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Customer service manager jobs in Milford, CT - 997 jobs
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Director, Client Delivery Lead
Limelight Health
Customer service manager job in Greenwich, CT
WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value - and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2,500 distributors and partners, and over 2 million policyholders. WHO YOU ARE: The Director, Client Delivery Lead is accountable for execution on the client project work prioritized to meet key client targets and outcomes. You will have a keen understanding of the SDLC to delivering projects in both waterfall and agile methodologies, and an ability to quickly assess impact and risk mitigation approaches across client programs. Working with peers, Account Executives, and technology teams in the organization, you will help achieve your clients' target outcomes within the overall Zinnia portfolio of programs. You will lead a team of Program Leads/Project Leads working to support your clients' initiatives and will drive adherence to key standards and practices to increase predictability in our delivery outcomes. WHAT YOU'LL DO: Support client discussions and planning activities to outline high level full year portfolio roadmap, driven by prioritized requests and client defined business value Work with Client Account Manager to prepare and facilitate strategic client planning sessions at least quarterly to prioritize work needed for client to achieve key business outcomes for the upcoming year Collaborate with peer Delivery Leads, Client Account execs, and internal Technical Lead resources to forecast resource demands and manage prioritization on a recurring and as needed basis by working with internal stakeholders Monitor and manage Client portfolio status, including delivery progress, project spend, cross projects dependencies, P&L, risks and issues Work with Program and Project Manager client teams to drive consistent use of defined reporting and dashboards for project tracking and proactive identification of risks to timelines, scope, budget and quality Act as the first point of escalation for project delivery, working to identify remediation steps with internal stakeholders including impact of remediation to overall Zinnia portfolio, and reporting back to client with mitigation plan Support periodic (at least monthly) leadership Client discussions, including key Zinnia constituents (Client Account Executive, others as needed) to assess key wins, areas of opportunity with resulting plan of action and readout in subsequent monthly Drive Client conversations on scope management with proactive data to reflect trends and options to meet targets based on priority of time, cost, scope Improve team performance by leading, mentoring, training, motivating, and building team cohesiveness, Work with the teams to continually improve project/program controls, methods and tools Drive contract review and approval process, working with internal legal teams and Client Account Exec team member prior to submission to Client Support Program and Project Manager client teams review and approve of billable effort/cost weekly, in addition to monthly invoice generation Participate in monthly finance discussions to review P&L by providing proactive information on potential project risks and mitigation steps actioned WHAT YOU'LL NEED: Bachelor's degree in business or a closely related field, Master's Degree preferred, or equivalent work experience. 10 plus years of Project Management Experience - CAPM, PMP or similar designation preferred 15 plus total technology experience Demonstrated ability to manage a project using a variety of methodologies (Waterfall, Agile, Scrum, Kanban, etc). 4-6 years in an Agile environment preferred Demonstrated understanding and experience within full software development project lifecycle in complex technical environments. Knowledge of project management tools and software such as Microsoft PowerPoint, Excel, Visio, SharePoint, Jira, etc. Experience with third-party system support with preference given to insurance / financial services platforms. Knowledge of IT systems, governance and compliance. Proven problem solving, decision making, analytical and organizational skills are required. Ability to tailor communications and influence critical decisions with a variety of stakeholders. Capability to work within broadly defined parameters. Strong results orientation, organization and management skills. Lead and focus the efforts of others to established goal. Effectively drive results with cross-functional teams in a matrixed organization. Experience with conversions and implementations. Mentor Technical Project Managers as required. Develop relationships, with a strong focus on communication and change management. Knowledge of annuities and life products PMI- ACP, CSM or equivalent preferred Able to travel a minimum of 10% of the time. WHAT'S IN IT FOR YOU? Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, profit sharing, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. The expected salary range for this position is $180,000 - $200,000, dependent on skills and location. The salary range is a good faith estimate based on what a successful candidate might be paid in certain Company locations. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive salaries that align with the individual's skills, education, experience, training, and geographic location and may be above or below the stated amounts. We're looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at ************** for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Notice for California residents: Information about how we collect and use your personal information can be found here #J-18808-Ljbffr$180k-200k yearly 3d agoIndustrial Customer Service Supervisor
Xecutive Recruitment Inc.
Customer service manager job in Stamford, CT
This leadership role oversees a frontline customer support team responsible for managing inbound customer interactions, order processing, and service-related requests. The Customer Service Team Lead ensures consistent service quality, operational discipline, and team performance while partnering closely with internal departments to support revenue, fulfillment, and customer retention objectives. The position blends people leadership, operational oversight, and customer advocacy in a fast-moving, metrics-driven environment. Core Duties Lead daily workflow and activity management for a team of customer-facing representatives. Coach, develop, and hold team members accountable to service expectations, quality standards, and response-time goals. Oversee incoming communication channels, ensuring prompt and professional handling of customer inquiries and requests. Maintain accurate records of customer interactions, transactions, and follow-ups within internal systems. Coordinate with cross-functional partners to ensure smooth execution of orders, timely quotations, and issue resolution. Review performance data and service metrics to identify trends, gaps, and improvement opportunities. Address escalated customer concerns and support resolution efforts to maintain strong client relationships. Facilitate onboarding and ongoing training for new and existing team members. Identify and implement process enhancements that improve efficiency and customer experience. Ensure adherence to all workplace safety standards and operational policies. Support sales-related administrative activities, including order entry and quote support. Manage corrective actions related to customer feedback or service discrepancies. Perform additional responsibilities as assigned. Leadership & Professional Competencies Strong ability to lead, motivate, and influence teams toward measurable results. Customer-focused mindset with sound judgment in problem-solving and decision-making. Ability to balance independent decision-making with collaboration across departments. Effective communicator with a professional, confident presence in written and verbal interactions. Comfortable managing priorities in a high-volume, deadline-driven environment. Demonstrated capability to navigate challenging customer situations calmly and professionally. Technical curiosity and aptitude to understand product specifications, documentation, and usage. Proven experience managing people and driving accountability. Required Background Several years of experience in a customer-facing support or service role within a business-to-business setting. Prior experience in a supervisory, lead, or team management capacity. Hands-on experience working with customer management and enterprise systems. Track record of managing multiple priorities in fast-paced operational environments. Proficiency with common business software tools. Flexibility to support varying schedules and operational needs. Dependable transportation. Preferred Experience Exposure to operational, manufacturing, or distribution-based environments.$38k-57k yearly est. 3d agoClient Service Manager
Aires
Customer service manager job in Danbury, CT
Aires (************** has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations. We Have... An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98% A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development A comprehensive benefits package, including a 401K match Hybrid work environment An excellent career opportunity is currently available for a Client Service Manager reporting to the Aires Danbury, CT office. This exciting opportunity is in a high growth environment where you will utilize your experience to manage the overall client relationship and service experience. Position Responsibilities: Manages the client relationship and service experience for clients of low to moderate volume and complexity. Works closely and continuously with clients to build strong and enduring partnerships. Collaborates with internal teams through the use of strong communication skills to facilitate the delivery of world-class customer service and get results. Utilizes product knowledge, problem-solving skills and training to enhance customer engagements and achieve successful outcomes. Provides training to new and existing team members on client specific policies and processes. Provides strategic guidance to help clients achieve their mobility objectives by leveraging Aires' technology, products and services. Proactively monitors client programs, project outcomes, and overall satisfaction. Leads implementation and client transition process for low to moderate volume clients. Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges. Advocates for solutions, product enhancements, and other actions to meet the needs of customers. Drives business and strategy review process. Applies retention and recovery strategies to retain longstanding client relationships. Required Qualifications: High School Diploma/GED required, Associate's or Bachelor's degree preferred. Minimum of 3 years relocation industry experience, some or all of which involved client retention and/or handling real estate. Certified Relocation Professional (CRP) or Global Mobility Specialist (GMS) certifications are a plus. Exemplary interpersonal skills a must, including the ability to deliver presentations before large and small groups and respond to ad-hoc questions. Must be willing to travel for client visits 25%- 30% of the time, including overnight stays, and participate in the business development process, as needed. Additional Qualifications: Excellent customer service and administrative skills Computer literacy with MS Office products, and ability to grasp proprietary software Demonstrated ability to manage multiple competing tasks Ability to follow policies and procedures Can-do attitude Genuine desire to help others Team oriented mindset, with a strong sense of care and urgency Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation. American International Relocation Solutions, LLC. provides equal opportunity to all persons through policies and practices to recruit, hire, train, and promote, in all job classifications, based on merit and qualifications without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Aires will not discriminate against persons because of their disability, including disabled veterans. Aires is committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply, please contact us at .$49k-70k yearly est. 4d agoRetail General Manager: Design-Driven Leadership & Growth
Knoll Inc.
Customer service manager job in Greenwich, CT
A leading design company in Greenwich, CT, is looking for a General Manager to oversee store operations, foster team development, and drive sales growth. The ideal candidate will have 3 to 5 years of retail management experience and strong communication skills. Responsibilities include hiring and training staff, managing sales, and ensuring customer satisfaction. This position offers competitive pay and benefits, aligning with the company's commitment to innovation and design excellence. #J-18808-Ljbffr$93k-171k yearly est. 4d agoSenior Manager, Staff Counsel - Litigation Leader
Geico
Customer service manager job in Melville, NY
A leading insurance company in Melville, NY, is seeking a Senior Manager for litigation activities. This role is crucial for managing staff and ensuring the defense of lawsuits related to liability and subrogation. Candidates should have over 10 years of litigation experience, preferably in insurance defense. The position offers a comprehensive benefits package, competitive salary, and opportunities for professional development. #J-18808-Ljbffr$108k-150k yearly est. 2d agoSenior Manager, Specialty Data Strategy & Analytics
Genpact
Customer service manager job in Danbury, CT
Ready to shape the future of work? At Genpact, we do not just adapt to change-we drive it. AI and digital innovation are redefining industries, and we are leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that is shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Senior Manager, Specialty Data Strategy & Analytics !! This role requires client facing experience and collaborating with client and Genpact teams to lead Specialty Care work stream through producing insights around client's specialty products and performance using pharma commercial data. Work with business teams such as Brand teams, Sales and Marketing analysts to define business rules, define metrics. Provide data and analytics services for client specialty care products. Data analytics and reporting services. Experienced in data related reviews, specialty pharmacy and other patient services programs with close interaction with the Specialty Analytics and Reporting. Responsibilities Has worked extensively in the life sciences analytics space with hands on experience in LSH domain under consulting analytics The role demands for a highly dynamic professional who can work individually and provide guidance/interact to/with team members Relevant experience in data strategy and analytics in Pharmaceutical commercial - Sales and Marketing preferably in specialty brands Host business workshops (Brand, consumer marketing, Sales, Field, Value & Access, Payor Relations, Patient Excellence, etc.) Collate business questions/insights mapped to use cases (business goals) and identify internal and external Data Needs Evaluate Data Sources (existing internal and proposed external) FIA, DIA preparation to map data Assets required for insights (to support patient services and business objectives) Execute multiple reporting/analytics projects to meet quality requirements through establishing and following work plans, gathering business requirements, and coordinating with onshore and offshore teams Serves as onshore point of contact for Client and offshore team providing regular communication on project status, collects requirements, scopes analytics and reporting requests and coordinates with offshore team for delivery. Experienced with client management, scoping for projects Good understanding of Specialty Pharmacy business and data sets- such as IQVIA, Veeva, and other third-party data providers. Ability to successfully collaborate with client to understand requirements and propose solutions Experience with specialty analytics services like patient analytics, specialty marketing analytics, specialty launch support· Ensure delivery of projects within timelines Qualifications we seek in you! Bachelor's/Graduation or Equivalent degree Pharma experience with strong data sources knowledge preferably in Specialty care therapy areas Experience in leading the vendor meetings Good analytical skills and problem-solving skills. Experience in SQL Understanding of BI tools such as Tableau or similar preferred Effective communication and interpersonal skill. Preferred Qualifications/ Skills Overall candidate should have problem solving, macro-level research and analytics approach and good in numbers. Good Excel/Presentation skills Good project management and problem-solving skills Why join Genpact? Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation. Make an impact - Drive change for global enterprises and solve business challenges that matter. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress. Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let us build tomorrow together. The approximate annual base compensation range for this position is $150,000 to $160,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity. Work-from-Anywhere Roles - “Los Angeles California-based candidates are not eligible for this role” Location-based Roles : Danbury, CT area candidates are eligible for this role only.” Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.$150k-160k yearly 1d agoGeneral Manager - Burger King
Applegreen USA Welcome Centers Central Services
Customer service manager job in Bridgeport, CT
Career Opportunities with Applegreen USA Welcome Centers Central Services A great place to work. Current job opportunities are posted here as they become available. At Applegreen, we Refresh Travelers on their Journey… ApplegreenUSA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne's, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more. Our Core Values Our customers and communities are at the heart of everything we do. We value and develop our people. We are driven by pace, passion and performance. We seek opportunities and embrace change. Flexible Schedules Paid Time Off 401 (k) with Company Match Earned Wage Access - Pay on Demand Education Assistance Employee Referral Bonus Meal Discount Pet Insurance What You'll Do As the General Manager of a quick service restaurant (QSR), you will be responsible for managing the overall day‑to‑day operations and profitability of a food and beverage concept located inside of a travel plaza on a major highway. This position is charged with operating an assigned quick service restaurant (QSR) and leading a dedicated team that achieves or exceeds the targeted financial and performance metrics. Lead the day‑to‑day activities of associates and managers within the QSR to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards. Maintain operating budgets, inventory controls, food and labor costs, gross profit, and reporting. Ensure the QSR consistently meets or exceeds brand standards and food safety requirements. Foster an engaging work culture of learning, development, and recognition. Consistently recruit, develop, and retain a strong team to ensure appropriate staffing levels. Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of the QSR team. Monitor and enforce cash handling policies and procedures. Ensure compliance with company policies & procedures along with local, state, & federal laws. Address customer needs and resolve issues and complaints in a professional and timely manner, ensuring positive and long‑term customer relationships. Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance. Maintain seamless, cooperative relationships with business partners, vendors, and the communities. Essential Experience & Skills Ability to operate in and lead a team in a fast‑paced environment. Demonstrates team management, delegation and issue resolution skills and the ability to multi‑task. Uses judgment and discretion to resolve less routine questions and problems. Proven ability to drive profitable growth while improving customer and associate satisfaction. ServSafe Certification Preferred Requirements High school diploma or general education development (GED) equivalent 2+ years of experience as a supervisor or unit‑level manager in a quick service restaurant Available to work a flexible on‑site schedule approximately 50 hours per week including days, nights, weekends, and holidays. Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation. Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds. Occasionally attend meetings or travel to support other locations. This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands. Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW). #J-18808-Ljbffr$65k-125k yearly est. 1d agoGeneral Manager
Regis Corporation
Customer service manager job in Saint James, NY
DEPARTMENT: Operations SUPERVISOR: District Manager Our Company is committed to your success by providing you with the training and tools you need to be successful. Our success is based on your commitment to the guest. Guests come first and are the most important people in our business because they make our paychecks possible. GENERAL JOB DESCRIPTION Manages the operations and staff of a restaurant, including the execution of all Company policies, procedures, programs, and systems. Ensures achievement of objectives are reached in all areas while following all Company guidelines. Ensures ethical business practices. Provides leadership, direction, training, and development to subordinate managers and crew. Creates and maintains a "Delight Every Customer." environment. MAJOR DUTIES AND RESPONSIBILITES 5 - Star Talent Develops subordinates to maximize their contributions and future promotion opportunities. Executes proper training and development through established systems and practices. Ensures execution of the restaurant's Human Resource programs with a goal of retention. Ensures achievement of proper staffing levels. Utilizes ongoing system for the recruitment, development, recognition, and retention of restaurant management and Crew. Prepares and conducts quality, timely performance feedback and performance appraisals for store management and crew. Works with HR and District Manager to ensure expedient and appropriate resolution. Must be able to develop Crew and all levels of Management. Ensures proper execution of and compliance with Company policies and procedures. Works with District Manager to establish restaurant priorities, and develops and executes restaurant plans. Informally evaluates restaurant performance, receives and incorporates feedback from restaurant inspections, and implements action plans to improve restaurant ratings. Conducts regular managers' meetings to communicate and reinforce priorities. “A Cut Above” Customer Experience Trains, monitors, and reinforces food safety procedures to Management and Crew Members. Ensures all food safety procedures are executed according to Company policies and health/sanitation regulations; initiates corrective actions, as appropriate. Ensures the continual improvement of Quality, Service, and Cleanliness standards on all day parts, including the monitoring of food product quality. Ensures “A” Level result on the Operations Evaluation, including Customer Courtesy standards are met; implements corrective action as required Ensures protection of the Wendy's brand and company assets through restaurant compliance with Company policies and procedures. Evaluates restaurant performance at specified intervals using Company inspection form; coaches and retrains Managers as required. Growth and Profit Maximizes restaurant sales goals versus budget and prior year, including participating in marketing programs. Develops and implements appropriate plans to resolve unfavorable trends and enhance sales. Manages assigned restaurant requirements for new product rollouts/procedures. Maximizes profit goals versus budget and prior year. Manages food, labor, and paper costs and other controllable expenses to include store supplies, office supplies, and uniforms. Develops and implements appropriate plans to resolve unfavorable trends and enhance profits. Performs other job related duties as assigned or required. QUALIFICATIONS FOR THE JOB Education: High School Diploma or GED required 18 years old or older Experience: Minimum of 3 years line operations experience in the restaurant industry; or equivalent of education and experience. Other: Ability to learn and apply the standard operating procedures of the Company. Ability to learn and apply HR Policies and Procedures. P&L analysis and corrective measures. Demonstrated experience in Supervisory practices. Demonstrated experience Interviewing and identifying High Performing candidates. Knowledge of applicable Federal, State, and Local employment laws. Ability to execute training and development practices. Ability to satisfactorily complete recommended training programs such as Serve Safe and Phase Training. Able to achieve Serve Safe Certification. Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to react to change productively and handle other tasks as assigned. KEY COMPETENCIES Customer Orientation Organizing and Planning Results Orientation Problem Solving/Decision Making Financial Analysis Constructive Conflict PHYSICAL REQUIREMENTS Must be able to stand for long periods of time without a break. Must be able to work in hot and cold environments. Must be able to walk. Must be able to bend and kneel. Must be able to reach and grab. Must be able to work in loud environment. Must be able to see and hear. Must be able to wear a headset to take orders. Must be able to talk. Must be able to smell and taste. Must be able to lift up to 30 pounds. Must be able to travel to other locations, as necessary. Must be able to work in a fast paced environment and accomplish multiple tasks within established timelines. Must be able to concentrate and perform duties accurately. #J-18808-Ljbffr$53k-108k yearly est. 3d agoGeneral Manager, Growth Lead - Millwork & Interiors
Pho Prime, LLC
Customer service manager job in Islip, NY
A specialty trade contracting company is seeking an experienced General Manager to oversee operations and drive profitability. The ideal candidate will have 15+ years in the construction industry, excellent leadership skills, and the ability to implement efficient systems. This role offers a salary range of $135,000-$150,000 per year, along with a performance-based bonus and professional development opportunities. #J-18808-Ljbffr$135k-150k yearly 4d agoSalon Manager
Regis Haircare Corporation
Customer service manager job in Wallingford, CT
WHAT WE OFFER If you're looking for an opportunity to #UnleashYourPotential as a leader and Area Salon Leader, you've come to the right place. Leading with style, kindness, compassion, and care puts you a cut above the rest. We might be just what you're looking for. WHAT YOU'LL DO You'll be the heartbeat of the organization managing all operations and providing leadership and tools for success. Leading by example, you'll help your staff increase their clientele and the business. You will focus on the profitability of the salon and work through the ins and outs of the business by overseeing each salon organization. You will hire, recruit, train, and handle conflicts and client complaints with ease and professionalism. WE'D LOVE TO HEAR FROM YOU IF YOU MEET THESE QUALIFICATIONS Be able to manage multiple teams across different organizations (Salons) You lead by example, are customer service at your core, and can resolve challenges with professionalism. You know how to bring out the best in others by being the best yourself in training, developing your team, creating a positive work environment, providing guidance on business and technical competency matters, and always keeping the salon's bottom line in mind. You have a current cosmetology or barber license as required by state/provincial regulations. You can and want to work a flexible schedule, including evenings and weekends. You are tech savvy and can perform administrative tasks. You may be closing out the system at the end of the day. You need to know how to read, write, and do basic math. You need to be available to travel to mandatory meetings and training sessions, coaching positive atmosphere throughout the salons and the community. PHYSICAL REQUIREMENTS You need good eyesight to observe a guest's hair, including close vision, color vision and ability to adjust focus. If you enjoy moving around and staying active you can do that here. You'll be standing, lifting, and reaching for the stars. You need to be comfortable with lifting, bending, and performing repetitive movements, occasionally lifting 10-25 lbs. We use chemicals and fragrances in our treatments which you will smell. You must be ok with fragrances and chemicals. DISCLAIMER: "You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions."$39k-60k yearly est. 5d agoGeneral Manager
Stretchlab
Customer service manager job in New Haven, CT
🚀 Studio Manager - Fitness & Wellness | StretchLab Branford, CT - Stretchlab Shelton, CT 🌿 Lead. Inspire. Grow. Change lives through movement. Are you a people-first leader who thrives in fast-paced, community-driven environments? StretchLab Branford is looking for a passionate and results-oriented Studio Manager (General Manager) to lead our team, drive membership growth, and bring our mission of better movement and wellness to the Shoreline community. This is your chance to build a career in the booming fitness and wellness industry - while helping others live stronger, healthier, more flexible lives. 💼 Position: Studio Manager (General Manager) 📍 Location: Branford, CT or Shelton, CT 💰 Compensation: $52,000-$55,000 base + up to $30,000 annual performance bonuses (earn up to $80K+ total potential) 🕒 Schedule: Full-time 🌟 Why You'll Love StretchLab StretchLab is the nation's leader in one-on‑one assisted stretching, with 450+ studios across the U.S. As part of Stretch Ventures - one of the largest and fastest-growing StretchLab franchise groups - our mission is simple: to help people move better, recover faster, and live longer. At StretchLab Branford, you'll have the opportunity to make a meaningful impact - leading a dedicated team of fitness and wellness professionals while building a thriving local studio that serves the Branford, Guilford, and Shoreline communities. 🔹 What You'll Do Lead & Inspire: Manage daily studio operations and motivate a team of Flexologists and Sales Associates to deliver excellence every day. Drive Growth: Execute local marketing, community outreach, and sales strategies to expand our membership base and exceed monthly revenue goals. Build the Culture: Foster a fun, positive, and inclusive studio environment where clients and staff feel valued and supported. Deliver an Exceptional Experience: Ensure every client receives world‑class service and leaves feeling better than when they arrived. Develop Talent: Recruit, train, and mentor team members for success and career growth within the organization. Analyze & Improve: Track key performance indicators (KPIs), manage budgets, and optimize operations to meet company objectives. ✅ What We're Looking For 1+ years of experience in fitness, wellness, or retail management (fitness studio, gym, or boutique experience preferred) Proven record of achieving sales targets and driving business growth Strong leadership and communication skills to inspire and coach a diverse team Organized, proactive, and detail‑oriented with strong time management Passionate about health, fitness, and helping others improve their lives Tech‑savvy and comfortable using CRM or POS systems (AI‑driven tools a plus!) 💰 Compensation & Benefits Base Salary: $52,000-$55,000 (depending on experience) Bonus Potential: Earn up to $30,000 annually based on performance metrics Commission: 10% on first‑month memberships and 5% on package sales Benefits: Health Insurance (optional coverage) 401(k) plan with company match 2 weeks paid time off annually Complimentary StretchLab membership + employee discounts $250 annual professional development allowance 🌿 Why You'll Love Working With Us At StretchLab, we're more than a fitness studio - we're a wellness movement. You'll lead a team that's passionate about helping people move better and live healthier, all while growing your own career within a brand that's expanding rapidly across Connecticut. You'll have real autonomy, clear growth pathways, and a chance to make an impact on your community every single day. 📢 Ready to Take the Lead? If you're a motivated, people‑focused leader ready to grow your career in wellness management, we'd love to meet you. 👉 Apply today to become the Studio Manager at StretchLab- and help us bring the power of movement and flexibility to your community, one stretch at a time. 💪 #J-18808-Ljbffr$52k-55k yearly 1d agoGeneral Manager
Berkeley Group
Customer service manager job in Greenwich, CT
Berkeley Living is a dedicated rental offering from the Berkeley Group, combining five decades of expertise in creating high-quality homes and communities with a forward-looking approach to modern living. Established to redefine the rental experience, Berkeley Living delivers homes of exceptional design and craftsmanship, supported by an unwavering commitment to service, care, and attention to detail. Our developments are located within established, well-connected Berkeley communities, ensuring residents enjoy not only beautifully designed apartments but also thoughtfully curated public spaces, amenities, and excellent transport links. Every element has been considered to provide a seamless, stress-free experience, where flexibility meets the reassurance of a trusted and responsible landlord. At the core of Berkeley Living is a belief that renting should be as effortless as it is rewarding. We remove complexity, anticipate needs, and foster welcoming environments where individuals can feel truly at home. In doing so, we set a new benchmark for renting - one that prioritises quality, integrity, and excellence at every stage. Key Responsibilities This is an exciting opportunity for a highly motivated and experienced individual to lead the operations on a brand new BTR scheme due to open in Spring 2026. This role will oversee the delivery and day to day operations across one of our BTR developments. You will be responsible for driving your team to ensure seamless operational delivery and create a first-class resident experience. You will have overall responsibility for the operations and performance of the BTR community which will include the following: Operations Develop and implement operational plans to ensure the efficient day-to-day running of the scheme. Lead, motivate, and support the on-site team, fostering a positive culture with a strong focus on wellbeing and professional development. Oversee recruitment, induction, and ongoing training in line with company policies. Collaborate with central support teams to deliver outstanding customer service and resident engagement initiatives. Build and maintain strong local partnerships and community relationships. Champion sustainability initiatives aligned with Berkeley's Vision 2030 Strategy, including effective void utility management. Conduct bi-annual apartment visits to ensure lease compliance and identify maintenance needs. Ensure unit turnover processes meet agreed SLAs. Work closely with the estate management team to coordinate operations across the wider development. Finance Manage and monitor the scheme's operating budget, ensuring financial performance and value for money. Hold regular performance reviews with maintenance, marketing, and leasing teams, driving continuous improvement. Ensure timely rent collection and manage arrears in line with company policy, escalating where legal action is required. Health & Safety Ensure compliance with statutory legislation, working closely with the H&S and Compliance Manager. Oversee reactive maintenance, ensuring issues are correctly allocated and resolved promptly. Enforce H&S policies, ensuring all contractors follow safe systems of work. Conduct regular building inspections, addressing safety or security concerns with central support teams. Leasing & Marketing Collaborate with central leasing and marketing managers to ensure seamless communication and delivery. Support the Leasing Manager and team in conducting viewings, ensuring the “Berkeley Living” standard is upheld. Monitor and respond to all incoming enquiries in line with service levels. Ensure compliance with local licensing requirements, maintaining all necessary documentation. Proactively manage lease breaches, overseeing remediation and escalation where needed. Customer Service Represent the Berkeley Living brand by delivering exceptional service to residents, visitors, and contractors. Foster open communication with residents across multiple channels, supporting a strong sense of community. Host regular resident meetings, sharing updates, addressing concerns, and gathering feedback. Deliver the Resident Engagement Strategy, ensuring clear communication of building and fire safety information. Oversee resident events to strengthen engagement and retention. Actively seek ways to exceed expectations, driving positive feedback and reviews. Act as the escalation point for complaints, ensuring timely and effective resolution. Skills, Knowledge and Expertise Proven experience in operational management, ideally within build to rent/Living sector. Strong leadership skills with the ability to inspire and develop teams. Excellent financial acumen and budget management experience. A collaborative mindset with exceptional communication skills. A commitment to sustainability, safety, and delivering outstanding customer experiences. Benefits 25 days annual leave, increasing with service to 33 days. Health and wellbeing benefits including Private Medical Insurance. Lifestyle benefits including access to an online discount platform. Berkeley Foundation volunteer day. Private pension plan. Group life assurance. The standard full-time working hours in the office are 8am-5pm with core working hours 9am-4pm. Internal applicants: If you're an internal applicant, please ensure you've informed your line manager of your intention to apply for this position. #J-18808-Ljbffr$51k-79k yearly est. 2d agoCustomer Service Manager
Polarson
Customer service manager job in New Haven, CT
Basic Skills Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Talking to others to convey information effectively. Understanding written sentences and paragraphs in work related documents. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Understanding the implications of new information for both current and future problem-solving and decision-making. Social Skills Actively looking for ways to help people. Persuading others to change their minds or behavior. Being aware of others' reactions and understanding why they react as they do. Adjusting actions in relation to others' actions. Bringing others together and trying to reconcile differences. Complex Problem Solving Skills Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Technical Skills Watching gauges, dials, or other indicators to make sure a machine is working properly. Analyzing needs and product requirements to create a design. Writing computer programs for various purposes. Generating or adapting equipment and technology to serve user needs. Conducting tests and inspections of products, services, or processes to evaluate quality or performance. System Skills Considering the relative costs and benefits of potential actions to choose the most appropriate one. Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Resource Management Skills Managing one's own time and the time of others. Motivating, developing, and directing people as they work, identifying the best people for the job. Determining how money will be spent to get the work done, and accounting for these expenditures. Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. Desktop Computer Skills Databases - Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information. Graphics - Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs. Internet - Using a computer application to create, manipulate, edit, and show virtual slide presentations. Navigation - Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest. Presentations - Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail). Spreadsheets - Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs. Word Processing - Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents Task Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Solicit sales of new or additional services or products. Order tests that could determine the causes of product malfunctions. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. Review insurance policy terms to determine whether a particular loss is covered by insurance. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Work Activities Getting Information obtain information from individuals Interacting With Computers use computers to enter, access or retrieve data Communicating with Persons Outside Organization interview customers write business correspondence Communicating with Supervisors, Peers, or Subordinates Establishing and Maintaining Interpersonal Relationships Making Decisions and Solving Problems make decisions Updating and Using Relevant Knowledge use knowledge of investigation techniques use knowledge of written communication in sales work use telephone communication techniques Processing Information examine financial documents to verify issue calculate rates for organization's products or services detect discrepancies on records or reports Resolving Conflicts and Negotiating with Others resolve customer or public complaints Organizing, Planning, and Prioritizing Work$57k-104k yearly est. 60d+ agoCustomer Service Manager
Gamer's Choice
Customer service manager job in Islandia, NY
We are seeking a Customer Service Manager to join our team. In this role, you will be responsible for responding to customer inquiries, resolving complaints, and ensuring every customer receives timely, accurate, and empathetic support. You'll communicate with customers across multiple channels, including email, social media, etc., to provide exceptional service that strengthens our brand reputation and enhances customer satisfaction. In addition, you will manage a team of Customer Service Representatives, ensuring that they are providing high-quality service, consistent with Gamer's Choice's standards. Key Responsibilities: Manage a team of Customer Service Representatives, ensuring high-quality customer service is provided to all of our customers. Respond promptly and professionally to customer inquiries via email, social media, and other platforms. Resolve customer complaints by identifying the issue, determining the cause, selecting and communicating the best solution, and following up to ensure resolution. Manage and track incoming customer requests using the company's CRM system. Provide accurate information regarding products, services, policies, and order status. Maintain a positive, empathetic, and professional attitude toward customers at all times. Monitor social media channels for customer feedback, questions, and complaints. Craft clear, brand-appropriate responses while maintaining professionalism in public comment threads. Escalate sensitive issues to the appropriate team members/leadership team. Work closely with internal teams, including sales, fulfillment, and marketing, to resolve customer issues. Document common issues and customer feedback to help inform process improvements and product enhancements. Qualifications: 2 - 4 years of management experience in a Customer Service environment 5+ years of customer service experience, preferably in a fast-paced or customer-centric environment. Strong written communication skills with the ability to adapt tone depending on the platform (email vs. social media). Experience using CRM or ticketing systems. Comfortable navigating multiple digital tools and multitasking between channels. Ability to remain calm under pressure and handle difficult customer interactions with empathy and patience. Strong problem-solving skills and attention to detail. Experience managing customer communications on social media is a plus. Benefits: Health, dental, and vision insurance Paid time off 401k Employee Discounts Gym Membership Reimbursements Salary Range: $25.00 - $40.00 DOE EEO/AAP Statement: Gamer's Choice is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. Gamer's Choice is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so, too, may the essential functions of the position.$25-40 hourly 16d agoCustomer Service Manager
Raymour & Flanigan Furniture
Customer service manager job in Newington, CT
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! Expectations: * Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request. * Successfully lead, build and develop a team for modeling service excellence * Maintain associate payroll, benefit and performance information * Hire, coach, mentor and develop associates * Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized. * Display initiative to succeed in an entrepreneurial culture. * Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills. * Multi- task within a fast paced service environment. * Manage time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations. * Provide responsive communication of information to Director of Customer Care, associates and customers. * Proactively resolve escalated customer issues. * Able to identify opportunities and find solutions for continuous improvement * Problem-solve, organize and balance multiple priorities within a fast-paced environment. * Maintain composure when handling unexpected challenges and competing demands. * Perform additional functions that may be assigned at the discretion of management. Qualifications: * Minimum three years' management experience in a customer service or retail environment. * Proficient in PC-based applications. * Leadership skills required. * Bachelor's degree preferred. * Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events. Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.$35k-54k yearly est. 31d agoCustomer Service Supervisor
Geico Commack
Customer service manager job in Commack, NY
Job Description Join GEICO Commack, a dynamic and innovative team situated in the heart of Commack, New York. We are on the lookout for a Customer Service Supervisor who thrives in a vibrant environment and enjoys leading a team to new heights. As part of GEICO Commack, you will have the opportunity to work closely with a talented group of individuals dedicated to delivering exceptional service. In this on-site role, you will play a crucial role in ensuring that our customer service teams provide the best possible experience for our valued clients. Your leadership will be vital in fostering a positive work atmosphere, implementing effective service strategies, and exceeding customer expectations. If you're passionate about customer service and leadership and seek to create a meaningful impact while contributing to our company's success, GEICO Commack is the place for you. We invite you to become a driving force in our team-oriented culture. Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Hands on Training Career Growth Opportunities Retirement Plan Profit Sharing Comfortable Work Environment Team Outings Monthly Bonus Program Responsibilities Leadership: Oversee the daily operations of the customer service team, ensuring that all client inquiries and issues are resolved promptly and efficiently. Performance Monitoring: Track and evaluate team performance against service metrics, providing feedback and coaching where necessary to enhance customer satisfaction. Training and Development: Facilitate the onboarding and ongoing training of customer service representatives, fostering a supportive and knowledge-sharing environment. Problem Resolution: Act as an escalation point for complex customer issues, working to deliver swift and effective solutions. Communication: Maintain open lines of communication with other departments to ensure smooth operations and a unified approach to customer care. Continuous Improvement: Identify opportunities for process improvements within the customer service department to enhance productivity and service quality. Reporting: Prepare regular reports on customer service activities, trends, and team performance for senior management review. Requirements Experience: Proven experience in an insurance customer service role, with at least 2 years in a supervisory or managerial capacity. GEICO Supervisory experience preferred. Bilingual (English/Spanish) preferred. Leadership Skills: Strong leadership abilities with the capability to inspire and motivate a team. Communication: Excellent written and verbal communication skills. Problem-Solving: Demonstrated ability to solve problems efficiently and effectively. Time Management: Strong organizational skills with an ability to manage multiple tasks and priorities. Analytical Skills: Ability to analyze data and identify trends for improvement. Education: A bachelor's degree in Business, Management, or a related field is preferred. Customer-Focused: Passionate about delivering exceptional customer service and meeting the needs of clients. Flexibility: Willing to work in a dynamic, fast-paced environment.$38k-59k yearly est. 4d agoTravel Plaza QSR General Manager - Lead a Fast-Paced Team
Applegreen USA Welcome Centers Central Services
Customer service manager job in Bridgeport, CT
A major food service provider in Bridgeport, Connecticut, is seeking a General Manager for their quick service restaurant located in a travel plaza. Responsibilities include managing daily operations, ensuring customer satisfaction, and leading a dedicated team to achieve financial goals. The ideal candidate will have at least 2 years of supervisory experience in a similar environment, possess strong leadership skills, and be available for a flexible schedule. This position offers competitive benefits and a dynamic work environment. #J-18808-Ljbffr$65k-125k yearly est. 1d agoGeneral Manager
Regis Corporation
Customer service manager job in Hauppauge, NY
DEPARTMENT: Operations SUPERVISOR: District Manager Our Company is committed to your success by providing you with the training and tools you need to be successful. Our success is based on your commitment to the guest. Guests come first and are the most important people in our business because they make our paychecks possible. GENERAL JOB DESCRIPTION Manages the operations and staff of a restaurant, including the execution of all Company policies, procedures, programs, and systems. Ensures achievement of objectives are reached in all areas while following all Company guidelines. Ensures ethical business practices. Provides leadership, direction, training, and development to subordinate managers and crew. Creates and maintains a "Delight Every Customer." environment. MAJOR DUTIES AND RESPONSIBILITES 5 - Star Talent Develops subordinates to maximize their contributions and future promotion opportunities. Executes proper training and development through established systems and practices. Ensures execution of the restaurant's Human Resource programs with a goal of retention. Ensures achievement of proper staffing levels. Utilizes ongoing system for the recruitment, development, recognition, and retention of restaurant management and Crew. Prepares and conducts quality, timely performance feedback and performance appraisals for store management and crew. Works with HR and District Manager to ensure expedient and appropriate resolution. Must be able to develop Crew and all levels of Management. Ensures proper execution of and compliance with Company policies and procedures. Works with District Manager to establish restaurant priorities, and develops and executes restaurant plans. Informally evaluates restaurant performance, receives and incorporates feedback from restaurant inspections, and implements action plans to improve restaurant ratings. Conducts regular managers' meetings to communicate and reinforce priorities. “A Cut Above” Customer Experience Trains, monitors, and reinforces food safety procedures to Management and Crew Members. Ensures all food safety procedures are executed according to Company policies and health/sanitation regulations; initiates corrective actions, as appropriate. Ensures the continual improvement of Quality, Service, and Cleanliness standards on all day parts, including the monitoring of food product quality. Ensures “A” Level result on the Operations Evaluation, including Customer Courtesy standards are met; implements corrective action as required Ensures protection of the Wendy's brand and company assets through restaurant compliance with Company policies and procedures. Evaluates restaurant performance at specified intervals using Company inspection form; coaches and retrains Managers as required. Growth and Profit Maximizes restaurant sales goals versus budget and prior year, including participating in marketing programs. Develops and implements appropriate plans to resolve unfavorable trends and enhance sales. Manages assigned restaurant requirements for new product rollouts/procedures. Maximizes profit goals versus budget and prior year. Manages food, labor, and paper costs and other controllable expenses to include store supplies, office supplies, and uniforms. Develops and implements appropriate plans to resolve unfavorable trends and enhance profits. Performs other job related duties as assigned or required. QUALIFICATIONS FOR THE JOB Education: High School Diploma or GED required 18 years old or older Experience: Minimum of 3 years line operations experience in the restaurant industry; or equivalent of education and experience. Other: Ability to learn and apply the standard operating procedures of the Company. Ability to learn and apply HR Policies and Procedures. P&L analysis and corrective measures. Demonstrated experience in Supervisory practices. Demonstrated experience Interviewing and identifying High Performing candidates. Knowledge of applicable Federal, State, and Local employment laws. Ability to execute training and development practices. Ability to satisfactorily complete recommended training programs such as Serve Safe and Phase Training. Able to achieve Serve Safe Certification. Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to react to change productively and handle other tasks as assigned. KEY COMPETENCIES Customer Orientation Organizing and Planning Results Orientation Problem Solving/Decision Making Financial Analysis Constructive Conflict PHYSICAL REQUIREMENTS Must be able to stand for long periods of time without a break. Must be able to work in hot and cold environments. Must be able to walk. Must be able to bend and kneel. Must be able to reach and grab. Must be able to work in loud environment. Must be able to see and hear. Must be able to wear a headset to take orders. Must be able to talk. Must be able to smell and taste. Must be able to lift up to 30 pounds. Must be able to travel to other locations, as necessary. Must be able to work in a fast paced environment and accomplish multiple tasks within established timelines. Must be able to concentrate and perform duties accurately. #J-18808-Ljbffr$53k-108k yearly est. 3d agoGeneral Manager
Pho Prime, LLC
Customer service manager job in Islip, NY
🏗️ Drive Strategic Growth at the Top - Join Interior Specialties Group as General Manager! 🏗️ General Manager Company Name: Interior Specialties Group Pay Range: $135,000-$150,000 per year + Year-End Bonus Industry: Millwork / Carpentry / Glazing / Interiors (Residential, Commercial) Job Overview Interior Specialties Group is seeking a visionary and experienced General Manager to lead the company into its next phase of growth. This executive-level, onsite role will oversee all operational, financial, and strategic functions of the business. The ideal candidate will bring 15+ years of construction industry experience, excellent leadership skills, and a proven ability to implement efficient systems, grow high-performing teams, and drive profitability in a specialty trade contracting environment. Who We Are Interior Specialties Group (ISG) is a trusted name in architectural millwork and interior glazing, proudly serving New York's residential and commercial sectors. With over a decade of success, ISG is known for precision craftsmanship, timely delivery, and a customer-first approach. We value hard work, strategic leadership, and team collaboration. Learn more about our work at ************ Key ResponsibilitiesOperational Leadership Direct daily company operations, ensuring seamless coordination across departments. Implement operational procedures that enhance efficiency, reduce waste, and improve project delivery timelines. Evaluate and improve performance across projects, personnel, and processes. Team Management Lead, mentor, and support department heads, field supervisors, and staff. Build a culture of accountability, collaboration, and continuous improvement. Establish performance benchmarks and drive team development. Develop, manage, and adjust company budgets to align with business goals. Monitor financial health, margins, and cost structures. Lead financial planning and implement controls to drive profitability. Client & Partner Relations Cultivate and maintain relationships with clients, architects, engineers, and subcontractors. Address client concerns proactively and ensure service excellence Identify new market opportunities and support business development initiatives. Compliance & Safety Ensure all operations adhere to OSHA regulations and industry quality standards. Promote and enforce safe jobsite practices across all projects. Strategic Planning Shape and execute long-term growth strategies. Monitor market trends and adjust business plans accordingly. Expand ISG's presence through intelligent market positioning and innovation. Qualifications Bachelor's degree in construction management or related field (or equivalent experience). 15+ years of experience in the construction industry, with 5+ in senior leadership. Strong leadership and strategic planning capabilities. Excellent communication, problem-solving, and decision-making skills. Proven financial acumen with budgeting and forecasting experience. Deep understanding of architectural millwork, glazing systems, and specialty trade operations. Proficient in Microsoft Office and project management software. Benefits Competitive Salary + Performance-Based Year-End Bonus Professional Development & Leadership Training Generous PTO Policy 1 week vacation after 90 days + 6 paid holidays 2 weeks vacation after 3 years + 6 paid holidays 3 weeks vacation after 5 years + 6 paid holidays Tech Package (smartphone or tablet) Weekly Pay Cycle Uniforms Provided Safety Equipment Provided Supportive, Growth-Oriented Company Culture Schedule Full-Time - Monday through Friday, 7:00 AM to 5:00 PM Location Onsite at company headquarters in Ronkonkoma, NY A equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status. A background check will be completed as part of the onboarding process, in compliance with applicable laws. #J-18808-Ljbffr$135k-150k yearly 4d agoGeneral Manager
Stretchlab
Customer service manager job in Stamford, CT
🚀 Now Hiring: General Manager - StretchLab (Stamford Area) 🚀 Are you a motivated, results‑driven leader with a passion for fitness, wellness, and building high‑performing teams? Do you thrive in a fast‑paced, people‑focused environment where your impact directly drives results - and your earning potential has no ceiling? StretchLab is seeking an exceptional General Manager to lead our studio, grow our community, and elevate our team to new heights. This is your opportunity to join the fastest‑growing brand in boutique fitness, develop as a leader, and shape the future of a studio that changes lives every day through movement. 💼 Position: General Manager 📍 Location: Stamford Area 💰 Base Salary: $52,000 - $58,000 annually (based on experience) 💸 Earnings Potential: Unlimited Commission + Uncapped Bonus Opportunities 📈 Career Growth: Fast‑track leadership development in a rapidly expanding company 🌟 Why StretchLab? StretchLab is the industry leader in one‑on‑one assisted stretching, helping clients improve flexibility, mobility, and overall well‑being. As part of Xponential Fitness, we're expanding rapidly nationwide - and right here in your community. We're more than a fitness brand - we're a career launchpad. Many of our leaders started exactly where you are now and grew with us as we opened new locations. We invest in developing leaders, provide hands‑on training, and give you the tools to build a rewarding career in wellness. 🔹 What You'll Do: Lead & Inspire - Oversee daily operations while motivating a team of Flexologists & Sales Associates to deliver excellence. Drive Sales & Growth - Build membership through sales, community outreach, and innovative marketing. Deliver Outstanding Client Experiences - Ensure every member feels valued, supported, and motivated to keep coming back. Own Studio Operations - Manage schedules, budgets, and performance metrics with a detail‑oriented approach. Develop Your Team - Recruit, train, and mentor staff to reach both individual and studio‑wide goals. ✅ Who We're Looking For: 1+ years in a management role (fitness, wellness, hospitality, or retail preferred) Proven sales skills with a record of hitting or exceeding goals Strong leadership and team‑building abilities Exceptional communication & customer service skills Passion for health & wellness - and inspiring others to live better Tech‑savvy and open to using AI‑driven tools for efficiency and growth 💰 Compensation & Benefits: Base Salary: $52,000 - $58,000 annually (based on experience) Unlimited Commission + Uncapped Bonus Potential - Your earning power is in your hands 401(k) with Company Match Medical, Dental, and Vision Insurance with cost share Two Weeks PTO Complimentary StretchLab membership & employee discounts 🌿 Why You'll Love It Here: This is not a static job - it's a growth path. You'll have the opportunity to prove yourself, advance quickly, and earn as much as your results allow. If you're ready to be part of something exciting, lead a passionate team, and transform lives (including your own), StretchLab is where you'll make it happen. 📢 Ready to lead and grow with us? Apply today and let's see how far you can stretch your career. 💪 #J-18808-Ljbffr$52k-58k yearly 2d ago
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Learn more about customer service manager jobs
How much does a customer service manager earn in Milford, CT?
The average customer service manager in Milford, CT earns between $43,000 and $136,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Milford, CT
$77,000
What are the biggest employers of Customer Service Managers in Milford, CT?
The biggest employers of Customer Service Managers in Milford, CT are:
- Polarson
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