Customer service manager jobs in Loveland, CO - 1,234 jobs

Benefits: 401(k) matching Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Training & development Customer Care Manager - In-Office Bill Knight State Farm Agency Job Type: Full-Time Location: In-Office | Denver Serve Your Community. Build Relationships. Grow a Career with Purpose. The Bill Knight State Farm Agency is seeking a Customer Care Manager who is calm under pressure, deeply service-oriented, and passionate about helping people when they need it most. This is an in-office role for someone who takes pride in providing outstanding customer support while building trusted, long-term relationships within the community. This position is ideal for a professional who listens first, communicates clearly, and can confidently guide customers through questions, changes, or challenging situations. While the role is service-focused, the ability to identify appropriate in-book sales opportunities during customer interactions is an important part of long-term success. This role is licensing-contingent. Candidates must obtain Property & Casualty and Life & Health insurance licenses. Full licensing support is provided, and candidates will begin formal in-office training once the Property & Casualty license is obtained. What You'll Do Serve as a primary in-office point of contact for customers Manage daily customer inquiries and service requests with professionalism and empathy Assist with policy updates, billing questions, endorsements, and basic policy reviews Support customers through the claims process and follow up as needed Coordinate communication with team members to ensure smooth workflows Maintain accurate documentation of customer interactions and service activity Identify in-book sales opportunities when they align with customer needs Support community engagement and outreach initiatives What We're Looking For Strong communication, organization, and relationship-building skills Compassionate, calm demeanor-especially during high-stress situations Ability to manage multiple priorities with attention to detail Service-first mindset with the ability to guide customers confidently Willingness to obtain Property & Casualty and Life & Health licenses (full training, guidance, and support provided) Prior customer service, office support, or administrative experience preferred Professional, dependable, and team-oriented work style What We Offer Competitive base salary with performance-based incentives Full support through the insurance licensing process Structured in-office training after Property & Casualty license is obtained Supportive, community-focused agency culture Opportunities for growth and internal advancement A meaningful career helping individuals and families protect what matters most Ready to Join a Service-Driven Local Agency? If you're someone people trust in difficult moments and you want a career where your work truly makes a difference, we'd love to meet you. Apply today to join the Bill Knight State Farm Agency.

Benefits: Bonus based on performance Flexible schedule Paid time off Profit sharing Competitive salary 401(k) matching ROLE DESCRIPTION: As a Customer Service Manager - State Farm Agent Team Member with Brian Finan - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Oversee the customer service team and daily operations. Develop and implement customer service policies and procedures. Handle escalated customer complaints and issues. Train and mentor customer service representatives.

We're Hiring: Customer Operations Manager | Denver, CO We're looking for a dynamic Customer Operations Manager to lead our Customer Operations and Warehouse teams in Denver. In this high‑impact role, you'll drive operational excellence, elevate the customer experience, and champion continuous improvement across our fulfilment and warehouse operations. If you thrive in fast‑paced environments, love applying Lean thinking, and are passionate about delivering On Time, In Full (OTIF) for customers, this is an exciting opportunity to make your mark. You'll work closely with our VP of Customer Operations and collaborate with global peers to align US operations with global standards-while continuously lifting local performance and customer outcomes. This is a hands‑on leadership role where your decisions and leadership will directly shape team culture and operational success. What You'll Lead & Influence: Customer Operations & Warehouse teams Lean leadership & continuous improvement initiatives Returns & RMA management according to global ICT standards Accounts receivable & financial accuracy Global alignment & Process Standardization Cross-functional & customer collaboration Leadership & people development Systems & data driven performance: Leverage SAP S/4HANA expertise to ensure accurate transaction processing inventory visibility and operational reporting Analyze performance data and system metrics, utilizing operational insights that drive service excellence to ICT customers Governance & Health and Safety initiatives What we're looking for: Our ideal candidate is an experienced people leader who preferably has a strong background in customer operations, warehouse, or fulfilment environments, and brings deep working knowledge of SAP S/4HANA across inventory, order management, and reporting. You're a hands‑on leader who prefers being on the floor rather than behind a desk, and you're committed to building high‑performing teams through clear communication and high emotional intelligence. You thrive on continuous improvement, applying Lean, 5S, and data‑driven decision‑making to lift performance and deliver exceptional outcomes. Analytical, confident, and energized by operational excellence, you bring both the mindset and the skill set to drive meaningful change. If you're ready to build high‑performing teams and deliver world‑class operational outcomes, we'd love to hear from you!!

Travel required for a week every month. Experience in Large scale call center operations is preferred R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals. We Are Great Place to Work Certified in 10 countries with a full-time workforce [India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand]! We are recognized as one of the Best Tech Brands 2024 by the Times Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet. Company Link: : Be Part of the Connection As a Client Success Manager on the Operational Analytics & Innovations (OAI) you will drive the vision and execution of the OAI Product & Services and will be responsible for defining, prioritizing, and assessing the work of the development team, ensuring that products meet customer needs and align with strategic goals. You will also be responsible for monitoring adherence and pushing reporting on progress to goals. Here are some of the responsibilities: Lead discussion & calibration sessions to align on product request and expected output Plan and execute on stakeholder product request by ensuring constant alignment of the objective Assist, train and lead product rollout plan Build important business relationships with clients. Understand customer needs and participate in brainstorming solutions Promote the products created to support meeting company goals Initiate, foster and cultivate business relationships How You'll Make an Impact Client Engagement, discovery and relationship management Collaborating closely with cross-functional teams, including Operations, AI engineering, analytics teams, behavioral analytics staff, design, learning & development, to deliver high-quality products. Creating detailed user stories and acceptance criteria, ensuring the development team has a clear understanding of requirements. Acting as the primary point of contact for stakeholders, communicating product vision, goals, and progress. Ensuring timely delivery of product releases and updates. Travel around a week each month Required Skills: 7+ years of experience in Client Engagement, Client success, enterprise relationship management solutioning, Implanting and training technical products; Large scale call center operations, chat and digital support Why Join R Systems?Frequent Internal Hackathons: Engage in dynamic competitions with exciting prizes to keep your skills sharp. Cultural Celebrations: Strengthen our familial bonds through shared celebrations, fostering a sense of community. Diverse Project Exposure: Work on a variety of projects across sectors like Healthcare, Banking, e-commerce, and Retail, collaborating with leading global brands. Centre of Excellence (COE): Benefit from technical guidance and upskilling opportunities provided by our team of technology experts, helping you navigate your career path. E-Learning Platform: Gain access to comprehensive e-learning platforms coupled with a robust mentorship program to enhance your skills. Open Door Policy: Embrace a culture of mutual support, respect, and open dialogue, promoting a collaborative work environment. If you are passionate and excited about working in a fast-paced, innovative environment, we would love to hear from you! #LI-AP2 R Systems is an equal opportunity employer that does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, age, or any other characteristic protected by law. We strive to build a team that reflects the diverse communities we serve, and we actively encourage applications from individuals of all backgrounds and experiences. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, and benefits. Employers have access to artificial intelligence language tools ( AI ) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

The Alaka`ina Foundation Family of Companies (FOCs) has a potential need for a General Services Clerk - Fleet Manager I to provide support for our government customer in Fort Collins, CO. DESCRIPTION OF RESPONSIBILITIES: Print out conference room schedules and post one on each conference room daily. Receive/deliver mail and packages. Prepare overnight mailing labels or affix appropriate postage to small packages or letters for outgoing office mail. Assist with organizing and stocking general office supply areas on each floor of the building. Maintain inventory of office supplies and routinely create list of supplies needed to replenish stock to be purchased by a CDC. Proficiency with a variety of computer skills including Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint. Transport staff and visitors between buildings on the CDC Fort Collins campus using a GSA vehicle or CDC-owned vehicles. Additionally, they may need to transport personnel to and from local hotels or the airport. Transport supplies and equipment between on-campus buildings and off-campus to CDC-leased warehouses, and other locations as needed. In addition, meet repair/delivery/cleaning workers periodically at the warehouse to let them into the building and to lock and secure the facility afterward. Pick-up supplies/equipment/vehicles from local vendors, as needed, and deliver to appropriate location. Maintain the GSA Motor Vehicle Fleet on the CDC Fort Collins Campus. This includes, but is not limited to, making arrangements for and taking vehicles to scheduled maintenance or repairs; washing and cleaning vehicles weekly; providing weekly vehicle quality inspection; and driving them to/from the Denver GSA Center as needed Enter and maintain vehicle data within the GSA vehicle electronic sites (e.g., entering mileage, maintenance data, and fuel/repair receipts). Manage the check-in/check-out of GSA vehicles to federal staff through the Vehicle Reservation System. REQUIRED DEGREE/EDUCATION/CERTIFICATION: Must have a High School Diploma. Must have a valid Colorado Driver's License. Must be able to climb stairs and to physically lift to forty (40) pounds of weight. REQUIRED CITIZENSHIP AND CLEARANCE: * Must be U.S. Citizen * Must be able to pass a background investigation. The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays. We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees "EOE, including Disability/Vets" OR "Equal Opportunity Employer, including Disability/Veterans" The Alaka`ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Ke`aki Technologies, Laulima Government Solutions, Kūpono Government Services, and Kapili Services, Po`okela Solutions, Kīkaha Solutions, LLC, and Pololei Solutions, LLC. Alaka`ina Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship. For additional information, please visit ************************** #LI-JS1 #ClearanceJobs

Classified/Nutrition Services NUTRITIONAL SERVICES SUPERVISOR I JOB DESCRIPTION JOB TITLE: Nutritional Service Supervisor I FLSA STATUS: Non-Exempt REPORTS TO: Director of Child Nutrition PAY GRADE: CLS-07 JOB ID & DATE: CLS-42, September 2023 JOB PURPOSE SUMMARY Oversees and/ or assists supervising kitchen activities at a designated school. Performs a variety of food preparation duties according to planned menus, recipes, and the number of persons to be served. Oversees food preparation and cooks meals in large quantities for various school sites. Maintains an inventory of food, determines quantity of food required, and makes the appropriate orders. Maintains food service records in compliance with state and federal requirements. REQUIREMENTS Education Level Details High School Diploma or equivalent preferred but not always required License or Certification Food handler's permit or willingness to obtain one, depending on local regulations. Certified Dietary Manager (CDM) certification or equivalent is preferred Work Experience Required Extensive prior experience in food service, including significant experience in a school cafeteria setting, is required. Supervisory or managerial experience in a food service environment is highly preferred. Other Skills and Abilities Required. Comprehensive knowledge of food safety and hygiene practices, including HACCP (Hazard Analysis and Critical Control Points). Strong leadership and team management skills. Exceptional communication and interpersonal skills, including the ability to foster a positive work environment. Physical stamina to oversee food service operations, including standing for extended periods, lifting heavy objects, and working in a fast-paced environment. Attention to detail and commitment to maintaining the highest standards of meal preparation and service. KEY FUNCTIONS, ESSENTIAL DUTIES AND RESPONSIBILITIES General Collaborate with the cafeteria team to plan nutritious and appealing menus that meet dietary guidelines and student preferences. Provide leadership and supervision to cafeteria staff, including hiring, training, scheduling, and performance management. Manage the budget for school nutrition services, including cost control measures and financial reporting. Ensure food quality, portion sizes, and meal presentation meet established standards. Ensure compliance with federal, state, and local regulations, as well as school district policies related to school nutrition services. Oversee food and supply inventory levels, procurement, and vendor relationships. Coordinate the accommodation of students with special dietary needs and allergies, working closely with healthcare professionals and parents. Maintain accurate records related to meal production, financial transactions, and inventory. Provide ongoing training and professional development for cafeteria staff, emphasizing food safety and customer service. Foster positive relationships with students, staff, parents, and the school community, addressing concerns and feedback. Plan and execute special events or themed meal days to enhance the dining experience for students and staff. Ensure a safe and hygienic environment in the cafeteria, following food safety guidelines and coordinating with the school's safety protocols. Develop and implement emergency plans for food service operations, including crisis response and disaster recovery. Engage with parents and community members to promote the school nutrition program and gather feedback for continuous improvement. SUPERVISORY RESPONSIBILITIES Nutrition Service Assistants PHYSICAL REQUIREMENTS/WORKING CONDITIONS The physical demands, work environment factors and mental functions described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical Demands: While performing the duties of this job, the employee is occasionally required to stand, climb or balance, stoop, kneel, crouch, or crawl. Cafeteria workers must be able to stand for extended periods, lift heavy objects up to 40 pounds(such as crates of food or kitchen equipment), and work in a fast-paced environment. Work Environment: While performing the duties of this job, the employee will work primarily in cafeterias, kitchens, and portable buildings. The employee may be required to work from a remote location in the event of a district shut-down or other event. Employees may be required to work evenings and weekends The work environment may involve exposure to kitchen equipment, hot surfaces, and occasionally, loud noises Mental Functions: While performing the duties of this job, the employee is regularly required to communicate, compare, analyze, coordinate, instruct, evaluate, and use interpersonal skills. Occasionally required to compile, copy, compute and negotiate.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **How will you make an impact in this role?** + Advance adoption of Amex debit capabilities + Manage processing partner relationships, integrations, and compliance; regularly engage with external partners on debit + Develop thorough documentation and operationally sustainable processes to ensure consistent results + Negotiate complex contracts with partners and customers + Create and expand relationships with key external debit partners + Develop technical proficiency and requisite fluency with network capabilities, including connectivity, specifications, and processes + Collaborate broadly, sharing roadmap and interoperability considerations, and thought-leadership regarding U.S. debit norms + Build strong positive relationships within Amex, including network, issuing, legal, pricing, policy, technology, and relationship management teams + Maintain deep and current knowledge about the payment services industry, debit and U.S. market trends, new and existing technologies, products, and services **Minimum Qualifications:** + Minimum 3 years' experience in the processing and acquiring of U.S. debit cards with processor, debit network, or acquirer + Sound technical aptitude, analytical, and problem-solving skills + Demonstrated ability to guide, contribute to, and execute on strategies to deliver outcomes aligned to business goals in matrixed organizations + Experience negotiating complex contracts with partners and/or customers + Proven ability to build, maintain, and leverage strong relationships with internal and external stakeholders, including industry partners + Track record of leading through change, challenging the status quo, and leading and producing results with or without authority + Excellent communication and interpersonal skills with the ability to articulate and illustrate complex issues in a simple, non-technical manner + Strong work ethic and organizational skills, with high level of intellectual curiosity, initiative, drive, and attention to detail + Potential travel required within U.S. (~10%) + Bachelor's degree or equivalent industry experience required. **Preferred Qualifications:** + Expansive and active network across payments industry. **Qualifications** Salary Range: $103,750.00 to $174,750.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. **Job:** Network **Primary Location:** United States **Other Locations:** US-Arizona-Phoenix, US-New York-New York **Schedule** Full-time **Req ID:** 25021234

Be one of the Bedo 100 Albedo is making Very Low Earth Orbit (VLEO) mainstream, building the infrastructure to usher every satellite mission set into this new orbital domain. We build buses, integrated satellites, and turnkey missions for customers to thrive in VLEO, between 200 km - 400 km, where proximity compounds performance & drag self-cleans debris. As part of the first 100 employees at Albedo, you will have a big impact on Albedo's trajectory to proliferating VLEO - whether you're advancing hardware to increase satellite longevity, scaling production for large constellations, building next-gen flight and ground software to push performance, or enabling missions that matter for national security and our day-to-day life here on earth. How We Operate: Albedo takes a first-principles approach - in space and in business. We move with speed, take calculated risks, and learn quickly. We use AI regularly to create leverage in every discipline across the company. We work in-person at our Broomfield CO HQ to maximize team & company productivity. We work hard & with urgency to compound our first-mover advantage. Who We're Looking For: Builders who want to own outcomes, not tasks. Systems thinkers who balance precision with iteration while thinking about the big picture. Individuals who are energized by creating a category rather than competing in an existing one. You'll join a team that has already proven what others said wasn't feasible and is now scaling & upgrading our VLEO buses & payloads to serve mission sets across sensing, communications, and responsive operations. If you can feel the excitement running through your veins, apply to be one of the Bedo 100. Compensation and Benefits: Employee friendly equity compensation 4% direct matching 401k Health Insurance: 100% employee coverage & 75% dependent coverage Parental leave and childcare coverage Flexible vacation and sick time from day one 12 company holidays $100 monthly wellness benefit Relocation package if not based in Denver What You'll Do: Lead the full life-cycle of business development & sales in the private sector - spanning traditional aerospace primes, commercial enterprises, and start-ups Shape Albedo's go-to-market strategy for commercial and industry customers - define value propositions, inform pricing and packaging, and ensure our story resonates with the intended audience Qualify inbound & thoughtfully conduct outbound - prioritize target accounts and manage pipeline to close high-value, strategically aligned deals. Travel to meet with prospective customers and partners, building executive and working-level relationships that compound over time. Lead responses to RFIs/RFPs and vendor assessments. Coordinating internal support teams for responses and managing an efficient AI-first workflow. Act as the single-threaded leader for your market segment, partnering closely with peers leading US Government and International to ensure Albedo wins across all fronts. Collaborate with engineering to tailor offerings, understand constraints and timelines, and prep for technically rigorous meetings with product and procurement teams. Effectively pitch Albedo's portfolio across VLEO systems - full-stack missions, integrated satellites, and buses - architected to buyer's needs. Travel up to 30% of the time Your Ideal Skills and Experience: Regularly uses AI tools as essential leverage to accelerate work, improve clarity, and multiply output Bachelor's degree in engineering or related technical field. Some level of experience as an engineer or in a relatively technical role. Experienced professional (8+ years) with a demonstrated track record closing enterprise or government deals with complex, multi-stakeholder sales cycles. External-facing experience with transferrable skills is not a disqualifier. Highly organized, thorough, and relationship-driven Experience in space technologies, or complex systems Ability to obtain and hold a U.S. security clearance $195,000 - $210,000 a year The final compensation package is subject to change if the candidate's experience and company need drive a different job level than originally slated for the position. Albedo does not accept agency resumes. Please do not forward resumes to Albedo employees. Albedo is not responsible for any fees or overhead related to unsolicited resumes. Additional Requirements: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. All persons hired will be required to be a U.S. citizen, a lawful permanent resident of the U.S., or protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Equal Opportunity Employer/Veterans/Disabled: Albedo is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Know Your Rights || Pay Transparency Nondiscrimination Provision Relocation: Relocation for this position is available US CITIZENSHIP IS REQUIRED #LI-Onsite We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. * An experienced ServiceNow developer. * You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. * You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. * You are someone that is process oriented and prefers order over chaos. * You are comfortable asking for help from peers and Subject Matter Experts * Strong background working with Enterprise Software companies and/or Consulting companies. The Work: * Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. * Manage all aspects of project delivery and solution delivery * Lead and manage the implementation project team * Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports * Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress * Drive the continuous improvements of our implementation methodology and service offerings based on client experiences * Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments * Strong background working with Enterprise Software companies and/or Consulting companies * Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems * As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Qualification Basic Qualifications * Minimum 5 Years' knowledge and experience working with or implementing ServiceNow * Minimum 3 Years' experience in JavaScript or related application development * Completed Certification - ServiceNow Certified System Administrator (CSA) * Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications * Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have * PMP or CSM certification * Strong interpersonal skills, customer centric attitude * Proven team player and team builder * Strong organizational and analytical skills * Familiarity with SaaS deployments and its supporting architecture * A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management * ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements * Proven ability to build, manage and foster a team-oriented environment * Proven ability to work creatively and analytically in a problem-solving environment * Desire to work in an information systems environment. * Excellent communication (written and oral) and interpersonal skills. * Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Locations

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** **Senior Operations Management Trainee (Senior OMT)** **About BioLife Plasma Services** Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. _BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._ _Equal Employment Opportunity_ Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new skills and set yourself up for continued growth? As a **Senior Operations Management Trainee** at BioLife, you will participate in an advanced leadership development program that will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking with supportive leaders and prepare yourself for accelerated career growth. After completing the program and obtaining a Plasma Center Operations Manager role, you'll relocate to one of BioLife's locations. **Our growth is your bright future.** Opportunities to grow as a leader are within your reach. With the incredible growth of 235+ BioLife Plasma Services centers across the U.S., the future looks bright for you. When you work at BioLife, you'll feel good knowing what you do makes a difference. **_A typical day for you may include:_** + **Continuous Learning & Development:** The expedited training program lasts approximately six months. Upon completion, you'll have 12 months to obtain a Plasma Center Manager position. During this time, you'll receive hands-on experience and have mentorship opportunities. Drive your own learning plan that covers all aspects of managing our high-volume blood plasma collection facilities. + **Team Management:** You'll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members' development, participate in staff planning and recruiting, and engage and retain employees. + **Career Advancement:** Work towards obtaining a Plasma Center Operations Manager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you'll have opportunities to open and operate brand new plasma centers. + **Supportive Teamwork:** You'll work in our fast-paced, team environment; provide operational support; conduct management training; problem-solve; and communicate with senior management. + **Exceptional Customer Service:** Retain donors by creating a positive donor experience. You may also assist with production. + **Travel Opportunities:** Learn from and network with BioLife team members across the country. You'll be able to return home every other weekend. **REQUIRED QUALIFICATIONS:** + Relocation Required upon graduation/completion of Trainee Program. You will be able to choose which location you would like to apply to. + 3-5 years of experience leading medium to large teams (20+ direct reports) + Up to 90-100% travel during the Trainee Program + Ability to walk and/or stand for the entire work shift + Willingness to travel and work at various BioLife locations across the country + Ability to work evenings, weekends, and holidays + Have a valid driver's license for the entire duration of the program + Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees + Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. + Fine motor coordination, depth perception, and ability to hear equipment from a distance + Due to potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear **PREFERRED QUALIFICATIONS:** + Associates or Bachelor's Degree + Experience working with SOPs, GDP, GMP, CLIA, and the FDA + Experience working in a highly regulated or high-volume retail environment + Excellent interpersonal, organizational, technical, and leadership skills **About BioLife Plasma Services** Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. _BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._ _Equal Employment Opportunity_ \#LI-Remote **BioLife Compensation and Benefits Summary** We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. **For Location:** USA - MD - Virtual **U.S. Base Salary Range:** $80,000.00 - $110,000.00 The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. **EEO Statement** _Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._ **Locations** USA - MD - VirtualUSA - MD - Baltimore - West, USA - MD - Forestville, USA - MD - Riverdale Park, USA - MD - Salisbury **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Full time **Job Exempt** Yes

Vorto is on a mission to improve America's Supply Chain efficiency and sustainability. Vorto uses AI technology to reduce empty miles and idle time created in matching shippers and truckers. Additionally, it deploys an AI agentic platform to automate and remove inefficiencies from all players involved in Supply Chain. This reduces carbon emission from trucks, makes products more affordable for everyday American, and improves the lives and earnings of approximately 3.5 million truck drivers in America which is the largest entrepreneurial population. We operate in a very fast-paced and nimble environment that is highly focused on a team-first, accomplishment-focused culture that is passionate about our mission's success. Our products have been developed by a world-class engineering team that simplifies and solves complex business problems. We encourage you to visit our careers page and read this blog post to learn more about our culture. Some Facts About Us: 1+ million shipments per year Over $1 billion of freight under management Cashflow positive since inception Backed by Golden Gate Capital, a Tier 1 private equity firm based in San Francisco, CA. Golden Gate has a diverse portfolio of companies with over $15 billion in committed capital. About the Role Are you passionate about leading operational excellence in an entrepreneurial and dynamic work environment? Are you yearning for an opportunity to learn how to be a successful entrepreneur and leader of cross functional disciplines? We are looking for an AI Trucking Area Manager to join us on our journey to revolutionize America's supply chain. The AI Trucking Area Manager is an elite, cross-functional operator-engineer who thrives in the hardest environment in business such as legacy supply chains, enterprise customers, startup speed, and chaotic real-world operations. They are expected to architect, automate, and execute - working directly with the CEO/Founder and CFO, solving ambiguous problems with 10x speed, grit, imagination, and radical ownership. Successful Area Managers work themselves out of their current job by building systems that scale without them, and they graduate into escalating levels of responsibility/roles in the company. Essential Duties and Responsibilities: Build & Manage AI Agents to Automate Logistics of shippers, Carrier Sourcing and Carrier Management Platform Automate & Coordinate Training/onboarding of carriers with AI Agents Coordinate with HSE, Compliance Manager for risk & communications with carriers Qualifications/Skills: Proficiency in using AI and basic software development 25% travel into the field - company or leased vehicle provided Oil & Gas industry experience strongly preferred Demonstrate a strong nutrition facts show in this blog post Ability to multi-task projects and required tasks in an organized fashion Ability to work in a alone with AI Agents Ability to communicate both verbally and written to all levels of the organization Educational/Experience Requirements: Bachelors or Masters Degree in a Technical Engineering Program 3+ years of experience in an engineering heavy technical role Compensation: Starting at $125k Benefits At Vorto we are committed to developing our employees and providing them exciting opportunities to grow and prosper in their careers. We offer a competitive benefits package as well as numerous additional perks, including: Competitive compensation package Paid Time Off and Holidays Health, Dentaland Vision Insurance 401(k) retirement plan with company match Flex and Health Savings Plans Company-paid life and short-term disability insurance Company-paid parking or RTD pass Voluntary income protection benefits including Life, AD&D, Critical Illness, Hospital Indemnity, and Accident Protection Insurance Tuition Assistance Employee Assistance Program (EAP) Free or discounted legal program Product & Services Discount Program Modern office space in downtown Denver with daily coffee, tea, drinks & snacks We supply the industry's best hardware and productivity software Vorto is an Equal Opportunity Employer. Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.

General Manager Industry: Physical Security | Construction | Infrastructure | Employment Type: Full-time About the Role A leading provider of perimeter security and physical infrastructure solutions is seeking an experienced General Manager to lead its operations, drive profitability, and scale execution across key markets. This role requires deep operational expertise in construction or physical security services, strong leadership skills, and comfort working in a growth-oriented, private equity-backed environment. Key Responsibilities Lead daily operations across multiple service lines including fencing, barriers, and access control installations Full P&L responsibility, including revenue growth, cost control, and EBITDA improvement Manage and develop cross-functional teams including project managers, field crews, and operations staff Oversee scheduling, budgeting, procurement, and job costing processes Drive operational improvements and standardization to support scalability Foster a culture of safety, compliance, and quality assurance Partner with executive leadership to align on strategic goals and market expansion Build and maintain strong relationships with customers, vendors, and subcontractors Ideal Candidate 6-12 years of leadership experience in construction, security systems, or industrial services Proven track record of managing operations in a fast-paced, project-based environment Experience with physical security products such as fencing, bollards, gates, and access control is a strong plus Demonstrated success with P&L ownership and KPI-driven performance management Strong knowledge of field operations, labor/resource planning, and subcontractor management Comfortable operating within a private equity-backed company or growth-stage business Excellent communication and team leadership skills Bachelor's degree in Business, Engineering, Construction Management, or related field (preferred) Compensation & Benefits Competitive base salary + performance-based bonus Health, dental, and vision benefits 401(k) with company match PTO and paid holidays Vehicle allowance or company vehicle

Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers' greatest asset - their home. But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you're starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day. Join us and lay the foundation for your success. Apply today! Groundworks is seeking talented General Managers to add to our Bench across our field operations! The General Manager in Training will be learning the ropes to oversee and coordinate the operation of one Groundworks-affiliated branch location in accordance with the standards of the organization. The General Manager in Training will be learning how to lead their direct reports to guide all office, sales and production activities, ensuring the execution of the organizational strategy to achieve maximum customer satisfaction, sales and profitability. The GMT operates first in a training capacity to understand the Groundworks business model and organizational drivers. During training the GMT may travel throughout the region in which they are assigned to further their development, while waiting to assume the role of General Manager in a branch location. A new branch location can become available in several ways: Acquisition, Greenfield or internal movement in the company. This individual would need to be open to relocation as this position may need to relocate for a branch location within the Region or outside of the Region, but within the Groundworks umbrella. Expansion and growth are very frequent in Groundworks as we are the North America's leading and fastest growing foundation repair and water management company. Job Responsibilities Coordinates with Regional leadership and Chief Officers to develop operational goals for the business unit which are aggressive, yet obtainable, and that support the long-term goals of the company Develops a superior workforce that is well-trained, engaged and empowered to serve customers Implements strategies that achieve the goals and objectives of the organization Provides leadership that builds relationships with stakeholders which are crucial to organizational success Optimizes partnerships with departmental managers and their teams to ensure all branch and departmental goals are met Ensures projects are completed successfully, on time and to the satisfaction of customers Ensures the health and safety of personnel Supports and assists in coordinating paths of training and development for employees All other duties as assigned Qualifications A combination of business leadership, experience and education equivalent to 5-7 years in specialized residential construction, home improvement and renovation, related sales or other similar fields Knowledge of terminology, methods and best practices used in the foundation repair industry is preferred Strong analytical, quantitative and problem-solving skills Ability to lead a diverse work group Ability to multitask Ability to delegate Detail oriented Strong interpersonal skills Strong verbal and written communication skills Ability to lead teams through change Requirements & Perks Full-time Onsite - Local branch location during Training (closest proximity to you) Must be open to relocation (flexibility in location is available following training) Base salary ($100-125,000 DOE - +COLA based on market) with annual bonus potential; bonus potential available after training Equity What we Provide: Competitive Pay Employee Company Ownership Opportunities Industry Leading Training Programs Leadership Development and Career Growth Tracks Comprehensive and Affordable Benefits Package Top Workplace with Award Winning Culture

Branch Manager We are looking for committed leaders interested in refining their leadership skills to launch a career in healthcare with a multistate practice. Successful hires have included high end retail, hospitality, and other customer service backgrounds. Direct support from organizational leadership will help you cultivate the skills to successfully manage a practice independently. This is a unique opportunity to build a career in healthcare operations management with no healthcare experience required. Serenity Healthcare's proven clinical model, leading to 130% growth year over year, will be shared with you as you are trained and mentored to quickly advance your career. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking an Branch Manager for our Loveland office. Your primary responsibility will be to own the metrics that allow patients to take back their lives. Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people. Benefits Superior Operations Management training in the healthcare industry Accelerated healthcare career growth - rapid advancement opportunities Healthcare premiums paid at 90% by Serenity (Medical, Dental, Vision) and 401K 20 days off annually (10 PTO days and 10 Holidays) Employee access to Serenity's treatment options Responsibilities Lead team to provide exceptional patient experience and outcomes Conduct daily operations including staff scheduling, office administration, and performance management. Take ownership of team, office and patient outcomes Understand and connect patients with Serenity's treatment options Provide support for 1 to 3 providers Train and educate new provider assistants Qualifications High School Diploma/ GED. Strong customer service mindset. 3 years of management or leadership experience Excellent verbal and written communication, and basic math skills. Well-versed in de-escalation skills and ability to connect with individuals. About Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare. Learn More About Us About Serenity Healthcare Serenity's Provided Services Meet our Patients In accordance with Colorado's Equal Pay for Equal Work Act this position pays a salary of $70,000 annually.

The Customer Service Manager leads a high-performing team of 35+ professionals across the Americas, including Customer Account Specialists, Key Account Coordinators, and Customer Support Specialists. This role is responsible for overseeing all aspects of customer care, ensuring exceptional service delivery, and driving continuous improvement in customer satisfaction and operational efficiency. Initial work schedule is onsite Mon - Fri 8am to 5pm. Job Responsibilities: Leadership & Team Management Lead, mentor, and develop an HQ based and geographically dispersed customer service team. Foster a culture of accountability, collaboration, and customer-centricity. Set clear performance expectations and conduct regular coaching and feedback sessions. • Develop career paths for team members Drive employee engagement and retention through recognition programs, training initiatives, and professional development opportunities Customer Experience Own the end-to-end customer service experience, ensuring timely and accurate support across all channels. Serve as the escalation point for complex customer issues and ensure resolution aligns with company values and service standards. Monitor customer satisfaction metrics and implement strategies to improve service levels. Operational Excellence Develop and optimize processes, tools, and workflows to improve team efficiency and service quality. Collaborate cross-functionally with Supply Chain, Finance, Sales, and other departments to ensure seamless customer support. Analyze service data and trends to identify opportunities for improvement and innovation. Perform duties to AS/ISO and applicable Accounting procedures and regulations. Strategic Initiatives Partner with senior leadership to align initiatives with broader business objectives & customer retention strategies Contribute to the development and execution of customer service strategies aligned with company goals. Support system enhancements, including ERP and CRM improvements, to streamline operations. Lead change management efforts related to team structure, process updates, and technology adoption Qualifications: 5+ years of progressive experience in customer service, operations, or account management, including 3-5 years in a leadership or people-management role. Demonstrated ability to lead, coach, and develop high-performing teams, including performance management and career development planning. Strong problem-solving skills with the ability to serve as the highest-level escalation point for complex issues. Strong analytical abilities to interpret service data, identify trends, and make data-driven decisions. Ability to contribute to and execute customer service strategies that support broader business goals. Benefits: Krayden offers a competitive employee-focused benefits package which includes Medical, Dental, Vision Care & Life insurance, Flexible Spending Accounts (FSA), Health Savings Account (HSA), 401(K) Retirement Plan and much more.

As a Field Custom Services Project Manager, you'll oversee custom installation projects in your designated region. You'll work with in-home designers and sales leaders to build and maintain thorough knowledge of our custom services model. You'll lead a team of installers and build a strong employee culture that leads to favorable customer and business results. What you'll do Ensure operational consistency, strategic alignment, and performance accountability Build and maintain an exceptional team culture centered around engagement and belonging Lead all custom installation projects to completion accurately, on-time, and within budget Conduct site visits to drive technical expertise, safety compliance and customer experience Work directly with in-home designers to ensure fulfillment and complex sales strategies are being executed, and communicate your findings with field leaders Act as the main point of contact for customers regarding custom services through the fulfillment phase Support the safety, cleanliness and organization standards of retail warehouses Basic qualifications 2 years of experience as a supervisor or manager 2 years of sales, installation, operations or customer service experience Current, valid driver's license Must be at least 21 years old Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.) Acquire and maintain any state or local licensing, as required, within 90 days of hire Preferred qualifications Experience working in custom integration, project management, construction or related field Experience managing a remote workforce Bachelor's degree in operations management, distribution, logistics, business or related field What's in it for you We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include: Competitive pay Generous employee discount Financial savings and retirement resources Support for your physical and mental well-being About us As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™ Best Buy is an equal opportunity employer.

Prior work as an Assistant Store Manager and/or Store Manager in a nationally or regionally recognized grocery company and/or big box retail company Experience managing people, departments and/or whole stores Proficiency in scheduling, ordering, inventory, payroll, P&L analysis, project management, and personnel management Knowledge of employment law, interview techniques, and general retail hiring practices A Bachelor's Degree in a business concentration, such as Finance, Accounting, Marketing, Management, Business Administration, Supply Chain/Logistics, or others Excellent communication, interpersonal, leadership, and organizational skills' the ability to acquire and keep the confidence of associates, customers, and management alike Experience managing an effective community relations program Staffers must be willing to work required hours, travel and take assignment within the regional business areas (Washington/Virginia/Maryland/Delaware) Pay Range: $63,000 - $97,450 Please note: If you do not meet these qualifications, and you are interested in pursuing a career with Giant Food, please apply for other store level positions at ************************************ by clicking "Stores" Why Work at Giant? At Giant, we love what we do, and make it easy for you to love it, too! Every day, we build on our over 80-year legacy of innovation, quality, and value and hard work to keep our top spot in the market and with our customers. The most important part of that? Our people. Giant's thousands of associates in our stores, distribution centers and corporate headquarters have one thing in common: the opportunity to advance their career. We proudly hire and promote from our own ranks, offering opportunities to learn and advance, take trainings and earn degrees, serve our communities, receive recognition for their work and have a career, not just a job. We proudly host Business Resource Groups ( BRGs) - six voluntary employee-led groups that help build community and are aligned with our mission, values, goals, business practices and objectives. The BRGs programming is designed to support their members and our associates through social activity, volunteering and professional development opportunities. Our mission is to provide convenient ways for our customers to prepare meals for moments that matter most through meal solutions, recipe inspiration, time-saving services like pickup and delivery and beyond. Giant also values being a better neighbor. One way we support our neighbors is by providing donations and charitable efforts to our local partners that support our main charitable causes. We'd love for you to become part of the Giant family and join us in our journey of being a Better Place to Work, a Better Place to Shop and a Better Neighbor - because, after all, our people truly make us Giant.

The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world's happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities-treating everyone like family. The Customer Service Manager leads a team of Customer Service Representatives to provide exceptional service to customers while overseeing office and administrative duties. The role is responsible for ensuring that organizational Key Performance Indicators (KPIs) are met and maintaining efficient operations. Responsibilities: Plan, coordinate, and supervise the activities of the Customer Service Representative(s), ensuring customer relationships are maintained and operational objectives are met. Identify customer trends and operational inefficiencies, collaborating with leadership to resolve issues and improve service delivery. Oversee regular audits of the CRM system to ensure compliance with business and regulatory standards, while providing coaching and support to team members for continuous development. Assist with appointment scheduling, customer follow-ups, escalations, hiring, and training of the local Customer Service Team, and ensure team members are up to date on company policies and services. Qualifications: High School Diploma or GED. Must have 2+ years of customer service and/or conflict resolution experience. 1+ year of customer service management experience. Pest Management Software Systems experience is preferred, and the ability to use computers and telephone systems is essential. Pay and Benefits EcoShield is proud to offer competitive pay and full benefits! Compensation range depending on experience: $55,000 - $60,000. Paid sick and vacation time along with 10 company-paid holidays Comprehensive medical, dental, and vision insurance options, including a Health Savings Account (HSA). Short-term and long-term disability coverage, plus voluntary life insurance. 401(k) with a competitive match: 100% of the first 3% contributed and 50% of the next 2%. Access to the Employee Assistance Program (EAP) Discounted pest control services for employees and their friends/family. Physical Demands and Working Requirements The physical demands and working conditions outlined here are typical requirements for an employee to effectively carry out the essential duties of this job. Reasonable accommodations may be provided to assist individuals with disabilities in performing these essential functions. Requires prolonged periods of sitting at a desk or workstation Frequent use of hands and fingers for typing and using a computer mouse Occasionally lift and carry office materials or supplies up to 25 pounds Requires clear vision for reading documents, computer screens, and other office materials Work is inside a climate-controlled office with quiet to moderate noise level The above statements are meant to outline the general nature and scope of work performed by employees in this role. They should not be interpreted as an exhaustive list of all responsibilities, duties, and skills for this position. EEO Statement: EcoShield is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Americans with Disabilities Act (ADA): The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.

We are searching for a professional customer service manager for a fast paced, high call volume environment for our client. The Customer Service Manager oversees the functions of Customer Services through effective and efficient services, resources and support tools. This client has a non-traditional management team who have worked in various industries during their careers. Management are fun, creative, and focused on quality versus quantity when it comes to customers. Currently, they are focused on innovation in software systems and mobile capabilities.This business has tripled business in the last 3 years with profits up 5 fold. This client works with residential and commercial companies as well as contractors. Our client is a small company with between 40-50 employees and is located in North Denver. This client is ranked in the top 3 in their industry in Colorado and in the top 100 in the United States. Job Description The Customer Service Manager must be able to describe to internal stakeholders, individual contributors and customers how varying systems work together to deliver a service and product. This position also requires someone with strong organizational skills, high accountability for providing superior customer service. The individual must have the ability to develop relationships quickly and to build trust and loyalty among our clients, partners, and supporting internal departments. The Customer Service Team Manager must be able to think and adapt quickly to an ever-changing environment with complicated structures. The ideal candidate has an internal drive that will help them to continually improve our performance in running events for our customers. They will have full accountability to our customers for ensuring successful events. Responsibilities: Provide ongoing leadership in a multi-product Customer Support environment. Staff Management for 4-5 people in CSR team Ensure staff alignment with departmental and company imperatives, expectations, deadlines and procedures. Assist with identifying departmental inefficiencies and/or bottlenecks and provide solution-oriented recommendations. Ensure team members are receiving regular feedback as it relates to performance, expectations and career path through metric tracking. Organizational Support Perform process management by identifying outdated processes and documenting new processes. Assist with managing, communicating and implementing coordinator activities that are impactful to the Customer Services team. Ensure any changes are integrated into daily processes. Identify ways to drive operational efficiencies while continuing to provide a high level of quality customer service to our customers. Refine internal training paths for new and existing employees to ensure comprehensive, consistent, and thorough education is taking place. Ensure customer satisfaction as it relates to all elements supported by Customer Services. Ensure proper quality controls and tests are in place for those items. Handle any escalated customer issues , and ensure internal escalation processes are being adhered to. Assist with monitoring CS Key Performance Indicators to validate department efficiency and effectiveness. Oversee the implementation and maintenance of CS tools Ensure quality case management through Salesforce or other CRM Qualifications Experience Required At least three years of management experience required, with strong preference given to candidates with management experience in customer service Must have at least three years of experience working in a customer service environment Preferred : Bilingual in Spanish Skills Ability to lead and advocate for a team Excellent customer service skills Excellent verbal and written communications skills Ability to learn new, technical concepts and products quickly Ability to build and maintain strong, reliable relationships Strong at problem-solving and attention to details Effective time-management, planning and organizational skills Aptitude to effectively prioritize and complete multiple tasks Capable of working collaboratively with others in a team Ability to think and adapt in an ever-changing environment Proven talent to deliver high-quality, result-based work Education and Experience: Bachelor degree in related field, or equivalent in experience required Additional Information All your information will be kept confidential according to EEO guidelines. Bilingual candidates who are Spanish Speaking are encouraged to apply Location: Denver office-Located in North Denver Shift Hours: 6:30-3:30 or 7:30-4:30 M-F , no after hours or weekend work Benefits: Full time employees receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, Company match (3%) on 401K, and more! Our employees also receive Paid Vacation, Holidays, etc. This position requires a drug test, background check, and reliable transportation. Interview Process: 1. Phone Interview with Recruiter and In person meeting Phone Screen with CSR Manager and HR Director 2. In person interview with CSR Manager, HR Director, and Management Team Start Date: Immediate pending clear background check and drug test