Customer Service Manager Resume Examples 2023

Research Summary. We analyzed 21,522 customer service manager resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Walmart and Food Lion. Here are the key facts about customer service manager resumes to help you get the job:

The average customer service manager resume is 329 words long
The average customer service manager resume is 0.7 pages long based on 450 words per page.
Strong customer service is the most common skill found on a customer service manager resume. It appears on 15.0% of resumes.

After learning about how to write a professional customer service manager resume, you can make sure your resume checks all the boxes with our resume builder.

Customer Service Manager Resume Example


Christian Riley Customer Service Manager Contact Information Dallas, TX (970) 555-1994 criley@example.com Skills POS Bilingual Customer Customer Service Sculpture Prep Food Customer Sales Sanitation Standards REP Provider Contracts Staff Members Employment History Customer Service Manager 2011 - Present FedEx Dallas, TX Trained new employees in usage of computer systems, quality assurance monitoring, auditing, customer service and team building issues. Selected to manage VIP customer accounts. Coordinated and Audited for ISO 9000 compliance, Malcolm Baldridge Quality compliance and other quality improvement goals. Conducted customer retention / recovery activities; strived to make strong connections with customers. Team Leader 2009 - 2011 FedEx Dallas, TX Manage customer service relations dispatch. Ensured adherence to company policies and procedures. Implemented and enforced company policies, procedures and job standards. Established operational procedures for activities, such as verification of incoming and outgoing shipments. Truck loader and unloader, Bowl and stock items. Performed software test/QA and project management functions for the total SDLC of specified projects. Customer Service Representative 2006 - 2009 Dialog Direct Detroit, MI adjust to new POS systems & navigations Process orders, forms and applications. Provided customer service on inbound calls to AT&T cellular services in the areas of billing and technical support. Processed the back-stock of product from truck delivery to the sales floor. Managed quality communication, customer support and product representation for each customer. Sandwich Artist 2002 - 2006 Subway Detroit, MI Maintain a cheerful and helpful manner of customer service while greeting guests and preparing orders. Trained and supervised new employees on store procedures as well as proper food handling, safety, and sanitation standards. Filed all closing papers, closed out POS cash drawer and kept a balances drawer. Education High School Diploma 2002 - 2002


Roy Brooks Customer Service Manager Contact Info Chicago, IL (870) 555-0522 rbrooks@example.com Skills Customer RelationsManagement SystemHealthcareGPSEngine FailuresLab EquipmentTelephone ServicesTcp/IpISOCustomer Complaints Employment History Customer Service Manager 2018 - Present Walmart Chicago, IL Improved customer service by projecting friendly and knowledgeable attitude. Supervised front-end associates, including cashiers and service desk associates. Cashier, customer service manager, service desk associate, head of layaway department, jewelry assoc. Consultant 2017 - 2018 Bank of America Chicago, IL Project Management consulting position to Bank of America's Consumer and Small Business Banking Contact Center channel technology. Created source to target mapping and job design documents from staging area to Data Warehouse. Technician 2013 - 2017 Walmart Milwaukee, WI Performed various work on customer vehicles Assisted customers with purchases Resolved issues in a timely manner Merchandising Shipping and receiving do lube changes, battery changes, headlight restoration, and tires. Provided excellent customer service to customers of widely diverse populations. Make written documentations of installation changes, new serial numbers, new MAC addresses, and fax documentation to HP help-desk. Provided customer service on regular basis. Automotive Technician 2012 - 2013 Walmart Indianapolis, IN Perform detailed oil and tire changes on customer vehicles maintain a safe and clean shop Performed Automotive Service as requested by the customer. Operate BSS computer equipment Test and install batteries Customer service and maintain safety standards Preform preventive maintaince on vehicles Repair and replace tires Provided customer service *Cashier Aided in customer service, completed repair and maintenance quotes and delivered to customers. Education Bachelor's Degree Communication 2009 - 2012 University of Maryland - College Park College Park, MD


Joe Kelley Customer Service Manager Houston, TX jkelley@example.com (830) 555-5236 Experience Customer Service Manager 2011 - Present WalmartHouston, TX Started in grocery, transferred to photo department, transferred to CSM. Unloaded trucks, stocked shelves and carried merchandise to the sales floor for customers. Assisted with training the staff and provided excellent customer service, following company policies and procedures. Supervisor 2006 - 2011 The Home DepotAtlanta, GA Trained, coached and developed associates in customer service, product knowledge, store metrics and The Home Depot standards. Created and managed the flow of schedules, tracked inventory and instituted loss prevention measures. Teacher 2005 - 2006 La Petite HoldingsColumbia, MD Read books to entire classes or small groups. Prevent disputes and injuries through classroom management and quick interventions. Teacher Aide 2004 - 2005 Ps ServicesNew York, NY Attended training courses and maintains CPR certification. Assisted group teacher with daily classroom activities Managed diaper changes and Feeding schedules Managed the safety of the children in and outdoors Provided child care which included scheduling and preparing daily activities for a classroom of 12-14 children. Implement lesson plans and program curriculum - iDiscover Manage diverse groups Ensure fun learning environment CPR and First Aid certified Skills Cognitive Development Safety Meetings ISO Action Plans New Processes Order Entry Mathematics Communication ESL Store Management Education Some College Courses Accounting 2004 - 2004 Baruch College of the City University of New YorkNew York, NY

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Customer Service Manager Resume templates

Zippia allows you to choose from different easy-to-use Customer Service Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Entry level Customer Service Manager Resume example


Austin Ortiz Assistant Customer Service Manager Contact Info Cleveland, OH (550) 555-8729 aortiz@example.com Skills Customer RelationsLearning ActivitiesSmall GroupsCompany StandardsCompany PoliciesLesson PlansClass ActivitiesSick LeaveMaster AssignmentsStore Policies Employment History Assistant Customer Service Manager 2017 - Present Walmart Cleveland, OH Handled customer complaints and compliments. Handled associate scheduling, department inventory, vendors, ordering, merchandising, marketing, and customer service. Front End Supervisor 2010 - 2017 Dave's Supermarkets Cleveland, OH Front end and produce Stock and rotate the fruits and vegetables Maintain grocery basket area Keep walkway clear Created associate schedules to ensure payroll costs are managed strategically and sales floor coverage is adequate. Followed loss prevention, risk control, and quality assurance procedures to ensure customer satisfaction. Shift Leader 2006 - 2010 Burger King Cleveland, OH Worked on speed and customer service goals to drive the business. bank deposits, sales reports hour profit reports, and scheduling, train and hire new employees. Cashier, cook, doing prep for the lunch rush, customer service. Dedicated and passionate about providing excellent customer service and exceeding organizational goals. Teacher Aide 1996 - 2006 KinderCare Kent, OH Created and implemented developmentally-appropriate curriculum that addressed all learning styles .Established a safe play environment for the children. Facilitated communication with parents on a daily basis. Experienced in classroom management, schedule planning, behavior de-escalation, and curriculum. Monitored infant on playground during outside playtime. Demonstrated clear, consistent communication among parents to provide the best experience in care for their child. Education Some College Courses Nursing 1996 - 1996 Kent State University Kent, OH


Tyler Armstrong Assistant Customer Service Manager Contact Information Chicago, IL (500) 555-3288 tarmstrong@example.com Skills Appropriate Behaviors Usps Daily Tasks Bank Products Art Activities Menu Items Art Projects Company Policies New Procedures Social Studies Employment History Assistant Customer Service Manager 2018 - Present AT&T Chicago, IL Resolved escalated customer complaints and issues, ensuring one call resolution. Promoted to Retail Sales Manager within three months. Develop, implement, and update best practices to streamline operations, standardize process and enhance customer service. Meet or exceed monthly sales goals.. Front End Supervisor 2016 - 2018 Kroger Cincinnati, OH Supervised and assisted Cashiers and Courtesy Clerks ensuring Kroger Customer Service Goals or met. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. Operate POS systems and push for major sales with membership and credit programs Shift Leader 2009 - 2016 Subway Indianapolis, IN Maintained inventory and stock rooms with appropriate supplies in accordance with health regulations and company standards. Provided guidance and friendly customer service to customers. Carried out customer service functions in food service environment, greeting and serving customers resolving issues efficiently. Teacher Aide 2007 - 2009 YMCA of Greater Indianapolis Indianapolis, IN Provided feedback to child care team of suggested interventions. Assisted patients with personal care; bathing, dressing, feeding, doctor's appointments, lifting and transporting. Assisted G.E.D teacher in identifying and conveying the proper format for instructing students in mathematics and English grammar and pronunciation Intern teachers start the year working with small groups of children and end the year capable of managing the entire class. Education High School Diploma 2007 - 2007


Lori Reed Assistant Customer Service Manager Suwanee, GA lreed@example.com (840) 555-5590 Experience Assistant Customer Service Manager 2019 - Present Schwan'sSuwanee, GA Prepare daily bank deposits and end of day reports for store manager. Hired as Warehouse Manager to assist with logistics as well as Health and Safety Quality Controls. Recognized with the Presidential Certificate for Superior Customer Service three times in less that four years. Key accounts worked very closely with our customers to address any billing inquiries or discrepancies. Teller Supervisor 2018 - 2019 LoomisAtlanta, GA Load and balance all ATM's for Wells Fargo Bank. Count ATM residuals, post daily bank amounts, distribute currency to correct banks. Maintained excellent communication within department. Check imaging and payment posting to customer accounts. Received regional branch recognition award for outstanding customer service. Senior Teller 2017 - 2018 Wells FargoCharlotte, NC Post deposit and withdrawals to customer accounts. Promote and sell all bank products to new and existing customers. Bank Teller 2014 - 2017 Wells FargoCharlotte, NC Provide outstanding customer service Process customer transactions Cross-sell bank services and products Carefully review customer's transactions to reduce fraudulence activities Exceeded quarterly sales goals by 50% Skills Thorough Understanding Product Knowledge Loss Prevention Federal Laws Financial Institutions New Tellers Loan Applications Drive-Thru Front End Associates Problem Resolution Education High School Diploma 2014 - 2014

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How to make a job-winning resume:

Make sure to list hard and soft skills that are relevant to the position you're applying for on your resume. The top skills that customer service managers should have on their resume are: strong customer service, payroll, customer satisfaction.
If you're applying for an entry-level customer service manager position and you have no work experience, you can include relevant classes you took in school.

Customer Service Manager Resume Format And Sections

1. Add Contact Information To Your Customer Service Manager Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Customer Service Manager Resume Contact Information Example #1

Hank Rutherford Hill

St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Customer Service Manager Education

Majors

38.5%

5.8%

5.3%

5.2%

Customer Service Manager Resume Relevant Education Example #1

High School Diploma 2002 - 2004

Customer Service Manager Resume Relevant Education Example #2

Bachelor's Degree In Education 2009 - 2012

University of Wisconsin Colleges Madison, WI

3. Next, Create A Customer Service Manager Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Customer Service Manager Skills For Resume

Payroll Skills
Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.
Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Service Desk Skills
The point of contact between a services provider or enterprise and the end-user is referred to as the services desk. A service desk enables businesses to effectively implement daily internal and external tasks. It also helps enterprises in communicating with their customers and tending to their requests effectively.
CSM Skills
CSM means customer success manager who refers to a person who assists customers as they transit from the level of sales prospects to that of the product or service's active users. Customer success managers primarily focus on the customer's consistency and loyalty to create a long-term company-client relationship, which the organization would maintain so far as the business performs. Skills in this area include strong communication skills, empathy, excellent customer service, adaptability, patience, persuasive communication skills, and self-control. A customer success manager aims at developing a lasting relationship between the business and the customer.
POS Skills
POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.
Order Entry Skills
Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Top Skills for a Customer Service Manager

Source: Zippia.com

Strong Customer Service, 15.0%

Payroll, 6.0%

Customer Satisfaction, 5.9%

Customer Complaints, 5.8%

Other Skills, 67.3%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Customer Service Manager Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Sales Clerk

Walmart

Conveyed important information to keep lines of communication between shifts.
Created and mailed out custom jewelry orders, as well as special item orders.
Persuaded customers to apply for the Wal-Mart credit card, becoming one of the top sales associates.
Assisted customers with purchasing, lay-away, and questions about fine jewelry.
Managed the jewelry, shoes and accessories section of the store.

Work History Example # 2

Customer Service Manager

Publix

Managed payroll operations for 200 plus associates and managers.
Managed store payroll and time keeping for total store.
Staffed and trained cashiers for grand openings Balanced and prepared daily cash deposits Analyzed and rectified customer concerns using established procedures
Completed and passed all management level testing; Evaluated at Role Model Level (Highest Level) throughout my tenure.
Developed and facilitated bi-weekly worldwide manager conference call to improve peer morale and communication.

Work History Example # 3

Administrative Assistant

Kelly Services

Performed payroll reconciliation for hourly and salaried employees.
Collected information and put together several monthly PowerPoint presentations.
Scheduled pickup and shipment through ups.
Created SAP flowcharts in Visio, web author, feedback tracking, PowerPoint presentations.
Filed inbound and outbound communications.

Work History Example # 4

Sales Assistant

Best Buy

Worked as a team member through communication and knowledge of the products.
Developed vendor proposals, promotions, and monthly metrics to generate new sales.
Facilitated Apple trainings for Computers Department staff bringing confidence and motivation to the team.
Assisted management with operational goals and team communication.
Prepared orders for customers to pick up.

5. Highlight Your Customer Service Manager Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your customer service manager resume:

Certified Pharmacy Technician (CPhT)
Certified Management Accountant (CMA)
Certified Manager Certification (CM)
International Accredited Business Accountant (IABA)
Certified Sales Professional (CSP)
Food Safety Manager Certification
Certified Medical Office Manager (CMOM)
Automotive Sales Professional
Sales Management
Nationally Certified Medical Office Assistant (NCMOA)

More Certifications For Customer Service Manager

6. Finally, Add a Customer Service Manager Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

Common Customer Service Manager Resume Skills

Strong Customer Service

Payroll

Customer Satisfaction

Customer Complaints

Customer Service

ISO

Direct Reports

Service Desk

Customer Service Reps

Customer Inquiries

CSM

POS

Customer Issues

Customer Orders

Order Entry

Performance Reviews

Customer Relations

PowerPoint

Loss Prevention

Customer Care

Store Operations

Customer Support

Quality Customer Service

Product Knowledge

Customer Accounts

Inventory Control

Customer Retention

Customer Calls

Sales Floor

Performance Evaluations

Excellent Training

Cash Drawers

Member Development

Bank Deposits

Problem Resolution

Customer Interaction

Disciplinary Actions

Customer Problems

Inbound Calls

Sales Associates

Inventory Management

Trade Shows

Sales Reports

Customer Returns

Strong Management

Call Center Management

Call Monitoring

Front-End Operations

Cash Control

Entry Level Customer Service Manager Resume Templates

Customer Service Manager Jobs

Links To Help Optimize Customer Service Manager Resumes

Customer Service Manager Resumes FAQs

What Are Some Customer Service Skills To Put On A Resume?

Some customer service skills to put on a resume include technical expertise and interpersonal skills necessary to communicate with others, solve problems, demonstrate patience and understanding, ensure customer satisfaction, and resolve customer complaints.

What Are The Skills Required For A Customer Service Manager?

The skills required for a customer service manager are a mixture of hard and soft skills needed to help meet and exceed customer needs. These skills include team building, leadership, customer engagement, strategic thinking, data-driven, customer advocacy, and emotional intelligence.

What Does A Customer Service Manager Do?

A customer service manager supervises the daily operations of the customer service department. A customer service manager ensures that the company's customer base is satisfied and loyal.

Have more questions? See all answers to common executive management questions.

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Updated May 19, 2023