Customer service manager jobs in Enterprise, NV

Bloch International is the world's leading provider of technical dance footwear and apparel. As a third-generation family business, Bloch has been at the forefront of footwear innovation for 90 years. Our mission is to inspire, empower, and support our global dance community. Dance is our passion, and we do what we do for the love of dance and dancers everywhere. Role Description This is a full-time on-site role for a Store Manager / Market Manager located in Las Vegas. The Store Manager will oversee daily store operations, marketing and events in Las Vegas market, manage staff, and ensure excellent customer service. Responsibilities include maintaining store standards, handling customer inquiries, managing inventory, ensuring retail loss prevention, and driving sales. The Store Manager will also be responsible for meeting sales targets and fostering a positive and productive work environment. Qualifications Customer Satisfaction and Customer Service skills Effective Communication skills Experience in Store Management, inventory management and event execution Ability to hire, train, lead, and motivate a team Strong organizational and time management skills Experience in the retail and dance industry is a plus Bachelor's degree in Business Administration, Management, or related field

Rancher Hat Bar is a one-of-a-kind custom hat experience where guests design their own personalized, handcrafted hats. Located inside The Cosmopolitan of Las Vegas, our newest location brings our signature western flair and rowdy spirit to the heart of the Strip. We take pride in creating unforgettable experiences for every guest who walks through our doors. Rancher Hat Bar is one of the fastest-growing retail concepts in the country, with multiple new locations opening by the end of the year. We're a fun, high-energy team that feels more like family, and we're proud to carry that same sense of connection and excitement into every store we open. Our brand is nationally and internationally recognized, with a loyal following and strong social media presence. Working with us is more than just a retail job-it's being part of something special. Guests travel from around the world to visit us, and they know our team by name. When you join Rancher Hat Bar, you become part of the brand. Role Description This full-time role is for a Retail Store Manager located inside The Cosmopolitan of Las Vegas. The Store Manager will oversee all aspects of daily operations, lead and develop a high-performing team, deliver exceptional customer experiences, and drive sales performance. Responsibilities include training and mentoring staff, maintaining store standards, managing inventory, and ensuring every guest leaves with a memorable, personalized experience. Qualifications Excellent Communication and Customer Service skills Strong focus on Customer Satisfaction Team Management and Leadership abilities Proven Sales experience and skills Ability to work in a fast-paced, dynamic environment Previous retail management experience is a plus Why You'll Love It TIPS AND BONUSES! Rancher Culture Flexible Schedule Opportunities and Growth Travel Opportunities Sales Incentives Please apply using LinkedIn and if you would like to get ahold of us regarding your application, email: ************************ *Rancher Hat Bar has a strong social media presence, it is a requirement to be filmed, participate in social media posts, news, filmed by customers and more. DO NOT apply if you do not agree to this.

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions-all with a merchant-first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. ● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day. ● Merchant-first: We handle the logistics so our merchants can focus on what they do best-growing their business. ● Own it: We take ownership of our work, our mistakes, and our successes. ● People make ShipMonk: We believe in our team and invest in our people. ● Change the score: We challenge the status quo, constantly innovating and improving. ● Get sh*t done: We're a fast-paced, high-growth company that values action and results. About the Role: Lead Leaders. Scale the Future of CX. We're looking for a Senior Manager, Client Experience to lead and evolve our client experience operations across Texas, Nevada, and California. You'll oversee a team of CX Managers and their organizations, driving performance against key service metrics while building scalable systems and championing next-generation, AI-enhanced support solutions. This role bridges strategy and execution - guiding frontline performance while influencing how we deliver smarter, faster, and more proactive merchant experiences. If you're a seasoned leader with 3PL or logistics experience, a track record of operational excellence, and a passion for developing people and systems that scale, we want you leading our charge in the West. What You'll Be Rocking Every Day Lead Through Leaders Manage, mentor, and develop CX Managers overseeing multi-site teams across TX, NV, and CA. Build strong leadership rhythms around coaching, calibration, and accountability. Develop future leaders through performance reviews, succession planning, and growth frameworks. Foster a culture of trust, ownership, accountability, and results across distributed teams. Own the Metrics That Matter Drive outcomes for CSAT, First Response Time (FRT), Resolution Time, and Cost per Case. Use data to identify trends, build action plans, and execute performance improvements. Partner with RevOps and Workforce Planning to forecast demand, staffing, and productivity. Lead WBRs and MBRs that move from reporting to real operational impact. Champion the Merchant Experience Act as the senior escalation point for complex or high-value merchant concerns across the region. Partner directly with warehouse leadership and Operations to troubleshoot and prioritize merchant issues on the floor. Create tight feedback loops with cross-functional teams - Operations, Merchant Success, Billing, and Onboarding to ensure a seamless end-to-end experience. Identify root causes and drive proactive communication strategies to prevent repeat issues. Drive Innovation and Efficiency Partner with CX leadership and domain teams to enhance automation and AI capabilities within the support ecosystem. Translate frontline insights into smarter systems, knowledge base improvements, and self-service opportunities. Champion adoption of new technologies that improve speed, accuracy, and merchant satisfaction. Balance innovation with operational discipline - ensuring change drives measurable results. Build Systems That Scale Contribute to the design and rollout of CX frameworks, playbooks, and performance scorecards. Support network-wide standardization of reporting, quality assurance, and process excellence. Collaborate with peers in CX leadership to align on workforce strategy, site readiness, and training priorities. Champion Culture and Engagement Lead with empathy and accountability - ensuring teams feel supported, informed, and challenged. Recognize wins, celebrate milestones, and maintain energy through periods of high demand. Promote a “Michelin Star” mindset that blends precision, consistency, and merchant obsession. What Makes You a Great Fit ✔ You've Led Leaders - you know how to develop managers and scale performance across sites. ✔ You're Both Analytical and Empathetic - you manage through data but lead through people. ✔ You Bridge Strategy and Execution - you can move seamlessly from coaching a manager to shaping regional strategy. ✔ You're Comfortable on the Floor and in the Exec room - equally adept at resolving merchant issues in real time and presenting improvement plans to executives. ✔ You Embrace Innovation - you see technology and AI as tools to enhance and not replace the human experience. ✔ You're Ambitious and Growth-Minded - you don't shy away from challenges; you seek them. You'll grow in this role, gain cross-functional exposure, and help build the next generation of CX leadership. What You Bring to the Table 6-8 years of progressive leadership experience in Customer Experience, Operations, or Service Management At least 3+ years managing managers or multi-site teams Proven record of driving improvements in CSAT, FRT, Resolution Time, and Cost per Case Experience in 3PL, logistics, or eCommerce fulfillment environments Strong operational and analytical acumen with comfort in forecasting, headcount planning, and process optimization Familiarity with CRM, ticketing, and workforce management platforms Exceptional communication skills, with the ability to partner across Ops, Product, and RevOps Ready to Redefine the Merchant Experience? Join us and help lead the next evolution of Client Experience - developing great managers, driving operational excellence, and shaping how technology and people work together to deliver Michelin-Star service at scale. At ShipMonk, we're a leadership factory - we build leaders, not just teams. If you're hungry to grow, ready to build, and excited to lead transformation, this is where you'll do some of the best work of your career. ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Project Manager operates as liaison between the customer, the account executive and the internal Super Color Digital contacts. The PM is responsible collecting all of the necessary information to create the best project for the client. The PM is the foundation that will ensure that the customer receives precisely what they wanted. This is achieved by providing excellent customer service both internally and externally; by providing timely and accurate project specifications to the production staff; and through thorough communication throughout the organization. The PM is considered the primary contact for all project related inquiries both internally and externally. Responsibilities: Primary contact for the customers, sales, prepress and production managers. Provide accurate information regarding customer specifications when creating work orders Resolve issues that clients have with Quotations/Work Orders/Merchandise Communicate with clients regarding project specifications Update Account Executives as to the status of current Work Orders Monitor Work Orders as they go through the Production process to make sure the merchandise will arrive at the correct time and in perfect condition Ensure timely project updates to ensure customer changes are communicated, captured and billed. The Project Manager operates as liaison between the customer, the account executive and the internal Super Color Digital contacts. The PM is responsible collecting all of the necessary information to create the best project for the client. The PM is the foundation that will ensure that the customer receives precisely what they wanted. This is achieved by providing excellent customer service both internally and externally; by providing timely and accurate project specifications to the production staff; and through thorough communication throughout the organization. The PM is considered the primary contact for all project related inquiries both internally and externally. Responsibilities: Primary contact for the customers, sales, prepress and production managers. Provide accurate information regarding customer specifications when creating work orders Resolve issues that clients have with Quotations/Work Orders/Merchandise Communicate with clients regarding project specifications Update Account Executives as to the status of current Work Orders Monitor Work Orders as they go through the Production process to make sure the merchandise will arrive at the correct time and in perfect condition Ensure timely project updates to ensure customer changes are communicated, captured and billed. BA or College degree or equivalent experience - with a minimum of 3 years of print/production experience. Must understand Grand Format Printing Processes and concepts. Must be able to manage complex projects within a team environment. Excellent verbal and written communications skills to effectively interact with all levels of the organization. Must be able to make independent decisions that work best for the customer and Super Color Digital. Must have proficient computer skills including Microsoft Office Suite. Must have the ability to multi-task and work in a fast paced environment. Skills & Requirements BA or College degree or equivalent experience - with a minimum of 3 years of print/production experience. Must understand Grand Format Printing Processes and concepts. Must be able to manage complex projects within a team environment. Excellent verbal and written communications skills to effectively interact with all levels of the organization. Must be able to make independent decisions that work best for the customer and Super Color Digital. Must have proficient computer skills including Microsoft Office Suite. Must have the ability to multi-task and work in a fast paced environment.

Director of Customer Service - Richtech Robotics THE JOB: As the Director of Customer Service at Richtech Robotics, you will lead the team that shapes how customers experience our brand after the sale. From troubleshooting to training, from technical guidance to emotional reassurance, you ensure that every interaction builds confidence and long-term satisfaction. You'll oversee service operations, client education, escalation management, and post-sale support, with a strong focus on robotic product knowledge and cross-functional collaboration. THE DAY-TO-DAY: Manage the full customer support lifecycle - from onboarding assistance and technical Q&A to issue resolution and escalation. Develop internal product training so service agents can accurately explain robot functions, capabilities, and use-case scenarios to clients. Ensure the team is equipped to handle live support (calls, video demos, or remote sessions) to walk clients through the setup, usage, and troubleshooting of Richtech robotics equipment. Maintain SLAs for first response and resolution time, and ensure all client inquiries - from basic usage questions to complex technical problems - are addressed with clarity and professionalism. Work closely with the Product and Tech teams to create and update knowledge base articles, FAQs, and how-to guides based on real customer feedback. Design and enforce service workflows, ticketing systems, and escalation protocols that prioritize both speed and service quality. Monitor customer satisfaction metrics (CSAT, NPS), collect feedback, and implement improvement plans. Collaborate with Sales and Deployment teams to support clients before and after delivery, including pre-sale consultation and post-sale onboarding assistance. Lead and coach a growing team of customer success and technical support specialists. THE IDEAL CANDIDATE: You're a natural communicator with a technical edge. You enjoy solving real problems, turning confusion into clarity, and helping clients feel confident using advanced technology. Whether explaining how a robot works or calming a frustrated customer, you lead with patience, empathy, and precision. QUALIFICATIONS: 5+ years in customer service or support leadership, ideally in tech, hardware, or robotics Experience training teams to explain complex products to non-technical clients Familiarity with CRM and ticketing tools (e.g., Zendesk, HubSpot, Freshdesk) Strong communication skills, including written and verbal presentation Technical aptitude - able to quickly learn and explain product functionality Bachelor's degree in Business, Communications, or a technical field preferred

Job Description within Keller Executive Search and not with one of its clients. As the Customer Service Manager in Las Vegas, NV, United States, this senior role is accountable for shaping customer service strategy and delivering measurable outcomes across the business. The position partners closely with cross‑functional leaders, drives operational excellence, and scales processes to support growth. Key Responsibilities: Set a clear multi‑year strategy and translate it into quarterly plans with accountable metrics. Lead teams with a focus on coaching, psychological safety, and high performance. Elevate CSAT/NPS through service design, QA, and knowledge management. Build data‑driven operating rhythms, dashboards, and continuous‑improvement loops. Own budgets and vendor relationships; negotiate contracts that balance value, risk, and speed. Design compliant processes aligned to local regulations and internal policies. Partner with Sales, Marketing, and People Operations to execute company priorities. Represent the function to senior leadership; prepare crisp updates and decision memos. Requirements 7+ years in progressively senior roles within the relevant discipline; experience leading managers. Demonstrated success building scalable processes and delivering against OKRs. Strong analytical and financial acumen; fluency with data tools and business cases. Excellent stakeholder management and executive communication skills. Working knowledge of applicable local laws, standards, and industry best practices. Bachelor's degree required; advanced degree or certifications are advantageous Benefits Competitive compensation: $ 125,000-152,000 USD Opportunities for professional growth and leadership development. Company culture: Flat management structure with direct access to decision‑makers; open communication environment. Full medical coverage. Equal Employment Opportunity Statement: Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law. Commitment to Diversity: An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity. Data Protection and Privacy: Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls. Pay Equity: Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance. Health and Safety: Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards. Compliance with Law: All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

RENO, NV / $18-20/hr CUSTOMER SUPPORT - CUSTOMER SUPPORT / FULL TIME APPLY FOR THIS JOB At Uplift, we're passionate about making travel more accessible, affordable and rewarding for everyone. Through our flexible Buy Now, Pay Later solution, we're changing the way people book, buy, and experience travel. It isn't easy to build an enterprise solution that meets the tough demands of some of the world's leading brands, but we love a good challenge. We've been in high growth mode since our Series C round of funding but we still hold on to the values that have inspired our mission since the beginning; innovation, diversity, agility, and a love for travel. If our mission inspires you, let's talk! Uplift partners with top travel brands such as the vacations sites of United, American, Southwest, cruise lines such as Carnival and Norwegian, theme parks such as Universal, and many more. Learn more at *************** We are looking for a Customer Experience Professional that will be the liaison between Uplift, its travel providers, current and potential customers. The successful candidate will be able to accept ownership for effectively deciphering customer issues, complaints and inquiries. Striving to keep excellent customer satisfaction at the core of every decision and behavior. Schedule: Dayshift / Shift: varies (may include weekends) Responsibilities Preserve customer loyalty Assist customers throughout their journey with Uplift, while providing a memorable experience Communication savant; in both written and verbal methods using various channels Effortlessly navigate operating systems Work independently and in a team environment Multilingual in Spanish and/or French is a plus Benefits 10 company paid holidays and 3 weeks PTO Medical and dental insurance, vision reimbursement program Life insurance 401K plan Uplift is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Note: Uplift does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Uplift is not responsible for any fees related to unsolicited resumes. Qualifications Requirements 2-years in a customer-support position Experience in one of the following (preferred): finance/lending or ecommerce Willingness to continue learning and adapting in a field where finance, technology, and e-commerce continues to flourish Embraces change as an essential and profound key to success A natural flair for developing relationships both internally and externally Proactive and influential; someone who instinctively knows what needs to be done and delivers Motivation to elevate oneself by taking initiative, and displays resilience Ability to see problems with a holistic approach, identifying the core of the problem Love of Startup Culture Additional Information All your information will be kept confidential according to EEO guidelines.

**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! **Why you'll love this job** + This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division. + Responsible for directing and coordinating all above the wing and below the wing department activities through subodinate supervisors, customer service coordinators, and contractor management. **What you'll do** + Review and analyze reports, records and directives and confers with leaders to obtain data necessary for planning department activities such as new commitments, status of work in progress and problems encountered + Assigns and delegates responsibility for work or functional activities and disseminates policies to supervisors + Directs work of others, resolves issues and sets deadlines to ensure timely completion of work and company operational procedures + Coordinates activities of department with related activities to other departments to ensure efficiency + Monitors and analyzes costs and prepares budget + Prepares reports and records department activities for upper management + Evaluates current procedures and practices for accomplishing department objectives to develop and implement improved procedures and practices + Commnicates procedural changes to Customer Service Managers, Supervisors and employees to ensure compliance + Develops and enhances the work relationship with vendors + Ensures all internal audit requirements are followed and accountable for compliance + Oversight of all staffing requirements and schedules for all departments **All you'll need for success** **Minimum Qualifications- Education & Prior Job Experience** + Bachelor's degree or equivalent training/experience + 5 years previous management experience **Preferred Qualifications- Education & Prior Job Experience** + Airport management experience + Knowledge of AA budgeting, policies and procedures **Skills, Licenses & Certifications** + Ability to perform in a fast paced environment while maintaining professional and effective approach + Ability to multitask + Self motivated and detail oriented + Strong interpersonal skills + Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable + Applicable valid driver's license as required by local authorities, if applicable **What you'll get** Feel free to take advantage of all that American Airlines has to offer: + Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. + Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. + Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more **Feel free to be yourself at American** From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American. EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

Benefits: Bonus based on performance Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance We've been in business for over 27 years here in Las Vegas, and we have an open position for an additional office staff member! Prior experience in the home services industries is a big plus. Qualifications: Experience in the home services industries is a plus - particularly hvac and plumbing (but not a disqualification if not) Must have min 3-5 years experience. Able to pass drug test / background check. Must have valid driver's license. Work well with people. Team player. Some overtime and on call duties at times. Must have experience with Microsoft Word, Microsoft Excel, Outlook, general data entry, phone etiquette. Looking for candidate with experience in the following type job duties: Experience in home services a plus - call taking, dispatching, preparing quotes, some data entry. Answer phones in professional manner. Assist with routing and dispatching of technicians. Correspond with client and vendors via email in professional manner. Assist with inventory counts and tracking. Assist with preparing and presenting quotes to clients. Lite experience with Excel. Able to handle fast paced environment. Multi-Tasking abilities. Benefits: Ongoing training. Paid Vacations. Paid Holidays. Program for 100% paid medical, dental, vision, life insurance. Weekly pay with direct deposit option. Opportunities for bonuses and advancement. Compensation: $19.00 - $30.00 per hour OPEN POSITIONS: Journeyman Service Plumbers, HVAC Technicians & Installers, Office Administrative Positions If you're the type of individual who genuinely cares about building a career and helping others, Rebel Refrigeration, A/C, & Plumbing wants you on its team. Locally owned and operated since 1996, Rebel has established strong, valuable relationships with clients - clients who know that they can count on us for upfront pricing and the ultimate service experience. To continue meeting (and exceeding) our clients' expectations, we are committed to hiring ambitious, honest individuals who share the same interest in serving our community. Of course, because Rebel's continued success is dependent on the contributions of our team members, we are committed to providing a strong foundation on which you can build your career.

Job Description About The Role MagnaCare is seeking a hands-on, Las Vegas-based On-Site Customer Service Supervisor to manage the day-to-day operations of our high-volume call center serving members and providers. The Supervisor is responsible for directly overseeing call center representatives, ensuring team performance, customer satisfaction, and adherence to key performance indicators (KPIs). This role actively monitors call traffic, adjusts staffing as needed, and provides coaching and support to team members to maintain a high standard of service delivery. Key Responsibilities Supports and mentors the Team Leaders and SMEs as needed. Handles caller escalations and resolves as needed. Manages all assigned employees and is responsible for performance management. This includes both remote and onsite team members. Continually monitors the teams call center metrics, quality scores and productivity reports. Handle escalated customer concerns and complaints. Assist customers with problems and questions regarding claims. Assists the Customer Service Manager with performance reports, QA review sessions and re-training initiatives. Manages departmental call activity and ensures appropriate staffing levels and scheduling to meet department KPI's (Key Performance Indicators). Assists with call handling during high volume occurrences to ensure meeting KPI levels. Provides support to customer service representatives as needed. Manages special projects and allocates resources as needed. Collaborates with Network Management team, Account Managers and Sales teams to gather feedback to enhance service performance. Conducts impact analysis of any changes to service team operations to ensure internal customers are consulted and informed of pending operational changes prior to implementation. Participate in activities designed to improve customer satisfaction and business performance. Assist the training coordinator in the classroom and assist floor training of employees in their department with retraining. Attend client, participant, vendor, provider, or employer meetings when necessary to meet client needs. Bilingual preferred. May be required to lift a maximum of 25 lbs. Essential Qualifications Bachelor's degree preferred, but not required. Prior experience managing teams in a customer call center required. Prior customer service experience serving unions preferred. Prior experience in customer service in high volume call centers, preferably in healthcare, insurance, or a related field required. Experience managing call center volume through use of ACD systems. Previous experience in quality call monitoring and performance coaching, counseling, and progressive discipline. Proficiency in healthcare transactions systems, CRMs, quality call tools and monitoring systems. Ability to create staffing schedules and analyze call center volumes and trends. Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook). Strong time management skills. Knowledge of salesforce is preferred. Knowledge of managed care procedures & claims payment policies. Courteous with strong customer service orientation. Previous multi-channel experience (i.e., voice, email, and chat) a plus. At MagnaCare LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you'll become part of a diverse and welcoming culture focused on encouragement, respect, and increasing diversity, inclusion, and a sense of belonging at every level. Here, you'll be encouraged to bring your authentic self to work with all your unique abilities. For more than 30 years, MagnaCare LLC has been a trusted partner in delivering flexible, customized solutions for self-insured organizations. As a national third-party administrator (TPA), we combine proprietary technology, network expertise, and a deep understanding of labor to help our clients achieve their goals while supporting the people they serve. Our focus on labor means we work closely with funds, Taft-Hartley Trusts, and other self-insured groups to deliver tailored solutions that go beyond the basics. From health plan administration and eligibility management to contribution accounting, we provide the tools and support organizations need to succeed. With specialized offerings such as flexible network administration, direct contracting, in-house medical and care management, and workers' compensation programs, we create benefit plans that address unique needs with precision. Powered by JazzHR H6qT24RHHn

Store - VEGAS-RAINBOW BLVD, NVDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit **************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Operations Manager- Service/Repair in Las Vegas, NV. Responsible for successfully managing all service and repair operations to ensure that the department functions profitably and exceeds the annual budgetary plan. ESSENTIAL JOB FUNCTIONS: * Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline. * Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees. * Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers. * Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability. * Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs. * Monitors the three callbacks in 30 days program and take a lead in keeping cancellations under 3%. * Works with Branch Manager and service and repair Sales Managers to address customers' needs. Communicates daily with customers that have down cars. * Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements. * Maintains strong familiarity of company products by attending company training classes, & reviewing factory equipment updates and supplier goods. Includes working with regional field trainers. * Administer parts program for contract service and repair to meet budget expectations and customer satisfaction. * Performs other duties as may be assigned.

Reporting to the Assistant Manager of Resort Services, the Supervisor Resort Services is responsible for the daily operation of the Resort Services department which provides support to the property's marketing/casino marketing efforts. Specific responsibilities include the oversight of a robust call center that facilitates hotel/casino reservations and serves as the command center for the processing of player transactions such as comp status upgrades/downgrades, amenity orders, transportation requests, billbacks, etc. All duties are to be performed in accordance with departmental and company policies, practices, and procedures. The Supervisor Resort Services handles, professionally and effectively, customer inquiries and converts sales opportunities that emerge with guests and customers interactions that may contribute to hotel profitability. Core Job Responsibilities: Partners with Resort Services Leadership to create and implement department operational policies and procedures to include reservation bookings, scripting, and Player Development support. Accurately inputs and organizes hotel and casino reservation information, internet, travel agency requests and internal department communications with appropriate follow-up. Maintains accurate notes of special requests and ensures guest requests are accurately entered into the Lodging Management System. Partners with Hotel Front Desk Team to accommodate in-house guest requests/accommodation changes to ensure a high level of guest satisfaction. Assists with Hotel concierge services, guest itineraries and coordination of inter-departmental communications according to established protocols. Assesses guest requests and inquiries, offers creative suggestions and recommendations tailored to each guest's unique needs. Consistently presents information in a professional manner in both team members and business interactions. Maintains accurate logs of special requests and ensures requests are blocked in LMS. Ensures all reservations transferred to LMS are accurate. Has direct supervision of Resort Services Specialists and provides leadership direction, motivation, training, and enthusiasm for the Resort Services team to drive excellence in guest satisfaction. Partners with Resort Services Leadership for hiring, scheduling, training, performance appraisals and coaching for Resort Services Specialists. Drives the customer experience by ensuring resolution of all guest inquiries and concerns including resolution of escalated and complex inquiries, questions, and challenges from internal and external clients. Communicate and work closely with Player Development by facilitating itinerary arrangements, providing reservation confirmations, and settling folios per host instruction. Communicate and work closely with the Sales Department concerning group & leisure bookings and Revenue Management to ensure all systems are effectively managed to maximize occupancy & ADR. Collaborate with Sales on all potential group business, oversee the management of the group block, cut off dates, rooming lists, group block activity. Builds relationships with various departments and proactively collaborates. Monitor call volume, actively seek opportunities to increase revenue as well as use as a coaching tool. Handle all special reservation requests to include V.I.P. reservations, packages, and discounts. Demonstrates technical knowledge to open close and place restrictions in various booking engines and with OTA partners as applicable. Compliance to standards for rate plans, rate categories, market segment set-up, inventory classification. Performs other job-related duties as requested. Qualifications: A minimum of 3 years in a casino marketing support center servicing large properties in a supervisory or managerial role. A minimum of 2 years in Reservations, Group or Hotel Operations in a supervisory or managerial role. Proficient in but not limited to CMS, LMS, Patron Management, Microsoft office, Passkey, Amadeus. Able to work in a fast-paced, busy, and somewhat stressful environment while maintaining a proper mental attitude. Ability to review and analyze customer gaming activity to extend limited complimentaries in accordance with company guidelines. Must be a quick learner and adapt to a dynamic, fluid working environment. Must be extremely detailed oriented and have a high degree of problem-solving abilities. Must obtain a Nevada Gaming license. Excellent verbal and written communication skills to include effective skills in English in oral and written forms. Strong Presentation skills. Time Management and Organizational skills. Customer relations and interpersonal skills. Must be able to work varied shifts, including weekends and holidays. Must be able to work with others, communicate well, give directions, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives. At least 21 years of age. Technical comprehension of applications pertaining to Sales, distribution, and revenue systems. Experience developing and implementing effective plans to maximize rooms revenue. Identifies business requirements and collaborates with partners. Physical Demands: Work is performed in a casino / hotel setting. Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality. May be exposed to smoke. The noise level in the work environment is usually moderate to loud. Constant contact with executives, department leadership, team members, and guests. Prolonged sitting or standing and mobility. Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions, lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally. Eye/hand coordination. Use of standard office equipment. Ability to distinguish letters, numbers, and symbols. Must be available to work all shifts to include nights, weekends, and holidays. Equal Opportunity Employer: Palms Casino Resort provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Palms Casino Resort, its affiliates and subsidiaries, will make reasonable accommodations in compliance with applicable law. We are committed to creating a work environment where the growth and well-being of our team members is the top priority. Join our team today!

What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We're building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we're always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us? What's the position? Our Customer Service Supervisor will report to the Customer Service Managers and will be responsible for the performance and quality of service provided by a team of specialist who provide betting and account related support to our players via multiple channels including Live chat, email, social media, and voice. Reporting on adherence to goals and objectives, completing coaching, feedback, observations, and regular development meetings setting SMART objectives. You will collaborate with others to analyze, understand, and raise individual and customer wide issues while providing escalation support to your team. You will ensure your team complies with its responsible gambling and regulatory requirements and strives to deliver best-in-class service. Responsible for the delivery of the KPIs of the immediate team, including quality, productivity, and compliance parameters. Supervises the team members, identifying and addressing developmental issues, and coaching opportunities. Prepares weekly & monthly reports summarizing the assigned customer service teams performance. Delivers regular and timely coaching and feedback to the team members to enhance performance. Responsible for the enforcement of organizational policies and procedures to ensure compliance. Ensures proper and timely dissemination of all processes and business updates to the team, based on business needs. Drive performance with team by conducting team activities/contests. Real time monitoring to assist in productivity by monitoring long calls, long hold times, completion of callback requests, and aux code. Identifies opportunities to update or improve customer service procedures and makes recommendations. Resolves problems by identifying and selecting solutions and applying technical experience and precedents. Engage with Management/Training to identify areas of opportunity to develop additional training. Performs other related duties as assigned. Job requirements What are we looking for? You will have experience managing a team of customer service hosts ideally in the online sportsbook or casino environment. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Ability to coach, mentor, lead and motivate others to meet high performance standards and expectations. Excellent leadership and managerial skills that reflect the philosophy of "lead by example." Strong verbal and written communication, be a problem solver who looks for opportunities to enhance policy, process, and tools. Must manage time and priorities effectively by completing tasks in a timely manner. Demonstrated decision-making, critical thinking, problem-solving abilities. Strategy development, execution, performance management, and measurements Must be a Team Player. "Team" has various levels (team, area, site, Business Unit) and we need to be able to support and understand most of them. You will be able to support the recruitment, training and development of a team and nurture an environment where they can excel through encouragement, development, and empowerment. Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor. You have proven experience of operating in a fast paced, changing, and real time environment. Intermediate MS Office outlook, Excel, PowerPoint. Knowledge and understanding of sports betting, casino, and professional sports industry preferred but not required. Availability to work flexible hours. AA /AS degree or equivalent experience preferred. 2-4 years of leadership experience. *At Hard Rock digitals' discretion this position may be work from home and adjusted back to “in office” at any time What's in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay and benefits Retirement benefits Employee Discounts Advancement opportunities Start-up culture backed by a secure, globally recognized brand. Opportunity to drive a best-in-class customer experience for the Hard Rock Digital community Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer). All done! Your application has been successfully submitted! Other jobs

This is an in-house position. Please do not apply if you are looking for remote or hybrid work. Thank you. At Inno Supps, we're on a mission to help people unlock their full potential with cutting-edge, high-quality supplements. Our customers fuel everything we do, and we believe their experience should be just as powerful as our products. That's why we're searching for a Customer Service Supervisor who's ready to inspire, lead, and redefine what "world-class support" looks like. Position Summary We're looking for a dynamic leader who can coach a remote team, streamline operations, and deliver unforgettable customer experiences. If you thrive in fast-paced environments, know how to build high-performing teams, and are passionate about health and wellness, this role is for you. Key Responsibilities Lead with Impact: Supervise and mentor a remote team of reps-providing feedback, training, and motivation to elevate performance. Drive Operational Excellence: Ensure SLAs, quality benchmarks, and productivity goals are consistently hit. Champion the Customer: Resolve escalations with ownership and empathy, while spotting opportunities to improve processes. Collaborate Across Teams: Partner with Marketing, Fulfillment, Product, and leadership to bring customer insights to the table. Own Performance: Track KPIs, conduct virtual 1:1s, and share data-driven insights with the Director of Customer Service. Train & Develop: Build virtual training programs that sharpen product knowledge, service skills, and consistency. Leverage Tools: Maximize efficiency with platforms like Gorgias, Slack, Shopify, Recharge, and WMS systems. Stay Policy-Aligned: Ensure policies on returns, exchanges, and promotions are followed-and help refine them. Manage Chargebacks: Lead chargeback and dispute resolution, reduce rates by identifying trends, and work with finance and fulfillment teams for timely responses. Qualifications 2+ years in a customer service leadership role (e-commerce/supplements a plus). Experience leading remote teams. Proven coaching and team development skills. Strong communicator with conflict resolution expertise. Proficient in Gorgias, Zendesk, Shopify, Recharge, WMS, or similar platforms. Detail-oriented, organized, and data-driven. Passion for health, wellness, and delivering "wow" experiences. Knowledge of chargeback and dispute management best practices. Why You'll Love Working Here A mission-driven company changing lives through health and performance. A collaborative, growth-focused culture where wins are celebrated. Competitive pay, benefits, and career growth opportunities. Freedom to bring bold ideas that directly impact customer success. Quarterly team events that unite our remote and in-office teams. Free supplements in-office + 50% discount on all products. Wellness perks like occasional in-office massage sessions.

TEXT "GOMILES" to ************ to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures-especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation. Our Teammates in this role typically earn $14.00/hour, which includes a base pay of $12.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience. To learn more about us, go to ****************** All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.

Job Description Service Manager Supervisor: Community Manager Hours: Typical range of hours is based on the community needs and may require weekends and after hour emergency services. Workdays may be adjusted based on community needs. Full Time: 5 days per week, 8 hours per day (average 40 hours). Physical Demands: Medium work (exerting 50 lbs. of force occasionally), climbing, balancing, stooping, kneeling, crouching, crawling, reaching, walking, pushing, pulling, lifting, talking, hearing. Visual acuity to operate hand tools. Subject to weather. Drug Screens: Pre-employment, post injury, reasonable suspicion, and possible random screens. At New Earth Residential we believe in the power of community. Have you ever dreamed of running a Command Post and leading a team to the rescue? As our Service Supervisor, you'll oversee a network of beautiful apartment communities and manage a team of talented technicians. Your mission? Ensuring lush, perfectly maintained lawns and gardens, as well as well-functioning facilities, all while keeping residents' high-tech appliances in top shape. It's a big responsibility-are you ready to take it on? Highlighted Employee Benefits: Offering mentor program for all team members Compensation package including monthly and quarterly bonuses Health, vision, dental and life insurance 401k benefits 30% rent discount Biannual team celebrations PTO accurals starting at 15 days a year Virtual and on-site trainings monthly General Summary of Associate Responsibility: To support and assist all aspects of the community operations, while reporting to and acting under the direction of the Community Manager. Preferred Knowledge / Experience / Ability: Capable of following precise oral and written instructions. Strong leader dedicated to delivering exceptional customer service. Self-motivated, able to set priorities, manage time effectively, and achieve assigned goals independently. Problem solver skilled in handling unexpected issues and adapting to priority changes in a fast-paced environment. Collaborative team player with strong communication, organizational skills, and the ability to engage with on-site staff, residents, supervisors, corporate associates, and vendors effectively. Fluent in English; bilingual candidates are encouraged to apply. Skilled in tracking and managing inventory of materials and parts. Physically able to lift up to 50 lbs., including work with chemicals. Proficient in intermediate math, necessary for financial records, budgeting, and fiscal reporting. Available for emergency calls during nights and weekends as needed. Demonstrated proficiency in Outlook, Excel, Word, and internet tools. Attentive to community needs with a strong commitment to maintaining common areas and amenities. Requires a high school diploma or equivalent, along with a solid foundation in business practices. HVAC/R certification is encouraged. Responsibilities: Residential Standards: Provides support by performing general maintenance duties, including: Available for "on-call" duties as needed. Accountable for the independent and timely completion of service requests in occupied apartments, adhering to established company and property standards. Oversees all aspects of property maintenance, focusing on resident satisfaction and contributing to occupancy goals. Engages in preventive maintenance programs and manages the ongoing maintenance and repair of all mechanical systems to preserve the property's value. Ensures that grounds and common areas are kept clean and well-maintained at all times. Performs additional related duties and responsibilities as assigned. Adheres to all safety precautions while executing tasks. Provides courteous and friendly service to residents, ensuring a 5-star experience. Community Inspections and Quality Assurance Review: Conducts new construction walkthroughs as required. Collaborates with landscapers monthly to ensure outstanding curb appeal. Performs quarterly inspections of trash chutes, if applicable. Participates in annual walkthroughs with construction and management teams. Prepares thoroughly for HUD inspections. Financial Performance: Assists in the bidding process for new contracts. Ensures the successful completion of annual capital expense projects. Cultivates and maintains strong relationships with vendors and contractors. Implements effective strategies to reduce maintenance-related costs. I acknowledge that I can perform the essential functions listed above for the Service Supervisor position without any accommodation. Please complete the below link to be considered for the position: ******************************************************************************************* Welcome aboard! We're thrilled to introduce you to the Urban Village Program, where everyone plays a pivotal role in nurturing vibrant and sustainable communities. Who are we? Urban Village is a unique platform that allows the residents to connect, engage, and socialize. What makes us different? Residents benefit from our premier social impact program at no additional cost. Residents engage with the program through events and activities, partnerships with meaningful third-party resources, community-based leadership opportunities, and placemaking. Here's what you'll be up to: Building Community: Work closely with your Program Coordinator to spread the word by distributing and displaying our latest monthly Urban Village Newsletter throughout the community. Engage with residents, fueling excitement about upcoming events and fostering a strong sense of community participation. Enhancing Environments: Champion the use of garden boxes and beehives within your community (if applicable), promoting a greener, more sustainable environment. Roll up your sleeves and join us at our annual Impact Day, where we tackle community enhancement projects together. Channeling Resources: Forge connections with vendors and potential partners, establishing communication channels to support our community's needs. Keep your Program Coordinator in the loop by sharing relevant information and contact details for potential collaborations. Building Leaders: Educate residents about the program and inspire their involvement as resident facilitators, empowering them to take on leadership roles. Guide interested residents through the sign-up process, nurturing the next generation of community leaders. Your dedication to these responsibilities will be instrumental in driving the success and longevity of The Urban Village Program. Get ready to make a meaningful impact and join us on this exciting journey! Learn more about our program here .

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit ***************** SUMMARY This role oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality. JOB DESCRIPTION * Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. * Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. * Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards. * Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed. * Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required. * Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines. * Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual. * Assists Community Manager in developing the budget for regular repair and maintenance and capital projects. * Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. * Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance. * Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency. BASIC KNOWLEDGE & QUALIFICATIONS: * High school diploma, GED, or related experience and training. * Experience in property management maintenance, other building maintenance, or related trade. * Incumbents must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices. * Ability to apply principles of logical thinking to define and correct problems. * Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems. * Ability to read, write, and communicate effectively to represent company management in a support capacity, act as first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies. * Proficiency in internet, word processing, spreadsheet, and database management programs in order to maintain records of information and develop and provide information for manager's use. Property management system experience preferred. * Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions in order to review and complete various financial, administrative, and legal documents. SPECIALIZED SKILLS: * Incumbents must have EPA certifications Type I and II or Universal if position requires working on a sealed HVAC system to test system pressures, handle refrigerants, etc. * Incumbents must have all certifications as required by State and Local jurisdictions. * Incumbents must have valid driver's license to operate a golf cart on property. TRAVEL / PHYSICAL DEMANDS: * Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas. * Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet). * Job demands may require incumbents to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance. * Local, routine travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. * Incumbents must be able to work a flexible work schedule, which includes taking "call" during evenings, weekends, and holidays. The hourly range for this position is $21.59 - $ 30.44 Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. * Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. * Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: * Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. * Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. * For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. * 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). * 401(k) with Company Match up to 6% of pay after 6 months of service. * Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). * Employee Assistance Program. * Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. * Charitable giving program and benefits. * Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records.

The Retail Execution Manager- East, leads the deployment and execution of all trade and retail initiatives across assigned markets. This role ensures flawless implementation of promotions, merchandising, and compliance activities while maintaining consistent operational readiness. Acting as the field-based bridge between Central Operations and Field teams, the Retail Execution Manager provides hands-on leadership and coordination to ensure readiness, tracking, and successful activation across all locations. Key Responsibilities Field Execution & Leadership Drive frontline execution of all trade, promotional, and retail initiatives within assigned markets. Conduct store visits and audits to assess readiness, execution quality, and compliance with brand and operational standards. Provide real-time coaching, feedback, and solutions to improve consistency and performance. Serve as a direct connection between Field Operations and Central teams to streamline communication, reporting, and alignment. Operational Coordination Partner with Trade Planning & Deployment and Field Operations to track timelines, deliverables, and post-implementation reporting. Validate store compliance with execution standards, ensuring promotional readiness and planogram accuracy. Identify execution challenges, escalate risks, and recommend corrective actions. Analyze execution performance data to identify trends and improvement opportunities. Continuous Improvement & Support Facilitate daily or weekly calls with Field Operations and Central teams to align priorities and share insights. Support the rollout of new campaigns, resets, and brand activations. Maintain strong working relationships with internal stakeholders to ensure end-to-end visibility and accountability for execution success. Key Metrics Execution Compliance Rate (%): Accuracy of in-store activation and promotional compliance. On-Time Deployment (%): Timely completion of deliverables across markets. Audit Accuracy (%): Measurement of adherence to defined brand and operational standards. Issue Resolution Turnaround Time: Average time to address and resolve execution issues. Field Readiness Score (%): Pre-launch store readiness accuracy and verification. Job Requirements Bachelor's degree in Business, Operations, Marketing, or related field (or equivalent experience). 5+ years of experience in retail operations, merchandising, or project management. Strong understanding of retail execution, promotional rollout, and compliance processes. Proven ability to analyze and interpret operational performance data. Excellent communication, organizational, and relationship management skills. Willingness to travel frequently to support multi-site execution. Skills & Competencies Field operations and project management expertise. Strong analytical and execution validation capabilities. Excellent communication and stakeholder alignment. Attention to detail and accountability in execution tracking. Collaborative, solution-oriented, and improvement-minded. Leadership Attributes Hands-on leader with strong follow-through and accountability. Builds trust and alignment across central and field teams. Acts with agility, composure, and initiative in fast-paced environments. Demonstrates a continuous improvement mindset focused on operational excellence