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Best Customer Service Manager certifications
The best certifications for a customer service manager are Certified Pharmacy Technician (CPhT), Certified Management Accountant (CMA), and Certified Manager Certification (CM).
Customer service manager certifications demonstrate your competency as a customer service manager to employers. However, not all customer service manager certifications provide the same value.
Below is a list of the best customer service manager certifications. Obtaining a customer service manager certification will give you a leg up when you apply for jobs and increase your potential salary.
20 best certifications for customer service managers
20 best customer service manager certifications
1. Certified Pharmacy Technician (CPhT)
PTCB's pharmacy technician certification program enables technicians to work more effectively with pharmacists to offer safe and effective patient care and service. Certification is achieved by meeting specific eligibility requirements and earning a passing score on the Pharmacy Technician Certification Exam (PTCE). The PTCB certification program is accredited by the National Commission for Certifying Agencies (NCCA).
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or Written Exam Required? Yes
- Renewal Required? Every 2 year(s)
2. Certified Management Accountant (CMA)
The CMA (Certified Management Accountant) is the advanced professional certification specifically designed to measure the accounting and financial management skills that drive business performance.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or Written Exam Required? Yes
- Renewal Required? Every 1 year(s)
3. Certified Manager Certification (CM)
The Certified Manager Animal Resources (CMAR) certification program is designed to raise competency and professionalism in the field of Animal Resources Management. The CMAR designation involves a series of four examinations: three exams arranged via an organization called the Institute for Certified Professional Managers (ICPM), and the Animal Resources Exam offered by AALAS. Obtaining the CMAR designation is a sign of professionalism in the field of animal resources management.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or Written Exam Required? Yes
- Renewal Required?
4. International Accredited Business Accountant (IABA)
ACAT seeks to ensure that all accredited individuals possess both the theoretical knowledge and the practical knowledge necessary to be successful practitioners. For that reason, candidates for accreditation must satisfy an experience requirement before becoming fully credentialed: three years of related work experience, up to two of which may be satisfied through college credit. Related work experience includes verifiable experience in accounting, financial services, or other field requiring a practical and theoretical knowledge of the subject matter covered on the ACAT Comprehensive Examination for the International Accredited Business Accountant. Those who pass the exam but who have not met the experience requirement may market themselves as having passed the ACAT Comprehensive Examination for International Accredited Business Accountant, but are not entitled to use the IABA designation.
- More than two years of education or training after high school required? No
- More than two years of work experience required? Yes
- Oral or Written Exam Required? Yes
- Renewal Required? No
5. Certified Sales Professional (CSP)
The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling. From business creation to improved time and territory management; goal-setting to prospecting, and everything in between, attendees return to the territory with a renewed enthusiasm for selling.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or Written Exam Required? Yes
- Renewal Required? Every 3 year(s)
6. Food Safety Manager Certification
The National Registry's Certified Food Safety Professional examination has been developed following the strictest test development procedures. The Certified Food Safety Manager examination is accredited by the American National Standards Institute using standards set by the Conference for Food Protection.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or Written Exam Required? Yes
- Renewal Required? Every 5 year(s)
7. Certified Medical Office Manager (CMOM)
Experienced medical office professionals with exceptional administrative skills are eligible to sit for the Certified Medical Office Manager (CMOM) exam. To attain CMOM certification, all candidates must demonstrate a high level of knowledge in financial management, managed care contracting, personnel, and time management. Risk management, medical record keeping and facility management issues should also be mastered.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or Written Exam Required? Yes
- Renewal Required?
8. Automotive Sales Professional
This is a tremendous opportunity for everyone who has an interest in automotive sales to become a knowledgeable, ethical and customer-focused trained individual and enjoy great career success.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or Written Exam Required? Yes
- Renewal Required? Every 3 year(s)
9. Sales Management
The SIOR designation is a professional achievement for highly qualified commercial real estate practitioners with a strong transactional history in brokerage, fee-based services, or executive management.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or Written Exam Required? Yes
- Renewal Required?
10. Nationally Certified Medical Office Assistant (NCMOA)
Medical Office Assistants typically perform administrative duties for health care providers in office settings, although some may also perform basic clinical tasks (as allowed by state laws). Their responsibilities will vary by employer, but may include answering telephones, greeting patients, updating and filing medical records, completing insurance forms, handling correspondence, scheduling appointments, and handling billing or bookkeeping.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or Written Exam Required? Yes
- Renewal Required? Every 1 year(s)
11. Certified Security Supervision & Management (CSS)
The program candidate must have six months previous security supervisory/management experience or equivalent. Remit the certification fee to IFPO to receive the CSSM application. Candidates accepted into this portion of the program are required to address 10 simulated workplace scenarios demanding supervisory/management action.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or Written Exam Required? Yes
- Renewal Required? Every 2 year(s)
12. Master Project Manager (MPM)
If you have 3+ years of Project Management Experience, you may apply for MPM™ Master Project Manager Board Certification.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or Written Exam Required? Yes
- Renewal Required? Every 2 year(s)
13. Certified Supply Chain Professional (CSCP)
Due to an overwhelming request for an entry level industry certification, the American Society of Transportation and Logistics (AST&L) now offers the Professional Designation in Logistics and Supply Chain Management (PLS) to professionals seeking an understanding of the key strategies for improving customer service and increasing the efficiency of their logistics and supply chain operations. The purpose of the PLS is to recognize individuals that have completed a course of study examining the strategies for improving logistics and supply chain operations and are seeking to apply this knowledge within their profession. This designation is granted to AST&L members who have successfully passed the comprehensive examination.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or Written Exam Required? Yes
- Renewal Required? Every 5 year(s)
14. Master Certified Electronics Technician (CETma)
A technician with six or more years combined work and electronics training may be eligible for the ETA Master Certified Electronics Technician (CETma) certification. The Master certification was created to showcase those technicians who are able to demonstrate proficiency in the many fields of electronics. In addition to the Associate level certification, one must successfully obtain six other certifications, with no more than two originating from the same specialized category, in order to qualify.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or Written Exam Required? Yes
- Renewal Required? Every 1 year(s)
15. Certified Food Manager (CFM)
These certifications test beyond culinary skills, but rather, focus on the skills needed for the food service professional seeking a management and executive career. These certifications test your knowledge from basic cooking to menu design, management, human resources, accounting and marketing.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or Written Exam Required? Yes
- Renewal Required? Every 3 year(s)
16. Project Management Professional (PMP)
The PMP designation following your name tells current and potential employers that you have demonstrated a solid foundation of knowledge from which you can competently practice project management.To be eligible for a PMP Credential, you must first meet specific educational and project management experience requirements and agree to adhere to a code of professional conduct. The final step to becoming a PMP is passing a rigorous multiple-choice examination designed to objectively assess and measure your ability to apply project management knowledge in the following six domains: initiating the project, planning the project, executing the project, monitoring and controlling the project, closing the project, and professional and social responsibility. This computer-based examination is administered globally with translation aids in 10 languages.
- More than two years of education or training after high school required? No
- More than two years of work experience required? Yes
- Oral or Written Exam Required? Yes
- Renewal Required? Every 3 year(s)
17. Certified Customer Service Specialist (CSS)
The Customer Service Specialist (CSS) is a certification that validates one's work skills through employability concepts. Though developed to meet the role of an evolving service oriented electronics technician, CSS is relevant to every industry, employer and employee. Topics included are Safety, Ethics, Respect, Teamwork, Communication, Telephone and Email Techniques, Problem Solving, Interpersonal Relationships, and Sales and Marketing.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or Written Exam Required? Yes
- Renewal Required?
18. Society for Human Resource Management Certified Professional (SHRM-CP)
HR professionals who implement policies and strategies, serve as point of contact for staff and stakeholders, deliver HR services, and perform operational HR functions, should take the SHRM-CP exam.
- More than two years of education or training after high school required? No
- More than two years of work experience required? Yes
- Oral or Written Exam Required? Yes
- Renewal Required? Every 3 year(s)
19. Managed Healthcare Professional (MHP)
Earning the Center's MHP designation means that you've acquired the knowledge and skills to pursue a management position in the health insurance industry. You'll learn about management roles and organizational structures of managed care, as well as its operation and administration. And, you'll understand the unique developments and trends that have shaped managed care, as well as the policies and processes of the regulatory arena and evaluation measurements that determine the quality of managed care plans.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or Written Exam Required? Yes
- Renewal Required? No
20. Certified Technical Professional (CTP)
Certified Technical Professional (CTP) program is designed to serve graduates of both 2-Year and 4-Year Programs. The exam is broad-based, geared to technical programs without a management component that result in either an associate (AS, AAS) degree or a baccalaureate (BS, BA) degree.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or Written Exam Required? Yes
- Renewal Required?
What is the best certification for a customer service manager?
The best customer service manager certification is Certified Pharmacy Technician (CPhT). The Certified Pharmacy Technician (CPhT) is awarded by the Pharmacy Technician Certification Board. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience.
Here's a bit more background on how to obtain this customer service manager certification:
- To become a certified Certified Pharmacy Technician (CPhT), you need to pass the exam.
- Lucky you - certification doesn't require more than two years of work experience.
- Renew certification every 2 year.
What are some of the most in-demand certifications for customer service managers?
The most in-demand customer service manager certification is Sales Management based on all active job postings. Having this customer service manager certification will give you access to more customer service manager jobs with higher salaries.
What certifications can impact a customer service manager career and salary?
The Certified Supply Chain Professional certification will help you to secure a supply chain manager position, which will increase your pay and career trajectory. A supply chain manager's average salary is $95,016 whereas customer service managers make an average salary of $61,487.
The most common combination of customer service manager certifications include: Certified Pharmacy Technician (CPhT), Certified Management Accountant (CMA), and Certified Manager Certification (CM).
Online courses for customer service managers to earn certifications
1. Customer Service Fundamentals
There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...
2. Customer Service & Support For Customer Service Executives
Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...
3. Customer Service, Customer Support, And Customer Experience
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
4. Customer Service Foundation
An introductory course about understanding the foundations of Customer Service...
5. Customer Service Mastery: Delight Every Customer
Master Customer Service using this practical customer care course...
6. Start Improving Customer Service
Creating a Customer Service advantage in Your department or business through communication and Customer Management...
7. Customer Service
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8. Customer Service Fundamentals: Putting People First
Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...
9. Customer Service: 6 Keys To Exceptional Customer Service
Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...
10. Customer Service Training: Dealing with Difficult Customers
Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...
11. [2023] Customer Service 2.0: Learn Digital Customer Service
Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...
12. The Customer: Build a Customer Service Strategy (BITE SIZE)
For you and your team to be successful in providing great customer service, start by putting your customer first...
13. Fundamentals of Logistics, Supply Chain & Customer Service
Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...
14. SAP Customer Service (CS/SM) - Service Management module
Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...
15. Brilliant Customer Service: How to Impress your Customers!
Enhance your customer support and truly differentiate yourself from your competition!...
16. Outstanding Customer Service - The Ultimate Guide!
Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...
17. Customer Service: Keep 'em coming back!
How to give the best customer service in your industry and keep those customers raving about your business...
18. Customer Service Success: Take Your Skills to the Next Level
3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...
19. Customer Service Basics: Improve your Service now
The basic golden rules to kickstart your service...
20. Your Customer Service Toolbox: Best Practices for Beginners
Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...