Director of Customer Support & Merch Ops
Customer Service Manager Job 9 miles from Huntington
If you are interested in this opportunity, please send your résumé along with a note about yourself and why you are interested in joining our team to J O B S at recogmedia.net with the subject line Director of Customer Support & Merch Ops. Do Not Select Easy Apply - we will not see your application.
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About Recognition Media
We are a creative and Internet industry recognition company. Our organization owns and operates the industry's leading awards programs including The Webby Awards - the Internet industry's most coveted prize, in addition to The Anthem Awards, The Telly Awards and more. Our brands play a critical role in the creative and digital marketplace - signaling which companies and professionals are the best and which projects are setting standards of excellence. While creativity and technology are at the core of what we do, a passion for the Internet and creative industries and people using it to drive change is what drives us. We are searching for a Director of Customer Support & Merchandise Operations to join our growing team.
Recognition Media embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
This is a full-time, hybrid role, based in our Ashland, KY office, that reports to our New York-based VP of Marketing. This role will require regular travel to our NYC office.
Have your skills rewarded at Recognition Media
In this role, you will own two critical areas of the customer experience, including the Customer Support function and winner merchandise fulfillment. With your strong leadership, smart planning, and methodical tool and process implementation, you will transform our ability to understand and serve our customers (Entrants).
Primary Responsibilities
Lead and coach a 5-person team of dedicated, empathetic Customer Support professionals, ensuring prompt and effective handling of customer inquiries, issues, and feedback
Manage relationships with external merchandise fulfillment vendors to streamline inventory ordering, management, shipment, and tracking
Use data from customer feedback, surveys, and other insights to coach, motivate and reward the team, identify/address experience gaps, and improve efficiency
Evaluate and implement new technology solutions (e.g., case management, feedback tools, chat), processes, and/or workflows to achieve customer support objectives
Collaborate with Award managers, Technology, and Retention team to maintain a deep understanding of our award program detail and milestones, and to foster a culture of continuous improvement, where customer insights are communicated and actioned
Develop reporting to routinely track progress against goal initiatives
Requirements
7-10 years of relevant customer service operations and/or Customer Experience experience (startup experience a plus), with at least 2 years building and managing successful Customer Service teams
Team leadership: Empathetic and effective people leader with a “player/coach” mentality
Change management: you have successfully led the rollout of new customer service capabilities to enhance the quality of the customer experience and team operational efficiency
Systems and process mindset: you are energized by bringing order to chaos and improving operational efficiency
Familiarity with Support and Analytics tools: you are proficient with a top Customer Service Software Platform and related analytics and customer survey tools
Critical thinker: you are comfortable translating data insights into actionable strategies and following through to completion
Exceptional communicator: able to interface and maintain effective relationships at all employee levels
Entrepreneurial spirit: eagerness to both own strategy and execute, ability to find scrappy solutions to problems, and iterate quickly based on new insights
Compensation & Benefits
Competitive compensation package with generous incentive-based bonus program
Comprehensive health care plan (health, dental, vision) with 100% of employee premiums (and 70% for dependents) paid by company
Annual enrollment options for FSA program, Dependent Care program, and TransitChek/Commuter program.
Company-sponsored life insurance benefit
Paid annual leave, paid time off and paid sick leave
Apply
Working at Recognition Media is rewarding. If you are interested in this opportunity, please send your résumé along with a note about yourself and why you are interested in joining our team to J O B S at recogmedia.net with the subject line, “Director of Customer Support & Merch Ops.”
Food Services Leader
Customer Service Manager Job 36 miles from Huntington
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.
Military encouraged to apply.
Job Description
Shift Leaders are responsible for supervising employees and general operations of the restaurant. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.
Pay Rates Starting between: $12.60 - $18.33 / hour
Qualifications
Previous experience or working knowledge of restaurant operations
Incredible customer service skills & the ability to help maintain a customer focused culture
Must be proficient with a calculator, computer, and other equipment
Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
Must be able to work a flexible schedule of nights, days, weekends, and holidays
Background check is required
Additional Information
Fuel Discount
Nation-wide Medical Plan/Dental/Vision
401(k)
Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Flexible Schedule
Weekly Pay
Job Location
GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Starbucks) (T1261)
Customer Service Manager Job 43 miles from Huntington
Starting Hourly Rate / Salario por Hora Inicial: $15.00 USD per hour
As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.
Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.
ALL ABOUT GENERAL MERCHANDISE
Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all General Merchandise (GM) areas of the store. This team leads Food & Beverage and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery to our guests by owning pick, pack and ship fulfillment work.
At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a General Merchandise Expert can provide you with the:
Knowledge of guest service fundamentals and experience supporting a guest first culture across the store
Experience in retail business fundamentals including: department sales trends, inventory management, and process efficiency and improvement
Experience executing daily/weekly workload to support business priorities and deliver on sales goals
As a General Merchandise Expert, no two days are ever the same, but a typical day will most likely include the following responsibilities:
Create a welcoming experience by authentically greeting all guests
Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach
Engage with guests in a genuine way, which include asking questions to better understand their specific needs
Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
Thank the guest in a genuine way and let them know we're happy they chose to shop at Target
Be knowledgeable of GM areas to ensure sales floor is zoned, in stock and accurately signed and priced for guests
Acknowledge guests as you complete workload with minimal guest disruption; partner with leadership to prioritize daily workload based on business and guest needs
Ensure regular and promotional signing is set accurately for GM categories and be knowledgeable of products in the ad
Execute inbound, replenishment, backroom and signing processes for GM areas
Execute processes including pricing, presentation sets, and inventory accuracy as directed by your leader for all areas
Understand how operational procedures, like planogram (POG) ties, product capacities and salesfloor quantities impact shortage, profitability, in store replenishment and inventory accuracy
Operate power equipment only if certified
Follow processes accurately with attention to detail, monitor own progress
Demonstrate a culture of ethical conduct, safety and compliance
Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
Support guest services such as back-up cashier, and digital fulfillment processes and maintain compliance culture while executing those duties, such as federal, state, and local adult beverage laws
All other duties based on business needs
WHAT WE ARE LOOKING FOR
We might be a great match if:
Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests
Providing service to our guests that makes them say I LOVE TARGET! excites you…. That's why we love working at Target
Stocking, Setting and Selling Target products sounds like your thing… That's the core of what we do
You aren't looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded
The good news is that we have some amazing training that will help teach you everything you need to know to be a General Merchandise Expert. But, there are a few skills you should have from the get-go:
Welcoming and helpful attitude toward guests and other team members
Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
Work both independently and with a team
Resolve guest questions quickly on the spot
Attention to detail and follow a multi-step processes
Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
Accurately handle cash register operations as needed
Climb up and down ladders
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds
Flexible work schedule (e.g., nights, weekends and holidays) reliable and prompt attendance necessary
Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
Ability to remain mobile for the duration of a scheduled shift (shift length may vary)
Find competitive benefits from financial and education to well-being and beyond at **********************************************
Americans with Disabilities Act (ADA)
Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at ************** for additional information.Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
Customer Support Manager - Above Ground Storage Tanks
Customer Service Manager Job 47 miles from Huntington
CUSTOMER SUPPORT MANAGER Job Details Full Time / Part Time: Full Time FLSA Classification: Exempt Business Unit: Poly and Containment Reports to: Operations Manager Travel Requirement: Yes Top Tier Benefits * Medical, dental, vision, coverage in addition to life and disability insurance plans.
* Paid Vacation Days and Paid Holidays.
* Retirement and Savings (401K) Plan with Company match.
* Annual uniform allowance.
* Referral bonus with no cap on amount of referrals.
* Paid Training.
Select's Customer Support Manager is a liaison between the customer and Select Water Solutions. The CSM is responsible for maintaining the relationship between the customer and Select by understanding, implementing, and communicating the needs of the customer to Select Management.
The essential job functions include, but are not limited to
* Meet/Communicate with Customer on a daily basis to understand their needs.
* Communicate with Operations Manager and Corporate Account Rep to discuss needs and ways to implement.
* Provide market intelligence/competition/trends/status/progress to manager and established information sharing channels.
* Follow up to ensure personnel and equipment needs for the job at hand.
* Follow up to ensure personnel and equipment is available as needs change for the customer.
* Continuing relationship with customer as more jobs and needs become available.
* Complete all required reports in timely manner.
* Stress personal and business ethics as the number one priority in dealing with Customer and Company personnel.
* Maintain accurate records of all sales and prospecting activities including sales calls, presentation, closed sales, and follow-up activities with supported customer.
* Participate in and complete company-required training programs.
* Participate in Environmental, Health and Safety initiatives as set forth by the company.
* Follow instructions and perform other duties as may be assigned by manager.
* Prospecting potential customers/industries and educating them on our services.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
* Bachelors' degree preferred.
* Industrial experience preferred.
* 10 years of relevant work experience may be accepted in lieu of a formal education.
* 5 to 10 years' experience in customer-facing role with a strong track record of relationship management and account development.
* Strong facilitation skills with the ability to influence customer decision-makers.
* Prior experience coordinating and determining a focused sales strategy by facilitating, organizing, and initiating the sales effort.
* Frequent personal contact with key client personnel to develop an understanding of current and future projects/expectations.
* Must possess valid driver's license and be eligible to drive a company vehicle according to Select's insurance guidelines.
* Comfortable with MS Office, including Word, Excel, Adobe, Outlook, Teamsand Power Point.
Superior interpersonal skills and ability to work as part of a cohesive team.Strong analytical organizational and planning skills.
Select Values and Guiding Principles
* W:Working Safe
* A:Accountability
* T:Teamwork
* E:Excellence
* R:Respect
Compensation Information
Compensation is competitive and commensurate with experience.
Physical Demands and Exposures
* Traditional Monday through Friday, 8 - 5pm, unless operations dictate otherwise.
* Involves Traveling 50% of the time and sitting for extended periods of time.
* Exposure to noise levels requiring the use of hearing protection.
* Needs high degree of concentration in a busy area.
* Ability to individually lift: Maximum 25 lbs.
Customer Success Manager
Customer Service Manager Job 47 miles from Huntington
**Department:** Customer Experience The success of our team members is no less paramount. We-re dedicated to ensuring that every Wilson employee experiences truly satisfying professional development while feeling inspired to bring their authentic selves to work. Are you ready to be a changemaker?
Wilson Language training is growing and is looking to hire a Customer Success Manager (CSM) to join?our team.
The CSM will serve as the primary point of contact supporting a portfolio of customers and is responsible for managing account relationships, supporting ongoing program implementations, and working collaboratively across the organization to ensure customer and business goals are met. The Customer Success Manager is responsible for?ensuring customers have a great experience and is expected to retain existing business and support expansion within their account portfolio.
The ideal candidate has a positive attitude, a passion for solving customer needs, practical communications skills via phone and email. This position will be responsible for post-sales support, building and maintaining customer relationships, handling customer inquiries, and overall customer satisfaction and retention. As the voice of the customer, you will also work closely with the Onboarding Team, Sales Team, and Professional Services Team, promoting a Customer Centric culture within Wilson Language Training.
**Essential Job Functions:**
+ Engage customers as part of an assigned portfolio, build strong working relationships with K-12 school leaders, and sustain business growth and profitability by maximizing value
+ Continually surprise and delight customers with a proactive, customer-centric attitude, resolving customer requests and complaints
+ Work with other internal teams to ensure seamless transitions throughout the customer journey
+ Minimize churn and optimize user adoption to drive renewals and expansion
+ Collect customer feedback and communicate to appropriate internal stakeholders as part of the ongoing improvement cycle
+ Ensure high customer engagement and satisfaction as measured by retention, health score, expansion opportunities identified, and CNPS
+ Analyze customer data to improve customer experience
+ Works collaboratively with several internal teams as well as other members of the Customer Success Team to hone an efficient metrics-driven customer success unit
+ Communicates a clear and thorough understanding of the organization-s products, offerings, and policies
+ Collaborates with multiple product teams to stay informed of all new and ongoing developments and projects
+ Understand and display WLT-s values
+ Other duties as assigned
**Minimum Requirements:**
**Skills and Experience**
+ Passion for service
+ Patient and active listener
+ Knowledge of best practices in customer service and retention
+ Exceptional organizational and project management skills, with the ability to set goals and prioritize many initiatives and opportunities with minimal guidance.
+ Self-awareness, decisive judgment, clarity, attention to detail, organization, ability to handle ambiguity, and goal orientation.
+ Proficient with applicable software applications
+ Excellent communication and interpersonal skills
+ Experience in the field of education, school/district leadership, educational publishing/technology
+ Highly organized and able to juggle multiple tasks and priorities
+ Self-driven and proactive nature
+ Demonstrated leadership qualities
+ High computer literacy and ability to learn new software
+ Team-first mindset with a focus on continuous improve
**Education or Certification**
+ Bachelor's Degree or related work experience
Wilson has identified the anticipated pay range for this role based on the many factors that we consider in defining compensation levels for our roles, including market data, and internal equity considerations. Actual pay, and allocation between base and any target discretionary bonus, will vary based on geographic location, education, work experience, skills, market data, and internal equity considerations. Wilson offers competitive benefits, including:
+ Medical, dental, vision, and Life & Disability Insurance
+ 401k plan with partial employer match
+ Paid Time Off
+ Paid holidays
+ Tuition reimbursement
+ -O-Connor days,- which refers to a company-wide office closure between Christmas and New Year-s Eve, as well as other perks.
Anticipated Salary Range: $51,000 - $74,000.
Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace.? M/W/D/V
Industrial Client Service Leader
Customer Service Manager Job In Huntington, WV
can be based in at any of our offices in the Southeast. CDM Smith is seeking an Industrial Client Service Leader to help further accelerate the growth of our Industrial business unit by identifying promising new opportunities, winning exciting new projects and growing key client accounts. This individual will bring experience selling small-mid capital sized engineering procurement construction (EPC)design-build delivery projects. This individual has helped clients successfully implement capacity/facility expansions, meet water management objectives, comply with environmental requirements, or address other related needs. As an integral member of our dynamic Industrial team, the Client Service Leader contributes by:
-Leading business development, client engagement, client service management, and strategic marketing for multiple major industrial clients in the U.S.
-Developing and maintaining high value relationships with industrial clients
-Growing market share by partnering with senior project managers and key technical specialists as they work for clients to deliver high quality projects
-Collaborating with our award-winning technology group to stay at the forefront of leading-edge tools that improve project delivery for clients
-Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith
\#LI-BK1
**Job Title:**
Industrial Client Service Leader
**Group:**
IND
**Employment Type:**
Regular
**Minimum Qualifications:**
- Bachelor's degree
-12 years of related experience
-Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. Equivalent additional directly related experience will be considered in lieu of a degree.
**Preferred Qualifications:**
-EPC business development experience in industrial markets with demonstrated client relationship building in at least one of the following areas: oil/gas, chemicals, food/beverage, power, utilities, mining/mineral, and industrial water and wastewater
-Bachelor's degree in engineering preferred
- Excellent interpersonal and communication skills.
-MBA, MS or MA degree
**EEO Statement:**
We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy and pregnancy-related conditions, sexual orientation, gender identity, national origin, age, marital status, disability, citizenship status, genetics, protected veteran status or any other characteristics protected by applicable law.
**Why CDM Smith?:**
Check out this video and find out why our team loves to work here! (*************************************************
**Join Us! CDM Smith - where amazing career journeys unfold.**
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.
**Job Site Location:**
Southeast United States
**Agency Disclaimer:**
All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.
**Amount of Travel Required:**
10%
**Assignment Category:**
Fulltime-Regular
**Visa Sponsorship Available:**
No - We will not support sponsorship, i.e. H-1B or TN Visas for this position
**Skills and Abilities:**
Expert knowledge of corporate governance practices, organization design principles, accounting principles, finance, supply chain management, and organization management. Excellent written and oral communication skills. Ability to understand highly complex technical, professional and business materials.
**Background Check and Drug Testing Information:**
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
**Additional Compensation:**
All bonuses at CDM Smith are discretionary and may or may not apply to this position.
**Work Location Options:**
Hybrid Work Options may be considered for successful candidate.
Customer Service Supervisor - Ashland
Customer Service Manager Job 9 miles from Huntington
Equal Opportunity Employer
Summary Description
Responsible for supervising and coaching the CSR staff. Ensures delivery of City's phone and CSR service standards to provide excellent customer service. Leads and coaches CSR staff to identify customer needs and act on referral opportunities. May open new accounts and deliver additional services at the branch. Ensures cash and branch audits are completed per branch guidelines.
Essential Functions
Supervises and coaches CSR staff
Ensures delivery of City's customer service standards to provide excellent customer service, resolve routine and complex problems and identify customers' financial needs
Accurately processes routine bank transactions including but not limited to check cashing, deposits, withdrawals, account transfers and loan payments
Maintains and balances a working cash supply
Displays a positive and professional attitude at all times
Maintains current knowledge of bank products and services
Works closely with Manager and branch team to generate new business
Seeks opportunities to refer to other lines of business to include mortgage, cash management, commercial and trust
Actively participates in branch campaigns and incentives
May open new accounts and deliver additional services at the branch
May be responsible for branch vault or ATM cash, or serve as a backup for these roles
Completes all training within predetermined time limits
Adheres to all bank regulatory, audit, and compliance policies and procedures
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
Position Requirements
High school diploma or equivalent
Previous supervisory experience preferred
1-2 years of retail/customer service experience required, with sales experience preferred
Displays professional dress and demeanor
Personal computer proficiency
Cash handling experience preferred
Typically the employee may sit to perform work; however, there may be some standing, walking, bending and lifting 5-10 lbs
Work is generally performed indoors in environmentally-controlled conditions
Critical Skills / Expertise
Excellent customer service and sales skills
Excellent oral communication and listening skills
Knowledge of (or ability to learn) the bank's operating systems, policies and procedures
Customer Service Supervisor - Ashland
Customer Service Manager Job 9 miles from Huntington
Equal Opportunity Employer
Summary Description
Responsible for supervising and coaching the CSR staff. Ensures delivery of City's phone and CSR service standards to provide excellent customer service. Leads and coaches CSR staff to identify customer needs and act on referral opportunities. May open new accounts and deliver additional services at the branch. Ensures cash and branch audits are completed per branch guidelines.
Essential Functions
Supervises and coaches CSR staff
Ensures delivery of City's customer service standards to provide excellent customer service, resolve routine and complex problems and identify customers' financial needs
Accurately processes routine bank transactions including but not limited to check cashing, deposits, withdrawals, account transfers and loan payments
Maintains and balances a working cash supply
Displays a positive and professional attitude at all times
Maintains current knowledge of bank products and services
Works closely with Manager and branch team to generate new business
Seeks opportunities to refer to other lines of business to include mortgage, cash management, commercial and trust
Actively participates in branch campaigns and incentives
May open new accounts and deliver additional services at the branch
May be responsible for branch vault or ATM cash, or serve as a backup for these roles
Completes all training within predetermined time limits
Adheres to all bank regulatory, audit, and compliance policies and procedures
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
Position Requirements
High school diploma or equivalent
Previous supervisory experience preferred
1-2 years of retail/customer service experience required, with sales experience preferred
Displays professional dress and demeanor
Personal computer proficiency
Cash handling experience preferred
Typically the employee may sit to perform work; however, there may be some standing, walking, bending and lifting 5-10 lbs
Work is generally performed indoors in environmentally-controlled conditions
Critical Skills / Expertise
Excellent customer service and sales skills
Excellent oral communication and listening skills
Knowledge of (or ability to learn) the bank's operating systems, policies and procedures
Supervisor, Customer Service
Customer Service Manager Job 47 miles from Huntington
**_What Individualized Care contributes to Cardinal Health_** Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before. With all services centralized in our custom-designed facility outside of Dallas, Texas, Sonexus Health helps manufacturers rethink how far their products can go.
**_Qualifications_**
+ Bachelor's degree or equivalent work experience
+ 3-5 years of experience in related field of patient support programs preferred
+ Previous management experience preferred
+ Strong communication, presentation, and time management skills
+ Commitment to the continued development of oneself and team members
**_What is expected of you and others at this level_**
+ Coordinates and supervises the daily activities of operations, or business support staff
+ Administers and executes policies and procedures
+ Ensures employees operate within guidelines
+ Decisions have a direct impact on work unit operations and customers
+ Frequently interacts with subordinates, customers and peer groups at various management levels
+ Interactions normally involve information exchange and basic problem resolution
**_Responsibilities for this role_**
+ Oversees daily call center operations for a team of 8-10 Case Managers
+ Responsible for creating and maintaining Standard Operating Procedures and work instructions specific to the program.
+ Responsible for conducting weekly, monthly and quarterly reviews of program metrics and reporting out results to senior leadership.
+ Responsible for testing/solutioning/approving program changes including those related to Information Technology, platform upgrades and modifications to program business rules.
+ Handles creating, editing, and approval of employee time cards in accordance with time-keeper manager responsibilities in addition to other standard HR responsibilities as a people leader.
+ Conducts development-based biweekly/monthly/quarterly 1x1s with team members and holds responsibility for providing effective coaching and feedback on both performance improvement and goal setting.
+ Collaborates with internal business partners to provide effective responses and resolutions to complex program related issues.
+ Effectively manages time and independently prioritizes work responsibilities to meet key deadlines as assigned by manager.
+ Maintains daily contact with internal business partners and client/3rd party partners by leveraging excellent verbal and written communication skills.
**TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CT the first week of employment. Attendance is mandatory.
This position is full-time (40 hours/week). **Employees are required to have flexibility to work a scheduled shift of 7am-7pm CT.**
**REMOTE DETAILS: All U.S. residents are eligible to apply to this position.** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. **Dial-up, satellite, WIFI, Cellular connections are NOT acceptable** . Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
Surge protector with Network Line Protection for CAH issued equipment
**Anticipated salary range:** $65,500 - $93,550
**Bonus eligible:** **No**
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 01/11/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Customer Care Manager III
Customer Service Manager Job 47 miles from Huntington
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
Acts as a single point of contact for a group of assigned customer accounts which typically have a medium to large revenue scope or have moderate to high complex product needs. Manages any interactions from the customer order through billing to ensure highest levels of customer satisfaction. Promotes revenue growth, retention, and overall customer satisfaction. Serves as the conduit and escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities.
**The Main Responsibilities**
+ Partner closely with sales and service delivery eco-systems to understand and implement sold solutions.
+ Provide critical date management and escalation support to meet committed delivery objectives.
+ Validate order details for sold services
+ Follow established protocol for submitting orders to Order entry and provisioning.
+ Provide timely response to customer and service delivery inquiries.
+ Pro-actively manages the customer's service needs to ensure the highest levels of customer satisfaction and that their expectations are met.
+ Meet learning, development and personal growth objectives to provide a superior customer experience.
+ Partner with sales and service delivery to resolve order exceptions throughout the delivery lifecycle
**What We Look For in a Candidate**
**Required:**
+ Bachelor's Degree or 5+ years of related experience
+ Customer service, problem solving and analytical skills
+ Verbal, written and interpersonal communication skills
+ Collaboration skills and use a team approach to accomplishing work
+ Self-starter
+ Ability to multi-task
+ Ability to stay focused in high paced stressful working environment.
+ Ability to learn and adhere to customer care policies, processes, and principles
+ Ability to maintain a proficient understanding of Lumen products and services.
+ Have a working knowledge of the implementation workflow
**Preferred:**
+ Understanding of technical products and services
+ Formal project management experience
+ Knowledge of order process and technical side of the provisioning process
+ 3+ years of telecommunications/technology experience.
**Legal Statements**
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
**Compensation**
The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
**Location Based Pay Ranges**
**$54,150 - $72,200** in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
**$56,900 - $76,000** in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
**$59,850 - $79,800** in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
**$62,700 - $83,600** in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.
As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
**What to Expect Next**
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 335774
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
**Salary Range**
**Salary Min :**
54150
**Salary Max :**
83600
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (********************************************************** We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (********************************
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
**Application Deadline**
11/30/2024
Service Manager
Customer Service Manager Job 47 miles from Huntington
EquipmentShare is Hiring a Service Manager
EquipmentShare is searching for a Service Manager for our Charleston, WV market.
Pay: $75-80k (Based on experience) + bonus opportunities
Why We're a Better Place to Work
Company provided truck
Company provided cell phone or phone stipend
Relocation assistance
Medical, Dental and Vision benefits coverage for full-time employees
401(k) and company match
Generous paid time off (PTO) plus company paid holidays
Fitness Membership stipends plus seasonal and year round wellness challenges.
Company sponsored events (annual family gatherings, food truck nights and more). Monthly family dinner nights
Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.
Opportunities for career advancement and professional development
Primary Responsibilities
Coordination and supervision of quality performance of our equipment mechanics and service personnel
Scheduling repairs for customer and company owned rental equipment
Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business.
Promptly respond to and resolve customer inquiries, requests, complaints or other communications.
Employee training and development and maintaining a safe work environment.
About You
Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that's long been resistant to change.
Skills & Qualifications
Industry knowledge (this can be in the rental industry or a related construction field), innovative and dependable. Ideally three years of maintenance and service experience.
Strong interpersonal and problem solving skills.
Adaptable to the fast pace of a growing company and be able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services.
Competitive, but thrive in a team oriented environment. Preference will be given to applicants with experience and/or a background in the construction industry.
EquipmentShare is an EOE M/F/D/V
Service Manager
Customer Service Manager Job 47 miles from Huntington
HqO is the leading workplace experience platform designed to elevate the experiences of everyone who works in your building or office. Combining algorithmic accuracy with human experience, Envelope provides verified, custom analyses to help clients make critical real estate decisions.
**Automation**
**Increasing productivity, decreasing risk**
Automation-focused companies are creating efficiencies in designing, production, and physical tasks, relieving stress on the industry's labor shortage and creating a safer jobsite. Explore Automation companies in our portfolio to see how we're transforming the industry together.
* AGORUS
AGORUS patented robotics and software management solution makes offsite construction easy and scalable for residential developers. Their technology transforms residential construction from a disaggregated project spanning months into a sophisticated multi-trade product installed in days.
* Airworks
Airworks' AI-powered software turns aerial remote sensing data into pixel-accurate basemaps.
* Augmenta
Augmenta Construction Platform deploys generative AI to enable contractors and engineers to design fully detailed, code-compliant, and constructible designs in hours rather than weeks or months.
* Canvas
Canvas is a construction robotics company that delivers unrivaled quality, speed, and predictability by putting robots in the hands of skilled workers.
* Diamond Age
Diamond Age creates large-scale robotic systems and innovations in 3D printing and automation at an industrial scale that will forever change the way homes are built.
* Ediphi
Ediphi is a preconstruction platform that allows for easy collaboration between design teams and contractors to price evolving designs, propose value engineering options, and transition to detailed cost estimates from quantity take-offs.
* Exodigo
Exodigo is the new gold standard for non-intrusive discovery. Their subsurface mapping solutions combine advanced sensors, 3D imaging, and AI technologies to provide a clear picture of the underground for customers across transportation, utilities, construction, and more.
* Hammr
Hammr is on a mission to empower the builders that build the world. Subcontractors and self-performers rely on Hammr for time tracking, payroll, scheduling, benefits and compliance - in one centralized platform.
* Higharc
Higharc is an intelligent homebuilding platform that simplifies, connects, and improves each step of the design, construction, and sales process.
* Nyfty
Nyfty.ai is an assistant that automates your job site using SMS, QR codes and Digital Passes, making it easy for people on your construction site to comply with basic processes.
* OpenSpace
OpenSpace provides next-generation reality capture software, powerful integrations, and the smartest analytics tools in the industry.
* Outbuild
Outbuild makes construction projects easy with scheduling, lookaheads, and weekly plans finally all connected in one platform.
* PLOT
PLOT is a digital workspace to manage construction job sites. With PLOT's Delivery Calendar, Logistics Map, and Structured Messenger, project teams can enhance communication and transparency in the field.
* Pulley
Pulley is the first dedicated platform for permitting that puts world-class software in the hands of local permitting professionals.
* Rugged Robotics
Rugged Robotics is a construction tech company whose first product tackles the challenge of field layout, and replaces slow, error-prone, manual layout with an autonomous vehicle that marks fully-coordinated A/E designs directly onto unfinished floors.
* SewerAI
SewerAI is transforming the way utilities maintain & rehab their underground infrastructure. SewerAI automatically detects conditions in pipeline inspection data from CCTV crawler, digital side scanners, drones, GoPros, & jetter cameras.
* Sitelink
Sitelink is an AR-powered collaboration platform for commercial construction teams. Their platform leverages augmented reality (AR), AI, and computer vision to unlock the full potential of digital information in the physical environment.
* Trunk Tools
Trunk Tools is building next generation tools for the deskless workforce.
**Service Manager**
EquipmentShare
****EquipmentShare is Hiring a Service Manager****
EquipmentShare is searching for a **Service Manager** for our **Charleston, WV** market.
**Pay**: $75-80k (Based on experience) + bonus opportunities
****Why We're a Better Place to Work****
* Company provided truck
* Company provided cell phone or phone stipend
* Relocation assistance
* Medical, Dental and Vision benefits coverage for full-time employees
* 401(k) and company match
* Generous paid time off (PTO) plus company paid holidays
* Fitness Membership stipends plus seasonal and year round wellness challenges.
* Company sponsored events (annual family gatherings, food truck nights and more). Monthly family dinner nights
* Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.
* Opportunities for career advancement and professional development
****Primary Responsibilities****
* Coordination and supervision of quality performance of our equipment mechanics and service personnel
* Scheduling repairs for customer and company owned rental equipment
* Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business.
* Promptly respond to and resolve customer inquiries, requests, complaints or other communications.
* Employee training and development and maintaining a safe work environment.
****About You****
Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that's long been resistant to change.
****Skills & Qualifications****
* Industry knowledge (this can be in the rental industry or a related construction field), innovative and dependable. Ideally three years of maintenance and service experience.
* Strong interpersonal and problem solving skills.
* Adaptable to the fast pace of a growing company and be able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services.
* Competitive, but thrive in a team oriented environment. Preference will be given to applicants with experience and/or a background in the construction industry.
EquipmentShare is an EOE M/F/D/V
Manager of Surgical Services
Customer Service Manager Job 47 miles from Huntington
MINIMUM QUALIFICATIONS : **Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position.**
Manages, coordinates, and evaluates all elements of financial, material and human resources in the provision of nursing care to assigned groups of patients in accordance with the service and missions of the institution.**EDUCATION, CERTIFICATION, AND/OR LICENSURE:**
1. Current license to practice Registered Professional Nursing in West Virginia or applicable state where services will be provided.
2. Obtain certification in Basic Life Support within 30 days of hire date.
**PREFERRED QUALIFICATIONS :**
****EDUCATION, CERTIFICATION, AND/OR LICENSURE:****
1. Specialty certification desirable.
2. Bachelor of Science degree in Nursing
**EXPERIENCE:**
1. Four (4) years nursing experience with at least two years management experience.
**CORE DUTIES AND RESPONSIBILITIES:** The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
1. Advises the Director on the hiring, retention, interviewing and recruitment of staff.
2. Initiates and maintains appropriate personnel records.
3. Assists in the development and implementation of on-going educational programs for professional and support staff which include new employee orientation, in-service continuing education, and new equipment and/or systems training which enables the staff to perform on the basis of current policy/procedures and state-of-the-art practices.
4. Provides ongoing feedback to employees concerning job performance through goal development, peer evaluation, and performance evaluations. Counsels and disciplines employees, under the direction of the Director.
5. Monitors on a continual basis all personnel and current expense budgets providing information and/or justification of variances to the Director.
6. Makes recommendations for preparation of the budget for his/her cost center annually upon notification of the Director to assure cost effective operations.
7. Assures the most economical utilization of time, materials and resources through the review of workflow and staffing patterns in order to achieve optimal productivity and to provide cost effective staffing patterns that ensure appropriate utilization of staff and skill mix to provide patient care.
8. Communicates effectively with physicians, nurses, and other personnel in problem identification and resolution in a timely manner.
9. Promotes customer satisfaction through response to customer perceptions of services provided in a professional and constructive manner. Ensures the establishment and implementation of a unit culture that is responsive to patients and families.
10. Serves as a resource to appropriate QI teams.
11. Participates in various activities (i.e. staff meetings, in-services, etc.) to assist the Director in the dissemination of necessary information to staff, physicians, and others by written and/or verbal means.
12. Monitors current expense and human resource funds for his/her cost center cost effectively.
13. Spends funds in dollar amounts which are congruent with the departments' budget and is reflective of cost containment.
14. Maintains effective communication with Medical Staff, patients, staff, and other departments as necessary to assure identification of problems and provide problem resolution in support of the hospital's mission of quality patient care delivery.
15. Through daily rounds, assesses patient/family satisfaction issues and takes appropriate action to resolve.
16. Assures the adherence of all standards and policies as set forth by WVU Medicine and the accrediting bodies for the purposes of licensure, regulation and accreditation.
17. Facilitates the professional development of personnel. Oversees and participates in the orientation, training, and continuing education of the staff (departmental and interdepartmental) and other health related personnel.
18. Plans, organizes, implements and evaluates the delivery of nursing care in accordance with Standards of Practice and
Standards of Care.
19. Participates in outreach activities in the community, i.e. Speaker's Bureau, in order to educate and/or promote good
relationships.
**PHYSICAL REQUIREMENTS:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**WORKING ENVIRONMENT:** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**SKILLS AND ABILITIES:**
**Additional Job Description:**
**Scheduled Weekly Hours:**
40**Shift:**
**Exempt/Non-Exempt:**
United States of America (Exempt)**Company:**
THOM Thomas Hospitals**Cost Center:**
72 THOM Nursing Operating Room**Address:**
333 Laidley StreetCharlestonWest VirginiaWVU Medicine is proud to be an Equal Opportunity employer. We value diversity among our workforce and invite applications from all qualified applicants regardless of race, ethnicity, culture, gender, sexual orientation, sexual identity, gender identity and expression, socioeconomic status, language, national origin, religious affiliation, spiritual practice, age, mental and physical ability/disability or Veteran status.
SERVICE MANAGER
Customer Service Manager Job In Huntington, WV
Establishes a fair, firm and fun working environment for all employees; placing employee development and growth as job one. Ensures all employees know and understand that the customers are the reason WE exist; and that our customers will experience a best in class experience through our employees' team work and effective execution of their daily jobs. Plans, Organizes, Leads and Controls activities that will ensure both growth in revenue and control of expenses. Is committed to making sure that the daily inventory of technician's time is consistently sold to revenue producing customers. Departmental profitability at company standards is expected.
ESSENTIAL DUTIES and RESPONSIBILITIES
• Communicates effectively with all business contacts and ensures all employees know that an environment of open and honest communication is expected. • Hires, trains, motivates, counsels, and monitors the performance of all service department staff. • Ensures all employees maintain a professional appearance, works safely, and complies with all company policies. • Develops employees through hands on training, offsite training and mentoring to achieve their growth goals - ensuring that future openings within the company can be filled by internal candidates. • Completes employee evaluations timely as described by each position description. • Create a succession plan for each key position in the department including Service Manager • Foster teamwork within the department and with all other departments. • Prepares and administers an annual Business Plan for the service department. • Establishes Daily, Weekly, Monthly, and Annual goals by employee and for the department; and monitors the progress to each goal. • Travels to customer's locations and develop relationships to ensure future business • Other duties as assigned by supervisor
SUPERVISORY RESPONSIBILITIES / ORGANIZATIONAL STRUCTURE
• Schedules and supervises all Service Department Employees. • Reports directly to the Operations Manager (when applicable) otherwise to the Branch / Division Manager
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
• High school diploma or general education degree (GED); • Four years HD truck or Automotive related experience and/or training; or equivalent combination of education and experience.
REQUIRED SKILLS
• Effective Communicator with all levels of daily business contacts • “Can Do, make it happen” attitude coupled with a High-energy level with a contagious optimism for the service business • Ability to read, analyze, and interpret the most complex documents. • Ability to respond effectively to the most sensitive inquiries or complaints. • Ability to write speeches and articles using original or innovative techniques or style. • Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
PHYSICAL DEMANDS
Position requires extended periods of standing, walking, stooping and lifting. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WE ARE AN AT-WILL, EQUAL OPPORTUNITY EMPLOYER
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Service Manager
Customer Service Manager Job 9 miles from Huntington
It is Bill Cole's mission to provide unmatched service to our customers, employees, and communities. The values of integrity and transparency are hallmarks of our brand as well as being outstanding in everything we do.
Our Service Managers;
Exemplify our standards of high level service and quality both personally and professionally
Provide inspiration and communicate our company vision everyday
Recruit, Coach, Train, Motivate all levels of staff within the Service Department
Develop strategic plans for business development
Maintain accountability and tolerate only the highest levels of service
Manage budgets and operational costs
Imagine and then implement policies, procedures, and ways to do business that accomplish consistent improvement.
We are searching for the extraordinary and this job isn't for everyone;
Those that want to rise far above the crowd and build a business that performs at levels that most idealize.
Those that get enjoyment at performing to standards that the average can't and don't want to reach.
Those that raise their hand and say "I'll do it" when others crouch in fear
This select individual will join us, as we help lead our companies and future leaders to execution and results
And what you get in return;
We very strongly believe that top performance deserves top pay
A strong sense of being part of something that is different and consistently improving
All the benefits, incentives, and rewards that top performers deserve
Job Type: Full-time
Benefits:
Dental insurance
Health insurance
Flex Spending Account
Life insurance
Paid time off
Professional development assistance
401K
Employer Match to 401K
Vision insurance
Experience:
Customer Service Experience Preferred but Not Required
RESERVATION SERVICES MANAGER - (Cedar Lakes Conference Center - Ripley, WV)
Customer Service Manager Job 52 miles from Huntington
_________________________________________________________________________________________________________ Job Title: Reservation Services Manager Division: Cedar Lakes Conference Center Headquarters: Cedar Lakes Conference Center, Ripley WV Reports To: Director, Cedar Lakes Conference Center
Supervisory
Responsibilities: None
FLSA Status: Non -exempt
Nature of Work:
The Reservation Services Manager has the primary responsibility of coordinating, promoting, and managing services required by groups utilizing Cedar Lakes Conference Center. The Reservation Services Manager is responsible for the preparation of all large group/client contracts for multiple day events, ensure that all reservations are fulfilled at the highest quality possible, ensure that staff are properly trained on how to handle customer service needs, and all data is entered into the Resort Data Processing management system correctly and in a timely manner. Other general responsibilities include planning for refreshment breaks, meeting room set-ups and other guest needs, and accepting deposits from groups and/or individuals. The Reservation Services Manager reports directly to the Director of Cedar Lakes.
Examples of Work:
Manage daily reservations processes and operations to include, but not limited to, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions, occupancy, selling guest rooms, facility use and management, scheduling refreshment breaks and meeting room set-ups, develop and maintain filing system and master calendar for all reservation/group requests and accurate contractual records, budgeting and forecasting, policy and procedure implementation and enforcement and meeting participation and facilitation.
Meet and present the facility to group leaders and individuals interested in coming to Cedar Lakes Conference Center and ensure they are provided quality service and expectations are met.
Maximize occupancy levels by reviewing and revising revenue strategies.
Managing the reservation schedule to ensure that all available spaces are filled, but that there are enough free rooms for incoming guests.
Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximize conversion ratios to achieve targets for the Conference Center,
Maintain working and friendly relationship with all guests and Cedar Lakes staff.
Develop and maintain a process to reach out to prospective customers via phone, in person, or email.
Work cooperatively with subordinates, personnel, supervisor(s) and guests.
Ensuring that all staff members assigned to handle reservations are familiar with the process and can handle common problems that may arise.
Perform duties efficiently and productively.
Accepting deposits from groups and/or individuals.
Maintain a reservation list to insure each person that sends a deposit has a room.
Keep the Director informed on a weekly basis of progress in scheduling to include new and old groups booked, groups canceling, and available space for the year and other information to better manage and increase occupancy and usage of Cedar Lakes.
Assist in miscellaneous tasks such as answering telephone and selling gift shop products.
Remain on call and respond to all urgent problems when contacted.
Perform other duties as assigned.
Working Conditions: Standing, sitting, driving, walking, lifting up to 40 lbs. Must be able to work weekends
Knowledge, Skills, and Abilities:.
Must exhibit good communication skills, be well organized, accurate, and be able to work independently.
Must exhibit the ability to make decisions regarding organizational management.
Must be able to analyze group needs and provide lodging and meeting facilities to meet these needs.
Must be knowledgeable in guest services operations.
Must know capabilities of Cedar Lakes in order to assign correct meeting rooms and guarantee times facilities will be ready.
Experience in working with the public.
Dependable, dedicated and commitment to working flexible hours.
Must exhibit ability to prioritize work schedule to ensure all deadlines are met.
Must be able to present a positive image to the public
Minimum Qualifications:
Education: Graduation from an accredited 4-year college or university with a degree in Business Administration, Computer Information Systems, or Hospitality is preferred.
Experience: Five years of experience in performing similar or related experience with conference reservations, bookkeeping, software management, accounts payable/receivable, marketing, and sales experience is preferred.
Additional Requirements:
Valid driver's license is required.
Satisfactory completion of pre-employment drug testing.
Satisfactory completion of pre-employment law enforcement background investigation, including DMV records.
Must maintain a positive image of the Commissioner, West Virginia Department of Agriculture.
This description is subject to review and revision at the discretion of the Commissioner and designees.
West Virginia Department of Agriculture is an equal opportunity employer.
Service Manager
Customer Service Manager Job 52 miles from Huntington
Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Dutch Miller Automotive. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. At Dutch Miller, we set each member up for success by providing comprehensive, highly-specialized training for each position within our organization, complete with on-the-job training and ongoing personal development.
Benefits
Medical, Dental & Vision Insurance
401K Plan + Match
Paid time off and vacation
Short Term/Long Term Disability
Growth opportunities
Paid Training
Employee vehicle purchase plans
Long term job security
Health and wellness
Discounts on products and services
Responsibilities
Assist customers in servicing, repairing and explaining each service needed
Understand customer; match requirements and concerns to various service options
Explain service being performed and keep customer informed and updated throughout the service of their vehicle
Stay up to date on new products, features, accessories and attending product training as required
Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Qualifications
A minimum of 3 years of experience as a service manager
Strong focus on providing excellent customer service
High school diploma or higher education
Clean driving record & valid driver's license
Driven personality, eager to improve and able to work within and support internal teams
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Service Manager
Customer Service Manager Job 52 miles from Huntington
Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Dutch Miller Automotive. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. At Dutch Miller, we set each member up for success by providing comprehensive, highly-specialized training for each position within our organization, complete with on-the-job training and ongoing personal development.
Benefits
Medical, Dental & Vision Insurance
401K Plan + Match
Paid time off and vacation
Short Term/Long Term Disability
Growth opportunities
Paid Training
Employee vehicle purchase plans
Long term job security
Health and wellness
Discounts on products and services
Responsibilities
Assist customers in servicing, repairing and explaining each service needed
Understand customer; match requirements and concerns to various service options
Explain service being performed and keep customer informed and updated throughout the service of their vehicle
Stay up to date on new products, features, accessories and attending product training as required
Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Qualifications
A minimum of 3 years of experience as a service manager
Strong focus on providing excellent customer service
High school diploma or higher education
Clean driving record & valid driver's license
Driven personality, eager to improve and able to work within and support internal teams
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Service Manager
Customer Service Manager Job 52 miles from Huntington
Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Dutch Miller Automotive. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. At Dutch Miller, we set each member up for success by providing comprehensive, highly-specialized training for each position within our organization, complete with on-the-job training and ongoing personal development.
Benefits
Medical, Dental & Vision Insurance
401K Plan + Match
Paid time off and vacation
Short Term/Long Term Disability
Growth opportunities
Paid Training
Employee vehicle purchase plans
Long term job security
Health and wellness
Discounts on products and services
Responsibilities
Assist customers in servicing, repairing and explaining each service needed
Understand customer; match requirements and concerns to various service options
Explain service being performed and keep customer informed and updated throughout the service of their vehicle
Stay up to date on new products, features, accessories and attending product training as required
Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Qualifications
A minimum of 3 years of experience as a service manager
Strong focus on providing excellent customer service
High school diploma or higher education
Clean driving record & valid driver's license
Driven personality, eager to improve and able to work within and support internal teams
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Customer Service Supervisor - Point Pleasant
Customer Service Manager Job 37 miles from Huntington
Equal Opportunity Employer
Summary Description
Responsible for supervising and coaching the CSR staff. Ensures delivery of City's phone and CSR service standards to provide excellent customer service. Leads and coaches CSR staff to identify customer needs and act on referral opportunities. May open new accounts and deliver additional services at the branch. Ensures cash and branch audits are completed per branch guidelines.
Essential Functions
Supervises and coaches CSR staff
Ensures delivery of City's customer service standards to provide excellent customer service, resolve routine and complex problems and identify customers' financial needs
Accurately processes routine bank transactions including but not limited to check cashing, deposits, withdrawals, account transfers and loan payments
Maintains and balances a working cash supply
Displays a positive and professional attitude at all times
Maintains current knowledge of bank products and services
Works closely with Manager and branch team to generate new business
Seeks opportunities to refer to other lines of business to include mortgage, cash management, commercial and trust
Actively participates in branch campaigns and incentives
May open new accounts and deliver additional services at the branch
May be responsible for branch vault or ATM cash, or serve as a backup for these roles
Completes all training within predetermined time limits
Adheres to all bank regulatory, audit, and compliance policies and procedures
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
Position Requirements
High school diploma or equivalent
Previous supervisory experience preferred
1-2 years of retail/customer service experience required, with sales experience preferred
Displays professional dress and demeanor
Personal computer proficiency
Cash handling experience preferred
Typically the employee may sit to perform work; however, there may be some standing, walking, bending and lifting 5-10 lbs
Work is generally performed indoors in environmentally-controlled conditions
Critical Skills / Expertise
Excellent customer service and sales skills
Excellent oral communication and listening skills
Knowledge of (or ability to learn) the bank's operating systems, policies and procedures