Customer service manager jobs in Laguna Niguel, CA - 2,260 jobs

Ready to grow your career? Empire Today is seeking an Area Customer Service Manager. Area Customer Service Manager is responsible for managing the day-to-day activities, direct supervision of department personnel, and oversight of all aspects of customer service practices, objectives, and initiatives to ensure excellent service to our customers is achieved. This position reports directly to the Area Director. We offer: Health benefits. Paid time off and holiday pay. Wellness program. Professional development & career advancement opportunities. Lots of perks. Compensation Information: $80,000 annually plus bonus Responsibilities: Assign newly entered customer service requests to appropriate team members. Track and review Service Request reports daily to ensure on-time delivery and customer satisfaction. Export data from database and input into an excel spreadsheet for assignment and prioritization. Plan and disseminate daily assignments to employees. Conduct bi-weekly one on one meetings with subordinates to review current productivity and any developmental opportunities. Regularly spot check subordinate customer call activity and call quality as well as perform service request management audits, Coach team members on improvement strategies. Monitor all SRs assigned to Area Customer Service Associates to ensure swift completion. Execute the implementation of training activities to improve Customer Service Scores. Conduct the daily Customer Meeting for each of the markets within their Area. Complete bi-weekly Manager review guide (MRG) activities within Smartsheet's for each of the markets within their Area. Limit risk exposure by providing input and perspective on customer service legal matters and the settlement of disputes. Make job related calls to customers and collect feedback from customers to ensure that they are pleased with their purchase (as needed). Request and collect referrals from every satisfied customer during the post installation call process (as needed). Provides feedback to the company regarding service failures or customer concerns. Enforce performance standards to meet Customer Service Empire Operating System (EOS) key performance indicators. Ensure the Customer Service Day In The Life Of (DILO) is being utilized by team. Identify problems or concerns and expedite to appropriate Manager or Coordinator for resolution. Regular communication with customers to solve complex service-related issues over the authority level of subordinate staff members. Monitor the All-Promoter Score (APS) metric daily to evaluate the organization's customer service ratings, trends, and customer comments to continually improve performance. Address and solution all legal and escalated customer service-related issues (Better Business Bureau, Attorney letters, etc.). Serve as a resource to staff in resolving customer service issues. Supervises the daily operation of customer service personnel, to include hiring, discipline, coaching, training, and evaluating performance. Assist the legal department in troubleshooting customer issues that require special handling. Represent the organization at hearings and other state agencies as needed. Perform other functions as necessary or as assigned. Qualifications: Minimum of three (3) years customer service or call center experience or related experience Minimum of one (1) year management and/or training experience or equivalent combination of education and experience Associate Degree or Bachelor's Degree preferred Flooring or home improvement industry experience preferred. Virtual/Remote management experience is ideal Proficient in MS Word, Excel, Outlook, and PowerPoint Strong analytical, organizational, and problem-solving skills Professional phone demeanor with the ability to relate to people in an open, friendly, and accepting manner Strong ability to effectively communicate at all levels in written, verbal, and presentation formats Demonstrated skill at communicating with and problem-solving for clients with challenging service issues Excellent problem-solving skills demonstrated through a sense of urgency and solid judgment and reasoning ability Must be flexible and comfortable working in a dynamic and interactive team environment Why Empire Today? We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you. We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home. We have an unmatched company culture. We've won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth. We're one of the nation's most recognizable brands. You'll enjoy the stability that comes with a national company and a sense of pride when you're a part of our team. By clicking Apply Now, I agree to the Privacy Policy and Terms of Use including arbitration, waivers and limitations of liability. CSLB 1047108.

The Student Services Manager is primarily responsible for assuring a successful student experience through the entire student lifecycle, including: New student orientation, student support and advisory services, and alumni services. This role interfaces directly with the Dean of Campus Operations, Dean of Academics, Director of Financial Aid, National Registrar, Director of Admissions, and Director of Career Services. Essential Functions Participate in relationship management with prospective students and their families, alumni, and active students. Ensure a personal, supportive relationship is established with each student beginning with the onboarding process; establish an effective supporting relationship with them. Ensure all students complete Smart Measure and meet with students to discuss results. Regular and consistent engagement with students via various communication methods (one on one meetings, phone calls, text messages and emails). Make contact with all active students monthly through classroom visits, one-on-one meetings, or virtual/phone conversations. Meet with students daily to identify potential hurdles to student's success. Utilize communication skills/advising techniques to assist students in developing a success plan. Develop / support retention strategies effective in both active and inactive students. Track student progression in online programs and support the Program Chairs and Dean of Academics for student outreach. Manage Student Event calendar; Update posted schedules, calendars, and monitors each term. Coordinate bi-annual student focus groups and encourage student participation. Prepare and present material at internal workshops; both in person and virtually. Identify opportunities for student life activities to increase student involvement. Assist re-entry students on returning student application review process, discuss previous roadblocks and challenges to identify helpful resources to maximize student's program completion/retention, review status eligibility and re-entry needs/requirements. Connect students with Instructors/ Program Chair to get additional tutoring when needed. Assist with executing campus events; Career Fair, Job Fair, employer visits, class presentations, graduation and other campus events as needed. Active participation in Student Council / Student Groups. Work closely with pending graduates to ensure the completion of exit requirements are met. Assist in the development and ongoing management of an Alumni Program. Manage, plan, and execute events for alums. Support Career Services in new student job placement initiatives to ensure current students can find work while attending school. Network with potential employers to identify job opportunities for students / alumni and pass information to Career Services when new partnerships are established. Work with Education to support students in testing for their certifications and continuing their education towards more advanced degrees. Assist the Dean of Students with G&E (Graduate and Employment) Tracking, Program Completion Tracking, and yearly accrediting reporting. Complete other duties as assigned by the Dean of Student Affairs / Career Services Manager. Knowledge, Skills and Ability Required Knowledge of student development theory, techniques, and research associated with ensuring the success of diverse student populations. Knowledge of student advising theory and best practices; ability to implement these practices effectively. Knowledge of obstacles facing non-traditional students and strategies for overcoming them. Thrive in a fast-paced environment and demonstrate a passion for higher education. Must have excellent organizational and interpersonal skills and be able to articulate information well, both verbally and in written form. Must have an eye for detail due to the need for accurate record keeping/recording of information that is personal, monetary, and time-sensitive related. Must be self-motivated, be driven to meet goals, possess a strong work ethic, and be able to prioritize. Excellent problem-solving skills, leadership, and time management skills are necessary. Must have the ability to work both as a team member and independently; use sound judgment regarding organizational and departmental regulations, procedures, and policies; quickly establish and maintain rapport with students, faculty, alums, administration, and parents from varying cultural backgrounds. Must be able to prioritize multi-tasks in a fast-paced, high-demand work environment while always maintaining a professional demeanor. Must remain flexible regarding external factors that may affect the work schedule. Qualifications Education and Work Experience High School diploma or GED required. Bachelor's degree in education, student development, psychology, human relations, or related field, or a minimum of three (3) years in student affairs / engagement; required. Master's degree preferred. Experience in an educational setting supporting students' progress toward their educational goals. Experience with advising, counseling, mentoring, coaching, or providing navigation services for students in pursuit of post-secondary educational goals. Proficient user of CP and Microsoft Office- Word, Excel, PowerPoint, Outlook Experience with Anthology software preferred . Proficient user of Microsoft Office- Word, Excel, PowerPoint, Outlook Strong written and verbal communication skills

The Plant Manager is responsible for overseeing all aspects of manufacturing operations. This role ensures production efficiency, quality control, safety compliance, and team development in alignment with company goals and strategic initiatives. DUTIES AND RESPONSIBILITIES May include, but are not limited to, the following: · Lead plant operations to meet production targets, quality standards, and safety goals. · Oversee the layout and optimization of equipment, workflow, and workforce utilization specific to concrete tile manufacturing. · Develop and execute operational strategies to improve throughput, reduce waste, and enhance product quality. · Foster a culture of continuous improvement using lean manufacturing principles (e.g., Kaizen, Six Sigma). · Collaborate with cross-functional teams including Sales, Product Development, and Supply Chain to ensure customer satisfaction and timely delivery. · Manage plant budgets, including operating and capital expenditures, aligned with market demand and business forecasts. · Ensure compliance with OSHA, EPA, and other relevant safety and environmental regulations. · Promote a safe work environment and lead initiatives to achieve zero-injury performance. · Train and develop supervisory and managerial talent within the plant. EDUCATION, EXPERIENCE AND QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Bachelor's degree in Engineering, Industrial Management, or a related technical field. Experience Minimum 10 years of progressive leadership in manufacturing operations, preferably in building materials or concrete products. Experience with lean manufacturing and continuous improvement methodologies is highly desirable. Skills - Strong leadership and team-building capabilities. - Proficiency in interpreting financial reports, P&L statements, and operational KPIs. - Ability to manage multiple priorities in a fast-paced production environment. - Excellent organizational, communication, and decision-making skills. - Familiarity with ERP systems and manufacturing software tools. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to sit, stand, walk, bend, and lift up to 35 lbs. Vision requirements include close, distance, color, and peripheral vision. WORK ENVIRONMENT · Must be able to work in a manufacturing environment with moderate noise levels and exposure to dust and heat. Our compensation reflects the cost of labor across several US markets. The pay range $140,000 - $182,000 per year is based on relevant market data in our lowest and highest geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, experience, and skillset. Westlake is a total compensation company. Depending on the position offered, sign on payments, and other forms of compensation may be offered as part of a total compensation package (also to include a full range of medical and other benefits).

People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities. Apply today! What our team members are saying: Video Clip 1 Video Clip 2 Video Clip 3 Learn more about us at cathaybank.com GENERAL SUMMARY Responsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnering with related Cathay department colleagues to proactively provide services for customers. Ensure regulatory compliance and staff adherence to bank policies and procedures. Maintain operational integrity of the branch. DIRECT REPORTS The incumbent supervises Relationship Bankers and all Operations staff (depending on the branch's staffing requirements) ESSENTIAL FUNCTIONS Service and Sales Responsibilities: Interact in an effective and professional manner with all levels of bank personnel, corporate and bank clients demonstrating commitment to quality and extraordinary customer service Ensure staff are actively profiling customers during new account and teller transaction process to identify cross sell opportunities to meet customer needs/requirements Responsible for developing and tracking individual performance goals. Develop coaching and mentoring process for staff to ensure their performance meets bank customer service, sales, and operational requirements Establish and manage achievement of assigned team and individual sales production goals Collaborate with Branch Manager / Relationship Manager in support of prospect and customer calls to develop customer onboarding plan, including set-up of products and services Support business development colleagues, and perform marketing activities as needed in efforts to achieve branch growth and profitability goals May register as MLO (Mortgage Loan Originator)- based on branch/market needs, to support loan inquiries, interview loan applicants, and assist with loan related functions Represent the bank by actively participating in outside civic/community affairs, business/ industry-related organizations and other professional activities as appropriate Operations, Management & Administration Responsibilities: Direct the operations functions of the branch. This encompasses the full knowledge of branch functions which include- new accounts, teller operations and safe box. The incumbent acts as the resident expert on procedural, risk and regulatory functions within the branch Ensure that the branch consistently complies with all bank policies/procedures, banking regulations and meets satisfactory audit rating. Implement appropriate controls and oversight for any identified deficiencies Ensure sound operating conditions are maintained in the branch by utilizing the daily and monthly operational and reporting reviews along with completion of required branch certifications Perform staffing evaluation to ensure appropriate levels of staffing and skill sets in support of customer service requirements. Work with Branch Manager and Regional management on effective staff deployment and utilization Ensure performance reviews/evaluations of the branch's non-officer staff and officers as assigned, are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer service skills and sales/referral activities Recommend hires, transfers, terminations, salary adjustments, performance standards and reviews. Approve employee daily time records, work assignments, vacations, sick pay, etc. May serve as Safety and/or Security Officer for the branch QUALIFICATIONS College degree a plus. Three to five years' experience in a similar capacity with management/supervisory responsibilities. Comprehensive knowledge of all aspects of branch service functions. Thorough knowledge of bank policies and procedures. General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures. Direct sales experience desired. Computer experience (Microsoft Word, Excel, Outlook) required. Good management skills with emphasis on planning, organization and scheduling. Excellent verbal and written communication skills. Bi-lingual English and Chinese (Mandarin or Cantonese) preferred. OTHER DETAILS $26.44 - $31.25 / hour Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for a discretionary bonus. Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k). Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy. Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law. Click here to view the "Know Your Rights: Workplace Discrimination is Illegal" Poster: Poster- English Poster- Spanish Poster- Chinese Traditional Poster- Chinese Simplified Cathay Bank endeavors to make **************************** to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Reports to: Vice President, Marketing Founded in 2014 by Dr. Brett Florie, Hydration Room is redefining proactive healthcare by blending holistic wellness with Western medicine. With 45+ clinics and rapid expansion underway, our mission is to deliver exceptional IV and injection therapies in a supportive, wellness-focused environment. We are a high-growth health and wellness company committed to raising the standard of clinical care and patient experience. Role Summary The Manager, New Clinic Openings & Local Marketing Activation drives the success of Hydration Room's new clinics by leading marketing activities from pre-opening through maturity. This role ensures each new location launches with strong community awareness to conversion, early patient trial, and membership momentum , and a repeatable framework for growth. As part of the Marketing team, this person collaborates across Operations, Finance, and Clinic Staff to bring new clinics to life by building local brand awareness, driving foot traffic, bringing in new patients, aligning execution, and turning insights into real-time, scalable actions. Welcome to your healthy place. Core Role Responsibilities: New Clinic Ramp & Local Activation Lead all pre-opening and launch marketing initiatives, including digital, grassroots, and in-market activations. Build and manage local marketing calendars to generate awareness, drive patient volume, and accelerate membership ramp. Coordinate all local signage and in-clinic collateral, ensuring brand consistency, timely production, and high-quality execution. Partner with the marketing team to localize creative and messaging for each market while maintaining visual and voice alignment with brand standards. Create KPIs and analyze market-level performance data (awareness, acquisition, conversion, retention) to identify key drivers of success and opportunities for optimization. Create market and partnership lists to support targeting, outreach, and promotional planning. Show return on investment. Paid Media & Performance Collaboration Work with the marketing and media teams to support budget allocation, campaign setup, and performance reporting for new clinic launches. Review campaign dashboards, share insights, and recommend adjustments to optimize spend and conversion performance. Community Partnerships & Outreach Build relationships with local fitness studios, wellness partners, and community organizations. Negotiate cross-promotional partnerships and sponsorships to expand Hydration Room's local footprint. Work with the Social Lead to coordinate local influencer and ambassador activations, leveraging user-generated content (UGC) for authenticity and reach. Membership Growth Lead pre-opening membership campaigns, including digital funnels, referral programs, and local outreach. Collaborate with Wellness Coordinators (WCs) by providing scripts, training, and promotional support for new offers and events. Partner with the marketing team to deploy email and SMS lifecycle campaigns that drive rebookings, reviews, and memberships. Use data to guide offer strategies, including when to extend or expire based on conversion performance. Grand Openings & Events Plan and execute grand opening events, media coverage, and community activations that drive awareness and early adoption. Manage signage, collateral, and events. Serve as the marketing point of contact on-site during opening week to ensure coordinated execution and brand alignment. Reviews & Reputation Provide reporting on review quantity and quality for new clinics, tracking progress and trends. Support Operations and Clinic Staff with review scripts, training, and tactics to encourage positive feedback and increase review volume. Cross-Functional Collaboration& Leadership Partner with Operations to align staffing, readiness, and patient experience with marketing activations. Collaborate with Finance and Marketing Leadership on budget management and ROI analysis. Act as an internal ambassador for local marketing excellence, influencing clinic teams through consistent communication, training, and hands-on support. Capture and share best practices and lessons learned to strengthen future openings and drive scalable growth. What We Offer: A fun, growing workplace where you can promote health and wellness in your community. Direct impact on Hydration Room's ability to grow and deliver accessible wellness care. Opportunity to shape the recruiting function and eventually build/lead a high-performing hiring team. Competitive pay and benefits, plus high visibility to executive leadership in a rapidly expanding wellness brand. Career development opportunities. Free IV/Injection perks program. Vacation time. Participation in a 401k program. Employee Assistance Program. Medical, dental, vision, paid life insurance, and voluntary benefits are available for all full time employees. The salary range for this role is $85,000 - $95,0000 per year. Bonus eligble. Qualifications & Required Skills: 4+ years of experience in multi-unit wellness, fitness, or retail marketing. Proven success in pre-opening, local marketing, and community partnership development. Experience working with paid media, creative, and analytics teams to drive performance. Strong understanding of marketing tools and platforms, such as Google Ads, Meta Ads Manager, HubSpot, and CRM dashboards. Excellent project management and organizational skills, able to manage multiple openings simultaneously. Data-driven mindset with the ability to interpret insights and act on them quickly. Strong interpersonal and communication skills with both internal teams and external partners. Willingness to travel up to 40-50% to support openings across California and future markets. Physical Requirements: Ability to sit at a desk for prolonged periods Ability to stand for prolonged periods of time if needed Must be able to traverse the entire facility Must be able to lift up to 15 pounds at times This indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all inclusive or specific to any employee. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. This description is not intended to limit or in any way modify the right of any manager or supervisor to assign, direct, and control the work of employees. An ability to competently perform all the essential functions of the position (the combination of all essential duties and all essential skills and abilities listed above), with or without reasonable accommodation, is a basic requirement of all positions at the Hydration Room. The Hydration Room is an equal opportunity employer and will make reasonable accommodations in accordance with applicable law so that qualified employees can perform the essential functions of the job. Nothing in this changes the at-will employment relationship existing between the Hydration Room and its employees. The Hydration Room reserves the right to amend this job description at any time.

About the Role We are seeking a results-driven General Manager (GM) of Plumbing Services to lead frontline service operations across our Orange County and Los Angeles territories. This role has full ownership of technician performance, field sales execution, shop operations, and dispatch coordination. This is a hands-on leadership role that blends strategic oversight with day-to-day operational execution. The GM will play a critical role in driving profitable growth, developing high-performing field teams, and delivering best-in-class customer service. What You'll Do Lead Technician Performance & Development Implement and continuously improve standardized install procedures, QA/QC protocols, and service playbooks Establish, track, and coach to key technician KPIs (average ticket, conversion rate, callbacks, etc.) Own onboarding and 30-day ramp plans for new technicians Conduct ride-alongs to coach technical execution, customer experience, and sales effectiveness Drive Field Sales Execution Partner with Field Service Sales Managers (FSMs) to achieve sales targets and improve close rates Coach teams on upsells, drain-to-lining conversions, and membership sales Leverage tools such as SalesPro AI and performance dashboards to drive results Provide clear feedback, accountability, and performance management for FSMs Oversee Shop & Inventory Operations Manage the LA Shop Manager and serve as interim OC shop lead until growth supports dedicated oversight Ensure job readiness through strong inventory control, VMI programs (via Hajoca), and tool management Maintain clean, compliant, and professional facilities aligned with brand standards Optimize Dispatch & Operational Flow Align technician availability, job types, and routing with dispatch to maximize capacity and revenue Support dispatch in real-time problem-solving and route optimization Review and improve weekly dispatch metrics and scheduling accuracy Partner Cross-Functionally Act as a subject matter expert for multi-family and commercial field projects, supporting Business Development with job walks and estimates Collaborate with Repipe, Marketing, and other verticals on strategic initiatives Participate in weekly leadership and performance review meetings, reporting on KPIs and operational insights What We're Looking For 5+ years of leadership experience in plumbing, HVAC, construction, or related technical service operations Proven success leading and developing field teams, including technicians, dispatch, and supervisors Strong understanding of plumbing service workflows, install standards, and quality control Demonstrated ability to manage operational KPIs and drive measurable improvement Experience improving sales performance through coaching, estimating, and customer communication Skilled in workforce planning, routing, scheduling, and capacity optimization Data-driven mindset with experience using dashboards and performance analytics Experience overseeing shop operations, inventory control, and vendor/VMI relationships Strong problem-solving skills in fast-paced, field-based environments Excellent communication skills with the ability to motivate and hold teams accountable Commitment to safety, compliance, and delivering a high-quality customer experience Ability to travel between branches and job sites, with flexibility to support operations outside standard business hours

Job Title Audit Senior Manager Employment Type Full-Time, Exempt About the Firm Join a top-tier public accounting firm serving privately-held middle-market companies across industries including manufacturing, distribution, professional services, retail, and software. With a strong reputation for quality assurance services, the firm offers a collaborative culture, supportive leadership, and opportunities for career advancement. Position Summary As an Audit Senior Manager, you will lead assurance engagements, mentor and manage teams, and serve as a strategic advisor to clients. You'll work closely with firm Partners and clients to deliver high-quality audits and technical guidance while overseeing engagement economics and contributing to business development. Key Responsibilities Lead assurance engagements, including audits, reviews, and other financial reporting projects Supervise, review, and mentor audit teams, ensuring compliance with internal quality standards Collaborate with Partners on risk assessments, engagement planning, budgeting, and internal audit reports Serve as a technical accounting expert, applying GAAP to complex situations and authoring internal memos Manage client relationships, acting as the main point of contact and problem solver on engagements Monitor and report on team performance, providing coaching and feedback Ensure timely delivery of client deliverables and maintain high client satisfaction Oversee engagement profitability and billing Support recruiting, training, and firm leadership initiatives Stay current on regulatory and technical changes impacting assurance services Qualifications Bachelor's degree in Accounting or related field (Master's preferred) CPA license required 8+ years of recent public accounting experience, with at least 5 years in a supervisory capacity Proven ability to manage multiple engagements and teams effectively Strong technical expertise in GAAP and auditing standards Excellent communication, leadership, and client service skills U.S. work authorization required Technical Skills Proficiency in Microsoft Office Suite (especially Excel) Experience with ProSystems and QuickBooks is a plus Strong project management and delegation abilities Experience presenting to clients and leading internal training sessions Other Requirements Willingness to travel to client locations as needed Active role in business development and firm marketing initiatives Executive presence and strategic mindset 📩 Apply today by sending your resume to Rob@solidrockrecruiting.com to learn more! Direct Phone: 605-595-8018 #J-18808-Ljbffr

UDR, Inc. and its affiliated companies are seeking a Resident Services Manager to join our team at Eight 80, our exclusive apartment community (1447 total homes) located in Newport Beach, CA. Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day? As a Resident Services Manager, every single day is an opportunity for you to build a sense of community and rally your team to achieve the community's resident retention and customer service goals. Essential Functions: Administrative Manage and complete a variety of tasks which range from simple to complex; all of which are associated with driving and supporting community operations: Prepare, communicate and deliver all resident specific and community letters and notifications, legal notifications, in addition to the management of the new resident move-in process, documentation and the issuance of all community keys, fobs, remotes, parking permits and parking assignments. Enforce all policies and procedures. Maintain compliance related to lease agreements including the review and authorization of all leases and ensuring community records (leases, addenda, reports, etc.) are maintained in accordance with stated legal requirements Company policies and/or procedures. Plan and manage all community events. Manage and maintain exemplary community website, social media campaigns, outreach marketing efforts for the community to drive occupancy and increase visibility, including PeerSpace, Craigslist, etc. Maintain acceptable NPS scores and facilitate Reputation Management Process. Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications. Smart Rent Management and Package and Parcel Management. Manage key policy and process by providing keys to residents or contractors and documenting in accordance with the "Key Policy". Investigate, address and resolve all community and resident issues, disturbances, complaints and any crime-related activities/inquiries, including the dispatch for patrol services. Complete incident report for Risk Management as needed. Serve as organizational representative along with the Business Manager for court appearances regarding non-payment and/or other legal action taken, small claims and UD hearings as necessary or required. Oversee inventory and replenishment of community office supplies and refreshments for office, residents and guests. Develop and maintain emergency action procedures for the properties. Work closely with the Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met. Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal oriented team. Comply with all Company policies and procedures related to employment. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job. Perform other duties as assigned or needed. Asset Quality Ensure community is ready for business and meets established physical standards daily as listed below: Walk community daily; open and close all "showing" units. Monitor property including office space, restrooms, amenity areas, parking lot and "showing" units to ensure they meet UDR's quality, cleanliness and presentation standards and proactively monitor battery upkeep of smart locks. Refresh community's signage, write and distribute collateral as needed to support the drive for occupancy and improve community image. Customer Service Provide the best standard of quality and service through resident relations: Answer all resident and guest questions professionally and timely, balancing the needs of both internal and external customers. Implement strategies to improve quality of customer service. Proactively execute and close self-guided tours and/or provide guided community tours for prospects, lend assistance and provide information pertaining to short-term rentals, corporate housing opportunities and guest suite rentals. Conduct move-in orientation sessions for new residents and drive annual renewal conversations with existing residents as needed. Oversee the Customer Survey Program by ensuring that that there is immediate follow up to residents upon the completion of each service request via an e-mail or text notification which includes the ability to request a follow up phone conversation. Follow-up phone calls to residents to gather more information on the quality and satisfaction of service requests. Oversee and ensure the maintenance related matters are resolved and/or escalated to the Service Manager to be addressed immediately. If additional service is required, continue to follow up until the issue is resolved. Financial Complete various accounting and financial functions associated with driving and supporting community operations: Work closely with Business Manager to complete required financial responsibilities. Conduct Purchase Card (P-card) reconciliation for community. Personnel Lead winning team by professional example, taking ownership and personal interest in direct reports, if applicable to drive results and team performance: Host daily and weekly team huddles to discuss community/resident/operations issues and concerns, provide update to team regarding policies, practices, company or team initiatives, training and team building. Hire and train new staff and develop staff to maximize potential. Monitor staff performance to include performance and address performance problems through corrective action and dismissal. Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers. Approve time records and requests for time off. Vendor Management Complete administrative tasks associated with community operations as it relates to outside vendors, communication telecom and IT systems: Manage vendor keys according to UDR's policies and procedures. Source new vendors as needed in order to maintain community appearance and resident services. Maintain community telecom and computer equipment, while serving as a partner to IT to troubleshoot system issues and test systems. Education and Experience: Bachelor's degree in business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in property management or related business operations. Property management experience in on-site office operations, leasing, administration, and customer service. Experience in a supervisory/managerial role, such as Assistant Property Manager and/or Property Manager. Experience coaching, mentoring and developing teams. Customer service experience. Career Development and Advancement: We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We believe our employees are the organization's most important asset. Exceptional Benefits: We offer a comprehensive benefit package, Company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence. Benefits Offered: Medical, Dental, Vision Plans Medical Flexible Spending Account Dependent Care Spending Account Lifestyle Spending Account Supplemental Term Life Insurance Voluntary Cancer Insurance Supplemental Short-Term Disability Insurance / AD&D Insurance Voluntary Long Term Care Insurance 401(k) Plan with company match Salary Range: $74,000/yr. - $82,000/yr., depends on experience Bonus Potential: 10% annual bonus potential, paid out quarterly (2.5%/quarter) About UDR, Inc. UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation! *********** UDR Inc. is an Equal Employment Opportunity Employer. UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

A privately backed, values-driven home-services group is expanding its legacy HVAC and plumbing brand in North County San Diego. We are seeking a resourceful leader who blends field oversight with full profit responsibility. If you shine in a fast‑moving setting that prizes a strong team culture, outstanding client experiences, and disciplined execution, you have the opportunity to shape something extraordinary-and share in the value you help create. How You'll Make an Impact Leadership & Culture Champion the company's mission, safety mindset, and customer-first philosophy. Set quarterly and annual goals that tie day-to-day performance to long-term vision. Recruit, coach, and retain technicians and office staff, fostering a team-oriented culture. Operational Excellence Manage every aspect of HVAC activities while delivering strategic oversight to the plumbing leadership team. Implement efficient workflows, scheduling, and job-cost controls to maximize margin. Ensure compliance with licensing, permitting, and safety requirements. Financial Stewardship Own the full P&L-forecast, budget, and analyze KPIs to spot trends and drive corrective actions. Improve pricing discipline, labor efficiency, and cash flow while protecting quality. Growth & Partnerships Identify new revenue streams and service lines that complement core residential work. Nurture relationships with distributors, suppliers, and local community partners to strengthen brand presence. What You'll Bring More than seven years of increasingly responsible supervisory experience in heating‑ventilation‑air‑conditioning, plumbing, and other residential service operations. Demonstrated success managing technicians and office teams while owning a P&L. Strong customer-service orientation with negotiation and sales acumen. Financial fluency-able to interpret KPIs, job costs, and margin drivers. Valid driver's license; California CSLB license a plus. Integrity, accountability, and a coaching mindset that drives team growth. Rewards Competitive base salary with 25 percent annual bonus plus profit-sharing potential. Medical, dental, vision, and 401(k) with match. Paid time off and relocation assistance for the right candidate. Ready to steer a respected regional brand to its next stage of growth? Apply today to learn more. About Blue Signal: Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS

General Manager responsibilities include: Design strategy and set goals for growth Control budgets and optimize expenses Ensure employees are motivated and productive Job Description We are looking for a General Manager to oversee all staff, budgets, and operations of the local business unit. General Manager responsibilities include formulating overall strategy, managing people and establishing policies. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive, while ensuring our profits are on the rise. Ultimately, you'll help our park grow and thrive. Responsibilities Oversee day-to-day operations Responsible for the guest experience in the park along with driving profitability. Design strategy and set goals for growth Maintain budgets and optimize expenses Set policies and processes Ensure employees work productively and develop professionally Oversee recruitment and training of new employees Evaluate and improve operations and financial performance Prepare regular reports for upper management Ensure staff follows safety protocols Provide solutions to issues (e.g. profit decline, maintenance of equipment, employee conflicts, loss of business to competitors) Requirements Proven experience as a Manager or similar role Experience in planning and budgeting Knowledge of business process and functions (finance, HR, procurement, operations etc.) Strong analytical ability Excellent communication skills Outstanding organizational and leadership skills Problem-solving aptitude

***To proceed with the application process, please upload your resume into this Google form: *************************************** Why leave Orange County to build a tech company when you can do it right here in OC? ABOUT US Month2Month is a dynamic and innovative property management company specializing in high-quality single-family homes. We are reimagining the global midterm rental market with full-stack, AI-powered solutions. We are a rare tech startup based in central south Orange Countyan area more commonly known for its peaceful lifestyle than for startup activityfounded by leaders from top Silicon Valley companies like NVIDIA and Intel. Our mission is to bring the innovation-driven mindset of Silicon Valley to OC and create a home for professionals who want to stay local without compromising on growth, challenge, or impact. Our team structure is built for agility and innovation. We take bold ideas from 0 to 1, scale them from 1 to 10, and grow them from 10 to 100. If youre ready to shape the future of proptech and thrive in a team that values execution, creativity, and long-term visionjoin us, and help redefine whats possible in Orange County. What We Offer: Medical, Dental, Vision Insurance 401(k) Retirement Plan Unlimited Paid Time Off (PTO) Dynamic, Collaborative Work Environment Who You Are: Youre an enthusiastic leader who loves creating exceptional customer experiences and nurturing a dedicated team. You have a talent for problem-solving, excel in high-energy environments, and are driven to continually improve processes through proactive communication and thoughtful innovation. What Youll Do: Oversee and inspire the customer service team, fostering a culture aligned with Month2Months mission of flexible, high-quality living experiences. Manage customer service operations, ensuring seamless booking processes, timely responses, and high client satisfaction. Collaborate cross-departmentally, streamlining communication and operations for optimal client experiences. Develop and analyze metrics on customer satisfaction, using insights to drive continuous improvement. Handle escalated issues with creativity and professionalism, implementing strategic solutions swiftly. Ideal Experience (Helpful but not mandatory): Background in customer service or related managerial roles. Excellent interpersonal and team management abilities, paired with strategic thinking and adaptability. ***To proceed with the application process, please upload your resume into this Google form: ***************************************

About the Company The company is a fast-growing e-commerce company delivering premium Korean food and lifestyle products across the United States. Headquartered in Carson, CA and fulfillment centers in Pennsylvania, we manage a catalog of over 1,000 refrigerated, frozen, and shelf-stable products sourced directly from Korea. As a leader in Korean specialty foods, we are committed to exceptional quality, innovative operations, and creating a strong, people-focused company culture. Why Join Us At the company, youll be a part of a passionate, growth-oriented team building one of the most exciting cross-cultural food brands in the U.S. We offer a dynamic startup environment where your expertise will directly shape the future of our company. Position Overview This role is perfect for a hands-on leader who thrives in high-volume, fast-paced environments, can handle challenging customer interactions, and is passionate about building scalable service systems. The ideal candidate is bilingual in Korean and English, has strong customer empathy, and can also design and implement CS strategies, policies, and performance metrics to improve customer satisfaction. Key responsibilities Lead day-to-day CS operations, ensuring timely, professional responses to a high volume of customer calls and inquiries Provide hands-on support in escalated or complex situations with empathy and problem-solving skills Recruit, train, and mentor CS team members; manage scheduling and workload distribution Collaborate with the logistics, operations, and marketing teams to resolve issues quickly and improve the customer journey Develop and optimize CS processes, policies, and workflows for scalability Monitor key service metrics, analyze customer feedback, and create actionable improvement plans Oversee CS tools and identify system needs Preferred/Additional Experience (Plus) Experience designing and conducting customer satisfaction surveys and leveraging data for strategy. Ability to select and implement CS systems, tools and create operational plans. Qualifications 3-5 years of experience in customer service or contact center management Fluent in Korean and English (spoken and written) Exceptional communication and conflict resolution skills; ability to stay composed under pressure Strong leadership and organizational skills with the ability to multitask and adapt quickly Basic computer proficiency, including familiarity with common office software and CS platforms Experience in developing or improving CS processes, policies, and customer satisfaction strategies E-commerce or retail experience preferred. Employment Details: Location: Carson, CA Employment Type: Full-time, exempt Salary Range: $26 ~ $30 per hour

Entry-Level Associate Broker/CSR - Irvine, CA (In-Office) No Prior Insurance Experience Needed An established wholesale insurance brokerage is expanding its Irvine office and looking to add an Entry-Level Associate Broker to support a high-performing team. This is an excellent opportunity for someone eager to build a long-term career in the specialty insurance (E&S) space. What You'll Do: Support senior and inside brokers with day-to-day servicing tasks Handle policy issuance, processing, and documentation Learn how to build submissions and market accounts to carriers over time Gain exposure to a wide variety of E&S accounts and client types What We're Looking For: No prior insurance experience required - open to motivated entry-level candidates Backgrounds in sales, customer service, or office administration are a plus Must be ambitious, detail-oriented, and eager to learn Strong communicator who thrives in a collaborative, in-office environment Compensation: Base: Competitive Salary Bonus potential after initial ramp-up period Opportunity for long-term career growth within a fast-paced brokerage team Location: 100% in-office - Irvine, CA Ideal for someone who values team culture, energy, and hands-on learning If you're looking to get your foot in the door of the insurance industry and grow within a dynamic, relationship-driven environment, this is an opportunity to build the foundation of a successful career.

The Automotive Customer Service BDC Manager is the direct Supervisor of the Automotive Customer Service BDC Consultant and is responsible for the following but not limited to: managing the BDC Consultants, ensure that department metrics and goals are met in relation to customer contacts, appointments set, appointments show and sold. Duties And Responsibilities: Ensure that department metrics and goals are met in relation to appointments set, appointments show and sold for Internet and Inbound phone leads • Maintain and increase ROI levels set by the company • Assist in the process of generating the sales of vehicles, service, aftermarket products and finance products • Assist in the training of sales and the BDC Consultants as it relates to the e-Sales office functions • Be proficient in dealing with customers via telephone and email • Measure and maintain performance levels set by the company • Compile all necessary reports on a timely basis • Manage employee schedules and time clock reporting for payroll • Measure, monitor and report all shows and sales (delivered) deals by the BDC Consultants for commissions and bonus • Hiring, evaluating, managing, counseling, terminating and disciplining of all BDC personnel • Effectively utilize CRM and Lead Management tools • Install processes and train employees • Be knowledgeable about sales process, business philosophy, and products • Knowledge of office practices and administrative procedures • Train staff all processes • Will follow behavioral expectations consistent with the Company's visions/values Qualifications: • Previous dealership experience required • Must have sales experience • Must have flexible availability • Skill in the use of personal computers and personal computer software packages, CRM, Internet, Outlook Email, MS Word, MS Excel and various other applications • Ability to work in call center environment • Ability to organize and handle multiple tasks with flexibility • Ability to thrive in a team environment and consistently display professional demeanor. It's time to make the most important move of your career. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. We Would Love To Talk With You! Apply By Clicking The "Apply Now" Button

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Company parties Dental insurance Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Vision insurance Location: Ontario, CA Job Type: Full-Time About the Role: We are seeking a Customer Service Manager to lead our customer service team and ensure an exceptional experience for every client. This role focuses on team leadership, process optimization, and delivering outstanding service quality. Responsibilities: Manage daily operations of the customer service team, ensuring timely and accurate order processing. Monitor and improve workflow efficiency, service metrics, and customer satisfaction. Resolve escalated customer issues and implement solutions to prevent recurrence. Lead team meetings, assign tasks, and maintain coverage for all shifts. Oversee training programs and maintain cross-training for all team members. Collaborate with inventory, logistics, and other departments to meet delivery commitments. Prepare reports on performance metrics and present improvement plans to senior management. Qualifications: 3+ years of experience in customer service leadership or operations management. Strong problem-solving and organizational skills. Excellent communication and interpersonal abilities. Proficiency in analyzing performance data and implementing process improvements. Ability to work flexible hours, including occasional evenings and weekends. Benefits: Competitive salary and performance-based bonuses. Health, dental, and vision insurance. Paid time off and holidays. Opportunities for professional growth and development. Ready to lead a team that delivers exceptional customer experiences? Apply today and join a company that values innovation, collaboration, and customer success.

Customer Service Manager is responsible for the continuous improvement of practices, leading the delivery of best customer service as well as the leading the strategic alignment for the company's continuous fast growth. This role will provide leadership and direction to the Customer Service team to ensure that an excellent standard of service is provided and maintained. Job Duties: Maintain an expert understanding of Sunny products and operations to better understand the needs of the customer and the needs of the company. Plans, coordinates, and assists with the daily workflow to achieve maximum productivity Oversee a team of customer service teams and ensure they are providing an exceptional customer experience. Ensure customer part orders are shipped, accurately, in timely manner. Monitor and oversee the Customer Service Team processes and quality. Builds relevant solutions and product enablement support. Review emails, chat, and phone call communications ensuring that company policies and ideals are upheld Resolve complex, escalated customer problems or disputes in a professional manner. Coach and support team members to help them meet departmental goals. Keep records and documentation of customers' interactions for training purposes. Create monthly departmental reports to determine whether KPIs are being met and where there is room for improvement. Constantly provide customer feedback to internal cross-functional teams to improve product and customer experience. Investigate and solve customers' problems, which may be complex or long-standing, that have been passed on by customer service representatives. Process customer returns and manage return inventory Requirements Process customer returns and manage return inventory Requirements Improve customer service procedures, policies, and standards for the customer support department. Review processes, propose efficiency improvements, and implement process improvements Requirements: Bachelor's degree required 5+ years prior experience in customer-facing roles. Proven experience in a leadership role is required. Effective verbal and written communication skills and excellent phone etiquette and elevated speech Must demonstrate strong analytical thinking skills. Should possess strong problem-solving skills and the ability to make sound judgment calls. Superior organizational and time management skills. Knowledge of customer service programs and databases, or the ability to learn new software quickly.

Job Description WHY JOIN TAXRISE? At TaxRise, we don't just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients. Join us and make a tangible difference in people's lives while growing your career with a team that values your contributions. **New hires joining our team in this role may also be eligible for a $500 sign-on bonus as part of our current hiring initiative.** ABOUT THE ROLE The Customer Service Account Manager manages a high-volume portfolio of active clients and conducts frequent outbound phone outreach to collect required documentation and drive cases toward resolution in a fast-paced, performance-driven environment. This role owns an individual client pipeline and is accountable for meeting daily activity and follow-up expectations, maintaining consistent phone contact, ensuring timely document collection, and advancing cases efficiently through each stage of the process. Success is measured by call activity, responsiveness, case progression, and clear client communication around updates and key milestones, with most cases involving streamlined resolutions and more complex matters such as offer-in-compromise introduced as part of training and development. We're all about that in-person vibe-this role is 100% on-site! If you're excited to work side-by-side with our team (or are ready to make the move), then you're a perfect fit. If not, we kindly ask you to hold off on applying. Thanks for understanding and happy job hunting! HOW YOU'LL BE REWARDED At Tax Rise, Inc., we believe in rewarding hard work and dedication! We offer our team members competitive hourly pay and the opportunity to earn a monthly bonus based on individual productivity, with even greater earning potential for those who are highly motivated, organized, and love exceeding goals. Base pay: $20.00 - $22.00 per hour (full-time, 40 hours per week) Monthly Bonus: Average bonus potential of $1,500 - $3,000 WHAT YOU'LL DO Document Collection & Review: Request and gather required tax-related documents from clients via email, phone, or online portals. Review submitted documents for accuracy and completeness, ensuring compliance with internal standards. Identify missing or incomplete information and follow up with clients promptly. Client Communication: Serve as the primary point of contact for clients during the document collection process. Provide clear instructions and guidance to clients on required documentation. Respond to client inquiries regarding document submission timelines and requirements. Problem-solving skills to address client concerns regarding documentation requirements. CRM Management & Task Tracking: Accurately update the Customer Relationship Management (CRM) system with detailed notes on client interactions, document submissions, and case progress. Monitor tasks and deadlines within the CRM system to ensure timely follow-up and completion of all client-related activities. Regularly review open tasks or pending deadlines to ensure cases are moving forward efficiently. Customer service expertise with a focus on building strong client relationships. Problem-solving skills to address client concerns regarding documentation requirements. Workflow Coordination: Track the status of document submissions to ensure all materials are received before deadlines. Coordinate with internal teams to move client cases to the next stage once documents are approved. Monitor progress and communicate updates with both clients and internal staff. Administrative Support: Assist in preparing engagement letters, tracking client deliverables, and maintaining accurate records. Collaborate with other departments to improve processes and enhance the client experience. WHAT YOU'LL NEED TO HAVE Previous experience in document coordination, loan processing, or a similar administrative role (tax-related experience is a plus). Strong organizational skills with attention to detail and the ability to prioritize tasks effectively. Excellent written and verbal communication skills. Proficiency in using CRM systems or document management tools; familiarity with tax software is a bonus. Ability to work independently in a fast-paced environment while meeting deadlines. Customer service expertise with a focus on building strong client relationships. Problem-solving skills to address client concerns regarding documentation requirements. Knowledge of tax relief processes is a plus, though training will be provided. WHAT WE OFFER We believe in taking care of our team so they can take care of our clients. Here's what you can expect as part of the TaxRise family: Medical, Dental, and Vision Insurance (starting after 60 days) Paid Time Off 401(k) retirement plan with company match Professional Development Program to support your growth Access to our on-site gym and gaming lounge Catered team lunches every Friday Fun and energizing quarterly company outings ABOUT US At TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do. When you join us, you're not just becoming part of a company; you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives. We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation. If you're ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that's reshaping the future of tax resolution. OUR COMMITMENT At TaxRise, we're proud to be an equal opportunity employer. We know that a world-class culture stems from the diversity and talent of our team. We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable law. TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know. California Applicants: Please review our Notice at Collection and California Privacy Policy before submitting your application by clicking here.

Supervises and leads the department's Associates through phases such as design, development, manufacturing, maintaining and repairing the park's permanent decorations, as well as seasonal event decor. Specific functional responsibilities include assembling and maintaining FX electronics and programing for seasonal events The Supervisor is responsible for coordinating installations of seasonal events as well as visual displays for merchandise windows. Additional duties include Associate scheduling, budgeting, resource allocation, and implementing best practices to enhance operational performance and Guest satisfaction. This position emphasizes Team leadership and the ability to operate as team. Salary Details: $68,640 / yr - $80,000 / yr Responsibilities: Lead the manufacturing, installation and strike of seasonal, special and promotional event decor and merchandise window displays. Lead vendors as needed for visual lighting decor or display and assign projects and duties to Associates according to need and ability. Install special effect electronics and program the special effects to function properly. Lead full time, part time, and seasonal staff to ensure event decor and merchandise display are completed within the scheduled time frame and budgeted amounts, while upholding a quality standard. Provide the Manager with feedback on Associate performance and potential. Support other departments with decor assistance, such as Production, Catering, and Hotel, and request necessary assistance from those departments. Lead inventory management efforts, control and storage of decor and display elements. Lead, train and develop key Associates through meaningful goals and accountabilities, as well as daily direction and guidance. Train Associates to expand their skill-sets. Provide opportunities for Associates throughout the organization to make contributions beyond the scope of their primary positions. Assist in accurately tracking the departmental budget and responsibilities. Must have a good understanding of modern business practices and procedures, business letter writing and elements of correct English usage, grammar, spelling, vocabulary, punctuation and mathematics. Advanced knowledge of Microsoft Word and Excel is desired. Excellent organizational skills and the ability to maintain effective working relationships with others. Coordinates the procurement and scheduled use of resources, including labor, equipment and materials to ensure maximum use and completion of work within budget, safety guidelines and quality standards. Orders materials and supplies in accordance with established company budgets and guidelines. Qualifications: Associate's degree / vocational or technical school degree, emphasis in Theatrical Design, Visual Design, Art, or related field preferred. At least 6-8 years of related work experience preferred. At least 3-5 years of prior supervisory/management experience required. Demonstrated visual creative expertise. Specific knowledge of use of basic hand tools, paint techniques, graphics and floral design. Knowledge of various adobe or equivalent design programs. Must be able to work nights, weekends, and holidays based on business needs.

People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities. Apply today! What our team members are saying: Video Clip 1 Video Clip 2 Video Clip 3 Learn more about us at cathaybank.com GENERAL SUMMARY Responsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnering with related Cathay department colleagues to proactively provide services for customers. Ensure regulatory compliance and staff adherence to bank policies and procedures. Maintain operational integrity of the branch. DIRECT REPORTS The incumbent supervises Relationship Bankers and all Operations staff (depending on the branch's staffing requirements) ESSENTIAL FUNCTIONS Service and Sales Responsibilities: Interact in an effective and professional manner with all levels of bank personnel, corporate and bank clients demonstrating commitment to quality and extraordinary customer service Ensure staff are actively profiling customers during new account and teller transaction process to identify cross sell opportunities to meet customer needs/requirements Responsible for developing and tracking individual performance goals. Develop coaching and mentoring process for staff to ensure their performance meets bank customer service, sales, and operational requirements Establish and manage achievement of assigned team and individual sales production goals Collaborate with Branch Manager / Relationship Manager in support of prospect and customer calls to develop customer onboarding plan, including set-up of products and services Support business development colleagues, and perform marketing activities as needed in efforts to achieve branch growth and profitability goals May register as MLO (Mortgage Loan Originator)- based on branch/market needs, to support loan inquiries, interview loan applicants, and assist with loan related functions Represent the bank by actively participating in outside civic/community affairs, business/ industry-related organizations and other professional activities as appropriate Operations, Management & Administration Responsibilities: Direct the operations functions of the branch. This encompasses the full knowledge of branch functions which include- new accounts, teller operations and safe box. The incumbent acts as the resident expert on procedural, risk and regulatory functions within the branch Ensure that the branch consistently complies with all bank policies/procedures, banking regulations and meets satisfactory audit rating. Implement appropriate controls and oversight for any identified deficiencies Ensure sound operating conditions are maintained in the branch by utilizing the daily and monthly operational and reporting reviews along with completion of required branch certifications Perform staffing evaluation to ensure appropriate levels of staffing and skill sets in support of customer service requirements. Work with Branch Manager and Regional management on effective staff deployment and utilization Ensure performance reviews/evaluations of the branch's non-officer staff and officers as assigned, are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer service skills and sales/referral activities Recommend hires, transfers, terminations, salary adjustments, performance standards and reviews. Approve employee daily time records, work assignments, vacations, sick pay, etc. May serve as Safety and/or Security Officer for the branch QUALIFICATIONS College degree a plus. Three to five years' experience in a similar capacity with management/supervisory responsibilities. Comprehensive knowledge of all aspects of branch service functions. Thorough knowledge of bank policies and procedures. General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures. Direct sales experience desired. Computer experience (Microsoft Word, Excel, Outlook) required. Good management skills with emphasis on planning, organization and scheduling. Excellent verbal and written communication skills. Bi-lingual English and Chinese (Mandarin or Cantonese) preferred. OTHER DETAILS Officer: $26.44 - $31.25 / hour AVP: $31.25 - $36.06 / hour Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for a discretionary bonus. Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k). Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy. Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law. Click here to view the "Know Your Rights: Workplace Discrimination is Illegal" Poster: Poster- English Poster- Spanish Poster- Chinese Traditional Poster- Chinese Simplified Cathay Bank endeavors to make **************************** to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.