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  • Customer Solutions Manager

    TAS Environmental Services 4.2company rating

    Customer service manager job in Orange, TX

    Job DescriptionDescription: TAS Environmental Services, LP- Emergency Response Services & Environmental Solutions ready to respond wherever, whenever, every time. TAS Environmental Services is headquartered in the Dallas, Texas area and serves companies of all sizes across the South and into the Midwest. For over 100 years, our industrial economy has been built on Oil & Gas, technology, and infrastructure. Today, it is essential for every business and municipality to have a "go-to" vendor for environmental solutions, from industrial cleaning services to emergency response services, to hazardous waste transportation and box rentals. We are prepared 24/7 and every day of the year. Customer Solutions Manager: The Customer Solutions Manager will be responsible for driving revenue growth through proactive sales efforts while also ensuring the successful delivery and implementation of our solutions for new and existing clients. This is an exciting opportunity for a highly organized and communicative professional with a passion for building strong client relationships and seeing projects through to completion. Customer Solutions Manager Job Duties: Identify and qualify potential leads through various channels, including networking, research, and referrals Develop and deliver compelling sales proposals that effectively communicate the breadth and value of TAS offerings Build and maintain strong relationships with prospective and existing clients, understanding their needs and business objectives Negotiate contracts and close sales deals, achieving and exceeding sales targets Collaborate with internal teams to align sales strategies and messaging Serve as the primary point of contact for new clients, ensuring a smooth and efficient onboarding process Define project scope, objectives, and deliverables in collaboration with the client and internal teams Manage project execution, ensuring adherence to timelines, budgets, and quality standards Proactively communicate project status, risks, and issues to clients and internal stakeholders Foster long-term client relationships by providing ongoing support and identifying opportunities for upselling or cross-selling BENEFITS TAS Environmental Services offers a competitive benefits program, including comprehensive group health and related benefits plan. The following list of benefits is offered only to employees in regular (full-time) positions: Health & Wellness: · Comprehensive Medical, Dental, and Vision Coverage · Mental Health Support Programs · Supplemental Benefits - Accident, Critical Illness, etc. · Access to a company provided Employee Assistance Program · Retirement & Financial: · 401(k) with Company Match · Life Insurance and Disability Coverage · Work-Life Balance: · Generous Paid Time Off (PTO) · Paid Time Off increases based on years of service · Holidays - seven (7) · Floating Holidays - two (2) · Professional Development: · Access to Online Learning Platforms · Annual Conference and Workshop Allowances · Additional Perks: · Work Boot Program · Team Building Events Requirements: Competencies: Compliance & Risk Management: Ability to ensure work is done within industry regulations while upholding TAS' safety requirements, ensuring all employees adhere to rules and regulations Problem Solving: Ability to identify, analyze, and resolve challenges effectively Relationship Management & Communication: Ability to effectively build, maintain, and navigate interactions with others with clear and concise communications Time & Task Management: Ability to organize and prioritize work effectively to achieve goals within a given deadline Customer Focus: Ability to prioritize and meet the needs of customers, both internal and external Product Knowledge: Deep understanding of company offerings and products as well as industry regulations Education and Experience: Bachelor's degree in business or a related field. Experience can be substituted for education 3+ years of experience in a sales role within the environmental industry or similar industries 3+ years of experience in an operational management role within the environmental industry or similar industries Proven track record of achieving and exceeding sales targets Strong negotiation and problem-solving skills Travel requirements of 50% or more EEO/AA Employer/ Veteran/ Disabled Statement: TAS Environmental Services, LP provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. TAS Environmental Services, LP is recognized as a leading regional provider of Environmental Services. Our service offer includes Emergency Response, Industrial Cleaning, Waste Management and Midstream Services and Solutions. Our mission is to build unrivaled partnerships by being an invaluable safe resource to our customers through knowledge, collaboration, and the dedication of our people. We aim to deliver best-in-class performance across the business system while adhering to our core values and maintaining the highest standard of ethical business practices.
    $44k-84k yearly est. 28d ago
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  • Industrial Client Service Leader - Industrial Water and Wastewater

    CDM Smith 4.8company rating

    Customer service manager job in Lake Charles, LA

    can be based in any of our CDM Smith offices *** CDM Smith is seeking an Industrial Client Service Leader with a strong industrial water and wastewater background to help further accelerate the growth of our Industrial business unit by identifying promising new opportunities, winning exciting new projects and growing key client accounts. This individual will bring experience identifying and selling consulting, engineering, design-build and EPC (engineer, procure, construct) projects across CDM Smith's target industrial client markets and capabilities. This individual has helped clients successfully implement industrial infrastructure and facility capital projects, meet water management objectives, comply with environmental requirements, or address other related needs. As an integral member of our dynamic Industrial team, the Client Service Leader contributes by: - Leading business development, client engagement, client service management, and strategic marketing for multiple major industrial clients in the U.S. including hi-tech facilities - Developing and maintaining high value relationships with industrial clients - Growing market share by partnering with senior project managers and key technical specialists as they work for clients to deliver high quality projects - Collaborating with our award-winning technology group to stay at the forefront of leading-edge tools that improve project delivery for clients - Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith **Job Title:** Industrial Client Service Leader - Industrial Water and Wastewater **Group:** IND **Employment Type:** Regular **Minimum Qualifications:** - Bachelor's degree. - 12 years of related experience. - Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. -Equivalent additional directly related experience will be considered in lieu of a degree. **Preferred Qualifications:** - Consulting, Design, and EPC business development experience in industrial markets with demonstrated client relationship building in at least one of the following client sectors: oil/gas, chemicals, food/beverage, manufacturing, data centers, high tech, and power. - Strong technical knowledge and job-related practical experience with industrial water and wastewater management, including treatment systems, wastewater reuse, and regulatory compliance. - Bachelor's degree in engineering preferred. - Excellent interpersonal and communication skills. **EEO Statement:** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Why CDM Smith?:** Check out this video and find out why our team loves to work here! (************************************************* **Join Us! CDM Smith - where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Site Location:** United States - Nationwide **Agency Disclaimer:** All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. **Amount of Travel Required:** 20% **Assignment Category:** Fulltime-Regular **Visa Sponsorship Available:** No - We will not support sponsorship, i.e. H-1B or TN Visas for this position **Background Check and Drug Testing Information:** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Pay Range Minimum:** $119,829 **Pay Range Maximum:** $209,726 **Additional Compensation:** All bonuses at CDM Smith are discretionary and may or may not apply to this position. **Work Location Options:** Hybrid Work Options may be considered for successful candidate. **Massachusetts Applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $69k-92k yearly est. 60d+ ago
  • Customer Service - Pro

    Lowe's Home Centers 4.6company rating

    Customer service manager job in Lake Charles, LA

    Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges. How We Support You Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules. Make your well-being a priority with multiple top-tier health insurance options. Explore educational opportunities with Lowe's tuition assistance program. Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program. Gain extra savings with a 10% Associate Discount. Learn new trade skills with our Track to the Trades program. For information about our benefit programs and eligibility, please visit **************************************** Your Day at Lowe's As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met. While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department. Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. Key Responsibilities Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service. Assist customers with locating and handling merchandise Down stock merchandise by looking for empty areas on shelves and replenishing supplies Process orders and deliveries accurately so customers receive merchandise as expected and on time Cross-functionally train in other areas of the store to help deliver the best customer service Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds) Guide customers through shopping or checkout Complete other duties as assigned Minimum Qualifications 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information 6 Months Experience using common retail technology, such as smart phones and tablets Reading, writing, and performing basic arithmetic (addition and subtraction) Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation Preferred Qualifications 6 months of Retail and/or customer service experience Bi-lingual skills Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials) Lowe's commitment to growth and teamwork extends to the community as well. To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team. Travel Requirements This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores. Working Conditions Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment. Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker. About Lowe's Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
    $24k-29k yearly est. Auto-Apply 60d+ ago
  • Service Supervisor

    Cintas 4.4company rating

    Customer service manager job in Lake Charles, LA

    Cintas is seeking a Service Supervisor to work directly with our customer facing service team both on route and in-house. Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the service team to ensure Cintas customers receive the highest level of customer service and product quality in the most efficient manner; driving a company-owned vehicle to and from customer sites and assisting the service team with lifting, carrying and walking in and out of customer accounts. This position will oversee several key service department areas including maintaining excellent customer relationships, handling renewals of customer contracts, increasing internal sales, maintaining an efficient route structure and driver compliance. This is a middle-management position with direct supervisory and leadership accountability. **Skills/Qualifications** Required + High School Diploma/GED; Bachelor's degree preferred Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) or Provincial requirements for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment: + Have an active driver's license + Be at least 21 years of age + Obtain a DOT medical certification + Provide documentation regarding their previous employment Preferred + Experience working in a sales related role + Customer service experience, preferably in an industrial or service industry + Training or instructor experience **Benefits** Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost. Additionally, our employee-partners enjoy: - Competitive Pay - 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP) - Disability, Life and AD&D Insurance, 100% Company Paid - Paid Time Off and Holidays - Skills Development, Training and Career Advancement Opportunities **Company Information** Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday . Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index. Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law. This job posting will remain open for at least five (5) days. **Job Category:** Service **Organization:** Rental **Employee Status:** Regular **Schedule:** Full Time **Shift:** 1st Shift \#INDT3
    $44k-66k yearly est. 20d ago
  • Manager, Site Services

    Venture Global LNG

    Customer service manager job in Cameron, LA

    Venture Global LNG (“Venture Global”) is a long-term, low-cost provider of American-produced liquefied natural gas. The company's two Louisiana-based export projects service the global demand for North American natural gas and support the long-term development of clean and reliable North American energy supplies. Using reliable, proven technology in an innovative plant design configuration, Venture Global's modular, mid-scale plant design will replace traditional designs as it allows for the same efficiency and operational reliability at significantly lower capital cost. We are seeking an experienced Site Services / Indirects Manager for Night Shift to join us within the CP2 Projects Team in Cameron, LA. This position requires an highly motived responsible and accountable team member with strong coordination skills. Responsibilities: Provides oversight to the entire Indirects Team. Once at site, will be responsible for the supervision of a staff of approximately 75 and craft labor force of approximately 900. Collaborating with the Project Management Team, Construction Management Team and other key stakeholders to develop a comprehensive indirect strategy that aligns with the construction project's objectives and budget. Working closely with Project Controls to manage and monitor indirect spending, track expenses, and identify cost-saving opportunities to optimize the project budget. Establishing strong communication channels with Project Construction Team to ensure alignment on procurement needs, priorities, and timelines. Identifying and mitigating risks associated with indirect procurement activities, such as supplier disruptions, quality issues, or cost overruns, to maintain project continuity and quality standards. Help develop SOW, DORs and helps to complete RFCA. Review and provide feedback to potential contractors and provide performance expectations. Monitoring staff and craft performance through defined key performance indicators (KPIs) and regular assessments to measure effectiveness and drive continuous improvement. Ensuring activities comply with company policies, industry regulations, safety standards, and ethical guidelines to uphold the project's integrity and reputation. Providing guidance, support, and direction to team members, fostering a collaborative and high-performance work environment within the team. Utilizing data analytics to generate reports, analyze trends, and provide insights for strategic decision-making, cost optimization, and risk management. Leading change initiatives, process improvements, and innovation efforts within the team to enhance efficiency, quality, and outcomes for the construction project. Manage/ Direct the Onsite Fleet to include: Maintenance, Fuel, Rentals, Licensing, Accidents, Insurance, Inventory Management, Driver Database, and Telematics Data for the fleet of (approximately 150 vehicles) Proactively engage and report on operational performance of the fleet, such as lifecycle management, fuel consumption, and cost analysis, use & location of all rentals daily, analyze maintenance costs and/or repairs and provide expert recommendations. Track utilization of fleet, as well as make recommendations for the redeployment, deletion or addition of units Monitor rental supplier invoicing in order to avoid PO overruns and assist Company Stakeholders with securing best value rental options. Assist in the development, reporting & tracking of the budget for owned and rental fleet. Ensure timely and effective records are kept and up to date for all fleet services. Maintain, develop and drive continuous improvement of the Key Performance Indicators in line with the Fleet Teams goals and Company objectives. Coordinate with fleet service vendors and suppliers to ensure timely/accurate payments are made. Performs other duties as assigned & other ad hoc duties. Qualifications: Minimum of 5 years experience in fleet coordination, warehousing or supply chain management within the oil and gas industry or equivalent; Experience in LNG liquefaction facilities highly preferred. High school diploma Possess and maintain a valid drivers licenses and Transportation Workers Identification Credential (TWIC) Skills, Knowledge & Abilities: Strong interpersonal skills and capable of building strong relationships with internal customers, as well as vendors. Strong analytical, problem solving and time management skills. Able to work in a team and take direction from management. Strong communication (written and oral) and organization skills. Maintain a high regard for personal safety, safety of company assets and employees and the general public. Proficient in Microsoft applications including, but not limited to, Word, Excel, Outlook and PowerPoint. May be required to carry a cell phone and respond as needed during working and non-working hours. Venture Global LNG is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. #LI-Onsite
    $51k-86k yearly est. Auto-Apply 60d+ ago
  • Station Manager - Lake Charles, LA

    Amazon.com, Inc. 4.7company rating

    Customer service manager job in Lake Charles, LA

    requires in-role training at an operating site which will be up to 12+ weeks in duration. This training will be located 50+ miles away from the home Amazon Job summary Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. Key Responsibilities and Job Elements: * Support, mentor, and motivate your salaried and hourly workforce * Lead large-scope projects with site and regional impact * Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance * Manage safety, quality, productivity, and customer delivery promises * Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives * Lift up to 49 pounds and frequently push, pull, squat, bend, and reach * Stand/walk for up to 12 hours during shifts * Work in an environment where the noise level varies and can be loud * Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments) * Continuously climb and descend stairs (applies to sites with stairs) * Work a flexible schedule (weekends and/or overnight shifts) Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings. Basic Qualifications * 3+ years of employee and performance management experience * Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience * Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications * 1+ years of performance metrics, process improvement or lean techniques experience * Experience managing a team of 2+ salaried employees and 70+ indirect employees * Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma. * Demonstrated problem solving skills and analytical skills * Excellent customer service skills, communication skills and interpersonal skills * Track record of meeting or exceeding department performance goals * A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field. * Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at ******************************** USA, LA, LAKE CHARLES - 91,000.00 - 136,500.00 USD annually
    $33k-50k yearly est. 7d ago
  • ERS-Service Center Manager - Lake Charles

    Vertiv 4.5company rating

    Customer service manager job in Lake Charles, LA

    Provide business, managerial, and technical direction to the Service Center. When local Operation Supervisors are not part of management structure, provides general supervision for Field Engineers and Technicians and schedule workflow. Serve as customer contact and liaison. Keep track of job progress and financial details. POSITION SUMMARY Provide business, managerial, and technical direction to the Service Center. When local Operation Supervisors are not part of management structure, provides general supervision for Field Engineers and Technicians and schedule workflow. Serve as customer contact and liaison. Keep track of job progress and financial details. RESPONSIBILITIES Responsible for the sales, profit, and quality of the area operation. Review and sign contracts consistent with Limits of Authority. Work with the Region Director, Regional Sales Manager and Marketing Services to promote new business. Develop Area Profit Plan using local committee and periodically review plan to ensure that Service Center work is on track. Hold periodic regular management committee meetings to promote effective communication and review business progress. Work with staff to develop weekly invoicing and monthly Status Reports. Review and audit field jobs. Responsible for the general supervision, safety and technical training of Field Engineers and Technicians. Perform employee performance reviews and recommend appropriate salary changes. Coordinate technical training for field personnel and assist with career development. Review and recommend field technical procedures and procedure changes. Interview job applicants. Develop and review proposals, and review reports of field engineers. Supervisory Responsibilities 1+ Operations Supervisor and/or Supervising Engineer Competencies To perform the job successfully, an individual should demonstrate the following competencies: Action Oriented - Enjoys hard work; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities when they arise. Building Effective Teams - Creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; lets subordinates present to senior management; acts as if real success is the success of the team. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind. Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Directing Others- Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with subordinates on work and results. Organizing - Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL REQUIREMENTS Regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear, and smell. Frequently required to sit, climb, and balance. Specific vision abilities required by this job include close vision, distance vision, basic color differentiation and the ability to adjust focus. Regularly lift and/or move up to 25 pounds, and frequently lift and/or move 100-pound test sets. Valid Driver's License. EDUCATION/EXPERIENCE Graduate Engineer BSEE or BSME and no experience. OR Graduate of applicable Electrical Technical School or Military equivalent Same or similar work experience in the Industrial Service Industry. Requires a high degree of communication, supervisory, organizational and good management skills. Communicate effectively, writing and verbally, with clients, peers, subordinates and management. Strong computer skills including editing, formatting and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research and operation of computer controlled test equipment. Willing to do some overnight travel to cover field region and attend company meetings. Regularly required to sit, stand, walk, use hands and fingers, talk and hear. Required to sit and work at computer. Specific vision abilities required by this job include close vision and the ability to adjust focus. Valid Driver's License. Communicate effectively, in writing and verbally, with clients and peers. Good judgment, dependable, supervises projects with technical expertise and good business management skills. Strong computer skills including editing, formatting, and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research, and operation of computer-controlled test equipment. Willing to work flexible hours, weekends, holidays, and night work. The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to ********************** . If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. #ERS #LI-HR1
    $32k-41k yearly est. Auto-Apply 6d ago
  • Service Manager

    Delta Fuel Company

    Customer service manager job in Lake Charles, LA

    Over see all service and maintenance work on fleet, facility, & equipment on customer sites. Ideal candidate will have strong work ethic, attention to detail & safety, be able to manage employees, have some knowledge with trucks & pumps. Responsibilities: Make sure fleet is in operating order Schedule repairs on fleet Trouble shoot issue with fuel pumps Keep track of parts inventory Schedule services calls and communicate with customers on equipment issues Assist with lubricant inventory Schedule delivery and pick up of equipment Requirements Valid drivers license Ability to climb ladders & work in various weather conditions Strong communication skills Some computer skills Mechanical / maintenance background is a plus Ability to answer calls and respond to callouts after business hours if needed. Ability to manage people
    $51k-87k yearly est. 60d+ ago
  • Service Manager

    Equipmentshare 3.9company rating

    Customer service manager job in Lake Charles, LA

    Build the Future with Us - EquipmentShare is Hiring a Service Manager At EquipmentShare, we're not just filling a role - we're assembling the best team on the planet to build something that's never been built before. We're on a mission to transform an industry that's been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We're hiring a Service Manager at our rental facility in Lake Charles, LA, and we're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future of construction. This position will be responsible for leading a team of Heavy Equipment Maintenance Technicians (Mechanics). Schedule: Monday to Friday, 7:00 AM to 5:00 PM (Frequent extended hours and may be on call during the weekend) Primary Responsibilities As a Service Manager, you'll use our tech to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models. With real-time information at your fingertips, you can determine the root cause and corrective action for each issue quickly, enabling you to work smarter, not harder. Coordination and supervision of quality performance of our equipment mechanics and service personnel Scheduling repairs for customer and company owned rental equipment Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business Promptly respond to and resolve customer inquiries, requests, complaints or other communications Employee training and development and maintaining a safe work environment Other duties, assigned as needed Why EquipmentShare? Because we do things differently - and we think you'll feel it from day one. We're a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn't just run our business - it also makes your job easier, safer, and more connected. Whether you're behind the wheel, under the hood, leading a branch, or closing deals - tech supports you , and you drive us forward. We're a team of problem-solvers, go-getters, and builders. And we're looking for teammates who take pride in doing meaningful work and want to be part of building something special. Perks & Benefits Monthly Family Dinner Night - We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply Competitive compensation: Base salary plus Company Profit Sharing Plan Company provided truck Full medical, dental, and vision coverage for full-time employees 401(k) and company match Generous PTO + paid holidays Gym membership stipend + wellness programs (earn PTO and prizes!) Annual tool and boot reimbursements for those in applicable jobs Company events, food truck nights, and monthly team dinners 16 hours of paid volunteer time per year - give back to the community you call home Career advancement, leadership training, and professional development opportunities Access to industry leading diagnostic tools About You You want to be part of a team that's not just changing an industry for the sake of change - we're transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you're excited about the opportunity to grow within a fast-paced, mission-driven environment. We're looking for people who: See challenges as opportunities Embrace change and continuous improvement Bring energy, effort, and optimism every day Skills and Qualifications Required Skills/Abilities: Industry knowledge (this can be in the rental industry or a related construction field), innovative and dependable. Ideally three years of maintenance and service experience. Strong interpersonal and problem solving skills. Adaptable to the fast pace of a growing company and be able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services. Competitive, but thrive in a team oriented environment. Preference will be given to applicants with experience and/or a background in the construction industry. Superior customer service, teamwork and verbal/written communication skills Education and Experience: High School diploma, Trade school certificate preferred Experience in field service, maintenance and repair preferred Experience leading maintenance teams Valid driver's license with acceptable driving record. Must be at least 21 years old to operate company vehicle Physical Requirements: Must be able to move, stand, stoop and bend freely Must be able to lift up to 50 pounds at times This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen A Workplace For All At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative - A Workplace For All - is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life. We value different backgrounds, talents, and perspectives. We want you to feel like you belong here - because you do. EquipmentShare is an EOE M/F/D/V. Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.
    $54k-89k yearly est. Auto-Apply 1d ago
  • Full Time Self Storage Manager

    Universal Storage Group 3.3company rating

    Customer service manager job in Lake Charles, LA

    Put your life experience to work for us at Henderson Storage! Do you share our CORE Values? Whatever It Takes Be the Spark! Top of Mind, Market & Industry Sincere, Approachable & Passionate On Target & Goal Oriented Honorable With Personal Integrity Then put them to work for us at Henderson Self Storage! Universal Storage Group manages Henderson Self Storage and is a dynamic, growing, innovative company delivering world class customer service. We offer award-winning training programs, competitive pay, great healthcare and additional benefits, and the opportunity for career growth. The chosen Henderson Storage Manager will attend our four-phase training program with one of our USG Certified Trainers on sales, operations, auction process, and our use of world-class marketing techniques to deliver Solutions to our clients. Employees also receive ongoing training throughout the year and annually at our Company Meeting. Self-Storage is a fast-paced environment. Our employees wear many hats: salesperson, customer service rep, cleaning crew, marketer, accounting clerk, cashier, and more! As a USG Manager, you will be responsible for: Greeting everyone at your facility with a smile and a handshake Helping your customers determine the best size unit before each rental Completing all paperwork correctly for each rental Completing scheduled facility Walk Thru and Lock checks Posting all payments made the day of receipt Tracking and following up on past due accounts Record keeping of all customer records; including but not limited to, payments and notes Making DAILY bank deposits and posting receipts as instructed Monthly Marketing such as Calls, Visits, Emails, Social Media Postings, and Events Maintaining merchandise for customer purchase Cleaning vacant units to rentable condition. Ensuring grounds, office, and bathrooms are clean and presentable at all times Preparing auction units according to procedure and lien laws as needed And more…… Our stores are retail and open Monday - Friday from 9:00am - 5:00pm and Saturday 9:00am - 3:00pm. USG offers competitive pay, plus benefits and bonus potential, based on your expertise. USG full-time employees have access to the following benefits: Medical Insurance with Company Contribution Dental Insurance Vision Insurance Supplemental Insurance Up to 120 hours PTO annually 401k with company match Paid Holidays Candidate Requirements - Valid Driver's License Successfully Complete Background Check Successfully Complete Drug Screen Attitude and Aptitude Testing Physical Demands - The physical demands described here are representative of these that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds with assistance. Specific vision abilities required by this job include Distance vision, Peripheral vision, Depth perception, and Ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel, and reach with hands and arms. Employees are frequently required to climb or balance; bend; kneel; crouch; or squat, and talk or hear. Employees are occasionally required to sit for periods of time. Universal Storage Group is an Equal Opportunity Employer. Nothing in this Job Description should be construed as an offer or guarantee of employment.
    $26k-39k yearly est. Auto-Apply 4d ago
  • Front Services Supervisor

    Landry's

    Customer service manager job in Lake Charles, LA

    Pay Range USD $44,000. 00 - USD $44,000. 00 /Yr. This position does not earn tips
    $44k yearly 10d ago
  • Supervisor, Dental Provider Services

    Molina Healthcare Inc. 4.4company rating

    Customer service manager job in Iowa, LA

    is March 2026. Leads and supervises team responsible for enterprise network management and operations activities including network development, network adequacy, and provider training and education. Serves as primary point of contact between the business and contracted providers within the Molina network. Responsible for network management including provider education, communication, satisfaction, issue intake, access/availability and ensuring knowledge of and compliance with Molina policies and procedures. JOB QUALIFICATIONS Job Duties: * Oversees national Molina network management and operations function and team. Responsible for the daily operations of the department, including leading and supporting various enterprise-wide provider services activities including education, outreach and resolving provider inquiries. * Develops and deploys strategic network planning tools to drive provider services and contracting strategy across the enterprise. * Facilitates strategic planning and documentation of network management standards and processes. * Develops standards and resources to help Molina health plans successfully develop and refine cost-effective and high-quality strategic provider networks, establishing both internal and external long-term partnerships. * Collaborates with health plan network leadership and operations teams and functional business unit stakeholders to lead and/or support various provider services functions and strategic initiatives with an emphasis on developing and implementing standards, resources, tools and best practices sharing across the organization. * Develops and deploys strategic network planning tools to drive provider services and contracting strategies across the organization; facilitates planning and documentation of network management standards and processes for all line of business. * Oversees national network management and operations provider contracting strategies - identifying specialties and geographic locations to concentrate resources for purposes of establishing a sufficient network of participating providers to serve the health care needs of Molina members. * Oversees and leads the functions of the external provider representatives, including developing and/or presenting policies and procedures, training materials, and reports to meet internal/external standards. * Assists with ongoing enterprise-wide provider network development and the education of contracted network providers regarding various health plan procedures and claims payment policies. * Develops and implements tracking tools to ensure timely issue resolution and compliance with all network-related standards. * Oversees appropriate and timely intervention/communication when providers have issues or complaints (e.g. claims and encounter data, eligibility, reimbursement, and provider website). * Serves as a resource to support health plam initiatives and help ensure regulatory requirements and strategic goals are realized. * Ensures appropriate cross-departmental communication of provider network initiatives and contracted network provider issues. * Designs and implements enterprise-wide programs to build and nurture positive relationships between contracted providers, ancillary providers, hospital facilities and health plans. * Develops and implements enterprise-wide strategies to increase provider engagement in Healthcare Effectiveness Data Information Set (HEDIS) and quality initiatives. * Provides matrixed team support including: new markets provider/contract support services, resolution support, and national contract management support services. * Builds, drafts and/or performs provider communications, training and education programs for internal staff, external providers, and other stakeholders. * Develops and implements strategies to reduce member access grievances with contracted enterprise providers. * Engages enterprise-wide contracted network providers regarding cost-control initiatives, medical cost ratio (MCR), non-emergent utilization, and Consumer Assessment of Healthcare Providers and Systems (CAHPS) to positively influence future trends. * Ensures compliance with applicable company/plan business requirements including state/federal statutes, government sponsored program requirements, and network access standards. * Hires, trains, manages and evaluates team member performance - provides coaching, development, and recognition; ensures ongoing appropriate staff training, holds regular team meetings, and drives communication and collaboration. Job Requirements: * At least 5 years of provider services experience, including experience supporting individual/group providers, hospitals, integrated delivery systems, and ancillary providers with Medicaid, Medicare, and or Marketplace products, or equivalent combination of relevant education and experience. * Understanding of the health care delivery system, including government-sponsored health plans. * Experience with various managed health care provider compensation methodologies, primarily across Medicaid and Medicare lines of business, including: fee-for service (FFS), capitation and various forms of risk, ASO, etc. * Previous experience with community agencies and providers. * Organizational skills and attention to detail. * Ability to manage multiple tasks and deadlines effectively. * Interpersonal skills, including ability to interface with providers and medical office staff. * Experience with preparing and presenting formal presentations. * Project management experience. * Ability to work in a cross-functional highly matrixed organization. * Effective verbal and written communication skills. * Microsoft Office suite and applicable software programs proficiency. Preferred Qualifications: * Management/leadership experience. * Contract negotiation experience. To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V. Pay Range: $80,168 - $128,519 / ANNUAL * Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. About Us Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
    $80.2k-128.5k yearly 10d ago
  • Senior Manager, National Specialty Value Based Care Provider Performance

    CVS Health 4.6company rating

    Customer service manager job in Iowa, LA

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Implements Vale Based Care (VBC) National Specialty network strategies, monitors provider performance metrics, leads dispute resolution processes, and collaborates with key stakeholders to drive network growth and ensure high-quality provider relationships. What you will do Develops and implements internal and external strategies to effectively assess and advance the performance of healthcare providers within the company's network. Develops and maintains provider scorecards and performance reports to track and communicate performance metrics to internal stakeholders, executives, and network providers. Monitors and evaluates provider performance metrics, such as quality indicators, patient satisfaction scores, cost efficiency measures, and adherence to clinical guidelines. Communicates with providers to develop and implement initiatives aimed at enhancing quality of care, patient outcomes, and operational efficiency. Contributes to business objectives by collaborating with the network development team to identify providers that align with the company's strategic goals and objectives. Manages operational aspects of the team, and implements workforce and succession plans to successfully achieve business goals. Guides management for individual performance evaluations aimed to provide critical feedback for skills development and depth of work area experience. Required Qualifications:A minimum of 5 years related experience with provider engagement, relations, or account management. Working knowledge of Medicare contracts. An understanding of value based contracts, how they work, what is the value. Strong presentation skills, the ability to communicate effectively. Mastery of problem solving and decision making skills Strong MS Office skills. Preferred Qualifications:The ability to use data to tell a story. Mastery of growth mindset (agility and developing yourself and others) skills. Education:Bachelor's degree preferred or a combination of professional work experience and education. Pay RangeThe typical pay range for this role is:$67,900. 00 - $199,144. 00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ************* cvshealth. com/us/en/benefits We anticipate the application window for this opening will close on: 01/31/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
    $67.9k-199.1k yearly 3d ago
  • Studio Manager

    Waxing The City 3.8company rating

    Customer service manager job in Lake Charles, LA

    Benefits: Bonus based on performance Company parties Competitive salary Employee discounts Health insurance Paid time off Training & development LOVE WHAT YOU DOAt Waxing the City, we are passionate about helping our clients look and feel their best. Studio Managers are true leaders paving the path to success for our Cerologists and the overall business. From creating a unique experience for our clients to providing ongoing coaching to the service providers to managing the needs of the business. Developing a team starts with morning Huddles to get the day started, weekly 1:1's to create and track goals, create a learning environment that allows our Studio Coordinators and Cerologists become their best by celebrating accomplishments and recognizing areas of opportunity to improve upon. We hire Studio Managers who will share our commitment to providing a caring culture and welcoming atmosphere not found anywhere else. Being a part of Waxing the City means you are part of something bigger - you're a part of improving the self-esteem of the world. We are seeking an individual who has an entrepreneurial spirit that will champion the careers of our Cerologists and business to success. This person must thrive not only on running day-to-day operations but helping the business to grow. This person must be able to confidently manage all aspects of the business from client service, human resource management, local marketing/PR, inventory, and fiscal accountability. This person will also be passionate about the beauty industry, engaged in ongoing learning, and enthusiastic about the local community the studio serves. SUMMARY:The Studio Manager position is responsible for all day-to-day operation and management of the business and of leading a team to deliver the ultimate client experience. The Studio Manager will also work closely with owner(s) to help oversee human resource management, public relations/marketing, customer service/relationship management, and fiscal accountability. This position requires accessibility including first point of contact 24 hours/day, 7 days/week. ESSENTIAL FUNCTIONS: Client Acquisition, Client Experience, Client Retention Inventory Management Local Marketing, Community Engagement, Local Studio Social Media, and Public Relations Staff Recruitment, Hiring, Management, Development and Retention Studio Upkeep this includes but not limited to the following; managing cleaning checklist in accordance to the Board of Cosmetology for the treatment rooms & front lobby area. Identifying & reporting any broken or unsafe equipment in the studio to ensure the safety or employees and clients. P&L Management Execution of System Wide Promotions and Club Orange Loyalty Program Growth and Retention ROLE SCOPE AND COMPLEXITY:This role ensures that the business is running at maximum efficiency, the client experience is delivering on expectations and goals, the staff is receiving applicable training and development, and the business is operating at a profit. The Studio Manager is responsible for oversight of operating according to the laws of the State and that all employees (Cerologists ) have the appropriate licenses, abilities to perform the duties assigned, and is adept at delivering a high-end client experience. MINIMUM QUALIFICATIONS REQUIRED: Esthetics/Cosmetology License 2-3 years experience Effective leadership skills Excellent written and verbal communication skills Ability to motivate a team to deliver a superior client experience Exceptional Customer Service Ability to juggle multiple priorities and deliverables simultaneously Detail Oriented PREFERRED: 2 years business and staff management 2 years beauty industry/salon experience WAXING THE CITY CAREERS At Waxing the City , we are passionate about helping our clients look and feel their best. To do that - we and our franchisees hire the best of the best to deliver exceptional client service and expert results. We were founded on the belief that beauty professionals can and should have a long-term, successful beauty services career, so finding the right talent and investing in their development is in our DNA. From proprietary, hands on training to ongoing continuing education - our talent stays up to date on the latest innovations and trends in services and products. In fact, our service providers are so skilled in the art of waxing they have a special name: Cerologist . The word cerologist is derived from “cera” (Latin for wax) and “ologist” (to indicate their level of expertise). We and our franchisees hire talent that shares our commitment to providing a caring, supportive culture and expertise not found anywhere else. Being a part of the Waxing the City family means you are helping to improve the self-esteem of the world. We and our franchisees seek beauty professionals who pride themselves on building strong client relationships through excellent service and expert skills. If you're looking to learn and grow in your career, and have a passion for the industry, we want to hear from you. Job postings listed on this site are with independently owned and operated franchised Waxing the City studios. Any application or other information submitted through this site is transmitted directly to the identified location. Each franchised Waxing the City studio is responsible for making its own local hiring decisions, determining compensation, benefits, and other terms of employment. Waxing The City Franchisor, LLC does not direct or participate in employment conditions or decisions at franchised locations. By submitting an application or information through this site you acknowledge that you are applying for employment with a franchised studio location and not Waxing The City Franchisor, LLC.
    $41k-89k yearly est. Auto-Apply 60d+ ago
  • Medical Staff Service Manager

    Lake Charles Memorial Hospital 4.3company rating

    Customer service manager job in Lake Charles, LA

    Medical Staff Services Manager * Works with Hospital Administration as a liaison with the Medical Staff. Plans, develops, organizes, and controls the operation of the medical staff office to contribute to meeting the mission and goals of the Hospital and to meet the requirements of the Medical Staff Bylaws, the Joint Commission Standards, and other applicable federal, state, and local regulatory and/or accrediting agencies. This person is responsible for all records and correspondence of the Medical Staff. He/she assists the Medical Staff President in accomplishing the goals as assigned under his/her leadership. SUPERVISION: Reports directly to the Medical Staff President and Vice President, as well as Hospital Medical Director. RESPONSIBILITIES AND DUTIES: * ER Call Rotation: Prepares and distributes, under the direction of the clinical departments, back-up call schedule rotation of all physicians with appropriate Medical Staff category responsibility for each medical service. * Organizes and performs clerical activities and data legally, confidentially, and efficiently. * Maintains and ensures accuracy of medical staff records, current and historical, and responsible for accuracy and security of physician data base. * Responsible for the accuracy and integrity of the credentialing and privileging database system. * Assists the Medical Staff President with the selection of committee membership. * Participates in Joint Commission and State or other regulatory Survey Process. * Other Duties as assigned by Medical Staff Officers, Medical Director and Senior Management. * Maintains documentation of and current knowledge of LCMH Medical Staff Bylaws, the Joint Commission Medical Staff Standards, CMS (State) and Federal requirements regarding credentialing and the medical staff organization and keeps the Medical Staff updated on all changes. * Assists in Managing the flow of Information between the MSO, Leadership, and Medical Staff Services. * Responsible for scheduling, coordination, and preparation of medical staff functions/meetings . * Prepares agendas, plans, attends, and provides documentation of Medical Staff committee meetings, activities and disseminates information regarding committees, clinical departments, and general Medical Staff recommendations, and/or actions and correspondence as appropriate. * Supervises Credentialing Coordinator in day-to-day management of the overall credentialing process including complex credentialing issues. * Responsible for updating the medical staff applications, allied health applications and all forms and letters associated with credentialing to maintain compliance with Bylaws, and all applicable regulatory requirements. * Facilitates Credentialing and Re-credentialing of PHO participants. * Facilitates the initial applications and reappointment applications and clinical privileges of the Physician Medical Staff and Allied Health practitioners. * Knowledge of useful, on-line resources for seeking information as well as primary source verifications. * Performs bookkeeping activities for the medical staff. * Responsible for budget planning for the Medical Staff office. * Works with Director of Quality Management in Coordinating the practitioner peer review process and performance improvement activities of the medical staff. * Ensures that all expiable are reviewed, obtained, and managed on a regular basis. * Attends Ethics Committee Meetings as called and prepares Minutes. * Performs other duties as assigned. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. EDUCATION AND WORK EXPERIENCE * Bachelors degree or a combination of education and experience of ten years * Knowledge of medical terminology, possess clerical skills and records management. * Minimum of three years previous hospital experience. * Strong skills in human relations, discretionary judgment, sense of confidentiality and self-discipline. * Ability to communicate tactfully with all levels within the hospital, medical staff, and community. * Requires emotional stability and resilience. * Must be adaptable to change, be decisive, and demonstrate foresight. * Ability to deal tactfully with all types of telephone callers and visitors and work effectively with little supervision. * Certification and maintenance of certification by NAMSS is encouraged. Physical Demands/Work Environment * Work may require a variety of physical activities such as standing, walking, bending, stooping. * Must be able to remain in a stationary position for 50% of the time. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $51k-69k yearly est. 60d+ ago
  • Store Manager

    General Nutrition Centers 4.1company rating

    Customer service manager job in Sulphur, LA

    About GNC Since 1935, GNC has been a global leader in health and wellness innovation, inspiring people to achieve their goals with a trusted and dynamic range of products. As #TeamGNC, we prioritize our consumers, constantly collaborating and developing new ideas to deliver cutting-edge solutions. Our team is passionate about driving change and turning aspirations into actions. We believe that good health is the greatest gift, and there's nothing more rewarding than helping others achieve it. Join us in empowering others to Live Well! What We're Looking For: We are seeking a dynamic Store Manager who embodies GNC's "Live Well" philosophy-living strong, living long, and living fit. At GNC, we celebrate the fact that everyone's journey to living well is unique. As a Store Manager, you are part of team that is passionate about helping everyone win. With your understanding of business needs and passion for health and wellness, you find great excitement in offering tailored and innovative solutions to each customer. What You'll Do: This is a Full-Time Hourly Supervisory Position As a Store Manager, you will lead, coach, and support your team to provide exceptional service and guidance to our customers. You'll oversee the daily operations of the store, including business performance, product management, and ensuring your team has the tools to succeed. In this key role, you'll represent the GNC brand by offering expert product knowledge and promoting our "Live Well" message to customers. * Responsible for ensuring products are merchandised according to GNC standards but keeps an eye towards ensuring that products are easy to see and buy. * Responsible for supporting the total shopping experience, including visual and operational elements, current sales initiatives, and the customer relationship that leads to sales and repeat business, i.e. MYGNC Rewards. * Ability to achieve and exceed personal sales and productivity goals, while helping sales associates to realize their sales potential. * Ability to build strong teams, demonstrate leadership, and managerial skills, such as giving feedback to store associates regarding work performance on an on-going basis, recruiting, hiring, and performance management. * Opening, closing and operating the retail facility. Including, but not limited to cash handling, inventory count and deposits according to GNC procedures. * Attending community fairs, conferences, meetings, and other public gatherings to promote the organization's mission and initiatives. Environmental Factors & Working Schedule: * Must be able to stand or walk for up to eight hours a day. * Frequent reaching and bending and twisting - below waist and above shoulders. * Frequently required to use repetitive hand-to-finger motions and reach with hands and arms. * Frequently lifting up to twenty pounds, occasionally lifting up to 40 pounds. Push/pull up to 20 lbs. * Ability to climb ladders, reach and bend. * Work in temperatures ranging from 50 - 85 degrees - especially in our stock room areas. * Use of a computer up to 60 % of the time throughout the day. Stores Managers are expected to work five (5) days / forty (40) hours a week and adhere to the guidelines below: * Managers of mall and strip center stores must work at least two nights during the week until closing, one weekend night and one other night. * Strip center managers must also work a full shift on Saturdays. * Mall managers are expected to work peak business days including weekends (Saturday & Sunday). * Managers are expected to work a minimum of one full Sunday per month. * Managers of downtown stores must also work during the lunch hour of 11am to 2pm Monday through Friday. Downtown store managers must also work one night per week until closing if the store is open in the evening. Managers of downtown stores are not required to work Saturdays. * Managers are expected to work all major U.S. holidays that the store is open. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
    $25k-46k yearly est. 4d ago
  • Salon Manager

    Supercuts

    Customer service manager job in Lake Charles, LA

    3449 NELSON RD, LAKE CHARLES, LA, 70605, US $50,000-$65,000/yearly Supercuts is one of the industry's most recognized salon brands. We offer outstanding development and training, with special emphasis on technical skills, have an established career path for those who want to grow their careers, offer a competitive wage and outstanding benefits, and are dedicated to every one of our stylists and their success. Every Supercuts stylist undergoes intensive training, attends regular seminars and is recertified annually to stay ahead of the trends. Ongoing training and education are not only a focus at Supercuts, but we pay our stylists to attend. That's why they're among the most skilled and confident in the industry. Supercuts offers a wide range of professional services, including haircuts, color and highlights, waxing and specialty services. We use proprietary tools and techniques for exceptional results. No-appointment necessary, and guests can check in online or by phone. At Supercuts, we are dedicated to creating a friendly, welcoming atmosphere and delivering the highest quality standards for our stylists and guests. Simply put, this has made us the industry leader since 1975. The Salon Manager is responsible for all facets of a salon's operations and provides leadership and tools for staff to help them increase their clientele and the business. The Salon Leader also provides all hair care services offered by Supercuts and ensures the highest quality of guest service standards and salon profitability. The Salon Manager provides guests with excellent service providing the full range of hair care services offered by their salon. Supercuts endeavors to provide every guest with a great experience every time they visit by providing quality consultations, exceptional service and the knowledge to duplicate the desired look at home. Minimal Qualifications: * Current cosmetology or barber license and manager license as required by state/provincial regulations * Ability to work a flexible schedule, including evenings and weekends * Ability to provide exceptional guest service, understanding the guest's needs, providing quality consultations and performing services requested in an efficient and professional manner. * Ability to perform administrative tasks such as completing schedules and transactions on the computerized register, performing close-out procedures and light housekeeping duties (Banking Procedures, Inventory for salons, staff meetings). * Ability to resolve guest issues * Ability to effectively lead and develop a team, creating a positive work environment, training and providing guidance on business and technical competency matters and resolving associate issues Physical Requirements: * Standing for sustained periods of time * Frequent lifting up to 10 pounds, occasionally up to 25 pounds * Continuous repetitive movement with fingers, hands, wrists and arms. * Continuous grasping and reaching, often above shoulder level * Ability to be exposed to various chemicals and fragrances used in performing services * Ability to observe guest's hair, including close vision, color vision and ability to adjust focus * Ability to communicate with guest regarding services offered and requested and the guest's needs and wants * Occasional travel to meetings out of town, sometimes over night
    $50k-65k yearly 12d ago
  • Salon Manager

    Regis Haircare Corporation

    Customer service manager job in Lake Charles, LA

    $50,000-$65,000/yearly Supercuts is one of the industry's most recognized salon brands. We offer outstanding development and training, with special emphasis on technical skills, have an established career path for those who want to grow their careers, offer a competitive wage and outstanding benefits, and are dedicated to every one of our stylists and their success. Every Supercuts stylist undergoes intensive training, attends regular seminars and is recertified annually to stay ahead of the trends. Ongoing training and education are not only a focus at Supercuts, but we pay our stylists to attend. That's why they're among the most skilled and confident in the industry. Supercuts offers a wide range of professional services, including haircuts, color and highlights, waxing and specialty services. We use proprietary tools and techniques for exceptional results. No-appointment necessary, and guests can check in online or by phone. At Supercuts, we are dedicated to creating a friendly, welcoming atmosphere and delivering the highest quality standards for our stylists and guests. Simply put, this has made us the industry leader since 1975. The Salon Manager is responsible for all facets of a salon's operations and provides leadership and tools for staff to help them increase their clientele and the business. The Salon Leader also provides all hair care services offered by Supercuts and ensures the highest quality of guest service standards and salon profitability. The Salon Manager provides guests with excellent service providing the full range of hair care services offered by their salon. Supercuts endeavors to provide every guest with a great experience every time they visit by providing quality consultations, exceptional service and the knowledge to duplicate the desired look at home. Minimal Qualifications: * Current cosmetology or barber license and manager license as required by state/provincial regulations * Ability to work a flexible schedule, including evenings and weekends * Ability to provide exceptional guest service, understanding the guest's needs, providing quality consultations and performing services requested in an efficient and professional manner. * Ability to perform administrative tasks such as completing schedules and transactions on the computerized register, performing close-out procedures and light housekeeping duties (Banking Procedures, Inventory for salons, staff meetings). * Ability to resolve guest issues * Ability to effectively lead and develop a team, creating a positive work environment, training and providing guidance on business and technical competency matters and resolving associate issues Physical Requirements: * Standing for sustained periods of time * Frequent lifting up to 10 pounds, occasionally up to 25 pounds * Continuous repetitive movement with fingers, hands, wrists and arms. * Continuous grasping and reaching, often above shoulder level * Ability to be exposed to various chemicals and fragrances used in performing services * Ability to observe guest's hair, including close vision, color vision and ability to adjust focus * Ability to communicate with guest regarding services offered and requested and the guest's needs and wants * Occasional travel to meetings out of town, sometimes over night
    $50k-65k yearly 13d ago
  • General Manager

    Briggs Management 4.4company rating

    Customer service manager job in Lake Charles, LA

    The Multi-Store Supervisor will oversee and direct the daily activities, schedules, inventory, and cash management. Lead and develop people and coach them to execute outstanding product quality and customer service, build sales, and control costs for each store. The Multi- Store Supervisor must follow standard operating policies and procedures. KEY RESPONSIBILITIES: Control cost of goods, variances and inventories within the stores/ bars Responsible for inventory control - Daily counting of daiquiri. Monthly and weekly counting of items, checking in items received, and stocking items Ensure appropriate inventory and ordering systems are in place Staff and schedule appropriately to control labor costs Ensure proper cash handling and deposit procedures are followed Placing cash orders for additional change Measure, diagnose and correct cash management issues Ensure product quality, store cleanliness, maintenance and security standards are met Verify and secure price or menu changes are correctly reflected in POS Train, coach, and develop crew members Delegate tasks to team and provide follow-up Hold team accountable for their performance; provide coaching and counseling as needed Provide effective, open, and consistent communication on goals during team meetings while recognizing positive contributions Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures Contribute to the hiring of crew members Ensure team provides fast, friendly, and accurate service Contribute to crew members' performance reviews Effectively handle customer issues; Measure customer satisfaction and execute plan to improve both satisfaction and loyalty QUALIFICATIONS/SKILLS: Able to work flexible hours necessary to manage and operate the store effectively, including weekends and closing shifts as needed Excellent communication skills to connect effectively with customers and co-workers Possess the ethics and positive attitude that support our values and culture Ability to manage a fast-paced, high-volume, clean, customer-focused store Ability to use a PC Ability to understand financial reports Strong time-management skills; ability to multi-task, prioritize, and organize Excellent leadership and organizational skills with attention to detail Proven track record of exceptional customer service EDUCATION AND/OR EXPERIENCE: Must be at least 18 years of age Minimum 1 year of customer service experience Minimum 2 years of store supervisor experience CERTIFICATIONS: ServSafe Certification TAM Certification Sherriff Card Food Safety Other certifications may be required where applicable ESSENTIAL PHYSICAL FUNCTIONS Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data Must be able to work in both warm and cool environments, indoors and outdoors. Must be able to tolerate higher levels of noise from music and customer traffic. Work environment: exposure to food, liquor, mixing devices, drink machines, water, sanitizers, cleaning products, knives, other sharp objects, and slippery floors Must be able to lift and carry up to 25 lbs.
    $56k-98k yearly est. Auto-Apply 42d ago
  • General Manager

    Flynn Pizza Hut

    Customer service manager job in Lake Charles, LA

    Flynn Hut joined the Pizza Hut system in 2021. In 2023, we expanded internationally acquiring Pizza Hut's master franchisee in Australia with 260+ units. Today we are the largest Pizza Hut franchisee in the world with 1200+ locations and are operating in 2 Countries. We continue to grow by building new stores and acquiring other franchise operators. We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world-class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion and Win as One. **Pizza Hut Restaurant General Manager - Grow your career while making your customers and employees feel like family with smiles, collaboration, and dedication.** If you are an experienced leader, it is time to start a career with us. We are seeking someone who excels at leading teams, enjoys hiring and training, and is committed to delivering outstanding service to our guests. You love learning and guiding others new things and motivating them to work together on the restaurant goals, team development, food safety, P&L management, marketing, and more. If you are an experienced restaurant or retail manager, make the switch and continue to accelerate your management career with us. Because at Pizza Hut, you can do all that - and more. You will work with smart, eager, experienced, fun people. And you should expect training, growth, with plenty of excitement, unique challenges, and a world of opportunity. Additional Information: Keep in mind, this is just basic information. You will find out more after you apply! So, if you want a management career with an innovative company, look no further than Pizza Hut. Additional Benefits: Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!
    $41k-76k yearly est. 60d+ ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Lake Charles, LA?

The average customer service manager in Lake Charles, LA earns between $25,000 and $80,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Lake Charles, LA

$45,000
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