Customer service manager jobs in Indiana - 2,277 jobs

About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us. When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program * 15% Associate Discount * Dave Ramsey's SmartDollar Program (no cost to you!) * Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services What You'll do The Store Manager is responsible for creating and executing a business plan to achieve the store's performance goals which includes achieving sales budget, building market share, and driving omnichannel sales. The Store Manager integrates and strategically drives sales via online, print advertising, social media, mobile apps and in-store engagement. This position builds revenue by equipping the store's team of associates in product knowledge, understanding of the day-to-day store operations, sales, safety & loss prevention, store appearance, customer service, and merchandising. This position requires strong leadership skills and the ability to motivate and supervise associates. Enhance the customer experience and drive sales by creating, planning, developing, and implementing an online and community presence through creative social media posts, store events, vendor and associate presentations, and customer trainings Analyze online and physical store results, identify opportunities and make decisions in collaboration with others to drive sales and successful initiatives for the store Seek knowledge of new skills, local competitor practices, and retail trends applying learnings to your store's online and physical experience Manage and grow BOPIS (buy online, pick up in store) sales with associates and customers Through collaboration with the District Manager and store associates, analyze operational processes, customer trends, and business results to determine appropriate actions necessary to achieve business objectives Teach and coach behaviors to management team and associates which enables a high performing team to consistently deliver a best-in-class customer experience Possess the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store Create and ensure quality execution of development plans, building associate's capabilities, measured by success of the overall store operations in conjunction with customer and associate feedback Build confidence and create an optimistic, rewarding and collaborative work environment in which associates are encouraged to grow to support succession and talent pipeline goals Present information to District Manager and Store Support to inform and educate about the business, operational efficiencies, product sell through, and customer feedback Acts as a trusted leader with thorough understanding of the impact of initiatives on customer experience, workload, productivity, associate engagement, and store compliance Uphold the commitments to the company's processes and policies, values, and mission Lead your associates in a way that exemplifies the leadership principles taught in Thrive and reinforce Thrive skills with managers who report to you Manage store budget for daily operations and initiatives to achieve business objectives tied to the P&L Drive an outstanding associate experience via the hiring, onboarding, performance feedback, and ongoing development Hold team accountable for overall performance and act to decrease losses, minimize shrink and all forms of risk ensuring store compliance standards are met Ensure attractive, safe, and accurately priced merchandise displays Responsible for the maintenance and upkeep of the building and grounds Responsible for effectiveness of technology to ensure a seamless customer experience across all channels Demonstrate effective and consistent communications and interpersonal skills Demonstrate effective problem-solving and analytical skills Maximize inventory, cash control, and loss prevention techniques May be required to cross train and perform other duties SUPERVISORY RESPONSIBILITIES Supervise and direct the assistant managers, department managers, and store associates Has authority into the job status of associates: hiring, firing, promotions, and assignments Essential Qualities for Success 2+ years retail management experience Be an outgoing self-starter who enjoys working with people Computer knowledge in Excel and Word Proficient user of computer software systems Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful and efficient Ability to multi-task and coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner Ability to work independently without supervision Ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements Ability to access and use the in-store computer, scanning system, and wireless handheld unit Ability to participate in our online applicant and new hire onboarding process remotely Ability to complete computer-based training Use general office equipment such as computer, telephone, copy machine, fax machine, calculator Ability to operate retail scanner, forklift, pallet jack, ladder, and other retail equipment PHYSICAL REQUIREMENTS Good visual acuity Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently Ability to stand and/or walk for long periods of time Ability to use a ladder and/or pallet jack Close vision for computer work Repetitive wrist movements on keyboard Ability to walk up and down stairs multiple times per day Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver) Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit *********************

Job Title: Manufacturing Plant Manager Reports To: VP of Operations The Manufacturing Plant Manager provides both strategic and hands-on leadership for all plant operations, fully accountable for Safety, Quality, Delivery, Cost, and People (SQDCP) performance. This role drives a Lean Manufacturing culture through Tier accountability systems, continuous improvement, and process standardization. Ideal candidates bring deep expertise in molding and assembly, proven success leading cross-functional teams, and a track record of building high-performance operations through Lean systems and visual management. What You'll Do: Operational Leadership Lead all plant operations: molding, assembly, maintenance, logistics, and materials. Drive Lean Tier Systems (Tier 1-4) for daily performance management and escalation. Oversee production planning, staffing, and workflow to ensure on-time delivery. Maintain robust process control, preventive maintenance, and tooling management. Collaborate with engineering, quality, supply chain, and finance to meet business goals. Lean Manufacturing & Continuous Improvement Champion Lean principles to reduce waste, improve flow, and standardize work. Facilitate Tier meetings to ensure data-driven problem solving and rapid countermeasures. Apply tools like 5S, Visual Management, Kaizen, SMED, Poka-Yoke, and A3 to drive measurable gains. Build a culture of continuous improvement and operator engagement. Link all Lean activity directly to Safety, Quality, Delivery, Cost, and Morale. People Leadership Develop and empower supervisors and teams to hit operational and growth goals. Build a high-accountability, high-performance culture. Partner with HR on workforce planning, training, and engagement. Lead with visibility - daily Gemba walks, Tier reviews, and team huddles. Safety, Quality & Compliance Promote a zero-injury culture through proactive engagement and risk assessments. Ensure compliance with OSHA, environmental, and quality standards (ISO/IATF). Partner with Quality to ensure defect-free production and effective root cause resolution. Financial & Strategic Management Manage plant budget, labor, and capital projects. Track and act on KPIs to meet cost, delivery, and efficiency targets. Support initiatives in automation, capacity expansion, and technology adoption. Identify and execute cost-reduction and process-optimization projects. What You'll Need: Education & Experience Bachelor's degree in Engineering, Manufacturing, or Operations (Master's preferred). 10+ years in manufacturing operations, with 5+ years in a Plant Manager or senior leadership role. Strong background in molding, assembly, tooling, and quality systems. Proven success sustaining Lean Tier Systems and improving OEE, scrap, lead time, and labor efficiency. Skills & Competencies Deep knowledge of Lean tools and structured problem solving. Strong leadership presence and communication across all levels. Solid financial acumen with ability to connect operations to P&L results. Proficiency with ERP systems, Microsoft Office, and visual factory tools. Performance Metrics (KPIs) Safety: Incident rate, near-miss reporting Delivery: On-time performance, customer satisfaction Quality: OEE, scrap, rework, first-pass yield Cost: Labor efficiency, cost per unit People: Engagement, retention Lean Maturity: Tier meeting effectiveness, escalation adherence Work Environment Split between office and production floor. Requires frequent floor presence and direct engagement with teams. What We'll Give You: A competitive compensation package. Quality medical benefits, including a company funded Pension, 401K plan, health & wellness perks and so much more! Ready to build what's next? Apply now or reach out to learn more. Dekko is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive team.

An innovative steel & wire company is looking for a highly experienced plant manager with high carbon spring wire experience to join their team! Around since 1946, the company has evolved from a smaller wire and nail warehouse to a leader in the high-quality wire production industry. Located in Henderson, Kentucky, they are looking for a driven individual with strong leadership skills and wire experience that's ready to join their team. If this sounds like you, apply today! The Plant Manager will be responsible for: Responsible for ensuring a safe, efficient, and profitable operation, producing top quality steel wire Will lead multiple direct and indirect reports within a 24/7 operation Key duties will include organizing, directing, controlling, and coordinating the entire operations of the manufacturing facility The plant manager will be tasked with identifying areas of improvement, leading strategic initiatives, and collaborating with other departments to drive success Full-time, on site position The Plant Manager should have the following qualifications: Bachelor's degree required; Master's degree preferred 10+ years management in a manufacturing setting High carbon steel wire experience preferred (also acceptable: low carbon, drawn steel wire) Strong knowledge of quality and safety systems, ISO 9001 preferred Extensive communication and team building skills

Reports to the VP of Operations. Responsible for supervising, on a day-to-day basis, assigned therapists (occupational, physical, and speech) and support staff to ensure optimal delivery of patient care, effective management administration and appropriate intra- and inter-departmental relations. Areas of responsibility include both non-hospital based, and hospital-based rehabilitation services provided, including both outpatient and inpatient care inpatient Swing Bed rehabilitation. Participates with the VP of Operations to develop and implement short- and long-term plans designed to guarantee continued growth and development of the department. Participates with the VP of Operations in developing and preparing the fiscal budget and other projects related to the Rehabilitation Services Department. Helps develop and implement plans to guarantee growth and development of department by: Assisting the Vice President to develop and implement short- and long-term goals and objectives designed to guarantee the continued growth and development of the department. Providing input to the Vice President to develop and recommend the fiscal budget and assisting to administer the budget to meet agreed-upon goals and objectives. Developing and recommending to the Vice President, policies and procedures pertaining to areas of responsibility. Developing, monitoring, compiling and reporting to the Vice President statistics and data reflecting productivity, quality improvement, expenses and revenue associated with the operation of assigned areas. Assuming administrative responsibility of the department in the absence of the Vice President. Ensuring effective day-to-day operations in areas of responsibility, including coverage and treatment to patients referred to area of responsibility. Identifying equipment needs and making recommendations for additional equipment. Ensuring compliance with documentation, and billing guidelines and requirements of third-party payors. Assisting team, when needed by providing direct patient care. Supervises Therapists and support staff to ensure optimal delivery of patient care by: Recruiting, interviewing, hiring, orienting, training, assigning work to, evaluating performance and, when necessary, recommending the discipline or discharge of subordinate team members. Assisting the staff in the development and implementation of protocols for specialized clinical programs and patient populations, while ensuring that the care provided is of the highest quality. Interpreting, enforcing and supporting Hospital policies, procedures, protocols. Completing annual reviews of all associates within designated departments. Ensures the up-to-date education and growth and development of assigned associates by: Supervising the clinical education programs and activities for students assigned to areas as carried out by the professional staff. Facilitating regular scheduling of in-services; encouraging staff attendance at clinics, conferences, seminars and in-service programs to stay abreast of recent developments in the field of clinical practice and administration. Ensures the up-to-date education and growth and development of assigned associates by: Supervising the clinical education programs and activities for students assigned to areas as carried out by the professional staff. Facilitating regular scheduling of in-services; encouraging staff attendance at clinics, conferences, seminars and in-service programs to stay abreast of recent developments in the field of clinical practice and administration. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: Communicating formally through discipline, team and program meetings; and informally on a continual basis to ensure that staff is well informed, held accountable for the completion of daily operational, and is afforded ready access to have questions and concerns addressed. Completing other job-related assignments and special projects as directed. Leadership Competencies Drives Results - Consistently achieving results, even under tough circumstances. Customer Focus - Building strong customer relationships and delivering customer-centric solutions. Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: Attends and participates in department meetings and is accountable for all information shared. Completes mandatory education, annual competencies and department specific education within established timeframes. Completes annual employee health requirements within established timeframes. Maintains license/certification, registration in good standing throughout fiscal year. Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. Adheres to regulatory agency requirements, survey process and compliance. Complies with established organization and department policies. Available to work overtime in addition to working additional or other shifts and schedules when required. Education and Experience The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a bachelor's, master's, or doctorate degree required for area of clinical practice; an additional credential in business is preferred. Requires license or certification for practice in Indiana. Three to five years of experience in clinical practice, with relevant supervisory/management experience preferred. Knowledge & Skills Requires well rounded knowledge of the areas of responsibility, and/or a clinical knowledge base to expand knowledge to areas which report to this role. Demonstrates management and administrative skills necessary to effectively train, supervise and, if necessary, discipline subordinate team members. Demonstrates the analytical, organization and clinical skills necessary for the evaluation of patients, development of effective treatment plans and new programs, evaluation of patient's progress and development of alternatives as necessary. Demonstrates the interpersonal skills needed to communicate in a tactful, sincere, and effective manner with patients, families, healthcare professionals and various Hospital and health system staff. Demonstrates the ability to communicate effectively, both verbally and in writing.

MSI Express is a single-source contract manufacturing and packaging company, delivering innovative engineering solutions from our strategically located network of manufacturing facilities. Provide overall direction for plant in areas of profit, costs, service, performance and general leadership. Responsible for maintaining and/or enhancing customer relationships, plant assets and a positive employment atmosphere. KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES Provide leadership and direction to the plant in areas such as safety, sanitation, quality, customer service and maintenance. Develop site budget within corporate guidelines and manage plant resources including assets, inventory, and materials, to optimize profitability. Maintain a clear understanding of customer expectations for accuracy, quality and timelessness and develop methods for meeting or exceeding those expectations. Communicate company philosophy and policies clearly to hourly and management personnel. Create a positive working environment for all employees, which support continuous improvement, reinforce company philosophy and policies and treats every individual with respect. Provide leadership to the management team in setting plant goals and standards, then achieve them. Develop strong management team members through the effective use of performance management processes and tools Monitor plant performance and develop/implement action plans to address areas of concern or opportunities in a timely fashion. This position has responsibility for Food Safety and Quality within their influence. The associate in this job has the responsibility to report, in a timely manner, Food Safety and Quality problems to personnel with authority to initiate action on those problems. To ensure adequate resources are available to support the development, implementation, maintenance and ongoing improvement of the Food Safety Management System. As the leader of the facility Management Team, designate an SQF Practitioner with appropriate responsibility and authority. Ensure that all staff members are informed of their responsibility to report food safety problems to personnel with authority to initiate action. Ensure that job descriptions for those responsible for food safety are documented and include provision to cover for the absence of key personnel. Ensure that food safety fundamentals and safety plans are reviewed when changes are made which may affect food safety and quality. Perform any other duties as assigned. Minimum Education High School Diploma Undergraduate or graduate degree in business, or related field Minimum Experience Food manufacturing experience- Essential Experience with customer interaction- Essential Demonstrated salaried and hourly management skills- Essential Minimum Knowledge/ Skills/ Abilities P & L Management- Essential Objective Setting- Essential Project Management- Essential Contract Administration- Essential Staff Management- Essential Metric Development- Essential Communication Skills- Essential Apply today and join our rapidly growing team! - Inc. 5000 #124 fastest growing company in the Midwest. (2025) - Inc. 5000 #10 fastest growing company in the Midwest. (2022) - Inc. 5000 #165 fastest growing company in the Midwest. (2021) - Inc. 5000 #1,085 fastest growing company in the USA. (2023) - Inc. 5000 #622 fastest growing company in the USA. (2022) - Inc. 5000 #479 fastest growing company in the USA. (2021)

Senior Safety Manager Company: Intuitive Safety Solutions (ISS) Duration: 1 year Work Schedule: Full-time, 5 days/week (40 hours) Mobilize by personal vehicle About the Role ISS is seeking a highly experienced Senior Safety Manager to support ongoing and upcoming data center construction projects. This is a dynamic opportunity for safety professionals with a proven track record in large-scale, multi-phase construction environments. As a Senior Safety Manager, you will serve as the owner's representative at the site level, working closely with General Contractors to implement and uphold ISS's Safety Management System. You'll conduct daily site walks, generate reports, and participate in project meetings across multiple locations-many within the same campus. Key Responsibilities Act as the on-site safety representative for the owner Collaborate with General Contractors to ensure compliance with safety protocols Perform daily assessments and observations of construction activities Document findings and provide actionable insights through reports Attend and contribute to safety and project coordination meetings Travel between multiple project sites as needed Ideal Candidate Profile 5+ years of safety experience, preferably in an Owner's Representative capacity Strong leadership and communication skills; professional and articulate Proficient in computer systems and safety reporting tools Skilled at building relationships with diverse stakeholders Capable of managing multiple projects simultaneously About Us: At Intuitive Safety Solutions (ISS), safety is our top priority. We are a leading provider of safety consulting and staffing services in the United States, specializing in the construction, energy, and technology industries. With headquarters in Edmonds, WA, and operations nationwide, ISS serves Fortune 100 and 500 companies, contractors, and owners, ensuring compliance with health and safety standards and excellence. Our positions are “safety-sensitive,” and drug testing is a requirement for employment.

Follow the Link to Apply: ********************************************************************************************** Jordan Manufacturing Company has been creating innovative outdoor products and providing exceptional customer service for over 45 years , and our success starts with our team. As a growing family-owned and -operated business, we welcome employees of diverse backgrounds and experiences to join us. Jordan Manufacturing supports our team by recognizing achievement and promoting from within, ensuring a work-life balance, collaborating to achieve excellence, operating with integrity and prioritizing safety every day. Giving back to the community and to our team are also a tradition at Jordan Manufacturing. We hold annual food drives and support local charities, and celebrate our employees with appreciation lunches, achievement awards, core value awards and holiday gift baskets each year. Why should you join the Jordan Manufacturing family? We truly value every member of our team and strive to live and work by our core values: · Celebrate: Recognize our achievements, learn from our mistakes · Healthy Balance: When your life works, your work works. · Always Collaborate: Teamwork makes the dream work. · Integrity: Doing what is right, not necessarily what is easy · Safety: It's everyone's responsibility · Excellence: It's not a skill, it's an attitude Jordan Manufacturing is seeking an experienced and visionary Vietnam General Manager to lead our Long An operations and drive strategic growth in alignment with our global objectives. This role is ideal for a dynamic leader who excels in manufacturing, commercialization, and supply chain management, with the ability to build high-performing teams and foster a culture rooted in collaboration, integrity, and excellence. The GM will oversee daily operations, financial performance, quality, compliance, and continuous improvement initiatives while strengthening relationships with local partners and integrating global standards with local practices. If you thrive in a fast-paced, culturally diverse environment and are passionate about operational excellence and innovation, we invite you to join our growing family-owned company and help shape our future success in Vietnam. Job Title: Vietnam General Manager Job Purpose: The Vietnam General Manager key responsibilities include setting company goals, monitoring budgets, developing and overseeing productivity goals, ensuring legal compliance, leading global cross-functional efforts, fostering a productive work environment, and maintaining key stakeholder relationships, all while adapting global strategies to meet local regulations and company growth plans. Reports To: Chief Operations Officer Location: On-site at facility in Long An, Vietnam Department : Supply Chain Classification : Full-time, Exempt, Manager Job Duties and Responsibilities: Strategic Leadership: Developing a strategic framework with U.S. executive leadership and implementing the company's overall strategy for Vietnam, aligning it with global objectives. Spearheading strategic growth, driving commercial success, and ensuring operational excellence within a consumer centric and customer service-oriented framework. The ability to collaboratively develop and implement long-term strategic plans and adapt to diverse market changes. Strong leadership skills, including strategic thinking, decision-making, and the ability to motivate teams. Financial Management: Demonstrated expertise in financial management, budget control, and profitability improvement. Overseeing budgets, managing costs, monitoring financial performance, and driving profitability. Lead cost-saving initiatives to improve margins without compromising product quality. Operational Oversight: Managing day-to-day operations to ensure efficiency, quality control, and cost-effectiveness across all departments. Develop and implement lean manufacturing principles, automation strategies, and culture of process improvements. Manage plant capacity planning, capital planning, and proactively address production constraints. Manage workforce and training programs to pace with seasonal volume fluctuations. Team and Talent Management: Leading, mentoring, and developing local teams, fostering a positive work environment, and ensuring proper training. Foster a high-performance culture emphasizing accountability, teamwork, and professional growth. Stakeholder Relations and Cultural Adaptation: Building and maintaining strong relationships with key stakeholders, including customers, local authorities, and community partners. Integrating global corporate culture with local Vietnamese practices and fostering a culture of respect and inclusion. Excellent interpersonal and communication skills in English and potentially Vietnamese, with the ability to engage diverse groups. Innovation and Change Management: Driving innovation, leading change initiatives, and fostering a culture of continuous improvement within the local operation. Quality Assurance & Compliance: Enforce strict quality control processes to meet customer and regulatory requirements. Oversee work with the Product Development and technical teams to enhance product quality and consistency Maintenance & Facility Management: Oversee preventive and corrective maintenance programs for all machinery and infrastructure. Ensure optimal functioning of equipment to minimize downtime. Maintain a safe and compliant work environment with proper facility upkeep and hazard control. Compliance and Risk Management: Ensuring all business activities comply with local Vietnamese laws, regulations, and international standards. Ensure compliance with local labor laws, safety regulations, ethical sourcing, and environmental standards. Required Qualifications Education Bachelor's degree in Engineering, Business Administration, or related field or equivalent experience Experience 10+ years of proven leadership experience in commercialization, manufacturing, and global supply chain operations. Experience preferred in global commercialization of diversified business models. Strong financial acumen with experience in budgeting, cost control, and P&L management. Proven track record in plant management, production planning, and workforce leadership. Knowledge, Skills, & Abilities Strong expertise in lean manufacturing, Six Sigma, and process optimization. Experience in equipment maintenance, facility operations, and production automation. Good decision-making, planning, organizational coordination and execution capabilities. Familiarity with international compliance standards (BSCI, WRAP, ISO, etc.). Experience preferred with U.S. retail compliance requirements including, but not limited to, SMETA, GRS certification, OTIF standards, and brand packaging compliance standards. Excellent communication skills in English and Vietnamese. Proficiency in ERP/MES systems, production tracking, and data-driven decision-making. Benefits Jordan Manufacturing offers an excellent work environment and benefits for full-time employees, including: Paid Holidays Paid Time Off (PTO) Paid Bereavement Leave Military and Jury Duty Leave 401k Health Insurance Vision & Dental Insurance HSA and FSA Options Employee Assistance Program Life Insurance Short- and Long-Term Disability Working Conditions Environment Position is located in Long An, Vietnam. Essential physical requirements Prolonged periods of sitting at a desk and working on a computer. Must be able to walk plant floor and stand for lengthy periods on plant floor. Must be able to lift 15 pounds at times. As part of the hiring process, Jordan Manufacturing may conduct a background check and pre-employment drug screen with an applicant's signed consent. The background check may consist of prior employment verification, reference checks, education confirmation, criminal background, or other information, as permitted by law. Results of any pre-employment check will be considered as part of the hiring process, but may not necessarily disqualify a candidate from employment. Third-party services may be hired to perform these checks. All offers of employment and continued employment are contingent upon a satisfactory background check.

Goshen College is a nationally-ranked college and Hispanic-Serving Institution in Indiana renowned for its distinctive hands-on, real-world educational opportunities, and its commitment to creating positive change in the community and the world. The college offers over 65 undergraduate areas of study; as well as best-in-class graduate programs in nursing, business administration, social work and environmental education. This caring, safe and diverse campus prides itself on providing excellent academic programs that connect arts with sciences, and theory with practice - exposing students to multiple perspectives and encouraging them to think deeply, live creatively and lead purposefully. The college is located in the City of Goshen in the heart of Elkhart County, within several hours of Chicago, Indianapolis and Detroit. Residents of Goshen enjoy a culturally diverse small-town atmosphere with an active arts community, a vibrant and entrepreneurial downtown, the Maple City Greenway network of bicycle paths and affordable housing prices. Learn more at goodofgoshen.com. Position Summary: The General Manager serves as an integral member of the Communication Department, providing leadership for the study of broadcasting and practice of broadcasting. The General Manager provides direct management and oversight of WGCS, a radio station transmitting a terrestrial signal on 91.1 FM, and Globe Media, a multimedia enterprise that streams the same radio programming and provides additional audio and video content worldwide. This is a full-time 12 month appointment, consisting of 83% administrative faculty and 17% teaching faculty (the teaching responsibilities involve serving as the instructor for two courses each year). WGCS is a federally licensed trustee operating in the public interest and governed by numerous regulations issued by the Federal Communications Commission. Established in 1958, WGCS is the educational radio voice of Goshen College. The General Manager has primary responsibility for ensuring compliance with FCC regulations and Goshen College standards. The station is on-air 24 hours a day, seven days a week, year-round. By radio signal, 91.1 FM reaches across Michiana; however, WGCS can be heard simultaneously online, from anywhere across the world. The General Manager is responsible for supervising 24-hour programming at Globe Media, which includes music, news, public affairs and sports. The Globe provides live broadcasting of most sports events at Goshen College. While audio is the primary format, staff members also produce complementary video segments on Globe Media. For example, the Globe invites guest musicians of national note to perform live in both the radio and TV studios. The General Manager strives to lead a student team in maintaining excellence in all areas of Globe Media. The Globe has been named Best College Radio Station in the Nation five times by the Intercollegiate Broadcasting Systems, College Media Association and the Broadcast Education Association. The Globe has also been named the Best College Radio Station in Indiana 11 times by the Indiana Association of School Broadcasters and once by the Indiana Broadcasters Association. The General Manager oversees a staff of more than a dozen students each year, including the student station manager, student executive producer, program director, chief announcer, news director, sports director, play-by-play director, digital content editor, music director, public relations director, business manager, graphic designer and several multimedia journalists. The General Manager also manages volunteers, including faculty who host radio shows, and oversees broadcasts of College Mennonite Church services. The General Manager also ensures that all components of the station and the nearby radio tower are maintained through coordination with the station studio engineer and other ITS Media staff. As a faculty member, the General Manager attends department and school meetings; serves on institution-wide committees; and provides advising. On behalf of the Communication Department, the General Manager also assists with the recruiting of prospective students, with lead responsibility for any students with an interest in broadcasting. The General Manager should be interested in working closely with students and other faculty members as part of a dynamic campus and community. Given the presence of the radio station in the Center for Communication Studies, the General Manager assumes a lead role in overseeing tours and recruitment visits to this dynamic communication wing and in maintaining a professional, well-ordered work space. This is a full-time salaried position with an annual wage of $56,220. Full benefits are also available. Required Qualifications: Master's degree in business, communication, education or related field. 3-5 years of professional work experience in radio or other broadcast setting Ability to supervise a diverse group of staff and volunteers Ability to thrive in a fast-paced work environment Excellent interpersonal and communication skills, both written and verbal Ability to maintain a positive approach under pressure Knowledge of specialized broadcast technology and software Preferred Qualifications: Broad knowledge of Elkhart and surrounding counties Strong network of ties with broadcasters in the region Prior collegiate teaching experience Terminal degree (PhD or MFA) Essential Functions: Program Oversight - 63% Work with The Globe's Executive Director to: ensure excellence in programming on WGCS and Globe Media platforms maintain and develop significant relations with broadcast partners and other external publics in the region maintain and develop relations with Americana musicians across the country assist with the GC departments and external partners for the annual membership drive Coordinate annual contest submissions for multiple educational organizations Work with underwriters to ensure strong relationships and fulfill any contract requirements. Staff Oversight - 20% Meet regularly with audio engineer and other ITS staff Convene weekly Globe staff meeting to plan for content, programming Meet regularly with individual student staff members and volunteers Observe staff members broadcasting on the air and serving in other roles Provide regular feedback to enhance learning and ensure quality control Academics - 17% Design appropriate courses to meet learning outcomes in broadcasting Supervise students with majors or minors in the broadcasting track Provide written and oral feedback on course assignments Represent GC and The Globe at regional and national conventions. Special Requirements Must hold a valid driver's license Travel required related to community and college events Evening/night/weekend work as needed. For more information and to APPLY, go to *************************************************************************

This position is employed by Dave Carter & Associates, a respected distributor of electrical, plumbing, and building supplies serving the recreational vehicle and manufactured housing industries. In October 2025, Dave Carter & Associates was acquired by Thetford LLC, a global leader in sanitation, refrigeration, and cooking products for the RV and marine markets. As part of this strategic integration, the role will operate within a combined organizational platform that leverages the strengths of both companies-offering expanded product offerings, enhanced logistics capabilities, and a broader reach across 65 countries. Employees benefit from the stability and resources of a global brand while contributing to the continued growth and innovation of the North American RV and manufactured housing sectors. This role presents a unique opportunity to be part of a transformative phase in the company's evolution, with access to new tools, leadership, and operational support designed to elevate customer service and product excellence. Role The Customer Service Manager leads the strategic and daily operations of customer support functions-including the call center, chatbot automation, ticketing systems, and warranty fulfillment-to ensure prompt, professional, and policy-aligned service delivery. This role is responsible for optimizing workflows, leveraging technology to enhance responsiveness, maintaining performance metrics, and driving continuous improvement. By training and developing the customer service team and collaborating cross-functionally, the Manager ensures a seamless and high-quality customer experience that supports overall business goals. Job Responsibilities People Management Responsibilities Supervising the daily operations of the customer service department Responsible for the overall direction and performance of the teams Hire, onboard, develop, coach & manage performance of team Managing workflow, escalations, and effectively delegating workload across the team Set customer service goals for team members and help them reach those goals Celebrate, reward, motivate & engage with team Interacting with customers and handling customer queries and complaints in a timely manner Establish relationships with key personnel in other departments (examples: IT, quality, HR, marketing, operations, etc.) to support product changes and/or improvements Project Management Responsibilities Develop and drive key strategies and programs which improve the company's interface with the customer Proactively look for ways to improve the group's operations through; process and policy definition; automation via technology; focusing on customer-oriented practices; and providing career development for the staff Interact with key customers to determine their service expectations. Plan and implement systems to meet or exceed these expectations Identifying and eliminating root cause barriers to accuracy, productivity, and quality Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures Manage weekly and monthly reports and surveys Launch surveys with various customer groups and focus on continuous improvement from the results Keep abreast of technologies and trends in customer service. Implement change to continue to drive customer service excellence Performs other relevant duties as assigned; i.e. special projects, programs, developmental activities, etc. Requirements Bachelor's degree in business or a related field; an equivalent combination of education and relevant experience will be considered Minimum of 5 years of supervisory experience, with 3-5 years in customer or consumer-facing roles Advanced proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook Exceptional written and verbal communication skills, with the ability to convey complex information clearly and diplomatically Outstanding organizational, planning, and time management abilities, with a proven track record of managing multiple priorities effectively Demonstrated success in driving continuous improvement initiatives through data analysis and performance metrics A healthy sense of humor To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Preferred Skills 1-2 years of technical experience strongly preferred Highly proficient coaching and employee relations skills Adjusts easily and quickly to change Practices delegation with appropriate follow-up and control Open and direct verbal and written communication style The ability to manage multiple priorities simultaneously - oriented on results Bias for action, strong work ethic, and desire to achieve excellence Compensation And Benefits Dave Carter & Associates offers an excellent wage and benefits package for full-time employees, including Health/Dental/Vision, 401K Retirement Savings Plan, Paid Holidays, Paid Vacation, and much more. Miscellaneous No agency calls please. EEO Employer. Work Authorization - Employment for those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Customer Service Manager Job Purpose: Maintains customer satisfaction by providing problem-solving resources; managing staff. Customer Service Manager Job Duties: Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change. Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications. Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Accomplishes information systems and organization mission by completing related results as needed. Qualifications Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Budget Expenses, Analyzing Information , Developing Standards, Help Desk Experience, Emphasizing Excellence Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

PSI Molded Plastics (PSIMP) is a plastic injection molding manufacturer with over 30 years in the plastics industry. PSIMP specializes in complex, high-volume, quality molded products for the automotive, appliance, and furniture industries. PSIMP is focused on customer satisfaction, quality, & continuous improvement with the goal of becoming a world-class plastics manufacturer. PSIMP recognizes that people are the company's greatest asset. We are committed to our established Guiding Principles to help build a culture where our team members enjoy coming to work every day. You aren't just a number here at PSIMP, you're a valued, appreciated, and respected part of the Team. Summary/Objective: This position serves as the main inside point of contact for our customers. In this dynamic position, the Customer Service Manager will be expected to take an active leadership role using their experience in logistics, systems, and manufacturing to support PSI Molded Plastics' business objectives. Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manage customer orders for fulfillment rate, invoice accuracy, and on-time delivery targets. Invoice customer companies and monitor payment terms. Process domestic and international purchase orders. Analyze customer needs, resolve potential issues in a prompt and satisfactory manner. Efficiently facilitate export operations in a timely manner. Partner with Operations, Engineering, Sales, and Supply Chain departments to achieve customer satisfaction. Assists in sales forecasting and how this affects purchasing, production, and logistics. Participate in Executive Team meetings to communicate customer-related concerns, as well as any atypical terms and conditions. Establish and maintain strong working relationships with PSIMP's customers, vendors, independent sales representatives, and employees in all departments and at all levels within our organization. Participate in initiatives including, Continuous Improvement and Safety. Some travel may be required. Performs other duties as assigned. Qualifications: Education and experience required for the role. Bachelor's degree in a business-related field or equivalent work experience is required. A minimum of five (5) years' experience as a Customer Service Manager in an engineering or manufacturing environment is required. Exceptionally strong logistics experience (as applicable) and analytical skills. Knowledge of technical quoting and strong negotiation skills. Comprehension of pricing, costing and material selection. Demonstrated ability to meet company financial objectives. Ability to work effectively in a fast-paced, time-critical environment. Must hold a high level of integrity and professionalism. Must possess solid time management skills. Proficiency in Microsoft Office Suite including Word, Excel, and Outlook . ERP experience preferred - IQMS is a Plus. Must possess good communication skills, written and verbal, and must be able to interact with customers and employees. Strong attention to details, highly organized, able to multi-task. Must be punctual and dependable, able to work with little supervision. Must be able to maintain files in a neat and orderly manner.

About PSI Molded Plastics: PSI Molded Plastics (PSIMP) is a plastic injection molding manufacturer with over 30 years in the plastics industry. PSIMP specializes in complex, high-volume, quality molded products for the automotive, appliance, and furniture industries. PSIMP is focused on customer satisfaction, quality, & continuous improvement with the goal of becoming a world-class plastics manufacturer. PSIMP recognizes that people are the company's greatest asset. We are committed to our established Guiding Principles to help build a culture where our team members enjoy coming to work every day. You aren't just a number here at PSIMP, you're a valued, appreciated, and respected part of the Team. Summary/Objective: This position serves as the main inside point of contact for our customers. In this dynamic position, the Customer Service Manager will be expected to take an active leadership role using their experience in logistics, systems, and manufacturing to support PSI Molded Plastics' business objectives. Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manage customer orders for fulfillment rate, invoice accuracy, and on-time delivery targets. Invoice customer companies and monitor payment terms. Process domestic and international purchase orders. Analyze customer needs, resolve potential issues in a prompt and satisfactory manner. Efficiently facilitate export operations in a timely manner. Partner with Operations, Engineering, Sales, and Supply Chain departments to achieve customer satisfaction. Assists in sales forecasting and how this affects purchasing, production, and logistics. Participate in Executive Team meetings to communicate customer-related concerns, as well as any atypical terms and conditions. Establish and maintain strong working relationships with PSIMP's customers, vendors, independent sales representatives, and employees in all departments and at all levels within our organization. Participate in initiatives including, Continuous Improvement and Safety. Some travel may be required. Performs other duties as assigned. Qualifications: Education and experience required for the role. Bachelor's degree in a business-related field or equivalent work experience is required. A minimum of five (5) years' experience as a Customer Service Manager in an engineering or manufacturing environment is required. Exceptionally strong logistics experience (as applicable) and analytical skills. Knowledge of technical quoting and strong negotiation skills. Comprehension of pricing, costing and material selection. Demonstrated ability to meet company financial objectives. Ability to work effectively in a fast-paced, time-critical environment. Must hold a high level of integrity and professionalism. Must possess solid time management skills. Proficiency in Microsoft Office Suite including Word, Excel, and Outlook . ERP experience preferred - IQMS is a Plus. Must possess good communication skills, written and verbal, and must be able to interact with customers and employees. Strong attention to details, highly organized, able to multi-task. Must be punctual and dependable, able to work with little supervision. Must be able to maintain files in a neat and orderly manner.

Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Ensure adequate operational coverage; responsible for scheduling and manpower utilization Maintain a safe, dependable and consistent operation Conduct Agent observations Schedule and administer local training including new hire training Investigates and resolves operational issues as well as customer service issues Will be provided company uniforms and must adhere to uniform policy Participates on operational conference calls, station audits and prepares various reports Maintains records such as time and attendance, personnel files and performance Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight Collaborate with the internal team to ensure a safe and on-time departure May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video #envoyout Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential. Position Requirements Minimum Age: 18 High school diploma or GED equivalent Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity Must be able to perform all duties in various weather conditions and time constraints Ability to read, write, fluently speak and understand the English language Possess the legal right to work in the United States Position Preferences A minimum of one year of customer service experience Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Additional Details Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable In locations handling US mail, must be able to pass a US Postal Service background check This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. We can recommend jobs specifically for you! Click here to get started.

Customer Service Manager Humane Society for Hamilton County (Fishers, IN) Starting Salary: $50,000 Schedule: Full-time - includes some nights and weekends. Reports to: Director of Operations Lead. Steady the front door. Save lives. Our Customer Service team is where the public meets our mission - adoptions, intakes, questions, emotions, and everything in between. We're looking for a Customer Service Manager who is calm under pressure, clear communicator, and always setting the team up to succeed. If you love leading people, creating strong systems, and delivering a customer experience that feels professional and human - you'll thrive here. What You'll Do Lead the daily operations of the front office/customer service team - overseeing staff performance, coaching, and accountability. Ensure every customer interaction is high-quality, mission-aligned, friendly, and professional. Train, assign, oversee, mentor, and (when needed) address performance issues to meet standards. Ensure shelter adoption team protocols and processes are effective and used consistently. Support and oversee intake and adoption processes, making sure the public receives accurate information. Step into tough moments: guide employees through complex situations and resolve escalated complaints/disputes. Build staffing coverage: ensure shifts are staffed, approve time off, and fill open shifts. Oversee supply ordering and inventory to keep the front office fully stocked. Track the details that matter: update contact info in PetPoint and keep adoption plans organized. Prepare monthly and yearly shelter reports for Board meetings. Support adoption counseling as needed: greet customers, answer phones, route calls, counsel/match adopters, and complete paperwork. Monitor Lost & Found resources (Craigslist, Indy Lost Pet, shelter lost reports) for possible matches. Close the day strong: reconcile cash drawer and credit card totals during end-of-day process. Partner with the Director of Operations to identify ways to increase revenue streams and improve front office results. Who You Are You embrace a No-Kill Philosophy and lead with integrity. You're a self-starter: you don't wait to be told what's broken - you fix it. You're confident in conflict resolution and can de-escalate with professionalism and empathy. You thrive in a fast-paced environment with heavy multitasking and shifting priorities. PetPoint experience is preferred. You're a strong communicator (written and verbal) and can coach others clearly. You're a motivating, diplomatic “people person” who builds trust and morale. You're flexible for nights/weekends. You can work in an environment with animal sounds, smells, and allergens. You have experience with behavior modification/testing programs. Why You'll Love Working Here At HSHC, compassion meets excellence. We offer: Full benefits (medical, dental, vision, disability, life insurance) Generous PTO starting day one Matching 401(k) Employee pet perks - including vaccines, meds, and supplies at cost or free Professional development and certification funding The chance to make every day count for the animals who need us most Ready to lead with heart? Apply today - Please send your resume, cover letter, and salary expectations to *********************************

Come join our amazing team and work in a hybrid role based out of our Westfield office! The Bankruptcy Customer Service Supervisor is responsible for supervising staff of Customer Service BK Specialists in the day-to-day operations of mortgage servicing call center. Responsible for the overall employee performance of assigned team as well as the quality and efficiency of the assigned processes. Conducts all activities in adherence to all applicable investor timelines and in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay for this position is $69,000/yr - $79,00.00/yr plus annual bonus. What you'll do: Carries out supervisor responsibilities in accordance with the organization's policies, procedures, and applicable laws, including hiring and training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems. Ensure staff receive proper training to perform the job functions assigned to them. Responsible for conducting interviews and providing recommendations to hire to Sr. department leaders. Monitor and measure individual performance within the team(s) and provide feedback at minimum twice per month with the associate. Handle escalated bankruptcy matters and work with attorney firms on litigated matters that require resolution. Conduct regular monthly team meetings and weekly huddles to maintain communication across the department. Identify process gaps within the bankruptcy processes and identify and implement solutions. Manage any personal issues working with management and human resources. Function as the subject matter expert on investor and regulatory requirement Perform other duties and special projects assigned. What you'll need: High school diploma or equivalent work experience. Five (5+) plus years' experience in a bankruptcy role in the banking, finance or mortgage industry. Three or more years in a lead or supervisory role in bankruptcy. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. Notice to all applicants: Carrington does not do interviews or make offers via text or chat. #LI-SY1

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives! Job Summary The Operations Manager leads teams by translating strategic goals into actionable operational processes, ensuring alignment with the Empowerment With Accountability (EWA) framework. This role is pivotal in optimizing customer experience, maintaining performance standards, and fostering associate development across multiple functional areas. The Operations Manager oversees operations within the Individual Life Financial Services (ILFS) environment, which includes diverse systems, products, and companies-ranging from legacy contracts to newly issued products. Effective communication across all organizational levels and with external stakeholders is essential. What you will do: This role will support our Customer Engagement Center Team within our Individual Life Financial Services (ILFS) business area. This includes the following: Coaching, mentoring, workforce development Ensuring Team is properly staffed Ensures associates are trained properly Drives efficiencies and process improvement Integrating EWA into daily operations Managing escalations and resolving issues Aligning team capabilities with forecasted volumes Achieving service level and performance metrics Supporting peers and cross-functional collaboration Monitors call quality Leading or contributing to projects and process improvements What you will need: College degree in Business Administration, Insurance, or related field required. 3-5 years of experience in management role with direct reports 2-3 years of call center experience Strong leadership and team management skills Excellent analytical, problem-solving, and decision-making abilities Deep understanding of insurance processes and regulatory requirements Proficiency in operational software and data analysis tools Experience with Five9 phone system preferred but not required Exceptional communication and interpersonal skills Equivalent combinations of education and experience considered Salary Band: 6A #LI - SC1 This selected candidate will be expected to work hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office in IN as business needs dictate or for team-building and collaboration. If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York. Disclaimer: OneAmerica Financial is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law. For all positions: Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered. To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.

Begin your Composites One Career Today! As a Customer Service Supervisor, you will be responsible for supervising and assisting in the coordination of the overall activities of a Distribution Center's Customer Service team. In partnership with the Customer Service Manager (CSM), responsible for coaching and development of the Customer Service team for continuous improvement in overall performance. Within your role, you will directly manage a base of key accounts (60% of the role). You will be accountable for adhering to and promoting Company Core Values by performing duties in a manner consistent with being a team leader and driving Stellar Service principles while supporting the continued growth of the company. Key Responsibilities: Leads, supervises, and motivates the Customer Service team. Facilitates performance objectives, training plans, strategic planning, and goals set for the Customer Service team. Regularly monitors interaction between Customer Service Representatives (CSRs) and customers to ensure a congruent approach with Stellar Service techniques; provides direct feedback and outlines recommendations for improvement, as necessary. Identifies Best Practices within the Customer Service system and shares internally and externally, as appropriate. Provides regular updates on team members' performance to the CSM, assists with hiring and performance reviews. Communicates standard operating procedures to improve the efficiency of the Customer Service team while enhancing the customer experience. Provides coverage for the department when team members are out of the office. Drives and facilitates the order fulfillment process. Ensures that the Customer Service team is consistently following standard operating procedures and established company guidelines. Builds customer relationships and gains insight on sales-related issues pertaining to the performance of the team by participating in customer visits. Directly manages a number of key accounts; leads by example in providing top-notch customer service for these customers. Serves as an interdepartmental liaison between customer service, warehouse, delivery, sales, and purchasing to resolve customer-related issues and enhance organizational efficiency. Drives and monitors fill rates; continuously pursues improved customer satisfaction. Works cross-functionally to move obsolete or slow-moving inventory. Works with the Customer Service team to engage buyers, sales, and transportation resources to identify cost-effective solutions that will help meet/exceed customer expectations. Works with the credit team to resolve credit-related issues to eliminate service failures in the order fulfillment process. Expected Skills and Qualifications: 3+ years of Customer Service experience in a non-retail environment Prior leadership experience preferred Experience in a business-to-business account support and distribution role strongly preferred Proficient in MS Office, including Word, Excel, Outlook, Teams Ability to learn internal systems (e.g., SAP) Bachelor's degree in business administration or related field preferred Pre-Employment Requirement: Employment offers are contingent upon successful completion of a drug screen and background check. This requirement is especially critical for safety-sensitive roles. Discover a Fulfilling Career: At Composites One, our Team Members are the cornerstone of our success. Each role is essential in helping us provide exceptional service to our Customers. We cultivate a culture of empowerment and opportunity, fostering both personal and professional growth. We believe in driving success and appreciating achievement. Our Team Members are eligible for annual bonuses and profit sharing because when the company thrives, we all benefit. Join us and be part of a Team where your hard work and dedication are valued, and together, we achieve great things. Respect, Teamwork, and Communication are Woven into our Core Values: Our guiding principle of Respect, Teamwork, and Communication embodies the spirit of our Core Values. We uphold these principles every day as we strive to make a positive impact for our Customers, our Team, and the world around us. Benefits: Explore our comprehensive health, retirement, wellness, and professional growth programs in detail here. Commitment to Diversity, Equity, and Inclusion: At Composites One, all qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation. ADA Accommodations: Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request accommodation please contact the ADA Coordinator by email at ********************************.

Job purpose At Televerde, we strive to delight our clients! When we delight our clients, we create limitless opportunities for individuals across the globe, we wouldn't be able to do this without the Inbound Customer Service Supervisor. The Inbound Customer Service Supervisor will lead, motivate, and develop a team of Customer Service Representatives (CSR) to ensure optimal productivity, workflows, and superior customer service is delivered to our clients. The Customer Service Supervisor will provide effective training and development to ensure our clients are delighted and will oversee policies and procedures to ensure compliance. This individual will work closely with various business lines to meet company objectives. This position is a Full-Time Opportunity located within our partner DOC facility. Essential Functions and Responsibilities Lead, Motivate, and Develop team members to meet and exceed customer service objectives. Ensure optimal workflows are in motion and forecast, prioritize, delegate, and oversee workflow to deliver superior customer service to clients and customers. Continuously review and audit the team's performance to ensure quality assurance and KPI's are met or exceeded by CSR's. Document, track, and report daily, weekly, and monthly metric reports on employee performance measures. Manage, review, and approve team members timecards with high levels of accuracy. Handle escalated calls and sensitive customer inquiries in a professional and timely manner. Serve as a resource and subject matter expert for process changes, quality audits, system enhancements, and customer facing processes and product offerings. Conduct interviews and process new hires as needed. Vocalize recommendations and assist in the implementation of goals and objectives, workflow revisions, scheduling, to provide superior customer service. Will also implement policies and procedures. Effectively communicate with various business lines and stakeholders to resolve issues and meet company objectives. Analyze call volume trends and workflows and report system issues to IT service desk promptly. Additional Projects as assigned by management. Qualifications Provide detailed and accurate performance reports on CSRs in a timely manner. Ability to handle customer grievances in a professional manner and provide coaching and feedback to representatives who handle grievances. Act as a role-model, mentor and develop representatives to align them with promotional opportunities. Technological aptitude and ability to stay abrupt of technological advancements and service offerings. Exceptional Communication skills with all lines of business Education and Experience High School Diploma or GED (Required) Associates Degree or Higher (Preferred) 5 Years of Customer Service Experience or related experience 3 Years of Call Center Experience (Preferred) Experience leading call center representatives (Preferred) This job description is not meant to be all-inclusive of the duties and responsibilities of the job and may change at any time without notice. Televerde provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The tamale place is looking to fill full and part time Custer service positions. The right candidate must be able to follow directions easily and must take pride in what you do . Hours of operation are mon-sat 10-9 and Sunday 12-8 No late nights Open availability preferred Compensation based on experience Paid breaks and employee meals Must fill out paper application 1155 e stop 11 rd 13173008748 Www.thetamaleplace.com Additional Information All your information will be kept confidential according to EEO guidelines.