Customer service manager jobs in Fayetteville, AR - 348 jobs
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Engine 4.8
Customer service manager job in Rogers, AR
Job Title: Customer Success Manager (SaaS)
Please apply ONLY if -
1) You have work experience in the CPG (Consumer Packaged Goods) industry.
2) If you are located in Northwest Arkansas.
Position Overview:
We are seeking an experienced and proactive Customer Success Manager to join our growing SaaS organization. This role bridges customer success, project communication, and account management-ensuring every customer receives exceptional value, clear communication, and a trusted partnership that drives business outcomes.
Responsibilities:
Customer Relationship Management:
Serve as the primary point of contact for assigned accounts, building trusted relationships and ensuring alignment between customer goals and our product capabilities.
Customer Communication:
Lead proactive communication with customers regarding project updates, deliverables, timelines, and any issues that may arise-ensuring customers always feel informed and supported.
Issue Management & Escalation:
Anticipate and address customer concerns early, coordinating across internal teams to resolve challenges swiftly and transparently.
Account Strategy & Growth:
Develop a deep understanding of each customer's business objectives, KPIs, and success criteria. Identify opportunities for product adoption, expansion, and value realization.
Task & Priority Management:
Translate customer needs into clear internal priorities, working with project and support teams to ensure timely and accurate execution.
Customer Health Monitoring:
Track account health metrics (usage, engagement, satisfaction) and take action to improve outcomes and retention.
Formal Business Reviews:
Lead structured business reviews-including Quarterly Business Reviews (QBRs) and executive sponsor updates-to communicate progress, demonstrate value, and align future priorities.
Renewals & Retention:
Support renewal processes by demonstrating ROI, reinforcing customer value, and ensuring long-term satisfaction.
Qualifications:
3-5 years of experience in account management, customer success, or relationship management, preferably in a SaaS or technology-driven environment.
3-5 years of experience in CPG in sales, category, insights, or related retail team customer-facing role is a MUST-HAVE requirement.
Strong communication, organizational, and problem-solving skills.
Proven ability to manage multiple priorities and stakeholders with professionalism and clarity.
A customer-first mindset with a passion for delivering exceptional experiences.
Ability to understand technical concepts and translate them into business value for customers.
Must be able to work on-site at our Rogers, AR office on a regular basis.
Preferred Skills
Experience working with cross-functional teams (Engineering, BI Development, Sales, Support, Implementation).
Background in managing enterprise or mid-market accounts.
Confidence leading customer meetings, QBRs, and executive-level discussions.
Strong analytical and reporting skills to track account performance and customer outcomes.
Experience in a similar role with a 3rd party brokerage/agency.
Success in This Role Looks Like
Customers feel informed, valued, and confident in their partnership.
Issues are identified early and managed proactively.
Internal teams are aligned around clear priorities and customer objectives.
Accounts show consistent growth in adoption, satisfaction, and renewal.
$58k-87k yearly est. 2d ago
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Customer Service Manager - In Office
The Nuckolls Agency
Customer service manager job in Lanagan, MO
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 14d ago
ServiceNow Delivery Lead Manager
Accenture 4.7
Customer service manager job in Bentonville, AR
We Are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here
You Are:
A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
* An experienced ServiceNow developer.
* You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
* You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
* You are someone that is process oriented and prefers order over chaos.
* You are comfortable asking for help from peers and Subject Matter Experts
* Strong background working with Enterprise Software companies and/or Consulting companies.
The Work:
* Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
* Manage all aspects of project delivery and solution delivery
* Lead and manage the implementation project team
* Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
* Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
* Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
* Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
* Strong background working with Enterprise Software companies and/or Consulting companies
* Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
* As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Qualification
Basic Qualifications
* Minimum 5 Years' knowledge and experience working with or implementing ServiceNow
* Minimum 3 Years' experience in JavaScript or related application development
* Completed Certification - ServiceNow Certified System Administrator (CSA)
* Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
* Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
* PMP or CSM certification
* Strong interpersonal skills, customer centric attitude
* Proven team player and team builder
* Strong organizational and analytical skills
* Familiarity with SaaS deployments and its supporting architecture
* A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
* ITIL V3 or V4 Foundations Certification preferred
Professional Skill Requirements
* Proven ability to build, manage and foster a team-oriented environment
* Proven ability to work creatively and analytically in a problem-solving environment
* Desire to work in an information systems environment.
* Excellent communication (written and oral) and interpersonal skills.
* Excellent leadership and management skills.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
#LI-NA-FY25
Locations
$73k-95k yearly est. 6d ago
General Manager
Americas Outdoor Adventure Park
Customer service manager job in Jay, OK
General Manager - America's Outdoor Adventure Park
Career Path: Direct trajectory to Regional General Manager within 18 months as the portfolio scales.
Compensation and Benefits
Base Salary: $100,000 - $110,000 (Based on experience)
Total Package Value: ~$150,000 (Includes performance bonuses and benefits)
Relocation Stipend: Up to $1,500/month for 12 months.
Paid Time Off: 80 hours annually, plus holidays.
Health & Retirement: Participation in Individual Coverage Health Reimbursement Arrangement (ICHRA) and 401(k) plan with company match up to 3%.
Growth: Ground-floor entry into a rapidly scaling resort portfolio with regional leadership opportunities.
About America's Outdoor Adventure Park
America's Outdoor Adventure Park (AOAP) is a premier experiential destination offering a unique blend of outdoor recreation, lodging, events, food & beverage, and adventure-based amenities. Our property includes cabins, RV sites, race tracks, ATV/UTV rentals, restaurants and bars, events, and seasonal programming-all designed to create unforgettable guest experiences.
AOAP is owned by a growing corporate hospitality group, Odyssey Resorts, which provides strategic support while allowing on-site leadership to operate with autonomy and accountability.
Position Summary
We are looking for a powerhouse General Manager who is a "builder" and a "leader of leaders." This is the senior on-site leadership role responsible for overseeing all day-to-day operations. This is not a standard hotel management role; America's Outdoor Adventure Park is a complex, asset-heavy resort featuring race tracks, vehicle fleets, and adventure-based amenities.
We need a GM who arrives with an established "Rolodex"-someone who has a proven network of high-performing managers and specialized staff they can bring with them to hit the ground running. As Odyssey Resorts expands to multiple properties over the next 18 months, this individual will be groomed to transition into a Regional General Manager role. The ideal candidate is a hands-on, guest-centered hospitality leader who partners closely with corporate leadership while maintaining total direct ownership of park operations.
Key ResponsibilitiesOperational Leadership & Asset Management
Asset-Heavy Oversight: Direct responsibility for high-value physical assets, including an ATV/UTV rental fleet, race tracks, and specialized outdoor infrastructure. Manage maintenance schedules, safety protocols, and asset longevity.
Daily Operations: Oversee all park amenities, including lodging, retail, private event management, food & beverage, vehicle/pool rentals, and off-site attractions.
Standardization: Develop and maintain the "AOAP Playbook"-standard operating procedures (SOPs) that ensure the flagship property can run autonomously as you transition into regional oversight.
Team Leadership & Recruitment
Network-Driven Recruitment: Leverage your existing professional network to quickly staff key positions with trusted, high-level talent.
Development: Lead, develop, and hold accountable department managers and supervisors. Foster a culture of hospitality, safety, and teamwork.
HR Partnership: Partner with the corporate HR Director on hiring, onboarding, performance management, and employee relations.
Guest Experience & Culture
Experience Ownership: Own the end-to-end guest journey across all touchpoints. Address escalated guest concerns with professionalism and care.
Innovation: Continuously identify opportunities to enhance experiential offerings and seasonal programming.
Community Relations: Foster long-term relationships with guests, staff, vendors, and local stakeholders.
Financial & Performance Management
P&L Ownership: Complete accountability for the property's financial performance. Manage complex margins across diverse revenue streams (lodging, rentals, F&B, retail).
Budgeting: Manage departmental budgets, control operating costs, and partner with the corporate Finance team on forecasting, reporting, and KPI tracking.
Safety, Compliance & Risk
Regulatory Standards: Ensure 100% compliance with local, state, and federal regulations across all departments.
Incident Management: Oversee safety standards, emergency procedures, and incident reporting. Maintain constant readiness for inspections and audits.
Strategic Growth & Execution
Regional Scaling: Execute strategic initiatives from ownership and provide on-the-ground insight to inform long-term planning for future resort acquisitions.
Collaboration: Work extensively with marketing and sales teams to drive revenue and support new amenity rollouts.
Qualifications & Requirements
The "Asset-Heavy" Expert: 5+ years of hospitality leadership with direct experience in experiential or destination-based resorts (adventure parks, campgrounds, or multi-amenity resorts). Candidates with
only
standard hotel experience will not be considered.
Proven P&L Mastery: Demonstrated success in managing complex budgets and driving profitability across multiple departments.
The "Rolodex": A clear track record of recruiting and retaining high-level talent through your own professional connections.
Operational Grit: Ability to be highly visible and present on-property, managing a 24/7 destination environment in Jay, OK.
Strategic Ambition: The desire and capability to scale from a single-site GM to a Regional Leader within 18 months.
Preferred Experience
Outdoor recreation, resort, or adventure-based environments.
Seasonal operations and managing fluctuating staffing models.
Food & Beverage oversight, including alcohol and events.
Ticketing, memberships, or activity-based revenue models.
$100k-110k yearly 3d ago
Shopper Experience Manager - Walmart (Digital)
Clorox 4.6
Customer service manager job in Bentonville, AR
Clorox is the place that's committed to growth - for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace
Your role at Clorox:
As a Shopper Experience Manager you will have the chance to create demand in-store and online, by developing marketing strategies and programs that will influence shopper behavior and stimulate demand. Partnering closely with the Business Unit, Field Sales Team and Walmart merchants for their eComm business at Walmart.
In this role, you will:
Lead innovative marketing ideas and generate business results: Integrates knowledge of Clorox/Brand objectives, customer strategies and consumer/shopper insights to develop customer specific strategies and business building programs.
Provide input into both the Connected Customer Planning (CCP) and One Demand Planning (ODP) processes
Contribute to Shopper Experience capability building: Leverage shopper marketing and retail tools, processes, resources. Supports agency/vendor/marketing partner relationships to ensure consistent high-quality work.
Drive Shopper Marketing efficiency and ROI: Works within assigned budget to ensure effective and efficient spends. Gives input into strategies/plans based on pre/post event analysis.
What we look for:
5+ years of CPG Brand Marketing or Customer Marketing (at top tier CPG company)
5+ years of Consumer Products Sales experience
Previous experience interpreting shopper data to develop strategies and evaluate campaign performance
Marketing, consumer insights and shopper behavior knowledge
Understanding of key Clorox processes
Strong communication and influencing skills
Analytical thinking
Attention to detail
Team player
BSc in Marketing or related experience
Workplace type:
The ideal Shopper Marketing Manager will be based out of Bentonville, but open on location for qualified candidates. If candidate is within 50 miles of a Clorox Hub location, they will be in office 3x per week in accordance with the Hybrid 2.0 Policy.
Embrace flexibility and productivity as you collaborate in-person with colleagues, fostering innovation and teamwork.
#LI-Hybrid
Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That's why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive. Learn more.
[U.S.]Additional Information:
At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more.
We are committed to fair and equitable pay and are transparent with current and future teammates about our full salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Based on the breadth of our ranges, most new hires will start at Clorox in the first half of the applicable range. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience and location. The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area.
-Zone A: $128,000 - $252,200
-Zone B: $117,400 - $231,200
-Zone C: $106,700 - $210,200
All ranges are subject to change in the future. Your recruiter can share more about the specific salary range for your location during the hiring process.
This job is also eligible for participation in Clorox's incentive plans, subject to the terms of the applicable plan documents and policies.
Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.
To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.
$38k-53k yearly est. Auto-Apply 6d ago
Customer Service Manager - In Office
Everett and Associates
Customer service manager job in Fayetteville, AR
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 9d ago
Customer Success Manager I
Thrive HR Consulting
Customer service manager job in Bentonville, AR
Job DescriptionDescription:
About Us
Our client is a fast-growing startup specializing in predictive retail analytics and is seeking an experienced and tech-savvy Customer Success Manager to join our team. In this crucial role, you will serve as our customers' named resource and foster a long-term business partnership. You will develop deep relationships with customer teams, leveraging your retail and analytics expertise to drive platform adoption and improve customer health.
The equation for success: Platform Adoption + High Engagement = Revenue Retention. As a Customer Success Manager, you will be key in ensuring this equation holds by driving customer engagement and facilitating continuous value delivery from the platform.
Qualifications Statement
While having “desired” qualifications makes for a strong candidate, we encourage applicants with alternative experiences to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering our client. We are always looking for people who will bring something new to the table! With a passion for working with customers, to ensure seamless renewals.
You will be:
· Supporting and collaborating with cross-functional teams, including Product, Engineering, and Support, to ensure seamless onboarding and training for new customers.
· Effectively aligning with and managing both Business & Technical Stakeholders around customer goals, ensuring value is delivered through the organization.
· Supporting and collaborating with cross-functional teams to ensure seamless onboarding and training for new customers.
· Manage a portfolio of accounts with an annual recurring revenue of $1M to $1.5M.
· Customer Outcome Objectives and Success Plans: Partner with Account Executives and Solution Engineers to understand client business drivers and outcome objectives and partner with clients to develop success plans and outline value expectations.
· Renewal and Retention Management: Support the renewal process to ensure customer retention targets are met and exceeded.
· Mitigate Churn: Monitor product usage and adoption, identify potential areas of concern and develop mitigation strategies such as proactive outreach, personalized support, or executive business reviews to ensure a high renewal rate.
Cross-Sell and Expansion: Collaborate with the sales team to identify opportunities for additional licenses, features, and services within existing customer accounts.
Data Analysis: Utilize data-driven insights (root cause analysis) to monitor customer health, identify trends, and implement proactive measures to enhance customer success.
Thought Leadership: Support thought leadership, which drives cross-functional collaboration, improvements to processes, and accelerated customer value realization.
Requirements:
$55k-89k yearly est. 14d ago
Customer Experience Managers
Jobs for Humanity
Customer service manager job in Bentonville, AR
Company DescriptionJobs for Humanity is collaborating with Upwardly Global and with Synchrony to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Synchrony
Job Description:Role Summary/Purpose: The VP, Senior CX Designer is a key role in Synchrony's way of working, responsible for driving end-to-end consumer experience transformation across products and services. They will work as part of a strategic and innovative team, with a mandate to accelerate deeper consumer engagement with the Synchrony brand leveraging new programs and capabilities.The VP, Sr. CX Designer will collaborate on a wide-range of projects bringing their deep expertise in human-centered and service design thinking methods and practices to investigate and solution CX improvement opportunities.They will work closely with other members of the CX strategy team and cross-functional departments to create holistic, omni-channel experiences destined for execution and launch. This role requires hands-on design strategy formulation and concept design experience.Our Way of WorkingWe're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.Essential Responsibilities: Leverages customer experience and service design knowledge and expertise in collaboration with stakeholders to explore, prioritize, plan, and develop end-to-end human-centered design solutions Assess existing internal and external research insights and competitive intelligence Conducts root cause analysis to identify themes, trends, clusters Synthesizes data from multiple sources - research findings, analytics, customer feedback (Speech, VOC, Complaints, Journey Measurement, etc.), ideation, strategic directives - and turns this into a clear direction Independently or while guiding junior team members, plans, designs and conducts quantitative and qualitative research studies Visualizes complex systems (service blueprints, journey or eco-system maps, etc.) across multiple touchpoints and channels to identify and address pain points, gaps, and opportunities in the consumer experience Proven ability to collaborate, build consensus, mentor and coach other team members while simultaneously acting as a contributing member of a cross-functional team Monitors customer experience trends and best practices across industries to maintain an objective outside-in perspective andimplement appropriate practices at SynchronyParticipates in the identification and execution of internal cultural transformation activities that deepen CX acumen across the company Develops and maintains in-depth knowledge around consumer experiences in our ecosystem of channels and forms key relationships with associated stakeholders and leaders Communicates data-driven insights, opportunities and recommendations in a clear and compelling manner to gain stakeholder buy-in. Ability to make ideas understandable, make the future more concrete and the present more impactful Articulates and visualizes the value of innovative, inspired, and simple but effective design concepts to demonstrate how they support Synchrony CX design principles through storytelling Perform other duties and/or special projects as assigned Qualifications: Bachelor's degree. In lieu of degree 12 years of Customer Experience or Service Design experience8+ years of experience in Customer Experience or Service Design Experience with Design and/or Service Design Thinking methodology Advanced experience with collaborative journey mapping and facilitating co-creation, participatory or co-design workshops whether in person or remoteA successful background working directly with Marketing / Digital teams for the implementation of designs Advanced experience in researching, uncovering insights, identifying opportunities and collaboratively solutioning for the full range of the customer and service experience, end-to-end and surface-to-core Advanced experience balancing brand, marketing, customer, service and user experience with business needs and making trade-offs where appropriate Desired Characteristics: Advanced degree Customer Obsessed - The ability to build customer empathy in business partners and emotionally connect to the lives and realities of the people we serve. Transformative Designer - Hands-on experience designing holistic, omni-channel evidence and context-based consumer experiences. Ability to transform tasks into intuitive, accessible, and easy-to-use designs throughout the entire experience lifecycle, from the first-time consumer to the expert. Ability to execute visual, informative, interaction, and service design elements of the initiative that not only meets business needs but also satisfy and delight consumers.Relentless Investigator - Demonstrated history of and apparent propensity to discern insights from a balanced view that includes qualitative and quantitative inputs. Ability to analyze complex data sets and leverage experience with customer research techniques. Storyteller - Skilled storyteller with the ability to share discoveries, influence business partners and create enthusiasm for an idea or a design. Ability to communicate insights and designs to others (Business Partners) through customer journeys, storyboards, prototypes, wireframes, infographics, and other materials. Ability to pitch design concepts in a clear, concise, and compelling manner to obtain buy-in. Ability to ask, as well as answer, meaningful and impactful questions Creative problem-solving skills, a curious mind and an enthusiastic work ethic with an intrinsic passion for developing exceptional consumer experiences A passion for innovation and comfort collaboratively creating new research, design and workshop co-creation methods and approaches Grade/Level: 12The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.Salaries are adjusted according to market in CA, NY Metro and Seattle.Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Our Commitment:When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ (******************************************************** , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at **************. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group:Marketing
SonSoft is an IT Staffing and consulting firm and duly organized under the laws of the Commonwealth of Georgia. We are growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.
Job Description
Preferred
• At least 4 years of strong Web Content Management experience with Adobe AEM / CQ5, implementing 2+ full cycle AEM projects.
• Adobe CQ/AEM Technical Lead with strong Java/J2EE background.
• Solid experience with AEM building blocks including templates, components, dialogs, widgets and bundles.
• Experience on Java Content Repository (API) suite, Sling web framework and Apache Felix OSGi framework, DAM, Workflows is required.
• Experience with integrating AEM with other products and vendors specifically targeting Social Integrations
• Experience with Continuous Integration and Automated test execution and building tools such as Jenkins, Selenium or Maven.
• Having experience in Agile methodology
• At least 3 years of experience in software development life cycle.
• At least 3 years of experience in Project life cycle activities on development and maintenance projects.
• Ability to work in team in diverse/ multiple stakeholder environment
• Analytical skills
• Experience and desire to work in a Global delivery environment
Qualifications
Qualifications
Basic
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of experience within Information Technology
Additional Information
**
U.S. citizens and those authorized to work in the U.S. are encouraged to apply
. We are unable to sponsor at this time.
Note:-
This is a Full-Time Permanent job opportunity for you.
Only US Citizen, Green Card Holder, TN Visa, GC-EAD, H4-EAD & L2-EAD can apply.
No OPT-EAD & H1B Consultants please.
Please mention your Visa Status in your email or resume.
$48k-72k yearly est. 60d+ ago
Supervisor, Customer Services
Envoy Air Inc. 4.0
Customer service manager job in Bentonville, AR
Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
* Amazing employee flight privileges within the American Airlines global network
* Training and development programs to take your career to the next level
* Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
* Leads and coordinates the activities of workers in one or more occupations. Interprets company policies to workers and enforces safety regulations
* Analyzes and resolves work problems, or assists workers in solving work problems
* Initiates or suggests plans to motivate workers to achieve work goals
* Recommends or initiates personnel actions, such as promotions, transfers, discharges, and disciplinary measures
* May train new workers, maintains time and attendance records as well as personnel files and performance records
* The Supervisor confers with other Supervisors and/or Managers to coordinate activities of individual departments
* The Supervisor may confer with workers' representatives to resolve grievances
* When supervising workers engaged chiefly in one occupation or craft, is required to be adept in the activities of the workers supervised
* When supervising workers engaged in several occupations, is required to possess general knowledge of the activities involved
* Required to operate Company equipment and/or drive Company vehicles
Qualifications
Who are we looking for?
Requirements
* Must be able to work in a team environment and the ability to prioritize work and projects in order to meet competing deadlines from members of the team
* The ability to show initiative and critical thinking skills are necessary
* Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated
* Minimum age of 18
* High school diploma or GED equivalent; college degree preferred
* Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
* Must be able to select, train, guide, and motivate employees handle multiple projects concurrently and have a working knowledge of PC's and software applications
* Demonstrated ability to communicate verbally and in writing
* Possess the legal right to work in the United States
* Must be able to read, write, fluently speak, and understand the English language
* Previous supervisory experience preferred
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
$23k-29k yearly est. Auto-Apply 60d+ ago
Customer Success Manager
Ogury 4.0
Customer service manager job in Bentonville, AR
Job DescriptionAbout OguryOgury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people. We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data, which is meticulously collected and crafted from millions of self-declared customer surveys, enriched with billions of impactful data points, and refined by AI. This results in audience insights and performance not available through any other adtech platform.
Founded in 2014, Ogury is a global organization with a diverse team of 500+ people across 19 countries.
At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday.
Together we're changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong.
Working at OguryAt Ogury, we pledge to provide all our team members with an equitable voice across our company and community. We understand that to have Ogurians who are engaged, respected, and who feel proud to belong, means creating a safe space where everyone feels comfortable bringing their most authentic selves to work. Everyday.
About The Role
Ogury is scaling fast, and as we expand our footprint across the U.S., we're on the lookout for a Customer Success Manager to join our team and help drive meaningful impact across the Central and Midwest regions.
In this role, you'll act as the linchpin across client relationships and campaign execution-working hand-in-hand with Sales and AdOps to ensure we're delivering best-in-class campaign performance and an exceptional client experience. You'll be at the center of it all, managing the end-to-end campaign lifecycle with a proactive, strategic mindset and a genuine passion for client success.
No two days will look the same. From launch prep to performance optimization, you'll be a trusted partner to both internal teams and external stakeholders-making sure everything runs smoothly, insights are shared, and our clients stay happy and engaged.
This role reports into our Senior Director of Customer Success and is based in either our Denver, Minneapolis or Bentonville office, where we encourage team members to join us in-person at least two days per week.
Our office time is focused on collaboration, connection, and cross-functional problem-solving-bringing together talented, curious people to do great work, together.Why you will love this role
Make a real impact - You'll be at the heart of client relationships, driving campaign success and long-term partnerships across key U.S. markets
Work with great people - Collaborate with smart, passionate teammates across Sales, AdOps, and Strategy in a supportive, high-performing environment
Own your day-to-day - Every day brings variety and autonomy-no micromanagement, just the trust and tools to deliver results
What you will be doing
Build strong partnerships - Develop and maintain long-lasting relationships with key clients and agency stakeholders. You'll be their go-to resource, advocate, and trusted partner
Own campaign execution - Manage the full lifecycle of a campaign-from setup and activation to performance reporting and post-campaign analysis
Lead your agency patch - Serve as the first point of contact and line of defense for all campaign needs, ensuring seamless communication and resolution of any issues
Stay informed - Become a subject matter expert in all things Ogury and the broader adtech landscape. Our industry evolves quickly, and staying ahead is part of the job
Provide strategic counsel - Offer thoughtful, tailored recommendations aligned with client goals, KPIs, and business objectives-backed by insights and a consultative approach
Identify growth opportunities - Spot potential for account expansion and work collaboratively with Sales to drive retention and incremental revenue
Deliver high-impact service - Champion Ogury's solutions by ensuring clients receive high-quality support, campaign success, and measurable value
Represent Ogury externally - Attend client meetings, industry events, and social engagements to deepen relationships and position Ogury as a trusted leader in the space
Collaborate cross-functionally - Work closely with internal teams across AdOps, Sales, and Product to ensure a coordinated, results-driven client experience
Manage and mitigate risk - Anticipate challenges early in campaign setup or briefing, flag potential issues, and work proactively toward successful resolutions
Leverage insights - Use Ogury's proprietary tools to uncover data-driven stories, delivering actionable insights and performance learnings that add value to every campaign.
What you will bring to Ogury
Client-facing experience within the digital advertising industry
Hands-on experience in mobile and programmatic advertising is required
Strong attention to detail and the ability to deliver results in a fast-paced, dynamic environment-even under tight deadlines
A mindset of ownership and accountability-you take initiative and follow through
A strong analytical approach with the ability to translate data into valuable insights and compelling narratives
Creative problem-solving skills and a passion for continuous improvement
Proficiency in Excel, PowerPoint, the Microsoft Office Suite, and Google Suite
Excellent communication and presentation skills-you're confident, clear, and engaging
A natural ability to build trust and credibility with both external clients and internal stakeholders-you're the expert, and it shows
Highly organized with exceptional attention to detail-you keep projects moving and nothing falls through the cracks
A growth mindset and drive to succeed-you're motivated to take ownership of your agency patch and make it thrive
In compliance with state specific Pay Transparency Acts, we strive to provide this same visibility towards compensation for all of our teams, globally.
The salary for the Customer Success Manager role is: $60,000 - $70,000 annually, in addition to annual variable compensation, dependent upon relevant experience and location.
Applications will close on October 15, 2025.
How Ogury supports you At Ogury, we believe in taking care of our team members and providing a work environment that supports both professional growth and personal well-being.
While benefits may vary by location, here's a glimpse of what you can typically expect when you join our team:- A competitive compensation package- Flexibility in working hours and location- Comprehensive benefits coverage - 401K plan with a company match- Generous holiday and leave allowance, in addition to national holidays- A strong focus on the well-being of our team members, with access to both physical and mental health resources- And more
We thank you in advance for your interest in Ogury!#LI-HP1 #LI-Hybrid
Our CommitmentAt Ogury, we are committed to fostering an inclusive workplace by providing equal employment opportunities to all. We will consider all qualified applicants without discrimination based on any characteristic protected by applicable laws.
We are committed to providing an accessible and inclusive candidate experience. If you require accommodations during the recruitment process, please contact us. In accordance with applicable laws, we will work with you to provide reasonable support and ensure a fair hiring process.
Please note that this position is for an existing vacancy and is open to all qualified candidates.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$60k-70k yearly 7d ago
Client Manager - Retail
Nielseniq
Customer service manager job in Bentonville, AR
R25_0020442 At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking to add a Client Manager to our team. This is a hybrid role and requires being onsite weekly in Bentonville, AR
Job Description
As a Client Manager, you will play a pivotal role in ensuring client satisfaction and engagement by providing insightful analysis, actionable recommendations, and proactive thought leadership. You will deliver timely outcomes and customer value through data and analytics, enhancing the overall customer experience and NielsenIQ's performance. Each day presents new challenges in the dynamic and fast-paced retail environment, offering you the opportunity to grow and make a significant impact.
Key Responsibilities:
* Client Issue Resolution: Identify, diagnose, and decompose client business issues.
* Stakeholder Leadership: Lead client stakeholders by fostering strong relationships and understanding their strategic goals and processes.
* Insight Provision: Offer insights and recommendations showcasing thought leadership and analytical aptitude.
* Knowledge Development: Build expertise across NielsenIQ's tools, data assets, and industry verticals.
* Advanced Analysis: Utilize NielsenIQ solutions and market knowledge to conduct advanced issue-based analyses with clear, proactive insights and action-oriented recommendations.
* Collaborative Opportunities: Seek collaborative opportunities internally and externally to enhance projects by working across teams at NielsenIQ.
* Revenue Goals: Contribute towards achieving overall revenue goals and operating plans through lead generation.
#LI-Hybrid
Qualifications
* 5+ years in FMCG, CPG, and/or Retail industries.
* Strong analytical aptitude, experience with syndicated data and market research techniques.
* Ability to synthesize data and simplify findings into actional recommendations that solve client business issues.
* Skilled and polished communicator, adept at handling client issues and presentations.
* Experience in client service environments, with the ability to develop, maintain, and grow client relationships in complex situations.
* Proven ability to elevate client relationships and expand business engagement.
* Able to work collaboratively with internal and external teams.
* Sense of urgency and accountability to drive client outcomes.
* Experience identifying, building on, and passing along sales opportunities.
* Strong project management skills with the ability to manage multiple priorities.
* Bachelor's Degree.
Additional Information
This role has a market-competitive salary with an anticipated base compensation of the following range: $76,500-$90,000. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more.
US Benefits
* Comprehensive healthcare plan (medical, Rx, dental, and vision).
* Flexible spending accounts and a Health Savings Account (including company contributions).
* Life and AD&D insurance.
* 401(k) retirement plan including company matching contributions.
* Disability insurance.
* Tuition Reimbursement.
* Discretionary paid time off program and 11 paid holidays.
* Flexible working environment
* Volunteer time off
* LinkedIn Learning
* Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ's AI Safety Policies and Guiding Principles: *******************************************************
Our Benefits
* Flexible working environment
* Volunteer time off
* LinkedIn Learning
* Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the ***************************************************************
$76.5k-90k yearly 19d ago
Automotive Call Center
McLarty Daniel Nissan
Customer service manager job in Bentonville, AR
Job Title: Business Development Representative | McLarty Daniel Nissan Job Type: Full-Time | On-Site Industry: Automotive Sales | CustomerService | Call Center
Join Our Winning Team at McLarty Daniel Nissan! McLarty Daniel Nissan, a premier dealership in Northwest Arkansas, is seeking a motivated and results-driven Business Development Representative (BDR) to join our dynamic sales team. This is an excellent opportunity for individuals with a background in inside sales, call center operations, or customerservice who are eager to transition into the automotive industry.
Key Responsibilities:
Engage with potential customers through inbound and outbound calls, emails, and text messages
Qualify leads from marketing campaigns and set appointments for the sales team
Maintain and update customer information in the CRM system
Collaborate with the sales and marketing teams to develop strategies for customer acquisition
Provide exceptional customerservice to enhance the overall customer experience
Qualifications:
Proven experience in inside sales, telemarketing, or call center environments
Strong communication and interpersonal skills
Proficiency in CRM software and Microsoft Office Suite
Ability to work in a fast-paced, team-oriented environment
High school diploma or equivalent; associate or bachelor's degree preferred
What We Offer:
Competitive base package with performance-based bonuses
Comprehensive benefits package, including health, dental, and vision insurance
Opportunities for career advancement
Ongoing training and professional development programs
A supportive and inclusive work environment
Why McLarty Daniel Nissan?
At McLarty Daniel Nissan, we pride ourselves on delivering exceptional customerservice and fostering a culture of excellence. As a member of our team, you'll have the opportunity to grow your career in a supportive environment that values integrity, innovation, and teamwork.
Apply Today!
If you're passionate about sales and customerservice and are ready to take the next step in your career, we want to hear from you. Submit your application through Indeed and join the McLarty Daniel Nissan family!
$53k-100k yearly est. Auto-Apply 60d+ ago
Service Supervisor
Rentokil Initial
Customer service manager job in Fort Smith, AR
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Position Overview
Responsible for in-field training, coaching, supervision and monitoring of delivery of quality service to all customers by the company's service professionals.
Job Responsibilities
* Directs, monitors and motivates service professionals to provide quality service to all customers.
* Provides continuous, up-to-date in-field training and coaching to service professionals.
* Conducts random quality audits of accounts in compliance with branch goals.
* Takes responsibility of servicing pest routes when necessary.
* Spends approximately 10% of time in the office and 90% in the field
* Performs pest control, termite control or homes services production work approximately 40% of time spent in the field
* Inspects pest management work performed by service professionals and coaches to ensure compliance with company standards approximately 50% of time spent in the field
Job Requirements
* High school diploma or general education degree (GED)
* 2-year degree is preferred but not required
* 1-2 years of industry experience required
* 3+ years of industry experience preferred
* Must possess a valid driver's license in state of residence
* Ability to read and interpret documents such as safety rules, operating and procedural manuals
* Basic communication skills required, advanced verbal communications skills preferred
* Ability to write routine reports
* Effective coaching, teaching, mentoring skills
* Knowledge of service protocols/application requirements for commercial pest and rodent management
* Operates a commercial, company assigned vehicle in accordance with state laws and company safety standards at all times
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
* Move up to 15 pounds regularly and 15-20 lbs frequently, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Exerting up to 50 lbs of force to move objects is required occasionally.
* Use legs and/or hands and arms to ascend or descend ladders, stairs, scaffolding, ramps, poles, etc., in a manner that exceeds what is required for ordinary locomotion.
* Maintain his/her balance when walking, standing, or crouching on narrow, slippery, or erratically moving surfaces; balance exceeds that needed for ordinary locomotion.
* Bend legs and spine downward and forward to crouch or squat, and bend legs at the knee to come to rest on a surface with one or both knees, including crawling on hands and knees or hands and feet.
* Push objects forward, downward, or outward with sustained force using the upper extremities to press with steady force, and drag, draw, haul, or tug objects with sustained motion using the upper extremities to exert force.
* Extend his/her hands and arms in any direction to reach objects, and move objects from a lower to a higher position, or move objects horizontally from one position to another, by lifting or carrying objects either in his/her hands or arms or by strapping equipment to the body; requires substantial use of upper extremities and back muscles.
* Use touch of skin to perceive attributes of objects, such as size, shape, temperature, or texture; particularly fingertips.
* Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.
* Operate a motor vehicle and use electrically and manually powered hand tools for securing objects to surfaces.
Incumbent is required to have:
* Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, and to determine the accuracy, neatness, and/or thoroughness of work assigned (i.e., general labor), or make general observations of facilities or structures .
* Visual acuity to operate motor vehicles.
* Incumbent will be subject to:
* Both inside (not necessarily temperature controlled) and outside (without protection from weather; extreme heat-above 100 and/or cold-below 32 for more than one hour) environmental conditions.
* Hazardous physical conditions, such as mechanical parts, vehicles, electrical current, heights and scaffolding, chemical exposure, and/or high heat.
* Atmospheric conditions affecting the respiratory system of the skin, such as fumes, odors, dust, mold, mist, gas, poor ventilation.
* Exposure to animals and insects.
* Wearing respiration equipment or personal protective equipment (PPE).
* Working in confined spaces, narrow aisles, or passageways which could cause reactions in those with claustrophobic tendencies.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
* Multiple avenues to grow your career
* Training and development programs available
* Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
* Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
* Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
* 401(k) retirement plan with company-matching contributions
Work-Life Balance
* Vacation days & sick days
* Company-paid holidays & floating holidays
* A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
$27k-43k yearly est. 15d ago
ServiceNow Delivery Lead Manager
Accenture 4.7
Customer service manager job in Bentonville, AR
We Are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here (**************************************************************
You Are:
A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
+ An experienced ServiceNow developer.
+ You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
+ You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
+ You are someone that is process oriented and prefers order over chaos.
+ You are comfortable asking for help from peers and Subject Matter Experts
+ Strong background working with Enterprise Software companies and/or Consulting companies.
The Work:
+ Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
+ Manage all aspects of project delivery and solution delivery
+ Lead and manage the implementation project team
+ Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
+ Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
+ Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
+ Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
+ Strong background working with Enterprise Software companies and/or Consulting companies
+ Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
+ As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Basic Qualifications
+ Minimum 5 Years' knowledge and experience working with or implementing ServiceNow
+ Minimum 3 Years' experience in JavaScript or related application development
+ Completed Certification - ServiceNow Certified System Administrator (CSA)
+ Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
+ Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
+ PMP or CSM certification
+ Strong interpersonal skills, customer centric attitude
+ Proven team player and team builder
+ Strong organizational and analytical skills
+ Familiarity with SaaS deployments and its supporting architecture
+ A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
+ ITIL V3 or V4 Foundations Certification preferred
Professional Skill Requirements
+ Proven ability to build, manage and foster a team-oriented environment
+ Proven ability to work creatively and analytically in a problem-solving environment
+ Desire to work in an information systems environment.
+ Excellent communication (written and oral) and interpersonal skills.
+ Excellent leadership and management skills.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
#LI-NA-FY25
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
$73k-95k yearly est. 5d ago
Customer Success Manager I
Thrive HR Consulting
Customer service manager job in Bentonville, AR
Full-time Description
About Us
Our client is a fast-growing startup specializing in predictive retail analytics and is seeking an experienced and tech-savvy Customer Success Manager to join our team. In this crucial role, you will serve as our customers' named resource and foster a long-term business partnership. You will develop deep relationships with customer teams, leveraging your retail and analytics expertise to drive platform adoption and improve customer health.
The equation for success: Platform Adoption + High Engagement = Revenue Retention. As a Customer Success Manager, you will be key in ensuring this equation holds by driving customer engagement and facilitating continuous value delivery from the platform.
Qualifications Statement
While having “desired” qualifications makes for a strong candidate, we encourage applicants with alternative experiences to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering our client. We are always looking for people who will bring something new to the table! With a passion for working with customers, to ensure seamless renewals.
You will be:
· Supporting and collaborating with cross-functional teams, including Product, Engineering, and Support, to ensure seamless onboarding and training for new customers.
· Effectively aligning with and managing both Business & Technical Stakeholders around customer goals, ensuring value is delivered through the organization.
· Supporting and collaborating with cross-functional teams to ensure seamless onboarding and training for new customers.
· Manage a portfolio of accounts with an annual recurring revenue of $1M to $1.5M.
· Customer Outcome Objectives and Success Plans: Partner with Account Executives and Solution Engineers to understand client business drivers and outcome objectives and partner with clients to develop success plans and outline value expectations.
· Renewal and Retention Management: Support the renewal process to ensure customer retention targets are met and exceeded.
· Mitigate Churn: Monitor product usage and adoption, identify potential areas of concern and develop mitigation strategies such as proactive outreach, personalized support, or executive business reviews to ensure a high renewal rate.
Cross-Sell and Expansion: Collaborate with the sales team to identify opportunities for additional licenses, features, and services within existing customer accounts.
Data Analysis: Utilize data-driven insights (root cause analysis) to monitor customer health, identify trends, and implement proactive measures to enhance customer success.
Thought Leadership: Support thought leadership, which drives cross-functional collaboration, improvements to processes, and accelerated customer value realization.
$55k-89k yearly est. 60d+ ago
Supervisor, Customer Services
Envoy Air Inc. 4.0
Customer service manager job in Bentonville, AR
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
Leads and coordinates the activities of workers in one or more occupations. Interprets company policies to workers and enforces safety regulations
Analyzes and resolves work problems, or assists workers in solving work problems
Initiates or suggests plans to motivate workers to achieve work goals
Recommends or initiates personnel actions, such as promotions, transfers, discharges, and disciplinary measures
May train new workers, maintains time and attendance records as well as personnel files and performance records
The Supervisor confers with other Supervisors and/or Managers to coordinate activities of individual departments
The Supervisor may confer with workers' representatives to resolve grievances
When supervising workers engaged chiefly in one occupation or craft, is required to be adept in the activities of the workers supervised
When supervising workers engaged in several occupations, is required to possess general knowledge of the activities involved
Required to operate Company equipment and/or drive Company vehicles
Qualifications
Who are we looking for?
Requirements
Must be able to work in a team environment and the ability to prioritize work and projects in order to meet competing deadlines from members of the team
The ability to show initiative and critical thinking skills are necessary
Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated
Minimum age of 18
High school diploma or GED equivalent; college degree preferred
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Must be able to select, train, guide, and motivate employees handle multiple projects concurrently and have a working knowledge of PC's and software applications
Demonstrated ability to communicate verbally and in writing
Possess the legal right to work in the United States
Must be able to read, write, fluently speak, and understand the English language
Previous supervisory experience preferred
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
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$23k-29k yearly est. Auto-Apply 44d ago
Associate Client Manager - Retail
Nielseniq
Customer service manager job in Bentonville, AR
R25_0024337 Have you ever walked down an aisle in your local grocery store and wondered why your favorite beverage or food product moved? At NielsenIQ, we work with U.S. retailers to help them understand their consumers and to optimize their business down every aisle. We are looking to add an Associate Client Manager to our Retail team.
This is a hybrid role and requires being onsite weekly in Bentonville, AR
Job Description
The Associate Client Manager is responsible for all client activity and the overall success of NielsenIQ at the customer. This includes delivering analytics and initial recommendations for clients based on the NielsenIQ Solutions and Services assigned to them to deliver on. This role has deep knowledge of the customer's business and industry that enable you to identify new opportunities for NielsenIQ to drive value. You'll work successfully across a matrixed organization structure, fully leveraging the service model.
Responsibilities
* Partner with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity.
* Develop a consultative approach to client business issues, understanding the industry and what issues a client is facing.
* Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations.
* Lead client presentations with proactive insights and action-oriented recommendations.
* Drive strategic thought leadership with customers leveraging NielsenIQ tools and assets.
* Identify opportunities for increased partnership and elevate those opportunities to organizational partners.
* Facilitate clear day-to-day communications with customers, proving the value of NielsenIQ solutions in support of growth, adoption, and value creation.
* Ensure client stakeholders buy into outcomes and value NielsenIQ is delivering to them
* Understand client structure and organization.
* Ensure on-time delivery of solutions to achieve forecasted revenue on-time.
* Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome.
A Little Bit About You
You are flexible and easily adapt in a dynamic work environment. You have a can-do attitude and are able to tell a story using data. You are the first to recognize an opportunity, then turn it into a solution. Curiosity, communication, and critical thinking drive your work. You are comfortable working with complex customer relationships and issue resolution. You are creative in leveraging existing data sources to answer tough questions. You work collaboratively, part of a remote team within a challenging and matrixed environment while maintaining high standards. You have strong time management skills and are comfortable managing multiple priorities.
#LI-Hybrid
Qualifications
* 3+ years of industry related experience - CPG, Retail, market research, analytics or consulting.
* Experience with NielsenIQ platforms with a heavy focus in panel/RMS data.
* Skilled at managing complex client relationships independently and solving problems effectively.
* Advanced capability in data analysis and synthesis, leveraging large datasets to uncover trends, patterns, and business opportunities.
* Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced, matrixed environment.
* College/University Undergraduate or Master's degree.
* Category Management experience preferred.
Additional Information
This role has a market-competitive salary with an anticipated base compensation of the following range: $64,000 - $75,000. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.
US Benefits
* Comprehensive healthcare plan (medical, Rx, dental, and vision).
* Flexible spending accounts and a Health Savings Account (including company contributions).
* Life and AD&D insurance.
* 401(k) retirement plan including company matching contributions.
* Disability insurance.
* Tuition Reimbursement.
* Discretionary paid time off program and 11 paid holidays.
* Flexible working environment
* Volunteer time off
* LinkedIn Learning
* Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ's AI Safety Policies and Guiding Principles: *******************************************************
Our Benefits
* Flexible working environment
* Volunteer time off
* LinkedIn Learning
* Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the ***************************************************************
$64k-75k yearly 21d ago
Customer Service Manager - In Office
Everett and Associates
Customer service manager job in Mountainburg, AR
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 9d ago
Associate Client Manager - Retail
Nielseniq
Customer service manager job in Bentonville, AR
R25_0024337
Have you ever walked down an aisle in your local grocery store and wondered why your favorite beverage or food product moved? At NielsenIQ, we work with U.S. retailers to help them understand their consumers and to optimize their business down every aisle. We are looking to add an Associate Client Manager to our Retail team.
This is a hybrid role and requires being onsite weekly in Bentonville, AR
Job Description
The Associate Client Manager is responsible for all client activity and the overall success of NielsenIQ at the customer. This includes delivering analytics and initial recommendations for clients based on the NielsenIQ Solutions and Services assigned to them to deliver on. This role has deep knowledge of the customer's business and industry that enable you to identify new opportunities for NielsenIQ to drive value. You'll work successfully across a matrixed organization structure, fully leveraging the service model.
Responsibilities
Partner with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity.
Develop a consultative approach to client business issues, understanding the industry and what issues a client is facing.
Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations.
Lead client presentations with proactive insights and action-oriented recommendations.
Drive strategic thought leadership with customers leveraging NielsenIQ tools and assets.
Identify opportunities for increased partnership and elevate those opportunities to organizational partners.
Facilitate clear day-to-day communications with customers, proving the value of NielsenIQ solutions in support of growth, adoption, and value creation.
Ensure client stakeholders buy into outcomes and value NielsenIQ is delivering to them
Understand client structure and organization.
Ensure on-time delivery of solutions to achieve forecasted revenue on-time.
Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome.
A Little Bit About You
You are flexible and easily adapt in a dynamic work environment. You have a can-do attitude and are able to tell a story using data. You are the first to recognize an opportunity, then turn it into a solution. Curiosity, communication, and critical thinking drive your work. You are comfortable working with complex customer relationships and issue resolution. You are creative in leveraging existing data sources to answer tough questions. You work collaboratively, part of a remote team within a challenging and matrixed environment while maintaining high standards. You have strong time management skills and are comfortable managing multiple priorities.
#LI-Hybrid
Qualifications
3+ years of industry related experience - CPG, Retail, market research, analytics or consulting.
Experience with NielsenIQ platforms with a heavy focus in panel/RMS data.
Skilled at managing complex client relationships independently and solving problems effectively.
Advanced capability in data analysis and synthesis, leveraging large datasets to uncover trends, patterns, and business opportunities.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced, matrixed environment.
College/University Undergraduate or Master's degree.
Category Management experience preferred.
Additional Information
This role has a market-competitive salary with an anticipated base compensation of the following range: $64,000 - $75,000. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.
US Benefits
Comprehensive healthcare plan (medical, Rx, dental, and vision).
Flexible spending accounts and a Health Savings Account (including company contributions).
Life and AD&D insurance.
401(k) retirement plan including company matching contributions.
Disability insurance.
Tuition Reimbursement.
Discretionary paid time off program and 11 paid holidays.
Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ's AI Safety Policies and Guiding Principles: *******************************************************
Our Benefits
Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the ***************************************************************
How much does a customer service manager earn in Fayetteville, AR?
The average customer service manager in Fayetteville, AR earns between $17,000 and $49,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Fayetteville, AR