Customer Service Manager Work From Home jobs

About WelcomeHome WelcomeHome is an Atlanta-based SaaS startup with the mission to build the best Customer Relationship Management (CRM) platform in the senior living space. Since launch in 2019, we have experienced incredibly rapid growth. Profitable from day one, we've hit hypergrowth with a team that prioritizes client results over external / VC reporting and internal politics. WelcomeHome's differentiation extends beyond providing the most technologically advanced, easiest to use software in the space. Clients receive white glove support, from the migration from their legacy CRM platform to ongoing day to day training and troubleshooting. About the Role In this role, you will work directly with our Director of Customer Success to ensure SMB customers quickly adopt WelcomeHome and then continue to use and love our system. All SMB Customer Success Managers will report directly to you. Responsibilities include: Manage customer journey for SMB clients from post onboarding to renewal, driving both adoption and retention Help define and track key performance indicators to measure team and client success Elevating key needs to the company's senior leadership Hire and maintain a group of Customer Success Managers focused on the SMB client segment, while fostering a culture of continuous learning and growth within the team Build upon current tech stack to engage customer base through technology This position is based in our Atlanta office. While WelcomeHome supports remote work, employees are only eligible after 6 months of full-time employment. About You The ideal candidate is an organized, thoughtful, and detail-oriented individual who is inspired by innovation and our customer's success. In addition, you will have: 3+ years in customer success in a software environment (required), former management experience is preferred Strong problem-solving ability Strategic mindset and ability to come up with innovative solutions for SMB customers Incredible organizational skills, with a proven ability to prioritize across hundreds of clients and dozens of issues Excellent written and interpersonal communication skills Critical thinking and data analysis skills Self-starter with the ability to work independently and build new processes based on experience and research Prior experience in a start-up a plus What You'll Get WelcomeHome values all of its employees and strives to provide a competitive compensation package. Benefits include health, vision and dental coverage, 401(k) matching, and unlimited PTO. But, on top of that, you'll be surrounded by awesome people who care deeply about what they do and will do whatever it takes to help you succeed.

Company: Playbypoint Job Title: Customer Success Manager About the Company: Playbypoint is at the forefront of the racquet sports industry, providing innovative software solutions that transform how clubs, players, and coaches operate and enhance their game. As we continue to expand our reach and develop our product offerings, we are looking for a highly motivated and results-driven Customer Success Manager to join our team. If you are enthusiastic about sports, technology, and sales, this role offers an exciting opportunity to make a significant impact in a cutting-edge industry. Job Description: As a Customer Success Manager at Playbypoint, you will be responsible for ensuring our clients achieve maximum value from our software solutions. You will serve as the primary point of contact for our customers, building strong relationships and providing exceptional support throughout their journey with us. Your role will be crucial in driving customer satisfaction, retention, and advocacy. Key Responsibilities: Develop and maintain strong relationships with clients, understanding their needs, challenges, and goals. Onboard new customers, providing training, webinars, and guidance on how to effectively use our software solutions. Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements. Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows. Conduct customer business reviews to assess progress against desired business outcomes, determine opportunities for deeper feature engagement, and measure and communicate the impact of our software on the customer's business. Collaborate with cross-functional teams including Sales, Product, and Support to ensure seamless customer experiences. Drive customer retention and expansion by identifying upsell and cross-sell opportunities. Build out our knowledge base and gather customer feedback and insights. Champion the voice of the customer internally, advocating for their needs and priorities. Qualifications: Bachelor's degree in Business Administration, Marketing, or a related field. Fluent in English (Spanish is a plus). 3+ years of proven success in a sales and/or customer-facing role, preferably in SaaS or technology industry, with a track record of meeting or exceeding targets. Strong understanding of the SaaS industry, and the ability to articulate the value proposition of our solutions. Knowledge of the racquet sports industry is a plus. Strong interpersonal and communication skills, with the ability to build rapport and trust with clients. Excellent problem-solving skills, with a proactive and solutions-oriented mindset. Ability to thrive in a fast-paced, dynamic startup environment. Passion for sports and technology, with a genuine interest in helping customers succeed. Experience working with CRM software (e.g., Monday, Salesforce, etc.) and customer success tools is a plus. What We Offer: A competitive salary and benefits package, including bonus potential. Comprehensive health insurance plans: Medical, dental, and vision, with shared costs. An amazing company culture that values transparency and collaboration, and encourages having fun while we work! Additional Information: This position is based at our Miami office. Initially, this is an on-site role, but there is potential for transitioning to a hybrid model after the first three months, pending approval. This hybrid arrangement would allow you to work from the office three days a week, providing flexibility for remote work on other days. Join Us: Are you driven by innovation and passionate about delivering cutting-edge solutions? We're eager to meet you! Join Playbypoint and play a crucial role in shaping the future of racquet sports. Apply today and be part of a team that's committed to excellence in both products and service!

Join a high-growth software company who is making every day easier and smoother for those who keep things running. And, we do it the Ecotrak way: caring for the people using our technology just as much as we care about making it. Ecotrak is the leading facility and asset lifecycle management software that connects customer's facility, finance, and operations needs into one central application. We empower our customers with a user-friendly platform to obtain meaningful data to make actionable business decisions. Learn more at ecotrak.com. This is a hybrid position which requires 4 days onsite at our corporate office in Irvine, CA with the option to work remotely one day a week. Position Overview: The Senior Support Manager provides leadership and guidance to the customer support specialist team to ensure that clients receive assistance with technical and training aspects of products or services. This role has a significant level of responsibility and accountability for operational delivery and aligning customer service initiatives to support and enhance the objectives of the organization. This role is also responsible for our Knowledge base, maintaining our articles and article creation for new releases. Primary Responsibilities include: Act as owner/administrator for Intercom platform Manage the customer support department's day to day functions Mentor team members and identify development needs and coordinate additional training Develop procedures and policies to increase the quality and efficiency of support to customers Respond to escalated customer support issues Inform the team of all new information related to products, procedures, and trends Own Ecotrak Knowledge Base and technical support documentation Collaborate with Implementations and Customer Success teams to drive customer advocacy Interviewing and hiring new employees Assess support statistics and preparing detailed reports on the findings Deliver performance evaluations and following the disciplinary process according to company policy Work with the Leadership team to provide an environment of learning, mentoring, and sharing enabling personal empowerment, growth, accountability and responsibility Product Liaison Responsibilities: Intake, communicate, champion, monitor and close the loop on customer feedback for product defects and enhancements Represent the Voice of the Customer to the Product Team Manage support of new feature release and/or defect resolution with end users Lead issue prioritization decision making by collaborating with stakeholders Professional Qualifications: Bachelor's degree highly preferred 5 years' of experience in a customer facing position, in a technical support environment (preferably SaaS) Experience being direct manager to a Support Team Experience using help desk software (familiarity with Intercom is a plus) Excellent communication and critical thinking skills Confident, adaptable self-starter who is organized and customer focused Proficient with Word, Excel, PowerPoint, and Google web-applications Nice to Haves: Familiarity with JIRA and Confluence is a plus Familiarity with APIs (experience with Postman is preferred) Basic SQL skills Chrome Dev Tools experience (investigate support issues)

We are seeking a proactive and organized National Services Operations Lead to oversee daily operational functions, ensuring our service delivery is efficient, customer-focused, and aligned with company standards. This role involves working closely with customers, subcontractors, and team members to make real-time operational decisions, manage multiple service projects, and support teammates with process and system knowledge. While this role does not directly manage staff, it plays a vital role in coaching, training, and supporting our team in Salesforce and FieldNation processes to enhance operational success and customer satisfaction. Key Responsibilities: Daily Operational Leadership Make day-to-day operational decisions in collaboration with customers and subcontractors to ensure seamless service delivery. Oversee and execute individual projects while providing support and oversight to team members as they manage their own. Troubleshoot and address challenges in real-time, coordinating with relevant stakeholders to resolve issues effectively. Team Coaching and Support Serve as a coach and mentor to team members, providing guidance on Salesforce and FieldNation processes to improve team efficiency. Conduct training sessions and provide one-on-one support as needed to develop team members' skills and knowledge in these key platforms. Promote best practices in process management, project organization, and customer service to enhance the team's operational effectiveness. Scheduling and Project Management Schedule and manage personal daily projects, balancing responsibilities between personal project workload and team support needs. Assist team members in managing their projects and workload, offering advice on prioritization and efficient practices. Collaborate with the VP, Services & Support to identify areas for process improvement and implement initiatives to improve team performance and customer satisfaction. Collaboration and Communication Serve as a primary liaison between field teams, subcontractors, and internal operations to ensure smooth project execution. Communicate regularly with the VP, Services & Support to provide updates, flag challenges, and suggest solutions to improve operational processes. Qualifications: Proven experience in an operations or project management role, preferably within a services-oriented organization. Proficiency in Salesforce and FieldNation (or similar service management platforms). Strong leadership, coaching, and mentoring skills with a track record of supporting and developing team members. Excellent problem-solving skills and the ability to make operational decisions in a fast-paced environment. Highly organized, with the ability to manage personal projects while assisting others as needed. Exceptional communication skills, both verbal and written, with a collaborative approach. Work Environment: Minimum of 3 days per week on-site at company HQ. Some flexibility for remote work, with emphasis on in-office presence for collaborative support and training activities. Why Join Us: This is a unique opportunity to play a key role in the operations of a dynamic team without direct people management responsibilities. If you are a skilled problem-solver with a passion for helping others succeed and a keen eye for operational efficiency, we'd love to hear from you!

Our mission here at Chefables is to create high quality foods for school children. Our culinary team is one of the strongest serving children today. We continue to make our food from scratch - artisan, small batch - not processed or prepackaged. We are a mid-sized business with over seventeen years of experience in the enterprise food business feeding students of all ages. If you are interested in changing the way students eat, then please do not hesitate to apply. Thank you. About the Job We are expanding our team again and looking for a dynamic Customer Success Manager. Your impact will be felt across the organization as you will be critical to smooth operations. If you excel at never losing sight of the details, enjoy taking on new tasks, and care deeply about company culture, we would love to chat. This role is based in South San Francisco and is full time, and currently a non-remote position. Interact with external clients to plan menus and develop meals appropriate for institutional meal programs ensuring compliance with federal government guidelines for nutrition within budget, while maintaining the appeal to the student body. Consults with customers to provide training and education regarding food nutrition and its components, governmental nutritional guidelines, use of the customer portal, and help with food distribution, and delivery times. Prepare and edit correspondence, communications, presentations, and other documents. Plans the number of meals needed per day and/ or week for the institution's meal program, and ensures production plan is submitted to operations. Conduct research, collect, and analyze data to prepare reports, and documents other special projects and general duties, as needed. Interacts with customers to resolve complex issues on a day-to-day basis, including menu updates, meal delivery and counts, quality control, etc. Develops marketing and communications materials for customers to distribute to their student body, including flyers, brochures, and educational materials about the food and nutrition, to increase participation in the meal program. Experience & Background At least 2 or more years of administrative/ customer service support, or partnerships Minimum of 2 years working in a food service company/ environment, servicing specific groups of people. Bachelor's degree, or equivalent work experience is preferred. Exceptional communication and interpersonal skills - poised, professional, and articulate, as you will be representing the personal “brand” of Chefables to many external partners across a wide variety of industries. Trustworthy - must have impeccable discretion with access to sensitive company, customer, and personal information. Proven ability to drive projects forward while simultaneously multitasking in an environment with shifting priorities. Independent - able to work under little direction and exercise sound judgment when making time sensitive decisions. Proficiency in Microsoft Office Programs including Outlook, Word, Powerpoint, and advanced skills in Excel. We are interested in every qualified candidate who is eligible to work in the United States, however we are not sponsoring at this time.

Account Manager / Customer Success Manager (Amazon Ads Experience Required) Compensation: Competitive salary + performance-based bonuses Benefits: Comprehensive health benefits, 401(k), professional development, and travel opportunities for industry trade shows. Company Description Intentwise is a SaaS platform offering Advertising Optimization and Measurement solutions to brands and agencies operating on Amazon and Walmart. Our platform empowers businesses to drive better performance through data-driven insights and automation. Position Overview We seek a Customer Success Manager with experience in Amazon or Walmart to join our growing team. You will play a critical role in ensuring that our clients successfully implement and utilize our platform, driving both their satisfaction and product adoption. You will act as the main point of contact post-sale, guiding clients to maximize the value of our solutions while helping them achieve their business objectives. In this role, you will focus on nurturing existing customer relationships and ensuring they gain maximum value from our tools: Intentwise Ad Optimizer, Intentwise Analytics Cloud, and Intentwise Explore. This is a full-time remote-based position. Key Responsibilities: Customer Support & Advocacy: Serve as the first line of support for client inquiries, troubleshooting, and resolving issues in a timely manner. Advocate for customer needs and ensure their voices are heard internally to improve the product and service offerings. Strengthening Client Relationships: Develop strong, ongoing relationships with key stakeholders at client organizations. Ensure clients are satisfied, engaged, and receive continuous value from the platform. Cross-Team Collaboration: Work closely with internal teams (Sales, Product, Marketing, etc.) to provide feedback, share customer insights, and ensure a seamless client experience across all touchpoints. Product Updates & Education: Provide clients with regular updates on new features, product enhancements, and industry trends. Educate customers on best practices to help them maximize the value of Intentwise's solutions. Onboarding & Training: Lead the onboarding process for new customers, ensuring a smooth and effective transition from sales to active user. Conduct training sessions to help clients effectively use the platform and customize it for their needs. Industry Expertise: Stay current with industry trends and best practices in eCommerce advertising. Provide clients with insights and advice to help them stay ahead of the curve and optimize their advertising strategies. Account Health & Retention: Monitor customer health, proactively identify potential issues, and take action to ensure clients continue to get value from the platform. Work to reduce churn and increase customer satisfaction. Renewals & Upselling: Collaborate with the sales team to identify opportunities for account renewals, upselling, or cross-selling new features. Encourage long-term engagement and continued usage of the platform. Metrics & Reporting: Track and report on key customer success metrics, such as customer health, engagement, satisfaction, and retention. Regularly communicate these insights to internal teams and clients. Qualifications: 1+ years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within the SaaS or eCommerce space. Strong understanding of eCommerce advertising (especially Amazon and Walmart ads) and experience in a customer-facing role with a technical product is a plus. Exceptional communication and interpersonal skills, with the ability to build trust and rapport with clients at all levels. Strong problem-solving skills, with the ability to think critically and take initiative to resolve customer issues and improve satisfaction. Ability to manage multiple customer accounts simultaneously while maintaining a high level of attention to detail. Proactive, resourceful, and able to work independently with minimal supervision in a remote environment. Familiarity with CRM systems and customer success tools (e.g., Hubspot, Intercom) is a plus. Passion for helping customers succeed and for making a meaningful impact in a fast-paced, high-growth environment. Bachelor's degrees in Business or a related field. Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role. Why Join Intentwise? At Intentwise, you'll join a fast-growing team dedicated to transforming how brands and agencies optimize their advertising on Amazon and Walmart. We offer a competitive compensation package, the flexibility of remote work, and the opportunity to travel to major industry events. As a Customer Success Manager, you'll play a crucial role in driving the company's growth while benefiting from ample opportunities for personal and professional development.

The Plant Manager is responsible for managing and driving results in all areas of operations including safety, manufacturing, quality, delivery, and procurement. The position will drive a culture of continuous improvement and build strong employee engagement to achieve the organizations' performance goals. DUTIES AND RESPONSIBILITIES: • Understands, follows, and enforces all established safety, quality and general company policies and procedures. • Leads the plant safety initiatives through participation in safety training programs, plants safety meetings, safety audits and encouraging employee involvement through safety suggestion and recognition programs. • Leads the plant quality initiatives through the implementation of corrective actions from customer or internal complaints, coordinating new product qualifications and participation in internal and external quality system audits. • Responsible for the selection, training, growth and development of shift and staff personnel to attain organizational goals. • Motivate all plant employees, encouraging optimum productivity, develop, train, assist and advise supervisors; administer company policies and procedures knowledgeable. - Drive positive employee engagement and encourage/model open communication. • Develops annual expense budgets for plant and monitors expenses against budget. • Develops capital budget, project justifications and manages expenditures and project control. • Directs operations so that all plant costs are within budgetary goals; proactively identifies and resolves issues that will prevent goal attainment. • Analyze data and financial reports to achieve profitability goals; is responsible for plant P&L. • Identifies and resolves issues which adversely affect the production schedule, product quality and/or cost. • Ensures good process control techniques are used to manage process variation. • Oversees production planning to ensure that customer requirements are met in the most efficient manner. • Oversees the purchase of production material and all packaging materials, maintains inventory records and ensures the safe and secure storage of same. • Drive continuous improvement activities across all departments. • Proactively identify and implement improvement initiatives in key areas to meet and exceed organizational goals; establish metrics to monitor ongoing performance. • Maintain building, grounds, equipment, and facilities to provide and sustain a quality working environment supportive of maximum efficiency, productivity, and return on investment. • Performs other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES: • Directly supervises production supervisors, customer service, maintenance, shipping / receiving. • Fulfills supervisory responsibilities in accordance with the organization's policies and applicable laws. • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. • Collaborating with HR Manager on all aspects of people relations. EXPERIENCE, QUALIFICATIONS AND CERTIFICATIONS: • Bachelor's Degree (BS) in Engineering, Manufacturing, Business Administration, or a related field is required for all external candidates. • Master's degree or MBA preferred. • 7-10 years of experience with continuous manufacturing environment in a leadership role • Experience managing cross-functional teams and facilitating collaboration across departments. • Demonstrated experience in continuous improvement methodologies and cost saving initiatives (e.g., lean manufacturing, Six Sigma). • Certifications in project management, quality management, or lean manufacturing are a plus. • Six Sigma certification is also a plus. MFT-CKF, INC. | 1521 Windsor Drive | Clinton, IA 52732 | ************ | ******************* 3 ATTRIBUTES & ADDITIONAL REQUIREMENTS: • Hands-on approach with a commitment to being actively involved on the production floor. • Initiative-taking in identifying the need for extended work hours to meet production goals. • Ability to work under pressure and meet deadlines. • Strong communication and interpersonal skills. • Strategic thinker with a proactive mindset. • This is an on-site position; remote or work-from-home options are only available during work-related travel. • Travel may be required 5-15% of the time as business needs dictate. COMPENSATION • Salary, based on qualifications and experience, is competitively based. • Bonus program in addition to salary • Comprehensive Benefits Package PHYSICAL DEMANDS AND WORKING ENVIRONMENT: • Must be available during off hours for consulting and intervening during emergencies. • Flexible to travel on occasional and/or short notice as needed. Compensation details: 110000-135000 Yearly Salary PIabaa9176e471-26***********8

As a Client Success Manager at our LinkedIn-focused agency, you'll work directly with elite business leaders to optimize and executive their LinkedIn presence and content strategy. Our clients include founders of Series A-C venture-backed SaaS companies, 8-figure agency owners, and leading academics driving innovation in their respective fields. This fully remote position allows you to work from anywhere in the United States while collaborating with high-impact clients and our distributed team. Compensation & Growth Path 1. Initial Paid Test Project Hands-on evaluation of your skills and fit Opportunity to demonstrate capabilities with real client work Paid engagement to ensure mutual commitment 2. Part-Time Position 10-30 hours per week, flexible within U.S. business hours Gradual increase in responsibility and client portfolio Direct training and feedback from leadership Focus on mastering our processes and tools 3. Full-Time Contract 40-50 hours per week commitment $7,000 - $11,000 monthly compensation (depending on experience) Comprehensive client portfolio management Strategic input into company growth Client Caliber You'll be working directly with: Founders of Series A, B, and C venture-backed SaaS companies Leaders of 8-figure agencies Pioneering academics and thought leaders Innovation drivers across multiple industries The exceptional level of our clientele demands equally exceptional service delivery. Experience 2-4 years of relevant experience is highly valued but not required More important than years of experience is demonstrated capability in: Professional communication Strategic thinking Project management Client relationship building Content strategy and execution Critical Requirements Must be based in the United States for optimal client timezone alignment Reliable high-speed internet connection and professional home office setup Proven track record of executing at an elite level Outstanding professional judgment and discretion Exceptional communication and relationship-building skills Demonstrated ability to work with C-suite executives Strong track record of rapid response times Self-initiative and proactive problem-solving Commitment to continuous improvement Key ResponsibilitiesStrategic Planning & Business Understanding Develop deep understanding of each client's business model, target market, and specific objectives Create customized LinkedIn strategies aligned with clients' business goals Identify and define key performance indicators (KPIs) specific to each client's objectives Map how LinkedIn presence can drive specific business outcomes (lead generation, thought leadership, strategic partnerships, etc.) Stay current with LinkedIn best practices and algorithm changes Content Strategy Development Create comprehensive content strategies designed to reach and engage each client's ideal customer profile (ICP) Identify key themes, topics, and messaging that will resonate with target decision-makers Plan content mix across different formats (written posts, carousels, infographics, videos) Develop editorial calendars that align with business initiatives and market trends Balance promotional content with thought leadership and community engagement Value Extraction & Content Generation Conduct strategic interviews with clients to extract valuable insights and experiences Mine existing client materials (presentations, white papers, sales decks) for content opportunities Identify and develop compelling client stories and case studies Transform complex business concepts into engaging social content Collaborate with clients to capture their authentic voice and expertise Content Production Management Oversee the creation of various content formats: Written posts optimized for LinkedIn engagement Visual carousels that break down complex topics Infographics that illustrate key concepts Video content that showcases thought leadership Coordinate with internal teams (writers, designers, editors) to produce high-quality content Manage revision processes and ensure all content meets client standards Maintain consistent posting schedules and content pipelines Performance Analysis & Optimization Track and analyze LinkedIn metrics relevant to client goals Monitor key indicators such as: Engagement rates from target accounts Growth in relevant follower base Lead generation and conversion metrics Brand awareness within target market Content performance by type and topic Provide regular performance reports with actionable insights Make data-driven recommendations for strategy adjustments Client Communication & Project Management Maintain exceptional response times (typically within 1-2 hours during business hours) Lead strategic calls to discuss performance and gather insights Proactively identify opportunities for improvement or expansion Manage and document client preferences and requirements Coordinate additional LinkedIn services as needed (outreach campaigns, engagement strategies) Tool & Process Management Master our technology stack, including (but not limited to): Trello for project and task management Buffer for content scheduling LastPass for secure credential management Additional tools as needed for optimization Strategic Growth & Innovation Identify opportunities to expand service offerings based on client needs Document and share best practices across the team Contribute to the development of new service offerings Help refine and improve internal processes Success Metrics Quantitative Performance Indicators Engagement Metrics Engagement rate from target accounts/ICPs Comment quality and relevance to industry Profile visit-to-connection conversion rate Growth rate of relevant follower base Reach within target industry segments Content Performance Post performance by format (written, carousel, video) Average engagement per post type Content distribution across target demographics Hashtag and keyword performance Posting consistency and schedule adherence Lead Generation Inbound inquiry volume from target accounts Quality of generated leads (role, company size, industry fit) Connection request acceptance rates from ICPs Direct message response rates Campaign-specific conversion metrics Qualitative Business Outcomes Brand Development Enhanced brand visibility within target industry Improved perception among key decision-makers Recognition as thought leader in specific domains Quality of network growth and connections Strength of industry positioning Professional Opportunities Speaking engagement invitations Podcast appearance requests Media coverage and mentions Industry event participation opportunities Panel and advisory board invitations Strategic Relationships Quality of new business relationships formed Partnership opportunities generated Industry influencer connections established Peer network expansion Access to new business communities Client Satisfaction & Growth Client Relationship Response time adherence Client feedback and satisfaction scores Strategy alignment with business goals Quality of strategic recommendations Proactive problem-solving effectiveness Service Expansion Identification of new service opportunities Client retention and renewal rates Service package upgrades Client referrals and testimonials Portfolio expansion opportunities Operational Excellence Process Efficiency Project timeline adherence Content approval turnaround time Team collaboration effectiveness Tool and platform mastery Documentation quality and completeness Innovation & Improvement New strategy development and implementation Process improvement contributions Best practice development Creative solution generation Service offering enhancements The successful candidate will be evaluated on their ability to drive both measurable results and intangible benefits that contribute to our clients' long-term success and growth. Performance reviews will consider the full spectrum of these metrics, recognizing that different clients may prioritize different combinations of outcomes based on their specific business objectives. The Ideal Candidate Education & Background Bachelor's or Master's degree from a reputable university in one of these areas: Marketing, Communications, or Business STEM fields (Engineering, Computer Science, Mathematics, etc.) Any field demonstrating strong analytical and abstract problem-solving capabilities Demonstrated commitment to professional development and continuous learning Note: While the specific field of study is flexible, we value candidates who have demonstrated excellence in abstract thinking, problem-solving, and clear communication Industry Knowledge & Experience Strong understanding of B2B marketing principles and strategies Familiarity with content marketing and social media strategy Experience with or strong understanding of: Copywriting and content creation Social media copywriting best practices LinkedIn's unique B2B ecosystem Content strategy and distribution B2B sales and marketing funnels Professional services marketing Professional Qualities Ideally has experience working with high-level executives Maintains composure under pressure Demonstrates impeccable professional judgment Shows strong initiative and ownership mentality Embraces feedback and continuous improvement Brings fresh perspectives while respecting established processes Values precision and attention to detail Writing & Communication Excellent writing and editing skills Understanding of tone and voice adaptation Ability to provide constructive feedback on content Experience reviewing and optimizing social copy Strong grasp of business communication principles Capacity to translate complex ideas into clear messaging Expected Standards Given the caliber of our clients and corresponding compensation: Exceptional performance is the baseline expectation Proactive communication and problem-solving are mandatory Attention to detail must be impeccable Professional conduct must be beyond reproach Continuous learning and improvement are essential Ability to manage high-pressure situations with grace Commitment to maintaining confidentiality and trust

Harbour is an e-signature and contract management company dedicated to bringing innovation, beauty, and efficiency to the digital contracts space. Our customers use Harbour to create digital workflows that speed up their contract drafting and signature processes and organize their agreements in our market-leading contract management platform. This role welcomes candidates to work in our office in San Francisco or to work remotely. As a Customer Success Manager, you'll engage with customers via email, chat, phone, and video conference. You'll provide training, support, and implementation assistance to new users. You'll work closely with both the Sales and Product teams. You'll be an expert on using and navigating Harbour, best practices for customer success, as well as maintaining customer relationships and ensuring customer satisfaction. You will proactively help customers avoid potential issues, and expeditiously diagnose issues to help a customer resolve problems. Responsibilities Be the customer-facing voice of Harbour, addressing simple and complex account issues, and work to drive issue resolution. Partner with customers and provide product education, training, and best practices. Perform implementation tasks alongside sales teammates and assist with onboarding new customers onto the platform Assist with customer communication during new product launches and support events. Be an advocate and voice for our users, reporting and acting on observed areas for improvement and being in clear communication with our product team on user issues. Work with sales leadership to ensure a consistent and high-quality level of support. Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience. Create internal and external resources, ensuring updated, accurate information, and continuity. Experience 1-3 years experience in Customer Success, Account Management, or Customer Support related to software. Experience and proficiency with CRM (Hubspot). Bachelor's Degree Preferred Qualifications Exceptionally strong customer handling, conflict resolution, and problem-solving skills; focus on quality in customer experience. A drive to dig into the details of a system or process to solve customer problems. Experience in leadership or account management. Proven success in a fast-paced support environment. Demonstrated success driving cross-functional deliverables. Understanding of cloud-based storage concepts. Excellent oral and written communication skills. Diversity and Inclusion Harbour is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact us at ************************ Due to high interest in this position, we are currently only considering candidates who include a cover letter.

Customer Experience Manager (Multiple Accreditation Program Areas) At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty and quite simply, excellence. If you share our passion for transforming the health of our communities and would like to experience and promote the ACHC difference, we'd love to have you join our team. We are currently recruiting a personable and energetic Customer Experience Manager to provide direction and oversight to the daily customer support activities for designated Accreditation programs and services. This person will guide a team of Account Advisors in educating customers on the capabilities and flexibility of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal and coaching skills needed to motivate and influence others, in order to reach departmental goals and provide the high level of customer service and best possible experience that are at the core of ACHC's Mission and Values. The Customer Experience Manager will be responsible for driving accountability and efficient productivity, while maintaining a supportive and collaborative approach with team members and business partners inside and outside the company. It is essential that this person has a proven track record of building and maintaining favorable working relationships with a variety of key stakeholders, along with possessing a drive to improve patient safety and quality of care. RESPONSIBILITIES INCLUDE: Manage and organize team operations to utilize skills and maximize staff efficiency. Coach and develop staff in alignment with business needs and employee aspirations; complete Annual Performance Review activities for direct reports and provide continuous ongoing constructive feedback throughout each year. Provide oversight of day to day functions of assigned Customer Experience staff, ensuring performance of duties is within appropriate productivity standards and completion of all Accreditation process steps are within specified timeframes. Provide oversight to staff to ensure customer correspondence is conducted in a timely and appropriate manner. Maintain knowledge of applicable CMS regulations to ensure ACHC is meeting all accreditation requirements; develop and maintain all regulatory letters meeting CMS requirements. Develop and maintain all ACHC accreditation policies and work instructions in assigned program area(s). Maintain relationships with existing customers to increase customer satisfaction and encourage renewal of accreditation contracts. Hold team meetings as needed to ensure compliance with established policies and work instructions, communication and team participation between personnel. Adhere to established strategic plans and quality objectives within assigned ACHC division and ensure accountability of team staff in following plans and objectives. Identify training or educational needs within team and prepare materials to address specific issues. Monitor departmental resources and make recommendations for workload allocation or when additional resources are required. Create and distribute weekly, monthly or quarterly reports on pre-determined time schedules or as requested. JOB REQUIREMENTS: Bachelor's Degree preferred with minimum 5 years of extensive practical, appropriate work experience with customers, preferably in the health care industry. 3+ years of previous people-management experience in a corporate setting required; must also possess a willingness for continued extensive leadership training and development. Relevant work experience in evaluation and quality monitoring through Licensure and/or Accreditation strongly desired. Solid interpersonal, oral/written communication, and presentation skills with a polished and professional presence. Established ability to successfully build and sustain strong working relationships across a wide spectrum of internal and external partners. Strong conflict resolution skills with effective critical thinking and appropriate discretion in flexibility. Change-champion who embraces inclusion and leads by example in authentically exhibiting decisiveness, integrity, and accountability. Proficient in Microsoft Office applications and use of database software. This position is office-based in Cary, NC, with hybrid remote-working privileges. Compensation includes base salary + annual bonus. Qualified candidates who meet the above requirements should send resume and salary expectations. At ACHC, you will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry's best possible service experience. Accreditation Commission for Health Care is an Equal Opportunity Employer.

Manager, Customer Support NA Employment Type: Full-Time Compensation: $90,000.00 - $120,000.00 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience. Benefits Offered: Vision, Medical, Life, Dental, 401K Summary OneStream is seeking a Manager, Customer Support to oversee our customer support operations and ensure the highest level of satisfaction for our customers. This role leads a team of customer support engineers responsible for providing technical support and issue resolution on software functionality, setup, upgrades, error messages, cloud implementations and application usage. The Manager, Customer Support is an integral part of the Customer Support Leadership Team and will work in proximity with other leaders within CSRC to develop processes and initiatives to advance the organization and achieve departmental goals. The ideal candidate will be passionate about delivering exceptional customer service, possess strong leadership qualities, and have a proven track record of effectively managing a support team in a fast-paced environment. Due to the 24/7 nature of our support operations, this position may require you to be on-call and work additional hours as necessary. Primary Duties and Responsibilities Lead an assigned group of engineers, inspiring the team to meet/exceed departmental goals. Conduct regular performance evaluations, provide constructive feedback, and facilitate professional development opportunities for team members. Monitor departmental metrics such as response time, resolution time, and customer satisfaction scores, identify areas for improvement, and implement corrective actions as needed. Perform queue reviews to manage issues within SLA timeframes. Respond to escalated issues both from customers and internal groups. Identify opportunities for automation and process improvement and security. Ensure engineers complete standard compliance documentation and configuration checklists. Hold weekly meetings with support team and perform triage as necessary. Collaborate with interdepartmental teams to address customer inquiries, resolve issues, and ensure a seamless customer experience. Stay up to date on industry trends, best practices, and emerging technologies in customer support to continuously enhance support processes and capabilities. Required Education and Experience Bachelor's degree in a technology-related field or equivalent work experience 5+ years Software Support Helpdesk experience or experience in a Level 2 or Level 3 IT support environment, with 2+ years in a Team Lead/Supervisory capacity Experience in solving business process and technical processes challenges. Experience documenting best practices and procedures in an IT knowledge base. Preferred Education and Experience Experience leading a fully remote team of Customer Support professionals. Track record of identifying and implementing innovative solutions and process improvements Experience adapting to industry best practices and emerging technologies. Knowledge, Skills, and Abilities Strong leadership skills with the ability to motivate, mentor, and empower a team of individual contributors to achieve departmental goals and objectives. Proficiency in customer support methodologies, best practices and tools, such as ticketing systems and knowledge base management. Familiarity with technical concepts, enabling effective communication and troubleshooting with both customers and internal teams. Ability to analyze customer support data and metrics to identify trends, performance gaps, and areas for improvement. Ability to effectively communicate technical information and complex concepts in a clear in concise manner to diverse audiences. Proven problem-solving skills with the ability to quickly assess situations, identify root causes, and implement effective solutions to resolve customer issues and improve support processes. Strong collaborative skills with the ability to work cross-functionally to address customer needs and enhance the customer experience. Strong conflict resolution skills with the ability to address and resolve customer complaints, conflicts, and escalations. Ability to foster a positive and inclusive team culture, promote collaboration, and build a cohesive and high-performing team. Supervisory Responsibility This position is responsible for overseeing a team of customer support engineers. Travel Travel Requirement: Travel as needed, estimated at 10%. Who We Are OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit ****************** Why Join The OneStream Team Transparency around corporate structure, salary, and benefits Core value of customer success Variety of project work (not industry-specific) Strong culture and camaraderie Multiple training opportunities Benefits at OneStream OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are: Excellent Medical Plan Dental & Vision Insurance Life Insurance Short & Long Term Disability Vacation Time Paid Holidays Professional Development Retirement Plan All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship. OneStream is an Equal Opportunity Employer. #LI-SA1 #LI-Remote Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) RequiredPreferredJob Industries Other

Why is Arrow Payments different? We created the environment we want to work in every day. We start our weekly team meeting with 2 minutes of meditation and share our highs/lows for the week. Our company has monthly training on emotional intelligence. Every month, we send the team either a surprise and delight gift or we have a fun experience to build relationships. We help you take your career where you want to go. Really! Why would you want to work with Arrow Payments? Who you spend your day with matters. Our core values focus on personal and professional growth, love, listening, authentic communication, collaboration, and delivering value. Our Mission: We believe business is personal. We strive to improve the life and lifestyle of our team and our clients. What do we ask in return? Job Mission: Taking care of our clients is our top priority. The Client Support Specialist is responsible for completing tasks that support our client's long-term success. What We Do: Arrow Payments delivers exceptional support to clients with complex payments, security, and compliance needs. Key Competencies: ● Number one. Get the job done. Put in a solid workday and then enjoy your time with family and friends. These are skills that will help along the way… ● Excellent Communication: Clearly and proactively communicates the status of requests to Clients and internal stakeholders. Escalates as appropriate. ● Time Management: Values time and uses his/her/their time effectively and efficiently. Concentrates on priorities while also attending to a broader range of client goals. ● Timeliness of Delivery of Output: Produces work on time without sacrificing quality. ● Priority Setting: Has a keen sense of what's mission-critical and what is just nice to do. As a result, he/she/they spend time on what is most important. ● Patience: Ability to approach a request enthusiastically and positively, whether for the first or the 100th time. ● Integrity and Trust: Follows through and does not cause problems for others. Is seen as a direct, truthful, and widely trusted individual. ● Listening: Acknowledges points others are trying to make via attentive and active listening, even when he/she/they disagree. ● Client Focus: Dedicated to meeting the expectations and requirements of internal and external clients by prioritizing clients first. Establishes and maintains effective relationships with clients and gains their trust and respect. ● Alignment: Aligned with Arrow Payments's culture, values, and mission. Responsibilities: Client Success Support ● Inside scoop: We will train you; however, the more you can show us that you know some of the items listed below, the better. ● Prioritization and execution of tactical tasks for clients ● Manage your cases and tasks in our CRM system ● Execute on assigned support cases, ensure all steps are set up and completed within the system, and communicate with the client along the way ● Communicate to Team Members as cases are in progress and completed ● Close support cases at the point of completion and update tasks and cases with appropriate next steps ● Answering client calls and emails with high-touch client service within our standard turnaround times ● Ordering payment devices, installing and training clients on new devices ● Setting up payment pages, gateway accounts, and other configurations ● Assisting clients with transaction refunds, reporting, and research requests ● Setting up new merchant accounts, training users on systems ● Scheduling meetings, sending invites and reminders ● Execution of Client Love initiatives, including thank you notes and gifts ● PCI Self-Assessment Questionnaire (SAQ) support (training provided for PCI and SAQs) ● Manage monthly and annual SAQ process to completion ● Operations: ● Keep client success operations documentation up to date ● Pull monthly reports from vendors on client activity ● Complete research projects on payment solutions ● Administrative tasks as assigned Qualifications: Proven experience in a client success or account management role Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to analyze data and draw meaningful insights Familiarity with CRM software and client success tools Self-motivated with the ability to work independently and as part of a team Please note that this is a full-time position with competitive compensation and benefits. Pay: $40,000.00 - $80,000.00 per year Benefits: 401(k) 401(k) 4% Match 401(k) matching Dental Insurance Flexible schedule Flexible spending account Happy hour Health insurance Health savings account Life insurance Paid time off Paid training Parental leave Professional development assistance Referral program Retirement plan Vision insurance Volunteer time off Work from home Compensation Package: Bonus opportunities Performance bonus Yearly bonus

About Proactive Marketing The Proactive Marketing mission: “To help Chiropractors build their dream practice while having a positive impact on the health of their patients.” We not only guarantee the best results for our clients, but we also prioritize building a one-of-a-kind working experience for our team. We are 100% remote, and we encourage our employees to work from anywhere in the world. We have a strong company culture that focuses on innovation, personal development, leadership, and cultivating a winning environment. We believe that our company is most productive when our employees are fulfilled, challenged, and working to achieve both their personal and professional goals, while constantly striving for their own personal next level. Our #1 Core Value: Better Than Yesterday In today's world taking initiative is a critical component of success. Therefore, we encourage team members to take initiative in the direction that they see fit so that they can learn valuable lessons along the way and contribute to relevant team goals. We don't micromanage and we encourage an environment of responsibility and leadership. Job Description Account Managers are the liaisons between the agency and its clients. They are the primary point of contact -- handling all day-to-day client interactions, as well as managing the projects needed to foster client success. They work directly with the sales, fulfillment, and leadership teams to make sure that clients receive exceptional results and impeccable service. An Account Manager is simultaneously a company representative, project manager, client success manager, and coach. As a result, they need strong organizational, time-management, and interpersonal skills. They must be prepared for a fast-paced environment, and be comfortable making decisions without direct supervision. They are committed to providing high-quality service above all else and building strong client relationships. What This Job Entails Managing a book of clients, serving as their sole point of contact via text, call, and email. Helping clients succeed with our system and reach established goals. Maintaining and developing client relationships based upon mutual respect, high-quality service, expectation setting, and coaching Using the company core values to guide independent decisions about client accounts Continually innovating new methods to improve client experience and retention Managing the entire client life-cycle, including onboarding calls, launch calls, check-ins, billing, and offboarding calls Utilizing Slack for communication with the team. Upselling clients on relevant products Collecting client feedback and passing it along to the team to drive constant improvement and innovation Admin tasks will evolve over time as trust is built and you will be given more work. Will become a full-time position Requirements Most important is a positive attitude -- you see client dissatisfaction as an opportunity, not a burden Excellent Communicator -- Strong interpersonal, verbal, and written communication skills in English. This is a must. Self-starter -- you are comfortable working 100% remotely, managing projects and meeting deadlines without direct supervision Driven, competitive, and confident with coaching others and setting expectations Strong attention-to-detail, time-management, and organizational skills At least a basic knowledge of digital advertising fundamentals, with a keen interest in learning more Ability to multitask and prioritize under ever-changing needs and schedules Proven project management skills with an emphasis on quality control Coachable -- you are willing to participate in ongoing training and constantly push yourself to get better and better Team player -- you are able to collaborate with a small team, ask for help when needed, and delegate tasks Proactive -- you strive to get ahead of a problem, instead of waiting for it to become a full-blown fire Required Experience 1+ years of customer service experience Previous experience with remote working software preferred, including Asana, Monday, Slack, Zoom, etc. Direct Response Marketing experience, highly preferred Benefits Remote position (work from anywhere in the world) Competitive pay (performance-based commission with high earning potential). Access to world-class training and education in advertising/marketing Constant investment in personal development Paid vacations once per year We're a quickly growing company that favors promoting internally -- huge opportunity for upward mobility Job Type: Full-time Pay: $45,000.00 - $70,000.00 per year Benefits: Paid time off Schedule: 8 hour shift Monday to Friday Supplemental Pay: Commission pay Performance bonus Work Location: Remote Our team will review your application as soon as possible. Thank you!

Partnering with customers along the customer lifecycle is imperative to help each customer achieve their desired outcomes and ensure they maximize value in our tech skills development platform. Reporting into the Chief Revenue Officer, the EVP of Customer Success and Services is responsible for leading us to deliver on that promise, and as such is vital to our long-term success as a company. As the EVP, Customer Success and Services at Pluralsight, you will lead the development of customer success, professional services, and support motions ranging from high-touch to one-to-many engagements. You must be able to build the global team, processes, and systems needed to ensure customers realize their stated goals at purchase. This will drive high customer satisfaction and enable our next level of revenue growth. We are looking for a seasoned, collaborative executive who can oversee the Global Success organization's growth; someone who can lead to a compelling strategy and vision, as well as create operational excellence at scale. Who you're committed to being: A creator. You are an expert in building teams, systems, and processes in fast-growth environments with global reach Passionate about technology. You thrive on conversations with C-level technologists, able to effectively influence them in an advisory capacity. Someone who lives and breathes Customer Success, GRR, NRR and renewals. You have a deep understanding of what drives value for customers and revenue for Pluralsight and infuse that viewpoint into every interaction. Transformational Leader with proven experience leading organizations through periods of transformation and successfully inflecting positive performance on customer retention. Operationally excellent. You are not afraid to dive into the details to improve the Customer Success motion across customer segments and geography. You lead metrics driven approaches across all aspects of your work. A leader who develops other leaders. You are excited to coach and support your leadership team so that they can lead their growing teams to exceed their goals. A team player. You look forward to collaborating with the sales, marketing, product teams to achieve success across the organization What you'll do: Building excellence at a global scale: Amplify and grow the global team, leading them to create an industry leading customer journey (adoption, engagement, outcome realization, advocacy, retention, etc.) Customer retention and renewals: in partnership with sales and services leadership, you drive adoption and engagement of the product in ways that produce customer outcomes and, ultimately, happy, retained customers. Strategic customer success champion: Be the expert evangelizer of the customer journey and how it plays into Pluralsight's strategy. You infuse this viewpoint into every interaction, into the Customer Success organization, and across the company Develop data-driven success motions: Lead the establishment of world-class processes and Customer Success activities, from high-touch strategic accounts to low-touch digital motions, and the measurement of their effectiveness through reporting and analytics Voice of the customer: Inspire and create a company-wide culture of customer success. Align with all departments (Sales, Marketing, Product, and Content) to identify opportunities to improve our in-product or purchase experience; improvements that will help us better serve existing and potential Pluralsight customers Experience you'll bring: Global executive-level leadership: Responsible for Customer Success leaders who manage growing teams. Support leaders through growth, catalyze their leadership, and drive learning across the global Customer Success organization. Work with the Chief Revenue Officer and the go to market leadership team to drive rapid revenue growth and lead the Customer Success organization to excel in collaboration Background in B2B SaaS selling into IT, L&D and Business personas Have led teams to utilize Gainsight or other CRM platforms to create value in creative and strategic ways. Requirements 10-12+ years demonstrated success in a Senior Customer Success leadership role in growth environment, preferably at the executive level Demonstrated ability to build and scale teams quickly and with remarkable results Demonstrated ability to lead and influence through persuasion, negotiation, and consensus driven methods Travel Requirements: While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location. Why you'll love working here: We're remote- and hybrid-friendly We're mission driven and guided by our culture pillars We have a strong commitment to diversity and belonging We cultivate a culture of trust, autonomy, and collaboration We're lifelong learners and champion team member growth and advancement We've got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more. About us: We're Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights. Learning and development are at the core of who we are. We're out to help every technologist build better, and we're looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation. Physical and Mental Requirements: Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow. EEOC Statement Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the bottom of our website to learn how to request an accommodation. For more information on Pluralsight's commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report here. The annual base salary + variable for this role is $475,000- $527,800 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary and variable, this role may also be eligible for benefits and bonuses. Applications must be submitted within 90 days after the initial posting date to be considered. #LI-Remote #LI-EM1 RequiredPreferredJob Industries Other

As the Manager of Survey Services, you will play a crucial role in leading and overseeing the Survey Services team with major emphasis on client satisfaction, superior service, client retention, revenue generation and growth, forecasting and cost savings and market support. Strong leadership, communication, problem-solving skills and innovation will be instrumental in driving operational excellence and fostering a positive work environment. This is a working manager role so you will be managing data collection projects in conjunction with leading the team. This is a remote position, with a preference for CST or EST working hours. ESSENTIAL RESPONSIBILITIES Team Leadership: · Foster a collaborative and inclusive work environment, promoting open communication, teamwork and a positive culture. · Assist direct reports in personal and career development by providing regular feedback, coaching and guidance on personal development, and encouraging direct reports to take ownership of their personal career path. · Lead by example, demonstrating a strong work ethic, integrity and professionalism. Budget and Resource Management: · Own, prepare and understand project and department analysis as needed to include but not limited to monthly project revenue forecasts and recognition, department expenditures and annual budget planning for Survey Services. · Support pricing review processes by analyzing costs, evaluating margins, and providing recommendations to optimize profitability and ensure competitive pricing strategies. · Collaborate with senior leadership to drive cross-functional initiatives and achieve organizational goals. · Monitor resource allocation, workload distribution, and capacity planning to optimize team performance and meet contractual obligations. Operational Management: · Manage day-to-day operations of the team, ensuring smooth workflow, workload balance, timely completion of tasks, and adherence to established processes and procedures. · Collaborate with Strategy Solutions team to transform traditional Survey Services projects to streamlined, digital solutions as appropriate. · Assist the sales team with the identification, scoping, planning, and expectation setting of opportunities within both existing and new customers. · Be an escalation point for customers and work closely with the implementation teams on technical matters as needed. SKILLS REQUIRED · Bachelor's degree in a relevant field or equivalent work experience. · Proven experience in a managerial or supervisory role, preferably in a similar industry or field. · Strong leadership abilities, with the ability to inspire and motivate a team to achieve exceptional results. · Excellent communication skills, both verbal and written, with the ability to effectively interact with stakeholders at all levels. · Solid organizational and time management skills, with the ability to prioritize tasks and meet deadlines. · Analytical mindset, with the ability to identify trends, analyze data, and make data-driven decisions. · Sound knowledge of operational processes and best practices. · Proficiency in relevant software applications and tools. · Comprehensive understanding of the customer lifecycle and strategies for revenue optimization. · Data collection background a plus

In this position, you will lead the overall scheduling, materials fulfillment, and inventory management for the Therma-Tru, Fypon, and Solar Innovations business units. This role is eligible for a hybrid work schedule reporting into the Butler, IN location Tuesday, Wednesday & Thursday with the option to work remotely on Monday & Friday. RESPONSIBLIITIES: Master planning and scheduling production, including raw material demand Participate in the S&OP Process collaboratively with demand planning team - optimizing service, Inventory, and operational costs Serve as a peer and extended member of the Butler plant staff Comprehensive Inventory Management to achieve DSI and Customer Service targets. These include: setting/driving toward turns goals, evaluation of returned goods to restock, slow-moving/obsolete management, discontinued product and new product introduction management, and creation and management of Min/Max levels and processes Drive talent development and succession planning initiatives Support operations KPI achievement and updates in daily/weekly huddles and service meetings Oversee all ERP, MPS, MRP processes to insure proper demand and flow of finished goods, subassemblies, and raw materials. Identify bottlenecks to achieving customer expectations and work with appropriate management to see that constraints are removed. Backorder management and appropriate communication to leadership and customer service Qualifications Bachelor's degree in related field 5+ years relevant experience APICS Certification a plus Strong customer service skills including: oral and written communications, ability to influence, and problem solving. Planning and system skills. Vision to plan ahead on a large scale. Strong organizational skills MRP/ERP experience Ability to work effectively in a team environment, actively pursue and drive continuous improvement activities, and demonstrate strong leadership characteristics. Travel up to once per quarter

Exactius works with companies to solve complex digital marketing challenges and achieve ambitious growth goals. We bring executive leadership and cross-functional execution teams that can form the strategy and execute and deliver the result. Those teams are supported by a proprietary technology named Violet that supports the need for advanced analysis and real-time optimization. Exactius is an extension of the partner's internal teams with one goal: to grow faster and be more profitable. About Violet Violet is a scalable infrastructure to track and visualize data sources for data-driven, sophisticated decision-making. Violet includes a robust business intelligence capacity to support marketing executives in managing their investments to maximize their performance. Using Violet, the partner can align their GTM KPIs with their financial goals & strategy and create the right balance between brand and performance investments. Description Exactius is looking for a highly motivated Partner Success Manager to work closely with a dynamic and collaborative global team to lead our partners to success in the fast-paced domain of performance marketing. The Partner Success Manager will work closely with the partner's Marketing Executive to unlock the full potential of their growth investments and make Violet the one source of truth for the partner's investments and performance. The ideal candidate will have a background in digital marketing, and strong project management skills supported by exemplary relationship management and communication skills. We're looking for someone with hands-on experience in growth marketing to bring added value to our partners' strategies. You'll need a solid understanding of acquisition channels, funnel optimization, and scaling campaigns across paid and CRM platforms. Your ability to analyze performance data, identify growth opportunities, and collaborate on actionable strategies will be critical in driving measurable success for our partners. Your Responsibilities: Show a creative, can-do approach, with a passion for providing an exceptional customer experience. Fully understand your partners' metrics and KPIs, and drive the plan to attain and exceed them. Act as a strategic advisor by consistently finding new sources of value for your partners while leveraging Exactius solutions. Project manage team operations to successfully and consistently deliver ROI and meet the partners' KPI. Maintain a regular cadence of communication and meetings, in which you will: identify issues, discuss opportunities, provide product updates, and lend general account support Seek to understand the ‘why' and ask the right questions to build and maintain strong relationships with partners Leverage data and performance metrics to optimize the partners' experience, evaluate their health, and identify pain points. Be the voice of your customers by advocating internally for solutions to boost long-term partner value. Ideally You'll Bring: Experience in a CSM or Account Management role - preferably in a SaaS environment. Understanding of the digital marketing space, including marketing growth, CRM and Email Marketing - a must. Strong analytical skills with the ability to identify and communicate impactful trends in data Self-motivated and comfortable working with autonomy, as well as working collaboratively with a team Experience in working with internal and external stakeholders across time zones, locations and cultures Focus on “getting things done” in a fast-moving, evolving and challenging environment, which requires excellent organization and prioritization Bonus points for: SaaS MarTech experience. Benefits & Perks Opportunity to have a real impact in a high growth international brand Work remote from anywhere in the world Control your time - flexible hours Responsibility from day one, professional and personal growth Great company culture, working alongside rockstar professionals from various industries and backgrounds We care about you and your career path

Job Title: Senior IT Asset Management (ITAM) Manager Compensation: Competitive Base Salary + Performance Bonus + Comprehensive Benefits About the Company Join a Fortune 100 global distribution leader known for innovation, operational excellence, and a commitment to sustainability. With a vast international presence, the company empowers its team members to drive impactful change and contribute to meaningful initiatives that shape the future of global logistics and distribution. Position Summary We are seeking an experienced Senior IT Asset Management (ITAM) Manager to lead and optimize our IT asset lifecycle management strategy. This role is integral to maintaining asset visibility, ensuring compliance, reducing costs, and enabling operational efficiency across our global IT ecosystem. The ideal candidate will bring strong leadership skills, technical expertise, and a strategic mindset to drive excellence in ITAM practices. This position is hybrid, requiring regular onsite collaboration in Houston, TX, while offering flexibility for remote work. Key Responsibilities Leadership & Strategy: Develop, implement, and oversee a comprehensive ITAM program aligned with the company's strategic goals. Manage ITAM policies, standards, and processes to ensure compliance with internal and external regulatory requirements. Lead cross-functional collaboration with IT, Finance, Procurement, and Compliance teams to optimize ITAM practices. Asset Lifecycle Management: Oversee the end-to-end lifecycle of hardware, software, and SaaS assets, including procurement, deployment, maintenance, and disposal. Implement tools and processes to maintain accurate asset inventories and data integrity across the global IT environment. Monitor and manage software licensing, subscriptions, and renewals to ensure compliance and cost-effectiveness. Team Leadership: Manage and mentor a team of ITAM professionals, fostering a culture of accountability, innovation, and continuous improvement. Provide leadership in vendor negotiations, contract management, and vendor performance evaluations. Reporting & Analytics: Utilize ITAM tools to generate actionable insights and detailed reports for senior leadership on asset utilization, spend optimization, and risk mitigation. Identify opportunities to reduce costs and improve efficiency across IT asset management processes. Qualifications Education & Experience: Bachelor's degree in Information Technology, Business Administration, or a related field (Master's preferred). 8+ years of experience in IT asset management, including at least 3 years in a leadership role. Skills & Competencies: Expertise in ITAM tools and platforms (e.g., ServiceNow, Flexera, Snow Software). In-depth knowledge of ITIL processes and asset management best practices. Experience with global asset management in a complex, distributed IT environment. Strong negotiation skills for managing vendor relationships and contracts. Proven ability to lead and develop high-performing teams. Exceptional analytical, communication, and presentation skills. Certifications (Preferred): ITIL Certification Certified IT Asset Manager (CITAM) Certified Hardware Asset Management Professional (CHAMP) ISO 19770 Practitioner

Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we've harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers. We are currently seeking a full-time Senior Manager to join our Policy and Ratings team. Our Policy & Ratings Team supports the development of building codes, product standards, and other policies through a data-driven analytical approach. As a member of the Energy Solutions team, you will have a broad impact on state, national and international energy markets through our work for state governments, major utilities, and other national leaders in decarbonization policy. This unique opportunity, paired with Energy Solutions' mission driven approach, creates a perfect environment for individuals who want to apply their skills and energy towards an expeditious transition to a low carbon future. The person selected to fill this position will leverage experience in project management, subcontractor management, stakeholder engagement, and working with state governments and non-governmental organizations. Previous experience working with decarbonization policy and appliance efficiency standards is desirable. Responsibilities include but are not limited to: Responsible for the overall direction, management, quality control and completion of program deliverables Provide detailed guidance, promptly answer questions, maintain tracking tools, and develop accountability processes to successfully manage project teams including subcontractors Lead efforts in design and implementation of multiple projects with overlapping deliverable schedules Consistently respond to client requests, unanticipated changes to scope, and evolving timelines Develop and manage multiple complex project budgets and tasks with minimal oversight Delegate work and plan and maintain adequate hours for staff based on assignments Monitor project progress and communicate to clients and management Demonstrate advanced knowledge of industry trends, technology and other market changes that impact energy efficiency Conduct in-depth market research and data analysis to identify significant trends and patterns Lead proposal content development efforts Support contract execution with clients and subcontractors Staff development and management including such as; identifying individuals for key positions, ensuring accountability and compliance, and defining professional growth and development Minimum qualifications: A bachelor's degree, preferably in an energy-related or policy-related discipline, including environmental, electrical or mechanical engineering, public policy or economics degrees 10 years of related experience or 8 years of experience and a graduate degree in an energy-related or policy-related discipline including: public policy, economics, architecture or engineering (environmental, electrical, energy, chemical, or mechanical) A minimum of 6 years project management experience; project management certification, such as a PMP, is desired but not necessary Technical experience in the field of energy efficiency, decarbonization policy, demand response, distributed generation, data analytics, and related technology solutions Experience working with state governments and non-governmental organizations Excellent technical writing and verbal communication skills Demonstrated ability to interact professionally with clients and to serve as the primary point of client contact on complex projects Demonstrated outstanding analytical and problem-solving skills as well as the ability to anticipate risk and develop risk mitigation strategy proposals Extensive experience using Microsoft Office (Office365, SharePoint, OneNote) Ability to work and thrive juggling many activities and communications Willingness to conduct occasional business travel (Quarterly travel to Northeast areas) Compensation to commensurate with experience with the pay band of $105k - 137k / annually Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP). Equal Opportunity Employer Energy Solutions is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristics protected by law. Energy Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations. Inclusion, Diversity, Equity, Accessibility We live out our mission day in and day out by helping our clients and communities generate clean energy solutions the world needs. Our success is dependent on developing a team of creative thinkers, innovators, and a workforce that reflects the diversity of our world. To that end, we're committed to hiring, promoting, and retaining a diversity of talent, and infusing inclusion, diversity, equity, and accessibility (IDEA) throughout our business. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Energy Solutions! Office Locations and a Remote Workforce Energy Solutions is a predominantly remote workforce with offices in six different locations. At this time, we are not accepting applications from the following states (Alaska, Delaware, Kentucky, Mississippi, Montana, Nebraska, North Dakota, Wyoming). Background Check Information Information will be requested to perform the compulsory background check. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. Energy Solutions is an equal opportunity employer. Reasonable Accommodations Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, and/or completing any pre-employment testing, or otherwise participating in the employee selection process, please email accommodation@energy-solution.com. Privacy Notice for Job Applicants RequiredPreferredJob Industries Other