Customer service manager jobs in Fort Collins, CO - 497 jobs

The Alaka`ina Foundation Family of Companies (FOCs) has a potential need for a General Services Clerk - Fleet Manager I to provide support for our government customer in Fort Collins, CO. DESCRIPTION OF RESPONSIBILITIES: Print out conference room schedules and post one on each conference room daily. Receive/deliver mail and packages. Prepare overnight mailing labels or affix appropriate postage to small packages or letters for outgoing office mail. Assist with organizing and stocking general office supply areas on each floor of the building. Maintain inventory of office supplies and routinely create list of supplies needed to replenish stock to be purchased by a CDC. Proficiency with a variety of computer skills including Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint. Transport staff and visitors between buildings on the CDC Fort Collins campus using a GSA vehicle or CDC-owned vehicles. Additionally, they may need to transport personnel to and from local hotels or the airport. Transport supplies and equipment between on-campus buildings and off-campus to CDC-leased warehouses, and other locations as needed. In addition, meet repair/delivery/cleaning workers periodically at the warehouse to let them into the building and to lock and secure the facility afterward. Pick-up supplies/equipment/vehicles from local vendors, as needed, and deliver to appropriate location. Maintain the GSA Motor Vehicle Fleet on the CDC Fort Collins Campus. This includes, but is not limited to, making arrangements for and taking vehicles to scheduled maintenance or repairs; washing and cleaning vehicles weekly; providing weekly vehicle quality inspection; and driving them to/from the Denver GSA Center as needed Enter and maintain vehicle data within the GSA vehicle electronic sites (e.g., entering mileage, maintenance data, and fuel/repair receipts). Manage the check-in/check-out of GSA vehicles to federal staff through the Vehicle Reservation System. REQUIRED DEGREE/EDUCATION/CERTIFICATION: Must have a High School Diploma. Must have a valid Colorado Driver's License. Must be able to climb stairs and to physically lift to forty (40) pounds of weight. REQUIRED CITIZENSHIP AND CLEARANCE: * Must be U.S. Citizen * Must be able to pass a background investigation. The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays. We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees "EOE, including Disability/Vets" OR "Equal Opportunity Employer, including Disability/Veterans" The Alaka`ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Ke`aki Technologies, Laulima Government Solutions, Kūpono Government Services, and Kapili Services, Po`okela Solutions, Kīkaha Solutions, LLC, and Pololei Solutions, LLC. Alaka`ina Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship. For additional information, please visit ************************** #LI-JS1 #ClearanceJobs

Asphalt Plant Manager is responsible for general oversight of daily operations of multiple mobile and fixed commercial asphalt production plants; assists with production planning, budgeting, and ensuring quality and production targets are met. Position will primarily be in Simon's Wyoming and Colorado plants with some oversight in our Nebraska plants. Main Responsibilities: • Embrace the Company's safety culture, actively support all safety initiatives, and adhere to defined accountabilities implemented by the Safety Steering and Continuous Improvement teams • Support, promote, and practice the Company's core values, vision, and mission; follow code of ethics, workplace conduct, safety, and other established policies • Assist with establishing safety, quality and efficiency standards for production operations • Monitor operations to ensure safety, environmental, regulatory and production targets are met, including compliance with MSHA, OSHA, DEQ, EPA and similar industry regulations • Maintain effective relationships and work with customers, suppliers, local communities, local, state and federal governments, and Company business groups • Oversee hiring, training, and development of asphalt production staff • Assist with development of budgets and forecasts; handle production schedules to meet plans for assigned sites • Review and analyze production, quality control, maintenance, and operational practices and recommend improvements to eliminate operating problems and improve product quality and production efficiency • Use established Key Performance Indicators to manage production results • Monitor equipment maintenance practices and assist with maintenance planning to improve plant up-time • Work with the sales, construction operations, and quality control teams to establish production schedules to meet internal and external customer needs Education: • Bachelor's degree in business, construction management, similar field, and/or equivalent combination of education and experience • Current MSHA Certification and/or ability to obtain may be required for some roles • Valid drivers' license and ability to maintain a clean motor vehicle record required Skills: • 5+ years of practical experience with asphalt processes • 3+ years of experience leading, managing, and developing employees • Business sense, including experience/ability reading, interpreting, and analyzing financial statements • Ability to analyze information, draw conclusions, and recommend solutions • Ability to communicate professionally and effectively to individuals at all levels of the organization • Ability to plan, problem-solve, and work effectively under pressure of deadlines • Proven track record of maintaining a safe work culture • Self-directed, focused on results, and highly motivated • Solid computer skills using MS Office, plant production software, and similar programs Physical Requirements: • Wear and maintain personal protective equipment (PPE), as required by company safety guidelines • Regularly required to lift and /or move up to 50 pounds with or without assistance • Regularly required to stand, walk, sit, reach with hands and arms, and stoop, kneel, crouch, or crawl. • Regularly required to Stand/work on feet for long periods, and walking across uneven terrain • Frequent work in close proximity to heavy equipment and machinery, exposure to loud noise • Frequent exposure to typical production plant/industrial site conditions, including dust and loud noise • Work performed indoors and outdoors with exposure to all weather conditions • Travel, including overnight stays away from home required to support mobile operations • Regularly required to use hands to feel, handle and manipulate objects, write, use a keyboard and/or mobile device • Regularly required to communicate (talk and hear), and perform tasks requiring visual acuity Compensation and Benefits: Compensation*: $105,000-$135,000 *Estimated target starting compensation; actual compensation to be determined based on assessment of an individual's qualifications, education, and experience relevant to the role. Benefits: All full-time hourly employees are eligible to participate in Simon benefits as defined in plan documents. Available benefits include medical, dental and vision insurance, term life insurance, supplemental life insurance, short-term disability, flexible spending plan, and education assistance. Other benefits include eight paid holidays, and access to available company discounts. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Benefit offerings subject to change. Application window anticipated to close on 01/192026; open until filled. Colas Inc. and its subsidiaries are an Equal Opportunity Employer. For details on the specifics of this commitment, please click here to view the EEO document. If you are an individual with a disability and require a reasonable accommodation to: to meet the requirements of the role in which you are applying complete any part of the application process access or use the online application process and need an alternative method for applying Please contact Colas Inc. at ************ or send an email to ***************************.

Exempt Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset. Job Summary The Plant Manager is the senior leader on site and is responsible for everything that goes on inside the fence-line and is the driver of the production process. We look to the Plant Manager to build a collaborative environment between operations, sales, engineering, accounting, and transportation. This dynamic leader will be pushing continuous improvement in workplace safety, production efficiency, product cost, and customer service. Job Location This role will be on site at our facility in Platteville, CO. Job Responsibilities Ensure the plant employees and guests on site comply with safety and environmental practices - lead by example and build a safety first culture Lead production scheduling to meet customer needs including timely delivery Develop a keen focus on customer service and proactive communication across the team Partner with the engineering team to ensure proper drawings and designs are being used during the manufacturing process Purchase material/services to successfully operate the facility Successfully hire, supervise, orient, train and retain operations/product staff Promote and maintain a clean workplace that is “tour-ready” at all times Ability to read drawings, plan production tasks from those drawings, and coach employees to produce product correctly Ability to operate some of the standard tools on the plant floor such as overhead cranes, hand tools, batch plant, etc. While the Plant Manager will not be asked to operate these things continuously, having some of these skills will make him/her a better coach and troubleshooter Be a leader and coach leadership. Motivate crews during morning huddles. Lead effective Mid-Day meetings. Coach Leads on how to set expectations on a whiteboard and have them followed. Lead inventory counts. Promote safety best practices in meetings with other Plant Managers Perform any other duties as assigned by the General Manager as deemed appropriate and necessary by them Job Requirements Bachelor's Degree in Business, Operations, Engineering or equivalent experience 10+ years of experience working in a leadership role in an industrial manufacturing environment Experience with precast/concrete or building materials is a plus Proven track record of developing, leading and maintaining a continuous improvement mindset at the plant Ability to work on your feet for the majority of the day in a production/plant environment subject to areas that are unheated and/or non-air conditioned Ability to work with computer as necessary (Microsoft Word, Excel, PowerPoint, AX) Ability to lead and direct other individuals and work with other group leaders Compensation This role has a base salary range of $100,000 to $130,000/year + 15% annual bonus Vacation hours of two weeks per year Sick leave benefits up to 56 hours per annum 401k plan Short-term and long-term disability benefits 11 paid holidays per year Annual community volunteer paid day What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Position Type: Full-time, Exempt Industry: Hospitality / Resort / Retail / Food & Beverage Salary range: $60,0000-$70,0000 plus benefits based on experience About Riverside Riverside Colorado is a unique destination in northern Colorado combining a boutique resort, general store, and coffee cart in a stunning natural setting along the river. We are committed to creating exceptional guest experiences while maintaining strong values around sustainability, safety, inclusion, and respect for our staff, guests, and surrounding wildlife. This is a hands-on leadership role. Our General Manager is a working leader who thrives in a fast-paced, dynamic environment and is comfortable wearing many hats. Position Overview The General Manager is responsible for overseeing all day-to-day operations of Riverside Colorado, ensuring smooth resort operations, exceptional guest experiences, and a positive, safe work environment for staff. This role requires strong hospitality and retail experience, operational expertise, comfort with technology and systems, and a willingness to jump in wherever needed. This is not a clock-in/clock-out position. Flexibility, ownership mindset, and a strong work ethic are essential. Key Responsibilities Operations & Facilities Oversee daily resort operations, including lodging units, general store, coffee cart, shuttle service, and common areas Ensure all guest units are clean, safe, and presentable; assist with cleaning when housekeeping is not onsite Maintain all common areas (restrooms, fire pits, cook areas, signage, lighting, etc.) Supervise vendors, contractors, and service providers Coordinate equipment maintenance and repairs with vendors Act as incident commander during emergencies; manage on-site security when present Maintain first aid kits and remain CPR/first aid trained Staff Leadership & Culture Create and manage staff schedules across all departments, including Facilities and Housekeeping Manage housekeeping staff and laundry services Assist with hiring, training, and termination of staff in accordance with company policies Work closely with HR leadership to uphold company values and ensure a safe, respectful workplace Train all staff on systems, processes, and operational standards Guest Experience & Reservations Manage reservations and lodging inventory Oversee Cloudbeds and all OTA platforms Manage guest communications via phone, email, OTA messaging, and Whistle Support special events, programming, and private parties in collaboration with the events team Schedule shuttle operators to ensure guest transportation needs are met Retail, Inventory & Food Safety Oversee purchasing and inventory for all departments, including food, beverages, housekeeping supplies, general store, and coffee cart Coordinate with Mishawaka's restaurant on prepackaged goods needs Ensure food safety standards and compliance are maintained. Must be food safety trained to meet Health Department requirements Administration & Systems Ensure invoices are routed to bookkeeping in a timely manner Review, update, and improve systems and processes across operations Manage shared Google Drive and documentation Participate in weekly operational meetings Support sustainability initiatives with flexibility and practical implementation Qualifications Preferred college degree with an Associate or Bachelor's level of achievement Advanced computer skills including Google drive, Excel, Canva or other intermediate level graphics software Minimum 3 years experience managing Cloudbeds software Minimum 3 years experience in management at a corporate hospitality company Willingness to: Train and become a trainer on espresso machine, front desk clerk trainer, manage and do housekeeping on a regular basis as needed and manage and do light maintenance of the resort Strong operational background with hands-on leadership experience Strong organizational, communication, and problem-solving skills Amenable to working evenings, weekends, and holidays as needed Commitment to guest service, team culture, safety, and sustainability Must have a clean driving record What We're Looking For This role is ideal for someone who: Takes pride in ownership and accountability Is comfortable rolling up their sleeves and leading by example Thrives in hospitality environments that require flexibility and adaptability Cares deeply about team culture, guest experience, and the surrounding environment How to Apply Please submit your resume and a brief cover letter to *********************** explain why you're interested in Riverside Colorado and what excites you about this role.

Branch Manager We are looking for committed leaders interested in refining their leadership skills to launch a career in healthcare with a multistate practice. Successful hires have included high end retail, hospitality, and other customer service backgrounds. Direct support from organizational leadership will help you cultivate the skills to successfully manage a practice independently. This is a unique opportunity to build a career in healthcare operations management with no healthcare experience required. Serenity Healthcare's proven clinical model, leading to 130% growth year over year, will be shared with you as you are trained and mentored to quickly advance your career. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking an Branch Manager for our Loveland office. Your primary responsibility will be to own the metrics that allow patients to take back their lives. Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people. Benefits Superior Operations Management training in the healthcare industry Accelerated healthcare career growth - rapid advancement opportunities Healthcare premiums paid at 90% by Serenity (Medical, Dental, Vision) and 401K 20 days off annually (10 PTO days and 10 Holidays) Employee access to Serenity's treatment options Responsibilities Lead team to provide exceptional patient experience and outcomes Conduct daily operations including staff scheduling, office administration, and performance management. Take ownership of team, office and patient outcomes Understand and connect patients with Serenity's treatment options Provide support for 1 to 3 providers Train and educate new provider assistants Qualifications High School Diploma/ GED. Strong customer service mindset. 3 years of management or leadership experience Excellent verbal and written communication, and basic math skills. Well-versed in de-escalation skills and ability to connect with individuals. About Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare. Learn More About Us About Serenity Healthcare Serenity's Provided Services Meet our Patients In accordance with Colorado's Equal Pay for Equal Work Act this position pays a salary of $70,000 annually.

Head of Customer Success Location: Austin, Texas or Denver, Colorado Esper was founded in 2018 with the mission to empower dynamic and responsive policymaking in government. Esper's goal is to align existing data, stakeholders and public policy goals to streamline the policymaking process at all levels of Government. We imagine a world where policymaking is driven by data and insights from all stakeholders, and we are transforming traditional bureaucracy into a dynamic and flexible system that encourages innovation and collaboration. Esper is building the foundation of our Customer Success team and looking for an experienced Head of Customer Success to serve as a long-term partner to our customers. Job Description: Esper is looking for an experienced Head of Customer Success to serve as a long-term partner to our customers. The customer journey doesn't stop at launch. Our goal is durable adoption, measurable outcomes, and partnerships that grow over time. This is a hands-on individual contributor role for the first 6 months, with the opportunity to build and scale the Customer Success team as Esper grows. As Head of Customer Success, you'll lead Esper's next-stage CS evolution: moving from effective generalist motions to a specialized, scalable organization with clear ownership, consistent customer experiences, and predictable retention outcomes. You'll be accountable for our retention and renewal performance, strengthen adoption and customer health, and build the operating system (people, process, and tooling) that supports growth. You'll thrive here if you're resourceful, decisive, highly organized, and comfortable operating in a fast-moving startup environment with a strong bias for execution and continuous feedback. As a bonus, we'd love it if you have a strong interest in policy making and Government! We believe policy shapes our daily lives more than most realize, and central to the role is helping us build software for transforming how policy is created through better data and transparency. What you'll do: - Become an “Espert” and trusted advisor by building a deep understanding of Esper's product, our customers, and their goals- Lead and scale Esper's Customer Success function, including specialization, role clarity, and operating rhythms- Own renewals end-to-end across our U.S. customer base, including renewal strategy, pricing/terms, negotiation, and close- Drive adoption and outcomes post-launch through onboarding reinforcement, enablement, success plans, and ongoing check-ins- Build strong relationships with government employees at multiple levels of seniority through regular meetings, proactive outreach, and in-person engagement-Identify and lead expansion opportunities (upsell/cross-sell) in partnership with the Professional Services, Sales, and Executive teams- Establish and iterate CS playbooks (onboarding reinforcement, stakeholder changes, at-risk recovery, renewal prep, customer advocacy motion, EBRs/QBRs)- Improve customer customer-facing collateral (help center articles, user guides, in-product comms, release comms)- Manage customer support coverage and ensure issues are prioritized, communicated, and resolved with urgency- Serve as the internal voice of the customer, partnering cross-functionally with Product and Engineering to translate feedback into improvements- Report on customer health, adoption, renewal status, and key risks/opportunities for leadership Success in this role looks like- Renewals are predictable and strong: accurate forecasting, proactive risk management, and consistently high retention (>95%)- CS roles are specialized with crisp handoffs; customers experience “one Esper” despite internal specialization- Measurable increases in adoption and time-to-value across the customer base- Trusted customer champions and referenceable accounts- Repeatable CS processes, playbooks, and a foundation that can scale What we're looking for: - 6+ years in Customer Success or Account Management with at least 2 years managing/leading programs through scale and specialization - Track record of owning retention outcomes and leading complex renewals with senior stakeholders- Strong analytical and operational chops, can build process and run it- Excellent written and verbal communication (recaps, success plans, exec updates) - Comfort working cross-functionally with Product/Engineering on feedback and fixes- Bias for action and focus on customer outcomes- Team player with a “whatever it takes” mentality- Bonus: public sector or govtech experience- Ability to travel domestically (up to 30%) depending on business need Perks and Benefits: - Being a part of an innovative and collaborative team that will both support and challenge you- Significant opportunity for growth and ownership and to shape Esper for the long-term- Competitive salary and equity at a growing early-stage company- Paid holidays & unlimited PTO- Medical, dental, and vision insurance- Generous parental & sick leave- 401(k) retirement plan with employer match- Short/Long term disability & life insurance- Flexible spending account (FSA)- Work anniversary equity grants- Monthly stipend to offset remote work expenses- Office equipment allowance- Paid Time Off to participate in volunteer/community events Annual Salary: $140,000-$160,000 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Gloo, headquartered in beautiful Boulder, Colorado, builds software for people and organizations dedicated to improving lives. We’re leveraging the same exponential tech that’s driving success in other industries and making it available through tools such as big data, custom assessments, an engagement app, and eventually an entire market network focused on growth. As one of Boulder’s most successful and innovative tech companies, Gloo needs more talented professionals who are driven to make a positive impact on humanity. Are you one of them? "}},{"field Label":"About the role","uitype":110,"value":"As the newest member of our team you'll be helping us grow this business unit. You'll be focused specifically on the Church ministry team so leveraging any faith background or work in and around the church ecosystem will help you connect with your customers. You’ll join at the hip with our customers during the onboarding stage and walk with them through the entire deployment cycle. Your experience in account management and comfort implementing software will help each new customer group with their adoption journey. Your success will be measured by audience activations, upselling add\-on features and renewals at the end of their year one."},{"field Label":"What you'll be doing","uitype":110,"value":"• Building deep, trusting relationships throughout the customer organization on the phone, video meetings and through email • Being consistently available to your stakeholders to make sure they know we care • Managing between 20 and 40 simultaneous deployments at various stages, so an incredible command of project management is essential • Providing status reports regarding progress, activities and outcomes for each deployment • Delivering training programs in order to maximize platform adoption • Maintaining a customer churn forecast and execute against strategies to retain current customers • Evangelizing new product features to your stakeholders so they can take full advantage of them • Maintaining Salesforce so that your leadership and your sales team are always “in the know” • Working with the product and user experience teams to surface customer wishes and “boots on the ground” feedback that will help us enhance our product suite for the future"},{"field Label":"What you'll bring to this position","uitype":110,"value":"• A Bachelor's Degree (BA\/BS) – commensurate experience may substitute for degree requirements • A minimum of 3 years of experience in account management or customer success with a technology company or marketing agency • Experience helping customers navigate innovative products and solutions • The ability to absorb technical concepts and translate them into language that articulates business value • An intense curiosity for how an organization builds intimacy with their members to deepen engagement • High level skills or an interest in presentation, problem solving, and delivering an excellent customer experience • A gifted meeting facilitator – able to present, train and manage group meetings both in person and virtually • A positive and energetic demeanor with the ability to exude confidence and excitement with every new challenge • Advanced level competency with common office tools and CRM platforms • An expert time manager – you easily leverage technology to keep yourself and your team happy, productive and on track"},{"field Label":"And what you'll enjoy","uitype":110,"value":"• Compensation and bonus commensurate with experience • Full suite of benefits including bonus • Five coffee shops and numerous restaurants within walking distance in beautiful downtown Boulder"},{"field Label":"The Final Word","uitype":110,"value":"Goldstone Partners is helping this experienced team of thought leaders find a gifted professional who wants to be part of something big! Please send your resume to us directly at *****************************. Principals only please. Unfortunately, we are unable to support sponsorships at this time."}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"I Want This Job","zsoid":"27679673","embedsource":"CareerSite"}

Propelus simplifies workforce compliance management across healthcare. Our innovative technology and strategic partnerships empower millions of professionals, their employers, and regulators to work together, creating a connected and efficient healthcare ecosystem. As a trusted leader for over 20 years, Propelus has focused on bringing more good into the lives of the people and organizations serving healthcare. We deliver seamless compliance solutions to millions. We leverage market-leading technology and essential data to simplify complex operations, reduce risk, and champion a safer, healthier, and happier workforce. As a Customer Success Manager (CSM) for Immuware, you will own the strategic relationships for our enterprise occupational health and compliance accounts. You are responsible for ensuring that healthcare systems and complex organizations maximize the value of Immuware. Your goal is to drive long-term retention and growth by aligning our technology with the customer's clinical and compliance needs. Reporting to the Customer Success Team Manager, you will serve as the primary advisor to executive stakeholders, ensuring our platform becomes an essential part of their daily operations. What You'll Do Strategic Relationship Management: Build deep partnerships with C-level and clinical stakeholders. You will act as a consultant to ensure Immuware supports their specific organizational health and compliance goals. Commercial Growth & Retention: Identify opportunities for account expansion, upselling, and cross-selling. You will partner with Sales to create growth plans that increase Net Revenue Retention (NRR). Success Planning & Health Monitoring: Develop customized success plans and monitor health indicators like product adoption and ROI. You will proactively intervene at the first sign of churn risk or declining usage. Cross-Functional Advocacy: Act as the "Voice of the Customer" for the Immuware product team. You will translate client feedback into actionable insights to help shape our product roadmap. Issue Resolution & Risk Mitigation: Manage complex customer challenges by coordinating with Support and Engineering. You will lead the strategy to resolve high-stakes issues while maintaining high satisfaction levels. Product Expertise: Become an expert in the Immuware platform and the broader occupational health landscape, educating customers on best practices and new feature releases. What You'll Bring 3+ years in Customer Success or Account Management, specifically managing large, complex enterprise accounts (Experience in Healthcare SaaS or Compliance Technology is a major plus). Proven ability to influence and align C-level executives and senior organizational leaders. A track record of driving revenue through renewals and expansion opportunities. Exceptional negotiation and presentation skills, with the ability to explain complex technical or compliance concepts simply. Proficiency with CRM platforms (Hubspot) and Customer Success tools (Gainsight, ChurnZero, or similar). Bachelor's degree or equivalent practical experience. Benefits and Perks for Propelus employees include but are not limited to: Awarded one of BuiltIn's 2025 Best Places to Work and honored as a Silver Stevie Award Winner in the 2025 Stevie Awards For Great Employers. Professional development allowance to help you grow in the ways that mean the most to you. Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering, your birthday, and becoming a new parent. Check us out for yourself at our careers page or our Propelus culture Instagram accounts. For US Employees: 401K with company matching, as well as financial planning education and resources. Employees can choose from HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for themselves and dependents. Lifestyle Spending Account (LSA): We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you-whether it's a gym membership, a meditation app, WFH equipment, or fresh produce delivered to your door. For LATAM Employees: Your health is our top priority! We cover 100% of your health insurance premiums. Our plans include national and international coverage, so you're protected no matter where you are. Propelus Flex Club: Our flexible benefits platform gives you monthly points to redeem on what you need most. Plus, you'll get access to exclusive discounts just for being part of our team. We've got you covered with a life insurance policy, paid 100% by the company. You can also add your beneficiaries at an exclusive, discounted rate. We are an equal opportunity employer and value diversity at Propelus. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidates from all backgrounds are encouraged to apply. Full-time positions are scheduled to work 40 hours per week, M-F unless required otherwise by projects. Part-time positions are scheduled to work a maximum of 30 hours per week. Equipment, benefits, and perks are not provided to part-time or temporary employees.

The Supervisor, Customer Service is responsible for improving and overseeing the daily operations of the Customer Service team. This individual must demonstrate a high level of technical knowledge to successfully support and maintain a high performing team. Strong leadership and management skills are essential as this role will manage performance, productivity, department processes, cross training, customer satisfaction, and proper distribution of workload amongst the team. This role will work closely with the Manager, Customer Service and Director, Customer Service to supervise and execute department objectives and company goals. Job Description Details Supervise Supervision of team and employee performance Leads by example to motivate team and improve department performance. Provides and creates training and development opportunities Maintains department policies and procedures Equally distributes tasks and monitors team workload Fairly manages department scheduling and time off requests to ensure coverage is aligned with overall department needs Build a culture of continuous learning and drive efficiency Recommend short and long-term objectives consistent with corporate goals and objectives. Hold recurring team and individual employee meetings to discuss goals and strategy Customer Service Manages escalated situations related to customers or orders Ensure department documentation and workflows are accurate Answers complex inquiries regarding pricing, products, scheduling, etc. Provide follow up communication for customers, sales team, and customer support regarding inquiries or discrepancies. Provide regular communication and collaboration across all departments Proactively identify and help implement process enhancements that better support a positive customer experience Operations Approves up to $5,000 returns, recommends reductions of restock, and shipping accommodations when applicable Reporting related to sales and customer information Monitor, measure and improve effectiveness of department programs Monitors programs and procedures to ensure on-time delivery and customer satisfaction Updates and maintains quality management documents Performs special projects as required, such as assisting with the development, research, and delivery of new trainings, or other tasks as assigned Evaluate that CSRs have the proper knowledge and skill set to assist customers, solve problems, meet metrics, etc. Partners with internal partners to develop help center insights and analysis that will inform strategic choices in how we service our customers Reporting & Budgeting Provides various status reports and correspondence as required or requested. Other Attends meetings as required and/or assigned. Performs other duties as required and/or assigned Special Job Dimensions May be required to travel up to 10% of the time. Required Qualification Knowledge, Skills and Abilities Advanced knowledge of products and services Knowledge of computer software including Excel, Word, Outlook, PowerPoint, SAP, CRM, BW Advanced problem solving and leadership skills Excellent customer service, communication, and interpersonal skills Detail oriented and strong ability to multi-task Effectively able to lead and direct a team Ability to motivate a diverse work force and achieve results Ability to communicate openly with internal and external customers, promoting the spirit of cooperation between all company facilities Ability to perform with superior service, reflecting a positive company image while sustaining a positive attitude with those you interact with; always going above and beyond to help others out, regardless of their position or department. Ability to adhere to the highest standards of quality while continually performing at the highest possible level. Education, Certification/License & Work Experience Associates Degree preferred 3-5 years of experience managing or effectively leading a customer service team Strong background and familiarity with a customer service or call center environment Equivalent combinations of education and experience may be considered. Total Rewards Package: Compensation Base: $72,000- $88,000 annually, based on specific compensable factors including, but not limited to education, work experience, and geographic market. Bonus: This role will be eligible for participation in a discretionary annual bonus program, pursuant to which an employee may be awarded a percentage of their salary based on the company's performance and their own individual performance. Benefits Medical, Dental, Vision Wellness Program Health Savings Account (HSA) with a company contribution Voluntary Benefits (Life, AD&D, Disability) 401(k) retirement plan with a 7.5% company contribution Time Off Programs - 22 days Paid Time Off (PTO), 9 Company Holidays, 2 Volunteer Days Application Window Posting date: 11/03/2025 The application deadline for this job is: 1/30/2026 Your contact person: Brad Kerwin

The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world's happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities-treating everyone like family. The Customer Service Manager leads a team of Customer Service Representatives to provide exceptional service to customers while overseeing office and administrative duties. The role is responsible for ensuring that organizational Key Performance Indicators (KPIs) are met and maintaining efficient operations. Responsibilities: Plan, coordinate, and supervise the activities of the Customer Service Representative(s), ensuring customer relationships are maintained and operational objectives are met. Identify customer trends and operational inefficiencies, collaborating with leadership to resolve issues and improve service delivery. Oversee regular audits of the CRM system to ensure compliance with business and regulatory standards, while providing coaching and support to team members for continuous development. Assist with appointment scheduling, customer follow-ups, escalations, hiring, and training of the local Customer Service Team, and ensure team members are up to date on company policies and services. Qualifications: High School Diploma or GED. Must have 2+ years of customer service and/or conflict resolution experience. 1+ year of customer service management experience. Pest Management Software Systems experience is preferred, and the ability to use computers and telephone systems is essential. Pay and Benefits EcoShield is proud to offer competitive pay and full benefits! Compensation range depending on experience: $55,000 - $60,000. Paid sick and vacation time along with 10 company-paid holidays Comprehensive medical, dental, and vision insurance options, including a Health Savings Account (HSA). Short-term and long-term disability coverage, plus voluntary life insurance. 401(k) with a competitive match: 100% of the first 3% contributed and 50% of the next 2%. Access to the Employee Assistance Program (EAP) Discounted pest control services for employees and their friends/family. Physical Demands and Working Requirements The physical demands and working conditions outlined here are typical requirements for an employee to effectively carry out the essential duties of this job. Reasonable accommodations may be provided to assist individuals with disabilities in performing these essential functions. Requires prolonged periods of sitting at a desk or workstation Frequent use of hands and fingers for typing and using a computer mouse Occasionally lift and carry office materials or supplies up to 25 pounds Requires clear vision for reading documents, computer screens, and other office materials Work is inside a climate-controlled office with quiet to moderate noise level The above statements are meant to outline the general nature and scope of work performed by employees in this role. They should not be interpreted as an exhaustive list of all responsibilities, duties, and skills for this position. EEO Statement: EcoShield is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Americans with Disabilities Act (ADA): The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.

Job Application for Senior Customer Success Manager at Alchemer First Name * Last Name * Email * Phone * Resume/CV * Drop files here Attach Dropbox or enter manually (File types: pdf, doc, docx, txt, rtf) Cover Letter Drop files here Attach Dropbox or enter manually (File types: pdf, doc, docx, txt, rtf) LinkedIn profile How did you hear about this job? * Built In Colorado LinkedIn Glassdoor Indeed ZipRecruiter SurveyGizmo.com Article Friend Current employee Other What is your desired salary? * Please include a specific number or range. Are you legally authorized to work in the US? * * - Yes No Do you now, or will you in the future, require immigration sponsorship for work authorization? * * - Yes No Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. 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The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at ****************** How do you know if you have a disability? A disability is a condition that substantially limits one or more of your "major life activities." 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Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

Store - GREELEY, CODeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Total Base Pay Range for this Position: $15.75 - $22.10 At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Continental Properties is looking for a motivated and empowered Service Supervisor at our beautiful Authentix Greeley residential apartment community in Greeley, Colorado. Our supervisors are instrumental in maintaining facility operations, creating new efficiencies and developing standards that have a positive impact on resident renewals and customer satisfaction. You will foster a collaborative work environment and encourage the maintenance team to provide great customer service. You will report to our Community Manager. Position Specifics Full-Time Pay: $35.00 - $37.00 per hour Additional earning potential through position-specific performance incentives Essential Responsibilities: Prepare apartment homes for rent by performing repairs in HVAC, electrical, plumbing, pools, carpentry, dry wall, building exteriors, appliances, painting Work with vendors to maintain the appearance and safety of the community Oversee expenses and budget Provide support and training to your team Skills for Success: 2 plus years of experience in multifamily Service Supervisor role EPA and CPO certifications desired, as well as substantial experience in HVAC, plumbing, pools, carpentry, dry wall, building exteriors and appliances Ability to work overtime and on call/non-traditional schedule including evenings, weekends and holidays This role requires occasional bending, stooping, and stretching. Candidates must be able to independently lift, carry, push, pull, or maneuver up to 100 pounds, and up to 250 pounds with assistance. You will also need to use technology such as computers, tablets, telephone, and other office equipment to perform responsibilities. Why You'll Love Life at Continental: Our award-winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace: Career Growth: You'll have the tools, training, and opportunities for a meaningful career with long-term growth potential. We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement. Mental Health & Wellness: Your well-being matters. We provide comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources. Balance: We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with generous vacation time, 9-paid holidays, and 4 company-paid half-days during designated months. Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here! Culture of Belonging: The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all. On-Site Living: Enjoy the convenience and luxury of living steps away from work with a discount on our on-site apartments. Performance Incentives: Reap the rewards with our enticing incentive programs, from additional earning potential on new leases and renewals to quarterly and year-end bonuses based on community performance. Whether you're in management or maintenance, we offer a variety of financial incentives tailored to help you thrive and grow with us! Industry-Leading Benefits: Enjoy a comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance. Family Support: Support your growing family with 6-weeks paid parental leave and with family-forming & fertility resources (up to 12-weeks leave for birth mothers). We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities. For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team. We are committed to fair and equitable compensation practices. The posted salary range represents our good faith estimate of the base salary for this role at the time of posting. Final compensation is based on a variety of factors, including a candidate's experience, skills, qualifications, and internal equity. This range does not include bonus potential or other forms of compensation and benefits.

Patron Services Supervisor Pay Grade: 56 Compensation/Benefits: $28.63 - 38.74/hr; Full-time benefits FLSA Classification: Exempt Hours: 40 hrs/wk Full-Time Department: Branch Services Supervisor: Library Manager Supervises: Library Associates Deadline for Application: January 18, 2026 Role: Supervises daily operations and staff in a department, provides reference/information services, and plans and conducts programming. Major Duties and Responsibilities: 20% - SUPERVISION OF DAILY OPERATIONS - Supervises daily operations by getting information and making sense of it, communicating information to staff, organizing resources and making decisions in order to ensure the proper functioning of the operational unit. (Essential) 15% - STAFF PERFORMANCE MANAGEMENT - Sets performance objectives for staff; observes and documents performance; recognizes, rewards and disciplines performance; trains staff; and recommends adjustments to pay in order to manage the pay and performance of staff. (Essential) 15% - COORDINATION OF DISTRICT PRIORITIES - Collaborates with peers, other departments, and staff to coordinate strategic priority efforts; establishes effective workgroups and uses project management best practices to recommend, accomplish and implement projects, initiatives, and strategies. (Essential) 15% - PATRON ASSISTANCE - Assists patrons in the use of library materials and technology by guiding them in searching the catalog and stacks, accessing databases, and navigating the Internet in order to locate resources in the collection and on the World Wide Web; provides customer relations by resolving complaints in order to assist patrons with information about library services. (Essential) 10% - INFORMATION NAVIGATION - Locates requested materials and information sources by using the electronic catalog to identify call number location and checking the shelf for availability and placing holds for materials checked-out or available from other branches or systems in order to satisfy patron requests for library materials and information. (Essential) 10% - CIRCULATION - Assists patrons with checking out and renewing materials; issues and updates library cards; and follows procedures for fines and over-dues; processes holds; checks in materials and sorts and routes the materials to their proper location in order to assist patrons with borrowing of materials. (Essential) 5% - STAFF SELECTION - Selects staff by interviewing candidates for vacant positions, assessing qualifications, and recommending for hire the candidate that most closely meets the desired qualifications at a starting wage reflective of the hiring strategy and overall staffing plan for the operational unit. (Essential) 5% - BUDGETING - Identifies resources needed to provide services, forecasts expenses to provide the services, recommends the annual cost of providing the services, and monitors expenditures throughout the year in order to recommend and maintain department budget. (Essential) 5% - OTHER DUTIES - Plans informative and entertaining programs, weeds and discards items, prepares statistical reports, ensures accurate patron information in ILS, chairs committees, and assists Library Manager in order to ensure the smooth operation of the branch. (Essential) Minimum Requirements: Education: Master of Library and Information Science Experience: One to Three years of similar library and/or supervisory experience Or any combination of education and experience which provides the success factors. District Success Factors: Focuses on the customer Initiative Contributes to a positive work environment Strategic thinking Pursues personal development Continuous improvement Takes pride in the workplace Emotionally intelligent Tactful Knowledge of public library operations Creativity Job Success Factors: Knowledge of public library goals, policies, and services Knowledge of library technology Skill in customer relations including dealing with difficult patrons and volatile situations Skill in supervision Knowledge of the principles, methods, and practices of professional library science and supervision Knowledge of reader interest levels and group and community interests Knowledge of professional library literature, multi-media, and library technology Knowledge of the principles, practices, theory, and applications of public personnel management Knowledge of print and online reference resources Skill in customer relations Skill in supervision Skill in oral and written communication Skill in using Innovate Interfaces, Inc's Sierra or another comparable automated library system Skill in Windows, Word, Internet Explorer, and Outlook Able to model expected employee behavior Able to budget and plan Able to organize, supervise, and evaluate the work of paraprofessional staff Able to analyze issues and make informed recommendations Able to operate various office equipment including copiers Physical Success Factors: Able to push a fully loaded book-cart weighing up to 200 lbs. Able to lift 50 lbs. Benefits: Medical Insurance Dental Insurance Vision Insurance Life Insurance Accidental Death and Dismemberment (AD&D) Insurance Short-Term Disability Long-Term Disability 401(a) Defined Contribution Retirement Plan 457 Deferred Compensation Plan Flexible Spending Accounts for transportation, dependent care and medical expenses Tuition Reimbursement Paid Leave This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Job Description Certified Group is committed to delivering expert solutions and quality testing our customers can feel confident in - on time, every time - so the world can trust in what it consumes. As a leading North American provider of laboratory testing, regulatory consulting, and certification & audit services, Certified Group includes Food Safety Net Services (FSNS), FSNS Certification & Audit, Certified Laboratories, EAS Consulting Group, and Labstat International Inc. Certified Group provides analytical testing and regulatory guidance services in the food & beverage, dietary supplements & NHP, cosmetics, OTC, personal care, tobacco, nicotine, cannabis, and hemp industries. We have embarked on an important journey to unify and strengthen our culture by living these core values: Start with the Customer, Drive to Deliver, Commit to Safety and Quality, and Believe in the Team - including believing in you. We are seeking a Lab Services Supervisor Job Summary: Responsible for completing and overseeing the training of all staff throughout the Laboratory while working closely with the Management Team. Responsibilities includes training and mentoring employees; evaluating training performance of assigned personnel, monitor training performance action plans for employees, improve operational efficiencies by focusing on thorough training; maintain harmony in the workplace and professional business demeanor at all times. Essential Responsibilities: Supervise and perform laboratory training of new and current laboratory personnel to ensure compliance with FSNS Quality Manual, SOP's and quality control measures specified to maintain compliance with ISO 17025 guidelines Perform internal audits of training and ensure accurate performance and interpretation of test results Provide feedback for and administer laboratory personnel training reviews Directly address client needs as required and in collaboration with the Management Team. Oversee status of all results and reporting for clients on laboratory results as needed (including notification of out of specification results) Process samples when needed, and ability to perform all roles that report to supervisor Perform analyses in various laboratory areas, when needed Maintain a high degree of technical competence by reading scientific journals, attending professional workshops, and being aware of food industry issues and trends Work closely with the Operations and Technical Managers and assists when needed Assisting with managing priorities and schedule such that individual goals as well as team goals are achieved with encouraged participation in the Food Safety Net Services Team Responsible for the safety of oneself and others working within their area Responsible for the completion of required Trainer qualification training Education & Experience: Bachelor's degree in Life Science or related field Master's degree in Life Science or related field preferred Two years of analytical laboratory experience Or equivalent combination of education and experience Familiarity with GMP , OSHA guidelines, FDA, BAM, APHA, and Compendium methods and procedure Knowledge of LIMS and Microsoft Office Products software. One year of experience managing personnel Training in general laboratory practices Language Skills: Professional written and verbal communication and interpersonal skills. Mathematical Skills: Ability to understand and apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability & Independent Judgment: Applies critical thinking to solve practical problems. Ability to interpret instructions furnished in written, oral, diagram, or schedule form. Supervision: Supervision and oversight of up to 30 incumbents, dependent on Lab volume. Physical Demands/Work Environment: Dexterity of hands and fingers to operate a computer keyboard, mouse and to handle other communications/computer components Potential exposure to odors, fumes, airborne particles, hazardous chemicals, and microbiological pathogens Noise level varies from quiet to loud Temperature varies from hot to cold Interactive and fast-paced team oriented tasks Overnight Travel is required at the discretion of management Regularly lift and/or move up to 25 pounds. General Requirements: Strong organizational skills and ability to execute detailed tasks Ability to work a flexible schedule Work under stress with interruptions and deadlines Ability to think logically Required to wear appropriate personal protective equipment and clothing Responsible for the safety of oneself and others What we Offer: Competitive wages Benefits package (Health, Vison and Dental). 401K Matching Social events Employee referral bonus program Employee recognition program Monday-Friday 9:00 pm - 5:30 am

Pay: $57,783.96 - $62,500/year; bonus eligible Our Mission: Enable everyone to make their house a home. Our Vision: To become the first-choice destination for home and holiday décor. The Zone Manager (ZM) position is accountable for all visual merchandising and conditioning aspects of the business at the store level and executes the Company's business objectives, ensures customer satisfaction, and maximizes sales. The ZM leads and manages the Zone Lead team to maintain a neat, clean, and safe store, provide an inviting and engaging environment for our customers to shop and our team members to enjoy work. The ZM achieves success by providing problem-solving resources, managing staff, and working collaboratively with the Store Director. Key Roles and Responsibilities The ZM is responsible for building, coaching, and maintaining a store team to meet At Home's Vision, Mission, Values, and business objectives while following all Company processes and policies. The ZM will recruit, interview, and hire team members to ensure a positive customer experience while ensuring all new hires are properly trained and developed as a team member. The ZM serves as a role model and coach in all areas as it relates to Customer and Team Member experiences. The ZM coaches, drives performance, sets goals and, where appropriate, takes follow-up action with team members, including performance support plans, performance improvement, and corrective actions. The ZM makes employment decisions for Zone Lead team members, including decisions relating to hiring, compensation, promotions, transfers, releases, disciplinary actions, and addressing Team Member concerns. The ZM coordinates directly with Store Director to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, timely and accurate payroll processing, meeting labor model standards, customer interaction standards, and business metrics. The ZM makes recommendations about whether additional labor, such as team member overtime or additional coverage, may be necessary. The ZM reviews, analyzes, and communicates to Team Members the store financial and business data from the store scorecard including sales and expenses; develops and executes budgets, financial plans, and strategies to maximize sales and profits. The ZM oversees Task Management by planning, directing and scheduling team members for their shifts and tasks on a daily and weekly basis and validating completion of all tasks in a timely manner. The ZM adjusts the schedule as needed based on operational needs/objectives. The ZM oversees and leads all aspects of the visual merchandising team for the store by planning and leading the transitions, reinventions, product assortment changes, and resets while at the same time ensuring visual integrity, a neat/clean, organized environment, and inspiring guests to discover ideas and solutions through compelling visual merchandising. The ZM leads the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably. Develops and leads regular meetings/huddles with team members on these subjects. The ZM leverages daily interactions and team huddles to communicate and teach/train visual priorities and creation of visual moments that support the customer experience. The ZM ensures the maintenance of a neat, clean, organized backroom sign storage area ensuring the store is always up to date with current signing tools and signing fixtures. All other duties based on business need. Open Availability Qualifications and Competencies At least 18 years old. High School Diploma/Equivalent; College degree preferred. At least 3 years Management/Leadership experience or equivalent At Home experience. At least 3 years' direct responsibility of leading 10 or more people in multiple departments or equivalent At Home experience. At least 1 year experience direct/indirect familiarity or responsibility for annual revenue, operating budget, or profit & loss dollars of at least $5 million. Ability to work a flexible schedule including nights, weekends, and some holidays. Ability to lift a minimum of 50 lbs. or team lift 100 lbs. Proficiency within Microsoft office (Word, Excel) Communicates clearly and concisely with excellent verbal, written and comprehension skills. Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations. Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution. Ability to comprehend, train, develop, motivate and lead in a manner of fostering a work environment that is smart & scrappy, safe, and fun. Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business. SUMMARY OF BENEFITS At Home is proud to offer competitive benefits for non-temporary positions, including but not limited to: Part-Time - 401(k) W/ Employer Match - Dental, Vision, Life - 25% Store Discount (Seasonal TMs Included) Full-Time - All Prior Benefits PLUS - Medical Insurance - Flexible Spending Accounts - Paid Time Off, Holidays, and Volunteer Time

Pay: $57,783.96 - $62,500/year; bonus eligible Our Mission: Enable everyone to make their house a home. Our Vision: To become the first-choice destination for home and holiday décor. The Zone Manager (ZM) position is accountable for all visual merchandising and conditioning aspects of the business at the store level and executes the Company's business objectives, ensures customer satisfaction, and maximizes sales. The ZM leads and manages the Zone Lead team to maintain a neat, clean, and safe store, provide an inviting and engaging environment for our customers to shop and our team members to enjoy work. The ZM achieves success by providing problem-solving resources, managing staff, and working collaboratively with the Store Director. Key Roles and Responsibilities The ZM is responsible for building, coaching, and maintaining a store team to meet At Home's Vision, Mission, Values, and business objectives while following all Company processes and policies. The ZM will recruit, interview, and hire team members to ensure a positive customer experience while ensuring all new hires are properly trained and developed as a team member. The ZM serves as a role model and coach in all areas as it relates to Customer and Team Member experiences. The ZM coaches, drives performance, sets goals and, where appropriate, takes follow-up action with team members, including performance support plans, performance improvement, and corrective actions. The ZM makes employment decisions for Zone Lead team members, including decisions relating to hiring, compensation, promotions, transfers, releases, disciplinary actions, and addressing Team Member concerns. The ZM coordinates directly with Store Director to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, timely and accurate payroll processing, meeting labor model standards, customer interaction standards, and business metrics. The ZM makes recommendations about whether additional labor, such as team member overtime or additional coverage, may be necessary. The ZM reviews, analyzes, and communicates to Team Members the store financial and business data from the store scorecard including sales and expenses; develops and executes budgets, financial plans, and strategies to maximize sales and profits. The ZM oversees Task Management by planning, directing and scheduling team members for their shifts and tasks on a daily and weekly basis and validating completion of all tasks in a timely manner. The ZM adjusts the schedule as needed based on operational needs/objectives. The ZM oversees and leads all aspects of the visual merchandising team for the store by planning and leading the transitions, reinventions, product assortment changes, and resets while at the same time ensuring visual integrity, a neat/clean, organized environment, and inspiring guests to discover ideas and solutions through compelling visual merchandising. The ZM leads the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably. Develops and leads regular meetings/huddles with team members on these subjects. The ZM leverages daily interactions and team huddles to communicate and teach/train visual priorities and creation of visual moments that support the customer experience. The ZM ensures the maintenance of a neat, clean, organized backroom sign storage area ensuring the store is always up to date with current signing tools and signing fixtures. All other duties based on business need. Open Availability Qualifications and Competencies At least 18 years old. High School Diploma/Equivalent; College degree preferred. At least 3 years Management/Leadership experience or equivalent At Home experience. At least 3 years' direct responsibility of leading 10 or more people in multiple departments or equivalent At Home experience. At least 1 year experience direct/indirect familiarity or responsibility for annual revenue, operating budget, or profit & loss dollars of at least $5 million. Ability to work a flexible schedule including nights, weekends, and some holidays. Ability to lift a minimum of 50 lbs. or team lift 100 lbs. Proficiency within Microsoft office (Word, Excel) Communicates clearly and concisely with excellent verbal, written and comprehension skills. Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations. Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution. Ability to comprehend, train, develop, motivate and lead in a manner of fostering a work environment that is smart & scrappy, safe, and fun. Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business. SUMMARY OF BENEFITS At Home is proud to offer competitive benefits for non-temporary positions, including but not limited to: Part-Time - 401(k) W/ Employer Match - Dental, Vision, Life - 25% Store Discount (Seasonal TMs Included) Full-Time - All Prior Benefits PLUS - Medical Insurance - Flexible Spending Accounts - Paid Time Off, Holidays, and Volunteer Time

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit ***************** SUMMARY This role oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality. JOB DESCRIPTION * Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. * Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. * Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards. * Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed. * Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required. * Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines. * Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual. * Assists Community Manager in developing the budget for regular repair and maintenance and capital projects. * Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. * Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance. * Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency. #LI-RR1 BASIC KNOWLEDGE & QUALIFICATIONS: * High school diploma, GED, or related experience and training. * Experience in property management maintenance, other building maintenance, or related trade. * Incumbents must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices. * Ability to apply principles of logical thinking to define and correct problems. * Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems. * Ability to read, write, and communicate effectively to represent company management in a support capacity, act as the first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies. * Proficiency in internet, word processing, spreadsheet, and database management programs in order to maintain records of information and develop and provide information for the manager's use. Property management system experience preferred. * Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions in order to review and complete various financial, administrative, and legal documents. SPECIALIZED SKILLS: * Incumbents must have EPA certifications Type I and II or Universal if the position requires working on a sealed HVAC system to test system pressures, handle refrigerants, etc. * Incumbents must have all certifications as required by State and Local jurisdictions. * Incumbents must have a valid driver's license to operate a golf cart on the property, if applicable. TRAVEL / PHYSICAL DEMANDS: * Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas. * Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet). * Job demands may require incumbents to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance. * Local, routine travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. * Incumbents must be able to work a flexible work schedule, which includes taking "call" during evenings, weekends, and holidays. The hourly range for this position is $34.00 - $36.00. Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. * Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. * Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: * Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. * Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. * For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. * 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). * 401(k) with Company Match up to 6% of pay after 6 months of service. * Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). * Employee Assistance Program. * Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. * Charitable giving program and benefits. * Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records. Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to ******************. ANTICIPATED CLOSING DATE February 7, 2026 This date may be subject to change due to evolving business needs.