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Become A Customer Service Manager

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Working As A Customer Service Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $70,547

    Average Salary

What Does A Customer Service Manager Do

A Customer Service Manager ensures customer satisfaction through providing problem-solving resources. They keep accurate records and document customer service actions and discussions.

9,196 Customer Service Manager jobs More

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Real Customer Service Manager Salaries

Job Title Company Location Start Date Salary
Customer Service Manager (Medical Supplies) Lynx Medical Management LLC Englewood, NJ May 18, 2015 $222,352
Manager, Customer Service Analytics Netflix, Inc. Los Gatos, CA Jun 13, 2016 $216,757
Customer Service Manager Dong Chuel America, Inc. San Diego, CA Nov 19, 2014 $144,685
Manager-Customer Service Analytics Netflix, Inc. Los Gatos, CA Jun 13, 2013 $143,083 -
$275,000
Customer Service Manager/Product Manager Dan Desmet & Associates, Inc. Suwanee, GA Sep 22, 2013 $139,089
Technical Customer Service Manager Emeter Corporation Foster City, CA Sep 16, 2016 $137,700
Customer Service Manager Lr/Hs Liebherr Mining & Construction Equipment Inc. Houston, TX Oct 21, 2016 $131,844 -
$160,000
Senior Customer Service Manager (CSM) Yammer, Inc. New York, NY Mar 01, 2012 $120,000
Customer Support & Services Manager Nokia Networks Us Son LLC Bothell, WA Oct 01, 2015 $115,000
Customer Service Manager Cisco Systems, Inc. Costa Mesa, CA Dec 25, 2016 $113,402 -
$147,300
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Top Skills for A Customer Service Manager

CustomerServiceRepsProceduresFrontEndAssociatesEnsureCustomerSatisfactionISOCustomerComplaintsPayrollFinancialServiceDepartmentServiceDeskSafetyCustomerServiceIssuesCustomerRelationsCompanyPoliciesLossPreventionDataEntryAuditCustomerInquiriesDailyOperationsInventoryControl

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Top Customer Service Manager Skills

  1. Customer Service Reps
  2. Procedures
  3. Front End Associates
You can check out examples of real life uses of top skills on resumes here:
  • Promoted to manager position to recruit, train and supervise 100+ customer service reps, senior reps and supervisors.
  • Have ability to read, analyze, and interpret general business periodicals, professional journals, technical, and regulatory procedures.
  • Develop, update and manage the necessary department processes and procedures for the front end associates.
  • Supported production manager with solutions for quality control to ensure customer satisfaction.
  • Communicate associate evaluation deadlines to the responsible supervisors in a clear and timely manner.

Top Customer Service Manager Employers

What Kind Of Companies Hire a Customer Service Manager

  1. Walmart
  2. Hobby Lobby
  3. Walmart Supercenter
  4. Food Lion
  5. Fifth Third Bank
  6. McDonald's
  7. Kroger
  8. AT&T
  9. Rural King
  10. Hastings Water Works
What type of job are your looking for?
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Customer Service Manager Videos

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A Day in the Life - Health Services Manager

Career Advice on becoming a Client Services Manager by Richard D (Full Version)