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Become A Customer Service Manager

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Working As A Customer Service Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $70,547

    Average Salary

What Does A Customer Service Manager Do

A Customer Service Manager ensures customer satisfaction through providing problem-solving resources. They keep accurate records and document customer service actions and discussions.

Customer Service Manager jobs

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Average Length of Employment
Service Manager 3.9 years
Service Supervisor 3.8 years
Manager 3.7 years
Front End Manager 3.4 years
Assistant Manager 2.9 years
Service Lead 2.9 years
Customer Leader 2.6 years
Top Employers Before
Cashier 12.4%
Manager 5.1%
Supervisor 2.6%
Internship 2.4%
Top Employers After
Cashier 5.6%
Manager 5.4%
Owner 2.2%
Supervisor 2.2%

Customer Service Manager Demographics

Gender

Female

62.4%

Male

36.0%

Unknown

1.6%
Ethnicity

White

80.5%

Hispanic or Latino

11.0%

Asian

6.4%

Unknown

1.6%

Black or African American

0.6%
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Languages Spoken

Spanish

60.9%

French

8.6%

German

3.6%

Portuguese

3.5%

Italian

3.3%

Chinese

2.4%

Mandarin

2.3%

Carrier

2.1%

Arabic

2.0%

Hindi

1.9%

Japanese

1.9%

Russian

1.6%

Vietnamese

1.1%

Urdu

1.1%

Korean

0.9%

Cantonese

0.9%

Polish

0.6%

Tagalog

0.5%

Greek

0.5%

Swedish

0.4%
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Customer Service Manager Education

Schools

University of Phoenix

33.0%

Kaplan University

5.8%

Ashford University

5.3%

Strayer University

5.2%

Liberty University

5.0%

Southern New Hampshire University

4.9%

American InterContinental University

4.1%

Michigan State University

3.6%

Grand Canyon University

3.6%

University of Houston

3.2%

University of South Florida

2.9%

Arizona State University

2.8%

Indiana Wesleyan University

2.8%

Pennsylvania State University

2.6%

University of Central Florida

2.6%

Troy University

2.6%

Northern Illinois University

2.6%

Florida State University

2.6%

Northern Virginia Community College

2.4%

University of Louisville

2.4%
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Majors

Business

38.6%

Accounting

5.9%

Psychology

5.0%

Management

4.9%

Criminal Justice

4.9%

Marketing

4.2%

Communication

4.1%

Health Care Administration

3.9%

General Studies

3.3%

Nursing

3.3%

Human Resources Management

2.9%

Education

2.8%

Medical Assisting Services

2.5%

Finance

2.5%

Computer Science

2.4%

English

2.2%

Liberal Arts

2.1%

Political Science

1.6%

Elementary Education

1.6%

Computer Information Systems

1.5%
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Degrees

Bachelors

36.9%

Other

31.2%

Associate

14.2%

Masters

10.4%

Certificate

4.7%

Diploma

1.5%

License

0.6%

Doctorate

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Customer Service Manager Salaries

Job Title Company Location Start Date Salary
Customer Service Manager (Medical Supplies) Lynx Medical Management LLC Englewood, NJ May 18, 2015 $222,352
Manager, Customer Service Analytics Netflix, Inc. Los Gatos, CA Jun 13, 2016 $216,757
Customer Service Manager Dong Chuel America, Inc. San Diego, CA Nov 19, 2014 $144,685
Manager-Customer Service Analytics Netflix, Inc. Los Gatos, CA Jun 13, 2013 $143,083 -
$275,000
Customer Service Manager/Product Manager Dan Desmet & Associates, Inc. Suwanee, GA Sep 22, 2013 $139,089
Customer Service Manager Lr/Hs Liebherr Mining & Construction Equipment Inc. Houston, TX Oct 21, 2016 $131,844 -
$160,000
Customer Service Manager Cisco Systems, Inc. Costa Mesa, CA Dec 25, 2016 $113,402 -
$147,300
Manager, Customer Service Orient Precision America, Inc. San Diego, CA Oct 21, 2011 $110,656
Customer Service Manager III Amazon Web Services, Inc. Seattle, WA Nov 28, 2016 $110,000
Customer Service Manager Appsfreedom, Inc. Monroe, NJ Jun 27, 2016 $110,000
Business Development and Customer Service Manager Human Footprint, Inc. San Francisco, CA Aug 01, 2015 $109,408
Customer Service Manager Alstom Power Inc. VA Sep 28, 2012 $105,312
Customer Service Manager Expert Semiconductor Technology, Inc. Scotts Valley, CA Aug 01, 2013 $82,659 -
$113,090
Customer Service Manager Expert Semiconductor Technology, Inc. Scotts Valley, CA Jun 01, 2013 $82,659 -
$113,090
Paint Application and Customer Service Manager Sprimag, Inc. Olde West Chester, OH Sep 08, 2015 $81,598 -
$90,000
Customer Service Manager, Latin America Teleflex Medical Incorporated Parkton, NC Aug 08, 2011 $80,000
Customer Service Manager China Telecom (Americas) Corporation Herndon, VA Nov 21, 2016 $80,000
Customer Service Manager Asentinel LLC Memphis, TN Jan 16, 2014 $79,298
Web Customer Services Manager Bloomberg, LP New York, NY Jun 22, 2012 $64,000
Manager of Customer Service (Compliance) Cascaded Purchase Holdings Lebanon, NH Feb 08, 2016 $62,370 -
$67,500
Regional Customer Service Manager Continental Pools, Inc. Chantilly, VA Sep 10, 2014 $62,000
Customer Service Manager Scline USA Corp Miami, FL Jul 03, 2016 $61,859
Public Relations/Customer Service Manager Clear Hospitality Group LLC Clearwater, FL Sep 26, 2014 $61,337
Customer Service Manager SPX Flow Technology Systems, Inc. Goldsboro, NC Apr 28, 2013 $61,000
Applications and Customer Service Manager JUMO Process Control, Inc. Canastota, NY Mar 01, 2011 $60,000
Inside Sales and Customer Service Manager Khatod North America LLC Pembroke, MA Jun 09, 2016 $60,000

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Top Skills for A Customer Service Manager

CustomerServiceRepsProceduresFrontEndAssociatesEnsureCustomerSatisfactionISOCustomerComplaintsPayrollFinancialServiceDepartmentServiceDeskSafetyCustomerServiceIssuesCustomerRelationsCompanyPoliciesLossPreventionDataEntryAuditCustomerInquiriesDailyOperationsInventoryControl

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Top Customer Service Manager Skills

  1. Customer Service Reps
  2. Procedures
  3. Front End Associates
You can check out examples of real life uses of top skills on resumes here:
  • Promoted to manager position to recruit, train and supervise 100+ customer service reps, senior reps and supervisors.
  • Have ability to read, analyze, and interpret general business periodicals, professional journals, technical, and regulatory procedures.
  • Develop, update and manage the necessary department processes and procedures for the front end associates.
  • Supported production manager with solutions for quality control to ensure customer satisfaction.
  • Communicate associate evaluation deadlines to the responsible supervisors in a clear and timely manner.

Top Customer Service Manager Employers

Customer Service Manager Videos

Career Advice on becoming a Mortuary Services Manager by Nicola W (Full Version)

A Day in the Life - Health Services Manager

Career Advice on becoming a Client Services Manager by Richard D (Full Version)

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