Customer service manager demographics and statistics in the US
Customer service manager demographics research summary. Zippia estimates customer service manager demographics and statistics in the United States by using a database of 30 million profiles. Our customer service manager estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service managers after extensive research and analysis:
- There are over 236,449 customer service managers currently employed in the United States.
- 63.0% of all customer service managers are women, while 37.0% are men.
- The average customer service manager age is 44 years old.
- The most common ethnicity of customer service managers is White (67.0%), followed by Hispanic or Latino (15.5%), Asian (6.4%) and Black or African American (6.3%).
- In 2022, women earned 88% of what men earned.
- 10% of all customer service managers are LGBT.
- Customer service managers are 53% more likely to work at private companies in comparison to public companies.
On this page
Customer service manager demographics by:
Customer service manager gender statistics
63.0% of customer service managers are women and 37.0% of customer service managers are men.
- Female, 63.0%
- Male, 37.0%
Customer service manager gender ratio
| Gender | Percentages |
|---|---|
| Female | 63.0% |
| Male | 37.0% |
Customer service manager gender pay gap
Women earn 88¢ for every $1 earned by men
Male income
$64,527
Female income
$56,505
Customer service manager gender ratio over time
This data breaks down the percentage of men and women in customer service manager positions over time. Currently, 63.0% of customer service managers are female.
Customer service manager gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 42.98% | 57.02% |
| 2011 | 42.26% | 57.74% |
| 2012 | 41.40% | 58.60% |
| 2013 | 41.96% | 58.04% |
| 2014 | 43.91% | 56.09% |
| 2015 | 42.53% | 57.47% |
| 2016 | 43.50% | 56.50% |
| 2017 | 40.71% | 59.29% |
| 2018 | 40.63% | 59.37% |
| 2019 | 38.62% | 61.38% |
| 2020 | 38.73% | 61.27% |
| 2021 | 37.02% | 62.98% |
Customer service manager related jobs gender ratio
We compared customer service managers with similar job titles to see how gender ratios vary. As you can see, district commercial superintendent and street superintendent have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Administrative Assistant To General Manager | 9% | 91% |
| Manager Stylist | 9% | 91% |
| Salon Manager | 12% | 88% |
| Customer Service Manager | 37% | 63% |
| General Superintendent | 97% | 3% |
| Street Superintendent | 97% | 3% |
| District Commercial Superintendent | 98% | 2% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service manager demographics by race
The most common ethnicity among customer service managers is White, which makes up 67.0% of all customer service managers. Comparatively, 15.5% of customer service managers are Hispanic or Latino and 6.4% of customer service managers are Asian.
- White, 67.0%
- Hispanic or Latino, 15.5%
- Asian, 6.4%
- Black or African American, 6.3%
- Unknown, 4.3%
- American Indian and Alaska Native, 0.5%
Customer service manager race
| Customer service manager race | Percentages |
|---|---|
| White | 67.0% |
| Hispanic or Latino | 15.5% |
| Asian | 6.4% |
| Black or African American | 6.3% |
| Unknown | 4.3% |
| American Indian and Alaska Native | 0.5% |
Customer service manager race and ethnicity over time
See how customer service manager racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service manager race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 74.70% | 6.37% | 5.33% | 11.30% |
| 2011 | 74.54% | 6.53% | 5.35% | 11.02% |
| 2012 | 74.19% | 6.10% | 5.48% | 12.10% |
| 2013 | 74.69% | 5.92% | 5.53% | 11.46% |
| 2014 | 73.59% | 5.89% | 5.42% | 12.81% |
| 2015 | 73.60% | 5.96% | 5.36% | 12.73% |
| 2016 | 71.27% | 6.47% | 5.81% | 13.95% |
| 2017 | 72.62% | 5.95% | 5.55% | 13.45% |
| 2018 | 72.19% | 5.72% | 6.13% | 13.31% |
| 2019 | 70.81% | 5.99% | 6.17% | 14.39% |
| 2020 | 69.05% | 6.03% | 5.81% | 14.28% |
| 2021 | 67.00% | 6.27% | 6.44% | 15.48% |
Customer service manager wage gap by race
According to our data, asian customer service managers have the highest average salary compared to other ethnicities. Black or african american customer service managers have the lowest average salary at $61,069.
| Ethnicity | Salary |
|---|---|
| Unknown | $63,344 |
| White | $66,349 |
| Black or African American | $61,069 |
| Asian | $67,667 |
| Hispanic or Latino | $64,414 |
Average customer service manager age
See how the average age of customer service managers varies based on ethnicity and gender.
Male
Female
Customer service manager age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 42 | 45 |
| Unknown | 42 | 41 |
| Asian | 43 | 41 |
| Hispanic or Latino | 42 | 40 |
| White | 45 | 44 |
| American Indian and Alaska Native | 43 | 44 |
Customer service manager age breakdown
The average age of customer service managers is 40+ years years old, representing 64% of the customer service manager population.
Customer service manager age breakdown
| Customer Service Manager Years | Percentages |
|---|---|
| 40+ years | 64% |
| 30-40 years | 30% |
| 20-30 years | 6% |
Customer service manager educational attainment
The most common degree for customer service managers is bachelor's degree, with 46% of customer service managers earning that degree. The second and third most common degree levels are associate degree degree at 22% and associate degree degree at 20%.
- Bachelor's, 46%
- Associate, 22%
- High School Diploma, 20%
- Master's, 5%
- Other Degrees, 7%
Customer service managers by degree level
| Customer service manager degree | Percentages |
|---|---|
| Bachelor's | 46% |
| Associate | 22% |
| High School Diploma | 20% |
| Master's | 5% |
| Other Degrees | 7% |
Customer service manager jobs you might like
Customer service manager wage gap by degree level
According to the data, customer service managers with a Master's degree earn more than those without, at $85,273 annually. With a Doctorate degree, customer service managers earn a median annual income of $81,304 compared to $70,570 for customer service managers with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $85,273 |
| High School Diploma or Less | $54,504 |
| Bachelor's Degree | $70,570 |
| Doctorate Degree | $81,304 |
| Some College/ Associate Degree | $56,645 |
Customer service manager employment statistics
Most customer service managers work for a private in the retail industry.
Company size where customer service managers work
Below, you can see the size of companies where customer service managers work.
Customer service manager jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 3% |
| 100 - 500 employees | 8% |
| 500 - 1,000 employees | 5% |
| 1,000 - 10,000 employees | 24% |
| > 10,000 employees | 55% |
Customer service manager jobs by company type
Employees with the customer service manager job title have their preferences when it comes to working for a company. For instance, most customer service managers prefer to work at private companies over public companies.
Customer service manager jobs by sector
| Company type | Percentages |
|---|---|
| Education | 0% |
| Public | 46% |
| Private | 53% |
| Government | 1% |
Customer service manager jobs by industry
The most common industries for customer service managers are retail, finance and hospitality.
Customer service manager industry statistics
| Industry | Percentages |
|---|---|
| Retail | 28% |
| Fortune 500 | 22% |
| Finance | 8% |
| Hospitality | 6% |
| Transportation | 5% |
| Manufacturing | 5% |
| Professional | 4% |
| Technology | 4% |
| Telecommunication | 3% |
| Media | 2% |
| Automotive | 2% |
| Health Care | 2% |
| Insurance | 2% |
| Government | 1% |
| Utilities | 1% |
| Construction | 1% |
| Agriculture | 1% |
| Start-up | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
| Energy | 1% |
Customer service manager turnover and employment statistics
Customer service manager unemployment rate over time
The unemployment rate for customer service managers between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service manager unemployment rate by year
| Year | Customer service manager unemployment rate |
|---|---|
| 2010 | 6.02% |
| 2011 | 5.17% |
| 2012 | 4.50% |
| 2013 | 3.74% |
| 2014 | 3.19% |
| 2015 | 2.83% |
| 2016 | 2.57% |
| 2017 | 2.68% |
| 2018 | 2.15% |
| 2019 | 2.22% |
| 2020 | 3.68% |
| 2021 | 4.01% |
Average customer service manager tenure
The average customer service manager stays at their job for 1-2 years, based on the 97,328 customer service managers resumes in Zippia's database.
Customer service manager tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 12% |
| 1-2 years | 35% |
| 3-4 years | 19% |
| 5-7 years | 16% |
| 8-10 years | 6% |
| 11+ years | 11% |
Customer service manager LGBT ratio compared to similar jobs
Review the percent of customer service managers that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Facilities Manager | 7.93% | 13,167 |
| Project Manager Internship | 8.41% | 178,233 |
| Major Account Manager | 9.38% | 164,210 |
| Customer Service Manager | 10.39% | - |
| City Councilman | 11.63% | 5,129 |
| Senior Human Resources Generalist | 13.02% | 47,037 |
| Promotion Manager | 14.95% | 8,515 |
Similar customer service manager jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Facilities Manager | 7.93% | 13,167 |
| Project Manager Internship | 8.41% | 178,233 |
| Major Account Manager | 9.38% | 164,210 |
| City Councilman | 11.63% | 5,129 |
| Senior Human Resources Generalist | 13.02% | 47,037 |
| Promotion Manager | 14.95% | 8,515 |
Foreign languages spoken by customer service managers
The most common foreign language among customer service managers is Spanish at 63.9%. The second-most popular foreign language spoken is French at 7.9% and German is the third-most popular at 3.6%.
- Spanish, 63.9%
- French, 7.9%
- German, 3.6%
- Portuguese, 3.4%
- Italian, 2.7%
- Other, 18.5%
Customer service manager languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 63.9% |
| French | 7.9% |
| German | 3.6% |
| Portuguese | 3.4% |
| Italian | 2.7% |
| Other | 18.5% |
