FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
Sorry, we can't find that. Please try a different city or state.
APPLY NOW
Apply Now
×
FIND
PERSONALIZED JOBS

Sorry, we can't find that. Please try a different city or state.

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Your search has been saved!

Top 50 Customer Service Manager Skills

Below we've compiled a list of the most important skills for a Customer Service Manager. We ranked the top skills based on the percentage of Customer Service Manager resumes they appeared on. For example, 44.0% of Customer Service Manager resumes contained Customer Service as a skill. Let's find out what skills a Customer Service Manager actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Customer Service Manager

1. Customer Service
demand arrow
high Demand
Here's how Customer Service is used in Customer Service Manager jobs:
  • Demonstrate superior customer service and conflict resolution.
  • Developed a team of customer service associates to service inbound collection calls to enhance outbound strategies for the collection department.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Assisted cashiers, customer service associates, and money center associates in providing excellent customer service.
  • Performed customer service and reception duties in a full service salon and beauty supply store.
  • Supervised, coached and mentored Customer Service team of eight; ensuring high-level customer satisfaction.
  • Managed and Supervised Customer Service/Inside Sales team, increasing level of service and support.
  • Provide world-class customer service and excellent problem solving skills to escalated client calls.
  • Provide excellent customer service by addressing customer and employee's needs and concerns.
  • Answered customer service inquiries with skill, detail, and knowledge.
  • Managed 20+person call center, handling all customer service related issues.
  • Managed inside sales and customer service operations for the chemical division.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Direct nine employees in our customer service and equipment departments.
  • Ensured entire staff provided exemplary customer service at all times.
  • Worked with customer service to resolve issues.
  • Lead daily product correspondence between our plant and customer service to resolve backorders and shipping delays.
  • paper work, banking, inventory, manage shifts, customer service, cook, clean
  • Conducted initial and on going training for all customer service representatives.
  • Applied customer service skills Facilitating associates to complete their tasks Counting money

Show More

43,457 Customer Service Jobs

No jobs at selected location

2. Front End Associates
demand arrow
high Demand
Here's how Front End Associates is used in Customer Service Manager jobs:
  • Supervised front end associates and operations
  • Scheduled staffing for the front end associates Trained new front end assistants on proper customer service and office procedure.
  • Front End customer Service manager, schedule, assign and assist all front end associates, monitor front end.
  • Develop, update and manage the necessary department processes and procedures for the front end associates.
  • Train and supervise front end associates, cash counting and register management, formulate schedules
  • Supervised all front end associates, approximately 40 persons on any given day.
  • Make sure all front end associates go home on time.
  • Prepare and conduct evaluations for all front end associates.
  • Make sure front end associates and operations run smoothly.
  • Assist in training of new hire front end associates.
  • Provide guidance and direction to front end associates.
  • Trained new front end associates in their positions.
  • Time managing all front end associates.
  • Maintained positive rapport with customers while multi-tasking and supervising front end associates in a fast paced environment.
  • Supervised front end associates, scheduling, counseling, performance reviews, interviews, hiring, training and customer service.
  • Manage 31 front end associates Perform register audits - Monitoring and maintaining all front end cash levels and cash fund.
  • Provide guidance and direction to Front End associates and facilitates ongoing training on the business model.
  • Resolved customer complaints & issues Supervised 15+ front end associates at one time
  • Make sure all front end associates take take breaks and lunch breaks in a timely manner.
  • Manged all front end associates Distrbuted money to all registers in store Register audits Open and closed tills

Show More

24 Front End Associates Jobs

No jobs at selected location

3. ISO
demand arrow
high Demand
Here's how ISO is used in Customer Service Manager jobs:
  • Resolved escalated issues sent from internal Managers and Supervisors.
  • Isolated and identified areas of improvement.
  • Served as a liaison between the General Contractor and stakeholders for one of the largest construction Developers in the Chicago area.
  • Acted as a liaison between other team managers and store managers to ensure policies and procedures were accurately communicated.
  • Managed production of press releases, media advisories and community relations activities at site and business unit levels.
  • Worked in unison with IT Manager, reporting computer issues and updating software/hardware used by customer service.
  • Served as a liaison between the company and customer for maintenance, repair and overhaul facility.
  • Provided performance supervision for 1 to 10 associates when serving in the role of shift supervisor.
  • Act as a liaison between Atlanta and the National Credit Center in Dallas, TX.
  • Acted as liaison between vendor and client to facilitate smooth communication regarding the production process.
  • Develop and manage annual budgets and give input for cost-comparison accounting.
  • Led coaching tactics training for supervisors for behavioral based coaching plan.
  • Served as a primary liaison between customers and upper management.
  • Functioned as liaison between IT department and CEO.
  • Acted as liaison between customers and internal departments.
  • Assisted in development of rollout of consultative selling training for CSR and Sales coaching training for Supervisors.
  • Supervised 8 members of hotline staff and acted as a liaison between staff and upper management.
  • Completed voluntary customer service supervisor training to identify and understand different personalities within a team of representatives.
  • Handle and resolve customer issues Train new employees Act as shift supervisor for managers while they were away
  • Box 761, Broomfield, CO 80038 Phone: #( 720)-620-4199 Supervisor: Owner/Operator- Ms. Solitaire Freeli C.R.

Show More

134 ISO Jobs

No jobs at selected location

4. Customer Complaints
demand arrow
high Demand
Here's how Customer Complaints is used in Customer Service Manager jobs:
  • Handled escalated customer complaints, taking full ownership of the situation until satisfactory resolution.
  • Maintained good customer relations by solving customer complaints and ensuring customer satisfaction.
  • Resolved all customer complaints that escalated to an executive level.
  • Handled customer complaints quickly and effectively.
  • Assessed validity of customer complaints.
  • Addressed customer complaints with the respective owners to devise a solution that will satisfy the customers as well as the owners.
  • Responded to customer complaints, resolved problems, determined accuracy of balances, computed penalties and interest and amount due.
  • Tend to customers' needs and find resolutions to problems that may arise; dealing with customer complaints.
  • Handle customer complaints and/or assist them with anything they need to maintain a speedy checkout process.
  • Resolved all compliance issues resulting from FDA & DEA audits and customer complaints.
  • Acted as the face of the business and handle/resolve any customer complaints.
  • Listen to and resolve customer complaints regarding services products or personal.
  • Analyzed customer complaints for trends or evidence of systemic problems.
  • Resolved and answered customer complaints, concerns, and questions.
  • Handled returns, return requests, and customer complaints.
  • Track customer complaints and resolve any outstanding issues.
  • Resolved customer complaints and issues.
  • Develop and maintain team atmosphere Handle incoming customer complaints, RGA's, and credits.
  • Resolved customer complaints Scheduled employees Hired and fired employees Balanced checker's cash drawer with consistently high level of accuracy.
  • Perform audits Answer cashier questions/concerns Cash handling Deal with customer complaints, escalate if needed

Show More

211 Customer Complaints Jobs

No jobs at selected location

5. Customer Service Department
demand arrow
high Demand
Here's how Customer Service Department is used in Customer Service Manager jobs:
  • Managed customer service department of six to eight customer service representatives supporting forty outside sales representatives.
  • Created a centralized Customer Service department for a home dialysis supply company.
  • Submitted and maintained annual departmental budget for three customer service departments.
  • Developed and managed a 10-person customer service department.
  • Managed two smaller remote customer service departments.
  • Created and managed customer service department.
  • Organized and presented quarterly sales meetings for the Customer Service department and performed reviews and annual evaluations for the department.
  • Manage Customer Service Department with responsibilities of dispatching drivers, 24-hour load tracking/tracing, and servicing customer order requests.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
  • Managed the customer service department and all front-end activities including scheduling, planning, estimating, and purchasing.
  • Established procedures within the Customer Service department for projects from inception through completion.
  • Managed the crossover from UPS to Fed-Ex for the Torrid.com customer service department.
  • Credit card processing and created an SOP manual for Customer Service Department.
  • Trained other people how to run the customer service department.
  • Integrate Mailing and Printing Customer Service departments to one unit.
  • Interviewed and hired candidates for the Customer Service department.
  • Provide customer service department training programs to develop department members.
  • Manage the Customer Service Department of a food service warehouse (the parent company of Transtop Inc.).
  • Provided appropriate coaching and feedback for associates in customer service department. )
  • Work from home position) Supervised volunteer customer service department and recruiting of new customer service volunteers.

Show More

165 Customer Service Department Jobs

No jobs at selected location

Job type you want
Full Time
Part Time
Internship
Temporary
6. Service Desk
demand arrow
high Demand
Here's how Service Desk is used in Customer Service Manager jobs:
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges as well as service desk and money transfer polices.
  • Attend to the needs of the cashiers, customers service desk, all outlying registers, and layaway associates.
  • Managed front end of store, including registers, carts, customer service desk and 30-50 employees.
  • Handled all customer service needs in the front end and customer service desk of the store.
  • Open and close registers, supervise cashiers, work at the service desk.
  • Coordinated break schedules for cashiers, people greeters, and service desk staff.
  • Processed money grams, returns and bill payment while working the service desk.
  • Evaluated, coached, and mentored cashiers and service desk associates yearly.
  • Assisted customers with returned or defective items to the Customer Service desk.
  • Managed Customer Service Desk as well as the Contractors Services Desk.
  • Trained employees on cash register, layaway procedures and service desk.
  • Oversee the Front End Customer Service Desk and Front End area.
  • Coordinated cashiers, wrote schedules, managed service desk.
  • Answered questions at the service desk for customers.
  • Handle money cards customer service desk with returns.
  • Maintain and operate customer service desk.
  • Supervised the service desk and layaway.
  • Managed the front end (Includes: all registers, customer service desk/return center, Site to Store center, P.U.T.
  • Managed frontline registers and service desk area to achieve a high level of customer satisfaction, and operational control.
  • Trained and scheduled all frontline Team Members, including supervisors, membership, and service desk personnel.

Show More

248 Service Desk Jobs

No jobs at selected location

7. Sales Goals
demand arrow
high Demand
Here's how Sales Goals is used in Customer Service Manager jobs:
  • Developed highly empathetic client relationships, and earned reputation for exceeding sales goals.
  • Identified sales goals with each team member, and launched action plan to coach and increase monthly sales results.
  • Motivated staff to maintain and exceed sales goals in credit card applications, and product replacement guarantees.
  • Lead store by scheduling employees, delegating tasks, and driving ONC credit card and sales goals.
  • Meet and exceed assigned sales goals, and spot opportunities to provide financial services.
  • Interfaced daily with sales organization to ensure sales goals where met and or exceeded.
  • Led staff to successfully achieve and exceed sales goals for three consecutive quarters.
  • Achieved monthly sales goals and incrementally grew by 5% every month.
  • Managed a team of employees and set sales goals to maximize profit.
  • Monitor sales staff to ensure that sales goals are met.
  • Lead by example with the achievement of personal sales goals.
  • Exceed quarterly sales goals; meet weekly/monthly reporting deadlines.
  • Quarter bonus for retail sales goals above average.
  • Helped drive sales goals and achieve monthly quotas.
  • Develop and analyze data for sales goals.
  • Achieve all sales goals and tasks assignment.
  • Required to meet monthly sales goals.
  • Meet and surpass sales goals.
  • Exceeded sales goals and profit margins by 20% in my first qtr as store general manager.
  • Forecasted and monitored sales goals and coached teller staff to increase sales of banking products.

Show More

4,034 Sales Goals Jobs

No jobs at selected location

8. Company Policies
demand arrow
high Demand
Here's how Company Policies is used in Customer Service Manager jobs:
  • Carried out supervisory responsibilities in accordance with company policies and procedures.
  • Completed accurate paperwork and transactions according to company policies and procedures.
  • Handled the Assist/Escalation gate resolving incoming 1st escalation supervisor calls and assisting American Express new hires with company policies and procedures.
  • Monitored associates compliance to all company policies and procedures while identifying the training needs of employees and providing associate training.
  • Attended weekly staff meetings to gain knowledge for upcoming company policies and changes needing to be implemented.
  • Complied with all front end and membership standards and enforcement of all company policies and procedures.
  • Ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
  • Developed an intense knowledge of company policies in order to better assist associates and customers.
  • Comply with all company policies, procedures, standards of ethics, and integrity.
  • Followed all federal DOT requirements and company policies pertaining to motor vehicles.
  • Executed company policies and managed human resources processes and issues.
  • Recommended and initiated changes in SAP procedures or company policies.
  • Developed training manual and wrote company policies and procedures.
  • Trained cashiers in company policies / money handling.
  • Process returns and exchanges according to company policies.
  • Communicated work procedures and company policies to staff.
  • Trained new employees on company policies and procedures.
  • Uphold all company policies and quality standards.
  • Ensured compliance with company policies and procedures.
  • Maintain the frontend in accordance with Company policies and procedures.

Show More

1,678 Company Policies Jobs

No jobs at selected location

9. Customer Relations
demand arrow
high Demand
Here's how Customer Relations is used in Customer Service Manager jobs:
  • Maintain and/or correct any billing errors by representatives in a satisfactory and timely manner to preserve a high quality client/customer relationship.
  • Performed daily warranty service inspections developing customer relations and assuring timely completion of items.
  • Developed strong customer relations with consistent communication, feedback and accommodations when necessary.
  • Initiated sales incentive program that bolstered customer relationships and notably increased sales.
  • Manage complaints and inquiries with focus on maintaining positive customer relationships.
  • Handled customer escalations and all customer relations issues.
  • Adhered to company policies regarding customer relations.
  • Inspired confidence and respect in employees, maintained trust in complex customer relationships, implemented company-wide growth in conjunction with training.
  • Led the overall management of branch sales, service, customer relationship building, portfolio growth, and profitability of branch.
  • Manage the customer relationship by providing quality service; support and ensuring 100% total customer satisfaction.
  • Strengthen customer relationship through fluid conversation with customers regarding their accounts, issues, and questions.
  • Managed daily deliveries, schedule, payroll, inventory, customer relations, and human resources.
  • Communicated with upper management to improve desk procedures, processes, and customer relations.
  • Promoted from CSR to Manager for excellence in customer relations and supervisory skills.
  • Manage the customer relationship throughout the product life cycle.
  • Trained new employees on corporate policies and customer relations.
  • Increased sales and established great customer relations by quickly resolving all customer's concerns Spring Valley, NY
  • Recruit, hire, and provide coaching and development to customer relations and operations staff.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Managed customer relations Ran a 15 head Tajima embroidery machine Quality control

Show More

250 Customer Relations Jobs

No jobs at selected location

10. Technical Support
demand arrow
high Demand
Here's how Technical Support is used in Customer Service Manager jobs:
  • Directed operational support and assistance by managing Technical Support, Customer Service, and Shipping/Receiving (both international and domestic).
  • Manage a team of internet technical support representatives for Verizon Consumer Technical Support.
  • Promoted to Customer Service Manager from technical support technician.
  • Credit card processing, merchant services, technical support of POS System, Interchange Rates and Fees.
  • Level 1 technical support for customers regarding computer issues as well as general customer service issues.
  • Managed school library's copy-center, responsibilities included technical support, cleaning, and stock management.
  • Trained personnel to handle Technical Support, Sales and Logistics information to enhance Customer experience.
  • Assist and train team members with technical support questions for customers using our online products.
  • Managed customer service, shipping and receiving, and technical support departments.
  • Managed the Technical Support, Customer Support, and Test Engineering functions.
  • Managed call flow and responded to technical support needs of customers.
  • Provided level one technical support in a call center environment.
  • Performed technical support for external and internal customers, sales.
  • Supervised and handled quotations, product inquiries and technical support.
  • Led group of three professionals providing 24x7 international technical support.
  • Fix technical support problems via remote access.
  • Provided technical support & quotations.
  • Assist agency with technical support.
  • Discussed customers' needs during pre-sales technical support, helping to find the best solution for their requirements.
  • Supervised all aspects of Customer Service Dept including technical support, international sales and repair services.

Show More

611 Technical Support Jobs

No jobs at selected location

11. Phone Calls
demand arrow
high Demand
Here's how Phone Calls is used in Customer Service Manager jobs:
  • Conducted escalated supervisor phone calls to resolve customer complaints.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Received and prioritized telephone calls.
  • Assist customers with their purchases and accepting payment, answering and directing phone calls to appropriate departments.
  • Received, routed, and screened phone calls to expedite customer service to appropriate departments.
  • Ensured all in going and outgoing phone calls were distributed correctly.
  • Received and processed incoming phone calls from customer or client base.
  • Greeted and handled all walk in clients and phone calls.
  • Monitor phone calls and provide feedback to each associate.
  • Provided scripts to read from during phone calls.
  • Provide timely answering service for phone calls.
  • Handle all escalated customer service phone calls.
  • Answered customer phone calls and emails.
  • Handled service related phone calls.
  • Handle phone calls and emails.
  • Answered and transferred telephone calls.
  • Answer phone calls assisting customers as well as day to day operations with other transportations facilities.
  • handled large volume of phone calls, entered and tracked orders, scheduled appointments.
  • Balanced registers, dealt with phone calls, mutli-tasking and providing customer service.
  • Answered customer telephone calls promptly and in an appropriate manner.

Show More

688 Phone Calls Jobs

No jobs at selected location

12. Data Entry
demand arrow
high Demand
Here's how Data Entry is used in Customer Service Manager jobs:
  • Provided accurate data entry for Continental Airline crew reservations.
  • Represented data entry and customer service at management meetings.
  • Processed renewal and data entry information on existing policies.
  • Performed customer service, data entry, coordinated photo shoots, answered phones, executed shipping and receiving tasks.
  • Bill processing, Money handling, Check cashing, Staffing, Clientele Data entry, Deposits, Merchandise sales.
  • Provided general office work including data entry, filing, front information desk, and administrative assistant duties.
  • Managed all data entry and customer service functions and staff of up to 5 people.
  • Researched and analyze accounts to correct and handle client inquiries; general data entry.
  • Completed daily clerical office duties to include: accounting, filing, data entry.
  • Performed administrative tasks such as filing, data entry, and answering phones.
  • Recruited, trained, and managed data entry and customer service staff.
  • Enter payroll data entry into payroll system to ensure timeliness and accuracy.
  • Managed cross functional team of Customer Service and Data Entry specialists.
  • Controlled all data entry for annual inventory.
  • Performed general data entry duties.
  • Order processing and data entry.
  • Review data entry for orders and invoices -Assist with merchandise counts and inventory.
  • Assisted account managers with data entry, policy changes and excel spreadsheets.
  • Manage data entry personnel and the customer service reps. - Train personnel to allow them to succeed in their positions.
  • Affiliate relations Handled all payments Data Entry Supervised operations Client retention Payment retention

Show More

858 Data Entry Jobs

No jobs at selected location

13. Loss Prevention
demand arrow
high Demand
Here's how Loss Prevention is used in Customer Service Manager jobs:
  • Cross-trained in all areas of the store including: furniture/technology sales training plan-o-grams and signage inventory and loss prevention shipping/receiving/freight
  • Practiced loss prevention by performing timed register counts and tracking inventory.
  • Supervised all of store's front end functions, including price discrepancies, customer concerns, returns and loss prevention issues.
  • Direct and or coordinate activities provided by all operating departments to include Claims, Loss Prevention, Underwriting and Sales.
  • Maintain positive relationships with cross collaboration departments such as: Training, Human Resources, and Loss Prevention.
  • Trained and managed employees directly and indirectly on company policies, safety procedures, and loss prevention.
  • Provide financial security in all stores still overseeing contest management and handle escalated issues from loss prevention.
  • Participate in the training of new hire associates in matters of loss prevention and safety procedures.
  • Work closely with the cash office and loss prevention to reduce churn.
  • Trained cashiers cash register usage, loss prevention, etc.
  • Complete register and podium audits to aid in loss prevention.
  • Worked with Loss Prevention as needed to value stolen goods.
  • Cash handling and auditing; loss prevention.
  • Exercise strong Loss Prevention awareness and compliance.
  • Assisted loss prevention with Internal Audits.
  • Worked closely with loss prevention associates.
  • Performed weekly loss prevention inspections of accounting paperwork to insure accuracy Was also assigned tasks on a rotation schedule with other assistants
  • Report any and all safety issues through Daily Hazmat Safety Review & Loss Prevention Manager.
  • Create loss prevention awareness and the steps to recovery Completed all opening and closing procedures
  • Shift Manager and Supervisor Human capital development Independent problem solving Loss prevention Computer system training and development Tech

Show More

821 Loss Prevention Jobs

No jobs at selected location

14. Performance Reviews
demand arrow
high Demand
Here's how Performance Reviews is used in Customer Service Manager jobs:
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
  • Recruited and trained department personnel, and administered performance reviews.
  • Produce performance reviews as established by Project Manager.
  • Conducted continual coaching and annual performance reviews.
  • Conducted annual performance reviews and delegated work.
  • Prepared and conducted quarterly performance reviews.
  • Provide performance feedback and coaching on a regular basis to each team member, write and administer performance reviews.
  • Interviewed job applicants, conducted regular performance reviews, and trained all staff.
  • Trained, scheduled, and conducted performance reviews for up to 40 employees.
  • Managed, their schedules, vacations, HR Forms and performance reviews.
  • Provided feedback and coaching staff, conducted performance reviews and department meetings.
  • Carried out performance reviews for each employee and determined merit increases.
  • Conducted employee performance reviews through observation, coaching and feedback.
  • Prepared payroll time-sheets, performance reviews, and group reporting.
  • Conducted annual performance reviews for over 35 team members.
  • Conducted and issued employee monthly performance reviews.
  • Initiated employee coaching and performance reviews.
  • Submitted payroll paperwork, conducted annual performance reviews and delegated work.
  • Scheduled approximately fifty employees Conducted employee performance reviews Ordered supplies and ensured proper functioning of register systems
  • Benefit Operations Analyst Customer Service Associate Consistently exceeded expectations on monthly performance reviews.

Show More

14 Performance Reviews Jobs

No jobs at selected location

15. Daily Operations
demand arrow
average Demand
Here's how Daily Operations is used in Customer Service Manager jobs:
  • Managed daily operations of customer service department in fast-paced call center environment.
  • Oversee daily operations within nine facilities insurance departments
  • Supervised the daily operations of all call actions; monitoring of customer calls and e-mail to ensure quality of service.
  • Managed daily operations of Customer Service Department of 15; training, coaching and development of staff.
  • Executed daily operations of opening and closing the store, scheduling, customer service, etc.
  • Managed daily operations of a non traditional in-bound call center while supervising a staff of 6.
  • Interviewed candidates for store positions, managed staff with daily operations and performed annual reviews.
  • Collaborate with heads of Production and Art Departments on the execution of daily operations.
  • Oversee daily operations of call center accounting for $18M in revenue.
  • Handled the daily operations of the teller lines at two banking centers.
  • Assisted in all aspects of daily operations, marketing and procurement.
  • Direct the daily operations of the production and customer service team.
  • Regulated daily operations of the store opening and closing.
  • Managed the daily operations of a telephone help desk.
  • Contributed in the daily operations of the business.
  • Manage daily operations in six Seattle District stores.
  • Executed daily operations of the front end department.
  • Assisted fellow sales associates in daily operations.
  • Process payments and log daily operations.
  • Executed daily operations of Applications on Pawns Checked to ensure that appropriate daily calls were made.

Show More

26 Daily Operations Jobs

No jobs at selected location

16. New Accounts
demand arrow
average Demand
Here's how New Accounts is used in Customer Service Manager jobs:
  • Support sales representative in opening new accounts and upgrading existing service.
  • Performed general office and back office duties like change of address, set up direct debits, audit new accounts opened etc
  • Act as the back-up for any function in the branch, including transaction processing, new accounts, and loan consultation.
  • Conduct internal control audits; assist in sales of new accounts and products to meet monthly goals.
  • Directed and coordinated branch employees engaged in providing new accounts and over the counter financial services.
  • Set up new accounts and direct the end consumer inquiries to the best suited accounts.
  • Recruited new accounts and maintained relationships with long term in-house and interoffice clients.
  • Process loan applications and open new accounts for new clients.
  • Worked with new customers in the development of new accounts.
  • Managed and trained teller and new accounts staff.
  • Check approvals and assistance with opening new accounts.
  • Open new accounts and credit cards for customers.
  • Interacted daily with consumers to build new accounts.
  • Increased new accounts by 18% in the first year.
  • Worked with new customers in the development of new accounts Maintained inventory accuracy through effective use of inventory maintenance reports.
  • Opened new accounts with new shipping companies to save Newstech thousands of dollars in freight charges.
  • Entered orders, tracked shipments, set up new accounts and upsold products and coffees.
  • Fill in and assist on teller line or new accounts desk.
  • Provided initial customer contact for new accounts in multi-national biotech research company.
  • Answered customers calls with professionalism Help customers order medications or set up new accounts as courtesily as requested and able

Show More

768 New Accounts Jobs

No jobs at selected location

17. Inventory Control
demand arrow
average Demand
Here's how Inventory Control is used in Customer Service Manager jobs:
  • Inventory Control/Purchasing Promoted in 2007 Responsible for purchasing & maintaining both facilities repair parts production supplies necessary for 24-7 bottling operations.
  • Handle daily cash flow, balancing of paperwork, inventory control, sales, stocking, training employees and invoicing.
  • Administer systems and programs to reduce inventory loss, maintain inventory control, and increase employee loyalty.
  • Nominated and participating member of the cost savings team and inventory control group on location.
  • Structured and maintained all product recalls through correspondence with customers, Inventory Control and Merchandising.
  • Supervised 80+ employees, balanced safe and armored pick-up daily, and inventory control.
  • Managed Inventory control, physical counts, and planning future capacity requirements.
  • Evaluated and set safety stock levels through inventory control and management.
  • Inventory control, ordering merchandise, shipping and receiving reports.
  • Assisted with inventory control and presentation throughout the store.
  • Inventory control of all furniture coming in and leaving.
  • Cashier duties, then progressed to inventory control associate.
  • Inventory control and supervision of the warehouse closure.
  • Service and Supported an inventory control system.
  • Helped with inventory control for showrooms.
  • Inventory control, stocking and ordering.
  • Handled cash intake, inventory control.
  • Experience with inventory control and stoking.
  • Set inventory controls to regulate costs.
  • Deliver excellent customer service Perform inventory control Responsible for customer/store cash transactions

Show More

881 Inventory Control Jobs

No jobs at selected location

18. Sales Floor
demand arrow
average Demand
Here's how Sales Floor is used in Customer Service Manager jobs:
  • Replenished merchandise and monitor sales floor stock levels
  • Monitored all activities in the customer service work centers: which included sales floor staff, fitting room attendants and cashiers.
  • Reviewed and adjusted schedules to make sure appropriate coverage was on the sales floor to achieve the store goals.
  • Execute training modules for sales associates Maintain sales floor appearance through general recovery and maintenance according to corporate standards.
  • Maintain security on the sales floor and assist customers with purchases by providing a pleasant, professional experience.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Supervised over 30 cashiers, sales floor associates, to consistently exceed previous year's sales.
  • Saw over the service work centers that include sales floor, fitting rooms and cashiers.
  • Assisted with employee scheduling to ensure adequate staffing on sales floor at all times.
  • Trained new sales floor associates on Target Corp. protocol, processes and procedures.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Schedule appointments with customers, as well as assisted on the sales floor.
  • Stocked inventory and helped keep the sales floor clean and professional looking.
  • Received, opened, unpacked and issued sales floor merchandise.
  • Reorganized the sales floor to meet company demands.
  • Maintained proper inventory levels on sales floor.
  • Assist sales floor as needed.
  • Retail I supervised the front end of the store and cashiers making sure the sales floor was presentable for customers.
  • Assisted on the sales floor and sold cabinets, and countertops when needed.
  • Manage Sales Floor and Associates -Closing Manager -POS and GMIL knowledge -Cash Handling

Show More

7,688 Sales Floor Jobs

No jobs at selected location

19. Order Entry
demand arrow
average Demand
Here's how Order Entry is used in Customer Service Manager jobs:
  • Co-designed new products and marketing collateral, developed purchase order entry systems, spearheaded marketing strategies, and planned customer inventories.
  • Coordinated and supervised order entry, invoicing, maintenance of replacement program and communications for domestic and international customers.
  • Increased order entry accuracy, decreased pricing errors and corresponding credits.
  • Verified data in the conversion, and support of SAP R/3 Order Entry System from the existing BPCS Integrated Business System.
  • Trained staff in all aspects of tariff regulations/pricing, order entry, revenue distribution, Windfall and inventory control.
  • Implemented a Call Monitoring and QA process to improve the quality of calls and order entry processes.
  • Manage all aspects of customer service - order entry, complaints, returns, and credits.
  • Managed customer service operations inclusive of customer billing issues, order entry controls and returns.
  • Perform all audits for order entry as well as account reconciliation and monthly billing.
  • Customized, developed and implemented procedures for new Customer Account sales order entry process.
  • Oversee order entry and the generation of all invoices to customers and distributors.
  • Processed all EDI accounts - order entry, allocating product and invoicing.
  • Supervised order entry and sales report generation on a daily basis.
  • Reduce order management by 40% by redesigning order entry system.
  • Designed and implemented new software for our order entry system.
  • Order entry, resolve customer issues and/or conflict.
  • Order Entry using MAS90 accounting programs.
  • Supervised Order entry Maintained/monitored cash control.
  • Managed workflow from order entry through production as well as processed incoming orders.
  • Set up and managed Macola accounting system for order entry and inventory control * Created and executed all work orders.

Show More

250 Order Entry Jobs

No jobs at selected location

20. Bank Deposits
demand arrow
average Demand
Here's how Bank Deposits is used in Customer Service Manager jobs:
  • Managed daily financial operations including making bank deposits.
  • Prepared inventory assessments and handled bank deposits.
  • Supervised and trained office personnel in bookkeeping, preparing and making bank deposits and invoicing for corporate headquarters.
  • Managed bank deposits while assuring the accuracy of afternoon and night balances vs. POS totals.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Prepare teller schedules, record bank deposits, order cash and maintain cash controls.
  • Posted payments to accounts, balance daily cash/check receipts and prepare daily bank deposits.
  • Handled all monetary transactions including bank deposits, EBT and WIC.
  • Processed end of day bank deposits and periodical safe counts.
  • Managed the books, billing, and bank deposits.
  • Enter bank deposits into the accounting systems.
  • Prepared daily sales reports and bank deposits.
  • Count cash drawers and made bank deposits.
  • Count money and make bank deposits.
  • Bank deposits and Coin/Change Order.
  • Assist with daily bank deposits as needed Maintain and reconcile cash and store receivables and deposits.
  • Performed store open and close functions including making bank deposits, register conciliations.
  • bank deposits, mail, and supply acquisition.
  • cash management, cash register, bank deposits, ordering merchandise, shipping&receiving
  • Supervised crew members Counted down drawers and assigned them to registers Counted bank deposits, counted inventory Did conference calls

Show More

50 Bank Deposits Jobs

No jobs at selected location

21. Customer Orders
demand arrow
average Demand
Here's how Customer Orders is used in Customer Service Manager jobs:
  • Created and maintained customer lists, payment information, resale certificates, tax-exempt certificates, business applications and customer orders.
  • Reviewed new customer orders and requests and manually entered data into a centralized database.
  • Provide excellent customer service in taking and submitting customer orders.
  • Resolve customer orders and customer complaints immediately on site.
  • Prepared customer orders for delivery.
  • Provided sales quotes, entered customer orders, processed invoices, returns and credit memos.
  • Implemented system to track sold customer orders from time of receipt to time of pick-up
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Processed customer orders, and ensured customer satisfaction through employees in the department.
  • Placed customer orders, purchase order to acknowledgment to received to invoice.
  • Coordinated and scheduled production of all customer orders for three production plants.
  • Received and tracked customer orders on the telephone and in person.
  • Communicate with the factory so customer orders will ship on time.
  • Process customer orders and returns, and update records in QuickBooks.
  • Processed customer orders received via email, fax or telephone.
  • Sell product and place customer orders in computer system.
  • Offer resolutions to complaints and issues concerning customer orders.
  • Managed customer orders for multiple Long-Lok sites.
  • Processed customer orders or made changes to an order in Quickbooks and sent the order information to the factory.
  • Handled daily ordering of raw materials to support production Scheduled 15 molding machines Handled incoming customer orders from entry to invoice

Show More

189 Customer Orders Jobs

No jobs at selected location

22. Customer Base
demand arrow
average Demand
Here's how Customer Base is used in Customer Service Manager jobs:
  • Managed service department of 15 in support of global customer base of automated corrugated processing equipment.
  • Developed rapport with customer base by handling difficult cases efficiently and with professionalism.
  • Maintained customer base through retention and providing outstanding customer service.
  • Interact professionally and successfully with diverse customer base.
  • Increased customer base by at least 10 accounts by providing timely responses, consistent delivery and proactively managing the customer requirements.
  • Develop rapport with the customer base, and respond timely with correspondence to customers to resolve issues or problems.
  • Manage logistics network including two Distribution Centers, two manufacturing plants, three main carriers and national customer base.
  • Deliver excellent customer service and support that inspires repeat visits and expands our customer base.
  • Created a cohesive customer service team that supported two divisions and a global customer base.
  • Managed hired and trained customer service staff to support growing customer base for major manufacturer.
  • Retained 97.75% of customer base on a monthly basis over 3 consecutive years.
  • Schedule employee work shifts to meet needs of customer base.
  • Conducted product training and seminars for worldwide customer base.
  • Managed software and manual updates for established customer base.
  • Process orders for 80% of total customer base.
  • Worked directly with nationwide and foreign customer base.
  • Increased my first store's customer base by 60%.
  • Coordinated & managed acquired company customer base to established Richwood base focusing on pricing structures.
  • Managed support team for Harris/Protocall Telephone Interactive Voice Response System with customer base worldwide.
  • Developed rapport with the customer base by handling difficult issues with professionalism.

Show More

771 Customer Base Jobs

No jobs at selected location

23. Front-End Operations
demand arrow
average Demand
Here's how Front-End Operations is used in Customer Service Manager jobs:
  • Managed and directed front-end operations including scheduling, daily work direction, on-the-job training and cashier performance reviews.
  • Manage front-end operations to ensure friendly and efficient enrollment and successful completion of Drivers Educational Courses.
  • Supervised front-end operations Created cashiers' work schedules Resolved customer service issues
  • Streamlined Front-End operations by enforcing and instituting new polices and procedures.
  • Manage front-end operations of two teams ensuring professionalism and accuracy.
  • Managed front-end operations for major retail location.
  • Directed and oversaw daily front-end operations (14 registers) of retail-grocery store with over $600K in weekly sales.
  • Manage front-end operations and develop leaders to ensure we provide exceptional service to our customers every call, every time.
  • Managed front-end operations to ensure friendly and efficient transactions at the first contact in the Call Center environment.
  • Managed front-end operations and addressed all customer service comments and concerns in a fast-paced, medium-high stress position.
  • Directed front-end operations, including training and supervision of up to 30 personnel.
  • Manage front-end operations to ensure friendly and efficient customer service of inbound calls.
  • Manage front-end operations to ensure a friendly and efficient work place environment.
  • Handled multiple duties throughout the store while maintaining the front-end operations.
  • Manage front-end operations to ensure friendly and efficient transactions at checkout.
  • Oversee all front-end operations of Amherst, NH super store.
  • Supervised all front-end operations, including monitoring cash receipts and miscellaneous methods of payment Hired/trained/supervised/evaluated cashiers and service desk associates
  • Supervised 5-25 employees - Maintained front-end operations and relations
  • Manage all front-end operations Deliver excellent customer service and ensure satisfaction with store experience Improve and sustain environment of friendliness and efficiency
  • Manage front-end operations to ensure friendly and efficient transactions Addressed and resolved customer product complaints empathetically and professionally.

Show More

24. CSM
demand arrow
average Demand
Here's how CSM is used in Customer Service Manager jobs:
  • Developed training materials used to facilitate training of CSM's on AT&T's data product offerings using PowerPoint presentations.
  • Developed comprehensive training materials used to facilitate training of CSM's on data product offerings and internal AT&T systems.
  • Maintained Key Holder position enabling CSM (s) to correct errors made by cashiers and sale associates at P.O.S.
  • Worked as Cashier, Courtesy Desk Associate before promotion to CSM * Front End Management * Helped in various other departments
  • Exceeded route matrix weekly quotas to become the highest producing CSM in the region.
  • Balanced registers and CSM podium to maintain accurate count of money in drawers.
  • Started as a CSR 1 and promoted to CSM in under a year.
  • Keep the correct cash and change amount in the CSM podium daily.
  • Balanced the CSM Podium and Accounting Office.
  • Maintain accurate counts of CSM podium.
  • Assist Co-CSM's in running the front end.
  • Named CSM of the quarter.
  • Managed cash registers and staff throughout the store; Operated cash register and service desk SUPERVISOR- GLENDA, HEAD CSM
  • Substitute as CSM on multiple routes for CSMs on vacations or absent due to sickness.
  • Collaborate with other CSMs to create strategic plans to enhance the customer satisfaction.
  • Promoted in December of 2013 from cashier to CSM 10.
  • Oversee multiple clubs in regards to responsibilities of CSM
  • Trained new and new to function CSMs.
  • Provided support for primary CSM Processed money orders and returns Completed and retrieved Walmart Site to Store orders
  • Awarded "Best of the Best CSM" year-end 2006.

Show More

1 CSM Jobs

No jobs at selected location

25. Service Levels
demand arrow
average Demand
Here's how Service Levels is used in Customer Service Manager jobs:
  • Consolidated and scheduled customer deliveries to minimize operating costs, while ensuring consistently high service levels.
  • Assisted and implemented new products and procedure of new tools/systems/methodology to improve and enhance service levels.
  • Ensured sufficient allocation of staffing resources to meet service levels and customer requirements.
  • Realigned staff and motivated 6-person department to increase customer service levels.
  • Developed a Consumer Loan Hub program that provides generalists in bank branches for better customer service levels during the loan process.
  • Maintain quality service by establishing and enforcing company standards and will assess store condition and customer service levels.
  • Developed employee schedules that will ensure optimal call, Service Levels and Customer Satisfaction (WFM).
  • Provide employees with the tools to maintain and increase service levels to both internal and external customers.
  • Maintained and developed methods geared towards enhancing the retail quality of service levels by 10%.
  • Facilitated Team Building Seminars, scheduling maximum service levels for a staff of 12 telephone agents
  • Assisted in developing and implementing action plans that met service levels and balance task completion.
  • Monitor and managed service levels and key performance metrics ensuring NHBA quality standards.
  • Oversee the achievement and maintenance of agreed customer service levels and standards.
  • Reinforce standards for sales and service levels by maintaining quarterly sales goals.
  • Worked with Supervisors to increase customer service levels.
  • Maintain high service levels for store.
  • Service levels improved from 65% to 96%.
  • Supported 15+ cashiers buy providing cash, bags, and receipt tape to ensure optimal response times and service levels.
  • Coordinated bi-weekly conference calls with program managers to discuss and identify possible trends that may impact call center service levels.
  • Visited Customers on a regular basis to get feed back on service levels to help improve our service levels.

Show More

20 Service Levels Jobs

No jobs at selected location

26. Customer Accounts
demand arrow
average Demand
Here's how Customer Accounts is used in Customer Service Manager jobs:
  • Maintain accurate and detailed records of customer accounts and all customer interactions.
  • Manage system requirement to maintain account integrity on all customer accounts.
  • Answered, transferred and documented all incoming and outgoing phone calls, letters, and skip tracing activities on customer accounts.
  • Followed up with customers, answered Internet sales questions, kept owners as well as salespeople updated on customer accounts.
  • Assisted the Sales Team in daily correspondence, creating expense reports, and maintaining customer accounts.
  • Handled customer accounts, quoting, purchasing, scheduling, quality control, and problem resolution.
  • Handled customer accounts from estimate, concerns, to upgrades and final.
  • Set up and manage customer accounts for AT&T small business.
  • Applied cash receipts, bank deposits, credit card payments to customer accounts
  • Managed, processed and coordinated data for customer accounts.
  • Manage customer accounts and resolve delinquency and service issues.
  • Managed customer accounts from initial quotation through to billing.
  • Worked with outside salesmen on their customer accounts.
  • Managed over 250 active customer accounts.
  • Verify charges on customer accounts.
  • Manage customer accounts including Walmart, Amazon, and Cabela's to facilitate product flow from the manufacturer to store level.
  • Manage customer service issues pertaining to all Detroit Tigers ticket sales in addition to handling customer accounts and selling responsibilities.
  • include: Managing customer service reps, sales reps, and customer accounts.
  • Manage customer accounts/Sales * Train new employee's * Manage inbound & outbound calls
  • Helped customers with there dry cleaning Assist with managing all employees Set up new customer accounts Hired & fired Employees

Show More

243 Customer Accounts Jobs

No jobs at selected location

27. Customer Questions
demand arrow
average Demand
Here's how Customer Questions is used in Customer Service Manager jobs:
  • Demonstrated excellent customer service through ability to respond appropriately and efficient manner to customer questions and comments.
  • Addressed negative customer feedback immediately and resolved customer questions, issues and complaints.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Answered customer questions about product availability and shipment times.
  • Provided conflict resolution for customer questions and complaints.
  • Answered customer questions and provided timely solutions.
  • Answered multiple phone calls that dealt with customer questions, warranty claims, and returns/exchanges.
  • Assisted customers with product complaints and resolved customer questions, issues and complaints.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Addressed customer questions and concerns regarding products, prices and availability.
  • Answer customer questions and/or assist with, technical support.
  • Answer customer questions, resolve customer problems, customer support
  • Resolve customer questions and requests to ensure customer retention.
  • Directed customer questions and concerns to technical support.
  • Handled customer questions, concerns, and complaints.
  • Answered customer questions and resolved issues.
  • Responded to customer questions and complaints.
  • Address customer questions and issues.
  • Employed Routinely answer customer questions regarding merchandise, pricing, and policies.
  • Assist other employees when needed -Cashier -Handle returns -Process Clothing -Take care of customer questions/complaints -Handle/count money -Stock shelves

Show More

116 Customer Questions Jobs

No jobs at selected location

28. Customer Care
demand arrow
average Demand
Here's how Customer Care is used in Customer Service Manager jobs:
  • Provided outstanding customer service and exceeded all competitors as an established business represented with excellence in customer care.
  • Provided extraordinary customer care in exceeding consumer expectations throughout their purchasing process.
  • Monitor team and individual performance, retention and handling of all customer care calls routed from three call centers.
  • Trained and managed offshore world class customer care team of seven and earned a 91.47% CSAT for 2014.
  • Handled all aspects of customer care, monetary transactions, company return policies, and management of staff.
  • Worked on development team to create, test and implement new web-based program for customer care reps.
  • Promoted to Subject Matter Expert in 3 months due to my attention to detail and customer care.
  • Developed the CSR/FSR staff through training, and coaching for premier delivery of customer care.
  • Integrated a new, more customer friendly VOIP telephone system which enhanced customer care performance.
  • Motivated a team of 15 customer care representatives to meet and exceed performance goals.
  • Managed the team of Customer Services Representatives to ensure prompt and superior customer care.
  • Trained new employees when needed, scheduled breaks, and provided customer care.
  • Mentioned at least 3 times a month on customer care survey positively.
  • Full featured discount store emphasizes value, customer care and variety.
  • Created a tailor-made customer care training program for all new hires.
  • Conduct performance reviews, coach and counsel customer care associates.
  • Manage and provide customer care services for over 10,000 accounts.
  • Recruited and trained all newly hired Customer Care Staff.
  • Selected Achievements: Assisted in transition from Operations based Customer Service to Centralized Customer Care Center model within Great Lakes Region.
  • Received AT&T Service Hero Recognition Customer Care Rock Star .

Show More

666 Customer Care Jobs

No jobs at selected location

29. Wal-Mart
demand arrow
average Demand
Here's how Wal-Mart is used in Customer Service Manager jobs:
  • Performed cashier duties according to Wal-Mart policy with individual customer service at all registers.
  • Tasked with coordinating and handling charity and donations for Wal-Mart community outreach program.
  • Provided additional assistance with Wal-Mart renovations in neighboring stores.
  • Managed a team of 35 skilled customer service representatives at one of the most successful Wal-Mart locations of our region.
  • Addressed the concerns regarding the price of an item or an advertisement, according to Wal-Mart's policies.
  • Adhere to customers concerns regarding the prices in addition to customer service according to Wal-Mart's policies.
  • Acquired an in-depth knowledge of Wal-Mart store products as well as assertive leadership qualities.
  • Oversee store front operations and provide impeccable customer service for all Wal-Mart customers.
  • Trained, coached and scheduled over 80 cashiers for the new Wal-Mart.
  • Addressed customer's questions, comments and concerns according to Wal-Mart policies.
  • Addressed the concerns of customers according to Wal-Mart's policies.
  • Provide help and advice to customers using Wal-Mart polices.
  • Address concerns according to Wal-Mart's policies.
  • Spearheaded customer service operations for one of the busiest Wal-Mart's in Southern California Ensuring my team deliver excellent customer service.
  • Handled major supermarket and retail accounts, such as; Wal-Mart, Target, CVS, Rite-Aid and Walgreens.
  • received Associate of the month at Wal-Mart, also Dec. 1997, received Associate of the year at Wal-Mart.
  • Present I brought my previous experience with me when I arrived at Wal-Mart as a cashier.
  • Managed Customer Service Reps. For Links Staffing Sevices at 6 Different Wal-Marts city wide.
  • Travel includes Wal-Mart, Sam's, Logistics chain, and Glenview.
  • Assured all daily projects were finished by the end of the shift Wal-Mart .

Show More

30. Direct Reports
demand arrow
low Demand
Here's how Direct Reports is used in Customer Service Manager jobs:
  • Prepared and administered monthly and annual performance evaluations for direct reports.
  • Developed new performance rubric that motivated direct reports to exceed expectations.
  • Prepared and delivered monthly performance for direct reports.
  • Managed the Credit Customer Service Division staff of 10 Supervisors and their direct reports of approximately 200 Call Center/Customer Service Associates.
  • Manage, develop, evaluate and retain a team of direct and indirect reports in accordance with company policies and procedures.
  • Position Overview: Developed direct reports to understand and satisfy their customers' requirements and exceed their expectations if possible.
  • Managed a sales driven call center team of 12 direct reports in a lean manufacturing market for storage solutions.
  • Worked to develop supervisory staff with an emphasis on supervising direct reports in a manner that ensured employee retention.
  • Act as communication liaison between clients, direct reports, production, sales, pricing and management.
  • Operated national repair call center, leading a team of approximately 20 direct and 80 indirect reports.
  • Manage a team of 35 Customer Service Representatives and have 3 Team Lead Managers as direct reports.
  • Coached, counseled, evaluated and appraised performance for direct reports.
  • Manage over 15 direct reports and supervise approximately 500 employees.
  • Direct reports include three supervisors and three leads.
  • Managed Customer Service Department with 11 direct reports.
  • Orchestrated the streamlining of all direct reports' workflow allowing them to see end-to-end operation resulting in increased customer satisfaction.
  • managed 20 direct reports in a 24-hour online banking customer service call center.
  • Call Center) Managed various customer service teams with as many as 50 direct reports.
  • Reason for Leaving: Resigned for new opportunities 23 Direct Reports 5 Mergers & Acquisitions Project Management Other titles
  • Facilitated effective operations Provided administrative support Lead weekly meetings Ensured superior customer service Coached, trained and mentored direct reports Updated databases

Show More

494 Direct Reports Jobs

No jobs at selected location

31. High Volume
demand arrow
low Demand
Here's how High Volume is used in Customer Service Manager jobs:
  • Managed high volume non-traditional banking center on University of Akron Campus.
  • Provided overtime as needed during high volume/peak periods.
  • Answered high volume phones (100-150 calls daily) along with updating and following up with new & existing customers.
  • Manage daily operations of Front End, Service Desk and Office for high volume retail grocery store chain.
  • Answer a high volume of calls and maintain a rapid response according to agreed standards.
  • Manage and respond to a high volume of customer emails and phone inquiries regarding orders.
  • Handled high volume calls throughout day, took care of repairs and complaints.
  • Handled a high volume of calls pertaining to various customers' accounts.
  • Supervised a staff of 15-25 representatives is a high volume call-center environment.
  • Led the inside sales team in a fast paced high volume environment.
  • Handled high volume of money and balanced cash drawers nightly.
  • Established two new OEM customers with high volume sales opportunities.
  • Increased coverage during high volume times such as holidays.
  • Managed a team with a high volume call center.
  • Manage High volume of Communications for incoming calls.
  • Managed a group of high volume accounts.
  • Managed high volumes of Inbound/Outbound calls.
  • Generated and closed high volume sales calls for high end Spas * Managed quality Customer Service and support to all clients.
  • Managed a team of 20 in a high volume retail setting Solved customer problems quickly with critical thinking of each situation
  • Answered a high volume of calls from all regions, entered purchase orders, and resolved complaints/concerns.

Show More

1,019 High Volume Jobs

No jobs at selected location

32. Sales Representatives
demand arrow
low Demand
Here's how Sales Representatives is used in Customer Service Manager jobs:
  • Coordinated schedule changes with sales representatives, customers, and logistic department for timely shipment of products according to customer delivery requirements
  • Managed Commercial Inside Sales Representatives and Customer Service Representative activities while selling mechanical and electrical engineering products to existing distribution base.
  • Managed a team of 5 sales representatives for exceptional sales performance productivity, in executing company objective quotas.
  • Enforce company policies and regulations for customer service and sales representatives.
  • Worked closely with Outside Sales Representatives to ensure customers needs and expectations were being met by all Customer Service Representatives.
  • Facilitate employee training sessions and train new sales representatives and provide ongoing training for sales and customer service employees.
  • Coached (5) sales representatives in all aspects of proposals, tracking, up-selling and closing sales.
  • Managed customer and supply chain relationships and oversaw 3 buyers and 3 outside sales representatives.
  • Served as liaison to Sales Representatives, making and confirming travel arrangements and schedules.
  • Managed work schedules based on business needs, facilitate employee training for sales representatives.
  • Collaborated with the Spanish headquarters, sales representatives, engineering, and technicians.
  • Lead point of contact with regional retailers, consumers and sales representatives.
  • Created and thought sales representatives new techniques to attract potential customers.
  • Act as a liaison between the sales representatives and the customer.
  • Top sales producer, consistently in top 3 of sales representatives.
  • Assist 25+ field sales representatives with day-to-day account needs.
  • Provided technical assistance to sales representatives in the field.
  • Worked closely with sales representatives, provided customers with back-up alternatives when flights had any cancelations or delays.
  • Call Center Manager * Managed the daily activities of sales representatives assigned to the business services call center.
  • Headed a team of out-bound sales representatives who executed win-back calls to customers who had cancelled services.

Show More

2,786 Sales Representatives Jobs

No jobs at selected location

33. HR
demand arrow
low Demand
Here's how HR is used in Customer Service Manager jobs:
  • Scheduled all work through production, daily communications with production managers to ensure quality and efficiency.
  • Negotiate transportation rates and provide transportation service to customers through brokerage and company fleet.
  • Program improved customer satisfaction as measured through metric-driven data.
  • Handle communications with customers through mediums like email, letter, phones, suggestion boxes notes and one on one interview.
  • Verify quality of service through surveys and or student feedback or complaints; ensure classes begin and end on time.
  • Expanded organizational skills through keeping the forms, mail, and different customer situations separated and multitask to complete daily.
  • Manage Financial Center employee's work schedule, including appointment scheduling for sales staff through Microsoft Outlook.
  • Fulfilled return and exchange requests through Amazon's system, then passed to shipping department.
  • Managed and diffused Resident's complaints effectively, followed through to ensure satisfaction was met.
  • Identified process inefficiencies through gap analysis to improve customer services in every 4 months.
  • Designed a dashboard to share metrics with the team and throughout the organization.
  • Answered and made calls with salons throughout the city of Louisville.
  • Managed HR functions around staffing and training.
  • Maintained OSHA safety standards throughout the facility.
  • Supervised all staff in three departments.
  • Maintained inventory through daily cycle counting.
  • Hired/supervised three full time Customer Service Representatives.
  • Managed a five member customer service team at a 3PL, composed of two allocators and three shipping specialists.
  • Managed, developed and maintained Customer Service Media Center, content - benchmarked as best practice throughout HS.
  • Promote associates to move up throughout the company 5.

Show More

2,154 HR Jobs

No jobs at selected location

34. Product Knowledge
demand arrow
low Demand
Here's how Product Knowledge is used in Customer Service Manager jobs:
  • Provided timely and accurate information to incoming customer calls/emails with updates such as order status and any product knowledge requests.
  • Trained new Customer Service Representatives on product knowledge and computer software application.
  • Represented company in customer vendor fairs, delivering product knowledge training.
  • Set standards and trained staff on customer assessments, product knowledge, sales techniques, relationship development and demo presentations.
  • Trained sales and clerical staff in store policies and procedures, including sales techniques and product knowledge.
  • Managed inbound call center - including goal setting escalated calls, product knowledge and sales strategies.
  • Manage cashiers; prepare daily schedules, extensive cash handling, and product knowledge of merchandise.
  • Reviewed product knowledge, pricing, and profit margins with International Sales team members.
  • Work with sales in development of new products based on demographics and product knowledge.
  • Established merchandising, product knowledge in all departments and BATF intensified training on procedures.
  • Answered customer inquiries while demonstrating thorough product knowledge, and excellent customer service.
  • Named as Outstanding New Product Knowledge Specialist for quarter ending May 2003.
  • Assisted employees with questions and re-training of computer system/product knowledge.
  • Educated staff on product knowledge to better assist customers.
  • Assist customers with purchases, complaints, product knowledge.
  • Attended vendor training sessions for continuing product knowledge.
  • Gained product knowledge through classes.
  • Developed and maintained continuous cross training for all Customer Service personnel to ensure accurate customer specific product knowledge was known.
  • Handled new line of high-end glass tiles; provided product knowledge training to staff.
  • Instituted ongoing product knowledge training to staff.

Show More

6,210 Product Knowledge Jobs

No jobs at selected location

35. Staff Members
demand arrow
low Demand
Here's how Staff Members is used in Customer Service Manager jobs:
  • Investigated and directed patient inquiries or complaints to appropriate medical staff members and followed up to ensure satisfactory resolution.
  • Coordinated professional development opportunities for staff members.
  • Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.
  • Managed a team of 11 staff members handling $200M in revenue for both domestic and international order processing.
  • Defined and wrote job descriptions for all staff members which established clear roles and responsibilities and ensured consistent performance.
  • Worked effectively with staff members, including, motivating, assigning and training of new hires for the company.
  • Ensured smooth flowing, two-way communication between all staff members, resulting in synergy and high levels of efficiency.
  • Train other staff members to perform work activities, such as using computer applications.
  • Supervised and managed 20 staff members from 2 departments, Reception and Junior Care.
  • Maintain oversight of a team of 24+ staff members and customer service operations.
  • Managed 30 staff members and reported directly to the divisional Vice President.
  • Performed recruiting, screening and interviewing of potential staff members.
  • Train staff members in reference to store procedure and policies.
  • Handled complaints and queries from customers and staff members.
  • Provided training to other staff members in these areas.
  • Provided cross training to five staff members.
  • Acquired substitute staff members when deemed necessary.
  • Delegated work to staff members.
  • Performed all pre-employment interviews and reviewed performance of staff members.
  • Sorted and organized merchandising by department Maintains customer satisfaction by providing problem-solving resources while manage 10 to 15 staff members.

Show More

37 Staff Members Jobs

No jobs at selected location

36. New Associates
demand arrow
low Demand
Here's how New Associates is used in Customer Service Manager jobs:
  • Coordinated the hiring of all new associates taking into consideration overall business needs and seasonal requirements.
  • Supervised 25-30 associates in fast-paced retail environment * Trained new associates in providing quality customer service
  • Presented training materials to associates and conducted interviews for potential new associates.
  • Train new associates to ensure future reliability and total customer satisfaction.
  • Provided exceptional customer service, scheduled associated for work, hired new associates and was in charge of store inventory.
  • Created written work schedules for employees while supervising staff, training and development of new associates, customer relations.
  • Trained new associates for positions in front registers, jewelry, garden center, people greeters and courtesy associates.
  • Participate in the interview process for hiring of new associates, and partner with store management on recommendations.
  • Assist the store manager in the interviewing, scheduling, training and coaching of all new associates.
  • Train new Associates, Cash Office, Manage Front end, Customer Service, Manage 15 Employees
  • Trained new associates for front end operations, cash office and copy and print center positions.
  • Train new associates and promote those capable of performing more advanced duties.
  • Acquired and educated new associates within the National Accounts group.
  • Assisted in the hiring process of new associates.
  • Conducted interviews and training of the new associates.
  • Trained new associates for the customer service department.
  • Interview hire and train new associates.
  • Supervised and trained new associates.
  • Assisted in training new associates.
  • Developed weekly goals for career growth and development Assisted with training new associates Collected and deposited funds for loans and transfers

Show More

116 New Associates Jobs

No jobs at selected location

37. Cart Pushers
demand arrow
low Demand
Here's how Cart Pushers is used in Customer Service Manager jobs:
  • Supervised a team of 30+ cashiers, cart pushers, and maintenance associates, in a small grocery retail environment.
  • Supervised and evaluated job performance of up to forty cashiers, ten door greeters, and ten cart pushers.
  • Maintain the daily functions of the cashiers, customer service desk, site to store and cart pushers.
  • Manage employee performance, breaks and assigns cashiers, service desk, greeter and cart pushers roles daily.
  • Supervised front-end of the store including cashiers, service desk, cart pushers and door greeters.
  • Handle breaks and lunches for cashiers and find coverage for cart pushers if short staffed.
  • Plan and coordinate breaks and lunches for cashiers, door greeters, and cart pushers.
  • Supervised cashiers, door greeters, and cart pushers and distributed work load.
  • Manage and provide tasks to cashiers, door greeters, and cart pushers.
  • Manage customer service department and cashiers, people greeters and cart pushers.
  • Regulate breaks for customer service desk and cashiers along with cart pushers.
  • Managed cashiers, customer service associates, door greeters/cart pushers.
  • Supervised cart pushers, door greeters and maintenance workers.
  • Oversee the cashiers, customer service and cart pushers.
  • Managed cashiers, cart pushers and door greeters.
  • Supervised cashiers, maintenance and cart pushers.
  • Front end supervisor over the cashiers, customer service desk, money center, maintenance , and cart pushers.
  • Maintained workflow and schedules of all cashiers, cart pushers, customer service representatives, and people greeters daily.
  • Managed the frontend; including all the cashiers and cart pushers.
  • Front End management- ensure smooth operations In charge of: Money management Customer service desk Cashiers Maintenance Cart pushers

Show More

38. Inventory Management
demand arrow
low Demand
Here's how Inventory Management is used in Customer Service Manager jobs:
  • Provide assistance to inventory manager with inventory management to maintain accurate and sufficient inventory levels for order fulfillment.
  • Assumed full responsibility in inventory management as well as in mentoring and supervising three customer service representatives.
  • Followed internal procedures for inventory management, incident management and escalation.
  • Conduct one-on-one training on product, selling and inventory management.
  • Inventory management including new, cadaver, and demonstration equipment.
  • Used Inventory Management System to monitor customer demands.
  • Implement Inventory Management Program to eliminate wasteful spending.
  • Aided in inventory management and inventory control protocols.
  • Inventory management to ensure stability in production.
  • Receive Backroom and Inventory Management Scorecards.
  • Operated store including completing daily computer tasks such as electronic ordering, date entry, inventory management, and managing accounts.
  • Performed and enhanced the inventory management and customer service functions for three business unit's product lines valued over $5.5M.
  • Set up and managed E-commerce processes and procedures including inventory management, returns and seasonal sales.
  • Managed staff responsible for customer service, inventory management, and invoicing.
  • Supervised Employees, Cash Handling, Inventory Management, Customer Service
  • Devised and implemented a computer system for handling customer orders, triaging complaints, replenishment, and inventory management
  • Communicated directly with Buyers to provide client feedback on assortments, product quality, and inventory management.
  • Inventory Management Date Entry and Physical Count of all product stored in Warehouse.
  • Inventory management through daily use of Citrix receiver on apple devices.
  • Inventory management, receiving and transferring product Servicio De la Raza

Show More

179 Inventory Management Jobs

No jobs at selected location

39. Customer Retention
demand arrow
low Demand
Here's how Customer Retention is used in Customer Service Manager jobs:
  • Addressed negative customer feedback immediately by specializing in quality service, customer retention, productivity and management.
  • Coached new instructors in customer relations and professional conduct resulting in higher customer retention rates.
  • Developed and built customer relationships to ensure efficient communications and maintain customer retention.
  • Created metrics and consistently exceeded goals for customer retention and customer satisfaction.
  • Delivered outstanding service to promote customer retention and develop and maintain referrals.
  • Monitored front line cashier for customer retention and accuracy daily.
  • Ensured and increased customer retention and customer satisfaction rates.
  • Responded to and resolved customer complaints ensuring customer retention.
  • Maintained consistent level of customer retention.
  • Maintained 81% success rate for monthly customer retention; continually meet or exceed metrics for 9 out of 12 months.
  • Exceed targeted results in customer retention, client expectations, sales, support service as well as other customer service goals.
  • Selected by Area Manager and CEO for special Customer Service Project assignment that improved customer retention by 30%.
  • Motivated and inspired associates to build strong relationships and create an environment, which increases customer retention.
  • Worked phones on a daily basis 40% of the day generating sales orders and customer retention.
  • Devise and implement strategic plans to continually boost team performance, increase customer retention and generate revenue.
  • Selected by CEO for special customer service assignment that improved customer retention by 14%.
  • Conducted weekly training meetings for each department resulting in increased sales and customer retention.
  • Achieved 100% customer retention goals.
  • Ensured great customer service and customer retention at the store Over the course of eight years in management I level.
  • Exceeded customer retention goals Responsible for Staffing Provided continual training to employees

Show More

1,211 Customer Retention Jobs

No jobs at selected location

40. Retail Store
demand arrow
low Demand
Here's how Retail Store is used in Customer Service Manager jobs:
  • Managed all customer orders from retail stores, phone sales, website transactions, and various trade shows throughout the year.
  • Performed daily, weekly and monthly cash control, markdown and payroll audit Experienced in both retail store and supply chain management
  • Manage front end of busy retail store with cash office duties, customer service, and supervision of several employees.
  • Helped manage and train a team of CSR's for a growing company with multiple online retail stores.
  • Oversee the entire customer service team for a premier online stationary retail store servicing commercial business and consumers.
  • Inventoried, stored, priced, restocked, and setup merchandise displays in retail store.
  • Managed and owned a successful retail store, specializing in wicker and rattan products.
  • Support for e-commerce & retail stores as well as sales representatives and returns department.
  • Interfaced with distributors to resolve issues raised by consumers and retail stores.
  • Managed customer service department that services customers for over 150 retail stores.
  • Assist managers in the day to day operations of a retail store.
  • Managed all aspects of the front end of this retail store.
  • Distribute and deliver product to existing retail stores on assigned routes.
  • Maintain a clean, visually appealing retail store to Company guidelines.
  • Create a retail store environment that ensures great customer service.
  • Worked as a retail store supervisor, managing 10-15 cashiers.
  • Retail store in the home improvement industry.
  • Managed retail store and supervised employees.
  • Worked with Grocery Chain of 89 retail stores in TN, VA, and KY. - 5 years as account manager.
  • Retail experience as secondary manager with key-holder responsibilities in retail store with hard and softline visual merchandising experience.

Show More

1,266 Retail Store Jobs

No jobs at selected location

41. Problem Resolution
demand arrow
low Demand
Here's how Problem Resolution is used in Customer Service Manager jobs:
  • Managed team of over 100 customer service representatives Customer problem resolution, appointment scheduling and sales team lead
  • Supported account managers for effective problem resolution with internal and external customers and suppliers.
  • Implement first response program to initiate effective problem resolution to customer complaints.
  • Provided customer service and problem resolution for students and instructors.
  • Determined problem resolution through problem analysis at a functional level.
  • Handled customer complaints and provide customers with problem resolution.
  • Guarantee customer satisfaction through successful problem resolution.
  • Participated in problem resolution strategies.
  • Calmed angry clients (face to face and over the telephone), repaired trust, and designed best-option problem resolution.
  • Maintain competent contractors to augment company personnel in problem resolution of home repair issues across 9 state service area.
  • Worked extended hours during heavy workload periods, and interpreted customer questions / concerns as part of problem resolution.
  • Managed a 10 person customer service department, answering phones, taking orders, data entry, problem resolution.
  • Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
  • Assisted students with complex issues, and problem resolution, assuring an improved student banking experience.
  • Perform customer service functions including new account opening, department referrals, and problem resolution.
  • Implemented a single Help Desk IT infrastructure to facilitate improved call management and problem resolution.
  • Responded to issues such as service inquiries, problem resolution, and retaining accounts.
  • Provide conflict and problem resolutions for the best interest of the company and customer.
  • Worked with customers on problem resolutions, returns and credits.
  • Created first viable Distributor "Hotline" to expedite problem resolution and flow for nearly 300 independent distributors in 5 states.

Show More

135 Problem Resolution Jobs

No jobs at selected location

42. Action Plans
demand arrow
low Demand
Here's how Action Plans is used in Customer Service Manager jobs:
  • Adapt action plans and expectations for solving complex service related problems during different severity levels.
  • Developed and implemented new action plans to penetrate new markets for business achievement exposure.
  • Participate in administrative duties, which include employee corrective action plans, daily reports, schedule management and equipment logs.
  • Review reports for compliance to performance metrics and ensure necessary action plans occur if performance targets are not met.
  • Prepared action plans to be used by my Sales staff for effective search of sales leads and prospects.
  • Secure critical action plans from field operating department personnel concerning Customer Relationship Integrated Services (CRIS) cases.
  • Monitored the collection activity and implement action plans to address concerns so that collection objectives can be reached.
  • Review all customer service complaints and developed action plans to train and develop employees and improve performance.
  • Demonstrate skills at analyzing trends and assist in creating action plans that determine a solution.
  • Assisted management in developing action plans set for workers to meet monthly and quarterly goals.
  • Delivered Action Plans to managers and Directors on how performance standards will be met.
  • Examined customer service trends; devised and enacted strategic action plans to improve results.
  • Developed and executed action plans for root-cause counter measures (RCCM's).
  • Maintain a Solid Business Plan which includes action plans for all employees.
  • Created action plans to address those associates not meeting company benchmarks
  • Initiate action plans; hold step-one and step-two grievance hearings.
  • Analyzed customer service results and trends and prepared action plans.
  • Created action plans to improve customer service levels.
  • Perform inspections of property documenting findings and preparing corrective action plans.
  • Analyze reports to identify trends, determine root cause and create action plans to improve overall efficiency.

Show More

101 Action Plans Jobs

No jobs at selected location

43. Trade Shows
demand arrow
low Demand
Here's how Trade Shows is used in Customer Service Manager jobs:
  • Coordinated and participated in promotional activities and trade shows.
  • Coordinated trade shows and prepared export documentation.
  • Set up, tested, calibrated, and demonstrated equipment at sales depot, trade shows, and customers' sites.
  • Work with product managers, education, and marketing communications to determine requirements for trade shows and training classes.
  • Manage all samples and sales materials, merchandise and display product for six major trade shows a year.
  • Planned, organized & attended trade shows, met with trade partners and helped negotiate contracts.
  • Set up trade shows exhibits across North America; introduced new and existing products to customers.
  • Coordinate trade shows to showcase our product line and create interest in our product brand.
  • Represented firm on multiple occasions at company booth during trade shows of over 130 exhibitors.
  • Exhibited products at specialty coffee industry trade shows with follow-up on leads from shows.
  • Attended and organized trade shows and table tops on behalf of the company.
  • Attended trade shows & conventions and obtained retail & wholesale customers.
  • Participate in trade shows to showcase products and develop business leads.
  • Represented the company at industry trade shows and association meetings.
  • Manage charitable donations and set up consumer trade shows.
  • Attended and represented Acorn at national trade shows.
  • Planned and facilitated annual trade shows.
  • Organized and attended solar trade shows.
  • attended trade shows as company representative; managed customer service department consisting of 17 customer service representatives.
  • Prepare marketing collateral packets, booths and give-aways for trade shows.

Show More

282 Trade Shows Jobs

No jobs at selected location

44. POS
demand arrow
low Demand
Here's how POS is used in Customer Service Manager jobs:
  • Assist in fulfilling responsibilities for vacant production management position for one year.
  • Exemplified customer service and delivery standards for which the United States Postal Service is Nationally renowned in all interactions with customers.
  • Be aware of all areas of possible loss due to theft, shoplifting, free-bagging, fraud, and/or carelessness.
  • Arranged and oversaw completion of posting, processing, and verification of receipts, credit claims, refunds, Rebates/Commissions.
  • Prepared and defined quotes, prepared proposals and provided information regarding terms of sales and delivery dates.
  • Obtained and examined all relevant information to assess validity of complaints and to determine possible causes.
  • Job 2: Position Held: Customer service Assistant Manager at Alex & Sons Incorporated.
  • Serve as on-site face of the Institute by being positive and motivational and great service.
  • Maintained a positive, congenial, helpful attitude over the phone and via email.
  • Review CSR's quality controls for research, training and quality assurance purposes.
  • Monitored the performance of associates to ensure a positive and productive work environment.
  • Resigned position to seek career opportunities in the field of accounting.
  • Compose weekly reports of Open/Closed calls in Microsoft Excel spreadsheet.
  • Received Customer complains and resolves complaints when possible.
  • Collected cash deposits form all departments.
  • Position was temp to hire, I chose not to stay.
  • Created private logoed shirts, aprons, hats, umbrellas and POS materials with graphic designers for customer promotions and events.
  • Supervised 7-10 cashiers on a daily basis managing breaks and time to provide postitive customer service.
  • Post Ads online on social Medias Sent out email responses to customers.
  • Managed incoming calls Trained and supervised new employees Order front end inventory and daily deposits

Show More

12,680 POS Jobs

No jobs at selected location

45. Customer Returns
demand arrow
low Demand
Here's how Customer Returns is used in Customer Service Manager jobs:
  • Guaranteed positive customer experiences and resolved all customer returns and exchanges.
  • Resolved customer returns and replacements and expedited back orders.
  • Monitored purchasing to ensure all customer returns are processed.
  • Managed Customer Returns Department that processed $4 - $5 million (8000+ items) in customer returns annually.
  • Authorize and ensure validity of customer returns, exchanges, check authorizations, voids, and discretion discounts.
  • Selected to lead global service parts support, in-house service depot, and customer returns departments.
  • Authorize and ensure validity of customer returns, complaints, check authorizations and voids.
  • Handle customer returns, shipping damage claims and vendor inquiries.
  • Handle customer returns, complaints, correspondence and expediting.
  • Decreased customer returns by 20% in first month.
  • Handle customer returns and rain check for Merchandise.
  • Authorized and followed up on customer returns.
  • Handled Customer Returns, Customer Complaints.
  • Assisted in customer returns and exchanges.
  • Processed credits and customer returns.
  • worked cash register, opened and closed store, handled cash deposits, and customer returns
  • Process customer returns, credit card chargebacks, and PayPal disputes.
  • handled customer returns as needed.
  • Cashier Customer returns Managing 20 cashiers
  • Handled customer returns Processed new merchandise Maintained sales floor Resolved customer concerns Worked cash register Counted safe Reviewed return reports

Show More

208 Customer Returns Jobs

No jobs at selected location

46. Ensure Compliance
demand arrow
low Demand
Here's how Ensure Compliance is used in Customer Service Manager jobs:
  • Developed program evaluation procedures and monitored performance to ensure compliance with rules and regulations as they related to provider registration.
  • Maintained strict business standards to ensure compliance of federal regulations and unequaled customer service.
  • Reviewed and approved product specifications for new and existing products to ensure compliance with quality and packaging standards.
  • Partnered with Human Resources to ensure compliance with Company policies and procedures when dealing with employee relations issues.
  • Conducted cashier tests with merchandise, daily facility safety checks to ensure compliance, reported concerns to management.
  • Monitored the overall performance of staff to ensure compliance with policies, practices and approved customer service processes.
  • Monitor day to day route sales and service activities to ensure compliance to company procedures and safety program.
  • Maintain job standards at all times and ensure compliance with all OSHA guidelines, and regulatory compliance.
  • Monitored productivity to ensure compliance with established company policies, HIPPA, and OSHA.
  • Interpreted Management and Key Account directives and concerns to team effectively to ensure compliance.
  • Assist in staffing and scheduling of associates, and ensure compliance with payroll budgets.
  • Provided directions to employees to ensure compliance with the company's policies & procedures.
  • Assisted in the management of monthly audits and related reports to ensure compliance.
  • Completed monthly branch assessment audits to ensure compliance with bank policy and regulations.
  • Planned and conducted internal audits to ensure compliance and uniformity, where appropriate.
  • Supervised and made cashier schedules to ensure compliance with payroll budget.
  • Manage Customer Service to ensure compliance of company policies band standards.
  • Teach and support company policies and procedures, ensure compliance.
  • Schedule cashiers hours to ensure compliance with payroll budget.
  • Managed process flow to ensure compliance and introduced process improvements to promote optimum productivity.

Show More

69 Ensure Compliance Jobs

No jobs at selected location

47. Customer Interactions
demand arrow
low Demand
Here's how Customer Interactions is used in Customer Service Manager jobs:
  • Created key training manuals and reference materials targeted at assisting employees in resolving the difficult customer interactions.
  • Processed a variety of customer interactions including assisting customers with product choices and promotion of new products.
  • Performed daily customer interactions, with an emphasis on escalated customer issues and follow-up.
  • Developed and implemented center incentive programs to encourage a standard of exceptional customer interactions.
  • Handled customer interactions, provided detailed and personalized service to ensure customer retention.
  • Ensured all customer interactions were consistently and accurately maintained in the system.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Maintain records of customer interactions and transactions.
  • Maintained friendly and professional customer interactions.
  • Tracked customer interactions through billing.
  • Partnered with Director of Operations and other leadership to assess the quality of customer interactions throughout the Service Center.
  • Developed a library with 500+ chat and email templates for daily customer interactions.
  • Conduct assessments through VOC and reacts accordingly, viewing and improving customer interactions.
  • Create standards for all customer interactions, including scripting and procedures.
  • Completed and reviewed 5 monthly customer interactions per employee per month.
  • Trained staff on how to improve customer interactions.
  • Monitored customer interactions an assured CSR team properly communicated current sales programs and introduced new products.
  • Maintained friendly and professional customer interactions Worked as a team member to provide the highest level of service to customers.
  • Re-inforced more customer interactions via phone by demanding a day to day report on disgruntled customers.
  • Perform customer verifications, manage customers' accounts and follow up on customer interactions.

Show More

26 Customer Interactions Jobs

No jobs at selected location

48. Large Amounts
demand arrow
low Demand
Here's how Large Amounts is used in Customer Service Manager jobs:
  • Counted large amounts of cash, prepared bank deposits and slips, helped customers throughout the store, operated cash register.
  • Handled large amounts of money and audited drawers on a daily basis to help insure accuracy and prevent loss.
  • Deal with large amounts of cash and ensure safety, security and accuracy of safe and till operations.
  • Handled large amounts of cash, ensured all monetary transactions were reconciled on a daily basis.
  • Verified and balanced store safe containing large amounts of cash and customers personal checks.
  • Handled large amounts of cash and operated the electronic cash system for our store.
  • Handled large amounts of cash, verified cashiers drawers, counted money for deposits.
  • Handled large amounts of money cashiering, collecting and exchanging.
  • Supervised large amounts of cash flow and verification of checks.
  • Maintain processing large amounts of cash flow at a time.
  • Handled large amounts of money on a daily basis.
  • Handled large amounts of cash throughout the day.
  • Handled large amounts of tender without error.
  • Managed large amounts of cash.
  • Handle large amounts of money.
  • Cash handeling, sometimes experiencing large amounts of money.
  • Handled large amounts of money Maintained store appearance Organized different advertising projects
  • Managed a staff of about 15 cashiers at a time Was responsible for large amounts of cash Assisted with scheduling
  • Assisted cashiers with transactions * Managed breaks and lunches with front end personnel * Maintained large amounts of money
  • Train employees Conduct first interview Compose employee evaluations Manage 30-40 employees Handle large amounts of cash Solve customer and employee concerns

Show More

4 Large Amounts Jobs

No jobs at selected location

49. Customer Calls
demand arrow
low Demand
Here's how Customer Calls is used in Customer Service Manager jobs:
  • Monitored customer calls to ensure information was accurate.
  • Handled incoming customer calls and returned merchandise.
  • Handle escalated incoming customer calls.
  • Managed a team of 25-30 Call Center representatives who handled inbound customer calls regarding banking transactions, and online transactions.
  • Developed call center processes for phone tech support personnel and guidelines to handle 700+ customer calls per week.
  • Handled Alliance (Key) Account calls, concerns and any escalated customer calls to resolve conflicts promptly.
  • Managed customer calls effectively and efficiently in a complex, fast paced and challenging call center environment.
  • Answered an average of three hundred customer calls in a day through the call center queue.
  • Managed inbound customer calls to ensure accuracy and coaching for strong execution of customer service.
  • Assisted customer service team with answering customer calls, emails and placing customer orders.
  • Maintain billing office operations, customer calls, accounts receivables and prepared bank deposits.
  • Answered inbound customer calls and responsible for collection calls to discuss past due accounts.
  • Up sell products and services if needed and transfer customer calls to appropriate staff.
  • Schedule and organize staffing to respond to over 300,000 customer calls per year.
  • Recognized, document and alert the supervisor of trends in customer calls.
  • Field customer calls for orders and general questions.
  • Answer customer calls and resolve all inquiries.
  • Transfer customer calls to appropriate staff.
  • Manage and maintain records of punchlist and warranty work for each unit as well as customer calls and service requests.
  • Handle customer calls for service Assign service calls to technicians Coordinate and schedule the daily activity of the Technicians

Show More

1,490 Customer Calls Jobs

No jobs at selected location

50. CRM
demand arrow
low Demand
Here's how CRM is used in Customer Service Manager jobs:
  • Utilized Fujitsu Customer Relationship Management (CRM) software providing solutions for customers, reward enrollments and loyalty relationship programs.
  • Worked with representatives from all departments in order to identify vendor for development and implementation of CRM application.
  • Implemented the CRM (RightNow Technologies) solution used to manage problems and questions submitted by customers.
  • Ensured data in the customer relations management system (CRM) was accurate and up to date.
  • Utilize QuickBooks, Microsoft Office (Word and Excel), and CRM with proficiency.
  • Implemented process improvements, pilot projects to evaluate and implement new ticketing and CRM solutions.
  • Generated quotations for products, parts, and repairs from CRM software.
  • Researched, identified, customized, and implemented CRM customer support database.
  • Developed CRM SOP and lead the implementation of the new process.
  • Oversee the order management systems; CRM and QuickBooks.
  • Ensured phone and CRM systems functioned at optimal levels.
  • Managed CRM software for company.
  • Developed, implemented and conducted SAP and CRM training for new employees to ensure associates had appropriate tools and resources.
  • Worked with the IT department to build modules in the CRM system in order to track a better customer experience.
  • Led system migration, which resulted in successful transition from PeopleSoft (Vantive) to Oracle 11i CRM solution.
  • Worked closely with Sales and Marketing on new products development and CRM.
  • Coached CSRs in selling, CRM, and efficiency techniques.
  • Lead the Salesforce CRM redesign task force team.
  • Processed customer Purchase Orders, special shipping instructions, generated Order Confirmations/Acknowledgements in Netsuite (CRM) software.
  • Assisted the IT people to develop CRM (Customer Relationship Management) software.

Show More

2,944 CRM Jobs

No jobs at selected location

Customer Service Manager Jobs

NO RESULTS

Aw snap, no jobs found.

20 Most Common Skills For A Customer Service Manager

Customer Service

53.1%

Front End Associates

6.9%

ISO

5.5%

Customer Complaints

5.1%

Customer Service Department

3.1%

Service Desk

2.7%

Sales Goals

2.3%

Company Policies

2.1%

Customer Relations

2.0%

Technical Support

2.0%

Phone Calls

1.9%

Data Entry

1.8%

Loss Prevention

1.7%

Performance Reviews

1.7%

Daily Operations

1.5%

New Accounts

1.4%

Inventory Control

1.4%

Sales Floor

1.3%

Order Entry

1.3%

Bank Deposits

1.1%
Show More

Typical Skill-Sets Required For A Customer Service Manager

Rank Skill
1 Customer Service 44.0%
2 Front End Associates 5.7%
3 ISO 4.5%
4 Customer Complaints 4.2%
5 Customer Service Department 2.5%
6 Service Desk 2.3%
7 Sales Goals 1.9%
8 Company Policies 1.8%
9 Customer Relations 1.7%
10 Technical Support 1.7%
11 Phone Calls 1.6%
12 Data Entry 1.5%
13 Loss Prevention 1.4%
14 Performance Reviews 1.4%
15 Daily Operations 1.2%
16 New Accounts 1.2%
17 Inventory Control 1.2%
18 Sales Floor 1.1%
19 Order Entry 1.1%
20 Bank Deposits 0.9%
21 Customer Orders 0.9%
22 Customer Base 0.9%
23 Front-End Operations 0.8%
24 CSM 0.7%
25 Service Levels 0.7%
26 Customer Accounts 0.7%
27 Customer Questions 0.7%
28 Customer Care 0.6%
29 Wal-Mart 0.6%
30 Direct Reports 0.6%
31 High Volume 0.6%
32 Sales Representatives 0.6%
33 HR 0.6%
34 Product Knowledge 0.6%
35 Staff Members 0.6%
36 New Associates 0.6%
37 Cart Pushers 0.5%
38 Inventory Management 0.5%
39 Customer Retention 0.5%
40 Retail Store 0.5%
41 Problem Resolution 0.5%
42 Action Plans 0.5%
43 Trade Shows 0.5%
44 POS 0.4%
45 Customer Returns 0.4%
46 Ensure Compliance 0.4%
47 Customer Interactions 0.4%
48 Large Amounts 0.4%
49 Customer Calls 0.4%
50 CRM 0.4%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
Show More

116,241 Customer Service Manager Jobs

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.