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  • General Manager

    Americas Outdoor Adventure Park

    Customer service manager job in Jay, OK

    General Manager - America's Outdoor Adventure Park Career Path: Direct trajectory to Regional General Manager within 18 months as the portfolio scales. Compensation and Benefits Base Salary: $100,000 - $110,000 (Based on experience) Total Package Value: ~$150,000 (Includes performance bonuses and benefits) Relocation Stipend: Up to $1,500/month for 12 months. Paid Time Off: 80 hours annually, plus holidays. Health & Retirement: Participation in Individual Coverage Health Reimbursement Arrangement (ICHRA) and 401(k) plan with company match up to 3%. Growth: Ground-floor entry into a rapidly scaling resort portfolio with regional leadership opportunities. About America's Outdoor Adventure Park America's Outdoor Adventure Park (AOAP) is a premier experiential destination offering a unique blend of outdoor recreation, lodging, events, food & beverage, and adventure-based amenities. Our property includes cabins, RV sites, race tracks, ATV/UTV rentals, restaurants and bars, events, and seasonal programming-all designed to create unforgettable guest experiences. AOAP is owned by a growing corporate hospitality group, Odyssey Resorts, which provides strategic support while allowing on-site leadership to operate with autonomy and accountability. Position Summary We are looking for a powerhouse General Manager who is a "builder" and a "leader of leaders." This is the senior on-site leadership role responsible for overseeing all day-to-day operations. This is not a standard hotel management role; America's Outdoor Adventure Park is a complex, asset-heavy resort featuring race tracks, vehicle fleets, and adventure-based amenities. We need a GM who arrives with an established "Rolodex"-someone who has a proven network of high-performing managers and specialized staff they can bring with them to hit the ground running. As Odyssey Resorts expands to multiple properties over the next 18 months, this individual will be groomed to transition into a Regional General Manager role. The ideal candidate is a hands-on, guest-centered hospitality leader who partners closely with corporate leadership while maintaining total direct ownership of park operations. Key ResponsibilitiesOperational Leadership & Asset Management Asset-Heavy Oversight: Direct responsibility for high-value physical assets, including an ATV/UTV rental fleet, race tracks, and specialized outdoor infrastructure. Manage maintenance schedules, safety protocols, and asset longevity. Daily Operations: Oversee all park amenities, including lodging, retail, private event management, food & beverage, vehicle/pool rentals, and off-site attractions. Standardization: Develop and maintain the "AOAP Playbook"-standard operating procedures (SOPs) that ensure the flagship property can run autonomously as you transition into regional oversight. Team Leadership & Recruitment Network-Driven Recruitment: Leverage your existing professional network to quickly staff key positions with trusted, high-level talent. Development: Lead, develop, and hold accountable department managers and supervisors. Foster a culture of hospitality, safety, and teamwork. HR Partnership: Partner with the corporate HR Director on hiring, onboarding, performance management, and employee relations. Guest Experience & Culture Experience Ownership: Own the end-to-end guest journey across all touchpoints. Address escalated guest concerns with professionalism and care. Innovation: Continuously identify opportunities to enhance experiential offerings and seasonal programming. Community Relations: Foster long-term relationships with guests, staff, vendors, and local stakeholders. Financial & Performance Management P&L Ownership: Complete accountability for the property's financial performance. Manage complex margins across diverse revenue streams (lodging, rentals, F&B, retail). Budgeting: Manage departmental budgets, control operating costs, and partner with the corporate Finance team on forecasting, reporting, and KPI tracking. Safety, Compliance & Risk Regulatory Standards: Ensure 100% compliance with local, state, and federal regulations across all departments. Incident Management: Oversee safety standards, emergency procedures, and incident reporting. Maintain constant readiness for inspections and audits. Strategic Growth & Execution Regional Scaling: Execute strategic initiatives from ownership and provide on-the-ground insight to inform long-term planning for future resort acquisitions. Collaboration: Work extensively with marketing and sales teams to drive revenue and support new amenity rollouts. Qualifications & Requirements The "Asset-Heavy" Expert: 5+ years of hospitality leadership with direct experience in experiential or destination-based resorts (adventure parks, campgrounds, or multi-amenity resorts). Candidates with only standard hotel experience will not be considered. Proven P&L Mastery: Demonstrated success in managing complex budgets and driving profitability across multiple departments. The "Rolodex": A clear track record of recruiting and retaining high-level talent through your own professional connections. Operational Grit: Ability to be highly visible and present on-property, managing a 24/7 destination environment in Jay, OK. Strategic Ambition: The desire and capability to scale from a single-site GM to a Regional Leader within 18 months. Preferred Experience Outdoor recreation, resort, or adventure-based environments. Seasonal operations and managing fluctuating staffing models. Food & Beverage oversight, including alcohol and events. Ticketing, memberships, or activity-based revenue models.
    $100k-110k yearly 2d ago
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  • Service Manager

    Texas Roadhouse 4.4company rating

    Customer service manager job in Joplin, MO

    At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie? Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today! As a Service Manager your responsibilities would include: Driving sales, steps of service, and guest satisfaction In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times Providing or directing all Front of House training Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline Managing liquor orders and controlling liquor costs Enforcing applicable liquor laws and Responsible Alcohol Service guidelines Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees. Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff Understanding, managing, and practicing safe food handling procedures At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities. We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following: A choice of medical plans that are best in class Dental and Vision Insurance Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave Adoption Assistance Short-Term and Long-Term Disability Life, Accident and Critical Illness Insurance Identity Theft Protection Employee Assistance Program Business Travel Insurance 401(k) Retirement Plan Flexible Spending Accounts Tuition Reimbursements up to $5,250 per year Monthly Profit-Sharing Program Quarterly Restricted Stock Units Program Many opportunities to support your community Annual holiday bonus We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.
    $63k-94k yearly est. Auto-Apply 60d+ ago
  • Manager, Voice of the Customer Insights

    Liberty Utilities 3.7company rating

    Customer service manager job in Joplin, MO

    LU Service Corp. Joplin, MO, US, 64801 Paw Paw, IL, US, 61353 Willard, MO, US, 65781 Branson, MO, US, 65616 Reeds, MO, US, 65737 Caruthersville, MO, US, 63830-1133 Sea Cliff, NY, US, 11579-1926 Stockton, MO, US, 65785 Fall River, MA, US, 02720 Downey, CA, US, 90241 Republic, MO, US, 65738 White Hall, AR, US, 71602 Mayer, AZ, US, 86333 Pine Bluff, AR, US, 71601 Joplin, MO, US, 64801 Gold Canyon, AZ, US, 85118 Blackstone, MA, US, 01504-2215 Massena, NY, US, 13662 Deerfield, MI, US, 48445 Bolivar, MO, US, 65613 Chillicothe, MO, US, 64601 Hayhurst, TX, US, 79770 Keokuk, IA, US, 52632 Greenfield, MO, US, 65661 Saint-Gédéon, Quebec, CA, G0W 2P0 Joplin, MO, US, 64801 Jackson, MO, US, 63755-0268 Concord, NH, US, 03301 Metropolis, IL, US, 62960 Bryson, TX, US, 76427 Westover, MD, US, 21871 Malden, MO, US, 63863 Asbury, MO, US, 64832 Ozark, MO, US, 65721 LaRussell, MO, US, 64862 Quincy, OH, US, 43343 Sanger, CA, US, 93657-0397 Commerce, OK, US, 74339 Litchfield Park, AZ, US, 85340 Hannibal, MO, US, 63401 Charlestown, NH, US, 03603 Princess Anne, MD, US, 21853 Carefree, AZ, US, 85377 Hawkins, TX, US, 75765 Oakville, ON, CA, L6J 2X1 Mountain Lake, MN, US, 56159 Rice Lake, WI, US, 54868 St. Hyacinthe, Quebec, CA, J2S 5N8 Tyler, TX, US, 75703 Gold Canyon, AZ, US, 85118 Taft, CA, US, 93268 Harrisburg, IL, US, 62946 Herbert, SK, CA, S0H 2A0 Cochrane, ON, CA, P0L 1C0 Strafford, MO, US, 65757 Salem, NH, US, 03079 Clinton, MO, US, 64735 Butler, MO, US, 64730-0209 Aurora, MO, US, 65605 Joplin, MO, US, 64804 Minonk, IL, US, 61760 Platte City, MO, US, 64079 Ste. Catherine, Quebec, CA, J5C 1L9 St-Damase, Quebec, CA, G0J 2J0 Merrick, NY, US, 11566 St. Raphael, Quebec, CA, G0R 4C0 Forsyth, MO, US, 65653 Sedalia, MO, US, 65301 Ashland, KY, US, 41101 BM, HM 07 Ozark, MO, US, 65721 Surprise, AZ, US, 85387 Keene, NH, US, 03431 Granby, MO, US, 64844 Donnacona, Quebec, CA, G3M 1B5 Nevada, MO, US, 64772 Lockwood, MO, US, 65682 Girard, IL, US, 62640 Baxter Springs, KS, US, 66713 Riverton, KS, US, 66770 Riviere-du-Loup, Quebec, CA, G5R 5B7 Apple Valley, CA, US, 92308 Caribou, ME, US, 04736 Concord, NH, US, 03301 Rawdon, Quebec, CA, J0K 1S0 Hooksett, NH, US, 03010 Concord, NH, US, 03301 Bolivar, MO, US, 65613 Windsor Locks, CT, US, 06096-2335 Dorchester, WI, US, 54225 Tinker, New Brunswick, CA, E7H 5A8 Hollister, MO, US, 65672 Fall River, MA, US, 02721 Vandalia, IL, US, 62471 Lebanon, NH, US, 03766-2637 Tilton, NH, US, 03276 Elk Mound, WI, US, 54739 Tahoe Vista, CA, US, 96148 Buffalo, MO, US, 65622 Mont-Laurier, Quebec, CA, J9L 2A2 Tyrone, PA, US, 16686 Massena, NY, US, 13662 Gloucester, VA, US, 23061 Columbus, GA, US, 31901 Manchester, NH, US, 03101 Ozark, MO, US, 65721 Asbury, MO, US, 64832 Alma Center, WI, US, 54611 Fredericton, New Brunswick, CA, E3B 7G5 Newburgh, NY, US, 12550 Baxter Springs, KS, US, 66713 Lynch Station, VA, US, 24571 Seneca, MO, US, 64865 Noel, MO, US, 64854 Nashua, NH, US, 03060 Nixa, MO, US, 65714-7969 Pierce City, MO, US, 65723 Sierra Vista, AZ, US, 85635 Galesburg, KS, US, 66740 Columbus, OH, US, 43004 Anderson, MO, US, 64851 Londonderry, NH, US, 03053 Henrietta, MO, US, 64036 Fall River, MA, US, 02724 Kirksville, MO, US, 63501 Cornwall, ON, CA, K6H 5R6 Hewlett, NY, US, 11557 Goodyear, AZ, US, 85395 Saint John, New Brunswick, CA, E2K 2Y6 Moncton, New Brunswick, CA, E1E 3R8 Gravette, AR, US, 72736 Ash Grove, MO, US, 65604 Neosho, MO, US, 64850 Sardinia, OH, US, 45171 Humansville, MO, US, 65674 Ste. Brigitte des Saults, Quebec, CA, J0C 1E0 Marshall, MO, US, 65340 Columbus, KS, US, 66725 Goodyear, AZ, US, 85338 Pine Bluff, AR, US, 71601 Billings, MO, US, 65610 Sheridan, IL, US, 60551 Rio Rico, AZ, US, 85648 Sikeston, MO, US, 63801 Laforce, Quebec, CA, J0Z 2J0 Maryville, MO, US, 64468 Red Deer, AB, CA, T4G 0K1 Joplin, MO, US, 64804 Webb City, MO, US, 64870 Gainesville, GA, US, 30501 South Lake Tahoe, CA, US, 96150 Fall River, MA, US, 02721 Ogdensburg, NY, US, 13669 Oakville, ON, CA, L6J 2X1 Salem, NH, US, 03079 St. Leon, MB, CA, R0G 2E0 Londonderry, NH, US, 03053 Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. Purpose The Manager of Voice of the Customer is responsible for developing and executing Liberty's Market Research and Customer Satisfaction Program. This program will ensure Liberty understands the sentiment of our customers and continuously improves on pain points and removes operational inefficiencies. In the long-term the Manager of Voice of the Customer establishes as robust market research portfolio that uses data for insights. Business leaders across Liberty will be working with the VOC team to turn insights into tangible outcomes. This role bridges the gap between in-house research and industry benchmarking. The Manager will guide a team of analysts and brief Leadership on appropriate Key Performance Indicators suitable for a pure play utility in Water, Gas and Electricity. They collaborate with internal and external stakeholders to deliver customer-centric, and cost-effective utility services. Accountabilities * Oversee Liberty's Voice of the Customer Program ensuring the enterprise utilizes customer feedback through surveying and feedback programs * Recommend and implement process improvements based on data insights. * Support the Manager of Data Analytics and Manager Voice of Customer with process design and workshops to jointly improve Liberty's Customer Excellence. * Jointly develop long-term plans for business transformation, technology adoption, and workforce optimization. * Lead and mentor Analysts. * Work with cross-functional teams to analyze operational data for trend identification, inefficiencies, and opportunities. * Stay informed on industry trends and regulatory changes. * Conduct external research using market research standards * Identify opportunities, design and plan operational strategies aligned with organizational goals. * Brief cross-functional team members on Customer sentiments to improve service reliability, cost efficiency, and customer satisfaction. * Collaborate with internal and external stakeholders * Provide data-driven updates to leadership regarding improvement initiatives, results, and recommendations. * Identify opportunities to improve Customer Excellence, implement industry best practices, and KPI's. Education and Experience * Bachelor's degree in Business, Operations, or a related field (or equivalent experience). * Prior experience associated with market research and customer feedback programs, operational experience is an asset * 5+years of experience in a large-scale utility or regulated industry contact center environment. * 3+years management experience. * Strong proficiency in market research, certifications are an asset. What We Offer As a valued member of our team, you will enjoy competitive pay that reflects your skills and experience. You will also have access to a comprehensive benefits package that includes: * Medical, Dental, and Vision coverage & a 401K plan with a 5% match, effective day one * Annual bonus and merit increase eligibility * Life insurance, and short-term & long-term disability * Employee Stock Purchase Program * Free Employee Assistance Program & Headspace account * 3 weeks of vacation, 5 sick days, 12 paid company holidays, & 3 paid volunteer days * Tuition reimbursement, professional development opportunities, & reimbursement for certification costs * Reward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environment Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally. For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged - Sustaining Energy and Water for Life. Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction. With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our "Think Global, Act Local" business model. We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity. We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities. Nearest Major Market: Joplin
    $31k-52k yearly est. 55d ago
  • Customer Care Manager - In Office

    The Nuckolls Agency

    Customer service manager job in Arma, KS

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 13d ago
  • HVAC Service Manager

    Paschal Air, Plumbing & Electric

    Customer service manager job in Joplin, MO

    We are looking for a HVAC Service Manager to join our team! A career at Paschal is more than just a job. Here, we value respect, integrity, and service above all else. Paschal provides the tools you need to succeed, both in your career, and in other aspects of your own life. We are serious about maintaining our team-oriented culture centered on our Customers, our Employees, and the Company in that order - while having a lot of fun doing it! What you'll love about working for us : Paid Time Off your first year of employment Paid Holidays Medical, vision, dental, life, accident, and disability insurance Retirement savings with a company match Company paid life insurance Tuition/training reimbursement What you'll be doing: Oversee the company's HVAC Field Service Supervisors and HVAC Field Technicians. Responsible for interviewing, hiring, coaching, counseling, discipline, and training. Lead and develop employees by motivating the team to work at their maximum productivity. Ensure performance management, coaching, and development of team members through established HR processes and disciplinary actions. Research and resolve customer issues and complaints to ensure customer satisfaction. Monitor procedures to ensure high level of customer satisfaction through timely and effective communications with staff. Ensure field technicians understand and execute three-point customer contact for service/maintenance calls, how to perform data entry, phone set-up and transfer of information. Maintain a safe and healthy work environment by following and enforcing standards, procedures, and complying with regulations. Build trust and rapport with coworkers to foster an environment of teamwork and support of the company culture. All other duties as assigned. Successful Candidate Must Possess the Following Qualifications: Desire to be part of a winning team Possession of a valid driver's license and good driving record. Have great customer service. Be a leader and mentor to others. Possess the ability to grow and train a team. Have a servant's mentality. Be motivated with a desire to win. Possession of a valid driver's license and good driving record. Possess great mechanical aptitude. Strong ability to read and understand technical instructions. Good written and verbal communication skills. Ability to create concise yet informative service performance and other technical notes in a shared environment. Strong knowledge of equipment, tools and methods commonly applied in repairing air conditioning and heating equipment. Knowledge of principles of operation of HVAC systems and safety practices. Accurate diagnostics ability. Excellent ability to explain technical information to clients. Computer knowledge and the ability to apply the necessary software tools, such as time keeping, customer billing and applying credit card payments. Ability to attract, hire, train and retain field technicians. Previous supervisory experience preferred. Applicable HVAC licensures by an accredited institution in accordance with varying state requirements. Previous HVAC installation experience. This position is considered a safety sensitive position, successful completion of a preemployment drug screen and background check is required. Paschal Heating and Air Conditioning Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All employment decisions at Paschal Heating and Air Conditioning Co., Inc. are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex, national origin, disability, or any other characteristic protected by federal, state, or local laws.
    $46k-76k yearly est. Auto-Apply 11d ago
  • Service Manager

    Hall's Culligan Water

    Customer service manager job in Joplin, MO

    As the premium provider of drinking water and water treatment services for the greater part of a century, Hall's Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service. As a Hall's Culligan Service Manager, you'll be responsible for ensuring the delivery of exceptional service experiences while maintaining high standards of efficiency, safety, and team development. This role oversees all aspects of the service department, including personnel management, inventory control, installation and repair processes, and warranty handling. By fostering a culture rooted in Hall's values, the Service Manager plays a critical role in connecting field operations with broader business goals. This includes managing service-related functions within a P&L framework, coaching team members to recognize sales opportunities, and ensuring that each customer interaction reflects professionalism and trust. Through strong leadership and operational insight, the Service Manager contributes directly to customer satisfaction, team performance, and overall business growth. Why you'll love working here: We offer a full-time, Monday-Friday work schedule. Base salary plus bonus' You'll receive paid time off (PTO) at a generous accrual rate. We'll make sure you stay connected and equipped with a company cell phone, computer, and iPad to perform your role. Whether you're at the dealership or on the go, we supply all necessary office materials and electronic tools for your convenience. You'll be eligible for a full benefits package, including a 401k with company match, following your introductory period. We're a stable and growing family-oriented company who regularly offers career advancement opportunities. We believe in upskilling our employees and promoting from within. You'll have the opportunity to utilize Culligan equipment in your home free of charge! What you'll do: Service Team Operations & Development: Aim for a 100% installation completion rate every day. Provide guidance and hands-on training on diagnosing, troubleshooting, and repairing water treatment equipment. Oversee daily workflows and documentation, ensuring timely submission of payments and activity sheets by all Service Technicians. Monitor quality standards across service visits, ensuring consistency and thoroughness in residential and commercial environments. Ensures the service personnel complete installations thoroughly and by Company Standard Operating Procedures (SOP's.) Educate team members on success metrics, and align team priorities. Customer Experience Champion: Ensure service personnel resolve service issues promptly and effectively for both residential and commercial customers. Handle escalated customer concerns, working toward satisfactory resolutions while maintaining a professional and positive experience. Collaborate with the team to continuously improve service processes, ensuring consistent customer satisfaction and long-term relationships. Track and share customer callback metrics. Monitor and leverage Voice of the Customer (VOC) feedback to guide team. Asset & Equipment Management: Ensure inventory levels are accurate and that older equipment is rotated appropriately to maintain product usability and reduce waste. Maintain clear, up-to-date, and accurate records related to inventory, service activities, and parts usage. Take responsibility for monthly warranty control processes and RMA (Return Merchandise Authorization) submissions to vendors. Maintain consistent and effective warranty control procedures to support service quality and minimize financial loss. Responsible for the maintenance of the service vehicle fleet to minimize potential truck downtime through regularly scheduled preventative maintenance. Supervise that all service vehicles are cleaned regularly (inside and out) so that we present a favorable public image through our vehicles. Business Development: Operate effectively within a P&L (Profit and Loss) framework by understanding key financial drivers, managing service costs, and supporting overall profitability goals. Coach services techs to recognize and act on sales opportunities that align with customer needs - whether equipment, supplies, or upgrades. Reinforce the importance of turning routine service into relationship-building moments that can lead to upselling and long-term customer loyalty. Collaborate with sales reps to ensure service/installation calls are handled professionally and strategically to support long-term customer retention and business growth. Safety & Compliance: Ensure service operations comply with all safety regulations, industry standards, and company policies. Lead safety training and enforce protocols to maintain a safe environment for employees and customers. Oversee incident reporting and investigations, ensuring proper documentation and resolution. Respond to emergencies, providing direction to minimize disruption and ensure safety. Maintain compliance with legal requirements and safety standards, working with legal and insurance teams as needed. Ensure confidentiality of sensitive customer and employee information. Where you'll work: Our Service Managers spend time both working in the dealership and off-site supervising installations which requires travel to customer locations. In this role, you'll be exposed to both indoor and outdoor working environments, and should be comfortable working a variety of in-home conditions, including situations involving pets. You may occasionally have to work in tight spaces, such as a crawl space or attic, and can expect this role to be physically demanding, as it requires the employee to stand, kneel, bend, and lift heavy equipment up to 100lbs. Who should apply: In our Service Managers, we're seeking leadership characteristics that align with the values of the Hall's Organization. The right candidate for this role will have the ability to create alignment amongst their own team, as well as the other departments of the dealership. Additionally, the role will be responsible for holding staff accountable to in turn drive results. To be successful, this leader must demonstrate strong business acumen to deeply understand how decisions impact both the customer and the bottom line. This role will act as a champion of customer service culture, ensuring that every team member is keenly focused on delivering a fantastic customer experience. And just as importantly, this roll will support on attracting, developing, and retaining top talent to build a high-performing, engaged team. Your qualifications: Plumbing experience is preferred. Valid driver's license with no restrictions or limitations. Must be at least 18 years of age and able to pass/maintain an acceptable driving record. Must be able to safely operate a commercial vehicle for 8-10 hours daily. Strong problem-solving abilities and attention to detail. Proficiency in using hand tools, basic power tools, and electronics. Comfortable with regular computer use, with a basic understand of Microsoft Office Suite. Must remain physically capable, with or without reasonable accommodation, to perform the duties required of this position. Must be able to successfully pass criminal background and drug screening, as well as ongoing screening, checks per company requirements.
    $46k-76k yearly est. 32d ago
  • Manager-Rehab Services Pittsburg

    Mercy Health 4.4company rating

    Customer service manager job in Pittsburg, KS

    Find your calling at Mercy!The Therapy Manager assures the delivery of safe, high-quality and cost-effective therapy services by competent therapists and assistants. They ensure the efficient utilization of available resources to meet productivity and financial goals. The Therapy Manager works collaboratively and effectively with other administrative personnel, physicians and co-workers throughout the Ministry to enhance communication, share pertinent data and improve processes across the continuum. The Therapy Manager ensures that there is appropriate managerial oversight of inpatient services and ensures appropriate staffing to provide patient care services. They are leaders who inspire a shared vision, demonstrating the value of change and presenting to co-workers with enthusiasm. The Therapy Manager models the way by setting professional standards, having a positive attitude and engaging co-workers to become leaders in change. They challenge the current process and enable others to promote change by providing support, mentorship and guidance to those who provide direct patient care. The Therapy Manager encourages co-workers by providing both public and private recognition and connecting on a personal level with those that they serve. The Therapy Manager holds direct and indirect care providers accountable for their professional responsibilities and adherence to regulatory guidelines. The Therapy Manager performs duties and responsibilities in a manner consistent with the Mission, Values and Mercy Service Standards.Position Details: Education: Graduated from an approved physical therapy, occupational therapy or speech-language pathology program. Licensure: Current license in the state of practice. Experience: A minimum of three years' experience in physical therapy, occupational therapy or speech-language pathology. Certifications: Must have current American Heart Association Healthcare Provider card or complete course within their probationary period. Other: Demonstrates skills in human relations and communication including written, verbal and electronic. Demonstrates clinical competence in inpatient care delivery. Possesses the ability to assess data and assist co-workers in providing an appropriate level of care. Performs responsibilities while fulfilling the philosophy of Mercy Health System in providing care to those served. Makes decision and determines actions using our Mercy Core Values as a guide. Working conditions, mental and physical requirements: Stand, sit and walk most of the time on duty. Meet therapy services-specific physical demands. May be required to work as needed: Equipment/treatment media used in physical therapy, occupational therapy or speech-language pathology practice. Preferred Education: Master's preferred. Preferred Experience: Management experience preferred. Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
    $31k-47k yearly est. 13d ago
  • Store Manager - Victoria's Secret - Northpark - Joplin, MO

    Victoria's Secret 4.1company rating

    Customer service manager job in Joplin, MO

    A Victoria's Secret & Co Store Manager is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales at Victoria's Secret. This role reports to the District Manager. Primary Responsibility: The Store Manager has the primary responsibility of driving top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Store Manager ensures operational excellence through visual merchandising, payroll management, inventory control, and delivering on our operational standards. The Store Manager drives consistency in performance and execution through business insights and actions to deliver results. It is their responsibility to coach and develop leaders within their area of responsibility by being a content expert in all areas of the store: brand, team and operations. They also own or oversee the weekly schedules of leaders and associates Direct Reports as assigned (based on store volume): Customer Experience Manager(s), Customer Experience Leads(s), and Associates All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of the brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks Click here for benefit details related to this position. Minimum Salary: $54,900.00 Maximum Salary: $68,600.00 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Ability to improve customer satisfaction and drive customer loyalty. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. * Ability to monitor/track progress and incorporate feedback into decision-making. * Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 10+ years of retail leadership experience preferred We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
    $54.9k-68.6k yearly 14d ago
  • Retail Store Manager-maurices

    Maurices 3.4company rating

    Customer service manager job in Pittsburg, KS

    Brand Overview:As a hometown specialty retailer, maurices is deeply committed to bringing affordable, versatile, and flattering fashion to small towns across North America. We inspire women of all ages to look and feel their best - just as they are. With 900+ stores, we've earned our reputation as a leader in hometown fashion. The true secret to our success is deeply rooted in our commitment to our values.Ready to apply? We currently have an opportunity for a Retail Store Manager-maurices to join our team located at our Store 0332-Meadowbrook Mall-maurices-Pittsburg, KS 66762. Ready to help bring feel good fashion for real lifeâ„¢ to hometowns across North America? We're looking for individuals with a passion for fashion that have what it takes to give the kind of exceptional service our customers know, love and deserve from us. Since 1931, we've helped women look and feel their best every day - making maurices not only a special place to shop, but a great place to work and connect. Apply today! Position Overview: What you'll do: Being a maurices full-time retail store manager means that you'll get the opportunity to lead a team of talented associates to create an unforgettable experience that leaves our customers looking and feeling their best. This role builds and supervises a high-performance team of 8-20, including 3-4 members of management. Key responsibilities include: Inspiring and directing a team focused on customer obsession and driving and achieving goals (sales, loyalty, talent) Leading talent selection, associate development, onboarding, training and retention Managing the omni-channel business through visual presentation, sound operational practices and manage store expenses Connecting with the community to increase awareness Driving new ideas, sharing information with others, and creating solutions What you'll get in return: A growth-minded atmosphere, positive and supported environment A flexible work schedule Ability to influence a team and implement growth strategy Career Development opportunities Occasions to encourage connecting and actively participating in community events A 40% discount Well-rounded benefits offering, including mental, physical and health resources Position Requirements: Store Manager candidates are skilled individuals with: Previous management experience, required. Specialty retail store management experience, preferred Proven ability to identify and develop talent and influence a positive team atmosphere Ability to make sound decisions, take action, and achieve results Computer Proficiency, necessary Availability to work day, evening, and weekend hours The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. All replies confidential - maurices is an equal opportunity employer. Location: Store 0332-Meadowbrook Mall-maurices-Pittsburg, KS 66762 Position Type:Regular/Full time Benefits Overview: ********************************* Equal Employment Opportunity The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business. The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process. Note to Applicants: Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.
    $25k-40k yearly est. Auto-Apply 60d+ ago
  • General Manager

    Cards Holdings, Inc.

    Customer service manager job in Pittsburg, KS

    As part of CARDS' application process, and to be considered for any position at CARDS, please complete the Culture Index Survey (CI) along with your application. You will need to copy and paste the link in your URL to access the CI Survey: **************************************************** Once we receive your completed CI Survey, your application will then be considered. Reports to: Vice President of Operations Duties: Oversee day-to-day functions of the entire division including but not limited to operations, budgeting, purchasing, maintenance, safety, hiring, training and performance management. Manage operations in assigned division, establishing schedules and assignments, defining goals, communicating expectations and problem solving. Develop strategies to grow revenue and increase efficiencies. Oversee purchases in accordance with Company guidelines - track expenditures, review sourcing for best pricing, prepare budget and plan for future needs. Oversee compliance with all safety rules, regulations and protocol, putting in place remediation measures where deficiencies are noted, investigating accidents and following all reporting requirements. Charges each employee with responsibility to maintain safety awareness at all times and to actively contribute to the creation of a safe work environment. Manage maintenance and repair activities to minimize disruptions to daily activities and to control costs. Ensure that routine maintenance is carried out on the recommended schedule. Develop alternative solutions when a vehicle repair is delayed in order to maintain the established service. Ensure that customers experience a high level of satisfaction by providing dependable service as well as prompt and workable solutions to problems. Fill vacant positions in division with an eye to retention and promotability. Continually search for talent and anticipate future needs by being proactive in identifying potential candidates. Train and serve as mentor to employees under your area of responsibility in order to equip them with the knowledge and skills that will enable them to excel in their current role and to prepare their future potential for greater responsibility in the company. Manage performance of employees in assigned division, offering guidance and encouragement and providing coaching as necessary. Develop performance improvement plans when employee is underperforming in order to establish goals, clarify expectations, and establish timelines for change. Pay & Benefits: Who doesn't like to get paid weekly? We like it so we provide weekly pay! Multiple Health Plans to choose from, with 50% Company paid Employee and Dependent Plans Dental Vision We Pay for your $30,000 Life Insurance! 100% Company Paid Short-Term Disability Insurance Retirement Plan with a company match up to 5% Safety and Retention Incentives! Paid Time Off Access to employee discount through LifeMart! CARDS offers a competitive base salary, opportunity to earn incentive pay, and a comprehensive employee benefits package. Submit resume and salary history for consideration. Only applicants who meet minimum qualifications will be considered and only individuals selected for an interview will be contacted. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
    $33k-59k yearly est. Auto-Apply 60d+ ago
  • General Manager

    Arby's, Flynn Group

    Customer service manager job in Pittsburg, KS

    Flynn Arby's joined Flynn Group in 2018 with the acquisition of 300+ restaurants. Today we are the largest Arby's franchisee in the world and continue grow by building new stores and acquiring other franchise operators. We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One. We are excited to announce an exceptional opportunity to join our world-class team at Flynn Arby's as a General Manager. If you have a passion for the Food/Hospitality industry, a proven track record of success, and the ambition to lead a team to new heights, then this is the perfect role for you! As a General Manager at Flynn Arby's, you will have the chance to showcase your leadership skills, collaborate with a dedicated team, and contribute to the flawless execution of our operations. Responsibilities: + Create and implement strategies to enhance operational efficiency and maintain high levels of customer satisfaction. + Lead, mentor, and coach a team of individuals who consistently demonstrate exceptional work behaviors to ensure outstanding customer service and satisfaction. + Manage daily operations, including inventory control, staff scheduling, and cash management. + Implement and maintain strict adherence to all company policies, procedures, and food safety standards. + Drive sales growth through effective marketing initiatives and the successful execution of promotional campaigns. + Monitor and analyze financial performance, identify areas for improvement, and implement action plans to achieve targets. + Foster a positive work environment that promotes teamwork, collaboration, and personal development. + Ensure compliance with all regulatory requirements and maintain a safe and clean work environment. Requirements: + Proven experience as a General Manager in the Food/Hospitality industry, with a track record of successfully managing a high-volume establishment. + Exceptional leadership skills, with the ability to inspire and motivate a diverse team. + Strong understanding of business operations and the ability to analyze financial data for informed decision-making. + Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, suppliers, and team members. + Organized and meticulous, with the ability to effectively manage multiple tasks and prioritize in a fast-paced setting. + Knowledge of local health and safety regulations. + Flexibility to work evenings, weekends, and holidays as required. This position offers a robust benefits package, Health Savings Account (HSA), Short & Long Term Disability, Life Insurance, Legal Plan, Pet Insurance, Employee Assistance Program (EAP), 401(K) Plan + Company Match, Paid Time Off, Employee Resource Group(s), Tuition Reimbursement program through Colorado Technical University, and much, much more! (Full Time / Part-Time must work at least 30 hours a week) Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!
    $33k-59k yearly est. 60d+ ago
  • General Manager(09630) - 716 S Broadway

    Domino's Franchise

    Customer service manager job in Pittsburg, KS

    Job DescriptionABOUT THE JOB You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically general managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask. You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now! JOB REQUIREMENTS AND DUTIES You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew. In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance& punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! QUALIFICATIONS General job duties for all store team members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. WORK CONDITIONS Exposure to Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts. SENSING Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. PHYSICAL REQUIREMENTS including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking For short distances for short durations. Surfaces include ceramic tilebricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48. Sitting Paperwork is normally completed in an office at a desk or table. Lifting Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72 high. Carrying Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push. Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Additional Information Additional Job DetailsStooping/Bending Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching Reaching is performed continuously; up, down and forward. Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. DRIVING SPECIFIC JOB DUTIES Deliver product by car and then to door of customer. Deliver flyers and door hangers. REQUIRES Valid driver's license with safe driving record meeting company standards. Access to an insured vehicle which can be used for delivery. ESSENTIAL SKILLS Navigational skills to read a map, locate addresses within designated delivery area. Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product. PHYSICAL DEMANDS Carrying During delivery, carry pizzas and beverages while performing walking and climbing duties. Driving Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift. Walking Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location. Climbing During delivery of product, navigation of five or more flights of stairs may be required. WORK CONDITIONS Exposure To Varying and sometimes adverse weather conditions when delivering product, driving and couponing. SENSING Far vision and night vision for driving.
    $33k-59k yearly est. 6d ago
  • General Manager

    Mac Sales and Leasing

    Customer service manager job in Joplin, MO

    Description MAC Sales and Leasing is a premier provider of Rent-To-Own (RTO) furniture, appliances, electronics, and computers in the United States. The company is poised for rapid expansion in the coming years, with plans to open new locations nationwide. Come join our growing team! Benefits include: * Salary: $55,000 to $65,000 per year Plus Monthly Bonus potential * Paid Time Off * Closed on Sundays* * Discounts * Health & Retirement benefits (vary depending on location) General Manager Role Summary: The General Manager is the leader of the individual branch location. The General Manager performs a wide variety of job functions, directing, and coordinating store activities to ensure safe, professional, and profitable operations. The General Manager is accountable for meeting company objectives and adhering to company policies. * This is an in-person job and only available physically at the specified location. * You must be over the age of 21 to be considered for this position. Principal Responsibilities: * Acquire and Maintain Customers * Compliance with all applicable federal, state and local statutes * Implement sales and marketing programs * Decipher, prepare and review financial statements and store reports * Ensure adequate availability of merchandise at all times * Fill out paperwork for submission to corporate support * Follow monthly marketing plans * Maintain company vehicles within safe operating standards * Managing inventory and cash assets * Meeting company standards for quality, customer service and safety * Meet and exceed target sales and revenue goals * Implementing marketing and growth plans * Prepare daily work schedules, assign tasks, evaluate employee performance; discipline, enforce company policy and terminate when appropriate * Provide a safe, clean environment for customers and associates * Recruit, hire, and train to ensure efficient operations * Set goals and conduct weekly staff meetings * Store Management * Train and develop associates More Requirements/Responsibilities General Manager Requirements: * Any combination of education and experience providing the necessary skills and knowledge are acceptable. Typical qualifications would be equivalent to: * Associate or Bachelor's degree with course work in business, accounting, marketing or management. * Two years' experience in retail or other business emphasizing customer service, account management or merchandising. * Must be over the age of 21 to drive a vehicle for work (insurance requirement) Physical Requirements: * Routine lifting, loading, and moving of merchandise (50-300 pounds) using a dolly * Stooping, bending, pulling, reaching, and grabbing * Ability to traverse multiple flights of stairs while carrying furniture, appliances, and electronics * Prolonged periods of driving and standing * Ability to work in various indoor and outdoor climates and weather conditions Additional Information: * Buddy's Home Furnishings is an Equal Opportunity Employer and a Drug-Free Workplace. * A detailed background check, including driving history and drug screening, is required. Special Instructions Please do not send any emails, resumes, or call. We are making it really easy to apply for this position. Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one. ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
    $55k-65k yearly 48d ago
  • Day Prep - Chicken Mary's

    Jake's Fireworks 3.6company rating

    Customer service manager job in Pittsburg, KS

    We are seeking Day Prep Staff to join our team in ensuring our kitchen is ready for smooth lunch and dinner service. The ideal candidate will be dependable, detail-oriented, and able to work efficiently in a team environment. Responsibilities: Prepare ingredients, sauces, and other items according to recipes Wash, chop, and portion food items for service Label and store ingredients properly to maintain freshness Assist cooks and kitchen staff with prep tasks as needed Maintain a clean and organized prep area Follow all food safety and sanitation guidelines Monitor inventory levels and communicate shortages to management Qualifications: Previous kitchen or prep experience preferred (training provided) Familiarity with food safety and kitchen sanitation practices Ability to follow recipes and instructions accurately Strong organizational skills and attention to detail Ability to work independently and as part of a team Dependability and punctuality are essential If you are looking to play a key role in keeping our kitchen running smoothly, this role is a great fit. Join us in preparing the quality ingredients that make our guests' dining experiences memorable. Job Types: Full-time Benefits: Employee discount Flexible schedule Health insurance Ability to Commute: Pittsburg, KS 66762 (Required) Ability to Relocate: Pittsburg, KS 66762: Relocate before starting work (Required) Work Location: In person Apply in person by visiting Chicken Mary's, located at 1133 E 600th Ave, Pittsburg, KS. Paper applications are available during regular business hours (Tuesday thru Sunday, 4pm to 8pm).
    $27k-36k yearly est. 60d+ ago
  • General Manager

    Flynn Pizza Hut

    Customer service manager job in Parsons, KS

    Flynn Hut joined the Pizza Hut system in 2021. In 2023, we expanded internationally acquiring Pizza Hut's master franchisee in Australia with 260+ units. Today we are the largest Pizza Hut franchisee in the world with 1200+ locations and are operating in 2 Countries. We continue to grow by building new stores and acquiring other franchise operators. We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world-class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion and Win as One. **Pizza Hut Restaurant General Manager - Grow your career while making your customers and employees feel like family with smiles, collaboration, and dedication.** If you are an experienced leader, it is time to start a career with us. We are seeking someone who excels at leading teams, enjoys hiring and training, and is committed to delivering outstanding service to our guests. You love learning and guiding others new things and motivating them to work together on the restaurant goals, team development, food safety, P&L management, marketing, and more. If you are an experienced restaurant or retail manager, make the switch and continue to accelerate your management career with us. Because at Pizza Hut, you can do all that - and more. You will work with smart, eager, experienced, fun people. And you should expect training, growth, with plenty of excitement, unique challenges, and a world of opportunity. Additional Information: Keep in mind, this is just basic information. You will find out more after you apply! So, if you want a management career with an innovative company, look no further than Pizza Hut. Additional Benefits: Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!
    $33k-59k yearly est. 60d+ ago
  • Customer Service Manager - In Office

    The Nuckolls Agency

    Customer service manager job in Baxter Springs, KS

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 13d ago
  • Electric Service Manager

    Paschal Air, Plumbing & Electric

    Customer service manager job in Joplin, MO

    Job Description We're looking for an Electric Service Manager to lead and support electrical service operations across multiple locations. A career at Paschal Home Services is more than just a job. We value respect, integrity, and service above all else and provide the tools, training, and support you need to succeed. Our culture is centered on serving our Customers, our Employees, and the Company-in that order-while building strong teams and delivering consistent results across every location we serve. What you'll love about working for us: Competitive pay Paid Time Off your first year of employment Paid Holidays Medical, vision, dental, life, accident, and disability insurance Retirement savings with a company match Company paid life insurance Tuition/training reimbursement What you'll be doing: Provide leadership and oversight for electrical service operations across multiple branch locations Partner with General Managers and field leadership to ensure consistent execution of Paschal standards Recruit, hire, onboard, train, and develop electricians, technicians, and support staff across locations Coach and mentor location leaders to drive performance, accountability, and engagement Establish and monitor KPIs related to safety, quality, productivity, revenue, and customer satisfaction Set performance expectations, provide regular feedback, and participate in performance evaluations Monitor departmental budgets and financial performance across assigned locations Identify operational gaps and implement process improvements to drive consistency and scalability Resolve escalated customer concerns and support teams in delivering exceptional service Ensure compliance with all local, state, and federal electrical codes and regulations Oversee inventory standards, tools, and equipment to support efficient operations Champion safety initiatives and enforce safety policies across all locations Support growth initiatives, including new market expansion and team scaling Perform other duties as assigned What We're Looking For: Proven ability to lead, coach, and influence teams across multiple locations Strong customer-first mindset with a servant-leader approach Valid driver's license with a clean driving record and willingness to travel between locations Required professional certifications or licenses (such as a Master Electrician license, as applicable) Several years of experience in electrical services with progressive leadership responsibility Demonstrated success managing performance, budgets, and operational metrics Strong understanding of electrical systems, codes, and industry best practices Excellent communication, organizational, and leadership skills Proficiency with project management tools and standard office applications Commitment to safety, quality, and continuous improvement This position is considered safety-sensitive; successful completion of a pre-employment drug screen and background check is required Paschal Home Services, LLC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All employment decisions at Paschal Home Services, LLC. are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex, national origin, disability, or any other characteristic protected by federal, state, or local laws. Powered by JazzHR C3rm2UHtkH
    $46k-76k yearly est. 12d ago
  • Day Prep - Chicken Mary's

    Jake's Fireworks 3.6company rating

    Customer service manager job in Pittsburg, KS

    Job Description We are seeking Day Prep Staff to join our team in ensuring our kitchen is ready for smooth lunch and dinner service. The ideal candidate will be dependable, detail-oriented, and able to work efficiently in a team environment. Responsibilities: Prepare ingredients, sauces, and other items according to recipes Wash, chop, and portion food items for service Label and store ingredients properly to maintain freshness Assist cooks and kitchen staff with prep tasks as needed Maintain a clean and organized prep area Follow all food safety and sanitation guidelines Monitor inventory levels and communicate shortages to management Qualifications: Previous kitchen or prep experience preferred (training provided) Familiarity with food safety and kitchen sanitation practices Ability to follow recipes and instructions accurately Strong organizational skills and attention to detail Ability to work independently and as part of a team Dependability and punctuality are essential If you are looking to play a key role in keeping our kitchen running smoothly, this role is a great fit. Join us in preparing the quality ingredients that make our guests' dining experiences memorable. Job Types: Full-time Benefits: Employee discount Flexible schedule Health insurance Ability to Commute: Pittsburg, KS 66762 (Required) Ability to Relocate: Pittsburg, KS 66762: Relocate before starting work (Required) Work Location: In person Apply in person by visiting Chicken Mary's, located at 1133 E 600th Ave, Pittsburg, KS. Paper applications are available during regular business hours (Tuesday thru Sunday, 4pm to 8pm). #hc200195
    $27k-36k yearly est. 9d ago
  • General Manager

    Arby's, Flynn Group

    Customer service manager job in Webb City, MO

    Flynn Arby's joined Flynn Group in 2018 with the acquisition of 300+ restaurants. Today we are the largest Arby's franchisee in the world and continue grow by building new stores and acquiring other franchise operators. We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One. We are excited to announce an exceptional opportunity to join our world-class team at Flynn Arby's as a General Manager. If you have a passion for the Food/Hospitality industry, a proven track record of success, and the ambition to lead a team to new heights, then this is the perfect role for you! As a General Manager at Flynn Arby's, you will have the chance to showcase your leadership skills, collaborate with a dedicated team, and contribute to the flawless execution of our operations. Responsibilities: + Create and implement strategies to enhance operational efficiency and maintain high levels of customer satisfaction. + Lead, mentor, and coach a team of individuals who consistently demonstrate exceptional work behaviors to ensure outstanding customer service and satisfaction. + Manage daily operations, including inventory control, staff scheduling, and cash management. + Implement and maintain strict adherence to all company policies, procedures, and food safety standards. + Drive sales growth through effective marketing initiatives and the successful execution of promotional campaigns. + Monitor and analyze financial performance, identify areas for improvement, and implement action plans to achieve targets. + Foster a positive work environment that promotes teamwork, collaboration, and personal development. + Ensure compliance with all regulatory requirements and maintain a safe and clean work environment. Requirements: + Proven experience as a General Manager in the Food/Hospitality industry, with a track record of successfully managing a high-volume establishment. + Exceptional leadership skills, with the ability to inspire and motivate a diverse team. + Strong understanding of business operations and the ability to analyze financial data for informed decision-making. + Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, suppliers, and team members. + Organized and meticulous, with the ability to effectively manage multiple tasks and prioritize in a fast-paced setting. + Knowledge of local health and safety regulations. + Flexibility to work evenings, weekends, and holidays as required. This position offers a robust benefits package, Health Savings Account (HSA), Short & Long Term Disability, Life Insurance, Legal Plan, Pet Insurance, Employee Assistance Program (EAP), 401(K) Plan + Company Match, Paid Time Off, Employee Resource Group(s), Tuition Reimbursement program through Colorado Technical University, and much, much more! (Full Time / Part-Time must work at least 30 hours a week) Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!
    $33k-58k yearly est. 60d+ ago
  • General Manager(09642) - 2101 Main St

    Domino's Franchise

    Customer service manager job in Parsons, KS

    Job DescriptionABOUT THE JOB You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically general managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask. You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now! JOB REQUIREMENTS AND DUTIES You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew. In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance& punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! QUALIFICATIONS General job duties for all store team members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. WORK CONDITIONS Exposure to Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts. SENSING Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. PHYSICAL REQUIREMENTS including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking For short distances for short durations. Surfaces include ceramic tilebricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48. Sitting Paperwork is normally completed in an office at a desk or table. Lifting Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72 high. Carrying Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push. Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Additional Information Additional Job DetailsStooping/Bending Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching Reaching is performed continuously; up, down and forward. Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. DRIVING SPECIFIC JOB DUTIES Deliver product by car and then to door of customer. Deliver flyers and door hangers. REQUIRES Valid driver's license with safe driving record meeting company standards. Access to an insured vehicle which can be used for delivery. ESSENTIAL SKILLS Navigational skills to read a map, locate addresses within designated delivery area. Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product. PHYSICAL DEMANDS Carrying During delivery, carry pizzas and beverages while performing walking and climbing duties. Driving Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift. Walking Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location. Climbing During delivery of product, navigation of five or more flights of stairs may be required. WORK CONDITIONS Exposure To Varying and sometimes adverse weather conditions when delivering product, driving and couponing. SENSING Far vision and night vision for driving.
    $33k-59k yearly est. 8d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Joplin, MO?

The average customer service manager in Joplin, MO earns between $24,000 and $69,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Joplin, MO

$40,000

What are the biggest employers of Customer Service Managers in Joplin, MO?

The biggest employers of Customer Service Managers in Joplin, MO are:
  1. Liberty Utilities
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