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Field Service Manager
Hitachi Global Air Power 4.0
Customer service manager job in Livermore, CA
Job title:
Field ServiceManager
Reports to:
Senior Field ServiceManager
Compensation:
$130,000-$140,000 Base plus variable compensation
The Field ServiceManager's core responsibility is to the HAC customer experience as well as training and developing the organization's field service technicians. The role includes managing a team of service technicians, guidance and support for the HAC technician advancement program, technician follow up calls, in person training on all systems, customer in person visits and assists on the direct contact for maintaining the customer relationships. This position works in cooperation with the Service Operations Manager in implementing and managing the HAC's service procedures. The candidate should exhibit dynamic leadership and communication skills with an emphasis on team building and customer engagement.
Duties and responsibilities:
High Level Business Objectives:
Work with Service Operations Manager to develop a market strategy aimed toward account retention and services growth in the region.
Coordinate with General Manager on select activities/initiatives to improve the customer experience and improve store profitability.
Develop a team of highly knowledgeable and motivated Service Technicians and assist in them achieving their personal and professional goals.
Provide training and billable service work as required
Services Leadership:
Work with Service Operations Manager to facilitate a plan to always provide reliable 24-hour emergency service support for our customer base.
Identify potential service technician candidates and work with HR to bring them to the company to enhance the team and meet the objectives of the company.
Assess performance of service technicians.
Ensure that all service technicians are trained and receive certifications in all relevant aspects of industrial equipment repair and maintenance commensurate with their tenure with the company.
Ensure all service personnel have a working knowledge of all computer programs supplied them by the company to fulfill the responsibilities assigned to them.
Maintain technician staffing at appropriate levels for business requirements.
Ensure warranty work is completed in accordance with manufacturer flat rate guidelines while assisting the warranty coordinator in providing required documentation for efficient claims processing.
Responsible for professionalism of service technicians, cleanliness of trucks, providing and maintaining the fleet of specialized tools, and maintaining a relationship with our uniform supplier in cooperation with the Director of Operations in keeping with the Hitachi/Sullair brand.
Compliance/Miscellaneous:
Work with EHS Manager to ensure compliance of EH&S policies in accordance with organizational and local requirements.
Maintain a clean, safe, working environment.
Attend training with the Sullair factory to stay current on product offerings and technologies.
Travel as required to drive business activity and attend training. 80% Field / 20% Office
Demonstrate flexibility/teamwork as additional items will be required to help grow the business.
May involve multi-branch location responsibilities
Education:
Associate degree preferred but not required.
Technical Training/Certifications in the compressed air industry is a plus.
High School Diploma Required
Position Requirements:
Five plus years field service experience in the compressed air industry.
Proven leadership experience with strong written and verbal communication.
Strong understanding of Microsoft office suite.
Experience with ERP systems a plus.
Direct reports:
Service Technicians
The successful candidate is responsible for complying with Hitachi's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.
This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.
Hitachi Global Air Power US, LLC is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.
$130k-140k yearly 1d ago
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Senior Manager Regulatory Affairs
Kevin's Natural Foods
Customer service manager job in Stockton, CA
The Senior Manager of Regulatory Affairs is responsible for leading regulatory strategy and execution across Kevin's Natural Foods' portfolio. This role ensures full compliance with FDA, USDA, FSMA, and applicable state and international regulations while supporting product innovation, labeling accuracy, customer requirements, and brand integrity.
This position serves as KNF's primary regulatory subject matter expert and works cross-functionally with R&D, Quality, Operations, Supply Chain, Sales, and Marketing to bring compliant, high-quality products to market efficiently.
What You'll Do:
Develop, implement, and maintain KNF's regulatory policies, procedures, and compliance programs for product labeling and associated product claims in alignment with company goals.
Monitor, interpret, and communicate changes in FDA, USDA/FSIS, FSMA, and applicable international regulations; proactively assess impact and recommend actions.
Ensure compliance with applicable product certifications and claims, including (as applicable): Organic, Non-GMO Project Verified, Paleo, Gluten-free and other customer or market-driven requirements.
Serve as KNF's primary regulatory contact for customers, auditors, and regulatory agencies.
Oversee review and approval of product labels, packaging artwork, and claims to ensure compliance with ingredient statements, Nutrition Facts, allergens, and all other requirements.
Maintain and manage regulatory documentation, including product specifications, statements of compliance, technical data sheets, and import/export documentation and associated document control systems
Partner closely with Marketing and R&D to ensure claims and messaging are compliant while supporting brand objectives.
Provide labeling regulatory guidance and education to internal teams including R&D, Quality, Operations, Sales, and Marketing.
Support innovation and renovation projects by ensuring regulatory requirements are integrated early in the development process.
Prepare and deliver reporting on regulatory risks, trends, and compliance status to leadership.
Represent KNF at industry forums, customer meetings, and professional associations as appropriate.
Other duties as assigned and necessary.
What You'll Need:
Passion for delivering safe, quality and delicious food to the consumer.
Bachelor's degree in Food Science, Nutrition, Biology, or a related field; or applied experience.
Advanced degree (MS or equivalent) preferred.
6+ years of regulatory experience in food manufacturing or CPG.
Strong working knowledge of FDA, USDA/FSIS, FSMA, labeling regulations, and food safety standards.
Experience supporting certifications and customer regulatory requirements strongly preferred.
Strong attention to detail with the ability to translate complex regulations into practical guidance.
Excellent written and verbal communication skills; comfortable communicating with both technical and non-technical audiences.
Proven ability to manage multiple priorities in a fast-paced environment.
Healthy, Diverse Teams Breed Innovation:
Kevin's Natural Foods is proud to be an equal opportunity employer. We deeply believe that diverse backgrounds and experiences make better teams, and we seek to attract talent from all walks of life. The team at Kevin's is smart, humble, and passionate and we value a work environment that fosters personal development and opportunities to move within our small, but quickly growing organization.
More About Kevin's Natural Foods:
Kevin's Natural Foods is a line of refrigerated and frozen meals, sides, soups, and sauces on a mission to empower even the busiest people to eat clean without sacrificing flavor. Co-founded by Kevin McCray who battled an auto-immune disorder for years, Kevin's Natural Foods was born from his desire to make clean eating seamlessly fit into any lifestyle. Shockingly delicious and made with clean ingredients, Kevin's products are ready in minutes and always free from gluten, soy, and refined sugar.
In 2023, Kevin's Natural Foods joined the Mars Food & Nutrition family, allowing us to expand our reach, accelerate innovation, and bring our mission to even more households while staying true to the quality and integrity that define our brand. A true market disruptor, Kevin's is the first clean refrigerated entrée brand working to prove every day that proper nutrition can be as delicious as it is healthy.
Kevin's Natural Foods uses E-verify to confirm employment eligibility. For more information, please see the links below:
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$117k-170k yearly est. 2d ago
Store Manager
Sephora 4.5
Customer service manager job in Livermore, CA
Belong to Something Beautiful
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.
Ready to remove the compromise between passion and profession? As Store Manager, you'll be the heartbeat of your store, inspiring your team, customers, and community. Your career is your stage as you lead store operations, develop and coach your team, and elevate the client experience.
What You'll Do:
Lead Store Operations & Client Experience. Oversee all daily store operations to deliver a seamless, elevated client experience, driving sales and profitability in a dynamic, high-volume environment.
Inspire & Develop High-Performing Teams. Lead with vision and passion to coach, inspire, and empower a diverse team, fostering growth, accountability, and exceeding performance goals.
Recruit & Cultivate Top Talent. Attract, recruit, and onboard exceptional talent, building an inclusive team that embodies Sephora's values and consistently delivers the signature service clients love.
Drive Performance Through Feedback. Conduct impactful performance appraisals and provide real-time, actionable feedback and mentorship to support each team member's career journey and engagement.
Champion Continuous Learning. Foster a spirit of ongoing learning through thoughtful coaching, open dialogue, and providing resources to enable associates and leaders to reach their highest potential.
Elevate Client Satisfaction. Consistently deliver outstanding service, skillfully resolve concerns, and actively drive engagement through loyalty programs and personalized experiences.
Ensure Operational Excellence. Uphold Sephora's standards by maintaining a visually inspiring, immaculate store environment and ensuring compliance with all policies, procedures, and brand guidelines.
Optimize Resources & Drive Growth. Drive results by optimizing inventory and staffing resources, swiftly adapting to shifting priorities and opportunities within a vibrant, ever-evolving retail landscape.
What You'll Bring:
Store Manager Experience. Demonstrated success in high-volume, complex retail or hospitality environments, with a demonstrated ability to set strategic direction, champion store culture, drive overall store results, and execute business plans to achieve ambitious targets.
Visionary Leadership Skills & Business Acumen. Strong ability to recruit, inspire, and develop top talent, fostering an energetic, collaborative atmosphere that delivers outstanding results.
Exceptional Communication & Interpersonal Skills. Adept at building trust, clarity, and enthusiasm not only within teams but also with senior leadership. Skilled at managing conflict, facilitating complex discussions, and ensuring alignment.
Passion for Developing Others. Passion for empowering teams via mentorship, real-time coaching, feedback, and fostering a culture of learning and accountability.
Client-Centric & Growth Oriented. Experience creating personalized, memorable experiences for lasting loyalty and satisfaction, and balancing operations with business growth.
Where and How:
Location. This role requires on-site work at 4342 Las Positas Rd, Livermore, CA 94551, United States (US).
Availability. This role requires availability including evenings, weekends, and holidays.
Physical Requirements. This role requires the ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand and walk the sales floor for the entire shift, and work in a fragrance-filled environment. You must be able to handle and apply products to clients-with or without accommodation.
What You'll Get:
The annual base salary range for this position is $91,300.00 - $106,210.00. The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant's qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. This job will be posted for a minimum of five days.
Caring Community. You'll lead your store like a community - where everyone feels seen and supported - building confidence among your team and positively impacting clients.
Fulfilling Path. Every step in your journey matters along our dynamic career paths. We celebrate the little wins on the way to the big ones as you grow in your own way.
Meaningful Work. With a cultivated passion for beauty, your career is your stage. We'll give you the environment and support your need to do more than sell products; you'll contribute to the transformation of your team, customers, and community.
Rewards as Unique as You:
Some benefits have eligibility requirements and may depend on job classification and length of employment.
Health. Choose a healthcare plan to fit you and your dependents' needs with medical, dental, and vision coverage. Sephora also fully covers our employees' disability and life insurance.
Wealth. We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.
Balance. Leading a store is exciting and dynamic, so we make sure you can recharge with vacation paid time off, sick paid time off, and protected leave.
Growth. No two stores or leaders are the same. With access to training, tuition reimbursement, and leadership development, you'll be guided on a dynamic career path.
Perks. Think you've tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.
Support. You don't just lead a team that cares - you're part of a team that cares. Tap into free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.
Sephora values a diverse and inclusive workplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.
Sephora will consider all qualified applicants, including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
Join Us and Belong to Something Beautiful
$91.3k-106.2k yearly 1d ago
Physician / Administration / California / Permanent / Health Center Manager (NP/PA)- PT
Premise Health 4.1
Customer service manager job in Pleasanton, CA
Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. For more information, visit ***************************
As a Part Time Health Center Manager (NP/PA)- PT, you'll provide care to client employees and their dependents in our Health Center located in Pleasanton, CA. The scheduled hours are Tuesdays, Wednesdays and Thursdays from 8:00am-4:30pm.
What You'll Do
Manages daily operations, staff, and workflow to ensure efficient health center performance.
Oversees hiring, training, onboarding, and performance management of staff (typically composed of RNs, LPNs, administrative, and technical staff).
Allocates time to patient care and technical expertise as needed.
Monitors patient flow, patient utilization and penetration.
Identifies process improvement opportunities, workflow efficiencies, determines root cause analysis.
Serves as infection control lead, collaborates on quality initiatives and maintains compliance with regulations.
Communicates corporate policies, conducts meetings, and engages with client representatives.
Completes incident reports and assists with investigations and complaint resolutions.
Maintains patient health records to ensure accurate and up-to-date records.
Performs other duties as assigned.
What You'll Bring
Bachelor?s degree or equivalent work experience required.
Current license as an NP/PA in practicing state.
Certification in Occupational Health (COHN/COHN-S) may be required for some sites.
Current hands on certification in AHA or ARC Basic Life Support for health care providers is required.
Minimum 3+ years? experience in the medical field.
2 ? 3 years? management experience.
Experience accessing CDC, WHO, APIC or other industry standards for Infection Prevention practices.
Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers our part-time (20-29 hour per week) team members a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits will be discussed once you connect with our Talent Acquisition team.
Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.
Premise provides its reasonable and genuinely expected range of compensation for this job of $94,848.00 - $118,560.00 annually. A number of factors will influence the rate offered for this position, including your experience, qualifications, geographic location, and other factors.
Should you have questions regarding this job posting, please contact ***********************.
#LI-DW2
Street Address:
$94.8k-118.6k yearly 15h ago
Customer Service Manager-Concord-North Carolina
Kanthal
Customer service manager job in Concord, CA
Sales CustomerServiceManager
Kanthal, part of the Alleima Group, is a world-leading brand for products and services in industrial heating technology and resistance Material. In this exciting role, you will be part of a new team built from scratch, combining deep internal expertise with fresh external perspectives to meet evolving business needs.
Your Role
As Sales CustomerServiceManager, you will lead and support customerservice operations while collaborating closely with the sales team to drive performance and satisfaction. Key responsibilities include:
Provide post-sale customerservice via phone and E-Mail, handling high volumes of general inquiries (e.g., billing, suggestions, complaints)
Support the sales team in achieving objectives and improving efficiency and customer satisfaction
Manage escalations of unresolved customer inquiries and share market intelligence with product and sales teams
Plan, direct, supervise, and evaluate workflow, recommending operational improvements
Make hiring decisions and conduct performance appraisals
Ensure the customerservice team operates effectively and meets sales and profitability targets
Maintain compliance with local legislative frameworks
About You
You bring a strong customer-centric mindset and leadership experience. Ideally, you have:
A bachelor's degree in business, communications, or a related field
5+ years of experience in customerservice or sales support, preferably in industrial or technical sectors
Experience managing teams and improving operational processes
Fluency in English; additional languages are a plus
Strong interpersonal, problem-solving, organizational, leadership, and communication skills
What You Can Expect From Us
A supportive and inclusive work environment where every individual is valued
Opportunities for growth and development within an industry that never stands still
Competitive salary and benefits package, including:
Hourly or annual pay options
Sign-on and relocation bonuses
PTO aligned with Sandvik policy
Internet and cell phone allowances
Sales commission plans
401(k) employer contributions
Performance-based bonuses
Tuition reimbursement
Flexible office options, including the possibility to work from home
A commitment to safety and a zero-accident environment
Additional Information
This position is based in Concord, North Carolina, USA. Travel may be required depending on business needs.
Kanthal is an Alleima company and a world-leading brand for products and services in industrial heating technology and resistance Material. Backed by our skilled people and pioneering technology, every innovative solution is a creative partnership with our customers. With a strong commitment to reducing climate impact, we support some of the world's largest and most exciting projects.
🔗 Learn more at *********************** and ***********************
$59k-112k yearly est. Auto-Apply 60d+ ago
Customer Service Manager-Concord-North Carolina
Alleima
Customer service manager job in Concord, CA
Sales CustomerServiceManager
Kanthal, part of the Alleima Group, is a world-leading brand for products and services in industrial heating technology and resistance Material. In this exciting role, you will be part of a new team built from scratch, combining deep internal expertise with fresh external perspectives to meet evolving business needs.
Your Role
As Sales CustomerServiceManager, you will lead and support customerservice operations while collaborating closely with the sales team to drive performance and satisfaction. Key responsibilities include:
Provide post-sale customerservice via phone and E-Mail, handling high volumes of general inquiries (e.g., billing, suggestions, complaints)
Support the sales team in achieving objectives and improving efficiency and customer satisfaction
Manage escalations of unresolved customer inquiries and share market intelligence with product and sales teams
Plan, direct, supervise, and evaluate workflow, recommending operational improvements
Make hiring decisions and conduct performance appraisals
Ensure the customerservice team operates effectively and meets sales and profitability targets
Maintain compliance with local legislative frameworks
About You
You bring a strong customer-centric mindset and leadership experience. Ideally, you have:
A bachelor's degree in business, communications, or a related field
5+ years of experience in customerservice or sales support, preferably in industrial or technical sectors
Experience managing teams and improving operational processes
Fluency in English; additional languages are a plus
Strong interpersonal, problem-solving, organizational, leadership, and communication skills
What You Can Expect From Us
A supportive and inclusive work environment where every individual is valued
Opportunities for growth and development within an industry that never stands still
Competitive salary and benefits package, including:
Hourly or annual pay options
Sign-on and relocation bonuses
PTO aligned with Sandvik policy
Internet and cell phone allowances
Sales commission plans
401(k) employer contributions
Performance-based bonuses
Tuition reimbursement
Flexible office options, including the possibility to work from home
A commitment to safety and a zero-accident environment
Additional Information
This position is based in Concord, North Carolina, USA. Travel may be required depending on business needs.
Kanthal is an Alleima company and a world-leading brand for products and services in industrial heating technology and resistance Material. Backed by our skilled people and pioneering technology, every innovative solution is a creative partnership with our customers. With a strong commitment to reducing climate impact, we support some of the world's largest and most exciting projects.
🔗 Learn more at *********************** and ***********************
$59k-112k yearly est. Auto-Apply 57d ago
Universal Customer Service Manager
Westamerica Ban 3.6
Customer service manager job in Fairfield, CA
Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customerservice guarantee.
JOB SUMMARY:
Under general managerial review: Manages all activities of the Universal CustomerService (UCS), the Switchboard and the campus receptionists, and the Telemarketing Services.
ESSENTIAL FUNCTIONS:
Research new methods and technologies. Recommends automated solutions or changes to current operations procedures which improve responsiveness.
Informs and trains staff in new policies, products and procedural changes.
Functions as liaison to branches and other internal departments to secure resolutions of issues and respond to inquiries.
Directly manages the staff and activities of the outbound calling and the inbound telemarketing units.
Monitors performance of staff providing management with regular reports to the quality and quantity of service provided.
Recommends all salary, training and other personnel activities for subordinate staff.
Marginal Functions:
7. New FSA provides departmental training for Financial Sales officers and performs additional job-related duties as required.
MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS:
Progressively more responsible experience, to include managerial and/or supervisory responsibilities within an operational or new accounts area of a financial institution where incumbent has gained a working knowledge of various types of financial products and how they are serviced. Previous experience selling financial services and college level course in accounting or finance a plus. Must be PC literate and possess excellent interpersonal communication, organization, and leadership skills.
PHYSICAL DEMANDS:
Works for extended hours at CRT.
MENTAL DEMANDS:
Identify how changes to current policy and/or financial products will affect present operations.
Provide appropriate training to new personnel in an environment which has constant demands.
Assess work flow in various areas and shifts personnel to meet changing volumes.
Research new technologies and identify if these "state of the art" processes are cost effective for our operations.
Maintain composure while responding to service requests from demanding clients.
EQUIPMENT USED TO PERFORM FUNCTIONS:
Telephone, PC, various Voice Response and data transmission systems, Fax Machine, photocopiers, and 10-Key.
DECISION MAKING: (Give examples of decisions and recommendation made by incumbent)
Identify and recommend best solution to improve current operations.
Implement training programs to enhance the skill sets of each employee.
Determine budgetary requirements for the three areas.
SUPERVISORY RESPONSIBILITY: (List number of subordinates)
Directly Supervised: 15
Indirectly Supervised: 76
EOE
Westamerica Bank's Privacy Policy may be found at: *********************************
Salary Description $68,640.00 - $81,946.10
$68.6k-81.9k yearly 60d+ ago
Customer Service Manager
Michaels 4.2
Customer service manager job in Woodland, CA
Store - SAC-WOODLAND, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customerservice.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Total Base Pay Range for this Position:
$17.50 - $23.00
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
$17.5-23 hourly Auto-Apply 59d ago
Store Customer Service Supervisor / Keyholder
Connecticut Fine Wine & Spirits
Customer service manager job in Roseville, CA
As a supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers. Internally you will be referred to as Supervisor and report to the store management team.
You will
Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
Deliver outstanding customerservice by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
Maintain store safety and cleanliness standards across the store.
Perform other duties as assigned.
What we're looking for
High School Diploma or equivalent preferred
1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting
Strong interpersonal skills and a team player mindset
Experience resolving customer issues and coaching peers.
Familiarity with the point-of-sale systems and inventory management software
Ability to work a flexible schedule as business requires, including evenings and weekends.
Physical Requirements (with or without accommodations)
Must be 21 years of age or older
Walk, bend down repeatedly, and be on feet for 8-10 hours a day
Climb ladders and lift 50 lbs. overhead and repeatedly
May be exposed to various outdoor weather conditions throughout the workday
Crafted for You
We recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company's success. It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program including paid time off, generous store discounts, comprehensive health care plans including medical, prescription, dental and vision, 401k, college tuition assistance & more!.
Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. We consider several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by our company. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. We make reasonable accommodations during all aspects of the employment process, including during the interview process. Our company is a Drug Free Workplace. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. The anticipated close date of this posting is 120 days from the posted date indicated above.
Worker Type: RegularPay Range:$19.35 - $27.08
$19.4-27.1 hourly Auto-Apply 41d ago
Customer Operations Manager
The Hertz Corporation 4.3
Customer service manager job in Sacramento, CA
The **Customer Operations Manager** focuses on the front-of-the-house processes, customerservice, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
**What You'll Do:**
+ Responsible for daily customer operations and revenue generation for their assigned function
+ Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
+ Resolves customer issues, ensuring a positive customer experience
+ Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
+ Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
+ Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
+ Conducts performance evaluations that are timely and constructive, where applicable
+ Participates in the recruiting process, as required
+ Provides management with various updates and indicators as requested
+ Remains current on all administrative duties according to company policy
**What We're Looking For:**
+ 1-3 years' experience in CustomerService or Operations. Car Rental, Hospitality or Tourism experience preferred.
+ High School Diploma required, Bachelor's Degree preferred
+ Moderate proficiency in Microsoft Office Suite
+ Ability to collaborate with internal and external stakeholders
+ Flexible and adaptable; ability to work effectively in ambiguous situations
+ Excellent verbal and written communication skills
+ Ability to address and resolve customerservice challenges
+ Results driven, ability to make decisions and help solve problems
+ Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
+ Ability to drive process and organizational change
+ Ability to influence
+ Ability to motivate teams and keep a positive attitude in a fast-paced environment
+ Ability to work under minimal supervision with a goal-oriented mindset
+ Ability to see the big picture and leverage critical thinking and decision-making skills
+ Excellent organization, time management, delegation, and prioritization skills.
+ Courageous leadership and accountability
**What You'll Get:**
+ The starting salary for this role is $70,000 annually, commensurate of experience.
+ Bonus: Eligible
+ Stock: Eligible
+ Stock Options: Eligible
+ Profit Sharing: Eligible
+ Bonus Plans: Eligible
+ Reimbursement for Travel Expenses (as applicable, per Company policy guidelines)
+ Paid Time Off / Vacation / Paid observed Holidays (Accruals start at 1.25 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays)
+ Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
+ Up to 40% off the base rate of any standard Hertz Rental
+ Medical, Dental & Vision plan options
+ Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
+ Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
$70k yearly 7d ago
Sr Zone Manager: Cadillac (California)
General Motors 4.6
Customer service manager job in Sacramento, CA
The **Sr Zone Manager** is responsible for the development and performance of all sales, aftersales and advertising activities in a **Cadillac** Zone. Builds and leads a dynamic field team, provides leadership towards the achievement of maximum profitability and growth in addition to building strong relationships. Establishes plans and strategies to expand the customer base for the dealers in the zone. Work involves a great deal of communication, creativity, negotiation, presentations and decision making. The position has wide latitude for independent action. Will lead support personnel in the areas of product training, vehicle technology training, accessories, financial services, business development and dealer digital marketing strategy.
The selected candidate will assume territorial responsibility over **California** and **Hawaii** **.** Relocation may be provided.
**Role Responsibilities**
+ Drive Sales and Aftersales objective attainment for the zone
+ Promote Local Market Association (LMA) alignment and effectiveness through dealer and agency partnership
+ Drive communication that supports the **Cadillac** Business and Go-To- Market Plans
+ Mentor, train, coach and develop district manager talent
+ Champion the development of a Business Development Culture that drives sales and aftersales opportunities
+ Encourage dealer engagement and excellence in Tier Three digital
+ Direct district manager teams to optimize inventory turn rates
+ Work in partnership with the Accessory Distributor and Installer (ADI) to facilitate dealer and LMA accessory integration
+ Assist in development and implementation of Zone customer retention and conquest strategies
+ Hold dealers accountable through a robust dealer business and action planning process for Sales and Aftersales growth
+ Manage the facility image program while overseeing the dealer network in the Zone
+ Champion overall Zone training performance and Sales and Aftersales excellence
+ Spearhead the customer experience process as so the customer is at the center of everything we do
+ Administer dealer contractual agreements; ensure compliance to retail sales performance, customer satisfaction, dealer profitability and net working capital
+ Ensure proper utilization of dealership empowerment tools
**Role Qualifications**
+ Bachelor's degree in business, Marketing, or related areas, MBA or Masters preferred
+ 9+ years' experience in sales, marketing, or related fields required
+ Dealer contact experience.
+ **Results-Oriented Leadership** - Demonstrated ability to drive sales growth and meet or exceed performance targets by aligning field strategy with GM's broader business goals.
+ **Influential Communicator:** Strong ability to lead through influence rather than authority. Motivates cross-functional teams, dealer partners, and internal stakeholders toward shared
+ **Relationship Management:** Proven success in building trust-based, long-term partnerships with dealership personnel, regional leadership, and cross-functional partners.
+ Computer skills to develop, maintain & analyze complex sales data at district, zone, and regional levels.
+ **Data-Driven Decision Making:** Uses performance data, retail metrics, and customer insights to make informed decisions and tailor action plans by market.
+ Excellent organizing & planning skills to coordinate multiple simultaneous tasks - **Agility and Adaptability** - Comfortable working in fast-paced, changing environments while remaining focused on delivering results and adapting strategy in real time. Demonstration of willingness to innovate and embrace change in a positive way that may be unpopular but needed.
+ Ability to work independently & deal with conflicting priorities while managing their team, advising senior leadership, and dealers.
+ Ability to think strategically and navigate highly complex business objectives.
+ Prior supervisory or leadership experience in managing dealer-facing teams is preferred.
+ **Coaching and Development -** Demonstrates highly effective on-the-job coaching, mentoring, and developing employees. Also demonstrates strong ability to address performance to enhance field team capabilities and dealer performance.
+ **Conflict Navigation -** Comfort with addressing conflict. Skilled in addressing performance gaps, navigating dealer or team conflicts, and delivering feedback in a direct yet collaborative manner to reach resolution.
+ **Creative Problem Solver** - Extensive knowledge of problem analysis methodologies & ability to develop innovative solutions to complex business challenges in high-pressure or resource-constrained environments.
+ **Delegation and Prioritization -** expertly manages workload across multiple districts supporting large groups of dealerships and team members by prioritizing high-impact activities and empowering others to take ownership.
**\#LI-HM1**
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).
This role is categorized as remote. This means the selected candidate may be based anywhere in the country of work and is not expected to report to a GM worksite unless directed by their manager.
The selected candidate will be required to travel at least 50% or more on a frequent basis.
This job may be eligible for relocation benefits.
This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Benefits Overview**
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources (************************************************************* .
**Non-Discrimination and Equal Employment Opportunities (U.S.)**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (********************************************* .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email (Careers.Accommodations@GM.com) us or call us at ************. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company (**************************************************
**Our Culture**
**How we hire (************************************************
Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations (********************************************
We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) (*********************************************** . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
$72k-99k yearly est. 13d ago
Client Engagement & Relationship Manager
Ameriprise Financial-California 4.5
Customer service manager job in Roseville, CA
Job DescriptionClient Engagement & Relationship Manager
Client Engagement & Relationship Manager
Location: Roseville, CA • On-Site • Full-Time
Firm: IndigoFlow Wealth Advisory (Ameriprise Private Wealth Practice)
About the Role
We're seeking a warm, proactive communicator to be the voice and presence of our firm. This role combines client engagement, lead follow-up, and event coordination to ensure every interaction feels thoughtful and seamless. Most meetings are virtual, so comfort in a digital environment is essential.
Key ResponsibilitiesClient & Prospect Engagement (Primary)
Respond promptly to inbound leads
Make outbound calls, texts, and emails to schedule consultations
Build rapport and maintain accurate CRM notes
Client Experience & Office Support (Secondary)
Greet clients and ensure a positive in-office experience
Answer phones and assist with meeting prep
Support logistics for client events and seminars
Career Progression & Licensing Opportunities
Designed for growth, this role offers exposure to advisory operations and client relationship management. High performers may pursue firm-supported licensing (Series 6, 7, or 65) and advance into practice or operations management. Development includes mentorship, training, and structured growth plans.
Why Join Us
Impactful Work: Help clients achieve financial confidence and life goals
Collaborative Culture: Work with a high-performing, values-driven team
Growth Opportunities: Professional development and advancement potential
Who Thrives Here
Warm, outgoing, and proactive
Strong communicator across phone, text, and email
Organized yet adaptable; tech-savvy in virtual workflows
Qualifications
1-5+ years in client service, hospitality, or outreach
Comfortable with outbound calling
Bachelor's degree required; CRM experience helpful
Compensation & Benefits
Hourly: $26-$33 (Non-Exempt)
Bonus: Performance-based
Benefits: Medical, dental, vision, retirement plan, PTO, paid holidays, professional development
How to Apply
Submit your resume and a short cover letter explaining:
Why you enjoy proactive outreach and relationship-building
Why this role resonates with you
Equal Opportunity Employer IndigoFlow Wealth Advisory welcomes applicants from all backgrounds.
$26-33 hourly 11d ago
Seasonal Customer Service Supervisor
ASM Research, An Accenture Federal Services Company
Customer service manager job in Sacramento, CA
Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs).
+ Supervises and monitors day-to-day activities of CustomerService Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs).
+ Develops and maintains advanced customerservice knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis.
+ Responsible for setting priorities and coordinating activities that align with set objectives and goals.
+ Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted.
+ Monitors issues and ensures that Service Level Agreements are met.
+ Identifies key issues and areas for improvement to streamline or implement new recommended procedures.
+ Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures.
+ Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination.
+ Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals.
+ Communicates and collaborates with management effectively to provide and analyze metrics and reports.
**Minimum Qualifications**
+ Bachelor's Degree preferred or equivalent relevant experience.
+ 4-6 years of customerservice experience or related public relations experience. 0-2 years of management experience.
**Other Job Specific Skills**
+ Excellent written and verbal communication skills.
+ Strong leadership and customerservice skills.
+ Ability to organize and supervise staff for maximum efficiency.
+ Advanced problem solving and interpersonal skills.
+ Strong customerservice approach.
+ Ability to build, coach and mentor effective teams.
+ Ability to maintain consistent progress towards set priorities.
+ Dedicated focus on accuracy and attention to detail.
+ Ability to remain calm and courteous towards customers, staff, and management in periods of stress.
+ Ability to develop and maintain good working relationships with all customers and co-workers.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
62,200 - 84,000
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$36k-49k yearly est. 32d ago
Community Services Supervisor - Stockton
Victor Careers 3.9
Customer service manager job in Stockton, CA
Why Victor?
Learning Organization: Victor provides the best training for new grads and clinicians looking to begin their career!
Leadership Development: Victor provides employees leadership training and promotes within! Many of our executive leadership team have been promoted from entry-level positions!
Reimbursements: Victor provides reimbursements for license registration fees, CEUs, travel, internet/cell phone usage and more!
Loan Forgiveness: Victor employees can apply for Public Service Loan Forgiveness!
JOB SUMMARY
The Community Services Supervisor is directly responsible to the Executive Director for the day-to-day operations of the program services. The Community Services Supervisor manages the functioning of service delivery teams, which provide a wide array of community-based youth and family support services. These services may include child and family team planning, resource acquisition, case management and linkage, interagency collaboration, prevention and early intervention, outreach and engagement functions, and community education activities.
ESSENTIAL FUNCTIONS
Monitors and controls the delivery of community service programs in accordance with Agency standards and acceptable professional practices.
Monitors and ensures that documentation and case records are developed and maintained in accordance with Agency and all relevant funding stream requirements.
Provides supervision and performance management of program staff.
In partnership with the Executive Director, develops, maintains, and assures implementation of on-the-job training and orientation of new staff.
Provides support and oversight of specific program referral and intake processes, as well as collaborating with stakeholders regarding access to services by identified target populations; maintains high quality service delivery and good working relations within the community being served.
Implements and maintains quality assurance systems and reporting programs related to community services and participates on Quality Improvement teams as assigned.
Provides direct community-based services as needed to ensure program and service delivery continuity.
Develops and maintains effective relationships with community agencies and stakeholders such as Social Services, Adult and Juvenile Justice, Mental Health, and education.
Provides on-call services for service delivery team as needed.
Completes other duties as assigned.
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
Bachelors' degree in a behavioral science field, in addition to demonstrated leadership or supervisory qualities, skills, and abilities.
Must have verbal and writing skills in the English language, and the ability to write concise, informative professional reports and all assigned documentation in a timely manner.
POSITION/PROGRAM REQUIREMENTS
Must possess a valid California driver's license, personal automobile insurance and driving record that meets the standards outlined in the Agency's Personnel Policy: Motor Vehicle Operating Standards.
Must be physically and mentally fit in accordance with the Agency's Personnel Policy: Physical Fitness Standards and Examinations. Must be willing to complete a Tuberculosis (TB) test, and drug screening test.
Must be willing to complete a personal background investigation conducted by the State of California.
Must obtain First Aid Certification. Must obtain a CPR Certification (only when required by local county or program).
Must be flexible to work nights and weekends, may need to work a split-shift, varying schedule according to operational need.
Must be willing to work within a culturally integrated workplace and be willing to respect human differences based upon protected classes as defined by state, federal and local laws, or any other condition that distinguishes people from one another.
PHYSICAL REQUIREMENTS
Have an adequate range of body motion and mobility to work in a residential, office or outdoor environment including standing and walking (even and uneven surfaces), alternating between standing and sitting for extended periods of time, bending, kneeling, twisting, reaching balancing and occasional carrying and lifting up to 25 pounds occasionally, and up to 10 pounds frequently.
Physically able to walk up and down stairs routinely.
Physically able to perform CPR and First Aid as trained.
Must be able to sit for prolonged periods of time in a vehicle for traveling to recreational activities, home visits, DCFS and court locations which may be up to 100 miles driving distance.
Requires the ability to utilize computer and telephone systems, which includes the coordination of eye and hand and fine manipulation by the hands and fingers for typing, writing and working with files.
DESIRED QUALIFICATIONS
Completion of a clinical program with a Masters' or Ph.D. degree in Social Work, Psychology, or a closely related field of behavioral or medical science from an accredited educational institution.
Previous work with severely emotionally disturbed children, seriously mentally ill adults, and at risk families.
Possess basic knowledge related to public regulations and guidelines governing the operations of mental health and social service programs.
Previous experience working within a MediCal certified site and familiarity with MediCal billable standards and expectations.
Knowledge of, and experience with, the Mental Health Services Act funding streams, programming, and stakeholder processes.
Pay Range: $70,304 - $93,735 Annually DOE
Benefits:
Low cost Medical, Dental and Vision
Life Insurance plan for employee and family
8 Paid Holidays, PTO and Sick pay
Retirement Savings Plan (403B)
100% Employer Funded Retirement Plan
Employee Assistance Program
Mileage Reimbursement
Verizon Wireless Discount
Employee Referral Bonus Program
$70.3k-93.7k yearly 33d ago
Sales and Service Supervisor
Xcorp Avalonbay Communities
Customer service manager job in Lodi, CA
Full time
State:
California
City:
West Hollywood
Zip Code
90046
Total Base Pay Range
$52,500.00 - $74,000.00
Creating a better way to live is the purpose that binds AvalonBay associates. At AvalonBay, every day is an opportunity to make a difference in someone's life. Whether it's helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fel low associates, we are committed to creating an unforgettable experience as a great place to live - and work.
The Role
Are you ready to take the helm of an extraordinary leasing team and revolutionize the apartment living experience? At AvalonBay Communities, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished property management professional with a passion for innovation and a vision for excellence, your next career move is here.
AvalonBay Communities is searching for a Sales and Service Supervisor (Assistant Community Manager), a true industry leader who will spearhead our office operations, set new standards for quality, and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort - the future of apartment management starts here!
The Sales and Service Supervisor (Assistant Community Manager) is responsible for assisting the Community Manager to maintain and execute an effective sales and marketing strategy, ensuring consistent and positive customer experiences, and helping to coach and train leasing consultants to achieve community goals. The Sales and Service Supervisor utilizes their leadership skills to create a better place to live and a top place to work.
Additional responsibilities include but are not limited to:
• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information
• Address and resolve customerservice concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction
• Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.
• Support residents during the move-in process, lease renewals, move-out process and resident transfers
• Call or visit competitive market communities to update market survey and keep apprised of changing market conditions
• Plan and execute resident activities and events to foster positive community connections
• Follow all applicable AVB policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing
You have...
• 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.
• 1 or more years of supervisory or training experience required
• High school diploma or equivalency (GED) is required. Bachelor's degree preferred
• Proficiency in using administrative software and Microsoft Office Suite
How AvalonBay Supports You
We know that our teams are the beating heart of our success and we're committed to showing our appreciation.
We offer:
Comprehensive benefits - health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (************************************ for information.
Growth based on achievement and promotion from within.
Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization - including destination awards, ‘AvalonBay's Very Best' recognition program and others!).
A 20% discount on our incredible apartment homes.
A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
Additional Info
AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.
AvalonBay makes employment decisions without regard to a person's race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.
AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.
Applications will be accepted on an ongoing basis.
AvalonBay does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application.
For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (***********************************************************************
$52.5k-74k yearly Auto-Apply 26d ago
Zone Manager, Provider Privacy
Datavant
Customer service manager job in Sacramento, CA
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
**Role Summary:**
The Zone Manager, Provider Privacy will provide operational oversight and leadership as well as day-to-day supervision of privacy compliance activities within assigned business zones, serving as the primary liaison between the Vice President of Privacy Analysts. This role is responsible for ensuring the consistent execution of privacy incident management, HIPAA compliance, and data protection processes across operational units. The Zone Manager will coordinate with cross-functional teams including Legal, Operations, and Security to support risk mitigation, training, and adherence to regulatory and contractual obligations.
This position requires a strong understanding of healthcare privacy regulations, exceptional organizational and analytical skills, and a commitment to fostering a culture of compliance and privacy excellence throughout the organization.
**Key Responsibilities:**
+ Supervise and mentor Privacy Analysts across assigned operational zones, ensuring accurate and timely handling of HIPAA incidents and privacy matters.
+ Review incident investigations, root cause analyses to ensure completeness, accuracy, and alignment with regulatory standards.
+ Serve as an escalation point for complex privacy incidents or high-impact cases, coordinating with Legal and the Director of Compliance on next steps.
+ Monitor privacy incident trends across zones to identify systemic risks and recommend proactive mitigation measures.
+ Ensure consistent application of policies, processes, and reporting across the zone
+ Support the development and execution of regional or functional privacy audits in partnership with the Internal Audit and Compliance teams.
+ Collaborate with business units to identify and address privacy risks in daily operations, data handling, and third-party interactions.
+ Maintain oversight of data tracking and reporting within the privacy incident management system, ensuring accuracy and completeness.
+ Assist in managing communication with customers, clinics, and, when appropriate, affected individuals and regulatory authorities.
+ Assist in implementing enterprise privacy and compliance policies within assigned zones.
+ Provide privacy-by-design and compliance-by-design guidance to operational teams.
+ Support the development and delivery of targeted privacy training programs, reinforcing compliance best practices.
+ Recommend enhancements to policies, procedures, and training based on observed trends and root cause analysis.
+ Partner closely with Operations, CustomerService, and Legal to maintain alignment on privacy and compliance initiatives.
+ Provide zone-level performance metrics and updates to the Director of Compliance for inclusion in enterprise-wide reporting.
+ Represent the Compliance team in cross-functional projects related to data protection, customer reporting, or business process improvements.
+ Travel for conferences and to meet with customers as needed, up to 30%.
**Basic Qualifications:**
+ Bachelor's degree in Health Information Management, Healthcare Administration, or a related field.
+ 6+ years of experience in healthcare compliance, privacy, or information governance.
+ Minimum 3 years of experience in a leadership, supervisory, or team management role.
+ Strong working knowledge of HIPAA, HITECH, and related state and federal privacy laws.
+ Demonstrated experience conducting or overseeing privacy incident investigations and root cause analyses.
+ Proficiency in privacy incident tracking systems and data reporting tools.
+ Excellent analytical, organizational, and communication skills.
+ Proven ability to manage multiple priorities and deadlines in a fast-paced environment.
+ Strong ethical judgment, attention to detail, and commitment to confidentiality.
+ Ability to travel up to 30%
**Desired Qualifications:**
+ Master's degree in Health Information Management, Healthcare Compliance, or a related discipline.
+ Professional certification such as CIPP/US, CHPC, CHC, or RHIA.
+ Experience in a healthcare technology or health data interoperability organization.
+ Familiarity with privacy-by-design frameworks and compliance integration in technology environments.
+ Experience collaborating with internal audit or regulatory compliance teams.
+ Demonstrated success in developing and delivering privacy training or educational materials.
+ Strong interpersonal skills with the ability to influence and build relationships across functions and levels.
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.
The estimated total cash compensation range for this role is:
$145,000-$170,000 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
$46k-67k yearly est. 43d ago
Store Manager
Sephora 4.5
Customer service manager job in Folsom, CA
At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty.
The Opportunity: At Sephora, our people are the driving force behind our success. We believe that the best way to bring top-notch beauty products, services, tools, and experiences to our clients is by finding, training, and engaging the absolute best talent in the industry. Our teams invest heavily in our talent, both at our corporate headquarters and in Sephora stores. We strongly believe (and our actions prove it!) that our people are our best asset, and we work every day to arm them with the knowledge and tools not just to get the job done, but to feel inspired and fearless while doing it.
Your role at Sephora: As a Store Manager, you will be responsible for overseeing the entire store operations, ensuring a high level of client service, and driving sales. You will lead a team of dedicated associates, fostering a positive work environment that encourages growth and development.
Key Responsibilities:
Leading Store Operations and Sales:
Oversee daily store operations, ensuring a smooth and efficient client experience.
Develop and implement strategies to drive store sales and increase profitability.
Coordinate and oversee sales and profitability, performance, service, and operations.
Team Leadership and Development:
Lead, coach, and motivate a team of associates to meet or exceed sales targets.
Conduct performance appraisals, manage employee development and provide ongoing feedback.
Manage the leadership team, ensuring effective collaboration and achievement of store goals.
Client Satisfaction and Service:
Ensure high levels of client satisfaction through excellent service.
Handle client complaints and provide appropriate solutions.
Work to ensure client loyalty and engagement by supporting client loyalty programs and services.
Store Standards and Compliance:
Maintain outstanding store condition and visual merchandising standards.
Ensure compliance with company policies and procedures to maintain a safe and efficient work environment.
Uphold Sephora brand excellence in-store, ensuring a consistent and high-quality client experience.
Resource Management:
Manage inventory levels to ensure product availability.
Allocate resources and handle staffing, ensuring optimal productivity and performance.
Qualifications/Experience:
Proven successful experience as a retail manager.
3-5 years of experience managing a high volume, complex retail, or hospitality setting.
Strong leadership skills and business acumen.
Client management skills.
Strong organizational skills.
Excellent communication and interpersonal skills.
A knack for attracting, identifying, and inspiring employees.
Flexible availability to work a retail schedule.
Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift and work in a fragrance filled environment & can handle and apply products to clients-with or without accommodation.
Adherence to Sephora's dress code and policies in the Sephora Employee Handbook
The annual base salary range for this position is $83,700.00 - $97,375.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant's qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program.
While at Sephora, you'll enjoy…
The people. You will be surrounded by some of the most talented leaders and teams - people you can be proud to work with.
The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.
You can unleash your creativity, because we've got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart.
This
, is the future of beauty. Reimagine your future, at Sephora.
Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
$83.7k-97.4k yearly 3d ago
Universal Customer Service Manager
Westamerica Bancorporation 3.6
Customer service manager job in Fairfield, CA
Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customerservice guarantee.
JOB SUMMARY:
Under general managerial review: Manages all activities of the Universal CustomerService (UCS), the Switchboard and the campus receptionists, and the Telemarketing Services.
ESSENTIAL FUNCTIONS:
* Research new methods and technologies. Recommends automated solutions or changes to current operations procedures which improve responsiveness.
* Informs and trains staff in new policies, products and procedural changes.
* Functions as liaison to branches and other internal departments to secure resolutions of issues and respond to inquiries.
* Directly manages the staff and activities of the outbound calling and the inbound telemarketing units.
* Monitors performance of staff providing management with regular reports to the quality and quantity of service provided.
* Recommends all salary, training and other personnel activities for subordinate staff.
Marginal Functions:
7. New FSA provides departmental training for Financial Sales officers and performs additional job-related duties as required.
MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS:
Progressively more responsible experience, to include managerial and/or supervisory responsibilities within an operational or new accounts area of a financial institution where incumbent has gained a working knowledge of various types of financial products and how they are serviced. Previous experience selling financial services and college level course in accounting or finance a plus. Must be PC literate and possess excellent interpersonal communication, organization, and leadership skills.
PHYSICAL DEMANDS:
Works for extended hours at CRT.
MENTAL DEMANDS:
Identify how changes to current policy and/or financial products will affect present operations.
Provide appropriate training to new personnel in an environment which has constant demands.
Assess work flow in various areas and shifts personnel to meet changing volumes.
Research new technologies and identify if these "state of the art" processes are cost effective for our operations.
Maintain composure while responding to service requests from demanding clients.
EQUIPMENT USED TO PERFORM FUNCTIONS:
Telephone, PC, various Voice Response and data transmission systems, Fax Machine, photocopiers, and 10-Key.
DECISION MAKING: (Give examples of decisions and recommendation made by incumbent)
Identify and recommend best solution to improve current operations.
Implement training programs to enhance the skill sets of each employee.
Determine budgetary requirements for the three areas.
SUPERVISORY RESPONSIBILITY: (List number of subordinates)
Directly Supervised: 15
Indirectly Supervised: 76
EOE
Westamerica Bank's Privacy Policy may be found at: *********************************
Salary Description
$68,640.00 - $81,946.10
$68.6k-81.9k yearly 60d+ ago
Customer Operations Manager
Hertz 4.3
Customer service manager job in Sacramento, CA
The Customer Operations Manager focuses on the front-of-the-house processes, customerservice, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
Pay: $70,000 annually
What You'll Do:
Responsible for daily customer operations and revenue generation for their assigned function
Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
Resolves customer issues, ensuring a positive customer experience
Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
Conducts performance evaluations that are timely and constructive, where applicable
Participates in the recruiting process, as required
Provides management with various updates and indicators as requested
Remains current on all administrative duties according to company policy
What We're Looking For:
1-3 years' experience in CustomerService or Operations. Car Rental, Hospitality or Tourism experience preferred.
High School Diploma required, Bachelor's Degree preferred
Moderate proficiency in Microsoft Office Suite
Ability to collaborate with internal and external stakeholders
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Ability to address and resolve customerservice challenges
Results driven, ability to make decisions and help solve problems
Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
Ability to drive process and organizational change
Ability to influence
Ability to motivate teams and keep a positive attitude in a fast-paced environment
Ability to work under minimal supervision with a goal-oriented mindset
Ability to see the big picture and leverage critical thinking and decision-making skills
Excellent organization, time management, delegation, and prioritization skills.
Courageous leadership and accountability
What You'll Get:
Up to 40% off the base rate of any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts -Theme Park Tickets, Gym Discounts & more
$70k yearly Auto-Apply 7d ago
Customer Experience Manager (part time)
Michaels 4.2
Customer service manager job in Fairfield, CA
Store - FAIRFIELD, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customerservice.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Total Base Pay Range for this Position:
$18.25 - $23.30
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
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How much does a customer service manager earn in Lodi, CA?
The average customer service manager in Lodi, CA earns between $43,000 and $147,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Lodi, CA