Customer service manager resume examples from 2025
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How to write a customer service manager resume
Craft a resume summary statement
Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in customer service manager-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These four steps should give you a strong elevator pitch and land you some customer service manager interviews.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
- Include as many relevant hard or technical customer service manager skills as possible for each job you apply to.
- Be specific with the skills you have and be sure you are using the most up to date and accurate terms.
Here are example skills to include in your “Area of Expertise” on a customer service manager resume:
- Strong Customer Service
- Payroll
- Customer Satisfaction
- Customer Complaints
- Customer Service
- ISO
- Direct Reports
- Service Desk
- Customer Service Reps
- Customer Inquiries
- CSM
- POS
- Customer Issues
- Customer Orders
- Order Entry
- Performance Reviews
- Customer Relations
- PowerPoint
- Loss Prevention
- Customer Care
- Store Operations
- Customer Support
- Quality Customer Service
- Product Knowledge
- HR
- Customer Accounts
- Inventory Control
- Customer Retention
- Customer Calls
- Sales Floor
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How to structure your work experience
A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.
- Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
- Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.
How to write customer service manager experience bullet points
Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.
- Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
- What were your responsibilities or goals?
- How did you accomplish them?
- Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )
Here are examples from great customer service manager resumes:
Work history example #1
Shift Leader
McDonald's
- Counted tills, created deposits, and dropped deposits off at the bank.
- Received SERVSAFE certification along with online management courses.
- Posted data and balanced accounts and compiled collection, disbursement and bank-reconciliation reports.
- Opperated machinery such as the grill an fryers POS sytem expeierience Training and motivating employees OSHA and Blood born pathogens training
- Completed pre, during, and post shift checklists to ensure a safe, friendly environment.
Work history example #2
Customer Service Manager
Infinity Property & Casualty
- Promoted member satisfaction and 1st call resolution through consistent training and recognition based on member surveys.
- Completed corporate supervisory training in areas such as dispute resolution, time management, effective communication and difficult conversations.
- Composed detailed shift reports using Microsoft Excel and Word programs.
- Served as the key liaison for escalated customer issues.
- Selected as website customer service communication liaison, fielding all questions from members submitted via the internet
Work history example #3
Executive Assistant
Farmers Insurance
- Assisted with payroll, hiring and scheduling.
- Maintained calendar and scheduled meetings for EVP.
- Prepared PowerPoint presentations for Investment Committee Meetings.
- Composed monthly activity report for review by EVP.
- Transcribed dictaphone correspondence on a daily basis.
Work history example #4
Customer Service Manager
Target
- Coordinated meetings, events, personnel operations, and facility operations.
- Assisted HR with team member termination process.
- Hired as front end manager position to recruit, train, and supervise over 35 customer service representatives and cashiers.
- Assisted to resolve customer and operational problems as soon as possible.
- Primed support teams for new system functionality through the facilitation of knowledge sessions, service test simulations, and frequent communication.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
High School Diploma
2002 - 2002
Highlight your customer service manager certifications on your resume
If you have any additional certifications or education-like achievements, add them to the education section.
To list, use the full name of the certification and the organization that issued it, along with the date of achievement.
If you have any of these certifications, be sure to include them on your customer service manager resume:
- Certified Pharmacy Technician (CPhT)
- Certified Management Accountant (CMA)
- Certified Manager Certification (CM)
- International Accredited Business Accountant (IABA)
- Certified Sales Professional (CSP)
- Food Safety Manager Certification
- Certified Medical Office Manager (CMOM)
- Automotive Sales Professional
- Sales Management
- Nationally Certified Medical Office Assistant (NCMOA)