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Branch Service Manager - Alpine, CA
Banktalent HQ
Customer service manager job in Alpine, CA
Associates at California Bank & Trust work in a relationship-centered culture where they are provided with the tools, training, and opportunities to build the best possible relationships with our clients and with each other. Our workplace culture values each associate's unique experiences, background and perspectives and provides a collaborative environment for all employees to grow and thrive.
As a premier California-focused financial services company dedicated to serving its communities, families, and businesses (small, mid-sized and large), CB&T has been active for 70 years and has more than 80 full-service branch offices across the state. This dedication has helped the bank earn recognition as a perennial powerhouse in yearly voting for "Best Bank" and "Best Commercial Bank" from the readers of San Diego Union-Tribune and Orange County Register. Additionally, as a division of Zions Bancorporation, the bank has collected multiple Greenwich Excellence Awards for "Overall Client Satisfaction" in Small Business & Middle Market Excellence Awards.
We are looking for a seasoned Branch ServiceManager at our Alpine, CA branch. This role provides sales leadership, through their own production, as well as the oversight sales and services tasks, and works closely with key partners to achieve sales and service objectives while maintaining operational integrity.
Essential Functions:
Responsible to manage the branch service, sales and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager or Business Center Manager.
Responsible to perform the following tasks and/or regularly makes substantially weighted recommendations regarding: interviewing, selecting, hiring, performance evaluations, advancement and termination of employees.
Responsible for training, coaching and mentoring employees.
Provides leadership and training for the sale and referral of bank products and services.
Responsible to resolve and respond to client service issues, complex client complaints and questions.
Directs the work of managed employees.
May schedule and set hours of work.
Maintains production or sales records for use in supervision and/or performance management of employees, appraises employee productivity and efficiency.
Recommends promotions or other changes in employee status, handles employee complaints and grievances, disciplines employees, apportions the work and determines the approaches used by employees to do assigned tasks.
Responsible for compliance with/adherence to safety and security protocols.
Monitors and/or implements legal compliance measures, ensures the branch/business center is in compliance with all bank policies and procedures.
Approves teller transactions as needed.
Prepares the branch/business center for audits and works with audit staff to resolve any issues identified.
Provides sales leadership, through their own production, as well as the oversight of sales and services tasks.
Works closely with key partners to achieve sales and service objectives and maintain operational integrity.
Monitors and ensures compliance with policy and the companies risk appetite.
Implements management procedures and operating practices and commits the branch/business center in matters of significant financial impact.
Has discretion to perform approvals and overrides within their authority.
Involved in planning long- or short-term operational, sales and customer experience goals.
Investigates and researches operational issues, loss, fraud and resolves complex and/or significant matters on behalf of the company.
Represents the branch/business center in handling complaints, arbitrating disputes or resolving grievances.
May process cash transactions and perform other customerservice and sales duties within the branch/business center as needed.
Has discretion to determine when to perform these additional functions.
Other duties as assigned.
This position requires the Branch ServiceManager to work on site at the assigned branch or business center office.
Qualifications:
Requires a high school diploma and 2+ years' experience in retail banking, sales, new accounts, customerservice, loan processes or other directly related experience.
A combination of education and experience may meet requirements.
Knowledge of the banking industry, processes, procedures, regulations and products.
Knowledge of lending process and procedures.
Strong customerservice, relationships building, sales and management skills.
Able to handle various client concerns and problems.
Must have good communication skills, both verbal and written.
Knowledge of computer programs, i.e. word processing, spreadsheets etc.
Ability to set and maintain high quality work standards.
Ability to lead a group.
Ability to deal effectively with people in various job capacities.
Excellent problem solving and communication skills.
Benefits:
Medical, Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance, Paid Paternal Leave, and Adoption Assistance
Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts
Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays
401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
Mental health benefits, including coaching and therapy sessions
Tuition Reimbursement for qualifying employees
Employee Ambassador preferred banking products
This position is eligible to earn a base salary in the range of $64,480 - $83,600 annually depending on job-related factors such as level of experience.
UDR, Inc. and its affiliated companies are seeking a Resident ServicesManager to lead our team at 13th & Market, our exclusive apartment community (264 homes) located in DT San Diego, CA.
Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day?
As a Resident ServicesManager, every single day is an opportunity for you to build a sense of community and rally your team to achieve the community's resident retention and customerservice goals.
Essential Functions:
Administrative
Manage and complete a variety of tasks which range from simple to complex; all of which are associated with driving and supporting community operations:
Prepare, communicate and deliver all resident specific and community letters and notifications, legal notifications, in addition to the management of the new resident move-in process, documentation and the issuance of all community keys, fobs, remotes, parking permits and parking assignments.
Enforce all policies and procedures. Maintain compliance related to lease agreements including the review and authorization of all leases and ensuring community records (leases, addenda, reports, etc.) are maintained in accordance with stated legal requirements Company policies and/or procedures.
Plan and manage all community events.
Manage and maintain exemplary community website, social media campaigns, outreach marketing efforts for the community to drive occupancy and increase visibility, including PeerSpace, Craigslist, etc.
Maintain acceptable NPS scores and facilitate Reputation Management Process.
Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications.
Smart Rent Management and Package and Parcel Management.
Manage key policy and process by providing keys to residents or contractors and documenting in accordance with the "Key Policy".
Investigate, address and resolve all community and resident issues, disturbances, complaints and any crime-related activities/inquiries, including the dispatch for patrol services. Complete incident report for Risk Management as needed.
Serve as organizational representative along with the Business Manager for court appearances regarding non-payment and/or other legal action taken, small claims and UD hearings as necessary or required.
Oversee inventory and replenishment of community office supplies and refreshments for office, residents and guests.
Develop and maintain emergency action procedures for the properties.
Work closely with the Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met.
Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal oriented team.
Comply with all Company policies and procedures related to employment.
Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.
Perform other duties as assigned or needed.
Asset Quality
Ensure community is ready for business and meets established physical standards daily as listed below:
Walk community daily; open and close all "showing" units. Monitor property including office space, restrooms, amenity areas, parking lot and "showing" units to ensure they meet UDR's quality, cleanliness and presentation standards and proactively monitor battery upkeep of smart locks.
Refresh community's signage, write and distribute collateral as needed to support the drive for occupancy and improve community image.
CustomerService
Provide the best standard of quality and service through resident relations:
Answer all resident and guest questions professionally and timely, balancing the needs of both internal and external customers. Implement strategies to improve quality of customerservice.
Proactively execute and close self-guided tours and/or provide guided community tours for prospects, lend assistance and provide information pertaining to short-term rentals, corporate housing opportunities and guest suite rentals.
Conduct move-in orientation sessions for new residents and drive annual renewal conversations with existing residents as needed.
Oversee the Customer Survey Program by ensuring that that there is immediate follow up to residents upon the completion of each service request via an e-mail or text notification which includes the ability to request a follow up phone conversation. Follow-up phone calls to residents to gather more information on the quality and satisfaction of service requests.
Oversee and ensure the maintenance related matters are resolved and/or escalated to the ServiceManager to be addressed immediately. If additional service is required, continue to follow up until the issue is resolved.
Financial
Complete various accounting and financial functions associated with driving and supporting community operations:
Work closely with Business Manager to complete required financial responsibilities.
Conduct Purchase Card (P-card) reconciliation for community.
Personnel
Lead winning team by professional example, taking ownership and personal interest in direct reports, if applicable to drive results and team performance:
Host daily and weekly team huddles to discuss community/resident/operations issues and concerns, provide update to team regarding policies, practices, company or team initiatives, training and team building.
Hire and train new staff and develop staff to maximize potential.
Monitor staff performance to include performance and address performance problems through corrective action and dismissal. Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers.
Approve time records and requests for time off.
Vendor Management
Complete administrative tasks associated with community operations as it relates to outside vendors, communication telecom and IT systems:
Manage vendor keys according to UDR's policies and procedures.
Source new vendors as needed in order to maintain community appearance and resident services.
Maintain community telecom and computer equipment, while serving as a partner to IT to troubleshoot system issues and test systems.
Education and Experience:
Bachelor's degree in business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in property management or related business operations.
Property management experience in on-site office operations, leasing, administration, and customerservice.
Experience in a supervisory/managerial role, such as Assistant Property Manager and/or Property Manager.
Experience coaching, mentoring and developing teams.
Customerservice experience.
Career Development and Advancement:
We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We believe our employees are the organization's most important asset.
Exceptional Benefits:
We offer a comprehensive benefit package, Company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club held in Las Vegas, honoring our associates for their exceptional customerservice and operational excellence.
Benefits Offered:
Medical, Dental, Vision Plans
Medical Flexible Spending Account
Dependent Care Spending Account
Lifestyle Spending Account
Supplemental Term Life Insurance
Voluntary Cancer Insurance
Supplemental Short-Term Disability Insurance / AD&D Insurance
Voluntary Long Term Care Insurance
401(k) Plan with company match
Salary Range:
$68,000/yr. - $73,000/yr., depends on experience
Bonus Potential:
10% annual bonus potential, paid out quarterly (2.5%/quarter)
About UDR, Inc.
UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation! ***********
UDR Inc. is an Equal Employment Opportunity Employer.
UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$68k-73k yearly 3d ago
Salon Manager
Regis Haircare Corporation
Customer service manager job in Chula Vista, CA
Purpose:
The manager's primary role is to ensure the salon's profitability, ensure guest satisfaction by using the 360 Service Experience and generate an enthusiastic and professional environment where employees are continuously inspired through effective leadership, to do their best and to be successful. The manager must be a constant role model for all employees and have the ability to inspire, respect and creativity understand the Supercuts Operating Principles and Brand Promise, and effectively execute these principles at all times.
Duties:
In addition to the duties outlined in the Shift/Assistant and Intern Manager, the Salon Manager is also responsible for: •Interviewing and hiring staff •Evaluate employee performance through effective 1:1's •Set goals for individuals and the salon •Document important conversations ,incidents and goals •Approve time off (If short staffed, please communicate with your Area Manager) •Conduct salon meetings •Work with Technical Trainer on salon specific opportunities •Take inventory and place orders •Create and develop a talent bench within your salon as an assist for career advancement within your area.
Qualifications:
* Strong 360 Service Experience and technical skills •Effective ability to coach, lead and inspire others •Business management skills such as but not limited to: goal setting, scheduling, cash handling, reporting, etc.) •Lead by example •Outstanding communication skills and email etiquette •Effective time management and organization skills •Professional appearance and presence •Flexible availability •Current Cosmetology license or Barber's license and manager's license if applicable per state cosmetology laws
You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions.
$37k-57k yearly est. 7d ago
Store Manager
Staples, Inc. 4.4
Customer service manager job in San Diego, CA
As a General Manager, you will be collaborative and inclusive in helping our customers while leading a fun, team-oriented retail culture. You'll make a visible impact as a retail leader and business professional in driving your stores community relationships, merchandise sales, technical services portfolio, print & marketing services, and business-to-business network.
Get great perks.
Bonus plans, generous paid time off, career development program, and weekly pay
Compensation based on qualifications and experience. Hiring immediately
Full medical benefits package, 401(k) with company match, and many more benefits
Associate store discount and more perks (discounts on mobile plans and other retailers, etc.)
Provide strong leadership in community, customerservice, sales, and team development.
Ensure that the store culture embodies Staples values and its commitment to the community
Develop a consultative and customer centric environment for the small business customer
Empower your team to learn, grow and deliver through teaching, coaching and inspiring
Lead merchandise sales, print & marketing services and retail operations
Drive profitable sales and margin while reducing variability and improving performance YoY
Hold yourself and your team accountable for flawless execution of operational excellence
Coach every manager and supervisor to create a culture of consultative selling and total solutions
Overall leadership of running a store; additional responsibilities as needed or assigned
Essential skills and experience:
1+ year progressively responsible store management experience in a retail environment as a General/Store Manager
Store Operations experience with analysis, planning, financial acumen and driving results
Experience creating a customer centric environment and working in a consultative selling environment that provides customers a total solution
Experience developing a team in operational excellence to drive profitable YOY sales and margins
Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously
Staples does not sponsor applicants for work visas for this position
Preferred skills and experience:
Bachelor's Degree in Business or related field
Ability to engage with the community and network & support small business customers
#MGT
#LI-MC1
At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
$39k-58k yearly est. Auto-Apply 1d ago
General Manager - HVAC & Plumbing
Blue Signal Search
Customer service manager job in San Marcos, CA
A privately backed, values-driven home-services group is expanding its legacy HVAC and plumbing brand in North County San Diego. We are seeking a resourceful leader who blends field oversight with full profit responsibility. If you shine in a fast‑moving setting that prizes a strong team culture, outstanding client experiences, and disciplined execution, you have the opportunity to shape something extraordinary-and share in the value you help create.
How You'll Make an Impact
Leadership & Culture
Champion the company's mission, safety mindset, and customer-first philosophy.
Set quarterly and annual goals that tie day-to-day performance to long-term vision.
Recruit, coach, and retain technicians and office staff, fostering a team-oriented culture.
Operational Excellence
Manage every aspect of HVAC activities while delivering strategic oversight to the plumbing leadership team.
Implement efficient workflows, scheduling, and job-cost controls to maximize margin.
Ensure compliance with licensing, permitting, and safety requirements.
Financial Stewardship
Own the full P&L-forecast, budget, and analyze KPIs to spot trends and drive corrective actions.
Improve pricing discipline, labor efficiency, and cash flow while protecting quality.
Growth & Partnerships
Identify new revenue streams and service lines that complement core residential work.
Nurture relationships with distributors, suppliers, and local community partners to strengthen brand presence.
What You'll Bring
More than seven years of increasingly responsible supervisory experience in heating‑ventilation‑air‑conditioning, plumbing, and other residential service operations.
Demonstrated success managing technicians and office teams while owning a P&L.
Strong customer-service orientation with negotiation and sales acumen.
Financial fluency-able to interpret KPIs, job costs, and margin drivers.
Valid driver's license; California CSLB license a plus.
Integrity, accountability, and a coaching mindset that drives team growth.
Rewards
Competitive base salary with 25 percent annual bonus plus profit-sharing potential.
Medical, dental, vision, and 401(k) with match.
Paid time off and relocation assistance for the right candidate.
Ready to steer a respected regional brand to its next stage of growth? Apply today to learn more.
About Blue Signal:
Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS
$63k-123k yearly est. 4d ago
Customer Experience Manager - Victoria's Secret - Parkway - El Cajon, CA
Victoria's Secret 4.1
Customer service manager job in El Cajon, CA
A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.
Direct Reports as assigned:
Customer Experience Lead(s) and / or Associates
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching.
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top line sales and profit.
* Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position.
Minimum Salary: $23.50
Maximum Salary: $33.60
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Ability to improve customer satisfaction and drive customer loyalty.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 3+ years of retail leadership experience preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
$23.5-33.6 hourly 11d ago
NK - Customer Service Supervisor
GAT 3.8
Customer service manager job in San Diego, CA
GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: CustomerService Supervisor is responsible for supervising all functions of the airline customerservice operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities.
Job Responsibilities:
Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment
Reporting discrepancies that may exist both functional and mechanical on the ground support equipment;
Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met
Responsible for equipment and ensuring its safe and efficient operating status;
Confer with other supervisors and managers to coordinate activities with other departments;
Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner;
Ability to comply with attendance/tardiness standards.
Able to perform under pressure and within fixed time constraints
Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags
Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations
Ensure crews are being briefed before flights on positions to take and how flight will work
Other duties as assigned
Requirements:
Strong understanding of Airline CustomerService
Experience in the Airport Ground Handling business.
Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel
Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc).
A proven track record in supervising a business unit.
Experience in operational planning and resource allocation.
Working knowledge of GSE maintenance issues.
Experience and understanding of commercial issues in aviation.
Must have a High School diploma, GED
Must be at least 18 years of age
Capable of processing information in a timely manner
Must have and maintain a Valid Driver's License
Able to proficiently speak, read, and write in English
Basic computer literacy
Previous ramp or airline experience
Must successfully complete all training requirements and maintain certifications throughout employment
Must clear an FBI fingerprint background check
Must successfully complete all required training
Physical Requirements:
Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time
Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively
Must be physically fit to perform the duties of the job
Willing to work outside in all types of weather conditions with exposure to loud noises
Specific Working Hours
Must be able and flexible to work variable shifts, weekends, and holidays
Specific shifts to be determined
Must be able to work extended hours on short notice during non-routine operations
GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.
GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.
$36k-48k yearly est. 60d+ ago
Customer Onboarding Manager
Raken Inc.
Customer service manager job in Carlsbad, CA
Job DescriptionDescription:
Raken is a cloud-based, mobile, collaboration platform for the construction industry - we empower the people who build the world! Our goal is to transform the way the world builds by introducing technology to a 7,000 year old industry. To achieve this, we aim to attract unique, passionate people to the cause. We believe that faster, better reporting will improve the working lives of nearly 10% of the US labor force-the percentage of people currently working in construction. Helping turn the worst part of their day into the easiest (and fastest) is why we do what we do! We work with Commercial, Residential, and Specialty Contractors of all shapes and sizes; including many of the largest construction companies in the world.
We are looking for a Customer Onboarding Manager to join our startup that has the #1 app in one of the largest industries in the world.
Customer Onboarding Managers at Raken are pivotal to the long term success of our clients, leading them through the most critical phase of the customer journey. You will partner with construction companies to ensure that they successfully learn and adopt Raken throughout their business, driving measurable results and setting the foundation for long term success.
This role requires a strong blend of technical proficiency and client facing communication skills. You will serve as a trusted partner to our clients, helping them quickly unlock the full value of our platform. This role will work with clients of varied technical backgrounds, requiring excellent problem solving and relationship building skills.
This is a hybrid role. We are seeking candidates located near Carlsbad, CA, who can come into the office 1-2 times per week.
Why Join Raken?
Raken is a fast-growing SaaS company based in Carlsbad, California, serving thousands of customers worldwide.
We have received numerous awards, including recognition on Forbes' America's Best Startup Employers, the Inc. 5000 List of Fastest Growing U.S. Companies, and Top Workplaces in California.
We have continued to be recognized as a proud winner of the Best and Brightest Companies to Work For awards in both Southern California and the Nation since 2021.
Raken is consistently rated a High Performer for construction management solutions on leading review platforms such as G2, Capterra, and Software Advice, and we are recognized by G2 year after year.
Our culture is a top priority. We have a hardworking team that strives to make a meaningful impact and enjoys having fun along the way.
Our core values guide everything we do: Take Ownership, Keep Evolving, Stay Balanced, Elevate Others, and Let's Go!
If you are a driven individual who wants to make an impact at a company that truly values its culture, employees, and customers, Raken is the place for you.
If you are a driven individual who wants to make an impact at a company that truly values its culture, employees, and customers, Raken is the place for you.
Role Responsibilities:
Manage the end-to-end onboarding process for Raken customers, from kick-off call to full adoption
Deliver tailored training sessions to help clients configure and implement Raken based on their unique business needs
Be a technical resource, helping customers connect third party integrations and maximize their reporting capabilities with Raken
Guide customers to quick wins that showcase the platform's value and increase adoption
Be proactive and ensure customers establish strong usage habits over their first 90 days with Raken, driving retention and satisfaction
Partner with Raken's Account Management team to deliver ongoing training sessions to clients who have recently purchased new products or added new team members
Identify at-risk clients early and deliver solutions to mitigate churn risks
Be your customer's champion, collaborating with Sales, Product and Customer Success teams to share feedback and ensure customer needs are heard
Requirements:
Skills, Qualifications and Attributes:
2-3 years in SaaS onboarding, implementation or customer facing roles.
Demonstrated experience developing Excel macro files to streamline repetitive tasks
Strong written and verbal communication skills, comfortable making proactive phone calls and leading client facing meetings
Strong presentation and training skills, as well as ability to master technical workflows
Highly organized and able to manage multiple onboarding projects simultaneously
A strong desire to execute, drive impact and deliver measurable results
Have a positive attitude, be a self starter and above all, a great teammate
Ideal Qualifications:
Spanish fluency is a bonus
Benefits:
Medical, dental and vision with generous employer contribution
HSA/FSA
Life/LTD
Generous PTO
12 Paid Holidays
401k + Match
Continuing education
Free on-site gym
Monthly Social Events
Excellent company culture
Modern office with Ocean view and amenities
Diversity and Inclusion
We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture but is a key contributor to our success. We welcome the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs.
Want to learn more about us? Visit: ***********************
$91k-134k yearly est. 7d ago
Lead, Customer Experience
Saks 4.8
Customer service manager job in San Diego, CA
Under the direction of the Assistant Store Director of Customer Experience, the Customer Experience Lead will support execution of the front of house priorities within the 4 walls. In partnership with their leader, they will be responsible for maintaining selling floor service and merchandising standards to drive sales and customer experience. The Customer Experience Lead will hold their direct associate reports accountable using Connected Coaching to ensure all selling floor associates drive the appropriate key performance indicators and are strong brand ambassadors. Primary Job Functions: Ensure cashiering team is in the right place at the right time and operate with a sense of urgency in managing the customer line Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate/Manager back up as needed Follow all directives and corporate guidelines set forth including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast to floor expectations Teach coach and train associates to follow the fast to floor return processes to ensure merchandise is available to sell Drive loyalty enrollments, SaksFirst acquisition and Connected Service behaviors to ensure a seamless customer experience Act as the Connected Service Coach when the Assistant Store Director is not in the store to drive customer experience and reinforce the Connected Service behaviors during designated peak traffic periods Leverage and train walkie talkie expectations for flex of coverage to support customer need Assist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the moment Who Are You: Aspiring leader who can educate, drive results, and maintain high standards You build morale and spirit within your team, share wins and successes, and encourage or contribute to open dialogue Energetic sales professional who can easily adapt to changes and can be relied upon to consistently deliver exceptional results with little to no guidance An out of the box thinker who shines in brainstorming sessions and generates a variety of approaches to problem solving including novel ideas Confident and professional communicator You Also Have: High School Diploma or equivalent required; 4 year degree or relevant work experience preferred 1+ years of supervisory experience with comparable volume or a proven track record of successfully supervising a selling workforce and achieving results Ability to drive sales and service, establish and maintain client relationships, and complete operational tasks Ability to train and coach associates on selling behaviors to ensure high performance Flexibility to work evenings, weekends and public holidays Your Life and Career at Saks OFF 5TH: Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers A culture that promotes a flexible work environment Benefits package for all eligible full-time employees (including medical, dental and vision) An amazing employee discount and other exciting perks #OFF5THSellingSupervisor Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application. Saks OFF 5TH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks OFF 5TH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Saks OFF 5TH welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used. """ Salary and Other Compensation: The starting hourly rate for this position is between [$19.00-23.50 per hour]. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate. This position is eligible for commissions in accordance with the terms of the Company's plan. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance). The pay range for this position at commencement of employment is expected to be between $19.00 and $23.50/hour; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits), dependent on the position offered. Details of participation in these benefit plans will be provided if a candidate receives an offer of employment. California Candidate Privacy Notice When opening up job requisitions for jobs in California, you must also add the below verbiage to the end of the Job Description field: If you are a California resident, click HERE to review our California Candidate Privacy Notice
Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
*The above expected salary range may have some variability based upon factors including, but not limited to, a candidate's overall experience, qualifications, and geographic location. If you are interested in the role, we encourage you to apply and, if selected to move forward in the interview process, you will have a chance to speak with our recruitment team regarding your specific salary expectations.
$19-23.5 hourly Auto-Apply 9d ago
Supervisor, Customer Services
Envoy Air Inc. 4.0
Customer service manager job in Carlsbad, CA
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Pay range: $42,000 - $46,000
Responsibilities
How will you make an impact?
Responsibilities
Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Ensure adequate operational coverage; responsible for scheduling and manpower utilization
Maintain a safe, dependable and consistent operation
Conduct Agent observations
Schedule and administer local training including new hire training
Investigates and resolves operational issues as well as customerservice issues
Will be provided company uniforms and must adhere to uniform policy
Participates on operational conference calls, station audits and prepares various reports
Maintains records such as time and attendance, personnel files and performance
Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customerservice operations.
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
Collaborate with the internal team to ensure a safe and on-time departure
May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
#envoyout
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.
Position Requirements
Minimum Age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Must be able to perform all duties in various weather conditions and time constraints
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
Position Preferences
A minimum of one year of customerservice experience
Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
Additional Details
Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
In locations handling US mail, must be able to pass a US Postal Service background check
This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
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$42k-46k yearly Auto-Apply 11d ago
Operations Manager- Service/Repair (San Diego)
TK Elevator 4.2
Customer service manager job in El Cajon, CA
The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Operations Manager- Service/Repair in San Diego, CA. Responsible for successfully managing all service and repair operations to ensure that the department functions profitably and exceeds the annual budgetary plan.
ESSENTIAL JOB FUNCTIONS:
* Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline.
* Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees.
* Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers.
* Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability.
* Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs.
* Monitors the three callbacks in 30 days program and take a lead in keeping cancellations under 3%.
* Works with Branch Manager and service and repair Sales Managers to address customers' needs. Communicates daily with customers that have down cars.
* Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements.
* Maintains strong familiarity of company products by attending company training classes & reviewing factory equipment updates and supplier goods. Includes working with regional field trainers.
* Administer parts program for contract service and repair to meet budget expectations and customer satisfaction.
EDUCATION & EXPERIENCE:
* Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience
* Requires a valid driver's license and a satisfactory Motor Vehicles Report.
* Thorough knowledge of the elevator industry and general management methods within the elevator industry
* Ability to define problems, collect data, establish facts, and draw valid conclusions
* Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
Salary range $144,000-$190,000 with additional annual incentive compensation 0% - 100%. The role offers a car allowance or company vehicle and fuel card.
Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered
* Medical, dental, and vision coverage
* Flexible spending accounts (FSA)
* Health savings account (HSA)
* Supplemental medical plans
* Company-paid short- and long-term disability insurance
* Company-paid basic life insurance and AD&D
* Optional life and AD&D coverage
* Optional spouse and dependent life insurance
* Identity theft monitoring
* Pet insurance
* Company-paid Employee Assistance Program (EAP)
* Tuition reimbursement
* 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
Additional benefits include:
* 15 days of vacation per year
* 11 paid holidays each calendar year (10 fixed, 1 floating)
* Paid sick leave, per company policy
* Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
$58k-85k yearly est. 60d+ ago
Lead, Customer Experience
Saks Off 5TH
Customer service manager job in San Diego, CA
Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.
What This Position Is All About:
Under the direction of the Assistant Store Director of Customer Experience, the Customer Experience Lead will support execution of the front of house priorities within the 4 walls. In partnership with their leader, they will be responsible for maintaining selling floor service and merchandising standards to drive sales and customer experience. The Customer Experience Lead will hold their direct associate reports accountable using Connected Coaching to ensure all selling floor associates drive the appropriate key performance indicators and are strong brand ambassadors.
Primary Job Functions:
* Ensure cashiering team is in the right place at the right time and operate with a sense of urgency in managing the customer line
* Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate/Manager back up as needed
* Follow all directives and corporate guidelines set forth including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast to floor expectations
* Teach coach and train associates to follow the fast to floor return processes to ensure merchandise is available to sell
* Drive loyalty enrollments, SaksFirst acquisition and Connected Service behaviors to ensure a seamless customer experience
* Act as the Connected Service Coach when the Assistant Store Director is not in the store to drive customer experience and reinforce the Connected Service behaviors during designated peak traffic periods
* Leverage and train walkie talkie expectations for flex of coverage to support customer need
* Assist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the moment
Who Are You:
* Aspiring leader who can educate, drive results, and maintain high standards
* You build morale and spirit within your team, share wins and successes, and encourage or contribute to open dialogue
* Energetic sales professional who can easily adapt to changes and can be relied upon to consistently deliver exceptional results with little to no guidance
* An out of the box thinker who shines in brainstorming sessions and generates a variety of approaches to problem solving including novel ideas
* Confident and professional communicator
You Also Have:
* High School Diploma or equivalent required; 4 year degree or relevant work experience preferred
* 1+ years of supervisory experience with comparable volume or a proven track record of successfully supervising a selling workforce and achieving results
* Ability to drive sales and service, establish and maintain client relationships, and complete operational tasks
* Ability to train and coach associates on selling behaviors to ensure high performance
* Flexibility to work evenings, weekends and public holidays
Your Life and Career at Saks OFF 5TH:
* Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
* Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
* A culture that promotes a flexible work environment
* Benefits package for all eligible full-time employees (including medical, dental and vision)
* An amazing employee discount and other exciting perks
#OFF5THSellingSupervisor
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
Saks OFF 5TH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks OFF 5TH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Saks OFF 5TH welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
"""
Salary and Other Compensation:
The starting hourly rate for this position is between [$19.00-23.50 per hour]. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.
This position is eligible for commissions in accordance with the terms of the Company's plan.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
The pay range for this position at commencement of employment is expected to be between $19.00 and $23.50/hour; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits), dependent on the position offered. Details of participation in these benefit plans will be provided if a candidate receives an offer of employment.
California Candidate Privacy Notice
When opening up job requisitions for jobs in California, you must also add the below verbiage to the end of the Job Description field:
If you are a California resident, click HERE to review our California Candidate Privacy Notice
Your Life and Career at Saks OFF 5TH:
* Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
* Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
* A culture that promotes a flexible work environment
* Benefits package for all eligible full-time employees (including medical, dental and vision)
* An amazing employee discount and other exciting perks
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$19-23.5 hourly 22d ago
Supervisor, Custodial Services
Southwestern College (Ca 4.1
Customer service manager job in Chula Vista, CA
Southwestern Community College District (SWCCD) is committed to meeting the educational goals of its students in an inclusive environment that promotes intellectual growth and develops human potential. We are the leader in equitable education that transforms the lives of students and communities.
SWCCD employees are collegial and collaborative. They demonstrate the highest degree of professionalism, integrity and respect when interacting with students, colleagues, leadership and members of the Jaguar community. Our employees actively honor and respect diversity to foster a safe and welcoming community where all are inspired to participate and realize a sense of belonging.
Incumbents exhibit an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, gender identity, sexual orientation, and ethnic backgrounds of community college students, and employees, including those with physical or learning disabilities, and successfully foster and support an inclusive educational and employment environment.
Description
SUMMARY DESCRIPTION
Under general direction, plans, schedules, assigns, and inspects the work of staff responsible for performing the full range of custodial duties related to the care, routine maintenance, and cleaning of all District facilities; ensures that custodial work practices, equipment, and chemical use and storage comply with applicable safety standards; coordinates custodial support for meetings, special events, and classroom moves; assists in the planning of new District construction by recommending standard fixtures and appropriate custodial facilities in order to optimize custodial services for new facilities; and performs related work as required.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from a classified administrator. Exercises direct and general supervision over custodial staff.
CLASS CHARACTERISTICS
This is the full supervisory-level class in Custodial Services. Incumbent is responsible for planning, organizing, supervising, reviewing, and evaluating the work of custodial staff either directly or through lead workers. Performance of supervisory-level work requires the use of considerable independent judgment, initiative, and discretion within established guidelines. The incumbent also regularly performs custodial duties during peak workload periods or employee absences.
Qualifications
EDUCATION AND EXPERIENCE
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Equivalent to completion of the twelfth (12th) grade
AND
Five (5) years of increasingly responsible custodial or janitorial experience, INCLUDINGtwo (2) years of lead or supervisory experience, preferably for an organization with multiple locations.
* One year of experience is equal to 12 months of experience at 40 hours per week. Applicable part-time experience will be converted to the full-time equivalent for purposes of meeting the experience requirement.
* If specifically referenced (i.e. degree 'or equivalent'), related experience that is above the minimum requirement may be substituted for education on a year for year basis.
* Additional assessment is required for applicants with foreign degrees from colleges or universities outside of the United States. Applicants must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) and must submit a copy of the evaluation with the application.
LICENSES AND CERTIFICATIONS
Possession of and ability to maintain a valid California Driver's License.
KNOWLEDGE AND ABILITIES
Knowledge of:
* Principles and practices of employee supervision, including work planning, assignment, review, and evaluation, discipline, and the training of staff in work methods and procedures.
* Principles, practices, methods, equipment, tools, and materials ofcustodial work.
* Applicable federal, state, local, and District laws, regulations, ordinances, policies, and procedures relevant to assigned programs, projects, and operations.
* Basic principles and practices of budget development, administration, and accountability.
* Contemporary issues of inclusion, social justice, diversity, access, and equity as related to higher education.
* Safe work practices pertaining to custodial services, includingsafe driving rules and practicesand safe usage of cleaning materials, disinfectants, custodial tools, and equipment.
* Modern office practices, procedures, technology, and computer equipment and applications, including word processing, database, and spreadsheet applications.
* English usage, spelling, vocabulary, grammar, and punctuation.
* Techniques for providing a high level of customerservice by effectively interacting with students, staff, faculty, representatives of outside organizations, and members of the public, including individuals of diverse academic, socioeconomic, ethnic, religious, and cultural backgrounds, physical ability, and sexual orientation.
Ability to:
* Develop and implement goals, objectives, practices, policies, procedures, and work standards for assigned program areas.
* Supervise, train, plan, organize, schedule, assign, review, and evaluate the work of staff.
* Interpret, apply, explain, and ensure compliance with applicable federal, state, local, and District laws, regulations, ordinances, policies, and procedures.
* Identify problems, research and analyze relevant information, and develop and present recommendations and justification for solution.
* Perform custodial duties and operate related equipment safely and effectively.
* Develop cost estimates for supplies and equipment.
* Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
* Maintain accurate databases, records, and files.
* Effectively manage priorities in complex and diverse operational units.
* Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
* Use English effectively to communicate in person, over the telephone, and in writing.
* Understand scope of authority in making independent decisions.
* Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
JOB DESCRIPTION:Supervisor, Custodial Services
Duties
ESSENTIAL DUTIES
* Plans, organizes, assigns, supervises, and inspects the work of staff in the custodial activities for all District buildings and facilities; assists in selection and promotion; trains staff in work methods and procedures; provides policy guidance and interpretation to staff; determines staffing needs and recommends staffing levels for assigned activities and projects; sets performance standards and evaluates employees' performance; coaches employees toward improved performance as needed; recommends and implements disciplinary procedures.
* Monitors work order requests received, assigns work orders to staff, and closes out orders once completed; coordinates custodial services both on and off District facilities, including moving of furniture and equipment and setting up for meetings and special events; receives complaints from students, faculty, and staff, and resolves them or refers them to appropriate unit, such as Maintenance or Information Technology.
* Trains staff in safe work procedures and in the safe operation and use of equipment and supplies; coordinates with safety officer the removal from District facilities of hazardous or infectious material; maintains required Safety Data Sheets (SDS) according to regulations; ensures District adherence to applicable safety standards.
* Makes regular or special inspections of custodial tools, equipment, and related items for cleanliness, safety, appearance, operating effectiveness, and needed repair or replacement.
* Monitors inventoryand maintainsadequate levels of custodial supplies, equipment, and chemicals.
* Administers custodial budget; purchases needed supplies, equipment, and services; develops specifications, identifies vendors, and obtains quotes on custodial equipment, supplies, and chemicals for District facilities.
* Provides custodial support in emergency situations as necessary.
Supplemental Information
SALARY SCHEDULE:SCCDAA - Administrators
8.10 Salary Differentials:Classified Administrators whose normal assignment requires them to work until 7:00 PM or later for at least 75% of their work year will be entitled to one additional range on the salary schedule for the entire year.
This position is a classified exempt position in accordance with the Fair Labor Standard Act and California Education Code Section 88020. The employee holding this position is not eligible for overtime compensation.
$55k-67k yearly est. 60d+ ago
Supervisor, Card Development Services
Corelation 4.2
Customer service manager job in San Diego, CA
Voted Top Workplaces in San Diego in 2021, we live and work by our core values of integrity, collaboration, innovation, respect, and service. Corelation cares about each employee, which is exemplified through its competitive pay and outstanding benefits package. Corelation has a generous 401K retirement plan, an extensive paid time off policy, and one of the best company cultures out there! When you join the Corelation Team, you are embarking on a journey of professional and personal development.
What We Are Looking For
Corelation is looking for a Core Development Supervisor who will monitor, train, and support direct reports as well as participate in development planning activities related to the Card Development Services department. The Card Development Supervisor position is a hands-on team leadership role that contributes to the company's success through innovative core and card project software. In this role, you'll lead and grow a team of passionate developers to showcase what it means to build, iterate, and deliver quality results for our clients. This person should have experience with the software development process including gathering requirements, design, development, and validating the implementation against the original requirements. You will define best in class standards/tooling necessary to succeed and serve as a beacon of expertise across the organization
Requirements
· Supervise, motivate, and guide the Card Development team.
· Provide team leadership through coaching and mentorship to new and existing core developers.
· Assist in developing necessary documentation and procedures and setting and managing priorities.
· Assist the department manager with hiring and development of the team members.
· Establish, approve, and assign all Card Project Plan milestones for necessary contributions from departments and develop processes to facilitate their collaboration. Maintain master support calendar for all major milestones.
· Work closely with clients and stakeholders to ensure overall delivery of project milestones.
· Provide communication and coordination between the relevant business partners.
· Mentor and train other development team members throughout the company and seek to continually improve processes companywide.
· Assist the department manager in writing and administering performance evaluations and disciplinary procedures as needed.
· Review documentation, ensure design documents and operational documents are produced.
· Review timesheets and confirm Jira time tracking adherence.
· Promote a culture of teamwork, high performance, and quality.
· Evaluate and recommend processes that could improve the productivity of the team.
· Help develop and maintain principles that provide guidelines for software developers to work with.
· Communicate requirements, roadblocks, etc. to manager and external business groups.
· Perform other job-related duties as assigned.
Why You Are The Perfect Fit
Experience
· Minimum of 5 years professional experience in core software development
· Proficient in leading a team on a day-to-day basis, within a broader organization structure
· Minimum 4+ years leading a group of software developers
· Experience with credit union financial applications including but not limited to retail banking, lending, platform applications, and general ledger highly preferred
· Excellent written and oral communication skills are required, as is the ability to manage multiple projects at once
· Proven experience in learning quickly, as well as demonstrating strong critical thinking / analysis abilities, customer focus, enthusiasm, listening skills, flexibility, and adaptability
· Ability to work efficiently and meet project deadlines with minimal supervision
· Experience working with business stakeholders
· Experience with Agile Scrum methodology
Education
Bachelor's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience.
Why We Are Your Perfect Fit
Benefits Include but not limited to:
Medical, Dental, Vision, Life Insurance
401(K) Match
Discretionary profit share
Discretionary annual bonus
Wellness Programs: Yoga and Massages
Bi-Weekly engagements (coffee tastings, trivia, etc.… )
Community Involvement
Professional Development Growth Days
Vacation Days
Floating Holidays
Sick Days
Parental leave
What you can be a part of:
Company Band
Basketball
Flag Football
Volleyball
DEIA groups
*Range depends on geographic metro / zone, budget, and experience.*
Salary Description $105,000 - $125,000
$105k-125k yearly 44d ago
Retail Services Experience Supervisor
Best Buy 4.6
Customer service manager job in San Diego, CA
As the Retail Services Experience Supervisor, you'll be responsible for the operations and customer experience related to Geek Squad services for computer and cellphone repair and car electronics installations at the Best Buy store. In partnership with your General Manager and Services Experience Manager, you'll identify opportunities, implement plans and drive priorities to provide best-in-class employee and customer experiences.
What you'll do
* Optimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiences
* Provide work direction, ongoing training, career development and performance management to your employees
* Manage and achieve key metrics and results, including customer satisfaction, turn time, productivity and revenue, and identify opportunities to improve performance
* Perform in-store leadership duties as needed, including opening, closing, cash management and manager-on-duty tasks
Basic qualifications
* 1 year of experience as a supervisor or manager in business, military or related fields
* 1 year of experience in services, customerservice or related field
Preferred qualifications
* 1 year of retail experience
* Previous profit and loss (P&L) ownership, including forecasting for expense/labor management
* Experience driving key business performance indicators, such as revenue and operating income
* Experience analyzing business results
* Inventory control, technology repair and/or distribution experience
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
* Competitive pay
* Generous employee discount
* Financial savings and retirement resources
* Support for your physical and mental well-being
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.Auto Req. ID1013649BR
Location Number 000438 Mission Valley CA Store
Address 5151 Mission Center Rd$24.98 - $39.09 /hr
Pay Range $24.98 - $39.09 /hr
$25-39.1 hourly 7d ago
Member Experience Manager
EŌS Fitness 3.9
Customer service manager job in Encinitas, CA
EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customerservice, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym.
Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Responsibilities:
Takes Initiative in identifying ways to enhance the member experience.
Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns.
Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members.
Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction.
Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes.
Ensure members feel heard and valued, maintaining an open line of communication.
Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism.
Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customerservice.
Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience.
Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making.
Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners.
Qualifications:
Proven experience in customerservice or front-line leadership, preferably in the fitness, hospitality, or service industry.
Excellent communication (written and verbal), problem-solving, and interpersonal skills.
Ability to multitask and thrive in a fast-paced, customer-facing environment.
Strong organizational skills and attention to detail.
Proficiency with fitness management software, social media platforms, and Microsoft Office Suite.
Knowledge of fitness industry operations, including membership management and billing processes.
Requirements:
Must successfully pass background check.
Must Obtain a CPR certification within 30 days of employment. *
Must attend EōS Ethos and CustomerService Training within 30 days of employment. *
Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
Ability to bend routinely and repetitively to lift more than 40 lbs.
California Pay Range
$19.50 - $22.87 USD
Benefits and Perks:
A highly energetic and collaborative team.
A management team that cares about your professional development.
Free membership for you and plus one family member.
Discounted Personal Training, and merchandise - including supplements.
Employee referral program.
Daily Pay offered - access your funds before payday.
Competitive pay plus vacation, holiday, and sick pay.*
Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!*
401(k) + Company matching!*
Personal education growth options with Sophia Learning.
* Based on eligibility of tenure and full-time vs. part-time employment.
EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.
To view more information on our CCPA policy, click HERE.
EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
EōS Fitness participates in the government eVerify program.
Please review the details of this program by clicking here
.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at ********************************* or by calling ************. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.
$19.5-22.9 hourly Auto-Apply 11d ago
Captain - Customer Service
Daveandbusters
Customer service manager job in Carlsbad, CA
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms.
Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers.
Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building and house policies.
Assists with the maintenance and upkeep of the Viewpoint and Midway areas.
Assists in the cleanliness and organization of the rental equipment. Ensures all billiard supplies are stocked, properly cleaned and maintained to maximize costs and decrease loss.
Checks for restocking of necessary supplies. Brings all areas up to standard.
Assists in the rental of Billiards and Shuffleboards, maintaining and resetting the area after each use.
Assists with the set up and break down of special events functions as directed by management.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Assists and directs Guests to Kiosk areas and answer questions as needed.
Ensures that our Guests adhere to house policies as outlined and informs management of any issues.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Assists other Team Members as needed or as business dictates.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Is dressed in accordance with dress guidelines, looking neat, clean and professional at all times.
Must demonstrate ability to read and communicate in English.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team member will regularly be required to:
Work days, nights, and/or weekends as required.
Work in environments with both hot and cold temperatures such as freezers and around cooking equipment.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $16 - $17 per hour
Salary Range:
16.9
-
18.4
We are an equal opportunity employer and participate in E-Verify in states where required.
$16-17 hourly Auto-Apply 13d ago
Supervisor Imaging Services - Chula Vista
Scripps Health 4.3
Customer service manager job in Chula Vista, CA
Required Qualifications:
3 years' experience in imaging services with a minimum of 1 year in a leadership role.
ARRT/CRT or ARDMS/CCI or RN
Basic Life Support (BLS) from the American Heart Association
Preferred Qualifications:
Bachelor's degree
Strong background in MQSA
At least 3 years leadership experience within imaging services
EPIC working experience
New Hire Incentive available up to $4,000 for those who qualify.
This is a full-time, salaried position with a Monday-Friday schedule from 7\:30 a.m. to 4\:00 p.m. The role requires availability for call coverage when the Imaging Department is open, as well as sick call for staffing needs and emergency call coverage during evenings and weekends. This position is located at Scripps Mercy Hospital Chula Vista.
Scripps Mercy Hospital Chula Vista provides a variety of medical and surgical services, including inpatient and outpatient care. Our departments are hands on and collaborate with each other.
Join the Scripps Health team and work alongside passionate caregivers and provide patient-centered healthcare. Receive endless appreciation while you build a rewarding career with one of the most respected healthcare organizations nationwide.
Why join Scripps Health?
At Scripps Health, your ambition is empowered and your abilities are appreciated:
Nearly a quarter of our employees have been with Scripps Health for over 10 years.
Scripps is a Great Place to Work Certified company for 2025.
Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
Beckers Healthcare ranked Scripps Health on its 2024 list of 150 top places to work in health care.
We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.
As Supervisor, Imaging Services you will be responsible for day-to-day coordination of staff to provide clinical care within a single business unit. You will ensure imaging staff reflects established standards per regulatory requirements of care and practice and a culture that promotes patient safety. Under the general direction of the Patient Care Manager, you will share leadership responsibilities for the imaging department, including managing daily staffing plans, and adherence to care processes for patient flow to ensure the best patient experience.
Scripps Health provides what matters most\: career growth, delivering superior care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand.
The following are not eligible for hiring incentives:
Internal candidates
Rehires that left Scripps less than 3 years ago
New graduates (Must have 1 year if experience)
In order to remain eligible for your retention incentive the following criteria must be met:
Must remain in original hired FTE Status and Shift (if specified in offer letter)
Must remain in original department/specialty
Must remain in original Job Title
·
Transfers to other locations will be reviewed on a case-by-case basis and may result in forfeiting remaining incentive bonus unless specifically noted in your offer letter.
$62k-86k yearly est. Auto-Apply 16d ago
Cabin Service Supervisor
AGI 4.0
Customer service manager job in San Diego, CA
Do you like to keep things clean and organized? Do the small details matter? AGI is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day! Our aviation roots span 45 years and our strong reputation in ground services and hospitality are the foundation of our success. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry. The sky is the limit!
The Cabin Services Supervisor is responsible for ensuring cabin cleaning crews are working efficiently and safely to prepare aircraft for the next flight. Ideal candidates have at least one year of aviation cabin cleaning experience and previous leadership or supervisory experience. AGI provides paid on-the-job training, advancement opportunities, and safety incentive bonuses.
As an AGI Cabin Services Supervisor you will:
Supervise and direct the work of Crew Chiefs and cabin cleaning team members as they service aircraft for your assigned shift and/or zone.
Manage cabin cleaning manpower to ensure adequate staffing for your assigned shift.
Serve as point person for customers and management to minimize or eliminate potential delays.
Observe and enforce all AGI and Airline safety regulations as well as company policies.
Delegate the work of ramp team members on your shift to ensure flights depart on time.
Be responsible for conducting on-the-job training and coaching for new team members.
Observe and enforce all AGI and airline safety regulations and company policies.
Assist with all cabin cleaning team duties (perform aircraft security searches, clean and restock aircraft, etc.) as needed.
To be an AGI Cabin Services Supervisor you must:
Demonstrate strong communication skills to interact professionally with team members and station leadership
Be at least 18 years of age and possess a High school diploma, GED or work experience equivalent.
Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record and residence background check
As an AGI Cabin Services Supervisor you must be able to:
Lift up to 30 pounds (14 kg) on a regular basis.
Stand, lift, bend, push and pull on a frequent basis and for extended periods.
Work around jet and machinery noises.
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!ATS employees should apply through ADPM/F Disabled and Vet Equal Opportunity Employer
$20.50 per hour
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
$20.5 hourly Auto-Apply 18d ago
Salon Manager
Regis Haircare Corporation
Customer service manager job in Escondido, CA
Purpose:
The manager's primary role is to ensure the salon's profitability, ensure guest satisfaction by using the 360 Service Experience and generate an enthusiastic and professional environment where employees are continuously inspired through effective leadership, to do their best and to be successful. The manager must be a constant role model for all employees and have the ability to inspire, respect and creativity understand the Supercuts Operating Principles and Brand Promise, and effectively execute these principles at all times.
Duties:
In addition to the duties outlined in the Shift/Assistant and Intern Manager, the Salon Manager is also responsible for: •Interviewing and hiring staff •Evaluate employee performance through effective 1:1's •Set goals for individuals and the salon •Document important conversations ,incidents and goals •Approve time off (If short staffed, please communicate with your Area Manager) •Conduct salon meetings •Work with Technical Trainer on salon specific opportunities •Take inventory and place orders •Create and develop a talent bench within your salon as an assist for career advancement within your area.
Qualifications:
* Strong 360 Service Experience and technical skills •Effective ability to coach, lead and inspire others •Business management skills such as but not limited to: goal setting, scheduling, cash handling, reporting, etc.) •Lead by example •Outstanding communication skills and email etiquette •Effective time management and organization skills •Professional appearance and presence •Flexible availability •Current Cosmetology license or Barber's license and manager's license if applicable per state cosmetology laws
You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions.
How much does a customer service manager earn in La Mesa, CA?
The average customer service manager in La Mesa, CA earns between $37,000 and $124,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in La Mesa, CA
$68,000
What are the biggest employers of Customer Service Managers in La Mesa, CA?
The biggest employers of Customer Service Managers in La Mesa, CA are: