Customer service manager jobs in Killeen, TX - 454 jobs

Knauf Insulation North America is the world's fastest-growing insulation manufacturer. We are wholly committed to the conservation of the environment while also sustainably developing and manufacturing a comprehensive line of acoustical fiberglass insulation for residential, commercial, industrial, marine, OEM and metal building applications, using post-consumer recycled materials. We welcome passionate and creative individuals who thrive in an entrepreneurial, collaborative and ever-changing environment. We know how important your health, wellbeing, and financial strength is to you. To support you, we provide affordable benefits for you and your family members. "Supporting all aspects of the individual - self, health, wealth and community” Our benefits include: Medical, Dental, Vision - starting on day one! Virtual Medical Services 401(k) Retirement Plan (earn 100% matching on your first 6% and fully vested day one) Paid parental leave Company paid life insurance Tuition Reimbursement Vacation time to enjoy getting away Employee Assistance Program (EAP) Plus, more! Growth opportunities available! Apply online or contact us to hear why our employees appreciate being part of the Knauf family! About the Role: Join Knauf as the leader of our Customer Experience and Service Operations, where you'll shape how customers experience us from first order through ongoing partnership. You'll set the strategy and own the performance for order entry, order management, claims, and customer communications-using data to improve speed, quality, and consistency at scale. As a visible, hands-on leader, you'll mentor a high-performing team, streamline processes, and introduce smarter tools that make work easier for employees and customers alike. You'll partner closely with Sales, Supply Chain, Logistics, IT, Finance, and Manufacturing, and serve as a senior point of contact for strategic customers-bringing the voice of the customer into every decision. If you're energized by setting direction, delivering measurable results, and elevating the customer journey, this role offers the autonomy and impact you're looking for. Integrity, vision, professionalism, and passion are core to success here. Responsibilities Strategic Leadership Set the strategic direction for Customer Service in alignment with Knauf's business objectives and growth plans. Develop, improve, and implement service strategies, policies, procedures, and standards that elevate quality, productivity, and profitability. Define and manage KPIs for order entry and management, response time, issue resolution, and customer satisfaction, link performance to financial outcomes. Define what “best-in-class” looks like for Knauf through benchmarking and customer insights and hold the organization accountable for meeting those standards. Lead customer-focused initiatives that increase satisfaction, loyalty, and retention while supporting commercial goals. Operational Excellence Oversee end-to-end customer service operations, including order intake, order management, claims, and escalations; ensure standardized processes across businesses. Own the end-to-end claims process (e.g., freight damage/shortage, pricing disputes, credit/debit memos): establish policies and SOPs, approval matrices, documentation standards, and SLAs to ensure timely, accurate resolution and cost recovery; partner with Quality, Logistics, Sales, and Finance on root-cause prevention. Standardize order processes across businesses and implement continuous improvement to reduce errors and cycle times. Implement and optimize digital tools (ERP/CRM/analytics/knowledge base/self-service) to enhance visibility, efficiency, and customer experience. Handle complex and escalated customer service issues promptly and professionally. Establish and maintain Freight and Fuel Policies and updates; ensure clear communication of brand identity and corporate position. Serve as the senior Customer Service point of contact; maintain oversight of the phone system with effective tiered escalation and swift resolution. Collaborate cross-functionally to improve forecast accuracy, on-time delivery, fill rates, inventory allocation, and invoice accuracy. Ensure adherence to SOPs, SLAs, and compliance requirements; hold teams accountable for process compliance, quality, and continuous improvement. Perform other duties as assigned. Performance Management and Analytics Develop and track team and individual KPIs; coach for performance and implement corrective actions where needed. Benchmark KPIs against best-in-class standards; hold individuals and teams accountable via dashboards, reviews, and corrective action plans to achieve targets. Monitor service performance, customer satisfaction, claims and financial results; standardize reporting cadences and executive dashboards to drive decisions. Continuous Improvement Lead and drive cross-functional continuous improvement initiatives by proactively identifying opportunities to streamline order management and customer service processes, minimizing errors and inefficiencies. Champion process optimization efforts by deploying formal continuous improvement processes (ex. Lean Management) to identify root causes, address recurring issues and enhance operational performance. Monitor, analyze, and act on customer feedback and performance metrics to implement targeted enhancements, elevate service quality, and foster a culture of innovation and accountability across the team. Team Leadership Build, mentor, and retain a high-performing team of supervisors, claims managers, and customer service representatives. Directly manage the Claims Manager and Supervisors, including coaching, workload prioritization, performance management, and career development aligned to SLAs and quality standards. Set clear expectations and hold the team accountable to best-in-class service standards, KPIs, and compliant processes through regular coaching, feedback, and performance reviews. Foster a culture of safety, accountability, customer-first thinking, and continuous improvement. Develop and implement training programs to strengthen technical expertise, systems proficiency, call control, order management, and communication skills. Ensure succession planning, workforce development, and talent retention to support growth and resilience. Serve as the key backup to Customer Service Managers and Supervisors, providing day-to-day coverage for approvals, escalations, scheduling/workforce planning, and operational decision-making during absences or peak demand. Drives the highest levels of employee retention and engagement to ensure a sustainable workforce. Fosters a culture of innovation, collaboration, and accountability within the organization. Instills an environment of inclusion, where all employees feel that they can contribute and impact the company in a positive manner. Customer Engagement and Commercial Partnership Sponsor relationships for strategic customers, ensuring high-quality lifecycle support and proactive issue avoidance. Partner with Sales and Commercial teams to support audits, training, planning, business reviews, product availability, etc.; balance customer satisfaction with business performance. Drive initiatives that improve NPS/CSAT and enhance order management. Risk Management Ensure adherence to policies, customer messaging, service guidelines, freight and fuel updates, availability, and compliance requirements Qualifications Education: Bachelor's Degree in Business Administration or related field Experience: Minimum 5 years of experience in Customer Service, Product Management, or a similar customer-facing leadership role; manufacturing background preferred Knowledge, Skills and Abilities: Proficiency with Microsoft Office, ERP/MRP systems (SAP preferred), Salesforce, and Tableau. Strong administrative, organizational, communication, and people-leadership skills. Excellent mathematical, analytical, and problem-solving abilities; adept at objection handling and root-cause analysis. Proven expertise in call control, order management, time management, and documentation. Strategic thinker with demonstrated ability to set direction, execute, and deliver outcomes. Strong understanding of sales principles, methods, and strategies; ability to balance customer needs with business goals. Up-to-date awareness of industry trends and customer service best practices. Exceptional verbal presentation, active listening, and written communication skills. Highly motivated, hands-on, self-starter with strong attention to detail and follow-through. It is the policy of Knauf Insulation to provide equal employment opportunities to all qualified persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status or any other protected characteristic prohibited by applicable law. Not ready to apply? Connect with us for general consideration.

Its the dream job you never have to wake up from. At SONIC, youll whistle while you work, gaining a sense of accomplishment along the way. Youll interact with fantastic people, earn great pay, sport a cool uniform. As a SONIC Drive-In restaurant General Manager, you are indeed a generalleading your troops in a never-ending campaign to give America an infinitely more delicious food service experience. You will be involved in training and supporting drive-in restaurant employees, ensuring that food is delivered in a clean, safe and efficient manner and our customers have an excellent experience. Essential General Manager restaurant job duties are listed below: Manages, trains, monitors and coaches Crew/ Team members, Carhops and Skating Carhops Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices Performs restaurant opening and/or closing duties Prepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels Monitors and maintains restaurant inventory levels. Places orders for food, paper and other supplies within cost control procedures Completes and maintains all drive-in restaurant employment related records and payroll records Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times. Immediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints Interview and hire restaurant crew and management team members to achieve proper staffing levels Prepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial and/or sales trends Develop and implement a marketing plan Additional General Manager Requirements: High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred Minimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts without supervision Required to work a minimum 5 day workweek with 4 closing shifts (or 4 day workweek guaranteed) including irregular hours, nights, weekends and holidays Knowledge of recruiting, interviewing and selection practices Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations Leadership and supervisory practices and skills; effective verbal and written communication skills Basic accounting and computer skills Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems Problem solving, decision-making and conflict-resolution skills Willingness to abide by the appearance, uniform and hygiene standards at SONIC Sure, classic cars and vintage threads may be things of the past, but the Sonic Drive-In experience will always be groovy, right on, awesome, wicked, fab, the bees knees, cruisin . . . you get the picture! Its downright sensational!! All thats missing is you, so APPLY TODAY! SONIC and its independent franchise owners are Equal Opportunity Employers.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive performance across our customer service and sales operations. This role is ideal for a dynamic leader who can inspire teams, deliver measurable results, and ensure exceptional service for our clients. The ideal candidate is experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional experience in customer service, technical support, or back-office operations preferred. This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive programs. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: Lead and manage 5-10 call center supervisors overseeing inbound and outbound teams Coach and develop supervisors on customer service best practices and performance management Monitor and improve call center metrics, productivity, and service quality Foster a culture of accountability, continuous improvement, and excellence Oversee workforce management and set clear performance goals Develop strategies to enhance customer satisfaction across all service interactions Motivate teams to maximize sales opportunities and meet revenue targets Ensure accurate and timely payroll review and submission Track and analyze individual and team performance, addressing both strengths and areas for improvement Communicate process updates and key messages effectively to supervisors Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting Design and audit quality assurance strategies to ensure top-tier service delivery Manage hiring, coaching, and termination processes for call center staff Serve as a subject matter expert on client-specific operations Manage remote employees as needed Perform other duties as assigned CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Must be 18 years or older High school diploma or equivalent 2+ years of experience in call center operations management Strong data entry and computer skills Fluent in English (spoken and written) Wired high-speed internet connection (20Mbps+ download speed) Excellent organizational, written, and verbal communication skills Typing speed of 20+ words per minute Availability to work scheduled shifts, including during training Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) Ability to learn and navigate complex computer systems Reliable attendance and punctuality Strong conflict resolution, problem-solving, and negotiation skills Customer-focused mindset: empathetic, responsive, and patient Ability to multitask, self-manage, and stay focused in a fast-paced environment Strong interpersonal skills and team orientation COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. ................ The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

Knight Arthur Promotions lives by a company philosophy of loyalty to our people and results for our clients. Our success is built upon standards of only promoting from within, leading by example at all times, and working as hard for our clients as we would for ourselves. Knight Arthur Promotions strives to be the best combination of entrepreneurial spirit, superb client service, and successful business professionals. Job Description In the Knight Arthur Promotions, Inc. Training Program, you can use those talents on a daily basis as you interact with customers and business partners alike. You'll also be taught how to lead an event marketing team, be responsible for all aspects of the events from start to finish, and develop a plan to grow the business - all while honing your management, customer service and communication skills. You'll have real responsibility from day one in all aspects of the business. During your first couple months, you'll learn valuable business skills from capable mentors who were once in your shoes. Nearly 100% of all our managers and corporate executives started out as Trainees and helped define their own career path that took them to where they are today. Day-to-day responsibilities include actively participating in everything from sales, marketing and customer service to operations and finance. As you progress, you'll be evaluated every step of the way. Upon successful completion, you can expect rewards, pay increases and the opportunity for continued promotions. Thanks to our entrepreneurial philosophy, there's absolutely nothing holding you back. Your own initiative and capabilities, coupled with your ability to think on your feet and market effectively, will dictate how fast you advance. Duties include: Small account management Providing sales and marketing face to face Customer relationship building New customer acquisition Consult priority customers given to us by the client through leads Client branding- marketing Territory management Account updates Contract overview There is no cold calling Benefits include: Rapid advancement opportunity Paid Training Paid Travel Work in an exciting and friendly environment Travel opportunities (optional) Relocation options (optional) Qualifications Job Requirements: Authorized to work in the US College degree or relevant work experience. Sales and/ or marketing experience a plus, but not a requirement. Competitive and proactive attitude Confident demeanor. Strong student mentality Additional Information We are a premier brand management and advertising firm that offers its clients the ability to increase their consumer base and provide BRAND AWARENESS with cost-effective marketing strategies, including face to face sales. We create these campaigns, convey them to each respective target market, and ensure results. If you feel that you are the right candidate, apply today to secure an interview with the Management Director. Website: knightarthurpromotionsinc.com Or give us a call at **************!

Job Description - Customer Onboarding Manager (COM) Reports To Director of Customer Success The Customer Onboarding Manager (COM) plays a critical role in ensuring new clients have a seamless, high-quality onboarding experience. This position involves working with new clients to configure and set up their AxisCare sites-including integration of EVV and QuickBooks-overseeing data imports from previous systems, and providing expert guidance throughout the onboarding process. As we expand into IDD (Intellectual and Developmental Disabilities) and DDD (Developmental Disabilities Division) markets, the COM will leverage industry expertise to support a broader range of customer needs. Job Duties Serve as the primary point of contact for new clients during onboarding, ensuring a smooth and timely transition to AxisCare. Configure and set up client sites, including Electronic Visit Verification (EVV) and QuickBooks integration. Oversee and manage data migration from clients' previous software or other storage systems. Collaborate with clients to understand their business challenges and tailor onboarding solutions accordingly. Apply project management skills to plan, track, and report on onboarding milestones and deliverables. Provide phone, email, and/or video assistance for configuration and technical questions as they arise. Stay up to date on all AxisCare platform updates and industry-specific requirements, especially those impacting IDD and DDD providers. Create and contribute to customer success resources, including Help Center articles, guides, and support videos. Partner with internal teams to relay client feedback and suggest product enhancements. Serve as a product expert, assisting both customers and internal team members. Identify opportunities for upselling or expanding client engagement during onboarding. Minimum Qualifications (Knowledge, Skills and Abilities): Bachelor's degree or equivalent experience. At least 2 years' experience as a Customer Onboarding Manager or in a similar customer-facing implementation role. Proven experience with EVV configuration and QuickBooks integration (or equivalent accounting systems). Experience in project management, including use of project management tools and methodologies. Strong understanding of IDD and DDD provider operations and workflows (or ability to quickly gain expertise). Excellent written and verbal communication skills. Strong analytical skills with attention to detail. Demonstrated ability to increase customer satisfaction and retention. Ability to manage multiple onboarding projects simultaneously in a fast-paced environment. Preferences Project Management certification (PMP, CAPM, or similar). Experience working with home care agencies, especially in both non-medical and IDD/DDD segments. Familiarity with additional accounting, payroll, and scheduling software integrations. Knowledge of compliance regulations in healthcare and human services. Bilingual proficiency. Working Conditions Manual dexterity required to use desktop computer and peripherals Utilization of phone, [other software needed/required] and email to perform job functions Compensation and Benefits: Competitive salary and comprehensive benefits package. Opportunities for professional growth and career development. Flexible work arrangements, including remote work options. Health, dental, and vision insurance. 401(k) plan with company matching. Company will provide laptop and other needed computer equipment. About AxisCare According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes. AxisCare was started in 2011 by industry leaders to help meet the demand for a more user-friendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 6 other countries. We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment.

Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates. Essential Duties and Responsibilities: Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location. Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area. Conducts new goods inventory and ensures proper reporting. Reconciles and balances all daily paperwork. Ensures Team Members deliver excellent customer service to donors and customers. Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed. Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs. Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately. Transfers to different stores at any given time due to business needs. Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards. Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures. Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business. May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed. Processes complex sales transactions, including customer returns. Collaborates with store leadership to establish clear company vision and ensure Team Member engagement. Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members. Provides regular mentoring, training, and coaching to develop skills of Team Members. Plays critical role in driving company culture change efforts and change management processes. Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation. Performs other related duties, as assigned. Minimum Qualifications (Education, Experience, Skills): High School Diploma, GED, or equivalent work experience One-year work experience in Retail Management, preferred One-year customer service experience required Proficient in Microsoft Office Suite Ability to pass a background check and drug screen, where applicable for position Ability to speak and read English proficiently You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 5 Medical Plans Employer Funded Health Reimbursement Account (HRA) 3 Dental Plans Vision Plan 401K Employer Paid Life Insurance Employee Assistance Program (EAP) Paid Time Off; Sick and Vacation Paid Holidays These are just a few highlights of our key benefit offerings! Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond. Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at ************** option 6 or ********************* if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at **************, option 5. PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain “@goodwillaz.org” or @gimv.org”, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website (********************************************* to learn how to report it.

Store - TEMPLE, TXDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Pflugerville, 600 New Meister Ln Division: Solutions Job Posting Title: Customer Service Supervisor Time Type: Full Time Position Description Summary: Responsible for coordinating activities of various types of service agents providing customer support services. Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.): • Responsible for the supervision and development of customer service agents, specialists, and coordinators. Responsible for developing, motivating and supervising a world-class customer service team • Answer questions about services • Key information into computer to compile work volume statistics for performance purposes and to keep records of customer service requests and complaints • Handle customer complaints, adhere to client protocol and SOP's. Audit, research, report, and resolve customer service issues • Assist with maintaining database regarding call volumes and staffing. Suggest changes in staffing based on day of week, industry trends, other anticipated events, and PBX data • Monitor productivity of agents and generates reports. • Monitor ACD data to monitor the length of time customers remain on hold. Assist with corrective action to reduce hold time and increase customer satisfaction • Monitor calls to observe employee demeanor, technical accuracy, and conformity to company policies and standards. Check departments work accuracy for errors. Provide performance feedback and coaching to employees and supervisors • Determine work procedures, prepares work schedules, and expedites workflow • Study and standardize procedures to improve department efficiency • Ensure a safe working environment through consistent practice of safety programs and procedures • Select and place staff, ensure staff receives training for job activities, and define specific job assignments. Manage performance to ensure required levels of productivity and achievement of organizational objectives The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation. Working Environment: Assignment Complexity - Work on problems of moderate scope where analysis of situation or data requires review of identifiable factors. Exercise judgment within defined procedures and policies to determine appropriate action. Act as advisor to unit or sub-units, become actively involved as required to meet schedules or resolve problems. Accountability - Provide immediate supervision or assigns tasks to a unit or group of employees. May provide general or direct supervision to exempt employees and/or skilled nonexempt employees. A portion of time may be spent performing individual tasks. Impact of Decisions - Erroneous decisions or failure to achieve results will cause delays in schedules. Working Relationships - Frequently interact with subordinates, outside customers, and/or functional peer groups at various management levels. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects/schedules, etc. Scope - Receive assignments in form of objectives with goals and process to meet goals outlined. Provide guidance to employees according to established policies and management guidance. Work is reviewed by management to measure achievement of objectives. Administer company policies that directly affect subordinate employees. Recommend changes to unit or sub-unit policies. Essential Functions: Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel): This is a supervisory position. Exceptional interpersonal and analytical skills required. Bachelor's degree or equivalent strongly preferred. Generally prefer 0-2 years of related supervisory experience. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook.

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit ***************** SUMMARY This role oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality. JOB DESCRIPTION * Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. * Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. * Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards. * Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed. * Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required. * Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines. * Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual. * Assists Community Manager in developing the budget for regular repair and maintenance and capital projects. * Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. * Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance. * Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency. BASIC KNOWLEDGE & QUALIFICATIONS: * High school diploma, GED, or related experience and training. * Experience in property management maintenance, other building maintenance, or related trade. * Incumbents must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices. * Ability to apply principles of logical thinking to define and correct problems. * Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems. * Ability to read, write, and communicate effectively to represent company management in a support capacity, act as first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies. * Proficiency in internet, word processing, spreadsheet, and database management programs in order to maintain records of information and develop and provide information for manager's use. Property management system experience preferred. * Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions in order to review and complete various financial, administrative, and legal documents. SPECIALIZED SKILLS: * Incumbents must have EPA certifications Type I and II or Universal if position requires working on a sealed HVAC system to test system pressures, handle refrigerants, etc. * Incumbents must have all certifications as required by State and Local jurisdictions. * Incumbents must have valid driver's license to operate a golf cart on property. TRAVEL / PHYSICAL DEMANDS: * Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas. * Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet). * Job demands may require incumbents to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance. * Local, routine travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. * Incumbents must be able to work a flexible work schedule, which includes taking "call" during evenings, weekends, and holidays. #LI-MR1 Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. * Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. * Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: * Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. * Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. * For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. * 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). * 401(k) with Company Match up to 6% of pay after 6 months of service. * Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). * Employee Assistance Program. * Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. * Charitable giving program and benefits. * Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records. Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to ******************.

Crouch Staffing Solutions, Inc. is recruiting for a non-remote Call Center CSR for a local Killeen business. Location: Killeen, TX 76504Category/Industry: ClericalJob Title: Call Center CSRJob Type: Full-time Pay/Salary: $15.00 per hour. Hours of Work: 8:00am to 5:00pm Monday -Friday. Job Description/Responsibilities/Essential Functions: Customer Service Representative needed to interact with customers, provide information in response to inquiries about products and services, and handle and resolve complaints. Duties will include: Confer with customers by telephone or by email to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Perform verification checks to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions and/or transactions; record details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Must pass criminal background check and drug screening. Preferred Qualifications: High School Diploma or GED required. A minimum of 6 months of experience is preferred. Prefer a candidate with strong customer service and phone etiquette skills. Strong Data Entry and basic computer skills are needed. Apply at www.crouchstaffing.com

Job Description The Service Supervisor will oversee day-to-day operations of the fiber installation crews, ensuring projects are completed safely, on time, and to quality standards. The ideal candidate will have strong leadership skills, hands-on experience in fiber installations, and a customer-focused approach. Key Responsibilities Supervise and coordinate fiber installation crews Plan and schedule installation projects to meet deadlines and customer expectations Ensure compliance with safety regulations and company procedures Conduct site inspections and quality control checks Collaborate with project managers, engineers, and customers to resolve issues Maintain accurate job documentation, including work orders, reports, and inventories Identify process improvement opportunities to increase efficiency and reduce costs Qualifications High school diploma or equivalent required; technical degree or certifications in telecommunications preferred 3+ years of experience in fiber installation or telecommunications field work 1-2 years of supervisory or team lead experience Strong knowledge of fiber optic installation, splicing, and testing procedures Valid driver's license with a clean driving record Strong organizational and communication skills Ability to read blueprints, maps, and construction drawings Willingness to travel and work in various weather conditions Job Posted by ApplicantPro

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

Knauf Insulation North America is the world's fastest-growing insulation manufacturer. We are wholly committed to the conservation of the environment while also sustainably developing and manufacturing a comprehensive line of acoustical fiberglass insulation for residential, commercial, industrial, marine, OEM and metal building applications, using post-consumer recycled materials. We welcome passionate and creative individuals who thrive in an entrepreneurial, collaborative and ever-changing environment. We know how important your health, wellbeing, and financial strength is to you. To support you, we provide affordable benefits for you and your family members. "Supporting all aspects of the individual - self, health, wealth and community" Our benefits include: * Medical, Dental, Vision - starting on day one! * Virtual Medical Services * 401(k) Retirement Plan (earn 100% matching on your first 6% and fully vested day one) * Paid parental leave * Company paid life insurance * Tuition Reimbursement * Vacation time to enjoy getting away * Employee Assistance Program (EAP) * Plus, more! Growth opportunities available! Apply online or contact us to hear why our employees appreciate being part of the Knauf family! About the Role: Join Knauf as the leader of our Customer Experience and Service Operations, where you'll shape how customers experience us from first order through ongoing partnership. You'll set the strategy and own the performance for order entry, order management, claims, and customer communications-using data to improve speed, quality, and consistency at scale. As a visible, hands-on leader, you'll mentor a high-performing team, streamline processes, and introduce smarter tools that make work easier for employees and customers alike. You'll partner closely with Sales, Supply Chain, Logistics, IT, Finance, and Manufacturing, and serve as a senior point of contact for strategic customers-bringing the voice of the customer into every decision. If you're energized by setting direction, delivering measurable results, and elevating the customer journey, this role offers the autonomy and impact you're looking for. Integrity, vision, professionalism, and passion are core to success here. Responsibilities Strategic Leadership * Set the strategic direction for Customer Service in alignment with Knauf's business objectives and growth plans. * Develop, improve, and implement service strategies, policies, procedures, and standards that elevate quality, productivity, and profitability. * Define and manage KPIs for order entry and management, response time, issue resolution, and customer satisfaction, link performance to financial outcomes. * Define what "best-in-class" looks like for Knauf through benchmarking and customer insights and hold the organization accountable for meeting those standards. * Lead customer-focused initiatives that increase satisfaction, loyalty, and retention while supporting commercial goals. Operational Excellence * Oversee end-to-end customer service operations, including order intake, order management, claims, and escalations; ensure standardized processes across businesses. * Own the end-to-end claims process (e.g., freight damage/shortage, pricing disputes, credit/debit memos): establish policies and SOPs, approval matrices, documentation standards, and SLAs to ensure timely, accurate resolution and cost recovery; partner with Quality, Logistics, Sales, and Finance on root-cause prevention. * Standardize order processes across businesses and implement continuous improvement to reduce errors and cycle times. * Implement and optimize digital tools (ERP/CRM/analytics/knowledge base/self-service) to enhance visibility, efficiency, and customer experience. * Handle complex and escalated customer service issues promptly and professionally. * Establish and maintain Freight and Fuel Policies and updates; ensure clear communication of brand identity and corporate position. * Serve as the senior Customer Service point of contact; maintain oversight of the phone system with effective tiered escalation and swift resolution. * Collaborate cross-functionally to improve forecast accuracy, on-time delivery, fill rates, inventory allocation, and invoice accuracy. * Ensure adherence to SOPs, SLAs, and compliance requirements; hold teams accountable for process compliance, quality, and continuous improvement. * Perform other duties as assigned. Performance Management and Analytics * Develop and track team and individual KPIs; coach for performance and implement corrective actions where needed. * Benchmark KPIs against best-in-class standards; hold individuals and teams accountable via dashboards, reviews, and corrective action plans to achieve targets. * Monitor service performance, customer satisfaction, claims and financial results; standardize reporting cadences and executive dashboards to drive decisions. Continuous Improvement * Lead and drive cross-functional continuous improvement initiatives by proactively identifying opportunities to streamline order management and customer service processes, minimizing errors and inefficiencies. * Champion process optimization efforts by deploying formal continuous improvement processes (ex. Lean Management) to identify root causes, address recurring issues and enhance operational performance. * Monitor, analyze, and act on customer feedback and performance metrics to implement targeted enhancements, elevate service quality, and foster a culture of innovation and accountability across the team. Team Leadership * Build, mentor, and retain a high-performing team of supervisors, claims managers, and customer service representatives. * Directly manage the Claims Manager and Supervisors, including coaching, workload prioritization, performance management, and career development aligned to SLAs and quality standards. * Set clear expectations and hold the team accountable to best-in-class service standards, KPIs, and compliant processes through regular coaching, feedback, and performance reviews. * Foster a culture of safety, accountability, customer-first thinking, and continuous improvement. * Develop and implement training programs to strengthen technical expertise, systems proficiency, call control, order management, and communication skills. * Ensure succession planning, workforce development, and talent retention to support growth and resilience. * Serve as the key backup to Customer Service Managers and Supervisors, providing day-to-day coverage for approvals, escalations, scheduling/workforce planning, and operational decision-making during absences or peak demand. * Drives the highest levels of employee retention and engagement to ensure a sustainable workforce. * Fosters a culture of innovation, collaboration, and accountability within the organization. * Instills an environment of inclusion, where all employees feel that they can contribute and impact the company in a positive manner. Customer Engagement and Commercial Partnership * Sponsor relationships for strategic customers, ensuring high-quality lifecycle support and proactive issue avoidance. * Partner with Sales and Commercial teams to support audits, training, planning, business reviews, product availability, etc.; balance customer satisfaction with business performance. * Drive initiatives that improve NPS/CSAT and enhance order management. Risk Management * Ensure adherence to policies, customer messaging, service guidelines, freight and fuel updates, availability, and compliance requirements Qualifications Education: * Bachelor's Degree in Business Administration or related field Experience: * Minimum 5 years of experience in Customer Service, Product Management, or a similar customer-facing leadership role; manufacturing background preferred Knowledge, Skills and Abilities: * Proficiency with Microsoft Office, ERP/MRP systems (SAP preferred), Salesforce, and Tableau. * Strong administrative, organizational, communication, and people-leadership skills. * Excellent mathematical, analytical, and problem-solving abilities; adept at objection handling and root-cause analysis. * Proven expertise in call control, order management, time management, and documentation. * Strategic thinker with demonstrated ability to set direction, execute, and deliver outcomes. * Strong understanding of sales principles, methods, and strategies; ability to balance customer needs with business goals. * Up-to-date awareness of industry trends and customer service best practices. * Exceptional verbal presentation, active listening, and written communication skills. * Highly motivated, hands-on, self-starter with strong attention to detail and follow-through. It is the policy of Knauf Insulation to provide equal employment opportunities to all qualified persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status or any other protected characteristic prohibited by applicable law.

LOCATION Killeen, TX JOB TYPE Full-Time PAY TYPES Hourly POSITION OVERVIEW At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive performance across our customer service and sales operations. This role is ideal for a dynamic leader who can inspire teams, deliver measurable results, and ensure exceptional service for our clients. The ideal candidate is experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional experience in customer service, technical support, or back-office operations preferred. This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive programs. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: Lead and manage 5-10 call center supervisors overseeing inbound and outbound teams Coach and develop supervisors on customer service best practices and performance management Monitor and improve call center metrics, productivity, and service quality Foster a culture of accountability, continuous improvement, and excellence Oversee workforce management and set clear performance goals Develop strategies to enhance customer satisfaction across all service interactions Motivate teams to maximize sales opportunities and meet revenue targets Ensure accurate and timely payroll review and submission Track and analyze individual and team performance, addressing both strengths and areas for improvement Communicate process updates and key messages effectively to supervisors Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting Design and audit quality assurance strategies to ensure top-tier service delivery Manage hiring, coaching, and termination processes for call center staff Serve as a subject matter expert on client-specific operations Manage remote employees as needed Perform other duties as assigned CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Must be 18 years or older High school diploma or equivalent 2+ years of experience in call center operations management Strong data entry and computer skills Fluent in English (spoken and written) Wired high-speed internet connection (20Mbps+ download speed) Excellent organizational, written, and verbal communication skills Typing speed of 20+ words per minute Availability to work scheduled shifts, including during training Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) Ability to learn and navigate complex computer systems Reliable attendance and punctuality Strong conflict resolution, problem-solving, and negotiation skills Customer-focused mindset: empathetic, responsive, and patient Ability to multitask, self-manage, and stay focused in a fast-paced environment Strong interpersonal skills and team orientation CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

Store - AUS-ROUND ROCK, TXDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit ***************** SUMMARY This role oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality. JOB DESCRIPTION * Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. * Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. * Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards. * Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed. * Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required. * Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines. * Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual. * Assists Community Manager in developing the budget for regular repair and maintenance and capital projects. * Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. * Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance. * Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency. #LI-MR1 BASIC KNOWLEDGE & QUALIFICATIONS: * High school diploma, GED, or related experience and training. * Experience in property management maintenance, other building maintenance, or related trade. * Incumbents must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices. * Ability to apply principles of logical thinking to define and correct problems. * Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems. * Ability to read, write, and communicate effectively to represent company management in a support capacity, act as the first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies. * Proficiency in internet, word processing, spreadsheet, and database management programs in order to maintain records of information and develop and provide information for the manager's use. Property management system experience preferred. * Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions in order to review and complete various financial, administrative, and legal documents. SPECIALIZED SKILLS: * Incumbents must have EPA certifications Type I and II or Universal if the position requires working on a sealed HVAC system to test system pressures, handle refrigerants, etc. * Incumbents must have all certifications as required by State and Local jurisdictions. * Incumbents must have a valid driver's license to operate a golf cart on the property, if applicable. TRAVEL / PHYSICAL DEMANDS: * Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas. * Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet). * Job demands may require incumbents to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance. * Local, routine travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. * Incumbents must be able to work a flexible work schedule, which includes taking "call" during evenings, weekends, and holidays. The hourly range for this position is $33.00 - $35.00 Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. * Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. * Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: * Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. * Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. * For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. * 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). * 401(k) with Company Match up to 6% of pay after 6 months of service. * Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). * Employee Assistance Program. * Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. * Charitable giving program and benefits. * Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records. Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to ******************.

The Service Supervisor will oversee day-to-day operations of the fiber installation crews, ensuring projects are completed safely, on time, and to quality standards. The ideal candidate will have strong leadership skills, hands-on experience in fiber installations, and a customer-focused approach. Key Responsibilities * Supervise and coordinate fiber installation crews * Plan and schedule installation projects to meet deadlines and customer expectations * Ensure compliance with safety regulations and company procedures * Conduct site inspections and quality control checks * Collaborate with project managers, engineers, and customers to resolve issues * Maintain accurate job documentation, including work orders, reports, and inventories * Identify process improvement opportunities to increase efficiency and reduce costs Qualifications * High school diploma or equivalent required; technical degree or certifications in telecommunications preferred * 3+ years of experience in fiber installation or telecommunications field work * 1-2 years of supervisory or team lead experience * Strong knowledge of fiber optic installation, splicing, and testing procedures * Valid driver's license with a clean driving record * Strong organizational and communication skills * Ability to read blueprints, maps, and construction drawings * Willingness to travel and work in various weather conditions

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

LOCATION Killeen, TX JOB TYPE Full-Time PAY TYPES Hourly POSITION OVERVIEW At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Our Employee Development team is hiring experienced Customer Service Supervisors to support a variety of commercial and public sector clients. In this role, you'll lead a team of inbound customer service agents, providing coaching, support, and performance management to ensure team success and client satisfaction. This is a full-time, on-site position. Candidates must be local and able to report to one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: Supervise and support a team of 15-25 front-line agents handling inbound calls. Coach team members on customer service best practices and performance improvement. Monitor KPIs and drive productivity, quality, and customer satisfaction. Conduct regular performance reviews and provide actionable feedback. Collaborate with internal teams including QA, Training, IT, and Recruiting. Manage scheduling, payroll submissions, and workforce planning. Support hiring, onboarding, and disciplinary actions as needed. Serve as a subject matter expert on client-specific processes and expectations. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS Minimum of 3 years of call center experience or 1 year in a supervisory role. Associate's degree or equivalent combination of education and experience. Strong communication, leadership, and interpersonal skills. Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint). Experience with call center tools and performance metrics (KPIs, SLAs). Ability to manage conflict, prioritize tasks, and thrive in a fast-paced environment. Proven ability to coach and develop team members effectively. PREFERRED QUALIFICATIONS: Experience in military, local, state, or federal government environments. Degree from an accredited two- or four-year college or university. Experience managing both remote and on-site teams. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.