Customer service manager jobs in Erie, PA - 232 jobs
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Service Manager
Texas Roadhouse 4.4
Customer service manager job in Erie, PA
At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie?
Pay:
60,000.00 - 75,000.00
Texas Roadhouse is looking for a legendary ServiceManager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today!
As a ServiceManager your responsibilities would include:
Driving sales, steps of service, and guest satisfaction
In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
Providing or directing all Front of House training
Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
Managing liquor orders and controlling liquor costs
Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
Understanding, managing, and practicing safe food handling procedures
At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.
We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:
A choice of medical plans that are best in class
Dental and Vision Insurance
Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
Adoption Assistance
Short-Term and Long-Term Disability
Life, Accident and Critical Illness Insurance
Identity Theft Protection
Employee Assistance Program
Business Travel Insurance
401(k) Retirement Plan
Flexible Spending Accounts
Tuition Reimbursements up to $5,250 per year
Monthly Profit-Sharing Program
Quarterly Restricted Stock Units Program
Many opportunities to support your community
Annual holiday bonus
We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.
$82k-123k yearly est. Auto-Apply 60d+ ago
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Industrial Client Service Leader - Industrial Water and Wastewater
CDM Smith 4.8
Customer service manager job in Erie, PA
can be based in any of our CDM Smith offices *** CDM Smith is seeking an Industrial Client Service Leader with a strong industrial water and wastewater background to help further accelerate the growth of our Industrial business unit by identifying promising new opportunities, winning exciting new projects and growing key client accounts. This individual will bring experience identifying and selling consulting, engineering, design-build and EPC (engineer, procure, construct) projects across CDM Smith's target industrial client markets and capabilities. This individual has helped clients successfully implement industrial infrastructure and facility capital projects, meet water management objectives, comply with environmental requirements, or address other related needs. As an integral member of our dynamic Industrial team, the Client Service Leader contributes by:
- Leading business development, client engagement, client servicemanagement, and strategic marketing for multiple major industrial clients in the U.S. including hi-tech facilities
- Developing and maintaining high value relationships with industrial clients
- Growing market share by partnering with senior project managers and key technical specialists as they work for clients to deliver high quality projects
- Collaborating with our award-winning technology group to stay at the forefront of leading-edge tools that improve project delivery for clients
- Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith
**Job Title:**
Industrial Client Service Leader - Industrial Water and Wastewater
**Group:**
IND
**Employment Type:**
Regular
**Minimum Qualifications:**
- Bachelor's degree.
- 12 years of related experience.
- Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.
-Equivalent additional directly related experience will be considered in lieu of a degree.
**Preferred Qualifications:**
- Consulting, Design, and EPC business development experience in industrial markets with demonstrated client relationship building in at least one of the following client sectors: oil/gas, chemicals, food/beverage, manufacturing, data centers, high tech, and power.
- Strong technical knowledge and job-related practical experience with industrial water and wastewater management, including treatment systems, wastewater reuse, and regulatory compliance.
- Bachelor's degree in engineering preferred.
- Excellent interpersonal and communication skills.
**EEO Statement:**
We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.
**Why CDM Smith?:**
Check out this video and find out why our team loves to work here! (*************************************************
**Join Us! CDM Smith - where amazing career journeys unfold.**
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.
**Job Site Location:**
United States - Nationwide
**Agency Disclaimer:**
All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.
**Amount of Travel Required:**
20%
**Assignment Category:**
Fulltime-Regular
**Visa Sponsorship Available:**
No - We will not support sponsorship, i.e. H-1B or TN Visas for this position
**Background Check and Drug Testing Information:**
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
**Pay Range Minimum:**
$119,829
**Pay Range Maximum:**
$209,726
**Additional Compensation:**
All bonuses at CDM Smith are discretionary and may or may not apply to this position.
**Work Location Options:**
Hybrid Work Options may be considered for successful candidate.
**Massachusetts Applicants:**
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$119.8k-209.7k yearly 60d+ ago
Customer Service Manager
Famous Supply 4.5
Customer service manager job in Ashtabula, OH
If you are a leader and you want to work with a purpose-driven organization that has a family culture, keep reading! Famous is looking for a Branch Manager at our Ashtabula location.
The CustomerServiceManager (CSM) is responsible for ensuring a great customer experience to our contractors. You lead a team of associates focused on sales, product placement, product promotions, inventory accuracy, branch cleanliness and team development while driving sales and completing orders. This role is a “working manager” and is expected to also perform warehousing responsibilities including picking, organizing, and staging customer pickups.
Annual salary based on experience.
Primary Job Responsibilities
Manage the daily operation of a wholesale/distribution branch and ensure orders are efficiently received, filled, and shipped
Ensure the branch meets sales targets and establishes strong relationships with customers.
Provide next level customerservice
Monitor warehouse inventory levels, the reordering of items, and transaction record keeping
Oversee the work of branch associates, ensuring they are properly trained
Order Entry for Walk-in business
Attention to detail to ensure warehouse tasks are done accurately
Required Experience and Skills
Management and/or sales experience
CustomerService Experience
Ability to lift 50 lbs.
Ability to stand on feet for majority of an 8 hour day
Ability to work in a fast-paced environment
Acceptable driving record
Preferred but not Required Experience and Skills
Distribution and/or wholesale experience
HVAC/ Plumbing/Building Products knowledge
Forklift experience
Experience working in a warehouse
Experience using RF Scanners
What Makes Us Famous!
Health, Vision, and Dental Insurance
Paid Time Off (Vacation and Holidays)
Paid Maternity and Paternity Leave
401K Employer Match
Bonus Opportunity
Strong Culture through our 40 Fundamentals
Family Atmosphere
Fitness Reimbursement Program
Associate Referral Bonus Program
Learning and Development Opportunities
Leadership Development Program
Career Growth Opportunities
Famous Supply is a wholesale distributor committed to serving contractors, builders and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.
Since 1933, Famous has been a family-owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our 40 Fundamentals for Living the Famous Way (***************************************************
To learn more about what makes us Famous, visit Famous-Supply.com!
We continually strive to create a diverse work culture and seek applicants from all backgrounds to ensure we hire the best, most creative talent on our team. Famous Supply provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, genetic information, military service, or veteran status, or other legally protected characteristic under federal, state and local law, and prohibits discrimination and harassment of any type. Applicants must be lawfully authorized to work in the United States.
$48k-85k yearly est. Auto-Apply 27d ago
Lead Customer Service Representative
Circle K Stores 4.3
Customer service manager job in Erie, PA
Job Type
Full time
Lead CustomerService Representative
We want you to join our team as a CustomerService Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
As a Lead CustomerService Representative, you will enjoy:
Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
Flexible Schedules
Weekly Pay
Large, Stable Employer
Fast Career Opportunities
Work With Fun, Motivated People
Task Variety
Paid Comprehensive Training
401K With a Competitive Company Match
Flexible Spending/Health Savings Accounts
Tuition Reimbursement
Your key responsibilities:
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance.
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
You are good at:
Selling products to customers
Providing excellent customer care
Communication and friendly conversation
Performing at a quick pace while having fun
Working as part of a team to accomplish daily goals
Coming up with great ideas to solve problems
Thinking quickly and offering suggestions
Leading a team of employees
Entry level employee supervision
Great if you have:
Retail and customerservice experience
Entry level management experience
Sales associate or cashiering experience
High School Diploma or equivalent
Motivation to advance in your career!
Willingness to learn and have fun!
Physical Requirements:
Ability to stand and/or walk for up to 8 hours
Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
Occasionally lift and/or carry up to 60 pounds from ground to waist level
Push/pull with arms up to a force of 20 pounds
Bend at the waist with some twisting up to one hour a shift
Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
Hiring Range: $14.00 to $14.00
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
In English
In Spanish
$14-14 hourly Auto-Apply 10d ago
Client Manager
Hub International 4.8
Customer service manager job in Erie, PA
Discover a Career That Empowers You - Join HUB International!
At HUB International, we're more than just an insurance brokerage firm - we're a thriving community of entrepreneurs driven by purpose and passion. Every day, we help individuals, families, and businesses protect what matters most by providing a broad array of insurance, retirement, and wealth management products and services. But we don't stop there - we also invest deeply in our people.
Here, your career is in your hands. You'll be empowered to learn, grow, and truly make an impact. Whether you're supporting a local business or helping a national client navigate complex risk, you'll be backed by the strength of a global firm and the heart of a regional team.
As one of the world's largest insurance brokers - and a proud
Stevie Award-winning workplace
- HUB offers a unique blend of big-company resources and entrepreneurial spirit. With over 20,000 professionals across 570+ offices in North America, we bring together industry-leading technology, a strong culture of collaboration, and centers of excellence that fuel innovation.
Explore your future with HUB International. Let's grow together. If you're ready to be part of a company where your voice matters, your work has purpose, and your potential has no limits - HUB is the place for you.
We currently have an opportunity for a Client Manager to join our Employee Benefits team.
The Client Manager (CM) will support the Benefits Consultant (BC) as the day-to-day contact in providing strategic brokerage and consulting services to assigned health and welfare benefit plan (EB) clients, having the primary responsibility of making BC more efficient. The CM is viewed as a team player who helps the BC with meeting planning, benchmarking, marketing, timely release of reporting to clients, annual notices, contract reviews, and maintaining internal systems/checklists. Travel to meet and present to clients is required.
The CM will interface with BC and Subject Matter Experts (SMEs) directly for assigned clients, involving leveraging individuals appropriately in service-related activities to support client needs. In general, the CM will support BC with executing strategies, preparing materials/reports, keeping internal systems up to date, and acting as the day-to-day contact for clients. BCs will lead service teams to provide overall strategy to clients within an assigned book of business. SMEs will support the BC and CM with coordinating/presenting materials related to specific topics.
In this role, you will:
Respond promptly and professionally to the service needs of clients and BCs (internal customers).
Assist BC in adding lines of coverage to existing accounts.
Market coverage via RFP process, organize responses, and produce spreadsheets and other related items while verifying their accuracy.
Work with clients to deliver employee communications and open enrollment materials.
Prepare renewals, contact clients for updated information, create renewal proposals and handle other renewal activities in coordination with the BC.
Assist BC in client renewal changes such as new carrier implementation, adding new products, etc.
Prepare meeting summaries and follow-up items, making sure all follow-up items are addressed.
Possess a detailed knowledge of the client's business and industry.
Establish and maintain strong and productive professional relationships with cognizant insurance carriers and key vendor partners, including a detailed familiarity with carrier and key vendor partner products and services in support of assigned clients.
Broad knowledge of insurance products and usages and ability to work independently.
Maintain required internal client filings.
Ensure that all client service needs are promptly and professionally delivered.
Possess a mastery of the various HUB resources and tools that are available via “HUB Today.”
Have knowledge about and comply with HUB systems, procedures and state/federal insurance regulations.
Maintain applicable licensing by participating in continuing education.
Possess a strong ability to effectively communicate, orally and in writing, which will include the ability to design and deliver effective group presentations using various media to the client.
This job description is intended to describe the level of work required by the person performing the work. The principal duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise.
What you offer us:
Bachelor's degree
At least 2 years of EB brokerage experience servicing clients with 100 or more employees
State Life, Accident, and Health license
Exceptional written and verbal communication skills
Proficiency with Microsoft Office Suite
High energy, detail-oriented self-starter
Significant skill in handling competing demands and projects
Excellent organizational skills and ability to prioritize and delegate responsibility
Strong and efficient time management skills
What we offer you:
A rewarding job that helps local businesses in the community
Medical/dental/vision/life insurance, 401k matching program, Health Savings Account funding, and voluntary insurance options
Generous time-off policies
A work/life balance because that's important for all of us
Learn from the expertise of your coworkers
Growth- HUB is growing, and so can your career
Be part of a motivated team
Additional benefits based on qualifications of applicant
We are the perfect fit if you:
are seeking a progressive work environment at a rapidly growing organization
have a desire to help others protect their future
have an entrepreneurial spirit and are challenged by the opportunity to grow the business
are focused on learning and development to enhance your industry knowledge and expertise
are a self-starter willing to invest time and energy to learn the technical aspects of our business
believe in integrity and building success by developing relationships with others
Department Account Management & ServiceRequired Experience: 2-5 years of relevant experience Required Travel: NegligibleRequired Education: Bachelor's degree (4-year degree)
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team **********************************. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
$68k-95k yearly est. Auto-Apply 42d ago
Food Services Leader
Pilot Flying J 4.0
Customer service manager job in Erie, PA
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
Shift Leaders are responsible for supervising employees and general operations of the restaurant. The ideal candidate for this position would possess excellent customerservice skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customerservice.
Pay Rates Starting between: $14.16 - $20.58 / hour
Qualifications
* Previous experience or working knowledge of restaurant operations
* Incredible customerservice skills & the ability to help maintain a customer focused culture
* Must be proficient with a calculator, computer, and other equipment
* Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
* Must be able to work a flexible schedule of nights, days, weekends, and holidays
* Background check is required
Additional Information
* Fuel Discount
* Nation-wide Medical Plan/Dental/Vision
* 401(k)
* Flexible Spending Accounts
* Adoption Assistance
* Tuition Reimbursement
* Flexible Schedule
* Weekly Pay
$14.2-20.6 hourly 54d ago
Food Services Leader
Pilot Company 4.0
Customer service manager job in Erie, PA
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
Shift Leaders are responsible for supervising employees and general operations of the restaurant. The ideal candidate for this position would possess excellent customerservice skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customerservice.
Pay Rates Starting between: $14.16 - $20.58 / hour
Qualifications
Previous experience or working knowledge of restaurant operations
Incredible customerservice skills & the ability to help maintain a customer focused culture
Must be proficient with a calculator, computer, and other equipment
Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
Must be able to work a flexible schedule of nights, days, weekends, and holidays
Background check is required
Additional Information
Fuel Discount
Nation-wide Medical Plan/Dental/Vision
401(k)
Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Flexible Schedule
Weekly Pay
$14.2-20.6 hourly 10h ago
Restaurant Service Manager - Full Service - Erie, PA
HHB Restaurant Recruiting
Customer service manager job in Erie, PA
Job Description
Are you a hardworking, service-minded leader with a real passion for the hospitality industry?
Are you looking to take a step towards building your restaurant manager career, instead of just working a job?
We need extraordinary leaders like you to apply for this full-service restaurant management position in Erie, PA
As a Restaurant ServiceManager, your experience and leadership skills will head up some of the nation's leading restaurant venues and staff, while building a strong team of your own and continuing to advance your restaurant career. From daily operations to marketing and sales, we have opportunities for career growth waiting for you.
You will own the responsibilities for the restaurant staff in daily tasks, training, and developing them into assets of your team.
Use creativity and communication to build a loyal customer base, and increase sales.
You will also be responsible for typical restaurant manager duties including creating a safe working environment for your employees and customers.
Outstanding Benefits
Health Benefits
Industry Standard Work Week
Attainable Bonus Program
$55K - $65K Salary
Equal Opportunity Employer
Key Responsibilities:
Practice safety as priority #1 for your restaurant team and customers
Maintain a high ratio of return customers through great service
Oversee guest services and resolve issues
Coach and develop restaurant employees to build a cohesive team
Promote, demonstrate, and lead a memorable customer restaurant experience
You will:
Have a minimum of 2 years in Restaurant Management
Show success in previous positions
Be physically fit and able to regularly walk, climb, crouch, and move up to 50 pounds at a time
Be able to thrive in a quick-paced environment
Demonstrate outstanding leadership, communication, and training
Have a stable work history
Does this sound like you? We'd love to hear from you! Apply today!
$56k-92k yearly est. 20d ago
Full-Time Food Service Lead
Erie Food Co-Op
Customer service manager job in Erie, PA
The Food Service Shift Lead is responsible for providing support to department staff and quality and efficient customerservice to customers. To assist the Food ServiceManager (or Assistant Manager when applicable) with the coordination of department operations to help meet department goals.
Skills and Abilities
Lead and motivate staff.
Strong communication and listening skills, both face-to-face and over the phone.
Strong organizational and decision-making skills and acute attention to detail.
Ability to handle multiple demands and difficult situations with tact and diplomacy.
Willingness and ability to learn and grow to meet the changing requirements of the job.
Work with little or no supervision.
Working knowledge of POS system.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Department Operations & Maintenance
Be the Person in Charge for café staff when scheduled.
Performs and oversees opening and closing duties, per established departmental and company procedures.
Places timely supply requests with the Food ServiceManager/Assistant Manager, to ensure proper amounts of ingredients and supplies are on hand.
Reads staff and department messages daily and responds as necessary.
Provides effective communication for all operational issues.
Ensures Food Safety standards are being enforced, including food storage and prep areas are maintained in sanitary, orderly condition meeting Health Department Standards.
Uses proper documentation for all areas of the department, including temperature and cooling/holding logs, production guides, transfers, spoilage, recipes, and special orders.
Ensures proper storage, maintenance, and safe usage of equipment.
Maintains organized back stock.
Participates in quarterly inventory counts.
Monitors and coaches food service employees on consistency of food preparation, portion sizes and overall food presentation according to Co-op and department standards or recipes.
Financial Performance
Assists with attaining the established goals for the food service department and organization.
Communicates customer feedback to the Food ServiceManager/Assistant Manager in a timely manner in an effort to make decisions about menu offerings, staffing needs, and production amounts.
Personnel Management
Assists in ensuring adequate coverage of the department when there are employee call offs, slow days, etc., documenting and notifying the Food ServiceManager/Assistant Manager per established procedures.
Oversees department staff in their daily duties.
Monitors department staff's breaks during their shifts.
Assists with training department staff.
Assists with performance reviews by providing the Food ServiceManager/Assistant Manager with employee performance feedback.
Advises the Food ServiceManager/Assistant Manager of personnel issues related to staff.
CustomerService
Provides prompt, friendly, and courteous customerservice, to customers and employees alike, in person and over the phone.
Problem solves customers' concerns respectfully and appropriately.
Reports customer suggestions, comments, and complaints to the Food ServiceManager/Assistant Manager.
Assists customers with orders, in person and over the phone.
Offers tastes, samples, and suggestions for purchase as well as educating customers about products.
Merchandising
Maintains attractive, well-stocked and rotated displays, using FIFO and other established procedures.
Ensures that products are properly packed and labeled with correct ingredients, allergens, dates, and prices.
Ensures that the department is well-faced, neat, and clean.
Follows the guidelines and instructions for Marketing (signage and labeling) as directed by Food ServiceManager/Assistant Manager.
Other Duties
The job duties, elements, responsibilities, skills, functions experience, educational factors, requirements, and conditions listed in this are representative only and not exhaustive of the tasks that any employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.
Requirements
Requirements
Flexibility with scheduling, due to store hours.
Ability to work well with others in a cooperative environment where teamwork and constant communication are essential.
Commitment to superior customerservice and providing the highest quality experience possible.
Willingness/ability to work in any of the department's operations.
Maintain positive company morale.
Maintains discretion in dealing with confidential information (store, vendors, customers, staff, etc.)
Education and Experience
H.S. diploma/GED. Some college a plus.
Minimum two (2) years of experience in a retail or food service/restaurant setting.
Minimum two (2) years of experience as a team leader or supervisor required; in a food service/restaurant setting preferred.
Combination of education, training and/or experience will be considered.
Knowledge of special dietary needs and allergens preferred.
Customerservice experience in a public-serving position preferred.
Knowledge of Microsoft Office (Word, Excel, etc.) and Internet applications preferred.
Basic knowledge of natural foods and cooperatives preferred.
Salary Description Starting at $16.50/hour
$16.5 hourly 51d ago
Plant Manager
Talnt
Customer service manager job in Westfield, NY
Job Description
About this Role:
As a Plant Manager, you will be the driving force behind the seamless operation of a dynamic manufacturing facility. This leadership role encompasses managing all aspects of production, quality, safety, and compliance. The ideal candidate will possess a strong background in food manufacturing and be adept at navigating industry regulations, ensuring both production efficiency and a commitment to food safety. Your leadership will be critical in fostering a collaborative and efficient work environment, while also identifying areas for improvement in line with corporate objectives.
Responsibilities:
Lead and manage plant operations, including production, warehouse, maintenance, quality control, and shipping/receiving.
Coordinate all plant activities to meet manufacturing goals in a timely and cost-efficient manner.
Identify and implement cost-saving initiatives aligned with company objectives, including labor, shrink, and overtime management.
Oversee the integration of new equipment, processes, and products to ensure smooth operation while maintaining company standards.
Provide leadership and training to team members to support company goals, including the development and enforcement of SOPs.
Schedule production and manage shipping preparation to ensure operational efficiency.
Ensure compliance with HACCP, SQF plans, GMPs, and regulatory standards at federal, state, and local levels.
Collaborate with Distribution, Sales, and CustomerService teams to ensure a high level of customer satisfaction.
Manage recruitment, team development, and weekly employee scheduling.
Oversee inventory management for both raw materials and finished goods.
Perform additional tasks as required to ensure the smooth running of plant operations.
Qualifications:
Extensive knowledge of food industry regulations, USDA standards, and food safety protocols, including HACCP and SQF.
Strong problem-solving abilities with a focus on production planning and anticipating operational challenges.
Proven hands-on management experience, capable of balancing multiple tasks and priorities.
Excellent written and verbal communication skills, with the ability to lead and train teams effectively.
Ability to work closely with cross-functional teams, including Distribution, Sales, and CustomerService.
Preferred Qualifications:
5+ years of experience in manufacturing management, ideally in a process-driven or related industry.
Experience in food manufacturing is strongly preferred.
SQF Practitioner certification or relevant food safety expertise.
$96k-133k yearly est. 11d ago
Service Leader
Chipotle Mexican Grill 4.4
Customer service manager job in Erie, PA
CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
THE OPPORTUNITY
The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customerservice. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.
WHAT YOU'LL DO
* In addition to following Chipotle's policies and procedures, principal responsibilities include, but are not limited to:
* Making sure great tasting, high quality food is served
* Helping to resolve food quality issues
* Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
* Helping to resolve customer incidents and working to ensure positive customer experiences
* Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
* Developing and cross training all front of house Crew
* Assisting with Crew performance reviews
* Developing future Service Leaders
* Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork
* Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
* Ensuring the proper quantity of supplies are available as needed
WHAT YOU'LL BRING TO THE TABLE
* Be able to understand and articulate Chipotle's Food With Integrity philosophy
* Have knowledge and experience of cash handling policies and procedures
* Have knowledge of Food Safety and health department matters
* Have familiarity with office paperwork
* Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
* Have a high school diploma
* Have restaurant experience
WHAT'S IN IT FOR YOU
* Tuition assistance (100% coverage for select degrees or up to $5,250/year)
* Free food (yes, really FREE)
* Medical, dental, and vision insurance
* Digital Tips
* Paid time off
* Holiday closures
* Competitive compensation
* Opportunities for advancement (80% of managers started as Crew)
WHO WE ARE
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit *****************
Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.
Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.comif you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.
Job Restaurant Management Job Posting 01/11/2026 Job Number JR-2024-00008311 RefreshID JR-2024-00008311_20251222 StoreID 01504
$33k-52k yearly est. 8d ago
Customer Experience Banker Non NMLS
Huntington 4.4
Customer service manager job in Erie, PA
Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customerservice.
Duties & Responsibilities:
Providing excellent customerservice and effectively resolving customer issues.
Being proficient in understanding and educating customers on consumer deposit products.
Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
Adhering to all operational, security, risk and regulatory policies and procedures.
Demonstrating acumen in sales, customerservice, relationship management, banking, communication and presentation.
Other duties as assigned.
Basic Qualifications:
High School Diploma or GED and minimum of 1 year customerservice or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
Preferred Qualifications:
1 year or more in customerservice in banking, financial services or goal driven retail sales.
Cash handling skills.
Comfort with technology such as mobile services and online banking services.
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
No
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
$38k-57k yearly est. Auto-Apply 46d ago
Service Manager - Meadville
Flynn's Tire Group 3.1
Customer service manager job in Meadville, PA
Whether you are just starting your management career or are an experienced ServiceManager, we are the RIGHT PLACE FOR YOU!
We are a TOP PAYING company with a competitive base salary plus a GENEROUS commission and incentive program to boost earning potential even further! (Note: the above salary range includes monthly incentives)
We offer a COMPREHENSIVE retirement savings plan, medical, dental and other VALUABLE insurance plans.
Earn up to 20 PAID TIME OFF days per year.
NEVER work on a Sunday or major holiday.
Become part of a high-performance team where you are VALUED and RESPECTED.
What You Will Do:
Our ServiceManager deliver exceptional customerservice while assisting the store manager with facility operations.
Supervise Service Department Personnel
Review Vehicle Inspections
Create Service Estimates
Present Service Estimate - Informs Customer
Secure Parts Required for Repairs
Assist Customers as Needed
Achieve Sales Objectives
Manage Parts Inventory
Drive Company and Store Processes
Ensure Work Quality and Integrity
Follow / Support Established Phone Processes
Support Manager in All Operations
Benefits:
Medical, Dental, and Vision Insurance
Life Insurance
AD&D Insurance
401k
Paid Time Off (earn up to 20 days/year)
Supplemental insurance plan options
Job Requirements:
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customerservice
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Knowledge of consumer tire products and services
Understanding of mechanical service needs and guidelines for state inspections, etc.
Valid driver's license, acceptable MVR and pre-employment testing
$62k-99k yearly est. Auto-Apply 42d ago
General Services Supervisor
Ineos Pigments
Customer service manager job in Ashtabula, OH
At INEOS Pigments, we value the contribution of our people in making us one of the largest producers of titanium dioxide in North America. Providing numerous products and services to industries around the globe, from coatings to plastics to paper and other end-uses, we invest in employee development and offer a wide range of career opportunities, offering everyone the chance to broaden their experience and build a professionally rewarding career.
The primary purpose of the Site Services Supervisor is to manage the Site Service Department and provide direction and supervision to the Site Services Coordinator and to ensure that all site services responsibilities are being performed in a safe and efficient manner while adhering to all INEOS Pigments policies and procedures. This includes oversight of contractor safety, job preparation, execution and costs. This is a salaried exempt, day shift position. It is classified as a Safety Critical role.
This position is designated as a Safety Critical Role.
Key job responsibilities include:
Be a leader demonstrating the INEOS Pigments Behavioral and Process Safety Principles and Life Saving Rules
Attend monthly contractor safety meetings
Attend scheduled employee safety meetings and attend safety computer-based training
Perform four (4) Life Safety Audits per year
Complete Action Items on time
Complete computer-based training on time
Perform specific Contractor Safety Audits with SHE and Purchasing departments
Originate GWP's, which will then go to the Area operations Supervisor for completion.
Manage Site Services Budgets ************33, ************33
Provide monthly Site Service Outlook
Create blanket purchase order requisitions to the full year value
Create Site Services yearly budgets
Manage Site Services Projects under budget and on time
Closely monitor costs and spending
Ensure all contractors are performing risk assessments
Manage Site Services (MS2) backlog to a minimum
Turn Notifications into Work Orders daily
Plan and execute the workload daily
Originate GWP's, which will then go to the Area operations Supervisor for completion.
Write Requests for Quotes on Site Service Projects and misc.
Develop a buildings inspection program to include a buildings maintenance budget and plan.
All other projects as assigned
Overhead Hoists - Monthly Inspections & Management
Scaffolding, Insulation
HVAC Repairs and PM's - Heating, Air Conditioning
Plumbing Repairs - Showers, Faucets, Toilets, Sinks and Sewer pipe cleaning
Building Repairs - Roof leaks, Gutters, Down Spouts and Siding
Road and Parking Lot Repairs - Asphalt, Concrete, Sealing and Stripping
Railroad Inspections and Repairs
Excavations - Piping, Catch Basins, Drainage Issues, Fire Hydrant Repairs
Concrete Work - Containment's, Trenches, Acid Proofing
Contracted Office Remodeling
Fire Protection - Inspection and Repairs
Contract Janitorial Complex Wide
Landscape Services - Mowing, Weed Control, Flowers, misc.
Security Fence Installation and Repair - Guard Rails, Bumper Posts, Gates
Snow Plowing - Salting, Relocation
Complex Signage - Installation and Repair
Back Flow Prevention Devices - Inspection and Repairs
Concrete Block Repair
Painting and Blasting Structural Steel and Piping
Scrap Metal Roll Offs - Schedule Pickups and Tracking Payments
Waste Roll Offs - Schedule Pickups and GR's
Trash Compactors - ASH 1 & ASH 2 Repairs and GR's
INEOS Landfill Waste - Monthly GR's
Lamp tracker Recycle - Bulbs, Batteries disposal and GR's
Road Sweeping Complex
Pest Control Complex
Safety Rugs and Mops - GR's
Air Cleaning Systems - ASH 2 Only GR's
Distillata Drinking Water - GR's
Coffee Services - GR's
Propane - Organize and GR's
Gas and Diesel - Organize and GR's
About You
You should possess:
A minimum of a high school diploma or equivalent is required
Possess a minimum of ten (10) years of related experience in a manufacturing environment
Supervisory and coordination skills
Knowledge or various equipment and machinery
Functionality with various computer programs, specifically Microsoft Office Suite and SAP
Competencies
Acting with integrity, building relationships, communicating openly and honestly, committing to safety and respect for the environment, team orientation, initiative, high personal standards
Schedule/Hours
This is a salaried exempt day shift position.
Our Ashtabula, Ohio Complex, consisting of two plants just south of Lake Erie, is a state of the art manufacturing complex with leading technology and more than 45 years of manufacturing excellence.
INEOS Pigments offers a competitive salary with an annual bonus and a comprehensive benefits package, including paid time off, medical, dental, vision, short-term disability, long-term disability with the buy-up option, basic life & AD&D insurance with a buy-up option for self and dependents, 401(k) with company match.
EOE M/F/Vet/Disabled
Know Your Rights: Workplace discrimination is illegal (eeoc.gov)
$40k-67k yearly est. 7d ago
Plant Manager
Sheridan HR
Customer service manager job in Jamestown, NY
Job Description
Jamestown Macadam, Inc. (JMI) is looking for a Plant Manager for their Jamestown, NY location. This individual will report to the General Manager of the plant and supervise a team of Plant Workers.
Responsibilities:
Overall Shop Supervision - Assure overall quality of shop fabrication. Field check projects when needed. Assure
competent operation of welding related equipment including but not limited to CNC
beam line, Plasma machine, Lay-Out table, CNC angle line, Ironworker machine,
hydraulic punches, plate shear, plate rolls, torches, marvel saws, paint sprayer, and fork
trucks. Assure work areas are clean and orderly
Employee Supervision - Supervise completion of work. Responsible for hiring and firing of shop employees.
Conduct regular performance reviews on employees. Manage company personnel
policies such as vacation requests, work hours, etc.
Project Management / CNC Detailing - Responsible for oversight of multiple projects through the manufacturing process including purchasing, tracking inventory, scheduling, shipping and liaison between
project managers, welders and customers. Provide structural steel drafting as needed.
Assures all shop drawings are quality checked. Layout steel when required.
Facility / Equipment / Vehicle Maintenance - Assure that overall facility/grounds are maintained and clean. Coordinate organization of buildings and grounds. i.e. lawn mow, yard lighting, snow plow, heat and ventilation
system, etc. Assure that everything has a place and everything is in it. Perform
preventative maintenance on shop equipment. Maintain a schedule of preventative
maintenance and inspection dates. Manage routine maintenance on all rolling stock
including schedule of registrations and inspection dates.
Material Management - Manage stock inventory in shop. Make material list for ordering. Make stock list for
cost accounting. Assure accuracy of shipping and receiving. Monitor supply use.
Operational Efficiency/Quality - Work to continuously improve the flow and process of the fabrication shop including utilization of material, job set-up, monitor job bid hours, etc. Assure internal system
controls for quality through manufacturing process from drawings to fabrication, to
shipping, and on to final installation.
Safety / Environmental - Assure employees are compliant with company safety policy. Regularly review
environment and update safety policy as needed including review of equipment and work
routines. Supervise regular safety meetings. Continuously update SDS manual.
Qualifications:
High school diploma or GED required
Prior supervisory experience required
Prior plant management experience
Project management experience is preferred
Must have experience with MS Office products
Salary: $70K - $130K depending on experience + additional benefits
$70k-130k yearly 28d ago
Plant Manager
Parker-Hannifin, Corporation 4.3
Customer service manager job in Union City, PA
Accountable for Plant operations to achieve results identified by the Corporation's Win Strategy. Leads a team of empowered employees to continuously achieve and exceed customer expectations. Broad responsibility and leadership for overall Plant operations. Implements the Parker Lean system and Win Strategy to ensure a safe work environment, maximize profitable growth, drive quality improvements, provide premier customerservice, develop a technically qualified work force, reduce operating costs, inventories and lead times through continuous improvements. Oversee day-to-day activities to meet daily, monthly, quarterly and yearly expectations.
Scope/ Supervision and Interaction:
_X_ Has Direct Reports ____ Does Not Have Direct Reports
Provides leadership for Plant operation employees. Coordinates all manufacturing functions within the Plant environment. Plant may be a union or a non bargaining unit/facility.
Responsible for all aspects of managing the Plant Operations to include: developing associates, ensure that team consensus is used to thoroughly evaluate decisions, ensure that decisions are rapidly implemented, budget planning, employment decisions related to associates and performance assessment of all direct reports, team leaders and associates.
Essential Functions:
Profitably grow the Plant and achieve goals measured weekly, monthly, quarterly and annually. Works with internal and external customers to promote and leverage Company technologies, systems, products, services and processes.
Establishes and maintains premier customerservice at all times.
Leads strategy deployment for the Plant initiatives and growth. Leads Manufacturing functions to ensure operational efficiency and economy.
Previous experience in Team collaboration with the following Departments: Human Resources, Lean, Quality, Engineering, Information Technology Production Control and Planning.
Accountable for driving Lean initiatives throughout the Plant to ensure they are fully embraced and implemented.
Ensures the Plant has proper inventory, production control scheduling, shipping/receiving logistics and quality procedures in place.
Develops a budget plan and manages Plant within budget constraints.
Instills and maintains a positive can-do team atmosphere within the Plant; holding regular team meetings and assigning team members' tasks and coordinate support services needed outside the team. Utilizes PDCA in conjunction with the Tracking Centers and Team Improvement Boards to ensure results.
Maintains familiarity with competitive environment.
Provides leadership by promoting team concepts, coaching, counseling, retaining, mentoring, training, talent management, and individual development. Drives a culture of accountability and results through strategy deployment and effective performance management.
Qualifications:
Bachelor's Degree in a Mechanical Engineering, Manufacturing Engineering or equivalent technical discipline is required. An advanced degree is a plus.
Minimum of five years' experience in a Manufacturing environment.
Demonstrated ability to organize and manage multiple priorities using effective problem solving / resolution skills and a team focus.
Excellent interpersonal and communication skills. Ability to effectively and persuasively present information to Management, customers, and employees.
Practical experience in implementing lean technologies and practices.
Excellent problem solving skills. Six Sigma preferred.
Additional Comments:
The essential functions have been provided as example of the type of work performed by employees assigned to this job classification. The company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.
Equal Employment Opportunity
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission
$109k-133k yearly est. 6d ago
General Services Supervisor
Ineos 3.7
Customer service manager job in Ashtabula, OH
At INEOS Pigments, we value the contribution of our people in making us one of the largest producers of titanium dioxide in North America. Providing numerous products and services to industries around the globe, from coatings to plastics to paper and other end-uses, we invest in employee development and offer a wide range of career opportunities, offering everyone the chance to broaden their experience and build a professionally rewarding career.
The primary purpose of the Site Services Supervisor is to manage the Site Service Department and provide direction and supervision to the Site Services Coordinator and to ensure that all site services responsibilities are being performed in a safe and efficient manner while adhering to all INEOS Pigments policies and procedures. This includes oversight of contractor safety, job preparation, execution and costs. This is a salaried exempt, day shift position. It is classified as a Safety Critical role.
This position is designated as a Safety Critical Role.
Key job responsibilities include:
* Be a leader demonstrating the INEOS Pigments Behavioral and Process Safety Principles and Life Saving Rules
* Attend monthly contractor safety meetings
* Attend scheduled employee safety meetings and attend safety computer-based training
* Perform four (4) Life Safety Audits per year
* Complete Action Items on time
* Complete computer-based training on time
* Perform specific Contractor Safety Audits with SHE and Purchasing departments
* Originate GWP's, which will then go to the Area operations Supervisor for completion.
* Manage Site Services Budgets ************33, ************33
* Provide monthly Site Service Outlook
* Create blanket purchase order requisitions to the full year value
* Create Site Services yearly budgets
* Manage Site Services Projects under budget and on time
* Closely monitor costs and spending
* Ensure all contractors are performing risk assessments
* Manage Site Services (MS2) backlog to a minimum
* Turn Notifications into Work Orders daily
* Plan and execute the workload daily
* Originate GWP's, which will then go to the Area operations Supervisor for completion.
* Write Requests for Quotes on Site Service Projects and misc.
* Develop a buildings inspection program to include a buildings maintenance budget and plan.
* All other projects as assigned
* Overhead Hoists - Monthly Inspections & Management
* Scaffolding, Insulation
* HVAC Repairs and PM's - Heating, Air Conditioning
* Plumbing Repairs - Showers, Faucets, Toilets, Sinks and Sewer pipe cleaning
* Building Repairs - Roof leaks, Gutters, Down Spouts and Siding
* Road and Parking Lot Repairs - Asphalt, Concrete, Sealing and Stripping
* Railroad Inspections and Repairs
* Excavations - Piping, Catch Basins, Drainage Issues, Fire Hydrant Repairs
* Concrete Work - Containment's, Trenches, Acid Proofing
* Contracted Office Remodeling
* Fire Protection - Inspection and Repairs
* Contract Janitorial Complex Wide
* Landscape Services - Mowing, Weed Control, Flowers, misc.
* Security Fence Installation and Repair - Guard Rails, Bumper Posts, Gates
* Snow Plowing - Salting, Relocation
* Complex Signage - Installation and Repair
* Back Flow Prevention Devices - Inspection and Repairs
* Concrete Block Repair
* Painting and Blasting Structural Steel and Piping
* Scrap Metal Roll Offs - Schedule Pickups and Tracking Payments
* Waste Roll Offs - Schedule Pickups and GR's
* Trash Compactors - ASH 1 & ASH 2 Repairs and GR's
* INEOS Landfill Waste - Monthly GR's
* Lamp tracker Recycle - Bulbs, Batteries disposal and GR's
* Road Sweeping Complex
* Pest Control Complex
* Safety Rugs and Mops - GR's
* Air Cleaning Systems - ASH 2 Only GR's
* Distillata Drinking Water - GR's
* Coffee Services - GR's
* Propane - Organize and GR's
* Gas and Diesel - Organize and GR's
* About You
You should possess:
* A minimum of a high school diploma or equivalent is required
* Possess a minimum of ten (10) years of related experience in a manufacturing environment
* Supervisory and coordination skills
* Knowledge or various equipment and machinery
* Functionality with various computer programs, specifically Microsoft Office Suite and SAP
* Competencies
Acting with integrity, building relationships, communicating openly and honestly, committing to safety and respect for the environment, team orientation, initiative, high personal standards
Schedule/Hours
This is a salaried exempt day shift position.
Our Ashtabula, Ohio Complex, consisting of two plants just south of Lake Erie, is a state of the art manufacturing complex with leading technology and more than 45 years of manufacturing excellence.
INEOS Pigments offers a competitive salary with an annual bonus and a comprehensive benefits package, including paid time off, medical, dental, vision, short-term disability, long-term disability with the buy-up option, basic life & AD&D insurance with a buy-up option for self and dependents, 401(k) with company match.
EOE M/F/Vet/Disabled
Know Your Rights: Workplace discrimination is illegal (eeoc.gov)
$39k-62k yearly est. 7d ago
US Senior Pay & Time Manager
GE Aerospace 4.8
Customer service manager job in Erie, PA
GE Aerospace's US Pay & Time Center of Excellence (COE) is a team of dedicated specialists focused on delivering accurate and timely payroll and time & attendance services for exempt and non-exempt employee populations. The team ensures seamless integration and alignment of payroll and time & attendance processes with broader organizational goals, establishing standard work and governance to leverage best practices and support the successful preparation, processing, and documentation of payroll.
The US Senior Pay & Time Manager role is a critical leadership position responsible for overseeing a team of payroll and time & attendance specialists supporting exempt and non-exempt US employee populations across multiple sites and business units. This role drives sets direction and drives strategic initiatives to ensure timely, accurate, and compliant payroll processing, enabling employees to focus on delivering excellence in safety, quality, delivery, and cost (SQDC). As a key partner to site leaders and senior stakeholders, the US Senior Pay & Time Manager fosters strong connections across the organization, ensuring alignment with business priorities while using Flight Deck to implement process improvements, standardization, simplification, and operational efficiency. This role leverages best practices from across GE Aerospace and external benchmarks, guiding leaders and the team in creating innovative solutions to enhance payroll systems and practices. This role requires a forward-thinking approach to payroll operations, combining deep technical expertise with strategic leadership to deliver exceptional service and continuous improvement.
This role partners closely with HR Managers, Business Leaders, Digital Technology, and other People Operations teams, acting as a liaison across these functions to drive process improvements, enhance system functionality, and ensure compliance with federal, state, and local regulations. You will influence strategy and priorities across sites and programs, ensuring consistent execution and measurable impact on SQDC.
As a US Senior Pay & Time Manager, you will be responsible for leading the compliance, productivity and efficiency of the essential service and process delivery of payroll and time & attendance functions. You will provide strategic direction and insight on continuous improvement solutions to evolve and enhance payroll and time & attendance processes and systems, and you will build leadership capability to sustain results. Additionally you will be responsible for serving as a peer mentor to other team leaders in the NAM organization.
**Job Description**
**Essential Responsibilities:**
+ Ensuring pay is processed on time, accurately and in compliance with government regulations.
+ Leading a high-performing team, developing the team's technical proficiency, making training and development opportunities available and achievable.
+ Partner with others such as site leaders, vendors, HR Partners, Total Rewards, and People Ops teams on compliant and sustainable design, implementation, and governance of pay practices, resolving complex escalations and risk.
+ Manage the partnership with Digital Technology and time and attendance application support to provide feedback and direction on the time and attendance system road map & strategy, and partner on implementation and maintenance.
+ Drive process improvements and implement strategic initiatives.
+ Resolving complex escalations and risk, explaining complex payroll concepts to a range of employee personas from executives to HR to production employees in a clear and approachable manner.
+ Implement standard work for pay & time processes & procedures.
+ Building strong cross-functional relationships and executive stakeholder management; aligning objectives and resources across functions; surfacing risks with mitigation plans.
+ Analyzing payroll data and metrics to identify trends and opportunities for improvement, leading root cause analysis; translating insights into action plans with measurable outcomes.
+ Managing over/underpayment processes and partnership with HR and Union Relations / Employee Relations teams to ensure appropriate action.
+ Provide insight on team strategy and continuous improvement solutions.
+ Identifying opportunities and pain points, offering solution design options to improve payroll and time & attendance processes.
+ Providing payroll and time & attendance expertise and leadership during M&A activities.
+ Translating strategies into action plans and align team priorities to the business.
+ Obtaining certification in either Workday, Time System or Payroll within one year in role to ensure appropriate level of technical leadership for role.
+ Serve as a peer mentor to other team leaders in NAM organization.
**Qualifications/ Requirements:**
+ Bachelor's degree in Business Administration, Finance, Human Resources, or a related field from an accredited university with minimum of 5 years of experience in HR Function and/or Payroll/Time & Attendance area, or a high school diploma / GED with at least 9 years of experience in HR Function and/or Payroll/Time & Attendance area.
+ Expertise in Workday Payroll, time & attendance systems and integration with payroll processes.
+ Strong knowledge of federal, state, and local payroll regulations, including FLSA, tax compliance and reporting.
+ Willing to travel as needed up to 15%.
**Desired Characteristics:**
+ Certified Payroll Professional (CPP), Fundamental Payroll Certification (FPC), Workday, or time system certification.
+ Strong problem-solving skills to address complex payroll challenges.
+ Excellent executive communication and stakeholder management skills; ability to engage employees, leaders, and external partners.
+ Willingness to deep dive into current time and attendance site practices and develop strategy and execute resulting in standardization of work across sites.
+ Serve as a role model continuous improvement behaviors needed to encourage and embed change.
+ Strong interpersonal and leadership skills.
+ Strong problem solving and troubleshooting skills; solutions-oriented approach
+ Experience in managing internal & external audits.
+ Ability to manage and prioritize multiple urgent deliverables; experience in a matrixed leadership environment.
+ Experience with managing people virtually or a geographical dispersed team.
**Pay and Benefits:**
+ The base pay range for this position is $117,000 - 160,000. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on November 7th, 2025.
+ GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual
**Additional Information**
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
**Relocation Assistance Provided:** No
\#LI-Remote - This is a remote position
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
$117k-160k yearly 39d ago
District Manager
Charter Foods 4.2
Customer service manager job in Erie, PA
Large, fast-growing casual dining franchisee is seeking an experienced multi-unit District Manager to oversee locations in the Erie, PA areas. We are searching for dedicated and talented people to join our management team. The principal role of a District Manager is to support the long-term development of your Restaurant Managers and Assistant Managers, ensure that customers are receiving a consistent and positive experience and manage profitability. If you want a challenging but rewarding career, apply today!
Job Responsibilities:
Build management by selecting, training and developing managerial employees.
Establishing and reviewing unit specific performance targets in employee satisfaction, guest service and margin improvement
Maintaining company standards in food safety, product and facility specifications
Respond expeditiously to guest service needs and demonstrate appropriate decision making skills.
Hold management accountable and take appropriate action when needed.
Introducing and reinforcing new products and initiatives
Coach your team to identify and develop strategies to ensure customer expectations are being met.
Analyze the financial performance of your area, understand trends, and drive sales to maximize profitability.
Ensures the management team follows processes and performance goals to drive operational improvement.
Requirements for this position include:
Minimum 5 years of experience in food servicemanagement at the multi-unit or district level
Excellent verbal and written communication skills
Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees
Proven ability to drive employee satisfaction/retention, guest satisfaction and financial performance
Excellent planning, organizing and follow-up skills
Strong decision making and conflict resolution skills
Strong desire to develop their team and actively continue their own development
Must be able to manage time effectively and reach objectives within specified time frames
Ability to communicate detailed knowledge of restaurant standards, in a top of mind manner, to both employees and managers
Benefits
Health, Dental, and Life insurance
Short Term & Long-Term Disability
Bonus Program
401 K Program with company match
Paid holiday, vacation and sick time
Company Vehicle
We are an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Salary Description $60,000 - $70,000 per year
$60k-70k yearly 60d+ ago
GM for a Veteran-Owned Mechanical Parts Distributor
Milspec Talent
Customer service manager job in Erie, PA
Our client is a Veteran-owned mechanical parts distribution company who takes pride in supplying top-quality parts to diverse industries. As the GM, you'll lead the charge in expanding the market reach and driving growth. We are looking for a dynamic person who is ready for the next step in their career with a passion for forging new business connections.
Position:General Manager
Location: Erie, PA
Compensation: $80k-$100k + significant quarterly profit-sharing!
Role and Responsibilities:
Harnessing your sales prowess to relentlessly pursue and secure new business opportunities, bolstering the customer base.
Cultivating robust relationships with potential clients.
Identifying market trends and unexplored avenues for exponential growth.
Empowering and inspiring the team, setting the bar high for performance excellence.
Defining clear objectives and fostering a motivational work environment.
Conducting regular performance assessments and offering constructive feedback to nurture talent.
Overseeing and optimizing inventory control and management processes to maintain efficient stock levels and minimize carrying costs.
Qualifications and Skills:
Bachelor's degree is preferred
Tested sales track record, ideally within the mechanical parts distribution industry.
Exceptional leadership qualities
Stellar communication and interpersonal skills for fostering client relationships and team unity.
Strategic vision and data-driven decision-making aptitude.
Self-motivated, proactive, and capable of thriving in an autonomous work environment.
How much does a customer service manager earn in Erie, PA?
The average customer service manager in Erie, PA earns between $34,000 and $113,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Erie, PA
$62,000
What are the biggest employers of Customer Service Managers in Erie, PA?
The biggest employers of Customer Service Managers in Erie, PA are: