Customer service manager vs customer support manager

The differences between customer service managers and customer support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service manager and a customer support manager. Additionally, a customer support manager has an average salary of $91,598, which is higher than the $61,487 average annual salary of a customer service manager.

The top three skills for a customer service manager include strong customer service, payroll and customer satisfaction. The most important skills for a customer support manager are project management, CRM, and technical support.

Customer service manager vs customer support manager overview

	Customer Service Manager	Customer Support Manager
Yearly salary	$61,487	$91,598
Hourly rate	$29.56	$44.04
Growth rate	6%	10%
Number of jobs	313,110	128,995
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 65%
Average age	44	47
Years of experience	6	6

What does a customer service manager do?

Customer service managers are in charge of overseeing a group of customer service associates. They ensure that key metrics are met by the employees. These metrics usually include average handling time and customer satisfaction ratings. They also give coaching to employees who might need additional guidance in reaching team goals. Customer service managers are expected to have had experience on the operations floor to balance their role as a strategic leader and a people manager. They should have customer service skills, decision-making skills, and communication skills.

What does a customer support manager do?

The responsibilities of a customer support manager revolve around overseeing the performance of customer support staff to ensure that all clients get optimal service. They mostly delegate tasks, address and resolve issues, manage schedules, train new employees, produce progress reports, assess performances, and set sales targets. There are also instances when one must respond to calls and correspondence, offer products and services, and manage the budget. Furthermore, as a manager, it is essential to lead and encourage the team to reach sales targets while implementing the company's policies and regulations.

Customer service manager vs customer support manager salary

Customer service managers and customer support managers have different pay scales, as shown below.

	Customer Service Manager	Customer Support Manager
Average salary	$61,487	$91,598
Salary range	Between $35,000 And $105,000	Between $64,000 And $130,000
Highest paying City	Washington, DC	Seattle, WA
Highest paying state	New Jersey	Washington
Best paying company	KLA	Amazon
Best paying industry	Manufacturing	Finance

Differences between customer service manager and customer support manager education

There are a few differences between a customer service manager and a customer support manager in terms of educational background:

	Customer Service Manager	Customer Support Manager
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 65%
Most common major	Business	Business
Most common college	University of Pennsylvania	California State University - Bakersfield

Customer service manager vs customer support manager demographics

Here are the differences between customer service managers' and customer support managers' demographics:

	Customer Service Manager	Customer Support Manager
Average age	44	47
Gender ratio	Male, 37.0% Female, 63.0%	Male, 56.9% Female, 43.1%
Race ratio	Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5%	Black or African American, 9.6% Unknown, 4.9% Hispanic or Latino, 17.0% Asian, 6.1% White, 61.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	10%	8%

Differences between customer service manager and customer support manager duties and responsibilities

Customer service manager example responsibilities.

Manage the accounts payable and accounts receivable dealing with the Michigan WIC program.
Ensure SLA compliance are achieved for all incident metrics as well as call resolution.
Manage installation and customization of ACD system and PBX for business office call center operations.
Develop and manage communications strategies, including Facebook, catalog production, email marketing, direct mail.
Lead efforts in developing and executing CRM with the team to identify areas of improvement within the departments.
Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.

Customer support manager example responsibilities.

Manage global on-boarding program for new and existing SaaS customers.
Design, develop and implement internal applications to manage the SaaS and CDN platforms.
Manage one-on-one relationship with larger customers and sales reps. set up and test EDI transactions for new customers.
Lead the companywide roll-out of a new ticketing system, Zendesk, from evaluation and purchase through implementation.
Manage UNIX system support including IBM platform direction, research, sizing, proposals and weekly performance reporting.
Manage POS and desktop support help desk function for all of Wendy's company-own restaurants and corporate/field office locations.

Customer service manager vs customer support manager skills

Common customer service manager skills

Strong Customer Service, 15%
Payroll, 6%
Customer Satisfaction, 6%
Customer Complaints, 6%
Customer Service, 6%
ISO, 5%

Common customer support manager skills

Project Management, 9%
CRM, 5%
Technical Support, 5%
Salesforce, 4%
Account Management, 4%
Customer Satisfaction, 3%

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Customer Service Manager
Customer Service Manager vs Customer Support Manager

Updated January 8, 2025

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