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Customer service manager jobs in Fountain Valley, CA

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  • Transit General Manager

    MV Transportation 4.5company rating

    Customer service manager job in Carson, CA

    Responsibilities: MV Transportation is seeking an experienced Transit General Manager who will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. Job Responsibilities: Effectively manage customer relations through both direct contact and outreach programs. Identify, select, train and mentor location staff. Effectively and frequently communicate with location staff and support team members. Oversee vehicle maintenance plan and ensures fleet availability to meet service requirements. Oversee safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements. Maintain client contact routinely to meet or exceed expectations. Conduct periodic departmental audits. Daily, weekly and monthly review of key operational metrics. Ensure that all location financial metrics are managed continuously, exceptions are reported and action plans are developed to ensure the location meets it financial, safety and operational expectations. Implement, promote and adhere to company policies and procedures. Interact with bridges committee to effectuate positive changes to policies, procedures and programs. Participate in location(s) labor and employee relations activities. Provide insight and information to support location(s) contract renewals. Create and present location(s) annual budget. Qualifications: Talent Requirements: College degree or equivalent business management experience. Transit Management experience required. Must have a minimum of (5) five years of comprehensive experience in Transit operations management and a combination of (7) seven years of management or supervisory experience in a Fixed Route or Shuttle bus environment with knowledge of routing/scheduling software. Must have labor/union(s) negations/expenses expertise. Must have a full understanding of dispatch, scheduling, driver recruitment, and safety DOT and FTA compliance. MS Office, strong analytical skills, strong written and verbal communication skills and high degree of multi-tasking skills. Additional duties/responsibilities based upon individual contract requirements. Starting Salary Range: $175,000 - $197,000 During the course of employment, employees may receive and have access to confidential information. All employees are expected to respect and maintain the confidentiality of non-public customer and business records and any other information that MV classifies as confidential. MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. #APPCAST
    $175k-197k yearly Auto-Apply 2d ago
  • Customer Success Manager [80695]

    Onward Search 4.0company rating

    Customer service manager job in Culver City, CA

    We're partnering with a leading industry company to find a talented Customer Success Manager to support their hybrid work environment. This role offers an exciting opportunity to work on impactful projects within a dynamic and innovative team. The application deadline for this role is XX/XX/XXXX. Customer Success Manager Responsibilities: Build and nurture strong client relationships, acting as the main point of contact throughout campaigns. Manage end-to-end campaign setup, including creative production, asset review, and trafficking. Monitor campaign performance, optimize media plans, and deliver insights to maximize results. Collaborate with internal teams to align campaign strategies and ensure client satisfaction. Analyze data, prepare campaign reports, and communicate findings to clients to support ongoing business growth. Customer Success Manager Qualifications: Bachelor's degree in Sales, Advertising, Marketing, or Business. At least 3 years of experience in digital media planning and/or buying. Strong knowledge of industry metrics and advertising ecosystems. Excellent customer service skills with the ability to translate client needs into effective recommendations. Proficiency in Excel, PowerPoint, CRMs, OMSs, ad servers, and related digital media tools. Perks and Benefits: Medical, Dental, and Vision Insurance. Life Insurance. 401(k) Program. Commuter Benefit. eLearning and Ongoing Training. Education Reimbursement. Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.
    $91k-142k yearly est. 5d ago
  • Customer Service Manager

    24 Seven Talent 4.5company rating

    Customer service manager job in Huntington Park, CA

    Customer Service Manager - Full-Time | On-Site (Huntington Park, CA 90255) Salary: Up to $100K annually We are a high-end women's contemporary fashion brand, specializing in premium denim, knits, and wovens, currently carried in 150 top specialty boutiques nationwide. Known for our exceptional fit, elevated fabrication, and refined details, we are experiencing rapid growth across wholesale, DTC, and marketplace channels-and are expanding our leadership team. We are seeking a Customer Service Manager with a strong ApparelMagic background and proven customer service leadership experience to oversee our on-site operations in Huntington Park. This is a full-time, direct hire role, responsible for ensuring a world-class customer experience while building scalable systems to support growth. What You'll Do: Lead day-to-day operations of the on-site customer service department Deliver exceptional customer experience, ensuring timely resolution of inquiries and escalations Analyze customer feedback and performance metrics to drive continuous improvement Develop, implement, and maintain customer service policies, procedures, and best practices Hire, train, coach, and manage a high-performing team Partner cross-functionally with operations, accounting, sales, and logistics Maintain high standards of professionalism, responsiveness, and accuracy What We're Looking For: Proven experience in Customer Service Management or customer support leadership Strong analytical and problem-solving skills Excellent written and verbal communication Demonstrated ability to lead and motivate a team Ability to thrive in a fast-paced, on-site environment Prior experience with ApparelMagic strongly preferred Bachelor's degree in Business, Communications, or related field preferred Systems & Tools Experience (Preferred): ApparelMagic Shopify Gorgias Amazon Seller Central NU Order GS1 EDI Why Join Us: Leadership role within a fast-growing premium fashion brand Opportunity to build and scale a department with real impact Collaborative, entrepreneurial work environment Competitive compensation based on experience
    $100k yearly 1d ago
  • Customer Service Lead

    The Phoenix Group 4.8company rating

    Customer service manager job in Los Angeles, CA

    Key Responsibilities Deliver high-quality customer service and administrative support using a customer interaction platform for workplace-related needs, including reception services, facilities support, hosting, conference room coordination, emergency notifications, and travel assistance Design and elevate workplace experiences that make employees, clients, and guests feel welcomed, valued, and connected to the organization Provide polished, high-touch service to all visitors and external guests Assign, monitor, and coordinate work across a 24/7 team to ensure timely and accurate completion of requests Train and support team members on established processes, tools, and workflows Foster a collaborative team environment where ownership and accountability are shared across all agents Safeguard confidential, sensitive, privileged, financial, and proprietary information at all times Qualifications We're interested in candidates who: Communicate clearly and professionally, both verbally and in writing Consistently deliver exceptional customer service and take pride in exceeding expectations Demonstrate sound judgment and the ability to assess situations and take initiative independently Has had previous management or lead experience in a customer support role And who have: A high school diploma or equivalent At least three (3) years of experience in workplace services, reception, hospitality, technology support, or an inbound customer service environment Administrative experience, preferably within a professional services or corporate setting The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
    $36k-46k yearly est. 5d ago
  • Customer Experience Manager - Contract

    Calpak 3.6company rating

    Customer service manager job in Gardena, CA

    At CALPAK, we design thoughtfully crafted travel goods that make movement easier, more joyful, and more personal. As a fast-growing, digitally native brand, our relationship with customers extends far beyond the product itself and is built on trust, responsiveness, and a genuine commitment to care at every touchpoint. We are seeking an experienced Customer Experience Manager to join our team on an interim basis to cover a maternity leave. The ideal candidate has proven experience in customer service leadership and thrives in a fast-paced, digitally driven environment. This role will report to the Executive Director of DTC and will work closely with colleagues in the digital, marketing, operations, and production departments to drive and achieve customer retention goals. The Interim Senior CX Manager will also oversee our Assistant CX Manager and lead strategic initiatives that advance CALPAK's customer experience vision. RESPONSIBILITIES: Customer Experience Leadership & Strategy Define and evolve the customer experience roadmap, ensuring all CX channels align with brand voice and business objectives. Lead strategic initiatives that drive customer retention, operational efficiency, and overall business growth. Partner with cross-functional teams (retention marketing, production, operations, retail and digital) to analyze customer feedback, identify opportunities, and influence CX-driven decisions. Advance CALPAK's DTC experience through personalized and proactive customer journeys, improved post-purchase engagement, segmentation strategies, and tailored communication. Enhance the end-to-end digital customer experience through optimized post-purchase flows, self-service tools, customer education, and more. Team & Workflow Management Oversee the Assistant CX Manager, providing leadership, coaching, and development support. Ensure smooth operations of the offshore CX team, including scheduling, onboarding, performance processes, and alignment with CX KPIs. Own CX workflows and operations across platforms and communication channels to ensure consistency and efficiency. Data, Reporting & Insights Collaborate with Assistant Manager to analyze findings from current reporting structures and insights to guide CX decision-making. Monitor key performance metrics and identify improvements to maximize efficiency and customer satisfaction. Build frameworks for capturing holistic customer insights (satisfaction, effort, sentiment) and translate findings into meaningful experience enhancements. Strengthen the feedback ecosystem and partner cross-functionally to incorporate customer learnings into product, digital, and operational roadmaps. CX Systems & Cross-Functional Execution Oversee onboarding and optimization of CX-related platforms, tools, automation, and proactive communication capabilities. Maintain alignment and communication between CX and key stakeholders to ensure goals, feedback, and initiatives are effectively shared. Enhance customer knowledge resources and self-service experiences to reduce friction and empower customers throughout their journey. Stay up to date on industry trends, tools, and best practices to support emerging CX and company-wide needs. QUALIFICATIONS: 5+ years of experience in customer service environment. Gorgias, Zendesk or similar CRM experience required. Proficiency in Shopify or ecommerce platform experience preferred. Excellent written and verbal communication skills. Experience building, leading, and developing a team. Strong analytical skills and the ability to interpret and act on data insights. A proactive problem solver with strong troubleshooting and escalation judgment. Comfortable with ambiguity and able to take initiative in leading projects. Proven success working cross-functionally with all levels of the organization. Highly collaborative, driven, and passionate about elevating customer experience. Salary range: $80,000-$100,000 annually (annualized for a 6-month contract)
    $80k-100k yearly 3d ago
  • Plant Manager

    Westlake Royal Building Products

    Customer service manager job in Rialto, CA

    The Plant Manager is responsible for overseeing all aspects of manufacturing operations. This role ensures production efficiency, quality control, safety compliance, and team development in alignment with company goals and strategic initiatives. DUTIES AND RESPONSIBILITIES May include, but are not limited to, the following: · Lead plant operations to meet production targets, quality standards, and safety goals. · Oversee the layout and optimization of equipment, workflow, and workforce utilization specific to concrete tile manufacturing. · Develop and execute operational strategies to improve throughput, reduce waste, and enhance product quality. · Foster a culture of continuous improvement using lean manufacturing principles (e.g., Kaizen, Six Sigma). · Collaborate with cross-functional teams including Sales, Product Development, and Supply Chain to ensure customer satisfaction and timely delivery. · Manage plant budgets, including operating and capital expenditures, aligned with market demand and business forecasts. · Ensure compliance with OSHA, EPA, and other relevant safety and environmental regulations. · Promote a safe work environment and lead initiatives to achieve zero-injury performance. · Train and develop supervisory and managerial talent within the plant. EDUCATION, EXPERIENCE AND QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Bachelor's degree in Engineering, Industrial Management, or a related technical field. Experience Minimum 10 years of progressive leadership in manufacturing operations, preferably in building materials or concrete products. Experience with lean manufacturing and continuous improvement methodologies is highly desirable. Skills - Strong leadership and team-building capabilities. - Proficiency in interpreting financial reports, P&L statements, and operational KPIs. - Ability to manage multiple priorities in a fast-paced production environment. - Excellent organizational, communication, and decision-making skills. - Familiarity with ERP systems and manufacturing software tools. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to sit, stand, walk, bend, and lift up to 35 lbs. Vision requirements include close, distance, color, and peripheral vision. WORK ENVIRONMENT · Must be able to work in a manufacturing environment with moderate noise levels and exposure to dust and heat. Our compensation reflects the cost of labor across several US markets. The pay range $140,000 - $182,000 per year is based on relevant market data in our lowest and highest geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, experience, and skillset. Westlake is a total compensation company. Depending on the position offered, sign on payments, and other forms of compensation may be offered as part of a total compensation package (also to include a full range of medical and other benefits).
    $140k-182k yearly 1d ago
  • Manager/Director of Tax Services

    Vaco By Highspring

    Customer service manager job in Santa Monica, CA

    Our Real Estate Investment Trust is seeking a Tax Manager to join our growing team. The Tax Manager will be responsible for managing all aspects of partnership tax returns and compliance, as well as providing guidance to senior management on tax-related matters. The ideal candidate will have a strong background in partnership taxation, CPA certification, and experience within the real estate industry. Prepare and review partnership tax returns and related schedules Ensure compliance with federal, state, and local tax laws and regulations Review and manage the preparation of complex tax projections, estimates, and forecasts Provide guidance to senior management on tax-related matters Collaborate with internal and external stakeholders, including auditors and tax authorities Research and analyze tax issues, and recommend solutions Stay current on tax laws and regulations, and communicate changes to the relevant parties Manage and mentor junior tax staff Bachelor's degree Minimum of 5 years of recent experience in partnership taxation Proficiency in CorpTax, OneSource, or similar tax software and MS Excel Knowledge of federal, state, and local tax laws and regulations Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact *********** . You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here . Virginia residents may access our state specific policies here . Residents of all other states may access our policies here . Canadian residents may access our policies in English here and in French here . Residents of countries governed by GDPR may access our policies here . the individual's skill sets, experience and training; office location and other geographic considerations; With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
    $67k-110k yearly est. 1d ago
  • Manager, New Clinic Openings & Local Marketing Activation

    Hydration Room

    Customer service manager job in Irvine, CA

    Reports to: Vice President, Marketing Founded in 2014 by Dr. Brett Florie, Hydration Room is redefining proactive healthcare by blending holistic wellness with Western medicine. With 45+ clinics and rapid expansion underway, our mission is to deliver exceptional IV and injection therapies in a supportive, wellness-focused environment. We are a high-growth health and wellness company committed to raising the standard of clinical care and patient experience. Role Summary The Manager, New Clinic Openings & Local Marketing Activation drives the success of Hydration Room's new clinics by leading marketing activities from pre-opening through maturity. This role ensures each new location launches with strong community awareness to conversion, early patient trial, and membership momentum , and a repeatable framework for growth. As part of the Marketing team, this person collaborates across Operations, Finance, and Clinic Staff to bring new clinics to life by building local brand awareness, driving foot traffic, bringing in new patients, aligning execution, and turning insights into real-time, scalable actions. Welcome to your healthy place. Core Role Responsibilities: New Clinic Ramp & Local Activation Lead all pre-opening and launch marketing initiatives, including digital, grassroots, and in-market activations. Build and manage local marketing calendars to generate awareness, drive patient volume, and accelerate membership ramp. Coordinate all local signage and in-clinic collateral, ensuring brand consistency, timely production, and high-quality execution. Partner with the marketing team to localize creative and messaging for each market while maintaining visual and voice alignment with brand standards. Create KPIs and analyze market-level performance data (awareness, acquisition, conversion, retention) to identify key drivers of success and opportunities for optimization. Create market and partnership lists to support targeting, outreach, and promotional planning. Show return on investment. Paid Media & Performance Collaboration Work with the marketing and media teams to support budget allocation, campaign setup, and performance reporting for new clinic launches. Review campaign dashboards, share insights, and recommend adjustments to optimize spend and conversion performance. Community Partnerships & Outreach Build relationships with local fitness studios, wellness partners, and community organizations. Negotiate cross-promotional partnerships and sponsorships to expand Hydration Room's local footprint. Work with the Social Lead to coordinate local influencer and ambassador activations, leveraging user-generated content (UGC) for authenticity and reach. Membership Growth Lead pre-opening membership campaigns, including digital funnels, referral programs, and local outreach. Collaborate with Wellness Coordinators (WCs) by providing scripts, training, and promotional support for new offers and events. Partner with the marketing team to deploy email and SMS lifecycle campaigns that drive rebookings, reviews, and memberships. Use data to guide offer strategies, including when to extend or expire based on conversion performance. Grand Openings & Events Plan and execute grand opening events, media coverage, and community activations that drive awareness and early adoption. Manage signage, collateral, and events. Serve as the marketing point of contact on-site during opening week to ensure coordinated execution and brand alignment. Reviews & Reputation Provide reporting on review quantity and quality for new clinics, tracking progress and trends. Support Operations and Clinic Staff with review scripts, training, and tactics to encourage positive feedback and increase review volume. Cross-Functional Collaboration& Leadership Partner with Operations to align staffing, readiness, and patient experience with marketing activations. Collaborate with Finance and Marketing Leadership on budget management and ROI analysis. Act as an internal ambassador for local marketing excellence, influencing clinic teams through consistent communication, training, and hands-on support. Capture and share best practices and lessons learned to strengthen future openings and drive scalable growth. What We Offer: A fun, growing workplace where you can promote health and wellness in your community. Direct impact on Hydration Room's ability to grow and deliver accessible wellness care. Opportunity to shape the recruiting function and eventually build/lead a high-performing hiring team. Competitive pay and benefits, plus high visibility to executive leadership in a rapidly expanding wellness brand. Career development opportunities. Free IV/Injection perks program. Vacation time. Participation in a 401k program. Employee Assistance Program. Medical, dental, vision, paid life insurance, and voluntary benefits are available for all full time employees. The salary range for this role is $85,000 - $95,0000 per year. Bonus eligble. Qualifications & Required Skills: 4+ years of experience in multi-unit wellness, fitness, or retail marketing. Proven success in pre-opening, local marketing, and community partnership development. Experience working with paid media, creative, and analytics teams to drive performance. Strong understanding of marketing tools and platforms, such as Google Ads, Meta Ads Manager, HubSpot, and CRM dashboards. Excellent project management and organizational skills, able to manage multiple openings simultaneously. Data-driven mindset with the ability to interpret insights and act on them quickly. Strong interpersonal and communication skills with both internal teams and external partners. Willingness to travel up to 40-50% to support openings across California and future markets. Physical Requirements: Ability to sit at a desk for prolonged periods Ability to stand for prolonged periods of time if needed Must be able to traverse the entire facility Must be able to lift up to 15 pounds at times This indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all inclusive or specific to any employee. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. This description is not intended to limit or in any way modify the right of any manager or supervisor to assign, direct, and control the work of employees. An ability to competently perform all the essential functions of the position (the combination of all essential duties and all essential skills and abilities listed above), with or without reasonable accommodation, is a basic requirement of all positions at the Hydration Room. The Hydration Room is an equal opportunity employer and will make reasonable accommodations in accordance with applicable law so that qualified employees can perform the essential functions of the job. Nothing in this changes the at-will employment relationship existing between the Hydration Room and its employees. The Hydration Room reserves the right to amend this job description at any time.
    $85k-95k yearly 1d ago
  • Studio Manager

    Karen Lord Pilates Movement

    Customer service manager job in Los Angeles, CA

    Studio & Front Desk Manager Karen Lord Pilates Movement - Los Angeles, CA Full-time | Multi-location wellness studio (3 locations + 4th opening Jan.) About Us Karen Lord Pilates Movement offers a modern classical-Pilates experience with an athletic edge. We currently operate three locations and will open our fourth in January. We're seeking a dedicated leader who loves fitness + wellness and shares our brand's contemporary, inclusive ethos. Your Role As Studio Manager, you are the operational backbone of our studio network. You'll oversee people, process, and guest experience-ensuring each location feels exceptional, efficient, and aligned with our brand. Key Responsibilities: Recruit, hire, train and, when necessary, terminate front-desk staff; build and manage weekly staff schedules. Serve as primary operational contact for front-desk and trainer teams. Optimize trainer schedules, manage private-session bookings, and respond to client inquiries. Deliver outstanding customer support; resolve client concerns calmly and positively. Maintain and update studio policies, procedures, and operations manuals. Enforce studio standards and ensure staff + clients follow guidelines. Manage product inventory, supplies, and ordering workflows. Represent ownership, execute strategic vision, and organize special events + brand collaborations. Maintain a clean, organized, and professional studio environment. The role may include some front-desk hours when needed. Driving required: the position will travel to multiple locations. Required Skills & Attributes Proven interpersonal + leadership skills; customer-service oriented. Highly organized with strong multitasking and operational focus. Exceptional attention to detail and a proactive mindset. Tech-savvy: adept with scheduling systems, Mindbody software, and business operations. A kind, positive, upbeat personality that aligns with our inclusive studio culture. Interest in fitness and wellness; experience in a studio environment strongly preferred. Why You'll Love Working Here Join a growing boutique Pilates group with expansion ahead. Work in a supportive, care-first team culture that values growth and internal promotion. Opportunity to lead and shape operations across multiple locations. Compensation & Benefits Salary is competitive and commensurate with experience. We also offer opportunities for growth, team development, and involvement in a rapidly expanding studio brand. To Apply: Send your resume and a brief cover letter explaining why you're excited about joining Karen Lord Pilates Movement. We look forward to speaking with you! Job Type: Full-time Benefits: Employee discount Paid time off Work Location: In person
    $55k-147k yearly est. 2d ago
  • Import Manager

    Brightpath Associates LLC

    Customer service manager job in Long Beach, CA

    Job Title: Import Manager Pay Range - As per candidate expectations About the Role: As the Import Manager for Customs Brokerage Operations, you will play a key role in driving the growth, efficiency, and overall development of the Customs Brokerage function at our Long Beach Branch Office. This position requires a seasoned industry professional with demonstrated expertise and a strong track record of success. The ideal candidate will establish and maintain best practices, ensure regulatory compliance, and progressively build and lead a high-performing team. Key Responsibilities: Oversee the delivery of comprehensive Customs Brokerage services to ensure customer satisfaction and operational excellence. Develop, implement, and continuously improve Customs Brokerage policies, procedures, and internal controls. Provide expert guidance on U.S. Customs laws, regulations, and related compliance requirements to both internal stakeholders and external customers. Document, map, and regularly review company process flows to identify opportunities for efficiency and process improvement. Monitor and manage U.S. Customs rejections, requests for information, and other regulatory inquiries to ensure timely resolution. Address and resolve customs-related issues, including import compliance concerns. Lead, mentor, and develop a team of Customs Brokers and Entry Writers to support operational growth. Stay informed of regulatory changes, government requirements, and industry developments affecting Customs Brokerage operations. Ensure full compliance with applicable laws, regulations, other government agency requirements, and internal company standards. Ideal Candidates - · Bachelor's degree is strongly recommended for this applying · U.S. Customs Broker License MUST · 7+ years' experience in Customs Brokerage Operations · Strong understanding of US Customs and related laws, regulations and requirements Thank You
    $60k-86k yearly est. 2d ago
  • Sr. Manager, Digital Customer Platforms

    Virgin Galactic

    Customer service manager job in Tustin, CA

    Virgin Galactic is seeking an experienced Sr. Manager, Digital Customer Platforms to lead the development, integration, and ongoing evolution of our digital customer ecosystem. Reporting to the Chief Information Officer, this role owns the technical architecture and delivery of a secure, scalable platform that supports the full customer lifecycle-from prospect to astronaut. The ideal candidate brings deep experience building B2C digital solutions, managing complex system integrations (Salesforce, payments, CMS), and working with luxury or high-touch brands. This leader will collaborate with Customer Experience, Sales, and external design/development partners to ensure a seamless and premium digital journey. Responsibilities Direct in-house and outsourced development/support teams to ensure timely, secure, and high-quality delivery. Own the end-to-end technical architecture, system design, and platform integrations across Salesforce, payment systems, CMS, and internal applications. Lead the development, configuration, and customization of applications to ensure secure, scalable, cloud-native implementations. Oversee technical solution delivery, including systems analysis, programming, configuration, and architectural alignment. Manage application lifecycle activities: testing, deployment, maintenance, enhancements, and rapid defect resolution. Identify system dependencies and cross-platform impacts to ensure performance, security, and compatibility. Maintain disciplined development processes, including requirements tracking, release/change management, and risk controls. Build platform roadmaps aligned with corporate strategy and evolving customer experience needs. Partner across IT, Customer Service, InfoSec, and Infrastructure to ensure fast, seamless resolution of platform issues. Manage vendor and third-party relationships, ensuring SLA and contract compliance. Recommend improvements in technology, process, and policy to increase efficiency and platform performance. Prepare and present reports, status updates, risks, and mitigation plans to senior leadership. Manage the Digital Customer Experience budget and contribute to project/operational financial planning. Required Skills & Experience Bachelor's and/or Master's Degree in Computer Science, Information Systems, Business, or related field. 8+ years leading software and web application development for enterprise-grade solutions. Proven ability to lead and mentor IT teams, ensuring alignment with organizational goals through effective resource allocation, performance management, and development of technical talent while fostering collaboration and adherence to best Strong background in secure web architecture, cloud infrastructure, and digital customer platforms. Proven experience with SDLC, Agile, Scrum, and modern development practices. Experience integrating Salesforce with complex digital ecosystems; luxury brand experience preferred. 5+ years working within complex manufacturing or high-tech environments; deep CRM process understanding. Strong leadership, communication, analytical, and cross-functional collaboration skills. Preferred Skills & Experience Strong decision-making and problem-solving skills in complex technical environments. Ability to clearly communicate technical concepts to both technical and non-technical stakeholders. Experience developing technology roadmaps and managing limited resources effectively. Demonstrated ability to improve processes, efficiency, and platform stability. Conflict-resolution and mentorship skills; effective working across diverse teams. Proactive, flexible, and able to operate under pressure while maintaining clarity and focus. Team-oriented mindset with commitment to exceptional service delivery. The annual U.S. base salary range for this full-time position is $107,850-$164,550. The base pay actually offered will vary depending on job-related knowledge, skills, location, and experience and take into account internal equity. Other forms of pay (e.g., bonus or long term incentive) may be provided as part of the compensation package, in addition to a full range of medical, financial, and other benefits, dependent on the position offered. For more information regarding Virgin Galactic benefits, please visit ******************************************************* Who We Are Virgin Galactic is an aerospace and space travel company, pioneering human spaceflight for private individuals and researchers with its advanced air and space vehicles. We are making the dream of space travel a reality, delivering spaceflight at an unprecedented frequency, with the development of next generation space vehicles. Export Requirements To conform to U.S. Government export regulations, applicant must be a U.S. Person (either a U.S. citizen, a lawful permanent resident or a protected individual as defined 8 U.S.C. 1324b(a)(3) or be able to obtain the required authorization from either the U.S. Department of State or the U.S. Department of Commerce. The applicant must also not be included in the list of Specifically Designated Nationals and Blocked Persons maintained by the Office of Foreign Assets Control. See list here. EEO Statement Virgin Galactic is an Equal Opportunity Employer; employment with Virgin Galactic is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, gender identity, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status. DRUG FREE WORKPLACE Virgin Galactic is committed to a Drug Free Workplace. All applicants post offer and active teammates are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. This can include pre-employment, random, reasonable suspicion, and accident related drug and alcohol testing.
    $107.9k-164.6k yearly 3d ago
  • General Manager

    HRI Hospitality

    Customer service manager job in Dana Point, CA

    Job Title: General Manager Department: Executive Office Supervision Exercised: Hotel Department Heads Supervision Received: VP of Operations The General Manager is responsible for providing strategic leadership and operational direction for the hotel. This position ensures the achievement of financial goals, guest satisfaction, team engagement, and brand standards while maintaining a positive and results-driven culture. The General Manager oversees all aspects of hotel operations, including sales, revenue management, front office, housekeeping, maintenance, and food & beverage, to deliver exceptional guest experiences and drive profitability. MINIMUM REQUIREMENTS Education Bachelor's degree in Hospitality Management, Business Administration, or related field preferred. High school diploma or equivalent with extensive hospitality management experience considered. Experience Minimum of 5 years of progressive hotel management experience, including at least 2 years as a General Manager or Assistant General Manager. Proven success in hotel operations, sales, financial performance, and team leadership. Experience with branded hotel systems and compliance standards preferred. Skills and Knowledge The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Strong leadership, organizational, and interpersonal skills. Excellent financial management, forecasting, and analytical abilities. Proven ability to drive sales initiatives and maintain key client relationships. Strong communication and presentation skills, both verbal and written. Proficient in hotel PMS, Microsoft Office Suite, and revenue management tools. Demonstrated ability to foster teamwork and uphold service and brand standards. JOB DUTIES Leadership & Operations Comply at all times with company, brand, and property standards to ensure safe and efficient hotel operations. Provide strategic leadership and direction for all departments, ensuring operational excellence and alignment with company goals. Conduct daily property tours of operational departments, addressing issues proactively through department heads. Conduct weekly staff meetings, including training sessions and reviews of sales, operations, and guest satisfaction initiatives. Participate in Manager-on-Duty (MOD) coverage as scheduled. Ensure all departments adhere to established productivity levels and checkbook accounting procedures. Conduct regular inspections of guest rooms and public spaces with the Housekeeping Manager and Chief Engineer to ensure quality and maintenance standards. Maintain procedures for handling the hotel safe and conduct monthly safe audits. Stay visible and engaged in guest areas during peak times, greeting guests and offering assistance. Financial Management Meet all financial review deadlines and corporate reporting requirements. Conduct monthly financial reviews with department managers and supervisors. Oversee and assist in the preparation of annual budgets, forecasts, and strategic planning sessions. Forecast monthly financial performance by estimating revenues and expenses; review variances and adjust as needed. Ensure accurate and timely submission of all financial documentation to the corporate office in compliance with accounting calendars. Conduct monthly credit meetings and actively participate in hotel credit and collection policies. Sales & Revenue Generation Partner with the Director of Sales to conduct daily business review meetings focused on prospecting activity, account calls, and conversion goals. Play an active role in sales efforts by meeting with top accounts, hosting client events, and maintaining strong community and industry relationships. Meet with on-site contacts and clients regularly to support ongoing business development and retention. Attend and ensure that all scheduled property meetings and sales strategy sessions take place as planned. Talent Development & Compliance Recruit, interview, and hire management-level team members; personally interview final candidates for all management positions. Conduct performance evaluations for Executive Committee members and ensure all managers follow proper performance and disciplinary procedures. Provide development opportunities through training, mentorship, and participation in corporate training programs. Ensure service and brand standard training occurs regularly in each department. Promote a positive, team-oriented environment focused on guest satisfaction and associate engagement. Ensure fair and equitable treatment of all employees in accordance with company and brand policies. Adhere to and enforce all HRIL/MWTH and brand management policies, training new managers to ensure full compliance. Guest Relations & Property Standards Maintain a strong presence throughout the property, building relationships with guests, associates, and clients. Oversee property cleanliness, maintenance, and preventive maintenance programs through regular inspections. Ensure training and accountability for guest service excellence across all departments. Assist in creating a positive and service-focused culture that drives guest loyalty and brand advocacy. Additional Responsibilities Complete required corporate training modules and certifications as assigned. Perform any additional duties as requested by Corporate Executives or the Vice President of Operations.
    $64k-125k yearly est. 4d ago
  • Senior Manager, Publishing (Games) Temp

    Skybound Entertainment

    Customer service manager job in Los Angeles, CA

    Who We Are We are Skybound. We love creators. We love fans. We love thrilling games, indelible images, and moving stories. Our roots are in comics, but our brands extend to video games, television, movies, merchandise, and live experiences. We take special pride in original tales, fresh characters, and diverse voices. From well-known franchises to freshly-minted originals, we offer the chance to join brilliant creators shaping a new generation of entertainment in a concentrated, agile environment where every perspective matters, and any idea can create a breakthrough. Opportunity Skybound is looking for an owner-minded Senior Manager, Publishing to lead go-to-market efforts on Invincible VS and future titles across the Skybound Games portfolio. This individual will be a strategic driver of product marketing across development, marketing and Skybound's broader entertainment ecosystem. As the lead on go-to-market strategy, you'll craft player-centric plans rooted in insights, shape product positioning, and bring campaigns to life in ways only Skybound can. You'll partner closely with our Development team oo ensure our games are launched with intention, creativity, and a unified narrative - across community, content, paid media, digital storefronts, influencers, PR, events, and beyond. You bring structure to ambiguity, thrive in cross-functional environments, and understand how to move from big-picture strategy to hands-on execution. If you're passionate about connecting games with players and finding bold, unexpected ways to stand out in a crowded market - this is your role. Reports: This position will report to Skybound's Senior Director, Publishing (Games) Responsibilities Include: Develop and lead go-to-market plans for Skybound Games titles by defining target audiences, prioritizing features, and creating player-first messaging strategies. Shape and validate product positioning, ensuring clear, compelling narratives for players and stakeholders from concept through launch. Collaborate with internal and external Development teams to understand the product roadmap, align on vision, and give feedback that supports long-term development and player satisfaction. Serve as the central driver of campaign execution - identifying blockers, enabling teams, and connecting the dots across all marketing functions. Partner across Skybound teams (Comics, Licensing, Content, Social, Community) to ensure fully integrated, cross-medium campaigns. Collaborate with Creative, UA, Community, Influencer, Events, and PR leads to bring campaigns to life across all player touchpoints. Use data and player research to inform marketing decisions and product feedback loops. Monitor performance metrics, define KPIs, and report on campaign effectiveness and ROI. Champion bold thinking and risk-taking - bringing fresh ideas for launching and sustaining games in ways that break through the noise. Role Requirements: 6+ years of experience in brand, publishing or product marketing, preferably in the games industry. Demonstrated success launching and sustaining live digital products or services. A strategic thinker with hands-on experience turning insights into high-performing campaigns. Proven ability to lead cross-functional initiatives and coordinate internal/external teams toward shared goals. Strong data literacy - able to track KPIs, interpret player insights, and apply learnings to future campaigns. A compelling storyteller - both in written communication and in your ability to rally teams around a marketing vision. Skilled in campaign planning, messaging strategy, and channel coordination. Game industry experience as both a professional and a player. Entrepreneurial mindset with the ability to thrive in a fast-paced, ambiguous environment. Bachelor's degree in Marketing, Business, Communications or related field. MBA is a plus. Salary Range: $130,000 - $150,000 USD / Year Actual base salary is dependent on several factors including but not limited to: market dynamics, location and region, experience, specialized skills/training, level of responsibility, budgetary considerations, and tenure at the company. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on the circumstances of each role. Benefits Skybound offers a wide array of benefits including medical, dental, vision, life insurance, flexible spending and dependent care accounts, as well as free counseling through our Employee Assistance Program (EAP). We also offer a 401K plan with 4% match, 12 weeks of paid parental leave, generous time off, wellness benefits, and tuition reimbursement. Company Overview Skybound is a multiplatform content company working closely with creators and their intellectual properties, extending stories and universes to new platforms, including comics, television, film, tabletop and video games, books, digital content, events, and beyond. We are home to critically-acclaimed global franchises, including The Walking Dead and Invincible . Skybound Games produces, publishes and distributes video and tabletop games across all genres, including the multi-million-unit selling The Walking Dead video game series. In addition to our wholly-owned franchises, we work with independent developers to foster and create original games with compelling characters and worlds, strong creator and artistic focus, and innovative approaches to engaging genres. Invincible is one of Skybound's tentpole franchises (celebrating 20 years!) and spans the world of comic books, merchandise, video games, and the critically acclaimed adult animated television series on Prime Video. Now in its second season, the television show has consistently ranked as one of Prime Video's top-streamed series with a 99% score on Rotten Tomatoes. The show stars Steven Yeun, with Sandra Oh, Zazie Beetz, Grey Griffin, Chris Diamantopoulos, Walton Goggins, Gillian Jacobs, Jason Mantzoukas, Ross Marquand, Khary Payton, Zachary Quinto, Andrew Rannells, Kevin Michael Richardson, Seth Rogen, and J.K. Simmons. Executive producers include Skybound's own Robert Kirkman, David Alpert, and Margaret M. Dean. Equal Opportunity Employer At Skybound we value diversity and are looking for extraordinary employees of all backgrounds! Skybound is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, hair texture or veteran status. Skybound will consider applicants with criminal histories in a manner consistent with the CA Fair Chance Act and Los Angeles Fair Chance Initiative for Hiring Ordinance. For more information on our Privacy Policy, visit: ***************************************
    $130k-150k yearly 2d ago
  • Studio Photography Manager

    PTR Global

    Customer service manager job in Culver City, CA

    Studio Photography Manager Duration: Contract We are seeking a highly skilled and experienced Studio Photography Manager to oversee and manage all aspects of studio photography operations. The ideal candidate will have a strong background in photography, excellent organizational skills, and the ability to lead a team to deliver high-quality results. This role requires a creative and detail-oriented individual who can ensure the smooth execution of photography projects while maintaining the highest standards of quality. Responsibilities: Manage and oversee all studio photography operations, including scheduling, equipment maintenance, and workflow coordination. Lead a team of photographers and support staff to ensure the successful execution of photography projects. Collaborate with clients and creative teams to understand project requirements and deliver exceptional results. Maintain and organize studio equipment, ensuring it is in optimal working condition. Ensure all photography meets quality standards and aligns with project goals and brand guidelines. Stay updated on industry trends and advancements in photography techniques and equipment. Manage budgets and timelines for photography projects, ensuring efficient use of resources. Qualifications: Proven experience as a Studio Photography Manager or in a similar role. Strong knowledge of photography techniques, equipment, and software. Excellent leadership and team management skills. Exceptional organizational and time management abilities. Strong communication and interpersonal skills. Ability to work under pressure and meet tight deadlines. Creative mindset with a keen eye for detail. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ***************** At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $50 - $52 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at ***************. To report any concerns, please email us at *******************
    $50-52 hourly 2d ago
  • General Manager

    Maruwa America Corp

    Customer service manager job in Santa Ana, CA

    Maruwa America Corp. is seeking a highly motivated General Manager of Administrative Department to join our dynamic team based in Santa Ana, CA. This role focuses on administration of Maruwa America Corp. with engagement at corporate finance, human resources locally, office management and other daily administrative routines. Key responsibilities: Finance: -Oversee unit-level accounting operations -Prepare and submit reports to the parent company -Manage accounts receivable and ensure timely collection -Monitor and control budget versus actual performance -Conduct business performance evaluations -Exercise control over personnel-related expenses -Manage and optimize cash flow -Monthly/Annually book closing -Daily A/P Processing and biweekly payroll processing Human Resource: -Drive organizational improvement initiatives -Develop and implement workforce planning strategies -Administer personnel transfers and staffing adjustments -Conduct employee performance evaluations -Maintain and update compensation structures and salary tables -Maintain employee's Time and attendance -Keep up with Fed & State required Training General Affairs Responsibilities: -Establish, update and enforce internal regulations -Communicate official decisions and directives across the organization -Manage and safeguard company assets -Provide administrative and clerical support -Assessment and guidance on the company's compliance status -Overview Inside Sales's activities Other Responsibilities: -Oversee all administrative functions related to the management department of the local subsidiary. Required Qualifications: -Japanese Language- Native Level -Business Administration experience within the US -Management of administration team within the US -Strong communication skills in English both verbal and written -Excellent multitasking and time management skills in fast-paced environment -Willingness to travel within the US and infrequent travel internationally. Preferred qualification: -Finance background -Accounting background Employer Information: Company name: Maruwa America Corp. Address: 200 E. Sandpointe Ave. Suite 525 Santa Ana, CA 92707 Working hours: Monday to Friday Holidays: Saturday, Sunday, Public and Company Holidays Benefits: - 401K after 6 months -Flexible Spending Account (FSA) Medical and Dependent Care -10 paid vacations for the first year -19 plus paid holidays per policy -Sick time leave -Maternity/Parental leave Insurance: Medical, Dental, Vision Life and AD&D Insurance. Remuneration: US$95,000-120,000/annually This is on-site position ★★ ★日本語版の履歴書及び職務経歴書(PDF式)を送付して下さい★★★
    $95k-120k yearly 2d ago
  • General Manager

    Ciresimorek

    Customer service manager job in Los Angeles, CA

    Core Requirements: Bachelor's degree 10+ years in Manufacturing Operations management with current P&L responsibility Preferred Requirements: MBA degree The successful candidate will play a key role in directing and executing business goals and objectives to achieve profitable and sustainable growth. This includes implementing key business initiatives, such as lean manufacturing, and helping to develop high-performance teams. The ideal candidate should be an impact player with a proven track record of accomplishments, understand the business implications of decisions, and demonstrate a strong orientation toward profitability. CiresiMorek is a collective of seasoned professionals, each bringing a wealth of experience and a personal touch to all our engagements. With over 3,500 searches and around 2,000 Operations placements, we are more than just headhunters; we are industry insiders, advisors, and diligent architects behind every successful placement. Responsibilities: Complete leadership responsibility for performance and overall development of the business unit Manage the operations with a result-driven framework focused on safety, quality, and continuous improvement to meet and exceed customer expectations and business goals Empower teams with a managerial style that is collaborative, inclusive, and balanced in approach to achieve commitments Plan and direct the manufacturing operations at the lowest cost consistent with established operating metrics/goals Integrate manufacturing, materials, and maintenance functions, ensuring processes result in high-quality throughput Lead efforts to continuously improve the division's competitive position, resulting in reduced turn time and cost Provide leadership and employee development through selection/talent acquisition, performance management, training/development, coaching/mentoring, and motivation of management, supervisory, and hourly personnel in alignment with the business goals and objectives Confidentiality is guaranteed. Applications require a resume/CV with contact information. Learn more about us at CiresiMorek.
    $65k-128k yearly est. 4d ago
  • General Manager, Beacon

    Critical Role

    Customer service manager job in Los Angeles, CA

    Beacon is Critical Role's membership service, a platform designed to bring fans closer to the stories, worlds, and creators they love. We're seeking an entrepreneurial, product-focused General Manager to lead Beacon through its next stage of growth. The GM will shape the product, inspire the team, and champion the community, ensuring Beacon evolves alongside the ways audiences connect with stories and creators. This role requires both strategic leadership and creative vision, blending data-driven insights with bold storytelling instincts. The GM will steer Beacon as a platform, a product, and a community... balancing business performance with an authentic fan-first experience. JOB SUMMARY The General Manager of Beacon will own end-to-end responsibility for the platform's success. This role blends product leadership, operational execution, technical visioning, financial oversight, and audience growth. The GM will ensure Beacon delivers a world-class UI/UX, scalable SVOD infrastructure, and unique customer ecosystem while delivering sustainable business performance. This is a full-time role with a starting salary in the range of $180,000-$250,000 annually. It is a hybrid position based out of our office in Burbank, CA. AREAS OF FOCUS Elevate the user experience through brand, technical, content, community and commerce enhancements. Anchor content and enhancements in observed user behavior, aligning them with well-defined customer journeys and incorporating frequent learning loops for continuous improvement. Ensure prolific access to content and tools by developing a connected ecosystem of IP, experiences and audiences. ESSENTIAL DUTIES and RESPONSIBILITIES [Other assignments, projects, and duties not outlined below may be required] Product & User Experience Defines and owns the product vision and roadmap for Beacon. Ensures the platform delivers an exceptional and intuitive UI/UX across web, mobile, and connected devices. Partners with design and engineering teams to continuously refine user journeys, engagement flows, and accessibility standards. Develops and tests platform/brand engagement and membership models such as tiers, perks, tools and programs to increase subscriber lifetime value and retention. Platform Development Leads SVOD product development, including subscription management, payments, content delivery, and DRM. Oversees technology stack decisions with a focus on scalability, performance, and security. Drives innovation in personalized recommendations, community engagement features, and content discovery. Explores alignment across IP ecosystems to uncover savings, efficiencies and user flow. Business & Financial Leadership Owns the P&L for Beacon.tv, balancing cost control with revenue growth. Develops financial models, forecasting subscriber growth, churn, ARPU, and operational costs. Optimizes pricing, subscription tiers, and promotional strategies. Identifies and evaluates partnership opportunities with distribution platforms, payment providers, and third-party technology partners. Owns platform growth strategy from content consumption to membership engagement Identifies and implements new revenue streams including memberships, creator monetization tools, and community features. Customer Experience Excellence Leads CX strategy to ensure seamless, personalized, and community-driven subscriber experiences across all touchpoints. Implements data-driven insights for improving onboarding, support, feedback loops, and subscriber engagement. Champions a user-friendly, responsive platform environment that supports long-term loyalty and brand advocacy. Team & Operations Builds and leads a cross-functional team across product, engineering, design, marketing, and operations. Implements KPIs to measure performance across product health, user growth, and financial sustainability. Fosters a culture of accountability, creativity, innovation and operational discipline. EDUCATION Bachelor's degree required EXPERIENCE & QUALIFICATIONS 10+ years of experience in product management, digital media, or technology leadership roles. Experience at the intersection of creative direction, brand strategy, and digital product leadership. Proven track record building or scaling an SVOD/OTT platform. Strong understanding of UI/UX principles and ability to translate customer needs into product solutions. Technical fluency with streaming technologies, DRM, CDN, APIs, and subscription infrastructure. Demonstrated ability to manage P&L, forecast revenue/costs, and build scalable financial models. Proven experience leading diverse creative, technical, and operational teams in high-growth environments. Entrepreneurial mindset with a bias for action and problem-solving. Experience with community-driven media products or fan engagement platforms. Familiarity with emerging distribution models. Proven ability to scale creative and product strategies across global audiences and markets.
    $65k-128k yearly est. 4d ago
  • General Manager

    Empowered Hospitality 4.2company rating

    Customer service manager job in Beverly Hills, CA

    Our client is opening a high-volume, full-service restaurant in Los Angeles and is seeking an experienced General Manager to lead the opening and oversee day-to-day operations. This role will work closely with a New York-based corporate team, with an Operating Partner on-site for the first six months to support the transition and ensure operational consistency. This is a flagship opening with significant volume, complexity, and visibility. Requirements Proven General Manager experience in high-volume, full-service restaurants Experience operating in a $100+ check average environment strongly preferred Strong knowledge of Los Angeles labor laws and compliance Comfortable partnering with a remote New York-based corporate team No specific cuisine background required If you think you are a good fit for this role and are interested in learning more, please apply.
    $63k-123k yearly est. 3d ago
  • Luxury Brand Store Manager

    Nana Jacqueline

    Customer service manager job in Los Angeles, CA

    Nana Jacqueline is a global luxury fashion house celebrated for its romantic femininity, timeless glamour, and modern sophistication. As we continue to expand our retail footprint, we're looking for a driven, results-oriented Store Manager to lead our boutique team and elevate the in-store experience to the next level. This role is ideal for a strategic, people-focused leader with a passion for luxury fashion, strong clienteling expertise, and a proven ability to deliver outstanding sales results. Key Responsibilities: Lead, motivate, and develop the store team to achieve and exceed sales targets and KPIs. Oversee all aspects of daily store operations while maintaining exceptional customer service standards. Drive growth through effective CRM management and personalized clienteling strategies that build long-term customer relationships. Cultivate a strong team culture rooted in accountability, collaboration, and luxury-level client experience. Identify and act on sales opportunities, client outreach, and events that enhance store performance. Ensure the boutique embodies the Nana Jacqueline brand experience through visual presentation, styling, and product storytelling. Manage scheduling, training, and performance evaluations to support a high-performing retail team. Provide consistent feedback and development opportunities for sales associates to reach their full potential. Collaborate with the corporate team on merchandising, marketing activations, and VIP client initiatives. Maintain accurate reporting, inventory management, and operational compliance. Qualifications: 3-5+ years of retail management experience, ideally in the luxury fashion or premium lifestyle space. Proven track record of leading teams to exceed sales goals and deliver measurable growth. Strong expertise in CRM systems, clienteling, and data-driven sales strategy. Excellent leadership, communication, and people-management skills. Entrepreneurial mindset with the ability to thrive in a fast-paced, high-growth environment. Passion for luxury fashion, styling, and brand storytelling. Professional, polished, and customer-focused demeanor. Willingness to work flexible hours and represent Nana Jacqueline at events or activations.
    $40k-67k yearly est. 2d ago
  • Store Manager

    Mango 3.4company rating

    Customer service manager job in Rancho Cucamonga, CA

    MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories. At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities. In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world. Job Details: MANGO at Victoria Gardens in Rancho Cucamonga, California is currently recruiting for a FULL TIME STORE MANAGER to join our team! Reporting to the District Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant. Key Responsibilities: To ensure an excellent level of customer service is provided in the store To plan, apply and monitor the required measures in order to reach and exceed sales targets To analyze and review management indicators and costs in order to improve them To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability To be familiar with the collection, and control and manage the stock to maximize sales To act as a role model and promote effective communication within the team To recruit, train and ensure the seamless integration of the new employees To lead and motivate the team, ensuring the development of staff potential To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs To ensure the optimal management of personnel administration duties We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry. You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity! Apply now and start a long and successful career within MANGO. What makes us special? • As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest! • Insurance Benefit: You only pay a % of the value! • 401(K) Pension Plan • Holidays + Wellness Days • Vacation Days • Commuter Benefits • Bonus and/or Commission paid monthly • At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success. • Think big! Mango offers you international opportunities in over 115 markets for you to broaden your horizons and grow with us globally. You got it? We like you!
    $35k-57k yearly est. 5d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Fountain Valley, CA?

The average customer service manager in Fountain Valley, CA earns between $38,000 and $130,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Fountain Valley, CA

$71,000

What are the biggest employers of Customer Service Managers in Fountain Valley, CA?

The biggest employers of Customer Service Managers in Fountain Valley, CA are:
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