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The differences between customer service managers and assistant customer service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service manager and an assistant customer service manager. Additionally, a customer service manager has an average salary of $61,487, which is higher than the $34,118 average annual salary of an assistant customer service manager.
The top three skills for a customer service manager include strong customer service, payroll and customer satisfaction. The most important skills for an assistant customer service manager are customer service, store operations, and customer support.
| Customer Service Manager | Assistant Customer Service Manager | |
| Yearly salary | $61,487 | $34,118 |
| Hourly rate | $29.56 | $16.40 |
| Growth rate | 6% | -4% |
| Number of jobs | 313,110 | 198,396 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 43% |
| Average age | 44 | 47 |
| Years of experience | 6 | 6 |
Customer service managers are in charge of overseeing a group of customer service associates. They ensure that key metrics are met by the employees. These metrics usually include average handling time and customer satisfaction ratings. They also give coaching to employees who might need additional guidance in reaching team goals. Customer service managers are expected to have had experience on the operations floor to balance their role as a strategic leader and a people manager. They should have customer service skills, decision-making skills, and communication skills.
An assistant customer service manager is in charge of performing support tasks for managers, helping customer service operations run smoothly and efficiently. Among their responsibilities include assisting managers in supervising customer service teams, managing schedules and objectives, coordinating staff, and addressing issues and concerns, resolving them promptly and efficiently. There are also instances when they must communicate with customers to identify and meet their needs. Moreover, as an assistant manager, it is essential to monitor the workflow and progress of the workforce, all while enforcing the company's policies and regulations.
Customer service managers and assistant customer service managers have different pay scales, as shown below.
| Customer Service Manager | Assistant Customer Service Manager | |
| Average salary | $61,487 | $34,118 |
| Salary range | Between $35,000 And $105,000 | Between $28,000 And $41,000 |
| Highest paying City | Washington, DC | - |
| Highest paying state | New Jersey | - |
| Best paying company | KLA | - |
| Best paying industry | Manufacturing | - |
There are a few differences between a customer service manager and an assistant customer service manager in terms of educational background:
| Customer Service Manager | Assistant Customer Service Manager | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | California State University - Bakersfield |
Here are the differences between customer service managers' and assistant customer service managers' demographics:
| Customer Service Manager | Assistant Customer Service Manager | |
| Average age | 44 | 47 |
| Gender ratio | Male, 37.0% Female, 63.0% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% | Black or African American, 10.6% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 8% |