Customer service manager jobs near me

Q: Can a customer service manager make 100k?

Yes, you can make $100,000 per year as a customer service manager. The chances of earning over $100k for a customer service manager are actually pretty good because the highest-paid customer service manager positions typically pay at least $94,000 per year. The average annual salary is $51,787 for customer service manager jobs. For example, customer service managers in District of Columbia whose salaries are in the 90th percentile earn an average salary of $180,000.

Q: How much does a customer service supervisor earn?

A customer service supervisor earns an average of about $62,000 a year. However, in the U.S., customer service supervisors can earn anywhere from about $26,000 to about $100,000 a year. Customer service supervisors in the U.S. earn the most in San Francisco, where the average salary is about $73,000 a year, or 16% more than the national average.

- 2,472 jobs

General Manager
Community Choice Financial Family of Brands 4.4
Customer service manager job in Columbus, OH
Your Opportunity: General Manager CheckSmart Columbus, OH As a General Manager (GM), you'll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store's success, you'll manage daily operations and lead your team to grow revenue, uphold compliance, and build brand loyalty through world-class customer service. It's a high-performance, customer-focused environment designed to inspire growth and innovation. While you're pouring into your team's development, we invest in your growth through hands-on coaching, executive exposure, and development programs. Your drive for results and passion for people coupled with our comprehensive training will gear you with the tools to make an impact on your team, customers, career, and earning potential. What We Offer: Benefits & Perks* Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development. Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country. Performance-based career advancement. Educational reimbursement program. Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA). Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program. Company-Sponsored Life and AD&D Insurance. Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance. Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program. Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace. Paid time off that grows with you, starting with 12 days in your first year. A relaxed, business casual dress code that includes jeans and sneakers! *Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. What We're Looking For - Qualifications and Skills: A high school diploma or equivalent. Minimum two years' experience with proven success in a supervisory or leadership role in retail, finance, service, or related industries. Operations experience in a leadership capacity. Excellent verbal and written communication skills. Proficiency in using phones, Point of Sale, Microsoft Office, and other systems. Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated). Must be at least 18 years of age (19 in Alabama). Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law. The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard. Nice to Haves - Preferred Qualifications and Skills Associates degree or higher. Experience in check cashing, document verification, money order processing. Bilingual (English/Spanish) is a plus and may be required for certain locations. What You'll Do - Essential Duties and Responsibilities: Manage overall store performance by meeting or exceeding Company performance standards. Coach, lead, and develop all team members to build new business and increase store growth by demonstrating knowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports. Lead the charge for all team members to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue. Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits. Enforce adherence to quality standards, procedures, and local and state laws and regulations. Participate in audits and compliance reviews as directed by the corporate office or District Manager. Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses. Conduct proper opening and closing procedures and train new staff in keyholder duties. Participate in the selection, review, hiring, and retention of new employees. Develop work schedules in accordance with budget, workloads, and store needs. Ensure the store is staffed for optimal performance. Handle complex customer situations that arise with integrity and professionalism. Monitor and maintain internal and external store appearance and address basic facility needs, including scheduling maintenance services. This includes overseeing the store planogram and ensuring seasonal and/or promotional marketing material are displayed properly. Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing. Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards. Conduct additional tasks as directed by leadership. Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.* **Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements. Workplace Awards & Recognition: We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America's Greatest Workplace in Financial Services 2025 by Newsweek. Our Purpose: The Community Choice Financial Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most. Think you'll thrive here? Learn more at ************************************************* The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Community Choice Financial Family of Brands, including its subsidiaries and affiliates, (the “Company”) uses artificial intelligence (“AI”) tools to assist in its recruitment and hiring process. Read the AI Use Consent and Acknowledgement for more information. Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the *****************. In-store positions are in person only. The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
$43k-83k yearly est. Auto-Apply 5d ago
Strategic Partnerships Manager
Applied Materials 4.5
Remote customer service manager job
Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Salary: $161,000.00 - $221,000.00 Location: Santa Clara,CA You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. We are actively recruiting a Strategic Partnerships Manager for our Optical Interconnect program in the Photonics Platforms Business (PPB). PPB is a rapidly growing business within Applied Materials. We are harnessing the power of Applied Material's world-leading material science and nano-fabrication capabilities to enable the next generation of Optical Interconnects for AI Data Centers. The purpose of the Strategic Partnerships Manager role is to develop and nurture deep engagements with our most important partners. Key Responsibilities: Identify and develop deep long term partner relationships. Negotiate and own joint development agreements and programs. Scope and coordinate partner project plans and Statements of Work, in tight collaboration with engineering Team with the Engineering, Technical Project Management, Product Marketing, Manufacturing, and Supply Chain groups. Ensure execution to your commitments Transition Joint Development programs into long term supply arrangement together with the Supply Chain team. Shape partner and internal roadmaps. Keep up to date on the industry ecosystem, and educate the management team on changes, and what they mean. Key skills and experience: Minimum Bachelor's degree, ideally in a technical discipline. MBA a plus 5+ years of relevant professional experience Excellent communication skills, including active listening and questioning to really understand what partners bring to us, and what they need from us Fluent English language and experience communicating with people from different countries on the phone and in-person Ideally candidates from the AI Data Center, AI, or Silicon Photonics industries, but not essential Experience developing strategic partnerships Business savvy - understands business basics Partner empathy Excellent presentation skills Experience influencing action without owning resources Experience in managing projects together with the engineering team Experience managing and leading multiple projects simultaneously Experience negotiating contracts and agreements Startup experience a plus Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 25% of the Time Relocation Eligible: Yes The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_****************, or by calling our HR Direct Help Line at ************, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
$161k-221k yearly 1d ago
Brand Services Manager
Carousel Luxury Aftercare
Customer service manager job in Columbus, OH
Company: Carousel Type: Full-Time About Carousel Carousel is a division of Diamond Cellar Holdings, a premier name in the luxury jewelry industry. We specialize in providing world-class repair, manufacturing, and logistics services to luxury jewelry brands around the world. We serve as a trusted operational partner to some of the most discerning names in the industry, combining technical precision with white-glove customer service. Position Summary The Brand Services Manager serves as the operational and communication hub for all jewelry repair workflows at Carousel. In this role, you will manage the full lifecycle of incoming repairs, ensuring timely distribution, quality control, and status updates to our brand partners and clients. You'll coordinate between our in-house artisans, external vendors, and end customers to deliver a seamless and efficient repair experience. This is a detail-oriented, service-driven role ideal for someone who thrives in a fast-paced environment, can juggle multiple workflows, and values craftsmanship and care. Key Responsibilities Repair & Custom Coordination Receive, triage, and assign daily incoming repair jobs to the appropriate artisans for swift action. Conduct final QC checks to ensure every repair meets brand and client standards. Serve as the main point of contact for all internal and external repair-related communications. Provide brand-specific repair estimates and lead times; generate custom quotes as needed for non-standard services. Communication Management Begin each day with a review of all outstanding client and brand messages. Maintain proactive and timely updates to stakeholders using internal tagging and workflow tools. Execute monthly check-ins with each brand, flagging any problem jobs or delays. Monitor communication and production patterns to identify outliers or bottlenecks. Trigger automated status updates to clients and partners as needed. Billing & Tracking Log repair notes, estimates, and invoice details into the Repair Tracker system. Understand and apply specific client terms, including discounts, markups, and codes. General Administrative Support Compile and distribute weekly performance and job tracking reports. Maintain up-to-date knowledge of Carousel procedures and standards. Qualifications Experience in luxury retail, repairs, operations, or customer service preferred. Strong attention to detail and organizational skills. Ability to manage multiple tasks and prioritize effectively. Excellent verbal and written communication skills.
$52k-86k yearly est. 2d ago
District Manager
Confidential Careers 4.2
Customer service manager job in Columbus, OH
We are seeking experienced and innovative leaders to support our growing markets in the retail space. Our District Managers are responsible for overseeing operations of assigned stores and are accountable for overall operations, staffing and merchandising of retail stores. The District Manager is the immediate supervisor of the store managers and work closely with them to ensure that each store is achieving maximum profitability through execution of short- and long-term strategies. Responsible for providing leadership, executing corporate directives and developing strategies to maximize people development. JOB RESPONSIBILITIES: · Oversee the overall operations and sales performance of multiple retail locations within assigned area. · Provide leadership and strategic direction to each retail store team to create an environment that ensures guest satisfaction, maximum productivity, profitability and sales results. · Responsible for conducting store visits focused on people, customer service, store contribution, and adherence to loss prevention initiatives. · Manage all appropriate merchandising programs in an accurate and timely manner while adhering to company established standards of store presentation. · Anticipate, analyze and determine all sales and operational opportunities within the marketplace and contribute ideas, strategies and innovations based on knowledge of local market conditions and store environment. · Ensure stores have proper inventory levels to support sales growth and to meet local market demand. · Complete store visit reports per an established visitation cycle ensuring time for efficient and effective store visits and follow up as needed. · Provides leadership and direction to store managers, including assistance in recruiting, selection, and orientation processes, assists with employee development and training programs; planning, monitoring and appraising job results. · Ensure accurate and timely completion of all required physical inventories and related Loss Prevention assignments/requirements. · Responsible for seeking out and participating in community events that resonate with our consumers, i.e. fairs, events, conferences, expos, and other public gatherings, in order to promote the organization's mission and initiatives. · Additional duties as assigned. PHYSICAL ASPECTS/WORK ENVIRONMENT: · Must be able to stand or walk for up to eight hours a day. · Frequent reaching and bending and twisting - below waist and above shoulders. · Frequently required to use repetitive hand-to-finger motions and reach with hands and arms. · Frequently lifting up to twenty pounds, occasionally lifting up to 40 pounds. Push/pull up to 20 lbs. · Ability to climb ladders, reach and bend. · Work in temperatures ranging from 50 - 85 degrees - especially in our stock room areas. · Use of a computer up to 60 % of the time throughout the day. · Frequent travel throughout assigned market; Ability to travel up to 75%. * Reasonable accommodations may be made to enable individuals to perform the essential functions. QUALIFICATIONS: · Bachelor's degree in business or related field preferred; or equivalent years of experience sufficient to successfully perform the key accountabilities of the job required · 5+ years progressive retail experience required · 5+ years in a leadership role (direct or indirect) · Prior managerial/supervisory experience preferred · High degree of proficiency MS Office Suite, Outlook & Internet applications · Must have demonstrated leadership ability, good communication skills, be self-directed, self-motivated and customer service oriented · Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills · Strong verbal and written communication skills (including analysis, interpretation, & reasoning) · Solid understanding and application of mathematical concepts · Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients · Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment. · Ability to work with and influence peers and senior management · Self-motivated with critical attention to detail, deadlines and reporting · Must have current driver's license
$85k-147k yearly est. 5d ago
Area Manager
Alpha Partners Group 4.3
Customer service manager job in Columbus, OH
About Us: Alpha Management is a leading real estate property management company servicing the Ohio and Carolina regions. The company is dedicated to providing value to owners by maximizing revenue, managing cost control and overseeing construction process, while serving residents with exceptional customer service and value-add renovation projects. We are committed to redefining the apartment living experience by ensuring that our tenants receive all the amenities and services to live happily and comfortably in their new homes. About the Job: We are seeking a highly skilled and experienced Area Manager to join our dynamic team in Columbus, OH. This senior leadership position is designed for a hands-on leader who thrives in a fast-paced environment and is committed to driving business growth, enhancing operational efficiency, and implementing strategic initiatives. In this pivotal role, you will work directly with the Managing Director and play a crucial role in shaping the operational success of our expansive multi-family portfolio. Responsibilities: Operational Leadership: Oversee the day-to-day operations of the entire Columbus portfolio, ensuring seamless business plan execution and operational excellence. Team Management: Serve as a hands-on leader with direct accountability over Property Managers and site teams. Responsible for the recruitment, training, and performance management of team members, ensuring high levels of efficiency and effectiveness in line with company policies. Strategic Execution: Develop processes and procedures, and implement them at the property level. Maintain operational strategies that align with company objectives. Ensure that all site operations meet or exceed expectations and management agreements, using parameters such as occupancy and collection goals. Renovation and Capital Expenditure Management: Oversee the renovation sets, track an updated schedule, and ensure timely request purchases at properties. Ensure renovations are completed on time and within budget to maximize property value and appeal. Help with prepare invoices and Capex Draws as needed. Vendor and Stakeholder Relations: Develop a robust network of local vendors and maintain strong relationships with key stakeholders, including suppliers and high-value partners to tackle work orders for all assets. Financial Oversight: Along with the asset management team develop and manage the annual budgets for assigned properties. Monitor performance against the budgets, making adjustments as necessary to ensure financial health and operational efficiency. Client and Stakeholder Relations: Act as the main point of contact for all property-related matters with the owner and the asset management team. Maintain open lines of communication to report on operations, address concerns, and ensure all facets of property management are understood and adhered to according to the Management Agreement. Compliance and Quality Assurance: Ensure that all property operations comply with legal and regulatory requirements and corporate policies. Lead routine site and safety inspections to maintain high standards of property appearance and functionality. Qualifications: Education: Bachelor's degree in Business or related field. Experience: Minimum of 5 years in a leadership role within multifamily property management, demonstrating successful team and operations management. Skills: Proven ability to manage multifamily property operations with a hands-on, proactive approach. Excellent leadership skills, capable of motivating and directing teams to achieve operational targets. Exceptional communication skills, proficient in discussing complex operational details with various stakeholders. Proficient in property management software, preferably with expertise in AppFolio Strong financial acumen with experience in budget development and fiscal management. Ability to think big picture, while also has great attention to details Language: Proficiency in both English and Spanish is preferred to effectively communicate with diverse personnel and stakeholders. Compensation: A competitive compensation package will be offered including a base salary of $85,000 - $125,000 based on skills and experience, performance-based bonus, and other perks such as relocation assistance if necessary. Application Process: Interested candidates are invited to submit a detailed resume along with a cover letter that highlights relevant experiences and leadership philosophy.
$85k-125k yearly 2d ago
Station Manager
CEVA Logistics 4.4
Customer service manager job in Groveport, OH
Pay Range: $120,000 - $147,250.00 Shift: On-Site Daily, Monday - Friday ~8:00am to ~5:00pm EST YOUR ROLE Are you known for your management oversight skills? Are you passionate about customer support and driving results? If so, we have an opportunity that would allow you to manage fiscal and operational oversight of a station, driving quality service, customer satisfaction and operational proficiency, ensuring attainment of growth and profitability goals. WHAT ARE YOU GOING TO DO? Manage all station functions to ensure that all departments and station staff execute service agreements at, or above the customer's standards. Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer. Provide managers with daily guidance, leadership and overall support on any issues relating to operations, communication, human resources, revenue enhancement, standardizing procedures, and systems applications and executing processes to meet customer needs. Ensure that freight is being expedited in a safe and timely manner. Ensure that the station facility provides a clean, professional and safe working environment for all employees. Review analysis of activities, costs, operations and forecast data to determine progress toward stated business development goals and objectives. Review and evaluate station P & L performance and establish short-term goals to address any budgetary shortfalls. Oversee business development, sales and marketing and new account development to ensure that maximum transportation revenue is generated for the station. Develop and execute policies, plans and programs to meet anticipated organizational needs in the areas of functional responsibility and ensure compliance with corporate policies and guidelines, ISO standards, Sarbanes Oxley and other regulatory requirements. Ensure directives, rules and procedures are communicated to all station personnel. Ensure safety methods and programs are implemented and maintained. WHAT ARE WE LOOKING FOR? Education and Experience: High School Diploma or GED; Bachelor's Degree in Transportation, logistics, Supply Chain Management or a related discipline preferred or equivalent combination of education and work experience. Minimum 5 years of relevant experience. Minimum 3 years of supervisory or management experience. Minimum 4 years industry experience, preferred. Credentials: Valid state issued Driver's License and Forklift Driver Certification. Other professional certifications may be required. Skills: Proficiency in Microsoft Office, internet, web-based and job specific software applications supporting the supply chain or transportation industry as well as financial applications. Characteristics: Expertise in operations and business management. Experienced in providing leadership for multiple sites that are geographically dispersed, effectively delegating responsibility and authority to direct reports. Experienced in project management methodologies with focus on managing solution driven strategy plans to achieve goals. Ability to plan, organize and manage multiple projects and set priorities. Exceptional written and communication skills including the ability to persuade, influence, negotiate, and make formal presentations in meetings and training environments. WHAT DO WE HAVE TO OFFER? With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role. ABOUT TOMORROW We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.
$33k-56k yearly est. 4d ago
District Manager
Citi Trends 4.7
Customer service manager job in Columbus, OH
The District Manager is responsible for the leadership and direction of assigned stores within a district, focusing on operational procedures, merchandise presentation, and execution of all corporate initiatives. The District Manager will play a critical role in building a positive work culture, driving employee involvement, and supporting change management efforts within the retail organization. DUTIES/RESPONSIBILITIES: Ensures district compliance with all company policies, directives, and operational standards. Visit all stores within each district on a planned schedule, providing constructive guidance and reviewing operational performance. Monitors store sales and payroll performance of all stores and initiates action plans to achieve company goals. Review P&L statements monthly with each Store Manager to ensure all controllable expenses are within company guidelines. Ensures compliance with company cleanliness standards and general store appearance. Coordinates action plans with each Store Manager to execute shrinkage reduction programs in their stores. Monitors the results of store cycle inventories and store audits to ensure corrections of any deficiencies. Ensures all loss prevention communications are followed to maintain awareness of shoplifting issues and internal theft. Maintains compliance with all safety rules and regulations. Ensures timely execution of company procedures for new hires, promotions, and all other status changes through routine communication with each Store Manager. Monitors all training programs for new Store Managers. Approve all required status changes and ensure consistent salary administration within the district. Ensures strict compliance with all Federal, State, and Local laws and accurate recordkeeping of store personnel files. Communicate with buying staff on any merchandise needs, new items, and stock levels. Ensures timely execution of all merchandise presentation guidelines. Monitors the prompt and accurate completion of markdowns, price changes, and store promotions. Communicates new store location possibilities and availability of new site locations for existing stores. Reports any significant changes within the district concerning vacancies, competition, or any other real estate issues. Performs other duties as may be assigned. REQUIRED SKILLS/ABILITIES: Ability to read and understand documents such as general correspondence, cash reports, markdown reports, register tapes, department reports, and office procedures/memos. Ability to communicate effectively with vendors and fellow associates. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. This position requires up to 50% travel. EDUCATION/EXPERIENCE: Bachelor's degree in Business Administration or related field, or 5 years of experience and/or training in the related field; or equivalent combination of education and experience. PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to sit. The employee must frequently use their hands to handle or feel objects and must be able to speak and hear clearly. The employee may occasionally need to lift and/or move up to 25 pounds. Specific vision abilities required for this job include close vision, distance vision, and depth perception. The employee must be able to work effectively in a fast-paced environment. GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Equal employment opportunities are provided to all employees and applicants for employment. Discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. is prohibited.
$56k-85k yearly est. 1d ago
Store Manager
Aritzia
Customer service manager job in Columbus, OH
THE TEAM The mission of the Store Management Department is to lead our specialized teams to sell clothes and deliver world-class experiences. THE OPPORTUNITY Aritzia is growing, and our Store Management team is growing with it. This is a unique opportunity to be part of the team responsible for flawlessly delivering on Sales, Floor, Business, and People Management to exceed daily business goals, while leading, educating, and developing a high performing and engaged store roster. And, with people at the heart of everything you do, you will support our high-potential people to grow rewarding careers at Aritzia-while enjoying one yourself. THE ROLE As the Boutique Manager, you will: Lead the team to sell clothes, deliver world-class experiences, and build loyal client relationships Create an optimal balance of sales and service by having the right people in the right place at the right time Own or escalate details across People, Clients, Product, Space, Risk and Operations that enable an exceptional shopping experience Manage the day-to-day performance of the retail team in support of business objectives, enabling progressive career development and an incredible employee experience THE QUALIFICATIONS The Boutique Manager has: The skills and/or education that are an asset to perform in the role and the commitment to continuously learn and develop oneself and inspire growth in others A commitment to learn, apply, champion, and enrich Aritzia's Business and People Leadership principles The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes The ability to set clear objectives and inspire the team to reach their highest potential A dedication to quality and investing in results that add value to the business at all times A deep understanding and commitment for the industry in which we operate A great sense of style, representing Aritzia's brand, aesthetic and style fundamentals while setting trends and influencing culture THE PERKS Some of the industry-leading benefits you will receive working at Aritzia: If applicable in location: A-OK Café - Our world-class café located on-site Product Discount - Maybe you've heard of our famous product discount? You have now. Aritzia Virtual Wellness - Because your health, happiness, and safety matter - 24/7 resources to support you in your wellbeing goals, be it physical, mental, social, or financial. Aspirational Workspace - Our boutiques are specially designed to be places of beauty, creativity, and inspiration. From the product to the art to the music pumping through our top-of-the-line sound systems. It's all part of the Everyday Luxury experience you - and our clients - deserve.
$33k-59k yearly est. 1d ago
Store Manager | Columbus, OH
David Yurman 4.6
Customer service manager job in Columbus, OH
The Store Manager leads the overall store business objectives, including the achievement of sales and profitability goals. The store manager will have oversight of all store operations, as well as, recruiting, hiring and development of all team members. This dynamic individual will demonstrate excellent relationship building skills, with both internal and external clients, to establish an exceptional service culture. This individual will serve as a David Yurman brand ambassador, engaging in opportunities that promote the product, vision and inspiration of the brand within the market. The David Yurman Columbus Store Manager will be accountable for the following key deliverables: Responsibilities Achieve and/or Exceed Sales Plan Create and execute strategic initiatives to deliver the planned annual sales goals Lead, motivate and drive sales professionals to meet their sales goals and exceed the highest expectations for customer service Demonstrate sales leadership for associates by taking an active role on the selling floor to participate in clientele development, supervise and coach sales professionals and build local brand/store awareness. While present on the selling floor, the Store Manager will engage clients and endeavor to connect them with sales professionals to assist the clients with their purchases. Any selling activity by the Store Manager should be incidental to the Store Manager's primary duties and must be kept to a minimum. Remain current and knowledgeable of industry trends, to determine strategic opportunities to maximize sales within the market. Partner with the Buying & Merchandising team to ensure product assortment is consistent with market needs and sales goals Monitor and measure all stores' performance and provide to Corporate leaders a thorough understanding and reporting of issues, performance results, opportunities, and challenges particular to specific locations of responsibility, along with recommendations and action plans for improvement. Clientele/Service Management Lead a culture focused on client satisfaction including resolution of customer services issues and empowerment of sales and operations associates to satisfy the client Ensure associates deliver goals for CRM data capture/clientele rapport building and collaborate on the development of strategic customer retention and acquisition goals Execute proactive strategic outreach with the goal of positioning and realizing future sales opportunities and exceeding customer expectations Model, coach and hold staff accountable for providing a positive and rewarding client experience in all customer interactions Guide store to ensure that client outreach and continued client development is executed on a regular basis with accountability practices in place for all sales professionals. Operations Deliver controllable expenses on and/or under expense budgets Ensure all company policies and procedures are communicated appropriately and followed by all store associates Establish a culture of inventory care and management by ensuring all inventory counts/audits is conducted in compliance with company standards. Maintain proper care standards for the product to ensure quality saleable condition Establish and maintain store opening and closing procedures and create staff work, meal and rest break schedules that ensure appropriate store coverage to meet the needs of the business and are consistent with Company policies and applicable laws. Embrace technology to enhance customer experience and create expectation with associates to utilize Ensure all security procedures are communicated appropriately and followed by all store associates Talent Training and Development Recruit top candidates for all positions with a focus on hiring talent that embodies the spirit and standards of the David Yurman brand Develop and motivate staff through clear communication, goal setting and regular coaching opportunities Lead succession planning by training and developing store management team Manage compliance with all company policies and ensure that all procedures are being followed for required disciplinary action Identify training needs and develop growth potential of each staff member Qualifications Searching for an entrepreneurial minded business operator Positive leader with strong sales background Ability to speak multiple languages Well networked into the High Net Worth individual, and the local philanthropy scene Client centric leader; exceptional clientele, customer relationship building skills with the ability to lead a luxury service culture Work Experience: 5+ years retail sales management experience in a similar role, preferably within a high-end luxury accessories boutique, experience opening a new store preferred but not required Brings passion and enthusiasm, strong communication skills (written and verbal) required, with an emphasis on motivating talent to achieve goals Ability to manage multiple tasks in a fast-paced environment Proven ability to manage high volume and inventory with an emphasis on driving results Strong community relations Fine Jewelry and or Fine Watch experience preferred, but not required Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.) Flexibility to work non-traditional hours, including days, nights, weekends and holidays. Estimated Salary Range: $100,000-$125,000 Base pay is one component of David Yurman's total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more.
$29k-38k yearly est. 1d ago
General Manager
Redi Carpet 4.0
Customer service manager job in Columbus, OH
Redi Carpet is Growing - Join Us in Columbus, OH! We're excited to announce the opening of our newest branch in Columbus, Ohio, and we're looking for a General Manager to lead the way! This is your chance to take the reins, build a high-performing team, and make a lasting impact as we expand into this dynamic market. If you're a strategic leader with a passion for operational excellence, team development, and driving results, this is the opportunity you've been waiting for. What You'll Do As General Manager, you'll oversee all aspects of branch operations, including: Leading Sales, Administration, and Operations teams. Driving new business opportunities and maintaining strong customer relationships. Managing branch P&L, setting budgets, and achieving revenue goals. Recruiting, mentoring, and developing top talent. Ensuring compliance with company policies and supporting national programs. Establishing local pricing strategies and leading monthly sales meetings. What We're Looking For Bachelor's degree in a related field. 2+ years of management and/or sales leadership experience. Strong business acumen and ability to analyze, plan, and execute strategies. Proven ability to lead teams and deliver results. Why Redi Carpet? We offer a competitive salary range of $101,400 - $154,800 annually, plus a comprehensive benefits package: Medical, dental, and vision coverage 401(k) with company match Paid holidays, vacation, and wellness days Life and disability insurance Tuition reimbursement Employee Assistance Program …and more! Ready to Lead? Join a company that values innovation, teamwork, and growth. Apply today and help us shape the future of Redi Carpet in Columbus!
$43k-85k yearly est. 1d ago
Financial Service Trainee - Albuquerque, NM - Customer Service
LSI 4.7
Remote customer service manager job
Customer Service - Financial Service Representative - Full-Tme Schedules - Evenings and Saturday or Sunday Required! Compensation: $17.00 an hour, plus (evening, weekend, holiday) Shift Differentials of +$2-$5 an hour! Bilingual (Spanish) Shift Differential of +$1.00/an hour for those that qualify. Hours: Our contact center is open 24 hours a day 7 days a week - more hours to serve our client's needs creates a variety of schedule options for our staff based on our business needs. DESCRIPTION In this exciting, fast-paced position, you will be responsible for providing remarkable customer service on behalf of Credit Unions/Banks nationwide by handling primarily inbound calls, as well as occasionally returning messages left by members/customers requesting a call back. Summary: Service banking transactions on behalf of a credit union or bank by accessing sensitive information and completing the transaction in the various computer platforms. You will be responsible for protecting the account by ID verifying every caller (fraud prevention) along with answering and resolving a lengthy list of banking inquiries (not all inclusive): view and reconcile account and loan related inquiries, online banking issues, transfer funds, reorder checks, use third party platforms to resolve various issues (unblock debit cards, submit loan payments), view and explain why funds are on hold, and provide loan and deposit rates. A Financial Service Representative answers back-to-back calls and typically handles 10-12 calls per hour. You will also provide Product and Service Education to members/customers, as it relates to our Clients and have the opportunity to learn additional skills by cross-training within or outside of your department based on performance and/or business need. Competencies: Language Skills: Ability to read, write, and comprehend complex instructions while clearly and professionally communicating in an accurate and timely manner. Mathematical Skills: Ability to accurately add, subtract, divide, and multiply to provide callers with accurate account data. Computer Skills: Type approximately 40 net words per minute and have the ability to troubleshoot basic computer issues. Physical Demands/Work Environment: While multi-tasking (reading, typing, and listening) the employee is regularly required to sit for an extended time, use a keyboard, and talk to callers via a hands-free headset. The noise level in the contact center is usually moderate, but at times there could be 100 employees on interactions. If working remotely, the noise level is minimal. Essential Job Functions/Qualifications Experience with general banking knowledge/terminology and banking platforms (mobile, online banking) preferred Proficient typing, listening, computer, and reading skills Exceptional attendance record - ability to work scheduled days/evenings, Saturday or Sunday and some Holidays Quickly and efficiently navigate through several computer programs simultaneously while accurately documenting interaction details Excellent problem-solving skills with the ability to multi-task Ability to communicate clearly and professionally while effectively handling and diffusing challenging situations based on reason for call and temperament of the caller Ability to manage and control emotions and stress while maintaining excellent customer service on all interactions Professional and upbeat attitude that thrives in a fast-paced environment Desire and ability to provide excellent customer service on every interaction Ability to meet the following metrics (not all inclusive): Monthly average talk time 7 minutes or less, Monthly average less than 12 minutes on chats, 98.5% or higher in-production status's, Monthly average wrap up time 40 seconds or less, and Monthly average Quality Review score 85% or higher Work From Home: Work-from-home eligibility is not guaranteed and will be based on performance and schedule adherence. Candidates must be prepared to work onsite as required. EDUCATION High school/GED or better (minimum) OUR BENEFITS INCLUDE: Paid Training Shift Differentials ($2-$5 an hour) for hours worked in the evenings, weekends and observed holidays Spanish Bilingual Differential + Incentives for Eligible Bilingual Interactions Work-From-Home opportunity upon meeting all performance and attendance requirements, policies, and RWA eligibility requirements Relaxed dress environment Generous Paid Time Off - rest and relaxation! Year-round employee appreciation events and online recognition award program - you are awesome! Free Coffee at all LSI facility locations Medical, Dental and Vision Insurance for Full and Part-time employees (+30 hrs/wk) Life and Disability Insurance Pet Insurance Paid Volunteer Time Off - give back to your community! Educational Assistance and Employee-Assistance-Program 401k/Profit Sharing w/Safe Harbor Match Growth opportunities - 90% of leadership positions are filled from within! Apply ONLINE at ****** LSIcareers.com! Applicants, as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants, as well as employees are encouraged to contact the Human Resources Department to initiate the interactive process if a reasonable accommodation is needed to perform the essential job functions of the position. Accommodation Requests will be reviewed and approved or declined on a case-by-case basis.
$17 hourly 60d+ ago
Customer Service Manager
Accession Risk Management Group
Remote customer service manager job
We are seeking an experienced and dedicated Customer Service Manager to lead and elevate our customer support operations. The ideal candidate will have a proven track record of 10+ years in customer service and a minimum of 5 years in a management role. This person will be responsible for optimizing the customer experience, mentoring a team of service professionals, and developing strategies to ensure exceptional service delivery across all channels. Your Impact Lead, mentor, and manage the Customer Service team to achieve high performance and customer satisfaction. Develop and implement service procedures, policies, and standards. Monitor and analyze service metrics to drive process improvement and operational efficiency. Handle complex or escalated customer inquiries or issues, ensuring timely resolution. Collaborate cross-functionally with internal teams (e.g., Operations, Sales, Product) to resolve issues and improve the customer journey. Conduct regular coaching, training, and performance evaluations to support team growth and development. Manage service-related projects and initiatives, including system/process upgrades or new technology implementation. Prepare and present reports on team performance, customer feedback, and key service KPIs to leadership. Foster a customer-centric culture rooted in empathy, accountability, and excellence. Successful Candidate Will Have 10+ years of experience in customer service, with at least 5 years in a management role. Strong leadership and team development skills. Excellent communication, problem-solving, and interpersonal abilities. Data-driven with the ability to interpret reports and apply findings to drive results. Demonstrated ability to manage change, implement process improvements, and drive team engagement. Preferred Qualifications: Experience in benefits administration. Familiarity with CRM and ticketing systems. Proven success in managing remote or hybrid teams. At Risk Strategies Company, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, and life insurance, retirement savings, and paid time off and paid holidays for eligible employees. The total compensation for a position may also include other elements dependent on the position offered. The expected base pay range for this position is between $84,200 - $120,000 annually. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience. Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and over 5,000 employees across the US and Canada. Our industry recognition includes being named a Best Places to Work in Insurance for the past five years (2018-2022) and on the Inc. 5000 list as one of America's Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues. Pay Range: - The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ******************************** Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.
$84.2k-120k yearly Auto-Apply 43d ago
Manager Claims Intake Customer Service
Gnw
Remote customer service manager job
At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care-and we bring those experiences with us to work in serving our millions of policyholders each day. We apply that same compassion and empathy as we work with each other and our local communities, Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism. Our four values guide our strategy, our decisions, and our interactions: Make it human. We care about the people that make up our customers, colleagues, and communities. Make it about others. We do what's best for our customers and collaborate to drive progress. Make it happen. We work with intention toward a common purpose and forge ways forward together. Make it better. We create fulfilling purpose-driven careers by learning from the world and each other. POSITION TITLE Manager, Claims Intake Customer Service POSITION LOCATION This position is available to Virginia residents as Richmond or Lynchburg, Virginia hybrid in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin. *Hybrid in-office would be required if you reside within 50 miles of our Richmond or Lynchburg, VA office. YOUR ROLE As an Operations team member, you'll play a crucial role in delivering world class customer service and capabilities to our policyholders-now and in the future. The Claims Customer Service Manager is the key person responsible for developing and maintaining an excellent service culture. The position carries full supervisory responsibilities, with the individual expected to effectively manage a team of non-exempt Customer Service Representatives (CSRs). In addition to ensuring that all department phone service and transaction metrics are met or exceeded, the individual is expected to motivate and energize the team, coach and develop individual team members, and collaborate effectively with peers. Strong interpersonal, organizational, analytical, and communication skills are required. What you will be doing Manage a team consisting of 12-15 associates tasked with providing exceptional phone and transaction-based customer service, cultivating an environment of inclusiveness within the team. Oversee the operation of a call center team to include setting performance metrics and team goals as well as ensuring the achievement of those metrics through effective management. Communicate effectively with employees to provide coaching and feedback, identify development opportunities pertaining to personal and professional growth, and reinforce positive results. Drive individual and team accountability, motivate and manage team to meet and exceed service goals and increase productivity, with the result of delivering quality service efficiently. Implement activities that drive employee engagement and support the desired company culture. Act as point of contact for the team in handling escalated situations, providing feedback, and identifying process improvements to improve customer experience. Drive quality phone service by being involved in call quality (SQM) initiatives. Coach for results using daily, weekly and monthly reports from surveys and feedback. Collect and analyze data to maximize resource efficiency through scheduling and work allocation, monitoring past trends, applying knowledge of future events and understanding of capacity model data. Develop and maintain partnerships with training, quality, compliance, legal, and other areas to reinforce system, departmental, and administrative procedures. Promote a sense of teamwork within the team and company. Acquire, maintain, and enhance product and technical knowledge to provide World Class Service to all customers he/she interacts with (internal and external) Work with leadership to understand business strategy, direction, tactical and strategic requirements and recommend process improvements as appropriate. Other duties and/or special projects as assigned. Provide recognition and celebrate successes. What you bring Demonstrated ability to build and lead a strong motivated team by providing guidance, feedback and day to day direction for associates Excellent collaboration skills Proven ability to influence, negotiate and communicate with internal and external customers through verbal and written formats Ability to interpret data and analyze trends on inventory/capacity/service levels Demonstrated effective coaching and feedback skills Nice to have Bachelor's Degree or a minimum 4+ years prior leadership experience Prior leadership experience in a contact center environment, specifically Claims contact center LOMA, AHIP, or other Insurance Industry designation Employee Benefits & Well-Being Genworth employees make a difference in people's lives every day. We're committed to making a difference in our employees' lives. Competitive Compensation & Total Rewards Incentives Comprehensive Healthcare Coverage Multiple 401(k) Savings Plan Options Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) Generous Paid Time Off - Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave Disability, Life, and Long Term Care Insurance Tuition Reimbursement, Student Loan Repayment and Training & Certification Support Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) Caregiver and Mental Health Support Services ADDITIONAL The base salary pay range for this role starts at a minimum rate of $58,800 up to the maximum of $110,900. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 10% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.
$58.8k-110.9k yearly Auto-Apply 46d ago
Customer Service Manager-Concord-North Carolina
Kanthal Ab
Remote customer service manager job
Sales Customer Service Manager Kanthal, part of the Alleima Group, is a world-leading brand for products and services in industrial heating technology and resistance Material. In this exciting role, you will be part of a new team built from scratch, combining deep internal expertise with fresh external perspectives to meet evolving business needs. Your Role As Sales Customer Service Manager, you will lead and support customer service operations while collaborating closely with the sales team to drive performance and satisfaction. Key responsibilities include: Provide post-sale customer service via phone and E-Mail, handling high volumes of general inquiries (e.g., billing, suggestions, complaints) Support the sales team in achieving objectives and improving efficiency and customer satisfaction Manage escalations of unresolved customer inquiries and share market intelligence with product and sales teams Plan, direct, supervise, and evaluate workflow, recommending operational improvements Make hiring decisions and conduct performance appraisals Ensure the customer service team operates effectively and meets sales and profitability targets Maintain compliance with local legislative frameworks About You You bring a strong customer-centric mindset and leadership experience. Ideally, you have: A bachelor's degree in business, communications, or a related field 5+ years of experience in customer service or sales support, preferably in industrial or technical sectors Experience managing teams and improving operational processes Fluency in English; additional languages are a plus Strong interpersonal, problem-solving, organizational, leadership, and communication skills What You Can Expect From Us A supportive and inclusive work environment where every individual is valued Opportunities for growth and development within an industry that never stands still Competitive salary and benefits package, including: Hourly or annual pay options Sign-on and relocation bonuses PTO aligned with Sandvik policy Internet and cell phone allowances Sales commission plans 401(k) employer contributions Performance-based bonuses Tuition reimbursement Flexible office options, including the possibility to work from home A commitment to safety and a zero-accident environment Additional Information This position is based in Concord, North Carolina, USA. Travel may be required depending on business needs. Kanthal is an Alleima company and a world-leading brand for products and services in industrial heating technology and resistance Material. Backed by our skilled people and pioneering technology, every innovative solution is a creative partnership with our customers. With a strong commitment to reducing climate impact, we support some of the world's largest and most exciting projects. 🔗 Learn more at *********************** and ***********************
$46k-81k yearly est. Auto-Apply 60d+ ago
Director, Lifecycle & Customer Marketing
Veriff 4.0
Remote customer service manager job
At Veriff, we're on a mission to make the digital world a safer place. Our AI-powered identity verification platform helps companies around the globe verify the identities of their customers - faster, more accurately, and more securely than ever before. We're trusted by some of the world's most innovative brands to keep their ecosystems secure, inclusive, and accessible. We're looking for a Director of Lifecycle & Customer Marketing to design and execute an end-to-end strategy that fuels pipeline, strengthens customer relationships, and builds the Veriff brand. About the Role Veriff is entering its next phase of growth, and we're investing in a more holistic approach to customer engagement, retention, and advocacy. As the Director of Lifecycle & Customer Marketing, you will define and lead the strategy that drives engagement across the entire customer journey, from activation and onboarding to advocacy and expansion. You will be responsible for how Veriff builds long-term relationships with customers, ensuring every touchpoint-from automated nurture programs to executive events-deepens trust, accelerates adoption, and fuels growth. This is both a strategic and hands-on role that blends leadership, creative storytelling, and operational excellence. You will collaborate closely with Product Marketing, Demand Generation, Content, Customer Success, and Account teams to align lifecycle programs with business priorities and measurable outcomes. What You'll Do Lifecycle Strategy and Customer Growth Define and own Veriff's end-to-end customer lifecycle strategy, covering activation, renewal, and expansion. Develop frameworks and programs that increase retention, upsell, and customer lifetime value across all customer segments. Partner with Account Management and Customer Success teams to design lifecycle programs that support expansion and retention within key accounts. Apply Account-Based Marketing (ABM) principles to customer engagement through targeted events, digital activations, and personalized campaigns for strategic accounts. Work with RevOps and Marketing Ops to establish strong governance, measurement, and compliance standards for customer communications. Integrate lifecycle programs into product usage data, campaign signals, and CRM workflows to deliver timely, relevant messaging. Drive customer segmentation and personalized communication strategies in collaboration with data and analytics teams. Customer Marketing and Advocacy Activation Lead Veriff's customer marketing efforts, amplifying customer stories through digital, social, and experiential channels. Develop and scale a formal customer advocacy program, identifying champions, cultivating referenceable customers, and encouraging participation in events, webinars, case studies, and media opportunities. Build a strong community of trusted advocates who are eager to share their Veriff experience and represent the brand in public forums and private networks. Partner with PMM, CS, and Sales to translate customer outcomes into content that supports pipeline generation and deal acceleration. Own the customer communications strategy for product launches, events, and key announcements to ensure consistency and impact. Begin laying the groundwork for a future Customer Advisory Board by identifying the right mix of advocates, defining participation models, and collaborating with leadership to shape how Veriff gathers ongoing customer insight and influence. Measurement, Reporting, and Optimization Define and track lifecycle KPIs such as activation rate, engagement, retention, expansion, and advocacy. Partner with Data team to build dashboards that visualize customer engagement and growth impact. Develop testing frameworks for nurture, onboarding, and retention programs, and continuously optimize based on performance data. Translate insights into actionable plans that improve conversion, retention, and advocacy across audience segments. Leadership and Team Development Start as a team of one with cross-functional support, but eventually build and lead a high-performing team across lifecycle, customer marketing, and email operations. Mentor and develop team members, ensuring alignment with campaigns, content, and product marketing initiatives. Champion customer marketing as a strategic growth driver across Veriff, influencing how the company communicates, celebrates, and learns from its customers. Foster strong collaboration between marketing, sales, and customer success teams to create an integrated and consistent customer experience. What You Bring 10+ years of B2B SaaS marketing experience, with at least 4-5 years leading lifecycle or customer marketing programs. Proven experience building multi-stage lifecycle programs that drive engagement, retention, and expansion. Demonstrated success developing customer advocacy or reference programs and integrating them into sales and marketing activities. Experience partnering with account and customer success teams to design programs that support strategic account growth and retention. Strong understanding of ABM practices and how to apply them to customer marketing initiatives, including events and digital programs. Deep familiarity with marketing automation platforms (HubSpot, Marketo, or equivalent) and CRM data structures. Strategic thinker with strong analytical skills and the ability to connect data to measurable business impact. Excellent communicator and cross-functional collaborator who can align product, sales, and marketing around shared goals. Strong writing and messaging skills, with the ability to create or edit copy that is clear, persuasive, and on-brand. Solid understanding of data governance, privacy regulations, and best practices for compliant customer communication. Compensation: The salary ranges for this role is between $175,000 - $195,000 Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law Why Veriff? We are the preferred identity verification platform partner for the world's most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team and offices in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we're dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force. When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind. Some of our favorites include... Full-remote job within the USA Extra recharge days per year on top of your annual vacation days Stock options that ensure you share in our success 401(k) matching Extensive, medical, dental, and vision insurance to ensure you're feeling great physically and mentally Learning and Development and Health & Sports budgets that you are free to tailor to your own needs We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you! Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see Recruitment Privacy Policy. #LI-CY1 #LI-Remote
$175k-195k yearly Auto-Apply 40d ago
Customer Success Director
Pomelo Care
Remote customer service manager job
About us Pomelo Care is the national leader in evidence-based healthcare for women and children. We deliver personalized, high-quality clinical interventions from reproductive care and pregnancy, infant care and pediatrics, to hormonal health through perimenopause and menopause, with long-term preventive care and condition management. Our model delivers 24/7 multispecialty care to address the medical, behavioral, and social factors that most significantly impact outcomes for women and children. We partner with payers, employers, and providers to expand access to quality healthcare across the system. Role Description Your North Star: build irreplaceable relationships with Pomelo's health plan and employer customers, maximizing our opportunities to serve patients. In this role, you will: * Serve as the primary point of contact and trusted advisor for Pomelo's customers, developing strong relationships and a deep understanding of their business and member needs * Proactively engage with customers to ensure seamless implementations and deliver an ongoing best-in-class customer experience * Advocate for strategic customer needs and feedback internally, and work cross-functionally with other teams to achieve outcomes and results for customers and Pomelo * Develop and deliver regular business reviews with customers to identify areas for improvement, demonstrate Pomelo's impact for patients and plans/employers, and drive customer retention * Identify and mitigate risks, escalating critical customer issues to appropriate stakeholders and driving prompt resolution * Collaborate closely with Pomelo partnership, marketing, and operations teams on strategic customer opportunities, including presentations, major enrollment campaigns, or other initiatives critical to Pomelo's customer success * Manage a Customer Success Manager, and develop a team strategic to drive forward progress for customers Requirements * 7-10 years of experience in consulting, customer success, or project management, with preferably 5+ years of health tech or healthcare experience and 2+ years managing a team * Strong project management and creative problem solving experience, with a proactive, solution-oriented, and customer-focused mindset * Proven experience leading projects and competing priorities across a range of external stakeholders and cross-functional internal teams * Exceptional written and verbal communication skills * Self-motivated and eager to thrive in a fast-paced metric-driven environment, with a track record of meeting or exceeding customer satisfaction, retention, and expansion goals * Willingness and interest in using data and research to learn new content areas Bonus points for * Experience implementing solutions within health plans or employers, or experience managing health plan or employer relationships * Experience working in a virtual care setting and/or with value-based care models Why you should join our team By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it. We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. We also offer: * Competitive healthcare benefits * Generous equity compensation * Unlimited vacation * Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship) At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status. Our salary ranges are based on paying competitively for our company's size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is $160,000-$190,000 plus eligibility for the company's incentive plan. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash. Potential Fraud Warning Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information. Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com. If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at ********************** to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.
$160k-190k yearly Auto-Apply 53d ago
Director of Customer Success
Finalis
Remote customer service manager job
What about your team? We're looking for a Director of Customer Success who will roll up their sleeves and support our team from inside the trenches. As the leader and a key member of our Customer Success team, you will help craft the company's customer success strategies to build relationships with customers and collaborate with cross-functional teams internally to deliver consistently excellent customer experiences. You will guide the evolution of the function from traditional platform support toward a true ecosystem success model, enabling customers to thrive within the broader investment banking and fintech landscape. Our ideal candidate is passionate about developing the talent on their team, a builder who uses analytical skills to identify problems, proactively create solutions, and improve relationships externally and internally. To succeed in this role, you should have relevant customer success experience and a demonstrated record of leading teams through operational scaling and hypergrowth across a diverse customer base. What will you be doing? Drive the advancement of Customer strategy and solution development alongside CSM and Delivery teams, building a scalable model that supports our growing footprint in the investment banking and fintech ecosystem. Partner with New Business to identify and shape new lines of business, including end-to-end feasibility assessment and definition of delivery needs. Leverage your background in investment banking or fintech to bring a sophisticated, data-driven approach to customer engagement, translating financial and transactional insights into meaningful business value for Members. Advise customers with a consultative, industry-focused approach, helping them navigate complex deal processes, regulatory nuances, and market dynamics relevant to their business goals. Coach and develop the CS team to deepen their understanding of investment banking and fintech concepts, enabling them to act as trusted advisors who can provide informed, strategic guidance to Members. Own the CSM account assignment process and performance strategy, setting clear expectations across onboarding, adoption, ROI delivery, and upsell readiness. Key processes include Time to Onboard, Adoption Score, At-Risk Customer Model, and Next Best Action Plays. Refine and maintain our Account Segmentation model to ensure optimal CSM-to-client ratios and differentiated service levels for standard and high-value Members. Engage directly with key clients, leveraging your capital markets fluency to provide value-adding insights, strengthen relationships, and identify opportunities for product and service optimization. Create and maintain scalable customer enablement content, playbooks, and training materials that support onboarding, adoption, and education across varying levels of Member sophistication. Collaborate cross-functionally with Sales, Product, and Marketing to ensure alignment between customer needs, product roadmap, and go-to-market strategy, particularly as it relates to our investment banking and fintech service ecosystem. Develop and implement customer feedback loops, including NPS and satisfaction analysis, to identify trends, recommend improvements, and drive continuous enhancement of the Member Experience. Continuously assess and optimize the customer journey, identifying key touchpoints, applying a consultative approach, and ensuring Members achieve their goals effectively. Oversee customer success metrics and reporting, ensuring data accuracy, adherence to established protocols, and transparency in performance tracking and decision-making. Partner with Sales and Marketing to gather client feedback, surface success stories, and develop impactful case studies that demonstrate measurable business value and strengthen Finalis' positioning in the market. Who are we looking for Deep understanding of investment banking or capital markets, ideally with experience in advisory, M&A, restructuring, or private market transactions. Minimum of 3 years in a Customer Success or relationship leadership role, with a track record of developing high-performing teams and improving client retention. Strong communicator with the ability to translate complex financial concepts into simple, actionable insights for customers and internal teams. Exceptional relationship-building skills, capable of engaging credibly with senior executives and financial professionals. Analytical and process-oriented, skilled at building scalable frameworks and driving accountability through metrics. Strategic thinker with a bias for action, comfortable balancing short-term priorities with long-term vision. Cross-functional collaborator, able to work effectively with Sales, Product, and Delivery in a dynamic, growth-stage environment. Bonus Track! Experience using CRM software and Customer Success or Support technology What do we offer? 100% Remote work (Work from wherever you want!) Competitive USD salary High-Speed Internet expenses allowance Generous Paid time-off (Vacation Time!) Additional 17 Flex Days (to use in national holidays or personal matters) People Team Partner (to target your roadblocks and customize an action plan for your career path) Buddy Program Virtual After-Office Activities Diverse Culture & Inclusive environment Benefits Package [if applicable] Paid Family Leave [if applicable] Why work with Finalis? We are a fast-paced startup which will enable you to develop skills quickly and work in an entrepreneurial culture where pushing limits and taking risks is everyday business. As we have Finalists from different countries and cultures, we encourage our team members to develop their soft skills, boosting their ability to adapt themselves to different backgrounds. Finalis' core values: Deliver with Integrity Dream Boldly Empower through Leadership Value Learning Finalis provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
$140k-202k yearly est. Auto-Apply 45d ago
RCM Customer Service Manager
Jasper Engines & Transmissions 4.6
Remote customer service manager job
Who We Are Jasper Health pairs people experiencing cancer with American Cancer Society-certified counselors for virtual, 1-on-1 support.. Our team of healthcare, technology, and consumer industry experts are dedicated to making cancer care a more human experience. Jasper Health raised $25M in Series A funding led by General Catalyst. The round, which was joined by new and existing investors Human Capital, W Health Ventures, Redesign Health, and 7wireVentures, brings Jasper Health's total funding to approximately $31 million. Jasper Health has a passionate team of world-class leaders in digital health, oncology, customer-centered design, and data science. We are rapidly adding talent to our team - come join us! Reporting to the Director of MSO Operations, this role will be responsible for the strategic direction and leadership for the overall administrative operations, which includes staff and service administration. This role is to effectively and efficiently manage the development and directions of the operational processes to drive the growth of revenue, technical productivity and promote high quality satisfaction while building relationships (internal and external) and ensuring the integration of strategic plans with company operations. Role and Responsibilities Verifying insurance: Checking the status of new and existing patients' insurance, and updating information as needed Obtaining pre-authorization: Calling to get pre-approval for recommended services and procedures Explaining financial responsibilities: Informing patients of their financial obligations Educating patients: Teaching patients about their insurance coverage Informing clinical staff: Notifying relevant clinical staff of denials Answering questions: Answering questions about billing and insurance Calculating cash estimates: Estimating cash for patients' upcoming visits or procedures Verifying customer and insurance data: Reviewing, correcting, deleting, or reentering data Maintaining confidentiality: Protecting patient information and maintaining customer confidence Strong understanding of medical terminology, such as CPT codes, diagnoses, and treatments. Ability to interact with patients and insurance companies over the phone and in person. Reviewing batch claims for submission. Reviewing and working ERAs and denials. Collecting co-payment, deductible, co-insurance and posting payments. Knowledge, Skills, and Abilities Required 3-5 years of experience in each of the following areas Customer/member service experience preferably from a health plan with a high-volume call center Provider Relations - experience dealing with provider calls and handling referrals Claims and billing - experience with insurance verification, member benefits and eligibility, explanation of benefits, ERA, etc. General administrative skills - Microsoft, Google docs, etc. Benefits Includes Flexible Paid Time Off (PTO) Health, Dental and Vision Insurance Short Term / Long Term Disability Life Insurance 401(k) Retirement Plan Flexible Spending Accounts Employee Assistance Program And more… Conditions of Employment You must be authorized to work in the United States Applicants will be required to pass a background check as a condition of employment Equal Employment Opportunity Policy Jasper Health, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #li-remote
$38k-59k yearly est. Auto-Apply 60d+ ago
Customer Service Manager
Workoo Technologies
Remote customer service manager job
Function as first point of get in touch with to client questions, providing comprehensive information on offered solutions that straighten with needs, helping the consumer in helping make informed selections. Reviews client asks for as well as brings in referrals based on particular trip requirements, guaranteeing sensible assumptions that advertise a specialized client bottom. Takes possession of procedure and proactively corresponds with client; settles problems; adapts interaction approach to align along with customer demands; jobs collaboratively around teams to instil consumer confidence and construct loyalty. Stays abreast of all product/service improvements, device updates, and improvements to demands, optimizing effectiveness as well as efficiency Understands take a trip paper demands; makes use of tools and resources to make sure reliable as well as well-timed processing. Advertises greatest methods as well as quality assurance, follows plans and procedures, and maintains standards of job to make sure conformity. Maintains consumer documents in proprietary data source, using body performance to guarantee precise entry of data that takes full advantage of productivity. Screens have job and preserves updated consumer account through quick article of notes, assistance paperwork, and interactions. Supplies customer support and utilizes purchases strategies to maintain customers; teaches customers concerning added-value items that might gain them. Excels in a fast-paced, compelling workplace. Execute multiple tasks as well as get through systems at the same time. Represents our worths as well as high amount of professionalism and trust through continually adhering to CIBT's Customer Commitment, Standards of Work, and also unity; strives to meet department and private efficiency measures. Various other duties as delegated. PROFICIENCIES: The observing competencies have actually been determined as critical for effectiveness in the role and also will be referred to in the course of the examination, reviews, and analysis procedure. Team effort: teaming up with people. Communication: offering and also communicating relevant information Complication dealing with: studying, creating and reporting, recommending solutions, understanding customer's requirements. Organizing and Undertaking: delivering results and also appointment client expectations, organizing as well as arranging. Campaign: taking possession of client connection, inquiring, taking timely action. Adapting and Problem management: adjusting and reacting to change, dealing with stress and drawbacks. Knowledge: learning our devices, items and procedure, keeping abreast of regulatory adjustments. LEARNING/ TRAINING AS WELL AS KNOWLEDGE: BA/BS or even Representatives Degree and two years' adventure or equivalent combo. Previous experience functioning in a call center atmosphere Very good: experience in high-end retail, traveling, hospitality, or embassy/consulate connections UNDERSTANDING, CAPABILITIES, CAPABILITIES: Fluent in English along with sturdy interaction as well as interpersonal skills: crystal clear written and verbal communication along with demonstrated understanding of communication methods and styles; verbalize clearly as well as briefly in an expert as well as friendly way without slang or complex language. Very beneficial: facility in second language. Excellent organizational as well as opportunity control abilities: abide by target dates as well as adjust to changing conditions; deal with higher volume while preserving exceptional attention to detail; monitor very own work and self-edit. Capacity to issue address; analyse details and apply competence as well as give options. Able to adjust to transforming situations and focus on job accordingly. Go-getter with desire to present ownership and also devotion to task. Efficiency with pc software application, knack for finding out brand-new plans as well as dedication to information honesty. FUNCTIONING PROBLEMS AND ALSO AREA: Office environment: direct exposure to personal computer display screens, operating closely with others in an open workplace atmosphere. This role will be actually 100% remote/work coming from home PHYSICAL DEMANDS: Sharp-sightedness; capability to watch computer monitor for complete work schedule, around 8 hours Sitting for lengthy time frame Manual dexterity for running a computer, keyboard as well as computer mouse Representing working a phone along with potential to impart comprehensive relevant information efficiently as well as accurately
$30k-49k yearly est. 60d+ ago
Director of Customer Operations
Eventeny
Remote customer service manager job
We are seeking an experienced and strategic Director of Customer Operations to lead and scale our customer experience organization. This individual will oversee both the Community Engagement Specialists (CES) and Customer Support teams, driving strategies across customer success, support, and account management to ensure retention, satisfaction, and revenue growth. The ideal candidate will bring a proven track record of leading high-performing teams, improving cross-functional processes, and delivering exceptional customer experiences across Eventeny.. Here's what you'll do Strategic leadership: Lead and coach CES, Customer Support, and Account Management teams. Hire, mentor, and grow high-performing managers and individual contributors. Vision & goals: Set strategic direction and performance goals aligned with company-wide initiatives. Translate company priorities into operational team plans. Customer insights & outcomes: Use data to track retention, satisfaction, and customer growth. Implement frameworks to increase feature adoption and lifetime value. Cross-functional alignment: Collaborate with Product, Sales, and Marketing to prioritize initiatives that impact onboarding, usage, upsells, and renewals. Operational excellence: Build and refine playbooks, systems, and workflows to scale customer operations across multiple functions. Escalation & risk management: Oversee processes for managing customer escalations and proactively mitigate risk. Voice of the customer: Partner with Product and Engineering to influence roadmap priorities through customer feedback. Enablement & training: Develop and manage success content, support documentation, internal training, and knowledge bases to drive scalable education. Executive reporting: Own reporting for leadership on KPIs, NPS, churn risks, and expansion opportunities. Budgeting & planning: Lead annual planning and budgeting for CES and support orgs, including headcount forecasting and resource allocation. External representation: Represent Eventeny at customer events, conferences, and industry panels. Change management: Lead cross-functional change initiatives that improve customer outcomes and internal efficiencies, with a focus on strategic execution and adoption across teams. Executive stakeholder collaboration: Partner closely with the CEO, COO, and leadership team to define customer-centric strategies and represent customer operations in strategic planning sessions. Compliance and risk oversight: Maintain alignment between customer operations and all legal, compliance, and data protection standards. Organizational design & scalability: Drive organization design initiatives, including roles, responsibilities, and career pathing for CES, Customer Support, and Account Management functions. Retention and lifecycle strategy: Develop lifecycle engagement strategies to reduce churn and increase renewal rates, working with Growth and Product teams to optimize moments that matter. Here's what we are looking for Bachelor's or Master's degree in business or related field (MBA preferred) 8+ years in SaaS customer-facing roles, with 3+ years leading multiple teams including Support, Account Management, and Customer Success Experience owning customer journey strategy and operational delivery Proven leadership in hiring, coaching, and developing managers Strategic thinker with experience scaling support, success, or account functions Empathetic communicator with strong executive presence and cross-functional influence Highly analytical and process-driven, with experience leading team-wide OKRs or KPIs Strong financial acumen and experience managing departmental budgets Deep knowledge of tools like HubSpot, Zendesk, and customer success platforms Experience overseeing complex customer relationships and renewals Proven ability to lead change and manage through ambiguity Passion for the event industry and alignment with Eventeny's mission Benefits of Working for Us Flexible schedule - work around your life and your needs; we don't count your hours. Unlimited Paid Time Off - yes, really! Fully remote. Comprehensive health insurance. Vision and dental insurance. Group life Insurance. Quarterly employee bonuses. 401K retirement plan. Yearly company retreat. Potential for customer event access. Company-provided laptop and general office supplies. Compensation This is a full-time position with a base salary of $90,000-$100,000, benefits, and quarterly bonus payouts. The final offer will be determined by multiple factors, including candidate experience and expertise. This is a remote position in the US only.
$90k-100k yearly 14d ago

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