Customer service manager jobs in Hesperia, CA

Service Champions is seeking an experienced and motivated Plumbing Service Supervisor to oversee our plumbing operations in Orange County, CA. The Plumbing Service Supervisor will be responsible for managing a team of plumbers, ensuring high-quality workmanship, maintaining safety standards, and optimizing job efficiency. This position requires strong leadership, technical expertise, and the ability to train and mentor team members. Key Responsibilities: Supervise and coordinate daily plumbing operations, ensuring projects are completed on time and within budget. Lead, train, and mentor plumbing technicians to enhance their skills and maintain high-performance levels. Ensure compliance with local plumbing codes, safety regulations, and company policies. Assist with troubleshooting complex plumbing issues and provide technical guidance to the team. Maintain inventory control of plumbing materials and equipment. Work closely with the dispatch team to schedule jobs efficiently. Conduct site visits and inspections to ensure quality control and customer satisfaction. Address customer concerns and provide excellent service to maintain Bell Brothers' reputation for quality workmanship. Support hiring, training, and performance management initiatives for the plumbing department. Assist in the development and implementation of strategies to improve productivity and profitability. Qualifications: Minimum of 5 years of experience in residential plumbing. At least 2 years of experience in a supervisory or leadership role preferred. Strong knowledge of plumbing systems, codes, and safety regulations. Excellent leadership, communication, and problem-solving skills. Ability to read blueprints, schematics, and technical drawings. Proficiency in using plumbing tools and equipment. Valid driver's license. Ability to work flexible hours, including weekends and on-call rotations as needed. Benefits: Competitive salary based on experience, with opportunity for bonus. Health, dental, and vision insurance. 401(k) with company match. Paid time off and holidays. Ongoing training and career development opportunities. Company vehicle provided. #SCC Pay Range$85,000-$95,000 USD About Service Champions: A career with Service Champions can change your life. Recognized as one of Orange County's top places to work, many of our employees have shared that they love working here and the success it has brought them. You can be proud to be a part of Service Champions. We are a nationally recognized residential heating and air conditioning company that serves Southern California homeowners. Because our clients love our service and friendliness, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service. We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Privacy Policy

The Director of Customer Experience Transformation (CX) is a strategic and forward thinking leader responsible for transforming how Athens Services understands, designs, and delivers exceptional customer experiences across every touchpoint. This role leads the innovation, analytics, and improvement engine behind our Experience Strategy-empowering teams through data, technology, and human-centered design to create lasting loyalty and operational excellence. A passionate advocate for both customers and employees, this leader will use advanced experience management platforms-particularly Qualtrics XM-to translate insights into measurable outcomes, driving continuous improvement across service, operations, and digital channels. Key Responsibilities Strategic Leadership & Transformation • Develop and execute the enterprise-wide Customer Experience Strategy that aligns with Athens' “People, Service, Environment” values and supports organizational growth. • Lead a portfolio of transformation initiatives focused on experience innovation, data driven decision making, and continuous improvement. • Partner cross-functionally (Operations, IT, Sales, HR, and Marketing) to embed CX principles into systems, processes, policies, technology, and daily practices. • Serve as a trusted advisor to leadership peers translating insights into strategic priorities, policies, and action plans. Experience Management & Analytics • Champion Qualtrics Experience Management (XM) as the backbone of Athens' voice-of customer program, overseeing deployment, adoption, and integration with enterprise systems. • Lead customer persona identification and segmentation to ensure programs and communications are tailored to the unique needs, behaviors, and motivations of each customer group. • Design and maintain end-to-end customer journey maps that visualize key pain points and moments of truth across the service lifecycle, driving targeted improvements and innovation opportunities. • Design dashboards, scorecards, and analytics that measure NPS, CSAT, CES, retention, and service excellence across customer journeys. • Identify emerging patterns and predictive indicators to proactively resolve service friction and elevate customer trust. • Use AI, automation, and advanced analytics to transform raw feedback into strategic insights and innovation opportunities. Operational Excellence & Process Innovation • Lead continuous improvement initiatives using Lean, Six Sigma, and service design methodologies to improve end-to-end experiences. • Redefine KPIs, SLAs, and quality metrics to align with world-class standards enabled through Genesys and Qualtrics integration. • Oversee change management and readiness across departments to ensure successful adoption of new CX tools and processes. Team Leadership & Culture • Lead and inspire a diverse team of customer experience professionals, analysts, and leaders. • Cultivate a customer-obsessed culture grounded in empathy, accountability, and performance excellence. • Foster collaboration, recognition, and growth-ensuring that every employee understands their role in creating exceptional experiences. Innovation & Future Readiness • Benchmark against global best practices and design-thinking frameworks to keep Athens on the forefront of CX innovation. • Leverage technology, automation, and AI-driven personalization to anticipate customer needs and deliver seamless interactions. • Represent Athens as a thought leader in customer experience, both internally and within the industry. Qualifications Required • 10+ years of progressive leadership in customer experience, service operations, or transformation roles. • Proven success implementing or managing Qualtrics XM or similar experience management platforms (Medallia, Salesforce Experience Cloud, etc.). • Deep expertise in CX strategy, analytics, and change leadership across complex, multi-site organizations. • Strong analytical, problem-solving, and storytelling skills-able to translate insights into executive-level recommendations. • Excellent communication and influencing skills with cross-functional and executive teams. • Bachelor's degree in Business, Marketing, Organizational Leadership, or related field. Preferred • Master's degree (MBA or similar) preferred. • Certification or experience in Lean Six Sigma, Service Design, or Process Improvement. • Experience leading large-scale customer operations or contact center transformations. • Bilingual English/Spanish and local market understanding (Southern California) a plus. Why Join Athens At Athens, Experience is Everything. As we modernize our systems, elevate service delivery, and strengthen our connection to the communities we serve, this role will be pivotal in designing the future of customer experience-one that blends technology, analytics, and heart to deliver excellence every day.

Job Title: Project Manager I Pay Range: $45 - 48/Hr. On W2 (Depending on Experience/Interview) Duration: Contract Role (Possible Extension or Temp to Hire for Right Candidate) Schedule: Monday to Friday 07:00 AM to 04:00 PM (Hybrid 2 days per week in Office) Job Description: Support project management staff in completing necessary tasks/deliverables to ensure project success Input data and records into tracking systems, project management tools, and systems of record ensuring data integrity Collaborate and communicate with both internal and external stakeholders on project status Perform necessary tasks to ensure project completion such as (but not limited to): Sending easement requests Sending contracts/invoices Confirming receipt of payment/executed contracts Releasing meters to operations personnel Checking project status and dependencies, and communicating status to internal and external stakeholders Inputting data into systems Generating reports regarding project status/health and providing to both internal and external stakeholders Processing initial customer submittals, and routing the submittals to the appropriate stakeholders Sending/Receiving documents, designs, etc. as required to both internal and external stakeholders Attend status update calls with stakeholders, and presenting on current project status Perform ad-hoc reviews and/or generate ad-hoc reports, as required by leadership in support of corporate goals/initiatives Job Qualifications: Min High School Diploma or equivalent Min. 2 years analytical experience reviewing and interpreting data sets Min. 2 years project coordination/management experience Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) Utility industry experience preferred Experience with database software (Access, SAP, or equivalent) Field work not required, the onsite work will be done from an business office Construction project coordination background is not required, but preferred. Managers will consider project coordination background from business or IT projects as well. This role is customer facing, so excellent customer service and communication is required. This role is focused on project support and very task oriented. “Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

The plant manager is responsible for overseeing all aspects of the production process within the facility. Strong leadership, communication, and critical thinking skills are essential for success in this role. Key duties include: · Responsible for the processes from quote to order to manufacture to ship to invoice to collection · Ensuring daily operations run smoothly and efficiently to meet production targets and deadlines (Ship on time and complete!). · Developing and implementing strategies to improve productivity, reduce costs, and increase output. · Managing scheduling, staffing, and resource allocation to optimize the manufacturing process. · Enforcing health, safety, and compliance protocols to maintain a safe work environment. · Analyzing production data and metrics to identify areas for improvement. · Communicating with employees, customers, and central staff to coordinate activities. · Recruiting, training, and managing plant personnel. · Overseeing local product sales and customer interactions. · Represent the company in the local community. · Communicate with customers and help identify potential prospects. Qualifications: · Proficient in using the Microsoft Office Suite · 5+ years of experience in a production/manufacturing leadership role. Excellent written and verbal communication skills Bachelor's degree in manufacturing, operations, or a related field preferred Bilingual preferred (English and Spanish)

We're looking for someone who: Is an enthusiastic leader who develops their team members, while creating opportunities for growth and development. Has experience in production operations, in a food manufacturing environment. Is an excellent communicator with team members, executives, vendors, and other partners. Maintains a positive can-do attitude. Bilingual, English, and Spanish is required We offer: Great Compensation (DOE) Paid Time Off (PTO) & (PSL) Paid Sick Leave Company offered insurance benefits (Medical, Dental, Vision Plans) Company Paid Life Insurance 401(k) Plan with up to 4% Company Match Position Summary: The Plant Manager leads the centralized commissary and food manufacturing facility supporting Restaurants. This role is responsible for overseeing daily operations, ensuring food safety and quality, and driving continuous improvement across the facility. Position Responsibilities: PLANT MANAGER TASKS: · Budget and Cost Control: Manage budgets and control plant expenses, while reducing inefficiencies and waste. Be able to perform cost analyses to determine labor, materials, consumables, and utilities to determine cost per pound for each type of product produced in the facility. Ability to adapt this information to determine optimal sizes or minimum batch quantities and when to schedule production time for certain products. · Management: Overall management of operations, including supervisory responsibilities for managers, assistant managers, and team members. · Production Planning: Oversee daily operations to ensure safety, quality and production standards are met and maintain quality standards with team and food suppliers. · Process Monitoring : Monitor and test various plant processes including ingredient receiving inspection, recipe verification, batch records and quality control of finished product. · Process Improvements: Continuously identify and improve inefficient operations, suggest new ideas and create concepts to solve them by means of new infrastructure or processing equipment · Purchasing: Oversee team members that purchase products and advise on how to bring costs down. Example, order larger quantities, primary/secondary vendors, or set up contracts on an annual purchase basis with scheduled deliveries. · Hands On Engagement: Provide hands-on support for team members to fill in when needed. Perform all preparation, cooking, cleaning, or packaging operations on short notice. · Construction Coordination: General knowledge and experience with construction related tasks. Be able to coordinate with contractors for maintenance and capital projects while dealing with scheduled shutdowns in a food production environment. · Maintenance Coordination: Evaluate equipment and determine preventative maintenance requirements to make sure that the “up time” of the equipment is achieved to reduce downtime during production. · QA Experience: Be aware of proper procedures from a QA perspective. Guide team members to ensure food quality standards are met. · Delivery Vehicles: Management of the company owned delivery vehicles, route coordination and schedules. ADMINISTRATIVE TASKS: · Inventory control: Manage and maintain inventory. · Data Analysis: Collect and analyze data to optimize production processes and improve efficiency. · Policy development: Develop and execute plant policies and procedures that align with the company's goals. Manage company policies, HACCP structure for team members . These responsibilities help maintain high standards in food production and ensure the plant operates efficiently and safely. · Team Building & Leadership : Create weekly schedule, payroll procedures and promote safety as part of the hiring, training, and mentor staff, and ensure company policies and procedures are followed; HACCP leader in kitchen and delivery vehicles. · Other Leadership Duties: Train new employees. Attend various meetings: Leadership meetings, Project planning, 1:1 meeting with Manager. HACCP EXPERIENCE: · Monitoring and verification : Regular review of HACCP activities and data to ensure compliance with safety standards. · Training and Communication: Oversee training and follow up with all team members to establish the importance of food safety protocols · Oversee HACCP protocols for delivery vehicles: Oversee programs for vehicles and delivery process. · Documentation and Record -Keeping : Ensure all HACCP documentation is accurate and up to date. FOOD KNOWLEDGE: · Food Knowledge : Ensure thorough knowledge of food products, ingredients, and processes to maintain compliance with company standards and regulatory requirements. · Production Processes: Oversee production processes to maintain the authentic taste, texture, and presentation of various food items, preferrable experience with traditional Mexican food items (e.g., tortillas, salsas, marinades, proteins). · Recipe Standards: Ensure all products meet authentic recipe standards while complying with food safety and regulatory requirements. · Suppliers: Monitor suppliers to ensure quality and consistency of traditional ingredients. · Food Preparation Techniques: Leverage knowledge of food preparation techniques (e.g., marination, roasting, frying, sauce blending) to troubleshoot production issues and maintain product authenticity. · Culinary Skills: Balance culinary authenticity with scalable manufacturing practices, ensuring efficiency without compromising product quality. · EXPERIENCE & EDUCATION: · Bachelor's in food science, Ops Management, Business, or equivalent experience. · 5+ years in food production/manufacturing. · 3+ years in leadership or supervisory roles. · Bilingual, English, and Spanish is required TECHNICAL PROFICIENCY: · Knowledge of Food Safety Regulatory departments which could include: o Food & Drug Administration (FDA) o United States Department of Agriculture (USDA) o California Department of Food and Agriculture (CDFA) o California Department of Public Health (CDPH) o Hazardous Analysis and Critical Control Points (HACCP) o Safe Quality Food (SQF Code 9) o Food Safety and Inspection Service (FSIS) o Food Safety Modernization Act (FSMA) o Advanced food safety training o Local City Departments (Wastewater, Fire Department, Chemical Fire Suppression, Building Dept) · Strong problem-solving and decision-making in high-pressure environments. · Proactive maintenance and crisis response skills. CORE COMPETENCIES: · Problem solving and decision-making skills · Team management skills / ability to co-ordinate and coach a team · Effective communication skills and responsibilities · Technical knowledge and skills (Microsoft Office, HARRI, Paylocity, Asana or other PM software

We are seeking a Senior Continuous Improvement Manager for a manufacturing facility located in Beaumont, CA. This leadership role focuses on driving operational excellence by partnering with plant support services and business units to optimize safety, quality, cost, and productivity. The position is integral to implementing best practices and continuous improvement strategies that enhance overall performance and efficiency across the organization. Responsibilities: Drive identification and prioritization of critical improvement opportunities, using data-driven insights to gain alignment from leadership. Champion the consistent application of proven improvement frameworks such as Lean Six Sigma, TPM, and structured problem-solving. Lead major engineering initiatives that introduce new technologies or processes to enhance operational performance. Partner with business units and R&D to establish clear operational targets, including process parameters and performance benchmarks. Ensure accuracy of Bills of Materials (BOMs) and routings by leveraging data expertise and industry best practices. Utilize statistical analysis to validate product and process performance, ensuring compliance with customer requirements while optimizing efficiency. Sponsor and lead cross-functional teams on high-impact improvement projects; provide subject matter expertise during strategic planning cycles. Drive waste reduction and process optimization through continuous improvement initiatives grounded in Lean principles. Requirements: Bachelor's degree in Industrial, Chemical, Manufacturing, Mechanical Engineering, or a related discipline. Minimum of 10 years of engineering experience, including at least 5 years in leadership roles within manufacturing (experience in food/beverage preferred). Strong interpersonal and communication skills, with the ability to influence and build relationships across all levels of the organization. Proficiency in MS Office; familiarity with MS Project is a plus. Solid understanding of industrial processes, control systems, and foundational statistical tools. Demonstrated ability to work independently, manage multiple priorities, and deliver results within budget and timelines. Proven track record of leading cross-functional teams and driving improvement initiatives through effective facilitation and problem-solving.

This iconic Australian brand has stayed true to its original vision: sophisticated femininity, a passion for detail and a love of colour and print. Sisters Nicky and Simone ZIMMERMANN founded their namesake brand in Sydney in 1991. Early in its evolution, ZIMMERMANN took the bold step of fusing fashion with swimwear and presented it to the world. It immediately found its following with the fashion elite, creating a new point of reference in flattering, feminine and stylish swimwear. While the swimsuit thrust ZIMMERMANN on to the international stage, it has been its optimistic, feminine and consistently desirable collections across its ready-to-wear and resort that have propelled it to greater global appeal. While based at home in Sydney, ZIMMERMANN present their ready-to-wear collections each season at Paris Fashion Week. Working with the highly acclaimed designer and long-time collaborator, Don McQualter, ZIMMERMANN maintains a number of stand-alone stores across Australia, UK & Europe, China, The US, and the Middle East. Position Purpose An exciting opportunity exists for a Store Manager to join our Cabazon Outlet store in California. The Store Manager will lead a team of passionate brand ambassadors whilst embodying the ZIMMERMANN brand: bringing optimism, creativity, and sophistication in everything they do. Inspiring the team by leading by example to create a collaborative and motivating environment that fosters a shared brand vision. Role Responsibilities To consistently provide strong leadership, lead by example and present as a role model for all team members. Maximize sales by striving to be the best at providing excellence in Client Service, Visual Presentation and creating a memorable brand experience. To ensure that all team members achieve a superior standard of excellence in client service, brand knowledge and product knowledge. Promote an enjoyable and collaborative working environment which promotes passion, focus and discipline. Drive the recruitment process in line with Zimmermann's Diversity and inclusion vision. To successfully lead and develop a high performing team that achieves individual and team sales results, builds strong team morale and a positive workplace attitude. To identify the succession plan required to develop strong career paths for all team members in collaboration with Line Manager. Providing consistent feedback for the team's development and training and following company guidelines when team member performance does not meet expectations. To ensure that a consistent high standard of Visual Presentation is achieved and reflective of the brand directive. Oversee store operations including stockroom management and leading the Stock Coordinators through the stocktake in accordance with Zimmermann policy and procedure. To promote and always uphold the non-negotiable standards of the work health and safety policies and procedures. Effectively managing store rostering including timesheet management and roster creation. About you Proven experience in a similar leadership / management role in luxury retail. Excellent organisation skills and high attention to detail. Passion for the brand and Fashion retail industry Strong communication skills and the ability to build strong, genuine relationships with team members and clientele. Desire for a long-term and fulfilling career journey. Why join our team? Bespoke career development plans and access to strong mentors and industry leaders. Opportunity to grow within an Australian luxury fashion brand with opportunities to work globally. Competitive package, seasonal uniforming and team member discount Be part of a responsible fashion house with a focus in leading in sustainability Compensation Zimmermann utilizes the advertised salary range as a benchmark to offer candidates competitive compensation in the market. This approach also allows for flexibility to account for differing levels of experience and to reward both performance and tenure. Although the salary range is a genuine estimate of the pay for the role, Zimmermann maintains the discretion to offer compensation outside the range provided. At Zimmermann, we are committed to recognizing and rewarding excellence. Our Store Manager bonus structure is designed to incentivize and acknowledge your leadership in driving store-wide performance. You'll have the opportunity to earn a bonus based on the achievement of store goals each month, allowing you to increase your earnings by meeting and exceeding targets. Diversity Statement Zimmermann is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! **Why you'll love this job** + This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division + Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience + These positions will be located in the following cities: San Francisco, CA; Santa Ana, CA; Ontario, CA; Denver, CO and Nashville, TN + The pay range for this position is $50,000 to $84,000, taking into account the qualifications and experience of the selected candidate **What you'll do** + Drives operational excellence + Creates an environment that cares for our frontline team members and celebrates the team successes + Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies + Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service + Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors + Promotes an environment of mutual respect and trust between frontline team members + Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity + Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance + Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels + Ability to work extra hours when there are operational needs + Ability to work rotating shifts including weekends, holidays, and days -off **All you'll need for success** **Minimum Qualifications- Education & Prior Job Experience** + High School diploma or GED equivalency **Preferred Qualifications- Education & Prior Job Experience** + Previous airport customer service experience + 2 years experience leading others + Knowledge of company policies and procedures and functional automation applications **Skills, Licenses & Certifications** + Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment + Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate + Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems + Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action. + Strong decision making skills + Ability to work independently as well as collaboratively + Ability to work under demanding operational conditions + Ability to prioritize and execute with a sense of urgency and preciseness + Ability to use sound business judgment to resolve issues with internal and external customers + Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation + Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. + Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement. + Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable + Applicable valid driver's license as required by local authorities, if applicable **What you'll get** Feel free to take advantage of all that American Airlines has to offer: + Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. + Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. + Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more **Feel free to be yourself at American** From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American. EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

Job Description Customer Service Manager is responsible for the continuous improvement of practices, leading the delivery of best customer service as well as the leading the strategic alignment for the company's continuous fast growth. This role will provide leadership and direction to the Customer Service team to ensure that an excellent standard of service is provided and maintained. Job Duties: Maintain an expert understanding of Sunny products and operations to better understand the needs of the customer and the needs of the company. Plans, coordinates, and assists with the daily workflow to achieve maximum productivity Oversee a team of customer service teams and ensure they are providing an exceptional customer experience. Ensure customer part orders are shipped, accurately, in timely manner. Monitor and oversee the Customer Service Team processes and quality. Builds relevant solutions and product enablement support. Review emails, chat, and phone call communications ensuring that company policies and ideals are upheld Resolve complex, escalated customer problems or disputes in a professional manner. Coach and support team members to help them meet departmental goals. Keep records and documentation of customers' interactions for training purposes. Create monthly departmental reports to determine whether KPIs are being met and where there is room for improvement. Constantly provide customer feedback to internal cross-functional teams to improve product and customer experience. Investigate and solve customers' problems, which may be complex or long-standing, that have been passed on by customer service representatives. Process customer returns and manage return inventory Requirements Process customer returns and manage return inventory Requirements Improve customer service procedures, policies, and standards for the customer support department. Review processes, propose efficiency improvements, and implement process improvements Requirements: Bachelor's degree required 5+ years prior experience in customer-facing roles. Proven experience in a leadership role is required. Effective verbal and written communication skills and excellent phone etiquette and elevated speech Must demonstrate strong analytical thinking skills. Should possess strong problem-solving skills and the ability to make sound judgment calls. Superior organizational and time management skills. Knowledge of customer service programs and databases, or the ability to learn new software quickly. Powered by JazzHR ptw PCZblWr

In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million. Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a... The Customer Service Manager plays a critical role in ensuring customer satisfaction and operational efficiency at Datwyler. This role oversees all aspects of the customer service process, from lead generation to order entry. The ideal candidate will bring experience working in the elastomer industry, using direct experience in customer service roles, to lead and coach the regional CSR team. A strong understanding of elastomer products, applications, and industry specific customers is crucial to success in this role. Responsibilities: * Strategic and operational * Lead, coach, and manage the regional customer service team to ensure timely and accurate processing of leads, RFQs, and customer orders. * Monitor and track the number of quotes generated by each CSR; analyze win/loss rates and provide regular reporting to commercial leadership team. Ensure team is properly trained, proactively create training schedule, communicate system gaps to leadership, etc. * Monitor and track lead generation through sales cycle, analyze lead conversion and provide regular reporting to commercial leadership team. Ensure team is properly trained, proactively create training schedule (as needed), communicate system gaps to leadership, etc. * Serve as the escalation point for complex customer issues, coordinating with internal departments to deliver timely resolutions. * Ensure CSR team is utilizing contract review, ensure adoption of process, proactively provide cross functional leadership with Quality team, lead training as needed * Main point of contact for customer surveys, cross functional leadership to ensure completion. * Maintain deep knowledge of elastomer products, including materials, applications, and performance characteristics, to support customer needs. * Develop and implement customer service policies, procedures, and performance metrics (KPIs) to drive continuous improvement. * Support contract review process and quoting functions in collaboration with commercial team. * Monitor customer satisfaction and develop strategies to improve the overall customer experience. * Ensure all customer data is accurately maintained in the ERP and CRM systems. Experience/Skills: * Bachelor of Arts degree with a commercial or technical focus * 10+ years' experience of customer service experience in a manufacturing or industrial setting; elastomer, rubber, or polymer industry experience strongly preferred. * 2+ years of leadership or management experience. * Knowledge of the production and application of elastomer components is preferred. * Knowledge of common industry specific requirements and specifications. * Purposeful, communicative and customer-oriented personality. * Strong analytical, technical and financial skills. * Proficient with CRM, SAP 4S/Hana, and Microsoft Office Suite. * Exceptional interpersonal skills to work cross-functionally and as a team leader. * Ability to multitask and thrive in a fast-paced deadline-driven environment. * Technical aptitude and problem-solving skills related to product performance, specifications, and customer needs. * Excellent writing and verbal communication skills and the ability to communicate at all levels. * Expert English proficiency (verbal and written). Successful Attributes: * Work from a local office space with a dedicated home office space-TBD by Head of Sales Americas * Willingness to travel to regional Datwyler manufacturing sites, travel to support conferences, shows and exhibitions What we offer: * A dynamic work environment that balances professional challenges with personal flexibility. * An attractive compensation package, including a substantial competitive base salary and performance-related bonuses. * Opportunities for professional growth in a customer-focused company that values respect and excellence. Be yourself at Datwyler We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas. **************** Nearest Major Market: Riverside Nearest Secondary Market: Los Angeles

Please, review and apply for this position through the QCI system following the link below (Copy and Paste): http://jobs.qcitech.com/jobseeker/Customer_Service_Manager_J02157241.aspx *You can apply through Indeed using mobile devices with this link. Additional Information

The Automotive Customer Service BDC Manageris the direct Supervisor of the Automotive Customer Service BDC Agent ("The Agents")and is responsible for the following but not limited to: managing the Agents, ensure that department metrics and goals are met in relation to customer contacts, appointments set, appointments show and sold. Duties And Responsibilities: Ensure that department metrics and goals are met in relation to appointments set, appointments show and sold for Internet and Inbound phone leads • Maintain and increase ROI levels set by the company • Assist in the process of generating the sales of vehicles, service, aftermarket products and finance products • Assist in the training of sales and the Agents as it relates to the e-Sales office functions • Be proficient in dealing with customers via telephone and email • Measure and maintain performance levels set by the company • Compile all necessary reports on a timely basis • Manage employee schedules and time clock reporting for payroll • Measure, monitor and report all shows and sales (delivered) deals by the Agents for commissions and bonus • Hiring, evaluating, managing, counseling, terminating and disciplining of all BDC personnel • Effectively utilize CRM and Lead Management tools • Install processes and train employees • Be knowledgeable about sales process, business philosophy, and products • Knowledge of office practices and administrative procedures • Train staff all processes • Will follow behavioral expectations consistent with the Company's visions/values Qualifications: • Previous dealership experience required • Must have sales experience • Must have flexible availability • Skill in the use of personal computers and personal computer software packages, eLEADS CRM, Internet, Outlook Email, MS Word, MS Excel and various other applications • Ability to work in call center environment • Ability to organize and handle multiple tasks with flexibility • Ability to thrive in a team environment and consistently display professional demeanor. It's time to make the most important move of your career. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

Gold's Gym Socal and its affiliated clubs are growing fast and looking for a Customer Service Manager to help our teams to provide world class service for our members by utilizing in-depth knowledge of company products and programs. We'll challenge your skills, talents, and abilities and reward your every success. Here is just some of the benefits you will get by being a Gold's Gym employee: Work in a fun environment with great people Great benefits package John Hancock 401k, Aflac supplemental insurance options free gym memberships, and discounts Opportunities to grow within the company Management/Leadership Duties: Manage Operations team to ensure policies and procedures are followed at all times Hires, trains and supervises operations team members for the front desk, Kids Club and Housekeeping Associates. Serves as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues Responsible for control of cash deposit with GM sign off ensuring daily deposits are made on time Serves as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklists Works in cooperation with GM to manage/process cancellations following procedures in place to retain member Assists GM with management of Medallia to ensure all members concerns are addressed in a timely manner Assists GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by the indicated deadline Ensure that project/department milestones/goals are met and adhere to approved budgets Enforces all club rules, policies and promotes proper execution of all procedures. Keep the club fully staffed thorough review of applications, interviewing making hiring recommendations to the general manager. Manage membership questions, concerns, and inquiries for their facility Develop and monitor monthly, quarterly and annual metrics including employee retention and satisfaction Train staff to be the face of the club by providing hospitality to all members and guests Lead by example to provide a clean, friendly, top of the line club for our members Manage employee performance by coaching, and creating a healthy, positive working environment. Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals Operations Support: Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes Directs and controls all gym walk-thru Communicates with GM regarding ways to improve front desk operations Responsible for communicating and following cash management procedures Manages the retail sales procedures for the gym. There are some MUST HAVES: Ability to use sound business judgment and have strong analytical skills Ability to effectively communicate with constituents Effective listening skills Effective delegation and follow-up skills Effective planning and organization skills Demonstrates ability to create a positive environment Demonstrates willingness and openness for self-development Ability to identify and use resources to improve overall operations Strong leadership qualities coupled with excellent motivational, communication, and team-building skills will make you an ideal candidate for this position. College degree preferred Current CPR Certification is required. Bilingual Preferred This role requires the ability to move and lift up to 35 lbs. Standing, or walking for extended periods of time and ensuring a professional demeanor, clear communication, and appearance in a clean uniform are also required ASK YOURSELF IF YOU HAVE WHAT IT TAKES….. COME BE APART OF THE FAMILY LEGACY TODAY! We Celebrate Everyone!! Gold's Gym SoCal and all it's affiliated clubs are an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Compensación: $66,560.16 - $70,000.00 per year In 1965, a small gym was founded on the shores of Venice Beach, California. Fast forward 55 years, and that humble establishment has blossomed into a worldwide fitness powerhouse known as Gold's Gym. With a presence on six continents and over 600 locations, Gold's Gym has achieved iconic status in the fitness industry. It's where legendary bodybuilders like Arnold Schwarzenegger, Lou Ferrigno, and Franco Columbu honed their craft, solidifying its reputation as the ultimate gym destination. Gold's Gym boasts a culture with unparalleled recognition, with an impressive 96% aided brand awareness. Our journey to success is deeply rooted in our unique company culture, a blend of humility, dependability, and an entrepreneurial spirit, combined with boundless enthusiasm, collaboration, and creativity. If this resonates with you, we eagerly anticipate receiving your application! Join the legacy today!

The Head of User Services provides strategic and hands-on leadership to ensure the delivery of outstanding, user-focused services that connect the Claremont Colleges community with the Library's collections, spaces, and expertise. This position ensures that access, circulation, and front-line service operations reflect the Library's commitment to inclusivity, accessibility, and responsiveness to user needs. As a member of the Research, Teaching, and User Services (RTUS) leadership team, the Head of User Services contributes to strategic planning and fosters collaboration across units to strengthen the integration of public service functions with research support and instructional initiatives. Through thoughtful assessment and innovation, this role advances the library's mission to provide welcoming and equitable access to information, resources, and learning opportunities. Priority Deadline: The deadline for first consideration is January 14, 2026. Please note that a cover letter and CV/resume are required along with the application. ESSENTIAL FUNCTIONS 45 % of Time: Public Services and Access Support Leadership Working closely with the division's leadership team, creates training and documentation for the Library's tiered reference services provided by staff and student assistants. Coordinates the unit's tiered reference programs and liaises with the Head of Research Services and the Head of Information Literacy & Student Engagement to ensure alignment and continuity with the in-depth research support provided by Subject and Teaching Librarians. Establishes high standards and performance indicators for the quality of services and workflows provided by the unit; conducts regular assessment and feedback in order to ensure continuous improvement. Liaises with Collections, Metadata, & Resource Sharing (CMRS) and Distinctive Collections & Digital Scholarship (DCDS) on overlapping workflows, processes and policies (e.g., holds/recalls, tech lending, WMS, and course readings) Leads the development, recommendation, and administration of access services policies, procedures, and processes. Facilitates the collection and reporting of relevant data associated with access services (e.g., circulation data), and when needed performs statistical analysis in order to evaluate policies and services. Maintains and continuously expands knowledge of relevant library systems and technologies in order to identify and implement improved workflows. Works with the division's leadership group to set divisional goals and priorities and to develop a scaffolded internal professional development program aimed at expanding skills and capacity of librarians, staff, and students working in the division. 45% of Time: Unit Leadership Works closely with facilities staff, including Associate Dean of Operations and Strategy, to ensure the Library's public spaces meet accessibility standards, security issues are addressed (in collaboration with Campus Safety), and overall user experience needs are being met. This includes reporting problems/challenges, making recommendations for improvements, and participating in assessing public spaces Oversees the operations of all functional areas within the unit: circulation and equipment checkout, access to course readings, missing/replacements review, holds/recalls, billing, patron accounts maintenance, and stacks maintenance and materials handling. Has overall responsibility and accountability for providing planning and direction to functional areas within the unit, with an emphasis on ensuring high quality, user-centered, proactive, and responsive services. Stays abreast of trends and innovations relevant to access services and recommends adoption as relevant. Participates in library-wide planning and assessment projects through service on committees, task forces, and special projects. Serves on Library, TCCS, and Claremont Colleges' committees and task forces as assigned. Actively engages in networking and professional development through national/regional/local organizations through committee work, office-holding, presentations, publications, etc. May staff the Library's Main Service Desk if needed. Other relevant duties and projects as prioritized in the division and the Library as assigned. 10% of Time: Student Assistant Program Support Supports the User Services Student Supervisor in their managing of the administrative duties of the Student Assistant Program, including processing hiring requests, approving timesheets, and liaising with TCCS IT on student assistant IT needs and issues. Serves as backup as needed. Communicates with the Associate Dean of Operations & Strategy about the expenditure and tracking of the Library-wide Student Assistant Program budget, including collecting and providing data on student employment for annual reporting. Perform other related duties as assigned. Supervisory Responsibility Number of direct reports: 8-10 Titles of direct reports: User Services Associates, Lead User Services Associates, User Services Students Supervisor, Materials Handling Associate, Materials Handling Manager Recruit, select, train, evaluate, and develop staff. Clearly communicate job requirements and expectations. Coordinate training and resources to support the performance of work duties. Provide ongoing coaching that is balanced, helpful, timely, and contributes to a work environment of open communication, ownership of duties, and trust. Address performance issues early, create appropriate documentation, and ensure follow through. Collaborate with Human Resources as needed. Complete annual written performance reviews. QUALIFICATIONS Unless otherwise stated, the following qualifications are required to perform the essential functions of this position, or the individual must demonstrate how the essential functions will be performed (with or without reasonable accommodation) using other qualifications not listed below. Education/Training: MLIS from an ALA accredited program or equivalent combination of education and work experience. Experience: Three years of professional experience in an academic or public library with demonstrated evidence of success and increased responsibility One year of supervisory experience and/or experience having successfully led a team, initiative, or project in support of exemplary public and access services. Competencies: Ability to interact sensitively and diplomatically with individuals from diverse backgrounds and experience, in a high traffic, public services context. Strong understanding of access services concepts, practices, and trends Ability to successfully train and communicate complex information to student assistants and staff. Ability to manage and lead projects and establish effective workflows and processes. Flexibility to remain productive in a fast-paced environment with competing demands and evolving priorities. Working knowledge of academic library operations and functions to be able to seek out needed information and to facilitate and coordinate collaboration between different units and divisions. Dedication to providing responsive user-centered public services. Adaptable, flexible, and proactive in dealing with evolving library and campus priorities, which may require taking on new/varied services or space responsibilities. Exemplary emotional intelligence and diplomacy skills when working with colleagues and users. Strong interpersonal skills, especially the ability to work collaboratively and diplomatically as a team leader. Effective planning, organizational, analytical, and time management skills. Excellent written and oral communication skills. Commitment to ongoing professional development and personal leadership growth. Preferred Experience: Supervisory experience within an academic library. Experience with collective bargaining units Experience with the back end of Integrated Library Systems with an understanding of the functions for loan rules and use data Work Schedule: The regular hours for this full-time position are 40 hours scheduled from 8:00 a.m. to 5:00 p.m., Monday through Friday for 12 months annually. May be required to work holiday, weekend, and/or evening hours. Regular hours may vary due to the needs of the organization or business unit. COMPENSATION Pay: The pay rate for this position is competitive and commensurate with the duties, responsibilities, and qualifications required for the position, between $7,000 - $7,500 per month. Benefits: This position is eligible for our employment benefits package including: medical, dental, vision, 10% retirement contributions after one year (no matching required), group life insurance, generous time off, professional development funds, discounts for mobile plans, software, and entertainment, access to fitness facilities, and more! PHYSICAL REQUIREMENTS Physical Requirements: Sedentary work that primary involves sitting and standing: ☐ Constantly ☒ Frequently ☐ Occasionally ☐ Never Active work that primary involves standing and walking: ☐ Constantly ☐ Frequently ☒ Occasionally ☐ Never Light work that involves moving objects weighing up to 10 pounds: ☐ Constantly ☐ Frequently ☒ Occasionally ☐ Never Medium work that includes moving objects weighing up to 25 pounds: ☐ Constantly ☐ Frequently ☐ Occasionally ☒ Never Medium work that includes moving objects weighing up to 40 pounds: ☐ Constantly ☐ Frequently ☐ Occasionally ☒ Never Heavy work that includes moving objects weighing up to 50 pounds: ☐ Constantly ☐ Frequently ☐ Occasionally ☒ Never Operate a computer or other work requiring repetitive movement of wrists, hands, & fingers: ☒ Constantly ☐ Frequently ☐ Occasionally ☐ Never Operate a street legal golf cart, a company automobile, or other heavy machinery: ☐ Constantly ☐ Frequently ☐ Occasionally ☒ Never Read or write electronic or printed materials: ☒ Constantly ☐ Frequently ☐ Occasionally ☐ Never Communicate verbally in person, by phone or another device: ☐ Constantly ☒ Frequently ☐ Occasionally ☐ Never Moving body into different positions to work down low, overhead, or outward: ☐ Constantly ☐ Frequently ☐ Occasionally ☒ Never Work involving climbing ladders, stairs, scaffolding, or similar: ☐ Constantly ☐ Frequently ☒ Occasionally ☐ Never Work in various environments including low, high, tight, low-ventilation, or confined spaces: ☐ Constantly ☐ Frequently ☐ Occasionally ☒ Never Work indoors in climate-controlled spaces: ☒ Constantly ☐ Frequently ☐ Occasionally ☐ Never Work outdoors in various weather conditions: ☐ Constantly ☐ Frequently ☐ Occasionally ☒ Never Work in a noisy environment: ☐ Constantly ☐ Frequently ☒ Occasionally ☐ Never Disclaimer: This has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. When duties and responsibilities change and develop, The Claremont Colleges Services will review this and make changes of business necessity. TCCS reserves the right to modify job duties or assign additional duties as needed. ADA/OSHA: This job description defines the essential job duties of this position. The Claremont Colleges Services expects that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA). Equal Opportunity Employer: TCCS is an equal opportunity employer. TCCS managers make employment decisions on the basis of merit, with the aim of having the best available person in every job. TCCS prohibits discrimination based on all characteristics protected by federal, state, or local law or ordinance or regulation. TCCS also prohibits discrimination based on the perception that anyone has any of these characteristics or is associated with a person who has or is perceived as having any of these characteristics. All such discrimination is unlawful.

The Senior Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Senior Customer Operations Manager oversees a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Senior Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. Wage: $75,000 annually What You'll Do: Oversee Customer Operations Managers and other customer operations employees Manage daily customer operations, fleet availability, and revenue generation for the assigned function Lead and support processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes Resolve customer issues, ensuring a positive customer experience Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) Constantly champion productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) Actively engage in effective communication plans focused on building employee engagement in order to achieve business results Conduct performance evaluations that are timely and constructive, where applicable Participate in the recruiting process, as required Provide management with various updates and indicators as requested Remain current on all administrative duties according to company policy What We're Looking For: 1-3 years' experience in Customer Service or Operations; Car Rental, Hospitality or Tourism experience preferred High School Diploma required, Bachelor's Degree preferred Moderate proficiency in Microsoft Office Suite Ability to collaborate with internal and external stakeholders across multiple functions and locations Ability to influence Flexible and adaptable; ability to work effectively in ambiguous situations Excellent verbal and written communication skills Results driven, ability to make decisions and help solve problems Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team. Ability to drive process and organizational change. Ability to motivate teams and keep a positive attitude in a fast-paced environment. Ability to work under minimal supervision with a goal-oriented mindset. Ability to see the big picture and leverage critical thinking and decision-making skills. Excellent organization, time management, delegation, and prioritization skills. Courageous leadership and accountability. What You'll Get: Up to 40% off the base rate of any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team target goals Record, organize and file customer interactions and account changes Able to up-sell if needed Able to schedule call back and appoints to resolve customer needs Customer Service Job Requirements and Qualifications Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and other communication platforms Basic computer skills and experience Able to multitask Excellent time management and prioritization skills Ability to listen actively, relay information, and answer questions and/or concerns. Customer-focused for positive customer experience and resolution MUST RESIDE IN CALIFORNIA Benefits Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home)

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit ***************** SUMMARY This role oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality. JOB DESCRIPTION Property Type: Stabilized Unit Count: 624 Schedule: Monday-Friday; On call required , 9am-6pm *subject to change depending on business needs Requirements: 5+ years of maintenance experience is preferred. Must have HVAC experience. Housing Discount: This position is eligible for 40%housing discount. * Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. * Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. * Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards. * Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed. * Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required. * Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines. * Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual. * Assists Community Manager in developing the budget for regular repair and maintenance and capital projects. * Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. * Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance. * Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency. #LI-DZ1 The pay range for this position is $38.00 - $40.00/hour. (Rancho Cucamonga, CA) Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. * Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. * Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: * Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. * Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. * For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. * 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). * 401(k) with Company Match up to 6% of pay after 6 months of service. * Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). * Employee Assistance Program. * Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. * Charitable giving program and benefits. * Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records.

We are seeking a Service Supervisor to lead a team of field and service professionals delivering security, life safety, and building technology solutions. Job Description This role blends leadership, technical oversight, and customer service. You will manage day-to-day service operations, supervise technicians, and ensure customer satisfaction while driving operational efficiency and business growth.This position is well-suited for someone with prior experience in field service, project supervision, or technical management who is ready to take on a leadership role in a growing organization. Qualifications 3-5 years of experience in field service, project management, or engineering Prior supervisory or team leadership experience preferred Familiarity with one or more of the following industries: Low voltage / electronic security systems Fire alarm & life safety systems Building automation systems Healthcare technology Strong financial acumen, including cost control and gross margin management Excellent skills in Microsoft Office (Outlook, Excel, Word, PowerPoint; Project a plus) Ability to read technical documentation and support a team in troubleshooting and service delivery What We're Looking For: A natural leader who sets the tone for professionalism, accountability, and teamwork Someone with the ability to mentor, coach, and guide service professionals in the field Strong problem-solving skills with a customer-first mindset Interest in growing within a company that values long-term relationships with employees and clients Additional Information Competitive base pay with performance incentives Paid holidays and vacation time Medical, dental, and vision insurance Life and disability insurance 401(k) with company match Tuition reimbursement and professional development opportunities Vehicle reimbursement plan or company vehicle (depending on role requirements) Equal Opportunity Employer All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.

We are hiring a qualified Certified Dietary Manager/Dietary Services Supervisor to conduct the planning, development and directing the overall operation of our Dietary Services Department, and assure that food service to residents is safe, appetizing and provides for their nutritional needs. As a Certified Dietary Manager/Dietary Services Supervisor you will conduct operations in accordance with current federal, state, and local standards/guidelines and regulations within our facility. Join a compassionate team dedicated to excellence! Join our team and receive leadership development opportunities to expand your career in the healthcare field, while receiving competitive pay and learning from colleagues in a positive environment. Dietary Services Supervisor Requirements Certification of Dietary Manager and/or Dietary Service Supervisor Certification Vaccinated against COVID-19 including Booster shots Primary Dietary Services Supervisor Responsibilities Supervise and manage daily operations of dietary department following State & Federal regulations Managing food and labor budgets effectively Attend IDT meetings, patient care conferences; complete MDS Work closely with staff to provide nutritional care to patients Planning, developing, organizing, implementing, evaluating, and directing the Dietary Department, its programs, activities and structure Develop as necessary and maintain written dietary policies and procedures and job descriptions; interpret to employees, residents, visitors, government agencies as necessary Ensure food served is palatable, attractive and in a form to meet the individual needs of the residents Ensure food is served at proper temperature by checking that temperature of hot/cold foods are recorded and served according to procedure Ensure substitute food of similar nutritive value is provided to residents who refuse foods Maintain accurate records and tray tickets for all residents Post menus with dates at least one week in advance and promptly correct menus if content is altered Set the budget for the dietary department Purchase food and supplies within budgetary guidelines Interview residents or family members, as necessary, to obtain diet history and maintain ongoing communication to evaluate quality of meals and satisfaction Assist in keeping track of expenses and menu planning Other duties may be assigned PAY SCALE: $25 - $28 / hour Depending on a number of factors, including, but not limited to location, regularly scheduled work shift, knowledge, skills, experience, and expertise. #NN