Customer Service Manager Jobs in Ferguson, MO

Job Title: Client Service Manager FLSA status: Exempt Reports to: Managing Director The Client Service Manager is primarily responsible for building and maintaining strong relationships with clients by acting as a point of contact, managing their accounts, resolving inquiries, ensuring timely execution of transactions, and delivering high-quality service to meet their financial needs. Essential Duties and Responsibilities o Supports Advisor(s), Managing Director(s), and other team members in daily operations. o Prepares materials for client review meetings, including an agenda and a complete and thorough summary of a client's financial position. o Schedules client meetings as necessary. o Maintains accurate client files using internal reporting and management systems. o Prepares and submits client paperwork from custodians, in addition to CFG engagement agreements and supplements. o Executes stock, bond, mutual fund, and other trades as directed by the Advisor and/or Managing Director. o Assists in onboarding new clients to CFG systems and processes. o Assists with client communications and requests via phone calls, emails, in-person meetings, etc. o Commits to ongoing education and professional development to remain current. o Fosters an environment of open, honest, and timely communications. Essential Skills and Experience o Bachelor's degree in Business, Accounting or Finance. o One-year financial services industry experience. o Strong analytical skills and ability to solve problems. o Obtain licenses and/or relevant certifications required/recommended for the position. o Advanced computer skills, including advanced knowledge of the Microsoft Office Suite, internet search and research capabilities. o Experience with industry back-office systems software. o Exceptional oral, written, and interpersonal communication skills. o Understanding of process improvement and project management techniques with the ability to manage both big-picture and process-level implementation. o Strong problem resolution skills with the ability to be detail-oriented and accurate. o Ability to work with staff and clients of all backgrounds and professions. o Self-motivated with the ability to handle a heavy workload and work both independently and under direction. o Effective organizational skills and ability to multi-task, follow-up and meet deadlines. o Uncompromised ability to maintain confidentiality and integrity. o Positive attitude and energetic willingness to learn and cooperate. o Professional appearance and demeanor. Reporting to this position: None Clayton Financial Group abides by the requirements of 41 CFR 6-1.4(a) , 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

The ideal candidate will have experience managing both a production facility and a team. They should be able to analyze each step of the manufacturing process and make effective use of resources to deliver desired outcomes. The candidate will also have an ability to follow safety and compliance guidelines diligently in order to create a healthy work environment for all employees. Responsibilities Oversee plant operations such as budget, production schedule and stock Maintain clean and safe workplace Analyze production costs and inventory to establish areas for improvements Ensure adherence to rules and workplace policies Examine processes and design plans to effectively use available resources Qualifications Bachelor's degree in Engineering or relevant field 6+ years of experience in Plant Management. Experience with either Plastic / Packaging / Molding field Experience in plant management and manufacturing operations Strong communication, management and supervisory skills

Job Title: Contact Center Manager- Sales Status: Direct Hire Schedule: Mon - Fri days Compensation: $70,000 - $85,000 We are seeking a results-driven Contact Center Manager- Sales to lead and optimize our inbound and outbound engagement strategies. This role is ideal for a motivated professional with a passion for sales, process optimization, and team leadership. The position is with a university based out of St. Louis, MO and requires expertise in CRM systems, AI-driven automation, and performance analytics to drive conversion and engagement. Key Responsibilities: · Sales & Team Leadership: o Lead, train, and supervise a high-performing telecommunications sales team across multiple locations. o Develop a sales-driven call strategy that enhances lead conversion and customer engagement. o Establish clear KPIs and performance metrics (contact rate, conversion rate, revenue impact). o Implement sales coaching techniques to improve communication and closing strategies. · Strategic Sales & Engagement Optimization: o Design and execute a data-driven sales strategy across multiple communication channels (calls, SMS, email, WhatsApp, chat). o Enhance lead management by collaborating with marketing, admissions, and IT teams to align messaging. o Identify and implement automation tools (AI chatbots, IVR systems, CRM optimization) to streamline engagement. o Analyze customer interactions and sales data to refine outreach and improve conversion rates. · Technology & Process Improvement: o Oversee the implementation of CRM tools and automation technologies to enhance sales efficiency. o Optimize contact strategies based on real-time performance analytics and lead behavior trends. o Ensure compliance with communication standards and data security protocols. · Cross-Department Collaboration: o Work closely with marketing and admissions to ensure a seamless customer journey from inquiry to enrollment. o Develop standardized scripts and messaging frameworks to improve customer engagement and brand consistency. o Optimize sales funnels through data insights and strategic engagement touchpoints. Qualifications: · Bachelor's degree in Business, Communications, Marketing, or a related field (Master's preferred). · 5+ years of experience in sales management, telecommunication operations, or customer engagement leadership. · Must have experience in managing multiple direct reports. · Proven success in leading high-performing sales teams and improving conversion rates. · Expertise in CRM tools, AI-driven automation, and multichannel engagement strategies. · Strong analytical and strategic thinking skills with a data-driven decision-making approach. · Bilingual (English/Spanish) preferred. · Salesforce experience is a plus. · Ability to travel up to 25% as needed All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

As a Store Manager, you will assist in managing overall store performance by overseeing account management and recovery processes all while providing an unmatched positive customer service experience. Whether it's building customer relationships or demonstrating new sales techniques, you will work daily to set an example and become a key contributor in achieving the store's success. As you're helping your team and the business grow, we'll provide you with ongoing and comprehensive training and development programs to take your career to the next level. Responsibilities: Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition. Work to grow your store by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events. Coach and develop Team Members and assist with employee management and training in order to maximize the team's potential. Assist in managing overall store performance by meeting Key Performance Indicators (KPIs) and tracking, analyzing, and training Team Members on various performance reports. Maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits. Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge-off accounts. Partner with vendors on auctions, vehicle sales, and moving consignment. Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services. Assist in running the store and day-to-day operations in the absence of the General Manager. Utilize personal vehicle to complete bank deposits and other Company business throughout the workday. Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards. Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels. Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.* *Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements. Qualifications: High School Diploma or equivalent required Minimum one year of experience and proven success in a key holder, supervisory, or leadership role At least two years of experience in customer service, sales, or retail Excellent verbal and written communication skills Ability to work phone, Point of Sale, Microsoft Office, and other systems Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated) Must be at least 18 years of age (19 in Alabama) Background check required (subject to applicable law) Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard. Preferred Qualifications and Skills Associate degree or higher Bilingual English/Spanish is a plus and may be required for certain locations What We Offer: Our Benefits Include**: A comprehensive new hire training program Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development Performance-based career advancement Educational Reimbursement Program Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program Company-Sponsored Life and AD&D Insurance Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment) Diverse Culture and Inclusive Environment **Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. About Us TitleMax is one of the nation's largest title lending companies helping thousands of people every day get the cash they need through title loans/pawns and now in select states, with personal loans. Since our first store opened in 1998, TitleMax has expanded to over 900 locations spanning 14 states. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the *****************, @titlemax.com, or @titlemax.biz. In-store positions are in-person only. The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

Department: Operations Reports to: Regional Vice President FLSA Status: Exempt Responsible for the leadership and direction of assigned stores within a district, focusing on operational procedures, merchandise presentation, and execution of all corporate initiatives. DUTIES/RESPONSIBILITIES: Ensures district compliance with all company policies, directives, and operational standards. Visit all stores within each district on a planned schedule, providing constructive guidance and reviewing operational performance. Monitors store sales and payroll performance of all stores and initiates action plans to achieve company goals. Review P&L statements monthly with each Store Manager to ensure all controllable expenses are within company guidelines. Ensures compliance with company cleanliness standards and general store appearance. Coordinates action plans with each Store Manager to execute shrinkage reduction programs in their stores. Monitors the results of store cycle inventories and store audits to ensure corrections of any deficiencies. Ensures all loss prevention communications are followed to maintain awareness of shoplifting issues and internal theft. Maintains compliance with all safety rules and regulations. Ensures timely execution of company procedures for new hires, promotions, and all other status changes through routine communication with each Store Manager. Monitors all training programs for new Store Managers. Approve all required status changes and ensure consistent salary administration within the district. Ensures strict compliance with all Federal, State, and Local laws and accurate recordkeeping of store personnel files. Communicate with buying staff on any merchandise needs, new items, and stock levels. Ensures timely execution of all merchandise presentation guidelines. Monitors the prompt and accurate completion of markdowns, price changes, and store promotions. Communicates new store location possibilities and availability of new site locations for existing stores. Reports on any significant changes within the district concerning vacancies, competition, or any other real estate issues. Other duties may be assigned. REQUIRED SKILLS/ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. LANGUAGE SKILLS: Ability to read and understand documents such as general correspondence, cash reports, markdown reports, register tapes, department reports, and office procedures/memos. Ability to communicate effectively with vendors and fellow associates. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. EDUCATION/EXPERIENCE Bachelor's degree in business administration or related field, or 5 years of experience and/or training in the related field; or equivalent combination of education and experience. PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is regularly required to sit. The employee must frequently use hands to finger, handle, or feel; and talk; or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job may include close vision, distance vision, and depth perception. The incumbent must be able to work in a fast-paced environment. GENERAL INFORMATION The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Equal employment opportunities are provided to all employees and applicants for employment. Discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. is prohibited.

AKIRA Store Manager In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 35+ stores across the United States, as well as a thriving eCommerce business (shop AKIRA.com.) AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand. AKIRA's culture has one very large, distinct difference from other high fashion competitors: Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to Act and Think Like an Owner , and this belief can be reflected across all areas of the company. The Position Store Manager Location Richmond Heights, Missouri Overview: AKIRA Store Managers are fanatical salespeople, driven by goals and dedicated to servant leadership. They excel in ensuring customers are styled by knowledgeable experts who are deeply immersed in the world of fashion. Our mission is to help customers look and feel their best. Store Managers are relentless in recruiting and developing top-tier talent to maintain a high-performing team. By leading through example and adopting an ownership mindset, they go above and beyond to achieve both personal and store objectives. Essential Functions: Recruiting, interviewing, and onboarding exceptional employees and managers. Training, mentoring, and retaining top-tier talent to foster growth and excellence. Cultivating and maintaining a positive and energized store atmosphere. Elevating the selling culture by championing AKIRA's 5 Steps of Selling. Providing timely, constructive feedback both in real-time and through written communication. Inspiring and motivating employees and managers to perform at their best. Ensuring seamless store operations and maintaining impeccable visual presentation aligned with AKIRA standards. Upholding and enforcing all AKIRA policies with consistency and integrity. Exceeding individual sales goals with enthusiasm and determination. Driving the store's daily, weekly, and monthly sales goals to surpass expectations. Leading by example to embody and promote AKIRA's culture and Code of Conduct through our 4 Principles. Qualifications: Minimum 1 year of experience in store management A passion for fashion and a keen eye for trends. An unwavering work ethic and dedication to excellence. Proven leadership skills with the ability to inspire and guide a team. Exceptional communication and organizational abilities. High motivation coupled with a proactive sense of urgency. At least one year of experience in retail management. Expertise in supervising, motivating, and effectively directing employees. Flexibility to adapt to new directions and embrace change with enthusiasm. Comprehensive knowledge of visual merchandising and superior customer service practices. Strong understanding of store operations, including inventory management, loss prevention, retail systems, and budget preparation. The ability to thrive in an entrepreneurial environment, where a hands-on approach drives success. A collaborative mindset, fostering strong and sustainable relationships with employees and managers. Physical Requirements: Move product, supplies and/or boxes repetitively; ability to push, pull, lift a maximum of 50 lbs. based on needs of the role Ability to stand/walk for extended periods of time, including a 10-12 hour shift Diversity & Inclusion: At AKIRA we believe that treating everyone in a first-class manner is essential to fostering an inclusive environment that reflects our values and our community. This is deeply rooted in our company's principles, culture, and fashion. We continuously strive to cultivate a company where employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. Our unique workforce is directly linked to our success and makes us stronger collectively. Benefits and Perks: AKIRA offers competitive benefits for full time employees, including Medical, Dental, Vision, Pet, Life, LTD, FSA/HSA/Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discount. We are committed to encouraging internal development and providing significant career enrichment opportunities. Most importantly, what has propelled AKIRA's growth and success over the years has been the dynamic culture within the company - if you're filled with passion, have a strong desire to get things done, and if you want to go to a place where you know your work matters and where you can implement your ideas and decisions, then AKIRA just might be the place for you. Job Type: Full Time

The Location Manager is a critical leader at the market. The Location Manager will be responsible for overseeing the day to day operations at his/her location(s). The Location Manager will be required to fully understand all aspects of his/her location(s), build positive relationships with the client and increase the efficiencies and business within their delivery operations. Relationship building with client, recruiting, and gaining 100% of client business in each location are utmost priorities. Core Responsibilities & Duties: Focus on relationship with client in order to gain 100% of appliance delivery business Focus on Independent Contractor Partnerships (Profitability & Compliance) Achieve goals set forth by the client & Hub Group Final Mile Develop and hold your staff accountable (if applicable) Continuously recruit and retain Independent Contractors Manage claims and their processes (with FOC assistance) P&L Management (Controllables) Delivery Expense (Minimums / effective routing, support expense) Operating Expenses (Operation Supplies, Truck Use, Uniforms charge back, MC Support Travel, Uncollected Debt) Warehouse Expense (Contracted Labor, Inventory variances) Administrative Expense (Hourly, Contract Admin, Office Supplies, Recruitment, Travel & Meals) Achieve Location Margin goals Rental car vs mileage reimbursement Communicate effectively with the DIA, DIM and client staff Lead Daily Stand-ups (Short, Effective and informative meetings) - (Document and include feedback in recap) Weekly ride behinds in field with teams to ensure client satisfaction and training - (Document and include in recap) Showroom visits as needed in order to build/maintain relationship with client Maintain tote inventory and hold BP's accountable (trade stock) Enforce and adhere to company policies and procedures. Responsible for loadout / warehouse oversight of QC with getting teams off dock Actively route monitor teams from the road (see SOP for details) Travel must be pre-approved by the Area Manager and submitted through Jack Annett. Expenses must be within budget. Hold Weekly Operations Meetings with the DIA to review aging invoices and any issues/goals - (Document and include in recap) Hold BP meetings as needed to review claims, settlements, compliance, etc. Participate in Client and internal conference calls Provide Weekly updates on your locations. Weekly recap should include: Your schedule for the week Summarized update of location(s) Standup recap Ride behind recap Aging invoices update (if applicable) Other duties as assigned Qualifications: Proven leader Effective communication skills Proven results Organized College degree or equivalent experience BEWARE OF FRAUD! Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group's name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind: Hub Group will never solicit money or credit card information in connection with a Hub Group job application. Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail. Hub Group job postings are posted on our career site: ********************************

Standard Wellness's mission is to improve quality of life through safe and easy access to cannabis by providing consistent, high-quality product through innovation, vertical integration and aggressive regulatory reform. We aim to create a new standard in the medical cannabis industry for quality, care, innovation, and education while still maintaining a focus and conscious understanding of how our decisions within the role effect the social and environmental impact in our community and for our patients. We're committed to a research-driven, patient-centric approach in all that we do, and we work to have a lasting positive impact in our community. Position Summary: The General Manager will be responsible for all aspects of the day-to-day operations of the dispensary to include, but not limited to, overseeing the needs of all customer care, hiring team members, developing the dispensary team, and the overall performance of the store. This position will be responsible for ensuring that the dispensary is operating in a manner that is compliant with all state and local rules and regulations. The General Manager will be the main point of contact with the Department of Health and Human Services and will oversee administrative duties of the dispensary. Essential Job Functions: Manage, supervise, and direct the daily operations of the dispensary in accordance with state and local rules and regulations. Work with supervisor to develop and implement dispensary policies and procedures to ensure that they are in line with industry standards and in legal compliance with the Department of Health and Human Services. Maintain an in-depth knowledge of every product and strain in the dispensary as well as industry-wide product knowledge; provide education to dispensary associates about cannabis strains, edibles, concentrates, and consumption mechanisms. Oversee all aspects of receipt, storage, packaging, labeling, handling, tracking and dispensing of products containing marijuana and marijuana waste in accordance with state and local rules and regulations. Maintain a professional public relations image that communicates the mission for The Forest to the public and the cannabis industry as a whole. Responsible for communicating all regulatory and/or business needs to company leadership. Responsible for overall performance of the store including revenue, margins, and customer traffic. Direct hiring, scheduling, development, performance reviews, discipline, promotion, or termination activities of the dispensary staff. Other duties as assigned by your supervisor. Qualifications Required: Must be at least 21 years of age. Must have a high school diploma, or the equivalent. Associates or bachelor's degree in business or related field or commensurate experience, preferably in the retail or hospitality industry. Must be able to pass all background check requirements and obtain licensing as set forth by the Department of Health and Human Services. Must be able to perform the essential functions of the job with or without an accommodation. Must be able to read, write, speak, and understand the English language. Preferred: Dispensary or cannabis industry experience and knowledge of Metrc or seed to sale tracking systems. Experience ordering for high-volume retail/hospitality setting. Knowledge, Skills and Abilities: This section outlines the knowledge, skills, and abilities necessary for the General Manager to be successful in their role. It is not intended to be an all-inclusive list. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of principles and methods for showing, promoting, and selling products or services and sales control systems. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Ability to develop specific goals and plans to prioritize, organize, and accomplish your work. Ability to provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, and in-person Ability to handle complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiating with others Strong organizational skills Excellent written and verbal communication skills Ability to establish and maintain interpersonal relationships. Strong attention to detail with the ability to work in a fast-paced environment.

TheMilVet is partnered with PE clients who are consolidating fragmented industries across America. These are industries that have no national presence or brands that dominate the market. Our PE partners create value through consolidation and quickly scaling the core business in a high growth environment. As an example, a sister portco in this fund grew its revenue from $0 to $2B in 4 years and after 300+ acquisitions. For more information about his strategy, we've included an article from the Harvard Business Review . Private Equity Needs a New Talent Strategy Our clients enter a market through acquisition, hire a leader to be its champion for growth [the General Manager], and begin to rapidly scale the local market. As the new market grows, they search for other local complementary businesses to tie under the newly hired GM. Assuming performance, the goal is for the new GM to grow into the market leader responsible for multiple companies. This PE client is a top-decile private equity fund with a long history of successful investments in professional, residential, and tech services. This specific holding company is an investment out of its 9th fund, which will have ~$4.5 billion of committed capital and is focused on acquiring and growing residential home services companies. Company revenue has grown from $0 to $2B in 4 years. Their executive leaders who are building this firm are experienced PE operators and represent an all-star team. Past GM hires have included high performing Veterans with strong leadership skills and next-level execution abilities. Military profiles include leaders from Special Forces, Ranger Regiment, the nuclear Navy, USMC Infantry and MARSOC, etc. Position Details: This is an opportunity to be a General Manager at one of the company's partner brands. The GM will oversee all aspects of a location's day-to-day operations; the person is the ‘sunrise and sunset' for the entire business. The GM will drive growth, performance metrics, create an amazing workplace culture and develop all staff and management, constantly striving to be a world-class operator and helping others to do the same. You will own the full operating P&L of a specific geography in the continental US and will be responsible for driving organic growth of the business. You will be supported by regional presidents, partner services teams that work at the holding company level, and adjacent business CEOs. Additional primary responsibilities will include: Successful integration of tuck-in acquisitions that occur in your market area Hiring and managing business leaders within your company Partnering with peer CEOs to ensure that best practices are shared across the full platform Working with peers and leadership to share best practices Your Professional Qualifications: 5+ years post-military experience of demonstrated business growth Key attributes for the right hire: Unmatched will to win as a team Ownership mentality Growth mindset Able to identify opportunities, motivate employees, and create a culture of growth Data-driven decision making KPI focused Servant leader mindset History of building great teams of A-players with high retention Enjoys building a team-first mentality Bias for action History of operating at high pace of play Deep respect for blue-collar workers Compensation: Mid - High $100Ks OTE Performance-based equity Industry-leading benefits package

Starting Hourly Rate / Salario por Hora Inicial: $16.25 USD per hour As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together. ALL ABOUT GENERAL MERCHANDISE Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all General Merchandise (GM) areas of the store. This team leads Food & Beverage and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery to our guests by owning pick, pack and ship fulfillment work. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a General Merchandise Expert can provide you with the: Knowledge of guest service fundamentals and experience supporting a guest first culture across the store Experience in retail business fundamentals including: department sales trends, inventory management, and process efficiency and improvement Experience executing daily/weekly workload to support business priorities and deliver on sales goals As a General Merchandise Expert, no two days are ever the same, but a typical day will most likely include the following responsibilities: Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach Engage with guests in a genuine way, which include asking questions to better understand their specific needs Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience Thank the guest in a genuine way and let them know we're happy they chose to shop at Target Be knowledgeable of GM areas to ensure sales floor is zoned, in stock and accurately signed and priced for guests Acknowledge guests as you complete workload with minimal guest disruption; partner with leadership to prioritize daily workload based on business and guest needs Ensure regular and promotional signing is set accurately for GM categories and be knowledgeable of products in the ad Execute inbound, replenishment, backroom and signing processes for GM areas Execute processes including pricing, presentation sets, and inventory accuracy as directed by your leader for all areas Understand how operational procedures, like planogram (POG) ties, product capacities and salesfloor quantities impact shortage, profitability, in store replenishment and inventory accuracy Operate power equipment only if certified Follow processes accurately with attention to detail, monitor own progress Demonstrate a culture of ethical conduct, safety and compliance Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices Support guest services such as back-up cashier, and digital fulfillment processes and maintain compliance culture while executing those duties, such as federal, state, and local adult beverage laws All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you…. That's why we love working at Target Stocking, Setting and Selling Target products sounds like your thing… That's the core of what we do You aren't looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a General Merchandise Expert. But, there are a few skills you should have from the get-go: Welcoming and helpful attitude toward guests and other team members Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed Work both independently and with a team Resolve guest questions quickly on the spot Attention to detail and follow a multi-step processes Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Accurately handle cash register operations as needed Climb up and down ladders Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds Flexible work schedule (e.g., nights, weekends and holidays) reliable and prompt attendance necessary Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. Ability to remain mobile for the duration of a scheduled shift (shift length may vary) Find competitive benefits from financial and education to well-being and beyond at ********************************************** Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at ************** for additional information.Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.

Job Details Fenton - Fenton, MODescription Customer Service Manager Department: Administration Vice President of Business Planning and Administration Responsible for overseeing the customer service team and ensuring that both internal and external customers receive exceptional support. This role also involves covering for team members who are on vacation. The ideal candidate is proactive, empathetic, and has a strong background in customer service management, with a focus on continuous improvement and team development. Principal Duties and Responsibilities: Lead, mentor and develop the customer service team, promoting a positive and supportive work environment Conduct regular training sessions to improve team skills, customer handling techniques and product/service knowledge Work closely with other departments, such as Sales, Operations and Finance Perform required phone calls to customers, sales professionals & delivery drivers Update computer files with information from end of day processing Handle customer order calls, order entry and hotshot requests via the telephone and internet Respond to, investigate and resolve retailer inquiries and issues Also, they may assist other administrative staff with overflow work from other departments. Oversee supervision of office supplies & materials All other duties assigned for cross-training purposes Qualifications Bachelor's Degree required, High school diploma or GED certificate required. Strong leadership and team-building abilities Excel problem-solving and conflict-resolution skills Strong verbal and written communication skills Ability to work cross-functionally and influence at various levels of the organization Customer service and telephone skills with the ability to maintain a calm composure with customers and employees. Alpha and numeric data entry skill required. Strong 10-key skills a plus Strong computer skills required Ability to set priorities, coordinate multiple projects simultaneously and be attentive to details. Ability to work in a team environment Strong initiative and follow up skills Ability to work flexible hours if necessary WHY CHOOSE GREY EAGLE DISTRIBUTORS? We offer... 401(k) retirement savings plan with a percentage company-match contribution Competitive wages Paid holidays Paid time off Medical, dental, vision, life, and accidental insurance Short-term disability Long-term disability Employee assistance plan - for access to counseling, consulting and other community resources Wellness program Subject to eligibility, terms, and conditions Who we are: Grey Eagle Distributors is the largest Anheuser-Busch beer distributor in Missouri and one of the largest in the Midwest. Our team is dedicated to delivering the best in class service and the highest quality products to our customers. We take pride having a special presence in the community through our involvement with many charitable organizations in the St. Louis area. We offer many opportunities to learn and grow your career. Come work for a company that the Business Journal named "Best place to work!"

About the Role As the Customer Service Manager, North America at Watlow, you are responsible for overseeing a team across North America, with an indirect team globally. This position focuses on managing local personnel and customer-facing processes, ensuring the execution of policies and processes to deliver a superior customer experience. The manager will drive continuous improvement, team development, and collaboration while optimizing performance, budget, and service delivery across customer service and product support teams. Your Key Responsibilities * Serve as a Subject Matter Expert (SME) in customer service operations * Manage daily operations and ensure alignment with business goals * Interpret and implement policies, and solve complex problems * Analyze trends, metrics, and customer feedback to improve service * Lead process improvements and integrate new technologies * Control budget, staffing, and expenses in line with the Annual Operating Plan (AOP) * Foster collaboration, build relationships, and promote consensus within teams * Coach and mentor team members, identifying development opportunities * Partner with internal teams to drive customer success and act as the voice of the customer * Oversee escalations, support procedural questions, and ensure service excellence * Use business tools and Lean methodologies to optimize performance and service delivery * Stay updated on product knowledge, compliance, and industry trends Short-Term Goals In the first 90 days, the Customer Service Manager will focus on team assessment, process improvements, and performance optimization * First 45 Days: Build relationships with teams in MN, MO, and Mexico, assess workloads, evaluate team structure, define key performance metrics, and familiarize with systems * By 90 Days: Implement performance tracking, optimize team roles, improve processes, and enhance training for long-term efficiency Required Qualifications * Bachelor's degree in a related field preferred, or equivalent years of experience * 10+ years of leadership experience in customer service or a related field * Experience working in a manufacturing environment * Deep experience with ERP systems; MacPac experience preferred Desired Qualifications * Proven experience in driving strategy and aligning team goals with business objectives * Strong background in leading and implementing continuous improvement projects (e.g., Lean, Six Sigma) * Excellent communication and interpersonal skills, with the ability to collaborate across functions * Experience managing teams in a multi-cultural environment * Ability to analyze data and use insights to optimize customer service processes * Adaptability to new technologies and systems to improve service delivery

The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world's happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities-treating everyone like family. The Customer Service Manager leads a team of Customer Service Representatives to provide exceptional service to customers while overseeing office and administrative duties. The role is responsible for ensuring that organizational Key Performance Indicators (KPIs) are met and maintaining efficient operations. Responsibilities: Plan, coordinate, and supervise the activities of the Customer Service Representative(s), ensuring customer relationships are maintained and operational objectives are met. Identify customer trends and operational inefficiencies, collaborating with leadership to resolve issues and improve service delivery. Oversee regular audits of the CRM system to ensure compliance with business and regulatory standards, while providing coaching and support to team members for continuous development. Assist with appointment scheduling, customer follow-ups, escalations, hiring, and training of the local Customer Service Team, and ensure team members are up to date on company policies and services. Qualifications: High School Diploma or GED. Must have 2+ years of customer service and/or conflict resolution experience. 1+ year of customer service management experience. Pest Management Software Systems experience is preferred, and the ability to use computers and telephone systems is essential. Pay and Benefits EcoShield is proud to offer competitive pay and full benefits! Compensation range depending on experience: $46,000- $50,000. Paid sick and vacation time along with 10 company-paid holidays Comprehensive medical, dental, and vision insurance options, including a Health Savings Account (HSA). Short-term and long-term disability coverage, plus voluntary life insurance.

Job Details St. Peters - St. Peters, MO Part Time Customer ServiceDescription Kennelwood Pet Resorts is looking for a Customer Service Representative to be a part of a growing industry leader pet care business. As a Customer Service Representative, you arrive each day determined to provide quality and efficient customer service to each and every client. As the first point of contact for most of our services, you play an essential role in establishing trust with our current and future clients. Essential duties and responsibilities: Greet clients and check in their pets for services such as boarding, training, grooming, or daycamp Listen carefully to ensure each pets instructions and needs are communicated correctly Take reservations, answer questions, and resolve concerns both in person and over the phone Keep accurate and organized records on all incoming and outgoing clients Process payments for services Ensure pet is placed accurately for their services Maintain a clean and well prepared lobby for clients and their pets May be cross-trained in other departments Qualifications: Ability to stand and/or walk for extended periods of time Ability to lift at least 40 lbs on a regular basis and up to 50 lbs on occasion Ability to walk dogs of all sizes on leashes Comfortable working around pet hair and dander A passion for animals Ability to work a flexible schedule including weekends and holidays No experience necessary! What's in it for you? Health, Dental and Vision Insurance Weekly paychecks Training and growth potential 401k plus employer match Paid time off and paid holidays Free Pet Boarding and Dog DayCamp Discounts on Training and Grooming Bring your pet to work with you! Benefits may vary per position and department This description is representative only and is not exhaustive of all the tasks this position may be required to perform. Kennelwood Pet Resorts opened its first location in 1974. Since the beginning, Kennelwood has been a leader in the pet care industry being the first to introduce pet services like Shed-X and Doggie DayCamp and continues the tradition by offering services such as training, grooming, dog daycamp, and boarding. Kennelwood has nine convenient pet resort locations as well as a Kennelwood Academy for Dog Training Professionals. Kennelwood continues to be an industry leader and has the philosophy that the experiences we create form connections that build trust and confidence. Join our team and be a part of the tradition and contribute to the lives of the pets entrusted in our care!

At Serendipity Labs we have prided ourselves on creating a business that is an extension of the corporate workplace. Trusted by some of the largest and smallest companies around, we provide flexible workplace solutions and have created a national network of safe, comfortable, well designed, and professional work environments for businesses of all types and sizes to call their own. We do all of this by blending really great places to work with 5-star service delivered by a well-trained, experienced and people focused team. It is workplace as a service. As we expand our network of locations, we are looking for the next best talent to join our team. This is a fast-moving industry that requires passionate, engaging, high energy individuals that stand out in a crowd and that our members will enjoy interacting with every day. This is the perfect role for anyone aspiring to or have run their own business unit and those who can combine a love for hospitality and managing a team with the challenge of achieving revenue and business goals. Your Future Role: Experience Coordinator Do you enjoy creating lasting impressions and building long-term professional relationships? Do you have an engaging personality and love for hospitality? Are you fulfilled by the opportunity to contribute to someone's day in small, but profound ways? All of this will help you deliver an exceptionally high standard of personal customer service to our members and guests each day as an Experience Coordinator! You are the team member that our members see every day, and the backbone of our daily operations. Seamless event execution, professional appearance and friendly, courteous demeanor are all essential ingredients in being successful in this role, as is the ability to think ahead and anticipate people's needs. You love people and people love you. All this can be accomplished by: Providing a warm and professional welcome to visitors and users of the lab at reception. Effectively handling phone and in person requests for assistance. A keen attention to detail to anticipate Member needs. Opening and closing the lab location so that its ready for business and meeting our brand standards. Properly stocking and maintaining the appearance of the lab including reception, meeting rooms, Café, Member and common areas. Light cleaning duties with strong attention to detail to ensure the Lab is always up to brand standard for our Members. Assisting in delivering Meeting & Events booked into the lab including set-up, catering, and clean-up. Creating a community through contributions to member events and fostering ways to engage members and the local community. Generating interest in the lab by assisting with certain local marketing activities. Knowing the Lab's Members to ensure the best possible handling of requests, visitors, and service requirements. Updating, charging, and maintaining accurate member information in billing software. Being knowledgeable of all other lab locations, our products and services, and acting as a brand champion. Serving as backup to other similar positions at other Serendipity Lab locations nearby (if applicable) Requirements: Reasoning, remembering, mathematics, appropriate language (written and verbal) ability. Support and interact with members, visitors and lab staff Hearing - Ability to receive detailed information through oral and telephone communication. Talking - Clearly expresses ideas by means of spoken word. Ability to sit, stand, type and view a computer screen for extended periods of time (covers repetitive motions and vision) Ability to perform low impact physical tasks, such as use of stairs, stooping, walking, pushing, pulling, and lifting. Regular usage of stairs if required at the location. Perks and Benefits: Competitive hourly rate Paid sick leave Potential bonus up to $500 per quarter 80 % Paid Medical, Dental, Vision (Yearly Open Enrollment) 50% Paid Short-Term and Long-Term Disability Flexible Spending Account (FSA) and Health Savings Account (HSA) which allows you to set aside pre-tax dollars to pay for qualified expenses Paid Parental Leave Policy 401K -through TriNet & Empower Retirement Services Employee Assistance Program (EAP) Commuter Benefits Staff Discounts via TriNet Marketplace on hotel rates, car rentals and more Generous Paid Time Off, Sick Time and company paid holidays Educational Assistance Program - Serendipity Labs encourages career advancement and provides resources for our employees looking to further their education in the form of tuition reimbursement. Employee Referral Program Essential Knowledge, Skills, and Abilities: Demonstrate a positive, pleasant, and professional demeanor with exceptional customer service skills Experience in delivering a high level of hospitality and handling customer service request Strong organizational and communication skills, ability to prioritize workload and work efficiently with minimal supervision A high attention to detail and being keen to deliver great experiences Being a self starter but being open and willing to take direction Knowledge of Microsoft Office suite, including Word, Excel and Outlook Planning, managing, and executing events or meetings High School Diploma or equivalent Minimum 1 year experience in a hospitality position Employment is contingent upon successful completion of all applicable pre-employment screenings, conducted in compliance with local, state, and federal laws.

This position is responsible for the supervision of the Customer Service department to ensure superior customer satisfaction for all Volpi Customers. In conjunction, he or she will develop, implement, and manage of all operations, policies, and procedures to ensure that all customer service employees understand the importance of following protocol. The position is responsible for coordinating with outside and internal sales staff on specific needs and requirements for accounts and will require you to be onsite in St. Louis, MO. This position does not qualify for relocation assistance. Essential Functions and Responsibilities: Supervise and manage a team of customer service coordinators to deliver exceptional service each day. Set performance goals and provide continuous coaching and feedback to improve team performance. Hire, train, and evaluate customer service staff. Monitor and track key performance indicators (KPIs), such as response time, customer satisfaction, complaints, and resolution times to identify areas for improvement. Manage and utilize the EDI and the ERP system to communicate customer demand to the operations department, ensuring all customer orders comply with agreed-upon lead times, pricing, and minimum order quantities. Communicate changes in customer ordering patterns and product issues to the Sales and Marketing team. Manage and maintain customer portals, pricing lists, contract files, and key account information Coordinate promo allowances by account and input promotional calendars into the Trade Management Platform, working with Accounting to ensure proper clearance. Oversee credits, damages, complaints, pickups, deductions, samples, and shorts. Reduce deductions from customers through the accurate invoicing and documentation at all levels of transactions. Cross-train and document all procedures required of the customer service team to service all Volpi customers. Demonstrate the values and culture of the organization, providing an atmosphere conducive to the delivery of high-quality work. Assist in other areas as required. Candidate Qualifications: Minimum two-year college degree required, a Bachelor's degree in Business, Marketing, or another related field is preferred. Some sales experience is required, preferably in a retail food environment. Must demonstrate strong analytical skills and the ability to accurately interpret purchase orders and other internal and external documents. Upbeat personality, with exceptional communication and organizational skills. Comfortable producing various reports and general business correspondence. Excellent command of written and spoken English Must possess a “service oriented” mindset, and the ability to manage multiple customers and projects at one time. Willing to travel when required, (up to 5% of the time). Ability to prioritize and work effectively in a busy, fast-growing, team setting. Proficiency in Microsoft Outlook, Word, Excel, and Power Point required. Experience utilizing Great Plains ERP and EDI are preferred. Ideal candidate is a detail-oriented, results-driven, self-starter that embraces individual accountability. At least 5 years prior management experience

As a Mechanical Claims Supervisor, we want an individual who can motivate and encourage participation to achieve company objectives concerning mechanical claims authorization, customer service delivery, and productivity. The supervisor will review results of key performance indicators and utilize reporting tools to identify opportunities to bring positive change, engaging with their teams, and staying in alignment with key business and operational initiatives. The supervisor will also assist analysts in the resolution of difficult and complex automotive repair claim situations. Communicate effectively using verbal and written skills with retail and wholesale customers, Automotive repair facilities, and non-related parties both internally and externally. The supervisor will also be involved in projects at times that require initiative, follow through, and attention to detail. The supervisor is responsible for department goals and objectives and making recommendations to management to work towards continuous improvement. Responsibilities: Provide support as it relates to operational impacts of Mechanical Claims evolution with technology and how we support the way Automotive dealers/customers want to communicate with JM&A. Provide leadership and development opportunities for associates. Ensure feedback, coaching and development is provided to associates on an ongoing and regular basis. Continuously evaluate key performance indicators and associate related reporting tools, and observations of team to look for opportunities for process improvements Maintain process, procedures, reporting to ensure efficiency and meeting of department performance objectives and service levels. Ensure department impacts are known and communicated with teams. Work on special projects as they relate to key initiatives and process improvements Point of contact for escalations and claim disputes and must provide customer support and resolution to both customers and internal Field Representative Monitor, review, and audit mechanical repair claims for proper claims adjudication based on vehicle service contract coverages and internal processes Qualifications: 5+ years of experience in the Automotive repair Industry preferred Understanding of JM&A Products and Services a plus Demonstrated leadership skills and experience with leading groups through change using proven change management processes Ability to work collaboratively across levels within the organization Must possess strong analytical, critical thinking skills and as well as presentation skills Proven ability to multitask and manage multiple tasks while driving results Experience with contact center management using platforms such Alvaria, Ring Central, and Salesforce a plus Proficient in the Microsoft Office Suite including Microsoft Teams (Excel, PowerPoint, Word etc.) · Must be willing to support staff during hours of operation from 8am - 8pm EST, plus some Holidays and Saturdays High school diploma or GED required Automotive mechanical repair knowledge preferred Bachelor's Degree a plus Bilingual a plus This is NOT a fully remote position; a weekly hybrid schedule is required. #LI-KB1 #LI-Hybrid This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary. JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law. DISABILITY ACCOMMODATIONS If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family's Talent Acquisition department at ****************************** for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.

Are you a retail manager ready to build your team? Building a strong team is not just about finding the right skills. It is about creating a culture where individuals thrive and collectively achieve greatness. Find this today at Hobby Lobby! Currently hiring experienced retail managers! Make your career move NOW! Starting salary range: $68,900 to $74,100 plus bonus annually. Auto req ID 15264BR Job Title Retail Co-Manager IL Job Description - Requirements Must possess an entrepreneurial spirit with the ability to make sound decisions pertaining to your store operations and personnel Must be a motivational leader with the willingness to develop and work alongside their team Must have previous management, preferably in "Big Box" retail environment Must have a willingness to relocate for the right opportunities Benefits: Competitive Wages Medical, Dental and Prescription Benefits 401(k) Program with Company Match Paid Vacation Sick / Personal Pay (SPP) Employee Discount Life Insurance and Long-Term Disability Insurance (LTD) Flexible Spending Plan Holiday Pay Safety Sensitive Position - subject to pre-employment drug testing where applicable by law. Hobby Lobby Stores Inc., is an Equal Opportunity Employer For reasonable accommodation of disability during the hiring process call **************. State/Province Illinois

AKIRA Store Manager In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 35+ stores across the United States, as well as a thriving eCommerce business (shop AKIRA.com.) AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand. AKIRA's culture has one very large, distinct difference from other high fashion competitors: Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to Act and Think Like an Owner , and this belief can be reflected across all areas of the company. The Position Store Manager Location West County Center, Des Peres MO Overview: AKIRA Store Managers are fanatical salespeople, driven by goals and dedicated to servant leadership. They excel in ensuring customers are styled by knowledgeable experts who are deeply immersed in the world of fashion. Our mission is to help customers look and feel their best. Store Managers are relentless in recruiting and developing top-tier talent to maintain a high-performing team. By leading through example and adopting an ownership mindset, they go above and beyond to achieve both personal and store objectives. Essential Functions: Recruiting, interviewing, and onboarding exceptional employees and managers. Training, mentoring, and retaining top-tier talent to foster growth and excellence. Cultivating and maintaining a positive and energized store atmosphere. Elevating the selling culture by championing AKIRA's 5 Steps of Selling. Providing timely, constructive feedback both in real-time and through written communication. Inspiring and motivating employees and managers to perform at their best. Ensuring seamless store operations and maintaining impeccable visual presentation aligned with AKIRA standards. Upholding and enforcing all AKIRA policies with consistency and integrity. Exceeding individual sales goals with enthusiasm and determination. Driving the store's daily, weekly, and monthly sales goals to surpass expectations. Leading by example to embody and promote AKIRA's culture and Code of Conduct through our 4 Principles. Qualifications: Minimum 1 year of experience in store management A passion for fashion and a keen eye for trends. An unwavering work ethic and dedication to excellence. Proven leadership skills with the ability to inspire and guide a team. Exceptional communication and organizational abilities. High motivation coupled with a proactive sense of urgency. At least one year of experience in retail management. Expertise in supervising, motivating, and effectively directing employees. Flexibility to adapt to new directions and embrace change with enthusiasm. Comprehensive knowledge of visual merchandising and superior customer service practices. Strong understanding of store operations, including inventory management, loss prevention, retail systems, and budget preparation. The ability to thrive in an entrepreneurial environment, where a hands-on approach drives success. A collaborative mindset, fostering strong and sustainable relationships with employees and managers. Physical Requirements: Move product, supplies and/or boxes repetitively; ability to push, pull, lift a maximum of 50 lbs. based on needs of the role Ability to stand/walk for extended periods of time, including a 10-12 hour shift Diversity & Inclusion: At AKIRA we believe that treating everyone in a first-class manner is essential to fostering an inclusive environment that reflects our values and our community. This is deeply rooted in our company's principles, culture, and fashion. We continuously strive to cultivate a company where employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. Our unique workforce is directly linked to our success and makes us stronger collectively. Benefits and Perks: AKIRA offers competitive benefits for full time employees, including Medical, Dental, Vision, Pet, Life, LTD, FSA/HSA/Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discount. We are committed to encouraging internal development and providing significant career enrichment opportunities. Most importantly, what has propelled AKIRA's growth and success over the years has been the dynamic culture within the company - if you're filled with passion, have a strong desire to get things done, and if you want to go to a place where you know your work matters and where you can implement your ideas and decisions, then AKIRA just might be the place for you. Job Type: Full Time