Customer service manager jobs in Franklin, NJ - 3,227 jobs

We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here (************************************************************** You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. + An experienced ServiceNow developer. + You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. + You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. + You are someone that is process oriented and prefers order over chaos. + You are comfortable asking for help from peers and Subject Matter Experts + Strong background working with Enterprise Software companies and/or Consulting companies. The Work: + Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. + Manage all aspects of project delivery and solution delivery + Lead and manage the implementation project team + Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports + Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress + Drive the continuous improvements of our implementation methodology and service offerings based on client experiences + Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments + Strong background working with Enterprise Software companies and/or Consulting companies + Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems + As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Basic Qualifications + Minimum 5 Years' knowledge and experience working with or implementing ServiceNow + Minimum 3 Years' experience in JavaScript or related application development + Completed Certification - ServiceNow Certified System Administrator (CSA) + Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications + Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have + PMP or CSM certification + Strong interpersonal skills, customer centric attitude + Proven team player and team builder + Strong organizational and analytical skills + Familiarity with SaaS deployments and its supporting architecture + A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management + ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements + Proven ability to build, manage and foster a team-oriented environment + Proven ability to work creatively and analytically in a problem-solving environment + Desire to work in an information systems environment. + Excellent communication (written and oral) and interpersonal skills. + Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** **Senior Operations Management Trainee (Senior OMT)** **About BioLife Plasma Services** Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. _BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._ Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new skills and set yourself up for continued growth? As a **Senior Operations Management Trainee** at BioLife, you will participate in an advanced leadership development program that will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking with supportive leaders and prepare yourself for accelerated career growth. After completing the program and obtaining a Plasma Center Operations Manager role, you'll relocate to one of BioLife's locations. **Our growth is your bright future.** Opportunities to grow as a leader are within your reach. With the incredible growth of 235++ BioLife Plasma Services centers across the U.S., the future looks bright for you. When you work at BioLife, you'll feel good knowing what you do makes a difference. **_A typical day for you may include:_** + **Continuous Learning & Development:** The expedited training program lasts approximately six months. Upon completion, you'll have 12 months to obtain a Plasma Center Manager position. During this time, you'll receive hands-on experience and have mentorship opportunities. Drive your own learning plan that covers all aspects of managing our high-volume blood plasma collection facilities. + **Team Management:** You'll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members' development, participate in staff planning and recruiting, and engage and retain employees. + **Career Advancement:** Work towards obtaining a Plasma Center Operations Manager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you'll have opportunities to open and operate brand new plasma centers. + **Supportive Teamwork:** You'll work in our fast-paced, team environment; provide operational support; conduct management training; problem-solve; and communicate with senior management. + **Exceptional Customer Service:** Retain donors by creating a positive donor experience. You may also assist with production. + **Travel Opportunities:** Learn from and network with BioLife team members across the country. You'll be able to return home every other weekend. **REQUIRED QUALIFICATIONS:** + Relocation Required upon graduation/completion of Trainee Program. You will be able to choose which location you would like to apply to. + 3-5 years of experience leading medium to large teams (20+ direct reports) + Up to 90-100% travel during the Trainee Program + Ability to walk and/or stand for the entire work shift + Willingness to travel and work at various BioLife locations across the country + Ability to work evenings, weekends, and holidays + Have a valid driver's license for the entire duration of the program + Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees + Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. + Fine motor coordination, depth perception, and ability to hear equipment from a distance + Due to potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear **PREFERRED QUALIFICATIONS:** + Associates or Bachelor's Degree + Experience working with SOPs, GDP, GMP, CLIA, and the FDA + Experience working in a highly regulated or high-volume retail environment + Excellent interpersonal, organizational, technical, and leadership skills **About BioLife Plasma Services** Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. _BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._ _Equal Employment Opportunity_ \#LI-Remote **BioLife Compensation and Benefits Summary** We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. **For Location:** USA - NC - Virtual **U.S. Base Salary Range:** $80,000.00 - $110,000.00 The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. **EEO Statement** _Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._ **Locations** USA - NC - VirtualUSA - NC - Charlotte, USA - NC - Fayetteville - Morgan, USA - NC - Greensboro **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Full time **Job Exempt** Yes

The Senior Trade Manager is a critical member of IBSA's Market Access team, supporting trade and channel strategies and tactics for both inline and pipeline products. As a cross-functional integrator, the Senior Trade Manager will use his/her commercial, market access and trade expertise to collaborate closely with internal and external partners to support in-line brands and to prepare for the launch of future products. For inline products, this position supports patient access to IBSA brands via trade distribution, copay assistance programs, Independent Pharmacy programs (with the Director of MA) and government programs (FSS). For future products, this position develops trade and access strategies, identifies and works with external vendors to support key distribution/trade strategies. Key Responsibilities: Develop product-specific trade strategies and tactics for traditional drug wholesalers, hybrid distributors, independent pharmacies, chain drug, food/drug and other retailers in conjunction with the Director of MA and other internal stakeholders Develop and execute copay savings programs to maintain patient access, reduce Rx abandonment and maximize patient LOT while supporting annual GTN goals Develop integrated IBSA Direct program with SPs and internal stakeholders. Track specialty pharmacy performance: Rx abandonment, time-to-fill, PA success rate etc. and communicate to internal stakeholders. Recommend strategies to improve pharmacy and program performance Manage Cash Voucher and hybrid programs (GoodRx, Cost Plus etc.) Review wholesaler and distributor inventory levels, service levels, days-on-hand, and other metrics. Recommend actions to optimize wholesaler/distributor performance Liaise with external and internal partners to design and execute new product launch plans, ensuring that all trade-related launch deliverables are completed on time Shape, inform and coordinate RFP processes to identify and engage prospective channel partners needed to launch new products Manage PAP Program Manage GPO relationships (Premier, Vizient, MHA, etc.) Manage Fingertip Formulary program including program tracking, training and communication for field sales Support gross-to-net (GTN) modeling for existing and new products leveraging knowledge of trade channel economics to develop brand WAC pricing and access program recommendations for management consideration Participate in sales training programs including Initial Sales Training (IST), the IBSA annual sales meeting (NSM) and POA meetings Strategic Planning & Analysis: Provide insights and strategic analysis to support current IBSA Portfolio products, future launch brands and business development cases Support IBSA sales team in understanding business opportunities for current IBSA portfolio and launch brands Partner with US Commercial Team (Sales, Marketing, Sales Operations) to pull through initiatives that align to the annual Strategic Brand Plans Qualifications: Bachelor's degree (4 years B.A., B.S. or equivalent) from an accredited institution. MBA or advanced degree is preferred Minimum of 4 years' experience in pharmaceutical and/or health care sales Experience with various healthcare trade channels (retail pharmacies, specialty pharmacies, independent pharmacies, VA/DOD, GPO etc.) and familiarity with various payment models (PBM, DTP, buy-and-bill, Medicare Parts B and D). Experienced in customer negotiation, financial analysis, and execution/ implementation of contracting activities. Team player willing to “roll up his/her sleeves” with excellent oral (presentation and communication), written, and interpersonal skills PC skills required; MUST be proficient in MS Office, including Word and Excel, PowerPoint, Microsoft Teams, Zoom Other Duties assigned as needed This role reports to the Head of Market Access & Trade and will require no more than 20% travel. A home office (HQ) presence required an average of 4 days per week.

A privately held manufacturer of mission-critical fluid conveyance products is expanding a high-visibility business unit and needs a hands-on General Manager to serve as the division's “CEO.” You will steer a mixed-mode manufacturing operation that combines specialty hose assembly, precision machining, and value-added distribution while owning full profit and loss performance. This is a rare chance to shape strategy, culture, and growth at a company whose engineered solutions protect aerospace, industrial, and life-science applications worldwide. What You Will Tackle Own divisional financials, driving revenue growth, margin expansion, disciplined cost control, and strong cash flow. Oversee on-site production, labor planning, equipment utilization, quality, and safety in a fast-paced, high-mix environment. Direct sales, marketing, and strategic sourcing teams to deepen customer relationships and capture new market share. Translate the annual operating plan into day-to-day action while advancing long-term product and market expansion initiatives. Champion lean, Six Sigma, and 5S practices that raise productivity and throughput. Build, mentor, and retain a high-performance management team; foster a culture of accountability, collaboration, and innovation. Partner with peer business units and corporate leadership to leverage shared resources and best practices. Ideal Profile Bachelor's degree in engineering, Business, or similar field, or equivalent experience. 10+ years of progressive manufacturing leadership, including 5+ years with full P and L responsibility for a plant, division, or business unit. Experience in industries such as hydraulic systems, tubing and connector systems, high-precision manufacturing, aircraft production, or similar sectors. A track record of achieving results in leadership roles spanning operations and business development within dynamic, mid-sized companies focused on expansion. Track record implementing continuous-improvement initiatives and cultivating high-accountability cultures. Why Join Direct line of sight between your decisions and business results. Privately backed company investing heavily in new products, automation, and market expansion. Highly visible role reporting to the executive leadership team with clear advancement potential. Competitive six-figure compensation package, performance bonus, full benefits, and relocation support if required. About Blue Signal: Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS

About Wakefern Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite , Price Rite , The Fresh Grocer , Dearborn Markets , Fairway Market , Gourmet Garage , Di Bruno Bros. , and Morton Williams banners. Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best-in-class procurement practices. About You The Associate Manager of Store Design & Site Development leads the end-to-end planning, design, and execution of new store development projects. This role ensures that all site and store designs meet operational, aesthetic, and brand standards while coordinating with internal stakeholders and external partners to deliver high quality, cost-effective, and timely store openings. This role also oversees a team of three project engineers responsible for designing store layouts and ensuring alignment with Wakefern's merchandising and operational standards. Essential Job Functions: Supervise and mentor a team of three project engineers focused on store layout design. Assign projects, manage workloads, and ensure timely delivery of design milestones. Provide guidance on design standards, technical challenges, and cross-functional coordination. Evaluate potential sites for new supermarket locations, including store sizing and truck routing. Oversee site plan creation for member and Wakefern-identified locations Collaborate with Real Estate on lease-related construction issues, including tenant/landlord work schedules. Develop lease exhibits such as pylon signage and exterior elevations. Ensure site lighting complies with Wakefern standards. Lead store planning and design processes to align with Wakefern merchandising and operational standards. Design lighting plans and select appropriate fixtures. Issue RFPs and coordinate with architects, engineers, and consultants. Review and approve design documents to ensure alignment with customer experience and operational goals. Qualifications: Bachelor's degree in Architecture, Engineering, or a related field. Minimum 5 years of experience in commercial site development, preferably in retail or supermarket environments. Strong knowledge of supermarket operations and store planning. Familiarity with zoning, permitting, and construction processes. Proficiency in design and project management tools (e.g., AutoCAD, Adobe, SketchUp). Excellent communication, negotiation, and organizational skills. Willingness to travel to project sites as needed. Working Conditions & Physical Demands Ability to monitor computer screens, access interactive meetings with camera and sound. Ability to work a hybrid schedule as established by the company. Ability to sit, stand, bend and walk retail sites for long periods of time. Ability to travel to project sites as needed, including long distances. Leadership Competencies Think Strategically: Create a compelling vision, develop a strategy and empower others to achieve it Influence Others: The ability to effectively collaborate, inspire, persuade and align others Drive Change: Create the vision and drive the momentum for change Talent Planning: Build organizational and associate capability to achieve business goals Take Accountability: Drive a culture of ownership throughout the organization Inclusive Leadership: Role model inclusive leadership to leverage diversity Core Competencies Communicate Effectively: Communicates thoughts and ideas in a well-organized manner, encouraging two-way communication. Build Relationships: Creates cross-functional partnerships through the development and maintenance of constructive and cooperative relationships. Stay Competitive: Demonstrates a mindset of continuous improvement while exhibiting passion and enthusiasm for their work. Embrace Change: Looks for new ways of working by supporting advancements in processes and technology. Develop You: Identifies and capitalizes on opportunities for personal and professional career growth. Drive for Results: Supports divisional and strategic objectives through achievement of work goals. Compensation and Benefits The salary range for this position is: $100,00 to $130,000. Placement in the range depends on several factors, including experience, skills, education, geography, and budget considerations. Wakefern is proud to offer a comprehensive benefits package designed to support the health, well-being, and professional development of our Associates. Benefits include medical, dental, and vision coverage, life and disability insurance, a 401(k)-retirement plan with company match & annual company contribution, paid time off, holidays, and parental leave. Associates also enjoy access to wellness and family support programs, fitness reimbursement, educational and training opportunities through our corporate university, and a collaborative, team-oriented work environment. Many of these benefits are fully or partially funded by the company, with some subject to eligibility requirements.

Job Description About Komline As a pioneering leader in advanced separation technologies, Komline has established a global reputation for engineering excellence. Through our combination of innovative design, cutting-edge manufacturing capabilities, and decades of industry experience, we consistently deliver the highest quality equipment from our integrated manufacturing facilities. Serving our core markets of Water & Process, Agricultural & Renewables, and Industrials, we pride ourselves on providing comprehensive separation solutions precisely tailored to our clients' requirements. With a strong track record of strategic growth and acquisitions, Komline continues to expand its solution portfolio and technical capabilities while maintaining our commitment to innovation and customer satisfaction. This Opportunity Komline‑Sanderson is a leading provider of engineered solutions for the industrial and environmental markets, delivering high‑performance equipment across industries including wastewater treatment, mining, chemicals, and power generation. With a strong legacy of innovation, quality, and service, Komline-Sanderson commits to operational excellence and long‑term value creation. The Customer Service Manager leads and develops a team of Field Service Technicians supporting municipal and industrial equipment installations. This role oversees day-to-day field service execution, including preventive maintenance, emergency response, commissioning support, and troubleshooting, while ensuring safety, quality, and customer satisfaction standards are met. The Customer Service Manager serves as the primary technical escalation point, coordinates labor and parts with the Director of Aftermarket, and drives service consistency, best practices, and continuous improvement in equipment reliability and service efficiency. Roles and Responsibilities Interface with contractors, consulting engineers, owners and vendors Lend technical support to Field Service Technicians and other personnel Supervise Customer Service administrative support and Field Service Technicians Review new job files and project service requirements and availability of technical support and warranty records Coordinate installation activities with contractors, resolve shortages and back charge claims Validate claim, initiate and process RFM orders after approval to fill shortage requirements Generate correspondence to contractor on claim rejecting non valid claims and detailing rejection Research, document, obtain approval of and negotiate settlement of liability claims for warranty and back charges by phone, correspondence and outside meetings Monitor projected service schedules and obtain formal requests for Komline field service (allocated contract requirements) from contractors and owners Prepare and review trip itinerary, instruction manual and scope of work to be performed with Komline service technicians Coordinate installation check out, start-up and performance test activities on daily bases with Komline service technicians, as required write contractors / owners Evaluate operating unit performance in preparation for specified field performance testing Review service reports, technical data sheets and manual with Komline service technicians after each assignment to ensure completion, all required data was obtained, and all problems have been noted Initiate action and or RFM's to deal with outstanding problems / claims Upon the successful completion of new projects issue a certificate of installation Review, initial and forward for processing, expense reports and / or check requests for service technicians and shop personnel on special service assignment Ensure that reports are submitted on a timely basis Solicit, by mail and phone, paid service (for new equipment start-up) and service contracts (for existing equipment) Process purchase orders and contracts, maintain scheduling and approve invoices for billing Assist the mobile pilot trailer department. This includes services to set-up of installation, testing and preventative maintenance repair work Provide projections for service manpower and skill requirements to meet current contract obligations Engage in field trips as required to resolve back charge claims, conduct critical test work and perform inspections, negotiations or other functions which are beyond the scope of a service technician Required Qualifications Bachelor's degree in Engineering, Business, or related field, or equivalent combination of education and relevant sales experience Minimum of 10+ years of experience in field service Minimum of 4 years of experience managing a team of field service employees Required to travel (50 - 75%) extensively including overnight trips and occasional weekend travel Preferred Qualifications Aftermarket equipment experience Familiarity with municipal market & industrial market Familiarity with manufactured equipment Experience with CRM or ERP systems Microsoft Dynamics 365 experience (D365) Salesforce experience Equal Opportunity Statement: Komline is an EEO employer - M/F/Vets/Disabled

General Manager - Aviation Security Company Company: Global Elite Group Global Elite Group- Providing world-class aviation security through innovation and people committed to excellence. Our teams safeguard critical aviation infrastructure, support airlines and airport authorities, cargo facilities and strengthen national security through consistent, high-quality operational performance. Joining Global Elite Group means stepping into a role where your leadership directly strengthens airport safety, enhances operational performance, and supports the integrity of the aviation industry. If you are an experienced aviation or airport operations professional ready for a leadership role with impact, we invite you to apply. Global is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran, or disability status. Position Overview: Global Elite Group is seeking a highly skilled General Manager to lead our full aviation security operation at Newark Liberty International Airport (EWR), one of the busiest, most complex international gateways in the country. The General Manager is responsible for all airline security programs, terminal contract operations, regulatory compliance, and multi-shift security personnel. This leader sets the operational culture for the entire station and ensures the highest standards of safety, service, and accountability. This is a mission-critical leadership role ideal for someone who thrives in a fast-paced airport environment, excels at managing people and processes, and is committed to delivering best-in-class aviation security services. Compensation & Benefits: Salary- $90,000-$100,000 Medical, Dental, Vision, AFLAC, Paid Time Off + Holiday Pay 401(k) with employer match Employee engagement, development, and advancement pathways A dynamic airport operations environment that strengthens your judgment, leadership skills, and professional growth Opportunities to collaborate with TSA, airport authorities, airline clients, and law enforcement partners Key Responsibilities: Operational Leadership Oversee all aviation security operations at EWR, including airline, and terminal security Ensure full compliance with TSA, DHS, CBP, airport authority, and airline security program requirements Maintain operational readiness of personnel, access control, vehicles, and equipment Lead management team ensuring daily coordination of staffing, scheduling, deployment, and shift coverage for 24/7 operations People Management & Talent Development Lead a team of managers, supervisors, and front-line security officers Build a strong leadership culture grounded in accountability, professionalism, and mission-driven performance Guide and provide oversight to the management team in support of hiring, training, performance improvement, and supervisory development Client and Stakeholder Engagement Serve as primary point of contact for airline partners, TSA leadership, CBP, terminal partners, and airport authorities Respond to service disruptions, operational escalations, and audit findings Participate in security planning meetings, airport exercises, and regulatory inspections Compliance, Quality Control & Risk Management Ensure execution of all airport security programs (AOSSP, PCSSP, ACISP, airline-specific requirements) Lead internal audits, corrective action planning, and continuous compliance improvement Conduct field inspections, quality checks, and incident investigations Financial Oversight & Contract Performance Manage station labor planning, overtime control, and operational efficiency Ensure that service levels, KPIs, and contract deliverables are consistently met Oversee accurate timekeeping, payroll processes, and personnel documentation Required Qualifications: High school diploma or GED required; Associate or Bachelor's degree preferred. Valid state security guard license 3-5+ years of management experience in aviation security, airport operations, or TSA-regulated environments Strong working knowledge of TSA security programs and airport regulatory requirements Prior leadership experience managing multi-shift operations in a 24/7 environment Ability to obtain and maintain an MIA SIDA badge with CBP seal Valid driver's license with clean driving record Excellent communication, decision-making, and conflict-resolution skills Experience managing airline and cargo security programs strongly preferred Bilingual fluency in Spanish and English required due to the operational needs of MIA's workforce, passenger base, and client partners High-level professionalism, integrity, and ability to lead under pressure Why Join Us? Joining Global Elite Group means stepping into a mission-driven role at one of the nation's busiest and most complex airports, where your leadership directly contributes to aviation safety and homeland security. As a General Manager, you will collaborate closely with TSA, CBP, airline partners, and airport authorities, becoming a trusted operational leader within the airport ecosystem. You'll have the opportunity to grow your career in operations management, compliance, or regional leadership, all while being part of a company nationally recognized for its commitment to excellence, integrity, and best-in-class aviation security services.

An Overnight store manager oversees the overnight store operations and activities of the Overnight Crew staff in multiple departments (shift time 10pm-730am). Ensuring production processes, quality control and food safety guidelines are met. The Overnight Store Manger must maintain a high level of productivity from the Overnight Crew staff in stocking while rotating of merchandise. This position needs to have the ability to communicate effectively with management and staff in multiple departments and shifts. The Overnight Store Manager's goal is to maintain neat, clean and visually appealing departments that are ready for customers when the store opens. The Overnight Store Manager is responsible for all of the safety, security and assets in the store. RoNetco Supermarkets, Inc. operates nine retail ShopRite grocery stores in north west New Jersey. Our locations are in the following areas: Netcong, NJ (Morris County) Byram, NJ (Sussex County) Flanders, NJ (Morris, NJ) Newton, NJ (Sussex County) Hackettstown, NJ (Warren County) Succasunna, NJ (Morris County) Sparta, NJ (Sussex County) Franklin, NJ (Sussex County) Sussex, NJ (Sussex County) Candidates must be available to work in any location.

Changing lives. Building Careers. Joining us is a chance to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, our colleagues are challenging what's possible and making headway to innovate new treatment pathways to advance patient outcomes and set new standards of care. The Manager, Customer Service is accountable for customer service and order management operations in the US, with a primary focus on order accuracy, revenue conversion, and Order-to-Cash execution. This role partners with a Business Process Outsourcing (BPO) provider and collaborates closely with Sales, Global Operations, Finance, and other key stakeholders to accelerate order flow, reduce friction in the customer journey, maximize revenue realization and improve cash flow. Customer Service & Order Management Lead U.S. customer service and order management execution, driving timely, accurate processing and seamless handoffs throughout the Order-to-Cash lifecycle. Drive revenue conversion by minimizing order holds and order backlog through proactive issue identification and resolution. Partner with Sales, Finance and Operations to resolve pricing, credit, supply and other constraints impacting order release and fulfillment. Analyze order patterns, order backlog drivers, and conversion trends; translate insights into corrective actions and process improvements. Customer Experience & Escalation Management Ensure consistent, high-quality customer interactions that support retention, growth, and long-term partnerships. Manage complex customer escalations to resolution, balancing customer expectations with commercial and operational realities. Solicit and analyze customer feedback to identify systemic issues impacting service quality and order conversion. Integrate customer insights into continuous improvement and Customer Experience roadmaps. Operational Performance & Continuous Improvement Jointly accountable for service performance with internal teams and BPO partners, delivering against defined SLAs and KPIs. Establish transparency through operational reporting across Order Management and Order-to-Cash processes, including order backlog, cycle time, and conversion metrics. Lead continuous improvement initiatives that drive scalable growth, increase productivity, and elevate the customer experience. Evolve processes and enabling technologies to improve the effectiveness and efficiency of the operations while strengthening customer outcomes. Maintain and communicate the policies, processes, and systems knowledge necessary for BPO partners to successfully fulfill their operational responsibilities. Cross-Functional Leadership & Strategic Contribution Act as a key contributor to enterprise initiatives supporting growth strategy, new product launches, and operational excellence. Collaborate cross-functionally to align priorities, remove barriers to execution, and drive integrated solutions. Perform additional duties and special projects as assigned. Additional Requirements Ability to travel 10-20%, including international travel. Flexibility to work during company and public/bank holidays, subject to local law. In-office work is required a minimum of three (3) days per week Must be authorized to work in the U.S. without future sponsorship. Salary Pay Range: $109,250.00 - $149,500.00 USD Salary Our salary ranges are determined by role, level, and location. Individual pay is determined by several factors including job-related skills, experience, and relevant education or training. In addition to base pay, employees may be eligible for bonus, commission, equity or other variable compensation. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance, and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following ******************************************* Integra LifeSciences is an equal opportunity employer, and is committed to providing equal employment opportunities to all qualified applicants and employees regardless of race, marital status, color, religion, sex, age, national origin, sexual orientation, physical or mental disability, or protected veteran status. This site is governed solely by applicable U.S. laws and governmental regulations. If you'd like more information on your rights under the law, please see the following notices: EEO Is the Law | EOE including Disability/Protected Veterans Integra LifeSciences is committed to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at ***********************. Unsolicited Agency Submission Integra LifeSciences does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. A formal written agreement is required before engaging any agency, and it must be executed and authorized by the Vice President, Talent Acquisition. Where agency agreements are in place, introductions (the initial sharing of a candidate's name, resume, or background) are position-specific and may only occur within the scope of that approved agreement. Please, no phone calls or emails. Integra - Employer Branding from Integra LifeSciences on Vimeo

Apply here to be considered for our FUTURE Customer Success Manager Openings: Our Talent Acquisition team will be reviewing applicants from this posting to determine if your skills and experience align with our Customer Success Manager role. This review is for Future Hiring for this Hybrid role out of the Florence, NJ area. Please be aware that this role description is a generalized description for our CSM roles and may not have the exact details of the role you could be identified for. Please ensure that you answer our application questions because we will use your answers to help identify you for the right aligned Brand opportunity. If you are identified as a potential fit, one of our recruiters will reach out to set up a call to discuss our future opportunity. Who We Are: We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are. We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth. Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you. Cart.com Fast Facts: 6,000+ customers worldwide 1,600+ employees globally 14 warehouses nationwide, totaling over 8 million square feet of space Our software lists $10+ trillion in product value across channels Our digital and physical operations support $8+ billion in Gross Merchandise Value Our values: Cart.com is building a company that is committed to living out these 6 core values: Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about. Think beyond the box: “We've always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems. Don't give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story. Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community. Work together: We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast. Remember to be human: We work hard, but we leave room for the people, places and things that we love Applicants need to be able to be hybrid out of the Florence, NJ area. The Role: Cart.com is hiring a Client Success Manager (CSM). Our dedicated team of client success managers bridge the gap between our clients and our operations, tech, and sales teams to deliver a seamless experience. The right CSM not only advocates for our clients but also helps them maximize their partnership with Cart.com, ensuring mutual success and satisfaction. The ideal candidate excels in listening, communicating, and troubleshooting while prioritizing tasks efficiently in a fast-paced, dynamic environment. They're adept at building strong relationships, using data to drive decisions, and staying organized amidst evolving priorities. If the thought of handling customer feedback or navigating change overwhelms you, this role will not be the right fit. What You'll Do: Develop and execute a strategic account plan for each assigned client, focusing on business outcomes and measurable results. Utilize metrics, KPIs, and data analysis to monitor customer satisfaction, retention, and contract compliance. Collaborate closely with product support, operations, and implementation teams to resolve issues and ensure smooth onboarding and integration processes. Set and manage clear, measurable expectations for both clients and internal teams. Deliver daily/weekly/monthly required reports to the clients as outlined in their contractual statements of work. Support the client in managing their sku/product catalog, as well as inbound and outbound deliveries. Proactively monitor contract adherence to maintain compliance and client satisfaction. Manage the implementation of new programs and services in a timely and cost-effective manner. Who You Are: You have a basic to intermediate understanding of eCommerce and fulfillment environments and are eager to expand your expertise. You excel at relationship management, with strong empathy for customer challenges and a focus on creating positive experiences. You're an Active Listener, capable of accurately interpreting and responding to client needs and concerns. You bring a high level of technical proficiency, easily explaining complex processes or products to non-technical stakeholders. You're a resourceful problem solver, leveraging analytical thinking to develop innovative, client-focused solutions. You possess strong project management skills and have a proven ability to juggle multiple priorities. You drive decisions through data analysis, ensuring an evidence-based approach to problem-solving and client success. You pride yourself on being detail-oriented with a strong sense of urgency, and thrive in environments that require quick responses. What You've Done: 3+ years of experience in Customer Success, Account Management, or a related field, with a proven track record of managing accounts and driving customer satisfaction. You've developed and executed strategic account plans, resulting in measurable business outcomes. Demonstrated ability to manage confidential information with discretion and professionalism. You have successfully worked across multiple teams (e.g., product, operations, sales) to guide the client journey. You have experience in eCommerce, logistics, or fulfillment. You are willing to travel up to 25% as needed. Nice to Haves: Experience working with Order Management Systems (OMS) and Warehouse Management Systems (WMS). Experience in project management, having led or contributed to large client projects. Prior experience in business development, expanding client accounts and fostering long-term partnerships. Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants. Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Customer Service Supervisor Work Mode: Onsite Location: Onsite, four days per week - Bristol, PA Opportunity The Supervisor - Customer Service leads the global customer service experience for the Robern brand, ensuring premium service across all sales channels. This role oversees order fulfillment and backlog management, supports internal sales teams, and drives continuous improvement in people, processes, and technology. Key responsibilities include ensuring audit compliance across pricing and financial processes, and training Customer Service Representatives to enhance productivity, product knowledge, and problem-solving capabilities. Specific Responsibilities Functional Skills * Process & Performance Management: Develop and refine standard work procedures. Establish and communicate metrics to monitor and improve service performance. * System & Technology Utilization: Ensure effective use of SAP for business and accounting control. Lead implementation of technologies that enhance customer service capabilities. * Team Leadership & Development: Supervise and develop team members through training, feedback, and performance management. Mentor new associates and foster leadership maturity. * Cross-Functional Collaboration: Partner with Sales, Marketing, Manufacturing, and Supply Chain to align priorities with customer needs. * Customer Experience & Brand Advocacy: Track and communicate customer feedback. Promote the Robern brand through product and process expertise. * Cost Management & Profitability: Minimize freight and shipping costs within strategic guidelines to support profitability. * Order Fulfillment & Backlog Management: Lead the fulfillment of Robern orders by managing backlog and coordinating with supply chain, manufacturing, and logistics to ensure on-time delivery. Identify and resolve delivery issues and drive process improvements. * Claims & Pricing Administration: Oversee resolution of claims, deductions, audits, and pricing discrepancies. Ensure accurate billing and credit processing aligned with company policies. * Service Optimization & Sales Support: Balance cost and service to meet customer needs. Use negotiation and compromise to support sales conversion. * Continuous Learning & Project Leadership: Pursue self-development and lead initiatives to enhance the customer experience. * Other Duties: Perform additional responsibilities as assigned. Competency-Based Actions Set High Standards of Performance * Models the Robern brand attributes in written and oral communication. * Takes ownership for own and customer actions. * Helps the Robern Customer Service function achieve aggressive goals. * Understands and accepts personal and team stretch objectives. Focus on the End Customer * Uses customer feedback tracking to identify trends and opportunities for improvements in productivity and service. * Provides support for service decisions made by the team. Suggests improvements. * Maintains solid business relationships with internal and external decision makers and key influencers. Build Trust * Build solid relationships with the Sales force and earn the reputation of "owning" the account. * Knows when to compromise and when to stand firm. * Demonstrates confidence in others when they are challenged and coaches on conflict resolution. * Ensures confidentiality and approachability with all levels within the organization. * Speaks in terms of "us" and "we" rather than "they" and "them." Drive Continuous Improvement * Be a change agent that keeps our customer support in line with ever-changing business practices. * Encourages and supports others in their improvement efforts. * Identifies and utilizes measures and feedback processes to ensure desired improvement. * Suggests viable improvements to reduce non-value-added processes. * Partners with and educates customers to explain Robern processes and influence business results. * Employs Kohler Operating System (KOS) tools in problem solving. Skills/Requirements * Bachelor's degree from an accredited institution in a business/marketing/hospitality management field preferred. * Minimum of 3 years of experience in customer service related functions, supply chain or sales. * Experience managing direct reports. * Experience in the implementation of continuous improvement in a service organization. * Excellent personal, organizational, verbal and written communication skills. * High sense of urgency and a proactive approach to problem solving. * Customer-focused mindset and an innate ability to respond to customers' expectations and requirements. * Excellent teamwork and communications with suppliers, customers and associates. #LI-Onsite #LI-KZ1 Applicants must be authorized to work in the US without requiring sponsorship now or in the future. We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The salary range for this position is $64,750 - $98,350. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive compensation. Why Choose Kohler? We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. About Us It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact *********************. Kohler Co. is an equal opportunity/affirmative action employer.

Job Description Reporting to the Director of Customer Operations, this position is responsible for managing the day-to-day operations of the Wholesale Customer Operations team. With a customer service mindset, you will work closely with the customer service team and other functional areas within the company to continually innovate and improve the service strategy in alignment with the changing needs of business and customers. Assist the Director, Customer Operations in developing strategies, plans and operational guidelines to support and enhance the customer experience. Creates processes and tactical plans to achieve overall business objectives. RESPONSIBILITIES · Foster a customer-focused culture · Develop proactive, modern strategies to improve upon the customer experience, engagement and service · Build a strong leadership team that cultivates excellence by continually challenging current methods, taking risks to improve results, and creating a fully engaged, cohesive and service oriented customer service team · Leadership in continuous improvement of processes to enhance current operations and set up team to deliver growth · Analyze trends in key performance areas within customer service teams - ensure quality service and delivery standards are being met · Analyze and establish operational processes and escalation procedures · Build relationships and work cross-functionally to ensure our Retail Partners are heard and serviced with Best in Class results · Maintain current knowledge on industry trends and best-practices · Develop staffing plans and department budgets · Determines customer service center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards. · Develop and execute training programs to ensure the team fully understands the customer needs. · Directs and supports the customer service center in the attainment of key performance indicators metrics such as order entry accuracy, ship date, relationships with Sales team and Retail partners. · Provides counseling and guidance for Customer Operations Reps · Tracks and analyzes Customer service center performance versus service goals/metrics; issue regular reports to senior management and business unit customers of performance versus goals and recommended actions. · Ensures compliance with standard practices and processes in the customer service center; in addition is responsible for implementing best operations practices and process improvement. · Serves as a liaison between senior leadership and the customer service centers to cascade organizational strategies and goals to the customer service center. Builds a team environment through regular contact, trainings, communication, and meetings with staff and team. MUST REQUIREMENTS: · Bachelor's Degree · 5-Years experience managing a customer service team · Experience with Microsoft D365 and Shopify · Strong interpersonal, writing and problem solving skills · Self-motivated and capable of maintaining high standards while working independently. · Excellent analytical skills with a strong attention to detail and exceptional planning and organizational skills. · Excellent excel skills · Effective oral and written communication skills and excellent interpersonal skills. · Ability to lead and coach multiple teams and handle multiple issues simultaneously. · Requires experience working under strict deadlines and willingness to work beyond normal work hours in order to meet closing, reporting & project deadlines. · Promotes and Fosters teamwork and instill high employee morale and ensures cross training between inside sales and customer service

Description Are you ready for a change? At GS1 US, employees at every level play a vital role and provide a meaningful voice on issues that affect consumers across the country. We are a small company with a world-class culture. We make a huge impact on the way the world does business.What is in it for you: As the Customer Operations Manager GS1 US, you have the opportunity to join a dynamic organization that is constantly innovating and never stagnant. The Customer Operations Manager creates the foundation for clean, consistent account data and seamless operational processes across the customer lifecycle. In return you'll be rewarded with great pay and benefits in a hybrid work culture. You'll work at a high-performance company with a world-class culture that invests in its employees. We don't just say culture is important to us, we have the data to back it up.We are currently recruiting for this position, which offers a salary range of $110,000 to $135,000.This position qualifies for participation in our annual employee bonus program.This position is also eligible for company-sponsored benefits, which include: Health (medical, RX, dental, vision) - effective immediately 401(k) with Employer Safe Harbor and Profit-Sharing Contributions - effective immediately Short- and Long-Term Disability Coverage Mental Health and Wellbeing (6 employer sponsored therapy and coaching sessions) Individual Wellness Platform Paid Parental Leave Generous PTO and Company Paid Holidays LinkedIn Learning Tuition Reimbursement Kudos (employee recognition and engagement platform) Catered Lunches 2x/week on in office days Who you are: This role serves as the connector between Customer Experience, Sales, Data Governance, Technology, and CRM teams - ensuring that customer identity, account structures, and subscription data are accurate, well-governed, and easy for teams and customers to understand. The ideal candidate is technically fluent, process-oriented, and skilled at turning complex concepts into clear, visual documentation. What you will do: Data Quality, Governance & Systems Alignment (Technical + Process Focus) Partner with the Data Governance team to define account quality rules, naming standards, and required data fields. Publish clear field definitions and business rules for account creation, updates, merges, and lifecycle workflows. Develop and maintain duplicate management policies, driving consistent and timely remediation. Work closely with Technology and CRM teams to define and enforce validation rules, automation, and system logic across CRM and subscription platforms. Identify opportunities to reduce manual cleanup through technical automation, improved workflows, and upstream controls. Lead a cross-functional working group to review account data issues, analyze root causes, and oversee ongoing improvements. Define and report on core data quality KPIs, including duplicate rate, validation failure rate, account completeness, and accuracy. Document and evolve the end-to-end workflow for account data quality, including how data flows across CRM, subscription tools, and internal systems. Customer & Sales Operations Support (Business + Experience Focus) Strengthen operational processes across Customer Experience, Sales, and Support to ensure a seamless customer journey. Improve workflows for onboarding, subscription entitlements, account updates, and customer transitions (e.g., mergers, prefix changes, ownership shifts). Maintain alignment between Sales → CX → Support → Billing to reduce friction and ensure accurate customer records. Support customer-facing teams by providing timely, accurate updates to account data and system logic. Assist with escalations related to account accuracy, entitlements, and system confusion, ensuring issues are resolved and root causes addressed. Provide operational insight and feedback to leadership on data trends, workflow bottlenecks, and opportunities for improvement. Communication, Visualization & Documentation (Translation + Enablement Focus) Translate complex account data and workflow concepts into clear, visual artifacts and documentation. Create diagrams, process maps, infographics, and one-page guides that make standards and system logic easy to understand. Develop customer-ready visuals explaining membership, account structures, subscription benefits, and entitlement flows. Produce internal-ready documentation to help teams adopt new rules and processes. Maintain a central library of visual documentation, process standards, and operational guides that teams can rely on. Ensure alignment between visual documentation and the underlying technical logic owned by CRM, Technology, and Data Governance teams. Required Skills & Experience Bachelors degree in Business, Data Management, Data Analytics, Operations Management or related field. 5-8 years of experience in customer operations, CRM administration, data governance or process design roles. Strong understanding of CRM systems, workflows, validation rules, and data structures. Ability to work closely with technical teams to translate business needs into system logic and automation. Experience in customer operations or sales operations. Strong process design skills with a detail-oriented, structured approach. Comfort working with data quality concepts: duplicates, field completeness, lifecycle states, identity management. Excellent cross-functional communication skills. Demonstrated ability to translate complex concepts into visual documentation (e.g., diagrams, process maps, infographics). Experience supporting customer-facing or sales-facing teams with clear operational guidance. Highly organized, proactive, and skilled at coordinating workflows across teams. Ready to be part of a team that believes the identification of everything makes anything possible? Apply today - we can't wait to hear your story. GS1 US is an Equal Opportunity Employer - All qualified applications will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin. GS1 US is not accepting unsolicited resumes from search or staffing firms. All resumes submitted by search or staffing firms to any employee at GS1 US via-email, internet or directly without a valid written search agreement will be deemed the sole property of GS1 US, and no fee will be paid in the event a candidate is hired by GS1 US.GS1 US Denison Case Study

Cornerstone Building Brands is a premier exterior building solutions provider serving both the residential and commercial markets across North America. The building products we manufacture are the cornerstone of the communities where people live, work and play -from homes to hospitals, grade schools to grocery stores, manufacturing facilities to municipal buildings and beyond. Through the core values and consistent behaviors and mindsets embraced by our employees, we have built a culture dedicated to understanding our customers' needs and what matters most to their success. We know that it is our people that make the difference, and we are deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized, providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees. Job Description ABOUT THE ROLE As a Customer Success Supervisor, you will lead a team that is responsible for creating optimal experiences and delivering premier service levels for our direct and indirect customers. While you prioritize customer needs, we will prioritize your development. Join us and become an integral part of our winning team. This is a hybrid role based out of our North Brunswick, NJ plant requiring 2 days in the office per week. WHAT YOU'LL DO Work Planning: Strategically plan and prioritize daily activities using CRM, Telecom, Configuration systems, and dashboards to optimize workflows and team efficiency. Assign schedules/responsibilities to Customer Service Representatives (CSRs) based on volume management strategies and ensure proper workload distribution. Manage the credit memo process, with authority to approve credits up to a specified dollar amount. Customer Engagement: Regularly interact with customers to ensure their needs are prioritized and promptly addressed. Monitor service dashboards to ensure CSRs are meeting targeted service levels and maintaining high-quality customer interactions. Lead team expectations of support fo multiple brands to customer partners, fostering strong customer relationships. Work closely with Customers, Sales and Operations to ensure Customer Success aligns with all business objectives and goals. Culture Building: Establish and maintain a positive, customer-centric team culture paramount to the success of the business. This includes communicating a shared mission, fostering a sense of community, and ensuring that all actions and communications are working toward the same goal. Issue Resolution: Promptly address and resolve customer inquiries related to product quality, delivery coordination, warranty needs, product availability, pricing, and billing. Actively collaborate with operations and sales teams to expedite orders and ensure maximum customer satisfaction. Drive Customer representatives to achieve goals as outlined in the quality success model and meet agreed goals. Lead root cause and improvement actions when applicable to a situation. Training and Development: Lead training sessions for CSRs focused on enhancing soft skills, product knowledge, and system proficiency. Assist with onboarding and training new employees to ensure they are equipped for success. Conduct customer training sessions on the use of configurators or portals, ensuring customers are well-informed and confident in using company systems. Partner on hiring, development, and advancement of team members; collaborate with Talent Acquisition and HR to fill open positions and develop team members for high performance and career advancement. Continuous Improvement: Identify and implement process improvements and special projects aimed at increasing customer satisfaction and optimizing internal workflows. Identify opportunities to improve efficiency and team member experience through technology or process improvements. Execute strategic activities to ensure the customer success team is well-positioned to grow and meet customer expectations. Drive performance through dashboard and KPIs. Escalation Management: Provide support to CSRs in resolving escalated or urgent matters. Collaborate with functional leaders and their teams to ensure high-quality customer service and address issues with solutions that positively impact customer relationships. Performance Management: Take an active approach in motivating, developing, coaching, and training Customer Success Representatives to maintain effectiveness. Communicate clear expectations for team members and proactively ensure goals are being met. Provide honest performance-based feedback to team members. WHAT YOU'LL NEED Industry Knowledge: Understanding of the building products industry and sales management experience in dealer, distribution, retail, two-step and consumer channel segments. Skills: Strong problem-solving, negotiation, and communication skills essential. Time Management: Solid time management skills with the ability to prioritize multiple responsibilities effectively. Interpersonal Skills: Strong interpersonal and teamwork skills with a high level of integrity and personal motivation. Adaptability and Flexibility: Being adaptable and open to new ways of working is crucial. Embrace change with a positive mindset Resilience: Ability to bounce back from setbacks, stay focused, and maintain productivity during challenges. Learning Agility: Be willing to adapt to new processes, technologies, and ways of thinking. Collaboration and Teamwork: Collaborate with colleagues, share insights, and work together to achieve common goals. Qualifications Education: High School Diploma or equivalent required; bachelor's degree is a plus. Experience: 3+ years of proven direct customer and consumer support experience, preferably in the building products industry. 2+ years in a service lead or supervisory role. Technical Proficiency: Proficient in telecom software; Microsoft Office applications including Word, Excel, and PowerPoint. Additional Information All your information will be kept confidential according to EEO guidelines. We offer medical, dental, vision benefits starting day 1 + 401k and PTO. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. (Full-time is defined as regularly working 30+ hours per week.) Why work for Cornerstone Building Brands? Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. *Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement. Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at ************ or *******************************. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at ************ or *******************************. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. All your information will be kept confidential according to EEO guidelines. California Consumer Privacy Act (CCPA) of 2018 Must be at least 18 years of age to apply. Notice of Recruitment Fraud We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.

Our Company Technogym is a world-leading brand in wellness and fitness, known for innovative solutions that inspire people to live healthier lifestyles. We are dedicated to excellence, not only in our products but also in the services we provide to our clients and partners. Known all over the world as "The Wellness Company", our goal is to help develop the philosophy of fitness and well-being and turn it into a true lifestyle. To do so, Technogym provides people with gym equipment of the highest quality, together with other services like content and programs. Technogym's outstanding fitness products are equally chosen by individuals for their home gym equipment, and by large organizations, professional sports teams, and medical centers for our unmatched quality and reliability. This is partly a direct result of the decades of experience gained as the official supplier to nine Olympic and Paralympic Games, from Sydney 2000 to Milano Cortina 2026. Anyone choosing Technogym is choosing to train on equipment that is designed for all types of users, from beginners to professional athletes. Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. Established in 1983, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. Move with us for a better world! Your Role We are looking for a Customer Service & Order Fulfillment Manager to ensure the efficient execution of the Order to Cash (OTC) process, from order confirmation to delivery and installation (D&I). You will play a critical role in delivering exceptional customer experience while maintaining cost efficiency. This role involves working with third-party logistics (3PL), optimizing logistics costs, and supporting sales forecasting processes to achieve business objectives. The ideal candidate will be hands-on, ready to step in to support the team as needed, and thrives as a change agent who drives continuous improvement. This role reports to the VP, Order Fulfillment & Logistics, and works on-site at our Jersey City offices. Your Impact * Oversee the end-to-end Order to Cash process, ensuring customer expectations are met regarding experience and cost efficiency. * Drive customer satisfaction and loyalty by managing and improving Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics. * Ensure the implementation and achievement of KPIs related to TECHNOGYM CARE activities. * Proactively work with the Logistics team to manage 3PLs, ensuring compliance with Service Level Agreements (SLA) and delivering a superior D&I customer experience. * Ensure the achievement of sales objectives, liaising proactively with sales so to identify and reduce backlog, slippage and minimizing revenues deviations * Ensure accurate and compliant invoicing, adhering to local fiscal laws and IFRS Group Revenue Recognition policies. * Support the leadership team to develop reliable and accurate sales forecasts (Monthly, Quarterly, Semester, Year-end) * Guarantee precise and timely orders process and portfolio order management (backlog), assuring data quality, consistency and reliability * Guarantee an effective Close the Loop process, in line with Technogym policies * Responsible to ensure proper Governance and Compliance of Order To Cash Process * Ensure the continuous improvement of costs and stock optimization and that OTC is lean, effective and efficient * Build a solid, robust, right-sized, competent, data driven, customer oriented and engaged team About You What you should bring: * Customer-focused with a deep sense of care and a strong commitment to delivering exceptional experiences that reflect the excellence and sophistication of a luxury brand. * Proven expertise in Order Fulfillment, Logistics Management, or a related discipline, ideally within a fast-paced, highly complex B2B and B2C environments. * In-depth knowledge of warehouse management, delivery and installation processes, and international importation procedures. * Strong financial acumen, with the ability to manage costs effectively and make data-driven decisions. Excellent skills in project management, problem-solving, negotiation, and analytics. * Provides strong, empathetic leadership that inspires and develops high-performing teams * Advanced proficiency in Microsoft Office and hands-on experience with ERP (SAP preferred), Salesforce, Power BI and WMS platforms. * Able to work on-site 5x/week at our Jersey City offices What We Offer: * Salary range $100,000 - $115,000 commensurate with experience * Comprehensive medical, dental, and vision insurance - eligible starting first day of employment * 401k with company match - eligible first day of employment * PTO * On-site gym for employee use Technogym is an Equal Opportunities Employer Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!

Our Company Technogym is a world-leading brand in wellness and fitness, known for innovative solutions that inspire people to live healthier lifestyles. We are dedicated to excellence, not only in our products but also in the services we provide to our clients and partners. Known all over the world as "The Wellness Company", our goal is to help develop the philosophy of fitness and well-being and turn it into a true lifestyle. To do so, Technogym provides people with gym equipment of the highest quality, together with other services like content and programs. Technogym's outstanding fitness products are equally chosen by individuals for their home gym equipment, and by large organizations, professional sports teams, and medical centers for our unmatched quality and reliability. This is partly a direct result of the decades of experience gained as the official supplier to nine Olympic and Paralympic Games, from Sydney 2000 to Milano Cortina 2026. Anyone choosing Technogym is choosing to train on equipment that is designed for all types of users, from beginners to professional athletes. Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. Established in 1983, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. Move with us for a better world! Your Role We are looking for a Customer Service & Order Fulfillment Manager to ensure the efficient execution of the Order to Cash (OTC) process, from order confirmation to delivery and installation (D&I). You will play a critical role in delivering exceptional customer experience while maintaining cost efficiency. This role involves working with third-party logistics (3PL), optimizing logistics costs, and supporting sales forecasting processes to achieve business objectives. The ideal candidate will be hands-on, ready to step in to support the team as needed, and thrives as a change agent who drives continuous improvement. This role reports to the VP, Order Fulfillment & Logistics, and works on-site at our Jersey City offices. Your Impact Oversee the end-to-end Order to Cash process, ensuring customer expectations are met regarding experience and cost efficiency. Drive customer satisfaction and loyalty by managing and improving Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics. Ensure the implementation and achievement of KPIs related to TECHNOGYM CARE activities. Proactively work with the Logistics team to manage 3PLs, ensuring compliance with Service Level Agreements (SLA) and delivering a superior D&I customer experience. Ensure the achievement of sales objectives, liaising proactively with sales so to identify and reduce backlog, slippage and minimizing revenues deviations Ensure accurate and compliant invoicing, adhering to local fiscal laws and IFRS Group Revenue Recognition policies. Support the leadership team to develop reliable and accurate sales forecasts (Monthly, Quarterly, Semester, Year-end) Guarantee precise and timely orders process and portfolio order management (backlog), assuring data quality, consistency and reliability Guarantee an effective Close the Loop process, in line with Technogym policies Responsible to ensure proper Governance and Compliance of Order To Cash Process Ensure the continuous improvement of costs and stock optimization and that OTC is lean, effective and efficient Build a solid, robust, right-sized, competent, data driven, customer oriented and engaged team About You What you should bring: Customer-focused with a deep sense of care and a strong commitment to delivering exceptional experiences that reflect the excellence and sophistication of a luxury brand. Proven expertise in Order Fulfillment, Logistics Management, or a related discipline, ideally within a fast-paced, highly complex B2B and B2C environments. In-depth knowledge of warehouse management, delivery and installation processes, and international importation procedures. Strong financial acumen, with the ability to manage costs effectively and make data-driven decisions. Excellent skills in project management, problem-solving, negotiation, and analytics. Provides strong, empathetic leadership that inspires and develops high-performing teams Advanced proficiency in Microsoft Office and hands-on experience with ERP (SAP preferred), Salesforce, Power BI and WMS platforms. Able to work on-site 5x/week at our Jersey City offices What We Offer: Salary range $100,000 - $115,000 commensurate with experience Comprehensive medical, dental, and vision insurance - eligible starting first day of employment 401k with company match - eligible first day of employment PTO On-site gym for employee use Technogym is an Equal Opportunities Employer Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!

Lupin is comprised of a fast growing, innovative and robust team of manufacturing, Research and Development and commercial divisions. Together these entities make up the generic and branded U.S. business. Lupin has a significant generic pipeline, and a branded focus on women's health. Our first Research and Development facility in the US is located in Coral Springs, Florida which focuses on generic and branded orally inhaled and nasal drug products. Somerset, New Jersey is home to one of Fifteen commercial manufacturing sites globally and the only commercial manufacturing facility in the United States for Lupin, as well as additional Research and Development teams. Lupin is prided on being people-focused and centered around how impactful we are with our customers. Dollars are not a measure of success but rather the people we help along the way. Responsibilities The Customer Operations team is the primary contact for all day-to-day customer interactions for both internal and external customers. This team is responsible for all standard Customer Service (CS) activities supporting all commercial products, inclusive of the Brand and Generic divisions. Standard CS activities include, but are not limited to direct purchase order management, inventory management, and tending to direct customer and consumer inquiries. Responsibilities outside the standard Customer Service activities include but are not limited to product allocations, shipping related claims, 3PL management, direct sale reporting, direct customer account management (including customer portal maintenance), SOM management, DSCSA related support, process creations, and special projects. This role is responsible for ensuring the team has a customer centric approach across all procedures that impact order to cash activities. In this role the ideal candidate should serve as both a support to team members as well as manage any escalated customer concerns but be willing to tend to any item within the department when needed. It is expected that while overseeing the team to ensure the business is running in an efficient and compliant manner, areas for continuous customer satisfaction improvement and overall business process improvements are identified. This role will also support cross-functional teams that seek assistance from Customer Operations to perform their duties. This role requires self-initiation; someone that can evaluate a situation and determine if further enhancements will benefit the business and be able to implement an action plan to completion. A balance between team management, daily business activity management and special project participation is required Responsibilities • Oversight on the Order Management Process and develop key relationships at our 3PL partner with respect to customer shipments/deliveries and shipping errors. • Order billing and billing preparation. • Provide escalated customer support where needed and ensure responses are timely. • Follow up with customers to see that any complaints were satisfactorily resolved, as necessary. • Ensure unsurpassed quality service for Lupin customers. • Interact with all levels of internal management and actively participate in meetings when required. • Have a detailed working knowledge of employee job responsibilities, system capabilities and limitations. • Understanding and compliance with departmental processes, procedures and policies, this includes SOP creations and initiating automation where possible. • Ensure pricing problems are properly directed, researched and resolved timely. • Assist in Order Allocation Process and Backorder Management • Support Sales/Marketing, Contracts and Pricing to ensure execution of all promotions, pricing offers and other areas as needed. • Aid upper management in analyzing data, troubleshooting problems, and multitasking to drive sales for the organization. Function as a mentor for the associate representatives to aid in their skills and development. • Perform other assigned duties. Qualifications Qualifications • Bachelor's degree in business and related field or 3-5+ years equivalent Customer Service and Sales Support pharmaceutical related experience. • Three to five years related experience in a pharmaceutical manufacturing and supplier environment. • Experience in Pharmaceutical Industry • Situational analysis/independent thinking • Strong written and verbal communication and interpersonal skills • Flexibility to work in a team setting or independently, depending on needs of the department. • Self-starter • Ability to work with minimal direction, to rapidly understand the context and the task and take quick initiative to resolve problems. • Strong ability to organize, multi-task, prioritize, and manage time effectively, to work with little supervision. • Ability to recommend and implement changes. • Ability to operate effectively in an environment with a high volume of transactions. • Ability to develop strong relationships with contacts at customer accounts. • Ability to analyze data. • Intermediate level knowledge of MS programs. • SAP experience is highly preferred. Lupin is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran status, or any other classification as required by applicable law. The anticipated annual base salary range for this position in New Jersey is $80,000 to $110,000, plus a discretionary performance bonus (based upon eligibility). The final salary offered to a successful candidate may vary and will be dependent on several factors that may include but are not limited to: the type and length of experience within the job, the type and length of experience within the industry, skillset, education, business needs, etc. Lupin is a multi-state employer, and this salary range may not reflect positions that work in other states. Physical Requirements The physical requirements of the position generally include: standing, walking, sitting, using hands and fingers, reaching with hands and arms, talking and hearing. In some circumstances, bending, kneeling, crouching, stooping, and crawling may apply. This position may require lifting up to 15 pounds occasionally. Generally, work is performed in a manufacturing environment. Search Firm Representatives Please Read Carefully Lupin USA, and its Affiliates does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms for any current openings at our company without a valid written search agreement in place will be deemed the sole property of Lupin. No fee will be paid in the event a candidate is hired by Lupin as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, No phone calls or emails.

Job Description Join Merola Tile, a leader in the ceramic tile industry. We are seeking a dynamic and self-motivated Customer Service & Experience Manager to lead and elevate our customer service teams across both coasts. This leader will inspire excellence through initiative, integrity, and accountability - building a high-performing team that delivers exceptional results. The ideal candidate will take ownership of optimizing our customer service operations, enhancing processes, and developing people to deliver a world-class customer experience. This is a hands-on leadership role for someone who thrives on improvement, drives collaboration, and brings out the best in every team member. The Customer Experience Manager serves as both a hands-on contributor and a strategic leader who leads, inspires, and elevates the Customer Service Department by driving process excellence, ensuring timely and accurate resolution of all customer matters, and developing a high-performing, engaged team. This role demands a leader who can both execute and empower - someone with strong analytical thinking, a passion for improvement, and exceptional people skills to transform a team in need of upskilling and alignment. Operational Management Oversee and assist in all daily Customer Service operations for both New Jersey and California facilities, ensuring consistent execution of company standards and policies. Delegate tasks strategically while maintaining full accountability for departmental outcomes. Ensure adherence to requirements, shipping policies, and all relevant operational guidelines. Manage and monitor EDI, ERP, WMS, and partner portal systems to ensure accuracy and timeliness of all orders and communications. Collaborate cross-functionally with Warehouse Leadership, Accounting, Sales, Product, and other stakeholders to ensure smooth operational flow and prompt issue resolution. Process Improvement & Issue Resolution Evaluate and refine existing departmental processes, identifying inefficiencies and opportunities for improvement. Lead the development and implementation of new workflows and best practices that enhance productivity, accuracy, and customer satisfaction. Establish and track key performance indicators (KPIs) to monitor departmental effectiveness and proactively address performance gaps. Drive root-cause analysis and corrective action for recurring issues to ensure long-term resolution. Partner with leadership to recommend, pilot, and execute process improvement initiatives that align with companywide strategic objectives. Customer & Partner Engagement Handle escalated customer matters with professionalism, urgency, and empathy-ensuring thorough resolution and follow-up. Serve as the escalation point for the Customer Service team, guiding them in effective communication and solution-oriented problem-solving. Build and maintain strong relationships with key customers, trading partners, and internal stakeholders. Champion a customer-first mindset across the team, reinforcing responsiveness, accuracy, and accountability. Leadership & People Development Lead, mentor, and develop the Customer Service team across both facilities, cultivating a unified, high-performance culture. Provide hands-on mentorship to the department's current supervisor, strengthening leadership capability and operational confidence. Conduct regular one-on-one meetings, team check-ins, and performance evaluations to drive accountability and engagement. Identify skill gaps and design targeted training and coaching initiatives to upskill the team rapidly and sustainably. Foster a culture rooted in professionalism, ownership, and continuous learning. Physical Requirements: Regularly stand/sit for extended periods, operate office equipment, perform light-moderate lifting, lift/move up to 35 lbs. occasionally, bend, twist, and maintain posture. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Qualifications and Education Requirements Associate's degree required; Bachelor's degree preferred. Minimum 5 years of experience in Customer Service or related field, with at least 2 years in a leadership capacity. Strong proficiency in Microsoft Office (Word, Excel) and familiarity with ERP, WMS, and EDI systems. Proven success in process improvement, team development, and customer satisfaction. Experience with a CRM system and implementation Excellent organizational, multitasking, and decision-making skills in a fast-paced environment. REQUIRED SKILLS Excellent communication skills; written and verbal. Positive, motivating leadership style with high emotional intelligence. Strong critical-thinking and problem-solving ability. Patient, professional, and resilient under pressure. High attention to detail and commitment to accuracy. Strategic mindset with a “can-do” approach to challenges. Experience in the tile, stone, flooring, or related materials industry, preferred Competencies Leadership --Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback; Fosters quality focus in others; Improves processes, products and services; Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Judgment-- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision- making process; Makes timely decisions. Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Accountability-- Take ownership and accept responsibility of actions, Set the bar high and acknowledge all levels of performance from self and others, Document lessons and commit to fair and consistent correctio of sub-standard work performance Change Management-Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Cost Consciousness--Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Additional Notes: Must be authorized to work in the United States. Benefits: Medical, Vision, and Dental Insurance 9 Annual Paid Holidays (including New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas) Paid Time Off - earned and accrued from your first day with the company 401(k) Plan with company match (eligibility after 1 month) Employer-Paid Life Insurance Performance Reviews after 90 days and annually Quarterly Company Goals - opportunity to earn up to 4 weeks of additional bonus pay annually Employee Assistance Program (EAP) Employee Referral Bonus Program Employee Discount on tile after 6 months Fresh Fruit, Coffee, Hot Chocolate, and Tea provided daily Weekly Company Lunches Company Culture Events - BBQs, Ugly Sweater Day, T-shirt making, Halloween contests, and more Fun, Friendly, Family-Like Environment

At the forefront of the staffing industry, Artech is a women-owned business enterprise (WBE) committed to maximizing global workforce solutions on behalf of its clients. Artech's deep heritage, proven expertise and insightful market intelligence has secured long-term partnerships with Fortune 500 and government clients seeking world-class professional resources. Artech employs over 7000 industry professionals supported by over 25 national and global locations coast-to-coast across India, the US, and China. Artech's Fortune 500 and government clients leverage this expansive reach by engaging Artech as a preferred go-to supplier across multiple regions and countries in order to receive consistent deliverables, terms, rates and cost savings. Artech helps its clients reduce their total cost of ownership (TCO) by delivering a range of refined staffing and technology solutions that include: Staffing individual talent (IT, engineering, professional, scientific, clinical) Deploying teams for the execution of projects Delivering statement of work (SOW) resources and management for defined scope of services projects Managing staffing vendors and suppliers Job Title:AEM architect Location Princeton NJ, or Lawrenceville, NJ Duration: 6 Months (Possible Extension) JOB DESCRIPTION This person will deal with development, test, deployment and support across dev lifecycle. This technical leader will lead offshore development/support team, and more importantly, as the client go to person for technical questions/issues on the platform. Will be part of overall team and expected to coordinate with onshore/offshore. Qualifications AEM architect with 5+ years of Adobe Experience Management hands on experience, with the under-the-hood understanding of the AEM platform. Additional Information Please reach me at ************