Customer service manager jobs in Milford, DE - 428 jobs

Join the High-Flying Team at ALOFT AeroArchitects! Ready to elevate your career? At ALOFT AeroArchitects, we seek talented professionals in airplane maintenance, modification, and completion. We craft exceptional client experiences by pushing the boundaries of luxury, performance, and safety. Join our crew! If you're looking for a career where you can make a real impact and work on cutting-edge and luxury aircraft, look no further. Join us at ALOFT AeroArchitects and let's take aviation to new heights! SUMMARY Develop and maintain professional account management relationships with Company internal and external customers while continually improving level of customer satisfaction. Work cooperatively with the Company sales team and members of supply chain to expedite Customer orders, increase sales volume to existing customers, and attract and retain new customers while meeting or exceeding assigned sales quotas at appropriate gross margins. Assist in the development of a professional Customer Service organization by providing junior and senior level Customer Service Representatives with training, guidance, and assistance. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain close professional working relationships with Company Customers and OEMs to ensure effective lines of communication are maintained and any issues encountered are resolved quickly and completely. Generate new and repeated sales by providing product and technical information in a timely manner. Ensure Customer Orders are entered promptly and correctly in MRP system (CIMA) and monitored and expedited through to ensure all Customer Orders are on schedule until delivery to our customers. Assist Customers in developing delivery schedules that support their requirements and ensure these delivery commitments are met and provide follow up information on shipments and delivery. Assist Customers in identifying correct parts required by researching drawings, parts catalogs, and wiring diagrams as required. Educate the customer on the benefits of company products and proactively recommend additional required items needed to increase customer satisfaction and improve product sales. Act as each Customer's advocate to ensure all their requirements and expectations are clearly communicated with Company personnel and fulfilled. Determine customer requirements and expectations to recommend specific product or solutions. Present price, credit, and terms in accordance with company policy. Exercise discretion & independent judgment with respect to matters of significance. Maintain daily liaison with internal departments as necessary to ensure that we maintain our Boeing Gold rating and Customer orders are of the highest quality rank and are being processed, manufactured, and shipped in accordance with the PO schedule. Review the Boeing rating and contest any and all errors to ensure accuracy of the rating. Assist Program Management by establishing required MLN's and WO's, notifying affected parties of authorized budgets, statements of work, and other related time-charging information. Coordinate account activity with other departments and Supply Chain on any unexpected increases and decreases in demand for product to ensure workload and delivery dates are achievable and maintained. Assist in the identification and development of strategic Parts / Service and Repair Kits to help simplify Customer Order processing and ensure Customers have the correct parts in the correct quantities to perform their ongoing maintenance activities. Set-up and maintain customer files and portals as required. Assist accounting personnel in collections efforts as required. Monitor & Apply company warranty policies and assist in the investigation of warranty claims submitted by customers for all products. Participate in the parts and service pricing to develop the underlying cost of goods and have an understanding of the cost factors and risk in the pricing strategy of Company products to establish market benchmarks for price acceptability and strategies around ‘go to market' catalog and custom part/service pricing in accordance with company policy. Act as the Customer Liaison for non-project support of the Customers while onsite or in support of travel to and from our site. Build relationships of support and trust to continuously offer assistance and monitor their satisfaction. Support requirements will be to offer hotel, rental car, local recommendations, and other information and to ensure the customer offices area is stocked as necessary to ensure they have all info and access to make their stay pleasant. Use this relationship to ensure we're also support their ongoing spare parts and technical services support needs for post project activity, including spare parts provisioning etc. Work closely with the PM and appropriate Sales Director at ALOFT to align on communications and fulsome support. Send and follow up on Customer surveys for all sales and services. Monitor and Identify trends in customer satisfaction and dissatisfaction and make recommendations to direct manager for mitigations or by utilizing the relevant CA/PA/OFI modules in Q Pulse. Manage time effectively, meet personal goals, and work effectively with other members of the customer service team. Perform on-call Duties as required to include 24/7 support. Duties will require responding to all customer inquiries via phone, cell phone, and computer. A company cell phone will be provided. Maintain proficiency in using personal computer and software. Responsible for Complete initial / recurrent training requirements in a timely manner. Other duties may be assigned. SUPERVISORY RESPONSIBILITIES Assign duties and examine work for exactness, completeness, and conformance. Assist in carrying out administrative duties such as time and attendance, incident reports, accident reports, etc. in a timely manner. Provide motivation, training and general guidance for the Customer Service staff. ADDITIONAL RESPONSIBILITIES The individual employed in this position is expected to dress appropriately (determined by area in which their work is performed), report to work on time, have excellent work habits, and have a cooperative and positive attitude in the work setting; exhibits respect and professionalism when interacting with customers, and all employees; must adhere to company policies, procedures and safety standards. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Associates Degree with four plus years related experience or High School education or equivalent reading, writing, and math abilities. Diploma with six plus years related work experience. Strong research skills and the ability to work independently or with minimal supervision. Effective computer skills; Microsoft Office software and other company and discipline specific software applications. Ability to build positive relationships and to maintain cross-functional partnerships. Effective written and verbal communication skills. Effective analytical and problem-solving skills. Must be detail oriented with the ability to multi-task. Ability to read and interpret engineering drawings. Ability and willingness to work extended hours, when needed. LANGUAGE SKILLS Read, write and understand the English language. Ability to read, write, analyze, and interpret complex contracts, legal documents, technical documents, engineering drawings, regulations, procedures and manuals. CERTIFICATES, LICENSES, REGISTRATIONS None. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standard safety precautions are required in all areas where hazardous conditions exist. TRAVEL Occasional travel may be required; the employee filling this position must be willing to travel on short notice and possibly for extended periods. WORK ENVIRONMENT The following work environment and characteristics described are representative of those an employee encounters while performing the essential functions of this job. Standard office environments. Exposure to noise, smells, dust and fumes typically associated in an aviation environment. Close proximity to several industrial hazards including electrical, mechanical and chemical. SAFETY STATEMENT All employees have a responsibility to cooperate in promoting and maintaining a safe and healthy work environment, to take reasonable care of their own health and safety and to encourage the health and safety of all other team members. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive

Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Insurance Customer Service Representative - State Farm Agent Team Member. Insurance experience is not required, we will train the right person with the right skill set! We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Must have or be willing to obtain an active Property and Casualty insurance license. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... Salary plus Bonus/Commission Paid Time Off (vacation and personal/sick days) Retirement plan with Matching Contribution Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license (required) Life and Health license (required) Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

The Customer Success Manager (CSM) is a vital orchestration point throughout the customer lifecycle. The CSM is responsible for sustaining client relationships built on trust, problem solving and customer satisfaction. The ideal candidate is highly energetic, well-spoken, and focused on understanding the ComTec product set to provide solutions, as well as identify opportunities to add value to our customers. A successful CSM will be driven to achieve customer satisfaction, introduce new products\services and always have the pulse of ComTec' s client base. The CS Team is broken into 3 levels with 1 being the entry level position to the team. This role will begin with taking ownership of Tier 3 accounts. This will involve engagement on the accounts on a twice a year cadence. Identifying if these accounts should be moved to Tier 2. Engage in the day to day activities on these accounts, as well as working with the more senior CSMs to gain experience on the higher level accounts, and product knowledge. THIS POSITION IS HYBRID, HEADQUARTERS LOCATED IN VINELAND, NJ. Essential Duties & Responsibilities Ensure clients continuously renew with services while closely managing each client and their evolving business needs. Gather client insight into additional services, applications or offerings that are requested and resent back to ComTec Executive leadership team. Provide platform training for new and existing customers. Be fearless in suggesting changes that improve ComTec' s customers experience across all departments. Work closely with Marketing to develop collateral needed to support Customer Success activities. Work closely with Channel Development to ensure Customer Success activities are inclusive of Channel partners. Manage existing contracts and contract renewals for all products and services. Mediate troubles, billing disputes & surveys. Communicate with existing clients (via telephone and site visits) to resolve problems, complete satisfaction surveys. Maintain daily activities in business management platform to track interactions. Provide daily/weekly updates to manager on individual activity. Interact routinely with Sales and Marketing Teams and interdepartmentally to discuss customer account improvements, leads, as well as recommend improvements. Other duties assigned by management. Assist with building client facing literature, training, and messaging. Competencies Excellent verbal, written, interpersonal & presentation skills - training experience a plus. Ability to solve practical problems, provide clear and concise resolution in a timely manner, with an exceptional understanding and commitment to exceeding customer expectations. Motivational team player, yet performs well independently. Strong business acumen. Organized & detail oriented, especially in fast-paced, empowered environment. General technology background & commitment to learning ComTec products in a detailed manner. Experience Minimum of 2 years CSM experience or Account Management experience. Entry level sales or BDR/SDR experience a plus. Training experience a plus Experience in the Telecom industry a plus Salesforce experience would also be helpful EOE

Monarch/Brandywine Senior Living Company Culture and Values: At Monarch Communities, we value compassion, innovation, and community. Our team is committed to making a meaningful impact on the lives of our residents and fostering a collaborative and supportive work environment. Job Description The Caregiver will report to Health & Wellness Director. The Caregiver is a Part-Time, non-exempt, hourly position. Schedule: Full-Time: 6:30am-2:30pm; 2:30pm-10:30pm Salary Range: $21.00 - $22.50 Hourly Job Overview - Assists residents in all aspects of their daily life as indicated in the resident's care plan, including personal care, food service, housekeeping, laundry, behavior management, socialization, and activities. Responsibilities and Duties Provide resident care to residents that include bathing, dressing, toileting, and feeding, as outlined in their care plan Maintain the safety, comfort, dignity, and confidentiality of all residents Escort residents to meals and activities Ensures all assigned residents are clean, neatly dressed and groomed, safe, and fed during assigned shifts Document all services provided to your assigned residents during your shift Report any change of condition in a resident immediately to your supervisor Qualifications Certified Nursing Assistant or Certified Home Health Aid Knowledge and experience in working with the elderly population, preferred dementia experience Physical Abilities While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell. An individual in this position will be required to lift or carry weight in up to 50 lbs. Intermittent physical activity includes lifting and supporting residents. The associate must use proper body mechanics. Additional Information Benefits Offered(Full Time): Health Insurance: Medical/Rx, Dental, and Vision Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability Basic Life & Accidental Death & Dismemberment (AD&D) Insurance FSA (Commuter/Parking) Employee Assistance Program (EAP) 401(k) Retirement with Company Match Paid Time Off (PTO) and Holidays Tuition Reimbursement Other Compensation Programs: Employee Referral Bonus Resident Referral Bonus Equal Opportunity Statement: Monarch Communities and Brandywine Senior Living is an Equal Opportunity Employer. We comply with all applicable federal, state, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

🕒 Shift Hours: 8am - 5pm, Monday - Friday 💲 Competitive Compensation - $60,000 - $80,000, annually Make the Right Connection-Build Your Career with Dixon! The Dixon Group is seeking a dynamic, hands-on Customer Service Supervisor to lead our Customer Service team. This is a critical leadership role that bridges the gap between our customers and our internal manufacturing and distribution teams. You will be accountable for executing our plans, optimizing operating procedures, and ensuring our customers receive the highest level of technical support and rapid delivery worldwide. The Dixon Group is a global, family-owned manufacturing company with a history of over 100 years of operation in the U.S.A. Based in Chestertown, Maryland, with distribution centers located worldwide. The company has a diverse workforce and a strong values-based culture. As an innovator in the hose coupling industry, our mission is to provide real solutions for our customers while fostering a supportive and collaborative work environment. At The Dixon Group, we value the contributions of our Military Veterans and proudly employ our nation's heroes. Veterans are strongly encouraged to apply. As a leader, you will be expected to foster an entrepreneurial spirit, mentoring your team to not just process orders, but to act as proactive problem-solvers and brand ambassadors who embody our values. 🎧 What You'll Do: Direct and mentor a team of 10 - 15 Customer Service Reps to reach their full potential. You will provide your staff with genuine opportunities to influence the decision-making process. Develop departmental systems and goals to ensure superior customer service and operational efficiency. Oversee the end-to-end order cycle-from inquiry to delivery-ensuring we maintain our reputation for quality products and rapid delivery. Partner with Engineering and Manufacturing to resolve complex inquiries while ensuring all solutions align with our commitment to safety. Develop strategies to "delight" high-value accounts, acting as a responsible corporate citizen in every interaction. Utilize data to identify trends, ensuring we remain the most accessible and "easiest" partner in the industry. Prepare performance reports for executive leadership and manage the departmental budget with transparency and integrity. 🎯 What We're Looking For: Bachelor's degree in Business or related field required. Minimum 7 years in Customer Service within a manufacturing or industrial setting. At least 5 years of experience in a Supervisory or Management role, with a proven track record of accountability. Advanced proficiency in ERP software and data analysis tools. Exceptional skills with the ability to build trustworthiness and rapport with diverse stakeholders. Deep understanding of industrial regulations and a commitment to safe and ethical business practices. Excellent customer service and management skills Effective coaching and leadership ability Excellent interpersonal skills and ability to instill a teamwork environment 🌟 What We Offer: Medical, dental, and vision insurance for you and your family Competitive salary Bonus programs 401K retirement plan Training opportunities Tuition reimbursement Paid vacation, PTO, and holidays Gym reimbursements, and more! Join us and be a part of a team that values your contributions and supports your goals! The Dixon Group is an equal opportunity employer. It is the Company's policy and practice to recruit, hire, train, and promote individuals, as well as to administer all personnel actions, compensation, and benefits, without regard to race, religion, color, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, marital status, ancestry or national origin, age, disability, family medical history or genetic information, veteran status, military service, or any other factors protected by applicable law. This policy extends to all employees and applicants and to all aspects of the employment relationship. The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)

**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. **About the Team:** Our Services and Distribution Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers' goals with our broad set of products. We pride ourselves on fostering a supportive and innovative environment where every team member is encouraged to contribute their unique skills and expertise. Together, we strive to exceed customer expectations and drive significant business growth. **About the Role:** The Enterprise Customer Account Manager will be focused on selling into Enterprise Services and Distribution named accounts in an assigned geographic territory. This position requires an individual who can successfully build and grow existing customer relationships selling our full suite of products. A successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives. **Key Responsibilities:** + Strengthen and expand customer relationships through regular and frequent face-to-face interactions designed to drive sales growth. + Attend industry events, trade shows, and conferences relevant to your customer base. + Proactively develop, utilize, and maintain a deep understanding of the customer's industry. + Advise, consult, and support customers on best and next practices in the utilization and expansion of services. + Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. + Collaborate with internal stakeholders to develop and maintain Annual Account Plans and Relationship Maps for each assigned account. + Build strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account. + Leverage your sales management team, UKG executive sponsors, and in-person meetings to strengthen these relationships. + Conduct at least two in-person business reviews with the customer annually, covering adoption, support, and roadmap discussions. + Share new product offers and innovations during business reviews to drive sales. + Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams. + Maintain accuracy of account contacts and sentiment in SFDC, including a rolling four-quarter pipeline. **Basic Qualifications:** + At least 8 years of experience driving full cycle sales management process + Proven experience with a mix of transactional and strategic deals, ranging from 9-12 month sales cycles. + Demonstrated ability to consistently exceed a $1 million+ quota year over year, maintaining a pipeline three times the quota. + Experience selling SaaS solutions, preferably in HCM, WFM, Payroll, or ERP **Preferred Qualifications:** + Proven track record of building and growing customer relationships in an Enterprise territory. + Experience building strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account. + Strong consultative selling skills with the ability to understand customer/prospect business requirements. + Excellent communication and presentation skills. + Ability to work collaboratively with internal stakeholders and leverage executive relationships. + Experience with Sandler, Challenger, Powerbase Selling methodology or similar Sales methodology + Superior negotiation, written and verbal communication skills + Up to 50% travel **Equal Opportunity Employer: ** UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster (************************************************************************************************** and its **supplement** . UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Disability Accommodation in the Application and Interview Process:** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . **Pay Transparency:** The base salary range for this position is $170,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *************************** It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

Job DescriptionBenefits: Company parties Free food & snacks Opportunity for advancement Training & development Part-Time Customer Service Manager State Farm Insurance Agent located in Berlin, MD is seeking an outgoing, career-oriented professional to join their team. ROLE DESCRIPTION: As a Customer Service Manager - State Farm Agent Team Member with Derrick Elzey - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. Responsibilities Highlighted focus on Tier 1 Service and Financial Service Admin Support Handle unlicensed/clerical activities (not an exhaustive list) Answer the telephone Answer billing questions Respond to customer requests Scan and attach documents to customer accounts Initiate contact with a prospect or customer for the purpose of recording future x-dates or setting appointments to talk with a licensed and authorized producer or be transferred to a licensed and authorized producer. As an Agent Team Member, you will receive... Training Personal Development during weekly meetings Valuable experience Hourly pay + bonus opportunities Requirements Be available Monday - Friday 9:00 AM - 2:00 PM Excellent interpersonal skills Excellent communication skills - written, verbal and listening (Bilingual speaker is preferred) Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams People-oriented Self-motivated Proactive in problem solving Dedicated to customer service Pride in getting work done accurately and timely If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not employed by State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm. Welcome to Derrick Elzey - State Farm Insurance! I'm Derrick Elzey, an Eastern Shore native and proud local State Farm Agent serving customers in Maryland, Delaware and Virginia. Our team is trained to help you with your car insurance, homeowners insurance, renters insurance, small business insurance, Life insurance and health insurance. I serve on the Stephen Decatur Business Advisory team. I enjoy staying active in the community and contributing to our areas growth while networking with and supporting other local small business owners. On the weekends, you can find me hanging out with my wife and our two children. I also enjoy playing the guitar, working out and exploring new places in Berlin and the surrounding area. We put our community first because as a longtime resident of the area, I understand that if you take care of your community, your community will take care of you. Were excited for the opportunity to help customers with their insurance and financial service needs to prepare them for lifes unexpected. We have achieved awards both company and industry wide by providing quality customer service and reliable insurance coverage including Ambassador Club, Chairman's Club and Honor Club. Our experienced team of insurance professionals are ready to help customers find the right policy for their car insurance, homeowners insurance, renters insurance, Life insurance, and more. Derrick Elzey - State Farm Insurance Agent puts our #CommunityFirst

Shift Hours: 8am - 5pm, Monday - Friday Competitive Compensation - $60,000 - $80,000, annually Make the Right Connection-Build Your Career with Dixon! The Dixon Group is seeking a dynamic, hands-on Customer Service Supervisor to lead our Customer Service team. This is a critical leadership role that bridges the gap between our customers and our internal manufacturing and distribution teams. You will be accountable for executing our plans, optimizing operating procedures, and ensuring our customers receive the highest level of technical support and rapid delivery worldwide. The Dixon Group is a global, family-owned manufacturing company with a history of over 100 years of operation in the U.S.A. Based in Chestertown, Maryland, with distribution centers located worldwide. The company has a diverse workforce and a strong values-based culture. As an innovator in the hose coupling industry, our mission is to provide real solutions for our customers while fostering a supportive and collaborative work environment. At The Dixon Group, we value the contributions of our Military Veterans and proudly employ our nation's heroes. Veterans are strongly encouraged to apply. As a leader, you will be expected to foster an entrepreneurial spirit, mentoring your team to not just process orders, but to act as proactive problem-solvers and brand ambassadors who embody our values. What You'll Do: * Direct and mentor a team of 10 - 15 Customer Service Reps to reach their full potential. You will provide your staff with genuine opportunities to influence the decision-making process. * Develop departmental systems and goals to ensure superior customer service and operational efficiency. * Oversee the end-to-end order cycle-from inquiry to delivery-ensuring we maintain our reputation for quality products and rapid delivery. * Partner with Engineering and Manufacturing to resolve complex inquiries while ensuring all solutions align with our commitment to safety. * Develop strategies to "delight" high-value accounts, acting as a responsible corporate citizen in every interaction. * Utilize data to identify trends, ensuring we remain the most accessible and "easiest" partner in the industry. * Prepare performance reports for executive leadership and manage the departmental budget with transparency and integrity. What We're Looking For: * Bachelor's degree in Business or related field required. * Minimum 7 years in Customer Service within a manufacturing or industrial setting. * At least 5 years of experience in a Supervisory or Management role, with a proven track record of accountability. * Advanced proficiency in ERP software and data analysis tools. * Exceptional skills with the ability to build trustworthiness and rapport with diverse stakeholders. * Deep understanding of industrial regulations and a commitment to safe and ethical business practices. * Excellent customer service and management skills * Effective coaching and leadership ability * Excellent interpersonal skills and ability to instill a teamwork environment What We Offer: * Medical, dental, and vision insurance for you and your family * Competitive salary * Bonus programs * 401K retirement plan * Training opportunities * Tuition reimbursement * Paid vacation, PTO, and holidays * Gym reimbursements, and more! Join us and be a part of a team that values your contributions and supports your goals! The Dixon Group is an equal opportunity employer. It is the Company's policy and practice to recruit, hire, train, and promote individuals, as well as to administer all personnel actions, compensation, and benefits, without regard to race, religion, color, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, marital status, ancestry or national origin, age, disability, family medical history or genetic information, veteran status, military service, or any other factors protected by applicable law. This policy extends to all employees and applicants and to all aspects of the employment relationship. The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)

Job Description Customer Service Supervisor ???? Shift Hours: 8am - 5pm, Monday - Friday ???? Competitive Compensation - $60,000 - $80,000, annually Make the Right Connection-Build Your Career with Dixon! The Dixon Group is seeking a dynamic, hands-on Customer Service Supervisor to lead our Customer Service team. This is a critical leadership role that bridges the gap between our customers and our internal manufacturing and distribution teams. You will be accountable for executing our plans, optimizing operating procedures, and ensuring our customers receive the highest level of technical support and rapid delivery worldwide. The Dixon Group is a global, family-owned manufacturing company with a history of over 100 years of operation in the U.S.A. Based in Chestertown, Maryland, with distribution centers located worldwide. The company has a diverse workforce and a strong values-based culture. As an innovator in the hose coupling industry, our mission is to provide real solutions for our customers while fostering a supportive and collaborative work environment. At The Dixon Group, we value the contributions of our Military Veterans and proudly employ our nation's heroes. Veterans are strongly encouraged to apply. As a leader, you will be expected to foster an entrepreneurial spirit, mentoring your team to not just process orders, but to act as proactive problem-solvers and brand ambassadors who embody our values. ???? What You'll Do: Direct and mentor a team of 10 - 15 Customer Service Reps to reach their full potential. You will provide your staff with genuine opportunities to influence the decision-making process. Develop departmental systems and goals to ensure superior customer service and operational efficiency. Oversee the end-to-end order cycle-from inquiry to delivery-ensuring we maintain our reputation for quality products and rapid delivery. Partner with Engineering and Manufacturing to resolve complex inquiries while ensuring all solutions align with our commitment to safety. Develop strategies to "delight" high-value accounts, acting as a responsible corporate citizen in every interaction. Utilize data to identify trends, ensuring we remain the most accessible and "easiest" partner in the industry. Prepare performance reports for executive leadership and manage the departmental budget with transparency and integrity. ???? What We're Looking For: Bachelor's degree in Business or related field required. Minimum 7 years in Customer Service within a manufacturing or industrial setting. At least 5 years of experience in a Supervisory or Management role, with a proven track record of accountability. Advanced proficiency in ERP software and data analysis tools. Exceptional skills with the ability to build trustworthiness and rapport with diverse stakeholders. Deep understanding of industrial regulations and a commitment to safe and ethical business practices. Excellent customer service and management skills Effective coaching and leadership ability Excellent interpersonal skills and ability to instill a teamwork environment ???? What We Offer: Medical, dental, and vision insurance for you and your family Competitive salary Bonus programs 401K retirement plan Training opportunities Tuition reimbursement Paid vacation, PTO, and holidays Gym reimbursements, and more! Join us and be a part of a team that values your contributions and supports your goals! The Dixon Group is an equal opportunity employer. It is the Company's policy and practice to recruit, hire, train, and promote individuals, as well as to administer all personnel actions, compensation, and benefits, without regard to race, religion, color, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, marital status, ancestry or national origin, age, disability, family medical history or genetic information, veteran status, military service, or any other factors protected by applicable law. This policy extends to all employees and applicants and to all aspects of the employment relationship. The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. This Manager, Large Enterprises Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio. Job Responsibilities: + Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition. + Engage, develop and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Maintaining detailed understanding of the customers' business, their organizational goals and objectives. + Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities. + Interface with various divisions of American Express to develop and implement customized and strategic account plans. + Achieve portfolio growth and retention targets. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth. + Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. Qualifications: + Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following: + Must possess a sense of urgency to drive results. + Experience with managing complex and challenging clients. + Ability to foster and build new executive relationships and develop a strong web of influence within the defined client portfolio. + Demonstrate a deep resilience to drive results and win. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25023616

The Customer Experience Manager is responsible for delivering exceptional customer service, supporting clients through both inbound and outbound calls, and meticulously recording project details while preparing orders for the production team. Guides customers to sales representatives when necessary and conducts follow-up calls on ongoing marketing initiatives. Manages lead tracking and distribution among sales team members. Responsible for overseeing and directing daily operations to ensure that center team members are equipped with the necessary tools and resources to effectively fulfill their roles. Manages scheduling, work progress, inventory maintenance, and cultivates professional relationships with vendors. Additionally, responsible for preparing and following up on estimates, orders, and customer inquiries via the Point of Sale (POS) system. Additionally, handles general administrative responsibilities. Compensation: $40,000 - $60,000 yearly Responsibilities: ESSENTIAL DUTIES and RESPONSIBILITIES Provides telephone support and service for clients Conducts calls to engage with clients regarding marketing campaigns Accurately enters client's project/order into the system Tracks and assigns lead to sales team members Maintains and updates customer database, orders, projects, and contact information Manages lead sources including internal sources and external programs; surveys, marketing campaigns, websites, social media Creates informative social media messages, manages posts, updates, and engagement on relevant sites Works independently while serving as a support to the team Provides general administrative support for the Center Manages multiple projects and deadlines Proficiently utilize Microsoft Office Suite Run reports, interpret and communicate data Oversee daily production from initial sale throughout the process to completion Provide project management guidance and direction Proficiently schedule, utilize calendar(s), workflow, POS Create, distribute, communicate scheduling needs, manage the workflow Identify challenges, create workable solutions Communicate effectively and professionally with clients, customers, and team members on a daily basis Create and assist with estimates, orders, and inquiries Develop best practices for all areas Work with teams, listen to suggestions, and implement when appropriate to improve areas in need Create and maintain a professional atmosphere, protect confidentiality Responsible for employee morale, creating and encouraging a great place-to-work atmosphere Serves as an ambassador of the Company OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty with precision and professionalism. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 3-5 years of business-to-business sales support and/or customer service experience Proficient in MS Office Suite Knowledge of sign industry substrates, media, products Excellent time management, project management for multiple projects, deadlines, and orders SUPERVISORY RESPONSIBILITIES Responsible for the overall direction, coordination, and daily operations of the company and personnel. Carries out leadership responsibilities in accordance with company policies, procedures, safety, and applicable laws. Responsibilities include supervising; planning; workflow; directing work; assessing performance and performance needs; addressing complaints and resolving problems. EDUCATION and/or EXPERIENCE Knowledge and previous experience serving in a leadership position in a production, sales, and manufacturing, print facility. Excellent verbal and written communication skills. Ability to project manage, and direct the work of others toward the achievement of goals. Prior experience as a Manager in a print or production environment preferred. Associate degree or equivalent from a two-year college or technical school; or five or more years related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, communicate, and comprehend simple and complex instructions, orders, and abstract requests in verbal and written format. Ability to professionally write and verbally communicate, effectively present information one-on-one, to a small group, with customers, coworkers, and supervisors. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide using whole numbers and common fractions and percentages. Ability to compute rate, and percent and review and understand numbers, estimates, P.O.s, receivables, and other data as it pertains to record-keeping, collections, and the profitability of the company. REASONING ABILITY Ability to apply common sense understanding to provide written and oral instructions. Ability to review situations with multiple variables, identify facts, and solve problems. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, walk, use hands, fingers, and wrists including writing, and do daily work on computers and other equipment; reach with hands and arms; talk and hear. The employee is regularly required to sit, kneel, and/or crouch. The employee must regularly lift/move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly exposed to mechanical parts, fumes, toxic chemicals, fluorescent lighting, and a controlled HVAC climate. The noise level in the work environment is usually moderate to loud. Some independent travel may be required. About Company At Signs by Tomorrow, we are pioneers in the signage industry, transforming ideas into impactful visual solutions. With a legacy of excellence spanning over a decade, we take pride in our commitment to innovation, quality, and customer satisfaction. Our team is a diverse and talented group of professionals who collaborate to deliver cutting-edge designs that leave a lasting impression. Signs by Tomorrow, Salisbury is a leader in sign production and installation for the Delmarva Peninsula. We offer full-color printing, vehicle graphics, business signs of all types, and much more! We are a close-knit team working in a family-oriented environment.

Who We Are We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you're the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. Why Choose Seaside? Competitive pay Medical Insurance -we pay 100% for your insurance premiums for health, dental, vision & life insurance for you and your dependents Work life balance - paid vacations, sick pay, holiday pay, and NO EMERGENCY ON CALL 401k Plan with a 4% match. State of the art tools, parts and supplies. Paid Training Bonuses tied to performance. Our Core Values SERVICE - Leave every person or situation better than how you found them, give more than you receive EMPATHY - Make people feel seen and heard AUTHENTICITY - Talk TO people, not about them SELF GROWTH - Embrace discomfort, it's an opportunity. Take charge of your own learning and opportunity - no excuses and no blame. INTEGRITY - I do what I say I will, we are only as good as our word DISCIPLINE - Continuous improvement is always better than delayed perfection, no excuses ETHICS - Do the right thing even when no one is watching The Big Task Responsible for managing a team of Service Plumbing Technicians and leading the team by example. The Service Manager will work directly with other members of the management staff and place an emphasis on continual improvement, growth, and profitability of the company. Key Responsibilities and Duties The Service Manager will be responsible for handing a wide variety of daily operations in our plumbing service department. Key responsibilities include but are not limited to: Oversee the daily operations of the service technician team. Work alongside customer service and dispatch to ensure overall success of the business. Monitor performance of field technicians and advise them on how to improve in order to meet the high standards we expect and that our customers deserve. Assist in hiring, training, and performance management of technicians. Coach and develop technicians on customer service issues, technical skills, and sales upselling techniques. Ensure technicians are following all company guidelines and policies including technician non- negotiables. Adhere to a specific set of non-negotiables attributed to your key role within the organization. Handle disciplinary action and fulfill training deficiencies for technicians in accordance with company policies and procedures. Understand sales criteria and hold your team accountable for exceeding revenue goals. Monitor goals, budget and company objectives to ensure company profitability and success. Analyze data and report on all KPIs for the service department. Take action as needed to correct deficiencies where KPIs are not being met. Work with other managers to meet company objectives and goals. Serve as a technical backup for service technicians when necessary. Assist service technicians with closing sales as needed. Ensure service technicians provide 5 Star service and respond to customer concerns regarding the quality of service provided. Preferred Minimum Requirements and Experience More than 4 years management experience, preferably in the trade industry Superior sales and customer service skills Computer skills including trade software, word processing and spreadsheets Exceptional organizational skills with attention to detail Excellent interpersonal and communication skills, both verbal and written Clean, neat and professional appearance Ability and willingness to work after hours or some weekends as needed Valid driver's license

Full-time Description The Preston Automotive Group is dedicated to providing exceptional vehicle maintenance and repair services to our valued customers. With a commitment to excellence, we take pride in our skilled team of professionals and state-of-the-art facilities. We are currently seeking a dynamic and experienced Automotive Service Manager to join our team and help us continue delivering top-notch automotive services to our clients. Position Overview: As the Service Manager, you will play a crucial role in overseeing the daily operations of our service department. You will be responsible for ensuring the efficient and effective management of our service team, maintaining high-quality standards, and delivering exceptional customer service. Your leadership will be instrumental in driving our business forward and fostering a positive work environment. Key Responsibilities Manage and lead a team of automotive technicians and service advisors. Monitor and optimize the workflow in the service department to ensure timely and efficient service delivery. Maintain a high level of customer satisfaction by addressing inquiries, concerns, and resolving issues promptly. Implement and enforce safety protocols and compliance with industry standards. Track and analyze key performance metrics to improve department efficiency and profitability. Collaborate with other departments to ensure seamless operations. Maintain accurate records of service history, vehicle repairs, and inventory. Train, mentor, and develop staff to enhance their skills and knowledge. Stay current with industry trends and technology advancements. Manage budgeting, cost control, and financial performance of the service department. Ensure all employees adhere to company policies and procedures. Benefits Aggressive compensation package. Medical, dental, and vision insurance. 401(K) retirement plan which includes a company match. A generous PTO program that includes a paid day off for your birthday! Employee discounts on vehicle purchases and services. Ongoing training and development programs. Opportunities for career advancement and professional growth. About Us The Preston Automotive Group has been selling and servicing vehicles across Delmarva since 1975. Our group has grown to 11 different brands in 15 cities. From Baltimore, MD to Keller, VA to Aberdeen, MD we have opportunities across all departments as we continue to grow our group! We are proud of our family-oriented culture, and we are active members in the communities we serve. We believe that what truly separates us from other employers is our commitment to grow our employees. We are proud to consistently promote from within and offer a variety of leadership trainings to help our employees succeed. Requirements Ability to follow the Preston Automotive Group Core Values: Integrity, Urgency, Teamwork, Personal Growth, Attention to Detail, and Community. 5+ years of automotive service management experience preferred. Strong leadership and team management skills. Excellent communication and customer service abilities. In-depth knowledge of automotive systems, diagnostics, and repair processes. Proficiency in using automotive service software and tools. Budgeting and financial management experience. ASE certification or equivalent is a plus. Strong problem-solving and decision-making skills. Commitment to safety and compliance. A passion for the automotive industry and customer satisfaction. Valid driver's license with an acceptable, safe driving record. High school diploma or the equivalent.

**Join Our Luxury Team as a Mercedes Service Manager!** Are you passionate about delivering unparalleled automotive service? Do you thrive in a high-end environment where excellence is the standard? If so, we want YOU to lead our Mercedes-Benz service team! **Why Join Us?** - Work with a prestigious brand known for luxury and performance. - Lead a team of dedicated professionals who share your passion for excellence. - Enjoy competitive compensation and comprehensive benefits. - Foster a culture of innovation and customer satisfaction. **Key Responsibilities:** - Oversee all service operations, ensuring top-notch service quality. - Build and maintain strong relationships with clients, providing a premium experience. - Manage team performance, providing mentorship and training for staff development. - Implement best practices to optimize workflow and enhance customer satisfaction. **Qualifications:** - Proven experience in automotive service management, preferably with luxury vehicles. - Strong leadership and communication skills. - A customer-focused mindset with a commitment to excellence. - Knowledge of the latest automotive technologies and trends. **Ready to Drive Success?** Join us in delivering the ultimate service experience and be part of a legacy of luxury. Apply today and accelerate your career with us! **Your future awaits-let's hit the road together!**

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Department Summary The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry's best products and services for DISH. Job Duties and Responsibilities The Field Service Manager provides leadership and manages the overall direction of the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem-solving abilities, excellent interpersonal skills, and a customer service focus. As a Field Service Manager you will be responsible for directing, coaching, and developing technicians to create a high-performing team that delivers the best customer service possible. This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide free DISH programming, paid training, and incredible opportunities for advancement. Key Responsibilities: * Supporting new employees through training and future development * Demonstrating and coaching behaviors that ensure quality customer service * Training existing Installers/Technicians on changing processes, procedures, and technologies * Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards * Improving team and individual performance by working hands-on alongside the technicians * Managing fleet-related processes including vehicle maintenance and upkeep * Addressing escalated customer and/or employee issues Skills, Experience and Requirements Skills and Qualifications: * A strong competency in leading, developing, mentoring, and coaching * Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals * Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports * Ability to write reports and correspondence * Excellent presentation, facilitation, and communication skills * Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle * Ability to climb a 40 Ft. ladder safely; employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300-pound ladder or the 375-pound ladder (the fall protection equipment capacity is 310 pounds and the tools are 40 pounds) * Willingness to work flexible hours, including 45+ hours a week, including weekends Visa sponsorship not available for this role Salary Ranges Compensation: $63,150.00/Year - $90,000.00/Year Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits. The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

Join the High-Flying Team at ALOFT AeroArchitects! Ready to elevate your career? At ALOFT AeroArchitects, we seek talented professionals in airplane maintenance, modification, and completion. We craft exceptional client experiences by pushing the boundaries of luxury, performance, and safety. Join our crew! If you're looking for a career where you can make a real impact and work on cutting-edge and luxury aircraft, look no further. Join us at ALOFT AeroArchitects and let's take aviation to new heights! SUMMARY Develop and maintain professional account management relationships with Company internal and external customers while continually improving level of customer satisfaction. Work cooperatively with the Company sales team and members of supply chain to expedite Customer orders, increase sales volume to existing customers, and attract and retain new customers while meeting or exceeding assigned sales quotas at appropriate gross margins. Assist in the development of a professional Customer Service organization by providing junior and senior level Customer Service Representatives with training, guidance, and assistance. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain close professional working relationships with Company Customers and OEMs to ensure effective lines of communication are maintained and any issues encountered are resolved quickly and completely. Generate new and repeated sales by providing product and technical information in a timely manner. Ensure Customer Orders are entered promptly and correctly in MRP system (CIMA) and monitored and expedited through to ensure all Customer Orders are on schedule until delivery to our customers. Assist Customers in developing delivery schedules that support their requirements and ensure these delivery commitments are met and provide follow up information on shipments and delivery. Assist Customers in identifying correct parts required by researching drawings, parts catalogs, and wiring diagrams as required. Educate the customer on the benefits of company products and proactively recommend additional required items needed to increase customer satisfaction and improve product sales. Act as each Customer's advocate to ensure all their requirements and expectations are clearly communicated with Company personnel and fulfilled. Determine customer requirements and expectations to recommend specific product or solutions. Present price, credit, and terms in accordance with company policy. Exercise discretion & independent judgment with respect to matters of significance. Maintain daily liaison with internal departments as necessary to ensure that we maintain our Boeing Gold rating and Customer orders are of the highest quality rank and are being processed, manufactured, and shipped in accordance with the PO schedule. Review the Boeing rating and contest any and all errors to ensure accuracy of the rating. Assist Program Management by establishing required MLN's and WO's, notifying affected parties of authorized budgets, statements of work, and other related time-charging information. Coordinate account activity with other departments and Supply Chain on any unexpected increases and decreases in demand for product to ensure workload and delivery dates are achievable and maintained. Assist in the identification and development of strategic Parts / Service and Repair Kits to help simplify Customer Order processing and ensure Customers have the correct parts in the correct quantities to perform their ongoing maintenance activities. Set-up and maintain customer files and portals as required. Assist accounting personnel in collections efforts as required. Monitor & Apply company warranty policies and assist in the investigation of warranty claims submitted by customers for all products. Participate in the parts and service pricing to develop the underlying cost of goods and have an understanding of the cost factors and risk in the pricing strategy of Company products to establish market benchmarks for price acceptability and strategies around ‘go to market' catalog and custom part/service pricing in accordance with company policy. Act as the Customer Liaison for non-project support of the Customers while onsite or in support of travel to and from our site. Build relationships of support and trust to continuously offer assistance and monitor their satisfaction. Support requirements will be to offer hotel, rental car, local recommendations, and other information and to ensure the customer offices area is stocked as necessary to ensure they have all info and access to make their stay pleasant. Use this relationship to ensure we're also support their ongoing spare parts and technical services support needs for post project activity, including spare parts provisioning etc. Work closely with the PM and appropriate Sales Director at ALOFT to align on communications and fulsome support. Send and follow up on Customer surveys for all sales and services. Monitor and Identify trends in customer satisfaction and dissatisfaction and make recommendations to direct manager for mitigations or by utilizing the relevant CA/PA/OFI modules in Q Pulse. Manage time effectively, meet personal goals, and work effectively with other members of the customer service team. Perform on-call Duties as required to include 24/7 support. Duties will require responding to all customer inquiries via phone, cell phone, and computer. A company cell phone will be provided. Maintain proficiency in using personal computer and software. Responsible for Complete initial / recurrent training requirements in a timely manner. Other duties may be assigned. SUPERVISORY RESPONSIBILITIES Assign duties and examine work for exactness, completeness, and conformance. Assist in carrying out administrative duties such as time and attendance, incident reports, accident reports, etc. in a timely manner. Provide motivation, training and general guidance for the Customer Service staff. ADDITIONAL RESPONSIBILITIES The individual employed in this position is expected to dress appropriately (determined by area in which their work is performed), report to work on time, have excellent work habits, and have a cooperative and positive attitude in the work setting; exhibits respect and professionalism when interacting with customers, and all employees; must adhere to company policies, procedures and safety standards. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Associates Degree with four plus years related experience or High School education or equivalent reading, writing, and math abilities. Diploma with six plus years related work experience. Strong research skills and the ability to work independently or with minimal supervision. Effective computer skills; Microsoft Office software and other company and discipline specific software applications. Ability to build positive relationships and to maintain cross-functional partnerships. Effective written and verbal communication skills. Effective analytical and problem-solving skills. Must be detail oriented with the ability to multi-task. Ability to read and interpret engineering drawings. Ability and willingness to work extended hours, when needed. LANGUAGE SKILLS Read, write and understand the English language. Ability to read, write, analyze, and interpret complex contracts, legal documents, technical documents, engineering drawings, regulations, procedures and manuals. CERTIFICATES, LICENSES, REGISTRATIONS None. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standard safety precautions are required in all areas where hazardous conditions exist. TRAVEL Occasional travel may be required; the employee filling this position must be willing to travel on short notice and possibly for extended periods. WORK ENVIRONMENT The following work environment and characteristics described are representative of those an employee encounters while performing the essential functions of this job. Standard office environments. Exposure to noise, smells, dust and fumes typically associated in an aviation environment. Close proximity to several industrial hazards including electrical, mechanical and chemical. SAFETY STATEMENT All employees have a responsibility to cooperate in promoting and maintaining a safe and healthy work environment, to take reasonable care of their own health and safety and to encourage the health and safety of all other team members. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive

Job Description Join the High-Flying Team at ALOFT AeroArchitects! Ready to elevate your career? At ALOFT AeroArchitects, we seek talented professionals in airplane maintenance, modification, and completion. We craft exceptional client experiences by pushing the boundaries of luxury, performance, and safety. Join our crew! If you're looking for a career where you can make a real impact and work on cutting-edge and luxury aircraft, look no further. Join us at ALOFT AeroArchitects and let's take aviation to new heights! SUMMARY Develop and maintain professional account management relationships with Company internal and external customers while continually improving level of customer satisfaction. Work cooperatively with the Company sales team and members of supply chain to expedite Customer orders, increase sales volume to existing customers, and attract and retain new customers while meeting or exceeding assigned sales quotas at appropriate gross margins. Assist in the development of a professional Customer Service organization by providing junior and senior level Customer Service Representatives with training, guidance, and assistance. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain close professional working relationships with Company Customers and OEMs to ensure effective lines of communication are maintained and any issues encountered are resolved quickly and completely. Generate new and repeated sales by providing product and technical information in a timely manner. Ensure Customer Orders are entered promptly and correctly in MRP system (CIMA) and monitored and expedited through to ensure all Customer Orders are on schedule until delivery to our customers. Assist Customers in developing delivery schedules that support their requirements and ensure these delivery commitments are met and provide follow up information on shipments and delivery. Assist Customers in identifying correct parts required by researching drawings, parts catalogs, and wiring diagrams as required. Educate the customer on the benefits of company products and proactively recommend additional required items needed to increase customer satisfaction and improve product sales. Act as each Customer's advocate to ensure all their requirements and expectations are clearly communicated with Company personnel and fulfilled. Determine customer requirements and expectations to recommend specific product or solutions. Present price, credit, and terms in accordance with company policy. Exercise discretion & independent judgment with respect to matters of significance. Maintain daily liaison with internal departments as necessary to ensure that we maintain our Boeing Gold rating and Customer orders are of the highest quality rank and are being processed, manufactured, and shipped in accordance with the PO schedule. Review the Boeing rating and contest any and all errors to ensure accuracy of the rating. Assist Program Management by establishing required MLN's and WO's, notifying affected parties of authorized budgets, statements of work, and other related time-charging information. Coordinate account activity with other departments and Supply Chain on any unexpected increases and decreases in demand for product to ensure workload and delivery dates are achievable and maintained. Assist in the identification and development of strategic Parts / Service and Repair Kits to help simplify Customer Order processing and ensure Customers have the correct parts in the correct quantities to perform their ongoing maintenance activities. Set-up and maintain customer files and portals as required. Assist accounting personnel in collections efforts as required. Monitor & Apply company warranty policies and assist in the investigation of warranty claims submitted by customers for all products. Participate in the parts and service pricing to develop the underlying cost of goods and have an understanding of the cost factors and risk in the pricing strategy of Company products to establish market benchmarks for price acceptability and strategies around ‘go to market' catalog and custom part/service pricing in accordance with company policy. Act as the Customer Liaison for non-project support of the Customers while onsite or in support of travel to and from our site. Build relationships of support and trust to continuously offer assistance and monitor their satisfaction. Support requirements will be to offer hotel, rental car, local recommendations, and other information and to ensure the customer offices area is stocked as necessary to ensure they have all info and access to make their stay pleasant. Use this relationship to ensure we're also support their ongoing spare parts and technical services support needs for post project activity, including spare parts provisioning etc. Work closely with the PM and appropriate Sales Director at ALOFT to align on communications and fulsome support. Send and follow up on Customer surveys for all sales and services. Monitor and Identify trends in customer satisfaction and dissatisfaction and make recommendations to direct manager for mitigations or by utilizing the relevant CA/PA/OFI modules in Q Pulse. Manage time effectively, meet personal goals, and work effectively with other members of the customer service team. Perform on-call Duties as required to include 24/7 support. Duties will require responding to all customer inquiries via phone, cell phone, and computer. A company cell phone will be provided. Maintain proficiency in using personal computer and software. Responsible for Complete initial / recurrent training requirements in a timely manner. Other duties may be assigned. SUPERVISORY RESPONSIBILITIES Assign duties and examine work for exactness, completeness, and conformance. Assist in carrying out administrative duties such as time and attendance, incident reports, accident reports, etc. in a timely manner. Provide motivation, training and general guidance for the Customer Service staff. ADDITIONAL RESPONSIBILITIES The individual employed in this position is expected to dress appropriately (determined by area in which their work is performed), report to work on time, have excellent work habits, and have a cooperative and positive attitude in the work setting; exhibits respect and professionalism when interacting with customers, and all employees; must adhere to company policies, procedures and safety standards. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Associates Degree with four plus years related experience or High School education or equivalent reading, writing, and math abilities. Diploma with six plus years related work experience. Strong research skills and the ability to work independently or with minimal supervision. Effective computer skills; Microsoft Office software and other company and discipline specific software applications. Ability to build positive relationships and to maintain cross-functional partnerships. Effective written and verbal communication skills. Effective analytical and problem-solving skills. Must be detail oriented with the ability to multi-task. Ability to read and interpret engineering drawings. Ability and willingness to work extended hours, when needed. LANGUAGE SKILLS Read, write and understand the English language. Ability to read, write, analyze, and interpret complex contracts, legal documents, technical documents, engineering drawings, regulations, procedures and manuals. CERTIFICATES, LICENSES, REGISTRATIONS None. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standard safety precautions are required in all areas where hazardous conditions exist. TRAVEL Occasional travel may be required; the employee filling this position must be willing to travel on short notice and possibly for extended periods. WORK ENVIRONMENT The following work environment and characteristics described are representative of those an employee encounters while performing the essential functions of this job. Standard office environments. Exposure to noise, smells, dust and fumes typically associated in an aviation environment. Close proximity to several industrial hazards including electrical, mechanical and chemical. SAFETY STATEMENT All employees have a responsibility to cooperate in promoting and maintaining a safe and healthy work environment, to take reasonable care of their own health and safety and to encourage the health and safety of all other team members. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. This Manager, Large Enterprises Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio. **Job Responsibilities:** + Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition. + Engage, develop and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Maintaining detailed understanding of the customers' business, their organizational goals and objectives. + Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities. + Interface with various divisions of American Express to develop and implement customized and strategic account plans. + Achieve portfolio growth and retention targets. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth. + Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. **Qualifications:** + Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following: + Must possess a sense of urgency to drive results. + Experience with managing complex and challenging clients. + Ability to foster and build new executive relationships and develop a strong web of influence within the defined client portfolio. + Demonstrate a deep resilience to drive results and win. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. + Proven relationship management skills demonstrating a comfort level and effectiveness in seeking out and establishing relationships at C-levels and within cross-functional areas within Fortune 500 companies + Demonstrate effective oral and written presentation and communication skills, with the ability to influence internal and external partners. + Ability to gain in-depth understanding of client needs, to develop and execute a client-focused account plan with limited support and guidance. + Ability to effectively present products, technical solutions, and financials to clients in a strategic manner. + Must be able to work in a virtual environment + Ability to effectively influence and manage change and display solid leadership skills. + Sells with integrity, in alignment with compliance and internal partner business requirements. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25023645