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Customer service manager jobs in Duluth, MN - 54 jobs

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  • Customer Experience Manager - Victoria's Secret - Miller Hill - Duluth, MN

    Victoria's Secret 4.1company rating

    Customer service manager job in Duluth, MN

    A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. Direct Reports as assigned: Customer Experience Lead(s) and / or Associates All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $20.50 Maximum Salary: $28.20 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Ability to improve customer satisfaction and drive customer loyalty. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. * Ability to monitor/track progress and incorporate feedback into decision-making. * Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 3+ years of retail leadership experience preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
    $20.5-28.2 hourly 23d ago
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  • Operations Manager / Service Center Manager

    Dayton Freight 4.6company rating

    Customer service manager job in Hermantown, MN

    Operations Manager/Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate's objectives. Responsibilities * Inspects and measures Service Center performance to identify opportunities or problem areas and develop solutions * Maintains excellent communication with external and internal customers * Analyzes revenue statistics * Identifies sales opportunities and develops customer solutions * Keeps fully informed of competitor developments * Recruits, qualifies, interviews, hires, trains and develops Service Center personnel * Develops sales/marketing action plans to maximize territory revenue * Investigates, reports and initiates corrective actions for accidents, job related injuries and employee discrepancies * Understands and complies with Dayton Freight's safety practices including DOT, EPA, ICC and OSHA rules and regulations * Evaluates all freight claims * Ensures that Service Center premises are protected and maintained * Facilitates informational meetings with Service Center team members * Effectively handles special assignments as directed Qualifications * Knowledge of the LTL/ Transportation Industry * Managed Drivers and Dock Workers * Managed a Sales staff * Has been responsible for developing and following a budget Benefits * Stable and growing organization * Competitive weekly pay * Quick advancement * Professional, positive and people-centered work environment * Modern facilities * Clean, late model equipment * Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc. * Paid holidays (8); paid vacation and personal days Starting Pay: $75,000 - $90,000 per year. This amount reflects total compensation (base + bonus). Pay does vary depending on relevant industry experience.
    $75k-90k yearly Auto-Apply 60d+ ago
  • Customer Service Department Manager

    Heirloom Property Management

    Customer service manager job in Duluth, MN

    Are you a seasoned retail / hospitality professional with a passion for providing excellent customer service? Are you looking for a new exciting challenge? We have a Customer Service Leadership role that gives you freedom to make decisions, autonomy and ownership, with room for growth. Join our Vacation Rental Management team managing a wide variety of Duluth's best boutique hotel and luxury residential accommodations. We deliver delightful guest experiences for more guests each week than the largest two hotels in our community combined. This is an opportunity to bring your experience to this new dynamic industry. Heirloom Property Management Company Overview: Heirloom Property Management is a premier property management company. Our Vacation Rental team specializes in providing exceptional property management services to a portfolio of unique properties, including boutique hotels and luxury Airbnb accommodations. Our commitment to excellence and personalized service sets us apart in the industry. Customer Service Department Manager Role Overview: As Customer Service Department Manager, you are a leader on our Hospitality team and will play a pivotal role. You will lead a seasoned team of customer service representatives and be responsible for training and ensuring the continuity of our guest service team delivers on the great experience we strive for. Your detail orientation and commitment to guest satisfaction will be integral in elevating the guest experience. Responsibilities: Manage day-to-day guest service team operations. Maintain a high standard of responsive customer service. Create and continually improve existing processes. Collaborate with other leaders on the Hospitality team to continually improve business operations. Assist the guest service team and other department managers with escalated issues. Compensation & Benefits: $50,000 - $70,000 salary depending on experience. 100% Employer Sponsored Dental Insurance Group Medical Insurance HSA Insurance Option Vision Insurance Company Paid Short and Long-Term Disability Company Paid Life Insurance Plan Paid Time Off Paid Holidays IRA Retirement Plan, With Company Contribution Match Health Reimbursement Plan Dependent Care Spending Account Flexible Schedule Mileage Reimbursement for work-related travel Cellphone Stipend Why Join Heirloom Property Management: Opportunity to work with a dynamic team in a rapidly growing industry. Manage a diverse portfolio of unique and charming properties. Competitive compensation package and benefits. Collaborative and supportive work environment that values innovation and creativity. If you are a dedicated professional that loves delivering great experiences, we invite you to join our team at Heirloom Property Management. Heres how to apply: Please submit your resume and complete this 5-minute personality quiz from The Predictive Index: ************************************************************************************************ We look forward to receiving your application!
    $50k-70k yearly 30d ago
  • Industrial Client Service Leader - Electric Utilities

    CDM Smith 4.8company rating

    Customer service manager job in Duluth, MN

    can be based in any of our CDM Smith offices *** CDM Smith is seeking an Industrial Client Service Leader to help further accelerate our successfully growing business with electric utility clients across the US. This person will lead our growth in the utility sector by identifying promising new opportunities, winning exciting new projects and growing key client accounts. This individual will bring experience identifying and selling consulting, engineering, design-build and EPC (engineer, procure, construct) projects to electric utilities including T&D, substations, generation, civil works, geotechnical, and environmental projects.. This individual has helped utility clients successfully implement power grid upgrades, expansion, resilience, and sustaining capital projects and programs as well as general infrastructure and facility capital projects, comply with environmental requirements, or address other related needs. As an integral member of our dynamic Industrial team, the Client Service Leader contributes by: - Leading business development, client engagement, client service management, and strategic marketing for multiple major utility clients in the U.S. - Developing and maintaining high value relationships with utility clients - Growing market share by partnering with senior project managers and key technical specialists as they work for clients to deliver high quality projects - Collaborating with our award-winning technology group to stay at the forefront of leading-edge tools that improve project delivery for clients - Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith **Job Title:** Industrial Client Service Leader - Electric Utilities **Group:** IND **Employment Type:** Regular **Minimum Qualifications:** - Bachelor's degree. - 12 years of related experience. - Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. -Equivalent additional directly related experience will be considered in lieu of a degree. **Preferred Qualifications:** - EPC business development experience in industrial markets with demonstrated client relationship building in the investor-owned and publicly-owned power utility sectors. - Bachelor's or Master's degree in engineering preferred - Excellent interpersonal and communication skills. **EEO Statement:** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Why CDM Smith?:** Check out this video and find out why our team loves to work here! (************************************************* **Join Us! CDM Smith - where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Site Location:** United States - Nationwide **Agency Disclaimer:** All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. **Amount of Travel Required:** 30% **Assignment Category:** Fulltime-Regular **Visa Sponsorship Available:** No - We will not support sponsorship, i.e. H-1B or TN Visas for this position **Background Check and Drug Testing Information:** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Pay Range Minimum:** $120,973 **Pay Range Maximum:** $211,723 **Additional Compensation:** All bonuses at CDM Smith are discretionary and may or may not apply to this position. **Work Location Options:** Hybrid Work Options may be considered for successful candidate. **Massachusetts Applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $69k-85k yearly est. 5d ago
  • Site Operations Manager

    Sofidel 4.4company rating

    Customer service manager job in Duluth, MN

    Site Operations Manager On-Site at Duluth, MN Exempt Full-Time Position We are growing and expanding at the Duluth location. If you are intersted in a role that is dy Sofidel America is a leading manufacturer of tissue products, committed to sustainability, innovation, and operational excellence. We operate multiple paper mills across the United States and are part of the Sofidel Group, a global organization with a strong focus on environmental responsibility and delivering high-quality products to our customers. Sofidel America is seeking an experienced Site Operations Manager to lead overall operations at our Duluth, MN manufacturing facility. This is a senior leadership role responsible for driving safe, efficient, and compliant operations while delivering results aligned with business objectives. The ideal candidate will bring strong manufacturing leadership experience with a background in paper mill operations or converting operations, along with a proven ability to lead teams, manage performance, and drive continuous improvement. Key responsibilities include, but are not limited to: Lead all site operations with a strong focus on safety, environmental compliance, quality, productivity, and cost control Supports Sofidel America's Good Manufacturing Practices and HACCP to promote a safe, sanitary and hygienically sound workplace Support quality, housekeeping and sanitation standards as well as assuring customer satisfaction Drive execution of the site's operating plan and performance objectives Foster a culture of safety, accountability, engagement, and continuous improvement Lead and develop salaried and hourly teams across production and operational functions Partner cross-functionally with Engineering, Quality, EHS, Supply Chain, HR, and other stakeholders Monitor and improve key performance indicators (KPIs), including safety, output, efficiency, waste, and reliability Support capital projects, asset performance initiatives, and operational improvements Ensure compliance with company policies, procedures, and applicable regulations Essential Job Functions: Strong commitment to safety, attention to detail, and a team-oriented attitude Communicate in a manner that supports production- interact with managers, technicians, production personnel, and other operators regarding testing procedures and results and to resolve problems Ability to use computer and peripherals, standard and customized software applications and tools, and usual production equipment Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and quality procedure manuals The role involves working in a paper manufacturing facility, which may require the use of personal protective equipment (PPE). PPE may include safety shoes, eye and ear protection, reflective vests and a head cover or hats along with any other necessary protection. Temperatures in the plant/warehouse can range from season to season. Employees will be exposed to paper dust and noise levels that may require hearing protection To perform this job successfully, an individual must be able to learn and perform each essential duty satisfactorily Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Requirements: Bachelor's degree in Engineering, Operations Management, or a related field (or equivalent experience) Leadership experience in a manufacturing environment Proven ability to lead teams and deliver results in safety, quality, production, and cost Strong communication, leadership, and problem-solving skills Ability to work on-site in a manufacturing environment, including adherence to PPE and safety requirements Experience in tissue, paper, packaging, or similar process manufacturing Experience leading large, complex manufacturing operations Continuous improvement experience (Lean, Six Sigma, or similar) Why Join Sofidel America Competitive salary and performance-based bonus program Comprehensive medical, dental, and vision insurance Company-paid life insurance and disability coverage 401(k) with company match Paid time off and company holidays Ongoing leadership development and professional growth opportunities A collaborative, performance-driven culture within a trusted global organization Equal Opportunity Employer Sofidel America is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.
    $83k-107k yearly est. 2d ago
  • Supervisor - Ambulance Service

    Mayo Clinic 4.8company rating

    Customer service manager job in Duluth, MN

    This highly responsible leadership position directs Mayo Clinic Ambulance operations. Generally, a supervisor is responsible for determining the direction, planning, organizing, coordinating, and review of all assigned Mayo Clinic Ambulance operations. Supervisors are responsible for providing leadership and support to those supervised, implementing and enforcing department procedures, conducting performance evaluations, succession planning, and ensuring timely completion of process initiatives. Supervises, monitors, and coordinates the workload of staff. Collaborate with the scheduling team and responds appropriately to the varying degrees of short-term staffing issues. Responsible for processing timecards and ensuring accuracy of timekeeping. Oversees and directs ambulance operations by developing incident strategies, assigning resources, evaluating risks, managing budgetary responsibilities, serving as the initial point of contact and making adjustments to strategy and tactics to provide optimum patient care. Prepares and maintains operational documentation, executes staff development and stays informed on new developments in patient care technologies. Overall, ensures the effective, safe, customer-focused, skillful, caring, and managed delivery of emergency and non-emergency medical services for air and ground operations. Daily assignments are carried out in accordance with established policies and procedures of Mayo Clinic Ambulance. The supervisor works with considerable independence in the conduct of ordinary department functions and in meeting such emergencies and special problems as may occur while on duty. Five or more years' experience as an EMT or Paramedic with a minimum of two years management/supervisory experience. Bachelor's degree from an accredited college or university with course work in business, management, emergency services health administration, or related field. Knowledge of principals and techniques used in ambulance administration, organization, and operations. Knowledge of the types and uses of communications equipment and vehicles (Air and Ground) used in delivery of emergency medical services. Knowledge of federal, state, and local laws and regulations pertaining to the administration and provision of departmental programs and services. Knowledge of budgeting practices and techniques, including ambulance licensing and accreditation requirements. Ability to prepare, review and maintain a variety of operating reports and records. Must be proficient in English; must have the ability to read, write, and speak in English. Current Nationally Registered and State certified as a Paramedic. Current American Heart Association Health Care Provider BLS and ACLS certification. Current PALS certification is preferred; or must be obtained within six months of hire. Must have and maintain a valid driver's license and acceptable driving record in accordance with Mayo Clinic Policy.
    $104k-161k yearly est. Auto-Apply 15d ago
  • Service Manager

    Hunt Electric Corporation 4.3company rating

    Customer service manager job in Duluth, MN

    The Service Manager will lead our service department, ensuring exceptional service delivery and customer satisfaction. This role involves managing service technicians, coordinating service operations, and fostering strong client relationships to enhance the company's reputation and growth. Job Description: Role & Responsibilities Team Leadership: Manage and mentor a team of service project managers, estimators and technicians. Provide training and conduct performance evaluations to ensure high-quality service. Service Operations: Coordinate and oversee all service activities, ensuring efficient scheduling and timely completion of electrical service requests. Work with the internal Operation team to establish service accounts with completed projects. Customer Engagement: Develop and maintain strong relationships with clients, addressing service inquiries and resolving issues to ensure customer satisfaction. Manage service estimator to ensure timely bids and efficient turnaround times on pricing. Coordination with BD & PreCon team to establish consistent presence in front of existing customers as well as tracking new opportunities. Quality Control: Ensure all service work adheres to industry standards and safety regulations, maintaining high-quality outcomes. Process Optimization: Identify and implement improvements in service delivery processes to enhance efficiency and effectiveness. Inventory Oversight: Manage inventory of service parts and equipment, ensuring availability and cost control. Manage quantity of Fleet (service trucks) and planning for future growth. Performance Reporting: Prepare and present reports on service department performance, including metrics on response times, customer feedback, and financial outcomes. This includes labor projections and anticipating market trends to plan growth. Qualifications and Education Requirements Bachelor's degree in electrical engineering, Business Administration, or a related field preferred. Minimum of 5 years of experience in a service or project management role within the electrical contracting industry. Strong leadership and team management skills. Excellent communication and customer service abilities. Ability to manage multiple priorities in a fast-paced environment. Proficiency in service management software and tools. In-depth knowledge of electrical systems and safety standards. Physical Requirements This job operates in a professional office environment. This role regularly uses standard office equipment such as computers, phones, filing cabinets, photocopiers and fax machines. This position requires the ability to lift files and open file cabinets. Employees are frequently required to sit, stand, and occasionally required to bend, kneel, reach, stoop, or crouch. This position may occasionally lift up to 10 pounds. Pay Range: $104,500.00 - $133,000.00 Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only. In addition to base compensation, Hunt Electric offers a robust benefits plan. See below for additional details or visit our website at Hunt Electric Careers. Hunt Electric Corporation and affiliates are equal opportunity employers and afford equal opportunity to all qualified applicants for consideration in all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other status protected under local, state or federal laws. Hunt Electric Corporation participates in E-Verify. As part of our recruitment, screening, and hiring processes, your resume may be reviewed using AI tools to help us identify relevant skills and experience. The use of such AI tools is subject to human oversight and every hiring and employment-related decision is thoughtfully reviewed by a real person.
    $43k-56k yearly est. Auto-Apply 21d ago
  • Supervisor - Ambulance Service

    Mayo Healthcare 4.0company rating

    Customer service manager job in Duluth, MN

    This highly responsible leadership position directs Mayo Clinic Ambulance operations. Generally, a supervisor is responsible for determining the direction, planning, organizing, coordinating, and review of all assigned Mayo Clinic Ambulance operations. Supervisors are responsible for providing leadership and support to those supervised, implementing and enforcing department procedures, conducting performance evaluations, succession planning, and ensuring timely completion of process initiatives. Supervises, monitors, and coordinates the workload of staff. Collaborate with the scheduling team and responds appropriately to the varying degrees of short-term staffing issues. Responsible for processing timecards and ensuring accuracy of timekeeping. Oversees and directs ambulance operations by developing incident strategies, assigning resources, evaluating risks, managing budgetary responsibilities, serving as the initial point of contact and making adjustments to strategy and tactics to provide optimum patient care. Prepares and maintains operational documentation, executes staff development and stays informed on new developments in patient care technologies. Overall, ensures the effective, safe, customer-focused, skillful, caring, and managed delivery of emergency and non-emergency medical services for air and ground operations. Daily assignments are carried out in accordance with established policies and procedures of Mayo Clinic Ambulance. The supervisor works with considerable independence in the conduct of ordinary department functions and in meeting such emergencies and special problems as may occur while on duty. Five or more years' experience as an EMT or Paramedic with a minimum of two years management/supervisory experience. Bachelor's degree from an accredited college or university with course work in business, management, emergency services health administration, or related field. Knowledge of principals and techniques used in ambulance administration, organization, and operations. Knowledge of the types and uses of communications equipment and vehicles (Air and Ground) used in delivery of emergency medical services. Knowledge of federal, state, and local laws and regulations pertaining to the administration and provision of departmental programs and services. Knowledge of budgeting practices and techniques, including ambulance licensing and accreditation requirements. Ability to prepare, review and maintain a variety of operating reports and records. Must be proficient in English; must have the ability to read, write, and speak in English. Current Nationally Registered and State certified as a Paramedic. Current American Heart Association Health Care Provider BLS and ACLS certification. Current PALS certification is preferred; or must be obtained within six months of hire. Must have and maintain a valid driver's license and acceptable driving record in accordance with Mayo Clinic Policy.
    $33k-42k yearly est. Auto-Apply 15d ago
  • MANAGER- HOSPITAL SERVICES

    Aspirus 4.1company rating

    Customer service manager job in Duluth, MN

    Compassion. Accountability. Collaboration. Foresight. Joy. These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day. ASPIRUS ST. LUKE'S ADMINISTRATION BUILDING in Duluth, MN is seeking a MANAGER- HOSPITAL SERVICES to join our CLINIC ADMINISTRATION team! Salary Range: $46.41 - $74.27 Hourly Schedule/Hours: DAY ONLY, 8 hours Weekend Requirement: Generally, No Weekends FTE: FULL TIME, 1.00 FTE Off Premise On-Call: No JOB SUMMARY AMG Manager - Hospitalist Services, in collaboration with hospital and ASL leaders provides leadership, direction, administration and helps supervise, plan, organize and directs all aspects of Hospital services to include, Hospitalist, Anesthesia, Critical Care and Emergency Department Physicians to include scheduling and staffing, cross, credentialing, multi-state licensing, administrative support, performance reporting and other duties to ensure a stable and highly reliable Hospital Service across all of Aspirus St. Luke's. MINIMUM QUALIFICATIONS * Education: Bachelors' Degree in Health Care Management or related field, OR four (4) years experience managing the operations of a major health care organization. * Experience: Five (5) years experience in health management including at least three (3) years in direct clinic or hospital management/operations preferred. * Licensure/Certification/Registration: N/A PREFERRED QUALIFICATIONS * Education: N/A * Experience: N/A * Licensure/Registration/Certification: N/A KNOWLEDGE, SKILLS AND ABILITIES Professional development courses in health care management desired. Knowledge of the purposes, organization, and policies of the community's health systems sufficient to interact with other health care providers. Knowledge of the policies and procedures of a clinic sufficient to direct its operations and to provide effective patient care. Knowledge of the principles and practices of employee development sufficient to ensure organizational productivity. Knowledge of computer programs and applications. Knowledge of finance and accounting principles sufficient to analyze and interpret results and recommend new or additional practices in financial and accounting matters. Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives. Skill in analyzing situations accurately and taking effective actions. Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients, and the public. Skill in making assignments and achieving goals and objectives. Skill in exercising judgment and discretion in developing, applying, interpreting, and coordinating departmental policies and procedures. Ability to organize, multi-task and integrate organization priorities and deadlines. Ability to assume responsibility and exercise authority over assigned work functions. Ability to establish and maintain quality control standards. Ability to organize and integrate organization priorities and deadlines. Ability to prepare comprehensive reports. * READING - Advanced: Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquires or complaints. * WRITING - Advanced: Ability to write speeches and articles for publication that conform to prescribed style and format. * SPEAKING - Advanced: Ability to effectively present information and respond to questions from groups of managers, top management, public groups, clients, customers, and the general public. * MATHEMATICAL SKILLS - Advanced: Ability to comprehend and apply advanced mathematical concepts such as probability and statistical inference, and fundamentals of plan and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, rations and proportions to practical situations. * REASONING ABILITY - Advanced Skills: Ability to define and solve problems, collect data, establish facts, draw valid conclusions and deal with a variety of concrete and abstract variables in situations where only limited standardization exists. Ability to interpret a variety of instructions in mathematical or diagram form and deal with several abstract and concrete variables PHYSICAL DEMANDS AND ENVIRONMENT PHYSICAL DEMANDS * Walk - Occasionally Under 1/3 (1-2.5 hours) * Stand - Frequently 1/3 to 2/3 (2.5 - 5.5 hours) * Sit - Frequently 1/3 to 2/3 (2.5 - 5.5 hours) * Reach with hands and arms - Occasionally Under 1/3 (1-2.5 hours) * Stoop, Squat, Kneel, or Crouch - Occasionally Under 1/3 (1-2.5 hours) * Climb, Twist, Turn or Bend - Occasionally Under 1/3 (1-2.5 hours) * Repetitive Movement - Frequently 1/3 to 2/3 (2.5 - 5.5 hours) * Talk or hear - Continuously Over 2/3 (5.5 - 8 hours) * Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 - 8 hours) LIFTING REQUIREMENTS * Up to 10 pounds - Occasionally Under 1/3 (1-2.5 hours) * Up to 25 pounds - Occasionally Under 1/3 (1-2.5 hours) * Up to 35 pounds - Occasionally Under 1/3 (1-2.5 hours) * Up to 50 pounds - Occasionally Under 1/3 (1-2.5 hours) WORK ENVIRONMENT Typical Noise Level - Moderate noise (examples: business office with computers and printers, light traffic) Employee Benefits * Full benefits packages available for part- and full-time status. * PTO accrual from day one! * Generous retirement plan with match available. * Wellness program for employees and their families. Aspirus St. Luke's in Duluth is a cornerstone of health care in northeastern Minnesota, offering a wide range of medical specialties and advanced care services. With a history dating back to 1881, this downtown Duluth hospital has grown into a comprehensive medical center with a strong commitment to patient-centered care. The facility features a 267-bed hospital, state-of-the-art surgical and imaging technology, and a nationally recognized heart and vascular center. As part of the broader Aspirus system, St. Luke's is also known for its excellence in orthopedics, cancer care, and women's and children's health. In addition to the main hospital campus, the Duluth area includes multiple primary and specialty care clinics that serve the Twin Ports and surrounding communities. Duluth, MN Our Mission: We heal people, promote health and strengthen communities. Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others. As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities. Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org. Click here to learn more.
    $48k-65k yearly est. 54d ago
  • Human Services Supervisor - Public Health (Family & Community)

    County of Carlton

    Customer service manager job in Cloquet, MN

    CLOSES 2/6/26 st floor, Community Services Building Healthcare Family Monthly Premium $350.58 Single Monthly Premium Paid in Full by Employer Deductibles covered by VEBA plan funded by Employer BASIC FUNCTIONS: Oversee a full range of public health services per state statute 145a, regulations and guidance. Plan, implement, manage, and evaluate the Family & Community (F&C) unit in the areas of assuring that the Foundational Public Health Responsibilities are measured and met. Assure the provision of the core public health functions (assessment, policy development, assurance) in work with individuals, families and communities. Collaborate with regional health systems; County, State, and Tribal Governmental systems; as well as inter and intra-agency partners leading to interdependent operations. Evaluate effectiveness, accessibility, and quality of personal and population-based health services. Research and advocate for innovative solutions to health issues. Set and monitor public health budget and manage contracts and grants. ESSENTIAL FUNCTIONS: Family & Community (F&C) Unit Management Direct activities of staff to include assigning and reviewing work. Perform personnel actions as needed for all assigned employees. Communicate with staff regarding changes in policy, agency news, practice issues, client care, etc. Lead local, and participate in regional, Community Health Assessment and Action Planning. Assign staff to action plan implementation. Act as Public Health Strategist to convene partners in community mobilization in relation to PH priorities. Implement partnership-based collaborative practice with agency, community resources, and schools. Monitor HIPAA/privacy practices policy compliance in accordance with state and federal regulations. Act as a delegated authority for provision of services under Centers for Medicare & Medicaid Services. Design relevant orientation guidelines. Lead orientation and training of staff, student nurses, and public health interns. Serve as a resource for professional development for colleges and universities. Design and manage electronic charting and staff training. Provide coordination and leadership in regional or state Communities of Practice for Electronic Health Record charting and data reporting. Plan and facilitate Public Health Advisory Committee meetings, unit meetings, team and workgroup meetings and attend weekly Administrative Team meetings and other internal meetings as needed. Evaluate program outcomes. Recommend and implement any needed changes in programs, staffing, or training as necessary. Provide opportunities for staff/team development including interdepartmental cross-training. Assure promotion and outreach efforts are initiated and maintained to inform and educate community members. Assure ongoing peer to peer competency is performed using best practices including peer review, reflective practice, goal setting, and self-evaluation. Mentor staff in analyzing complex issues and community/case situations; assist with crisis/emergency planning. Consult with staff regarding caseload review, case management, client/community services, and client/community issues. Implement evidence-based programs; assure fidelity and integrity to the model or program. Implement and plan for screening and immunization clinics in accordance with PH policies. Refer community requests or concerns to available internal or external resources as necessary. Provide interpretation, assistance, and resources to staff to clarify and comply with local, state, and federal regulations through DHS, MDH, and other agencies. Partner with the Minnesota Department of Health (MDH) and lead the PH response to outbreaks of infectious diseases and food borne investigations. Implement disease control measures during infectious disease outbreaks. Supervise, delegate, and assure infectious disease management, as well as maintenance of lab and vaccine policies, procedures, and protocols. Provide immunization practice improvement oversight to medical clinics in Carlton County. Respond to public health nuisances in accordance with Public Health Law 145.A as outlined in MN statutes. Participate in and collaborate closely with local Emergency Management and other local, state, and regional partners on planning, exercising, responding, recovering, and post-incident evaluation. Program Administration Address emerging issues within health equity, health disparities, and the social determinants of health to improve population health locally and regionally. Lead local agency, and participate in four-county, Community Health Board quality improvement, performance management, strategic planning, and workforce development planning and policy development. Provide administrative oversight of public health programs and programmatic duties required by grantors or other sources. Assure billing practices are updated, insurance requirements are met, and documentation is sufficient for reimbursement; maximize reimbursements by monitoring changes in reimbursement climate. Develop, implement, evaluate and perform quality assurance functions on policies, procedures, and workflow; update staff on content and pertinent changes. Initiate contacts with potential grant sources and assist with the drafting of proposals for funding; manage grants by maintaining data related to activities and draft periodic reports to grantors as required; participate in audits. Develop, update, and manage contracts for grants, health plans, and other entities. Develop, implement, and manage the unit budget, financial procedures, and records. Monitor revenues and expenditures of programs from local, state, federal resources, as well as health plans. Authorize payments for use of funds. Recommend public health program and staffing alternatives to management based on pertinent legislation, health trends and community needs, data collection, identified service delivery strategies and resources. Prepare and present reports regarding service provisions and outcomes to community groups, advisory committees, the Community Health Board, and the County Board. Participate in the establishment, evaluation and revision of agency/divisional policies, procedures, and short and long-range plans to promote operational efficiency. Maintain a surveillance system for receiving reports to identify health issues, public health threats and environmental public health hazards. Determine patterns and trends in compliance from enforcement activities and complaints. Interagency Relations Represent agency on local, regional, or statewide committees, task forces, coalitions, teams, councils and meetings for program and policy work as relevant. Partner closely with local, regional, and statewide contacts to develop and implement public health activities. Forge strong relationships within the community to maximize cooperation and efficiency, reduce duplication and address specific public health issues or populations. Coordinate program services and activities with other agencies and departments to maximize resources, avoid duplication, and encourage utilization by targeted populations. Collaborate with local, regional, state, federal, and health plan partners to accomplish population health outcomes, assure compliance with laws, and remain current on program guidelines. Partner with Accountable Care Organization key stakeholders to achieve lower costs, higher client satisfaction and improved health outcomes. Qualifications MINIMUM QUALIFICATIONS: Education and Experience: An accredited Master's Degree in administration, public health, community health, environmental health, nursing or closely related field and one (1) year of documented public health experience; Or A Baccalaureate degree in administration, public health, community health, environmental health, nursing or closely related field and four (4) years of documented public health experience. Training Required: Incident Command System ICS - 100, 200, 700, 800 (minimum) 300, 400(advanced) or must complete within eighteen (18) months of hire. Certificates/Licenses Required: Valid driver's license and proof of insurance. Registered Nursing licensure with Public Health Nurse certification, if applicable KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Knowledge of public health programs and sciences. Knowledge of management information systems, recordkeeping, and personnel policies and procedures. Knowledge of applicable federal, state and local laws (including MN Statute 145A, Local Public Health Act), regulations, programs, and documentation requirements. Knowledge of the document entitled “Relevant Challenges and Considerations for Public Health Nursing Practice”, February 2011, written by Minnesota Public Health Nursing Practice Council, Minnesota Department of Health: Office of Performance Improvement, and the Local Public Health Association of Minnesota. Knowledge of culture of practice that includes reflective supervision, motivational interviewing, person-centered care, and other specialties depending on program areas. Knowledge of specialized nursing and referral practices and requirements in such areas as child abuse, vulnerable adults, chemical dependency, emergency services, crisis intervention and foster care screening. Knowledge of principles of home visiting. Knowledge of the techniques used in community organizing. Ability to employ community organizing skills to solve complex issues and to organize community resources. Knowledge of and ability to provide administrative functions for the public health documentation system. Skill in working with Microsoft Office software (Word, Excel, Access, PowerPoint). Skill in preparing and conducting public presentations. Skill in obtaining voluntary compliance with laws and ordinances. Ability to communicate effectively both orally and in writing. Ability to solve complex issues according to agency procedures with minimal supervision. Ability to use tact and discretion in dealing with the media and others. Ability to organize, prioritize and complete a variety of different assignments at various stages. Ability to adapt to changing environments. Ability to develop, implement and monitor budgets. Ability to analyze policies/legislation and determine their impact on program performance. Ability to supervise and direct professional and program staff. Ability to accurately and rapidly process detailed information. Ability to develop and provide training to staff.
    $42k-66k yearly est. 2d ago
  • Dietary Services Manager - Evergreen Knoll

    HADC Services

    Customer service manager job in Cloquet, MN

    Do you believe great food can brighten someone's day? At Evergreen Knoll, meals are more than just food. They're moments of comfort, connection, and care. We are looking for a Dietary Services Manager who loves to cook, enjoys leading a team, and wants their work to truly matter. If you're hands-on in the kitchen, confident in leadership, and passionate about serving seniors, this may be the perfect role for you. Job Responsibilities Include: Managing the overall dietary and food service function. Planning and developing nutritious, well-balanced menus. Ordering food and supplies while maintaining proper inventory, storage, and stock levels. Ensuring proper safety and sanitation techniques for all dietary staff. Supervising the dietary staff, including hiring, training, scheduling, counseling, and conducting performance evaluations. Preparing meals and being available for back-up or emergency coverage during special events or when the dietary function is understaffed. The manager is the main cook and prepares most of the meals. Why You'll Love Working Here: Full-time, 40 hours/week Health, dental, and vision insurance Paid Time Off and paid holidays Retirement plan with immediate employer match should you participate Supportive team environment where your work directly impacts residents' quality of life Pay Rate: $25 - $29 depending on qualifications. Must be a Certified Food Manager or be able to be certified within 3 months. Previous supervisory experience preferred. We are seeking individuals who have a sensitivity and aptitude for working with the elderly. Must have strong problem-solving skills, demonstrate good judgement, be dependable and flexible, and have the ability to successfully work with minimal supervision. In order to be able to clearly communicate with employees, as well as residents, you must be able to read, write, speak, and understand English. All employees must pass a criminal background study as determined solely by the State of Minnesota. We cannot employ anyone who does not successfully pass the background study.
    $25-29 hourly Auto-Apply 42d ago
  • Area Manager - Duluth

    Marsden Central 3.9company rating

    Customer service manager job in Duluth, MN

    Under the direction of the Operations Manager, the Account Manager is responsible for the daily janitorial oversight and management of one of our PREMIER clients located in the Duluth Area. This role involves supervising and coordinating the activities of 14 onsite employees to ensure the consistent delivery of services related to cleaning, safety, and maintenance as outlined in the contractual scope of work. The Account Manager plays a key role in supporting the Company's LEGS strategy and demonstrates an understanding of how their responsibilities align with it. Shift: Monday - Friday 6AM - 4PM (requires flexibility) Pay: $55K + $250/Monthly Car Allowance + Fuel Card + Bonus Opportunity Key Responsibilities Training & Development Train and develop all associates in their respective job roles to ensure consistent and standardized cleaning procedures. Identify and mentor high-potential associates to support succession planning and develop future leaders. Safety Compliance Conduct regular safety training sessions and complete safety audits to maintain a safe work environment. Customer Satisfaction & Engagement Serve as the primary point of contact for customer concerns, ensuring consistent communication and high levels of customer satisfaction. Investigate customer complaints, conduct follow-up calls, document findings, and recommend solutions to the Operations Manager and team. Operations & Quality Control Assign daily tasks to associates and inspect completed work to ensure it meets or exceeds Marsden's quality standards. Conduct regular building inspections to ensure compliance with company and customer expectations. Employee Relations Address associate concerns and partner with the Operations Manager and HR as needed to resolve issues in a timely and fair manner. Account Management & Support Assist with the successful start-up of new accounts, including meeting with the customer and supporting the initial onboarding process. Verify employee attendance and performance through timekeeping systems and site visits. Resource & Supply Management Order necessary supplies and equipment for each site to maintain operational efficiency. Budget Awareness & Labor Management Understand and monitor the labor budget for each assigned building, reporting on variances due to vacancies or other changes. Assist with staffing decisions and budget management to ensure cost-effective operations. Policy Enforcement Enforce all company policies and procedures to maintain consistent standards across all locations. Work Schedule & Travel Flexibility to work varied hours as needed but core hours for the role are Monday-Friday 830am-5pm. Daily travel between accounts is required; occasional travel to other markets may be requested. Skills and Qualifications Leadership & People Management Demonstrates confidence in self and others. Inspires and motivates team members to perform at their best. Effectively influences others' actions and opinions. Open to feedback and gives appropriate recognition to others. Problem-Solving Abilities Identifies and resolves problems in a timely and effective manner. Gathers and analyzes relevant data to develop sound solutions. Maintains professionalism, even in emotionally charged situations. Communication Skills Strong written and verbal communication skills. Able to communicate clearly with associates, management, and clients. Industry Knowledge Technical knowledge of the building maintenance industry is a plus but not required. Training & Operational Proficiency Ability to complete and apply company training in the following areas: Train-the-Trainer methodologies Standard Operating Procedures (SOPs) Coaching and documentation of progressive discipline Supply ordering and inventory management Performing inspections and safety audits Use of eHub software for operations and workforce management Expense coding in Concur Conducting one-on-one sessions Handling interviews, suspensions, and terminations Education and Experience 3 - 5 years of leadership experience, managing front line employees in a business setting 2 - 4 years of experience in the commercial cleaning industry is preferred Business Conduct Demonstrates a strong commitment to upholding the company's values and Code of Conduct. Promotes and maintains a culture of workplace safety, leading by example through safe work practices. Treats all coworkers with respect, handling conflict with professionalism and positive intent. Shows curiosity and accountability by asking questions to understand why and how work is done; actively supports and champions positive change when improvements are possible. Ensures personal compliance with the company's published Operations Standards. Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may change at any time with or without notice. EEO Statement Marsden Services and its affiliates provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status regarding public assistance or any characteristic protected under federal, state, or local law. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation's may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 50 pounds.
    $55k yearly 60d+ ago
  • Retail Manager

    Savers | Value Village

    Customer service manager job in Duluth, MN

    Job Title: Retail Manager Pay Rate: $17.10 to $28.04 Savers Benefits Geographic & job eligibility rules may apply Healthcare Plans Comprehensive coverage (medical/dental/vision) at a reasonable cost Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain) Paid Time Off Sick Pay Vacation Pay - Approximately 1-2 weeks 6 paid holidays plus 1 to 2 additional floating holidays Team member discounts Up to 50% off store merchandise Flexible spending accounts Use pre-tax dollars for eligible health and day care expenses Employee Assistance Program (EAP) A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance Retirement Plan A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. Life insurance Company provided peace of mind and the option to purchase a supplemental plan Additional Benefits Performance Merit Increases Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com. Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. Summary & Positions: Savers, an international thrift retailer, is looking to fill Retail Manager position(s). This multi-faceted role supports either the service side of our stores or the backroom product flow function (production). What you can expect: + The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. + To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. + An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department/Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Savers is an E-Verify employer 1740 Mall Drive, Duluth, MN 55811
    $17.1-28 hourly 60d+ ago
  • Store Manager

    One Outsourcing

    Customer service manager job in Duluth, MN

    We are looking for an experienced Retail Manager to oversee the daily operations of our store. You will be the one to ensure smooth running of operations to maximize sales and minimize costs. The ideal candidate will have experience as a store manager and knowledge of diverse business subjects such as sales, marketing etc. An effective retail manager will also be able to motivate personnel to perform according to their maximum capacity. The goal is to manage our store in ways that boost revenues and develop the business. Responsibilities Organize all store operations and allocate responsibilities to personnel Supervise and guide staff towards maximum performance Prepare and control the store's budget aiming for minimum expenditure and efficiency Monitor stock levels and purchases and ensure they stay within budget Deal with complaints from customers to maintain the store's reputation Inspect the areas in the store and resolve any issues that might arise Plan and oversee in-store promotional events or displays Keep abreast of market trends to determine the need for improvements in the store Analyze sales and revenue reports and make forecasts Ensure the store fulfils all legal health and safety guidelines Requirements Proven experience as retail manager or in other managerial position Knowledge of retail management best practices Outstanding communication and interpersonal abilities Excellent organizing and leadership skills Commercial awareness Analytical mind and familiarity with data analysis principles Excellent knowledge of retail management software
    $29k-57k yearly est. 18d ago
  • Outlet Store Manager

    True North Goodwill Northern Minnesota and No

    Customer service manager job in Duluth, MN

    Job Description Join Team Goodwill! Immediate openings and competitive pay & benefits. Apply today! Outlet Store Manager Full-Time 40hrs/week $40,000/year True North Goodwill is a nonprofit organization regionally headquartered in Duluth, MN whose mission is transforming lives for generations through learning and the power of work. We provide training, jobs, and support services for people with barriers to employment who seek greater independence. Our mission is funded through the sale of donated clothing and household items in Goodwill stores and online. We are a group of nearly 300 mission minded employees in Northern MN & WI working as one. Each of us is essential to helping our community thrive and prosper. Goodwill offers a wide range of career pathways and growth ranging from entry-level to management in retail, transportation, mission services, and administrative/professional fields. By working at Goodwill, you can make an impact in your community. And we can show you how. Goodwill is an equal-opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Why we are a great place to work? Competitive pay & benefits Flexible work schedules to create a schedule that allows for a work/home balance. Bonus incentive plans Retirement & 401K planning with company match (Up to 6%) Employee Assistance Program (Crisis counseling, financial planning, legal consultation, mental health counseling, wellness resources) Knowing you are part of making an impact in people's lives Critical Illness and accident insurance Basic life insurance at no cost, with voluntary and spousal coverage options A culture built upon our core values of: Trust, Respect, Dedication, Responsibility, and Innovation Career support and planning Job Summary The Outlet Store Manager is responsible for overseeing daily operations at the outlet store while managing donation overflow to maximize sales, efficiency, and sustainability. This position ensures smooth retail operations, optimizes inventory flow, and enhances customer and donor experiences. This Role requires strong leadership, problem solving skills and the ability to balance retail management with logistical efficiency. Duties and Responsibilities Leading outlet store operations, including staffing, merchandising, and customer service. Managing donation overflow, ensuring sorting, pricing, and redistribution of goods. Implementing strategies to optimize budgeted sales and reduce waste through recycling and secondary markets. Monitoring inventory flow from donation centers to the outlet, coordinating logistics, and maintaining accurate records. Implementing safety and compliance protocols for both retail and warehouse environments. Ensuring adequate store staffing and scheduling of employees. Follow banking and cash handling procedures. Create an exciting shopping environment every day. Training and mentoring staff to achieve operation goals and deliver excellent service. Prepare and conduct formal employee performance reviews on a timely basis. Assistance with cashiering. Assist with the development of the outlet's sales goals and provide input/suggestions to supervisors and other retail management staff in the pursuit of continuous improvement of the outlet's success. Continuous development of a positive image of True North Goodwill in the community. Timely arrival at the workplace and consistent attendance. Perform work activities in conformance to Goodwill Values Statement which includes the values of Trust, Responsibility, Understanding, and Excellence. Immediately report any wrongdoing, unethical or improper conduct, fraud, fiscal mismanagement or misappropriation of funds, etc. (Refer to the Corporate Compliance Program Policy and Procedure for instructions on how to report.) Encourage and do not hinder in any way an employee making a report pertaining to Goodwill's Corporate Compliance Program Policy and Procedure or making a report of a work injury Ensure no employee is retaliated against in any way as a result of making a report related to Goodwill's Corporate Compliance Program Policy and Procedure or making a report of work injury Welcome and embrace cultural diversity in all areas of Goodwill, i.e. customers, donors, volunteers, employees, or participants served. Other duties as assigned. Required Skills and Abilities Excellent verbal and written communication skills Proficient in Microsoft Outlook, Word and Excel Organized with attention to detail Works well under pressure; ability to multitask Strong leadership skills with ability to motivate staff Excellent customer service abilities Understanding of retail policies and procedures Ability to maintain confidentiality of personnel, customers and agency information at all times in both professional and social situations. Ability to successfully pass a background check Minimum two years' supervisory experience Ability to work at least one (1) closing shift per week Ability to work at least one (1) weekend per month (minimum one Saturday) Education and Experience High school diploma or GED equivalent Vocational, business school or merchandising training preferred Minimum two years' management experience in sales preferred Physical Requirements These work environment factors are general in nature: CONSTANT: Stand and near vision. FREQUENT: Bend neck; talk/speak; and visual accommodation. OCCASIONAL: Medium work, lift and carry up to 50 pounds; rotate neck, static neck position; walk; hear within 5 feet and midrange vision.
    $40k yearly 20d ago
  • General Manager

    Sky Zone 3.8company rating

    Customer service manager job in Duluth, MN

    As a General Manager (GM) you work under the guidance of the District Manager and are responsible for all park operations including park safety and cleanliness, membership sales and park revenue, and providing an exceptional guest experience whether they're enjoying a birthday party, the café, or attractions. You're excellent at leading by example and leading through your team by fostering a positive work environment, creating and communicating clear expectations, and upholding the highest Sky Zone standards. ____ QUALIFICATIONS 18 years of age or older and completed high school diploma or equivalent education. Have completed your high school diploma or equivalent education; Associates or Bachelor's degree preferred. Have a minimum of 3 years of overall management experience in a high customer volume industry (think entertainment, fitness, retail, restaurant, etc.). Have at least 2 years of sales experience; membership sales preferred. Understand how to leverage P&L reports to set and manage business revenue goals. Have demonstrated experience hitting or exceeding company KPI's. Possess basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems. Are available to work nights, weekends, and holidays as needed. Are results-driven, reliable, detail-oriented, and organized. Are able to stand for long periods of time and lift a minimum of 20 pounds. PHYSICAL REQUIREMENTS Ability to both remain stationary and move around the park for long periods of time to accommodate guest, park, and safety needs and requirements. Ability to lift and/or move a minimum of 20 pounds. Ability to frequently communicate and interact with employees and customers in a busy and often loud indoor environment. _____ RESPONSIBILITIES Under the direction of the District Manager, the General Manager oversees daily park operations and 3 key areas that make our parks stand out: Team Members & Customer Service Be a hands-on leader and role model able to support the team by executing any park position as needed. Develop Assistant General Managers and Team Leads to become excellent people leaders, operation experts, and business savvy. Oversee the training AGM's and Team Leads are providing to all park team members. Create a positive park culture by recognizing accomplishments and learning what motivates team members so we can be successful together. Own and oversee all phases of employment including hiring, training, monitoring growth and progress. Additionally, a GM is responsible for any discipline and termination of team members as necessary. Be an effective park liaison through consistent communication across all departments and our corporate team. Provide memorable moments for our customers by being proactive, responsive, and engaged in their experience while they're at the park. Any customer service issues that arise, it is expected that the General Manager will continue to provide an awesome experience through the listening, discussion, and resolution of issues and completing all necessary follow up and documentation. Revenue & Expense Management Be a strategic leader by managing park operations and expenses according to Profit & Loss (P&L) statements; Oversee purchases, inventory, and additional park costs, renegotiate terms when able and necessary. Drive the achievement of park revenue goals in the areas of membership sales, birthday parties, and special events. Work collaboratively with the marketing team to develop and/or coordinate park promotions and marketing strategies. Train employees of each department how they contribute to park revenue goals. Develop Front Desk Agents to execute a successful sales process and learn effective sales strategies. Ensure Front Desk, Party Hosts, and managers understand their key performance metrics (KPI's). We strive to be a positive staple of every community; work hard to develop and cultivate positive relationships within the local community. Get creative! We love supporting managers that think outside the box and enjoy executing on new ideas. Facility Compliance & Safety Oversee and evaluate the efficiency and effectiveness of each department, implement processes accordingly. Ensure all team members are properly trained on appropriate safety precautions, responses, and reporting; make sure they are compliant with all company and OSHA safety requirements. Check and monitor park attractions and equipment daily to ensure everything is safe and fully operational. Complete related work orders, maintenance reports, or additional required documentation and close any attractions if necessary. Adjust staffing levels to meet safety demands. Complete inventory reports for facilities, parties, food & beverage, and vending. KEY PERFORMANCE METRICS The General Manager is responsible for driving the success of overall park business goals including (but not limited to) membership sales, birthdays and events, labor/payroll %, NPS, safety, compliance, and staffing. Compensation ranges from $72,000-82,000 base pay + bonus opportunity and is based on qualifications, experience, and performance. Competitive benefits package includes medical, dental, and vision (401k eligibility based on age and tenure requirements). Application deadline: December 15, 2025 While we anticipate the application window will close on this date, Sky Zone reviews applications on a rolling basis and will continue to consider candidates until the position is filled.
    $72k-82k yearly Auto-Apply 60d+ ago
  • Assistant Salon Manager

    Supercuts

    Customer service manager job in Lakewood, MN

    70 Lakewood Center Mall, LAKEWOOD, CA, 90712, US Salon Assistant Manager We are looking for highly skilled, highly motivated and energetic Salon Assistant Manager with proven ability to drive service and retail sales through a defined strategic plan while delivering an exceptional guest experience. Must have experience in a salon, beauty, and/or service environment. If this sounds like you, apply to manage our stylist team as a Salon Assistant Manager! Responsibilities: Salon Assistant Manager provide a full range of hair care services offered by their salon. Our Salon Assistant Manager build clientele quickly and create salon guests for life by portraying a professional image and providing exceptional services. Salon Assistant Manager is responsible for recruiting and fully staffing their salons. A current state cosmetology or barber license is required for this position or you must currently be enrolled in school to obtain the required license. What Benefits we are offering- * Health Insurance * Paid time Off * 401K Plan * Live and online Education DISCLAIMER: "You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions. "
    $36k-53k yearly est. 60d+ ago
  • Industrial Client Service Leader - Data Centers

    CDM Smith 4.8company rating

    Customer service manager job in Duluth, MN

    *** This position can be based in any of our CDM Smith offices - Hybrid Work Options may be considered for successful candidate. *** CDM Smith is seeking an Industrial Client Service Leader to drive our national strategy for expanding in the rapidly growing data center market. This high-impact leadership role focuses on identifying new opportunities, winning work, building strong client relationships, and driving growth in this critical sector. The ideal candidate will have proven experience identifying and selling consulting, engineering, design-build and EPC (engineer, procure, construct) projects for data centers, including power delivery, water systems, and civil/site works. Expertise should span all project phases, from site identification and due diligence through planning, design and construction. This individual will have helped data center clients and related companies implement planning and capital projects, meet water management objectives, address power requirements, and address other related needs. As an integral member of our dynamic Industrial team, the Client Service Leader will contribute by: - Leading business development, client engagement, client service management, and strategic marketing for multiple major data center clients in the U.S. - Developing and maintaining high value relationships with data center clients. - Leading winning proposal efforts. - Expanding market share by partnering with senior project managers and key technical specialists to deliver high quality projects. - Collaborating with our award-winning technology group to leverage innovative tools that enhance project delivery. - Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith. \#LI-TJ1 **Job Title:** Industrial Client Service Leader - Data Centers **Group:** IND **Employment Type:** Regular **Minimum Qualifications:** - Bachelor's degree. - 12 years of related experience. - Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. - Equivalent additional directly related experience will be considered in lieu of a degree. **Preferred Qualifications:** - EPC business development experience in industrial markets with a proven ability to build client relationships in the data center and related sectors. - Bachelor's or Master's degree in engineering, construction, or MBA, MS, or MA with applicable experience - Excellent interpersonal and communication skills. - Established relationships with decision-makers in the data center industry. -A proven track record of selling mission-critical and hyperscale data center projects. **EEO Statement:** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Why CDM Smith?:** Check out this video and find out why our team loves to work here! (************************************************* **Join Us! CDM Smith - where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Site Location:** United States - Nationwide **Agency Disclaimer:** All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. **Amount of Travel Required:** 30% **Assignment Category:** Fulltime-Regular **Visa Sponsorship Available:** No - We will not support sponsorship, i.e. H-1B or TN Visas for this position **Background Check and Drug Testing Information:** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Pay Range Minimum:** $119,829 **Pay Range Maximum:** $209,726 **Additional Compensation:** All bonuses at CDM Smith are discretionary and may or may not apply to this position. **Work Location Options:** Hybrid Work Options may be considered for successful candidate. **Massachusetts Applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $69k-85k yearly est. 43d ago
  • Site Operations Manager

    Sofidel 4.4company rating

    Customer service manager job in Duluth, MN

    \ Site Operations Manager On-Site at Duluth, MN Exempt Full-Time Position Sofidel America is a leading manufacturer of tissue products, committed to sustainability, innovation, and operational excellence. We operate multiple paper mills across the United States and are part of the Sofidel Group, a global organization with a strong focus on environmental responsibility and delivering high-quality products to our customers. Sofidel America is seeking an experienced Site Operations Manager to lead overall operations at our Duluth, MN manufacturing facility. This is a senior leadership role responsible for driving safe, efficient, and compliant operations while delivering results aligned with business objectives. The ideal candidate will bring strong manufacturing leadership experience with a background in paper mill operations or converting operations, along with a proven ability to lead teams, manage performance, and drive continuous improvement. Key responsibilities include, but are not limited to: * Lead all site operations with a strong focus on safety, environmental compliance, quality, productivity, and cost control * Supports Sofidel America's Good Manufacturing Practices and HACCP to promote a safe, sanitary and hygienically sound workplace * Support quality, housekeeping and sanitation standards as well as assuring customer satisfaction * Drive execution of the site's operating plan and performance objectives * Foster a culture of safety, accountability, engagement, and continuous improvement * Lead and develop salaried and hourly teams across production and operational functions * Partner cross-functionally with Engineering, Quality, EHS, Supply Chain, HR, and other stakeholders * Monitor and improve key performance indicators (KPIs), including safety, output, efficiency, waste, and reliability * Support capital projects, asset performance initiatives, and operational improvements * Ensure compliance with company policies, procedures, and applicable regulations Essential Job Functions: * Strong commitment to safety, attention to detail, and a team-oriented attitude * Communicate in a manner that supports production- interact with managers, technicians, production personnel, and other operators regarding testing procedures and results and to resolve problems * Ability to use computer and peripherals, standard and customized software applications and tools, and usual production equipment * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and quality procedure manuals * The role involves working in a paper manufacturing facility, which may require the use of personal protective equipment (PPE). PPE may include safety shoes, eye and ear protection, reflective vests and a head cover or hats along with any other necessary protection. * Temperatures in the plant/warehouse can range from season to season. Employees will be exposed to paper dust and noise levels that may require hearing protection * To perform this job successfully, an individual must be able to learn and perform each essential duty satisfactorily Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Requirements: * Bachelor's degree in Engineering, Operations Management, or a related field (or equivalent experience) * Leadership experience in a manufacturing environment * Proven ability to lead teams and deliver results in safety, quality, production, and cost * Strong communication, leadership, and problem-solving skills * Ability to work on-site in a manufacturing environment, including adherence to PPE and safety requirements * Experience in tissue, paper, packaging, or similar process manufacturing * Experience leading large, complex manufacturing operations * Continuous improvement experience (Lean, Six Sigma, or similar) Why Join Sofidel America * Competitive salary and performance-based bonus program * Comprehensive medical, dental, and vision insurance * Company-paid life insurance and disability coverage * 401(k) with company match * Paid time off and company holidays * Ongoing leadership development and professional growth opportunities * A collaborative, performance-driven culture within a trusted global organization Equal Opportunity Employer Sofidel America is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.
    $83k-107k yearly est. 1d ago
  • Supervisor - Ambulance Service

    Mayo Clinic Health System 4.8company rating

    Customer service manager job in Duluth, MN

    Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights * Medical: Multiple plan options. * Dental: Delta Dental or reimbursement account for flexible coverage. * Vision: Affordable plan with national network. * Pre-Tax Savings: HSA and FSAs for eligible expenses. * Retirement: Competitive retirement package to secure your future. Responsibilities This highly responsible leadership position directs Mayo Clinic Ambulance operations. Generally, a supervisor is responsible for determining the direction, planning, organizing, coordinating, and review of all assigned Mayo Clinic Ambulance operations. Supervisors are responsible for providing leadership and support to those supervised, implementing and enforcing department procedures, conducting performance evaluations, succession planning, and ensuring timely completion of process initiatives. Supervises, monitors, and coordinates the workload of staff. Collaborate with the scheduling team and responds appropriately to the varying degrees of short-term staffing issues. Responsible for processing timecards and ensuring accuracy of timekeeping. Oversees and directs ambulance operations by developing incident strategies, assigning resources, evaluating risks, managing budgetary responsibilities, serving as the initial point of contact and making adjustments to strategy and tactics to provide optimum patient care. Prepares and maintains operational documentation, executes staff development and stays informed on new developments in patient care technologies. Overall, ensures the effective, safe, customer-focused, skillful, caring, and managed delivery of emergency and non-emergency medical services for air and ground operations. Daily assignments are carried out in accordance with established policies and procedures of Mayo Clinic Ambulance. The supervisor works with considerable independence in the conduct of ordinary department functions and in meeting such emergencies and special problems as may occur while on duty. Qualifications Five or more years' experience as an EMT or Paramedic with a minimum of two years management/supervisory experience. Bachelor's degree from an accredited college or university with course work in business, management, emergency services health administration, or related field. Knowledge of principals and techniques used in ambulance administration, organization, and operations. Knowledge of the types and uses of communications equipment and vehicles (Air and Ground) used in delivery of emergency medical services. Knowledge of federal, state, and local laws and regulations pertaining to the administration and provision of departmental programs and services. Knowledge of budgeting practices and techniques, including ambulance licensing and accreditation requirements. Ability to prepare, review and maintain a variety of operating reports and records. Must be proficient in English; must have the ability to read, write, and speak in English. Current Nationally Registered and State certified as a Paramedic. Current American Heart Association Health Care Provider BLS and ACLS certification. Current PALS certification is preferred; or must be obtained within six months of hire. Must have and maintain a valid driver's license and acceptable driving record in accordance with Mayo Clinic Policy. Exemption Status Exempt Compensation Detail $91,561 - $137,384 / year Benefits Eligible Yes Schedule Full Time Hours/Pay Period Full time Schedule Details Full time International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Tammy Pfeifer
    $91.6k-137.4k yearly 13d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Duluth, MN?

The average customer service manager in Duluth, MN earns between $27,000 and $78,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Duluth, MN

$46,000
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