Customer service manager cover letter

Customer Service Manager Cover Letter (With Examples)

Maintaining a standard of excellent customer service is key to having a successful business. It makes the difference between a customer returning to an establishment with their friends or warning everyone to avoid the business entirely. Companies hire customer service managers to uphold this quality and instill it in the employees that they supervise.

When you’re submitting application materials for this type of service-based supervisory position, it’s crucial to include a compelling cover letter that encourages the hiring manager to reach out with the next steps of the hiring process.

Parts of a Customer Service Manager Cover Letter

Even though a cover letter is a short correspondence, it puts your potential skills as a customer service manager on display. Communication, confidence, and organization are all essential skills to being a successful customer service manager. All these qualities can be conveyed by writing your cover letter well.

If you’re curious about how you can make a customer service manager application package stand out from the competition, check out the following steps to help you construct the parts.

Customer Service Manager Cover Letter Opening

The cover letter opening is the first words that a hiring manager reads when they decide if they’ll consider you any further. It sounds harsh, but that’s the reality of the hiring process. You need to impress quickly and consistently. That’s why an effective cover letter needs an excellent introduction.

Start by using the proper professional email format. Include all of your relevant contact information. Examples of contact information to include on a professional cover letter includes:

• Full name

• Preferred pronouns

• Professional email address

• City, state, and zip code of residence

• Professional website or LinkedIn profile

The details you can find of the hiring manager also need to be included in the introductory information. At the very least, find the hiring manager’s full name to address them by at the beginning of the letter to avoid saying “Dear Hiring Manager.” This builds a level of rapport early on in the letter.

The introduction of a customer service manager cover letter also includes the first paragraph of the email.

This is a light-hearted beginning that should only be a few sentences long but needs to include details, like the job title you’re applying for and the company name.

Customer Service Manager Cover Letter Body

Once the basic introduction has been made to the hiring manager, the next step is writing the body paragraphs. This is where the majority of details about your relevant background and accomplishments come in. Be wary of simply repeating everything that’s been disclosed by your resume. The goal is to go a little deeper into the information you’ve already given.

Additionally, have a copy of the job posting nearby when you’re writing the body paragraphs of the cover letter. Pick out details that they require in an ideal candidate that applies to your skills or work history and make special mention of those qualities.

By the end of reading the body paragraphs, the recruiter should be blown away by how well you fit the role’s requirements.

If you can’t find any relevant requirements in the job posting, stick to hard and soft skills that are crucial for being a customer service manager. Some examples of qualities to embed in your body paragraphs includes:

• Active listening

• Leadership

• Negotiation

• Motivation

• Performance tracking

• Collaboration

• Teamwork

Discuss information about your accomplishments in the role in addition to mentioning these relevant skills. The best way to communicate information about your accomplishments is by using statistics and quantifiable explanations.

For example, you could mention your approval rating percentage from customers in a previous job or a decrease in employee attrition during your management.

Customer Service Manager Cover Letter Closing Lines

With the bulk of the work done on your customer service manager cover letter, it’s time to add the finishing touches. These are called the closing lines.

The closing of a cover letter is about a paragraph long and expresses appreciation for being considered for the open job. In a sentence or two, simply thank the hiring manager for reading through your application materials. It’s also common for the closing lines to state your availability for an interview or restate the best way to contact you.

After adding these pieces to the closing paragraph, end the cover letter using a professional email sign-off followed by your full name. Feel free also to include your website, email, or phone number below your signature.

Example of a Customer Service Manager Cover Letter

Tips for Writing a Customer Service Manager Cover Letter

1. Express excitement for the role. More than other professions, being a customer service manager requires a heightened enthusiasm for the company and position.

   Companies want to hire customer service managers who will motivate their team to do their best work. That requires a little extra excitement for the job that should be expressed in your cover letter.

2. Be confident. Being a customer service manager is a supervisory role, which requires leadership soft skills. One of the most crucial qualities to embrace when writing a cover letter is confidence. It gets the hiring manager to trust your skills and customer service expertise.

3. Don’t make it longer than a page. Cover letters are meant to be a short introduction to a candidate, which is especially crucial for a customer service manager applicant. Working as a supervisory customer service employee is a competitive role that’s likely to get a landslide of applications.

   Keeping your cover letter brief ensures that the hiring manager doesn’t drift away from boredom while reading a hundred customer service management applications.