Customer Service Manager jobs in Fountain Valley, CA

Role: Customer Success Manager (Mission Driven) - SMB Amazing opportunity to join a mission-driven software company that serves the Mental & Behavioral Health space. Our products help Mental and Behavioral Health organizations better operate their business, get reimbursed by insurance companies, and better engage their patients. Dazos has created the only Revenue Acceleration, Business Intelligence, and Compliance Automation platform in the industry. We power the heartbeat of Behavioral Health. We pride ourselves on providing an excellent work environment that is positive, diverse, and amazing career development. We are seeking an experienced Customer Success Manager to join this fast paced, dynamic team. As an ideal candidate, you will have over 5 years of experience in software (sales, customer success, or implementation) in the B2B space and will be deeply familiar with CRM best practices and processes. You will have a strong track record in project management, client communication, and understanding complex business requirements to deliver tailored solutions all with the goal of helping customers get value from Dazos. Responsibilities: Interface directly with Dazos customers to drive enablement, product value, and adoption of the Dazos suite including our CRM, Business Intelligence, and Marketing Reports solutions Take ownership of a handful of implementations of the Dazos suite and project manage concurrent implementations alongside an active book of business Understand complex business requirements to create tailored solutions, primarily in the CRM, by leveraging workflows, customizing reports, and utilizing industry best practices to curate the system and optimize their team processes Prioritize time thoughtfully and set proper customer expectations Understand and execute for complex customer requests and integration configurations Communicate closely and professionally with multiple customer stakeholders to ensure they're up to date on latest actions, next steps, and overall progress toward implementation completion Participate in cross functional knowledge transfer sessions, product training and other strategic initiatives as needed Contribute to the development of best practices, project standards and methodologies to improve efficiency and effectiveness of implementations and team processes, policies, & procedures. Identify opportunities for knowledge management, documentation and service automation, and participate in creating those tools. What you'll Need 5+ years of experience in customer success, technical implementations, onboarding, training, or sales engineering in B2B SaaS Direct experience administering, implementing or working closely with CRMs, specifically with reporting, integrations, and automations Exceptional oral and written communication, presentation skills, and the ability to simplify complex concepts for any audience Track record of success with managing multiple active implementation projects, each with multiple stakeholders Strong critical thinkings skills, a growth mindset, and desire to continuously improve A passion for contributing in a meaningful industry and being able to convey that excitement to create momentum and deliver an exceptional customer experience Call center experience within the behavioral health space is a plus What we Offer Opportunity to join a mission-driven company that serves that mental and behavioral health space. Do meaningful work while helping some of those that need it most Industry competitive salary with possible hybrid work schedule Massive promotion and career path opportunity Amazing career path opportunity Excellent benefits and comp Fun company with positive culture and amazing team

About Us Pistola is a premium denim label, offering contemporary ready-to-wear collections for the modern woman. The brand skillfully combines expert cuts with a streetwise sensibility, meticulously crafted in California. Pistola believes in providing high-quality denim for everyone, forever. Position Overview The Customer Service Manager will lead and optimize Pistola's and Daze Denim's customer service operations across all digital channels. This role requires a leader who can build strong customer relationships and implement scalable support strategies for a growing DTC e-commerce business. Key Responsibilities Team Leadership: Manage and train customer service representatives. Customer Experience: Develop and enforce customer service standards that align with Pistola's tone and values. Support Operations: Oversee all customer interactions via email, chat, social media, ensuring timely and accurate responses. E-Commerce Systems: Manage customer service tools such as Gorgias, Zendesk, Shopify, Wonderment and Loop Returns. Reporting & Insights: Monitor KPIs (response time, CSAT and ticket resolution), and provide regular reporting to leadership with actionable insights. Cross-Functional Collaboration: Partner with the e-commerce, fulfillment, and marketing teams to ensure seamless communication and problem resolution. Process Improvement: Identify recurring issues and collaborate with internal teams to improve product, shipping, or service workflows. Crisis Management: Handle escalated customer issues, fraud concerns, or shipping disruptions with professionalism, empathy and efficiency. Qualifications 4+ years of experience in customer service, with at least 2 years in a management role, preferably in e-commerce or fashion. Proficient with Shopify, customer support platforms (e.g., Gorgias, Zendesk), and CRM tools. Strong analytical skills with the ability to interpret data and trends. Excellent written and verbal communication skills. Empathy-driven leadership style and commitment to customer satisfaction. Experience scaling customer support for a high-growth DTC brand is a plus. Familiarity with warehouse operations and 3PL providers preferred.

Universal Iron Doors combines artistic elegance with enduring strength, offering handcrafted iron doors for over 25 years to homes across the West Coast. Based in Los Angeles, we specialize in custom-made premium iron doors with a wide variety of styles available for faster delivery. Our showroom holds the largest selection of iron doors on the West Coast, ensuring customers find the perfect fit for their homes. **Job Description:** We are seeking a highly organized and customer-focused **Customer Service & Scheduling Coordinator** to join our team. In this role, you will be responsible for coordinating installation appointments and repair schedules with customers and installers, ensuring smooth communication and timely service delivery. You will serve as the primary point of contact for customers experiencing product defects, providing exceptional support, addressing concerns, and offering effective solutions. Your role will also involve managing customer interactions related to product issues, including discussing defects, arranging repairs, and ensuring customer satisfaction. Additionally, you will handle administrative tasks such as processing credit card chargebacks and communicating with payment processors and merchants to resolve disputes efficiently. **Key Responsibilities:** - Coordinate installation and repair schedules with customers and installers. - Act as the main contact for customers regarding product defects, providing support, troubleshooting guidance, and resolution options. - Communicate proactively with customers to manage expectations and ensure a positive experience. - Handle credit card chargebacks by liaising with payment processors and merchants. - Maintain accurate records of customer interactions, scheduled appointments, and dispute resolutions using CRM software. - Utilize CRM systems to track customer interactions, follow-ups, and service histories. - Collaborate with internal teams to ensure timely and effective service delivery. - Provide exceptional customer service, demonstrating professionalism and empathy in all interactions. **Qualifications:** - Excellent communication and interpersonal skills. - Strong organizational and multitasking abilities. - Experience in customer service, scheduling, dispatching, or related fields. - Must have CRM experience and proficiency in using CRM software. - Ability to handle sensitive situations with tact and professionalism. - Familiarity with payment processing and chargeback procedures is a plus. - Proficient in MS Office and scheduling software. **Preferred Attributes:** - Problem-solving mindset. - Detail-oriented with strong follow-up skills. - Ability to work independently and as part of a team. - Customer-centric attitude with a focus on satisfaction.

Ready to take your career to the next level? Skai (formerly Kenshoo) is looking for the best and the brightest to join our rapidly growing team. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in! Purpose: The Retail Media Client Success Manager (CSM) is responsible for overseeing all facets of client utilization of the Skai Retail Media management platform. The CSM is ultimately accountable for clients' satisfaction and ability to leverage Skai Retail Media to drive ROI for Retail Media Marketing initiatives. The ideal candidate will have great project management skills, excellent technical credentials, strong soft skills, working knowledge of media, hands-on experience implementing Amazon, Walmart, Target, Criteo, Citrus Ads, and/or other Retail Media marketing campaigns, and most importantly, a consultative approach to addressing client needs. Duties and Responsibilities: Work to drive client retention, and identify business growth opportunities Provide initial, and ongoing training to clients to enable them to effectively use the Skai platform Assist clients in the basic implementation and usage of Skai products Provide technical support and Retail Media marketing best practices and strategy across Amazon, Walmart, Target, Instacart, and additional retailers via Criteo & Citrus Ads Communicating regularly with the customer to evaluate satisfaction Ability to understand client's business goals, anticipate future needs, and help determine the ideal solution Partner closely with product development, sales, technical account management, and industry leads to drive platform innovation and capture market opportunity Partner with Skai Client Success Directors to actively build relationships with client partners Energized by solving problems and finding opportunities to make clients successful Ensure client expectations are exceeded! Skai Requirements: Passion and dedication Desire to be the best Ability to work both independently and as part of a team Strong interpersonal communication skills - in writing and verbally Proven track record of problem-solving Results-oriented Position Requirements: B.A. or B.S. Hands-on Amazon marketing campaign implementation and management experience. Additional experience with Walmart, Target, or Instacart is a plus Ability to understand basic Amazon and other Retail Media marketing analytics Ability to perform detailed client audits to identify client needs or workflow gaps 2+ years experience in client services and/or technical project management Ability to thrive in a fast pace environment with tight deadlines Ability to elicit client feedback to help direct continuous improvements for the Skai e-Comm platform Phenomenal communication skills and organized project management Experience collaborating with a team both locally and virtually Organized and methodical, with excellent time management skills Media Agency experience preferred Skai Retail Media or other Retail Media platform experience preferred Ability to travel occasionally Microsoft Excel and other basic technical experience with code such as basic JavaScript and HTML is a plus The salary range for this position is $80,000 - $95,000. The actual salary amount will vary depending on the applicants experience, skills and abilities as well as internal equity and market data. This position is eligible for additional bonus compensation, full details will be provided during the recruitment process. More about Us: The company offers best-of-breed advertising technology on the most impactful, highest-ROI media channels as well as a suite of data-driven insights, planning and measurement solutions to complement and maximize return from our solutions. Established in 2006, we are a thriving organization, with a unique, vibrant startup culture with an incredible track record of success and an amazing future in sight! We are hybrid for the long term - with a great home/ office work mix, passionate and diverse team members, and a vibrant company culture. At Skai™ we have comprehensive medical coverage, employer match retirement savings and generous paid time off. More importantly, we offer the things that make Skai™ a great place to develop your potential, both professionally and personally. In addition, you will also receive: Dental and vision coverage Employee share options program Generous paid family leave policy Flexible hybrid working model Life insurance and short/long term disability Professional growth stipend Diversity and inclusion programs Office commuting benefits ClassPass Membership Volunteering and community opportunities Employee Assistance Program Company sponsored employee social events Office lunches and fully stocked kitchen Equal Employment Opportunity: Skai™, Inc. is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.

CiresiMorek is an AWARD-WINNING SEARCH FIRM that strategically partners with our clients to recruit exceptional talent globally. Our customers include Fortune 500, the world's top PE Firms, and the largest privately held companies. Our proven process and capabilities allow us to create industry-leading guarantees that deliver a 98% return rate. We're currently assisting our client with a Plant Manager search by Irvine, CA. The successful candidate will play an integral role in executing business goals and objectives for profitable, sustainable growth. This includes implementing key business initiatives, including lean manufacturing and building high-performance teams. The right candidate should be an impact player with a proven track record of accomplishments, understand the business implications of decisions, and display an orientation toward profitability. Responsibilities: Complete leadership responsibility for performance and overall development of the business unit Manage the operations with a result-driven framework focused on safety, quality, and continuous improvement to meet and exceed customer expectations and business goals Empower teams with a managerial style that is collaborative, inclusive, and balanced in approach to achieve commitments Plan and direct the manufacturing operations at the lowest cost consistent with established operating metrics/goals Integrate manufacturing, materials, and maintenance functions, ensuring processes result in high-quality throughout Lead efforts to continuously improve the division's competitive positio,n resulting in reduced turn time and cost Requirements: Bachelor's degree required, MBA a plus 10+ years in Manufacturing Operations management Prior P&L responsibility for aerospace supplier operations Total Compensation: Commensurate with experience Additional Information: All information will be kept strictly confidential Applications will not be considered without a Resume/Curriculum Vitae, which includes contact information Learn more about CiresiMorek through the following link: CiresiMorek: The Brand

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: fight hard to win, take personal responsibility, be optimistic and have fun, learn and grow, and be a team player. We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. Reporting to the Operations Manager this individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well-maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym. Departments: Operations Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives. Core Purpose: To create loyal, lifelong fans and exercise practitioners. Responsibilities: Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns. Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates. Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members. Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction. Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes. Ensure members feel heard and valued, maintaining an open line of communication. Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service. Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience. Embody the Company's core values (e.g., Fight Hard to Win, Take Personal Responsibility, Be Optimistic and Have Fun, Learn & Grow, Be a Team Player) in all daily interactions and decision-making. Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners. Qualifications: Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry. Excellent communication (written and verbal), problem-solving, and interpersonal skills. Ability to multitask and thrive in a fast-paced, customer-facing environment. Strong organizational skills and attention to detail. Proficiency with membership management and/or point of sale software, social media platforms, and Microsoft Office Suite. Requirements: Must successfully pass background check. Must Obtain a CPR certification within the first 30 days of employment. Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system Ability to bend routinely and repetitively to lift more than 40 lbs. Benefits and Perks: A highly energetic and collaborative team. A management team that cares about your professional development. Free membership for you and plus one family member. Discounted Personal Training, and merchandise -- including supplements. Competitive pay plus vacation, holiday, and sick pay. Daily Pay offered - access your funds before payday. Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered! Employee referral program. 401(k) + Company matching! Schedule: 11:00 am -- 8:00 pm with a 1-hr break Days worked Mon, Wed, Thurs, Sat, Sun or Mon, Thurs, Fri, Sat, Sun If there isn't a position near you, don't be discouraged. Submit your application to eosfitness.com/careers or apply here to connect with the right manager and explore opportunities that match your skills and interests. Thank you for considering us, and we look forward to receiving your application. Job Type: Full-Time, non-exempt EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

1. Assist the overseas service director in formulating overseas after-sales strategy and overall service system planning, and establish a sound overseas service system according to the company's overseas after-sales business and objectives; 2. Formulate regional spare parts plan according to spare parts reserve strategy, and track the guarantee of spare parts plan; 3. Quarterly inventory of spare parts, timely handling of existing problems, timely warning of found risks; Do daily spare parts management. 4. Network planning and implementation. Responsible for the construction and operation management of overseas regional service stations, and make promotion plans according to market demand and service network development plan; Development and daily management of regional service points within the jurisdiction; 5. In order to meet market demand, build a service network, manage local service resources well, and ensure the timeliness and effectiveness of services: formulate regional service network development plans and implement them in accordance with the development plans; Make market demand arrangements to ensure that market demand is timely and effective; Do a good job in customer satisfaction management. 6. Team management: responsible for the establishment of overseas after-sales teams, personnel assessment, and the formulation and implementation of performance plans; Responsible for the team structure planning and members formation according to the overseas after-sales service department; 7. Responsible for overseas regional customer management, information management, cost management and policy research. Information management: responsible for the reception, confirmation, feedback and processing of front-end market information; 8. Responsible for other related work: regularly attend department meetings, report work status, accept work arrangements, and be responsible for the implementation progress of personal and regional responsibilities; Participate in pre-sale bid review, review agreement content, avoid project delivery risks and after-sales risk points; Complete other tasks assigned by company and department. Bachelor degree or above, with communication skills in (Chinese or Cantonese )and English ;

(Salary Range: $78,000 - $90,000 annually DOE) Supervise the performance of a team and the operational efficiency of a department. he Shared Services Manager will support the VP of Shared Services in managing the daily operations of the Shared Services teams supporting the Word & Brown Company. The Shared Services teams consist of Print, Mailroom, Inventory, Production, and Document Imaging. This includes planning effectively and efficiently, using critical thinking skills to plan, organize, control, and lead all activities, including but not limited to all essential functions listed below and other necessary job-related duties as assigned. This position will also prioritize the team's work to ensure all mailed documents are printed and shipped within the established company compliance dates. This position promotes a proactive work environment and provides the training and development necessary for individual and collective success. Essential Functions: Carry out tasks and assignments as directed by the VP of Shared Services Understand and follow the vision of senior leadership and take action in the same direction Responsible for overseeing the supervision and direction of Print, Mailroom, Inventory, Production, Document Imaging, Supervisors, and personnel in the completion of their duties. Manage employees in the everyday coordination, execution, and planning of operational efforts. Monitors, coaches, and counsels staff regarding tardiness, sick time, vacation, disciplinary process, goals, and reviews. Manages, monitors, coaches, and counsels team members for growth and development, ensuring department morale and engagement remain high. Review and evaluate staff job performance, establishing goals and objectives. Ensures training meets the requirements for employees to perform well with all duties and responsibilities. Develops and facilitates training meetings for new products and services. Provides daily verbal coaching to provide feedback to staff, documenting event logs as necessary Ensures all performance standards are met and adjusts criteria to meet customer expectations. Partners with the leadership team to develop and execute strategic business plans, operational goals, and performance metrics that drive dispatch and productivity to ensure high customer service and satisfaction. Develop and implement methods and procedures to improve efficiency, quality, and drive change. Communicate daily with associates regarding production goals and company information. Serves as an authority for all functional questions related to the department. Provide consistent feedback to upper management on daily, weekly, and monthly progress, challenges, and improvements. Develop, prepare, and present various written reports and materials. Ensure compliance with company policies and procedures. Ensures that all Standard Operating Procedures are created and updated on time. Proven ability to be flexible and work hard, both independently and in a team environment, in a fast-paced environment with changing priorities. Proven ability to negotiate and defuse conflict, multitask many projects, and handle multiple demands simultaneously. Flexibility to adapt to changing priorities. Handles escalated calls/issues. Manages Invoices that pertain to the Shared Services Center. Builds necessary reports to reflect approved invoices and costs for Shared Services tasks. Management of all affiliated equipment for all units. On-site regular attendance and punctuality are essential functions of the job. Perform other business tasks or functions as assigned. Demonstrate high-level knowledge of all normal, daily tasks of the unit/department. Answer questions from team members on the overall operations of the department. Delegate work as needed to ensure even distribution of workload amongst the team. Ensure the complete and thorough training and coaching of team members to support the successful completion of their tasks. Review Establish, support, and foster a positive work environment where ideas and concerns can be openly discussed. Address performance issues, including time and attendance, with employees. Follow the progressive discipline process where needed, including the writing of Warnings. Make decisions on hiring and termination of employment. Manage the staffing processes, including overseeing the entering of requisitions, interviewing candidates, promotions, demotions, etc. Manage department budget for all controllable expenses. On-site or remote regular attendance and punctuality are essential functions of the job. Knowledge, Skills & Abilities Required: Proven experience in a corporate management role, with a track record of leading successful teams and projects Coaching and mentoring skills to help develop junior staff Strong conflict resolution and problem-solving skills Data analysis and reporting skills Adaptability and flexibility in a fast-changing environment Background in Inventory and project management Excellent communication skills, both verbal and written Able to anticipate what needs to be done and take action Knowledge of customer service techniques Knowledge of principles and practices of effective employee supervision Knowledge of fundamental accounting principles, procedures, and applications Knowledge of Windows operating systems, including office programs Ability to maintain cooperative working relationships with customers, staff, and management Ability to analyze and prepare accounting systems, budgets, schedules, reports, policy and procedures manuals, and business correspondence Ability to exercise sound judgment within established guidelines Must possess a valid driver's license Ability to direct the work of others to ensure all essential functions of the department are being met. Knowledge of Orion, Pegasus, and proprietary software. Proficient in Microsoft Office programs, including Word, Excel, PowerPoint, as well as Outlook. Strong knowledge of employment and labor laws. Skills necessary to guide, mentor, and supervise staff. Educational Requirements: High school diploma or equivalent required College graduate or prior experience as a manager preferred. Graduation from an accredited four-year college or university, or a level of education that, together with experience and training, enables the applicant to demonstrate the required knowledge and expertise. Minimum of 5 years of experience in a fast-paced, service-oriented office work environment. Health Industry experience is a plus. Physical Requirements: Must be able to sit for extended periods and stand and walk. Must have adequate hearing for phone work. Vision requirements include close vision and the ability to adjust focus. Must be able to communicate effectively in English. Must be able to use a keyboard and other office equipment. Ability to lift up to 50 pounds occasionally

The Manager of Tenant Services serves as the critical link between the landlord and tenant. This role provides vital support and guidance to the tenant from the time of lease execution, to the final close-out of a Tenant Improvement Project. The Manager of Tenant Services must be professional, administratively organized and capable of coordinating with internal stakeholders (Leasing, Development, Design, Construction & Operations) and external stakeholders (Tenant Reps, Tenant Design Team, City Agencies, Utility Agencies etc.) on all retail & office projects. The ideal candidate must have an understanding of interior design, architecture, MEPs, plan check & permitting. The candidate should be comfortable in a professional office environment, as well as in the field on a construction site. ESSENTIAL FUNCTIONS Assume responsibility and be fully accountable for the successful outcome of the project. Interface with architects, engineers, public agencies and contractors with a full understanding of their interests and agendas. Assist other members of the Development team in completing their tasks and achieving our common goals. Work with city building and planning departments to facilitate the plan check, permitting and inspection processes. Other duties as directed, including but not limited to filing and documentation. MINIMUM REQUIRED QUALIFICATIONS A degree in Architecture, Construction Management or equivalent work experience. The ability to create good relationships between the Landlord/Owner and the Tenant/Client. Excellent organizational and documentation skills. Including the ability to be positive, optimistic and the ability to change directions quickly. The ability to read and review architectural, engineering, millwork and signage plans. The ability to communicate effectively on all technical levels with the ability to multitask. An understanding of State and Local codes and Governmental Agency requirements, including but not limited to Parking Requirements, Handicap Requirements, and Health Department requirements. A thorough knowledge of construction and the ability to communicate effectively on multiple construction sites. An understanding of construction budgeting and cost. Ability to multi-task, prioritize workload and understand the importance of follow-up.

*MLK Community Healthcare:* We offer a warm and welcoming environment for all employees. Be part of our mission to improve the health of our community with compassionate, collaborative, quality care. At MLKCH you will help to positively impact lives, one patient at a time and you'll complete every shift knowing that your contributions truly matter. Our commitment to the community, and to our employees, makes us a great place to work. *Benefits* ● No medical, dental and vision option ● Generous PTO plan ● 403(b) employer match ● Protective Equipment ● Tuition reimbursement ● Employee Wellness Program ● Onsite childcare ● Loan Forgiveness eligible facility *POSITION SUMMARY* The Perioperative Nurse Manager is a skilled and experienced professional Registered Nurse (RN) responsible for excellence in the clinical practice of nursing and the management of patient care. Reporting to the Director of Perioperative/Perinatal Services, the Nurse Manager of Perioperative Services has 24/7 accountability for the clinical practice of nursing and the delivery of patient care in the Perioperative Department (Pre-op, OR, PACU, and GI/Endoscopy), including the identification and demonstration of abilities to meet special needs and considerations of Age and Population Specific awareness. This role encompasses the development of staff competency through assessment and education, compliance with regulatory and professional standards, improvement of quality, service levels, safety, and customer satisfaction and of collaborative relationships. This position requires the full understanding and active participation in fulfilling the Mission of Martin Luther King, Jr. Community Hospital. It is expected that the employee will demonstrate behavior consistent with the Core Values. The employee shall support Martin Luther King, Jr. Community Hospital's strategic plan and the goals and direction of the quality and performance improvement process activities. *POSITION REQUIREMENTS* *A. Education* · Bachelor of Science degree in nursing required; master's in nursing preferred *B. Qualifications/Experience* · Minimum of five (5) years of clinical nursing experience in perioperative nursing with regard to regulatory guidelines and standard of practice; minimum two (2) years leadership/supervisory experience required. · Current California Nursing license · Certification in Perioperative Nursing (CNOR) preferred. *C. Special Skills/Knowledge* · Bilingual skills preferred (Spanish) · Basic computer skills · Current Basic Life Support (BLS) · Current Advanced Cardiac Life Support (ACLS) · Experience with an Electronic Medical Record Preferred Job Type: Full-time Pay: $127,254.40 - $160,516.80 per year Benefits: * Dental insurance * Health insurance * Paid time off * Tuition reimbursement * Vision insurance Experience: * perioperative nursing : 5 years (Required) License/Certification: * CA RN License (Required) Work Location: In person

JOIN HexClad | We're HexClad, driving the hybrid revolution to elevate kitchens across the globe. From bootstrap roots to Gordon Ramsay's endorsement, HexClad thrives as a pre-IPO, best-in-class cookware brand. Our highly profitable omnichannel success is disrupting the traditional impact of cookware. We create home moments, embracing the heart of success through food memories made at your table. We've cultivated a powerhouse team and believe you might have the necessary skill set to join our revolution. If you're passionate about building a consumer brand that goes beyond the transaction, this is your sign to apply. YES, CHEF! | We are seeking an experienced Social and Community, Senior Manager who thrives in a fast-paced, high-growth environment, has a deep understanding of digital storytelling, and knows how to engage audiences with content that performs. This is a player-coach role, responsible for both setting strategy and rolling up your sleeves to make it happen across platforms like Instagram, TikTok, Facebook, YouTube, Pinterest, Threads, LinkedIn, X, and more. Location | In Office, LA HexQuarters Time Zone Expectations | PST Details | Full Time- Exempt Reporting to | Head of Content TASTE SUCCESS | As our Social and Community, Senior Manager, you'll drive HexClad's creative vision across digital, social, and print channels, ensuring a cohesive brand presence and engaging storytelling. By leading a diverse team and collaborating with cross-functional partners, you will ensure brand consistency and innovation across all touchpoints. Content Planning: Own the day-to-day strategy, content planning, publishing, and community management across all social media platforms by working closely with the creative and culinary teams to ideate and execute social-first campaigns that feel native, aspirational, and on-brand Social Leadership: Lead a team of content creators, editors, and social strategists to deliver scroll-stopping creative that drives engagement, growth, and conversion On-Camera Talent: Confidently serve as a brand voice or on-camera talent when needed, including scripting and recording direct-to-camera content Data Analysis and Reporting: Analyze social content and community performance metrics weekly and monthly, delivering both raw data and actionable insights to internal stakeholders Community Engagement: Actively engage with followers across platforms-responding to comments, DMs, and mentions to build a loyal, passionate community around the HexClad brand Community Rewards and Campaigns: Surprise and delight top fans, culinary creators, and customers through personalized interactions, reposts, and brand outreach alongside community-driven campaigns (e.g., UGC contests, AMAs, polls, cooking challenges) to spark organic engagement Customer Experience: Collaborate with customer service and CX teams to ensure timely, consistent brand responses and resolve issues quickly and professionally Guidelines Development: Codify and implement social and community guidelines to maintain a consistent brand voice across all interactions Requirements 5+ years of social/digital content experience in a consumer-facing brand, ideally in DTC, lifestyle, or food/culinary editorial categories Proven experience managing and scaling social teams in a high-growth, high-performance environment Strategic mindset with a strong creative instinct and a deep understanding of what drives performance across social platforms Data-driven and audience-obsessed-you use insights to inform decisions and evolve strategies Exceptional writing, editing, and storytelling skills with a deep understanding of brand tone Comfortable leading content production including short-form video, UGC, and behind-the-scenes Bonus points for hands-on experience in video editing, design (Adobe Creative Suite), or paid social Can balance reactive content moments with long-term planning across multiple channels Strong communicator and collaborator with the ability to work cross-functionally and manage up and down Passion for food, cooking, and kitchen innovation is a huge plus SHARED MEALS | The role is great, and there's more in it for you! Compensation | Exact compensation may vary based on skills, experience, and location. Bonus | Annual bonus potential Health | 100% of the employee premium covered on select choice plans, and offers dental+vision 401k | up to a 4% match of salary on 401k contributions Unlimited Time Off | An unlimited approach to support your time away from work Cookware | Upgrade your home with employee perks

Reports to - Director, Corporate Partnerships Baby2Baby is a national non-profit organization that provides children in need with diapers, formula, clothing, and the basic necessities that every child deserves, serving more than one million children across all 50 states every year. Over the past 14 years, Baby2Baby has distributed over 500 million items- more than any organization of its kind - to children in homeless shelters, domestic violence programs, foster care, hospitals, and underserved schools as well as children who have lost everything in the wake of disaster. Baby2Baby was recognized as the #1 non-profit on Fast Company's World's Most Innovative Companies List and named by TIME Magazine as one of 2023's most influential companies. Position Overview Baby2Baby is actively searching for a mission-driven, detail-oriented Corporate Partnerships Manager to join the team. This is a full-time position focused on supporting the department and outreaching to secure monetary and in-kind donations from the organization's corporate partners. The Corporate Partnerships Manager will work Monday-Friday at 5830 W. Jefferson Boulevard, Los Angeles, CA 90016. The work is performed in an office setting and is currently on site 3 - 5 days per week. Duties and Responsibilities Solicits and secures corporate donations of funds and basic essentials for the children Baby2Baby serves. Supports Director, Corporate Partnerships to develop and execute complex corporate partnerships that leverage Baby2Baby's celebrity ambassadors, Board Members and Angels. Works closely with Director, Corporate Partnerships and external partners to bring corporate sponsorships to fruition (PR Agency, marketing teams, etc.) Responsible for pitching and securing financial and in-kind sponsors for the annual Baby2Baby Gala and executing all sponsorship deliverables. Works closely with Corporate Partnerships Coordinator to coordinate incoming in-kind donations secured by the department with sponsor and internal Baby2Baby teams. Researches and identifies new revenue streams by creating ongoing sponsor target lists. Conducts introductory phone calls and collects information from new potential sponsors. Joins high-level partnership meetings and calls and drafts follow-up materials. Creates customized pitch materials to engage new potential sponsors. Works cross-functionally across internal Events, Community, Program, Marketing and Social teams in order to execute sponsor deliverables. Maintains Corporate Social tracker document with sponsor guidelines. Tracks and maintains all corporate donor information with the support of the Corporate Partnerships Assistant. On-site involvement at Baby2Baby events, distributions, sponsorship activations, corporate donation deliveries across Los Angeles, etc. Some events may occur on the weekend. Other duties as assigned. Required Qualifications Bachelor's degree in a related field, preferably Journalism, Marketing, Communications, Public Relations, etc. 5-7 years of relevant work experience. Ability to work in a fast-paced work environment that requires strong multitasking skills, time management, and a self-starter mentality. Strong writer and communicator; ability to draft clear and concise correspondence. Organized with a strong attention to detail and follow-up, and able to work in a team environment. Strong client and customer service skills. Proficient in Microsoft Office, including Word, Excel, PowerPoint, etc. Valid Driver's License and the ability to run errands using the Baby2Baby vehicle. Other Baby2Baby is an Equal Opportunity Employer and is committed to fostering diversity within its staff. We have made diverse thinking a priority in order to keep our organization in touch with the needs of families in our program and to help hold us accountable to those we serve. Our organization strives for diversity, from the children we serve to our board and staff, not only in race, age, ethnicity, sexual orientation, disability, and religion but also in cultural background and life experiences.

Our client, an independently owned boutique hotel known for its elevated aesthetic and deeply personalized service, is seeking a dynamic, guest-obsessed operator to take the lead. In this role, you won't just oversee the day-to-day-you'll set the tone for the entire guest experience. From team culture to room standards to the energy in the lobby, your presence will be felt in every detail. This is a hands-on leadership position where being on the floor, not behind a screen, is the expectation. You know the difference between good and exceptional service, and you won't settle for anything in between. What You'll Do: Direct all aspects of hotel operations, with a strong focus on Rooms and Guest Services-including housekeeping, front desk, engineering, valet, and overall service standards. Act as the face of the property-greeting guests, fielding feedback, troubleshooting issues before they surface, and setting a warm, polished tone. Establish rigorous quality control across all spaces-from guest rooms to public areas-with a sharp eye for presentation, comfort, and maintenance. Lead, inspire, and hold accountable a lean, close-knit team; hiring, training, and mentoring staff while cultivating a high-performance culture. Ensure smooth, cost-conscious operations through smart scheduling, labor oversight, and hands-on problem-solving. Maintain top-tier service levels without the infrastructure of a large corporate chain-this is a nimble environment where flexibility is key. Who You Are: A hospitality professional with significant luxury or lifestyle hotel experience, including deep knowledge of Rooms Division functions. At least three years in a General Manager or senior leadership role (such as Hotel Manager, Director of Operations, or Director of Rooms) at a full-service hotel. Known for being highly present-you're the kind of leader who's walking the floors, not watching from the sidelines. Detail-oriented to your core; nothing slips past you, from room readiness to lighting temperature. Charismatic and guest-facing, with the emotional intelligence to handle anything from a staff issue to a sensitive guest request. Comfortable wearing many hats in a tight operation-ideally with experience in smaller, independently owned properties. Operationally savvy with a solid grasp on budgets, labor management, and performance benchmarks. Additional Info: Full-time, schedule includes weekends and holidays as needed. Prior experience with major hotel platforms and systems is a plus. Appearance guidelines reflect the elevated aesthetic of the property. You can use www.workgrades.com to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.

Manage the day to day operations of the hotel to maximize profitability and to ensure superior service and product quality are maintained. Duties and Responsibilities: Oversee the day-to-day operations and assignments of the hotel staff; development and communication of departmental strategies and goals. Communicate and enforce policies and procedures. Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert Managing Partners of potentially serious issues. Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their job functions. Development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular direction and oversee hotel operations as follows: Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved. Food and beverage departments to ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achieved. Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel. The security function to ensure a safe and secure environment for guests, employees, and hotel assets. Sales functions to ensure that goals are established and achieved to meet the hotel's overall financial objectives. Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations. Accounting and purchasing controls and procedures are implemented and maintained. Develop, manage, and foster positive owner relationships if applicable and provide ongoing information and status reports. Make recommendations for capital improvements to enhance the assets of the company and brand loyalty. Interact with outside contacts: Guests - to ensure their total satisfaction Owners and/or Principals - regarding operational updates and current issues Vendors - to resolve any vendor performance issues, etc. Regulatory agencies - regarding safety and compliance matters Other contacts as needed (Professional organizations, community groups, local media) Perform other duties as assigned. Minimum Qualifications: Bachelor's degree in Hotel Administration, Business Administration or equivalent Four to six years of general management experience in a high level operations role or some prior general management experience, or an equivalent combination of education and experience. Type and level of experience required may vary slightly based on size and complexity of operation. Must speak fluent English.

Who is CenTrio? CenTrio is a leading provider of sustainable energy services for higher education, healthcare campuses, and cities, managing utility infrastructures across 10 U.S. cities and serving over 170+ million square feet. We deliver efficient electricity, steam, hot water, and chilled water, offering reduced costs, lower emissions, and exceptional reliability. As a subsidiary of a global Infrastructure Investment Consortium, CenTrio benefits from strong financial backing and manages high-quality, long-term assets that ensure stable, growing cash flows. CenTrio is planning an aggressive growth strategy during the next 30 years. CenTrio will expand the existing district energy grids, build new systems in other parts of the cities already located, pursue growth to expand its public-private partnerships with higher education and healthcare customers (both Design-Build-Finance-Operations-Maintain and other types of long-term concession arrangements), add to its power generation portfolio, introduce alternate fuels and technologies, and provide services to other municipalities. Job Summary/Accountability The General Manager is responsible for the Growth and overall Profit & Loss (P&L) (budgeted revenue, costs, and EBITDA) of the District Energy Systems in serving the various business districts in the greater Los Angeles area. This position reports to the Chief Operating Officer (COO) with responsibility also to the Senior Vice President of Business Development for CenTrio. This role will be responsible for developing and implementing the go to marketing and sales strategy and long term business plans for the systems in coordination with the executive leadership team. Duties & Responsibilities The General Manager will champion CenTrio's goals of achieving Operational Excellence and Quality Growth by striving to achieve or exceed plant efficiency targets, CenTrio controlled reliability targets, and originate and close business development growth opportunities. The General Manager is directly responsible for capital project management budgets (growth and maintenance capex) and the full income statement responsibility for the operations (revenue, costs, and EBITDA but with the exception of shared services or corporate allocations). Major focus includes overseeing the operation of all assets (including plant and distribution assets), safety, business development and employee relations (including union if applicable). The General Manager is directly responsible for all aspects of the commercial operation of a District Energy system and operating budget including SG&A, equipment repair and maintenance, utilities, Maintenance CAPEX, and efficiency projects. The General Manager will be responsible for building and maintaining relationships with existing customers and ensuring a high level of satisfaction. This person will be responsible for all ongoing service agreements which includes customer renewals of agreements and act as the executive in charge on customer inquiries, issues, and problem resolution, delegating tasks and actions to the operations team as required Originating and closing growth opportunities will be a significant area of responsibility which will involve being actively engaged in the community with local stakeholders and community leaders as well as industry associations which are relevant to CenTrio's business model. Specifically, the role will include meeting with officials at the county and city level in advancing CenTrio's sustainability goals. Essential Duties for General Manager: (Other duties may be assigned) Lead the development and maintain the short and long-term business and financial plans, budgets and models. Provide monthly strategic plan and budget variance analysis and explanations Build and maintain the sales opportunity pipeline, close sales opportunities and maintain accurate and timely forecast that is kept up to date as the opportunity progresses through the sales cycle. Lead internal teams to perform economic analysis, pricing and contract structures for proposals. Negotiate with clients, including preparation and renewal of contracts and possible structuring of financing solutions. Coordinate company payroll and human resource functions, including interface with corporate payroll and human resource departments regarding personnel issues. Interface with corporate tax department regarding sales and use, city franchise, property and federal income tax issues Coordinate contract administration and customer billing, ensuring compliance with all terms and reporting requirements Ensure technical and quality of work produced by the O&M team meets corporate standards of Operational Excellence Monthly Operations KPI Reporting presentation Monthly Financial Report presentation and report out - ownership of all P&L reporting with a firm understanding of revenue, costs, and variances to budget Provide staffing plans and O&M (Opex) cost development support for growth opportunity proposals and financial models Responsible for personnel and contractors to comply with the company policies and procedures The General Manager must be personable, outgoing and eager to actively prospect for new growth opportunities, engage with customers to increase satisfaction and grow the business. A successful candidate must have experience in managing critical operations and prefer experience in the dispatch of chilled water, steam, hot water or electricity and requires strong business development experience. Qualifications Must have a minimum of 10-years experience in a management position, responsible for P&L Must have a minimum of 5-years of business development and customer relationship management Must have a 4-year Bachelor's degree in business or a technical field. Must be proficient in the use of Microsoft Office including; Word, PowerPoint, Visio, Excel and Outlook This position will work both in an office and plant environments. Ability to travel between various plant locations across all CenTrio. Travel is required between various plant locations in the greater Los Angeles area Conditions of Employment: Successful completion of Criminal Background Check and Drug Test Valid State Driver's license Travel is required from time to time across all CenTrio locations Why Join CenTrio? CenTrio offers a dynamic and friendly work environment, dedicated to nurturing a top-notch team culture! Additionally, CenTrio offers an array of fabulous benefits and perks. Medical Benefits first day of hire Medical, dental, vision, Life & AD&D benefits Option of supplemental Life & AD&D benefits Company paid High Deductible Healthcare Benefit Plan 401k plan with % match immediately vested Training Opportunities and career progression Competitive salaries that reflect the value of skills and experience Dynamic and friendly work environment in a rapidly expanding industry with a national presence 24-hour Employee Assistance Program/Hotline Corporate discounts (Travel, Entertainment, Home, Auto, Apparel, Health and Wellbeing, and other various retail options)

Future Factory LA LLC is seeking a dynamic, seasoned, and highly organized General Manager to oversee all aspects of our nightclub and multifaceted entertainment venue. The GM will be responsible for leading a cross-functional team, managing daily operations, driving revenue, and delivering exceptional guest experiences across nightlife, private events, and creative programming. This role requires an individual with a strong background in hospitality management, team leadership, operations, and brand integrity. Key Responsibilities1. Operational Leadership Oversee day-to-day operations of the nightclub and entertainment venue, including front-of-house (FOH), back-of-house (BOH), bar, security, VIP department and tech teams. Ensure all venue operations adhere to safety, licensing, and compliance regulations (ABC, fire codes, health inspections). Execute SOPs for all departments to ensure consistency and efficiency. Manage inventory, procurement, and vendor relations for bar, production, and facilities. 2. Staff Management Hire, train, schedule, and manage performance of FOH/BOH staff, security, bartenders, VIP hosts, VIP servers and potential new support roles. Foster a positive and professional work culture aligned with the brand ethos of Future Factory. Lead weekly team meetings, set performance KPIs, and manage conflict resolution when needed. 3. Financial Oversight Manage venue P&L. Maintain budgets in coordination with ownership and finance leads. Forecast and analyze revenues, expenses, labor costs, and margins. Work with promoters, booking agents, and partners to ensure financial goals of events are met or exceeded. 4. Guest Experience & Brand Representation Champion an exceptional guest experience that reflects Future Factory's unique identity and creative ethos. Resolve customer complaints and VIP service issues with professionalism and efficiency. Ensure visual presentation, ambiance, cleanliness, and staff demeanor reflect the brand at all times. 5. Event & Programming Coordination Work with creative and booking teams to support events including DJ nights, live performances, brand activations, and private rentals. Coordinate event logistics including staff allocation, technical production, and crowd control. Ensure each event is executed seamlessly while maintaining profitability and safety standards. Support venue promotions, partnerships, and community outreach in collaboration with marketing leads. Ensure GM presence at key events and maintain positive public-facing relations with guests, artists, and collaborators. Qualifications Minimum 3 years of experience in nightclub or high-volume venue management. Deep understanding of nightlife operations, bar management, and event logistics. Proven experience managing large teams in a dynamic environment. Strong financial acumen with ability to manage budgets, reports, and vendor negotiations. Excellent communication, leadership, and organizational skills. Ability to work late nights, weekends, and holidays as required. Preferred Traits Passionate about music, nightlife culture, and immersive entertainment. Familiarity with Los Angeles nightlife, licensing requirements, and labor regulations. Comfortable operating under high-pressure situations with calm and confidence. Experience working with creative teams or in multidisciplinary venues a plus.

About Us: GRWN epitomizes a purpose-driven ethos within the fine jewelry realm, seamlessly melding sustainability with exquisite design. Our commitment to leveraging technology without compromising on beauty shines through in every piece we create. With a focus on culture-driven design intersecting with commerce, GRWN crafts jewelry and objects of beauty that resonate with emotion, meaning, and character . We are a fast-paced, innovative, and collaborative company in the consumer products industry , specializing in the jewelry space. We are seeking a strategic and results-driven General Manager to lead our Sales, Community and Team Building efforts and bring the company vision to life in close partnership with the CEO and COO. Job Description: The Store Manager is responsible for the seamless execution of all store operations, driving sales growth, and delivering an exceptional customer experience. Through effective leadership, coaching, and accountability , the Store Manager ensures alignment with GRWN's vision, values, and EOS (Entrepreneurial Operating System*) principles to achieve revenue targets, optimize team performance, and uphold brand standards. This role is accountable for the recruitment, training, and development of a high-performance sales team, inventory management, and CRM execution to drive customer loyalty and satisfaction. Key Responsibilities: Leadership and Team Development Build and maintain a high-performance sales team through hiring, training, and continuous development. Implement EOS-based accountability measures to drive team performance and achieve sales goals. Provide quarterly staff reviews to ensure “Right Person, Right Seat" Foster a collaborative, high-energy environment that encourages individual initiative and teamwork. Sales Management and Customer Experience: Drive sales through effective coaching, goal setting, and performance management of Diamond Advisors.Ensure a customer-first approach by modeling superior service standards on the sales floor Monitor and manage key sales activities: prospecting, closing, CRM tasks, and follow-ups. Assist Client Advisors in closing high-value transactions and resolving client concerns. Operational Excellence: Execute GRWN's operational standards, including scheduling, inventory management, and visual merchandising. Safeguard inventory through regular audits and adherence to loss prevention protocols. Ensure all documentation-sales orders, repairs, cost documentation -is processed accurately and timely . Maintain store appearance and execute in-store events in alignment with GRWN's marketing strategy Metrics and Reporting: Track and analyze sales metrics, CRM engagement, inventory shrinkage, and budget adherence. Report monthly on store performance, staff productivity, and customer engagement utilizing our metrics template. Identify areas for improvement and implement action plans during performance meetings. Accountability and EOS Alignment: Uphold EOS principles: Vision, Traction, and Healthy Culture. Manage quarterly goals, Issues, and To-Dos to drive performance and accountability . Ensure quarterly objectives are met through systematic planning and team alignment. Supervisory Duties: Direct supervision of Client Advisors and Admin staff. Responsible for performance evaluations, goal setting, and conflict resolution. Oversee recruitment, hiring, onboarding, and training processes in alignment with GRWN's standards. Requirements: Required Skills and Experience: 3+ years of retail management experience, preferably in fine jewelry or luxury markets. Proven leadership in driving sales growth and team performance. Strong understanding of CRM systems, ERP, POS, and inventory management. Excellent verbal and written communication skills. Ability to lead with a growth mindset and accountability-driven culture. Physical Requirements: Ability to stand, walk, and move for about 90% of your working shift. Capable of lifting up to 20 lbs when necessary . Must be comfortable using technology: CRM, ERP, POS systems. Ability to be flexible to the needs of the business, working events, weekends, and holiday shifts. Ability to work full time hours, with open availability and possible overtime. Must be over the age of 18 years old. Compensation: Salary ($75,000 - $100,000) Health, Dental, and Vision Insurance, and 401K Paid Sick/Vacation Time. Bonus Performance Opportunity

The Asphalt Manager oversees plant operations, repair teams, dispatch, and trucking logistics to ensure efficient, safe, and timely project execution. Working closely with asphalt area managers, this role supports daily planning, resource coordination, and capital tracking while driving operational efficiency and fostering a positive, safety-first work environment. Essential Functions of the Position: •Lead and manage a team of approximately 10-12 crew members, ensuring that everyone works efficiently and cohesively to meet project goals. •Oversees dispatch operations to ensure timely and efficient transportation of materials and crew to and from job sites. •Assists the repair team in scheduling maintenance, planning for repairs, and parts purchasing. •Assists in planning and execution of all projects and is responsible for tracking of capital expenditures. •Supports the dispatch and truck supervisor in the utilization of our tag axle fleet, maintaining a positive and productive work environment. •Fosters a positive team culture, ensuring a motivating and respectful environment that promotes high morale and productivity. •Enforce safety protocols in accordance with OSHA standards and company policies, ensuring the health and safety of all team members while on the job. •Production/Customer Service: Manage day-to-day production operations, ensuring projects are completed on time, within budget, and to customer specifications. Provide exceptional customer service, addressing client concerns or feedback promptly and professionally. •Ensure strict adherence to quality standards for asphalt production, placement, and compaction. Regularly review and assess the quality of finished projects, implementing corrective actions as needed. Skills and Knowledge: •Considerable experience in asphalt production, plant mechanics, and paving operations. •Strong understanding of asphalt placement techniques, quality control, and production processes. •Ability to manage a team, including fostering a positive culture, maintaining high morale, and ensuring safety on the job. •Experience managing dispatch operations and coordinating trucking logistics to ensure efficient project execution. •Excellent critical thinking skills with the ability to manage challenging situations in a challenging environment. •Effective communication skills, with the ability to collaborate effectively with clients, team members, and other stakeholders. •A valid driver's license and ability to operate construction equipment as needed. •Certifications in asphalt technology, safety (OSHA), or project management are a plus. Requirements: •Must have a valid Class C driver's license. •Driver record cannot contain any reckless driving offences, DUIs, leaving the scene of an accident, etc. •Ability to follow written and verbal directions and to complete assigned tasks on schedule. •Ability to read, write, and communicate effectively in English. •Ability to work with supervision, receiving instructions/feedback, coaching/counseling, and/or action/discipline. Physical Demands: The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions: •Ability to work outside in various extreme weather conditions while sitting or standing for extensive periods of time. •Ability to walk or climb through unfinished grade with loose and moist soil. •Ability to climb stairs and ladders of various lengths, sizes, and distances. •Ability to kneel, lift, reach, or shovel up to 25 pounds. Benefits: •Medical Insurance, Dental HMO/PPO, Vision, Basic and Voluntary Life, and Voluntary Accident. •Employee Assistance Program (EAP) •401 (k) Retirement Plan- Company match •Paid Sick time. •Paid Holidays •Paid Vacations •Direct Deposit •Paid weekly. This does not imply that the listed duties are the only responsibilities of an employee in this position. Employees may be asked to perform additional tasks as needed to ensure adequate coverage of the workload. Furthermore, employees must follow any job-related instructions and complete any other duties assigned by their supervisor. This job description does not constitute an employment agreement between the employer and the employee and may be changed by the employer as organizational needs and job requirements of the job change.

At Coca-Cola, we know consumers love our products and we know product availability depends on building the right operations solutions to meet our customer's needs. Our customer operations team builds world-class systems to ensure we bring the best the Coca-Cola system has to offer. In a key Customer Division, our Supply Chain and operations team is bringing, new products and new programs from concept to reality for 15,000 + locations across North America. We are looking for someone that is as passionate as we are for our customers. We are looking for a Customer Operations Director to interface with customer and account teams to drive equipment, service, and quality program solutions to support customer value-creation. The Customer Operations Director will be a member of the Supply Chain and Technical Operations Team reporting to the Senior Director of NA Customer Operations. You will work closely with the Business Development team and our customers to play a key role in driving beverage quality, revenue and profit for the system and the customer. This will ensure proper cost management to help achieve our goal of become our customer's most valued supplier. The ideal candidate will have knowledge of the Coca-Cola FOCS system and work with network partners to align service, parts, training, and support for new launches. **What You'll Do** + The Customer Operations Director is responsible for building short- and long-term customer operations plans and identifying opportunities to better drive quality, service, and productivity across the system. + Partner with business development to drive operational products & services, and customer stewardship of the Coca-Cola value bundle. + Provide operational Subject Matter Expertise to external portfolio of customers and internal client groups (business development, finance, and marketing.) + Support business development team in responding to customer issues and escalations. Optimize process to sort, prioritize, and manage customer escalations based on business value. + Work closely with the customer solutions teams to identify and resolve systemic issues impacting customers and Coca-Cola operational efficiencies. + Steward high frequency communication and coordination between business development and operations team to provide updates on progress and risk within each customer or sales territory. + Identify drivers of service and create solutions to decrease costs, increase quality, and drive value for the customer. + Maximize the quality and availability of Coca-Cola beverages through stewardship of QMC results and recommendations. + Improve service performance through recommendations to improve in-restaurant beverage operations, advancements in utilization & effectiveness of MyCokeTech, and analyzing service data to better predict, anticipate & resolve market service challenges + Identify areas with needs for equipment investments to support quality and uptime. Partner with business development team to encourage robust beverage equipment capital planning. + Work with NAOU Service Operations Managers to drive SLA in markets with challenges. **Qualifications & Requirements** + 7+ Years of a multiple roles working across functions in operations, supply chain, project management, and/or quality + 2 years customer operational management experience + Travel 25-50% + Bachelor's degree or equivalent required + The position will be in Irvine, CA and is office-based when not traveling. **Functional Skills** + _Technical Capability (equipment and online tools):_ Able to create operational solutions and utilize system tools to deliver customer value. + _Customer Management:_ The ability to communicate with customers to resolve issues in a positive way that adds to the Coca-Cola value bundle + _Field Service Operations:_ Knowledge of parts, service, dispatch, and equipment procurement programs as well as restaurant operations including beverage system. + _Data Fluency_ : Understand how to leverage data to improve field condition and prioritize areas of focus. + _Financial Acumen:_ Build and manage service, parts & equipment expense budgets through the ABP and RE process for aligned portfolio. + _Presentation development and delivery_ : Effectively deliver customer stewardship and the Coca-Cola operational value proposition both written and verbally. + _Influencing:_ Able to communicate a compelling story to motivate and align internal and external clients to achieve the desired outcome. + _Strategic Thinking:_ Able to create a strategic plan that addresses customer needs while also driving company profitability. + _Operations Management:_ Ability to leverage performance data to measure, track and adjust process to keep cross-functional teams aligned and on track. **What We Can Do for You** + **Large & Connected Network:** Ability & exposure to cross-functional connected teams across the globe allow you to enhance and maintain connections that allow us to move faster and learn from others. + **Innovative Technology** : We utilize and lead the market with our large supply chain network and state-of-art technology we use each day. + **Experiences:** with a global organization and the opportunity to learn and grow. **Skills:** Leadership; Sales Process; Business Planning; Influencing; Relationship Building; Customer Relationship Management (CRM); Sales Management; organization; Waterfall Model; Consultative Sales Management; Group Problem Solving; Sales Forecasting; Communication; Operational Assessment; Long Term Planning; Decision Making; Business Development; Solutions Selling Pay Range:$141,000 - $165,200 Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Annual Incentive Reference Value Percentage:30 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.