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Head of Customer Success
Method Financial
Customer service manager job in New York, NY
Meet Method
We built Method to propel the next decade of consumer finance. Method's APIs are redefining financial connectivity with real-time read-write access to consumer liability accounts and bringing consumer finance one step closer to being autonomous.
We are built on the tenets of consumer permissioned data access to enable financial institutions to deliver the most competitive products and seamless experiences to the consumer. We have helped 45+ million users connect 350+ million liability accounts, credential-less, save millions in interest and fees and get access to billions of dollars in personalized loans.
We have partnered with some of the world's largest fintech companies - including Robinhood, Bilt Rewards, SoFi, PenFed, Figure, Happy Money and Aven - to deliver frictionless, personalized and engaging user experiences.
We're a team of 50+ people spread across offices in Austin, SF, New York City and Washington D.C! We're excited to continue the momentum working alongside our investors and advisors from Andreessen Horowitz, Emergence Capital, Y Combinator, Avra, and Ardent. To learn more about us, check out our blog!
The impact
As Method's Head of Customer Success, you'll architect and execute the post-sales engine that drives Method's growth. Reporting directly to the CEO, you'll build world-class customer relationships while establishing the systems, processes, and teams that transform our high-growth fintech product into a predictable, scalable revenue driver.
You'll own the entire customer lifecycle, from signed contracts through onboarding, steady-state operations, renewal, and expansion. This isn't just a relationship role; it's an operational leadership position where your success is measured by Time-to-Value (TTV), Net Revenue Retention (NRR), and the efficiency of the CS organization you build.
Your influence extends far beyond traditional customer success. You'll shape product development by translating customer insights into actionable roadmap priorities, inform go-to-market strategy, and bridge the gap between customer needs and engineering execution.
This is a rare opportunity to define customer success at a company poised for significant growth- building both the high-touch relationships and the scalable infrastructure that will carry us through our next phase of evolution!
What you'll do
Build the CS Operating System - Design and manage the day-to-day operating cadence. Establish clear reporting structures for team OKRs, health scores, and cross-functional KPIs that provide transparent visibility into our book of business.
Lead and scale the team - Build, mentor, and empower a high-performing customer success organization. Create the conditions for your team to thrive while moving from "manual heroics" toward repeatable, scalable workflows.
Accelerate Time-to-Value - Own and relentlessly optimize the onboarding and implementation lifecycle. Remove bottlenecks to ensure customers realize ROI as quickly as possible and experience seamless success from day one.
Become a trusted advisor - Develop deep expertise in customers' businesses, challenges, and objectives. Position Method as an essential strategic partner in their success.
Define and enforce service standards - Establish clear SLAs for support and implementation. Build internal accountability loops that ensure consistent delivery of high-quality service.
Champion customer insights - Serve as the voice of the customer internally. Quantify feedback and market signals, translating them into prioritized product and strategy recommendations that keep Method ahead of the curve.
Who you are
Seasoned leader with 10+ years in client-facing roles, including experience leading customer success strategies, managing fintech partnerships, working with API products, and building high-performing teams.
Data-obsessed and systems thinker. You use data to support volume and SLA performance. You enjoy building the infrastructure (tooling, playbooks, dashboards) as much as the strategy. You enjoy building the infrastructure (tooling, playbooks, dashboards) as much as the strategy.
Commercially savvy - You understand CS as a profit center and are comfortable discussing NRR, churn cohorts, expansion pipelines, and the strategic priorities that fuel customer success.
Self-starter and owner - Proactive, decisive, and naturally inclined to take initiative. You can manage complex situations by quickly mobilizing resources across the company.
Proven track record in consulting, pre-sales, technical customer success, or similar roles demonstrating measurable operational and commercial impact.
Naturally curious about emerging technologies and fintech trends, staying ahead of industry evolution.
Exceptional collaborator who builds strong relationships across diverse teams and organizations.
Extra awesome
Experience in finance or fintech industries.
Track record in early-stage or startup environments.
Familiarity with Linear, Retool, and modern CS tech stacks.
--
The annual US base salary range for this role is: $200,000 - $250,000.
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$73k-116k yearly est. 4d ago
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Senior Customer Success Manager
Connecticut Innovations 3.9
Customer service manager job in New York, NY
Are you ready to join Connecticut Innovation's vibrant community of innovators? Connecticut Innovations (“CI”) is Connecticut's strategic venture capital arm, and we are passionate about serving our portfolio of 220+ companies across various industries, with strengths in life sciences, technology, and climate tech.
Come join Curacity: Hotel marketing software that turns media into revenue!!
Position: Senior Customer Success Manager
Reports to: VP of Customer Success | Grace (. | LinkedIn
Location: New York, NY (Hybrid - in the office Tuesday, Wednesday, Thursday)
About Curacity
Curacity is the leading media brand network driving measurable revenue for luxury and lifestyle hotels through brand-elevating exposure to high-value travelers. Leveraging proprietary technology and first-party data through partnerships with top travel publications like AFAR and Travel+Leisure, our platform delivers validated 10×-20× ROI. Named among Inc. 5000's Top 20 Travel & Hospitality Companies and Digiday's Best Content Marketing Platform of 2024, Curacity is headquartered in New York and Stamford, CT.
Position Overview
We're seeking a Senior Customer Success Manager who thrives at the intersection of marketing strategy and performance analytics. You'll partner with marketers and business leaders at companies ranging from independents to major brands, helping them leverage premium media content from outlets like
Travel + Leisure
,
Food & Wine
, and
AFAR
to drive measurable demand, bookings, and revenue.
This role requires someone who understands B2B customer success at scale. You'll need to be equally comfortable discussing marketing strategy with executives and troubleshooting technical integrations with operations teams. You'll work with sophisticated customers who demand proof, not buzzwords-and you'll need analytical thinking, industry knowledge, and the ability to diagnose complex problems without obvious answers.
What You'll Do
Own strategic relationships for a portfolio of high-value accounts, developing deep understanding of each customer's business model, competitive positioning, and growth objectives
Analyze multi-layered performance data like engagement metrics, attribution, and market trends to identify optimization opportunities and deliver actionable recommendations
Lead quarterly business reviews that connect platform performance to broader business objectives, using data to tell compelling stories about impact
Partner with internal teams (Product, Operations, & Partnerships) to advocate for customer needs, refine strategies, and ensure seamless technical implementations
Design and execute testing strategies to continuously improve campaign performance across channels, content types, and audience segments
Identify expansion opportunities based on demonstrated ROI and build champions within customer organizations
Proactively monitor account health and intervene before issues escalate - investigating data discrepancies, diagnosing performance drops, anticipating seasonal challenges
What We're Looking For
5+ years in Customer Success, Account Management, or consulting with enterprise/mid-market accounts
Bachelor's degree from an accredited university or college required, with a focus/concentration of hospitality, business, and/or marketing strongly preferred
Business fluent: You understand your customers' business models, competitive dynamics, and economic drivers; can discuss marketing performance and ROI intelligently
Analytically sharp: Comfortable with performance data, attribution models, and spotting patterns without drowning in spreadsheets.
Strategic communicator: Seamlessly shift between casual troubleshooting and executive presentations; explain technical concepts without jargon
Intellectually curious: Approach ambiguous problems as puzzles to solve; energized by complexity; have strong opinions loosely held
Customer-centric operator: Balance empathy with accountability; build trust through reliability and actually knowing customers' business; view criticism as valuable data
Hospitality, marketing technology, or media experience strongly preferred
Why Curacity?
You'll join an award-winning, fast-growing team at the intersection of luxury travel and cutting-edge ad tech. We offer competitive compensation, comprehensive benefits, and the opportunity to shape the future of hospitality marketing.
What We Offer
Curacity offers a competitive package which includes base salary, equity, and comprehensive benefits, including:
Equity: Stock options are offered to all full-time employees
Healthcare: Comprehensive medical and dental insurance plans, long-term disability policy, generous company contribution
Retirement: 401(k) match - up to 4% of your total compensation matched dollar-for-dollar (US-based employees)
Flexibility: Hybrid Work for NYC-Based Roles: Virtual (2 Days); In-office (3 Days); Multiple “work from anywhere” periods/year
PTO: 15 personal days, in addition to 10+ public holiday closure dates
Wellness: $100 monthly stipend for health and wellness related activities
Recognition: Birthday, anniversary, and other every-day surprises and gifts to recognize the hard work of our team members
Culture: Casual, collaborative (and dog friendly!) work environment in the heart of Flatiron with CWJ cold brew on tap
Exact compensation for this role is determined based on a number of factors including experience, skill level, and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our team during the hiring process. In addition to the salary range listed, this role is eligible for commission-based compensation.
Equal Opportunity
Curacity is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive team and do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law.
We encourage candidates of all backgrounds to apply, and we provide reasonable accommodations during the hiring process for individuals with disabilities, upon request.
$74k-114k yearly est. 4d ago
Director of Customer Service
LHH 4.3
Customer service manager job in Passaic, NJ
Here's the deal: Our client runs a national, multi‑location distribution business with customerservice decentralized across nine regions. They need a seasoned Director to standardize the customer experience, unify processes, and lead people-so every customer gets the same high‑caliber service whether they're in Boston or Dallas.
The mission
One voice, one way: Create uniform standards across nine independently run customerservice groups; drive consistency for escalations, policies, and communications.
Build the “central nervous system”: Become the subject‑matter expert for how the company faces customers-document, standardize, and scale best practices across functions.
Drive change in a legacy environment: Treat this like a start‑up build within a mature business. Challenge the status quo, modernize workflows, and lead through change.
What you'll lead
People & culture: Mentor and professionalize a distributed team. Inspire camaraderie and collaboration; co‑create training and coaching programs that stick.
Operations: Stand up a clear operating model for ordering, delivery, returns, credits, and escalations. Ensure one playbook is used everywhere.
Cross‑functional relationships: Partner with Sales, Operations, Quality, Purchasing, Warehouse, and Distribution Center leadership to keep the end‑to‑end experience tight.
Data‑driven improvements: Track customer KPIs (first‑contact resolution, order accuracy, on‑time delivery, NPS) and use insights to sharpen decisions and fix root‑cause issues.
Outcomes you'll own
Consistency across nine regions-one standard for handling issues and escalations.
A documented playbook with training that raises baseline performance across teams.
Better decisions, faster: Exercise strong judgment to make customer‑smart choices that are also smart for the business.
Bench strength: Build leaders and a pipeline below the senior tier; mentor and level‑up managers.
Reporting & structure
Two CustomerServiceManagers will be direct reports.
Collaborate with nine General Managers who run distribution centers (historically managed their own P&L, including customerservice).
Travel & location
Remote role with travel to meet teams; ~25% in the beginning, then decreasing as standards take hold.
Who you are
Seasoned operator who has led decentralized service teams and driven enterprise‑wide standardization.
Change leader comfortable challenging norms-clear communicator who documents and scales what works.
Entrepreneurial mindset inside a larger company-hands‑on, scrappy, and outcomes‑obsessed.
Culture builder who can rally teams, create camaraderie, and raise the bar through training and coaching.
Sharp judgment-balances customer wins with business realities.
Bonus backgrounds: Hospitality or travel industries
Nice‑to‑have tools & experience
CRM, call‑center platforms, dispatch/logistics systems; familiarity with order management and returns workflows.
Experience in high‑volume distribution or last‑mile environments; continuous improvement credentials (e.g., Six Sigma)
Call Center experience
The client offers medical, dental, vision, up to 15 days of PTO
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
$130k-180k yearly est. 2d ago
Customer Success Manager
RSM Facility Solutions
Customer service manager job in Paramus, NJ
The Customer Success Manager is responsible for growing and adding a book of businesses by developing and nurturing the relationship between the Company's existing and new clients. This position will be a subject matter expert on the client organization and client structure. This position requires organizational skills, attention to detail, and impactful interpersonal skills both within and outside the organization. Ideally candidates are located near our NJ or NY offices but we are also open to facilities professionals located in other geographies.
This position offers a competitive base salary and significant bonuses that result from successful account growth and inside sales.
Job Responsibilities:
• Negotiate contracts and close agreements to maximize profit.
• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors with assigned clients.
• Take ownership of the designated client accounts, managing a ‘book of business' through their SLAs (Service Level Agreements), RFIs (Request for Information), and RFPs (Request for Proposals) processes and requirements.
• Understand, interpret, and accommodate varied KPIs (Key Performance Indicators) as dictated by the designated clients.
• Consistently review designated existing client accounts, identifying opportunities for new business ventures and upselling services to better serve their needs and exceed sales quotas.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts) and prepare reports on account status.
• Other duties as required or assigned.
• Assist with high-severity requests or issue escalations as needed.
Proficiencies:
• Strong organizational skills
• Attention to detail
• Possess friendly and positive disposition
• Adaptable and able to work in a fast-paced environment.
• Ability to manage multiple projects at a time
• Display effective communication skills
• Negotiation skills
Requirements
Supervisory Requirements:
This position does not have direct-report supervisory responsibility but does serve as a coach and mentor within the Account team as well as for other positions within the company.
Education/Experience:
• College Diploma with three years' experience in project management, time management, and people management or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities to qualify.
• Customerservice experience, preferably in a retail, restaurant, or related environment.
• Facilities management experience and familiarity with construction trade & processes, preferably in a retail or restaurant environment
• To perform this job successfully, an individual should have basic skills in a work management system, proficiency in MS Office skills, and the willingness to expand their knowledge.
Work Environment/Physical & Visual Demands:
• This is a full-time position with 40 hours of work or more per week. Days and hours are typically within standard business hours, Monday through Friday from 8:30 a.m. to 5:00 p.m. EST. Though this is not an after-hours “on-call” position, availability to answer phone calls after normal business hours and on weekends is required as job duties demand.
• This position requires extensive contact with people and local travel up to 10% may be required, based on the needs of the business.
• Physical Demands: Speaking, Listening, Writing, Sitting, Keystroke, Crouching, Kneeling, Reaching, Standing, Walking, Pushing, Pulling, Finger movement, Squatting, Grasping, Repetitive Motion, and Sedentary/ Light work, Climbing, requiring lifting up to 20lbs or up to 50lbs with assistance.
• Visual Demands: Visual acuity to perform activities such as viewing a computer terminal and reading.
• Environment Conditions: This position is subject to sufficient noise with an indoor environmental condition; protected from weather conditions, but not necessarily from temperature changes
$86k-135k yearly est. 1d ago
Customer Success Manager
North 4.0
Customer service manager job in New York, NY
🚫 Please Note:
We are not accepting outreach from external recruiters or agencies for this role.
Customer Success
Experience: 3-5 years in Customer Success, Operations, or Technical Account Management
About North
The public cloud is rapidly evolving, with businesses investing over $200B annually in cloud technology. As AI accelerates demand for scalable infrastructure, cloud costs are soaring, and most teams still rely on spreadsheets to manage them.
At North, we're building the next-generation cloud spend management platform. We give companies real-time visibility, control, and automation over their cloud finances, so they can grow efficiently, without wasting time or money.
Backed by top-tier investors and trusted by global customers like Brave, The New York Public Library, and SumUp, we're assembling a world-class team to redefine how businesses manage cloud infrastructure.
About the Role
We're hiring a Customer Success Manager to join our growing team in New York. You'll be the primary point of contact for customers-helping them get onboarded, understand their cost data, and see continuous value through automation and insights.
You'll work closely with our Engineering and GTM teams to translate technical savings into business impact, ensuring our customers not only save money but scale smarter.
What You'll Do
Own customer relationships post-sale: onboarding, adoption, and ongoing engagement.
Collaborate with our team to analyze spend, surface savings opportunities, and communicate results clearly.
Build and maintain dashboards and reports that highlight customer impact and ROI.
Partner with Eng. to share feedback, shape features, and improve the user experience.
Develop repeatable playbooks for account management and renewal processes as we scale.
Become a trusted advisor to engineering and finance leaders managing cloud spend.
What We're Looking For
3-5 years of experience in Customer Success, Technical Account Management, or Operations.
Big plus: experience with FinOps or cloud infrastructure (AWS, GCP, Azure).
Data-driven and comfortable working with metrics, dashboards, and financial modeling.
Excellent communicator who can translate technical value into clear business outcomes.
Based in New York City (hybrid) with ability to collaborate in-office with our team.
Startup experience: comfortable building structure in fast-moving environments.
Nice to Have
Experience supporting customers in cloud, DevOps, FinOps, or infrastructure-heavy environments.
Familiarity with AWS and GCP cost structures, billing models, and optimization levers (RI/Saving Plans, commitments, rightsizing, anomaly detection).
Ability to translate data into insights using tools like Looker, Tableau, Metabase, or BigQuery.
Background working with modern SaaS tools (e.g., Notion, Linear, HubSpot, Snowflake, dbt, Jira).
Prior experience at a fast-growing startup where you built or operationalized CS processes from 0→1.
A passion for making complex technical concepts simple and accessible.
Comfort working closely with engineers, FinOps practitioners, and product managers.
Strong storytelling skills-turning dashboards, data, and outcomes into crisp narratives for customers.
Interest in cloud economics, cost efficiency, and helping companies scale more intelligently.
Work Setup
Hybrid role based in New York City, with an office in Dumbo, Brooklyn.
Benefits
Unlimited PTO
16-week fully paid parental leave (20 weeks at 50% for mothers)
Company-wide breaks: last week of August & Dec 23-Jan 3
30-day sabbatical every 4 years
Ramp card for approved expenses
Compensation
$90-120k base salary depending on experience
Equity included
Join us!
The public cloud is evolving fast, and North is leading the way in transforming cloud finance management. If you're looking for a high-impact role at a fast-growing startup, we'd love to hear from you. Apply today!
$90k-120k yearly 4d ago
Operations Manager- EDI/ Customer Service
Executive Profiles, Inc.
Customer service manager job in New York, NY
JOB TITLE: Operations and Logistics Manager / EDI Operations Coordinator
Salary: $90,000+
A leading fashion company located in New York City offering a hybrid schedule is seeking an Operations Manager/EDI to become a vital part of our team. The ideal candidate will be responsible for optimizing operations, and managing and processing customer orders, EDI, and NuOrder ensuring accurate and timely order processing into our system and managing all channel of distribution
Responsibilities
- Collaborate all information with Sales teams to track orders and shipment status
- Analyze and review Open Order Reports to maintain efficiency.
- Manage and follow up on Bulk Orders and identify ATS opportunities,
-Work with Sales communicating any discrepancies or
- Ensure timely release of orders within the current shipping window.
- Monitor the status of inbound shipments and factory orders.
- Issue Return Authorizations (RAs) and Return to Vendor (RTVs).
- Provide Proof of Delivery (POD) and Bill of Lading (BOL) documents to international customers.
- Oversee the allocation of incoming shipments and goods.
- Maintain clear communication with the warehouse team.
- Handle Charge Backs and Credit Memos.
- Receive EDI transfers and ensure compliance.
- Generate and review the open pick ticket report.
-Follow up on back orders to ensure customer satisfaction.
SKILLS:
Comprehensive knowledge of EDI data structures
Knowledge of business transaction lifecycles
Knowledge of ERP Software, NuOrder, and B2B Platforms is a plus
Strong verbal and written communications skills
Able to troubleshoot problems
Strong attention to detail
$90k yearly 14h ago
Customer Success -PM (On-Site)
Multi-Pak Packaging
Customer service manager job in West Caldwell, NJ
The Customer Success Project Manager (CSPM), under the Commercial Business Unit, is responsible for the ongoing project management and support of active customer accounts. Each CSPM will oversee a portfolio of clients, with distinct needs, service level expectations, and business requirements.
The CSPM is accountable for accurate forecasting, planning, execution, and the on-time delivery of finished goods. Acting as the primary point of contact between the customer and internal departments (Operations, Logistics, QA, Finance, Procurement), the CSPM ensures effective coordination across all departments, while proactively identifying risks, resolving issues, and uncovering opportunities for growth.
This role requires strong project management skills, confident and effective communication, particularly in customer-facing interactions, and the ability to prioritize competing deliverables by assessing both impact and urgency.
CSPMs must bring a mindset centered on customer retention and account growth, acting not just as project managers, but as leaders responsible for customer satisfaction, effective and timely solutions and account growth.
RESPONSIBILITIES:
Position Summary:
Project Management:
• Serve as the primary point of contact for assigned commercial accounts, building strong, long-term relationships
• Maintain regular communication with customers to review forecasts, PO timelines, and open action items
• Ensure all customer deliverables are met on time and in full, escalating risks early with potential solutions identified
• Understand client goals, challenges, and priorities to ensure successful outcomes
• Support account growth, client retention, and high customer satisfaction
• Develop and manage project timelines from inception through completion, ensuring all deliverables meet timeline expectations
Forecasting & Execution:
• Track and monitor monthly forecasts for assigned accounts
• Collaborate closely with Finance and Procurement to proactively flag changes in demand to avoid delays in procurement of material
Annual Pricing Review:
• Participate in the annual pricing review process by reassessing active SKUs within their account portfolio
o This exercise requires the PM to be aware of potential componentry increases as well as actual production of finished good performance
• PMs are responsible for presenting and communicating final pricing recommendations internally and externally to the customer
Nonessential Functions/Demands:
• Other responsibilities as assigned by manager.
QUALIFICATION REQUIREMENTS:
Required
• Bachelor's degree in Business, Project Management, Communications, or related field.
• 2-5 years of experience in client facing roles with responsibilities in project and/or account management.
• Strong organizational and multitasking skills with the ability to manage multiple clients at once.
• Excellent written and verbal communication skills.
• Ability to build strong relationships and collaborate effectively with internal and external partners.
• Proficiency in Google Sheets
• Excellent in Word, Excel & PowerPoint
• Strives in a fast-paced environment with tight deadlines.
Preferred
• Experience in a manufacturing, packaging, supply chain, or production-focused environment.
• Knowledge of supply chain processes, material planning, or production scheduling.
Salary Range: $90k - $100k
$90k-100k yearly 14h ago
Bilingual Plant Manager
Greven Executive Search
Customer service manager job in Paterson, NJ
We have been retained to identify a Bilingual Plant Manager for a rapidly growing bakery operation.
The ideal candidate brings a servant leadership approach and a proven ability to develop people, processes, and systems to deliver high-quality products efficiently. This role combines hands-on operational leadership with the capability to enhance systems and drive improvements in safety, quality, productivity, and cost performance.
We're seeking someone who can scale with growth and lead effectively in a fast-paced environment.
Ideal candidates will have the following:
Minimum of 5 years leading operations for a food manufacturing plant
Bilingual in Spanish is a requirement
Understanding of KPI's and how to implement
Coaching and mentoring leadership style
Hands-on team player who engages the people
Bakery experience is a huge plus
Food Manufacturing is a must
Location: Paterson, NJ
$119k-165k yearly est. 4d ago
Senior Manager, Material Planning
Interparfums, Inc. 4.4
Customer service manager job in New York, NY
Part of the Interparfums group founded in 1982, Interparfums USA develops, manufactures and distributes prestige perfumes and cosmetics as the exclusive worldwide licensee for Abercrombie & Fitch, Anna Sui, Donna Karan, DKNY, Graff, GUESS, Hollister, MCM, Oscar de la Renta, Roberto Cavalli, Salvatore Ferragamo and Ungaro. Through its global distribution network, the Company's products are sold in over 120 countries.
The Senior Manager - Material Planning is a key role within the Planning Team, responsible for overseeing the planning of short- and long-term product requirements in support of the Master Production Schedule. This role evaluates inventory levels and demand across multiple domestic and international locations, balancing requirements and financial considerations to align with company objectives. The Senior Manager also partners closely with suppliers and cross-functional teams to ensure timely and accurate receipt of inventory, while effectively managing excess and obsolescent materials, and provides leadership and guidance to two direct reports.
This position is based in office from Mondays-Thursdays, and remote on Fridays.
Responsibilities:
Own purchasing of materials using the Material Replenishment Planning as needed for production and in accordance with supply parameters
Determine and maintain supply parameters such as lead times and Minimum Order Quantities to ensure efficient outputs
Management of component versions to ensure accurate work orders and stock usage
Confirm material availability to create production orders that support service objectives, inclusive of required stock transfers
Utilize capacity planning, economic order quantity evaluation to ensure a smoother supply chain
Review material shortages preventing order conversion and follow up with appropriate suppliers to expedite deliveries
Manage exceptions and deviations from the plan as needed by advancing or adjusting supplier orders
Track and maintain purchase orders to always ensure accuracy
Engage in efforts that support inventory reconciliation and evaluation of inventory health
Communicate material supply issues to Supply Planning
Participation in the coordination of engineering changes, product line extensions or new product launches to ensure timely transitions in material and production flow
Achieve in-stock and inventory goals
Approve supplier purchase orders in accordance with company targets and guidelines
Oversee movement of material within location network
Lead supply chain projects and initiatives that will enhance planning and inventory process and results
Supervise, mentor and coach direct reports (Coordinator, Planner or Manager-level)
Recognize opportunities and take initiative to develop or redevelop processes accordingly
Education/Experience
Bachelor's degree in Supply Chain Management, Business Administration, or related field
5+ years of experience within material/component planning and supply chain
1+ years of experience managing direct reports
Prior working experience within the Beauty or CPG industry required
Required Skills
Fundamental knowledge of Supply Chain (Plan, Source, Make, Deliver), the integration of organization, system, and process enterprise wide, and the importance of Master Data in the overall effectiveness and operation of the Supply Chain
Strong technical (MRP, Office, Outlook, etc.) and interpersonal communication skills
The ability to work independently with strong decision-making and problem-solving skills
Excellent communication skills, including written, verbal, and presentation; comfortable and credible with both internal and external partners
Self-starter who will thrive in fast-paced, dynamic environment
Possess a strong sense of urgency and ability to multi-task and pivot
We Offer:
The salary range for this position is $125,000 - $150,000 annually, commensurable with skills, experience, and qualifications
Bonus opportunity based on personal and business performance
Robust healthcare, insurance, and benefit options
Paid time off policies including vacation, personal, holiday, and sick days
401K plus company match
Options to support development, including complimentary access to LinkedIn Learning
An entrepreneurial career with a dynamic environment where all voices are heard and appreciated
Low hierarchy with high visibility to C-Suite on a regular basis
A growing company with a proven track record of solid financial stability
Interparfums USA, LLC is an Equal Opportunity Employer and is committed to providing fair and equitable employment opportunities in compliance with all applicable federal, state, and local laws.
$125k-150k yearly 1d ago
Import Manager CHB
American Shipping Company 4.3
Customer service manager job in Moonachie, NJ
Import Manager - Customs Brokerage Operations
⚠️ Requirement: Prior U.S. Customs Brokerage experience required; Licensed Customs Broker required.
We are seeking a knowledgeable and detail-oriented Import Manager to support and oversee daily Customs Brokerage operations within our Moonachie, NJ Office. This role is hands-on and requires active participation in entry processing, compliance review, and team coordination.
The ideal candidate has a strong background in customs brokerage and import regulations, with the ability to guide entry writers, ensure operational accuracy, and maintain a high standard of compliance and customerservice. This position works closely with management to maintain best practices and support ongoing operational growth.
Key Responsibilities
Manage day-to-day Customs Brokerage activities to ensure timely, accurate, and compliant entry processing.
Provide guidance to Entry Writers and support staff regarding U.S. Customs regulations, documentation, and procedural requirements.
Assist in developing and maintaining standard operating procedures (SOPs) for import operations.
Review entry documentation for accuracy and compliance prior to submission.
Monitor and help resolve U.S. Customs rejections, RFIs, and compliance matters.
Participate hands-on in preparing and filing Customs entries as workload requires.
Support import compliance efforts and ensure adherence to regulatory standards and client requirements.
Coordinate workflow, assign tasks, and maintain balanced team productivity.
Communicate updates regarding regulatory changes involving U.S. Customs and Partner Government Agencies (PGA).
Assist management with training, coaching, and developing team members.
Collaborate with leadership on operational improvements and efficiency initiatives.
Qualifications
5+ years of experience in Customs Brokerage Operations.
Strong working knowledge of U.S. Customs regulations, import processes, and trade compliance.
Previous experience supervising or mentoring entry writers is highly preferred.
Active U.S. Customs Broker License required.
Solid analytical, organizational, and problem-solving skills.
Experience with process improvement or workflow enhancement is a plus.
Excellent communication skills and the ability to work in a fast-paced environment.
Bachelor's degree preferred but not required.
$63k-85k yearly est. 3d ago
Senior Manager-Compliance
American Express 4.8
Customer service manager job in New York, NY
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company's payment network and manages bank partnerships globally.
GMNS is looking for an experienced Sr. Manager- Financial Crimes to lead a diverse team of high-performing professionals focused on ensuring risk and control management is embedded in the day-to-day operations of our organization. This first-line role will involve extensive collaboration with partners across business units, functional areas, and geographies. This role will lead the execution of financial crime risk management within the business unit and is accountable for ensuring the business maintains a strong control environment to prevent, detect, and respond to financial crimes-including anti-money laundering (AML), sanctions, fraud, and anti-bribery and corruption (ABC). The ideal candidate brings deep subject matter expertise and a pragmatic, partnership-driven approach to risk management.
The Senior Manager-Financial Crimes will:
* Consult on the design and implementation of controls tailored to specialized risk areas including Financial Crime and Compliance, with input in broader areas of operational risk
* Ensure all activities & guidance provided to BU are in alignment with standards set by centralized specialist risk-stripe teams
* Comply with enterprise policies and programs pertaining to specific risk types (e.g., Conduct Risk Management policy), and support with design/ enhancement of BU procedures /standards
* Maintain awareness and understanding of emerging trends, best practices, and regulatory updates relevant to operational risks and share this with BU process owners
* Support with the design and dissemination of targeted training and awareness programs to increase understanding and management of specific risk topics within GMNS
Key Responsibilities:
* Develop and maintain financial crimes risk assessments and controls aligned with enterprise policy and regulatory expectations.
* Partner with business leadership to embed financial crime risk management into day-to-day operations, new product development, and client onboarding.
* Lead or support investigations of suspicious activity, coordinating with AML and fraud investigation teams.
* Monitor and report on financial crimes risk indicators, emerging threats, and control effectiveness to business and risk leadership.
* Escalate and remediate control issues or potential violations in partnership with compliance, legal, and audit functions.
* Support internal and regulatory exams, audits, and inquiries related to financial crimes.
* Coordinate financial crimes training and awareness programs for front-line staff.
* Maintain detailed documentation and records to demonstrate compliance with regulatory and internal standards.
Minimum Qualifications:
* 5+ years of experience in AML, financial crimes compliance, fraud risk, or business risk roles within a financial institution.
* Strong understanding of BSA/AML, OFAC, and anti-bribery and corruption regulations.
* Proven ability to assess risk, implement controls, and collaborate across functions.
Preferred Qualifications:
* Bachelor's degree in finance, criminal justice, business administration, or a related field.
* CAMS, CFE, or similar professional certification.
* Experience working in a first line of defense or business control function.
* Familiarity with customer risk rating, transaction monitoring, and suspicious activity reporting processes.
Skills & Competencies:
* Strong analytical and problem-solving skills.
* Excellent written and verbal communication abilities.
* Sound judgment and decision-making under pressure.
* Ability to influence and educate business partners on risk concepts.
* Skilled in project management and working in a matrixed organization.
Guardian
Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
A leading firm in title insurance is seeking an experienced Settlement / Escrow Manager in New York, NY. The ideal candidate will oversee the settlement process for high-end commercial transactions, manage escrow coordination, and ensure compliance with legal requirements. Candidates should have at least 5 years of relevant experience and strong communication and organizational skills. This role requires handling high-pressure situations with professionalism.
#J-18808-Ljbffr
$111k-158k yearly est. 4d ago
Senior Paid Search Manager - Brooklyn, NY
Mason Interactive
Customer service manager job in New York, NY
Mason Interactive | Hybrid (3 days in office) | $85K-$110K
Who We Are
Mason Interactive is a 30-person full-service digital agency with offices in Brooklyn and Charlotte. We work with clients in education, fashion, wellness, and luxury across all channels: paid search, paid social, SEO, programmatic, creative, and affiliate.
What You'll Do
Own paid search performance. No hand-holding. You will manage campaigns across a diverse client base, identify growth opportunities, and speak up when you see potential. Our client services team handles client calls so you can focus on what matters: driving results.
Collaborate across channels. Work with our SEO, paid social, programmatic, and creative teams to build integrated campaigns that actually work together for your clients.
Think like an owner. Take full accountability for performance. Challenge strategies when data says otherwise. Push for better results.
What You Need
5+ years managing paid search campaigns with proven results
Agency experience juggling multiple clients and collaborating across teams
Advanced Google Ads & Microsoft Ads expertise
Owner mentality- you take responsibility and drive improvements
Detail-oriented but not afraid to speak up about big picture opportunities
Self-motivated- thrives in hybrid environment with minimal oversight
What We Offer
Competitive salary $85K-$110K plus discretionary bonuses for driving client growth
Hybrid flexibility 3 days Brooklyn office, 2 days remote
Full benefits offerings- health, dental, vision, 401(k) matching
Growth budget for certifications and training
Collaborative culture work with specialists across all digital channels
Diverse clients from universities to luxury brands to wellness companies
Apply now to join our Brooklyn team.
Mason Interactive is an equal opportunity employer.
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$85k-110k yearly 3d ago
On-Site General Manager - Property Management
Douglas Elliman Property Management 4.1
Customer service manager job in New York, NY
The General Manager is responsible for the full operational oversight of a 1,500‑unit rent-stabilized residential portfolio located in the Sunnyside/Woodside neighborhoods of Queens. This is a full‑time, on‑site leadership position requiring deep knowledge of rent‑stabilized housing, building operations, staff management, and regulatory compliance. The portfolio consists of 38 five‑story walk‑up buildings, each more than 100 years old and equipped with its own boiler.
Key Responsibilities
Regulatory & Administrative Management
Maintain thorough knowledge of rent‑stabilization laws, DHCR requirements, and local housing regulations.
Ensure full compliance with all legal, regulatory, and reporting obligations.
Oversee collections, tenant accounts, and arrears management.
Manage payroll for all site employees.
Utilize Yardi and AvidXchange for financial, operational, and invoicing functions.
Operations & Maintenance
Direct and oversee the day‑to‑day operations of all 38 buildings, ensuring a high standard of maintenance and safety.
Manage ongoing and planned capital improvement projects, including:
Gas pipe replacement
Roof replacements
Facade work
Mechanical and structural upgrades
Coordinate and supervise 3rd‑party contractors for apartment and building renovations.
Leasing & Marketing
Oversee the renovation, marketing, and leasing of all vacant units.
Work closely with ownership and/or leasing personnel to ensure competitive and timely unit turnover.
Financial Management
Prepare and manage annual budgets, track operating expenses, and ensure cost‑effective operations.
Negotiate and manage vendor contracts.
Support ownership with long‑term capital planning.
Staff Leadership & Supervision
Supervise and support:
25 handymen and porters
6 office staff members
Ensure high performance through training, delegation, and ongoing evaluation.
Maintain strong communication across all departments and foster a professional, accountable workplace culture.
Qualifications
Extensive experience managing rent‑stabilized, multi‑building residential portfolios.
Strong knowledge of NYC housing regulations and compliance standards.
Demonstrated ability to manage large field and office teams.
Proficiency with Yardi and AvidXchange platforms.
Strong organizational, communication, and problem‑solving skills.
$68k-128k yearly est. 3d ago
Studio Manager
WTHN
Customer service manager job in New York, NY
At WTHN, we believe acupuncture and Traditional Chinese Medicine should be accessible to all - unlocking transformative healing for the body, mind, and spirit. Our values guide how we show up every day, creating a consistent and exceptional experience for both our team and our clients as we grow.
We offer acupuncture, cupping and ear seeding services as well as a curated wellness boutique. Our studios are a beautiful healing oasis where our clients come to escape and heal.
THE ROLE OVERVIEW
The WTHN Studio Manager role is designed for an experienced manager and enthusiastic people leader. This role will be responsible for overall performance of our Noho location excellence in operations, Best in Class hospitality, and revenue growth while cultivating a high-performing team, loyal community of members and collaborative culture.
This role is expected to be fully present on the ground in the Studio working with all team members. The role may require working some non-traditional hours when needed by Studio teams as well as some nights, weekends, and holidays. This role will report directly to the Director of Field Operations.
THE RESPONSIBILITIES
Own store revenue, expense, and margin targets providing regular updates to leadership and building a holistic business plan including retail and treatments.
Own new studio opening and ramp up from the ground up, collaborating with marketing and through local networking, flyering, partnerships and in-studio event execution
Monitor, analyze, and take tangible action on KPIs to identify areas for improvement and develop action plans to drive operational efficiency, productivity, and meet + exceed financial goals.
Deliver exemplary client experience through demonstrating exceptional hospitality and cultivate a team of hospitality stars.
Oversee the performance and development of all employees, including daily and weekly accountability, performance evaluations, regular coaching, and training helping to support growth of top-talent.
Foster a culture of excellence, teamwork, and continuous learning and improvement within the Studio team across clinical staff, facilities, and front of house.
Maintain strict HIPAA compliance throughout the studio and hold the team accountable to HIPAA standards and policy.
Own the staff schedule adhering to local laws and optimizing short- and long-term schedule execution.
THE QUALIFICATIONS
3-5 years in a management position, ideally in a comparable personal care service business, including multi-role management with experience in business networking.
Hands-on leader who thrives spending time on the floor while providing strategic, in-the-moment guidance.
Excellent interpersonal skills, thrives on making personal client connections and finding ways to lift up other people's day and set the tone in a positive way in the studio
Strategic thinker with ability to connect the studio goals to daily actions
Obsessed with details and upholding operational policies and procedures to optimize performance and ensure consistent client experiences.
Able to prioritize tasks on a daily, weekly, monthly and quarterly basis while pivoting to the needs of the business.
Willing to work non-traditional hours when needed by Studio teams as well as some nights, weekends, and holidays
Passionate about health, wellness and helping others lead their healthiest lives through acupuncture and wellness products
WTHN VALUES
Lead with empathy
We create a space for all to be seen, heard, understood and appreciated. Our environment is welcoming, non judgmental, authentic and grateful.
Empower with education
Empowering ourselves, our clients and the world through continuous learning and sharing about acupuncture and TCM. Learn something new, or share your knowledge with a client or other team member every day.
Details make the difference
We take great care in the environment and approach every interaction as an opportunity to lift someone's day. Studio design, cleanliness, hospitality touchpoints and personal interactions set us apart.
(Healing) freedom within a framework
We ensure individuality and space to create healing magic while providing policies, practices and guidelines to deliver consistency and quality of experience for all clients and studios.
Feedback Fuel
We commit to improving our individual skill sets, celebrating wins and creating a safe place to solve issues and voice concerns. Positive and constructive feedback are essential to our growth & happiness.
A collaborative community
We all work together proactively to help each other, our clients and WTHN succeed. We thrive on creating long-lasting and fulfilling relationships.
The role may require working some non-traditional hours when needed by Studio teams as well as some nights, weekends, and holidays.
WTHN Perks!!
Complimentary monthly staff acupuncture and herbs
35% off all retail products
15% off services and products for limited family & friends
401K
Hourly Base Pay
Product commission
Membership and Package Commission
$65k-126k yearly est. 2d ago
Area Manager
Ziering Medical
Customer service manager job in New York, NY
Ziering Medical is a premier, luxury-focused hair restoration and aesthetics organization committed to clinical excellence and exceptional patient experience. Recognized for its expertise in FUE and FUT hair transplantation, the practice is led by Dr. Ziering and a team of highly skilled specialists. Ziering Medical provides a transformative patient experience, educating individuals about proven hair loss treatments and offering tailored solutions.
Role Description
We are seeking an experienced Area Manager to oversee operations for our New York City and Greenwich, Connecticut locations. This role will be responsible for driving performance, leading teams, and ensuring operational consistency across multiple sites.
Key Responsibilities
· Provide leadership and operational oversight for NYC and Greenwich locations
· Partner with executive leadership to execute strategic initiatives
· Oversee P&L performance, budgeting, and financial accountability
· Ensure best-in-class patient experience and service standards
· Lead, coach, and develop multi-disciplinary teams
· Drive productivity, efficiency, and revenue growth
· Collaborate with sales, marketing, and clinical teams to optimize outcomes
· Ensure compliance with healthcare, OSHA, and company policies
Qualifications
· Bachelor's degree preferred
· Healthcare and/or aesthetics management experience required
· Multi-site leadership experience preferred
· Strong understanding of operations, KPIs, and financial oversight
· Exceptional leadership, communication, and problem-solving skills
· Ability to thrive in a high-end, patient-centric environment
Benefits
Competitive compensation package; including medical, dental, vision, 401(k), paid time off, and professional development opportunities.
$69k-108k yearly est. 14h ago
Senior Manager/Associate Director, Regulatory Affairs Strategy, Safety and Toxicology
Cruzader Advanced Recruiting Solutions
Customer service manager job in North Bergen, NJ
Our client is a U.S.-based leader in healthcare, consumer products, and regulated formulations, developing and distributing a diverse portfolio spanning infection prevention technologies, medical devices, over the counter (OTC) drugs, cosmetics, sanitizers, disinfectants, and specialty cleaning products.
With multiple R&D and manufacturing sites across the United States, the organization is known for its commitment to innovation, scientific rigor, and product excellence. The team is expanding and seeking a seasoned expert to lead product safety, toxicology strategy, and regulatory safety governance across a broad and growing portfolio.
Position Overview
This person is responsible for developing, implementing, and overseeing the non-clinical safety strategy that supports new product development, regulatory submissions, and the maintenance of marketed products.
This role will lead safety strategy across drugs, medical devices, cosmetics, sanitizers, disinfectants, and other regulated categories, ensuring scientific robustness, regulatory compliance, and on-time delivery of all safety-related documentation.
The ideal candidate blends deep technical expertise, strong regulatory acumen, and hands-on experience with a leadership mindset.
Key Responsibilities
Safety & Toxicology Leadership
Lead the Product Safety & Toxicology function, guiding safety strategies across early innovation, development, and post-market.
Develop and execute non-clinical safety plans supporting regulatory submissions, including:
Investigational New Drug (IND) / New Drug Application (NDA)
Medical Device 510(k) submissions
Pesticide registrations under applicable federal frameworks
Evaluate new ingredients, impurities, and inactive ingredients for safety qualification.
Oversee the design, monitoring, and interpretation of in vitro and in vivo studies.
Ensure compliance with Good Laboratory Practice (GLP) and regulatory guidance (U.S. and ex-U.S.).
Regulatory Safety Documentation
Author and review non-clinical safety sections for:
IND / NDA submissions
510(k) medical device filings
Pesticide regulatory submissions
Deliver toxicological risk assessments, safety clearances, and Consumer Product Safety Reviews (CPSR).
Oversee the creation and accuracy of Safety Data Sheets (SDS) across multiple product categories.
Cross-Functional Collaboration
Serve as the safety representative across R&D, Clinical, Manufacturing, Quality, and New Product Development.
Advise teams on safety concerns, study design, and risk mitigation.
Support regulatory authority interactions (e.g., FDA, Health Canada).
Operational Excellence
Maintain and improve safety documentation, assessment templates, and internal SOPs.
Lead initiatives to enhance process efficiency, accuracy, and compliance.
Support claims including allergen statements, non-animal testing, and “free-from” declarations.
Leadership & Mentorship
o Raw material qualification
o SDS generation
o Packaging, fragrance, and nonwoven safety reviews
o Managing third-party safety and environmental certifications (e.g., Safer Choice, USDA Biobased, NEA, EWG)
o Foster scientific excellence, knowledge-sharing, and cross-functional alignment.
Performance Expectations
Deliver high-quality, accurate, regulatory-compliant safety outputs on schedule.
Demonstrate scientific judgment, ownership, and proactive problem-solving.
Influence decision-making across cross-functional teams without formal authority.
Contribute innovative solutions and lead continuous improvement initiatives.
Qualifications
Education
Bachelor's degree in Life Sciences required.
Advanced degree (PhD, PharmD, MS) strongly preferred.
Toxicology certifications (DABT, CCCTO) are a plus.
Experience
8-10+ years in toxicology, product safety, or regulatory safety roles.
Experience with regulatory submissions:
IND / NDA
Medical Device 510(k)
Pesticide registrations
Strong familiarity with U.S. and Canadian safety regulations.
Skills & Competencies
Exceptional written and verbal communication.
Strong analytical, organizational, and leadership abilities.
Ability to manage multiple projects in fast-paced, matrixed environments.
High attention to detail with strong problem-solving skills.
Independent, decisive, and comfortable interfacing with stakeholders at all levels.
Working Conditions
Hybrid schedule: 4 days onsite / 1 day remote in New Jersey.
$113k-161k yearly est. 14h ago
Senior Trade Manager
IBSA USA
Customer service manager job in Parsippany-Troy Hills, NJ
The Senior Trade Manager is a critical member of IBSA's Market Access team, supporting trade and channel strategies and tactics for both inline and pipeline products.
As a cross-functional integrator, the Senior Trade Manager will use his/her commercial, market access and trade expertise to collaborate closely with internal and external partners to support in-line brands and to prepare for the launch of future products. For inline products, this position supports patient access to IBSA brands via trade distribution, copay assistance programs, Independent Pharmacy programs (with the Director of MA) and government programs (FSS). For future products, this position develops trade and access strategies, identifies and works with external vendors to support key distribution/trade strategies.
Key Responsibilities:
Develop product-specific trade strategies and tactics for traditional drug wholesalers, hybrid distributors, independent pharmacies, chain drug, food/drug and other retailers in conjunction with the Director of MA and other internal stakeholders
Develop and execute copay savings programs to maintain patient access, reduce Rx abandonment and maximize patient LOT while supporting annual GTN goals
Develop integrated IBSA Direct program with SPs and internal stakeholders. Track specialty pharmacy performance: Rx abandonment, time-to-fill, PA success rate etc. and communicate to internal stakeholders. Recommend strategies to improve pharmacy and program performance
Manage Cash Voucher and hybrid programs (GoodRx, Cost Plus etc.)
Review wholesaler and distributor inventory levels, service levels, days-on-hand, and other metrics. Recommend actions to optimize wholesaler/distributor performance
Liaise with external and internal partners to design and execute new product launch plans, ensuring that all trade-related launch deliverables are completed on time
Shape, inform and coordinate RFP processes to identify and engage prospective channel partners needed to launch new products
Manage PAP Program
Manage GPO relationships (Premier, Vizient, MHA, etc.)
Manage Fingertip Formulary program including program tracking, training and communication for field sales
Support gross-to-net (GTN) modeling for existing and new products leveraging knowledge of trade channel economics to develop brand WAC pricing and access program recommendations for management consideration
Participate in sales training programs including Initial Sales Training (IST), the IBSA annual sales meeting (NSM) and POA meetings
Strategic Planning & Analysis:
Provide insights and strategic analysis to support current IBSA Portfolio products, future launch brands and business development cases
Support IBSA sales team in understanding business opportunities for current IBSA portfolio and launch brands
Partner with US Commercial Team (Sales, Marketing, Sales Operations) to pull through initiatives that align to the annual Strategic Brand Plans
Qualifications:
Bachelor's degree (4 years B.A., B.S. or equivalent) from an accredited institution. MBA or advanced degree is preferred
Minimum of 4 years' experience in pharmaceutical and/or health care sales
Experience with various healthcare trade channels (retail pharmacies, specialty pharmacies, independent pharmacies, VA/DOD, GPO etc.) and familiarity with various payment models (PBM, DTP, buy-and-bill, Medicare Parts B and D).
Experienced in customer negotiation, financial analysis, and execution/ implementation of contracting activities.
Team player willing to “roll up his/her sleeves” with excellent oral (presentation and communication), written, and interpersonal skills
PC skills required; MUST be proficient in MS Office, including Word and Excel, PowerPoint, Microsoft Teams, Zoom
Other Duties assigned as needed
This role reports to the Head of Market Access & Trade and will require no more than 20% travel. A home office (HQ) presence required an average of 4 days per week.
$112k-160k yearly est. 14h ago
General Manager- EWR
Global Elite Group 4.3
Customer service manager job in Newark, NJ
General Manager - Aviation Security Company
Company: Global Elite Group
Global Elite Group- Providing world-class aviation security through innovation and people committed to excellence.
Our teams safeguard critical aviation infrastructure, support airlines and airport authorities, cargo facilities and strengthen national security through consistent, high-quality operational performance.
Joining Global Elite Group means stepping into a role where your leadership directly strengthens airport safety, enhances operational performance, and supports the integrity of the aviation industry. If you are an experienced aviation or airport operations professional ready for a leadership role with impact, we invite you to apply.
Global is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran, or disability status.
Position Overview:
Global Elite Group is seeking a highly skilled General Manager to lead our full aviation security operation at Newark Liberty International Airport (EWR), one of the busiest, most complex international gateways in the country.
The General Manager is responsible for all airline security programs, terminal contract operations, regulatory compliance, and multi-shift security personnel. This leader sets the operational culture for the entire station and ensures the highest standards of safety, service, and accountability.
This is a mission-critical leadership role ideal for someone who thrives in a fast-paced airport environment, excels at managing people and processes, and is committed to delivering best-in-class aviation security services.
Compensation & Benefits:
Salary- $90,000-$100,000
Medical, Dental, Vision, AFLAC,
Paid Time Off + Holiday Pay
401(k) with employer match
Employee engagement, development, and advancement pathways
A dynamic airport operations environment that strengthens your judgment, leadership skills, and professional growth
Opportunities to collaborate with TSA, airport authorities, airline clients, and law enforcement partners
Key Responsibilities:
Operational Leadership
Oversee all aviation security operations at EWR, including airline, and terminal security
Ensure full compliance with TSA, DHS, CBP, airport authority, and airline security program requirements
Maintain operational readiness of personnel, access control, vehicles, and equipment
Lead management team ensuring daily coordination of staffing, scheduling, deployment, and shift coverage for 24/7 operations
People Management & Talent Development
Lead a team of managers, supervisors, and front-line security officers
Build a strong leadership culture grounded in accountability, professionalism, and mission-driven performance
Guide and provide oversight to the management team in support of hiring, training, performance improvement, and supervisory development
Client and Stakeholder Engagement
Serve as primary point of contact for airline partners, TSA leadership, CBP, terminal partners, and airport authorities
Respond to service disruptions, operational escalations, and audit findings
Participate in security planning meetings, airport exercises, and regulatory inspections
Compliance, Quality Control & Risk Management
Ensure execution of all airport security programs (AOSSP, PCSSP, ACISP, airline-specific requirements)
Lead internal audits, corrective action planning, and continuous compliance improvement
Conduct field inspections, quality checks, and incident investigations
Financial Oversight & Contract Performance
Manage station labor planning, overtime control, and operational efficiency
Ensure that service levels, KPIs, and contract deliverables are consistently met
Oversee accurate timekeeping, payroll processes, and personnel documentation
Required Qualifications:
High school diploma or GED required; Associate or Bachelor's degree preferred.
Valid state security guard license
3-5+ years of management experience in aviation security, airport operations, or TSA-regulated environments
Strong working knowledge of TSA security programs and airport regulatory requirements
Prior leadership experience managing multi-shift operations in a 24/7 environment
Ability to obtain and maintain an MIA SIDA badge with CBP seal
Valid driver's license with clean driving record
Excellent communication, decision-making, and conflict-resolution skills
Experience managing airline and cargo security programs strongly preferred
Bilingual fluency in Spanish and English required due to the operational needs of MIA's workforce, passenger base, and client partners
High-level professionalism, integrity, and ability to lead under pressure
Why Join Us?
Joining Global Elite Group means stepping into a mission-driven role at one of the nation's busiest and most complex airports, where your leadership directly contributes to aviation safety and homeland security. As a General Manager, you will collaborate closely with TSA, CBP, airline partners, and airport authorities, becoming a trusted operational leader within the airport ecosystem. You'll have the opportunity to grow your career in operations management, compliance, or regional leadership, all while being part of a company nationally recognized for its commitment to excellence, integrity, and best-in-class aviation security services.
$90k-100k yearly 14h ago
General Manager
Substance Salon
Customer service manager job in Rutherford, NJ
starts immediately
Substance Salon is a premium, established salon in Rutherford, NJ with 16 years of success and a loyal clientele. We're known for modern hairstyling, creative color, handcrafted haircuts, and a high level guest experience driven by professionalism and strong team culture.
Role Description
We're hiring a full time, onsite Salon Business Manager to lead daily operations, support team performance, and drive sales growth. This is a high impact role with real upside for the right person. If you're a strong leader who loves running a tight operation, building a winning team, and increasing revenue, you'll have the opportunity to grow quickly, earn more, and step into a long term leadership career in the beauty industry. High performers can advance into higher compensation and salary opportunities within 6-9 months.
Position Starts Immediately
We are prioritizing applicants who can interview within 24 to 48 hours and start immediately. Please only apply if you are serious about the role and have real management experience.
Compensation
Paid training starts at $20/hour
30 day performance review based on sales results and execution
Opportunity to increase up to $25/hour based on performance
Responsibilities
Oversee day to day salon operations and workflow
Manage scheduling, team coordination, and accountability
Support sales growth, retail performance, and client experience
Assist with hiring and team development
Maintain organization, inventory, and operational standards
Qualifications
2+ years management experience in a salon, spa, medical office, or service business
Strong leadership, communication, and problem solving skills
Organized, reliable, and comfortable working in a fast paced environment
Experience with scheduling systems, inventory, and basic business operations
Marketing and social media experience is a plus
**Serious applicants only
Do not apply unless you have management experience and can interview within the next 24 to 48 hours. Position starts immediately.
How much does a customer service manager earn in Hoboken, NJ?
The average customer service manager in Hoboken, NJ earns between $45,000 and $143,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Hoboken, NJ
$80,000
What are the biggest employers of Customer Service Managers in Hoboken, NJ?
The biggest employers of Customer Service Managers in Hoboken, NJ are: