Customer service manager jobs in Hialeah, FL

An exciting opportunity exists for a Senior Store Manager to join our Bal Harbour boutique. The Senior Store Manager will lead the store to commercial and operational excellence by achieving all KPIs, delivering an elevated and memorable client experience and ensuring the store reflects Zimmermann's luxury brand standards. The Senior Store Manager is accountable for the overall performance of the store, the leadership of the management team and the development of all store team members. The purpose of this role is to oversee all aspects of store performance, including sales, client engagement, operations, stock management and visual merchandising. The Senior Store Manager provides strategic direction, clear leadership, develops the Sales and Operations Managers and ensures the store team consistently achieves results through coaching, motivation and role modelling Zimmermann values and core behavioral competencies. Key responsibilities include but are not limited to: SALES PERFORMANCE: Hold ultimate accountability for all store KPIs: sales, LY, link sales, average $ per transaction and client database growth. Lead the execution of Zimmermann's Shopping Experience to deliver an elevated and unique client experience to all clients. Partner with the Sales Manager to analyse performance, develop and implement strategies to exceed commercial targets. Monitor sales trends and proactively drive initiatives to maximize client spend. Set and communicate clear expectations for clienteling standards across the store. Support the Sales Manager in nurturing client relationships, managing high-value client portfolios, building personal rapport with top clients and VICs. Oversee CRM strategy and execution: Ensure data integrity and full compliance with local legislation. Review CRM outreach performance and provide coaching where needed. Lead by example with client communications and appointments for key launches. Drive new client acquisition strategies, ensuring opt-in targets are achieved weekly. Oversee planning and delivery of VIC and client events, ensuring ROI, flawless execution and alignment with brand image. Monitor competitor activity, sharing insights with Sales Manager and Retail leadership to maintain market competitiveness. To effectively monitor sales by category and by season in order to request stock and increase the sales of the store To identify clients' expenditure and trends season on season and provide feedback to the B&P team To provide B&P weekly feedback on allocations, consolidations and replenishment in order to maximize sales CLIENT DEVELOPMENT To ensure all team members are acquiring and growing the Zimmermann client database through engaging and maintaining professional client relationships ensuring full compliance with local legislation To ensure accurate client details are added to the Zimmermann database To ensure team members' communicate with their client database on new launches, re-cuts and pre-orders or stock transfers. To ensure all team members leverage CRM tools in order to organize appointments in accordance with launches, re-cuts and clients' requests To ensure that “Thank you” outreach is sent to clients after each transaction To ensure an exemplary standard of client service is provided to all clients (VICs and non- VICs), in line with brand expectation To manage client expectations around waiting lists for high demand items and maximize sales achieved from waiting lists RECRUITMENT & TALENT AQUISITION Take ownership of the store's recruitment strategy, ensuring all roles are filled in a timely manner so the store is never left under-resourced or unsupported. Partner with the Sales and Operations Managers to identify staffing needs early, creating proactive recruitment plans that support both client service and operational priorities. Recruit candidates who not only demonstrate the skills and experience required, but also embody the attitude, values, and behaviours aligned with Zimmermann's luxury brand standards. Ensure the recruitment process reinforces Zimmermann's culture of inclusivity, professionalism, and excellence - making all candidates feel valued, respected, and engaged throughout. Treat every candidate as a potential advocate of the Zimmermann brand, regardless of outcome, ensuring their experience with the recruitment process reflects the brand's luxury positioning. Partner with HR to ensure all compliance, reference checks, contracts, and onboarding processes are completed seamlessly and efficiently. Support succession planning by identifying high-potential candidates who can grow within Zimmermann and contribute to long-term success. LEADERSHIP & TEAM DEVELOPMENT To successfully lead and develop a high performing team that achieves individual and team sales results, builds strong team morale and a positive workplace attitude Lead, mentor and develop the Store Sales Manager and Store Operations Manager, ensuring alignment with store strategy and KPIs. To consistently provide leadership, set an example and be role model for all team members To motivate and coach all team members to achieve their maximum potential Provide consistent coaching, feedback and performance management across the management and store teams. Deliver appraisals and individual development plans for Sales and Operations Managers To follow company's guidelines when team member performance does not meet expectations To identify succession plans required to develop strong career paths for all team members in collaboration with Line Manager To train all team members following the Onboarding Schedule in Z. Style Suite To ensure that every team member is completing all the trainings on Z. Style Suite and Z Learning in accordance with the deadlines To ensure that all team members achieve a superior standard of product knowledge to maximize sales To create an enjoyable working environment which promotes passion, focus, results and inclusivity in line with Zimmermann values To maintain a professional appearance reflective of the brand image To ensure that Zimmermann expectations in all areas of Shopping Experience, Product K VISUAL MERCHANDISING & STORE MAINTENANCE Partner with the Operations Manager and VM team to execute seasonal launches, markdowns, and floor moves. To ensure that a consistent high standard of Visual Presentation is achieved and reflective of the brand directive Conduct regular sales floor and fitting room walk-throughs to assess client journey and store presentation. To ensure Window plans and seasonal floor plans are followed thoroughly To ensure weekly VM photos are completed in line with set time frames and as per P&P To ensure that any changes requested by the VM Team are completed accordingly and in a timely manner and new photos are submitted in accordance with the deadlines To have the correct VM tools in store, including sale signage and stickers Monitor store maintenance and ensure resolution of issues in required timeframes to maintain premium store presentation. STOCK INVENTORY & LOSS PREVENTION Maintain ultimate accountability for stock integrity, shrinkage and inventory KPIs. Partner with the Operations Store Manager to ensure: All deliveries, transfers, consignments and returns are processed accurately and on time. Daily and weekly stock receipting and consolidating are completed, with discrepancies investigated promptly. Goods-in-transit and reservations are monitored and followed up within policy timelines. Stocktakes are prepared, executed and reconciled with 100% accuracy. Oversee and support the execution of all loss prevention procedures, including: Ensuring team awareness and compliance with theft prevention protocols. Immediate escalation and thorough investigation of theft or stock discrepancies. Ensuring police and centre security reporting is actioned in line with company policy. Regular review of shrinkage reports, trends and corrective actions with Operations Manager. Team compliance with bag checks Monitor store-wide adherence to loss prevention, WHS/OSHA and operational policies, ensuring accountability at all levels. VIC & CENTRE EVENTS To successfully execute VIC in-store shopping experience events, including achievement of sales KPI and client acquisition in-line with the event calendar Communicate with client base and local network to propose event host or guests for in-store shopping events or in the lead up to a Centre event Coordinate with Client Development team the event details in line with guidelines Manager RSVP's and guest list Complete and send Event registry and summary post event To communicate all retail activity calendar updates to team members to ensure the team are aware of any changes and can provide correct information to clients accordingly ADMINISTRATION Partner with the Operations Manager to oversee stock management, loss prevention, payroll and compliance reports and tasks To manage and control the Weekly and Monthly expenses relevant to your role. To ensure that administration is carried out accurately and efficiently in line with Zimmermann Policy and Procedures To ensure that all reports are to be action in a timely manner To oversee completion of the store's weekly summary Diversity Statement Zimmermann is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process Only Shortlisted applicants will be contacted.

We are seeking an experienced Plumbing Service Manager to lead and grow our Commercial Plumbing Service Department. This role oversees the operations, financial performance, and team development for all plumbing service activities, including maintenance, repair, and installation of commercial and industrial systems. Typical projects and equipment include domestic water and sanitary systems, hydronic piping, boilers, chillers, cooling towers, heat exchangers, pumps, backflow devices, and related mechanical systems. Primary Responsibilities Direct the day-to-day operations of the Plumbing Service Department, working closely with the Service Coordinator to assign work and manage schedules. Evaluate technician skillsets and align resources with the complexity of each job to ensure quality, efficiency, and profitability. Recruit, onboard, and retain top plumbing and mechanical service talent while fostering a culture of professional growth. Plan and implement technician training and development programs to strengthen technical expertise and career advancement. Drive service sales growth through maintenance contracts, service agreements, and proactive client engagement. Visit customer sites to provide technical oversight, prepare detailed estimates, and develop proposals, including ROI and cost-benefit analysis. Monitor project financials, job costing, and departmental budgets to achieve profit targets. Coordinate on-call schedules for after-hours and emergency service. Provide advanced technical support and troubleshooting guidance to field teams on complex systems such as boilers, pumps, and chilled-water loops. Oversee inventory management, including vehicles, parts, tools, and service equipment. Conduct routine quality inspections at client sites to ensure compliance with company standards, safety protocols, and local codes. Partner with HR to deliver employee performance reviews, compensation adjustments, and career development discussions. Perform additional responsibilities as assigned by branch leadership. Qualifications Degree from an accredited college, trade school, or completion of a recognized plumbing or mechanical training program. Active plumbing license and relevant industry certifications required (Master or Journeyman Plumber preferred). Experience 10+ years of experience in commercial or industrial plumbing/mechanical services, with a portion in a leadership or management capacity. Minimum of 2 years of plumbing or mechanical service sales experience, including preparing proposals and securing new business. Strong background in commercial hydronic systems, boilers, chillers, cooling towers, and pump systems preferred. Skills & Competencies Proven leadership skills with the ability to delegate effectively, resolve conflicts, and motivate teams. Strong written and verbal communication skills, with a customer-focused approach. Highly organized and detail-oriented, with the ability to manage multiple priorities. Proficiency with Microsoft Office and related business applications. In-depth knowledge of plumbing and mechanical systems, piping materials, and related components. Solid understanding of financial management, including budgeting, estimating, and tracking job profitability. Familiarity with service-based marketing and sales practices. Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Job Type: Full-time Work Location: In person

About the Company Management Support Solutions, LLC (MSS) has been engaged to find a Commercial HVAC/R Service Manager for Miami FL. Silver State Refrigeration & HVAC specializes in providing aftermarket commercial HVAC, refrigeration, and plumbing maintenance and repair services to a diverse client base. Headquartered in Las Vegas, NV, the company has established operations across multiple states, including California, Nevada, Arizona, Utah, Texas, and Florida. This extensive regional presence is supported by a workforce of over 200 employees. The company primarily serves large, multi-location chain corporations such as banks, retailers, and quick-service restaurants. These clients depend on Silver State Refrigeration & HVAC for comprehensive facility and general maintenance services that address the varied needs of their property portfolios. By offering a single-source solution, Silver State ensures that clients receive coordinated HVAC and refrigeration maintenance, installation, and repair services, streamlining operations and enhancing service quality. About the Role Silver State Refrigeration & HVAC is seeking an experienced Commercial HVAC/Refrigeration (HVAC/R) Service Manager to lead the Florida operation in servicing commercial HVAC, refrigeration, hot side kitchen equipment, walk-in coolers, freezers, ice machines, etc. for various convenience stores, gas stations, retail space and restaurants. This role is based in Miami, Florida and reports directly to the Vice President of Commercial - Miami. As both a new position and part of a new regional operation, the Commercial HVAC/R Service Manager will play a vital role in establishing and expanding the company's presence. During the initial phase of setting up and growing the Florida operations, the Service Manager will take on dual responsibilities. These include: Personally, performing service calls as needed; while, Managing technicians as they are hired and join the team. As the business develops and reaches a sustainable scale, the Service Manager will transition to focus on managerial duties, overseeing the service team and department operations full-time. Responsibilities Overseeing the daily activities of the service department. Managing service technicians. Ensuring a high standard of customer satisfaction. Coordinating service schedules. Driving both operational and financial performance within the department. Serving as a crucial link between customers, technicians, and company leadership. Performing service calls as needed. Managing technicians as they are hired and join the team. Qualifications High school diploma or GED required. Associate or bachelor's degree in HVAC/R, business, or related field preferred. Required Skills Bilingual English/Spanish (read, write, and speak). 5+ years of experience in commercial HVAC/R service, with 2+ years in supervisory/management role. Strong technical understanding of commercial HVAC/R systems and related electrical and mechanical principles with knowledge of troubleshooting and repair procedures. Valid EPA section 608 certification. Excellent leadership, communication, and customer service skills. Proficient in scheduling software, Microsoft Office Suite, and service reporting tools. Proficiency in reading schematics, work plans, and wiring diagrams. Ability to manage multiple priorities in a fast-paced environment. Strong problem-solving and decision-making abilities. The ability to work independently, make appropriate business decisions that align with company goals, and still follow directives when coming from company leadership. Preferred Skills Experience in managing a team in a commercial HVAC/R environment. Knowledge of safety and compliance regulations. Pay range and compensation package Medical, dental, vision, and other ancillary voluntary insurance products available. PTO Holiday Pay 401K available. All offers of employment are contingent upon the candidate successfully passing an MVR, background check, and pre-employment drug screen. Equal Opportunity Statement Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employment at the company is on an “at-will” basis.

Service Manager - Electrical Construction Employment Type: Full-Time | Exempt Are you an experienced leader in electrical service operations who takes pride in safety, quality, and client satisfaction? We're seeking a Service Manager to oversee and drive all aspects of electrical service delivery - from scheduling and supervision to customer relations and complian Service Manager - Electrical Construction Location: Boca Raton, FL Employment Type: Full-Time | Exempt Are you an experienced leader in electrical service operations who takes pride in safety, quality, and client satisfaction? We're seeking a Service Manager to oversee and drive all aspects of electrical service delivery - from scheduling and supervision to customer relations and compliance. This role is perfect for someone who enjoys leading teams, solving problems, and building long-term relationships with clients while maintaining a culture of safety and excellence. What You'll Do Lead, train, and support a team of electrical service technicians Plan and schedule service projects to meet client needs and deadlines Diagnose and troubleshoot complex electrical systems and components Ensure all work complies with safety regulations, codes, and company standards Maintain client relationships through communication, responsiveness, and service excellence Manage budgets, track performance metrics, and control operational costs Oversee tools, inventory, and equipment maintenance Conduct safety meetings, field inspections, and staff evaluations What You'll Bring Bachelor's degree in Electrical Engineering or related field (preferred) Master Electrician License or equivalent certification (preferred) Proven experience managing electrical service operations and field teams Strong leadership, communication, and organizational skills Knowledge of electrical codes, safety standards, and industry best practices Budgeting and project management experience Why Join Us Work with a reputable, growing company that values craftsmanship, safety, and integrity Lead a skilled, service-oriented team that takes pride in their work Competitive salary, comprehensive benefits, and career growth opportunities A professional culture that rewards innovation, accountability, and results If you're a hands-on leader ready to guide a team and deliver exceptional electrical service solutions, we'd love to connect. Apply today and help power a culture of safety, reliability, and excellence. #ServiceManager #ElectricalConstruction #ElectricalService #ConstructionJobs #BocaRatonJobs #NowHiring #Leadership #ElectricalIndustry #ProjectManagement #SkilledTrades #ConstructionCareers

The Senior Manager, Total Rewards is responsible for designing, implementing, and managing T-ROC's total rewards strategy, including compensation, benefits, wellness, and compliance. This role ensures programs are competitive, cost-effective, and aligned with T-ROC's mission to attract, retain, and engage a high-performing workforce. The Senior Manager will drive the development of dynamic compensation models, annual merit and bonus programs, and key strategic initiatives across all rewards offerings, while providing leadership and guidance to a Benefits & Wellness Partner who manages day-to-day administration. Key Responsibilities Lead compensation strategy, including base pay structures, incentive plans, and annual merit/bonus cycles in a fast-paced, ever-evolving environment. Develop dynamic compensation models and supporting documentation that ensure competitiveness, equity, and scalability. Partner with HR, Finance, and business leaders to align total rewards programs with organizational strategy and workforce needs. Oversee benefits programs (health & welfare, retirement, wellness) across the US, Puerto Rico, and Canada, ensuring cost-effectiveness and employee value. Provide leadership and coaching to the Benefits & Wellness Partner, ensuring smooth daily administration, employee support, and accurate system processes. Partner with Workday/OSV, brokers, and carriers to ensure accurate administration, compliance, and vendor performance. Serve as the escalation point for complex benefits or compensation issues, working with vendors and benefits providers for resolution. Ensure compliance with ACA, COBRA, ERISA, HIPAA, and other requirements by overseeing Workday/OSV processes and audits. Deliver data-driven insights and reporting on compensation and benefits utilization, costs, and trends. Lead total rewards communications and manager/employee education to maximize understanding and engagement. Champion a culture of wellness, rewards, and recognition that supports T-ROC's mission and values. What It Takes to ROC This Role Bachelor's degree in HR, Business, Finance, or related field required; advanced degree or certifications (CEBS, CBP, SHRM-CP) preferred. 5-7 years of experience in Total Rewards, with expertise in both compensation and benefits. Strong background in Workday (required), Excel, and reporting tools such as PowerBI. Comfort leveraging AI-driven HR and analytics tools to support compensation modeling, benchmarking, and benefits analysis and to optimize overall total rewards workflows. Collaborative and solutions-oriented, with the ability to partner closely with HR, Payroll, Training, Finance, and business leaders to align rewards programs with organizational goals. Solid knowledge of compliance requirements (ACA, COBRA, FMLA, ERISA, HIPAA). Strong analytical, problem-solving, and communication skills. Proven ability to lead and coach direct reports while thriving in a fast-paced, growth-oriented environment with rapidly shifting priorities.

ABOUT US Founded in St. Tropez in 1971, Vilebrequin has established itself as a leader in luxury beachwear. Today, the brand has a global presence in 70 countries with 184 stores and over 650 branded corners in leading department stores. Season after season, Vilebrequin promises elegance on vacation, passing on a lasting idea of casual charm, from father to son and mother to daughter. The brand has mastered the art of tailoring swimwear, using expert craftsmanship and bold designs, all with one goal in mind: to make summer last all year long. YOUR OPPORTUNITY Your opportunity to join a dynamic team where every day feels like a holiday awaits! Vilebrequin is looking for an enthusiastic, people-focused, and results-oriented Store Manager to lead its retail team. The Store Manager is a dedicated and dynamic member of our retail team who possesses a commitment to excellence and passion for our brand! The Store Manager is responsible for taking ownership of the business by driving sales, providing an interactive experience, monitoring inventory, analyzing business trends, recruiting top talent and training staff, and implementing store operations and processes. This position is onsite at the specified location and reports to the Regional Manager. YOUR IMPACT Business Leader Drives business through leveraging KPI's, sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers. Develops store strategies to optimize profitability. Motivates team to achieve sales goals. Ensures team demonstrates expert product knowledge to clients. Addresses and resolves customer concerns according to company philosophy and standards. Upholds luxury clienteling standards to provide the best customer experience. People Leader Exhibits enthusiasm and entrepreneurial spirit to create a positive work environment Leads candidate selection process including recruiting and interviewing and ensures all roles are filled in a timely manner with top talent Observes and coaches in the moment. Mentors team and monitors development, including issuing disciplinary actions and performance reviews. Continuously trains team on sales techniques, product knowledge and store operations. Enforces employee policies and procedures, including dress code, attendance and punctuality. Manages scheduling, timekeeping and payroll. Demonstrates effective communication with customers, coworkers and associates. Leads by example and positively influences others. Utilize company performance tools to evaluate each associate and provide constant feedback to drive individual growth and improvement Operational Excellence Leader Manages store operations including, but not limited to, processing deliveries and transfers in a timely manner, merchandising goods on the sales floor, maintaining perfect visual standards, minimizing shrink, and communicating stock needs. Ensures adherence to all operational policies and procedures. Executes merchandising standards and quickly resolves any store maintenance issues. Monitors accurate cash handling including opening and closing procedures, deposits and petty cash. Understands organizational objectives and makes decisions that align with company priorities and values. Maintains store safety standards. Responsible for opening and closing the store. KEYS FOR SUCCESS Education: High School Diploma/Equivalency Required 1-2 years of store leadership experience, preferably with luxury brands 3+ years of experience in the luxury retail space Competencies: Knowledge of retail management best practices Track record of achieving results History of building, leading,motivating, and coaching teams Results-Driven: proven ability to understand and drive store profitability through service Customer-focused Strong leadership critical thinking and problem solving skills Passion for luxury product with an appreciation for design Entrepreneurial spirit Solution-oriented A professional, welcoming character and presentation Ability to generate customer delight Client-oriented with an excellent sense of service quality(go the extra mile spirit) Excellent communication skills Strong attention to detail Team-oriented; “win-together” mentality Displays strong organizational skills and follow-through Technologically savvy Ability to work a flexible schedule based on business needs,which includes mornings/evenings, weekends, and holidays Languages: Foreign Languages a plus Essential Physical Requirements Lift and/or move up to approximately 50 pounds frequently Bending/stooping/kneeling required-frequently Climbing ladders- occasionally Routine standing for duration of shift (up to 8 hours) BENEFITS JUST FOR YOU We offer a comprehensive range of benefits to our valued associates. Depending on your position and your location, here are a few highlights of what you might be eligible for: A generous employee discount Medical, Dental, and Vision insurance Paid vacations (16 days a year) and holidays A 401k plan with an employer contribution Weekly Sales Bonus Structure Tax-free commuter benefits Employee referral program OUR COMMITMENT Vilebrequin is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law. DISCLAIMER This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer. Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

The Card Cellar is seeking a driven and experienced General Manager to lead our premium collectible card business from the ground up. This is a unique opportunity to be involved in every stage of the process - from pre-opening and store build-out to day-to-day operations - shaping a best-in-class retail and live selling experience. The ideal candidate is passionate about sports cards, TCG, grading, and live breaking, with proven leadership skills and hands-on experience in retail or collectibles. This role will require operational excellence, strategic thinking, and the ability to build strong relationships with vendors, partners, and the collector community. Responsibilities: Pre-Opening Leadership: Coordinate store build-out, including contractors, layout design, display installation, and merchandising plan. Select and implement POS, inventory management, and integrated e-commerce/live selling systems. Develop all operational processes, from product intake to in-store presentation, shipping, and returns. Create the store's operational manual for future team onboarding and training. Operational Management (Post-Opening): Oversee all daily store operations, ensuring premium customer service and sales performance. Manage integrated inventory across physical store, e-commerce, and live selling platforms (Whatnot, Fanatics Live, etc.). Recruit, train, and lead a high-performing sales and event team. Plan and execute events: product launches, in-store activations, and live breaking sessions. Maintain strong vendor and distributor relationships to secure exclusive products and promotional opportunities. Monitor KPIs, generate performance reports, and present strategic recommendations to ownership. Ensure compliance with company policies, safety protocols, and local regulations. Collaborate with marketing to align campaigns, promotions, and social media content with business objectives. Stay ahead of industry trends, grading standards, and collector preferences to keep The Card Cellar competitive. Requirements: Proven experience as a General Manager, Store Manager, or similar leadership role in retail, preferably in collectibles or hobby industry. Deep knowledge of sports cards, TCG, grading services (PSA, BGS, CGC), and live breaking formats. Strong leadership, organizational, and problem-solving skills. Experience implementing operational systems and processes from scratch. Ability to work flexible hours, including evenings and weekends. Proficiency in business reporting, budgeting, and vendor negotiations. English fluency required; Spanish is a plus. Nice to Have: Established relationships within the collectibles industry. Experience hosting or coordinating live breaks and community events. Familiarity with high-end product display and luxury retail environments. Travel Requirements: Occasional travel to conventions, trade shows, and industry events. Compensation: Competitive, based on experience. How to apply: Interested candidates should submit a resume and brief cover letter detailing their experience in collectibles, live breaking, and retail operations to ************************** Please include examples of past projects where you've successfully launched or managed retail operations.

Our client, a luxury womenswear label, is looking for a Store Manager to join their Miami, FL team! Responsibilities include: Overseeing daily store operations to ensure a smooth, polished customer experience Leading, coaching, and developing a small team of stylists, including scheduling and performance management Driving sales performance through strong clienteling, relationship-building, and in-store leadership Monitoring store performance and implementing strategies to meet sales and business goals Managing inventory levels, stock flow, and overall store organization Ensuring the store environment reflects brand standards and visual expectations Handling customer concerns with professionalism and discretion Supporting basic reporting, budgeting, and operational processes Ensuring compliance with internal policies and operational guidelines Qualifications: Prior experience in a Store Manager or senior leadership role within luxury or premium retail Strong understanding of clienteling and relationship-driven sales Proven ability to lead, motivate, and develop a retail team Hands-on, proactive leadership style with strong attention to detail Excellent communication and interpersonal skills Comfortable working weekends and retail hours (two days off per week) Ability to manage multiple priorities in a boutique retail setting If this sounds like a fit, please submit your resume for consideration. You can use ****************** to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

Full Time Onsite General Manager for 5 Star Luxury Residential . Must be a people first driven professional and Highly experienced in Hospitality. The position is fundamental to all functions of the Luxury Property and includes working closely with the Association Board of Directors to manage and operate the association and facilitate solutions to problems within the community. Knowledge of Project Management/Construction is a plus. MUST HAVE JOB REQUIREMENTS: 5 Star Hospitality pedigree Combination of experience in Hotel and Residential Management Commitment and Longevity A strong Flexible demeanor Verbally Eloquent (Spanish is not a must but preferred) Capability to work directly with and under direct order of the Board Highly detailed oriented Extremely hands-on Must be a Licensed Community Association Manager DUTIES INCLUDE BUT NOT LIMITED TO: Acquires and maintains current knowledge of state regulatory agency statutes and each client's community's documents, policies and procedures. Analyzes advantages and disadvantages of alternative solutions to problems and makes recommendations to the Board of Directors. Provides leadership and direction to effectively manage relationships with other business groups, to ensure a high level of tenant service and achievement of company and property goals and objectives. Supervises hiring and management of direct employees and supervises selection and management of outside vendor staffing to assure personnel capable of meeting the community's goals and high standards in a hospitable, sensitive and courteous manner. Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients and the public; whether contact is by mail, telephone or in person. Perform regular inspections of resident lots and common areas to ensure the association's governing documents and rules and regulations are being upheld Prepare and distribute board packets including management reports and meeting agendas, attend all business meetings of the Board, prepare minutes and action items, work with all committees of the Board. Oversee expenditures, budget management, reserve studies, reserve investments/funding. Collect and organize all documentation related to Association operations including records/books, documents, correspondence. Documents, interviews and assists residents regarding complaints about direct employees and vendor staff conduct.. Promptly investigates and makes a full written report of all accidents or claims for property damage and personal injury relating to the ownership and maintenance of the common elements and operation of the Association, including damage or destruction to common elements. Plans, directs and oversees implementation of comprehensive systems for protection of the community assets and records of the Association in a professional manner. Constantly strive for improvements in work process and results to better meet client's expectations. Prepare annual budget for the association. Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables. Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Establish and maintain collaborative working relationships between departments, with coworkers and other members the team. Prepare for team meetings, in advance, and act as chairperson for the meeting. Acquires and maintains current knowledge of state and regulatory agency statutes and each clients community documents, policies, and procedures. Initiates contact with new resident representatives to coordinate the move-in process, provides an introduction and orientation to the staff and building, reviews available services, and reviews the building rules and regulations. Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered. Respond to phone calls and correspondence in a timely and professional manner. Maintain a professional relationship with the BOD, Unit Owners, and vendors. Ability to run a BOD meeting when necessary, according to Roberts Rules of Order. Ability to prepare professional presentations of reports, action plans, budgets, bid analysis, etc.. Organizes time effectively and successfully balances the competing demands of multiple projects. Maintain accurate records, files and communication pertinent to the Association office. Update Association communication regularly to include menu boards, prepare Association newsletter and update Association web-site. Process violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly-basis as required. Possess all knowledge of assets cash balances and availability of funds for projects. Monitors aging report, timely legal action, and updated collection module on a timely basis. Keep up to date equipment maintenance logs, inventory, and update preventive maintenance manual quarterly. Previous On-Site experience (5+ years) Must possess strong managerial background. Minimum Five (5) years of experience as an on-site Community Association Manager for a Luxury Property or 5 Star Hotel / Resort Strong working knowledge of customer service principles and practices accepted management practices and procedures, building and grounds maintenance requirements, personnel development and administration, and budget and finance. Computer Literacy- Proficiency in Microsoft Office: Outlook, Word, Excel and other Programs: Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity. Must have the ability to maintain a professional demeanor and appearance at all times. Strong organizational skills and the ability to work in a fast-paced environment are critical. Knowledge of Jenark, Strongroom and Building-Link Job Type: Full-time Benefits: 401(k) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Paid time off Referral program Vision insurance Application Question(s): Are you within 10-15 miles from the Miami Beach area? Did you read the Must Have Job requirements in the job description? Education: Bachelor's (Preferred) Experience: Hotel / Residential Management: 5 years (Required) Hospitality: 5 years (Required) Finance /Budget: 3 years (Required) Language: English (Required) Spanish (Preferred) License/Certification: Licensed Community Association Manager (Required) Ability to Relocate: Miami, FL: Relocate before starting work (Required) Work Location: In person

The Store Manager leads the team to ensure an excellent experience for both customers and crew members. With a strong understanding of retail operations, the manager is pivotal in establishing the store as the top local seller of boat parts. The mission is to serve customers who need products for their boating projects and ensure their satisfaction, fostering loyalty. West Marine is committed to being a Drug-Free Workplace and an Equal Opportunity Employer. Supervisory Responsibilities: Recruit, interview, hire, and train new staff. Conduct performance evaluations. Organize and manage staff schedules. Handle corrective actions and terminations. Oversee all store operations. Duties/Responsibilities: Manage sales, expenses, payroll, and shrinkage to meet financial goals. Utilize the Monthly Staffing Guide for optimal scheduling. Create weekly Crew Member schedules three weeks in advance. Implement programs that drive sales and enhance customer engagement. Develop strategies to boost customer count and loyalty. Collaborate with Pro Market Team Managers to grow the wholesale business. Oversee ordering processes and profit/loss management. Ensure timely execution of company communications. Maintain high customer satisfaction through exemplary service. Coach staff on product knowledge and sales techniques. Set and monitor performance goals. Enforce operational and personnel policies. Ensure accurate payroll processing and compliance with asset protection standards. Uphold legal requirements and represent the brand's values. Stay updated through training programs. Maintain flexibility in scheduling including nights, weekends and some holidays. Ensure timely completion of Omni orders. Act as "Manager on Duty" and perform additional duties as needed and/or assigned. Required Skills/Abilities: Strong verbal and written communication skills. Excellent interpersonal and customer service abilities. Effective time management and organizational skills. Strong analytical and problem-solving capabilities. Ability to prioritize and delegate tasks. Proficiency in Microsoft Office Suite or similar software. Detail-oriented with the ability to multitask under pressure. Strong leadership and management skills. Budget development and maintenance experience. Thorough understanding of company policies and practices. Flexibility for evening, weekend, and holiday shifts. Preferred knowledge of industry and products. Education and Experience: Business, Business Administration, or a related field Degree preferred, or equivalent work experience. Two years of retail management experience preferred. Physical Requirements: Continuous standing and walking throughout the retail space. Ability to wear and communicate through a headset continuously. Frequent climbing, bending, stooping, and twisting. Occasionally operate equipment, including forklifts. Must be able to lift up to 50 pounds to shoulder height unassisted frequently. Other Requirements: Must be at least 18 years old. Willing to submit to a criminal background check. To review many of the benefits West Marine offers, along with starting pay ranges for select states, please visit our benefits page at **************************** . Join us at West Marine and help us provide the best boating experience for our customers!

Our Opportunity: Chewy is looking for a Manager, Customer Service to join the best customer service department in America at our Hollywood, FL location. The right person will be a people leader, responsible for building engaging teams and improving operational efficiency. This person should be a dynamic, goal-oriented leader who challenges and inspires other leaders within their organization to excel. A customer-first mentality is critical for this role. What You'll Do: Develop, lead and coach floor leadership to build successful teams that deliver an exceptional customer experience Establish peer-to-peer collaborations with peer Managers to enhance process efficiency Use data to identify areas of opportunity, and develop action plans to improve important metrics and close performance gaps Collaborate with other managers to establish and build SOPs for existing processes and procedures Ensure that regular performance reviews and feedback is provided regularly to all levels of employees to ensure a highly engaged workforce Maintain and implement new leadership onboarding initiatives to enhance the career pathing experience What You'll Need: 2-5 years of multi-channel contact center management experience (Customer Service strongly preferred), with leadership track record and verifiable history of leading successful, high-volume teams in 300+ headcount environments Adaptability to rapidly shifting goals, and willing to ‘roll up your sleeves' to solve a variety of challenges Coaching skills that can impact both front-line agents and floor leadership BS/BA degree or equivalent experience (i.e. 5+ years industry experience in lieu of degree) Strong computer and internet proficiency in an e-commerce environment Proficiency in MS Office suite (Excel is a must) Outstanding oral and written communication skills, comfortability and ease in communicating information to a group Position may require travel Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact **************. To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

Keep our communities fed. Our focus is simple but meaningful - from our distribution centers to our offices, every employee of C&S and our family of companies works to help feed local families, neighbors, and communities. As an Associate Customer Experience Manager, you will support the business side of the relationship for Independent customers in a region or for a specific Chain under the direction of the Sr. Manager, Customer Experience. This position builds and maintains working relationships with customers' operational management to achieve high levels of customer satisfaction in relation to the company's operations and adherence to standard operating procedures. The role is responsible for day-to-day transactional items and contributes to cross-functional teams in delivering projects and programs that solve problems and remove obstacles for the Customer. You will work collaboratively with cross-functional Customer Experience (CXT) members to identify root causes of operational issues and secure alignment and resources to address chronic challenges. Job Description + Full-Time, On-site Role + Location: Miami, FL (with regular travel to retail store locations) You will contribute by: + Facilitating communications with stakeholders as appropriate. + Effectively communicating with customers to resolve service issues and evaluate their requests. + Supporting the preparation of customer presentations to review project scope and progress. + Monitoring and supporting operational KPI improvement across assigned customers. + Assisting in influencing customer decision-making on key improvement initiatives. + Supporting new customer start-ups as requested. + Supporting operational planning around key customer events, such as holiday planning, grand openings, anniversary sales, and major in-store events. + Communicating and managing changes in Company operational policies and procedures as directed. We're searching for candidates with: + Retail operations background is required + Knowledge of supply chain is strongly preferred + Strong communication skills + Strong analytical and business acumen + Strong project management skills + Strong technical computer skills + Willingness and ability to travel frequently + 2-5 years of relevant work experience + Bilingual (English/Spanish) is required Environment: + Store : Office Temperature (65F to 75F) + Office : Office Temperature (65F to 75F) We offer: + Weekly Pay + Benefits available from day 1 (medical, dental, vision, and more) + Company matched 401k + PTO and Holiday Pay offered + Career Progression Opportunities + Tuition Reimbursement + Employee Health & Wellness program + Employee Discounts / Purchasing programs + Employee Assistance Program Every person matters. We keep our values alive through a culture that embraces differences and ensures that every person matters. The Fine Print This Job advertisement does not constitute a promise or guarantee of employment. This job advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of C&S Wholesale Grocers. Qualifications Bachelor's Degree - General Studies Shift 1st Shift (United States of America) Company C&S Wholesale Services, LLC About Our Company C&S Wholesale Services is one of many companies within the C&S Family of Companies, the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. At C&S, We Select the Best & those with the motivation, pride, and drive to succeed in our fast-paced world. Working Safely is a Condition for Employment with C&S Wholesale Services, Inc. C&S Wholesale Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Company: C&S Wholesale Services, LLC Job Area: Chain - SE Job Family: Sales Job Type: Regular Job Code: JC1716 ReqID: R-264901

Job Title: Customs Operations Manager DHL Global Forwarding manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at ******************************************* As the Customs Operations Manager, you'll play a critical role in managing and coordinating customs clearance activities to ensure efficiency and cost-effectiveness. Key Responsibilities: * Oversee and streamline customs clearance activities, ensuring timely and compliant processing. * Train and implement policies and procedures that uphold our service standards. * Lead and develop a talented team, providing coaching and performance management. * Drive strategic initiatives for Northern Border Entries, focusing on performance and productivity. * Collaborate on policy development to enhance our customs operations. What We're Looking For: * Mandatory - Extensive knowledge of importing regulations and customs brokerage practices. * Proven ability to create a vision for customs operations that balances compliance with customer and shareholder value. * Strong analytical and problem-solving skills. * Excellent communication skills-verbal, written, and interpersonal. * Proficiency in computer applications, including spreadsheets and databases. * Demonstrated leadership experience in coaching and developing staff. * Financial acumen, including budgeting experience. * A BS/BA degree with 6 years of related experience, including 2 years in a supervisory role. * A Customs Brokerage License is required. * In-depth understanding of ACE and experience with US Customs regulations and PGAs. * Familiarity with Northern Border Customs Entries (Canada to USA). Pay Range: $93,142.50 - $124,190.00+ (Based on Experience) Benefits (All Non-Union Employees) * Compensation: Competitive base salary plus role dependent performance-based incentives. * 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution. * Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate. * Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions. * Vision: Optional coverage for exams, frames, and contacts. * Dental: Optional coverage for preventive, basic, and major services. * Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days. Why Join DHL Global Forwarding? At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success. Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers. Equal Opportunity Employer DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Work Authorization Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role. #LI-RL2 ","title

Fresco y Mas is committed to fostering a work environment where all associates can be authentic, feel valued, while reaching their full potential. Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end. Ensures that all current customer service, cash control, labor control, expense and supply controls, asset protection, maintenance, physical safety, food safety, associate and customer engagement policies are being followed. This role will create a shopping and working environment that exemplifies the company's commitment to and vision of service, quality and neighborhood partnerships. This position will create a strong company bench by identifying and developing individuals' skills and abilities for future advancement. This role is responsible for hiring and training execution in the store. This is a working manager position that requires a balance of physical labor, delegation, team building and leadership, planning, and administrative work. Key Performance Indicators Overall Customer Satisfaction OSAT (Service) Gauges the customer experience in each respective area of the business. Focus on Assortment, Cleanliness, Freshness, Staff Friendliness and Stock Availability. Produce Scanning · Ensures the customers are correctly charged, the department is replenished properly and decreases the risk of shrink. Items per Bag Gauges the potential over spending of bags when not meeting the company goal. Essential Responsibilities Responsibility % Of Time Store Leadership Leads and empowers teams to deliver a great shopping experience for our customers in alignment with the company's vision, goals, expectations, and policies while maintaining open communication channels for ideas, suggestions, and feedback. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. Demonstrates and role models exceptional customer service exceeding customer expectations; ensures associates greet, assist, provide efficient service and thank customers in a prompt, courteous, friendly, and business-like manner in order to promote the company image as a service-oriented operation. Establishes and maintains a professional working relationship with customers, associates, schools, vendors, suppliers, and regulatory agencies. 30% Fiscal Leadership Assists in managing the fiscal budget, in-stock, inventory, shrink, expenses including labor and supply management and cash control with a high level of integrity, urgency and responsibility within the best interests of the organization. Maximizes sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling and work planning. Analyzes P&L for business opportunities. Determines areas for improvement and communicates finds and plans of action with store manager. 30% Department Leadership Participates actively as a coordinated, motivated management team. Trains and coaches team on all KPIs, customer service, product knowledge, suggestive selling, safety and sanitation. Uses initiative, ingenuity, creativity, and good judgment to act on opportunities and issues as they occur within the store location. Ensures all policies, programs and directives are communicated and executed in a positive and timely manner. Ensures store's operations are consistent with all aspects of federal, state, and the company's health, safety, and sanitation codes. 15% Associate Leadership Responsible and accountable for the hiring and training execution in the store. Ensures that recruiting, interviewing and hiring the best-qualified applicants through pro-active and consistent recruitment techniques, within company established compensation guidelines. Responsible and accountable for ensuring new associates receive a proper on-boarding and completes new hire training as outlined by training best practices by following up with leaders and new hires. Exercises ability to coach, hold associates accountable, separate associates when necessary or effectively recommend the same. Ensures adherence to all state and federal employment laws and company policies and procedures. 15% Safety and Compliance Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department. 10% Disclaimer Performs other job-related duties as assigned. Qualifications Required Education Course of Study High School Diploma or Equivalent Preferred Education Course of Study Bachelor's Degree Business or related field Language(s) Required Language(s) Preferred English English and Spanish Relevant Experience Supervisory Experience 3 - 6 yrs minimum 1 - 5 yrs minimum Knowledge, Skills & Abilities Required Authorization to work in the United States or the ability to obtain the same. Successful completion of pre-employment drug testing and background check. Proficient with computer applications used in effectively operating the department. Strong customer service skills. Exceptional interpersonal, motivational and communication skills. Possession of Food Safety Certification or the ability to obtain same within 180 days of placement. High standard of integrity and reliability. Environmental Factors Environmental Factors Retail - Location Management: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts, Department Specific Required Equipment: baler/compactor, barista equipment and mixers, floral equipment including helium tank, cutting implements, heat shrink dryer general hardware tools such as a ladder, pliers, wire cutters, general kitchen tools such as utensils, thermometer, Ice machine, shovel, powered cutting equipment, such as a slicers, saws, grinders, produce equipment including watering machine, pineapple corer, various knives, various ovens, stoves, rotisserie, fryers, steamers, proofer, wrapping equipment, Automatic meat wrapper, box cutter, lobster tanks Personal Protective Equipment: Goggles, Gloves, Cutting Gloves, Fryer Gloves, Oven Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 70 lbs. Travel Percent Overnight Occasional No Shift(s) Varied shifts, to include morning, afternoon, evening and closing shifts. Includes a minimum of one (1) closing shift each week

Inside Sales & Customer Service Manager. Must be Bilingual in both English and Spanish. Salary $40K to $43,500K depends on experience, plus a bonus at the end of the which is 2 weeks pay, PTO, and 10 paid holidays. Shift: Hours M-F, 8 -5 REQUIREMENTS & SKILLS: 3-5 Years professional experience working in Inside Sales, Marketing, or Customer Service. Experience with CRM/ERP tools and digital technology. Problem solver, a creative and good negotiator. Patient, empathetic and helpful. Detail-oriented & multi-tasker. Independent ad quick thinker. Good communication and writing skills. Team player and positive attitude. Willing to learn. Professional and pleasing personal appearance. JOB RESPONSIBILITIES: Sales Processing. Customer relations. Product knowledge. Domestic and International Shipping.

Are you interested in driving customer success and the utilization of cutting edge, innovative products and analytical instruments? Do you thrive on defining team goals, driving customer engagement, and creating winning customer experiences? Do you love idea of helping customers and technical end users learn how to use new products, troubleshoot existing instruments, and improve sustainability of instruments? If you answered yes, let's discuss our Manager, Customer Support role today! Snapshot of What You'll Do: The Customer Support Manager leads the Customer Support organization unit which is responsible for the following functions: Customer Support: Providing the best possible technical support to our customers (sales subsidiaries and distribution partners), answering all service-related and standard questions concerning our products, passing on customer feedback and customer requirements to those responsible to sustainably improve product quality, and providing additional ideas for future product developments. Repair: Providing fast, high-quality, and cost-effective repairs for customers in-house. The Impact You'll Make: The Customer Support Manager has excellent troubleshooting skills, product knowledge, and engages with inter-company teams to drive successful initiatives. Job duties include: Ensuring every staff member receives the appropriate mentoring and development needed to be successful by conducting regularly scheduled meetings and providing enriching guidance and feedback Ensuring all service employees are properly trained and cross-trained on instruments by auditing trainings and providing feedback Ensuring all service employees are properly trained and cross-trained on support (email, web, CRM) by auditing interactions and providing feedback Monitoring customer service feedback and implementing and tracking improvements Managing the improvement process for OBF and warranty repair cases up to the final C1 quality notification Creating error statistics (notifications from customer sites) and informing the people responsible Maintaining constant communication and contact with staff to pass on information and to maintain an open, positive, cooperative, and productive work environment Performing repairs internally and supporting those responsible for service at the subsidiaries and sales partners Processing repairs and returns, and adjustment of in-house instruments Monitoring all projects assigned to department staff Managing staff schedules to ensure appropriate coverage to support organizational requirements The position requires up to 10% overnight travel domestically and internationally Ensuring compliance as appropriate with US Export Administration Regulations, and reporting any deviations to Compliance Officer or Administrator Planning and monitoring personnel capacities, cost centers, and internal orders Optimizing processes, workflows, and workplaces and maintaining order and tidiness in the customer support department All other duties as assigned Education and Experience The Customer Support Manager requires a combination of education, business understanding and good leadership, troubleshooting and communication skills. This role requires the following: Bachelor's Degree in Electronics, Mechanical Engineering, Chemistry, Physics or related field 7 years of experience in technical customer support 5 years of experience managing a team Strong customer service and communication skills Demonstrated ability to handle multiple tasks in a fast-paced environment Familiarity with SAP ERP, CRM or similar business process systems Preferred skills include: Master's Degree in Electronics, Mechanical Engineering, Chemistry, Physics or related field Competencies We Look For: The Customer Support Manager uses a variety of technical skills, industry knowledge and soft skills including: Commitment & Initiative: Leads according to the principles, vision and values of the organization Shows strong support and enthusiasm in their work assignments Launches projects timely, balances workloads and distributes work efficiently Communication & Emotional Intelligence: Provides clear instruction to employees, explains how product or process works, and is available to answer any questions that may arise Ability to get a point across, create a compelling presentation and get buy-in for ideas Inspires others to achieve better results and demonstrate emotional intelligence Collaboration & Teambuilding Works well with others on internal and external teams through interpersonal skills Creates cross-functional teams that utilize the highest skill levels and provide developmental opportunities Build rapport with other departments, build alliances and negotiates effectively Critical Thinking & Problem Solving: Approaches problem solving logically, researches options, avoids biases and focuses on meaningful data to draw the right conclusions even under pressure Effectively identifies challenging or complex issues, evaluates options, and resolves in the best interest of the organization Performs analysis to assess the needs of the department and creates a plan to meet the requirements Department Accountability & Capacity: Takes responsibility for all work activities and personal actions, follows through on commitments, and acknowledges and learns from mistakes Can fully explain job duties and projects for all direct staff and redistributes work effectively Can fully explain the scope, utilization, efficiency and value-added tasks of each employee Employee Management & Development: Demonstrates the ability to manage, lead and enable others Helps employees progress in their career by mentoring on a consistent basis Continuously clarifies responsibilities, priorities and expectations that align with company goals Goal Development & Execution: Identifies measurable opportunities for department and staff to improve Creates opportunities to stretch staff out of their comfort zone Puts into effect of a plan, order, or course of action with a certain degree of immediacy or urgency and does not hesitate or delay moving forward Integrity & Financial Acumen: Behaves honorably and ethically, is truthful and can be trusted Understands and monitors the financial aspects including wages, allocations and expenses within area of responsibility Uses sound judgement in decision making regarding financial matters Quality & Innovation: Works to the highest of quality standards by anticipating problems, testing and checking their work, and pays close attention to detail Continuously looks for way to improve quality within their department and offers suggestions to others areas Creates new and better ways for the organization to be successful while adapting to change and engaging in continuous learning to promote the growth of the individual and the organization. Time Management & Dependability Ability to achieve desired results within given time frames and decide between conflicting priorities Shows up to work on time and is fully utilized and accounted for during work hours Is relied upon and available when additional time and effort is required Supervision Exercised This role has supervisory responsibilities for 5 or more employees and participates in multiple projects and cross functional teams. Physical Requirements & Working Conditions While performing the duties of this position, the employee is regularly required to sit, stand, walk, observe, communicate and handle items such as computers, machinery and other equipment. The employee must occasionally lift and/or move up to 20 pounds. Position requires the ability to obtain a Passport for international travel. In regards to organizational issues, the employee will comply with the regulations set forward in the Anton Paar Employee Handbook, except if otherwise stated. Anton Paar QuantaTec Inc. is an Equal Opportunity Employer. Employment opportunities at Anton Paar QuantaTec Inc. are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to: age, race, color, religion, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity, national origin, genetic information, sickle cell trait, marital status, disability, veteran status or any other characteristic protected by law. #LI-JM2

At Spring Footwear, comfort is craft, style is purpose, and service is a promise we renew daily. Since 1991, our mission has been simple and unwavering: to create partnerships that thrive through quality, value, product, and service - every single day. We're searching for a Customer Service Manager who carries that mission like a banner. Someone who leads with clarity, solves with heart, and brings order, warmth, and consistency to every channel where our customers meet us. If you know how to turn complexity into simplicity, how to raise the game for both people and process, and how to make every customer feel the Spring difference - this role is your stage. What You'll Do Lead Multi-Channel Customer Service Operations Guide the daily rhythm of our contact center across phone, email, live chat, and digital platforms. Recruit, develop, and coach a team that delivers quick answers, steady support, and memorable care. Drive Strategy & Innovation Shape the vision for our service experience - bringing new ideas, smarter workflows, and scalable systems that keep pace with our growth. Look ahead, anticipate needs, and lift performance with intention. Coach & Develop Leaders Mentor supervisors and team leads, cultivating strong managers who build even stronger teams. Create an environment where clarity, accountability, and encouragement coexist. Champion Process Improvements Design and refine policies and procedures that bring uniformity, efficiency, and harmony across the customer journey. Build frameworks that deliver consistency, reduce errors, and create repeatable excellence. Solve Problems with Purpose Lead with a solution-seeker's mind. Uncover root causes, repair gaps, and transform challenges into continuous improvements. Be the one who steadies the storm and brings clarity to the noise. Monitor Performance & Metrics Track and elevate KPIs - CSAT, FCR, SLA, AHT, QA, and more. Use data as compass and catalyst, setting expectations and ensuring the team always knows what success looks like. Collaborate Across Departments Partner with Sales, Marketing, Product Development, and Operations to unify customer experience across every step of our retail and wholesale ecosystem. What You Bring 5+ years managing multi-channel contact center teams (phone, email, chat, social, etc.). A proven track record of coaching supervisors, developing teams, and elevating performance. Strong analytical and problem-solving instincts - you see patterns, resolve friction, and deliver solutions. Demonstrated ability to build, improve, and standardize policies and processes that create consistency at scale. Deep understanding of CX metrics, workforce planning, and operational optimization. Experience in fashion, footwear, apparel, or accessories is a powerful plus. Skilled communicator - clear, empathetic, confident. Experience with CRM and service tools (Zendesk, Salesforce, Gorgias, or similar). Sales leadership experience is a bonus. A passion for service, a love for structure, and the drive to continually raise the bar. Why Join Spring Footwear? Competitive Compensation & Benefits Salary, health insurance, paid time off, profit sharing, and company-paid holidays. Professional Growth We're expanding - and growth creates opportunity. Your ideas and leadership will shape a department that's evolving fast. Collaborative Culture Work alongside people who care about quality - in product, in service, and in partnership. Onsite Impact Join us in an energetic in-person environment where teamwork thrives and your leadership can be felt directly. Ready to Lead With Purpose? If you're a builder of teams, a solver of problems, and a champion of exceptional customer experience, we want to meet you. Apply today - and help us shape the next chapter of Spring Footwear's service journey.

We have an exciting opportunity to join our team as a Customer Service Team Supervisor - Florida. Coordinate all aspects of charge submission, coding review, accounts receivable, authorizations, or customer service and assigned work queues. Provide financial and/or operational analyses and reports, and audit current procedures to monitor and improve efficiency of operations. Review and advise physicians and staff with regard to local and national coding and reimbursement policies. Work with patients and guarantors to clarify financial responsibilities. Job Responsibilities: Perform other duties as needed. Manage a team responsible for performing important revenue cycle functions. Monitor reports and work queues, ensuring charge submission and accounts receivable follow-up is occurring on a timely basis. Identify issues and suggest improvements and available tools to physicians and admin support staff to address issues. Escalate issues as needed to practice and FGP Leadership. Interact with vendors as it relates to billing and collections. Work with front-end staff to ensure patient insurance information and benefits are verified accurately and timely. Act as a resource to front end practice staff to identify gaps in clearance processes. Review and respond to practice, physician, and patient inquiries following CBO guidelines. Serve as resource to physicians, staff, and management regarding local and national coding and reimbursement policies. Educate physicians, staff, and management on new policies and changes to existing policies. Collaborate with coders to understand CPT and ICD-10 manuals, payer policy and procedure manuals, updates, and CMS publications to ensure practices are compliant with current policies and procedures. Adhere to general practice and FGP guidelines on compliance issues and patient confidentiality. Review unbilled charge reports and follow up with physicians and/or practice management for unbilled services. Meet CBO quality and productivity targets. Review practice Action Plans and/or reports on a timely basis. Analyze issues to identify trends in denial rates to focus improvement initiatives on, and charges that requires action. May act as a financial counselor to patients who require assistance understanding their benefits and financial options. Act as the patient advocate with the patient and/or family members and liaison with the insurance companies to assist in obtaining insurance information. Take initiative to teach and share new information and provide constructive feedback; Communicate delays and workqueue issues to management daily. Work with practice operations to implement changes to improve revenue where necessary. Ensure timely and accurate collection, preparation, and verification of billing information submitted to the outsourced billing service. Review billing collection and denial reports from the vendor and identify trends and recommend changes on how to improve issues. Serve as a liaison to the outside billing for questions, data request, and other inquiries. Review charge encounter forms for complete CPT code, ICD-10 code, and other required billing information on a daily basis. Compare coding to notes/documentation and communicate with providers to clarify errors. Analyze/audit notes and ensure the appropriate codes are charged in order to maintain billing compliance and prevent denials. Identify denial trends and train staff accordingly to avoid in the future, emphasizing improvement of accurate charge capture. Develop supporting training documentation as needed with FGP management. Meet or exceed the accountabilities of the Billing Coordinator I and II, and serve as a role model and resource to entry-level team members. May assist with leading and coordinating all aspects of charge submission and accounts receivable in defined FGP(s) for other Billing Coordinators. Demonstrate a significant level of expertise in subject matter to assist and mentor entry-level billing staff, support the operations lead/supervisor in managing day-to-day team activities against scope and timeline, and ensure timely reporting of activities. Provide feedback and contribute to employee performance reviews. Lead and collaborate with practice personnel and administration to implement change to practice operations where necessary. Serve as primary resource to physicians, staff, and management regarding local and national coding and reimbursement policies. Delegate, coordinate, and evaluate the charge submission and/or accounts receivable work of Billing Representatives or Billing coordinators in multiple groups. Communicate responsibilities and expected performance to staff. Determine and establish the explanation to complex claims, issues, and questions not covered by specific instructions or common practice. Review outstanding accounts receivable to maintain minimal level of open accounts. Compile statistical data as requested and reports data monthly to appropriate parties. Prepare reports and analyses to assist in identification of cash flow variances, physician referral patterns, physician volume, and any other issues identified by Management. Meet or exceed internal standards for accuracy and timeliness in charge documentation preparation and submission. Directly supervise billing employees, establish priorities, assign work, and follow up to ensure assignments are complete. Select, orient, and evaluate staff. Provide initial and ongoing guidance. Resolve employee issues and address procedure and performance related issues. Train staff and clearly explain proper work procedures and methods and office policy. Minimum Qualifications: To qualify you must have a Associates' degree with 1-3 years or a H.S. Diploma with 3 years work experience preferably in a Call Center or Medical billing/Healthcare setting . At least 1 year of direct experience in a supervisory/leadership role, preferably in a Call Center or Medical billing/Healthcare setting and/or has been a Team Lead for at least 6 months within the Central Billing Office. Ability to handle multiple tasks at once; good communication, interpersonal, and computer skills. Arrive on time for work and meetings. Ability to develop and maintain effective working relationships with staff and patients. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Florida provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal."

Customer Service Manager Salary: $40K to $43,500 depends on experience, plus a bonus at the end of the which is 2 weeks pay, PTO, and 10 paid holidays. Shift: Hours M-F, 8 - 5 REQUIREMENTS & SKILLS: 3-5 Years professional experience working in Inside Sales, Marketing, or Customer Service. Experience with CRM/ERP tools and digital technology. Problem solver, creative, and a good negotiator. Patient, empathetic and helpful. Detail-oriented & multi-tasker. Independent ad quick thinker. Good communication and writing skills. Team player and positive attitude. Willing to learn. Professional and pleasing personal appearance. Must be Bilingual - English and Spanish. JOB RESPONSIBILITIES: Sales Processing. Customer relations. Product knowledge. Domestic and International Shipping.