Customer service manager jobs in Indianapolis, IN - 1,169 jobs

We're not just crafting cold brew, we're revolutionizing the beverage industry. At Java House, our Peel & Pour Pods are redefining how cold brew is experienced, delivering café-quality coffee with unmatched convenience - zero equipment and zero hassle, just amazingly smooth and bold flavor in every pod. Now is your chance to join a fast-growing and innovative team that is reshaping how the world views coffee. If you are energized by growth, inspired by innovation, and ready to be a part of something big - let's chat! JOB DESCRIPTION We are seeking a Sr. Customer Service Manager to support the Java House business by delivering exceptional service to our customers, distributors, and retail partners. This role is responsible for managing orders, resolving issues, and providing product information, while maintaining a high level of professionalism and accuracy. The ideal candidate has customer service experience, strong communication and problem-solving skills, and thrives in a fast-paced, product-driven environment. RESPONSIBILITIES Serve as the primary point of contact for all Java House B2B and B2C customers Support order processing and entry, product shipments, customer portal questions, troubleshoot portal issues, product information, and maintain customer accounts Handle all inbound calls and emails in an appropriate manner Collaborate with Sales, Logistics/Supply Chain, Marketing, and Operations to address customer needs and resolve issues in a timely manner Build strong relationships with customers and retail partners to support long-term loyalty Maintain detailed and accurate records of customer interactions using CRM (Salesforce) Provide all feedback to internal teams to improve service, product quality, and processes Track and report order shorts, and lost sales and identify root causes QUALIFICATIONS Bachelor's degree in marketing, business administration, or related field 3-5+ years' experience in customer service role; 1+ year in leadership role Proficiency in CRM and ERP software and Microsoft Office Suites Ability to read and analyze Power BI reports and dashboards Knowledge in food and beverage, retail, or consumer packaged goods industry preferred KNOWLEDGE AND SKILLS Strong interpersonal skills, with the ability to influence and collaborate with cross-functional teams, and work effectively with others Commitment to understanding and meeting customer needs while maintaining a positive customer experience Ability to manage multiple projects and tasks simultaneously, set priorities, and follow through in a timely manner Solution-oriented problem solving with attention to detail and accuracy in handling information and data Skilled in handling complaints, resolving issues diplomatically, and turning challenges into opportunities Proactive in identifying and addressing issues before they arise Create and foster excellent customer relationships and a positive brand image while demonstrating the company's core values

Plant Manager - Small Operations Pay Rate:$100-$120k BOE Benefits: Medical, Dental, Vision, PTO, 401K We are seeking a proactive and experienced Plant Manager to lead and optimize our Indianapolis tortilla manufacturing facility. This critical leadership role will ensure operations consistently reflect our company's tradition of uncompromising quality, safety, and authentic production methods. Key Duties & Responsibilities Oversee daily operations across production, packaging, maintenance, sanitation, receiving, and shipping, ensuring volume, quality, and schedule goals are achieved. Enforce and champion safety, OSHA, and regulatory compliance throughout the facility. Develop, manage, and monitor plant budgets, supporting the annual planning process and cost-control initiatives. Drive continuous improvement programs (Lean, Six Sigma, waste reduction) to elevate efficiency, safety, and quality. Supervise, coach, and develop direct reports (supervisors, production leads) by setting clear expectations, conducting performance reviews, and fostering growth. Analyze operational data (OEE, uptime, efficiency) to identify gaps and implement improvement strategies. Act as a visible leader, communicating plant objectives, holding regular team meetings, and promoting employee engagement. Ensure production meets company standards of quality and authenticity (e.g., whole-kernel corn tortillas, no preservatives). Qualifications Bachelor's degree in Operations Management, Engineering, or a related field (preferred). 5-10 years of progressive manufacturing leadership experience, ideally in food production. Strong leadership, communication, and problem-solving skills with a proven track record in safety and Lean practices. Proficiency in Microsoft Office; experience with production systems and data analysis tools. Ability to balance uncompromising quality standards with cost, efficiency, and safety. Bilingual in English and Spanish required

The Plant Manager is responsible for overseeing all daily operations of a specialty chemical manufacturing facility to ensure safety, quality, productivity, and efficiency standards are met. This role leads cross‑functional teams, drives continuous improvement initiatives, manages budgets, and ensures the facility operates in alignment with organizational goals and regulatory requirements. The Plant Manager will have the following responsibilities: Manage day‑to‑day plant operations including production, maintenance, and quality. Ensure production goals are met while maintaining high standards of safety, quality, and efficiency. Develop and implement operational strategies that optimize workflow and resource utilization. Promote a strong safety culture and ensure full compliance with OSHA and other regulatory standards. Lead, mentor, and develop supervisors, department leaders, and hourly staff. Implement and champion Lean, Six Sigma, or other continuous improvement methodologies. Identify operational bottlenecks and drive initiatives to reduce waste and improve productivity Monitor KPIs and operational metrics; create action plans to address performance gaps. The Plant Manager should have the following qualifications: Bachelor's degree in Engineering, Operations Management, Business, or related field. 7-10+ years of manufacturing experience, including 5+ years in a leadership or management role. Strong knowledge of safety regulations, lean manufacturing, and production best practices. Proven ability to lead teams and drive results in a fast‑paced environment.

What success looks like in this role: * Provides Tier 1 and Tier 2 support. * Troubleshoots and resolves complex issues including: o Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems, and o Assisting with resolution of Issues with network connectivity, printing and remote access to desktop equipment. * Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution. * Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence. * Supports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests and queries. * Utilizes problem solving and analytical skills to effectively resolve challenging incidents. You will be successful in this role if you have: Preferred Some College May require technical certification or Associate Degree Generally, 2-4 years' experience in area of responsibility Benefits Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We're committed to supporting work-life balance and investing in your future success. Video Interview At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually! #LI-MT1 This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.

Full-Time | Executive Leadership | P&L Accountability | Growth Opportunity Ready to launch a game-changing Payroll Solution with the power of a national brand behind you? We are seeking a dynamic and entrepreneurial executive to launch, lead, and grow a new high-demand business vertical. This is a new high-impact payroll services company offering solutions for businesses of all sizes. This company is breaking the mold in US payroll services. Built for light industrial, manufacturing, logistics and other hourly workforce businesses, this payroll platform delivers automated processing, multi-state compliance, and W-2/1099 mastery for companies that need speed, precision, and white-glove service. This is your opportunity to lead from the ground up with full authority to build the team, own the strategy, drive revenue, and deliver long-term impact. Responsibilities Lead the launch and growth of the new business Build a best-in-class payroll processing operation across multiple states and client types Design and scale automated systems, compliance protocols, and white-glove client onboarding Own the division's P&L, margin growth, client retention, and operational excellence Collaborate with the parent company's executive leadership to align shared client services and brand strategy Lead cross-functional teams including operations, client service, compliance, and technology Shape go-to-market strategy alongside marketing and business development teams Operate within an EOS/Traction framework to track KPIs, quarterly rocks, and team accountability Requirements Bring 8-10+ years in executive leadership within payroll services, HR tech, fintech, or staffing Have direct P&L ownership experience and a track record of scaling a high-performing business unit Know payroll inside and out-multi-state, W-2/1099, compliance, automation, and operations Understand the needs of industrial and high-turnover workforces Thrive in entrepreneurial environments where you can build and lead with autonomy Embrace EOS principles and performance-driven leadership What We Offer Executive authority and visibility within a growing national organization Competitive base compensation + performance-based bonus and other incentives Comprehensive benefits: Medical, Dental, Vision, Life, and 401(k) Paid Time Off + VolunteerTime Off Support from an established national brand with entrepreneurial flexibility About This Employer This employer is focused on delivering scalable, compliant, and people-first solutions in payroll and workforce solutions management. With nearly two decades of experience serving the industrial and logistics sectors, they are launching this new business line to help clients simplify complexity and focus on growth. EEO Statement Diverse Staffing is proud to be an Equal Opportunity Employer and represent a EOE employer. We are committed to building a diverse team and creating an inclusive environment for all employees. All employment decisions are made based on business needs, job requirements, and individual qualifications. This process is done without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, or veteran status.

Branch Manager Salary: $95,000 - $105,000 (based on experience) Requirement: Plumbing License in the service region Our client is seeking a results-driven Branch Manager to oversee daily operations at their Bloomington, Indiana location. This leadership role is responsible for managing branch performance, driving operational efficiency, leading teams, and ensuring exceptional customer service. The ideal candidate is a hands-on leader with strong operational, people-management, and business development skills. Key Responsibilities Oversee daily branch operations, including field and office staff Lead, coach, and develop technicians, supervisors, and support staff Manage scheduling, dispatching, and workflow to ensure service excellence Monitor branch financial performance, budgets, and profitability Ensure compliance with company policies, safety standards, and local regulations Drive customer satisfaction and resolve escalated service issues Support recruiting, hiring, onboarding, and performance management Maintain inventory, equipment, vehicles, and facility needs Collaborate with regional leadership to execute company initiatives Identify opportunities for growth and operational improvements Qualifications Proven experience in branch, operations, or service management Strong leadership and team development skills Experience managing budgets and operational KPIs Background in plumbing, construction, or service industry preferred Excellent communication, customer service, and problem-solving skills Ability to thrive in a fast-paced, service-driven environment Valid driver's license and clean driving record Compensation & Benefits Competitive salary: $95,000 - $105,000 Performance-based incentives (if applicable) Health, with HSA option & employer match, dental, vision & 401(K) with employer match. Paid time off and holidays

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. * An experienced ServiceNow developer. * You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. * You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. * You are someone that is process oriented and prefers order over chaos. * You are comfortable asking for help from peers and Subject Matter Experts * Strong background working with Enterprise Software companies and/or Consulting companies. The Work: * Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. * Manage all aspects of project delivery and solution delivery * Lead and manage the implementation project team * Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports * Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress * Drive the continuous improvements of our implementation methodology and service offerings based on client experiences * Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments * Strong background working with Enterprise Software companies and/or Consulting companies * Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems * As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Qualification Basic Qualifications * Minimum 5 Years' knowledge and experience working with or implementing ServiceNow * Minimum 3 Years' experience in JavaScript or related application development * Completed Certification - ServiceNow Certified System Administrator (CSA) * Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications * Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have * PMP or CSM certification * Strong interpersonal skills, customer centric attitude * Proven team player and team builder * Strong organizational and analytical skills * Familiarity with SaaS deployments and its supporting architecture * A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management * ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements * Proven ability to build, manage and foster a team-oriented environment * Proven ability to work creatively and analytically in a problem-solving environment * Desire to work in an information systems environment. * Excellent communication (written and oral) and interpersonal skills. * Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Locations

Knauf Insulation North America is the world's fastest-growing insulation manufacturer. We are wholly committed to the conservation of the environment while also sustainably developing and manufacturing a comprehensive line of acoustical fiberglass insulation for residential, commercial, industrial, marine, OEM and metal building applications, using post-consumer recycled materials. We welcome passionate and creative individuals who thrive in an entrepreneurial, collaborative and ever-changing environment. We know how important your health, wellbeing, and financial strength is to you. To support you, we provide affordable benefits for you and your family members. "Supporting all aspects of the individual - self, health, wealth and community" Our benefits include: * Medical, Dental, Vision - starting on day one! * Virtual Medical Services * 401(k) Retirement Plan (earn 100% matching on your first 6% and fully vested day one) * Paid parental leave * Company paid life insurance * Tuition Reimbursement * Vacation time to enjoy getting away * Employee Assistance Program (EAP) * Plus, more! Growth opportunities available! Apply online or contact us to hear why our employees appreciate being part of the Knauf family! About the Role: Join Knauf as the leader of our Customer Experience and Service Operations, where you'll shape how customers experience us from first order through ongoing partnership. You'll set the strategy and own the performance for order entry, order management, claims, and customer communications-using data to improve speed, quality, and consistency at scale. As a visible, hands-on leader, you'll mentor a high-performing team, streamline processes, and introduce smarter tools that make work easier for employees and customers alike. You'll partner closely with Sales, Supply Chain, Logistics, IT, Finance, and Manufacturing, and serve as a senior point of contact for strategic customers-bringing the voice of the customer into every decision. If you're energized by setting direction, delivering measurable results, and elevating the customer journey, this role offers the autonomy and impact you're looking for. Integrity, vision, professionalism, and passion are core to success here. Responsibilities Strategic Leadership * Set the strategic direction for Customer Service in alignment with Knauf's business objectives and growth plans. * Develop, improve, and implement service strategies, policies, procedures, and standards that elevate quality, productivity, and profitability. * Define and manage KPIs for order entry and management, response time, issue resolution, and customer satisfaction, link performance to financial outcomes. * Define what "best-in-class" looks like for Knauf through benchmarking and customer insights and hold the organization accountable for meeting those standards. * Lead customer-focused initiatives that increase satisfaction, loyalty, and retention while supporting commercial goals. Operational Excellence * Oversee end-to-end customer service operations, including order intake, order management, claims, and escalations; ensure standardized processes across businesses. * Own the end-to-end claims process (e.g., freight damage/shortage, pricing disputes, credit/debit memos): establish policies and SOPs, approval matrices, documentation standards, and SLAs to ensure timely, accurate resolution and cost recovery; partner with Quality, Logistics, Sales, and Finance on root-cause prevention. * Standardize order processes across businesses and implement continuous improvement to reduce errors and cycle times. * Implement and optimize digital tools (ERP/CRM/analytics/knowledge base/self-service) to enhance visibility, efficiency, and customer experience. * Handle complex and escalated customer service issues promptly and professionally. * Establish and maintain Freight and Fuel Policies and updates; ensure clear communication of brand identity and corporate position. * Serve as the senior Customer Service point of contact; maintain oversight of the phone system with effective tiered escalation and swift resolution. * Collaborate cross-functionally to improve forecast accuracy, on-time delivery, fill rates, inventory allocation, and invoice accuracy. * Ensure adherence to SOPs, SLAs, and compliance requirements; hold teams accountable for process compliance, quality, and continuous improvement. * Perform other duties as assigned. Performance Management and Analytics * Develop and track team and individual KPIs; coach for performance and implement corrective actions where needed. * Benchmark KPIs against best-in-class standards; hold individuals and teams accountable via dashboards, reviews, and corrective action plans to achieve targets. * Monitor service performance, customer satisfaction, claims and financial results; standardize reporting cadences and executive dashboards to drive decisions. Continuous Improvement * Lead and drive cross-functional continuous improvement initiatives by proactively identifying opportunities to streamline order management and customer service processes, minimizing errors and inefficiencies. * Champion process optimization efforts by deploying formal continuous improvement processes (ex. Lean Management) to identify root causes, address recurring issues and enhance operational performance. * Monitor, analyze, and act on customer feedback and performance metrics to implement targeted enhancements, elevate service quality, and foster a culture of innovation and accountability across the team. Team Leadership * Build, mentor, and retain a high-performing team of supervisors, claims managers, and customer service representatives. * Directly manage the Claims Manager and Supervisors, including coaching, workload prioritization, performance management, and career development aligned to SLAs and quality standards. * Set clear expectations and hold the team accountable to best-in-class service standards, KPIs, and compliant processes through regular coaching, feedback, and performance reviews. * Foster a culture of safety, accountability, customer-first thinking, and continuous improvement. * Develop and implement training programs to strengthen technical expertise, systems proficiency, call control, order management, and communication skills. * Ensure succession planning, workforce development, and talent retention to support growth and resilience. * Serve as the key backup to Customer Service Managers and Supervisors, providing day-to-day coverage for approvals, escalations, scheduling/workforce planning, and operational decision-making during absences or peak demand. * Drives the highest levels of employee retention and engagement to ensure a sustainable workforce. * Fosters a culture of innovation, collaboration, and accountability within the organization. * Instills an environment of inclusion, where all employees feel that they can contribute and impact the company in a positive manner. Customer Engagement and Commercial Partnership * Sponsor relationships for strategic customers, ensuring high-quality lifecycle support and proactive issue avoidance. * Partner with Sales and Commercial teams to support audits, training, planning, business reviews, product availability, etc.; balance customer satisfaction with business performance. * Drive initiatives that improve NPS/CSAT and enhance order management. Risk Management * Ensure adherence to policies, customer messaging, service guidelines, freight and fuel updates, availability, and compliance requirements Qualifications Education: * Bachelor's Degree in Business Administration or related field Experience: * Minimum 5 years of experience in Customer Service, Product Management, or a similar customer-facing leadership role; manufacturing background preferred Knowledge, Skills and Abilities: * Proficiency with Microsoft Office, ERP/MRP systems (SAP preferred), Salesforce, and Tableau. * Strong administrative, organizational, communication, and people-leadership skills. * Excellent mathematical, analytical, and problem-solving abilities; adept at objection handling and root-cause analysis. * Proven expertise in call control, order management, time management, and documentation. * Strategic thinker with demonstrated ability to set direction, execute, and deliver outcomes. * Strong understanding of sales principles, methods, and strategies; ability to balance customer needs with business goals. * Up-to-date awareness of industry trends and customer service best practices. * Exceptional verbal presentation, active listening, and written communication skills. * Highly motivated, hands-on, self-starter with strong attention to detail and follow-through. It is the policy of Knauf Insulation to provide equal employment opportunities to all qualified persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status or any other protected characteristic prohibited by applicable law.

The Role: The Manager, Customer Support is a key leader within the Customer Operations organization, partnering closely with the Sr. Director of Customer Operations to oversee a high-performing Tier 1 support team responsible for delivering exceptional service at first contact. This role provides daily leadership to Tier 1 technicians, with a focus on expert communication, accurate case management, efficient triage, and appropriate escalation of customer concerns. This leader enhances intake processes, strengthens workforce management practices, and ensures customers receive timely, high-quality support during core business hours. The Manager helps team members navigate customer inquiries, understand business procedures, and consistently deliver on customer expectations. They also monitor team performance and drive improvements in customer satisfaction by promoting timely responses, adherence to process, and a culture of customer obsession. What you'll do: Operational Leadership & Performance Create, refine, and enforce standard operating procedures (SOPs) to support iA's rapid growth by analyzing KPIs and implementing data-driven improvements. Direct and manage daily activities of Tier 1 support personnel with emphasis on communication and soft skills, accurate triage, attention to detail, and thorough case documentation. Coach, mentor, and evaluate team performance on a daily, weekly, and monthly basis to achieve and exceed KPIs and service goals. Identify and execute improvement opportunities across Customer Operations to elevate service quality and operational efficiency. Customer Experience & Quality Model and reinforce a culture of empathy, ownership, and customer obsession by ensuring every interaction reflects genuine care and a commitment to exceeding expectations. Maintain and enforce best-in-class customer service practices through consistent quality monitoring, coaching, and feedback. Support entitlement verification, order processes, RMAs, and other customer-related actions within iA support plans. Workforce & Queue Management Analyze contact drivers and trends to ensure appropriate staffing levels across hours of operation. Oversee scheduling, shift bidding, and real-time queue management to maintain scalable support coverage, including participation in 24x7 operational readiness. Utilize WFM practices or tools to optimize agent utilization and ensure service level adherence. Critical Incident Management Support iA's critical incident processes by leading response teams, assigning resources, using priority frameworks, and leveraging rapid notification systems. Who you are: Bachelor's degree (or equivalent experience). Minimum 2 years of experience leading customer service or technical support teams with a track record of achieving high-quality support outcomes. Experience with workforce management practices, including scheduling, shift bidding, and data analysis. Strong consultative, communication, and stakeholder-influencing skills. Familiarity with post-contact or transactional NPS survey processes and feedback loops. Demonstrated business acumen and understanding of scaling support in growing organizations. Proficiency with CRM platforms (e.g., Salesforce) and automated alerting systems (e.g., PagerDuty). Proficient in Microsoft Office Suite. Ability to work independently in a fast-paced environment with evolving priorities. Understanding of core contact center disciplines such as workforce management and quality assurance. It would be great if you also have: Prior experience directly leading teams of 10 or more. Experience with Windows operating systems Driven and motivated to learn new technology and practices Applicants must be authorized to work for ANY employer in the U.S. Employer will not sponsor applicants for work visas. Compensation: The estimated base annual salary range for this position is $77,605 to $104,995, though a candidate's base annual salary shall be determined on a range of factors, including, but not limited to, qualifications and experience. This position may additionally be eligible for an annual discretionary bonus. What are the perks? Generous time off policy that allows you to put your family first Opportunity to work on the cutting edge of pharmacy automation in a high growth tech company Competitive benefits, salary, and talent development opportunities Commitment to professional development and working for a company where your voice is heard More about iA: iA (Innovation Associates ) is a pharmacy fulfillment company that provides an integrated platform of capabilities to support Centralized and Community Pharmacy Fulfillment Solutions. With over 30 years of experience in the pharmacy fulfillment business, we have developed and implemented a suite of automation and software solutions that help deliver quick and sustainable business results. Our integrated Pharmacy Fulfillment Platform enables scalable solutions that helps run the prescription fulfillment process from prescription acceptance to delivery, supporting dynamic design flexibility to service pharmacies in a variety of volumes and settings. Our solutions improve workflow, and increase efficiency, while enabling more time for pharmacists to focus on their patients. iA works with pharmacy providers in the Commercial, Health Systems, Government, and Mail Order/eCommerce markets. iA can help customers transform their pharmacy. For more information, visit iARx.com. Our Mission: We partner with providers to transform pharmacy through our leading-edge software enabled fulfillment technology and partners to deepen the patient-pharmacist relationship, enhancing patient safety and choice while increasing operational efficiency. iA empowers pharmacists to focus on patient care. iA can run the prescription fulfillment process from start to finish, helping pharmacies manage fulfillment and inventory to help lower costs, improve efficiency, increase safety, and provide comprehensive Rx tracking and real-time support. Our Products: Software Modular Hardware Sophisticated Counting and Collation Devices Our Core Values: Solutions Driven Customer Centric Championing Diversity Empowering Ownership Trust Daringly To learn more about iA's product, people and culture visit us at iARx.com OR check us out on LinkedIn, Facebook, or YouTube! iA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Customer Service Manager Job Purpose: Maintains customer satisfaction by providing problem-solving resources; managing staff. Customer Service Manager Job Duties: Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change. Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications. Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Accomplishes information systems and organization mission by completing related results as needed. Qualifications Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Budget Expenses, Analyzing Information , Developing Standards, Help Desk Experience, Emphasizing Excellence Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives! Job Summary The Operations Manager leads teams by translating strategic goals into actionable operational processes, ensuring alignment with the Empowerment With Accountability (EWA) framework. This role is pivotal in optimizing customer experience, maintaining performance standards, and fostering associate development across multiple functional areas. The Operations Manager oversees operations within the Individual Life Financial Services (ILFS) environment, which includes diverse systems, products, and companies-ranging from legacy contracts to newly issued products. Effective communication across all organizational levels and with external stakeholders is essential. What you will do: This role will support our Customer Engagement Center Team within our Individual Life Financial Services (ILFS) business area. This includes the following: Coaching, mentoring, workforce development Ensuring Team is properly staffed Ensures associates are trained properly Drives efficiencies and process improvement Integrating EWA into daily operations Managing escalations and resolving issues Aligning team capabilities with forecasted volumes Achieving service level and performance metrics Supporting peers and cross-functional collaboration Monitors call quality Leading or contributing to projects and process improvements What you will need: College degree in Business Administration, Insurance, or related field required. 3-5 years of experience in management role with direct reports 2-3 years of call center experience Strong leadership and team management skills Excellent analytical, problem-solving, and decision-making abilities Deep understanding of insurance processes and regulatory requirements Proficiency in operational software and data analysis tools Experience with Five9 phone system preferred but not required Exceptional communication and interpersonal skills Equivalent combinations of education and experience considered Salary Band: 6A #LI - SC1 This selected candidate will be expected to work hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office in IN as business needs dictate or for team-building and collaboration. If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York. Disclaimer: OneAmerica Financial is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law. For all positions: Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered. To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.

Career-defining. Life-changing. At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role: Position: Program Manager, Customer Experience Location: Remote - National US About this role: The Customer Experience team is responsible for partnering both internally and externally, including sales and commercial team along with key stakeholders at large health systems, to design and execute solutions that improve efficiency and outcomes. Scope of Work: Ability to perform role effectively for an average of 6 opportunities concurrently. Support customer clinical, operational, financial goals via designing customer journeys to drive adoption of the Zio Service. Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized. Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices. Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias. Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) within large health systems to align on goals and success metrics of cardiac programs, identify challenges with current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service. Accountable to prioritizing work that meets the needs of iRhythm business goals Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business Strategically partner with geographic sales team to understand their business plan, and how you can best support them impacting deep + broad penetration of their large health systems Requirements Bachelor's degree required, Master's degree preferred: Minimum of 6 years of related experience with a Bachelor's degree; or 4 years of experience in a similar role and a Master's degree. Experience in device or clinical sales working with large health systems in a consultative capacity preferred, or experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree preferred Key attributes: Ability to influence across teams with strong teamwork and collaboration; ability to quickly build trust with sales team, cross-functional partners, and customers as a strategic partner. Willingness to be flexible to the needs of IRTCs business goals, ability to quickly onboard and execute within role within 3-6 months Strong communication and presentation skills Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity Strong understanding of the healthcare landscape and experience in cardiology preferred Ability to multi-task and prioritize in a fast-paced environment Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio) Must be able to travel up to 50%. Location: Remote - US Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. Estimated Pay Range $112,000.00 - $145,000.00 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at ********************* About iRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game. There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact *********************. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY. For more information, see *********************************************************************************** and *****************************************

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

Customer Service Manager Humane Society for Hamilton County (Fishers, IN) Starting Salary: $50,000 Schedule: Full-time - includes some nights and weekends. Reports to: Director of Operations Lead. Steady the front door. Save lives. Our Customer Service team is where the public meets our mission - adoptions, intakes, questions, emotions, and everything in between. We're looking for a Customer Service Manager who is calm under pressure, clear communicator, and always setting the team up to succeed. If you love leading people, creating strong systems, and delivering a customer experience that feels professional and human - you'll thrive here. What You'll Do Lead the daily operations of the front office/customer service team - overseeing staff performance, coaching, and accountability. Ensure every customer interaction is high-quality, mission-aligned, friendly, and professional. Train, assign, oversee, mentor, and (when needed) address performance issues to meet standards. Ensure shelter adoption team protocols and processes are effective and used consistently. Support and oversee intake and adoption processes, making sure the public receives accurate information. Step into tough moments: guide employees through complex situations and resolve escalated complaints/disputes. Build staffing coverage: ensure shifts are staffed, approve time off, and fill open shifts. Oversee supply ordering and inventory to keep the front office fully stocked. Track the details that matter: update contact info in PetPoint and keep adoption plans organized. Prepare monthly and yearly shelter reports for Board meetings. Support adoption counseling as needed: greet customers, answer phones, route calls, counsel/match adopters, and complete paperwork. Monitor Lost & Found resources (Craigslist, Indy Lost Pet, shelter lost reports) for possible matches. Close the day strong: reconcile cash drawer and credit card totals during end-of-day process. Partner with the Director of Operations to identify ways to increase revenue streams and improve front office results. Who You Are You embrace a No-Kill Philosophy and lead with integrity. You're a self-starter: you don't wait to be told what's broken - you fix it. You're confident in conflict resolution and can de-escalate with professionalism and empathy. You thrive in a fast-paced environment with heavy multitasking and shifting priorities. PetPoint experience is preferred. You're a strong communicator (written and verbal) and can coach others clearly. You're a motivating, diplomatic “people person” who builds trust and morale. You're flexible for nights/weekends. You can work in an environment with animal sounds, smells, and allergens. You have experience with behavior modification/testing programs. Why You'll Love Working Here At HSHC, compassion meets excellence. We offer: Full benefits (medical, dental, vision, disability, life insurance) Generous PTO starting day one Matching 401(k) Employee pet perks - including vaccines, meds, and supplies at cost or free Professional development and certification funding The chance to make every day count for the animals who need us most Ready to lead with heart? Apply today - Please send your resume, cover letter, and salary expectations to *********************************

The tamale place is looking to fill full and part time Custer service positions. The right candidate must be able to follow directions easily and must take pride in what you do . Hours of operation are mon-sat 10-9 and Sunday 12-8 No late nights Open availability preferred Compensation based on experience Paid breaks and employee meals Must fill out paper application 1155 e stop 11 rd 13173008748 Www.thetamaleplace.com Additional Information All your information will be kept confidential according to EEO guidelines.

**Job Title: Office Manager and Customer Service** We are seeking a diligent and dynamic Office Manager and Customer Service professional to join our team. This dual-role position requires an organized individual who can efficiently manage office operations while delivering exceptional customer service. The ideal candidate will be highly motivated, detail-oriented, and possess strong interpersonal skills. **Key Responsibilities:** - Oversee daily office functions to ensure a smooth and efficient workflow. - Manage administrative staff, delegating tasks, and providing professional support as needed. - Develop and implement office procedures and policies to improve efficiencies and compliance. - Maintain an organized and cohesive working environment for all team members. - Handle incoming customer inquiries, providing accurate information and resolving issues in a timely manner. - Foster positive relationships with customers, addressing concerns with tact and professionalism. - Coordinate with various departments to ensure customer satisfaction and swift resolution of inquiries. - Assist in hiring, training, and supervising office support staff. - Monitor office supplies and inventory, processing orders as necessary. - Prepare reports, presentations, and correspondence as needed by management. **Qualifications:** - Bachelor's degree in Business Administration, Management, or a related field is preferred. - Proven experience in office management and customer service. - Strong organizational and multitasking skills. - Excellent verbal and written communication skills. - Proficient in MS Office Suite and familiarity with office management software. - Ability to work independently and as part of a team. - Customer-focused attitude with a problem-solving mindset. **Benefits:** - Competitive salary commensurate with experience. - Health, dental, and vision insurance. - Paid time off and holiday benefits. - Opportunities for professional development and career growth. **How to Apply:** Interested candidates are invited to submit their resume and cover letter detailing relevant experience. We are an equal opportunity employer and encourage candidates from all backgrounds to apply. We are excited to welcome a new member to our team who shares our dedication to excellence in office management and customer service.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. This Manager, Large Enterprises Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio. Job Responsibilities: + Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition. + Engage, develop and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Maintaining detailed understanding of the customers' business, their organizational goals and objectives. + Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities. + Interface with various divisions of American Express to develop and implement customized and strategic account plans. + Achieve portfolio growth and retention targets. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth. + Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. Qualifications: + Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following: + Must possess a sense of urgency to drive results. + Experience with managing complex and challenging clients. + Ability to foster and build new executive relationships and develop a strong web of influence within the defined client portfolio. + Demonstrate a deep resilience to drive results and win. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25023616

We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here (************************************************************** You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. + An experienced ServiceNow developer. + You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. + You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. + You are someone that is process oriented and prefers order over chaos. + You are comfortable asking for help from peers and Subject Matter Experts + Strong background working with Enterprise Software companies and/or Consulting companies. The Work: + Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. + Manage all aspects of project delivery and solution delivery + Lead and manage the implementation project team + Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports + Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress + Drive the continuous improvements of our implementation methodology and service offerings based on client experiences + Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments + Strong background working with Enterprise Software companies and/or Consulting companies + Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems + As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Basic Qualifications + Minimum 5 Years' knowledge and experience working with or implementing ServiceNow + Minimum 3 Years' experience in JavaScript or related application development + Completed Certification - ServiceNow Certified System Administrator (CSA) + Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications + Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have + PMP or CSM certification + Strong interpersonal skills, customer centric attitude + Proven team player and team builder + Strong organizational and analytical skills + Familiarity with SaaS deployments and its supporting architecture + A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management + ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements + Proven ability to build, manage and foster a team-oriented environment + Proven ability to work creatively and analytically in a problem-solving environment + Desire to work in an information systems environment. + Excellent communication (written and oral) and interpersonal skills. + Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.