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Customer service manager jobs in Duluth, MN

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  • Dunkin'/Baskin-Robbins Store Manager

    Dunkin 4.3company rating

    Customer service manager job in Carlton, MN

    We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees! Why Choose TMart? Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks! Our Certified General Managers Are Set-Up to Be Successful, Long-Term: We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business. Are Offered Competitive Compensation: Base Pay: Certified Managers base pay starts at $46K to $56K per year. Monthly Bonus: Certified Managers can earn up to an additional $500 per month hitting regular metric objectives. Additional Bonus: When Managers consistently hit our four greatest metrics, they can earn an additional $100 per week! Year-End Bonuses: We award over $10K to our top performers at the end of our Fiscal year. Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals. Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site. Several Other Merit-Based Bonuses! Are Eligible for a NUMBER of Benefits: Health Benefits (health, dental, and vision)* 401k and 401K matching* Short and Long Term Disability* Flexible Spending Account* Life Insurance* Paid time off* Paid training *Eligibility requirements Are Eligible for Other Company Perks, Programs, and Advancement: Certified General Managers are eligible to advance into our Multi-Unit Manager Training Program and move to the next step of building their career at TMart! Scholarship Opportunities (up to $3,000 per employee per year) Flexible Schedules Employee Assistance Program Employee Discounts Annual Apparel Gifts Invited to attend Corporate Meetings and Events with the opportunity to earn and win cash and prizes! Responsibilities Include: Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws. Ensure Brand standards, recipes and systems are prepared and executed correctly and consistently. Create and maintain a guest-focused culture in the restaurant. Recruit, hire, onboard and develop restaurant team members. Coach restaurant team members to drive sales, improve profitability and guest satisfaction. Review guest feedback results and implement action plans to drive improvement. Execute new product rollouts including training, marketing and sampling. Control costs to help maximize profitability. Completion of regular restaurant inventory and financial reporting. Completion of weekly schedule ensuring all shifts are staffed to meet guest demand and service standards. Completion of vendor orders. Conduct self-assessments and corresponding action plans. Ensure restaurant budget is met as determined by Franchisee. Communicates restaurant priorities, goals and results to restaurant team members. Able to perform all responsibilities of restaurant team members. Lead team meetings. Deliver training to restaurant team members. Plan, monitor, appraise and review employee performance. Key Competencies: Previous leadership experience in retail, restaurant or hospitality. Possesses an inspiring and motivating personality. Strong analytical skills and business acumen. Works well with others in a fun, fast-paced team environment. Prompt and professional. Demonstrates honesty, integrity, clean image, and a positive attitude. Ability to train and develop a team. Guest-focused. Exercises good time-management and problem-solving *All offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.
    $46k-56k yearly 3d ago
  • Specialty Pharmacy Senior Manager

    Essentia Health 4.0company rating

    Customer service manager job in Superior, WI

    Job Description:The Senior Manager of Specialty Pharmacy is responsible for the operations, clinical practice, and ongoing development of specialty pharmacy services within an integrated health system. Reporting to the Director of Pharmacy Care Management, this individual will partner with various stakeholders to develop and execute programs, processes, and business strategies to meet service expectations, future growth, and expansion while ensuring the delivery of value-based care. The Senior Manager is a recognized pharmacy leader and provides strong, visible, values driven leadership and advocacy. Education Qualifications: Key Responsibilities: Provides leadership support and oversight of the specialty pharmacy team including those onsite at the licensed pharmacy and those working within clinic departments across the health system footprint Oversight of routine operations of Specialty Pharmacy including but not limited to: medication fulfillment, prior authorization, patient assistance, care coordination, and clinical pharmacist practice Develop, implement, and communicate key metrics and improvement activities to monitor the performance of operational and clinical services Serves as professional and clinical resource in specialty medication use across the enterprise and between service lines, programs, and clinical areas Ensure contractual obligations are met and supports external relationships Maintains responsibility to budget and financial targets, in collaboration with other stakeholders Ensure compliance with quality, legal, regulatory, business, and accreditation standards as well as highest level clinical practice Educational Requirements: Doctorate degree in Pharmacy from a college of pharmacy accredited by the American Council on Pharmaceutical Education Required Qualifications: Minimum of five years (or three years if completion of accredited PGY1 pharmacy residency) of pharmacy experience with demonstrated successful leadership experience Preferred Qualifications: Master's in Business Administration, Master's in Healthcare Administration or similar degree preferred Specialty pharmacy experience CSP (Certified Specialty Pharmacist) credential Licensure/Certification Qualifications: Certification/Licensure Required: Licensed as a registered pharmacist by the Minnesota and Wisconsin Boards of Pharmacy within 90 days of hire date If not licensed as a Registered Pharmacist upon hire, the candidate must have a Pharmacy Intern License and/or is eligible to work as an intern and must become a Registered Pharmacist within 90 days of hire: Minnesota: Must be licensed as a Pharmacy Intern through the Minnesota Board of Pharmacy Wisconsin: In the final months of a Pharmacy program. No registration required North Dakota: Must be registered as a Pharmacy Intern through the North Dakota Board of Pharmacy (if applicable) Michigan: Must be licensed as registered pharmacist in charge and obtain controlled substance license in Michigan within 120 days of start Iowa: Pharmacist in charge registration Meets Board of Pharmacy requirements to be Pharmacist in Charge/Managing Pharmacist within applicable states Ongoing continuing education and license renewal as required by the state's Board of Pharmacy Must meet the driving requirements and criteria acceptable to Essentia Health's insurer Employee Benefits at Essentia Health: At Essentia Health, we're committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) ###-####. Job Location: Essentia Health Superior Belknap Pharmacy Shift Rotation: Day Rotation (United States of America) Shift Start/End: / Hours Per Pay Period: Compensation Range: $155480 - $233230 / year Union: FTE: 1 Weekends: Call Obligations: Sign On Bonus:
    $67k-88k yearly est. 2d ago
  • Operations Manager / Service Center Manager

    Dayton Freight 4.6company rating

    Customer service manager job in Hermantown, MN

    Operations Manager/Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate's objectives. Responsibilities Inspects and measures Service Center performance to identify opportunities or problem areas and develop solutions Maintains excellent communication with external and internal customers Analyzes revenue statistics Identifies sales opportunities and develops customer solutions Keeps fully informed of competitor developments Recruits, qualifies, interviews, hires, trains and develops Service Center personnel Develops sales/marketing action plans to maximize territory revenue Investigates, reports and initiates corrective actions for accidents, job related injuries and employee discrepancies Understands and complies with Dayton Freight's safety practices including DOT, EPA, ICC and OSHA rules and regulations Evaluates all freight claims Ensures that Service Center premises are protected and maintained Facilitates informational meetings with Service Center team members Effectively handles special assignments as directed Qualifications Knowledge of the LTL/ Transportation Industry Managed Drivers and Dock Workers Managed a Sales staff Has been responsible for developing and following a budget Benefits Stable and growing organization Competitive weekly pay Quick advancement Professional, positive and people-centered work environment Modern facilities Clean, late model equipment Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc. Paid holidays (8); paid vacation and personal days Starting Pay: $75,000 - $90,000 per year. This amount reflects total compensation (base + bonus). Pay does vary depending on relevant industry experience.
    $75k-90k yearly Auto-Apply 60d+ ago
  • Industrial Client Service Leader - Industrial Water and Wastewater

    CDM Smith 4.8company rating

    Customer service manager job in Duluth, MN

    can be based in any of our CDM Smith offices *** CDM Smith is seeking an Industrial Client Service Leader with a strong industrial water and wastewater background to help further accelerate the growth of our Industrial business unit by identifying promising new opportunities, winning exciting new projects and growing key client accounts. This individual will bring experience identifying and selling consulting, engineering, design-build and EPC (engineer, procure, construct) projects across CDM Smith's target industrial client markets and capabilities. This individual has helped clients successfully implement industrial infrastructure and facility capital projects, meet water management objectives, comply with environmental requirements, or address other related needs. As an integral member of our dynamic Industrial team, the Client Service Leader contributes by: - Leading business development, client engagement, client service management, and strategic marketing for multiple major industrial clients in the U.S. including hi-tech facilities - Developing and maintaining high value relationships with industrial clients - Growing market share by partnering with senior project managers and key technical specialists as they work for clients to deliver high quality projects - Collaborating with our award-winning technology group to stay at the forefront of leading-edge tools that improve project delivery for clients - Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith **Job Title:** Industrial Client Service Leader - Industrial Water and Wastewater **Group:** IND **Employment Type:** Regular **Minimum Qualifications:** - Bachelor's degree. - 12 years of related experience. - Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. -Equivalent additional directly related experience will be considered in lieu of a degree. **Preferred Qualifications:** - Consulting, Design, and EPC business development experience in industrial markets with demonstrated client relationship building in at least one of the following client sectors: oil/gas, chemicals, food/beverage, manufacturing, data centers, high tech, and power. - Strong technical knowledge and job-related practical experience with industrial water and wastewater management, including treatment systems, wastewater reuse, and regulatory compliance. - Bachelor's degree in engineering preferred. - Excellent interpersonal and communication skills. **EEO Statement:** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Why CDM Smith?:** Check out this video and find out why our team loves to work here! (************************************************* **Join Us! CDM Smith - where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Site Location:** United States - Nationwide **Agency Disclaimer:** All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. **Amount of Travel Required:** 20% **Assignment Category:** Fulltime-Regular **Visa Sponsorship Available:** No - We will not support sponsorship, i.e. H-1B or TN Visas for this position **Background Check and Drug Testing Information:** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Pay Range Minimum:** $119,829 **Pay Range Maximum:** $209,726 **Additional Compensation:** All bonuses at CDM Smith are discretionary and may or may not apply to this position. **Work Location Options:** Hybrid Work Options may be considered for successful candidate. **Massachusetts Applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $69k-85k yearly est. 32d ago
  • Assistant Service Manager

    Mammoth Graphics

    Customer service manager job in Superior, WI

    Full-time Description We're seeking a talented Assistant Service Manager to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry. Why join the Transwest Team? Exceptional Leadership Beautiful, Updated & Clean Environment Competitive PTO & Benefits Packages Company Training Opportunities for Advancement Quick & Efficient Interview Process We offer a full benefits package for eligible employees including: Medical, Dental, and Vision Insurance Life (Voluntary and Employer Paid) and Disability Insurance 401(K) with company match beginning with your first contribution. HSA and/or FSA Paid Time Off, Sick Time, and Company Paid Holidays Employee Car Discount Program Requirements Essential Duties & Responsibilities: Manage and directly supervise shop staff including; Administration, Foremen, and Service Writers. Assist the Service Manager in training personnel. Preform quality assurance activities as directed through quality assurance inspections, random quality checks and training technicians in quality assurance. Assist the Service Manager in resolving customer complaints and general customer relations. Schedule, assign and supervise work with the objective of maximizing the balance of quality, productivity and profit. Supervise maintenance of tools and shop equipment Customer Relations Maintaining relationships with current customers. Review estimates and actual repair time. Labor Pricing Initial and on-going training and support of all service personnel. Actively engage with the Service Manager. Participate in annual marketing plan and budget for the shop. Involved in regular monitoring of actual performance to plan and determine reasons for variance. Develop and implement appropriate strategies and programs as necessary to attain the dealerships shop objectives. Ensure all policies and procedures are being followed to maintain Elite Certification. Carry out established company policies and procedures. Additional duties as assigned. Work Environment & Physical Abilities: Activities require a full range of motion including; handling and lifting, manual and finger dexterity and eye-hand coordination. This position may require standing, balancing, bending or stooping for prolonged periods of time. This position requires corrected vision and hearing within normal range. This position requires the occasional ability to lift and carry items weighing up to 45 lbs. Required to perform work inside and outside, in varying weather situations. Must be able to operate simple, complex and heavy-duty machinery. Required Education, Experience, Knowledge & Skills: High school diploma or equivalent. Valid driver's license and MVR in good standing. Excellent written and verbal communication skills. Leadership Skills Customer Service Skills Multitasking Skills Conflict Resolution Skills Independent Working Skills Detail Oriented Quick Thinking Ability to work any shift if needed. Familiarity with all aspects of gas and diesel truck repair and maintenance including; engine repair, transmission repair, drivability and electrical diagnostics, suspension, brake systems, etc. Ability to obtain a CDL within 90 days of employment. Ability to successfully complete a general abilities assessment. Ability to pass a post-offer background check, physical and drug screen. Preferred Education, Experience, Knowledge & Skills: Previous experience in a similar role. Experience diagnosing and repairing diesel trucks. Diesel Engine Technology Certification(s) and/or Education Job Details: Bonus Eligibility: Yes Reports To: Service Manager Shift: 1st Closing Date: Open Until Filled Salary Description $75,000 to $90,000
    $28k-44k yearly est. 4d ago
  • Assistant Service Manager

    All Open Positions

    Customer service manager job in Superior, WI

    Job DescriptionDescription: We're seeking a talented Assistant Service Manager to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry. Why join the Transwest Team? Exceptional Leadership Beautiful, Updated & Clean Environment Competitive PTO & Benefits Packages Company Training Opportunities for Advancement Quick & Efficient Interview Process We offer a full benefits package for eligible employees including: Medical, Dental, and Vision Insurance Life (Voluntary and Employer Paid) and Disability Insurance 401(K) with company match beginning with your first contribution. HSA and/or FSA Paid Time Off, Sick Time, and Company Paid Holidays Employee Car Discount Program Requirements: Essential Duties & Responsibilities: Manage and directly supervise shop staff including; Administration, Foremen, and Service Writers. Assist the Service Manager in training personnel. Preform quality assurance activities as directed through quality assurance inspections, random quality checks and training technicians in quality assurance. Assist the Service Manager in resolving customer complaints and general customer relations. Schedule, assign and supervise work with the objective of maximizing the balance of quality, productivity and profit. Supervise maintenance of tools and shop equipment Customer Relations Maintaining relationships with current customers. Review estimates and actual repair time. Labor Pricing Initial and on-going training and support of all service personnel. Actively engage with the Service Manager. Participate in annual marketing plan and budget for the shop. Involved in regular monitoring of actual performance to plan and determine reasons for variance. Develop and implement appropriate strategies and programs as necessary to attain the dealerships shop objectives. Ensure all policies and procedures are being followed to maintain Elite Certification. Carry out established company policies and procedures. Additional duties as assigned. Work Environment & Physical Abilities: Activities require a full range of motion including; handling and lifting, manual and finger dexterity and eye-hand coordination. This position may require standing, balancing, bending or stooping for prolonged periods of time. This position requires corrected vision and hearing within normal range. This position requires the occasional ability to lift and carry items weighing up to 45 lbs. Required to perform work inside and outside, in varying weather situations. Must be able to operate simple, complex and heavy-duty machinery. Required Education, Experience, Knowledge & Skills: High school diploma or equivalent. Valid driver's license and MVR in good standing. Excellent written and verbal communication skills. Leadership Skills Customer Service Skills Multitasking Skills Conflict Resolution Skills Independent Working Skills Detail Oriented Quick Thinking Ability to work any shift if needed. Familiarity with all aspects of gas and diesel truck repair and maintenance including; engine repair, transmission repair, drivability and electrical diagnostics, suspension, brake systems, etc. Ability to obtain a CDL within 90 days of employment. Ability to successfully complete a general abilities assessment. Ability to pass a post-offer background check, physical and drug screen. Preferred Education, Experience, Knowledge & Skills: Previous experience in a similar role. Experience diagnosing and repairing diesel trucks. Diesel Engine Technology Certification(s) and/or Education Job Details: Bonus Eligibility: Yes Reports To: Service Manager Shift: 1st Closing Date: Open Until Filled
    $28k-44k yearly est. 2d ago
  • Sales and Service Manager

    24 Hour Fitness Worldwide, Inc. 4.7company rating

    Customer service manager job in Lakewood, MN

    FULL-TIME Full-time The Sales and Service Manager (SSM) ensures the club delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSM is responsible for hiring and developing talented team members who build relationships and translate the value of 24 Hour Fitness product and service offerings, have a strong focus on behaviors that drive member acquisition and retention, and proactively review process and team member effectiveness. The SSM drives both successful guest and member engagement, and attainment of sales revenue goals. ESSENTIAL DUTIES & RESPONSIBILTIES Leadership Excellence * Hires, trains and fosters continuous development of all Sales and Service team members. * Leads Sales and Service team members to provide members with a full complement of product and service offerings tailored to meet members' individual needs. Models relationship building and product/service offerings, and acts as subject matter expert to support all team members in providing guests and members with tailored solutions and experiences. * Cultivates Sales and Services team members' skills through continuous assessment, feedback and coaching. * Implements and oversees ongoing training to ensure all Sales and Service team members provide exceptional service in a member-centric environment. Regularly shares industry updates to complement offerings. * Manages overall performance, engagement, and personnel matters for Sales and Service team members. * Manages Sales and Services team schedule within budgeted hours to ensure adequate coverage to meet member and guest needs. * Responsible for the successful attainment of department targets, including new member sales and fitness revenue, retail and member retention. Sales Management & Personal Sales * Drives all new sales efforts within the club including new member sales, EFT, Point of Sale (POS) fitness packages, retail, and any club specific sales offerings. * Develops business plans and review weekly sales numbers & club statistics with GM to identify potential revenue gaps and modify team execution strategy as necessary. * Establishes monthly, weekly and daily sales goals for all Sales and Services * Develops, executes and coordinates local club marketing activities. * Generates new business through lead management * Maintains current knowledge and awareness of marketing campaigns in order to effectively communicate to members and prospective members. * Ensures new members are properly on-boarded with a plan to help achieve their intended health and wellness goals. * Consistently achieves or exceeds personal and team sales goals. Member Experience * Partner with General Manager (GM) to provide a best-in-class, member-centric experience that is tailored to guest and member needs. * Lead by example to provide a clean, friendly, well-maintained club to members and guests. * Partner with club Personal Training team to execute company fitness initiatives designed to improve the overall member experience and meet club financial targets. * Engage members with various fitness offerings including personal training, group exercise classes and 24GO digital content. * Resolve member inquiries, concerns, and complaints in a professional manner within 24 Hour Fitness corporate and club parameters. ORGANIZATION RELATIONSHIPS The SSM reports to the General Manager. All Sales and Service Experts and Sales and Service Associate will report directly to the Sales and Service Manager. VARIABLE COMPENSATION: Team Members in this role are eligible to participate in 24 Hour Fitness's Club Team Bonus Plan, Fitness Sales, and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions. QUALIFICATIONS Knowledge, Skills & Abilities * Positive and productive leadership, including motivating, coaching, and communicating with diverse groups * Possess a strong member centric focus and is comfortable in engaging with members in person. * Responds professionally to requests and inquiries from guests, members and team members. * Possesses strong organizational skills to execute and prioritize multiple tasks Minimum Educational Level/Certifications * High School Diploma or GED required * Bachelor's Degree preferred * Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization Minimum Work Experience and Qualifications * Prior management experience in service sales industry leading 4-10 employees preferred. * 1-2 years of experience in service sales preferred. * Fitness industry experience preferred. Physical Demands/ Environmental Conditions * Ability to work in club office; move about club floors and rooms * Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures * Ability to communicate telephonically with members * Ability to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system * While performing the duties of this job, the team member will be regularly exposed to moving mechanical parts * Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required * Able to work in a loud environment Travel Requirement * Availability to travel 10% of the time to attend training and meetings DISCLAIMER : This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary. Benefits Summary 24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership. Compensation Summary All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan. Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above). Actual offer may vary from posted hiring range based on location, work experience, and/or education. Pay Range: $21.00 - $24.00 FUNCTIONAL GROUP Club Management
    $21-24 hourly 1d ago
  • Auto Service Manager

    Mills Fleet Farm

    Customer service manager job in Hermantown, MN

    If you have a customer first attitude, possess strong leadership skills, and a passion for the automotive service industry, this position is perfect for you! The Auto Service Manager is responsible for providing superior service to our customers and leading the auto service sales and technician team. Job duties: * Teach, train, coach, and mentor your team to develop consistent and Best in Class execution and customer service. * Ensure that all areas are staffed according to budget and maximized for customer needs. In conjunction with the HR & Training Manager, hire, train, develop, and manage the performance of all Team Members. * Assist customers with questions and handle customer issues. * Establish a working knowledge of Fleet Farm's entire line of tires, parts, and accessories * Promote and sell automotive products and services that meet customer needs. * Develop service estimates by costing materials, supplies and labor, and calculating customer's payment. * Perform basic maintenance and tire specialist duties, such as changing oil, checking fluids, installing batteries, mounting and balancing tires, and wheel alignment checks. * Create employee schedules for auto service sales and technician Team Members. * Provide store leadership with sales and payroll budget reports. * Managing auto center profitability by monitoring and controlling payroll and controllable expenses. * Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives. Job Requirements and Education: * Ability to work a flexible schedule, including days, nights, weekends, and holidays is required. * Bachelor's degree in Automotive, Management, or related field, or relevant experience preferred. * 3 years of retail / automotive management experience preferred. * Demonstrated strong interpersonal and leadership skills. Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.
    $51k-85k yearly est. 10d ago
  • Assistant Service Manager

    Transwest 4.5company rating

    Customer service manager job in Superior, WI

    We're seeking a talented Assistant Service Manager to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry. Why join the Transwest Team? * Exceptional Leadership * Beautiful, Updated & Clean Environment * Competitive PTO & Benefits Packages * Company Training * Opportunities for Advancement * Quick & Efficient Interview Process We offer a full benefits package for eligible employees including: * Medical, Dental, and Vision Insurance * Life (Voluntary and Employer Paid) and Disability Insurance * 401(K) with company match beginning with your first contribution. * HSA and/or FSA * Paid Time Off, Sick Time, and Company Paid Holidays * Employee Car Discount Program Requirements Essential Duties & Responsibilities: * Manage and directly supervise shop staff including; Administration, Foremen, and Service Writers. * Assist the Service Manager in training personnel. * Preform quality assurance activities as directed through quality assurance inspections, random quality checks and training technicians in quality assurance. * Assist the Service Manager in resolving customer complaints and general customer relations. * Schedule, assign and supervise work with the objective of maximizing the balance of quality, productivity and profit. * Supervise maintenance of tools and shop equipment * Customer Relations * Maintaining relationships with current customers. * Review estimates and actual repair time. * Labor Pricing * Initial and on-going training and support of all service personnel. * Actively engage with the Service Manager. * Participate in annual marketing plan and budget for the shop. * Involved in regular monitoring of actual performance to plan and determine reasons for variance. * Develop and implement appropriate strategies and programs as necessary to attain the dealerships shop objectives. * Ensure all policies and procedures are being followed to maintain Elite Certification. * Carry out established company policies and procedures. * Additional duties as assigned. Work Environment & Physical Abilities: * Activities require a full range of motion including; handling and lifting, manual and finger dexterity and eye-hand coordination. * This position may require standing, balancing, bending or stooping for prolonged periods of time. * This position requires corrected vision and hearing within normal range. * This position requires the occasional ability to lift and carry items weighing up to 45 lbs. * Required to perform work inside and outside, in varying weather situations. * Must be able to operate simple, complex and heavy-duty machinery. Required Education, Experience, Knowledge & Skills: * High school diploma or equivalent. * Valid driver's license and MVR in good standing. * Excellent written and verbal communication skills. * Leadership Skills * Customer Service Skills * Multitasking Skills * Conflict Resolution Skills * Independent Working Skills * Detail Oriented * Quick Thinking * Ability to work any shift if needed. * Familiarity with all aspects of gas and diesel truck repair and maintenance including; engine repair, transmission repair, drivability and electrical diagnostics, suspension, brake systems, etc. * Ability to obtain a CDL within 90 days of employment. * Ability to successfully complete a general abilities assessment. * Ability to pass a post-offer background check, physical and drug screen. Preferred Education, Experience, Knowledge & Skills: * Previous experience in a similar role. * Experience diagnosing and repairing diesel trucks. * Diesel Engine Technology Certification(s) and/or Education Job Details: * Bonus Eligibility: Yes * Reports To: Service Manager * Shift: 1st * Closing Date: Open Until Filled
    $27k-33k yearly est. 4d ago
  • Remodeling Service Manager

    Renuity

    Customer service manager job in Duluth, MN

    Mad City Windows & Baths, a Renuity Company Remodeling Service Manager Earn up to $60,000/yr The home improvement industry is broken. Renuity is here to fix it. We've united seven of the most trusted home renovation companies in America under one powerful brand - Renuity. Together we're on a mission to revolutionize home improvement, making it faster, easier, and stress-free to upgrade your home inside and out. Whether it's a new bath, a custom closet, or exterior upgrades, we help people create homes they love - without the hassle. With expert teams in 36 states and counting, there's probably a Renuity home in your neighborhood. And we're just getting started. If you're ready to build the future of home improvement, join us. What We Offer Competitive salary of $50 - 60k/yr Comprehensive benefits including medical, dental, and vision Consistent schedules and professional growth opportunities A respectful, forward-thinking work culture About the Role In this position, you will: Take calls from customers to diagnose service issues on replacement windows & doors, bath & shower remodels or cabinet refacing projects. Create detailed service tickets and parts lists. Order, track and keep reports on all service parts. Schedule servicing appointments. Communicate with Field Managers and Service Technicians for proper follow up on field issues. Keep employees up to date on new or old product issues. Key Qualifications Previous Remodeling, Construction or Carpentry experience required Experience working with customers to solve problems Excellent communication skills Ablity to multi-task in a fast-paced environment Basic computer skills About Mad City Windows & Baths At Mad City Windows & Baths, a Renuity company, we're making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, we're combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities-100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, you'll have the opportunity to make an impact, grow your career, and help people create homes they love. Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact ******************************. If you have a question regarding your application, please contact ****************** To access Renuity's Privacy Policy, please click here: Privacy Policy
    $50k-60k yearly Auto-Apply 5d ago
  • Service Extension Area Manager - SE Cloquet

    Salvation Army USA 4.0company rating

    Customer service manager job in Cloquet, MN

    The Salvation Army Northern Division Northern Minnesota Service Extension Area Manager provides supervision to social services staff and programs. The Manager is also responsible for providing emergency assistance and providing a full range of case management services to Pathway of Hope (POH) participants. POH is responsible for providing targeted services to participants with a desire to break the cycle of crisis and enable a path out of intergenerational poverty. $53,764 - $65,200 annually This position will require frequent travel around northern Minnesota. Essential Functions (approximate time spent) * Supervise social services programs (e.g., POH, emergency assistance) and thrift stores, if assigned, including staff and volunteer recruitment and oversight, and ensuring fiscal responsibility. (40%) * Oversee seasonal and special events (e.g., fundraising, recognition events, camp). (20%) * Provide program participants with direct assistance (e.g., foodshelf, Heatshare, vouchers). (15%) * Maintain up-to-date, accurate participant information in casefiles and through database entry. (10%) * Cultivate donor relationships and sponsorships. (5%) * Recruit qualifying participants for POH and promote Salvation Army programs with participants and throughout the community. (5%) * Engage in internal and external activities to promote and further The Salvation Army and POH goals and objectives. (5%) Education and Experience * Bachelor's degree in relevant field. In lieu of degree, a combination of education and experience may be considered. * If degree is in social work, must be licensed by state board. * Previous social services experience with increasing responsibility required. * Previous staff supervision highly preferred. * Experience conducting long-term case management preferred. * Must pass background checks, possess valid driver's license, and meet MVR requirements. Competencies * Flexible interpersonal and communication skills. * High level of honor in dealing with confidential information. * Works with integrity, valuing honesty, and diligence. * Excellent organizational skills and attention to detail. * Proficient with PC, Microsoft Office, databases, and standard office equipment. Working Conditions * Mostly sedentary work, sitting for long periods of time and working on a computer. * Professional environment; eligible for a remote-friendly work environment. * Must be able communicate clearly in English. * Standard business hours with occasional evenings and weekends. * Must be able to occasionally lift 20 pounds. Supervisory Responsibilities Provide supervision, mentorship, and training to the Social Services team of employees and volunteers. Make employment recommendations to supervisor. Driving/Travel Requirements Drive personal or agency vehicle to support the mission of The Salvation Army. Other Duties All employees recognize that The Salvation Army is a church and agree that as an employee of The Salvation Army they will support its religious mission. This job description is not all inclusive. It is intended to identify the essential functions of the position. Other duties, responsibilities, and tasks may be assigned by supervisor. The Salvation Army Mission The Salvation Army, an international movement, is an evangelical part of the Universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its Mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Fair Chance Hire The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply. Benefits The Salvation Army offers a competitive benefits package including: * Medical/Dental/Vision/Hearing * Disability and Life Insurance * Felixible Spending Accounts * 403(b) Retirement Accounts * Pension Plan * Generous Time Off
    $53.8k-65.2k yearly Auto-Apply 60d+ ago
  • Store Manager - Victoria's Secret - Miller Hill - Duluth, MN

    Victoria's Secret 4.1company rating

    Customer service manager job in Duluth, MN

    A Victoria's Secret & Co Store Manager is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales at Victoria's Secret. This role reports to the District Manager. Primary Responsibility: The Store Manager has the primary responsibility of driving top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Store Manager ensures operational excellence through visual merchandising, payroll management, inventory control, and delivering on our operational standards. The Store Manager drives consistency in performance and execution through business insights and actions to deliver results. It is their responsibility to coach and develop leaders within their area of responsibility by being a content expert in all areas of the store: brand, team and operations. They also own or oversee the weekly schedules of leaders and associates Direct Reports as assigned (based on store volume): Customer Experience Manager(s), Customer Experience Leads(s), and Associates All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of the brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks Click here for benefit details related to this position. Minimum Salary: $61,000.00 Maximum Salary: $76,300.00 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Ability to improve customer satisfaction and drive customer loyalty. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. * Ability to monitor/track progress and incorporate feedback into decision-making. * Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 10+ years of retail leadership experience preferred We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
    $61k-76.3k yearly 45d ago
  • Auto Service Manager

    Fleet Farm Careers 4.7company rating

    Customer service manager job in Hermantown, MN

    If you have a customer first attitude, possess strong leadership skills, and a passion for the automotive service industry, this position is perfect for you! The Auto Service Manager is responsible for providing superior service to our customers and leading the auto service sales and technician team. Job duties: Teach, train, coach, and mentor your team to develop consistent and Best in Class execution and customer service. Ensure that all areas are staffed according to budget and maximized for customer needs. In conjunction with the HR & Training Manager, hire, train, develop, and manage the performance of all Team Members. Assist customers with questions and handle customer issues. Establish a working knowledge of Fleet Farm's entire line of tires, parts, and accessories Promote and sell automotive products and services that meet customer needs. Develop service estimates by costing materials, supplies and labor, and calculating customer's payment. Perform basic maintenance and tire specialist duties, such as changing oil, checking fluids, installing batteries, mounting and balancing tires, and wheel alignment checks. Create employee schedules for auto service sales and technician Team Members. Provide store leadership with sales and payroll budget reports. Managing auto center profitability by monitoring and controlling payroll and controllable expenses. Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives. Job Requirements and Education: Ability to work a flexible schedule, including days, nights, weekends, and holidays is required. Bachelor's degree in Automotive, Management, or related field, or relevant experience preferred. 3 years of retail / automotive management experience preferred. Demonstrated strong interpersonal and leadership skills. Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.
    $40k-52k yearly est. 8d ago
  • Field Service Project Manager

    Cleanharbors 4.8company rating

    Customer service manager job in Cloquet, MN

    Clean Harbors in Cloquet, MN is seeking a Field Service Project Manager to manage field service projects, including planning, scheduling, coordinating resources, and overseeing project execution to ensure successful completion within budget and timeline. Acts as a point of contact for clients, subcontractors, and internal teams, providing updates on project progress, addressing issues, and resolving conflicts. Conducts site visits to assess project requirements, monitor progress, and ensure compliance with safety regulations and quality standards. Develops project plans, budgets, and timelines, and tracks project performance against key metrics. Collaborates with cross-functional teams to identify and implement process improvements and best practices to optimize project delivery. Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us. Why work for Clean Harbors? Health and Safety is our #1 priority and we live it 3-6-5 Focus on maintaining sustainability and cleaning the Earth Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match Own part of the company with our Employee Stock Purchase Plan Opportunities for growth and development for all the stages of your career Company paid training and tuition reimbursement. Bachelor's Degree Or 3 to 5 years alternative combinations of education and experience may be accepted in lieu of degree Valid Driver's License Leadership and supervisory skills Excellent presentation skills Knowledge of equipment, environmental regulations/statutes, safety and compliance Field service operations experience Excellent interpersonal skills. Proficiency in Windows based applications. Proficiency in Microsoft Office Communication skills Ability to handle multiple tasks simultaneously. Perform physical functions per job requirements. Successfully complete a background check, drug test, and physical, by position Preferred Qualifications: Supervisory Responsibility Experience in construction, manufacturing, or a similar environment Clean Harbors is an equal opportunity employer. Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ******************** or **************. Clean Harbors is a Military & Veteran friendly company. Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package. *CH #LI-AK1 Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner. Manages large-scale field service and emergency response projects, when directed. Responsible for business development, maintenance of customer relationships and the scoping and quoting of projects/jobs; documents competition issues and conveys findings Validates project progression status and that change orders are completed and executed, prior to any additional work being performed. Ensures the customer acknowledges change order(s) Communicates manpower, equipment and resources required to complete scheduled and emergency response projects through coordination with Field Service Coordinator or Branch Manager Responsible for Health and Safety adherence and any issues surrounding projects assigned. Communicates effectively with the health & safety organization regarding on-site specific action. Trains and mentors Field Service Foreman and assists the Field Service General Manager in the completion of performance reviews for individuals who they have indirect supervision. Responsible for the proper costing/utilization of labor and equipment for assigned work. Directs personnel in the operational procedures and requirements to complete field service planned projects and emergency responses. Communicate with the foreman/supervisor to ensure that contractual obligations are met Responds immediately when on-call or secures proper coverage and communicates replacement name to the supervisor/manager. Follow all local, state (provincial) and federal compliance regulations and rules. Safely operate vehicles in accordance with U.S. DOT, local, state (provincial) and federal requirements Safely observe all corporate operating guidelines and procedures Observe all company environmental health and safety operating guidelines. Performs other duties as assigned.
    $48k-62k yearly est. Auto-Apply 25d ago
  • Retail Manager

    Savers | Value Village

    Customer service manager job in Duluth, MN

    Job Title: Retail Manager Pay Rate: $17.10 to $28.04 Savers Benefits Geographic & job eligibility rules may apply Healthcare Plans Comprehensive coverage (medical/dental/vision) at a reasonable cost Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain) Paid Time Off Sick Pay Vacation Pay - Approximately 1-2 weeks 6 paid holidays plus 1 to 2 additional floating holidays Team member discounts Up to 50% off store merchandise Flexible spending accounts Use pre-tax dollars for eligible health and day care expenses Employee Assistance Program (EAP) A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance Retirement Plan A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. Life insurance Company provided peace of mind and the option to purchase a supplemental plan Additional Benefits Performance Merit Increases Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com. Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. Summary & Positions: Savers, an international thrift retailer, is looking to fill Retail Manager position(s). This multi-faceted role supports either the service side of our stores or the backroom product flow function (production). What you can expect: + The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. + To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. + An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department/Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Savers is an E-Verify employer 1740 Mall Drive, Duluth, MN 55811
    $17.1-28 hourly 60d+ ago
  • Retail Manager

    CK Hutchison Holdings Limited

    Customer service manager job in Duluth, MN

    Share: share to e-mail Job Title: Retail Manager Pay Rate: $17.10 to $28.04 Savers Benefits Geographic & job eligibility rules may apply Healthcare Plans Comprehensive coverage (medical/dental/vision) at a reasonable cost Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain) Paid Time Off Sick Pay Vacation Pay - Approximately 1-2 weeks 6 paid holidays plus 1 to 2 additional floating holidays Team member discounts Up to 50% off store merchandise Flexible spending accounts Use pre-tax dollars for eligible health and day care expenses Employee Assistance Program (EAP) A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance Retirement Plan A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. Life insurance Company provided peace of mind and the option to purchase a supplemental plan Additional Benefits Performance Merit Increases Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com. Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. Summary & Positions: Savers, an international thrift retailer, is looking to fill Retail Manager position(s). This multi-faceted role supports either the service side of our stores or the backroom product flow function (production). What you can expect: * The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. * To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. * An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department/Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Savers is an E-Verify employer 1740 Mall Drive, Duluth, MN 55811 Share: share to e-mail
    $17.1-28 hourly 2d ago
  • Store Manager

    One Outsourcing

    Customer service manager job in Duluth, MN

    Job Details 352 - Duluth - Duluth, MN $11.00 - $16.00 HourlyDescription We are looking for an experienced Retail Manager to oversee the daily operations of our store. You will be the one to ensure smooth running of operations to maximize sales and minimize costs. The ideal candidate will have experience as a store manager and knowledge of diverse business subjects such as sales, marketing etc. An effective retail manager will also be able to motivate personnel to perform according to their maximum capacity. The goal is to manage our store in ways that boost revenues and develop the business. Responsibilities Organize all store operations and allocate responsibilities to personnel Supervise and guide staff towards maximum performance Prepare and control the store's budget aiming for minimum expenditure and efficiency Monitor stock levels and purchases and ensure they stay within budget Deal with complaints from customers to maintain the store's reputation Inspect the areas in the store and resolve any issues that might arise Plan and oversee in-store promotional events or displays Keep abreast of market trends to determine the need for improvements in the store Analyze sales and revenue reports and make forecasts Ensure the store fulfils all legal health and safety guidelines Requirements Proven experience as retail manager or in other managerial position Knowledge of retail management best practices Outstanding communication and interpersonal abilities Excellent organizing and leadership skills Commercial awareness Analytical mind and familiarity with data analysis principles Excellent knowledge of retail management software
    $29k-57k yearly est. 60d+ ago
  • Retail Manager - Merchandising

    Michaels 4.2company rating

    Customer service manager job in Superior, WI

    Store - DEN-SUPERIOR, COLead and support inventory management and merchandising standards and maintenance. Plan for and provide a well merchandised and in-stock store for the customer to shop. Help customers shop and find what they are looking for. Deliver friendly customer service. Major Activities Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results Manage and support the truck processes and lead the teams to ensure standards are met; achieve your KPI's and manage your team to achieve their role KPI's Manage, execute and support the planogram process (POG's) to standard. Manage, execute and support the AD set processes. Manage and execute shrink and safety programs. Serve as Manager on Duty (MOD) Maintain seasonal sets and the feature space to our visual merchandising standards Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others Acknowledge customers, help locate product and provide solutions Assist with Omni channel processes Cross trained in Custom Framing selling and production Other duties as assigned Preferred Special Certifications or technical skills Retail merchandising and customer service experience preferred Physical Requirements Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation Work Environment Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Total Base Pay Range for this Position: $15.75 - $22.10 At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit **************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $15.8-22.1 hourly Auto-Apply 60d+ ago
  • Retail Store Manager-maurices

    Maurices 3.4company rating

    Customer service manager job in Cloquet, MN

    Brand Overview:As a hometown specialty retailer, maurices is deeply committed to bringing affordable, versatile, and flattering fashion to small towns across North America. We inspire women of all ages to look and feel their best - just as they are. With 900+ stores, we've earned our reputation as a leader in hometown fashion. The true secret to our success is deeply rooted in our commitment to our values.Ready to apply? We currently have an opportunity for a Retail Store Manager-maurices to join our team located at our Store 1717-Shoppes of Cloquet-maurices-Cloquet, MN 55720. Ready to help bring feel good fashion for real lifeā„¢ to hometowns across North America? We're looking for individuals with a passion for fashion that have what it takes to give the kind of exceptional service our customers know, love and deserve from us. Since 1931, we've helped women look and feel their best every day - making maurices not only a special place to shop, but a great place to work and connect. Apply today! Position Overview: What you'll do: Being a maurices full-time retail store manager means that you'll get the opportunity to lead a team of talented associates to create an unforgettable experience that leaves our customers looking and feeling their best. This role builds and supervises a high-performance team of 8-20, including 3-4 members of management. Key responsibilities include: Inspiring and directing a team focused on customer obsession and driving and achieving goals (sales, loyalty, talent) Leading talent selection, associate development, onboarding, training and retention Managing the omni-channel business through visual presentation, sound operational practices and manage store expenses Connecting with the community to increase awareness Driving new ideas, sharing information with others, and creating solutions What you'll get in return: A growth-minded atmosphere, positive and supported environment A flexible work schedule Ability to influence a team and implement growth strategy Career Development opportunities Occasions to encourage connecting and actively participating in community events A 40% discount Well-rounded benefits offering, including mental, physical and health resources Position Requirements: Store Manager candidates are skilled individuals with: Previous management experience, required. Specialty retail store management experience, preferred Proven ability to identify and develop talent and influence a positive team atmosphere Ability to make sound decisions, take action, and achieve results Computer Proficiency, necessary Availability to work day, evening, and weekend hours The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. All replies confidential - maurices is an equal opportunity employer. Pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements. Store Leader: $25.78 - $28.64 Location: Store 1717-Shoppes of Cloquet-maurices-Cloquet, MN 55720 Position Type:Regular/Full time Benefits Overview: ********************************* Equal Employment Opportunity The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business. The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process. Note to Applicants: Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.
    $21k-40k yearly est. Auto-Apply 3d ago
  • Store Manager for Dunkin'/Baskin-Robbins

    Dunkin 4.3company rating

    Customer service manager job in Grand Lake, MN

    We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees! Why Choose TMart? Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks! Our Certified General Managers Are Set-Up to Be Successful, Long-Term: We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business. Are Offered Competitive Compensation: Base Pay: Certified Managers base pay starts at $46K to $56K per year. Monthly Bonus: Certified Managers can earn up to an additional $500 per month hitting regular metric objectives. Additional Bonus: When Managers consistently hit our four greatest metrics, they can earn an additional $100 per week! Year-End Bonuses: We award over $10K to our top performers at the end of our Fiscal year. Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals. Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site. Several Other Merit-Based Bonuses! Are Eligible for a NUMBER of Benefits: Health Benefits (health, dental, and vision)* 401k and 401K matching* Short and Long Term Disability* Flexible Spending Account* Life Insurance* Paid time off* Paid training *Eligibility requirements Are Eligible for Other Company Perks, Programs, and Advancement: Certified General Managers are eligible to advance into our Multi-Unit Manager Training Program and move to the next step of building their career at TMart! Scholarship Opportunities (up to $3,000 per employee per year) Flexible Schedules Employee Assistance Program Employee Discounts Annual Apparel Gifts Invited to attend Corporate Meetings and Events with the opportunity to earn and win cash and prizes! Responsibilities Include: Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws. Ensure Brand standards, recipes and systems are prepared and executed correctly and consistently. Create and maintain a guest-focused culture in the restaurant. Recruit, hire, onboard and develop restaurant team members. Coach restaurant team members to drive sales, improve profitability and guest satisfaction. Review guest feedback results and implement action plans to drive improvement. Execute new product rollouts including training, marketing and sampling. Control costs to help maximize profitability. Completion of regular restaurant inventory and financial reporting. Completion of weekly schedule ensuring all shifts are staffed to meet guest demand and service standards. Completion of vendor orders. Conduct self-assessments and corresponding action plans. Ensure restaurant budget is met as determined by Franchisee. Communicates restaurant priorities, goals and results to restaurant team members. Able to perform all responsibilities of restaurant team members. Lead team meetings. Deliver training to restaurant team members. Plan, monitor, appraise and review employee performance. Key Competencies: Previous leadership experience in retail, restaurant or hospitality. Possesses an inspiring and motivating personality. Strong analytical skills and business acumen. Works well with others in a fun, fast-paced team environment. Prompt and professional. Demonstrates honesty, integrity, clean image, and a positive attitude. Ability to train and develop a team. Guest-focused. Exercises good time-management and problem-solving *All offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.
    $46k-56k yearly 3d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Duluth, MN?

The average customer service manager in Duluth, MN earns between $27,000 and $78,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Duluth, MN

$46,000
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