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Average Salary For a Customer Service Manager

Based on recent jobs postings on Zippia, the average salary in the U.S. for a Customer Service Manager is $61,487 per year or $30 per hour. The highest paying Customer Service Manager jobs have a salary over $105,000 per year while the lowest paying Customer Service Manager jobs pay $35,000 per year

Updated February 5, 2023
Average Customer Service Manager Salary
$61,487 yearly
$30 hourly
$35,000
10%
$61,487
Median
$105,000
90%

5 Common Career Paths For a Customer Service Manager

Manager

Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.

Store Manager

A store manager is responsible for monitoring the daily operations, making sure of its smooth and efficient performance with the best services provided to the customers. Store managers' duty also includes tracking the budget of the store to ensure that all expenses are meeting the sales goals. A store manager must also be able to plan and share strategies to boost sales performance and provide the needed support for the employees by communicating with them regularly, listening on suggestions, and taking necessary actions for complaints as required.

Office Manager

Office managers oversee the entire workplace. They maintain office processes and services to ensure that everything is running well. They manage office supplies by managing inventory and procurement procedures. They also device filing systems, create needed and relevant office policies, and ensure that all the policies are being followed. As a way to make sure that the office is in top shape, office managers supervise most of the logistical aspects inside the office. They also provide support to both management teams and the rest of the employees. They often act as the bridge between the two and would sometimes even assist in the training of new employees.

Supervisor

Supervisors are responsible for overseeing the daily functions of employees in a specific team, department, or even a work shift. They create work schedules, organize work processes and workflows, train new hires, provide necessary reports related to the team function and the employees, monitor and evaluate employee performance, and ensure that goals of the specific team or department are met. When needed, supervisors also provide guidance to employees in terms of their career or even personal challenges. They also help in fostering harmonious work relationships by resolving interpersonal conflicts at work. To be successful in their role, they must have leadership skills, time management skills, decision-making capabilities, analytical skills, and problem-solving skills.

Branch Manager

Branch managers oversee the company's field office. This position is usually present in industries such as banking and food service. Branch managers are responsible for all aspects of the branch operations, including, but not limited to, finances, marketing, quality control, and human resources. They ensure that the goals of the branch are met in the most efficient way possible. They balance the needs of both the organization and the employees in the department. Branch managers are also expected to have a hand in training the employees to be useful members of the organization.

Illustrated Career Paths For a Customer Service Manager

Customer Service Manager Jobs FAQs

Can A Customer Service Manager Make 100k?

Yes, you can make $100,000 per year as a customer service manager. The chances of earning over $100k for a customer service manager are actually pretty good because the highest-paid customer service manager positions typically pay at least $94,000 per year. The average annual salary is $51,787 for customer service manager jobs. For example, customer service managers in District of Columbia whose salaries are in the 90th percentile earn an average salary of $180,000.

How Much Does A Customer Service Supervisor Earn?

A customer service supervisor earns an average of about $62,000 a year. However, in the U.S., customer service supervisors can earn anywhere from about $26,000 to about $100,000 a year.

Customer service supervisors in the U.S. earn the most in San Francisco, where the average salary is about $73,000 a year, or 16% more than the national average.

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