Copy of Retail General Manager - Trainee
Customer service manager job in Tuscaloosa, AL
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
Pilot Flying J is seeking an experienced Retail General Manager to oversee our high-volume retail facilities. You will be responsible for the generation and execution of travel center and restaurant business plans to achieve established standards, sales and profit objectives as well as customer satisfaction.
The Retail General Manager will also be:
Ensuring that customer expectations are met
Conducting meetings with subordinate employees
Maintaining effective vendor relationships
As a Retail General Manager for Pilot Flying J, you will build, coach, manage and develop teams from a staffing, interviewing, hiring and training standpoint.
Additional responsibilities for the Retail General Manager include:
Driving sales
Managing team members
Tracking inventory
Providing customer service
Performing P&L analysis
Pay Rates Starting between: $54,300.00 - $80,750.00 / year
Qualifications
As a Retail General Manager, you must exemplify integrity and accountability at the managerial level as well as demonstrate excellent team leadership skills. Furthermore, you must be able to work a flexible schedule of nights, days, weekends and holidays.
Additional requirements of the Retail General Manager include:
Minimum 2-3 years of management experience in the retail, restaurant, grocery or other service industry with responsibility for financial results
Previous management proficiency in high volume retail with P&L accountability
Ability to create and maintain a customer focused culture
Additional Information
Fuel Discount
Nation-wide Medical Plan/Dental/Vision
401(k)
Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Flexible Schedule
Weekly Pay
Job Location
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STORE MANAGER - 21 and older only - NORTHPORT, AL
Customer service manager job in Northport, AL
Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at ************************************
Job Details
GENERAL SUMMARY:
Responsible for the management of all employees in the effective planning and implementation of all store processes, including ordering, receiving, stocking, presentation, selling, staffing and support.
DUTIES and ESSENTIAL JOB FUNCTIONS:
Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed.
Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination.
Make recommendations regarding employee pay rate and advancement.
Communicate performance, conduct and safety expectations regularly; coordinate meetings and events to encourage safety, security and policies.
Ensure that the store is appropriately staffed and effectively opened and closed each day. Personally open the store a minimum of two times per week; personally close the store a minimum of two times per week.
Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors.
Order to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts.
Facilitate the efficient staging, stocking and storage of merchandise by following defined company work processes.
Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage.
Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures.
Provide superior customer service leadership.
Maintain a clean, well-organized store; facilitate a safe and secure working and shopping environment.
Ensure that store is adequately equipped with tools necessary to perform required tasks.
Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance.
Complete all paperwork and documentation according to guidelines and deadlines.
Qualifications
KNOWLEDGE and SKILLS:
Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals
Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
Knowledge of cash handling procedures including cashier accountability and deposit control.
Ability to perform IBM cash register functions to generate reports.
Knowledge of inventory management and merchandising practices.
Effective oral and written communication skills.
Effective interpersonal skills.
Knowledge of recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes.
Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE program, etc.)
Good organization skills with attention to detail.
Ability to solve problems and deal with a variety of situations where limited standardization exists.
Certain store locations may give preference to bilingual Spanish speakers.
WORK EXPERIENCE and/or EDUCATION:
High school diploma or equivalent strongly preferred.
One year of management experience in a retail environment preferred.
COMPETENCIES:
Aligns motives, values and beliefs with Dollar General values.
Supports ownership by tapping into the potential of others.
Acts as a liaison between the corporate office and store employees.
Fosters cooperation and collaboration.
Interacts with staff tactfully yet directly and maintains an open forum of exchange.
Demonstrates responsiveness and sensitivity to customer needs.
Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.).
Provides continuous attention to development of staff.
Recruits, hires and trains qualified applicants to fulfill a store need.
Ensures store compliance to federal labor laws and company policies and procedures.
WORKING CONDITIONS and PHYSICAL REQUIREMENTS:
Frequent walking and standing.
Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks.
Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts).
Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds.
Occasional climbing (using ladder).
Regularly driving/providing own transportation to make bank deposits and occasionally to attend management meetings and to other Dollar General stores.
Fast-paced environment; moderate noise level.
Occasionally exposed to outside weather conditions.
Dollar General Corporation is an equal opportunity employer.
#CC#
Customer Service Manager
Customer service manager job in Birmingham, AL
We are seeking an experienced and dedicated Customer Service Manager to lead and elevate our customer support operations. The ideal candidate will have a proven track record of 10+ years in customer service and a minimum of 5 years in a management role. This person will be responsible for optimizing the customer experience, mentoring a team of service professionals, and developing strategies to ensure exceptional service delivery across all channels.
Your Impact
Lead, mentor, and manage the Customer Service team to achieve high performance and customer satisfaction.
Develop and implement service procedures, policies, and standards.
Monitor and analyze service metrics to drive process improvement and operational efficiency.
Handle complex or escalated customer inquiries or issues, ensuring timely resolution.
Collaborate cross-functionally with internal teams (e.g., Operations, Sales, Product) to resolve issues and improve the customer journey.
Conduct regular coaching, training, and performance evaluations to support team growth and development.
Manage service-related projects and initiatives, including system/process upgrades or new technology implementation.
Prepare and present reports on team performance, customer feedback, and key service KPIs to leadership.
Foster a customer-centric culture rooted in empathy, accountability, and excellence.
Successful Candidate Will Have
10+ years of experience in customer service, with at least 5 years in a management role.
Strong leadership and team development skills.
Excellent communication, problem-solving, and interpersonal abilities.
Data-driven with the ability to interpret reports and apply findings to drive results.
Demonstrated ability to manage change, implement process improvements, and drive team engagement.
Preferred Qualifications:
Experience in benefits administration.
Familiarity with CRM and ticketing systems.
Proven success in managing remote or hybrid teams.
At Risk Strategies Company, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, and life insurance, retirement savings, and paid time off and paid holidays for eligible employees. The total compensation for a position may also include other elements dependent on the position offered. The expected base pay range for this position is between $84,200 - $120,000 annually. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience.
Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and over 5,000 employees across the US and Canada.
Our industry recognition includes being named a Best Places to Work in Insurance for the past five years (2018-2022) and on the Inc. 5000 list as one of America's Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues.
Pay Range:
-
The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.
Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ********************************
Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.
Auto-ApplyCustomer Service hoover 5843
Customer service manager job in Birmingham, AL
Customer Service Representative
Duties & Responsibilities:
We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service.
Your job responsibilities would include (but are not limited to):
Greeting customers and taking orders with a smile!
Operating the cash register and collecting payment from customers.
Making consistent products within Domino's Pizza guidelines.
Maintaining a clean and organized work environment from our customer's viewpoint.
Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards.
What are we looking for?
A fun and friendly person, who is comfortable talking to strangers.
A team player who is punctual and has a positive attitude!
You are at least 16 years of age.
Pass a Criminal Background check.
Qualifications
Job Qualifications :
High School diploma or GED
2-3 years of Customer Service experience
Excellent communication and organizational skills
Ability to handle multiple tasks
Strong knowledge of Microsoft Office software
1-2 years book-keeping or general accounting experience preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
Assistant Insurance Client Manager
Customer service manager job in Birmingham, AL
Come join our team!
There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” - people who know what they want and aren't afraid to make it happen.
Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.
Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!
JOB OVERVIEW:
The Assistant Client Manager takes on meaningful, technical tasks for the client management team. In this fast-paced, deadline driven environment, this role provides essential administrative support to the Client Managers.
LOCATION: Birmingham, AL - Role must work in-office 3 days a week
WHAT YOU'LL DO:
A detailed list of job duties includes (but is not limited to):
Works with Client Managers in the ESPI Programs Division to efficiently and effectively service clients.
Consistently establishes and maintains high levels of trust and confidence with clients by initiating introductions, through periodic contacts, and by promptly responding and resolving client questions and issues;
• Process Certificates of Insurance, endorsements, order loss runs and other items related to the servicing of client accounts in a timely and accurate manner;
• Inform and educate clients about policy coverage, changes, exclusions, and insurance coverage needs. Assist clients in making coverage changes;
• Meet all quality and timeliness standards in the Agency Management System while properly documenting all activity;
• Other duties may be assigned.
Marketing
Submit applications with proper supporting documentation and follow up to ensure timely receipt of quotes and policies;
• Knowledge and experience with a variety of carrier on-line systems, including but not limited to BHHC, ICW, SCIF, AMTrust
• Provide technical support in the sales process as needed
• Other duties may be assigned.
Personal and Organizational Responsibilities
Set priorities and manage workflow for self to ensure efficient, timely, and accurate processing of all responsibilities;
• Maintain cordial and effective relations with clients, co-workers, carriers, wholesalers, vendors, and other business contacts;
• Maintain documentation and records;
• Interact with others effectively utilizing good communication skills, cooperating purposefully, and providing information and guidance as needed to achieve the business goals of the Company;
• Stay informed regarding industry information, new product/program developments, coverages, legislation, technology to continuously improve knowledge and performance;
• Other duties may be assigned.
WHAT YOU'LL BRING:
EDUCATION and/or EXPERIENCE:
• High school diploma or G.E.D. equivalent. One or four years of college or related experience; or equivalent combination of education and experience.
• Full knowledge of multi-line Property & Casualty insurance products and services.
• Demonstrated experience with Agency Management Systems, rating procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
• Sagitta Agency Management System and/or PaperWise software experience a plus. Experience with paperless procedures preferred.
• Proficiency with a variety of Microsoft Office computer software applications in word processing, spreadsheets, database, and presentation software.
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires teamwork, demonstrated poise, tact, and diplomacy.
CERTIFICATES, LICENSES, REGISTRATIONS:
• Valid Property & Casualty Insurance license.
COMPENSATION:
The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.
WHY EPIC:
EPIC has over 60 offices and 3,000 employees nationwide - and we're growing! It's a great time to join the team and be a part of this growth. We offer:
Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Employee recognition programs for demonstrating EPIC's values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women's Coalition, EPIC Veterans Group
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
EPIC Gives Back - Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
We're in the top 10 of property/casualty agencies according to “Insurance Journal”
To learn more about EPIC, visit our Careers Page: ************************************************
EPIC embraces diversity in all its various forms-whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
California Applicants - View your privacy rights at: *******************************************************************************************
Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#LI-AT1
#LI-Hybrid
(3217)
Auto-ApplyCustomer Service Manager
Customer service manager job in Birmingham, AL
We are seeking an experienced and dedicated Customer Service Manager to lead and elevate our customer support operations. The ideal candidate will have a proven track record of 10+ years in customer service and a minimum of 5 years in a management role. This person will be responsible for optimizing the customer experience, mentoring a team of service professionals, and developing strategies to ensure exceptional service delivery across all channels.
Your Impact
* Lead, mentor, and manage the Customer Service team to achieve high performance and customer satisfaction.
* Develop and implement service procedures, policies, and standards.
* Monitor and analyze service metrics to drive process improvement and operational efficiency.
* Handle complex or escalated customer inquiries or issues, ensuring timely resolution.
* Collaborate cross-functionally with internal teams (e.g., Operations, Sales, Product) to resolve issues and improve the customer journey.
* Conduct regular coaching, training, and performance evaluations to support team growth and development.
* Manage service-related projects and initiatives, including system/process upgrades or new technology implementation.
* Prepare and present reports on team performance, customer feedback, and key service KPIs to leadership.
* Foster a customer-centric culture rooted in empathy, accountability, and excellence.
Successful Candidate Will Have
* 10+ years of experience in customer service, with at least 5 years in a management role.
* Strong leadership and team development skills.
* Excellent communication, problem-solving, and interpersonal abilities.
* Data-driven with the ability to interpret reports and apply findings to drive results.
* Demonstrated ability to manage change, implement process improvements, and drive team engagement.
Preferred Qualifications:
* Experience in benefits administration.
* Familiarity with CRM and ticketing systems.
* Proven success in managing remote or hybrid teams.
At Risk Strategies Company, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, and life insurance, retirement savings, and paid time off and paid holidays for eligible employees. The total compensation for a position may also include other elements dependent on the position offered. The expected base pay range for this position is between $84,200 - $120,000 annually. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience.
Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and over 5,000 employees across the US and Canada.
Our industry recognition includes being named a Best Places to Work in Insurance for the past five years (2018-2022) and on the Inc. 5000 list as one of America's Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues.
Pay Range:
* The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.
Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ********************************
Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.
Auto-ApplyCustomer Service Manager - State Farm Agent Team Member
Customer service manager job in Pelham, AL
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
As an Agent Team Member, you will receive...
Simple IRA
Salary plus commission/bonus
Paid time off (vacation and personal/sick days)
Growth potential/Opportunity for advancement within my agency
Requirements
Excellent communication skills - written, verbal and listening
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Ability to work in a team environment
Ability to effectively relate to a customer
Bilingual - Spanish preferred
Property and Casualty license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Customer Service Manager - State Farm Agent Team Member
Customer service manager job in Birmingham, AL
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
ROLE DESCRIPTION:
As a Service and Office Manager with Amy Gardner State Farm you will provide exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit for our office and team. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We need someone that wants to take care of and love on our clients.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Oversee the customer service team and daily operations.
Develop and implement customer service policies and procedures.
Handle escalated customer complaints and issues.
Train and mentor customer service representatives.
QUALIFICATIONS:
2+ years of experience in customer service
Leadership and organizational skills.
Communication and problem-solving abilities.
Require P&C Producer License and L&H can be obtained or already included
Customer Service Manager - State Farm Agent Team Member
Customer service manager job in Birmingham, AL
Job DescriptionBenefits:
Simple IRA
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Position Overview:
Are you an experienced professional with current insurance licenses and prior experience? Do you thrive in a leadership role and enjoy driving the success of a high-performing team? We are looking for an Operations Manager to join our team and help ensure our office runs smoothly and efficiently.
As an Operations Manager in our State Farm agency, you will be responsible for overseeing day-to-day office operations, leading and developing team members, and working closely with the agent to drive office performance. Your experience with State Farm systems and processes will be essential in maintaining a seamless and productive environment.
Responsibilities:
Manage office operations and workflow to ensure smooth and efficient functioning
Provide leadership and coaching to team members, promoting professional development
Oversee office policies, procedures, and compliance with State Farm standards
Collaborate with the agent on business strategies and goals
Address client concerns and ensure a high level of customer satisfaction
Requirements:
Prior insurance experience (required).
Strong leadership and communication skills.
Ability to manage multiple priorities and adapt to changing demands.
Property/Casualty insurance license (required).
If you're a dedicated professional with insurance experience and a passion for leading successful teams, we want to hear from you!
Operations Manager - Structural Services Group
Customer service manager job in Birmingham, AL
Reports to: Division Manager Supervises: Entire Project Team-including but not limited to Project Executive(s), Senior Project Manager(s), Project Manager(s), Superintendent(s), Senior Estimator (s), Design Manager(s), Safety Manager(s), and Quality Control Manager(s)
Educational Requirements of position:
* Degree/Experience
* Bachelor's degree in a relevant curriculum from an accredited college or university + minimum of 10 years of relevant experience
* Trade Certifications
* OHSA 30 Hour Certification
* At least one Industry related accreditation or certification (LEED, Lean, PMP, HCC, CMAA or similar
Technical Requirements of positon:
* Software
* Proficiency in Microsoft Word & Microsoft Excel
* Proficiency in Primavera P6
* Proficiency in Timberline PJ (or similar project management software/application)
* Proficiency in Viewpoint (or similar AP software/application)
* Working knowledge of Navisworks, Revit and Sketch-up
* General
* In-depth understanding of estimating strategy and protocol
* In-depth understanding of building components and trade sequencing
* Working knowledge of construction surveying/layout
* In-depth understanding of contract language
* In-depth understanding of risk management and risk mitigation
Essential Function of the position
* Oversee Operations of entire business unit to ensure adherence to BLHI standards and operating philosophy
* Coordinate with estimating during pre-construction phases
* Enforcing jobsite safety protocol
* Preconstruction planning, staffing & job set up
* Oversee schedule development, management and reporting
* Oversee cost control and reporting
* Developing and enforcing risk management parameters
* Enforcing adherence to contract requirements
* Dispute resolution for issues requiring advancement beyond Project Team
* Client retention and business development for assigned Business Unit
Relationship Management
* Establish and maintain relationships with architects, engineers, consultants and clients spanning current and past projects.
* Establish and maintain relationships with subcontractors and vendors spanning current and past projects.
* In-depth understanding of and increasing involvement in BLHI Business Development process
Corporate Culture/Evolution
* Embodies BLHI Corporate Values in leadership style
* Demonstrates adherence to BLHI Corporate Value in daily operations
* Interacts with professionalism and pro-activism
* Continually seeks feedback and personal development for advancement
* Trains direct reports for advancement
* Seeks to understand and further the overall objectives of BLHI
Mental Effort
Considerable mental effort and comprehension, sustained concentration with frequent interruptions
Physical Effort
Requires moderate, varied physical effort and dexterity including: sitting stationary, moving around an office or jobsite, seeing and communicating effectively.
Working Conditions
Private office located in corporate/regional office.
Potential advancement position:
Division Manager Requirements for Advancement:
* In-depth understanding of contract language and mastery of subcontract negotiations.
* In-depth understanding of BLHI estimating systems and protocol and integration with project management
* Highly effective internal and external relationship management
* Embodiment of BLHI Corporate values and requiring same of all direct reports
* Understanding of BLHI overall goals and objectives as related to strategic planning
* History of effectively developing direct reports for advancement
* In-depth understanding of risk management and risk mitigation
* Leadership role in business development process
* Successful management of division and resources to achieve business goals
* Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
* This description reflects management's assignment of essential functions. It does not prohibit or restrict the tasks that may be assigned, and is subject to change at any time.
Licensed Insurance Customer Service
Customer service manager job in Birmingham, AL
Job Description
Legacy Insurance, Alabamas premier independent insurance agency, is hiring a P&C Licensed Insurance Customer Service Representative in Birmingham, AL (35244). Provide exceptional service while supporting clients with their insurance needs.
Why Youll Love Working Here:
$40,000 base + bonus & commission potential
PTO and performance incentives
Join a supportive, growth-oriented team
Key Responsibilities include but not limited to:
Assist clients with policy questions, applications, and renewals
Provide solutions and follow-ups to ensure client satisfaction
Maintain accurate client records and documentation
Collaborate with the sales team to support business growth
Stay up-to-date on P&C insurance products and regulations
Location: 35244 Birmingham, AL
Advance your insurance career with Legacy Insurance apply today!
Captain - Customer Service - Dave and Busters
Customer service manager job in Birmingham, AL
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms.
Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers.
Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building and house policies.
Assists with the maintenance and upkeep of the Viewpoint and Midway areas.
Assists in the cleanliness and organization of the rental equipment. Ensures all billiard supplies are stocked, properly cleaned and maintained to maximize costs and decrease loss.
Checks for restocking of necessary supplies. Brings all areas up to standard.
Assists in the rental of Billiards and Shuffleboards, maintaining and resetting the area after each use.
Assists with the set up and break down of special events functions as directed by management.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Assists and directs Guests to Kiosk areas and answer questions as needed.
Ensures that our Guests adhere to house policies as outlined and informs management of any issues.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Assists other Team Members as needed or as business dictates.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Is dressed in accordance with dress guidelines, looking neat, clean and professional at all times.
Must demonstrate ability to read and communicate in English.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team member will regularly be required to:
Work days, nights, and/or weekends as required.
Work in environments with both hot and cold temperatures such as freezers and around cooking equipment.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $7.25 - $11.75 per hour
Salary Range:
7.25
-
11.75
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyService Manager
Customer service manager job in Birmingham, AL
The position of Service Manager is to support all Service Technicians and Service Administration in all aspects of their work duties.
· Oversee daily functions of service technicians, shop technicians, and dispatchers.
· Assist technicians with troubleshooting and repairs.
· Oversee the daily workload with the dispatchers and assist in scheduling.
· Review and deliver service proposals to customers in a timely manner.
· Communicate with customers as required for problems/solution resolution.
· Continuously monitor dept processes to ensure high quality service and customer satisfaction.
· Schedule customer visits to review quality of repairs/PM's.
· Work with management, accounting, CSS, and customers on billing concerns.
· Maintain positive communication with service staff and management.
· Schedule field visits with techs to provide coaching and assistance when necessary.
· Utilize resources including technical support from the manufacturer website to resolve repair issues on a same day basis.
· Manage the completion of all service bulletins/campaigns.
· Follow up with all customers on scheduled times and/or discuss additional concerns with quotes and turnaround times.
Requirements
Education and Experience
· High school diploma or equivalent and knowledge of basic math skills.
· Minimum 5 years heavy equipment technician experience.
· Valid driver's license.
· Efficient with computers and Microsoft Office / Windows software
· Good interpersonal skills, team player, and reliable.
Physical Requirements
· Must be able to multi-task (phone, computer, customers etc.)
· Must be able to lift up to 50 lbs. occasionally and only if required
· Be available to work flexible schedules (Monday - Friday) and overtime if required
Salary Description $72,000 - $91,000
Part-Time Customer Experience Coord
Customer service manager job in Birmingham, AL
Marshalls
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We're Looking For: You.
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
4614 Highway 280
Location:
USA Marshalls Store 1615 Birmingham ALThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Operations Manager - Service Dealership
Customer service manager job in Birmingham, AL
Job Details Management Birmingham, AL Full Time Negligible ManagementDescription
Who is Wiese USA?
We are material handling! Much more than just forklifts, we offer our long-standing customers value through innovation service offerings.
We are established! Celebrating more than 80 years of success delivering unmatched service and satisfaction to customers through the development of authentic relationships to our customers now reaching across multiple states.
We are growing! And looking for new Team Members to join our team as we grow who will embrace our culture, vision and values and commit to being the best in all areas of our business.
Want to be a part of who we are? We are currently seeking an exceptionally organized, self-motivated and highly qualified Operations Manager for our local facility.
As the Operations Manager for Wiese, you are the driver of material handling service and operations for one of the nation's largest and oldest Cat Lift Truck dealers. Spending equal time engaged with potential and current customers to grow your business as managing the day to day operation of the business. You manage all aspects of our business at the local level and implement Wiese's strategic plan to achieve specific goals of profitability and growth. You lead by example, promoting our Wiese vision, values and culture while supporting all that has made Wiese a leader in the material handling equipment and service industry.
A Wiese Manager knows the market and anticipates the needs of current and prospective customers. The successful candidate will lead a service and parts staff to its highest revenue potential while working as a partner with our sales and rental teams. As a manager, you will act as both a mentor and teacher, hiring and developing a staff to bring out your team's very best performance. Success will be measured by your team's ability to achieve strategic business goals.
Qualifications
Ideal candidates must have proven ability to:
Develop a team through visionary leadership
Organize, plan and prioritize job duties
Manage large and small-scale projects and change
Manage, motivate and develop people
Wiese has been around for over 80 years. To learn more about what makes us tick and why we do what we do:
Our Website: *********************
Our YouTube page: *************************************
Interested in learning more?
Email your resume to *****************
Apply on WieseUSA.com/Careers.html
Easy ApplyService Manager
Customer service manager job in Moody, AL
Job Description
We are seeking a Service Manager to oversee our service department and ensure excellent customer service. The Service Manager will be responsible for managing a team of service technicians, scheduling maintenance and repair work, and ensuring all customer inquiries are handled promptly and professionally.
**Qualifications:**
- Bachelor's degree in Business Administration or related field
- Proven experience in a service management role
- Strong leadership and communication skills
- Knowledge of automotive or equipment service industry preferred
- Excellent customer service skills
**Responsibilities:**
- Manage, mentor, and lead a team of service technicians
- Schedule and prioritize service and maintenance tasks
- Ensure all service requests are handled in a timely and efficient manner
- Develop and implement service policies and procedures
- Monitor service quality and customer satisfaction
- Handle escalated customer inquiries and issues
- Collaborate with other department managers to improve overall service operations
- Maintain accurate service records and reports
**Additional Requirements:**
- Certification in service management a plus
- Ability to work in a fast-paced environment
- Strong problem-solving skills
- Knowledge of safety regulations and practices
Payment Services Supervisor
Customer service manager job in Birmingham, AL
Build Your Career. Build America's Future. Vulcan Materials Company is the nation's largest producer of construction aggregates and a major producer of aggregates-based construction materials including asphalt and ready-mixed concrete. When you join Vulcan, it's more than starting an exciting career - you get to make a difference for millions of people every day across the country.
When you join Vulcan, you join a dynamic culture in which career development is encouraged, excellence is rewarded, and diversity is valued. No matter the role or the location across the country, every member of the Vulcan team lives through the Vulcan Way: doing the right thing, the right way, at the right time.
At Vulcan Materials, we believe that the heart of our success lies in the strength of our engagement, our connection, and our commitment to developing our people. We are excited to restore the collaborative in-person environment that fuels our innovation and growth. This move is not just about being physically present; it's about reigniting the spirit that comes from face-to-face interactions, fostering a collaborative, inclusive culture where every voice is heard and everyone thrives.
What You'll Do:
* Oversee the daily operations for the accounts payable department, including supervising staff, managing workflows, and ensuring the accuracy and timeliness of payments.
* Partner with plant accounting and sourcing to improve policies and procedures within the source-to-pay function.
* Ensures staff is responsive to both internal and external stakeholders and provide excellent customer service.
* Assist with the development and implementation of accounts payable policies and procedures.
* Works with vendors and sourcing to resolve and improve accounting and invoicing issues.
* Supports staffing through involvement with the selection, training, career development, and evaluation programs that promote skill building, career advancement, and employee engagement.
* Develops and implements process improvements and performs analysis of process information to ensure process efficiencies.
* Identifies new functionality through learning the software systems and researching new trends and leading-edge technology.
* Provides support to internal and external auditors.
* Establishes personal and departmental goals and monitors progress.
* Able to work independently and make decisions based on accounts payable policies and procedures.
* Any other duty, task, or responsibility as assigned.
Skills You'll Need:
* Bachelor's Degree in Accounting, Finance, Business Administration, or related field required.
* Minimum of 3-5 years of accounting experience and business analysis experience required.
* Having a thorough understanding of the procurement process, policies, and procedures preferred; strong working knowledge of Procurement in a manufacturing environment and/or ERP system experience preferred.
* Job requires a willingness to lead, take charge, and offer opinions and direction; must have experience monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
* Must be able to evaluate and use relevant information and individual judgment to suggest ways to improve the work processes; Identifies opportunities for transactional and analytical process improvement.
What You'll Like About Us:
Great Company Culture. Our people share a competitive drive for excellence in an environment of trust, teamwork, open-mindedness, and communication.
Safe. Industry leader in health and safety standards. We are committed to creating a safe work environment and protecting all employees and customers.
Meaningful Work. What sets us apart is the work we do impact daily lives - and every employee contributes. Our aggregates produced are used to build roads, schools, hospitals, airports, and housing throughout the United States.
Health Benefits. Medical, Dental, Vision programs, plus much more.
Rest and Relaxation. Paid vacation, personal floating days, and paid holidays.
Prepare for the Future. 401(k) with company match and contribution.
Training and Development. We see our development programs and helping our employees meet their goals as a key part of our business.
Vulcan Materials Company is committed to employing a diverse workforce. You will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. You also have the right to be free from discrimination for medical needs arising from pregnancy, childbirth, or related medical conditions.
Payment Services Supervisor
Customer service manager job in Birmingham, AL
Payment Services Supervisor - 250002UD Description Office Location: Birmingham, AL (Liberty Park Corporate Office) Build Your Career. Build America's Future. Vulcan Materials Company is the nation's largest producer of construction aggregates and a major producer of aggregates-based construction materials including asphalt and ready-mixed concrete.
When you join Vulcan, it's more than starting an exciting career - you get to make a difference for millions of people every day across the country.
When you join Vulcan, you join a dynamic culture in which career development is encouraged, excellence is rewarded, and diversity is valued.
No matter the role or the location across the country, every member of the Vulcan team lives through the Vulcan Way: doing the right thing, the right way, at the right time.
At Vulcan Materials, we believe that the heart of our success lies in the strength of our engagement, our connection, and our commitment to developing our people.
We are excited to restore the collaborative in-person environment that fuels our innovation and growth.
This move is not just about being physically present; it's about reigniting the spirit that comes from face-to-face interactions, fostering a collaborative, inclusive culture where every voice is heard and everyone thrives.
What You'll Do:Oversee the daily operations for the accounts payable department, including supervising staff, managing workflows, and ensuring the accuracy and timeliness of payments.
Partner with plant accounting and sourcing to improve policies and procedures within the source-to-pay function.
Ensures staff is responsive to both internal and external stakeholders and provide excellent customer service.
Assist with the development and implementation of accounts payable policies and procedures.
Works with vendors and sourcing to resolve and improve accounting and invoicing issues.
Supports staffing through involvement with the selection, training, career development, and evaluation programs that promote skill building, career advancement, and employee engagement.
Develops and implements process improvements and performs analysis of process information to ensure process efficiencies.
Identifies new functionality through learning the software systems and researching new trends and leading-edge technology.
Provides support to internal and external auditors.
Establishes personal and departmental goals and monitors progress.
Able to work independently and make decisions based on accounts payable policies and procedures.
Any other duty, task, or responsibility as assigned.
Qualifications Skills You'll Need:Bachelor's Degree in Accounting, Finance, Business Administration, or related field required.
Minimum of 3-5+ years of accounting experience and business analysis experience required.
Having a thorough understanding of the procurement process, policies, and procedures preferred; strong working knowledge of Procurement in a manufacturing environment and/or ERP system experience preferred.
Job requires a willingness to lead, take charge, and offer opinions and direction; must have experience monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Must be able to evaluate and use relevant information and individual judgment to suggest ways to improve the work processes; Identifies opportunities for transactional and analytical process improvement.
What You'll Like About Us:Great Company Culture.
Our people share a competitive drive for excellence in an environment of trust, teamwork, open-mindedness, and communication.
Safe.
Industry leader in health and safety standards.
We are committed to creating a safe work environment and protecting all employees and customers.
Meaningful Work.
What sets us apart is the work we do impact daily lives - and every employee contributes.
Our aggregates produced are used to build roads, schools, hospitals, airports, and housing throughout the United States.
Health Benefits.
Medical, Dental, Vision programs, plus much more.
Rest and Relaxation.
Paid vacation, personal floating days, and paid holidays.
Prepare for the Future.
401(k) with company match and contribution.
Training and Development.
We see our development programs and helping our employees meet their goals as a key part of our business.
Vulcan Materials Company is committed to employing a diverse workforce.
You will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
You also have the right to be free from discrimination for medical needs arising from pregnancy, childbirth, or related medical conditions.
Job: Accounts Payable Primary Location: Alabama-Birmingham Organization: GM - CORPORATE Schedule: Full-time Job Posting: Oct 22, 2025, 12:25:15 PM
Auto-ApplyCustomer Experience Manager
Customer service manager job in Tuscaloosa, AL
Store - TUSCALOOSA, ALDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
Auto-ApplyDining Services Supervisor
Customer service manager job in Homewood, AL
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity
Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
Part and Full Time Benefits Eligibility
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Education and Experience
High school diploma or equivalent plus one year certificate from college or technical school preferred. Minimum of one to two years related experience. Prior supervisory experience preferred.
Certifications, Licenses, and Other Special Requirements
Current ServSafe Certification required. Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates.
Management/Decision Making
Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.
Knowledge and Skills
Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have outgoing and cheerful personality and be energetic, friendly, and organized. Must enjoy working with older adults and be capable of walking and standing for long periods of time. Ability to read and write English; ability to communicate with residents and other employees; ability to follow oral and written directions.
Physical Demands and Working Conditions
Standing
Requires interaction with co-workers, residents or vendors
Walking
Sitting
Occasional weekend, evening or night work if needed to ensure shift coverage.
Use hands and fingers to handle or feel
Reach with hands and arms
Possible exposure to communicable diseases and infections
Climb or balance
Stoop, kneel, crouch, or crawl
Talk or hear
Exposure to latex
Ability to lift: Up to 50 pounds
Possible exposure to blood-borne pathogens
Possible exposure to various drugs, chemical, infectious, or biological hazards
Subject to injury from falls, burns, odors, or cuts from equipment
Vision
Brookdale is an equal opportunity employer and a drug-free workplace.
Responsible for providing a quality dining experience by greeting and seating residents and guests, overseeing dining services staff in the absence of the Manager and maintaining a pleasant and clean dining environment. May be required to supervise other staff positions.
Assists Manager with daily supervision of dining services associates.
Ensures smooth and timely opening and closing of the dining room. Ensures room service orders are delivered timely and properly. Ensures meals are palatable and appetizing in appearance. Maintains a pleasant and clean environment. Inspects work to ensure completion.
Adheres to all safety and sanitation standards.
Plans daily menu for residents in accordance with company standards and procedures.
Assists in ensuring proper staffing coverage for each shift including making changes due to absences.
Works with Dining Room Manager to produce weekly schedules with budgetary guidelines for service staff.
Assists service staff during mealtime as needed. Assists in greeting and seating residents and guests. Assists in resident billing of food services charges.
Oversees staff in absence of Manager. Provides supervision for special events.
In consultation with the Director, Dining Services, hires, trains, disciplines and terminates departmental employees in accordance with company policy.
Develops and maintains good working rapport with inter-department personnel, as well as with other departments within facility to assure that food service is properly maintained and meets the needs of the residents.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Auto-Apply