Research Summary. We analyzed 21,522 customer service manager resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Walmart and Food Lion. Here are the key facts about customer service manager resumes to help you get the job:

  • The average customer service manager resume is 329 words long
  • The average customer service manager resume is 0.7 pages long based on 450 words per page.
  • Strong customer service is the most common skill found on a customer service manager resume. It appears on 15.0% of resumes.
After learning about how to write a professional customer service manager resume, you can make sure your resume checks all the boxes with our resume builder.


Customer Service Manager Resume Example

Choose From 10+ Customizable Customer Service Manager Resume templates

Zippia allows you to choose from different easy-to-use Customer Service Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Entry level Customer Service Manager Resume example

Customer Service Manager Resume Format And Sections


1. Add Contact Information To Your Customer Service Manager Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Customer Service Manager Resume Contact Information Example #1

Hank Rutherford Hill

St. Arlen, Texas | 333-111-2222 |

Do you want to know more?
How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

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Customer Service Manager Resume Relevant Education Example #1

High School Diploma 2002 - 2004

Customer Service Manager Resume Relevant Education Example #2

Bachelor's Degree In Education 2009 - 2012

University of Wisconsin Colleges Madison, WI


3. Next, Create A Customer Service Manager Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Customer Service Manager Skills For Resume

  • Payroll Skills

    Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Service Desk Skills

    The point of contact between a services provider or enterprise and the end-user is referred to as the services desk. A service desk enables businesses to effectively implement daily internal and external tasks. It also helps enterprises in communicating with their customers and tending to their requests effectively.

  • CSM Skills

    CSM means customer success manager who refers to a person who assists customers as they transit from the level of sales prospects to that of the product or service's active users. Customer success managers primarily focus on the customer's consistency and loyalty to create a long-term company-client relationship, which the organization would maintain so far as the business performs. Skills in this area include strong communication skills, empathy, excellent customer service, adaptability, patience, persuasive communication skills, and self-control. A customer success manager aims at developing a lasting relationship between the business and the customer.

  • POS Skills

    POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

  • Order Entry Skills

    Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Top Skills for a Customer Service Manager

  • Strong Customer Service, 15.0%
  • Payroll, 6.0%
  • Customer Satisfaction, 5.9%
  • Customer Complaints, 5.8%
  • Other Skills, 67.3%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume

4. List Your Customer Service Manager Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any
Work History Example # 1
Sales Clerk
  • Conveyed important information to keep lines of communication between shifts.
  • Created and mailed out custom jewelry orders, as well as special item orders.
  • Persuaded customers to apply for the Wal-Mart credit card, becoming one of the top sales associates.
  • Assisted customers with purchasing, lay-away, and questions about fine jewelry.
  • Managed the jewelry, shoes and accessories section of the store.
Work History Example # 2
Customer Service Manager
  • Managed payroll operations for 200 plus associates and managers.
  • Managed store payroll and time keeping for total store.
  • Staffed and trained cashiers for grand openings Balanced and prepared daily cash deposits Analyzed and rectified customer concerns using established procedures
  • Completed and passed all management level testing; Evaluated at Role Model Level (Highest Level) throughout my tenure.
  • Developed and facilitated bi-weekly worldwide manager conference call to improve peer morale and communication.
Work History Example # 3
Administrative Assistant
Kelly Services
  • Performed payroll reconciliation for hourly and salaried employees.
  • Collected information and put together several monthly PowerPoint presentations.
  • Scheduled pickup and shipment through ups.
  • Created SAP flowcharts in Visio, web author, feedback tracking, PowerPoint presentations.
  • Filed inbound and outbound communications.
Work History Example # 4
Sales Assistant
Best Buy
  • Worked as a team member through communication and knowledge of the products.
  • Developed vendor proposals, promotions, and monthly metrics to generate new sales.
  • Facilitated Apple trainings for Computers Department staff bringing confidence and motivation to the team.
  • Assisted management with operational goals and team communication.
  • Prepared orders for customers to pick up.

5. Highlight Your Customer Service Manager Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your customer service manager resume:

  1. Certified Pharmacy Technician (CPhT)
  2. Certified Management Accountant (CMA)
  3. Certified Manager Certification (CM)
  4. International Accredited Business Accountant (IABA)
  5. Certified Sales Professional (CSP)
  6. Food Safety Manager Certification
  7. Certified Medical Office Manager (CMOM)
  8. Automotive Sales Professional
  9. Sales Management
  10. Nationally Certified Medical Office Assistant (NCMOA)


6. Finally, Add a Customer Service Manager Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

  1. Fifth Third Bank Jobs (400)
  2. Bank of America Jobs (344)
  3. U.S. Bank Jobs (264)
  4. BANKWEST Jobs (244)
  5. American Airlines Jobs (280)

Common Customer Service Manager Resume Skills

  • Strong Customer Service
  • Payroll
  • Customer Satisfaction
  • Customer Complaints
  • Customer Service
  • ISO
  • Direct Reports
  • Service Desk
  • Customer Service Reps
  • Customer Inquiries
  • CSM
  • POS
  • Customer Issues
  • Customer Orders
  • Order Entry
  • Performance Reviews
  • Customer Relations
  • PowerPoint
  • Loss Prevention
  • Customer Care
  • Store Operations
  • Customer Support
  • Quality Customer Service
  • Product Knowledge
  • HR
  • Customer Accounts
  • Inventory Control
  • Customer Retention
  • Customer Calls
  • Sales Floor
  • Performance Evaluations
  • Excellent Training
  • Cash Drawers
  • Member Development
  • Bank Deposits
  • Problem Resolution
  • Customer Interaction
  • Disciplinary Actions
  • Customer Problems
  • Inbound Calls
  • Sales Associates
  • Inventory Management
  • Trade Shows
  • Sales Reports
  • Customer Returns
  • Strong Management
  • Call Center Management
  • Call Monitoring
  • Front-End Operations
  • Cash Control

Entry Level Customer Service Manager Resume Templates

Customer Service Manager Jobs

Customer Service Manager Resumes FAQs

What Are Some Customer Service Skills To Put On A Resume?

Some customer service skills to put on a resume include technical expertise and interpersonal skills necessary to communicate with others, solve problems, demonstrate patience and understanding, ensure customer satisfaction, and resolve customer complaints.

What Are The Skills Required For A Customer Service Manager?

The skills required for a customer service manager are a mixture of hard and soft skills needed to help meet and exceed customer needs. These skills include team building, leadership, customer engagement, strategic thinking, data-driven, customer advocacy, and emotional intelligence.

What Does A Customer Service Manager Do?

A customer service manager supervises the daily operations of the customer service department. A customer service manager ensures that the company's customer base is satisfied and loyal.

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