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Customer service manager jobs in Johnson City, TN

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  • Assistant Unit Manager

    JRN Inc.-KFC 4.0company rating

    Customer service manager job in Bristol, VA

    About the Job: As an Assistant Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example, training, coaching and recognizing your team to deliver unforgettable customer experiences. When your team shines, so do you! In this dynamic role, you'll take charge of daily operations in the Restaurant General Manager's absence, making key decisions and driving the team toward excellence. We believe in having fun while embracing personal challenges and growth opportunities. You'll work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half, providing a balanced and rewarding work experience. The Day-to-Day: Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs. Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards. Take charge of restaurant operations in the RGM's absence. Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback. Address employee relations issues as they arise, determine immediate resolutions, or escalate to the RGM when necessary. Assist in sourcing, recruiting, interviewing and hiring Team Members, while driving a culture of equity, inclusion and belonging. Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance and labor management. Review financial reports and take appropriate actions to optimize performance. Support the RGM in facility maintenance and ensure health and safety standards are consistently followed. Is this you? 2+ years of restaurant/retail management experience. Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor and reviewing financial reports. Ensure all employees receive proper training and resources. Champion KFC's culture and values, promoting equity, inclusion and belonging in the restaurant. Lead efforts in individual and team recognition, collaboration and motivation. Identify and recruit exceptional talent, supporting the RGM in the hiring process. Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees. Adhere to corporate policies, procedures and Occupational Health and Food Safety standards. Work-Hard, Play-Hard: Competitive pay Bonus Eligible Paid Time Off Free meal each shift Medical benefits 401k retirement plan with 4% match Career advancement and professional development Tuition reimbursement and scholarship opportunities KFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!
    $54k-81k yearly est. 13d ago
  • Customer Service Lead

    Earth Fare, Inc. 4.4company rating

    Customer service manager job in Johnson City, TN

    The Customer Service Lead is responsible for upholding and embodying the Earth Fare Customer Service standards at all times to ensure that every customer has the best shopping experience possible. Additionally, they ensure proper accounting of the Front End of the store while maintaining a safe, secure and customer focused environment. This role is balanced evenly between conducting operational tasks in the Cash Office, managing cashier breaks during the day, running a cash register when needed and responding promptly and professionally to customer service opportunities. Essential Functions * Upholds, communicates and supports the Earth Fare vision, standard operating procedures and customer service creed while maintaining a clean, organized, safe and secure work environment. * Operational Tasks: This role assists with the reconciliation and recording of cash register drawers and daily balancing of the Cash Office. The Customer service lead communicates any cash or paperwork discrepancies, security issues, or customer service opportunities to the Front End Manager in a timely manner. This role prepares the daily bank deposits and change orders and prepares all Cash Office paperwork, including preparing and disseminating store reports to the Home Office on a daily basis. The Customer Service Lead is instrumental in communicating policies and procedures to cashiers keeping them up to date on any changes as well as coaching and training cashiers on the standard operating procedures for the department. This person works with the Front End Manager to promote loss prevention and security awareness, as well as ensures the void and refund policies are being followed accurately. The Customer Service Lead will delegate tasks to the Cashiers during slower periods of time and perform other duties as directed by the Front End Manager. This position also performs open and closing duties, runs a cash register, works the customer service desk and assists the Front End Manager with audits. The Customer Service Lead helps maintain a clean and sanitary restroom in the store. They also attend required department and store meetings. * Merchandising: Maintains an attractive Front End Department by implementing Earth Fare merchandising/marketing guidelines as outlined by the Front End Manager. * Department Conditions: Maintains cleanliness, sanitation, and overall organization of the department including all fixtures, storage, work stations/cash registers and Cash Office Knowledge and Essential Critical Skills/Expertise * Must demonstrate excellent customer service to customers and Team Members at all times. * Must be able to work independently and within a team setting. * Must be organized and pay close attention to detail. * Must have strong communication skills and conduct oneself in a professional manner at all times. * Must be able to prioritize and multi-task while assisting customers and team mates. * Must be able to read and follow both written and verbal instruction from the Front End Manager and other store management. * Must have proficient math and bookkeeping skills. * Must have proficient cash handling skills. * Willingness to work a flexible schedule to include nights, weekends and holidays. Flexibility to support sister stores in the same region when business needs arise. * Must attend work on a regular and predictable basis. * Must complete assigned tasks in a safe manner and in a constant state of alertness. * Must uphold Company policies, including the anti-harassment program. * Must work in a cooperative manner with managers, supervisors, coworkers, customers and the public. * Must uphold the highest standard of integrity, honesty and ethical behavior. * Must work effectively and efficiently under stressful conditions. * Must be able to work varying shifts, including overtime. Qualifications Experience * Previous cash handling and customer service experience required. * Previous book keeping experience preferred. * Earth Fare experience preferred. The knowledge, skills and abilities listed above may be acquired through levels of education and experience, however, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills and abilities to perform the essential duties and responsibilities of the job, is acceptable. Environmental Conditions * Works in a fast-paced environment with a focus on customer service. * Will stand, walk and be on ones feet a majority of scheduled work shift. Physical Demands * Must be able to lift up to 50 pounds. (In the event an item weighs over 50 pounds the Team Member should have another member of the team help lift the item). * Must be able to bend, reach, stoop, kneel and squat. * Must be able to push, pull, and maneuver heavy loads. * Must be able to stand and be on ones feet the majority of the work day.
    $29k-34k yearly est. 31d ago
  • Lead Customer Service Representative

    Circle K Stores, Inc. 4.3company rating

    Customer service manager job in Banner Elk, NC

    Shift Availability Flexible Availability Job Type Lead Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Lead Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Large, Stable Employer * Fast Career Opportunities * Work With Fun, Motivated People * Task Variety * Paid Comprehensive Training * 401K With a Competitive Company Match * Flexible Spending/Health Savings Accounts * Tuition Reimbursement Your key responsibilities: You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store! You are good at: * Selling products to customers * Providing excellent customer care * Communication and friendly conversation * Performing at a quick pace while having fun * Working as part of a team to accomplish daily goals * Coming up with great ideas to solve problems * Thinking quickly and offering suggestions * Leading a team of employees * Entry level employee supervision Great if you have: * Retail and customer service experience * Entry level management experience * Sales associate or cashiering experience * High School Diploma or equivalent * Motivation to advance in your career! * Willingness to learn and have fun! Physical Requirements: * Ability to stand and/or walk for up to 8 hours * Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift * Occasionally lift and/or carry up to 60 pounds from ground to waist level * Push/pull with arms up to a force of 20 pounds * Bend at the waist with some twisting up to one hour a shift * Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: In English In Spanish
    $28k-33k yearly est. 60d+ ago
  • Customer Care Manager - In Office

    Elevated Financial

    Customer service manager job in Bluff City, TN

    With over 122 years of experience, after three consecutive record years, Globe Life Family Heritage Division is just getting started! Globe Life Family Heritage Division is seeking a motivated applicant who is ready to work hard and build their own book of business while helping those around them. With roots going back over 120 years, they are a leader in the life and supplemental health insurance industry and they've been helping working-class families secure financial protection for their loved ones for generations. Their career track provides the opportunity for rapid career growth. Top performers are eligible for management opportunities after 90 days with their company. No more waiting for promotions that never come, take control with Globe Life Family Heritage Division. Why work for them? 1 word... CULTURE. I'm talking Instagram giveaways, Zoom happy hours, outrageous and funny virtual promotions and awards ceremonies. In fact it got them recognized as Forbes ranked "Top 25 happiest places to work". Apply today and see what they're all about. Responsibilities: Connect with business owners utilizing our state-of-the-art SalesForce platform Consult with business owners & HR directors about needed employee benefit programs Utilize proven company systems to partner with businesses and their employees Provide benefit enrollment services for business organizations Achieve weekly, monthly, and yearly production and growth goals Communicate and plan weekly activity in partnership with the leadership team Follow established activity model for success Requirements: Good organization and communication skills Professional representation of self and company Customer Service experience preferred Computer skills including Microsoft Office Willingness to learn and be coached Desire to make a positive impact in the community Managers are actively reviewing all incoming applications. Please apply with a most recent version of your resume (if you have one) and be on the lookout for text, phone call, or email from one of our hiring managers. This is not a remote position.
    $29k-45k yearly est. 2d ago
  • Customer Service Lead

    Hulsing Enterprises

    Customer service manager job in Johnson City, TN

    Job Details Earth Fare Johnson City - Johnson City, TN Full Time $13.00 - $15.00 Hourly None Night GroceryDescription The Customer Service Lead is responsible for upholding and embodying the Earth Fare Customer Service standards at all times to ensure that every customer has the best shopping experience possible. Additionally, they ensure proper accounting of the Front End of the store while maintaining a safe, secure and customer focused environment. This role is balanced evenly between conducting operational tasks in the Cash Office, managing cashier breaks during the day, running a cash register when needed and responding promptly and professionally to customer service opportunities. Essential Functions Upholds, communicates and supports the Earth Fare vision, standard operating procedures and customer service creed while maintaining a clean, organized, safe and secure work environment. Operational Tasks: This role assists with the reconciliation and recording of cash register drawers and daily balancing of the Cash Office. The Customer service lead communicates any cash or paperwork discrepancies, security issues, or customer service opportunities to the Front End Manager in a timely manner. This role prepares the daily bank deposits and change orders and prepares all Cash Office paperwork, including preparing and disseminating store reports to the Home Office on a daily basis. The Customer Service Lead is instrumental in communicating policies and procedures to cashiers keeping them up to date on any changes as well as coaching and training cashiers on the standard operating procedures for the department. This person works with the Front End Manager to promote loss prevention and security awareness, as well as ensures the void and refund policies are being followed accurately. The Customer Service Lead will delegate tasks to the Cashiers during slower periods of time and perform other duties as directed by the Front End Manager. This position also performs open and closing duties, runs a cash register, works the customer service desk and assists the Front End Manager with audits. The Customer Service Lead helps maintain a clean and sanitary restroom in the store. They also attend required department and store meetings. Merchandising: Maintains an attractive Front End Department by implementing Earth Fare merchandising/marketing guidelines as outlined by the Front End Manager. Department Conditions: Maintains cleanliness, sanitation, and overall organization of the department including all fixtures, storage, work stations/cash registers and Cash Office Knowledge and Essential Critical Skills/Expertise Must demonstrate excellent customer service to customers and Team Members at all times. Must be able to work independently and within a team setting. Must be organized and pay close attention to detail. Must have strong communication skills and conduct oneself in a professional manner at all times. Must be able to prioritize and multi-task while assisting customers and team mates. Must be able to read and follow both written and verbal instruction from the Front End Manager and other store management. Must have proficient math and bookkeeping skills. Must have proficient cash handling skills. Willingness to work a flexible schedule to include nights, weekends and holidays. Flexibility to support sister stores in the same region when business needs arise. Must attend work on a regular and predictable basis. Must complete assigned tasks in a safe manner and in a constant state of alertness. Must uphold Company policies, including the anti-harassment program. Must work in a cooperative manner with managers, supervisors, coworkers, customers and the public. Must uphold the highest standard of integrity, honesty and ethical behavior. Must work effectively and efficiently under stressful conditions. Must be able to work varying shifts, including overtime. Qualifications Experience Previous cash handling and customer service experience required. Previous book keeping experience preferred. Earth Fare experience preferred. The knowledge, skills and abilities listed above may be acquired through levels of education and experience, however, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills and abilities to perform the essential duties and responsibilities of the job, is acceptable. Environmental Conditions Works in a fast-paced environment with a focus on customer service. Will stand, walk and be on ones feet a majority of scheduled work shift. Physical Demands Must be able to lift up to 50 pounds. (In the event an item weighs over 50 pounds the Team Member should have another member of the team help lift the item). Must be able to bend, reach, stoop, kneel and squat. Must be able to push, pull, and maneuver heavy loads. Must be able to stand and be on ones feet the majority of the work day.
    $13-15 hourly 30d ago
  • Customer Service Manager - State Farm Agent Team Member

    Bill Lawson-State Farm Agent

    Customer service manager job in Kingsport, TN

    Job DescriptionBenefits: Paid time off ROLE DESCRIPTION: As a Customer Service Manager - State Farm Agent Team Member with Bill Lawson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Oversee the customer service team and daily operations. Develop and implement customer service policies and procedures. Handle escalated customer complaints and issues. Train and mentor customer service representatives. QUALIFICATIONS: 5+ years of experience in customer service, with 2+ years in a managerial role. Leadership and organizational skills. Communication and problem-solving abilities. Experience required
    $24k-44k yearly est. 22d ago
  • Auto Care Center Service Manager

    Walmart 4.6company rating

    Customer service manager job in Lebanon, VA

    Hourly Wage: **$19 - $32 per/hour** *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Employment Type: **Full-Time** Available shifts: **Mid-Shift, Closing** Location **Walmart Supercenter #3480** 1050 REGIONAL PARK RD, LEBANON, VA, 24266, US Job Overview These Auto Care Center roles focus on the needs of our customers who entrust us with the care of their vehicles as they shop for merchandise and services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits & perks At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Smart Guide page (*********************************************************************** Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com. Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
    $19-32 hourly 60d+ ago
  • Route Service Manager - UniFirst (Blountville, TN)

    Unifirst Corporation 4.6company rating

    Customer service manager job in Blountville, TN

    UniFirst's Blountville, TN location is now hiring for branch facility personnel! This is a brand new facility located at 237 Birch Street Blountville, TN 37617 Route Service Manager UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location. What's in it for you? Training: Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement. Career Mobility: You may quickly find yourself on the fast-track to success. We are a rapidly growing company offering significant avenues for personal development and growth. The Route Service Manager role can lead to many other leadership opportunities in our Plants and across the organization. Culture: Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends? Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful. What you'll be doing: * Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors * Build strong relationships with your customers and elevate your team's level of achievement in customer satisfaction * Collaborate closely with location management team to provide the best customer service and product programs * Negotiate customer contract renewals Qualifications What we're looking for: * An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location * A results-driven, relationship manager who isn't afraid to roll up their sleeves and help the team and most importantly, the customer * Someone who will enjoy working with your own team of Route Service Representatives and Route Service Supervisors that need your help and support as they develop in their own role * Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards. * High School Diploma or GED - bachelor's degree preferred. * Prior customer service experience * Ability problem solve and handle a variety customer service situations * Ability to negotiate, train, coach and lead a team * Strong computer proficiency (MS Office) * Excellent verbal & written communication skills * 21 years of age * Valid non-commercial driver's license in the state of residence * Must meet pre-employment DOT physical requirements * Physically capable of lifting up to 50 pounds Benefits & Perks 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses About UniFirst The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization. UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 - Best Big Companies" list. As an 80-year old company focused on annual growth, there's never been a better time to join our team. There's a lot to love about UniFirst, where you come first. UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
    $37k-50k yearly est. 47d ago
  • Service Manager

    First Citizens Bank 4.8company rating

    Customer service manager job in Marshall, NC

    Stable. Family. Opportunities. Unique. Whether First Citizens Bank has been established for 120+ years, or expanding its presence in your market, we invite you to be a part of our story. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work. As a Service Manager at First Citizens Bank, you will be responsible for the overall management and leadership in a branch. You will oversee the branch operations with the support from an operations specialist. You will manage a staff of sales and service representatives. Manage banking relationships through proactive customer outreach and customer service requests. This position is responsible for opening deposit accounts and related banking services, lending and identifies referrals for specialty partners. Responsibilities Sales - Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Engage with customers, prospects and referral sources through proactive outreach. Represent the Bank in the community for the purpose of generating additional business and identifying potential CRA opportunities for the Bank. Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Team Management - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. Regularly and proactively leverage the expertise of bank partners, other managers or team. Qualifications Bachelor's Degree and 2 years of experience in Financial services, sales or bank operations OR High School Diploma or GED and 6 years of experience in Financial services, sales or bank operations Preferred Area of Experience: 2 years in a leadership role License or Certification Type: In cases where licensing is required, associates must complete the Bank-sponsored licensing program within 12 months of entering the role Required, Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided. RequiredSkill(s): Application of a structured sales process, Providing financial guidance and expertise, Financial literacy, Knowledge of retail banking products and services, Operations management Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at **************************************** #LI-AM3
    $43k-69k yearly est. 6d ago
  • Service Manager - Hyundai of KINGPORT

    Friendship Auto

    Customer service manager job in Kingsport, TN

    JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 5 states, 9 cities and has 21 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 13 years and counting! Come develop your career with an award-winning, customer focused automotive group. We're looking for a SALES MANAGER to join our team at the brand new FRIENDSHIP HYUNDAI of KINGSPORT Our ideal candidates are high-energy, results-driven and ready to make an immediate impact as they join us as in opening the region's newest automotive dealership. What You'll Do: * Effectively hire, train, and lead all service department personnel * Work closely with the Fixed Operations Director and General Manager to exceed productivity and profitability goals * Track and report key performance indicators * Ensure accurate and transparent communication between advisors, technicians, and customers * Maintain high Customer Satisfaction Index rating by handling customer concerns quickly and professionally * Comply with the federal, state, and local regulations for the department * Continue education of new products, features, and accessories * Bring a positive attitude to the Friendship Family and culture What You'll Bring: * 3+ years automotive service experience required * 2+ years verifiable success in service management preferred * Knowledge of CRM / DMS platforms * Well-developed problem-solving skills * Ability to be adaptable while leading and training others * Customer-focused and process-oriented * Clean driving record and valid driver's license Compensation and Benefits: * We offer an aggressive compensation plan that is driven by commission and includes guaranteed income. * You'll have a competitive benefits package including medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.
    $51k-85k yearly est. 60d+ ago
  • Restaurant Service Manager

    Perkins-Northcott Hospitality

    Customer service manager job in Kingsport, TN

    Job DescriptionAt Perkins Restaurant & Bakery our employees are part of the Perkins extended family and the families we serve. And you'll be responsible for making special days memorable and everyday meals something extraordinary. At Perkins where we've experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! We respect one another for our talent, creativity and individual differences. We bring our greatest individual strengths to achieve success as a team. If career growth is what you are looking for- we got that too! SUMMARY OF POSITION Assists the General Manager in restaurant operations and in achieving planned sales and profit levels for the restaurant through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards. Provide direction for restaurant staff to ensure maximum guest satisfaction, ensuring execution of all employee duties to guarantee maximum guest satisfaction and a quality work environment. REPORTING RELATIONSHIPS Reports: Directly to General Manager Internal: Extensive contacts with all levels of store personnel as well as all home office departments. External: Extensive contacts include guests, distributors, repair technicians, salespersons, and community organizations and schools LEADERSHIP ABILITIES Demonstrates principles actions, uses sound judgment and follow through on commitments. Anticipates problems and issues and makes timely and sound decisions. Demonstrates a passion and working knowledge of food, liquor, beer and wine. Leads by example and maintains a guest first focus. Sets and shares goals with team, monitors and tracks progress of goals. Directly and honestly addresses issues and resolves conflicts and seeks opportunities for improvement. Clarifies roles, responsibilities, priorities and expectations. POSITION ACTIVITIES AND TASKS Assists the General Manager in planning and analyzing administration and operations manpower. Ensures that all menu items are prepared, portioned, and presented properly in a clean safe, and sanitary manner, according to all established procedures, performance standards, and local health department regulations. Required, under certain circumstances, to perform/assist all functions for all positions in the restaurant. Ensures the unit's compliance to productivity and service standards with a sufficient number of well-trained and productive employees. Ensures proper management of the facility and equipment through preventive Maintenance, energy conservation, repairs, security measures, and adherence to safety and sanitation requirements. Ensures that inventory levels for both food and non-food items are properly maintained in accordance with company guidelines through correct ordering procedures and efficient usage and yield application. Conducts employment activities to include staffing (hire/term responsibilities), training, and conducting performance reviews with all dining room personnel, as well as recommending salary increases and issuing employee work histories. Ensures accurate financial data to include: payroll, cash and receipts, productivity, food costs, and operating expenses. Responsible for all communications with regard to system breakdowns and deficiencies. Attends unit management meetings, makes presentations as requested. Responsible for meeting established objectives during periods of his/her or Key Hourlys supervision. Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction. Ensures the thorough training and development of non-exempt personnel directly supervised. PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS Extensive standing and walking for up to 8 hours Must be able to see at a distance (20) feet, at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards. Must be able to communicate clearly Exposure to heat, steam, smoke, cold Reaching heights of approximately 6 feet and depts. of 2 - 3 feet. Must have high level of mobility/flexibility in space provided Must have time management skills Must be able to read, write and perform addition/subtraction calculations Must be able to control and utilize fingers to write, slice chop and operate equipment. Must be able to fit through openings 30 wide Must be able to work irregular hours under heavy pressure/stress during busy times Bending, reaching, walking Carrying trays of food products weighing about 50 pounds for distances up to 30 feet Lifting up to 50 pounds Exposure to dish and cleaning chemicals SUPERVISION RECEIVED: Receives direction and training from Regional Manager as to the specific procedures and assignments. EDUCATION LEVEL REQUIRED: High school diploma; some college or degree preferred. EXPERIENCE REQUIRED: 1 2 years managerial experience preferred, preferably in the food service industry Disclaimer This position description in not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with job. It is intended, however, to be an accurate reflection of those principle job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required.
    $51k-85k yearly est. 15d ago
  • Service Manager

    Trugreen 3.4company rating

    Customer service manager job in Kingsport, TN

    TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!" Position Overview Provides quality and timely service to the customer through the recruitment, training, and supervision of a team of lawn care specialists. Provides effective coaching and development of field staff so that they may positively impact customer retention through exceeding customer expectations. Responsibilities Evaluates the quality of service provided to customers and develops procedures to minimize customer complaints. Ensures diplomacy concerning customer service-related concerns. Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations. Recruits, interviews and selects personnel needed to efficiently staff the service function. Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy. Plans and conducts new hire and on-going training for service personnel in customer service skills, technical skills, safety policies, and procedures. Supervises a team of technicians to ensure service (production and sales) goals are met. Maintains positive morale among personnel and actively promotes teamwork. Examines associate work for accuracy, neatness, and conformance to best practices as well as company policies and procedures. Determines work procedures issuing oral and written instructions. Expedites workflow by coordinating the sharing of information between customer and field technician. Prepares work schedules and assigns and monitors duties to service personnel for efficiency. Prepares composite reports from individual reports of subordinates. Conducts daily and weekly management meetings. Ensures that a safe workplace is provided for all associates by ongoing training and adherence to company policies. Maintains Department of Transportation Pre/Post Trip Inspection and Drive Qualification files. Ensures current licensing is maintained by all associates as required by company policy/state and/or federal law. Education and Experience Requirements Associate's degree in a business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience. 2+ years of supervisory management experience required. Bachelor's degree and sales experience preferred • Requires extensive local travel. Valid, permanent driver's license from state of residence. Current liability auto insurance required. Must be 21 years of age by date of hire. Knowledge, Skills, and Abilities Excellent verbal and written communication skills Ability to communicate effectively at all levels of leadership and with front line staff Excellent leadership skills in team building, selecting talent, training, mentoring and developing a sales team, executing goals Excellent time management skills Practical knowledge of service industry and experience in developing and executing sales plans Business process analysis skills Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) Physical Demands & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to: Sit or stand Walk on uneven surfaces or climb stairs for an extended period of time Use hands and arms to handle, feel or reach Speak and hear Use vision abilities for close, distance, color, peripheral, depth, and focus Lift up to 50 lbs independently Push and pull equipment Occasionally required to: Stoop, kneel, crouch or crawl Noise level Moderate to loud Adverse Conditions Subject to outdoor weather conditions which may include extreme cold, extreme heat, or wet conditions Subject to exposure to animals and insects Regularly exposed to chemicals using appropriate safety equipment Occasionally work near mechanical or moving parts Ability to speak, read and write fluently in English is required. You MUST BE physically located in the United States while performing this job. TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace. Pay Ranges$52,234.00 - $87,056.00 This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks. TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com). California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references. Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. TruGreen performs pre-employment testing. To view our disclaimer, *****************************************
    $52.2k-87.1k yearly Auto-Apply 5d ago
  • Customer Service

    McDonald's 4.4company rating

    Customer service manager job in Meadow View, VA

    McDonald's and its independent franchisees care about their employees and that's why we provide them with an opportunity to learn, grow, and succeed every day. By offering industry-leading education programs and world-class training, we provide opportunities that inspire confidence and foster valuable skills to help employees thrive wherever they are on their journey, whether they stay at McDonald's or go elsewhere. There is a reason more than 80% of employees are proud to work at McDonald's and would recommend working at one of our restaurants. A Crew Team Member at McDonald's is more than just a paycheck - it's a chance to gain life skills and grow as an individual. And for anyone willing to take advantage of these opportunities…we're committed to becoming America's Best First Job. Benefits include: * Free Uniforms * Free employee and manager meals while working * Flexible Schedule * Performance Reviews annually * Great starting pay up to 12.50 an hour with advancement opportunities * Unlimited Growth potential * Fun, Friendly, Fast paced work environment * Insurance available for full time positions See a day in the life of a Crew Team Member at McDonald's ************************************************************ Requirements: We are looking for Friendly, hard working people that want to grow. If you're looking for a part-time job that supports your full-time ambition, you've come to the right place. Crew member opportunities are available practically anytime: breakfast, lunch, late nights, weekends - whatever. You'll find out that a McDonald's crew job can help you grow with top notch training as well as our Archways to Opportunity education programs that offer high school completion courses, upfront college tuition assistance and English Language courses. McDonald's can take you anywhere, and give you the benefits you need for your life while doing so. So what does a member of our Crew Team get to do?? * Connect with customers to ensure they have a positive experience * Help customers order their favorite McDonald's meals * Prepare all of McDonald's World Famous food * Partner with other Crew and Managers to meet daily goals and have fun * Keep the restaurant looking fantastic All you'll need is an outstanding attitude, willingness to learn and grow and the capability to excel in a fast-paced, team environment. We'll teach you the rest. For job openings on your schedule - part time or full time - give us a try. You must be 16 years of age or older to work as a Crew Member at McDonald's. Additional Info: This job posting contains some information about what it is like to work in a McDonald's restaurant, but it is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job. This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald's USA has no control over employment matters at the restaurant. McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired. By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald's USA. I understand that this franchisee is a separate company and a separate employer from McDonald's USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald's USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.
    $18k-25k yearly est. 60d+ ago
  • SERVICE MANAGER

    Worldwide Equipment Enterprises Inc. 4.4company rating

    Customer service manager job in Kingsport, TN

    Job Description The Service Manager directs operations of the Service Department in the dealership, ensuring mechanical repairs to Heavy Duty Trucks are performed efficiently, meeting or exceeding the customers' expectations. KEY RESPONSIBILITIES Plans, Organizes, Leads and Controls all activities of the Service Department, ensuring both growth in revenue and control of expenses. Ensures that the daily inventory of technician's time is consistently sold to revenue producing customers. Hires, develops, motivates, counsels, and monitors the performance of all service department staff. Builds a cohesive team, and ensures work is performed safely and in compliance with company standards. Communicates effectively and fosters teamwork with all departments, representing the Service team within the dealership and making sure work performed is aligned with the activities and expectations of other departments (Parts, Sales, etc.). Develops employees through hands on training, offsite training and mentoring to achieve their professional career goals and ensure the department has the skills, knowledge, and certifications to perform all the incoming repair orders. Nurtures current customer relationships and develops new customer relationships to grow the business. EDUCATION and/or EXPERIENCE • High school diploma or general education degree (GED); additional related training/certification is a plus. • Four+ years Heavy Duty truck or automotive related experience and/or training.
    $52k-85k yearly est. 16d ago
  • FT customer experience manager

    Michaels Stores 4.3company rating

    Customer service manager job in Kingsport, TN

    Store - KINGSPORT, TN Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results * Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs * Plan and lead the execution of class and in-store events in accordance with Company programs * Lead the omnichannel processes * Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits * Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed * Assist with the onboarding of new Team Members * Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development * Serve as Manager on Duty (MOD) * Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others * Acknowledge customers, help locate the product and provide solutions * Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget * Manage and execute the shrink and safety programs * Cross train in Custom Framing selling and production * In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: * Retail management experience preferred Physical Requirements Work Environment * Ability to remain standing for long periods of time * Ability to move throughout the store * Regular bending, lifting, carrying, reaching, and stretching * Lifting heavy boxes and accessing high shelves by ladder or similar equipment * If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. * Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $26k-31k yearly est. Auto-Apply 60d+ ago
  • Customer Service

    Taco Bell 4.2company rating

    Customer service manager job in Lebanon, VA

    Lebanon, VA The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you apply? * Free Meals during your shift * Flexible Scheduling * Fun Work Environment * Paid Training * Advancement Opportunities * Competitive Pay * GED/Scholarship Opportunities * Retail Discount Program to save $$$ at other retail establishments. * Referral Program available at Most Locations - ask for details. * Early Access to New Menu Items The successful Customer Service Crew Member is able to: * Greet and positively engage guests in the restaurant. * Accurately accept the guests' orders and process payments. * Address and resolve all guest inquiries and concerns in a timely manner. * Maintain a safe, secure, and comfortable area for guests and team members. * Work well with our Delivery Partners * Maintain facility cleanliness by completing general clean tasks including wiping tables, washing dishes, and sweeping and mopping floors. The successful Food/Kitchen Service Crew Member is able to: * Answering questions about menu items and promotions * Prepare Ingredients and Menu Items * Restocking product and workstations * Using food preparation equipment including ovens, fryers, grills and various kitchen equipment * Maintaining a clean work environment by completing general clean tasks including wiping workstations, cleaning equipment, washing dishes, and sweeping and mopping floors Requirements: * Must be at least 16 years of age. No previous experience required. * Must have reliable transportation. * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and training materials. * Must be able to stand for long periods of time. * Must be able to lift up to 50 lbs. with assistance. * Must get along well with coworkers and guests through a positive and friendly demeanor. If you are looking for a delicious and fun opportunity to work in the food and beverage industry, Charter Foods is the place for you! Join our team and enjoy flexible scheduling, employee discounts, paid training, and the chance to advance your career. Apply now and become a part of our highly skilled and motivated crew! Company Introduction At Taco Bell, we've had innovation on our mind since Glen Bell started serving tacos at the first location in 1962 in Downey, California. Since then, we've grown to be a culture-centric, lifestyle brand that provides craveable, affordable Mexican-inspired food with bold flavors. Not only do we provide breakthrough value, we offer quality ingredients and are the first QSR restaurant to offer American Vegetarian Association (AVA)-certified menu items.
    $20k-26k yearly est. 12d ago
  • Restaurant Service Manager

    Perkins 4.0company rating

    Customer service manager job in Kingsport, TN

    At Perkins Restaurant & Bakery our employees are part of the Perkins extended family and the families we serve. And you'll be responsible for making special days memorable and everyday meals something extraordinary. At Perkins where we've experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! We respect one another for our talent, creativity and individual differences. We bring our greatest individual strengths to achieve success as a team. If career growth is what you are looking for- we got that too! SUMMARY OF POSITION Assists the General Manager in restaurant operations and in achieving planned sales and profit levels for the restaurant through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards. Provide direction for restaurant staff to ensure maximum guest satisfaction, ensuring execution of all employee duties to guarantee maximum guest satisfaction and a quality work environment. REPORTING RELATIONSHIPS Reports: Directly to General Manager Internal: Extensive contacts with all levels of store personnel as well as all home office departments. External: Extensive contacts include guests, distributors, repair technicians, salespersons, and community organizations and schools LEADERSHIP ABILITIES Demonstrates principles actions, uses sound judgment and follow through on commitments. Anticipates problems and issues and makes timely and sound decisions. Demonstrates a passion and working knowledge of food, liquor, beer and wine. Leads by example and maintains a guest first focus. Sets and shares goals with team, monitors and tracks progress of goals. Directly and honestly addresses issues and resolves conflicts and seeks opportunities for improvement. Clarifies roles, responsibilities, priorities and expectations. POSITION ACTIVITIES AND TASKS Assists the General Manager in planning and analyzing administration and operations manpower. Ensures that all menu items are prepared, portioned, and presented properly in a clean safe, and sanitary manner, according to all established procedures, performance standards, and local health department regulations. Required, under certain circumstances, to perform/assist all functions for all positions in the restaurant. Ensures the unit's compliance to productivity and service standards with a sufficient number of well-trained and productive employees. Ensures proper management of the facility and equipment through preventive Maintenance, energy conservation, repairs, security measures, and adherence to safety and sanitation requirements. Ensures that inventory levels for both food and non-food items are properly maintained in accordance with company guidelines through correct ordering procedures and efficient usage and yield application. Conducts employment activities to include staffing (hire/term responsibilities), training, and conducting performance reviews with all dining room personnel, as well as recommending salary increases and issuing employee work histories. Ensures accurate financial data to include: payroll, cash and receipts, productivity, food costs, and operating expenses. Responsible for all communications with regard to system breakdowns and deficiencies. Attends unit management meetings, makes presentations as requested. Responsible for meeting established objectives during periods of his/her or Key Hourly's supervision. Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction. Ensures the thorough training and development of non-exempt personnel directly supervised. PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS Extensive standing and walking for up to 8 hours Must be able to see at a distance (20) feet, at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards. Must be able to communicate clearly Exposure to heat, steam, smoke, cold Reaching heights of approximately 6 feet and depts. of 2 ½ - 3 feet. Must have high level of mobility/flexibility in space provided Must have time management skills Must be able to read, write and perform addition/subtraction calculations Must be able to control and utilize fingers to write, slice chop and operate equipment. Must be able to fit through openings 30” wide Must be able to work irregular hours under heavy pressure/stress during busy times Bending, reaching, walking Carrying trays of food products weighing about 50 pounds for distances up to 30 feet Lifting up to 50 pounds Exposure to dish and cleaning chemicals SUPERVISION RECEIVED: Receives direction and training from Regional Manager as to the specific procedures and assignments. EDUCATION LEVEL REQUIRED: High school diploma; some college or degree preferred. EXPERIENCE REQUIRED: 1 - 2 years' managerial experience preferred, preferably in the food service industry Disclaimer This position description in not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with job. It is intended, however, to be an accurate reflection of those principle job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. Founded in 1958, Perkins operates 290 restaurants in 32 states and two Canadian provinces. The Perkins system includes 85 company-owned and operated restaurants and 205 franchised units. With its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins Restaurant & Bakery is a dining favorite with a solid and respected reputation in the marketplace. The longevity and success of Perkins Restaurant & Bakery is largely attributed to the concept's ability to adapt to shifts in consumer dining trends and evolving taste preferences while delivering that homestyle goodness that guests crave. At Perkins, we're always updating our menu with fresh, flavorful and innovative items that take their place right alongside Perkins' iconic guest favorites, some of which have been on our menu for more than 30 years. We also take great pride in differentiating ourselves with the service and experience we provide. This has and continues to be a hallmark of our brand. BE A PART OF OUR SUCCESS Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Perkins Corporate.
    $44k-63k yearly est. Auto-Apply 60d+ ago
  • Rehabilitation Services Manager

    HCA Healthcare 4.5company rating

    Customer service manager job in Spruce Pine, NC

    **Introduction** We are seeking a Rehabilitation Services Manager with Blue Ridge Regional Hospital to promote growth and unlock possibilities. At HCA Healthcare, we are committed to the care and improvement of human life. Share your leadership skills and come make a difference with us! **Benefits** Blue Ridge Regional Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: + Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. + Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. + Free counseling services and resources for emotional, physical and financial wellbeing + 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) + Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny and adoption assistance. + Referral services for child, elder and pet care, home and auto repair, event planning and more + Consumer discounts through Abenity and Consumer Discounts + Retirement readiness, rollover assistance services and preferred banking partnerships + Education assistance (tuition, student loan, certification support, dependent scholarships) + Colleague recognition program + Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) + Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits (********************************************************************** **_Note: Eligibility for benefits may vary by location._** We are seeking a Rehabilitation Services Manager for our team to be an innovator. HCA Healthcare partners with Harvard Pilgrim Institute and the CDC to use our data from more than 26 million patient encounters each year to impact the industry. Come build your career with us! **Job Summary and Qualifications** The Manager of Rehab Therapy ensures high quality, patient-centered care through oversight of the overall daily function and staffing of the Rehab Therapy team. As a vital member of the multidisciplinary team, the Manager coordinates appropriate staffing levels and treatment schedules and monitors the amount/type/qualify of the therapy services provided. The Manager guides the provision of therapeutic care to achieve optimal outcomes and excellence in patient satisfaction. The Manager can also function as a licensed therapist and administer therapy modalities and treatment as prescribed by the licensed physician. This position will support in-patient and outpatient services for Blue Ridge Regional Hospital as well as the Burnsville Clinic. Some travel will be required between the two facilities. **What qualifications you will need:** Required Education: Bachelor's Degree in Rehabilitative Science ( PT, OT) Required Credentials: Must be currently licensed as a Physical or Occupational Therapist in the state of North Carolina; Basic Life Support (BLS) required. Blue Ridge Regional Hospital (******************************************************* is a community hospital serving Mitchell, Yancey, lower Avery and upper McDowell counties. Located in Spruce Pine, North Carolina, Blue Ridge Regional Hospital is a 25+ bed critical access hospital. We offer many medical specialties, including emergency services, prenatal and postnatal obstetrical care, cardiac and pulmonary rehabilitation programs, nuclear medicine and walk-in, non-emergency care at Mission My Care Now Spruce Pine. Blue Ridge Regional Hospital has been named a 100 Top Critical Access Hospital by Becker's Hospital Review and has achieved Pathway to Excellence designation by the American Nurses Credentialing Center. Blue Ridge Regional Hospital is a member of Mission Health, an operating division of HCA Healthcare. HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder Join our family of over 180 hospitals and about 2,000 sites of care to drive excellence and raise the bar for our over 35 million annual patient encounters. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    $70k-89k yearly est. 60d+ ago
  • Service Manager - Hyundai of KINGPORT

    Friendship Automotive

    Customer service manager job in Kingsport, TN

    JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 5 states, 9 cities and has 21 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 13 years and counting! Come develop your career with an award-winning, customer focused automotive group. We're looking for a SALES MANAGER to join our team at the brand new FRIENDSHIP HYUNDAI of KINGSPORT Our ideal candidates are high-energy, results-driven and ready to make an immediate impact as they join us as in opening the region's newest automotive dealership. What You'll Do: Effectively hire, train, and lead all service department personnel Work closely with the Fixed Operations Director and General Manager to exceed productivity and profitability goals Track and report key performance indicators Ensure accurate and transparent communication between advisors, technicians, and customers Maintain high Customer Satisfaction Index rating by handling customer concerns quickly and professionally Comply with the federal, state, and local regulations for the department Continue education of new products, features, and accessories Bring a positive attitude to the Friendship Family and culture What You'll Bring: 3+ years automotive service experience required 2+ years verifiable success in service management preferred Knowledge of CRM / DMS platforms Well-developed problem-solving skills Ability to be adaptable while leading and training others Customer-focused and process-oriented Clean driving record and valid driver's license Compensation and Benefits: We offer an aggressive compensation plan that is driven by commission and includes guaranteed income. You'll have a competitive benefits package including medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.
    $51k-85k yearly est. Auto-Apply 60d+ ago
  • Customer Service

    McDonald's 4.4company rating

    Customer service manager job in Bristol, TN

    McDonald's and its independent franchisees care about their employees and that's why we provide them with an opportunity to learn, grow, and succeed every day. By offering industry-leading education programs and world-class training, we provide opportunities that inspire confidence and foster valuable skills to help employees thrive wherever they are on their journey, whether they stay at McDonald's or go elsewhere. There is a reason more than 80% of employees are proud to work at McDonald's and would recommend working at one of our restaurants. A Crew Team Member at McDonald's is more than just a paycheck - it's a chance to gain life skills and grow as an individual. And for anyone willing to take advantage of these opportunities...we're committed to becoming America's Best First Job. Benefits include: + Free Uniforms + Free employee and manager meals while working + Flexible Schedule + Performance Reviews annually + Great starting pay up to 12.50 an hour with advancement opportunities + Unlimited Growth potential + Fun, Friendly, Fast paced work environment + Insurance available for full time positions See a day in the life of a Crew Team Member at McDonald's ************************************************************ Requirements: We are looking for Friendly, hard working people that want to grow. If you're looking for a part-time job that supports your full-time ambition, you've come to the right place. Crew member opportunities are available practically anytime: breakfast, lunch, late nights, weekends - whatever. You'll find out that a McDonald's crew job can help you grow with top notch training as well as our Archways to Opportunity education programs that offer high school completion courses, upfront college tuition assistance and English Language courses. McDonald's can take you anywhere, and give you the benefits you need for your life while doing so. So what does a member of our Crew Team get to do?? - Connect with customers to ensure they have a positive experience - Help customers order their favorite McDonald's meals - Prepare all of McDonald's World Famous food - Partner with other Crew and Managers to meet daily goals and have fun - Keep the restaurant looking fantastic All you'll need is an outstanding attitude, willingness to learn and grow and the capability to excel in a fast-paced, team environment. We'll teach you the rest. For job openings on your schedule - part time or full time - give us a try. You must be 16 years of age or older to work as a Crew Member at McDonald's. Additional Info: This job posting contains some information about what it is like to work in a McDonald's restaurant, but it is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job. This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald's USA has no control over employment matters at the restaurant. McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired. By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald's USA. I understand that this franchisee is a separate company and a separate employer from McDonald's USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald's USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices. Requsition ID: PDX_MC_E609896B-D43E-4724-91C6-36E7B036917D_67946 McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact ********************************* if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald's corporate-owned restaurant to which you are applying. McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at ************************************************************************************************************************ McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact **********************. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.
    $20k-28k yearly est. 60d+ ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Johnson City, TN?

The average customer service manager in Johnson City, TN earns between $27,000 and $88,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Johnson City, TN

$49,000
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