Customer Service Manager Part Time jobs

- 301 Jobs

Treasury Management Client Service Sr. Manager
Capital One Careers 4.7
Richmond, VA
West Creek 7 (12077), United States of America, Richmond, VirginiaTreasury Management Client Service Sr. Manager As part of our Treasury Management Servicing team, we work with commercial clients, both proactively and reactively, to engage on all servicing needs. Our associates are on the frontline, delivering on our commitment to provide an exceptional client experience. At the Sr. Manager level, you will lead a call center in a dynamic, fast-paced environment. You will provide direction and coaching to your team to bring out the best in each individual as well as the team. You will be required to balance risk to Capital One while delivering an industry leading experience to clients. General Responsibilities: Leverage knowledge of treasury management products, process, project, risk and technology to help direct reports think and act differently when solving problems. People Leadership This role will have direct accountability for 3 managers and 20+ indirect reports across geographies / time zones Empower, develop, coach, and recognize team to reach personal, professional, and team goals Stay connected and aware of team performance as it relates to people leadership, inclusion and engagement Client Experience Balancing people / process / risk decisions with impact to the client experience will be a critical success factor. The ideal candidate consistently utilizes customer-back design thinking in decision-making and regularly evaluates/strengthens how we measure the client experience Ability to identify customer pain points and work with team and/or partners to find solutions Serves internal and external clients to resolve customer issues and escalations Ensures all service requests are processed per Service Level Agreements Process Management Understand and own the client experience with process updates and changes Analyze call center data and prepare reports for senior leadership Understand process performance through an overtime view of metrics and anomalies Learn and apply industry knowledge to improve our process Lead direct reports in creating a culture focused on daily and monthly performance Independently make connections to vision and create grounded recommendations Project Management Work backwards from a 6-12 month destination when serving as customers for strategic and improvement projects Proactively provide clear, succinct updates to problems and progress using facts and data Keep internal and external stakeholders (client, sales, service, operations, product) informed of status, risk and issues to delivery Risk Management When complaints, problems and/or issues arise, work with partners driving to root cause and identifying sustainable, repeatable solutions Supports audits and examinations in the Treasury Management Servicing area Responsible for the upkeep and maintenance of policy and procedures Working knowledge and tracking of top controls, risks and events/issues Desired Attributes and Skills: To be successful in the role, associates should exhibit the following: Exceptional people leaders who embrace diversity and inclusion and who can lead transformational change Passionate about both delivering a great client experience and complying with laws and regulations Forward leaning into technology, automation, and emerging financial products Fluid in adapting to and embracing change for themselves and with others Intellectually curious, inquisitive, and open minded Integrated thinkers and creative problem solvers with impeccable judgment Exceptional and confident communicators, negotiators, and influencers Tenacious in pursuing and achieving their goals and objectives Motivated to achieve results through teamwork and collaboration Proactive about their own development and learning with an optimistic, growth mindset Basic Qualifications: High School Diploma, GED or equivalent certification At least 5 years of experience in people management At least 5 years of experience in customer service, client services, business process management or project management At least 2 years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs) Preferred Qualifications: Bachelor's Degree or Military experience 6+ years of experience managing a call center 6+ years of experience in customer service, client services, business process or project management 4+ years of experience with Treasury Management 6+ years of experience in people management Lean, Agile, Six Sigma or Project Management (PMP) certification At this time, Capital One will not sponsor a new applicant for employment authorization for this position. #CommOps Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
$78k-105k yearly est. 2d ago
Customer Service Registrar PRN
HCA 4.5
Fredericksburg, VA
Schedule: PRN (As Needed) | Must Be Available To Cover Varying Shifts Do you want to join an organization that invests in you as a Customer Service Registrar PRN? At Spotsylvania Regional Medical Center, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years. Benefits Spotsylvania Regional Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: * Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. * Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. * Free counseling services and resources for emotional, physical and financial wellbeing * 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) * Employee Stock Purchase Plan with 10% off HCA Healthcare stock * Family support through fertility and family building benefits with Progyny and adoption assistance. * Referral services for child, elder and pet care, home and auto repair, event planning and more * Consumer discounts through Abenity and Consumer Discounts * Retirement readiness, rollover assistance services and preferred banking partnerships * Education assistance (tuition, student loan, certification support, dependent scholarships) * Colleague recognition program * Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) * Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Customer Service Registrar PRN like you to be a part of our team. Job Summary and Qualifications As a Registrar, you will be responsible for timely and accurate patient registration. You will also interview patients for all pertinent account information and verify insurance coverage. What you will do in this role: * Interview patients at workstation or at bedside to obtain all necessary account information. Bedside registration performed utilizing carts/computers on wheels * Provide exemplary Customer Service * Ensure charts are completed and accurate * Verify all insurance and obtain pre-certification/authorization * Calculate and collect patient liability amounts * Ensure that all necessary signatures are obtained for treatments * Process patient charts according to paperwork flow needs and established productivity standards * Interview incoming patients, his/her relatives, or other responsible individuals to obtain identifying and demographical information with insurance and financial information * Assign Insurance Plans (IPlans)accurately * Verify insurance benefits and determine pre-certification/authorization status via online or other resources. If pre-certification/authorization/notification of admission is required and has not been obtained, initiate via Passport, on-line or phone call. Enter all information and authorization/referral numbers into the registration system. * Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties. Obtain copies of necessary identification and insurance cards. * Understand/explain policies regarding services, pricing, insurance billing, and payment of account. What qualifications you will need: * 1 year of related experience preferred. * Demonstrates proficiency in Microsoft Office applications required Learn more about a day in the life of a Registrar ********************************** HpzS5dpbE Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Good people beget good people."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Customer Service Registrar PRN opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$64k-85k yearly est. 17d ago
Customer Service Manager
Hobby Lobby Careers 4.5
Chester, VA
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: Perform duties as front-end manager Assist customers with returns Manage registers Assist customers as needed Provide excellent customer service Starting part-time range - $15.00 - $16.00 per hour Excellent Customer Service Skills Basic Computer Skills Desire To Learn Trustworthy And Dependable Super Friendly Previous Work References If you meet these requirements and are interested in being a vital part of our management team, then we are interested in talking to you. Full-Time Benefits include: Competitive Wages Medical, Dental and Prescription Benefits 401(k) Program with Company Match Paid Vacation Sick / Personal Pay (SPP) Employee Discount Life Insurance and Long Term Disability Insurance (LTD) Flexible Spending Plan Holiday Pay Hobby Lobby Stores, Inc., is an Equal Opportunity Employer. For reasonable accommodation of disability during the hiring process call (877) 303-4547.
$15-16 hourly 4d ago
Part-time Customer Experience Manager - Nights/weekends/holiday availability
Michaels 4.2
Virginia
Store - DC-GAINESVILLE, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. + Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results + Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs + Plan and lead the execution of class and in-store events in accordance with Company programs + Lead the omnichannel processes + Manage and execute shrink and safety programs + Assist with cash reconciliation and bank deposits + Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed + Assist with the onboarding of new Team Members + Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development + Serve as Manager on Duty (MOD) + Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others + Acknowledge customers, help locate the product and provide solutions + Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget + Manage and execute the shrink and safety programs + Cross train in Custom Framing selling and production + In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager **Other duties as assigned** **Preferred Knowledge/Skills/Abilities** **Preferred Type of experience the job requires:** + Retail management experience preferred **Physical Requirements** **Work Environment** + Ability to remain standing for long periods of time + Ability to move throughout the store + Regular bending, lifting, carrying, reaching, and stretching + Lifting heavy boxes and accessing high shelves by ladder or similar equipment + If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. + Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings **Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.** At The Michaels Companies Inc, **our purpose is to fuel the joy of creativity** . As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com (************************** and Michaels.ca . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels (************************************ , a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, **Michaels is the best place for all things creative.** For more information, please visit **************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com . **Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.** _Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL)._ EEOC Know Your Rights Poster in English (****************************************************************************************** EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers (************************************************************************************************** Federal FMLA Poster Federal EPPAC Poster (******************************************************************
$48k-98k yearly est. 60d+ ago
WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience
GL1
Newport News, VA
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested Additional information:Salary: 45Frequency: Per hour Employment type: Full-time
$25-45 hourly 60d+ ago
Customer Service Shift Supervisor
George Mason University 4.0
Virginia
Department: Regional Campuses Classification: GMU Worker Job Category: Part-Time / Hourly Wage Job Type: Part-Time Work Schedule: * Option 1: Early weekday morning shifts (4:45am-10am) * Option 2: Evening weekday shifts (typically 4-10pm, Mondays through Thursdays; 4-8pm, Fridays) * Option 3: Weekend shifts - Saturdays [8am-2pm, or 2-8pm] and Sundays [8am-1pm, or 1-6pm] Please be explicit about which option(s) (1, 2, or 3) interest(s) you. Location: Manassas, VA Workplace Type: On Site Required Salary: Salary commensurate with education and experience Criminal Background Check: Yes Financial Background Check: Yes About the Department: The Freedom Aquatic & Fitness Center opened in September 1999 and is one of the largest facilities of its type in Northern Virginia. Located on the Science and Technology campus in Prince William county of George Mason University, the 110,000 square foot facility features a 50-meter competition pool; leisure pool; whirlpool; locker facilities and family locker rooms; gymnasium with two practice courts; cardiovascular and strength training equipment; group fitness, mind/body and spin studios; three racquetball/activity courts; community room and classroom; and outdoor field and sand volleyball court. About the Position: Customer Service Shift Supervisors are working supervisors. Successful supervisors play a key role in keeping the Customer Service Agents focused on providing excellent customer service through all Front Desk operations during their assigned shifts. Modeling, monitoring, and affirming appropriate behavior is emphasized on all shifts and being available to answer and assist with both CSA or member/guest questions as the need arises - ensuring that members feel welcome, and making sure they are correctly directed to the proper department or activity, and ultimately aiming to provide a pleasant and positive customer service experience. Typical available shifts (Day/hours): * Option 1: Early weekday morning shifts (4:45am-10am) * Option 2: Evening weekday shifts (typically 4-10pm, Mondays through Thursdays; 4-8pm, Fridays) * Option 3: Weekend shifts - Saturdays [8am-2pm, or 2-8pm] and Sundays [8am-1pm, or 1-6pm] Please be explicit about which option(s) (1, 2, or 3) interest(s) you. Responsibilities: * Reviewing and answering emails from members on the registration account; * Reconciling and closing register business at the end of their shift; * Maintaining the safety of our members and other employees; and * Assuring that all staff follow all procedures related to emergency and security matters. Required Qualifications: * High School Diploma or equivalent; * Proven leadership skills; * Unquestionable reliability; * Able to become quickly knowledgeable about membership options, program offerings and all the services and products available to create value for our members and prospects; and * An extensive customer service background in the service industries, preferably in the fitness and/or hospitality field. Preferred Qualifications: * Demonstrated and proven supervisory and organizational skills are preferred to ensure effective and appropriate communication of large amounts of information in a very busy working environment. Instructions to Applicants: For full consideration, applicants must apply for Customer Service Shift Supervisor at ********************** Complete and submit the online application to include three professional references with contact information, and provide a resume for review. Posting Open Date: December 16, 2024 For Full Consideration, Apply by: January 10, 2025 Open Until Filled?: Yes
$33k-49k yearly est. 29d ago
Customer Service Center Opening - Hybrid
Self Storage Plus Management
Woodbridge, VA
Self Storage Plus's Customer Service Center has an exciting part-time opportunity as a Sales Representative located in Woodbridge, Virginia. This role offers a dynamic, fast-paced, friendly, and engaging environment. As a Sales Representative, you'll experience personal fulfillment and measurable success. Key Requirements Service Orientation: Proactively seeking ways to assist our customers. Active Listening: Giving full attention to customers, understanding their concerns, asking relevant questions, and refraining from interrupting at inappropriate times. Problem Solving: Identifying and analyzing complex issues to develop and implement effective solutions. Time Management: Effectively managing one's own time, prioritizing tasks, setting goals, and efficiently utilizing time to achieve objectives and being able to maximize productivity. Sales: Understanding the fundamentals of promoting and selling products or services, including marketing strategies, sales techniques, and tactics. Responsibilities: Engage with customers by phone to provide information about Self Storage, process rentals and reservations, and gather details of customer concerns. Demonstrate exceptional customer service and sales skills, including active listening, clear verbal, and written communication, and maintaining a professional demeanor. Thrive in a fast-paced environment, handling multiple tasks efficiently while maintaining organization. Assist a diverse customer base with varying needs and preferences. Utilize computer systems and software proficiently. Employ strong problem-solving skills and the ability to troubleshoot effectively. Implement effective sales techniques and processes to meet or exceed goals. Work both independently and collaboratively within a team environment. If you are enthusiastic, customer-focused, sales driven and thrive in a dynamic atmosphere, we encourage you to apply for this rewarding opportunity with Self Storage Plus. Benefits: $17/hr + Monthly Commission Paid Time Off (Paid Vacation) Paid Holidays Off Hybrid Work Schedule Flexible Work Schedule View all jobs at this company
$17 hourly 39d ago
Service Lead
Lolli and Pops, Inc. 4.5
Fairfax, VA
**Job Details** Fair Oaks - Fairfax, VA Part Time $13.00 - $13.00 Hourly **Description** **Lolli & Pops Service Lead/Keyholder** *Joining our team will be the sweetest decision you'll ever make!* At Lolli & Pops, we believe that candy is so much more than just candy. It has the power to say thank you, I love you, I celebrate you. And at its heart, candy Spreads Joy with Bits of Optimism. We offer an optimistic culture, a fast-paced work environment, and of course a sweet discount on sweet treats. We consider ourselves a **Company of Firsts** which means we love giving people their first opportunity at employment, their first key to a store, and even their first store to run on their own. As a part-time Service Lead, you are a keyholder and member of the leadership team. Our management team leaders are passionate, adaptable go-getters who care deeply about their team and their community. They ensure that every guest who enters our store has a positive and inspiring experience. Here are some of the things that you'll do each day: * Help drive store-level financial and operational results by monitoring the stores key performance indicator (KPI) targets and taking appropriate action to achieve store targets * Keep your team focused on guest engagement, sampling and sharing product knowledge * Maximize the overall performance of the team through product knowledge education, coaching selling skills and leading by example * Assist in training, developing and motivating team members * Assist the Store Manager with paperwork, ordering, inventory management * Maintain visual and merchandising standards and ensure store cleanliness * Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all team members * Be a champion of Lolli & Pops inside and outside of the store * Must be able to lift up to 25 pounds While there is no single recipe for an excellent Service Lead, the following are qualities and experiences we recognize as contributing to the success of our best management teams: * Exceptional interpersonal skills: *you are energized by working with people, both guests and your team* * A passion for meticulous quality: *you understand that strong organization creates a highly efficient team* * A bias towards action: *you have the ability to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques and do not hesitate to roll up your sleeves and do what it takes to get the job done* * The desire to be coached and mentored: *you see potential in yourself and enjoy growing that potential* * An eye for detail: *you know that the little things, be it cleanliness, the extra touch or a few decimals can make all the difference* * The desire to problem solve: *you like finding problems and fixing them* * The ability to multitask: *you can prioritize and execute at many different tasks each day* * A positive attitude and fun-loving spirit: *you are an optimist who freely embraces your inner child and enjoys having fun while you work* * Flexible availability*: you want to work at our busiest times, and flex your availability to meet the needs of the business* **Our Company values are important to us! We are:** **Guest-icated** our guests are at the heart of everything we do **Collaborative** we are a joyful mix of unique individuals working together **Agile** we are flexible and open to change in order to be the best we can be **Authentic** we honor what's real and authentic and give feedback from the heart **Betterment** we have a never ending drive to continuously improve **We can't wait to meet you!** ***Lolli** **&** **Pops** **is an equal opportunity employer and values diversity at our company**. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Lolli & Pops is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.*
26d ago
Customer Service Lead - Part-Time
Burlington Coat Factory Corporation 4.2
Vienna, VA
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You'll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You'll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You'll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently. Key Responsibilities: + Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team. + Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism. + Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions. + Coordinate meal and break periods and monitor schedule adherence. Requirements: Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time. Come join our team. You're going to like it here! You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Base Pay: $16 per hour - $16 per hour Location 01158 - Vienna Posting Number P1-1076681-3 Address 8355 Leeburg Pike Zip Code 22182 Position Type Regular Part-Time Career Site Category Store Associate Position Category Retail Store Base Pay $16 - $16 per hour
$16-16 hourly 9d ago
CLIENT GUIDE MANAGER
Wayforth Transportation, LLC
Richmond, VA
**Job Details** CVA Office - Richmond, VA Part Time $20.00 - $20.00 Hourly **Description** **Wow the Client, Wow the Community, and Wow Yourself!** Title: Client Guide Manager Reports to: Operations Manager Status: Hourly, Non-Exempt ** In this role, the Client Guide Manager initiates and maintains communication and the relationship with WayForth clients. They serve as the Project Manager to ensure the highest level of customer satisfaction is met. Manages and coordinates projects and oversees organization, scheduling, and implementation from beginning to end. Oversees a team through the completion of each project. This position is primarily a field role which requires standing, bending, lifting, packing and being on your feet for extended periods of time in various climates. This role may occasionally require up to 1 hour of travel per day over a short duration. You'll work hard, but the payoffs are endless! We love to CELEBRATE and REWARD our PEOPLE! **Essential Functions:** • Excellent Customer Service. • Drive a cargo van. • Project and Team Management. • Team Player; Assists the team with packing when necessary. • Manages client experience, timeline, and requests. • Collaborates horizontally with Sales and Operations by preparing for projects, reviewing client files, and addressing any issues or special needs in advance. • Ensures that adequate supplies and materials are available to the team to complete the project. This includes safety materials such as: masks, gloves, etc. • Helps coordinate outside vendors such as donation partners, repair teams, and shipping partners. • Utilizes all tools necessary to ensure that all project activities are completed to the client's satisfaction. • Completes administrative tasks in a timely manner. This includes tracking team hours, inventory, invoicing the client, entering progress notes, and collecting payment from client. • Manages all potential assignments associated with full service move management including estimates, floor planning, downsizing, packing and unpacking client content, clear-outs, organization, etc. • Helps onboard and train new CGM's within WayForth as needed. • Supports market storage process and inventory. • Supports other market administrative and compliance needs. • Your IT factor. Every WayForthian brings a special flare to the COMPANY that makes us successful. • Other duties as needed. **Preferred:** • Customer Service/Experience leadership role a plus. • Experience in coordinating projects. • Must have a valid Driver's License and reliable transportation to transport supplies and employees to client/project locations when needed. Must be willing to drive long distances within the area serviced by he market when scheduled. • Must have a smart phone or computer to check schedule and work emails daily. • Must be able to lift up to 30 lbs. and stand for 4-8 hours during assigned projects. • Intermediate knowledge of Microsoft Office applications. • Excellent verbal and written skills • Bilingual skills a plus **Education:** • High school diploma or equivalent **Skills:** • The ability to professionally interact with communities, clients, and internal teams at all levels in a fast-paced, high-pressure environment. **Get to Know WayForth** Founded in 2016, WayForth is a complete move solution serving the nation's largest home transition management company serving the senior living industry, providing solutions through every phase of a move. From our initial consultation to our final walk through, we deliver top[1]notch, personalized support throughout every phase of the move. Clients appreciate our customizable solutions that can solve any relocation need from space planning, downsizing, and packing to unpacking and settling into a new home. How you move matters and no matter the destination, WayForth serves as a guide making life's transitions easier to navigate. WF2
28d ago
Part Time Sales & Service Manager, Williams-Sonoma Virginia Beach, VA
Williams Sonoma 4.4
Virginia Beach, VA
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About the Team Our mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility. Overview of the Lead, Sales (Key Holder) role You will inspire customers to express themselves in their home. You will bring the brand to life for our customers by making it easy for them to discover products that best suit the way they entertain. You will drive sales by sparking connections and making lasting customers of the brand. Responsibilities · Create engaging experiences for customers by sharing expertise on enhancing your home · Provide daily support to the management team by performing opening and closing routines, register functions and back office procedures · Provide supervision to ensure store is meeting financial goals and associates are providing World-Class service to our guests · Ensure store meets visual, replenishment, cleanliness, safety and back of house standards during manage-on- duty shifts · Effectively perform the Selling Captain role, serving as a role model for sales associates in sales generation and customer service by making the customer experience the priority · Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy Criteria · Effective communication, organization and leadership skills · Proven ability to motivate and influence others through personal actions and examples · 1-3 years retail sales experience with shift supervision experience preferred · 1-2 years experience in home related design, visual merchandising, or stockroom responsibilities preferred (specialty retail preferred, but not required) Physical Requirements · Must be able to be mobile on the sales floor for extended periods of time · Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques · Full time associates are expected to have open availability to meet the needs of the business. · Part-Time Flex associates must be available to work a minimum of 15 hours per week, including two regularly scheduled shifts on the weekend (Saturday and Sunday) and two during the week (Monday to Friday). Associates must be available for annual inventory and entire holiday season (November and December). Weekend availability cannot fall on the same day; an associate must be available on two separate days (Saturday and Sunday). Our Mission Around Diversity, Equity & Inclusion We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences-whatever they may be-are valued, explored and appreciated. Benefits Just for You Depending on your position and your location, here are a few highlights of what you might be eligible for: · A generous discount on all Williams-Sonoma, Inc. brands · A 401(k) plan and other investment opportunities · A wellness program that supports your physical, financial and emotional health · Paid vacations and holidays (full-time) · Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time) Your Journey in Continued Learning · Individual development plans and career pathing conversations · Annual performance appraisals · Cross-brand and cross-functional career opportunities · Online learning opportunities through brand specific resources and WSI University · Leadership development opportunities WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration This role is not eligible for relocation assistance. Williams-Sonoma, Inc. is an Equal Opportunity Employer. San Francisco Locations: Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.
$94k-138k yearly est. 13d ago
Seasonal Customer Service
Ameritech Construction's 3.9
Woodbridge, VA
HIRING IMMEDIATELY - PAID TRAINING Ameritech Construction is a reputable Home Improvement company dedicated to helping home owners save energy. We train our reps in Management, Real Estate, Marketing, Sales, Communication, Customer Service, & Problem solving. We are looking for employees is looking to MAKE $1,000 - $2,500 A WEEK. Professional, Motivated, & Dedicated to making a difference in the community while also learning skills that will last a lifetime. GROWTH OPPORTUNITY & Career Advancement opportunities are abundant here at Ameritech. JOB DUTIES: - Provide customers with EXCELLENT customer service. We also provide customers with multiple options they can choose from in order to save thousands of dollars a year on home improvement projects. - Schedule customers for FREE consultations. - Diagnose Problems (High Energy Bills, Drafty Windows, Broken Doors, Leaking Roof) Waldorf MD, Bowie MD, Capitol Heights, California MD, Columbia MD. NO EXPERIENCE NEEDED!!! We Offer: Paid Training $30,000 - $100,000 Yearly Full-Time & Part-Time 401k Dental Benefits Health Benefits Paid Training Full-Time Part-Time Seasonal Work Reliable Transportation Preferred
$29k-37k yearly est. 32d ago
Customer Service Supervisor (Store #27)
Hamrick's, Inc. 4.2
Roanoke, VA
Hamrick's Careers **Customer Service Supervisor (Store #27)** Roanoke, VA • Stores • Full-Time Hourly • Day & Night Shift **Benefits** * 401k * Health Insurance * HSA Contributions * Dental & Vision * Life Insurance * Critical Illness Insurance * Voluntary Short-Term Disability * Vacation Pay (based on eligibility guidelines) * Holiday Pay (8 hours) * Christmas Bonus * Employee Discount * Employee Recognition Program * EAP Program * Referral Program **Summary** The Customer Service Supervisor is responsible for the financial accountability of the store. This position supervises 10 to 20 cashiers at a time. The customer service supervisor maintains a positive company image through courteous and professional interactions. This position also supervises 2-4 part time customer service associates. **Responsibilities** * Model and Drive Superior Customer Service. * Prepare, audit, and reconcile all funds for daily retail operations including change orders, deposits, bank reconciliation, petty cash, and cashier tils. * Manage breaks and lunches for cashiers and support staff to support customer needs. * Run reports and audit transactions including voids, returns, employee transactions, etc. * Issue correctives (written or verbal) when code of conduct, performance, or policy issues are violated. * Address and correct any financial procedure issues found during periodic financial audit from corporate auditing personnel. * Train new cashiers or schedule a seasoned cashier to do so. * Communicate with corporate partners and leadership when opportunities occur in the financial area * Maintain a neat, orderly, and professional front of store area. * Maintain the financial paperwork filing (daily, weekly, monthly) per the guidelines * Place service calls to appropriate personnel for register equipment, financial equipment, etc. * Perform other duties assigned by management **Qualifications** * Prior knowledge in bookkeeping, bank teller, retail management, or supervising experience preferred. * Passion for superior service and helping others. * Cheerful and positive attitude. * Consistent and reliable * Work a flexible schedule. * Walking from one area to another frequently; standing required; ability to negotiate stairs. * Ability to lift 25 lbs. **Required Experience** * Prefer 1+ years of retail cash office experience **Required Education** * High School diploma or equivalent Founded In 1945, Hamrick's currently operates at 20 locations in 5 states. Our core value of **Great Brands and Incredible Prices** Is successful due to our **Great Teams and Incredible People**, people just like you! We have a promotion from within philosophy that fosters an environment of learning and growth where each employee can reach their highest potential. Hamrick's is growing and our success provides advancement opportunities in our stores and in our corporate office. At Hamrick's we value our culture of honesty, integrity, and respect for each other. We are closed for business on Sundays to provide our team members with a better work life balance. We offer competitive wages, flexibility, and fair expectations for our employees. **Cookie Notice** **Customer Service** "* " indicates required fields
$23k-33k yearly est. 27d ago
Visitor Services Supervisor
Virginia 4.5
Richmond, VA
**Administrative Services** ** Visitor Services Supervisor** * 5030725 * Richmond, Virginia, United States * Virginia Museum of Fine Arts * Administrative Services * Wage (Hourly) * Closing at: Dec 22 2024 at 23:55 EST * Virginia Museum of Fine Arts **Title:** Visitor Services Supervisor **State Role Title:** PR & Mktg Spec I **Hiring Range:** $15.45 **Pay Band:** 2 **Agency:** Virginia Museum of Fine Arts **Location:** Virginia Museum of Fine Arts **Agency Website:** ******************** **Recruitment Type:** General Public - G ******This position is open to current VMFA agency employees only****** **Job Duties** The Virginia Museum of Fine Arts (VMFA) is seeking a reliable, experienced individual to join the Visitor Services Department as a Visitor Services Shift Supervisor. VMFA is an inclusive workplace that values teamwork and professionalism. We offer flexible scheduling with operating hours during the daytime, evenings, and on weekends. All VMFA staff enjoy free admission to special exhibitions, previews of special exhibitions, employee pricing for select museum programs and classes, and discounts at Amuse, Best Café and the VMFA Shop. This is a part time, non-exempt position with no benefits. This position works varied shifts during VMFA's public hours. VMFA is open 7 days a week from 10 am-5 pm with evening hours until 9 pm on Wednesday through Friday. Evening and weekend availability is required. Duties include: The Visitor Services Shift Supervisor serves as a leader on the Visitor Services team and is responsible for overseeing shifts in the absence of a manager. This position fulfills all duties at the Visitor Services and Membership Desk including selling tickets and memberships in person and over the phone; answering inquiries in person, over the phone and via email; and general customer service; plus additional supervisory duties: • Complete shift opening and closing procedures and reports • Assist with training new staff • Assist with any customer service issues and identify areas where customer service can be improved • Create and distribute the weekly events calendar • Troubleshoot system issues at Visitor Services and the Parking Deck • Assure that VS handbook, phone lists and informational materials are up to date • Review event sheets and update staff as needed **Minimum Qualifications** Minimum Qualifications: • Experience in point of sale systems, including daily sales reconciliation. • Considerable knowledge of the principles and practices of customer service. • Prior experience as a team lead or supervisor, preferably in a museum, hospitality, or retail environment. • Ability to handle a wide range of customer service issues and work courteously with museum staff and the general public. • Outstanding interpersonal and oral communication skills and the ability to resolve problems in a timely manner. Demonstrated ability to communicate tactfully with a diverse population; and to gather information and write factual reports. • Ability to work effectively in both fast-paced and slow-paced environments. • Ability to communicate with the public in person, by telephone, and by email; to use a computer with mouse and keyboard; to do moderate lifting (under 10 lbs); to stand or sit at a workstation; and to traverse the museum and parking deck, with reasonable accommodations. **Additional Considerations** Advanced skills in Outbound and Counterpoint, as well as basic skills in Raiser's Edge, Piction, Sharepoint and any data collection apps. Demonstrated ability to conduct training for staff; to follow and give oral and written instructions; to react appropriately in routine and emergency situations; to communicate tactfully with a diverse population; and to gather information and write factual reports. **Special Instructions** You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. Special Requirements: Selected candidates must pass a criminal history background check. **Contact Information** Name: Human Resource Services Phone: please email Email: recruitment@vmfa.museum In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at or by calling DARS at ************. Note**:** Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
26d ago
Part Time Lead Service Valet - Truck Required
Valet Living 3.7
Brandermill, VA
* Join our team as a Lead Service Valet. You will work in conjunction with the Area Leader and assist with managing the total service delivery for the district's apartment communities. This includes providing direction and oversight for the part time associates (Service Valets) within the assigned district. Hourly Pay: $23 Ph Schedule/Hours: Friday and Saturday Off What you'll be doing: * Deliver on our "every door every night" business expectation and set the standard in delighting our residents * Assist Area Leader with training Service Valets * Spot-check Service Valets, focusing on safety, quality control, and productivity * Collect same night missed trash, walk/track problem properties * Communicate with Area Leader concerning delays, unsafe sites, accidents, and other maintenance problems * Provide waste and recycling collection coverage for understaffed properties within an assigned district * Document and report all property and resident non-compliance * Provide oversight of the nightly collection process during the Area Leader's days off * Assist with evening recruiting efforts which may include referral generation and flyer distribution * Provide candidates with a realistic job preview from the Service Valet perspective * Assist with presentations during team meetings * Assist the Area Leader with coordinating work schedules, evaluating job performance, and motivating Service Valets * Provide leadership for the Service Valets in the areas of safety and training What you get: * The option to get paid daily with the app DailyPay. * Company truck is provided * Stay active and fit while enjoying the outdoors, this job doubles as a workout * Opportunities for career advancement: As an essential business experiencing continuous growth, consistent pay, and exciting prospects for career progression within our dynamic team * Employee referral bonus program * Earn rewards through our recognition program * Tuition reimbursement What we require: * Minimum age requirement: 18 years old * Valid driver's license * Ability to operate a motor vehicle and drive locally to other properties as needed * Capable of adapting to work both indoors and outdoors, regardless of changing weather conditions * Ability to lift and transport items weighing up to 50 lbs. * Able to walk the distance of property, and be exposed to disagreeable odors * Capability to climb up and down staircases/steps multiple times throughout the evening * Ownership of a smartphone with a data plan to utilize our mobile app * Flexibility to work a split schedule and/or be on call during irregular hours depending on business needs * High school diploma or GED equivalent. AA degree preferred * Preferred experience in customer service and prior people management * Strong verbal and written communication skills are essential Safety statement: * We prioritize your safety and provide Personal Protective Equipment (PPE) including face coverings, gloves, safety vests, and more * Count on a dedicated team of occupational health & safety professionals who manage all aspects of associate safety, ensuring a secure work environment The application window for this opportunity is ongoing. Are you a current Valet Living employee? If so, click here to apply. Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. Valet Living is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at *********************************** and let us know the nature of your request along with your contact information. Please note, this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Living's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law.
$23 hourly 7d ago
Customer Service Supervisor
Wawa Inc. 4.5
Virginia
Customer Service Supervisor page is loaded **Customer Service Supervisor** **Customer Service Supervisor** locations Store 8651 - Chesterfield, VA 23114 time type Full time posted on Posted 16 Days Ago job requisition id JR115639 **Job Description** The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer. **Principal Duties:** * Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner. * Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same. * Provide direction, motivation, and coaching for associates during the shift. * Ensure the 24/7 execution of all customer service programs and processes. * Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable. * Complete cash and lottery processes. * Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders. * Check in vendors. * Recognize associates and celebrate accomplishments. **Essential Functions:** * Ability to work well individually as well as in a team environment * Excellent oral and written communication skills * Excellent customer service skills * Ability to work with little or no supervision * Excellent relationship building and leadership skills * Detail oriented and excellent organizational skills * Ability to defuse issues using de-escalation and problem solving techniques * Proven self-starter with demonstrated ability to make decisions * Ability to learn and utilize the store's technology * Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly * Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing * Must be able to lift and carry up to 35 lbs * Must have reliable transportation * Must be at least 18 years old to be considered for this role * Ability to direct others and prioritize tasks **Basic Qualifications:** * High School Diploma or GED equivalent * Ability to work 35 - 40 hours per week * Experience effectively implementing change and demonstrated results in execution * Flexible availability which may include all shifts, weekends, and holidays, based on business needs * Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred * Experience training, sales building, management of expenses, and food service menu planning * Experienced in all areas of store operations, including foodservice * Experience leading, developing and selecting teams preferred * Proven and consistently demonstrated skills in the following: + Exceptional Customer Service + Relationship Building + Effective Communication Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at ************ or **************. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision. * Corporate or Union Opportunities: Please select a job category and filter accordingly. * Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of “Fulfilling Lives, Every Day,” for our customers, communities and each other. Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. In our journey to achieve “boundless convenience,” Wawa offers its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. Whether you join us as a part-time associate, store leader or corporate associate, you'll be a part of a team that has a shared mission to put our core values first in everything we do. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. For Technical Issues please email: ************************** .
$22k-28k yearly est. Easy Apply 26d ago
Access Service Manager
Nationalmuseums
Richmond, VA
**Details:** Administration Other Salary: £38,322 per annum Contract type: Contract Contract Hours: Full time Telephone: 0********** **Access Service Manager** The overall purpose of the role is to manage the developing public service provision to provide and facilitate access to the Ministry of Defence (MOD) Personnel record collection. The full public service provision will take time to establish and in the interim the Access Service team has been set up to manage all access requests The National Archives (TNA) receives. Accordingly there will need to be flexibility to the approach in getting the work done and supporting your team/organisation to resolve the access requests received. The Manager of this service will be responsible both for ensuring we run an efficient and professional customer service, but also recommending and informing the main project team how the public service provision could be developed to ensure we are capable of meeting demand and facilitating the right level of access to these records. This will require understanding of the wider project and the potential opportunities for improving access - commercial digitisation. This role will therefore need to develop knowledge of this collection, the type (FOI/DP) and volume of requests we receive and the needs of the customers/stakeholders - including commercial partners. Consequently an important part of this role will be to keep those involved with the MOD Personnel Project informed of the demands for this service and our performance in meeting these demands. As necessary you will be required to escalate issues around access and compliance to the Head of Information Rights. This role will also involve line managing Access Case Officers and Access Service Advisors who are responsible for responding to requests for access, some of which may be of highly personal and of sensitive nature (medical information). You will provide leadership, direction, oversight and support to this team, providing advice and guidance on how to manage these requests and workloads. As Manager, you will take responsibility for addressing any complaints (FOI internal reviews); liaising as necessary with the Complaints Manager & Head of Information Rights. This is required to ensure not just compliance, but to maintain a level of good customer service; safeguarding TNA's reputation. Managing a team working to tight deadlines, the role requires you to have good decision making and communication skills, as well as the ability motivate a new developing team, handling potentially heavy, sensitive and complex workloads. We are looking for an individual who is an experienced Manager, capable of leading a team, providing an environment that fosters staff well-being with good prioritisation skills and confidence in your own judgement to meet the demands of this role. This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time. This is a Fixed Term Appointment until 31st March 2026 and there are 2 posts available. How to apply: If you are an internal applicant: please do not use the link on this page. Please apply via your employee Workday account. If you are an external applicant: to submit your application please click the link following 'Museum Website' below. You will be asked to provide details of your work experience and write a personal statement. In your personal statement please explain, using examples, how you meet the essential criteria given below. You may draw on knowledge, skills, abilities, experience gained from paid work, domestic responsibilities, education, leisure interests and voluntary activities. Please note selection for interview will largely be based on the information you provide in this section. SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances. Essential criteria: - Experience of mentoring, motivating or managing staff who work under pressure to meet tight deadlines - Ability to prioritise and balance managing own workload, deadlines, alongside providing support to a wider team - Excellent standard of communication, both written and verbal; evidence of highly developed drafting skills and ability to write persuasively, for different audiences - Experience of negotiation; ability to influence decisions at a senior level, both internally and externally - Confidence to use judgment and legal knowledge to make difficult decisions and defend them - Demonstrable knowledge of information rights legislation, both law and practice especially knowledge of the Freedom of Information Act and Data Protection - Demonstrable experience of ICT skills including working with Microsoft Office (Word, Excel etc.) - Degree in history or related subject, or significant relevant experience, demonstrating the ability to carry out research into records, analyse contents and summarise findings clearly and concisely Desirable criteria: - Qualification in information rights legislation - Experience of managing staff in an operational or casework environment - Experience of assessing information in accordance with Freedom of Information/Data Protection exemptions Museum Website:
26d ago
Service Manager
Bridgestone Corporation 4.7
Richmond, VA
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. Position Summary Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. Pay Range: $19.40 - $29.10 Pay Range: $19.40 - $29.10 Responsibilities * Assign and schedule work duties to auto service staff according to individual skill level. * Serve all automotive service needs of customers. * Oversee the hiring and training of an effective auto service team. * Ensure high teammate retention. * Maintain compliance with quality standards. * Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up. * Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty. * Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations. * Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop. * Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation. * High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to manage inventory, scheduling, equipment maintenance, etc. * Capacity to lead and coach others. * Teammate and customer/communication skills. * Ability to recruit and select technicians successfully according to store requirements. * Willingness to continue education and remain current in automotive repair issues. * Must have valid automotive driver's license at all times in order to test drive customer's vehicles. PREFERRED QUALIFICATIONS * 2 year degree or equivalent. OUR CREW KNOWS BENEFITS * Medical, Dental and Vision - Starting day 1 for all our teammates * Paid vacation and holidays * On-the-job training and company-funded ASE certifications * Tuition reimbursement program * Flexible work schedule * 401(k) match * On demand pay (daily pay) program available OUR VALUES GIVE BACK TO YOU * Professional Development: No matter where you're at in your career, we've got the resources to help you level up. * Community Involvement: We pride ourselves on working with our local communities and giving back where we can. * Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.
$19.4-29.1 hourly 34d ago
Environmental Services Housekeeper Lead
Covenant Woods 4.3
Mechanicsville, VA
** Environmental Services Housekeeper Lead **Location:** Mechanicsville, VA **Job Id:** 1450 **# of Openings:** 1 **Covenant Woods** located in Hanover County off of Mechanicsville Turnpike, is seeking a **Full-Time Environmental Services Lead.** Provides excellent customer service to residence through housekeeping cleaning, solves complex questions and concerns to provide an outstanding experience. The Lead also, inspects the work of other housekeeping staff to make sure that they are properly cleaning. Communicates to staff about issues and concerns from the residence to continue to provide an excellent experience. Trains new staff on how to properly clean and use cleaning products. **Shift: Flexible hours to include weekends and some holidays** **Qualifications and Skills:** * Must be able to communicate effectively. * Must be knowledgeable of housekeeping methods and the use and care of cleaning supplies and equipment. * Knowledgeable in the use of floor cleaning equipment, washing and drying machines desired. * Work requires standing and walking for most or all of the workday. * Use of the hands is required for at least half of a day. * Stooping, kneeling, sitting, crouching, crawling, twisting, and reaching are required frequently. * Must be able to lift and carry an average of 10 pounds up to maximum of 20 pounds; push or pull an average of 15 pounds up to a maximum of 30 pounds. We recognize that our continued success is thanks to our employees. Our commitment is to offering employees a great work environment with competitive pay, great benefits and perks. In addition to pay, Covenant Woods's total compensation includes: great benefits, retirement plan, meal perks and paid time-off for both full and part time employees as well as an assortment of other benefits that aim to increase financial security, offer professional development, and promote a healthy, fulfilling life. Benefits Include: Medical/Dental /Vision Long Term Disability/Short Term Disability 403(b) Retirement Plan Free Parking Use of Pool/Fitness Center Paid Time Off Paid Holidays Equal Opportunity Employer Apply for this Position
$23k-27k yearly est. 27d ago
Store Manager
Baskin-Robbins 4.0
Ashburn, VA
JOB DESCRIPTION ****Restaurant Manager**** **Reports To:** Multi-Unit Manager/Franchisee A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws. **Responsibilities Include:** * Able to perform all responsibilities of restaurant team members * Lead team meetings * Deliver training to restaurant team members * Ensure Brand standards, recipes and systems are executed * Create and maintain a guest focused culture in the restaurant * Review guest feedback results and implement action plans to drive improvement * Communicates restaurant priorities, goals and results to restaurant team members * Execute new product roll-outs including training, marketing and sampling * Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws * Control costs to help maximize profitability * Completion of inventory on a periodic basis as determined by Franchisee * Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards * Completion of DCP and other vendor orders * Conduct self-assessments and corresponding action plans * Ensure restaurant budget is met as determined by Franchisee * Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies * Engages with Dunkin' Brands Field Operations team as appropriate **Management Responsibilities Include:** * Recruit, hire, onboard and develop restaurant team members * Plan, monitor, appraise and review employee performance * Coach restaurant team members to drive sales, improve profitability and guest satisfaction **Education/Experience:** * Basic computer skills * Fluent in spoken and written English * Basic math and financial management * Previous leadership experience in retail, restaurant or hospitality * College Degree preferred **Key Competencies** * Strong analytical skills and business acumen * Works well with others in a fun, fast-paced team environment * On time, demonstrates honesty and a positive attitude * Willingness to learn and embrace change * Ability to train and develop a team * Guest focused * Time Management * Problem solving * Motivating others **Physical Demands/Working Conditions:** * Standing on feet * Repetitive motion including bending, stooping and reaching * Lifting packages (if applicable) * Wearing a headset (if applicable) * Working in a small space ***Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee's restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee's terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.*** Location 7025 Columbia Pike, Annandale, VA 22003 Location 47010 Community Plz Ste 180, Sterling, VA 20164 Location 2981 Plaza Drive, Dunkirk, MD 20754 Location 110 Laser Drive 2440 Centreville Rd, Centreville, MD 21617 Location 376 W. Uwchlan Ave., Downingtown, PA 19335 Store Manager will be responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable... Location 750 Miles Rd, West Chester, PA 19380 Store Manager will be responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable... Location 80 E Uwchlan Ave, Exton, PA 19341 Store Manager will be responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable... Location 5060 Township Line Rd., Drexel Hill, PA 19026 Store Manager will be responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable... Location 110 Chester Pike, Darby, PA 19023 Store Manager will be responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable... Location 12093 West Alameda Pkwy, Lakewood, CO 80228 Job Type full Time Location 1655 W. Fairbanks Ave, Winter Park, FL 32789 Job Type part Time Location 499 State Route-103, Bluffton, OH 45817 Job Type part Time Location 705 U.S. 52, Lake City, South Carolina 29560 Job Type Full Time Location 11 Independence Blvd, Warren, NJ 07059 Job Type full Time How would you rate your experience popup
$33k-40k yearly est. 26d ago

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