Customer service manager jobs in Fresno, CA

Job Description Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Responsibilities What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communication Excellent customer service skills

A Customer Service Manager (CSM) ensures that the assigned Team of Customer Service Representatives (CSR'S) in his/her service area work in accordance with Company safety guidelines in a productive and efficient manner also that the delivery vehicles and equipment are clean, maintained and used in a safe manner. Responsible for overall results and Customer Retention in his/her service area by ensuring that the Team of CSR'S provide excellent Customer Service to each and every Customer on each delivery. Diligently work with the Team of CSR'S to ensure that we are promoting the Company, its core values and its product and services. The opportunities for Safety/Customer Retention/Growth are identified and shared with the CSR'S through daily interaction of the C3 Connect Program, C3 Account Management/Visitation Program and routine route observations. Responsible for Managing and executing all Service related Training Programs for the assigned Team of CSR'S. As needed to meet business demands, CSM will be required to hold Commercial motor vehicle certifications and licenses to directly work a delivery route as needed to meet customer service objectives. **ESSENTIAL JOB TASKS AND ACTIVITIES** Typical tasks and activities for this job include, but are not limited to the items listed below. Additional duties may be assigned from time to time as needed by management. **Customer Retention** + Proactively manages day-to-day situations arising from personal and/or program(s) as needed to meet stated business goals for customer service satisfaction with the Company's products and services. + Manages day-to-day activities of customer service program[s] for assigned area. Sets clear expectations for customer service and leads by example. + Proactively manages day-to-day situations arising from personal and/or program(s) as needed to meet stated business goals for customer service satisfaction with Company's products and services. + Obtains targeted results from assigned Service Team in areas such as, but not limited to: safety, customer retention, A/R collection, reviews, renewals, pricing, lost/damage/image care, credits, route sales, disposable products, customer satisfaction measures, and other stated financial and/or customer service goals. + Completes in person (or via remote means) CSR end of day activities (including but not limited to: route settlement, CSR goal setting, coaching, etc.) each day. + Completes visits with key accounts in accordance with C3 Account Management Program goals. Complete all follow-up reports and recordkeeping as needed in a timely manner. + Completes system (ABS) activities in an accurately and timely manner to ensure records are maintained. + Under the direction of the COM, assists in the installation of new customers as defined by the branch specific responsibilities. + Delivers and participates in training programs to ensure customer retention and service goals are met. + Communicates (meets) weekly with direct reports to assess customer service programs. Anticipates and addresses customer questions and concerns in a timely and effective manner. + Ensures follow up and timely resolution of all customer alerts and customer communication. Collaboratively works with branch resources to systematically resolve customer service issues. Constantly seeks satisfaction from customers in service area. + Ensures that customer renewals and pricing are in accordance with the profitability objectives of the branch as established by the Branch / General Manager. **Team Staffing and Development** + Builds and maintain relationships with CSR team and extended service team. + Effectively evaluates, coaches, and develops Customer Service Representative's service and sales skills and techniques for meeting service and sales goals. Ensures time is allocated for skill development. Motivates and develops team performance in accordance with company goals and values. + Holds formal yearly performance discussions (including informal quarterly check-ins and formal mid-year check-ins) with each direct report on his/her assigned team(s). + Responsible for the execution and the timely and effective completion of customer service training programs for his/her assigned service team. + Ensures that all new hire training programs are effectively utilized and implemented for new employees. + Maintain and support corporate financial and service standards. + Ensures that Company policies and all applicable laws for recruitment and interviewing are followed. **Safety** + Actively ensures that all safety training and compliance programs are being followed by all service employees in their area of responsibility. + Ensures daily and weekly fleet inspections/audits/reviews are completed in a timely manner. Files all required reports and documentation as needed. + Investigates and reports on all accidents, or incidents, within 24 hours or notification. + Ensures all safety records and documentation are completed in a timely manner. + Maintain and support corporate financial and service standards. **Organizational Functions** + Proactively assists branch, zone, CRC staff and management around project activities geared toward achieving specific operational and/or financial objectives. + Demonstrate and develop in the competencies aligned with the job. + Steadfastly uphold and adhere to company values of integrity, respect, responsibility, and trust. The requirements listed above are representative of the standard job duties required for all locations. Additional specific work detail and instruction may vary by location. **JOB CONTEXT** **Supervisory Responsibilities:** + Supports and manages the retention and service efforts of all customer service representative for assigned service area. Works with Customer Operations Manager, General Manager/Branch Manager for approval on personnel action. **Team and Work Orientation** This position will be expected to work with Zone and Branch Management to collaboratively support, develop, and manage on matters of all business impact. This position will be expected to oversee the work of three to six (typically) CSRs and their associated service routes. **Work Environment** Customer Service Manager will have an assigned workplace for administrative duties. This position is also expected to spend time traveling, with service professionals on routes, and in customer locations as well as in the depot. Frequent visits to production floor will be required. Production floor with have loud noises, heat, and hazardous equipment in use. Ambient temperatures can range from -10 degrees to 100 degrees Fahrenheit. **Travel Requirements:** Twenty -five to thirty percent of this job will require local travel (no overnight). Due to certain geographic delivery areas, Ten percent of this job will require overnight travel. **Additional Requirements:** The expectation is that the work week for this position is not tied to any particular number of hours, but rather is based on overseeing the operation during normal business hours of a laundry rental business. As such additional hours may be necessary to complete required duties (for example, additional hours may include being accessible during non-operating hours, being available on- premise during non-operating hours or being available to work on weekends or holidays). Must have the ability to lift up to 75 lbs. **REQUIRED QUALIFICATIONS** Potential candidates for this job will be sought that have strong indication of capability with the following items. **Commercial Vehicles Operation** + Must be physically qualified to drive a Commercial Motor Vehicle and carry a medical examiners certificate (where required) stating such qualifications as dictated by Company, Federal (Such as FMCSR 391.41) or Provincial regulations in the country in which the job duties will take place. **Minimum Education/Experience:** + Associates' Degree in business or related discipline or equivalent business/work experience + Two to four years experience in a service environment + Proven track record of increasing responsibility with documented business results + Ability to service and deal with a wide variety of customers + Proven ability to build effective professional relationships cross-departmentally and with vendors and suppliers. + Proficiency with English [Spoken and Written] (U.S - Canada, exclusive of Québec). **Preferred Education Experience** + Bachelor's Degree in business or related discipline or equivalent business/work experience + Strong attention to detail with the ability to work within a fast-paced environment, yet willing and able to work effectively with ambiguous circumstances. + Demonstrated capability with the listed competencies for the position. (Note that the Company encourages promotion from within and in those circumstances where external talent is recruited relevant work experience would include things like similar background, experience and proven performance in a closely related company or industry). **JOB SKILLS** Potential candidates for this job will be sought that have best mix of capability and or proficiency with the following key skills that have been determined important for success in this job. **Knowledge Sets** Typical knowledge sets for this position include, but are not limited to: Sales and Marketing, Customer and Personal Service, Administration and Management, and Personnel and Human Resources. **Leadership Skills** Typical leadership and workplace skills for this position include, but are not limited to: Monitor Processes, Materials, or Surroundings for Action, Guiding, Directing, and Motivating Subordinates, Developing and Building Teams, Organizing, Planning, and Prioritizing Work, Coaching and Developing Others **Communication Skills:** Typical communication and interpersonal skills for this position include, but are not limited to: Establishing and Maintaining Interpersonal Relationships, Communicating with Supervisors, Peers, or Subordinates Selling or Influencing Others, Oral and written Expression and Comprehension, Communicating with Persons Outside Organization, and Problem Sensitivity. **Analytical Skill:** Typical analysis and cognitive skills for this position include, but are not limited to: Monitor Processes, Materials, or Surroundings, Deductive and Inductive Reasoning, Social Perceptiveness, Service Orientations and Action, Judgment and Decision Making, Problem Sensitivity, Resolving Conflicts and Negotiating with Others **Computer / Technical Skills:** Typical technical skills used in this position typically include Specialized software - ABS, CRM, or Goldmine Office suite software - Microsoft Office Word processing software - Microsoft Word **Benefits:** Vestis offers a wide array of comprehensive benefit programs and services including medical, dental, vision, short and long term disability, basic life insurance, and paid parental leave. Employees are able to enroll in the company's 401k plan. Employees are eligible for 80 hours of vacation, 40 hours of floating holidays, and paid sick time every year. Employees will also receive 6 paid holidays throughout the calendar year. **Compensation:** The salary rate that Vestis reasonably expects to pay for this position ranges from $80,000 to $85,000, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission. \#CB #pepsi bottling #frito lay #coca cola Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

A Customer Service Manager (CSM) ensures that the assigned Team of Customer Service Representatives (CSR'S) in his/her service area work in accordance with Company safety guidelines in a productive and efficient manner also that the delivery vehicles and equipment are clean, maintained and used in a safe manner. Responsible for overall results and Customer Retention in his/her service area by ensuring that the Team of CSR'S provide excellent Customer Service to each and every Customer on each delivery. Diligently work with the Team of CSR'S to ensure that we are promoting the Company, its core values and its product and services. The opportunities for Safety/Customer Retention/Growth are identified and shared with the CSR'S through daily interaction of the C3 Connect Program, C3 Account Management/Visitation Program and routine route observations. Responsible for Managing and executing all Service related Training Programs for the assigned Team of CSR'S. As needed to meet business demands, CSM will be required to hold Commercial motor vehicle certifications and licenses to directly work a delivery route as needed to meet customer service objectives. ESSENTIAL JOB TASKS AND ACTIVITIES Typical tasks and activities for this job include, but are not limited to the items listed below. Additional duties may be assigned from time to time as needed by management. Customer Retention * Proactively manages day-to-day situations arising from personal and/or program(s) as needed to meet stated business goals for customer service satisfaction with the Company's products and services. * Manages day-to-day activities of customer service program[s] for assigned area. Sets clear expectations for customer service and leads by example. * Proactively manages day-to-day situations arising from personal and/or program(s) as needed to meet stated business goals for customer service satisfaction with Company's products and services. * Obtains targeted results from assigned Service Team in areas such as, but not limited to: safety, customer retention, A/R collection, reviews, renewals, pricing, lost/damage/image care, credits, route sales, disposable products, customer satisfaction measures, and other stated financial and/or customer service goals. * Completes in person (or via remote means) CSR end of day activities (including but not limited to: route settlement, CSR goal setting, coaching, etc.) each day. * Completes visits with key accounts in accordance with C3 Account Management Program goals. Complete all follow-up reports and recordkeeping as needed in a timely manner. * Completes system (ABS) activities in an accurately and timely manner to ensure records are maintained. * Under the direction of the COM, assists in the installation of new customers as defined by the branch specific responsibilities. * Delivers and participates in training programs to ensure customer retention and service goals are met. * Communicates (meets) weekly with direct reports to assess customer service programs. Anticipates and addresses customer questions and concerns in a timely and effective manner. * Ensures follow up and timely resolution of all customer alerts and customer communication. Collaboratively works with branch resources to systematically resolve customer service issues. Constantly seeks satisfaction from customers in service area. * Ensures that customer renewals and pricing are in accordance with the profitability objectives of the branch as established by the Branch / General Manager. Team Staffing and Development * Builds and maintain relationships with CSR team and extended service team. * Effectively evaluates, coaches, and develops Customer Service Representative's service and sales skills and techniques for meeting service and sales goals. Ensures time is allocated for skill development. Motivates and develops team performance in accordance with company goals and values. * Holds formal yearly performance discussions (including informal quarterly check-ins and formal mid-year check-ins) with each direct report on his/her assigned team(s). * Responsible for the execution and the timely and effective completion of customer service training programs for his/her assigned service team. * Ensures that all new hire training programs are effectively utilized and implemented for new employees. * Maintain and support corporate financial and service standards. * Ensures that Company policies and all applicable laws for recruitment and interviewing are followed. Safety * Actively ensures that all safety training and compliance programs are being followed by all service employees in their area of responsibility. * Ensures daily and weekly fleet inspections/audits/reviews are completed in a timely manner. Files all required reports and documentation as needed. * Investigates and reports on all accidents, or incidents, within 24 hours or notification. * Ensures all safety records and documentation are completed in a timely manner. * Maintain and support corporate financial and service standards. Organizational Functions * Proactively assists branch, zone, CRC staff and management around project activities geared toward achieving specific operational and/or financial objectives. * Demonstrate and develop in the competencies aligned with the job. * Steadfastly uphold and adhere to company values of integrity, respect, responsibility, and trust. The requirements listed above are representative of the standard job duties required for all locations. Additional specific work detail and instruction may vary by location. JOB CONTEXT Supervisory Responsibilities: * Supports and manages the retention and service efforts of all customer service representative for assigned service area. Works with Customer Operations Manager, General Manager/Branch Manager for approval on personnel action. Team and Work Orientation This position will be expected to work with Zone and Branch Management to collaboratively support, develop, and manage on matters of all business impact. This position will be expected to oversee the work of three to six (typically) CSRs and their associated service routes. Work Environment Customer Service Manager will have an assigned workplace for administrative duties. This position is also expected to spend time traveling, with service professionals on routes, and in customer locations as well as in the depot. Frequent visits to production floor will be required. Production floor with have loud noises, heat, and hazardous equipment in use. Ambient temperatures can range from -10 degrees to 100 degrees Fahrenheit. Travel Requirements: Twenty -five to thirty percent of this job will require local travel (no overnight). Due to certain geographic delivery areas, Ten percent of this job will require overnight travel. Additional Requirements: The expectation is that the work week for this position is not tied to any particular number of hours, but rather is based on overseeing the operation during normal business hours of a laundry rental business. As such additional hours may be necessary to complete required duties (for example, additional hours may include being accessible during non-operating hours, being available on- premise during non-operating hours or being available to work on weekends or holidays). Must have the ability to lift up to 75 lbs. REQUIRED QUALIFICATIONS Potential candidates for this job will be sought that have strong indication of capability with the following items. Commercial Vehicles Operation * Must be physically qualified to drive a Commercial Motor Vehicle and carry a medical examiners certificate (where required) stating such qualifications as dictated by Company, Federal (Such as FMCSR 391.41) or Provincial regulations in the country in which the job duties will take place. Minimum Education/Experience: * Associates' Degree in business or related discipline or equivalent business/work experience * Two to four years experience in a service environment * Proven track record of increasing responsibility with documented business results * Ability to service and deal with a wide variety of customers * Proven ability to build effective professional relationships cross-departmentally and with vendors and suppliers. * Proficiency with English [Spoken and Written] (U.S - Canada, exclusive of Québec). Preferred Education Experience * Bachelor's Degree in business or related discipline or equivalent business/work experience * Strong attention to detail with the ability to work within a fast-paced environment, yet willing and able to work effectively with ambiguous circumstances. * Demonstrated capability with the listed competencies for the position. (Note that the Company encourages promotion from within and in those circumstances where external talent is recruited relevant work experience would include things like similar background, experience and proven performance in a closely related company or industry). JOB SKILLS Potential candidates for this job will be sought that have best mix of capability and or proficiency with the following key skills that have been determined important for success in this job. Knowledge Sets Typical knowledge sets for this position include, but are not limited to: Sales and Marketing, Customer and Personal Service, Administration and Management, and Personnel and Human Resources. Leadership Skills Typical leadership and workplace skills for this position include, but are not limited to: Monitor Processes, Materials, or Surroundings for Action, Guiding, Directing, and Motivating Subordinates, Developing and Building Teams, Organizing, Planning, and Prioritizing Work, Coaching and Developing Others Communication Skills: Typical communication and interpersonal skills for this position include, but are not limited to: Establishing and Maintaining Interpersonal Relationships, Communicating with Supervisors, Peers, or Subordinates Selling or Influencing Others, Oral and written Expression and Comprehension, Communicating with Persons Outside Organization, and Problem Sensitivity. Analytical Skill: Typical analysis and cognitive skills for this position include, but are not limited to: Monitor Processes, Materials, or Surroundings, Deductive and Inductive Reasoning, Social Perceptiveness, Service Orientations and Action, Judgment and Decision Making, Problem Sensitivity, Resolving Conflicts and Negotiating with Others Computer / Technical Skills: Typical technical skills used in this position typically include Specialized software - ABS, CRM, or Goldmine Office suite software - Microsoft Office Word processing software - Microsoft Word Benefits: Vestis offers a wide array of comprehensive benefit programs and services including medical, dental, vision, short and long term disability, basic life insurance, and paid parental leave. Employees are able to enroll in the company's 401k plan. Employees are eligible for 80 hours of vacation, 40 hours of floating holidays, and paid sick time every year. Employees will also receive 6 paid holidays throughout the calendar year. Compensation: The salary rate that Vestis reasonably expects to pay for this position ranges from $80,000 to $85,000, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission. #CB #pepsi bottling #frito lay #coca cola

Location: This role requires periodic travel to one of our California locations: Concord, Fresno, Los Angeles, Newport Beach, Ontario, Pasadena, Rancho Cordova, San Francisco, San Leandro or San Mateo To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL DUTIES AND RESPONSIBILITIES: Processes (during non-renewal periods) applications, policies, endorsements, binders, certificates, audit requests and other items related to the servicing of clients. Assists clients with policy coverage, exclusions and related questions and assists Producers in servicing clients. Services client accounts with oversight of Producers or Account Executives, which includes research/analysis and handling of client questions on coverage and other policy/contractual issues. Makes routine policy adjustments. Conducts renewal process with oversight of Producers or Account Executives, including exposure analysis for client (e.g., reviews census/experience data, contractual requirements for insurance), strategizes with Producer/Account Executive and client regarding whether to market and if applicable, conducts market comparisons by analyzing insurance rate and renewal information, obtains and evaluates quotes, negotiates premium and commission rates on behalf of clients for best alternatives (with full authority from EPIC to act on its behalf), prepares proposal, and oversees accuracy of insurance binder. Provides support to Producers and, if applicable, Account Executives, including preparing presentations and proposals, and participating in meetings with prospective clients as part of team. Maintains client files in appropriate systems; prepares billing and provides standard office/administrative support. Service Consistently establishes and maintains high levels of trust and confidence with clients by initiating introductions, through periodic contacts, and by promptly responding and resolving client questions and issues. Process all applications, policies, endorsements, incoming mail, binders, schedules, certificates, audits, and other items related to the servicing of client's policies in a timely and accurate manner. Inform and educate clients about policy coverage, changes, exclusions, and insurance coverage needs. Assist clients in making coverage changes. Responsible for timely, accurate invoicing and monthly expirations. Meet all quality and timeliness standards in the Agency Management System while properly documenting all activity. Other duties may be assigned. Marketing In conjunction with the Sales Team, determine strategy which includes coverage determination, target pricing, marketing determination. Submit applications with proper supporting documentation and follow up to ensure timely receipt of quotes and policies. Aggressively and professionally negotiate premiums and commissions with underwriters and wholesalers. Prepare proposals and provide other technical support in the sales process as needed. Work with the Sales Team to refer current and prospective clients to E.P.I.C.'s Employee benefits, and Private Client Departments for solicitation for those lines of business. Other duties may be assigned. Personal and Organizational Development Set priorities and manage workflow for self to ensure efficient, timely, and accurate processing of all responsibilities. Maintain cordial and effective relations with clients, co-workers, carriers, wholesalers, vendors, and other business contacts. Maintain up-to-date proposals, workflow logs, manuals or other required documentation and records. Interact with others effectively utilizing good communication skills, cooperating purposefully, and providing information and guidance as needed to achieve the business goals of the Company. Stay informed regard industry information, new product/program developments, coverages, legislation, technology to continuously improve knowledge and performance. Other duties may be assigned. Work effectively to resolve problems or enhance service in a timely manner. Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands. Ensure expert knowledge is maintained. KEY COMPETENCIES Full knowledge of Property Casualty lines of coverage and services. Recognize problems and respond appropriately. Able to analyze situations logically in order to draw solid conclusions. Demonstrate experience with Agency Management Systems, rating procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects. Advanced knowledge of navigating the Internet as well as various Microsoft Office programs to include Windows, Outlook, Word & Excel. Strong attention to detail and time management abilities. Strong ability to multi-task and assign priority. Ability to work effectively and efficiently both with and without direct supervision. Ability to work effectively and efficiently in a team environment as well as independently. Strong interpersonal communication skills, both written and oral EDUCATION and/or EXPERIENCE High school diploma or G.E.D. equivalent required. College degree preferred. Two or more years of experience in mid-size brokerage or carrier. Must have working knowledge of a variety of Microsoft Office computer software applications to include word processing, spreadsheets, database, and presentation software. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands. Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires teamwork, demonstrated poise, tact, and diplomacy. CERTIFICATES, LICENSES, REGISTRATIONS California Fire and Casualty Broker License Valid Driver License PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Ability to travel independently to clients; some air travel may be required. WORK ENVIRONMENT and ENVIRONMENTAL CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. There is no or very limited exposure to physical risk. COMPENSATION: The national average salary for this role is $100 000.00 - $120 000.00 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data. WHY EPIC: EPIC has over 60 offices and 3,000 employees nationwide - and we're growing! It's a great time to join the team and be a part of this growth. We offer: Generous Paid Time off Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave Generous employee referral bonus program of $1,500 per hired referral Employee recognition programs for demonstrating EPIC's values plus additional employee recognition awards and programs (and trips!) Employee Resource Groups: Women's Coalition, EPIC Veterans Group Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC! EPIC Gives Back - Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation We're in the top 10 of property/casualty agencies according to “Insurance Journal” To learn more about EPIC, visit our Careers Page: ************************************************ EPIC embraces diversity in all its various forms-whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. California Applicants - View your privacy rights at: ******************************************************************************************* Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #LI-MS2

USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our unifying values. USC Housing, a division of USC Auxiliary Services, hosts more than 9,000 students, athletes, faculty, and staff throughout the year in over 50 properties on and off campus. Housing meets the challenge of inviting students into our Trojan family by making them feel comfortable, safe and welcome. We boast top-notch amenities including comprehensive recycling programs, simplified online repair requests, and more. Serving our students' wellbeing is the reason that we are here and we share the same vision and excellence that they do. We are seeking a Customer Service Supervisor to join our rapidly growing team. The Opportunity: The Customer Service Supervisor will be the first point of contact for our students, faculty, staff, parents, and guests. You will coordinate and monitor building and office operations to ensure best quality practices are met daily. As a member of the Housing team, you will take pride in providing the best customer service and maintaining the University's high standards for excellence. Our team keeps the work environment positive and friendly, so that we can always greet our guests with a smile. If you enjoy interacting with and helping guests, join us today! The Accountabilities: Coordinate and monitor office operations to ensure best quality practices are met daily. Hires, trains, supervises, coaches, counsels and evaluates 15-20 student employees, on average. Create and revise semester schedule, review and approve time cards and adjust for missing or inaccurate time punches. Create reports on work orders, occupancy discrepancy and key tracking. Maintain and print building rosters weekly, assesses condition of rooms, and bill residents for damages, lost keys, access cards and more throughout the year. Develop and maintain open, positive, effective and constant communication with residents, parents, fellow staff, custodians and vendors, following up on work orders and resolving any complications efficiently and in a timely manner. Is mindful of inter- and cross-cultural communication within university living environments when conducting complaint and dispute resolutions. Document staff infractions and holds one-on-one biweekly staff meetings to ensure best practices. Accept, log, oversee, return and review all mail provided by federal and private mail/parcel carriers. Responsible for troubleshooting at print stations before requesting assistance from Housing IT. Conduct regular supply inventory audits and oversees items needed for move-in/out (labels, envelopes, signage, etc.). Order supplies for offices, managers and print stations. Conduct regular building inspections, and inspect rooms for working smoke detectors and any health and safety violations. Communicate in advance with residents prior to entering apartments and before and after completing work requests. Ensure all physical keys accounted for and tested prior to resident assignments or key changes. Oversee locks for programming of rooms, stairwells and lounges residents are assigned and given access to. Provide and maintain keys for reserved areas and common spaces. Structure open house tours and prepare for move-in events. Facilitate summer rental offers for conferences, coordinating with linen and maid services to ensure rooms are prepared and serviced weekly. Maintain reservations and records of accommodations, manage records of all transactions, and turn in payment slips daily. Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time. The Qualifiers: Education: High School Diploma. Experience: 2 years. Expertise: Two (2) years' experience in property management, customer service, administration or relevant field with some experience in a management/leadership role. Experience advising and counseling students. Proven knowledge of residential building operating procedures, layouts, configurations, and inventories. Working knowledge of California tenant laws and issues, rental market conditions and trends, and resources available to university students. Proven interpersonal, analytical, and oral and written communication skills. Demonstrated experience interacting with communities diverse with regard to cultures, backgrounds, and socioeconomic status, exercising diplomacy, tact, and discretion. Ability to help foster environments of trust, collaboration, transparency, and accountability. Proven organization and project management skills, able to successfully multitask and shift priorities. Experience resolving conflicts, problem solving, and encouraging partnerships. Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website. In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values. What We Prefer: Preferred Education: Associate's Degree. Bachelor's Degree. Preferred Field of Expertise: Four years' experience in residential property management, customer service, maintenance, higher education, and/or other relevant fields. Proven knowledge of undergraduate and graduate student development theories, from psychosocial and cognitive/structural theories, to ecological and integrative ones. Demonstrated experience with computer operating systems, mobile applications, and social media (e.g., Microsoft Office, Instagram, Google Docs, Slack). The Trojan Family Rewards: We pride ourselves in creating the BEST USC EXPERIENCE , and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit **************************************** This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans! The work culture thrives on mutual respect, trust, and synergy amongst all of its members. USC has great minds that transform the world with their talents and research. Will you be one? Join us! FIGHT ON! The hourly rate for this position is $30.00. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate's experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions. Job Description Summary Minimum Education: High school or equivalent. Minimum Experience: 2 years. Minimum Field of Expertise: Two years experience in property management, customer service, administration or relevant fields, with some experience in a management/leadership role. Experience advising and counseling students. Proven knowledge of residential building operating procedures, layouts, configurations, and inventories.. Working knowledge of California tenant laws and issues, rental market conditions and trends, and resources available to university students. Proven interpersonal, analytical, and oral and written communication skills. Demonstrated experience interacting with communities diverse with regard to cultures, backgrounds, and socioeconomic status, exercising diplomacy, tact, and discretion. Ability to help foster environments of trust, collaboration, transparency, and accountability. Proven organization and project management skills, able to successfully multitask and shift priorities. Experience resolving conflicts, problem solving, and encouraging partnerships. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

Who We Are: Our mission is to enhance, inspire and grow. We enhance the lives of people by creating inspiring living environments. With over 30 years of experience, we're no strangers to the homebuilding industry. We are a multi-disciplinary development company with neighborhoods in Northern and Southern California, and Colorado! Since our genesis, we have always strived to set ourselves apart from other builders. We do this by looking ahead. We make sure that the products we are providing are the best for our homebuyers; that they fit into life today and in the future; that the surroundings are inviting and purposeful. When we Trumark our homes, it is because they reach every one of these criteria. Overview: The Customer Care Manager plays a key role in ensuring our homeowners have an exceptional experience, from move-in readiness to warranty support and beyond. This position oversees all aspects of the Customer Care Department, leading a team that delivers quality assurance, clear communication, and responsive service that builds trust and inspires homeowners to recommend us to friends and family. This role requires strong communication, cross-department collaboration, and a balance of operational excellence with hands-on customer engagement. Key Responsibilities: Oversees the development, implementation, and distribution of warranty protocols, including limited warranty policy, quality assurance templates, walk-through paperwork, 4-week and year-end walks, disclaimers, post move-in forms, certified communications, and related materials. Provides continuing mentoring, coaching, and leadership training both individually and in group settings. Collaborates with other departments on house readiness, align builder/buyer purchase expectations, schedule QA appointments, and warranty interactions with department, trades, buyers and homeowners. Interfaces with construction to remedy noted items at Quality Assurance check points including buyer final sign-off. Provides guidance for homeowner education in areas such as energy-saving features, utility system performance, building science, and construction defect litigation. The development of troubleshooting guidelines to differentiate between homeowner maintenance and builder warranty. Gives practical direction on the application of written performance standards and industry practices such as building code, SB800, and Residential Construction Performance Guidelines. Supports staff education on Newstar, Zendesk and Build-Pro processes to ensure accurate coding, distribution, tracking, and homeowner sign-offs. Fosters strong relationships with trade partners in each region and community, ensuring accountability to established Trade Partner Work Order guidelines. Reviews and approves all billable expenses, including Purchase Orders with a focus on reducing builder costs. Oversees protocols of all phases of water damage assessment, remediation, build-back, and financial accountability. Acts as the liaison to legal counsel in matters relating to defect lawsuits and other such needs. Oversees the documentation and storage of all department processes. Provides leadership in achieving high Eliant response rates, survey scores, and homeowner referrals. Promotes consistency in the application of department process across all regions. Ensure appropriate staff coverage for after-hours, holidays and PTO time off. Other duties as assigned. Qualifications: Minimum 5 years of experience in Customer Service, preferably with a homebuilder or related industry. Experience in the residential construction industry preferred. Excellent written and verbal communication skills. Proficient in Microsoft applications such as Outlook, Word, and Excel. Working knowledge of ticketing software such as Newstar, Zendesk, and Build-Pro. Solid understanding of industry practices and performance standards. Strong aptitude for working with internet tools such as A.I. to acquire solutions. Relationship driven approach with excellent interpersonal skills, including conflict resolution. Solutions-oriented leader who fosters teamwork, and is committed to quality outcomes. Delivers on personal goals and holds team accountable to defined goals. Strong organizational skills driven by ownership of department and company goals. Valid driver's license and clean driving record required. Why Work for Trumark? Work with a team that values you! Trumark offers a direct career path with an open seat for you at our table. We embody our mission to Live Well. Trumark Homes is dedicated to creating communities that foster an enthusiasm to connect, the strength to aspire and the compassion to give back. For approximately every 50 homes we build, we work with charity: water to provide and serve approximately 200 people with fresh, clean water. Exceptional Medical Benefits (100% Employee + 60% Dependent). 401k with company matching, we are helping you plan for future retirement. A monthly health / wellness stipend just for you. EEO Statement At Trumark Homes, we are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in employment decisions, including recruiting, hiring, compensation, promotion, benefits, disciplines, termination, job assignments, or training. Statement to Outside Staffing Agencies Trumark Companies ("Trumark") does not accept unsolicited resumes from recruiters, agencies, or any source other than directly from the candidate. Trumark will NOT pay any fees for placements resulting from unsolicited submissions. Trumark's recruiting department handles all recruiting/hiring processes - please do NOT contact other Trumark employees (including the hiring manager) directly to present candidates or to engage them for recruiting/staffing services. Only Trumark's recruiting department is authorized to engage in recruiting and staffing services; any unsolicited submissions or engagements by recruiters, agencies, or any other source will be deemed to have been made free of any charges, fees, or obligations.

Job Description Who We Are: Our mission is to enhance, inspire and grow. We enhance the lives of people by creating inspiring living environments. With over 30 years of experience, we're no strangers to the homebuilding industry. We are a multi-disciplinary development company with neighborhoods in Northern and Southern California, and Colorado! Since our genesis, we have always strived to set ourselves apart from other builders. We do this by looking ahead. We make sure that the products we are providing are the best for our homebuyers; that they fit into life today and in the future; that the surroundings are inviting and purposeful. When we Trumark our homes, it is because they reach every one of these criteria. Overview: The Customer Care Manager plays a key role in ensuring our homeowners have an exceptional experience, from move-in readiness to warranty support and beyond. This position oversees all aspects of the Customer Care Department, leading a team that delivers quality assurance, clear communication, and responsive service that builds trust and inspires homeowners to recommend us to friends and family. This role requires strong communication, cross-department collaboration, and a balance of operational excellence with hands-on customer engagement. Key Responsibilities: Oversees the development, implementation, and distribution of warranty protocols, including limited warranty policy, quality assurance templates, walk-through paperwork, 4-week and year-end walks, disclaimers, post move-in forms, certified communications, and related materials. Provides continuing mentoring, coaching, and leadership training both individually and in group settings. Collaborates with other departments on house readiness, align builder/buyer purchase expectations, schedule QA appointments, and warranty interactions with department, trades, buyers and homeowners. Interfaces with construction to remedy noted items at Quality Assurance check points including buyer final sign-off. Provides guidance for homeowner education in areas such as energy-saving features, utility system performance, building science, and construction defect litigation. The development of troubleshooting guidelines to differentiate between homeowner maintenance and builder warranty. Gives practical direction on the application of written performance standards and industry practices such as building code, SB800, and Residential Construction Performance Guidelines. Supports staff education on Newstar, Zendesk and Build-Pro processes to ensure accurate coding, distribution, tracking, and homeowner sign-offs. Fosters strong relationships with trade partners in each region and community, ensuring accountability to established Trade Partner Work Order guidelines. Reviews and approves all billable expenses, including Purchase Orders with a focus on reducing builder costs. Oversees protocols of all phases of water damage assessment, remediation, build-back, and financial accountability. Acts as the liaison to legal counsel in matters relating to defect lawsuits and other such needs. Oversees the documentation and storage of all department processes. Provides leadership in achieving high Eliant response rates, survey scores, and homeowner referrals. Promotes consistency in the application of department process across all regions. Ensure appropriate staff coverage for after-hours, holidays and PTO time off. Other duties as assigned. Qualifications: Minimum 5 years of experience in Customer Service, preferably with a homebuilder or related industry. Experience in the residential construction industry preferred. Excellent written and verbal communication skills. Proficient in Microsoft applications such as Outlook, Word, and Excel. Working knowledge of ticketing software such as Newstar, Zendesk, and Build-Pro. Solid understanding of industry practices and performance standards. Strong aptitude for working with internet tools such as A.I. to acquire solutions. Relationship driven approach with excellent interpersonal skills, including conflict resolution. Solutions-oriented leader who fosters teamwork, and is committed to quality outcomes. Delivers on personal goals and holds team accountable to defined goals. Strong organizational skills driven by ownership of department and company goals. Valid driver's license and clean driving record required. Why Work for Trumark? Work with a team that values you! Trumark offers a direct career path with an open seat for you at our table. We embody our mission to Live Well. Trumark Homes is dedicated to creating communities that foster an enthusiasm to connect, the strength to aspire and the compassion to give back. For approximately every 50 homes we build, we work with charity: water to provide and serve approximately 200 people with fresh, clean water. Exceptional Medical Benefits (100% Employee + 60% Dependent). 401k with company matching, we are helping you plan for future retirement. A monthly health / wellness stipend just for you. EEO Statement At Trumark Homes, we are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in employment decisions, including recruiting, hiring, compensation, promotion, benefits, disciplines, termination, job assignments, or training. Statement to Outside Staffing Agencies Trumark Companies ("Trumark") does not accept unsolicited resumes from recruiters, agencies, or any source other than directly from the candidate. Trumark will NOT pay any fees for placements resulting from unsolicited submissions. Trumark's recruiting department handles all recruiting/hiring processes - please do NOT contact other Trumark employees (including the hiring manager) directly to present candidates or to engage them for recruiting/staffing services. Only Trumark's recruiting department is authorized to engage in recruiting and staffing services; any unsolicited submissions or engagements by recruiters, agencies, or any other source will be deemed to have been made free of any charges, fees, or obligations.

Our Company All Ways Caring HomeCare Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities External Job Description What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communication Excellent customer service skills About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Additional Job Information At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Retention and referral bonuses. Work with your friends Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Homecare/healthcare management experience plus Bilingual (Eng-Span) plus Salary Range USD $22.00 - $23.00 / Hour

PAY GRADE: 26E PAY RANGE: $55,452 - $99,112 annually DEPARTMENT: ATM/Card Services Experience the difference with Educational Employees Credit Union, the largest credit union in the Central Valley. Known for its outstanding member service, EECU promotes a positive work environment and supports employee well-being with a competitive benefits package, including a 6% employer contribution to 401k. In 2025, EECU received the Gold Award for Best Credit Union and the Silver Award for Best Place to Work in The Fresno Bee's 2025 Best of Central California People's Choice Awards. The ATM/Card Services Assistant Manager reports directly to the ATM/Card Services Manager; they are responsible for managing the daily operation for the Card Services Department, which consists of the management of all card activity for debit and credit cards as well as maintaining a positive service environment for both members and employees. This includes risk management, new product implementation, card ordering, Regulation E dispute claims, coordination and operational integration of multiple vendors, and network settlement. This position involves regular communication with management regarding program status, risks, and financial and operational metrics. They will manage multiple vendors and participate in vendor contract negotiations as well as establish and refine policies and processes, including evaluating tools and procedures for detecting Card Fraud and staying abreast of industry changes. This position is also on call nights and weekends approximately one week each month to maintain the performance of the credit union's ATM and debit card processing infrastructure. Must adhere to all compliance regulations in the strictest manner during the performance of their job duties. A credit check will be required for those being considered for the position. Requirements Requirements of the position: Strong supervisory skills with demonstrated ability to assist in the management of a large group of employees Good judgement and decision-making skills, able to balance competing priorities and evaluate risk Strategic thinker and proactive problem solver Good organizational skills and analytical abilities, acumen with numbers Knowledge of financial services industry with an understanding of how credit/debit/ATM card products work and the regulatory environment surrounding the card industry, with a strong understanding of REG E and REG Z as it applies to debit and credit cards Technical aptitude and good project management skills Strong communication skills both written and verbal. Good presentation skills. Proficiency in using Microsoft Office, including practical experience with basic Excel formulas Ability to work well across multiple departments and with multiple vendors Basic understanding of accounting or billing/settlement and general ledger balancing This position involves regular communication with management on status, risks, and financial and operational program metrics Current or previous experience in the card services industry at a financial institution is preferred Must have excellent time management to ensure all departmental functions are prioritized and completed in a timely manner Salary Description $55,452.80 - $99,112.00

Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join on our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee. JOB SUMMARY: Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service & Sales Support Deliver 5 Points of Service. (Your Community Banker, Sundown Rule, It's your time, 24hrs or bust, Statement of fact, Everybody makes a difference) Meet SERVICE standards for external customers. Conduct/facilitate daily 8a.m. sales meetings. Resolve complex customer problems; ensure good customer relations. Serve as point of contact for branch staff questions. Support Sales efforts through coaching and mentoring. Focus on stabilization of transaction accounts. Promote internal sales activities for new product and service referrals with an emphasis on all Key Initiatives. Ensure that average monthly teller incentive goal of $110/FTE is met. Ensure minimum SPF referral goals are met for each visit as well as monthly. At the conclusion of each visit, ensure a meeting with the investment representative for review of sales and referrals. Maintain or grow branch deposits. Meet or exceed NII goal as outlined in your annual budget. Meet minimum Elan goals. Meet established QIS standards of 95% or above. Ownership & Accountability Maintain control and tracking of operational losses and teller cash differences. Screen and interview applicants for operational positions. Coordinate with the RSM on actions and documentation related to disciplinary situations. Manage overall operations of the branch through effective delegation & follow-up. Demonstrate leadership skills as evidenced by modeling professional conduct & professional boundaries & coaching & mentoring staff, especially in sales activities. Ensure training & cross-training of staff. Identify any training, coaching or scripting needs. Ensure all necessary reports are completed and forwarded on a timely basis. Communicate problems, successes, challenges and personnel issues to the RSM on a regular basis. Adhere to the “no surprises” standard. Exercise sound judgement and common sense in protecting bank assets, while providing excellent customer service. Implement changes to policies and procedures timely and effectively. Personal losses within loss limit. Meet attendance guidelines. Administrative Control, Security & Audit Ensure satisfactory ratings by Internal Audit. Ensure satisfactory ratings by Branch Review (See Audit Performance Matrix, Personnel Policy manual, Page 8.1.1). Follow security protocols in opening, closing and internal operations procedures. Ensure that all staff is knowledgeable and adheres to Control Consciousness policies and procedures. Ensure branch remains within established loss limits. Compliance Responsibilities Complete regulatory tutorials to ensure understanding of compliance standards & expectations. Ensure that all staff completes regulatory tutorials and has an understanding of compliance standards & expectations. Answer regulatory questions correctly during Audit/Branch Review. Ensure CRA service hours branch goals are met. Work Environment: The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate. EQUIPMENT USED TO PERFORM FUNCTIONS: 10-key machine, Microsoft based computers, fax machine, photocopier, ATM, tube system for drive-up window, Branch Capture equipment. DECISION MAKING: (Give examples of decisions and recommendations made by incumbent) Approves non-standard transactions based on knowledge of client's account history. Schedules appropriate number of staff to successfully meet varying service demands and address any training needs. Determines best method to apply to resolve customer and/or staff conflicts, which preserve individual's dignity and comply with established banking policies. PROMOTIONAL GUIDELINES: Customer Service Managers are eligible for promotions based upon the approved level of the branch, i.e. CSM I, II, III, etc. After one year in current position, the following criteria must be met: Must have all audits and branch reviews rated satisfactorily. Must obtain an “at expectation” or better in all categories on the annual performance appraisal. Consistent pattern of growth in all areas of sales support. Requirements MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS: Progressively more responsible in-branch operations where incumbent has gained a thorough knowledge of operational policies and procedures. Previous lead or supervisory experience preferred. Excellent interpersonal, organization and communication skills required. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. MENTAL DEMANDS: Successfully prioritize demands and meet quality and quantity service standards. Apply basic math skills to balance cash and reconcile ledger accounts. Evaluate job performance and identify training needs of subordinate staff. Identify and capture business opportunities. EOE Westamerica Bank's Privacy Policy may be found at: ********************************* Salary Description $68,640.00 - $69,817.69

Job Description Client Services Group Schedule: Monday - Thursday: 9 hours / Friday: 4 hours The Client Service Lead (CSL) is a senior-level role responsible for leading strategic client relationships and driving business development within a specified market sector. This position blends technical expertise with client-facing leadership, ensuring the successful delivery of design-build projects while cultivating long-term partnerships. CSLs are expected to: Serve as the key client and business development lead within their assigned market sector Lead client and project onboarding, including identifying the right internal team and overseeing project scope and fee Sell the vision of the project to clients and galvanize internal teams to deliver exceptional work/results. Maintain consistent and successful client management throughout the project lifecycle. Provide high-level project management, staying engaged from start to finish to ensure quality, timeliness, and budget. Collaborate with leadership to bring strategic solutions to both prospective and existing clients. Builds a team to deliver company business and revenue goals for assigned market sector Lead proposal development, presentations, and pitching efforts to win new business. Craft client engagement strategies and pursuit plans in line with 4Creeks overarching goals Develop and maintain high-value relationships with civil, municipal, commercial, and infrastructure clients Shape technical approaches and strategies for winning and delivering work Act as a visible advocate by engaging in industry and professional organizations Meet annual sales objectives from both retained and new clients Form and guide client and project teams to effectively meet client needs Oversee the financial performance of projects within your client portfolio, including budgets and targets Coordinate with other client service leaders and internal units to achieve broader business goals Lead negotiations with clients, teaming partners, and subconsultants Market Sector and Business Development Responsibilities: Outside of high level project management, the CSLs are the main driver of key design build client relationships. They are able to develop relationships that progress into consistent revenue within their market sector. They must: Possess 15+ years of industry experience (20 preferred) with a deep understanding of both Design (Planning, Engineering, Survey) and Construction (Scheduling, General Contracting, construction delivery means and methods). Expertise to connect with clients across our service offerings (i.e. understands process beginning to end) Maintain strong technical expertise to accurately scope, price and manage design-build projects. Step into projects at critical phases to ensure alignment with budget, schedule, and delivery. Focus on developing strong, lasting client relationships that lead to repeat business and long-term partnerships. Minimum Qualifications: Technical background is required this is not purely a sales role. A sales only background will not be considered 15+ years experience within the AEC industry, 20 years of experience preferred Must be licensed (PE, PLS, AICP, AIA, Class A or B Contractor) Strong analytical and problem-solving skills. Ability to work independently and collaboratively within a team. Experience with Microsoft Office, including Word and Excel is required. Compensation The salary will be determined by the candidates skill and experience level and highly competitive with industry standards. The benefits package includes full employee health coverage(50% coverage for dependents), company 401(k) contribution, participation in the Employee Stock Ownership Program(ESOP), and performance bonuses. The expected pay range for this position is $140,000 - $175,000 annually, depending on experience. About 4Creeks At 4Creeks Design & Build, we are more than just a Design-Build company; we are a unified team dedicated to delivering excellence from concept to completion. Rooted in Central California, our passion for creating innovative solutions drives us to tackle challenges and transform visions across the region we serve, from California to Colorado and beyond. Our firm thrives on a collaborative, fun, and challenging work environment, where every team member's value is recognized, and delivering results for our clients is paramount. We believe in the power of collective effort and the unique perspectives each professional brings to the table. Together, we pool our resources, expertise, and creativity to provide comprehensive solutions that change, form, and shape the future of our communities. As a 100% employee-owned company, we put our people first. Employee ownership creates a unique work environment that will benefit you the first day you walk in the door. You will experience the 4Creeks difference in commitment to quality, a culture of collaboration, and a relentless pursuit of greatness in everything we do. Join us in shaping a new future with a team that is as dedicated to each other as we are to our craft. How to Apply For immediate consideration; please apply on our website with your resume and cover letter detailing your background, skills, and experience. Our Human Resource Administrator will contact you promptly for initial interview coordination. If there are any questions, please contact us at *******************. The Other Stuff The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, apply range of motion within hands and fingers, including sensitivity to touch, and use a computer. The employee frequently is required to talk, hear, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.

What you will do The Fire Service Manager will drive customer satisfaction, supervising a team of technicians, service sales reps, inspectors, and administrators to support the district's service customers. Will ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations. Scope of work to include managing employees in the following disciplines: Fire Alarm, Security, Fire Sprinkler Systems, Special Hazard Systems and Extinguishers/Commercial Kitchen Hood service. How you will do it Revenue Responsibility- Responsible for implementing plans, programs, and processes designed to meet or exceed corporate goals and objectives as well as maximizing market potential in all business segments to include new service sales, revenue, and profitability. Fiscal Responsibility- Responsible for managing the Service Department to an approved financial plan which includes operating expenses, accounts receivable/collections, manpower, capital, and inventory. Customer Service Responsibility- Responsible for departmental employees' effective and timely customer communications, building solid customers relationships from initial contact through order acquisition, delivery and installation, and service. Productivity Improvement - Responsible for training service personnel, building a team with the skillset and customer service focus to support and grow the district. Accountable for the efficiency and productivity of the team. Ensures that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives. Conducts employee evaluations and/or communicates performance improvement strategies and actions. Employee Development- Empowers, organizes, and develops the local service staff into a cohesive and effective team trained and motivated to grow the business. Responsible for hiring quality individuals who possess the necessary skills, knowledge, talent, and experience to fill open job positions. Identifies areas such as sales skills, business and product knowledge, and customer service where training and development can enhance the department's ability to meet current and future business needs. Maintains an open channel of communication among all departments and personnel to ensure consistent dialogue, foster initiative, and maintain employee morale. Will participate in technician ride-alongs to ensure compliance with corporate safety programs, review productivity, measure performance, and review technicians' abilities. Must ensure complete understanding of company policies/processes, reviewing them with employees to promote understanding and compliance. Safety Compliance - Ensures that all employees comply with corporate safety programs and that employee safety training is complete and up-to-date. Completes all workplace accident investigations as required by the company's EH&S policy. Identifies safety issues and hazards and notifies the corporate safety officer of conditions that require corrective action. Legal Compliance- Abides by Federal, State, and local laws and regulations, as well as all Company policies and procedures. What we look for Minimum of 5-10 years' experience in an integrated systems sales/service environment with a portion of time spent in a supervisory role. Strong, positive leadership skills. Action oriented. Strong understanding of P&L components and relationships Proficient with MS Office as well as online systems. Knowledge of Oracle a plus. Demonstrated management/leadership abilities to include training, team building, presentation and negotiation skills, administration, and effective interaction with Must be able to pass a pre-employment background screening and drug test. Possess a valid driver's license and driving record that meets company requirements. HIRING SALARY RANGE: $100,000-$134,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Full-time Description Type: Regular, Full-Time Status: Exempt Salary Range: $83,200 - $116,480.00 (Commensurate with Experience) Benefits: Health (Medical Employee Only) $50.00 a month, 2 options (Kaiser & Anthem Blue Cross), Employer paid dental & Vision), 11 paid Holidays, PTO accrual up to 15 paid days annually, California Paid Sick time, ESL sick accrual and 403b with Company Match Hours of Work: Monday- Friday and may work some weekends depending on the need of operations. Reports to: Chief Programs Officer _________________________________________________________________________________________ Position Summary: The Housing Manager provides strategic leadership, oversight, and coordination for all aspects of Marjaree Mason Center's housing programs. This role ensures the delivery of high-quality, trauma-informed services to survivors of domestic violence while maintaining compliance with organizational policies and grant requirements. Responsibilities include managing operations, programming, and staff within the Housing Department; developing and implementing systems, policies, and procedures; monitoring program performance and outcomes; and fostering cross-departmental collaboration. The Housing Manager also oversees budgetary planning, grant compliance, facility safety and cleanliness, and community partnerships to enhance service delivery. As the subject matter expert for housing programs, this position represents MMC in external engagements, supports professional development within the team, and champions a culture of resiliency and inclusion in alignment with MMC's mission and strategic objectives. Essential Duties and Job Responsibilities include the following: Provide overall leadership and vision for all aspects of the Housing Program, including operations, programming, and management of staff, after-hours response, and consultation with staff as needed. Leads the team and vendors in developing and implementing effective systems, policies, and procedures for the Housing department. Ensure the program staff adheres to organizational and grant policies, processes, and procedures. Establish current and future program goals. Manage and hold the team accountable for achieving strategic goals and metrics. Monitor programmatic and individual performance and establish corrective measures as needed. Prepare detailed reports, both current and forecast. Champions the organization's vision, mission, and values to create a healthy work culture within the Housing Department. Work in collaboration with all other departments and programs as it relates to those entering the emergency safe house and services that intersect with other departments. Develop, manage, and monitor the annual program budget, ensuring fiscal responsibility, cost-effective resource allocation, and alignment with grant requirements and organizational financial goals. Ensure funder accountability by monitoring, tracking, and reporting on contract compliance and grant metrics, program outcomes, and finances. This includes managing the team in providing detailed documentation as well as preparing reports to communicate the program's impact. Continuously assess and elevate the quality of shelter and housing services through systematic program evaluation, client feedback mechanisms, trauma-informed best practices, and ongoing staff training to ensure exceptional, compassionate, and effective support for survivors. Review client complaints, concerns, needs, and manage the grievance process. Develop and implement strategic program plans for the shelter and housing department that align with and support the organization's overall mission, vision, and strategic objectives. Including but not limited to services/classes such as life skills, financial literacy, job skills training, case management, and others. Reviews and monitors case plan progress of all clients- via review files, meeting with Case Managers Strategically develop, nurture, and expand community partnerships that include but are not limited to community-based organizations, government agencies, and housing resources to create a network that enhances service delivery, expands reach, and provides holistic support for domestic violence survivors. Develop, review, and continuously refine program-specific policies and procedures that align with organizational mission, best practices in domestic violence services, and regulatory requirements, including updating all housing program handbooks. Oversee facility management by monitoring the cleanliness of spaces, promptly addressing health and safety concerns, coordinating with the Facilities Department for maintenance needs, ensuring a clean, safe, and compliant environment for staff and clients. Serve as the subject matter expert for all housing and shelter programs, maintaining a comprehensive knowledge of the organization. Serve as the organization's subject matter expert and primary representative to external stakeholders and committees, acting as the spokesperson to the community as needed, delivering community presentations, conducting media interviews, and facilitating training sessions as needed. Management of human resources functions for the housing department, including interviewing and selecting staff, training and coaching staff, scheduling staff, timesheet review and use of HRIS, monitoring staff progress, and conducting performance evaluations. Collaborate with the Human Resource Department to initiate, lead, and implement a staff, volunteer, and intern development program, encompassing onboarding, training to functional proficiency for job roles, and developing ongoing learning opportunities through workshops, webinars, and training to foster a culture of professional growth. Support cross-training to ensure an adaptable workforce and eliminate any skill gaps. Works collaboratively with colleagues throughout the organization in order to model and support effective cross-departmental partnerships, trauma-informed practices, resiliency-building, and commitment to diversity and inclusion. Communicates regularly and provides written department and employee updates to the CPO about shelter status, facility and safety updates, and clients. Attend and support agency-wide fundraising events. Lead and attend program, department, and agency-wide meetings as required. Attend Board of Director and Board Committee meetings and present as required. Complete other duties as assigned. The Housing Services Manager is expected to customarily and regularly exercise discretion and independent judgment in carrying out job duties. The Housing Services Manager is also expected to perform solely exempt-type duties more than 50% of work time during the workweek. Required Education and Experience: Bachelor's degree from a four-year college or university. Two years of experience working in the domestic violence, health care, housing/residential, or human services field. Minimum two years of management and leadership experience. Experience with database and project management software. Required Certificates, Licenses, Registrations and Tests: Possession of a valid California driver's license and proof of liability insurance on personal auto. Must be insurable at all times at standard rate by MMC insurance carrier. Must successfully pass a drug, background and Tuberculosis test. Requirements Required Knowledge, Skills, and Abilities: Deep interest in and commitment to the mission and vision of MMC with a sensitivity to domestic violence. Demonstrated ability to work with sensitivity and without discrimination towards peoples of diverse cultures, races/ethnicities, socio/economic positions, ages, religions, and genders, physical, mental challenges, disabilities, and sexual orientations. Knowledge of general office practices, procedures, and terminology. Demonstrated ability to use current business software applications, including HRIS and accounting systems, as well as productivity tools, to collate, analyze, and synthesize data and information to provide strategic and operational insights to the Chief Programs Officer, Chief Executive Officer and Board of Directors.? Strong hands-on approach with a high level of self-motivation, discipline, initiative, emotional intelligence, accountability, professionalism, integrity, confidentiality, and ethics. Must be flexible, adaptable, a creative thinker and problem solver who is also open to the insight of others. Work well in a team-oriented environment and collaboratively in cross-disciplinary teams and culturally diverse internal/external constituencies. Experience in managing staff and a proven record of motivating team members to achieve high performance. Excellent organization and attention to detail.? Strong project management skills and ability to identify, evaluate, problem solve, think critically, and direct. An understanding of data analysis and performance metrics.? Ability to prepare timely, proper, clear, and concise comprehensive reports, summaries, presentations, correspondence, and other documentation. Excellent communication skills and ability to communicate effectively, clearly, and concisely both verbally and in writing in English. The ideal candidate will demonstrate the ability to craft clear, concise, detailed and compelling content from scratch. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand and use hands to finger, handle, or feel objects. The employee is occasionally required to walk; reach with hands and arms; climb or balance; stoop, kneel, or crouch and smell. Occasional to frequent use of stairs The employee must occasionally lift and/or move up to 20 pounds. Clearly present information in front of a group Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to adjust focus- (ability to adjust eye to bring an object into sharp focus). Close Vision- (Clear vision at 20 inches or less). Lift up to 25 pounds- infrequent Push/pull- occasional-frequent Reach with hands and arms- frequent Sit- excessive Stand- frequent Stoop, kneel, crouch, or crawl- occasional to frequent Talk or hear- frequent Use hands to finger, handle or feel- frequent Walk- frequent Fine Dexterity- Both- frequent Typical noise level- loud Repetitive use of hands- frequent Hearing- ability to hear instructions- frequent Grasping: simple/light- frequent WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is at times loud due to client and children's activities. The Marjaree Mason Center, Inc. is an Equal Opportunity Employer. It is our policy to make all personnel decisions without discrimination on the basis of race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, and any other protected status. The Marjaree Mason Center is 24/7 operation and all employees, at any point of time, may be asked to perform other work duties from those normally assigned such as working in our emergency services. The above job description and duties is meant to describe the general nature and level of work performed; it is not intended to as an exhaustive list of all duties and responsibilities. Employees will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with federal and state laws. Salary Description 83,200.00 Entry Level

Promotes and supports the hospital mission and values. Responsible for the day-to-day operations of a unit/department. Has first line accountability for outcomes and satisfaction. Participates in hiring/counseling/firing and completing annual evaluations of staff. Responsible for staff development activities. Facilitates effective organization of staff, equipment, supplies, and time. Effectively supervises unit/department through delegation of tasks. Anticipates the future course of the individual customer and unit/department/customer load. Is the resource for the staff and customers. Is responsible for the implementation of quality initiatives and compliance with regulatory agencies. 2+ to 5 years experience RN license Current BLS, ACLS, PALS certifications Knowledge of Title XXII, JCAHO, HIPAA and DHS regulations Charge nurse and/or nursing supervision experience preferred IDEAL CANDIDATE Compassionate nurse with leadership capability. Willingness to work in a faith-based organization who emphasizes spiritual healing in addition to physical and mental healing. Additional Information All your information will be kept confidential according to EEO guidelines.

Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer Service • Manage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities.

Primary Accountability The Referral Services Manager is responsible for managing operational aspects of the referrals and health information functions including related to, customer service, compliance, and staffing. Description of Primary Responsibilities Provides management to departmental staff. Responsible for performance management of assigned staff, including recognition, performance evaluations, and formal coaching and counseling. Responsible for making recommendations regarding hiring or firing, and the advancement and promotion of assigned supervisors, and those supervisors' assigned staff, or any other change status of assigned supervisors, and those supervisors' assigned staff. Demonstrates core leadership behaviors and team one approach. Creates a culture of accountability and excellence. Develops and manages an action plan across assigned employee base to support the strategic direction and obtainment of goals of the organization, effectively leading change when necessary. Empowers staff through effective communication and talent building. Delegates appropriate departmental duties and responsibilities to assigned team members while ensuring department performance. Assists with the development of the departmental budget and monitors budget to ensure expenses do not exceed budget. Ensures regulatory compliance for assigned departments, and compliance with all workflows, policies, and procedures. Ensures employees receive instruction/training that is in compliance with training plan, including on the job training. Works with supervisor to ensure necessary remediation is taken. Recommends workflow, policy, and procedure changes based on observations from performance metrics, outcomes, and feedback from supervisor. Ensures department maintains compliance with all employee related reporting and tracking. Identifies and presents issues related to referrals and health information related functions to supervisor with recommendations for resolutions to implement. Supports a “culture of excellence” and the “Four Pillars of Excellent Customer Service”. Responsible for managing referral related functions. Ensures referrals are tracked and processed within expected timelines. Manages the productivity of the staff to ensure performance metrics are met. Ensures referral workflows are followed according to established policies and procedures. Responsible for ensuring compliance of the referral process. Manages the operations related to referrals and resources to ensure goals are met. Conducts internal audits of referrals to ensure compliance with Joint Commission, HRSA and other regulatory guidelines. Communicates to internal and external providers to ensure patients receive the needed specialty access. Manages and monitors referral workflows and performance to ensure adherence to appropriate referral sources and that clinical pathway workflows are followed at all times. Reviews referral data and specialist sources to evaluate appropriate access and cost effectiveness based on the patient's insurance. Identifies and recommends strategies to reduce the cost of specialty care as part of operational/strategic goals. Ensures specialty database within the electronic health record is maintained current. Identifies and presents issues related to referrals and health information related functions to Director with recommendations for resolutions to implement. Develops and maintains a working knowledge and relationship with the professional community and their respective management teams in order to enhance effective specialty access for our patients. Responsible for managing health information related functions. Ensures medical releases, subpoenas and other health information related functions are processed within expected timelines. Manages the productivity of the staff to ensure performance metrics are met. Ensures health information related workflows are followed according to established policies and procedures. Responsible for ensuring compliance of all Health Information related requests and handling, including scanning procedures. Ensures random audits on completed to ensure compliance with health plan and other regulatory agencies. Maintains and manages the development and revisions of clinical forms for the health record. Ensures that appropriate indexing guidelines are created. Manages the appropriate retention of health records and coordinates needed purging of charts. Serves as an internal consultant on health information management issues including release of information, confidentiality, information security, information storage and retrieval, and record retention as well as authorship and authentication of health record documentation, standardization of medical vocabularies, and use of classification systems. Monitors changes in legislation and accreditation standards that affect health information management. Prepares weekly and monthly reports for respective areas Analyzes data to identify problem areas. Develops and implements strategies to ensure problem areas are addressed. Performs other duties as assigned. Description of Primary Attributes Professional & Technical Knowledge: Possesses specific advanced knowledge and skills, including written and verbal communication skills, computational, computer and technical skills, and mathematical knowledge frequently acquired through completion of a Bachelor's Degree program with a recognized major or comparable experience that includes two years of experience in health records management, and; Four years of leadership experience or 5 years of progressively greater responsibility or significant contributions to projects and initiatives that demonstrate leadership skills; and Employees must have a thorough understanding of the theory of the profession in order to determine “why” things are done. Technical Skills: Ability to prepare more complex documents in Microsoft Word, including creating tables, charts, graphs and other elements. Ability to use Microsoft Excel to analyze data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements. Ability to develop sophisticated presentations in Microsoft PowerPoint, including the use of embedded objects, transitions and other elements. Licenses & Certifications: RHIT or RHIA certification preferred. Communications Skills: Job duties require the employee to effectively communicate, verbally and in writing, their opinions and extrapolations of information they collect and synthesize/analyze. Responsible for the resolution of conflicts that may arise because of disagreements between employees, between employees and customers/clients, or with the public, other legal entities or governmental authorities. Compiles, analyzes and prepares information in an effective written form, including correspondence, reports, articles or other documentation. Effectively conveys technical information to non-technical audiences. Physical Demands: The physical demands here in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to sit and use repetitive hand movement to type and grasp. The employee is frequently required to stand or walk; and the employee must occasionally lift and/or move up to 20 pounds. Pay Scale: Min Salary Rate: $71,552.23 Max Salary Rate: $114,483.56

James Mobile Auto Repair, located in Visalia, CA, is currently seeking a full-time Service Operations Manager - Automotive Service Supervisor to lead our service team and oversee daily shop operations. If you have a strong background in automotive service and leadership, this is a great opportunity to bring your experience to a growing and respected company! WHY YOU SHOULD JOIN US Pay: We offer our Service Operations Managers - Automotive Service Supervisors a competitive starting wage of $20+ per hour, depending on experience. Benefits: Growth opportunities Company parties Uniforms If you are seeking a stable yet dynamic work environment, we invite you to apply for this management position! ABOUT JAMES MOBILE AUTO REPAIR Since 2014, James Mobile Auto Repair has proudly served our community with passion and care. We go beyond the ordinary by providing exceptional, affordable auto services right to your doorstep with our mobile vans, specialized recalibrations, and comprehensive towing options. What truly sets us apart is our amazing team! When you join us, you become part of a welcoming culture that emphasizes customer satisfaction and high-quality work. Here, your hard work is recognized, and opportunities for professional growth abound. If you're seeking a supportive, family-like atmosphere where your talents are valued and your career can thrive, you've found the perfect place! ARE YOU THE LEADER OUR TEAM NEEDS? If you can meet the following requirements, we need you as our Service Operations Manager - Automotive Service Supervisor! 10+ years of experience in the automotive field/management WHAT VITAL ASSISTANCE DO YOU PROVIDE? As our Service Operations Manager - Automotive Service Supervisor, you'll lead and manage a team of service writers, technicians, and support staff to ensure efficient shop operations. You'll be responsible for overseeing daily activities, handling escalated customer concerns, and making important decisions regarding repair approvals, parts management, and schedule coordination. Your expertise will help ensure that each operational process meets our high standards of quality and efficiency, reinforcing our commitment to outstanding service. ADVANCE YOUR CAREER TODAY! If you're ready to bring your leadership and automotive expertise to a company that values your contributions, apply now! Our initial application is quick, easy, and mobile-friendly. Must have the ability to pass a pre-employment drug screening.

Our Company All Ways Caring HomeCare Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities External Job Description What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communication Excellent customer service skills About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Additional Job Information At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Retention and referral bonuses. Work with your friends Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Homecare/healthcare management experience plus Bilingual (Eng-Span) plus Salary Range USD $22.00 - $23.00 / Hour

Job DescriptionDescription: Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join on our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee. JOB SUMMARY: Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service & Sales Support Deliver 5 Points of Service. (Your Community Banker, Sundown Rule, It's your time, 24hrs or bust, Statement of fact, Everybody makes a difference) Meet SERVICE standards for external customers. Conduct/facilitate daily 8a.m. sales meetings. Resolve complex customer problems; ensure good customer relations. Serve as point of contact for branch staff questions. Support Sales efforts through coaching and mentoring. Focus on stabilization of transaction accounts. Promote internal sales activities for new product and service referrals with an emphasis on all Key Initiatives. Ensure that average monthly teller incentive goal of $110/FTE is met. Ensure minimum SPF referral goals are met for each visit as well as monthly. At the conclusion of each visit, ensure a meeting with the investment representative for review of sales and referrals. Maintain or grow branch deposits. Meet or exceed NII goal as outlined in your annual budget. Meet minimum Elan goals. Meet established QIS standards of 95% or above. Ownership & Accountability Maintain control and tracking of operational losses and teller cash differences. Screen and interview applicants for operational positions. Coordinate with the RSM on actions and documentation related to disciplinary situations. Manage overall operations of the branch through effective delegation & follow-up. Demonstrate leadership skills as evidenced by modeling professional conduct & professional boundaries & coaching & mentoring staff, especially in sales activities. Ensure training & cross-training of staff. Identify any training, coaching or scripting needs. Ensure all necessary reports are completed and forwarded on a timely basis. Communicate problems, successes, challenges and personnel issues to the RSM on a regular basis. Adhere to the “no surprises” standard. Exercise sound judgement and common sense in protecting bank assets, while providing excellent customer service. Implement changes to policies and procedures timely and effectively. Personal losses within loss limit. Meet attendance guidelines. Administrative Control, Security & Audit Ensure satisfactory ratings by Internal Audit. Ensure satisfactory ratings by Branch Review (See Audit Performance Matrix, Personnel Policy manual, Page 8.1.1). Follow security protocols in opening, closing and internal operations procedures. Ensure that all staff is knowledgeable and adheres to Control Consciousness policies and procedures. Ensure branch remains within established loss limits. Compliance Responsibilities Complete regulatory tutorials to ensure understanding of compliance standards & expectations. Ensure that all staff completes regulatory tutorials and has an understanding of compliance standards & expectations. Answer regulatory questions correctly during Audit/Branch Review. Ensure CRA service hours branch goals are met. Work Environment: The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate. EQUIPMENT USED TO PERFORM FUNCTIONS: 10-key machine, Microsoft based computers, fax machine, photocopier, ATM, tube system for drive-up window, Branch Capture equipment. DECISION MAKING: (Give examples of decisions and recommendations made by incumbent) Approves non-standard transactions based on knowledge of client's account history. Schedules appropriate number of staff to successfully meet varying service demands and address any training needs. Determines best method to apply to resolve customer and/or staff conflicts, which preserve individual's dignity and comply with established banking policies. PROMOTIONAL GUIDELINES: Customer Service Managers are eligible for promotions based upon the approved level of the branch, i.e. CSM I, II, III, etc. After one year in current position, the following criteria must be met: Must have all audits and branch reviews rated satisfactorily. Must obtain an “at expectation” or better in all categories on the annual performance appraisal. Consistent pattern of growth in all areas of sales support. Requirements: MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS: Progressively more responsible in-branch operations where incumbent has gained a thorough knowledge of operational policies and procedures. Previous lead or supervisory experience preferred. Excellent interpersonal, organization and communication skills required. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. MENTAL DEMANDS: Successfully prioritize demands and meet quality and quantity service standards. Apply basic math skills to balance cash and reconcile ledger accounts. Evaluate job performance and identify training needs of subordinate staff. Identify and capture business opportunities. EOE Westamerica Bank's Privacy Policy may be found at: *********************************