Customer service manager jobs in Durham, NC

CULTURE SNAPSHOT: Broad River Retail is an organization of integrity, diversity, and culture working together for the purpose of ‘Furnishing Life's Best Memories'. At Broad River, we call all our employees “Memory Makers.” We do this because we know everyone who works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities. We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest. Our Memory Makers are the driving force that has led us to being the largest and fastest-growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry. AT A GLANCE: The General Manager reports directly to the Multi-Unit leader for their area and is part of the Retail Performance. We're seeking a hands-on Retail Sales Leader to drive results, lead a team of 10+ consultants, and uphold high standards in sales performance, customer experience, and showroom operations. This role involves coaching, hiring, and executing key sales strategies while ensuring consistency in processes and exceeding customer expectations. Ideal candidates are energetic, accountable, and passionate about retail leadership. DAY IN THE LIFE AS THIS MEMORY MAKER: Champions our Mission, Values, and Customer Beliefs Leads all sales activities and initiatives Oversees the consistent implementation of processes and policy standards across stores Own and drive sales performance in a retail location with 10+ Home Furnishing Consultants Recruiting, hiring, and retaining top talent Be a hands-on, energetic sales leader with a passion for retail Instruct, demonstrate, practice, and validate a clearly defined sales process with your direct team Organize multiple competing priorities while meeting deadlines Maintain the highest standards of personal and professional conduct Maximize your own potential through continual self-improvement and accountability Focus on our customers' needs and strive to exceed their expectations Recognize others' values and work together in a respectful manner Seek efficiency through improving processes and technology Be accountable to hit the following numbers each week: Revenue to Budget, Sleep Budget, Diamond Care (Furniture Protection), and Sales Per Guest Supervises showroom appearance standards from general cleanliness and tidiness to complete and accurate price tagging Participates in call to review store results (relative to goals) m-t-d for Sales per Traffic Up and other measurements such as Staffing Levels, Marketing Feedback, and Sales Successes and Opportunities WORKPLACE ENVIRONMENT: While performing the duties of this job the employee is: This is an in-store position that is primarily performed on the sales floor and customer facing. Physical requirements such as extended and frequent periods of standing and walking, moving, and lifting may be required. Candidates must be able to perform the essential physical requirements to accommodate the functions of this job. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position. MEMORY MAKER PERKS & BENEFITS: Salary is based on numerous factors, including experience, knowledge and skill. Performance based bonus potential. Medical, dental, vision, and life insurance options Paid time off and 401K matching contribution Employee discount (40%) at BRR locations Internal Opportunities for career growth and advancement OUR COMMITMENT TO YOU: Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you're parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self. Qualifications WHAT YOU'LL NEED TO SUCCEED: Minimum 5 years of experience in furniture sales management, including store-level general management Proven success in high-volume, fast-paced, commission-based retail environments Strong leadership background with experience managing teams of 10+ associates Excellent interpersonal, communication, and presentation skills High level of professionalism and discretion when handling confidential information Strong problem-solving, analytical, and time-management abilities Self-motivated, quick learner able to manage multiple tasks independently Proficient with technology, including iPads, tablets, and basic math skills Willingness to work a flexible 40+ hour schedule, including nights and weekends

General Manager - Triangle Liquidators (Raleigh, NC) Who We Are Triangle Liquidators is a high-growth online auction company specializing in the resale of overstock, returns, and liquidation inventory to the general public. With a customer-focused approach and a data-driven warehouse model, we operate high-volume auctions in two markets across the Carolinas - Raleigh, NC and Williamston, SC. We're looking for a results-driven General Manager to lead our 55,000 sq. ft. facility in Raleigh, NC, overseeing all warehouse, auction, and front-office functions. Position Overview The General Manager (GM) is the top on-site leader responsible for aligning daily execution with company-wide goals. This role oversees the Auction Manager, Warehouse Managers, and Front Office Clerk, while taking full ownership of people leadership, KPI performance, and facility profitability. You'll report directly to the President & CEO and be expected to lead with both strategic direction and hands-on execution. Core Responsibilities Leadership & People Management Oversee daily performance of all department leads and their teams. Hire, train, retain, and hold team members accountable to company standards. Manage employee scheduling and timekeeping to fill all gaps in production and customer pickup needs Conduct quarterly performance reviews and ensure team alignment. Operational Execution Drive facility throughput: auction item volume, inventory flow, and customer pickup timelines. Ensure collaboration between departments to keep auctions on schedule and on quality. Identify and resolve operational challenges before they impact results. KPI Ownership & Reporting Deliver results across key performance categories: Auction throughput Customer pickup wait time Revenue performance Profit margin Hiring and retention Report progress to ownership and make data-driven decisions that improve performance. Facility Standards & Culture Maintain a clean, safe, and productive work environment. Enforce company policies, safety protocols, and standard operating procedures. Foster a positive, accountable culture that celebrates results. Qualifications Associate or Bachelor's degree preferred. 5+ years of management experience in warehouse, or retail environments (auction experience is preferred). Proven ability to lead department heads and motivate diverse teams. Strong organizational, analytical, and communication skills. Track record of hitting operational and financial targets. Comfortable working in a fast-paced, evolving business. Bilingual candidates encouraged to apply. What We Offer · OTE: $100,000 - $170,000 (based on experience & performance) · Bonus Structure: Clear, performance-based incentives. · Growth: Leadership advancement in a rapidly scaling company. · Culture: Supportive, accountable, and high-energy environment. · Benefits: Health, Dental, and Vision Insurance + 401(k) beginning 2026. · Impact: A key leadership role in a company that rewards results.

Our shop managers play a vital role in creating an unforgettable bridal experience and leading the development of a thriving sales team. This role requires a winning mindset, a knack for problem solving, and love of fashion and people. They are responsible for hiring, training, and leading a dynamic team to meet/exceed all sales goals. This means fostering the most supportive and fun environment for their team and brides to thrive! Their warm and welcoming personality creates a comforting atmosphere that ensures every bride has an authentic and unforgettable experience. Being a Store Manager in our company is like running your own business, with the amazing backup of our marketing and leadership team that has grown this company from 1 store to 13 and counting in the past 17 years. Our managers geek out on the latest designer collections and business podcasts equally and are always helping us find ways to level up our in-store experience and collection for our brides. Our Store Managers are sales gurus. They love numbers and are motivated by healthy competition and can inspire others to challenge themselves. They are goal-getters who are also able to flex based on the ever-changing demands of the day. They bring the calm on the busy days and are cool under pressure. As a Store Manager, you'll not only build a team of the best stylists in the biz, but you'll also have the opportunity to work closely with designers and wedding professionals in your market to help your store excel. This could be your dream job if: You are an energetic, people person. If you have a contagious smile, a positive outlook, and the ability to spark up a conversation with anyone, this is the job for you. We are looking for someone who genuinely loves working with people, both our customers and stylists. You love to win. If you naturally lead the way and take responsibility on a team, this role could be a great fit for you. Competitive team leaders with a winning mindset thrive at a&bé. You have a way with words. You'll be communicating with everyone from your team, to brides, to designers, so strong verbal and written communication is a must. A high level of comfortability with direct conversations and providing and receiving feedback is essential. You have a Monica Geller level of attention to detail. We take the best care of our brides and think through every little detail and anticipate their needs before they do. You probably have a color-coordinated planner. You have a track record of success. Store Managers lead the charge in meeting and exceeding sales goals and conversion metrics each month, so we want to see that you've contributed to a team that has done that in the past. You work hard/play hard. Our brand was built on the foundation of a Midwestern work ethic, and we love building dynamic teams of people with integrity and awesome multi-tasking skills. Self-starters need only apply. You're a community builder: You're able to cultivate relationships with local vendors as well as national and international design partners. Networking is your jam! You thrive as a leader. We are looking for someone who loves building and developing a team, from hiring, training and motivating employees at every stage of their career with us. We are looking for someone who does not shy away from tough conversations. You enjoy a challenge. We are looking for someone who is energized by problem solving. You don't shy away from challenging situations, but rather thrive on finding creative solutions. You're cool as a cucumber under pressure. You have a bride who has moved up their wedding date, your bathroom has sprung a leak, and your right-hand stylist called out sick, but you're navigating the day with ease and grace and have everything under control. You are an Operations Wizard. You know your way around a good spreadsheet and can promptly drum up sales reports, expense reports, schedules, and payroll details with ease. You're typically ahead of deadlines, you overachiever, you. You're a ride or die. We're looking for a candidate who wants to be part of a growing business and who will commit to staying with our company for a long time. Ideally, you are entrepreneurial, eagerly take initiative, and are dedicated to improving at every opportunity. You have Saturday availability. This is a must. Saturday is the day to find your dress and pop the bubbly so it is required of everyone we hire to work this day. We promise it is the most fun day in the store! A Day in the life of a Store Manager: Lead the store to meet and exceed all sales goals through coaching, team selling, and leading appointments Oversee the client experience to ensure that we are creating amazing appointments and each and every client is thrilled with our brand Recruit and hire stylists and ensure that all new hires receive exceptional training and smooth onboarding Ongoing staff development of sales skills and product knowledge Responsible for the day-to-day operations of the shop including delegating tasks, staff scheduling, payroll, merchandising, reviewing and placing all bride orders, etc. Communicate with the remote leadership team sales trends, customer feedback, and staff development on the regular. The Brand: We have been in the bridal biz since 2006, so we know what's up! We were founded on the values of authenticity, improving, community, fun, design, and inclusion and every decision we make to this day is at the core of those values We are looking for people who are committed to helping us grow this brand and will stay with us for a minimum of one year We give back to organizations that all have a focus on supporting women (peep Girls Inc., Planned Parenthood, The Loveland Foundation, and the ACLU) Give me the Goods: We are a growing brand with lots of opportunities and we actively promote from within We offer health benefits for full-time salaried employees We have a 401(k) plan with a company match We offer paid vacation, sick and safe leave, and holidays We have an awesome employee discount Our stores are beautiful, inspiring places to work We have a set schedule which means regular shifts and days off each week a&bé x anna bé is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law.

We are seeking a passionate General Manager for our new store opening in February! The General Manager is responsible for maximizing sales, providing an exceptional shopping experience for the customer, and managing the store's visual and operational standards, including the store's shrink %, wage cost and Clienteling. The General Manager is responsible for staffing, training and developing high performance teams. Responsibilities: SALES LEADERSHIP: Creates an outstanding sales and Customer Service environment Strives for sales excellence and results Sets and evaluates weekly, monthly and seasonal goals for staff Works with customers and models excellent customer service and Clienteling skills Maximizes sales through strong floor supervision skills Assesses store morale, monitors and praises positive associate performance, and resolves and documents performance issues promptly Develops Sales Associates to be experts in the selling steps and client building through utilizing the Sales Training Programs and the Client Books STAFFING AND ASSOCIATE DEVELOPMENT: Networks in industry to recruit and hire high quality management and sales-oriented associates Fills all levels of open positions within the store in an urgent and timely manner Ensures adequate staff is available to meet business needs - schedules accordingly Follows company criteria properly hiring, reviewing, coaching and promoting Sales Associates and Assistant Managers Administers company personnel programs including appropriate performance reviews, compensation and employment records Ensure personnel are trained on product knowledge, selling skills and customer service to support the brand experience Documents employee performance in a timely manner Creates enthusiasm and excitement within store to motivate high performance teams OPERATIONAL EXCELLENCE: Protects store payroll by managing wage costs, salaries, and allowable hours Controls company's assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct Strives for 100% accuracy and compliance in cash, inventory, fixtures and property STORE STANDARDS: Execute floor-set and promotional directives; implements visual merchandising Supervises the overall cleanliness and organization of the sales floor and backroom Ensures store appearance and atmosphere supports and reinforces the brand image Understands, supports and complies with all company policies and procedures MERCHANDISING/VISUAL: Ensure execution of effective merchandising strategies and directives Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction Identify and communicate product concerns in a timely manner Communicate inventory needs to support the business goals FASHION/STYLING: Represents the fashion and style of Veronica Beard Knowledge of current fashion trends and styles Appreciation and demonstration of an overall finished fashion look Ensure staff is following Veronica Beard fashion guidelines. Comfortable with being on camera for social media purposes (both stills and video) Able to fluidly discuss product and fashion on camera Requirements: Ideal candidate must possess 3-5 years in the luxury business, strong team leadership, excellent customer service, interpersonal and communication skills required, energetic, outgoing, driven individual with an eye for women's fashion and passion to succeed. Strong visual background, sound organization and operational skills Minimum of 2 years retail Store Management position/experience in women's apparel (or related field) Ability to work flexible schedule including nights and weekends Strong verbal and communication skills Strong observation skills - identifying and assessing customer and employee behavior, reactions, and floor awareness Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures Ability to create a quality working environment that will encourage others to develop and excel Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work. Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.

Responsible for the supervision, training, and management of the food service operation. ?Ensure that appropriate quantities of food are prepared and served. Job Responsibilities Produce and maintain work schedules and may prepare production records. Direct daily activities. Maintains food production that ensures the safety and quality of food according to policies, procedures, and department requirements. Ensure that food items are stored in a safe, organized, and hazard-free environment. Maintain all serving schedules; ensure that all food items are served per menu specifications in a safe and appropriate manner according to departmental policies and procedures. Maintain a sanitary department following health and safety codes and regulations. Maintain accurate inventory on a weekly basis according to departmental policies and procedures. May prepare orders as needed per vendor to ensure accurate production for location. Must be knowledgeable in operating an efficient cost effective program. Supervise and evaluate employees; counsel; promote employee growth, efficiency, morale, and teamwork. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Must read, write, and understand verbal instructions Must complete a sanitation course either before or during the first year as a lead Ability to perform basic arithmetic Maintain emotional control under stress Ability to resolve interpersonal situations Strong organizational skills Minimum Education/Certification - High School Diploma/GED This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE). Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us? Pay Range: $100,600 The role is located in Whitsett, NC YOUR ROLE Develops and manages assigned accounts. The accounts may or may not have a CL Account Executive assigned and will be either large in size (to $50million in annual fee revenue), or a combined portfolio of medium and large sized accounts (with various fee revenue targets). The CL Customer Success Expert is responsible and accountable for the overall planning, leadership, and direction of the assigned portfolio growth, profitability, and the value-add relationship as well as managing and building the executive and strategic relationships for long term stability and growth. Essential to this role is the ability to work independently and oversee key account activities and responsibilities within an assigned account base. Primary focus is the overall customer experience, account profitability and growth both organically and through the development of new initiatives, being the customer advocate by driving solutions within CL and the Ceva organization. WHAT ARE YOU GOING TO DO? * Must possess customer satisfaction passion and skill set to address and resolve client issues as a customer and IM-CLS advocate insuring goals are met for both CL and the client. * Understands the accounts business model company environment and sales potential to develop solutions and better service the account.Sales acumen and desire to build the relationship through growth and identification of new opportunities Must be able to provide clear and concise directions to cross functional departments on projects documentation customer correspondence deadlines sales opportunities contract development and all other action items required in customer program development. * Must develop and achieve strategic revenue and profit and loss objectives.Must possess the ability to adapt to evolving business practices and display leadership in meeting company objectives departmental regional and team goals. * Investigates sales opportunities as well as resolves issues and provides solutions on a continuing basis. * Must possess the ability to think strategically and develop project plans to implement customer incentives. * Demonstrated ability to identify problems develop and present solutions.The ability to compile and analyze data into meaningful reports, presentations as well as determine recommendations supported by data for program changes, gaps or improved performance to meet the required goals. * Responsible for developing the formal Business Review(s) for assigned accounts. * Develops and manages business plans, proposals, pricing models, contracts, operations reports, SLA tracking and any other pertinent documents to support key assigned accounts.Understands and utilizes all software e-mail task management and desktop applications used by the department. * Engages on new business opportunities where appropriate. * Management and execution of contracts and Statement of work per client Maintenance account revenue and profit goals established for the account * Identify opportunities for new revenue and growth, working with BD on converting account growth opportunities Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers' expectations Account/portfolio P&L responsibility Provide recommendations for process improvements * Monitor and report KPI'sPlan and conduct regular business reviews and meetings * Manage the client relationships at the tactical and execution level * Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period. * Proactively assesses, clarifies, and validates customer needs on an ongoing basis. * Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel. * Document and prepare summaries, action list, meeting notes to maintain a client history and progressive agenda to maintain momentum in account performance, resolutions and growth Problem solving where development of new solutions, methods and systems will result in a major impact on department's overall success. * Implement own recommendations and see projects through to completion. * Analyze current methods and procedures, recommend and implement improvements. WHAT ARE WE LOOKING FOR? * Education:Bachelor degree (or equivalent work experience) required, five years prior experience at Ceva in the Sales or Operations departments and/or 8+ years external account-project management/industry experience.Must possess intermediate skills of PC programs such as Microsoft Word, Excel, Powerpoint , Visio and Outlook. Ability to learn and understand mainframe tools and system solutions used in supporting our business, WMS, ERP and data collection tools Must possess the ability to effectively communicate in written and verbal format as well as manage details and represent Ceva in a professional manner.Strong interpersonal skills including the ability to work well with others and build a team-oriented environment. WHAT DO WE HAVE TO OFFER? With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role. ABOUT TOMORROW We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career. CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment. CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities. Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: ************************************. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar. Information provided is true and accurate. False statements or information will result in the application voided. Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage. Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan. Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan. 401(k) with company match. Flexible Paid Time Off programs including company paid holidays. Tuition reimbursement program. Nearest Major Market: Durham Nearest Secondary Market: Raleigh

Job DescriptionBenefits: Competitive salary Dental insurance Free food & snacks Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking a Customer Service Manager to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, ambitious, problem solver, and is able to remain calm under pressure. Responsibilities Receive a high volume of inbound calls, emails, and texts Monitor Social Media Accounts Identify the reason for the customers call, collect relevant information, and provide solutions Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Attend trainings to maintain up-to-date skills and knowledge Prioritize calls according to the level of urgency Transmit information to the appropriate person or department Direct response units to appropriate location Monitor status of the response team Qualifications College Degree Previous experience as a Customer Service Representative or in a similar role is preferred Computer savvy and familiar with customer management software Excellent verbal and written communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to multitask and prioritize projects Problem solver Excellent typing and data entry skills Ability to work in our office M-F 8am-5pm (this is not a remote position)

Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will become a part of the largest global provider of comprehensive enterprise asset management (EAM) software solutions that support the management life cycle for equipment maintenance and operations. Role Overview: We are seeking a strategic, systems-minded, and people-focused Director of Operations Customer Success to scale and optimize our global Customer Success (CS) function. This role is ideal for someone who thrives at the intersection of process, technology, and people. You will lead the development of CS infrastructure, tools, and analytics, while also mentoring team members, owning a small portfolio of strategic accounts, and supporting executive-level initiatives that drive customer-centric growth. Key Responsibilities: Operational Strategy & Execution Design and implement scalable CS processes, playbooks, and engagement models. Develop, document, and continuously refine standardized processes and methodologies for Customer Success operations, ensuring consistency and scalability across global teams. Champion the adoption of best practices in customer lifecycle management by implementing structured methodologies for onboarding, engagement, renewal, and expansion. Define and track KPIs, health scores, and success metrics to drive performance. Build Power BI dashboards and reporting frameworks to monitor customer health, risk, and growth opportunities. Support strategic planning and reporting for CS and Executive leadership. Own and optimize the CS tech stack, including Power BI, Salesforce, Asana, Atlassian, High-Spot, Intact/Sage, Team Support, and OpenAir. Drive system integration, automation, and data integrity across platforms. Provide executive-level insights to support decision-making and cross-functional alignment. Qualifications: 7-10+ years in Customer Success, Revenue Operations, or Business Operations, with at least 3 years in a leadership role. Proven success scaling CS operations in a B2B SaaS or enterprise software environment. Deep experience with CS platforms, CRM (Salesforce), and BI tools (PowerBI). Demonstrated experience in evaluating, selecting, and implementing Customer Success Management (CSM) tools and applications to optimize customer engagement and operational efficiency. Strong understanding of customer lifecycle management, segmentation, and success planning. Excellent project management, communication, and stakeholder engagement skills. Experience in the industrial, manufacturing, or asset-intensive sectors is a plus. Benefits Overview We offer an attractive benefits program to meet the diverse needs of our teammates: Employee base HSA plan, dental, life and short-term disability coverage 100% paid for by Prometheus Group HSA & FSA plan options Retirement Savings with Generous Company Match & Immediate Vesting Gym membership to O2 Fitness Casual dress attire Half-Day Fridays Generous Paid Time Off Company Outings, Trips & Activities Prometheus Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Job DescriptionDescriptionWe are looking for a Sr. Customer Experience Manager (NA) to lead the CX strategy and execution of customer experience initiatives across NA. In partnership with regional leadership teams, this role will be responsible to drive a customer-centric culture, optimize end-to-end customer experiences, and translate insights into actionable improvements. This role is based in Raleigh, NC and reports into the Senior Director Customer Experience & Continuous Improvement. Role expectations Regional CX Strategy: In partnership with regional leadership team, development of an NA Customer Experience strategy and plan. This includes: Setting annual regional CX targets and KPIs (eg. NPS, EOB) Defining critical initiatives, tasks, and required OPEX to deliver against agreed CX goals Continual performance monitoring and course correction Inspire change across the organization Voice of Customer: Ensure customer feedback and priorities are accessible, understood and represented in decision making across the business In partnership with CX Analytics, define and implement customer feedback mechanisms Analyze, evaluate and prioritize customer feedback to identify key customer trends and friction areas Develop and manage mechanisms to share and socialize feedback internally, ensuring customers are represented in decision making and drive action and improvement Customer improvement: Improve the end-to-end customer experience and demonstrate Align's commitment to resolving friction areas Define regional customer improvement priorities, ensuring that every region has an agreed top 3 list the customer areas to fix Support and run CX improvement projects to address known friction areas Partner with regional Marketing and Commercial Excellence teams to commercialize CX and Service improvements Implement effective mechanism to close the loop on ALL customer feedback and establish an effective resolution escalation process Customer culture: Build an internal culture that puts the customer at the center of our thinking and decision making In partnership with HR, develop initiatives to drive employee awareness of our customer values and develop relevant skills and capabilities Develop and implement customer recognition programs Lead regional internal events, including Align's annual CX Week What we're looking for Experience level: 10+ years of related experience in Customer Experience, Sales Operations or Marketing Experience type: Experience in change management, x-functional program management, , customer journey mapping and design, voice of customer and data analytics, team training & development, strategy development Skills: Project management, data analysis and insight translation, stakeholder management, communication and influence, strategic thinking Culture / values: Team orientated, empathetic, structured, proactive, results / impact orientated Education: Bachelors Degree required Pay TransparencyIf provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate's pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically. For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S. Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience. General Description of All BenefitsWe are pleased to provide a general description of the benefits Align offers to full-time employees in this position. Family Benefits. Align offers employees and their eligible dependents medical (with a Health Savings Account option for some plan offerings), dental, and vision in accordance with those plans. Align also offers to employees: Discounts on Invisalign and Vivera to employees and their eligible dependents after 90 days of employment Back-up Child/Elder Care and access to a caregiving concierge Family Forming Benefits - Available to Employees, and their spouse or domestic partner, covered under one of Align's health plans Breast Milk Delivery and Lactation Support Services Employee Assistance Program Hinge Health Virtual Physical Therapy - Available to all employees and eligible dependents (age 18+) enrolled in an Align medical Plan Employee benefits. Align offers its employees: Short-term and long-term disability insurance in accordance with those plans. Basic Life Insurance and Accidental Death and Dismemberment. Voluntary Supplemental Life Insurance for Employee, Spouse/Domestic Partner, and Child(ren) are available for purchase in accordance with those plans. Flexible Spending Accounts - Employees may be eligible to participate in a health care account (including a limited health FSA if enrolled in a HDHP), dependent care account, and a pre-tax commuter benefit plan. 401k plan (with a discretionary Company match of 50% up to 6% of eligible earnings up to a maximum match of 3%.). Employer match vests after two years - 25% year one and 100% at year two. Align offers traditional, Roth, and after-tax options. Employee Stock Purchase Program (Employees must work 20 hours or more and be employed on purchase date to be eligible). Paid vacation of up to 17 days during the first full year of employment (currently accrued at the rate of 5.24 hours each pay-period), which carries over to a maximum cap of 30 days. Annual paid vacation time accrual increases based on tenure. Both exempt and non-exempt employees who work 32 hours or more per week receive prorated vacation accrual based on their regularly scheduled work hours and tenure. Sick time is accrued throughout the year at the rate of one hour for every thirty worked. Employees can carry over unused sick leave each year, up to a maximum balance of 80 hours. 11 Company-designated paid holidays throughout the year. If employed for at least 12 consecutive months, Align will grant up to 6 weeks of paid Parental Leave. If employed for less than 12 consecutive months, Align will grant up to 4 weeks of paid Parental Leave. All parental leave must be completed within one year of the birth or placement of the child. Parental leave is in addition to any state and/or local parental leave benefits. Three days of paid bereavement leave. In some cases, due to travel the amount of paid leave may be extended to 5 paid days off. To the extent applicable state or local law offers more generous benefits, Align complies with any such law. Non-exempt employees will receive full pay for up to 10 days of jury duty. Exempt employees will receive their full salary during any week they serve and perform any work. Other insurance such as legal, critical illness, voluntary accident, long-term care, auto, home and pet insurance are available for purchase. To the extent applicable state or local law offers more generous benefits, Align complies with any such law.

Description Evolus (NASDAQ: EOLS) is a performance beauty company with a customer-centric approach focused on delivering breakthrough products. We are seeking an experienced and driven Aesthetic Experience Manager (AEM)/ Senior Aesthetic Experience Manager to join our Sales team reporting to the Regional Sales Manager. In this critical role, you will act as a strategic partner to both current and prospective customers across various specialties, promoting the Evolus aesthetics portfolio with expertise and enthusiasm. You will lead sales efforts in your territory-cultivating relationships, identifying new opportunities, and consistently exceeding sales objectives. Your ability to deliver compelling product insights, strategic pricing, and tailored promotional solutions will be essential in driving success and enhancing the Evolus customer journey. This is an exciting opportunity to make a meaningful impact in a growing organization, while shaping the customer experience and contributing to the success of our field sales team. If you join our team, you will be working on some of the most exciting opportunities and challenges we face, with a team that values growth, recognition, and camaraderie. If you are looking for an opportunity to exhibit your knowledge and technical abilities in a unique environment, then look no further! In this role, you will be challenged to drive the success of Evolus in an effort to build a brand like no other. Essential duties and responsibilities where you'll make the biggest impact… Meet or exceed established sales quotas and performance metrics Drive direct sales of our innovative aesthetic products within an assigned territory through execution of sales strategies, promotional campaigns, and educational events Represent the Evolus brand with professionalism, integrity, and a deep understanding of our value proposition Accurately and promptly complete all administrative responsibilities, including expense reports, sales tracking, and other required documentation Maintain consistent follow-up with customers throughout the sales cycle to foster strong, long-term relationships Conduct regular in-person and virtual meetings with customer accounts to ensure satisfaction and identify opportunities for upselling or cross-selling Effectively manage territory and sample budgets, ensuring all spending aligns with corporate guidelines and expectations Stay current on all relevant clinical data, product updates, and industry trends to serve as a reliable resource for customers Collaborate with customers to plan, coordinate, and execute promotional activities that drive brand awareness and product adoption Responsible for ensuring personal and company compliance with all Federal, state, local and company policies & procedures Perform ad-hoc project requests and additional duties when assigned Other duties as assigned This is a field-based position in Raleigh and the surrounding area. Must live in territory and no relocation assistance provided Up to 50-75% travel, including regular in-person visits with customer accounts, territory coverage, regional meetings, and occasional national sales events or trainings. Qualifications and Skills You'll Bring to the Team… Bachelor's degree or equivalent work experience Valid driver's license Excellent analytical, problem solving and organizational skills Strong interpersonal and teamwork skills Effective verbal and written communication skills Technically savvy with the ability and desire to embrace new and necessary applications Willingness and ability to travel up to 50-75% of the time, including regular in-person visits with customer accounts, territory coverage, regional meetings, and occasional national sales events or trainings Preferred AEM Qualifications… 5+ years of successful sales experience in the injectable aesthetics market, or comparable experience selling to medical spas, plastic surgeons, dermatologists, or other cash-pay healthcare verticals strongly preferred Candidates with less experience but a strong aptitude for sales, a passion for aesthetics, and a track record of high performance in consultative or relationship-based sales roles are encouraged to apply Proven ability to build and grow a territory, drive new business, and manage long-term customer relationships Experience working in fast-paced, entrepreneurial environments with the ability to adapt quickly and take initiative Comfort with clinical education, promotional activities, and engaging multiple stakeholder types (e.g., physicians, office managers, staff) Senior AEM Requirements (external candidates)… Above AEM criteria + Minimum of 3 years of field experience selling injectables in the aesthetics space Proven success in driving sales growth and developing key customer relationships Deep knowledge of facial aesthetics, injectable products, and competitive dynamics. Strong strategic and negotiation skills, with the ability to influence decision-makers. Demonstrated ability to lead within a territory and mentor peers as needed. Preferred Qualifications… Proven ability to build and grow a territory, drive new business, and manage long-term customer relationships Compensation & Total Rewards This is an Exempt position. The expected base pay range for this position is $100,000 for the Aesthetic Experience Manager position and $120,000 for the Senior Aesthetic Experience Manager. You are eligible for sales incentive compensation; terms and conditions apply. Final compensation will be determined based on the candidate's experience, skills, qualifications, and internal equity, in accordance with California pay transparency laws. We offer more than just a paycheck, and your base salary is just the start! Stay happy and healthy with our competitive suite of medical, dental and vision benefits to help you feel your best and be your best. We also provide those benefits you shouldn't have to worry about, from employer covered life insurance to short-term disability. Take advantage of the 401k match offered by Evolus and let us invest in your future. You may also be eligible for new hire equity and long-term incentives in the form of RSUs, stock options, and/or discretionary bonuses. We offer mental health and wellbeing resources for you to develop skills to find your calm, boost your confidence, and show up as your best self in work and life. Travel or relax and come back feeling refreshed with our flexible paid time off program for exempt employees and a paid time off accrual plan for non-exempt employees. Did we mention the holiday soft closure between the Christmas and New Years holidays? We have that, too. Additional perks include regularly catered team meals at our Evolus Headquarters, a fully stocked kitchen (Kombucha & Coffee included), and the opportunity to join an organization where our values of Grit, Impact, Fun, and Transparency are displayed daily. Evolus takes pride in being a company on the forefront of innovation, while being committed to conducting its business with the highest degrees of integrity, professionalism, and social responsibility. We are also committed to complying with all laws and regulations that apply to our business. Employee welfare is no different. Here at Evolus, we don't just work together, we've built a culture of inclusion! Because of this, you'll find yourself immersed in an environment that not only promotes respect, collaboration and team building, but a community too. And that's just the tip of the iceberg. Join our team and see for yourself! EOE M/F/D/V. For more information, please visit our website at ************** or reach out to [email protected]. #LI-HH1 #LI-REMOTE

We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Job Description Machine Specialties, Inc. (MSI) has been manufacturing precision parts since 1969. We are a leading contract machining and metal finishing company that designs and manufactures sophisticated, cost-effective solutions to our customer's most demanding challenges. We are in Whitsett, NC, just outside of Greensboro. The Customer Service Manager is responsible for managing key Customer Service Accounts while overseeing the daily operations of the Customer Service department to ensure that all customers are supported. Duties include establishing and communicating company objectives to the Customer Service team, developing effective procedures that monitor/improve customer satisfaction, training of team members, hosting status meetings and problem solving sessions with team members, working with other deparments to maintain shipment schedules, expediting key customer orders, creating and analyzing data to determine customer satisfaction and serving as a customer escalation point. Position Expectations Manages, trains, and coaches staff with a professional and positive attitude. Supervises day-to-day operations in the department. Shares skills, knowledge, and experience in order to reach company goals. Assists the staff in responding to customers in a timely manner. Handles complex and escalated Customer Service issues. Serves as a liason between Customer Service and Sales. Partners with Operations and Quality to ensure customer and company needs are met, relays order prioritization, and ensures timely transfer of information concerning potential quality defects. Assists team with problem solving to resolve customer issues. Provides and monitors role responsibilities and objectives to the staff. Creates and monitors effective Customer Service procedures. Develops customer satisfaction goals, tracks customer complaints, reviews and maintains the Open Order report, assists in problem resolution, and actively participates in meetings such as Scrap, Collaborative Review, and others. Manages the Customer Scorecard to ensure that exceptional ratings are maintained. Reviews Customer contractsand sales orders. Enters all sales orders into Epicor and manages the orders from entry to shipment. Travels to customer locations on a limited, as needed basis. Plans, prioritizes, and delegates work to the staff in order to ensure proper functioning of the department. Analyzes Customer Service outputs and provides updates to upper management. Identifies and implements strategies to improve quality of service, productivity, and profitability. Serves as the Customer Service representative for key accounts. When needed, fills in for staff during their absence. Job Skills and Requirements Strong communication skills Supervisory/Leadership skills Customer Service focus Problem solving and analysis Decision making Planning and organization Initiative and flexability Process improvement Negotiation skills Able to work under tight deadlines Education and Experience Minimum of 4-5 years of experience in Customer Service and in a Leadership capacity Bachelor's Degree (preferably in Business Administration, Marketing, or relevant field) Knowledge in administration, management, and overall business practices

About Us At Reboot Staff, we specialize in empowering businesses by providing top-tier staffing solutions and operational support. With a focus on professionalism, innovation, and integrity, we are committed to helping companies thrive by connecting them with reliable administrative talent. We believe that excellence starts at the front desk - and we're looking for someone who shares that belief. Job Description We are seeking a dedicated and experienced Customer Support Manager to lead and elevate our support operations. You will oversee a team of customer service representatives, develop customer support strategies, and ensure a high standard of service delivery across all channels. This is a leadership role requiring excellent communication, analytical skills, and a passion for customer satisfaction. Responsibilities Lead, coach, and manage the customer support team Develop and implement efficient support procedures and service standards Monitor performance metrics and provide actionable insights Resolve complex customer issues and escalate when necessary Collaborate with other departments to improve customer experience Recruit, train, and onboard new support staff Maintain accurate records of customer interactions and performance reports Conduct regular team meetings and provide continuous feedback Qualifications Qualifications Proven experience as a Customer Support Manager or similar role Excellent leadership and interpersonal skills Strong problem-solving and decision-making abilities Familiarity with support software and CRM systems Ability to analyze performance data and identify areas for improvement Bachelor's degree in Business Administration, Communications, or related field preferred Outstanding verbal and written communication skills Ability to manage multiple priorities in a fast-paced environment Additional Information Benefits Competitive salary: $63,000 - $69,000 per year Health, dental, and vision insurance Paid time off and holidays Professional development and growth opportunities Supportive and collaborative work environment Retirement plan options Flexible working hours

Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Supports the Manager in meeting operational performance targets and monitoring the station operation budget Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented Reviews and standardizes procedures to improve efficiency within the operation Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations Investigates and resolves customer service issues as well as operation issues Participates on operational conference calls, station audits and prepares various reports Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff Maintains records such as time and attendance, personnel files and performance Will provide guidance to the team on performance issues as well as coach and counsel employees. As necessary, the Supervisor will work in the operation during peak or irregular periods Qualifications Who are we looking for? Requirements: Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical Minimum Age: 18 High school diploma or GED equivalent College coursework or college degree desirable Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license or passport; some license restrictions may prohibit a candidate from being considered for this role. Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management Proven leadership and analytical skills Ability to effectively and efficiently manage multiple and often competing priorities Demonstrated ability to communicate verbally and in writing Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs Possess the legal right to work in the United States Must be able to read, write, fluently speak and understand the English language Previous working experience in a team lead, supervisory or managerial role preferred Minimum one year customer service experience preferred Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. We can recommend jobs specifically for you! Click here to get started.

Store - RAL-MORRISVILLE, NCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward. Hiring Immediately - Full Time Sr. Coordinator, Customer Service - Mebane, NC Dayshift What We Offer * Medical, Dental and Vision benefits available immediately * 401K with company match * 80 hours of Paid Time Off and 11 Paid Holidays * Other benefits such as company paid Long-Term & Short-Term Disability, Tuition Assistance and more * Annual Reimbursement for Safety Shoes * Comprehensive training with numerous learning and development opportunities * A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work. The Opportunity * The Customer Service position has primary responsibility for establishing strong relationship with appropriate Customer contacts to assist in business maintenance and development; Work collaboratively with Production Planning, Quality and Operations to meet customer, plant and division objectives. * Receives and responds to customer inquiries. Requests can range from pricing and placing new orders, new artwork, order complaints or A/R assistance * Communicates with customers in a timely and professional manner (delivery issues, production shortages) * Acts as a liaison between Customer and Scheduling/Manufacturing to ensure that all customer requirements are met in a timely manner * Prepares quotations for customer and follows up to generate further customer interest. * Sales Support - provides administrative support to sales team * Coordinates new business reviews with Project Management and Planning * Monitors and resolves financial issues pertaining to open items, accounts receivables, pricing and billing discrepancies * Maintains appropriate corresponding files for documentation * Provides other assistance to the Customer Service Manager as requested * Works to promote teamwork at all levels of the company * Willing to work flexible hours, if necessary * Perform all duties according to established safety policy, including wearing all required PPEs to perform duties * Must be able to back up each employee in department * Performs other job duties, as assigned. What You Need To Succeed * Must have an Associate's Degree from an Accredited Two-Year College or Technical School; Bachelor's Degree preferred * Minimum of 2-3 years of experience in related field * Competent in various software applications and certifications, such as Microsoft Office (Word and Excel) * Must be able to function effectively in a fast-paced environment. * Excellent organizational skills to include follow-up and accountability. Attention to detail is critical to maintain accuracy and fulfill customer expectations. * Professional customer satisfaction skills needed to maintain positive external and internal relationships. * Excellent oral and written communication skills to include effective listening. Must be able to understand and/or explain technical procedures. * Ability to easily adapt to fluctuations in business cycles and workload. * Some travel may be required. * Ability to work independently and within a team environment. * Sound judgment in decision-making, remaining calm under pressure * Exhibits maturity during a crisis maintaining composure and completing tasks * Willing to work toward a win/win solution; promotes harmony and unity among peers Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs). + Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis. + Responsible for setting priorities and coordinating activities that align with set objectives and goals. + Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted. + Monitors issues and ensures that Service Level Agreements are met. + Identifies key issues and areas for improvement to streamline or implement new recommended procedures. + Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures. + Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination. + Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals. + Communicates and collaborates with management effectively to provide and analyze metrics and reports. **Minimum Qualifications** + Bachelor's Degree preferred or equivalent relevant experience. + 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience. **Other Job Specific Skills** + Excellent written and verbal communication skills. + Strong leadership and customer service skills. + Ability to organize and supervise staff for maximum efficiency. + Advanced problem solving and interpersonal skills. + Strong customer service approach. + Ability to build, coach and mentor effective teams. + Ability to maintain consistent progress towards set priorities. + Dedicated focus on accuracy and attention to detail. + Ability to remain calm and courteous towards customers, staff, and management in periods of stress. + Ability to develop and maintain good working relationships with all customers and co-workers. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 62,200 - 84,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Company: The mission of Well (********************* is to transform healthcare through our unique impact on our members' health and happiness. We do this through our differentiated consumer experience and world-class data and analytics engine that drive engagement and behavior change. Our product - a consumer health engagement platform - integrates concierge services, behavioral health, telemedicine, care management and wellness services to drive sustained engagement, lower costs and improve the health of members. In addition to our product, we know our team makes us unique. We're a highly diverse and engaged organization whose employees are passionate about the mission of the company and whose management is passionate about the employees. We promote an employee- and member-centric culture with generous benefits, which you can learn more about here: **************************** Position Title: Supervisor, Member Services Reporting to: Operations Manager, Member Services Location: Chapel Hill, NC Shift: The shift for this role is Monday-Friday from 12:00-9:00 p.m. EST Compensation: Supervisor, Member Services ($58,000-$66,000), depending on experience, plus bonus potential and benefits About the Team: The role of Well's Member Services team is to create frictionless experiences for our members and help them achieve their best health. Our members are at the core of everything we do. Our offices may resemble a contact center, but we are so much more than that! We are seeking to forge sustained relationships with our members by serving them with empathy, and we are looking for team members who are excited to join our efforts to pursue this goal! The primary member-facing role (contact center “agent”) is the Well Guide, who answers questions related to medical benefits, coaches our members to set and obtain their health goals, and helps them navigate the healthcare system. About the Role: We're looking for a dynamic and collaborative leader with a passion for supporting a strong, empathetic team. As a Supervisor, you'll manage a team of Well Guides, ensuring that our members have a smooth and positive interaction each and every time they reach out to us. You will be the first line of support and advocacy for our team, promoting a culture of deep empathy and problem-solving that leads to positive outcomes for our members. In this highly collaborative role, you will be a coach for your team, which requires an open mind and a desire to be highly effective. Key Responsibilities: People Management and Leadership Manage a team of up to 13 associates (Well Guides) across multiple shifts Partner with the team in responding to inbound contacts from members Participate in onboarding new hires / cross training Well Guides Take ownership in the development of your team and be accountable for their performance Actively participate in day to day support activities for your team including daily coaching and weekly one on one meetings Reinforce positive behavior and encourage and facilitate collaboration between your team and other Member Services team members Contribute to a friendly and inclusive work environment aligned with Well's core values Recognizes the value of Well Guide employees as the most important asset Operational Excellence Partner with other leaders to drive workflows and processes in order to meet our SLAs and KPIs Track, analyze and report on team performance data (SLAs, KPIs etc.) Analyzes system performance data to troubleshoot and resolve issues Manage inbound contact queues and monitor Well Guide performance to ensure daily targets are met Lead daily team huddles at the beginning of each shift, ensuring that the team has the most up-to-date, member-impacting information Enhance the member experience by working with partners across the organization to continually improve the tools, systems and communication used by the team Maintain strict confidentiality according to HIPAA guidelines and company policies and ensure that team members do the same Act in accordance with the organization's information security policies and ensure that team members do the same Preferred Qualifications 4+ years of supervisory or leadership experience in a performance-oriented, customer-centric environment Experience leading a team of 10+ direct reports Ability to analyze and use different types of data to support decision making and improve operational performance Demonstrated ability in building and developing teams Experience in data-driven performance management and employee coaching Interested in organizational systems, structures, and operations Comfortable working in a fast-paced, always-evolving environment, operating under a test-and-learn mindset while maintaining soundness of the operation Interest in health and wellness, and motivated to help members improve their health Additional Job Information Well is on a mission to redefine the healthcare experience. This is an opportunity to re-shape healthcare for America. We are developing solutions to improve the quality and affordability of healthcare. We welcome team members who are passionate about that mission. We embrace diversity and are committed to building an inclusive team. All qualified applicants will be eagerly considered for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Operations Manager- Service/Repair in Raleigh, NC. Responsible for successfully managing all service and repair operations to ensure that the department functions profitably and exceeds the annual budgetary plan. ESSENTIAL JOB FUNCTIONS: * Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline. * Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees. * Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers. * Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability. * Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs. * Monitors the three callbacks in 30 days program and take a lead in keeping cancellations under 3%. * Works with Branch Manager and service and repair Sales Managers to address customers' needs. Communicates daily with customers that have down cars. * Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements. * Maintains strong familiarity of company products by attending company training classes and reviewing factory equipment updates and supplier goods. Includes working with regional field trainers. * Administer parts program for contract service and repair to meet budget expectations and customer satisfaction. * Performs other duties as may be assigned. EDUCATION & EXPERIENCE: * Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience * Requires a valid driver's license and a satisfactory Motor Vehicles Report. * Thorough knowledge of the elevator industry and general management methods within the elevator industry * Ability to define problems, collect data, establish facts, and draw valid conclusions * Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered * Medical, dental, and vision coverage * Flexible spending accounts (FSA) * Health savings account (HSA) * Supplemental medical plans * Company-paid short- and long-term disability insurance * Company-paid basic life insurance and AD&D * Optional life and AD&D coverage * Optional spouse and dependent life insurance * Identity theft monitoring * Pet insurance * Company-paid Employee Assistance Program (EAP) * Tuition reimbursement * 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed. Additional benefits include: * 15 days of vacation per year * 11 paid holidays each calendar year (10 fixed, 1 floating) * Paid sick leave, per company policy * Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment) Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.