Customer service manager job description

You're an original. So are we.

We're a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.

Where we lead, others follow. For more than 160 years, we've used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands: Levi's , Dockers , Denizen and Signature by Levi Strauss & Co.™

Supervisor contribute as an integral member of the store management team by contributing to the successful implementation of strategies and operational excellence that ensure brand equity, customer satisfaction and financial growth.

About the Role
Creates a high energy, compelling store experience by engaging consumers and modeling appropriate service behaviors to other associates, supervising and providing consistent coaching on sales training process in order to ensure the highest level of service and sales.Proactively resolve consumer concerns in a manner consistent with company policy and with consumer satisfaction in mind. Partner with store manager on elevated consumer issues Participates in training process for new hires and current employees on LS&CO culture, product knowledge, service practices, loss prevention, store policy and programs and other associate responsibilities.Partner with store management to set expectations, coach and contribute to an environment that encourages engagement, retention and talent. Deliver formal performance feedback in partnership with store management Efficient handling of all cash handling and merchandise operations such as shipment processing, floor set, markdown, and replenishment systems while maintaining standards. Perform store procedures in compliance with store policy.Works with the Store Manager, and/or Associate Manager and Assistant Store Manager(s) to flex store business strategies and meet or exceed established store and individual sales and performance goals daily Supervises store team in the absence of another member of management.Comply with all Levi's Stores policy, procedure, and programs, able to follow directives of store management

About You
Enjoy being busy and juggling multiple tasks, accomplishing multiple tasks in a fast-paced and deadline-oriented environment You are a collaborative role model exhibiting behaviors aligned with company culture of inclusion and belonging.Is self-starter with a growth mindset, enjoys learning new tools and adaptable to new initiatives Progressive retail leadership experience and proven skills in supervising, coaching and training Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts Ability to perform all essential job functions and able to lift up to 40 pounds. While performing the duties of the job the employee may be required to stand, walk, kneel, squat, crouch, bend, stoop, talk and hear. The employee is occasionally required to reach with hands and arms, to type, reach overhead, and climb ladders. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Must have reliable transportation High school diploma or GED preferred

We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered. Here's a small snapshot:
401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save.Five hours of paid volunteer time per month with nonprofit organizations Product discount of 60% off regular-price merchandise Paid Family Leave

Our policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, Vietnam era/disabled veteran status, physical or mental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment of applicants or employees on the basis of any protected classes. We have established a continuing Affirmative Action Program to assure equal employment opportunity in all its policy decisions affecting recruitment, selection, assignment, promotion, training, and all other terms and conditions of employment.

EOE M/F/Disability/Vets

LOCATION
Portland, OR, USA

FULL TIME/PART TIME
Full time
Current LS&Co Employees, apply via your Workday account.

Job Description CSL Staffing is hiring an outgoing
Customer Service Manager
for a company with an established global presence with opportunities for growth for a great company located in San Diego, CA! Our client designs and manufactures standard-based and custom embedded and communication solutions for OEMs, systems integrators, and application providers in a variety of vertical markets such as transportation, automation, medical technology, defense and avionics.

Position: Customer Service Manager
Location: San Diego, CA
Pay: $75-80K DOE
Shift: HYBRID
Position Type: Direct Hire


Responsibilities:

• Overall development and performance of the Customer Service Administrators and Logistics to ensure the goals and objectives of the department are met.
• Ensure processes are followed and ERP transactions are correct per documented ISO processes. Resource for the Technical Services team to resolve ERP issues.
• Implements performance metrics such as performance evaluations.
• Escalation point for customer and departmental issues with respect to RMA Administration.
• Review and analyze department metrics: On time delivery, Purchase Orders, Vendor transactions.
• Analyze and record defect information to ensure warranty specifications are met and to provide data for future product improvements.
• Maintain a current working knowledge of the Company's products - both current and obsolete.
• Manage Service inventory: Excess, obsolete review, weekly cycle counts, end of year inventory audits. Inventory analysis for material required to support repairs and spare parts orders.
• Implement and maintain a 6S Technical Services department

Requirements

• Technical degree (B.S. Engineering, Computer Science, etc.) or equivalent.
• Five (5) plus years of experience in Customer Service and Support in Industrial computer environment.
• Five (5) plus years supervision / management; excellent leadership skills.
• Excellent oral, written, communication skills.
• Excellent problem solving and customer service skills.
• Experience with computer boards and accessories a must. .
• Ability to maintain focus on project and company goals in a multi-tasking environment.
• Experience with ERP (SAP a plus), especially with repair / reverse logistics.

Hiring up to $16 per hour!

Movin’ on up…

Families come in all shapes and sizes. And that includes the Wendy’s family - the people you work with as a Wendy’s Shift Manager.

The stuff you want - like fun people, quality food, and a paycheck - done. Our founder Dave Thomas had three rules for everyone who works here: Do the right thing. Treat people with respect. Make food better than they’d expect from a fast food place. No doubt you do the first two already. We can teach you the third!

Sound good? Keep reading.

Making things happen is just one of your talents:

• If a Wendy’s restaurant was a person, it’d be you: fun, fast, friendly and never out of bacon.
• Whatever comes up with a customer - good or bad - you handle it like a boss (‘cuz you wanna be a boss someday soon).
• You get how things work here, and make sure new team members know it, too.
• You make sure food safety standards and procedures are on point.

What you bring to the table:

• At least one year of restaurant work experience.
• High school diploma or GED. (Some college or military experience? Tell us that, too.)
• You’ve already led, managed and organized a team in a fast-paced environment.
• Mad skills in problem solving, customer service and decision making.
• Giving and taking direction like a pro.
• Flexible work availability.

You must be willing and able to:

• Travel to other Wendy’s locations (restaurants, area office, etc.) as needed.
• Stand and move for most - if not all - of your shift.
• Lift up to 25-50 lbs. now and then.
• Handle weather-related moments like rain at the drive-thru, taking trash out in the summer, etc.
• Wear a headset, use other restaurant equipment such as a register or grill, and follow brand standards and guidelines.

For more information on specific equipment or job requirements, please see the job description or talk to the hiring manager.

We get it! We get you!

Our food isn’t one size fits all and our job opportunities aren’t either.

We are a proud equal opportunity employer - that means all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations to enable people with disabilities to perform the essential functions of their jobs.

Company Introduction

The Wendy’s Story
First of all, yes, Wendy is a real person. And a pretty special one, being the daughter of our founder Dave Thomas. Today, she is one of the most involved and successful franchise owners in the Wendy’s enterprise. We think Dave would be proud. Back in 1969, he looked around at all other hamburger joints and was like, “Nah. People deserve better.” At the time, other quick-service restaurants were using frozen beef and mass-producing food. Not Dave. His approach of serving fresh, made-to-order hamburgers changed the game. And his can’t-stop-won’t-stop commitment to making customers happy drives everything we do today.