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The differences between customer service managers and service center managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service manager and a service center manager. Additionally, a customer service manager has an average salary of $61,487, which is higher than the $40,821 average annual salary of a service center manager.
The top three skills for a customer service manager include strong customer service, payroll and customer satisfaction. The most important skills for a service center manager are OSHA, LTL, and payroll.
| Customer Service Manager | Service Center Manager | |
| Yearly salary | $61,487 | $40,821 |
| Hourly rate | $29.56 | $19.63 |
| Growth rate | 6% | 6% |
| Number of jobs | 313,110 | 319,460 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 61% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
Customer service managers are in charge of overseeing a group of customer service associates. They ensure that key metrics are met by the employees. These metrics usually include average handling time and customer satisfaction ratings. They also give coaching to employees who might need additional guidance in reaching team goals. Customer service managers are expected to have had experience on the operations floor to balance their role as a strategic leader and a people manager. They should have customer service skills, decision-making skills, and communication skills.
A service center manager is responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements. Service center managers strategize techniques to maximize operational productivity and identifying cost-reduction procedures with high-quality deliverables. They also negotiate contracts with suppliers, as well as meeting with potential clients to discuss business services, generating more revenue resources to maintain the company's financial stability and performance in the market.
Customer service managers and service center managers have different pay scales, as shown below.
| Customer Service Manager | Service Center Manager | |
| Average salary | $61,487 | $40,821 |
| Salary range | Between $35,000 And $105,000 | Between $30,000 And $54,000 |
| Highest paying City | Washington, DC | Syracuse, NY |
| Highest paying state | New Jersey | Rhode Island |
| Best paying company | KLA | Capgemini |
| Best paying industry | Manufacturing | Energy |
There are a few differences between a customer service manager and a service center manager in terms of educational background:
| Customer Service Manager | Service Center Manager | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between customer service managers' and service center managers' demographics:
| Customer Service Manager | Service Center Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 37.0% Female, 63.0% | Male, 73.6% Female, 26.4% |
| Race ratio | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |