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Customer service manager jobs in Louisiana - 1,391 jobs

  • Service Manager

    Sprouts Farmers Market 4.3company rating

    Customer service manager job in Baton Rouge, LA

    Job Introduction: At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by inspiring and motivating a team committed to providing superior service in a fast-paced and friendly environment. Additionally, they lead front-end operations and oversee the entire store in the absence of the Store Manager and Assistant Store Manager. This role is responsible for driving store sales, team member recruitment, engagement and retention. This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules, train team members, and help achieve store goals related to sales, labor, margins, and shrink. Overview of Responsibilities: Positively shape the culture in the store by modeling the leadership behaviors aligned to Sprouts values. Consistently drive customer satisfaction by ensuring team members provide superior customer service throughout the store. Demonstrate product knowledge when assisting customers when working with team members. Listen to and resolve customer complaints in compliance with company standards. Champion the activity and results surrounding the customer service surveys and portal. Consistently demonstrate a positive attitude, leadership and organization skills, time management skills, willingness to learn new products, and help educate customers. Communicate standards, expectations, policy changes, and product knowledge to the team members.Coordinate and execute Team Member Appreciation Week, Team Member of the Month, and other reward and recognition programs. Organize in store hiring events, interviews and build candidate pipeline in partnership with Region Talent Advisor Specialist. Responsible for hourly team member staffing, scheduling, training, and developing team members as well as managing discipline and performance appraisals for areas of responsibility. Celebrate store successes and identify/address opportunities for improvement. Oversee Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks, and In-Store Shoppers. Lead front end operations, ensure department records, and cash handling/accounting comply with legal and company policies and procedures. Manage team member concerns and conflict through proactive and clear discussions. Facilitate career development conversations in the store and support movement across the organization in stores, store support and distribution centers. Communicating sales promotion information to cashier team ensure proper execution and customer satisfaction. Provide and receive constructive feedback and direction for effective communication and collaboration with others. Accountable for proper posting of store signage (compliance, sales event, holiday, and door signage). Execute company programs to ensure the profitability of store operations and customer satisfaction in compliance with company safety, labeling, health, and weights and measures standards. Keep the department and work areas clean, sanitized, and organized, including tables, floors, walls, and display cases. Foster a positive and engaging work environment while adhering to all safety, health, and compliance regulations. Assist with ordering, receiving, unloading, breaking down, stocking, facing, and rotating merchandise with particular attention paid to code dates. Help build and maintain displays on the sales floor, compliant with company programs and standards. Help verify accurate labeling and pricing on all products, oversee price changes, and remain up to date on sale prices. Communicate temperature failure of cases, shelves, and storage areas to Store Manager. Confidently and effectively address emergencies, crises, equipment failure, and resolve any issue that maycrop up. Flexible to perform other related duties as assigned. Qualifications: Be at least 21 years of age. Have a high school diploma or equivalent, a degree in business management, marketing, retailing,communications, advertising, or related field preferred. Have demonstrated success leading total building operations with integrity, including profit and loss,safety, sanitation, staffing, disciplinary actions, training, developing leaders, conducting performanceappraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, andmerchandising. Professional communication skills, both written and verbal, along with attention to detail, analytical, andsolution-focused decisiveness. Be proficient in Microsoft Office, bookkeeping/accounting, time and attendance, and human resourcessoftware. Be flexible to work a schedule that changes based on business needs, including nights, weekends, andholidays. Able to lift 60 pounds between 15 inches and 70 inches above the ground, lifting heavier items is requiredoccasionally. Pushing and pulling racks and U-boats of merchandise is common throughout a typical day. Push and pullforce required ranges from 80 pounds to 100 pounds. Stand on hard surfaces continuously, walk up to 2 miles, reach vertically to access upper levels, andtransfer items horizontally. Wear PPE consistent with the task assignment, including but not limited to non-slip, closed-toe shoes,long pants, and gloves (latex and or cut-resistant). Tools and equipment used include, but are not limited to, phone, computer, mouse, keyboard, ovens,freezers, meat and cheese cutters, grinders, scales, mixers, box cutters, scanners, cash register, carts, andpallet jacks. Benefits: In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include: Competitive pay Sick time plan that you can use to support you or your immediate families health Vacation accrual plan Opportunities for career growth 15% discount for you and one other family member in your household on all purchases made at Sprouts Flexible schedules Employee Assistance Program (EAP) 401(K) Retirement savings plan with a generous company match Company paid life insurance Contests and appreciation events throughout the year full of prizes, food and fun! Eligibility requirements may apply for the following benefits: Bonus based on company and/or individual performance Affordable benefit coverage, including medical, dental and vision Health Savings Account with company match Pre-tax Flexible Spending Accounts for healthcare and dependent care Company paid short-term disability coverage Paid parental leave for both mothers and fathers Paid holidays Get Paid Every Day! Sprouts Farmers Market offers DailyPay - if you're hired as an eligible employee, you'll be able to transfer the money you've already earned at no extra cost, and get it the next business day, for free. We offer DailyPay so you don't have to wait for payday to access the money you've already worked for. With DailyPay, you can see how much you've made every day and you can transfer your money any time before payday. You can learn more by visiting ********************************************************* . Why Sprouts: Grow with us! If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer's market setting. Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey. At Sprouts, we're committed to fostering an inclusive, respectful, and caring workplace culture. Our Team Member Resource Groups (TMRGs) create spaces for connection, support, and growth. Every team member is welcome to join one or more of our five groups: Inspiring Women at Sprouts Rainbow Alliance at Sprouts Sabor at Sprouts Soul at Sprouts Honored to Serve at Sprouts Together, these groups celebrate diversity and empower our team to thrive. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts' management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary. Sprouts will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance in Hiring Ordinance. California Residents: We collect information in accordance with California law, please see here for more information.
    $30k-39k yearly est. Auto-Apply 2d ago
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  • General Manager, Cafe French Truck Coffee

    The New Orleans Tribune 4.0company rating

    Customer service manager job in New Orleans, LA

    The Cafe Manager maintains daily operations, employee safety, and employee satisfaction of the cafe. The Cafe Manager is responsible for managing their location regarding labor and regulatory compliance, inventory control, scheduling, expense control, and operational performance, while fostering and maintaining a friendly, welcoming, organized, clean and customer service driven atmosphere. They act as a representative of French Truck Coffee, building and fostering professional relationships internally with their staff. Essential Job Functions Manage the cafe staff, both front and back of house (kitchen) Produce the weekly team schedule for your cafe with labor goals in mind Track and maintain attendance compliance for all team members Maintain cafe inventory by keeping your location's orders and invoices organized according the the record retention policy Manage the overall performance of your staff by providing coaching and fostering an environment of learning for all employees Input order requests for necessary Cafe items and other purchases necessary for the successful operation of your cafe Work with your Operations Manager to help manage safety, quality, and productivity standards for all Team Member positions. Regularly inspect the facilities to ensure compliance with all programs, policies, and standards. Maintain a strong communication channel with your Operations Manager including a bi-weekly 1:1 with your Operations Manager Help to ensure a training program is planned and followed through with all front of house employees and back of house employees Requirements At least (3) years of management experience, preferably in the food service industry Excellent interpersonal, motivational, team building, and leadership skills Able to lift up to 50 pounds Able to stand for prolonged periods of time frequently #J-18808-Ljbffr
    $54k-98k yearly est. 3d ago
  • General Manager - Hospitality & Guest Experience Leader

    Dave & Buster's 4.5company rating

    Customer service manager job in New Orleans, LA

    A leading entertainment and dining venue is seeking a General Manager in New Orleans who will be responsible for overseeing all operational aspects, ensuring a positive guest experience and effective team management. The ideal candidate will have significant restaurant experience and leadership qualities. Key responsibilities include driving success through culture, managing financial performance, and delivering top-notch customer service. This position offers competitive salary, bonuses, and a fun work environment. #J-18808-Ljbffr
    $51k-77k yearly est. 5d ago
  • Store Service Manager

    Precision Tune Auto Care-Baton Rouge 25-28

    Customer service manager job in Baton Rouge, LA

    Join the Precision Tune Auto Care Team! Celebrating 50 years as a trusted leader in automotive service and a Franchise 500 top-rated brand. At Precision Tune Auto Care, you'll be part of a team committed to integrity, safety, and top-quality customer service. We provide total car care-from oil changes and diagnostics to engine repairs and scheduled maintenance-and we're passionate about keeping drivers safe on the road. If you're looking to build your career with a proven, customer-focused brand, we'd love to have you on our team. Position Summary As a Store Manager at Precision Tune Auto Care, you'll lead a team that drives sales in service, parts, and fleet operations while delivering exceptional customer service. You'll recruit, train, and inspire your service and shop teams, ensuring programs, initiatives, and standards are executed effectively. You'll also help maintain strong shop productivity and take on additional related responsibilities as needed. This is a safety-sensitive position.What We Offer Competitive pay Medical, Dental, and Vision Insurance - coverage begins the 1st of the month after your hire date Retirement plan enrollment available Paid Time Off (PTO) to relax and recharge Closed evenings and Sundays - enjoy a better work-life balance 7 paid holidays off What You'll Do Lead, train, and motivate store associates and technicians to achieve sales and service goals Manage store operations - including productivity, profitability, and customer satisfaction Ensure compliance with safety, environmental, and company policies Maintain staffing levels by hiring, developing, and retaining top talent Oversee shop workflow, ensuring efficiency, accuracy, and high-quality service Resolve customer concerns with professionalism and care Support fleet business relationships and vendor partnerships Perform opening and closing duties as a keyholder What You Bring High school diploma or equivalent (college or technical program preferred) 1+ year of experience in automotive service or retail management Valid driver's license Strong leadership, communication, and customer service skills Ability to manage multiple priorities in a fast-paced environment Basic math and computer skills (POS, cash handling, reports, etc.) Flexible availability - including evenings, weekends, and holidays Experience using Chat GPT or willingness to learn it Physical Requirements Lift up to 50 lbs. without assistance Frequent standing, walking, bending, and reaching Ability to climb ladders and operate a vehicle safely All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $35k-51k yearly est. 3d ago
  • Growth Architect: GM, Industrial Stair & Access

    Laitram LLC 4.7company rating

    Customer service manager job in New Orleans, LA

    A leading manufacturing company in New Orleans is seeking a General Manager to oversee its business operations. This role involves developing and executing strategic plans while managing full P&L accountability. The ideal candidate will have substantial experience in manufacturing or commercial operations and exceptional leadership skills. This position promises a dynamic environment focused on continuous improvement and business growth while fostering strong relationships with customers and stakeholders. #J-18808-Ljbffr
    $41k-81k yearly est. 3d ago
  • General Manager- N Broad St

    Checkers & Rally's

    Customer service manager job in New Orleans, LA

    131 N. Broad Street New Orleans, LA 70119 PURPOSE OF YOUR WORK At Checkers & Rally's we make a difference in people's lives by serving our Franchisees, Teams, and Guests. As a member of the CorporateField Operations team you will be responsible for executing the restaurant plan, by achieving sales and profits goals and providing excellent Guest and Team service. The General Manager will manage the overall restaurant to ensure we are 1st Choice for our Guests and Employees. HOW YOU MAKE A DIFFERENCE EVERYDAY Meeting budgeted sales and profits by managing all aspects of the P&L Continually analyzing the data and developing and executing plans to improve sales and profits and increase restaurant service and efficiency Determining staffing needs and hiring the right candidates for the right position Ensuring shifts are properly staffed to guarantee consistent operations and Guest satisfaction Training Team Members and Managers on operations, policies and procedures and Guest service Identifying and responding to complaints and policy and procedure violations Providing regular feedback and coaching to employees on their performance Ensuring the restaurant is a safe, clean and fun environment for our employees and Guests! WHAT'S IN IT FOR YOU? Operations Excellence: Our team expects and delivers nothing but the best Training & Development: We bring out the best by ensuring everyone gets well trained Personal & Career Growth: You can do more, get more, and be more at Checkers & Rally's Benefits & Rewards: We offer Comprehensive benefits such as Medical and Dental Plans as well as recognition programs including bonuses and incentives such as our all expenses paid annual cruise YOU'VE GOT THIS? High School Diploma or General Education Degree (GED) - Preferred Food Safety Certified Over 2 years restaurant management experience, preferably in Quick Service Restaurants (QSR) Basic math skills Microsoft Office and general systems experience Strong verbal and written communications skills Ability to work flexible schedule and extended hours High energy to keep up with our fast paced environment Commitment to our core values of integrity, service, excellence, and courage to be bold & grow #J-18808-Ljbffr
    $41k-74k yearly est. 5d ago
  • General Manager

    Cava-Freret

    Customer service manager job in New Orleans, LA

    Managers will oversee all restaurant operations and team members. Managers provide leadership and motivation to ensure that all team members are guest-focused and team-focused. Managers set high standards and establish a positive work atmosphere for their team to create successful day-to-day operations. What You'll Bring to the Table Develop yourself and others - focus on self‑improvement while supporting the success of others Lead your four‑wall operation like you own it - from people development, to inventory, labor, staffing, and accountability Put the customer first - including your internal customers, your team. You will be responsible for regular people planning, coaching, training, accountability, and when necessary, corrective action Consistently create CAVA fanatics - find ways to say “yes” to every guest, inspiring your teams to do the same Achieve results - take ownership of every shift and take pride in your job Foster collaboration - work with others to find success as a group Adapt to change - solve problems through an open‑minded and all‑inclusive approach Assist with any additional duties assigned What We Bring to the Table (Benefits) Competitivepay$ Early Wage Access* Health,Dental,Vision,Telemedicine,PetInsuranceplus more!* 401k enrollment with CAVA contribution* Paid sick leave, parental leave, and community service leave* FREE CAVA Meal for every shift worked(YEP, that's right, FREE CAVA!) The opportunity to be on the ground floor of a rapidly growing brand * indicates eligible qualifying positions Physical Requirements Must be able to bend and reach overhead often Must possess dexterity to handle tongs, pots/pans, and other equipment Must be comfortable working in temperatures ranging from hot to cold Must be comfortable working near open flames May be required to work in tight spaces Must maintain near constant communication with multiple people Close vision, distance vision, and peripheral vision are required Must be able to sit, squat and kneel occasionally Must be able to work in a constant state of alertness and safe manner May be required to occasionally work in outdoor weather conditions May stand for long periods of time and lift up to 50 pounds As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law. General Manager | Restaurant Manager | Café Manager | Store Manager | Deli Manager | Assistant General Manager | Operations Manager | Managing Partner #J-18808-Ljbffr
    $41k-74k yearly est. 2d ago
  • General Manager

    PJ's Coffee of Greater Nola Area 3.5company rating

    Customer service manager job in New Orleans, LA

    Full Time • New Orleans - Poydras Street Our ideal candidate is a self-starter, punctual, and hard-working. Responsibilities Train employees and monitor operations to ensure customers expectations are exceeded Manage back of the house employees to provide exceptional food quality in a timely and cost effective method Schedule, supervise and train front and back of the house Manage vendor services to maintain appropriate quantities and quality of product Budget and monitor inventory, labor and restaurant costs to improve overall profitability Implement health and safety protocols Produce and analyze profit and loss reports Qualifications Previous Coffee shop or restaurant management experience High School Diploma or equivalent Strong leadership skills We are looking forward to receiving your application. Thank you. Available shifts and compensation: We have available shifts all days of the week. Compensation is $15.00 - $18.00/hour. About PJ's Coffee PJ's Coffee of New Orleans was founded in 1978 by Phyllis Jordan, a pioneer in the coffee industry who embraced high-quality beans, superior roasting methods, and a pure passion for the art of coffee making. Today, PJ's Coffee is recognized for harvesting, roasting, and personally crafting gourmet drinks using only the top 1% of Arabica beans and delicious organic tea. PJ's Coffee carries a complete line of espresso-based beverages, flavored coffee, and award-winning Original Cold Brew TM Iced Coffee. PJ's Coffee is committed to bringing our customers the freshest coffee possible, while developing programs to ensure quality of life is improved through community initiatives and by supporting local school programs. Some Perks of Joining PJ's Include: Flexible Schedules Enjoyable Work Environment with Supportive Management Employee Incentives Growth Potential PJ's Coffee is an equal opportunities employer and welcomes applications from all qualified candidates. #J-18808-Ljbffr
    $15-18 hourly 4d ago
  • Customer Manager

    Advantage Sales & Marketing Dba Advantage Solutions 3.9company rating

    Customer service manager job in New Orleans, LA

    Customer Manager The Customer Manager is a salesperson responsible for being the sales expert for a designated Customer(s), providing strategic customer insights. The Customer Manager works to ensure joint business plans are executed by the customer. This role works closely with Key Account Managers (KAMs) within that assigned department, as well as order entry, claims, schematics, and retail sales associates to ensure all Client and Customer standards are met. The Customer Manager (CM) must possess the ability to bridge the relationship between the Key Account Management Team (KAM Team) and all stakeholders at assigned customer(s). Our clients are defined as the manufacturers, vendors, or brands who have contracted Advantage as their sales force. Our customers are defined as retailers, wholesalers, or distributors, to whom we sell our clients' brands. This teammate will collaborate with customers to develop strategic plans to accomplish the business goals and work with retailer associates (such as buyers, category managers, replenishment managers, and others) on Headquarter calls to implement the programs. The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Essential Responsibilites • Drive our clients' business at assigned customer. Increase distribution, grow sales dollars/units/share/other KPI's, while staying within budget guidelines • Manage and coordinate Sales Activities, through sales analysis of customer data, sales planning, and sales presentation. • Conduit between Customer(s), Key Account Managers and Clients through product line presentations, new item presentations, display selling. • Manage and delegate KAM and Client Divisional Initiatives (i.e. achieving parity pricing vs. inline and competition, maintain up to date Team Business Trackers, photo request presentation, and special requests). • Secure/ensure timely and accurate responses from customer(s) to KAM Team/Clients which includes promotion forecast. • Manage selling recommendations from the customer(s) to grow and build the business long-term. • Attend and present in client meetings at designated customer(s) • Attend and present in Management Team meetings. • Conduct and manage customer(s) meetings focusing on client promotional events, displays, etc. • Build relationships with buyers and support departments at customer, works with KAM to recommend growth plans, execute plans, assist with tactical issues such as PO's, cost changes, contract execution and ensuring retail/merchandising execution. • Develop and leverage relationships with key influencers and decision makers in assigned customers. • Sell displays, period promotions, present business reviews, and new item introductions. • Build and present product distributions based on previous performance using the customer scan data. • Present pricing disparities in assigned customer based on client recommendations; achieve parity pricing inline and vs. competition. • Take weekly photos based on client request and needs. • Acquire weekly pricing for clients based on their product (s). Client Quota Achievement o Meets or exceeds Client's goals for sales, distribution, share, pricing, shelving, and promotional volume o Launches strategies to pursue new opportunities Client KPI's Achievement Implements retailer headquarter calls and penetrate key positions at the retailer to: o Achieve sales goals by managing and maximizing manufacturer marketing and promotional funds while staying within financial guidelines o Ensure that all retail pricing and indirect order guides within the division is updated by regularly correcting discrepancies o Secure Client approved schematics for all Clients' brands by providing direction and communication to our schematic, reset, and retail departments o Ensure incremental sales through distribution of new products and maintenance of existing SKU's o Collaborate with category management team to develop retailer presentations by using database rationale such as SKU optimization, efficient promotion causal data, and lift analysis o Manage accounts to achieve the targeted ACV on Innovation Business / Category Reviews o Builds and maintains effective client and retailer relationships in order to ensure customer access and client perspective that we are connected and engaged with key stakeholders o Demonstrates sales accomplishments and areas of opportunity by developing sales presentations for Customers and Clients o Implements Customer HQ Calls and demonstrates an ability to penetrate key positions at the retailer o Offers strategic input pursuant to annual business plans, problem solving, ongoing customer management. Finds the intersection of retailer and client objectives and drive win/win scenarios Supervisory Responsibilities Direct Reports - This position does not have supervisory responsibilities for direct reports Indirect Reports - May delegate work of others and provide guidance, direction and mentoring to indirect reports Travel and/or Driving Requirements - Travel is not an essential duty and function of this job Minimum Qualifications Education Level: (Required): Bachelor's Degree or equivalent experience - 2-4 years in sales or retail experience and knowledge of CPG industry Experience managing multiple projects simultaneously Knowledge and experience with designated customers preferred Skills, Knowledge and Abilities - Excellent written communication and verbal communication skills - Ability to motivate and inspire - Good interpersonal skills - Demonstrate conflict management skills - Excellent decision-making skills - Ability to exercise sound judgment - Ability to work effectively with management - Ability to ensure a high level of service and quality is maintained - Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers Job Will Remain Open Until Filled Responsibilities The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Essential Responsibilites • Drive our clients' business at assigned customer. Increase distribution, grow sales dollars/units/share/other KPI's, while staying within budget guidelines • Manage and coordinate Sales Activities, through sales analysis of customer data, sales planning, and sales presentation. • Conduit between Customer(s), Key Account Managers and Clients through product line presentations, new item presentations, display selling. • Manage and delegate KAM and Client Divisional Initiatives (i.e. achieving parity pricing vs. inline and competition, maintain up to date Team Business Trackers, photo request presentation, and special requests). • Secure/ensure timely and accurate responses from customer(s) to KAM Team/Clients which includes promotion forecast. • Manage selling recommendations from the customer(s) to grow and build the business long-term. • Attend and present in client meetings at designated customer(s) • Attend and present in Management Team meetings. • Conduct and manage customer(s) meetings focusing on client promotional events, displays, etc. • Build relationships with buyers and support departments at customer, works with KAM to recommend growth plans, execute plans, assist with tactical issues such as PO's, cost changes, contract execution and ensuring retail/merchandising execution. • Develop and leverage relationships with key influencers and decision makers in assigned customers. • Sell displays, period promotions, present business reviews, and new item introductions. • Build and present product distributions based on previous performance using the customer scan data. • Present pricing disparities in assigned customer based on client recommendations; achieve parity pricing inline and vs. competition. • Take weekly photos based on client request and needs. • Acquire weekly pricing for clients based on their product (s). Client Quota Achievement o Meets or exceeds Client's goals for sales, distribution, share, pricing, shelving, and promotional volume o Launches strategies to pursue new opportunities Client KPI's Achievement Implements retailer headquarter calls and penetrate key positions at the retailer to: o Achieve sales goals by managing and maximizing manufacturer marketing and promotional funds while staying within financial guidelines o Ensure that all retail pricing and indirect order guides within the division is updated by regularly correcting discrepancies o Secure Client approved schematics for all Clients' brands by providing direction and communication to our schematic, reset, and retail departments o Ensure incremental sales through distribution of new products and maintenance of existing SKU's o Collaborate with category management team to develop retailer presentations by using database rationale such as SKU optimization, efficient promotion causal data, and lift analysis o Manage accounts to achieve the targeted ACV on Innovation Business / Category Reviews o Builds and maintains effective client and retailer relationships in order to ensure customer access and client perspective that we are connected and engaged with key stakeholders o Demonstrates sales accomplishments and areas of opportunity by developing sales presentations for Customers and Clients o Implements Customer HQ Calls and demonstrates an ability to penetrate key positions at the retailer o Offers strategic input pursuant to annual business plans, problem solving, ongoing customer management. Finds the intersection of retailer and client objectives and drive win/win scenarios Supervisory Responsibilities Direct Reports - This position does not have supervisory responsibilities for direct reports Indirect Reports - May delegate work of others and provide guidance, direction and mentoring to indirect reports Travel and/or Driving Requirements - Travel is not an essential duty and function of this job Minimum Qualifications Education Level: (Required): Bachelor's Degree or equivalent experience - 2-4 years in sales or retail experience and knowledge of CPG industry Experience managing multiple projects simultaneously Knowledge and experience with designated customers preferred Skills, Knowledge and Abilities - Excellent written communication and verbal communication skills - Ability to motivate and inspire - Good interpersonal skills - Demonstrate conflict management skills - Excellent decision-making skills - Ability to exercise sound judgment - Ability to work effectively with management - Ability to ensure a high level of service and quality is maintained - Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers Environmental & Physical Requirements Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs. Additional Information Regarding Job Duties and s Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.
    $35k-63k yearly est. Auto-Apply 18d ago
  • Customer Service Project Manager

    Five Star Painting 3.6company rating

    Customer service manager job in Metairie, LA

    The Customer Service Project Manager will coordinate and guide residential and light commercial painting jobs through the execution stages and serve as the focal point for communication among the various involved parties. He or she will service all prospective customers with the objective of meeting their painting needs and building customers for life. Ensure that our customers' needs and expectations are clearly communicated and accurately documented on a written proposal and change orders. Develop a close working relationship with the Owner, Estimators and the painting crews to ensure all expectations set forth on the written proposal are met. Our values are focused on delivering the best painting service in the industry. Quality: Clean, On Time, On Budget. Affordability: Painting professionalism for sensible living. Expertise: Most knowledgeable painting professionals in the industry. Integrity: We deliver what we promise and guarantee our work. Nationally recognized. Locally owned. Veteran owned. Responsibilities will include, but are not limited to: Ensure assigned project(s) are kept on schedule and within budget while meeting clients' needs and delivering a quality project Plan, schedule and coordinate painting projects from “estimated” to “completed”. Generate schedules and plans of operation for painting projects in close consultation with homeowners, architects, contractors, remodelers, renovators, and other stakeholders Schedule and award subcontracts, purchase orders and change orders as needed Manage painting subcontractor crews and keep proper ratios of crews to estimators to maintain proper flow of work Identify potential issues and ensure timely decisions are made. Coordinating other trades such as drywall repair, carpentry, plaster & stucco repair, etc. Lead safety meetings and document as necessary Ensure proper document control and record keeping Ensure accuracy in estimates and job costing and facilitate weekly owner payroll reports Communicate the scheduling preferences and needs of the customer to the Owner by making notes in CORE and/or scheduling the job through the Company Calendar. Guide project to completion to ensure proper close-out. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities listed above describe the duties that he Project manager will perform. The knowledge, skill and/or abilities required to execute these duties are listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to manage, hire and coordinate subcontractors. Ability to establish and maintain effective working relationships with employees, managers, subcontractors and clients. Ability to learn and work independently in a fast-paced environment. Self-motivated. Superb time management, prioritization and organizational skills. Detail oriented, dependable, and reliable. Excellent communication skills, both written and verbal. Excellent analytical and problem solving skills. Proficiency in use of a personal computer and software programs such as MS Excel, MS Word, Google Mail/Calendar/and Drive. Minimum of 2 years (5 years preferred) of successful project management experience desired. Demonstrated work history of safely executing projects on time, within budget, and in accordance with quality standards. Budget control and job cost forecasting experience and skills. Experience in residential repainting. Additional experience with other project types, such as medical office building, schools, office, public sector and related facilities a plus but not required. Experience in and ability to prepare conceptual estimates, project estimates, and assist in the preparation of proposals. Diverse expertise with a variety of building types. Prior experience with residential and light commercial construction a plus. Other Qualifications: These are the personal and behavioral attributes required by incumbents to successfully execute the essential functions of the position. A background showing alignment to the company's culture and Code of Values. Receptive to general direction. Set priorities and define methods for accomplishing assigned work. Work is generally varied. Perform considerable coordination and follow through. Is willing and able to follow systems. Able to accept and respond to suggestions and constructive criticisms in an amicable manner. Operate a variety of office equipment, such as a personal computer, printer and other peripheral computer related equipment, facsimile, mobile phone and calculator. Operate a variety of software programs as listed above. Demeanor that is friendly and cooperative while maintaining adherence to Five Star Painting policies and procedures. Must present the values and ideals of Five Star Painting in appearance and action. Maintain a proper appearance as required by Five Star Painting when interacting with customers or when representing the company. Maintain your vehicle in a professional manner as required. Energetic self-starter with the ability to multi task, possessing a “get it done” attitude. Perform other duties as required to ensure the success of Five Star Painting. These duties may include assignments in other job classifications. Compensation: $40,000.00 - $75,000.00 per year Behind every excellent paint job, are the people who get to know the homeowner, help craft the design, improve the look and feel and even keep the project moving along. At Five Star Painting , we're looking for more people who can do that. With flexible hours, it doesn't matter if you're the stay-at-home type, or the 80-hour workweek type, there's a place for you in an independently owned and operated Five Star Painting franchise. Apply today. Notice Five Star Painting LLC is the franchisor of the Five Star Painting franchised system. Each Five Star Painting franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Five Star Painting LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Five Star Painting LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website. *Acknowledgement I acknowledge that each independent Five Star Painting franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Five Star Painting LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Five Star Painting LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
    $40k-75k yearly Auto-Apply 60d+ ago
  • Customer Service Manager

    CMC 4.3company rating

    Customer service manager job in Baton Rouge, LA

    it's what's inside that counts _______________________________ There's more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it's the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering: * Day 1 Benefits Coverage with low cost Medical, Vision, Dental * Day 1 Paid-time Off and Vacation * 4.5% Company Match 401(k) plan * $500 Annual Company-paid Lifestyle Benefit * Competitive Compensation and Bonuses * Company-paid Life and Disability Insurance * Employee Stock Purchase Plan * Training and Advancement Opportunities Why This Job CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you'll get the training and support from your team that you need to excel in your role and reach your full potential. What You'll Do * Lead and manage the customer service team, ensuring daily operations support a high level of customer satisfaction. * Develop and implement service strategies, processes, and best practices that improve customer experience and operational efficiency * Serve as the primary escalation point for complex customer issues and ensure timely and effective resolution. * Monitor performance metrics (e.g. order accuracy, response times, complaint resolution) and take action to address deficiencies. * Coordinate with sales, operations, logistics, and other departments to ensure a seamless customer journey from order placement to delivery. * Oversee order processing, quotations, product inquiries, and all customer interactions to ensure accuracy and responsiveness. * Train, mentor, and evaluate team members; foster a positive, accountable work culture focused on continuous improvement. * Maintain up-to-date knowledge of CMC products, services, policies, and industry trends to support team and customer needs. * Drive initiatives to improve customer loyalty, retention and satisfaction. * Participate in cross-functional teams through a collaborative process to compile, interpret and analyze key data sets * Participate in cross- functional projects to enhance service delivery or introduce new systems and tools What You'll Need * 5+ years of customer service or sales support experience, including 2+years in a leadership or supervisory role. * Experience in the construction, manufacturing, or industrial services industry strongly preferred. * Proven ability to lead teams, resolve conflicts, and drive performance. * Excellent interpersonal, communication, and organizational skills. * Strong problem-solving skills and ability to manage multiple priorities under pressure. * Proficiency in Microsoft Office Suite and CRM/order processing systems. Your Education * Bachelor's degree in Business Administration, Communications, or a related field preferred. * Equivalent experience in a customer service leadership role will be considered. * High School Diploma or GED required We are CMC, a Fortune 500 company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We've built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years - and we're just getting started. If you're ready to join a team working to make our industry more sustainable, support the bridges, roadways, buildings and infrastructure that connects our communities, and do meaningful work, you're ready to join CMC. Apply today and start moving your career - and our world - forward. Let's build a better world! CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law. From Fortune Magazine. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Current Employee? Click Here to Apply. Current Employees Apply Click here to apply. Nearest Major Market: Baton Rouge
    $47k-67k yearly est. 22d ago
  • Supervisor, Ramp and Customer Services

    Envoy Air Inc. 4.0company rating

    Customer service manager job in Alexandria, LA

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Supports the Manager in meeting operational performance targets and monitoring the station operation budget Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented Reviews and standardizes procedures to improve efficiency within the operation Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations Investigates and resolves customer service issues as well as operation issues Participates on operational conference calls, station audits and prepares various reports Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff Maintains records such as time and attendance, personnel files and performance Will provide guidance to the team on performance issues as well as coach and counsel employees. As necessary, the Supervisor will work in the operation during peak or irregular periods Qualifications Who are we looking for? Requirements: Minimum Age: 18 High school diploma or GED equivalent College coursework or college degree desirable Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management Proven leadership and analytical skills Ability to effectively and efficiently manage multiple and often competing priorities Demonstrated ability to communicate verbally and in writing Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs Possess the legal right to work in the United States Must be able to read, write, fluently speak and understand the English language Previous working experience in a team lead, supervisory or managerial role preferred Minimum one year customer service experience preferred Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. We can recommend jobs specifically for you! Click here to get started.
    $29k-37k yearly est. Auto-Apply 35d ago
  • Customer Support Manager

    Every Word Code

    Customer service manager job in Baton Rouge, LA

    About Us Every Word Code is a forward-thinking technology firm that believes in the power of communication and clarity in software solutions. Based in Baton Rouge, LA, we specialize in tailored development services that bridge human understanding with digital precision. Our commitment to excellence is matched by our dedication to building a professional, supportive, and inclusive work environment where every team member is valued. Join us in shaping a smarter digital future-one word, one line of code at a time. Job Description We are seeking a dedicated and detail-oriented Customer Support Manager to lead and optimize our customer service operations. The ideal candidate will be responsible for overseeing support teams, ensuring excellent service delivery, handling escalations, and continuously improving internal processes. This role requires a balance of leadership, operational strategy, and hands-on customer interaction. You will work closely with various departments to ensure customer needs are consistently met while maintaining service-level excellence. Responsibilities Supervise, train, and support the customer support team Monitor daily operations and ensure consistent customer satisfaction Set performance metrics and evaluate team effectiveness Handle escalated customer issues with professionalism and speed Collaborate with product and tech teams to relay customer feedback Analyze support data to identify trends and recommend improvements Develop and implement customer service policies and procedures Ensure compliance with company standards and service goals Qualifications Qualifications Proven experience as a Customer Support Manager or similar leadership role Strong understanding of customer service software and support workflows Excellent communication, problem-solving, and conflict-resolution skills Ability to motivate and lead teams in a fast-paced environment Strong organizational and multitasking abilities Bachelor's degree in Business, Communications, or a related field preferred Experience in tech-enabled environments is a plus Additional Information Benefits Competitive salary within the range of $56,000 - $63,000 annually Growth opportunities and leadership development Supportive, team-focused work culture Continuous training and professional advancement Health, dental, and vision insurance packages Paid time off and holidays
    $56k-63k yearly 60d+ ago
  • Client Manager - US Large Market

    American Express 4.8company rating

    Customer service manager job in Baton Rouge, LA

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. This Manager, Large Enterprises Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio. **Job Responsibilities:** + Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition. + Engage, develop and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Maintaining detailed understanding of the customers' business, their organizational goals and objectives. + Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities. + Interface with various divisions of American Express to develop and implement customized and strategic account plans. + Achieve portfolio growth and retention targets. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth. + Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. **Qualifications:** + Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following: + Must possess a sense of urgency to drive results. + Experience with managing complex and challenging clients. + Ability to foster and build new executive relationships and develop a strong web of influence within the defined client portfolio. + Demonstrate a deep resilience to drive results and win. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. + Proven relationship management skills demonstrating a comfort level and effectiveness in seeking out and establishing relationships at C-levels and within cross-functional areas within Fortune 500 companies + Demonstrate effective oral and written presentation and communication skills, with the ability to influence internal and external partners. + Ability to gain in-depth understanding of client needs, to develop and execute a client-focused account plan with limited support and guidance. + Ability to effectively present products, technical solutions, and financials to clients in a strategic manner. + Must be able to work in a virtual environment + Ability to effectively influence and manage change and display solid leadership skills. + Sells with integrity, in alignment with compliance and internal partner business requirements. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25023645
    $89.3k-150.3k yearly 1d ago
  • Customer Coordinator - III (Senior)

    Camin Cargo Control Inc. 4.5company rating

    Customer service manager job in Gonzales, LA

    Corporate Job Title Customer Coordinator Reporting Relationships Operations / Branch Manager This position is based in the branch office and functions as primary liaison between the Inspector Coordinator and the Customer and coordinates day to day customer relations with customers. Responsible for ensuring that Company personnel and resources meet the job requirements as communicated by the customer. Has the authority and responsibility for front filling for an Operations Manager in their absence. Minimum Requirements Requires a H.S. Degree (or equivalent) and a minimum of three years Relevant and increasingly responsible experience in field inspection services and/or knowledge of various product specifications in the petroleum industry. Must demonstrate strong evidence of judgment and effective managerial and inter-personal skills. Fitness for Duty - Physical Demands Refer to Appendix 1 of Section 2.1.2a of the Safety Manual, Medical Evaluations for details on Fit for Duty - Physical Demands for this position. The ability to perform all tasks listed is a requirement for this job description Responsibilities Functions as Point Of Contact and the Company's representative to customers to ensure their satisfaction with Camin Cargo's performance. Communicate with customers regarding information relating to field measurements, lab testing and providing job progress updates. Developing and recommending solutions to unusual customer demands and requirements that advance the Company's business interest and at the same time satisfy the customer. Reviews and evaluates the customer's nomination (purchase order) for completeness and accuracy and for the Company's ability to meet customer requirements. Reviews customer's job requirements with Inspector Coordinator or Laboratory Coordinator to ensure that the customer's requirements are properly addressed on time. May communicate directly to the Inspector or Laboratory Technician as necessary. Receives, analyzes, compiles, and verifies data resulting from field measurements and laboratory testing, and prepares or supervises the preparation of the applicable reports for the customer to ensure that the customer nomination and guidelines have been performed and completed. Has authority and discretion to resolve, in fiscally responsible manner, customer complaints using superior negotiating and customer relations skills, under minimal supervision. Interprets, administers, and applies policies of the Company to resolve disputes or customer dissatisfaction. Using advanced knowledge gained in the field and / or the laboratory, identifies the root causes of quality system problems (customer, terminal or company system) in respective areas of responsibility and uses good judgment to independently troubleshoot, initiate, recommend, and/or implement timely solutions to the problems. Performs or shares scheduling and job assignment duties during non-working hours, weekends and holidays. Attends and participates in branch management meeting
    $28k-40k yearly est. Auto-Apply 10d ago
  • Customer Service Manager

    Retif Oil & Fuel 3.8company rating

    Customer service manager job in Harvey, LA

    Retif Oil & Fuel is one of the largest fuel and lubricant distributors in the Southeast. We have proudly served our community since 1965, and we look forward to continued growth. At Retif, we are delivering energy to build communities. We all work together to grow our annual gallons sold to allow for us to impact our communities by creating new job opportunities. We specialize in delivering energy. If you want to belong to a team that does that well every day, this might be the role for you. Our customers are in industries like transportation, construction, marine, and retail. If you have experience working with this type of customer - or want that experience - this role may be a great fit. You will love it here if you value: Trust - When we say we're going to do something, we do it. Team - Our players are the most important part of who we are. Fun - We find a way to enjoy what we do every day. Make an Impact - We positively affect our customers, co-workers, and community. Learn and Evolve - We seek the best way, and we adapt. You'll love coming to work every day if you get, want, and have the capacity to: Lead and manage the customer care team with a high level of team accountability Handling emails from sales team, facility team, credit team, and customer orders Assist sales team with pricing, order history, and equipment issues Assist facility team with equipment pick up/drop off and tracking tags for customer orders Assist credit team with credit application review notes Manage and complete all tasks tied to customer orders Requirements The best candidate will have the following qualifications: Bachelor's degree in business-related field preferred Minimum 2 years in management role Excellent written and verbal skills Computer skills: Word, Excel, Outlook Additionally, while performing duties, the employee is required to sit, stoop, lift up to 15 pounds, type, communicate effectively, manage conflict, work evenings and/or weekends, attend remote meetings, and travel. In the performance of respective tasks and duties, the employee is expected to: Successfully perform quality work within deadlines with or without supervision Interact professionally and confidently with other employees, customers, and contacts Work effectively as a team contributor on all assignments Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations At Retif, we offer our employees several fantastic benefits. These benefits include: 401(k) Retirement Plan Paid time off Paid holidays Medical Insurance Dental Insurance Vision Insurance Flexible Spending Account (FSA) Company paid disability insurance Company paid life insurance Company paid AD&D insurance And more! This job description is not a contract of employment. The duties and responsibilities can change at any time at management's discretion. Retif Oil & Fuel is an equal opportunity employer. M/F/Disability/Veteran/Sexual Orientation/Gender Identity
    $31k-43k yearly est. 60d+ ago
  • Inside Technical Sales - Solar Service

    Solar Alternatives 4.4company rating

    Customer service manager job in New Orleans, LA

    Inside Technical Sales agents are brand ambassadors for high performance clean energy technology, and the first and last contact with solar owners looking for support and expansion. You'll receive and make inquiries with home and business solar owners that are interested to improve or repair their technology. You'll have the opportunity to earn base salary plus commission while you help build the next generation of clean energy systems! The position with work with solar energy, energy storage, electric vehicle charging, smart electric panels, technology upgrades, and creative solution design on the fly. We believe in hiring the best, and providing a flexible schedule and job independence to encourage innovation. Help your team grow, and improve your own skills with easy access to colleagues, team leaders, and managers. Every perspective is unique and we value new insight and ideas. Training is provided, along with great company benefits, including the knowledge that your work goes into helping your community be more resilient! Why Solar Alternatives? We believe in doing well by doing good! Solar Alternatives' mission is to help our neighbors save money and secure a sustainable energy future with the best technology available. If you can represent a high-technology product with purpose and value, then you may have a rewarding future in solar energy. Solar Alternatives specializes in Solar Energy, Standby Power, and Energy Efficiency, and in creating opportunity for those with the drive to set and achieve ambitious goals. We believe in recruiting, training and developing individuals with the attitude to help clients and succeed. Requirements Excellent communication skills - Persuasive & Friendly (Retail experience a PLUS) Customer service or call center experience helpful (This is an outbound role) Organized and goal-minded with phone calls and email Help explore and find solutions to common problems Keep project data organized and updated in company CRM tool Initiate and support service sales process for the rest of the team Consistent work schedule and availability Stay sharp, professional, and bright eyed with all prospects Benefits Advanced product and sales training to ensure success Unlimited earning potential, with commission and bonuses Top performers earning $60k-70k+ per year with unlimited earning potential Two weeks paid leave, plus 7 bank holidays Use of professional company tools including customized CRM and VOIP system Qualified leads from the best sources available The peace of mind that comes with offering only best in class products, installation, and services Health insurance, vision, dental benefits standard 401K with company match
    $60k-70k yearly Auto-Apply 60d+ ago
  • Facilities Services Supervisor

    Tulane University 4.8company rating

    Customer service manager job in New Orleans, LA

    The Facilities Services Supervisor I supervises the storeroom, shipping, and receiving staff. This position administers the daily operation of these areas. This position maintains the storeroom physical inventory. * Must have a valid and unrestricted (not including corrective lens needs) United States Driver's license. * Must meet the Tulane University Motor Vehicle Policy criteria to become authorized as a driver. * Familiarity and working knowledge of a computerized inventory control system. * Exhibits a high degree of professionalism. * Familiarity in educational/research working environment and its terminology. * Ability to stand for long periods. * Ability to lift, carry, and move items up to 50lbs. * High School Diploma or Equivalent. * 3 years of experience in a warehouse environment.
    $38k-45k yearly est. 60d+ ago
  • Entrepreneurial General Manager

    Laitram LLC 4.7company rating

    Customer service manager job in New Orleans, LA

    Lapeyre Stair, a division of Laitram LLC, is seeking a high energy, entrepreneurial and team oriented General Manager. The General Manager will be responsible for the overall performance of the business, including commercial growth, manufacturing excellence, and full P&L accountability. This individual will lead the team to drive strategy, execution, and alignment on continuous improvement and learning to achieve sustainable growth and profitability as the leader in the industrial stair and access solutions industry. Lapeyre Stair invented the alternating tread stair and is the leader in delivering safe, space saving and cost-effective stair systems and platforms for industrial and commercial environments. As part of Laitram LLC-a global, innovation-driven manufacturing company-Lapeyre Stair combines engineering excellence, operational discipline, and a commitment to continuous improvement and operational excellence to deliver customer value. Lapeyre Stair constructs precision-built metal stair systems using a state-of-the-art engineering and manufacturing system. The Lapeyre Stair product line includes Alternating Tread stairs, Steel Egress stairs (welded and bolted) as well as crossover systems, exit and intermediate platforms, and safety gates. Lapeyre Stair is one of four operating divisions of Laitram, L.L.C. and offers an unparalleled opportunity for those who want to work for an established, yet growing company in the private sector. To learn more about our company culture, philosophy, and benefits, please visit our company page . Key Responsibilities Develop and execute the strategic plan for Lapeyre Stair to deliver growth, innovation, and operational excellence. Lead a high-performing, cross-functional team across sales, engineering, operations, and support functions. Foster a culture of accountability, continuous improvement, and safety. Represent Lapeyre Stair as a key member of the Laitram leadership team, aligning with enterprise values and long-term objectives. Commercial & Business Development Oversee all commercial functions, including sales, marketing, and customer service. Develop pricing, product, and go-to-market strategies that enhance competitiveness and profitability. Build strong relationships with key customers and industry stakeholders. Identify and pursue new market opportunities, partnerships, and distribution channels Operations & Manufacturing Lead manufacturing and supply chain operations with a focus on safety, quality, and efficiency. Ensure that production capabilities and capacities align with market demand and growth goals. Own the full P&L for Lapeyre Stair, ensuring achievement of revenue, margin, and EBITDA targets. Oversee annual planning, budgeting, and forecasting processes. Manage capital investments and working capital to support growth and financial health. Qualifications Bachelor's degree in business, Engineering or a related field required; MBA a plus. 5-7 years of work experience with 2-3 years in manufacturing or commercial operations or team leader roles. Proven track record driving commercial growth and operational improvement. Strong financial acumen, analytical skills, and strategic thinking ability. Exceptional leadership, communication, and organizational skills. Experience within engineered products, metal fabrication, or building products industries a plus. #J-18808-Ljbffr
    $41k-81k yearly est. 3d ago
  • Supervisor, Customer Services

    Envoy Air Inc. 4.0company rating

    Customer service manager job in Lake Charles, LA

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities Leads and coordinates the activities of workers in one or more occupations. Interprets company policies to workers and enforces safety regulations Analyzes and resolves work problems, or assists workers in solving work problems Initiates or suggests plans to motivate workers to achieve work goals Recommends or initiates personnel actions, such as promotions, transfers, discharges, and disciplinary measures May train new workers, maintains time and attendance records as well as personnel files and performance records The Supervisor confers with other Supervisors and/or Managers to coordinate activities of individual departments The Supervisor may confer with workers' representatives to resolve grievances When supervising workers engaged chiefly in one occupation or craft, is required to be adept in the activities of the workers supervised When supervising workers engaged in several occupations, is required to possess general knowledge of the activities involved Required to operate Company equipment and/or drive Company vehicles Qualifications Who are we looking for? Requirements Must be able to work in a team environment and the ability to prioritize work and projects in order to meet competing deadlines from members of the team The ability to show initiative and critical thinking skills are necessary Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated Minimum age of 18 High school diploma or GED equivalent; college degree preferred Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. Must be able to select, train, guide, and motivate employees handle multiple projects concurrently and have a working knowledge of PC's and software applications Demonstrated ability to communicate verbally and in writing Possess the legal right to work in the United States Must be able to read, write, fluently speak, and understand the English language Previous supervisory experience preferred Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. #EnvoyOut We can recommend jobs specifically for you! Click here to get started.
    $29k-37k yearly est. Auto-Apply 3d ago

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