Customer service manager jobs in Folsom, CA - 1,477 jobs

Accenture Consulting: Your Unique Place in our Global Collective Being part of Accenture Consulting means becoming an expert at making the New happen Now. To us, the New is all about the wise pivot that turns constant disruption to continuous reinvention. If you want to be a leader in a thriving digital transformation powerhouse that is in a constant state of reinvention, then look no further. We work at the heart of our clients' organizations so that no matter how complex the situation, no matter how tough the issue, they can face the future today with confidence. If you love solving challenges and not just studying them, then Accenture Consulting is the right place for you. As a leader, you'll join us in creating the future of consulting at the intersection of business and technology. You'll get to work with an amazing mix of world class experts with access to the most robust portfolio of capabilities and ecosystem relationships in the industry, all while having unrestricted client access. Together, you'll do so much more than consult. Coming here means future-proofing your career as a leader. Becoming tech savvy, well-rounded, and market-relevant leaders with an ownership and founder mindset doesn't happen by chance. We invest in training and development in a big way, so you can build your future along with ours, creating an impactful career unique to you. Ultimately, we believe that we are greater than me and possess an unwavering commitment to inclusion and diversity. Joining Accenture Consulting means you will learn, innovate, and lead, and together we will improve the way the world works and lives. Key responsibilities of the Retirement Management Consulting Senior Manager may include: Design and implement business changes that drive industry-specific, function and digital operating model transformation, focusing on tasks relating to people and process. Ability to manage dynamic consulting projects with heavy client engagement. Synthesize overall technology needs by analyzing a wide variety of solutions, selecting the most relevant tools/techniques to meet specific client requirements. Consult and partner with our clients to help them develop high performance solutions to advance their industry position. Ability to understand client needs, develop proposed solutions and delivery high impact technology initiatives. Qualification Basis Qualifications: Minimum 10+ years of strong leadership skills in Financial Services specializing in delivering a wide range of Retirement solutions. Minimum 7+ years of external consulting/program management experience on large scale programs with a proven track record of successful engagement delivery within the industry. Bachelor's Degree Preferred Qualifications: Proven ability to work independently and as a team member. Excellent communication (written and oral) and interpersonal skills Good organizational, multi-tasking, and time-management skills Strong problem solving and troubleshooting skills with the ability to exercise mature judgment. Strong client relationship development and client management skills Eagerness to mentor junior staff Experience contributing to new business development opportunities. Experience working with onshore and offshore delivery teams. Demonstrated leadership in professional setting; either military or civilian Demonstrated teamwork and collaboration in a professional setting; either military or civilian Advanced Degree Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $132,500 to $338,300 Cleveland $122,700 to $270,600 Colorado $132,500 to $292,200 District of Columbia $141,100 to $311,200 Illinois $122,700 to $292,200 Maryland $132,500 to $292,200 Massachusetts $132,500 to $311,200 Minnesota $132,500 to $292,200 New York/New Jersey $122,700 to $338,300 Washington $141,100 to $311,200 Locations

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. **Job Category** Retail **Position Summary** Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. Pay Range: $23.69 - $35.54 **Responsibilities** + Assign and schedule work duties to auto service staff according to individual skill level. + Serve all automotive service needs of customers. + Oversee the hiring and training of an effective auto service team. + Ensure high teammate retention. + Maintain compliance with quality standards. + Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up. + Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty. + Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations. + Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop. + Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation. **Minimum Qualifications** + High School Diploma or equivalent. + 4 years of auto service technical experience. + 1 year of service manager or service writer experience. + Problem solving - customer complaints. + Aptitude to manage inventory, scheduling, equipment maintenance, etc. + Capacity to lead and coach others. + Teammate and customer/communication skills. + Ability to recruit and select technicians successfully according to store requirements. + Willingness to continue education and remain current in automotive repair issues. + Must have valid automotive driver's license at all times in order to test drive customer's vehicles. **PREFERRED QUALIFICATIONS** + 2 year degree or equivalent. **OUR CREW KNOWS** **BENEFITS** + Medical, Dental and Vision - Starting day 1 for all our teammates + Paid vacation and holidays + On-the-job training and company-funded ASE certifications + Flexible work schedule + 401(k) match + On demand pay (daily pay) program available **OUR VALUES GIVE BACK TO** **YOU** + Professional Development: No matter where you're at in your career, we've got the resources to help you level up. + Community Involvement: We pride ourselves on working with our local communities and giving back where we can. + Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together. **At Bridgestone, you are Free to Be** We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need. **What we offer** At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you: + A supportive and engaging onboarding experience to ensure a smooth transition into our team. + The opportunity to develop and grow, through training and regular mentorship. + Corporate Social Responsibility activities. + A truly global, dynamic and challenging work environment. + Agility and work/life effectiveness and your long-term well-being. + A diverse and inclusive team. _Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._ **Employment Eligibility** If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** **Senior Operations Management Trainee (Senior OMT)** Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new skills and set yourself up for continued growth? As a **Senior Operations Management Trainee** at BioLife, you will participate in an advanced leadership development program that will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking with supportive leaders and prepare yourself for accelerated career growth. After completing the program and obtaining a Plasma Center Operations Manager role, you'll relocate to one of BioLife's locations. **Our growth is your bright future.** Opportunities to grow as a leader are within your reach. With the incredible growth of 235+ BioLife Plasma Services centers across the U.S., the future looks bright for you. When you work at BioLife, you'll feel good knowing what you do makes a difference. **_A typical day for you may include:_** + **Continuous Learning & Development:** The expedited training program lasts approximately six months. Upon completion, you'll have 12 months to obtain a Plasma Center Manager position. During this time, you'll receive hands-on experience and have mentorship opportunities. Drive your own learning plan that covers all aspects of managing our high-volume blood plasma collection facilities. + **Team Management:** You'll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members' development, participate in staff planning and recruiting, and engage and retain employees. + **Career Advancement:** Work towards obtaining a Plasma Center Operations Manager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you'll have opportunities to open and operate brand new plasma centers. + **Supportive Teamwork:** You'll work in our fast-paced, team environment; provide operational support; conduct management training; problem-solve; and communicate with senior management. + **Exceptional Customer Service:** Retain donors by creating a positive donor experience. You may also assist with production. + **Travel Opportunities:** Learn from and network with BioLife team members across the country. You'll be able to return home every other weekend. **REQUIRED QUALIFICATIONS:** + **Relocation Required** upon graduation/completion of Trainee Program. You will be able to choose which location you would like to apply to. + 3-5 years of experience leading medium to large teams (20+ direct reports) + Up to 90-100% travel during the Trainee Program + Ability to walk and/or stand for the entire work shift + Willingness to travel and work at various BioLife locations across the country + Ability to work evenings, weekends, and holidays + Have a valid driver's license for the entire duration of the program + Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees + Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. + Fine motor coordination, depth perception, and ability to hear equipment from a distance + Due to potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear **PREFERRED QUALIFICATIONS:** + Associates or Bachelor's Degree + Experience working with SOPs, GDP, GMP, CLIA, and the FDA + Experience working in a highly regulated or high-volume retail environment + Excellent interpersonal, organizational, technical, and leadership skills **About BioLife Plasma Services** Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. _BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._ _Equal Employment Opportunity_ \#LI-Remote **BioLife Compensation and Benefits Summary** We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. **For Location:** USA - SC - Virtual **U.S. Base Salary Range:** $80,000.00 - $110,000.00 The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. **EEO Statement** _Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._ **Locations** USA - SC - Virtual **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Full time **Job Exempt** Yes

The Senior Manager of Regulatory Affairs is responsible for leading regulatory strategy and execution across Kevin's Natural Foods' portfolio. This role ensures full compliance with FDA, USDA, FSMA, and applicable state and international regulations while supporting product innovation, labeling accuracy, customer requirements, and brand integrity. This position serves as KNF's primary regulatory subject matter expert and works cross-functionally with R&D, Quality, Operations, Supply Chain, Sales, and Marketing to bring compliant, high-quality products to market efficiently. What You'll Do: Develop, implement, and maintain KNF's regulatory policies, procedures, and compliance programs for product labeling and associated product claims in alignment with company goals. Monitor, interpret, and communicate changes in FDA, USDA/FSIS, FSMA, and applicable international regulations; proactively assess impact and recommend actions. Ensure compliance with applicable product certifications and claims, including (as applicable): Organic, Non-GMO Project Verified, Paleo, Gluten-free and other customer or market-driven requirements. Serve as KNF's primary regulatory contact for customers, auditors, and regulatory agencies. Oversee review and approval of product labels, packaging artwork, and claims to ensure compliance with ingredient statements, Nutrition Facts, allergens, and all other requirements. Maintain and manage regulatory documentation, including product specifications, statements of compliance, technical data sheets, and import/export documentation and associated document control systems Partner closely with Marketing and R&D to ensure claims and messaging are compliant while supporting brand objectives. Provide labeling regulatory guidance and education to internal teams including R&D, Quality, Operations, Sales, and Marketing. Support innovation and renovation projects by ensuring regulatory requirements are integrated early in the development process. Prepare and deliver reporting on regulatory risks, trends, and compliance status to leadership. Represent KNF at industry forums, customer meetings, and professional associations as appropriate. Other duties as assigned and necessary. What You'll Need: Passion for delivering safe, quality and delicious food to the consumer. Bachelor's degree in Food Science, Nutrition, Biology, or a related field; or applied experience. Advanced degree (MS or equivalent) preferred. 6+ years of regulatory experience in food manufacturing or CPG. Strong working knowledge of FDA, USDA/FSIS, FSMA, labeling regulations, and food safety standards. Experience supporting certifications and customer regulatory requirements strongly preferred. Strong attention to detail with the ability to translate complex regulations into practical guidance. Excellent written and verbal communication skills; comfortable communicating with both technical and non-technical audiences. Proven ability to manage multiple priorities in a fast-paced environment. Healthy, Diverse Teams Breed Innovation: Kevin's Natural Foods is proud to be an equal opportunity employer. We deeply believe that diverse backgrounds and experiences make better teams, and we seek to attract talent from all walks of life. The team at Kevin's is smart, humble, and passionate and we value a work environment that fosters personal development and opportunities to move within our small, but quickly growing organization. More About Kevin's Natural Foods: Kevin's Natural Foods is a line of refrigerated and frozen meals, sides, soups, and sauces on a mission to empower even the busiest people to eat clean without sacrificing flavor. Co-founded by Kevin McCray who battled an auto-immune disorder for years, Kevin's Natural Foods was born from his desire to make clean eating seamlessly fit into any lifestyle. Shockingly delicious and made with clean ingredients, Kevin's products are ready in minutes and always free from gluten, soy, and refined sugar. In 2023, Kevin's Natural Foods joined the Mars Food & Nutrition family, allowing us to expand our reach, accelerate innovation, and bring our mission to even more households while staying true to the quality and integrity that define our brand. A true market disruptor, Kevin's is the first clean refrigerated entrée brand working to prove every day that proper nutrition can be as delicious as it is healthy. Kevin's Natural Foods uses E-verify to confirm employment eligibility. For more information, please see the links below: ********************************************************************************************** ******************************************************************************************

Kennedy Jenks is seeking an experienced and collaborative Client Services Manager to join our growing team in Northern California. This key role will contribute to the growth and success of our client relationships by developing strategies, assembling teams, and executing plans to deliver KJ's services efficiently. In addition, the role includes project management responsibilities to ensure adherence to company standards and timelines. Key Responsibilities: Business Development: Lead new business pursuits and achieve sales targets by cultivating, establishing, and maintaining strong client and partner relationships. Project Delivery: Ensure successful project delivery and financial goal attainment by optimizing operational efficiency. Oversee the execution of multiple projects, ensuring they meet scope, schedule, and budget requirements. Team Leadership: Lead one or more client service teams, coordinating resources and activities to connect people to projects and ensure high-quality project outcomes. Project Management: Serve as Deputy Project Manager or Project Manager for various projects, working under the guidance of the PM or Client Service Director, with full responsibility for scope, schedule, and budget. Client Engagement: Lead client presentations, proposals, and strategy formulation. Collaborate with the Marketing & Proposals team to drive successful business development efforts. Qualifications: Education: Bachelor's and/or Master's degree in Civil or Environmental Engineering, or a similar engineering field. Experience: 10+ years of experience in water/wastewater engineering consulting with a proven track record of success in business development. Licensure: Professional Engineer (PE) license required. Technical Skills: Proficiency with Microsoft Office products and familiarity with Client Relationship Management (CRM) tools. Client Service: Demonstrated ability to provide excellent client service, manage relationships, and understand client needs. Communication Skills: Strong writing, editing, and research skills with the ability to effectively communicate complex ideas. Problem Solving: Strong analytical and problem-solving abilities. Travel: Ability to travel within the Northern California area to project sites, client visits/meetings, and other Kennedy Jenks offices as needed. Kennedy Jenks supports a healthy work-life balance and utilizes a hybrid model of home and office work, with a minimum of two days per week in the office. This approach empowers our people to thrive, collaborate, and achieve their full potential. Salary Range for this position is anticipated to be between $170,000 and $240,000, depending on education, experience, qualifications, licensure/certifications, and geographic location. This position is eligible for performance and incentive compensation. Benefits Summary: Kennedy Jenks offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, 401k, bonus opportunities, tuition reimbursement, professional registration support, a competitive PTO and holiday plan, and other benefits and programs. #LI-Hybrid

Full-time Description Summary: The Client Manager 1 works closely with the Account Executive to service a portion of the BRMS client base. The Client Manager 1 is the day-to-day point of contact for each client account. The CM 1 strives to ensure service levels and expectations are being met by executing regular and proactive communication with all client administration and upper level on a day-to-day basis. Essential Duties and Responsibilities include the following. Other duties may be assigned. Organize regularly scheduled communications with all existing clients and internal contacts to determine how BRMS can meet their business needs. Review accounts on a monthly basis. Build strong relationships with clients' HR teams, senior managers, and other key stakeholders. Manage BRMS client and benefit plan renewals from beginning-to-end with input from the AE. Responsible for obtaining and revising necessary information on the account and completing all activity as required. Work on new client implementations. Prepare, Manage and understand and provide critical review of monthly reports Ensure execution of contract and any renewal adjustments by working with finance and sales. Exhibit strong technical knowledge of industry, products, and compliance requirements, including plan deductibles and dates Work internally to create and maintain plan documents. Mediate between client and carrier. Create and update plan documents during and after Implementation Create and update ID cards during and after Implementation Maintain PPO Network contract application and Plan Cost Reports Respond to Anthem Blue Cross Utilization Management update requests Appropriately escalate issues and opportunities to Upper Management as need be. Provides feedback to assist in the creation of performance improvement goals and development of training programs. Ensure proper handling of customer issues and concerns. Conduct ongoing training to team members to make certain the quality of service delivered to BRMS customers achieves and exceeds company and productivity standards. Review daily and monthly reports, transactions, and trends, and provide feedback to team members and Upper Management Performs other duties and responsibilities as assigned by Management. Supervisory Responsibilities: This job has no supervisor responsibilities Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High School Degree or G.E.D.; and minimum of two years experience working in a related Customer Support Role; or equivalent combination of education, training, and/or experience in self-funded employee benefits industry, which demonstrates ability to perform the outlined duties above. Language Skills: Ability to read, speak, and write effectively in English. Ability to interpret documents such as safety rules, memos, letters, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before customers or employees of organization. Ability to effectively address or resolve customer service issues within guidelines of the position. Mathematical Skills: Ability to add and subtract, multiply and divide with 10's and 100's. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Certificates, Licenses, Registrations: Valid, class C license in state working with no adverse driving record. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit for extended periods in front of a computer. The employee is frequently required to reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and use hands to finger, handle, or feel. The employee may frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. This position requires the employee to work in the office. Salary Description $25.00 - $27.00 DOE

As a Customer Success Manager (CSM), you will be responsible for maintaining customer satisfaction and loyalty. You will work alongside your fellow CSMs to ensure that AssureHire clients are happy and well-cared-for. Responsibilities: Act as the primary liaison for clients throughout the entire customer lifecycle. Set up and handle business reviews with clients. Build in-depth relationships with clients to understand their business goals. Represent clients in collaborations with internal stakeholders to ensure customer issues are being addressed. Requirements: Excellent verbal and written communication skills. Strong time-management skills. Exceptional attention to detail and organizational skills. Ability to manage sensitive information. Ability to listen, understand and problem solve. Perks: We are a growing, thriving company with a progressive culture focused on a healthy, fun and fulfilling workplace. Fun Fridays with catered food. Medical, dental, and vision coverage. Stock options. Fitness and device stipends. Paid training, sick leave, and vacation time.

Customer Success Manager (Equity-Based) Category: Flexible, Part-time (15 hours) to Full-time (40 hours) Reports to: VP, Sales Compensation: Fair Market Value, Equity-Based Compensation Model Welcome to the forefront of transformational change. At SOULCHI, we are driven by a vision that blends virtues-based leadership, conscious growth, and a commitment to the United Nations Sustainable Development Goals. As an equity-based startup team member, you're not just joining a team; you're embarking on a journey to shape a more harmonious and sustainable world. We believe that true progress stems from the fusion of innovation and values, and that's exactly what you'll find here - a dynamic environment where your talents will thrive, your ideas will flourish, and your impact will resonate far beyond. Join us in rewriting the narrative of leadership and making a lasting difference that echoes through generations. Role Overview: As a Customer Success Manager, you will be the primary point of contact for our customers, ensuring they receive the highest level of service and support. You will work closely with clients to understand their needs, facilitate product adoption, and drive customer satisfaction and retention. You will also collaborate cross-functionally with various internal teams to provide customer support, feedback and training while identifying additional sales opportunities. Responsibilities: Onboarding: Guide new customers through the onboarding process, ensuring they are set up for success with our software. Relationship Management: Build strong, long-lasting relationships with strategic customers to understand their business goals and challenges. Support & Training: Provide ongoing support and training to customers, helping them maximize the value of our products. Feedback Loop: Gather customer feedback and communicate insights to the product development team to influence future product enhancements. Renewals & Upselling: Monitor customer health metrics and drive renewals and upsell opportunities. Reporting: Track and report on customer success metrics and KPIs. Qualifications: Bachelor's Degree Required Experience: 5+ years' experience working in Customer Success, Account Management, Client Services, or other similarly customer-centric role in a SaaS environment. Communication Skills: Excellent verbal and written communication skills; ability to convey complex concepts clearly. Problem-Solving: Strong analytical and problem-solving abilities, with a customer-centric mindset. Technical Aptitude: Familiarity with SaaS products and a willingness to learn new technologies quickly. Team Player: Ability to work collaboratively across teams and departments including product, marketing, sales and the executive team. Equity-Based Compensation Opportunity: As part of the SOULCHI team, you'll take part in our equity-based compensation model, aligning your success with the success of our business. After much research we have found the fairest equity model for a startup. We use the Slicing Pie model. First phase is equity-based only, which we are currently in. Equity calculations move dynamically based on your fair market rate and actual number of hours worked. In the second phase, which happens at the break-even point, the equity freezes at each member's current earned percentage and compensation switches to salary + benefits. Your equity percentage gets paid out annually as part of the profit sharing. This is more than a job; it's an opportunity to own a piece of the future. We request you only apply for this position if you believe an equity-based model is the perfect fit for you. A more detailed explanation from the professor who created the model can be found on Youtube, "Pie Slicer Equity Split Software" by Slicing Pie. We understand the importance of work-life balance and recognize that each individual has unique scheduling needs. As such, we offer flexibility in working hours for the Customer Success Manager (Equity-Based) role, with the opportunity to work anywhere between 15 to 40 hours per week, depending on the candidate's availability and suitability for the role. Thank you for considering SOULCHI as your future employer. How to Apply: To apply, please submit your resume and a cover letter detailing your alignment with our mission and the value you can bring to our team. Join our passionate team and be part of a transformative journey to spread virtues, create social impact, and contribute to a more loving and peaceful world. Together, we can harness the power of technology to bring the truth of oneness to the center of societies worldwide.

Your role: * Overseeing the full lifecycle of strategy, execution, adoption, and value delivery for long-term strategic partnerships within the Hospital Patient Monitoring (HPM) ecosystem. * Driving tangible clinical, operational, and financial improvements by working closely with clinical, operational, technical, and executive stakeholders. Ensuring customers achieve full adoption and optimization of the complete monitoring solution-covering bedside and transport monitors, central stations, mobility and notification tools, clinical decision support applications, and interoperability components. * Developing and managing a unified, data-driven customer success and outcomes roadmap across both strategic partnerships and traditional HPM service models, while expanding Philips' presence within the account. * Collaborating with Sales, Services, and Solutions & Delivery (S&SD) teams to guarantee seamless project delivery and partners with Sales to secure renewals, grow existing agreements, and transition customers to higher-value offerings, addendums, and broader Philips portfolio adoption. * Serving as a trusted advisor, linking customer objectives to Philips' comprehensive monitoring and enterprise portfolio, including diagnostic cardiology, software solutions, interoperability capabilities, and emerging innovations. You're the right fit if: * You've acquired 5+ years of experience in Customer Relationship Management, Customer Success, Clinical Transformation, or similar. Hospital healthcare or med device industry experience is required. * Your skills include: * Strong executive influence and cross-functional leadership. * Knowledge of tools such as Salesforce to evaluate, manage and present KPIs out to leadership. * A deep understanding of hospital networks and workflows. Hospital patient monitoring knowledge is highly preferred. * You have a bachelor's or master's degree in business administration, Customer Relationship Management (or equivalent) or 9 + years in a similar role. A current Gainsight certification is a plus. * You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. * You're an excellent written and verbal communicator, with proficiency in developing presentations and reports. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is a field role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. * Learn more about our business. * Discover our rich and exciting history. * Learn more about our purpose. * Learn more about our culture. Philips Transparency Details The pay range for this position in CA is $176,000 to $201,000. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Fresno or Sacramento, CA. #ConnectedCare This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

Job Title: Customer Service Manager Location: Stockton, CA Employment Type: Full-Time- Monday - Friday FLSA Status: Exempt Salary Range: $60,000- $95,000 annually (good-faith estimate upon hire) Additional Compensation: This position includes eligibility for quarterly incentives and employees may be considered for annual performance-based salary increases; eligibility and amount are determined by individual performance and business needs. Total Compensation: In addition to base pay, this position may be eligible for quarterly incentive compensation, including performance-based salary increases. Oak Valley Community Bank also offers a comprehensive benefits package that includes, medical, dental, vision, retirement savings with employer match, paid time off, and other voluntary benefits. Final compensation will be based on skills experience, and internal equity. About Oak Valley Community Bank We are looking for a dynamic Customer Service Manager to help us build a strong, service-driven team from the ground up. If you have banking experience and are passionate about banking, ready to lead a team, and thrive in a collaborative, customer-focused environment, we'd love to meet you. What You'll Do As a Customer Service Manager , you'll play a key role in the daily operations and success of our branch. You'll support the Branch Manager and lead by example to deliver exceptional service, drive sales, and foster a positive team culture. Key Responsibilities: Lead and motivate a team to deliver outstanding customer service. Support daily branch operations including compliance, security, and lending. Promote a sale and service culture through coaching and development. Assist customers with banking needs, including loan applications and product education. Ensure the branch is organized, efficient, and compliant with bank policies. Act as the acting Branch Manager when needed. Encourage professional growth and provide mentorship to team members. Engage in business development and cross-selling opportunities. Maintain open communication and a positive, solutions-oriented mindset. Who You Are You're a self-motivated , self-aware leader who's ready to take the next step in your banking career. You bring a strong sense of integrity, empathy, and accountability to your work and are excited to help shape the culture of a brand-new branch. Ideal Qualifications: 1+ years of experience in banking operations, sales, or customer service. Experience supervising or leading small teams. Strong knowledge of banking regulations, products, and services. Comfortable with lending activities and cross-selling. Excellent communication, organizational, and time management skills. Basic understanding of HR policies and labor laws. Proficient in Microsoft Office and banking software systems. Strong problem-solving and analytical skills. Why Join Us? Be part of a seasoned branch and help continue to build something special. Work in a supportive, community-focused environment. Enjoy opportunities for growth and development . Competitive salary and benefits package. Equal Pay & Opportunity Statement Oak Valley Community Bank complies with the California Equal Pay Act and SB 642 requirements. Compensation decisions are based on experience, skills, and business needs, without regard to sex, gender identity, gender expression, race, or any other protected characteristic. We are an equal opportunity employer committed to diversity, equity, and inclusion.

MDVIP: Transforming Primary Care, One Patient at a Time MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work since 2018, MDVIP is committed to excellence in patient care and employee satisfaction. Position Summary As a Success Manager, you will be responsible for building strong relationships with physicians and Practice Management, driving business outcomes, and ensuring their success with our solutions. You will leverage your medical knowledge and sales expertise to develop tailored strategies that enhance productivity, increase membership, and improve overall Practice performance. Your success will be measured based on membership and revenue growth, member retention, and practice performance. Key Responsibilities Practice Success & Growth Strategy • Develop & Execute Business Plans: Partner with physicians to assess practice performance, identify areas for improvement, and implement strategic initiatives that drive revenue, increase patient membership, and enhance operational efficiency. • Drive Measurable Results: Implement targeted programs to reduce cancellations, increase new memberships, optimize pricing strategies, and streamline operations for long-term success. • Onboarding & Continuous Training: Lead the onboarding of new practices and staff, providing ongoing training and performance coaching to ensure team members deliver an exceptional patient experience. Develop First-Year Growth Plans for all new affiliates and guide established practices through continuous improvement initiatives. • Trusted Advisor & Consultative Engagement: Serve as a strategic business consultant, helping physicians optimize patient engagement, streamline workflows, and leverage best practices to enhance practice outcomes. • Proactive Physician & Staff Engagement: Maintain consistent communication through in-person visits, calls, texts, and emails to ensure alignment with corporate initiatives, resolve concerns efficiently, and encourage participation in growth initiatives. • Operational Best Practices & Adoption: Regularly observe practice operations, identify gaps, and provide hands-on guidance to enhance productivity, service quality, and membership retention. Territory & Account Management • Strategic Territory Growth & Risk Mitigation: Proactively identify at-risk practices, expansion opportunities, and new growth initiatives within the assigned territory. Analyze practice performance and recommend continuous improvement plans based on data-driven insights. • Structured Visit & Engagement Cadence: Conduct regular on-site and virtual office visits, adjusting frequency based on performance assessments. Implement plans for underperforming accounts, ensuring practices meet performance goals and maximize revenue potential. • Collaboration & Resource Optimization: Work cross-functionally with internal teams-including Sales, Marketing, and Corporate Support-to drive territory success. Identify appropriate tools and resources to support affiliates effectively and follow up to ensure problem resolution. • Influence & Leadership in Practice Success: Lead physician engagement efforts, influencing participation in key corporate initiatives such as networking events, practice relocations, and technology implementations (EHR integrations, process optimization, etc.) Accountability & Performance Excellence • Goal-Oriented Execution: Maintain a results-driven approach by tracking key performance metrics, logging progress in CRM (Salesforce), and reporting on milestones and growth opportunities. • Commitment to Professional Growth: Actively participate in weekly team meetings, training sessions, and industry webinars to stay ahead of trends, best practices, and new offerings. • Operational Excellence & Responsiveness: Demonstrate strong organizational skills, critical thinking, and accountability by effectively managing multiple accounts, promptly resolving issues, and continuously refining strategies to drive success. • Ownership & Continuous Improvement: Take responsibility for outcomes, collaborate with internal teams to address challenges proactively, and ensure a continuous feedback loop to improve processes. Key Competencies • Goal-Oriented and Results-Driven: Focuses on achieving goals and getting things done efficiently and effectively. • Trusted Advisor: Builds strong relationships by offering helpful advice and being reliable. • Confident and Unflappable: Stays calm and confident, even in stressful or uncertain situations. • Handles Tough Conversations Well: Can talk through difficult issues honestly and respectfully, without avoiding them. • Collaborative: Works well with others, values teamwork, and helps everyone succeed together. Minimum Qualifications • Bachelor's degree in relevant discipline • Three (3) years related work experience in account management • One (1) year related work experience in sales • Proficient in Microsoft Office, with advanced skills in Outlook and intermediate proficiency in Excel and Word. Basic knowledge of PowerPoint. Preferred Qualifications • Experience working in healthcare, medical sales, or clinic operations. • Experienced with travel and expense reporting tools, mapping software, and CRM systems Why Join MDVIP? • Be part of a mission-driven organization leading innovation in personalized healthcare. • Drive transformation and growth in a dynamic, fast-paced environment. • Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles. • Comprehensive benefits: health, dental, vision insurance, and retirement plans. • Professional development: access to ongoing training and leadership development programs. • Positive work environment: consistently recognized as a Great Place to Work , fostering a culture of collaboration and excellence. MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture. If you require accommodation during the application or interview process, please let us know, and we will be happy to assist. Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.

Coated Products North America (CPNA) is part of the BlueScope group of companies located in 12 countries and employs over 14,000 employees. As a leading international supplier of steel products and solutions, principally focused on the global building and construction industry, we believe that our people are our strength. Having a diverse and inclusive workplace enables us to improve our capability and ensure continued, sustainable success. Senior Manager, Customer Experience This position is available in West Sacramento, CA, Spokane, WA, Tacoma, WA or Kalama, WA Welcome to ASC Profiles. Our team of 200 people is our strength, and we want our people to be safe, successful and well. We love what we do. We're a leading steel manufacturer o ering superior metal roofing, siding and decking solutions delivered with exceptional customer experience - building beautiful, strong and sustainable communities. Our brands include ASC Building Products, ASC Steel Deck and AEP Span. We sit alongside our colleagues at Steelscape as part of NS BlueScope Coated Products North America (CPNA), a joint venture between BlueScope and Nippon Steel. Working in close-knit teams, our culture feels like a local business while benefiting from the scale of the group and global organization. Joining the ASC Profiles team means you'll play your part in our ongoing success as we consistently deliver for our customers and strengthen our communities, now and into the future. About the role The Senior Manager, Customer Experience, ASC is responsible for optimizing all customer interactions to improve satisfaction, loyalty, and retention. They analyze customer feedback, design and improve the customer journey across all touch points, and collaborate with other departments to ensure a seamless and positive experience. This role shapes how customers perceive the company through direct and indirect interactions. By driving improvements in service delivery and promoting customer advocacy, the Senior Manager Customer Experience directly influences retention rates, product adoption, and revenue growth in competitive building materials markets. Primary Duties & Responsibilities Leadership: Lead and manage customer-facing teams covering customer success, onboarding, training, and support, ensuring alignment with company business goals and service excellence. Coach, mentor, and develop customer experience teams, fostering a culture of accountability, collaboration, and high performance. Guide and train customer service teams, handle escalated issues, and manage the overall customer experience team. Customer Satisfaction and Loyalty: Oversee customer registration, vetting, onboarding, and training processes to deliver seamless experiences from first contact through ongoing engagement. Manage escalations and complex customer issues with timely resolution, maintaining high standards of service and customer trust. Upleveling Service Standard within ASC: Act as strategic connectors across departments, influencing both customer and business outcomes: Project management - leading initiatives that bridge marketing, product, and support; executing CX roadmaps with measurable goals. Business acumen and procurement awareness - evaluating vendor tools and ROI; managing budgets and technology tradeo s. Change management - guiding organizational adoption of CX practices and securing executive buy-in. Commercial Collaboration: Collaborate closely with sales, product development, marketing, and operations teams to ensure customer feedback informs service, product feature development, and continuous improvement e orts. Customer Engagement and Retention: Data analytics and CX metrics - proficiency with Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer E ort Score (CES), and journey analytics to identify friction points and drive action. Commercial Growth and Innovation: Act as a customer advocate internally, driving improvements and innovations based on customer insights and industry benchmarks. Use data analytics and customer health metrics to identify risk areas, report trends to senior leadership, and recommend strategic initiatives for growth and retention. Education & Experience Qualifications Minimum: Bachelor's degree Typically requires 7-10 years of experience in customer experience, success, or related customer strategy roles, preferably with 3+ years in leadership positions. Experience transforming or reorganizing customer experience teams is required. Strong expertise in customer journey mapping, data-driven decision making, program management, and multi-stakeholder collaboration. Excellent communication, presentation, and interpersonal skills suitable for influencing senior leaders and cross-functional teams. Familiarity with CRM systems, analytics tools, and customer feedback platforms valuable for performance tracking and insight gathering. Ability to thrive in ambiguous environments, manage multiple projects simultaneously, and lead cross-departmental initiatives. Analytical skills: Ability to interpret data and customer feedback to measure performance and identify trends. Preferred: Knowledge of ASC Division products and specifications Construction Management Experience transforming customer service to a customer experience team 5+ years with increasing responsibility in customer service in manufacturing environment. Knowledge of building construction, transportation and construction terminology highly Salesforce and SAP experience preferred Skills & Competencies Ability to delegate Adapting cultural differences Change management Project management Building and maintaining relationships Business acumen Coaching and developing others Drive for results Embracing and implementing change Follow BSL safety framework Innovative problem solving Leading team achievements Must have demonstrated experience with MS Window applications such as Outlook, Word, PowerPoint and Excel Must have excellent communication skills, both written and verbal Negotiation skills Resolving conflict and resiliency Safety and Environmental Focus Strong leadership, analytical and diplomacy skills Understanding and experience in sound business practices and methodology Salary Range: The expected pay scale for this role is $169,000 - 199,000 annually, depending on experience, skill set, and qualifications. In addition to base salary, this position is eligible for an annual targeted 20% bonus, health and welfare benefits and 401(k) match in accordance with BlueScope policies. Arbitration Notice Steelscape LLC (and its related BlueScope companies) requires all new hires to sign a Mutual Arbitration Agreement as a condition of employment. This agreement provides that any employment-related disputes between you and the Company will be resolved through final and binding arbitration rather than in court, except where prohibited by law. The agreement also includes a class and collective action waiver, meaning claims must be brought on an individual basis. Applicants may review a copy of the agreement upon request prior to signing. Additional Information The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job. Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level. The benefits are just as rewarding as the work at BlueScope. To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long-term disability, paid time off, and retirement. EEO Employer/M/F/Disabled/Protected Veteran BlueScope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.

The Customer Service Supervisor provides frontline leadership for the Home Services and Warranty customer service teams, ensuring consistent execution of daily operations and a strong customer experience. This role focuses on coaching team members to meet performance expectations, reinforcing standard work, conducting standard work audits, and identifying continuous improvement opportunities within established processes. The Supervisor plays a key role in translating expectations into daily action, supporting team development, and keeping operations running smoothly during business hours. Core Responsibilities People Leadership & Development • Supervise CSRs and Dispatchers across Home Services and Warranty • Conduct regular 1:1 coaching sessions tied to KPIs and behaviors • Provide clear, documented performance feedback • Reinforce training, scripts, and standard work • Address attendance, adherence, and conduct issues • Foster a professional, accountable team culture Performance Management & KPIs • Drive performance against assigned KPIs • Monitor daily and weekly performance reports • Identify gaps and apply coaching or corrective action • Support performance reviews and documentation Operational Execution - Call Center & Dispatch • Ensure inbound and outbound calls follow standards • Supervise dispatch execution within defined rules • Ensure outbound calling is completed as directed • Handle escalations within guardrails • Provide backup support during high call volume Operational Execution - Warranty • Ensure warranty workflows are followed accurately • Monitor documentation and timeline adherence • Coach correct handling of warranty calls • Escalate recurring issues or edge cases Staffing, Scheduling & Capacity • Create and maintain weekly schedules • Ensure queue coverage from 8:00 a.m. - 5:00 p.m. • Manage PTO, breaks, and day-of adjustments • Ensure no overtime is worked • Adjust availability in ServiceTitan capacity planner to match demand Standard Work & Continuous Improvement (Lean) • Maintain and reinforce standard work documentation • Conduct regular standard work audits • Coach adherence to standard work • Update documentation for approved changes • Identify and escalate continuous improvement opportunities AI Quality Monitoring • Monitor AI-supported interactions • Identify and document AI issues • Assist with testing approved AI changes Communication & Collaboration • Communicate expectations and updates clearly • Escalate risks and trends with context • Partner with leadership on continuous improvement Qualifications Required: • 2+ years supervising customer service or call center teams • Required industry background in HVAC and/or plumbing home services • Experience coaching to metrics • Strong communication and documentation skills Work Environment • Call center environment with moderate noise • Prolonged computer and headset use • Flexibility during peak periods

Full-time Description Who We Are CPM Educational Program's mission is to empower mathematics students and teachers through exemplary curriculum, professional development, and leadership. Our teacher-supporting, student-centered, problem-based classroom solutions for grades 6-12 foster engagement and equity in the classroom, while we strive to cultivate these same values within our workplace culture. Your Role at a Glance The Customer Success Manager is a full-time, exempt role reporting to the Director of Professional Learning. You will support CPM's largest districts (40,000+ students), ensuring they realize maximum instructional and student-outcome value. Responsibilities include enterprise onboarding, renewal execution, expansion strategy, engagement leadership, and proactive risk mitigation. This position requires a deep understanding of enterprise K-12 district operations and the ability to navigate complex political, academic, and instructional ecosystems. You will systematically navigate district layers, from cabinet leadership to site-level teams, to expand CPM's footprint, drive program success, and grow long-term strategic partnerships. This role does not include supervisory responsibilities. Requirements Essential Duties and Responsibilities 1. Customer relationships and product utilization Conduct Curriculum Review meetings with your customers to better understand and satisfy current needs, identify future needs through discovery and execute resolution or escalate. Execute customer success strategies to enhance retention and expansion while progressing customers through the PL customer journey. Monitor and enhance customer license assignment and usage. Monitor and improve net promoter score (NPS) response rates and overall satisfaction scores. Respond to all NPS comment queries and resolve customer challenges or escalate as appropriate (including opening formal risks). Collect and analyze feedback to continuously refine the customer experience. 2. Customer Onboarding Collaborate with the Customer Acquisition Team for new committed customers and others as necessary to provide onboarding services. Ensure the onboarding process takes place for all new and existing enterprise customers that are eligible for managed onboarding. Promote and increase attendance for all F1 required teachers. Promote and increase attendance for F2, F3 and Building on attendance for all F1-required teachers and newly assigned teachers. Provide technical onboarding options for integration and ensure that customer's onboarding needs are met by partnering with technology using the technical onboarding process. Develop and execute strategies to increase Foundations participation and engagement. 3. Professional Learning Management Recommendations: Lead execution of PL through matrixed cross-functional facilitation teams of non-direct reports, driving performance improvement, consistency, and instructional excellence across large district implementations. This includes unique techniques for discovery, survey and attendance tracking to best meet the needs of the customer. Ensure Implementation Support Visits (ISVs) occur as required and are accurately documented. Identify opportunities to expand contracted PL services to meet evolving customer needs. Ensure PL facilitators are aligned with best practices and instructional goals. Ensure PL locations are identified and reserved on time annually in order to facilitate maximum teacher attendance within the budget and guidelines of the department. Implement techniques to capture accurate PL attendance and increase survey responses as well as missing discovery responses from key districts as they attend PL 4. Customer Renewals & Expansions Manage the E2E renewal process, ensuring high retention rates and accurate closed lost reasons. Expand the usage rates of CPM by addressing the expansion needs of existing districts and identifying CPM qualified schools (Middle & High Schools) that have not adopted CPM. Influence them to adopt CPM or identify the reason (closed lost) that they haven't adopted CPM. Develop techniques for overcoming objections to CPM adoptions (Change Management, Collaborative learning etc.) and closed lost reasons when they are encountered. Track and analyze closed-lost renewal & Expansion reasons to improve future retention techniques. Proactively address churn risks, identifying patterns, solutions, and designating customers at risk. Increase customer engagement by identifying opportunities for additional professional learning or curriculum support. 5. Customers at Risk: Identification & Resolution Utilizing HubSpot to record and manage primary and secondary at risk definitions and infrastructure as an early warning system to identify customers at risk of churn. Proactively engage with at-risk customers, creating a success plan and executing it in an effort to get the customer off of risk and improve retention. Collaborate with internal teams to resolve customer challenges before they escalate externally. Implement data-driven strategies to improve renewal forecasting and retention efforts. Represent the voice of the customer internally by escalating issues as necessary. 6. Regional Mathematics Awareness Collaborate with the regional CSM for mathematics education in the locations of the enterprise customers Stay informed on state-specific education policies, curriculum standards, and instructional trends. Build relationships with key stakeholders, including district leaders and educators, to position CPM as a trusted resource. 7. Conferences & Trade shows Coordinate trade show logistics for national conferences, ie. NCSM/NCTM, AMLE, BTC. Attend national and identified regional conferences to meet and engage current and prospective customers to generate leads. Additional responsibilities aligned with the needs of the organization. Your Background and Expertise To thrive in this role, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: The ideal candidate will have over three years of experience in Customer Success, Professional Learning, or Account Management, preferably within K-12 education, EdTech, or textbook publishing. They should possess deep knowledge of mathematics education and curriculum standards, along with experience mentoring educators or facilitators. The role requires a proven ability to drive renewals, expand services, and proactively resolve at-risk accounts, as well as expertise in churn analysis, customer retention strategies, and success metrics. Strong presentation, training, and relationship-building skills are essential, along with proficiency in CRM platforms such as HubSpot and Salesforce and the use of customer success analytics tools to deliver measurable impact and sustained client satisfaction. Key Competencies: High level of integrity, industriousness, and passion for transforming education. Exceptional time management, prioritization, and organizational skills. Demonstrate excellent verbal and written communication skills. Your Well-Being at Work Benefits Overview: CPM offers a comprehensive benefits package designed to support employee well-being and financial security: Medical: Covers full premiums for employees and partial for dependent(s). Includes a High-Deductible Health Plan paired with a Health Savings Account (HSA), featuring fixed contributions per pay period into employee HSA accounts. Dental and Vision: Covers part of dental and vision premiums for employees. Life and Disability Insurance: Fully covers term life insurance and long-term disability insurance. Employees may opt for short-term disability coverage through post-tax payroll deductions. Health and Flexible Savings Accounts (HSA/FSA): Includes employer contributions to HSA, with voluntary employee funding options. FSA provides pre-tax deduction benefits for eligible expenses funded by the employee. Paid Leave: Provides generous personal leave accruals based on years of service for full-time employees. Sick leave is provided to all full-time employees, while part-time employees in states with mandated sick leave laws also receive sick leave. Volunteerism leave is accessible to full-time employees after completing one year of service. Holidays: Includes office closures for major holidays and includes a winter break from December 22 to January 4. Retirement Savings: Matches employee 401(k) contributions up to 5% once eligibility requirements are met. Phone/Internet Reimbursement: Offers a flat reimbursement for employee phone/internet expenses. The Extras: Provides additional perks, such as discounts and services for laser vision correction, hearing aids, EAP, teeth whitening, travel assistance, will preparation, legal document drafting, and identity theft awareness and prevention. Salary Description $43.48 - $61.92/hr DOE

About us At Auctane, we are united by a passion to help businesses deliver - whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items - over $200 billion worth - to recipients around the globe. The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. Our values Win as One. Delight Customers. Deliver Great Outcomes. About the role The primary purpose of the Field Customer Success Manager position is to build and maintain strong relationships with our most strategic customers. Customer Success Managers (CSMs) learn their customer's business goals and help them achieve those goals through the use of Auctane products and services. CSMs look for opportunities to make a customer's account as efficient as possible through workflow consultation and optimization, as well as look for potential areas of monetization. CSMs help their customers understand how to grow their business through more strategic use of Auctane's products. Responsibilities include maintaining a strong knowledge of ShipStation and E-Commerce, specifically in regard to carrier choice and understanding what services yield the highest return in company monetization. Field CSMs perform these functions while embedded in the market they serve which allows them to meet with their customer face to face as often as needed. Being based in the market they serve better enables them to build strong trust and prevent customer and revenue churn. This field position is remote and candidates should be based in the Sacramento or San Jose Metro Area. Salary Range for CA applicants is: $124,000 OTE. Travel Requirements: Spend 3-4 days per week physically with customers at their shipping locations Travel to Auctane's home office or other training/meeting locations within the US 2-4 times per year. Sales Perks: 🌴 Fully Paid Annual International President's Club Trip (Auctane Employee Plus One) 🌐 Exciting and Motivating Annual Global Revenue Kick Off Week at HQ in Austin, TX 💰Competitive Compensation Packages About the team The Customer Success department's purpose is to to build and maintain strong relationships with our most strategic and highest revenue producing customers. The team provides customers with exceptional service and technical expertise in shipping, logistics, software and hardware. The department drives retention, increases merchant shipments by saving them time and money, and helps the business to grow profitable revenue by recommending and implementing Auctane products and services. What will you be doing? Drive Customer Success Outcomes: Research and analyzes current accounts for signs of workflow deficiencies and process optimization, potential for increased product adoption, and churn mitigation. Leverage customer health data, adoption, utilization, & complexity scoring to drive prioritization of field efforts and overall impact into your portfolio. Utilize knowledge of ShipStation's new and existing features and integrations through release notes, documentation, and training to consult with customers. Travel to customer locations (3 days / week) to conduct discovery and provide in-person guidance and partnership based on findings from data sources mentioned above. Use critical thinking to resolve issues and communicate functionality of the application to users. Identify Customer Growth Opportunities: Contact and meet with customers on a weekly basis to inform them of potential savings and changes in their account that will benefit their process as well as what they are spending with their carriers, and ideally drive additional monetization to Auctane. Knowledge of best practices in shipping given the customer's selling vertical. Knowledge of carriers and the shipping industry of the current day. Ability to communicate complex carrier information in a way that is consumable to the customer. Ability to conduct research and discovery in the spirit of spotting cost savings opportunities that reflect potential monetization opportunities to Auctane. Enhance Customer Experience via Internal Collaboration: Collaborate with other departments to ensure the customer experience is seamless. Ability to clearly articulate and define issues and expectations, with all necessary details and through the lens of the voice of the customer. Partner with Sales to identify existing client growth opportunities within your assigned territory Collaborate as needed with Support, Technical Escalation, Product, and/or Engineering as needed for critical customer escalations and representing the voice of the customer. Contribute to Content Marketing efforts to drive brand/product awareness and accelerate customer acquisition by identifying opportunities for customer stories, case studies, and quotes. What are we looking for? Four or more (4+) years of account management and/or customer service experience Proven experience managing SMB customers in a scaled (or pooled) motion. Has experience leading regular in-person customer visits Experience with B2B or SaaS software preferred Optional, but a plus: Direct experience working at or with shipping carriers (e.g., UPS, USPS, FedEx) and eCommerce (e.g., Amazon, Shopify, Etsy) and/or knowledge of shipping regulations and procedures. High School Diploma or G.E.D required Based locally in territory. Field CSMs perform these functions while embedded in the market they serve which allows them to meet with their customer face to face as often as needed. Being based in the market they serve better enables them to build strong trust and prevent customer and revenue churn. The Tech Salesforce Zoom Zendesk JIRA Slack G Suite Looker What do we offer? 🛬Take the reins of your time off with our Flex Time Off policy - because work-life balance should always be in your hands! 🌅 We offer 12 paid holidays for all of our US employees! 💰401k employer matching program - because your future deserves a friendly boost! ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements. 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 💪🏽We offer gym discounts to help you stay fit and healthy! 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 🔗 Employee Referral Program! We reward employees helping us find top talent! 💜 An inclusive and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive. 🏢 Attractive HQ in the heart of central Austin, Texas. Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.) Sit for prolonged periods of time Utilize wrist and hands for a prolonged period of time Walk short distances Stand for short periods Speaking and conversing with others Lift up to 25lbs without assistance up to chest height Equal Opportunity Employer/Veterans/Disabled If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.

Customer Success Manager SimpliGov is a high-growth tech start-up listed on the GovTech 100 as one of the most influential technology companies addressing the US government. Our cloud-based government modernization platform empowers state and local organizations to rapidly improve constituent and employee experiences through online forms and workflow automation. We are a no-code solution that integrates with existing backend systems, enabling lightning-fast implementations that deliver modern and efficient government services. Role: As a Customer Success Manager (CSM) at SimpliGov, you will be a trusted partner helping our government customers achieve their strategic objectives and realize maximum value from their investment in SimpliGov. You will manage a portfolio of strategic accounts, ensuring customer satisfaction, retention, and expansion, while fostering long-term executive relationships. Acting as the voice of the customer, you will work cross-functionally with Product, Engineering, Professional Services, Marketing, and other teams to align customer needs with SimpliGov's innovation and delivery. This role requires a balance of strategic consulting, technical acumen, and program management. You must be comfortable engaging with C-level executives, department heads, and technical project leads, while also diving deep into product functionality to provide expert guidance. The ideal candidate is proactive, data-driven, and passionate about driving digital transformation in the public sector. Responsibilities Drive customer health, business alignment, and measurable value through ongoing engagement and achievement of customer outcomes. Serve as a trusted advisor to executive sponsors, program managers, and technical leads. Lead customer success planning, including adoption strategies, QBRs, and value realization roadmaps. Proactively identify expansion and upsell opportunities in partnership with Sales. Serve as a program manager for customer escalations, product enhancement requests, and strategic initiatives. Facilitate workshops and training sessions to showcase the full value of SimpliGov. Establish and manage regular communication cadences (weekly, monthly, quarterly) with clients, presenting dashboards, adoption metrics, and program updates. Partner with technical and business teams to drive adoption and ensure successful outcomes. Monitor customer utilization and recommend new features and best practices to maximize subscription value. Advocate for customers by influencing product roadmaps and ensuring their feedback is incorporated into SimpliGov's evolution Partner with Sales on renewals and expansion opportunities. Maintain up-to-date knowledge of SimpliGov's platform, industry best practices, and digital government trends. About You 5+ years relevant, client-facing experience in customer success, account management, or consulting (required) Strong background working with government or public sector clients (required). Proven ability to influence senior stakeholders and present strategic recommendations to executives. Strong project management skills with a track record of managing complex, multi-stakeholder initiatives Experience with SaaS/cloud-based applications and digital transformation programs. Excellent communication, presentation, and interpersonal skills. Demonstrated ability to create and execute adoption and success plans that drive measurable business outcomes Skilled in developing product use cases and guiding customers on best practices. Highly organized with exceptional follow-through and the ability to balance multiple priorities in a fast-paced environment. Passionate about public service and improving citizen experiences through technology. Why Join SimpliGov? SimpliGov is dedicated to enabling digital transformation in the public sector through its award-winning workflow automation and secure forms management platform, enjoying significant success across a growing national list of public sector customers. We are privately owned, utilize the latest technology, and bring integrity and humility to our mission of enabling modern and efficient government services. In addition to a competitive base and OTE earnings packages, we also offer: Medical, dental, and vision insurance. Technology and transportation expense reimbursements. Health club membership. 401K with company matching. Freedom paid time-off policy. The US base salary range for this full-time position is $75,000-$120,000 + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. SimpliGov does not currently sponsor applicants for work visas. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. SimpliGov participates in the federal government's E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates.

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management. The Client Manager, Employee Benefits services the employee benefit needs of our clients in a prompt and efficient manner. The Client Manager, Employee Benefits prepares all client presentations, including claim reports and renewal details, as well as preparing client data for marketing efforts to seek alternative coverages and plans. Position Summary: The Client Manager, Employee Benefits services the employee benefit needs of our clients in a prompt and efficient manner. The Client Manager, Employee Benefits prepares all client presentations, including claim reports and renewal details, as well as preparing client data for marketing efforts to seek alternative coverages and plans. Principal Responsibilities: Manage client service calendar including new client onboarding, processing and negotiating renewals for all lines of coverage, compliance alerts and updates, 5500 filings, plan documentation (SPDs, SBCs, Wrap Documents, certificates of insurance, policies, etc.), and Open Enrollment preparation and execution. Prepare and present executive summaries for clients, including claim experience, benchmarking, rate renewals and exhibits, plan design alternatives, contribution modeling, and renewal recommendations. Manage all policy activity aspects of assigned accounts Present risks to the insurance marketplace for quoting, as needed Communicate clear expectations to the client regularly, professionally, and proactively. Maintain a priority for accuracy, timeliness and completion when interacting with current and prospective clients, the firm and insurance company partners, demonstrating strong organizational skills with high attention to detail Manage client inquiries and work with insurance partners and/or internal teams to resolve client issues. Conduct effective enrollment meetings, as needed with prepared collateral Review existing programs to determine if additional lines of insurance should be added, and solicit proposals from the marketplace to suit the needs of the client. Cultivate strong relationships with clients and insurance company partners Responsible for knowing the requirements and attributes of all insurance company partners while maintaining in depth knowledge of the company and their website resources Look for opportunities to improve the firm, business segment and processes. Brings issues and discrepancies to appropriate leadership Education, Experience, Skills and Abilities Requirements: Strong presentation skills, both verbal and written communications Current state License required Bachelor's degree preferred plus 2+ years of related experience Moderate to advanced knowledge of Microsoft Word, Excel, Publisher, Outlook, and PowerPoint and ability to learn any other appropriate insurance company and firm software systems Demonstrates firm's core values, exuding behavior that is aligned with corporate culture PRIMARY RESPONSIBILITIES & PERCENTAGE OF TIME PER PRIMARY RESPONSIBILITY: Manage client service calendar including new client onboarding, processing and negotiating renewals for all lines of coverage, compliance alerts and updates, 5500 filings, plan documentation (SPDs, SBCs, Wrap Documents, certificates of insurance, policies, etc.), and Open Enrollment preparation and execution. Prepare and present executive summaries for clients, including claim experience, benchmarking, rate renewals and exhibits, plan design alternatives, contribution modeling, and renewal recommendations. Manage all policy activity aspects of assigned accounts Present risks to the insurance marketplace for quoting, as needed Communicate clear expectations to the client regularly, professionally, and proactively. Maintain a priority for accuracy, timeliness and completion when interacting with current and prospective clients, the firm and insurance company partners, demonstrating strong organizational skills with high attention to detail Manage client inquiries and work with insurance partners and/or internal teams to resolve client issues. Conduct effective enrollment meetings, as needed with prepared collateral Review existing programs to determine if additional lines of insurance should be added, and solicit proposals from the marketplace to suit the needs of the client. Cultivate strong relationships with clients and insurance company partners Responsible for knowing the requirements and attributes of all insurance company partners while maintaining in depth knowledge of the company and their website resources Look for opportunities to improve the firm, business segment and processes. Brings issues and discrepancies to appropriate leadership The starting pay is $85,000 annually. Salary is negotiable upon time of hire. #LI-SB1 #LI-HYBRID IND1 Click here for some insight into our culture! The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. About the Team: Our Mid-Market Sales Team is dedicated to driving growth within our customer base of SMB and Strategic customers. This team focuses on prospecting across all verticals, leveraging deep industry knowledge and strong customer relationships to sell our full suite of products and services. By attending industry events, conducting business reviews, and running strategic sales campaigns, the team ensures our customers receive tailored solutions that address their unique needs and challenges. **About the Role:** We are seeking a dynamic and strategic Customer Account Manager to join our team. In this role, you will work closely with our Mid-Market (500-1500) customers to drive sales growth through upselling and cross-selling our products and modules. You will leverage your deep understanding of the customer's industry and pain points to provide tailored solutions and support. This role involves establishing and maintaining positive customer relationships through regular interactions, attending industry events, and conducting business reviews. You will also develop strategic sales campaigns, identify sales opportunities, and create proposals for HCM and Payroll solutions. Additionally, you will collaborate with internal teams to ensure customer satisfaction, monitor account health, and maintain accurate data in our CRM system. **Key Responsibilities:** - Customer Relationship Management: Establish and maintain positive relationships with customers through regular face-to-face interactions, including attendance at industry events, trade shows, and conferences. - Industry Expertise: Proactively research and develop expertise in the customer's industry to advise and support customers on best practices and service expansion. - Sales Campaigns: Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. - Sales Proposals: Identify sales opportunities and develop proposals for HCM and Payroll solutions aligned with customer needs. - Product Knowledge: Maintain a thorough understanding of our products and capabilities, incorporating technical advances in presentations to end users. - Account Planning: Develop and maintain Annual Account Plans and Relationship Maps for each assigned account in collaboration with internal stakeholders. - Relationship Building: Build strong relationships with business decision-makers across accounts by leveraging sales management teams, executive sponsors, and in-person meetings. - Customer Experience: Ensure positive customer experiences through existing relationships and conduct at least one annual business review covering adoption, support, and roadmap content. - Customer Engagement: Increase customer engagement by driving attendance at events and collaborating with Field Marketing and Customer Marketing teams. - Account Monitoring: Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams to improve customer satisfaction. - Data Management: Maintain accurate account contacts and sentiment in SFDC, including a rolling 4-quarter pipeline, and engage with marketing-qualified leads within 24 hours. **About You:** **Basic Qualifications:** - 5+ years of successful experience in account management, sales, customer success, ERM or a related field, with a demonstrated ability to meet or exceed sales quotas. - Minimum of 3 years of experience in the technology/software industries - Ability to travel for face-to-face customer interactions and industry events. **Preferred Qualifications:** - Excellent communication and interpersonal skills. - Proficient in Salesforce - Thrives in a quick-turn, high-paced environment - Ability to prioritize and multi-task while maintaining sharp attention to detail with well-developed organizational skills - Possess strong verbal and written communication skills - Ability to articulate the value proposition of our product offering - Bachelor's degree or equivalent practical experience. - Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role - Experience optimizing and troubleshooting products or services. **Company Overview:** UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com. **Equal Opportunity Employer:** UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster (************************************************************************************************** . UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Disability Accommodation in the Application and Interview Process:** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ******************. **Pay Transparency:** The base salary range for this position is $105,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *************************** It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

Country: United States of America We are made to MOVE you. Moving 2.3 billion people a day, Otis is the World's leading provider of elevators, escalators, and walkways. We give people freedom to connect in a taller, faster, smarter world. Otis Elevator Company is searching for a highly motivated Service Manager - Sales & Ops to lead a high performing team within the Sacramento and Reno operating territories (OT) with a strong focus on Service Sales. The Service Manager - Sales & Ops, is managing all sales and operations processes, providing direction for continuous improvement initiatives, and meeting or exceeding the operating territory's (OT) business objectives. You will lead the service sales and operations colleague activities related to building and maintaining current customer loyalty and expanding the existing portfolio. You will be responsible for day-to-day management of field staff, employee selection, field training, and safety. This individual will also lead operations efforts and priorities to ensure superior customer satisfaction in the Sacramento/Reno operating territories in direct reporting partnership with the General Manager. Your Leadership Impact * Partner with and support the General Manager in all areas of service sales and operations to develop and implement the operating territory service sales and operations business plan for both financial and non-financial objectives * Coach, mentor, and develop your team of Sales and Operations through aligned and clear sales goals and continued performance directly tied to targets and sales KPIs * Lead the performance of field operations for all service/maintenance projects and service sales while maintaining project schedules and ensure deadlines are met * Set expectations for Field Technician engagement and provide Superintendents with the support necessary to provide ongoing training and performance management essential to productivity and quality improvement and ensuring the active participation of all mechanics in performance reviews * Expand customer portfolio and unit count while providing best in class partnership and support leading to the growth of business and increasing continued customer loyalty in service and repair * Develop action plans to address deficiencies regarding safety, callback rates, and technical support * Generate field leads and assist service sales representatives in selling upgrades and repairs * Develop a keen sense for key prospective customers within the OT and manage all accounts regarding any at risk or cancellations while increasing customer loyalty * Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery * Set budgets for material and labor within Otis guidelines and complete the required maintenance and repair within those budgets * Conduct field education training ensuring that we create and maintain a safe working environment * Perform field safety audits, jobsite inspections, and develop site safety/logistics plans Ensure coordination of personnel and product safety responsibilities including driving personnel safety training and process adherence and the execution of proper technical training and equipment testing * Coordinate all material deliveries and issuing purchase orders * Engage in pro-active labor relations with local business agents with the support of Otis' Labor Relations team * Responsible for the hire and onboarding of new team members * Interface with Product Line experts on operational challenges, including but not limited to product issues, safety concerns, parts fulfillment * Lead the resolution of all customer issues within your OT as the key point of escalation including collection efforts and contractual disputes Your Experience: Education * Bachelor's degree highly desired, with 5 years of experience * High school, or equivalent, plus 10 years of relevant experience * Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions. Work Experience * Multiple years of experience in various assignments within the Company, or in the Elevator industry required * 5+ years business to business sales experience * 5+ years people leadership experience in the elevator industry, or related industry * Proven experience understanding financial statements, commercial contracts, and overall product knowledge and application * Strong desire for candidates who have a proven track record of meeting financial goals and objectives Basic Qualifications * 5+ years elevator industry management experience strongly preferred * Ability to work in a highly team-oriented and dynamic environment * Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers * Needs to be self-motivated and able to manage many simultaneous projects and responsibilities * Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software * Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills * Knowledge and strict enforcement of company EH&S policy and processes Location: * The job duties for this role require work to be performed 100% in the office in Sacramento or Reno. Remote work is not available. The expectation is to report into one office on a regular basis and visit the other 1-2x/month. Work Authorization: Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position. Benefits: Otis currently provides our colleagues with the following benefits: * 401(k) plan that includes generous company match and a separate automatic retirement contribution * Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment * Three weeks paid vacation and paid company holidays * Paid sick leave - Employee assistance and wellness incentive programs * Life insurance and disability coverage * Voluntary benefits, such as legal, pet, home, and auto insurance * Birth/adoption and parental leave benefits * Adoption assistance * Tuition reimbursement program * Peer recognition and service anniversary awards, as well as spot performance bonus opportunities The salary range for this role is $150,000 to $180,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at ****************. Privacy Policy and Terms: Click on this link to read the Policy and Terms