Customer Service Manager

Customer Service Manager Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 97,328 Customer Service Manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Five Key Resume Tips For Landing A Customer Service Manager Job:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Customer Service, be sure to list it as a skill.
3.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
4.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
5.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write A Customer Service Manager Resume

1
Contact Information
Name
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Address
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
2
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Customer Service Manager CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements
3
Skills

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
For Customer Service Managers, the skill that stands out above all others in terms of how frequently it shows up on customer service manager resumes is customer service, which is more than twice as common as the next common skill: front end associates. Including these skills on your resume won't necessarily make you stand out from the crowd, but they can help reinforce your experience as a customer service manager.
Top Skills for a Customer Service Manager
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
4
Experience
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. Here are some examples from different Business Analysts

Example # 1

Office Assistant

  • Compared companies using the Nielsen ratings to arrange PowerPoint presentations.
  • Prepared economic presentations for various speaking engagements and meetings utilizing Microsoft PowerPoint.
  • Created and Maintained Access database phone log files.
  • Utilized existing PowerPoint presentation to make Score cards in Excel database with tangible metrics system.
  • Sorted information according to guidelines.

Example # 2

Stylist

  • Work as a team player to ensure each customer receives the best service possible.
  • Organize, create and present visual wardrobe presentations for clients for different lifestyles and events.
  • Provided excellent Customer service; insured clients a positive experience.
  • Sell contemporary women's sportswear apparel in high-traffic Westside Pavilion location.
  • Coach and teach team to effectively build a wardrobe expereince for the customer and create a life balance experience.

Example # 3

Nanny

  • Provide CPR or First Aid in the case of emergency.
  • Perform first aid or cardiopulmonary resuscitation (CPR) when required.
  • Attended first aid and CPR training classes.
  • Meet alot of different cultured people Taking care of babies isn't easy!
  • Organized activities for children and provided childcare while parents worked or ran errands.

Example # 4

Customer Service Manager

  • Addressed the concerns of customers according to Wal-Mart's policies.
  • Utilized office tools such as Microsoft Word, Excel, Microsoft Outlook, PowerPoint, and Avaya Communications
  • Spearheaded customer service operations for one of the busiest Wal-Mart's in Southern California Ensuring my team deliver excellent customer service.
  • Present I brought my previous experience with me when I arrived at Wal-Mart as a cashier.
  • Trained, coached and scheduled over 80 cashiers for the new Wal-Mart.

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We compared 97,328 sample customer service manager resumes with job offers and found that the average years of experience required for a customer service manager job required by employers is 5.0 years.
How much work experience do employers want to see?
The average customer service manager job listing asks for 5.0 years of work experience.
How much work experience does the average customer service manager candidate have?
The average customer service manager resume contains 3.0 years of work experience.
Write your work experience section in a way that embraces your customer service manager skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from customer service manager resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
5
Education
Customer Service Manager job openings don't necessarily require a 4 year degree. Looking at our data, we found that the majority of customer service manager resumes listed an associate degree (typically 2 years) as the highest level of education.
Overwhelmingly, those applying to customer service manager positions majored in Business. Some of the other common majors that appear on customer service manager resumes include Accounting, Criminal Justice, and Psychology.
Majors
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As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained

Customer Service Manager Salary

Did your resume land you an interview? Be prepared to talk salary.

How To Answer "What Are Your Salary Requirements"

When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Customer Service Managers. Salary can vary based on factors such as location, company, and industry. Check out our detailed salary information for Customer Service Managers to learn more.

Average Employee Salary
$60,000
$33,000
Min 10%
$60,000
Median 50%
$108,000
Max 90%