Customer service manager vs customer care manager

The differences between customer service managers and customer care managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service manager and a customer care manager. Additionally, a customer service manager has an average salary of $61,487, which is higher than the $41,181 average annual salary of a customer care manager.

The top three skills for a customer service manager include strong customer service, payroll and customer satisfaction. The most important skills for a customer care manager are patients, home health, and social work.

Customer service manager vs customer care manager overview

	Customer Service Manager	Customer Care Manager
Yearly salary	$61,487	$41,181
Hourly rate	$29.56	$19.80
Growth rate	6%	8%
Number of jobs	313,110	129,140
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 59%
Average age	44	47
Years of experience	6	6

What does a customer service manager do?

Customer service managers are in charge of overseeing a group of customer service associates. They ensure that key metrics are met by the employees. These metrics usually include average handling time and customer satisfaction ratings. They also give coaching to employees who might need additional guidance in reaching team goals. Customer service managers are expected to have had experience on the operations floor to balance their role as a strategic leader and a people manager. They should have customer service skills, decision-making skills, and communication skills.

What does a customer care manager do?

A customer care manager is primarily in charge of the customer care team that ensures that all clients are satisfied with a company's products and services. Moreover, a customer care manager's responsibilities typically revolve around conducting assessments of employee performances, resolving complex issues and concerns, managing schedules, delegating tasks, and producing progress reports and presentations. There are also instances when one must respond to calls and correspondence and report to supervisors. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals while implementing the company's policies and regulations.

Customer service manager vs customer care manager salary

Customer service managers and customer care managers have different pay scales, as shown below.

	Customer Service Manager	Customer Care Manager
Average salary	$61,487	$41,181
Salary range	Between $35,000 And $105,000	Between $28,000 And $59,000
Highest paying City	Washington, DC	Olympia, WA
Highest paying state	New Jersey	Washington
Best paying company	KLA	Adobe
Best paying industry	Manufacturing	Telecommunication

Differences between customer service manager and customer care manager education

There are a few differences between a customer service manager and a customer care manager in terms of educational background:

	Customer Service Manager	Customer Care Manager
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 59%
Most common major	Business	Business
Most common college	University of Pennsylvania	California State University - Bakersfield

Customer service manager vs customer care manager demographics

Here are the differences between customer service managers' and customer care managers' demographics:

	Customer Service Manager	Customer Care Manager
Average age	44	47
Gender ratio	Male, 37.0% Female, 63.0%	Male, 38.1% Female, 61.9%
Race ratio	Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5%	Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	10%	8%

Differences between customer service manager and customer care manager duties and responsibilities

Customer service manager example responsibilities.

Manage the accounts payable and accounts receivable dealing with the Michigan WIC program.
Ensure SLA compliance are achieved for all incident metrics as well as call resolution.
Manage installation and customization of ACD system and PBX for business office call center operations.
Develop and manage communications strategies, including Facebook, catalog production, email marketing, direct mail.
Lead efforts in developing and executing CRM with the team to identify areas of improvement within the departments.
Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.

Customer care manager example responsibilities.

Create and manage department documentation to meet ISO and FDA regulations.
Manage and complete projects that are assigned to the CSM group.
Plan, organize and manage all Medicare and Medicaid call center activities.
Manage relationships with vendors including, vendor selection, contract negotiations, escalations and SLA oversight and remediation.
Lead the redesign of IVR functionality leading to $700K in annual savings and less than a year ROI.
Manage customer communication, RMA program, key supplier performance audits and quarterly QBRs, and internal audits with major accounts.

Customer service manager vs customer care manager skills

Common customer service manager skills

Strong Customer Service, 15%
Payroll, 6%
Customer Satisfaction, 6%
Customer Complaints, 6%
Customer Service, 6%
ISO, 5%

Common customer care manager skills

Patients, 16%
Home Health, 12%
Social Work, 11%
Community Resources, 8%
Discharge Planning, 6%
Data Entry, 4%

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Customer Service Manager
Customer Service Manager vs Customer Care Manager

Updated January 8, 2025

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