Customer service manager jobs in Hesperia, CA - 802 jobs

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested

Elevate your leadership, responsibility and results-driven mindset to new heights with ALDI. After 44-weeks of training, District Managers take on the multi-million dollar responsibility of overseeing the operations of up to six stores. As a key member of our leadership team, you'll collaborate closely with store management to deliver exceptional customer service, achieve operational excellence and drive impressive sales growth. With ambitious plans to add 800 new stores by 2028, ALDI will provide you with the professional development and advancement opportunities you've been looking for. Roles within this division cover these areas: Southern & Central California and Arizona Click here to view our divisional map Position Type: Full-Time Starting Salary $105,000 Signing Bonus: $5,000 Salary Increases: Year 2 $120,000 | Year 3 - $130,000 | Year 4 - $140,000 Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. Consistently demonstrate the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role. Assesses, establishes, and implements appropriate store staffing levels with input from direct reports. Works with direct reports to develop and implement action plans that will improve operating results. Ensures adherence to company merchandising plans. Plans and conducts regularly scheduled meetings with direct reports. Assures the training, development, and performance of their team's staff to retain a motivated, professional workforce that achieves their career objectives. Recruits and recommends qualified employees for their team's staff positions. Approves all time-off requests for direct reports. Establishes and communicates job responsibilities and performance expectations to their team to assure mutual understanding of desired results; resolves internal or external barriers that prohibit successful goal achievement. Understands the overarching company strategy, as well as communicates and models the core values, of the organization to create a sense of teamwork and membership among employees. Reviews and analyzes the competitive pricing within the district and keeps leadership informed of ALDI's competitive pricing position. Provides product feedback to leadership, including making recommendations regarding new items to carry or those that should be discontinued. Coordinates with direct reports in the recruitment and interviewing of applicants. Confers with direct reports regarding the advancement of store personnel and when considering the discharge or discipline of store personnel. Supports direct reports in conducting store meetings. Consults with leadership on the development of their team's strategy. Advises leadership to source external vendors for applicable services when appropriate. Liaises with regions to ensure timely and efficient communication flow. Consults with the business to effectively design and streamline applicable processes within the organization. Keeps up-to-date on external best practices and relevant changes to their field/area; communicates updates to leadership. Ensures that store personnel comply with the company's customer satisfaction guidelines. Oversees and manages the appropriate resolution of operational customer concerns by store management. Ensures that store management monitors store conditions, equipment, and employee performance to maintain a safe environment for employees, customers, and vendors. Oversees and manages stores' compliance with established policies and procedures within the district, as well as applicable federal, state, and local regulations. Oversees and manages the achievement of store payroll budgets and total loss results; ensures that results achieved are within district budget. Review and analyzes store personnel's adherence to inventory procedures, product handling guidelines, and cash control policies and procedures to minimize losses. Conducts store inventory counts and cash audits according to guidelines. Manages their team by driving projects and tasks to completion through effective prioritization, work planning, resource allocation, and cross-functional collaboration. Identifies cost-saving opportunities and potential process improvements. Serves as the primary link between their team's staff and leadership to assure understanding of company goals, objectives, and opportunities for improvement. Other duties as assigned. Education and Experience: * Bachelor's Degree in Business or related field. Job Qualifications: Knowledge/Skills/Abilities Develops rapport, trust, and open communication that enhances the growth and job performance of direct reports. Works cooperatively and collaboratively within a group. Ability to facilitate group involvement when conducting meetings. Develops and maintains positive relationships with internal and external parties. Negotiation skills. Conflict management skills. Ability to interpret and apply company policies and procedures. Knowledge of the products and services of the company. Problem-solving skills. Excellent verbal and written communication skills. Prepares written materials to meet purpose and audience. Ability to stay organized and multi-task in a professional and efficient manner. Gives attention to detail and follow instructions. Establishes goals and works toward achievement. Knowledge of human resource management and the ability to manage store personnel relating to recruitment, selection, training, development, motivation, retention, and separation. Travel: Daily. Local. Company Car.

The Plant Manager is responsible for overseeing all aspects of manufacturing operations. This role ensures production efficiency, quality control, safety compliance, and team development in alignment with company goals and strategic initiatives. DUTIES AND RESPONSIBILITIES May include, but are not limited to, the following: · Lead plant operations to meet production targets, quality standards, and safety goals. · Oversee the layout and optimization of equipment, workflow, and workforce utilization specific to concrete tile manufacturing. · Develop and execute operational strategies to improve throughput, reduce waste, and enhance product quality. · Foster a culture of continuous improvement using lean manufacturing principles (e.g., Kaizen, Six Sigma). · Collaborate with cross-functional teams including Sales, Product Development, and Supply Chain to ensure customer satisfaction and timely delivery. · Manage plant budgets, including operating and capital expenditures, aligned with market demand and business forecasts. · Ensure compliance with OSHA, EPA, and other relevant safety and environmental regulations. · Promote a safe work environment and lead initiatives to achieve zero-injury performance. · Train and develop supervisory and managerial talent within the plant. EDUCATION, EXPERIENCE AND QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Bachelor's degree in Engineering, Industrial Management, or a related technical field. Experience Minimum 10 years of progressive leadership in manufacturing operations, preferably in building materials or concrete products. Experience with lean manufacturing and continuous improvement methodologies is highly desirable. Skills - Strong leadership and team-building capabilities. - Proficiency in interpreting financial reports, P&L statements, and operational KPIs. - Ability to manage multiple priorities in a fast-paced production environment. - Excellent organizational, communication, and decision-making skills. - Familiarity with ERP systems and manufacturing software tools. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to sit, stand, walk, bend, and lift up to 35 lbs. Vision requirements include close, distance, color, and peripheral vision. WORK ENVIRONMENT · Must be able to work in a manufacturing environment with moderate noise levels and exposure to dust and heat. Our compensation reflects the cost of labor across several US markets. The pay range $140,000 - $182,000 per year is based on relevant market data in our lowest and highest geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, experience, and skillset. Westlake is a total compensation company. Depending on the position offered, sign on payments, and other forms of compensation may be offered as part of a total compensation package (also to include a full range of medical and other benefits).

The Student Services Manager is primarily responsible for assuring a successful student experience through the entire student lifecycle, including: New student orientation, student support and advisory services, and alumni services. This role interfaces directly with the Dean of Campus Operations, Dean of Academics, Director of Financial Aid, National Registrar, Director of Admissions, and Director of Career Services. Essential Functions Participate in relationship management with prospective students and their families, alumni, and active students. Ensure a personal, supportive relationship is established with each student beginning with the onboarding process; establish an effective supporting relationship with them. Ensure all students complete Smart Measure and meet with students to discuss results. Regular and consistent engagement with students via various communication methods (one on one meetings, phone calls, text messages and emails). Make contact with all active students monthly through classroom visits, one-on-one meetings, or virtual/phone conversations. Meet with students daily to identify potential hurdles to student's success. Utilize communication skills/advising techniques to assist students in developing a success plan. Develop / support retention strategies effective in both active and inactive students. Track student progression in online programs and support the Program Chairs and Dean of Academics for student outreach. Manage Student Event calendar; Update posted schedules, calendars, and monitors each term. Coordinate bi-annual student focus groups and encourage student participation. Prepare and present material at internal workshops; both in person and virtually. Identify opportunities for student life activities to increase student involvement. Assist re-entry students on returning student application review process, discuss previous roadblocks and challenges to identify helpful resources to maximize student's program completion/retention, review status eligibility and re-entry needs/requirements. Connect students with Instructors/ Program Chair to get additional tutoring when needed. Assist with executing campus events; Career Fair, Job Fair, employer visits, class presentations, graduation and other campus events as needed. Active participation in Student Council / Student Groups. Work closely with pending graduates to ensure the completion of exit requirements are met. Assist in the development and ongoing management of an Alumni Program. Manage, plan, and execute events for alums. Support Career Services in new student job placement initiatives to ensure current students can find work while attending school. Network with potential employers to identify job opportunities for students / alumni and pass information to Career Services when new partnerships are established. Work with Education to support students in testing for their certifications and continuing their education towards more advanced degrees. Assist the Dean of Students with G&E (Graduate and Employment) Tracking, Program Completion Tracking, and yearly accrediting reporting. Complete other duties as assigned by the Dean of Student Affairs / Career Services Manager. Knowledge, Skills and Ability Required Knowledge of student development theory, techniques, and research associated with ensuring the success of diverse student populations. Knowledge of student advising theory and best practices; ability to implement these practices effectively. Knowledge of obstacles facing non-traditional students and strategies for overcoming them. Thrive in a fast-paced environment and demonstrate a passion for higher education. Must have excellent organizational and interpersonal skills and be able to articulate information well, both verbally and in written form. Must have an eye for detail due to the need for accurate record keeping/recording of information that is personal, monetary, and time-sensitive related. Must be self-motivated, be driven to meet goals, possess a strong work ethic, and be able to prioritize. Excellent problem-solving skills, leadership, and time management skills are necessary. Must have the ability to work both as a team member and independently; use sound judgment regarding organizational and departmental regulations, procedures, and policies; quickly establish and maintain rapport with students, faculty, alums, administration, and parents from varying cultural backgrounds. Must be able to prioritize multi-tasks in a fast-paced, high-demand work environment while always maintaining a professional demeanor. Must remain flexible regarding external factors that may affect the work schedule. Qualifications Education and Work Experience High School diploma or GED required. Bachelor's degree in education, student development, psychology, human relations, or related field, or a minimum of three (3) years in student affairs / engagement; required. Master's degree preferred. Experience in an educational setting supporting students' progress toward their educational goals. Experience with advising, counseling, mentoring, coaching, or providing navigation services for students in pursuit of post-secondary educational goals. Proficient user of CP and Microsoft Office- Word, Excel, PowerPoint, Outlook Experience with Anthology software preferred . Proficient user of Microsoft Office- Word, Excel, PowerPoint, Outlook Strong written and verbal communication skills

Azusa Unified See attachment on original job posting Education * Associate of Studies in Culinary Arts, Nutrition or Food service management from an accredited college or university with courses in institution management, dietetics, food and nutrition, hotel and restaurant management. Licenses/Certificates * Valid and current registration as a Registered Dietitian Nutritionist (RDN) with the Academy of Nutrition and Dietetics is required and must be obtained by the completion of the initial probationary period and must be maintained during employment. At minimum, candidates must be RDN eligible to meet this requirement. * A valid Food Protection Manager certificate approved by the State of California and must be maintained during employment. * A valid California Class C Driver License, a good driving record, and the ability to maintain insurability under the district's vehicle insurance policy. Use of a private automobile is required and must be maintained during employment. * USDA Professional Standards: Maintain a minimum of 10 hours of annual continuing education/ training in the areas within the scope of work. * Three letters of recommendation are required with application. * Education * Associate of Studies in Culinary Arts, Nutrition or Food service management from an accredited college or university with courses in institution management, dietetics, food and nutrition, hotel and restaurant management. Licenses/Certificates * Valid and current registration as a Registered Dietitian Nutritionist (RDN) with the Academy of Nutrition and Dietetics is required and must be obtained by the completion of the initial probationary period and must be maintained during employment. At minimum, candidates must be RDN eligible to meet this requirement. * A valid Food Protection Manager certificate approved by the State of California and must be maintained during employment. * A valid California Class C Driver License, a good driving record, and the ability to maintain insurability under the district's vehicle insurance policy. Use of a private automobile is required and must be maintained during employment. * USDA Professional Standards: Maintain a minimum of 10 hours of annual continuing education/ training in the areas within the scope of work. * Three letters of recommendation are required with application. * Comments and Other Information Experience * One year of experience in institutional food service production involving menu planning and nutritional analysis. Experience in a school district is preferred.

NUTRITION SERVICES SUPERVISOR at Azusa Unified Share on X - Application Deadline 2/3/2026 4:30 PM Pacific Date Posted 1/20/2026 Contact Joanne Klein ************ 4228 Number of Openings 1 Salary Pay Range $63,128 - $71,647 Annually Length of Work Yea Nutrition, Supervisor, Food Service, Nutritionist, Healthcare

The plant manager is responsible for overseeing all aspects of the production process within the facility. Strong leadership, communication, and critical thinking skills are essential for success in this role. Key duties include: · Responsible for the processes from quote to order to manufacture to ship to invoice to collection · Ensuring daily operations run smoothly and efficiently to meet production targets and deadlines (Ship on time and complete!). · Developing and implementing strategies to improve productivity, reduce costs, and increase output. · Managing scheduling, staffing, and resource allocation to optimize the manufacturing process. · Enforcing health, safety, and compliance protocols to maintain a safe work environment. · Analyzing production data and metrics to identify areas for improvement. · Communicating with employees, customers, and central staff to coordinate activities. · Recruiting, training, and managing plant personnel. · Overseeing local product sales and customer interactions. · Represent the company in the local community. · Communicate with customers and help identify potential prospects. Qualifications: · Proficient in using the Microsoft Office Suite · 5+ years of experience in a production/manufacturing leadership role. Excellent written and verbal communication skills Bachelor's degree in manufacturing, operations, or a related field preferred Bilingual preferred (English and Spanish)

MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories. At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities. In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world. Job Details: MANGO at Victoria Gardens in Rancho Cucamonga, California is currently recruiting for a FULL TIME STORE MANAGER to join our team! Reporting to the District Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant. Key Responsibilities: To ensure an excellent level of customer service is provided in the store To plan, apply and monitor the required measures in order to reach and exceed sales targets To analyze and review management indicators and costs in order to improve them To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability To be familiar with the collection, and control and manage the stock to maximize sales To act as a role model and promote effective communication within the team To recruit, train and ensure the seamless integration of the new employees To lead and motivate the team, ensuring the development of staff potential To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs To ensure the optimal management of personnel administration duties We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry. You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity! Apply now and start a long and successful career within MANGO. What makes us special? • As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest! • Insurance Benefit: You only pay a % of the value! • 401(K) Pension Plan • Holidays + Wellness Days • Vacation Days • Commuter Benefits • Bonus and/or Commission paid monthly • At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success. • Think big! Mango offers you international opportunities in over 115 markets for you to broaden your horizons and grow with us globally. You got it? We like you!

The Automotive Customer Service BDC Manager is the direct Supervisor of the Automotive Customer Service BDC Consultant and is responsible for the following but not limited to: managing the BDC Consultants, ensure that department metrics and goals are met in relation to customer contacts, appointments set, appointments show and sold. Duties And Responsibilities: Ensure that department metrics and goals are met in relation to appointments set, appointments show and sold for Internet and Inbound phone leads • Maintain and increase ROI levels set by the company • Assist in the process of generating the sales of vehicles, service, aftermarket products and finance products • Assist in the training of sales and the BDC Consultants as it relates to the e-Sales office functions • Be proficient in dealing with customers via telephone and email • Measure and maintain performance levels set by the company • Compile all necessary reports on a timely basis • Manage employee schedules and time clock reporting for payroll • Measure, monitor and report all shows and sales (delivered) deals by the BDC Consultants for commissions and bonus • Hiring, evaluating, managing, counseling, terminating and disciplining of all BDC personnel • Effectively utilize CRM and Lead Management tools • Install processes and train employees • Be knowledgeable about sales process, business philosophy, and products • Knowledge of office practices and administrative procedures • Train staff all processes • Will follow behavioral expectations consistent with the Company's visions/values Qualifications: • Previous dealership experience required • Must have sales experience • Must have flexible availability • Skill in the use of personal computers and personal computer software packages, CRM, Internet, Outlook Email, MS Word, MS Excel and various other applications • Ability to work in call center environment • Ability to organize and handle multiple tasks with flexibility • Ability to thrive in a team environment and consistently display professional demeanor. It's time to make the most important move of your career. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. We Would Love To Talk With You! Apply By Clicking The "Apply Now" Button

In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million. Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a... The Customer Service Manager plays a critical role in ensuring customer satisfaction and operational efficiency at Datwyler. This role oversees all aspects of the customer service process, from lead generation to order entry. The ideal candidate will bring experience working in the elastomer industry, using direct experience in customer service roles, to lead and coach the regional CSR team. A strong understanding of elastomer products, applications, and industry specific customers is crucial to success in this role. Responsibilities: Strategic and operational Lead, coach, and manage the regional customer service team to ensure timely and accurate processing of leads, RFQs, and customer orders. Monitor and track the number of quotes generated by each CSR; analyze win/loss rates and provide regular reporting to commercial leadership team. Ensure team is properly trained, proactively create training schedule, communicate system gaps to leadership, etc. Monitor and track lead generation through sales cycle, analyze lead conversion and provide regular reporting to commercial leadership team. Ensure team is properly trained, proactively create training schedule (as needed), communicate system gaps to leadership, etc. Serve as the escalation point for complex customer issues, coordinating with internal departments to deliver timely resolutions. Ensure CSR team is utilizing contract review, ensure adoption of process, proactively provide cross functional leadership with Quality team, lead training as needed Main point of contact for customer surveys, cross functional leadership to ensure completion. Maintain deep knowledge of elastomer products, including materials, applications, and performance characteristics, to support customer needs. Develop and implement customer service policies, procedures, and performance metrics (KPIs) to drive continuous improvement. Support contract review process and quoting functions in collaboration with commercial team. Monitor customer satisfaction and develop strategies to improve the overall customer experience. Ensure all customer data is accurately maintained in the ERP and CRM systems. Experience/Skills: Bachelor of Arts degree with a commercial or technical focus 10+ years' experience of customer service experience in a manufacturing or industrial setting; elastomer, rubber, or polymer industry experience strongly preferred. 2+ years of leadership or management experience. Knowledge of the production and application of elastomer components is preferred. Knowledge of common industry specific requirements and specifications. Purposeful, communicative and customer-oriented personality. Strong analytical, technical and financial skills. Proficient with CRM, SAP 4S/Hana, and Microsoft Office Suite. Exceptional interpersonal skills to work cross-functionally and as a team leader. Ability to multitask and thrive in a fast-paced deadline-driven environment. Technical aptitude and problem-solving skills related to product performance, specifications, and customer needs. Excellent writing and verbal communication skills and the ability to communicate at all levels. Expert English proficiency (verbal and written). Successful Attributes: Work from a local office space with a dedicated home office space-TBD by Head of Sales Americas Willingness to travel to regional Datwyler manufacturing sites, travel to support conferences, shows and exhibitions What we offer: A dynamic work environment that balances professional challenges with personal flexibility. An attractive compensation package, including a substantial competitive base salary and performance-related bonuses. Opportunities for professional growth in a customer-focused company that values respect and excellence. Be yourself at Datwyler We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas. ****************

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Company parties Dental insurance Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Vision insurance Location: Ontario, CA Job Type: Full-Time About the Role: We are seeking a Customer Service Manager to lead our customer service team and ensure an exceptional experience for every client. This role focuses on team leadership, process optimization, and delivering outstanding service quality. Responsibilities: Manage daily operations of the customer service team, ensuring timely and accurate order processing. Monitor and improve workflow efficiency, service metrics, and customer satisfaction. Resolve escalated customer issues and implement solutions to prevent recurrence. Lead team meetings, assign tasks, and maintain coverage for all shifts. Oversee training programs and maintain cross-training for all team members. Collaborate with inventory, logistics, and other departments to meet delivery commitments. Prepare reports on performance metrics and present improvement plans to senior management. Qualifications: 3+ years of experience in customer service leadership or operations management. Strong problem-solving and organizational skills. Excellent communication and interpersonal abilities. Proficiency in analyzing performance data and implementing process improvements. Ability to work flexible hours, including occasional evenings and weekends. Benefits: Competitive salary and performance-based bonuses. Health, dental, and vision insurance. Paid time off and holidays. Opportunities for professional growth and development. Ready to lead a team that delivers exceptional customer experiences? Apply today and join a company that values innovation, collaboration, and customer success.

Please, review and apply for this position through the QCI system following the link below (Copy and Paste): http://jobs.qcitech.com/jobseeker/Customer_Service_Manager_J02157241.aspx *You can apply through Indeed using mobile devices with this link. Additional Information

Please, review and apply for this position through the QCI system following the link below (Copy and Paste): http://jobs.qcitech.com/jobseeker/Customer_Service_Manager_J02157241.aspx *You can apply through Indeed using mobile devices with this link. Additional Information

Customer Service Manager is responsible for the continuous improvement of practices, leading the delivery of best customer service as well as the leading the strategic alignment for the company's continuous fast growth. This role will provide leadership and direction to the Customer Service team to ensure that an excellent standard of service is provided and maintained. Job Duties: Maintain an expert understanding of Sunny products and operations to better understand the needs of the customer and the needs of the company. Plans, coordinates, and assists with the daily workflow to achieve maximum productivity Oversee a team of customer service teams and ensure they are providing an exceptional customer experience. Ensure customer part orders are shipped, accurately, in timely manner. Monitor and oversee the Customer Service Team processes and quality. Builds relevant solutions and product enablement support. Review emails, chat, and phone call communications ensuring that company policies and ideals are upheld Resolve complex, escalated customer problems or disputes in a professional manner. Coach and support team members to help them meet departmental goals. Keep records and documentation of customers' interactions for training purposes. Create monthly departmental reports to determine whether KPIs are being met and where there is room for improvement. Constantly provide customer feedback to internal cross-functional teams to improve product and customer experience. Investigate and solve customers' problems, which may be complex or long-standing, that have been passed on by customer service representatives. Process customer returns and manage return inventory Requirements Process customer returns and manage return inventory Requirements Improve customer service procedures, policies, and standards for the customer support department. Review processes, propose efficiency improvements, and implement process improvements Requirements: Bachelor's degree required 5+ years prior experience in customer-facing roles. Proven experience in a leadership role is required. Effective verbal and written communication skills and excellent phone etiquette and elevated speech Must demonstrate strong analytical thinking skills. Should possess strong problem-solving skills and the ability to make sound judgment calls. Superior organizational and time management skills. Knowledge of customer service programs and databases, or the ability to learn new software quickly.

Responsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnering with related Cathay department colleagues to proactively provide services for customers. Ensure regulatory compliance and staff adherence to bank policies and procedures. Maintain operational integrity of the branch. DIRECT REPORTS The incumbent supervises Relationship Bankers and all Operations staff (depending on the branch's staffing requirements) ESSENTIAL FUNCTIONS Service and Sales Responsibilities: Interact in an effective and professional manner with all levels of bank personnel, corporate and bank clients demonstrating commitment to quality and extraordinary customer service Ensure staff are actively profiling customers during new account and teller transaction process to identify cross sell opportunities to meet customer needs/requirements Responsible for developing and tracking individual performance goals. Develop coaching and mentoring process for staff to ensure their performance meets bank customer service, sales, and operational requirements Establish and manage achievement of assigned team and individual sales production goals Collaborate with Branch Manager / Relationship Manager in support of prospect and customer calls to develop customer onboarding plan, including set-up of products and services Support business development colleagues, and perform marketing activities as needed in efforts to achieve branch growth and profitability goals May register as MLO (Mortgage Loan Originator)- based on branch/market needs, to support loan inquiries, interview loan applicants, and assist with loan related functions Represent the bank by actively participating in outside civic/community affairs, business/ industry-related organizations and other professional activities as appropriate Operations, Management & Administration Responsibilities: Direct the operations functions of the branch. This encompasses the full knowledge of branch functions which include- new accounts, teller operations and safe box. The incumbent acts as the resident expert on procedural, risk and regulatory functions within the branch Ensure that the branch consistently complies with all bank policies/procedures, banking regulations and meets satisfactory audit rating. Implement appropriate controls and oversight for any identified deficiencies Ensure sound operating conditions are maintained in the branch by utilizing the daily and monthly operational and reporting reviews along with completion of required branch certifications Perform staffing evaluation to ensure appropriate levels of staffing and skill sets in support of customer service requirements. Work with Branch Manager and Regional management on effective staff deployment and utilization Ensure performance reviews/evaluations of the branch's non-officer staff and officers as assigned, are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer service skills and sales/referral activities Recommend hires, transfers, terminations, salary adjustments, performance standards and reviews. Approve employee daily time records, work assignments, vacations, sick pay, etc. May serve as Safety and/or Security Officer for the branch QUALIFICATIONS College degree a plus. Three to five years' experience in a similar capacity with management/supervisory responsibilities. Comprehensive knowledge of all aspects of branch service functions. Thorough knowledge of bank policies and procedures. General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures. Direct sales experience desired. Computer experience (Microsoft Word, Excel, Outlook) required. Good management skills with emphasis on planning, organization and scheduling. Excellent verbal and written communication skills. Bi-lingual English and Chinese (Mandarin or Cantonese) preferred. OTHER DETAILS $26.44 - $31.25 / hour Pay determined based on job-related knowledge, skills, experience, and location.This position may be eligible for a discretionary bonus.

Empathy, compassion, respect, and trust ? Are these your values? If so, apply today! At ESSC these are our values too and they drive our passion to achieve our mission. This position will monitor the day-to-day operation of the Riverside Adult Day Program. The Supervisor evaluates, and trains associates within scope of authority. In addition, the Supervisor will assist with planning of all aspects of service to achieve desired outcomes and assures services comply with person-centered service design and with all applicable internal and external oversight. Seeking a candidate that can work collaboratively with Program Directors and all service line associates to ensure delivery of high quality person-centered services that empower people, meet their personal needs, and support them to direct their own days and lives. Position: Supervisor, Adult Day Services Location: Riverside Hours: Full-time - Monday-Friday - 8:00 am to 4:00 pm Hourly Starting Pay Rate: $26.00 per hour Additional Details: Driving required as needed and must have a clean DMV record *We provide CPR/First Aid certification for Adult Day Services* Excellent Monday through Friday work schedule. No weekends or evenings Full-time positions are eligible for medical, dental, & vision, 401k program, tuition reimbursement of up to $5,250 per year, student loan counseling program, 15 days of paid time off, 11 paid holidays, etc. We offer a career path providing room to grow! Great work culture & work/life balance ESSC is the largest disability services organization in California and we have been operating for over 100 years! At ESSC, we value the uniqueness and dignity of our associates and their contributions to our organization. Join a team with an amazing work culture, career path, and great benefits for part and full-time positions. Responsibilities Supervises the coordination of service delivery for individuals as designated; including but not limited to intake process, assessments, service assignment, and effective service delivery; facilitates or conducts associated meetings. Oversees and coordinates data collection, organization, and storage of documentation related to individuals who use the services; including handling of electronic health records where required. Promotes, models, and ensures adherence with person-centered standards and service culture by ensuring person-centered planning, and inclusion of opportunities and variety of experiences reflective of the interests and preferences of individuals who use the service. Understands and reinforces all concepts of the ESSC PCCP manual. Ensures compliance of, and exhibits, a thorough understanding and functional knowledge of all quality assurance and safety standards for designated service(s), inclusive of all organizational standards and applicable licensing agencies, service design, accreditations and other regulatory requirements. Provides input to the development and improvement of policies and procedures. Evaluates training needs and conducts thorough observations of all associates within the service; based on identified needs, provides feedback in a manner that is effective, constructive, and conducive to the associates growth and success. Ensures the proper completion of all required personnel documentation. Maintains positive working relationships with associates, with individuals who use the services, their support team, referral agencies, community contacts, and others who are important to them and their success. Substitutes for direct service associates as needed. Performs other duties as assigned. Qualifications Ability to communicate effectively, through oral and written skills, with all levels of personnel and the general public. Able to foster team work, effective monitoring, motivating, training, and mentoring of staff. Knowledge of person-centered programming approach providing services to create purposeful and meaningful activities. Ability to consistently demonstrate good judgment and decision-making skills; exercise discretion and handle sensitive and confidential matters appropriately. Ability to develop associates and provide approved upon effective progressive discipline when necessary. Ability to interpret and carry out written and/or oral instructions. Ability to properly interpret and implement policies, procedures, and regulations. Ability to demonstrate active listening, patience, and empathy in communicating with individuals that use the service, their families and/or caregivers. Demonstrated proficiency with Microsoft Office applications (e.g. Outlook, Excel, Word, and PowerPoint) and the electronic health records system. Ability to provide assistance with personal care to participants, including ability to transfer an individual who has no weight-bearing skills. Ability to resolve conflicts and remain calm and collective in stressful environment. Able to establish and maintain a working environment conductive to positive morale, quality, creativity, and teamwork. Ability to lift up to 50 pounds repetitively. Ability to walk, stoop, stand, and kneel for extended periods of time. Ability to push wheelchairs on a variety of terrain. Must be able to tolerate an outdoor work environment inclusive of a variety of weather conditions. Ability to travel locally with individuals who use the service to participate in activities related to the service. Ability to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation per Easterseals Southern California and/or program requirements. Ability to pass post-offer medical examination and test for tuberculosis. Ability to travel throughout Southern California to multiple ESSC locations with own reliable transportation. Provide proof of valid California driver's license, a clean driving record, proper auto insurance, and vehicle registration, in compliance with Transportation Safety Standards. May be required to transport individuals using the service. Must pass all drug testing required by ESSC. EDUCATION: Bachelor's degree in Human Services or related field preferred. Possess and maintain valid CPR and First Aid Certifications. Possess and maintain non-violent crisis management/intervention certifications (such as CPI, QBS, etc.). EXPERIENCE: Four (4) years of work experience in related field is preferred, including some supervisory experience. Or the combination of experience, education, and training to perform the job successfully.

Join Us in Transforming Lives Every Day At OneLegacy, every moment counts. As the nation's largest organ, eye, and tissue recovery organization, we are dedicated to saving lives and sharing hope. Guided by our values of integrity, compassion, stewardship, diversity and inclusion, urgency, innovation and excellence, and collaboration, our team works tirelessly to honor every gift of donation. This is more than a job; it's an opportunity to make a profound impact on countless lives. Job Type: Full-time, Exempt Work Hours: Exempt employees shall be paid an established salary on a bi-weekly basis and are expected to fulfill the duties of their position regardless of hours worked. The workweek for full-time exempt employees is normally considered to be 40 hours; however, greater emphasis is placed on meeting the responsibilities assigned to the position than on working a specified number of hours. Exempt employees are not eligible to receive overtime compensation. Must be available evenings, holidays, and weekends as required. Work Setting: In-person Location: Employee may be assigned to a base office in Azusa, CA. Travel: Required to travel by personal auto, OneLegacy vans and/or air to meeting sites and other locations. Summary of Functions: The Supervisor, Organ Surgical Services, is responsible for the supervision of the day-to-day organ recovery operations including staffing logistics, case logistics, and the recovery of organs. Provides instructions to staff on the recovery efforts to ensure all organs recovered follow the specifications and guidelines by both OneLegacy and OPTN. Ensures all staff are trained and have the necessary equipment, tools, and supplies for performing the various types of organ recoveries. The supervisor performs all duties and responsibilities in compliance with OneLegacy policies and procedures, the standards and regulations as outlined by the OneLegacy, CMS, UNOS, OPTN and other applicable federal, state and local laws. Under the guidance from the Manager of Organ Surgical Services (MORS), the Organ Recovery Services Supervisor (SORS) will be responsible for the Surgical Recovery Coordinators, Organ OR coordination, organ mechanical perfusion and research organ recovery, allocation of research organ and organ pathology. This position requires an advanced level of expertise and overall understanding of the surgical organ recoveries and transplantation process. Responsibilities include the following below. Duties & Responsibilities: Essential Job Functions: 1. Supports the organizations Mission, Vision, Initiatives and Core Values 2. Oversees the day-to-day organ recovery operations including but not limited to staffing activities and Organ recovery activities. 3. Provides direct supervision of the staff performing recoveries in-field or at a Onelegacy recovery facility. 4. Ensures staff are properly trained to perform all assigned tasks and functions. 5. Functions as a Supervisor on Call (24-hour shifts) withing Organ Recovery Services and provides staff with instructions and guidance to maximizing organ recovery opportunities and ensure the procedures and policy are being performed 6. Functions as a Surgical Recovery Coordinator during staffing shortages or high case volumes. 7. Performs both Annual competencies and General competencies for all surgical recovery coordinators. 8. Performs periodic in field evaluations and observations of SRC, PTC and RCC when on active organ OR recovery, both brain death and DCD donors. 9. Works collaboratively with Organ Recovery Services Manager to perform annual reviews of the surgical recovery coordinators. 10. Required to attend all General staff meetings, Leadership meetings and Department meetings deemed necessary by the Manager, Director, or CEO. 11. Represents OneLegacy at any local, regional, or national meetings 11. Works collaboratively with peers and leaders of other departments to improve communication and performance. 12. Audits the recovery process and provides staff with necessary feedback for improvement. 13. Ensures staff understand and comply with all recovery objectives, performance standards, and policies. 14. Ensures the facility maintenance and cleaning. 15. Ensures staff complete UKG/Timesheets Accurately and on time. 16. Provides staff in the moment coaching or mentoring to foster a teamwork environment. 17. Conducts monthly one on one with staff and performs annual reviews. 18. Assists with recruiting and interviewing new staff both internally and externally Supervisor Responsibilities: 1. Oversight and supervision and training of Surgical Recovery Coordinators a. Additional higher-level oversight and supervision of traveler surgical recovery coordinators when applicable. 2. Act as Surgical Recovery Resource on call: a. 24 hours on call resource for surgical recovery coordinators including PTC and RCC when on an active OR b. Create daily staffing model to ensure organ surgical services provides support for all active donor cases going to OR c. Act as Surgical triage for issues regarding donor O.R. process, kidney perfusion, documentation, surgical damage, team huddles, and events in the O.R. d. Participate in twice daily Donor Rounds e. Participate in once daily O.R. Plan Rounds 3. Training a. Didactic and practical hands-on training of new staff b. Ongoing training of current staff c. Review, revision, and development of training documents and competencies 4. Policy development a. In partnership with the Manager of Organ Recovery Services, review and make recommendations for updates to all organ recovery service policies. 5. Required availability to act as expert Surgical Recovery Coordinator during surging donor cases at Azusa and donor hospitals, responsibilities to include. a. Surgical Coordinator b. Scrub Tech at ATRC or RTRC c. Mechanical Perfusion of Organs d. Recovery of research organs e. Education and Training of external partners 6. Mechanical Perfusion a. Develop and implement training program for SRCs to provide mechanical organ perfusion at either partner hospital O.R. or a OneLegacy facility. 7. Research Organ Allocation a. Develop and implement training programs for allocation of research organs. b. Ensure effective allocation, recovery, and distribution of research organs. 10. Reviews and audits Recovery Documentation. Skills and Abilities: 1. Must have the ability to delegate, inspire and communicate effectively. 2. Excellent verbal and written communication 3. Strong interpersonal and problem-solving skills 4. Have a commitment to the organization. 5. Ability to coach and mentor staff in career growth. Physical Environment/Working Conditions: Location: Corporate office. Travel: Required to travel by personal auto, OneLegacy vans and/or air to meeting sites and other locations. Work Hours: Exempt employees shall be paid an established salary on a bi-weekly basis and are expected to fulfill the duties of their position regardless of hours worked. The workweek for full-time exempt employees is normally considered to be 40 hours; however, greater emphasis is placed on meeting the responsibilities assigned to the position than on working a specified number of hours. Exempt employees are not eligible to receive overtime compensation. Must be available evenings, holidays, and weekends as required. Job Qualifications and Requirements: Education: Required to have one of the following: Associate degree or higher education degree. Completion of a Certification Program such as: Emergency Medical Technician (EMT), Surgical Technologist (CST), Paramedic (NRP), Certified Nurse Assistant (CNA), Licensed Vocational Nurse (LVN), Registered Nurse (RN). Experience in allied health fields such as (physiology, anatomy, surgical technologist (scrub tech), EMT, ER Technologist, paramedic, pathology, or nursing). CEBT or CTBS Certifications is preferred but not required. Experience: Two years of experience in tissue or organ recovery is required. Certification & License: OneLegacy requires employees to maintain a current California driver's license and current vehicle insurance. Required to have reliable automotive transportation. Requirement: Employee must be able to pass a local government agency (coroner's office) background check. Equipment: Reliable automotive transportation required. Salary Range: $95,000 - $140,000 The above salary range represents a general guideline; however, OneLegacy considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Benefits Medical/Dental/Vision Plans -Employer pays 90% of premium cost for employee and their dependents 19 days of PTO 2 Floating Holidays 10 Holidays Life Insurance Supplemental Life Insurance Wellness Plans Employee Assistance Program Pet Insurance Gym Onsite Mileage Reimbursement to applicable positions Tuition Reimbursement Employee Referral Program 403b Retirement Plan with an annual discretionary 8% Employer contribution School Loan Forgiveness

In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million. Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a... The Customer Service Manager plays a critical role in ensuring customer satisfaction and operational efficiency at Datwyler. This role oversees all aspects of the customer service process, from lead generation to order entry. The ideal candidate will bring experience working in the elastomer industry, using direct experience in customer service roles, to lead and coach the regional CSR team. A strong understanding of elastomer products, applications, and industry specific customers is crucial to success in this role. Responsibilities: * Strategic and operational * Lead, coach, and manage the regional customer service team to ensure timely and accurate processing of leads, RFQs, and customer orders. * Monitor and track the number of quotes generated by each CSR; analyze win/loss rates and provide regular reporting to commercial leadership team. Ensure team is properly trained, proactively create training schedule, communicate system gaps to leadership, etc. * Monitor and track lead generation through sales cycle, analyze lead conversion and provide regular reporting to commercial leadership team. Ensure team is properly trained, proactively create training schedule (as needed), communicate system gaps to leadership, etc. * Serve as the escalation point for complex customer issues, coordinating with internal departments to deliver timely resolutions. * Ensure CSR team is utilizing contract review, ensure adoption of process, proactively provide cross functional leadership with Quality team, lead training as needed * Main point of contact for customer surveys, cross functional leadership to ensure completion. * Maintain deep knowledge of elastomer products, including materials, applications, and performance characteristics, to support customer needs. * Develop and implement customer service policies, procedures, and performance metrics (KPIs) to drive continuous improvement. * Support contract review process and quoting functions in collaboration with commercial team. * Monitor customer satisfaction and develop strategies to improve the overall customer experience. * Ensure all customer data is accurately maintained in the ERP and CRM systems. Experience/Skills: * Bachelor of Arts degree with a commercial or technical focus * 10+ years' experience of customer service experience in a manufacturing or industrial setting; elastomer, rubber, or polymer industry experience strongly preferred. * 2+ years of leadership or management experience. * Knowledge of the production and application of elastomer components is preferred. * Knowledge of common industry specific requirements and specifications. * Purposeful, communicative and customer-oriented personality. * Strong analytical, technical and financial skills. * Proficient with CRM, SAP 4S/Hana, and Microsoft Office Suite. * Exceptional interpersonal skills to work cross-functionally and as a team leader. * Ability to multitask and thrive in a fast-paced deadline-driven environment. * Technical aptitude and problem-solving skills related to product performance, specifications, and customer needs. * Excellent writing and verbal communication skills and the ability to communicate at all levels. * Expert English proficiency (verbal and written). Successful Attributes: * Work from a local office space with a dedicated home office space-TBD by Head of Sales Americas * Willingness to travel to regional Datwyler manufacturing sites, travel to support conferences, shows and exhibitions What we offer: * A dynamic work environment that balances professional challenges with personal flexibility. * An attractive compensation package, including a substantial competitive base salary and performance-related bonuses. * Opportunities for professional growth in a customer-focused company that values respect and excellence. Be yourself at Datwyler We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas. **************** Nearest Major Market: Riverside Nearest Secondary Market: Los Angeles

Benefits: 401(k) 401(k) matching Bonus based on performance Company parties Dental insurance Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Vision insurance Location: Ontario, CA Job Type: Full-Time About the Role: We are seeking a Customer Service Manager to lead our customer service team and ensure an exceptional experience for every client. This role focuses on team leadership, process optimization, and delivering outstanding service quality. Responsibilities: Manage daily operations of the customer service team, ensuring timely and accurate order processing. Monitor and improve workflow efficiency, service metrics, and customer satisfaction. Resolve escalated customer issues and implement solutions to prevent recurrence. Lead team meetings, assign tasks, and maintain coverage for all shifts. Oversee training programs and maintain cross-training for all team members. Collaborate with inventory, logistics, and other departments to meet delivery commitments. Prepare reports on performance metrics and present improvement plans to senior management. Qualifications: 3+ years of experience in customer service leadership or operations management. Strong problem-solving and organizational skills. Excellent communication and interpersonal abilities. Proficiency in analyzing performance data and implementing process improvements. Ability to work flexible hours, including occasional evenings and weekends. Benefits: Competitive salary and performance-based bonuses. Health, dental, and vision insurance. Paid time off and holidays. Opportunities for professional growth and development. Ready to lead a team that delivers exceptional customer experiences? Apply today and join a company that values innovation, collaboration, and customer success. Compensation: $70,000.00 - $80,000.00 per year Join Our TeamLooking for a new opportunity that is family-oriented, challenging and fun? That is how the BestPack team describes working here, so consider joining us! We are always looking for new talent that is self-motivated, resourceful, hungry to learn, and wants to provide solutions. If that sounds like you, please take a look at our openings and reach out to find your next adventure at BestPack. Who We AreBestPack has a team of truly awesome people and a culture that enthusiastically supports the growth of every member. Our company's core values are to be teachable, driven, resourceful, honest, and to have fun doing our work. These core values support our passion of helping each other thrive. If these values really resonate with you and you find yourself emphatically nodding along, you will probably really enjoy becoming part of the BestPack team! Perks 401(k) plan w/ employer match Flexible PTO program Paid holidays Comprehensive Health Plans Employer-paid Dental and Vision Growth Opportunities & More!