Post job

Customer service manager jobs in Minnesota

- 1,939 jobs
  • Plant Manager

    Nycor

    Customer service manager job in Golden Valley, MN

    We are seeking a highly experienced and Plant Manager to oversee all aspects of manufacturing operations within our facility. The ideal candidate will possess strong leadership skills, extensive knowledge of building industrial control panels, and expertise in supply chain and process improvement methodologies. This role is pivotal in ensuring operational excellence, driving continuous improvement initiatives, and maintaining high standards of quality and safety across the plant. The Plant Manager will be responsible for managing production planning, implementing lean manufacturing principles, and optimizing overall plant performance using advanced ERP systems such as SAP and MRP. Duties Lead and coordinate daily manufacturing operations to meet production targets efficiently while ensuring safety and quality standards. Develop and execute production schedules aligned with demand forecasts, utilizing ERP systems like SAP and MRP for accurate planning. Drive continuous improvement initiatives through lean manufacturing practices, process optimization, and waste reduction strategies. Oversee supply chain management activities including procurement, inventory control, and logistics to ensure seamless material flow. Implement and monitor quality control procedures to maintain high product standards. Manage plant budgets, resources, and staffing levels to maximize productivity and operational efficiency. Foster a culture of safety, teamwork, and accountability across all levels of the organization. Utilize supply chain analytics to identify opportunities for cost savings and process enhancements. Collaborate with cross-functional teams on new product development, assembly processes, and process improvements. Ensure compliance with industry regulations, safety standards, and environmental policies. Requirements Experience building industrial control panels Proven experience in production management, operations management, or plant management within a manufacturing environment. Strong knowledge of SAP, ERP systems, MRP, Lean manufacturing, continuous improvement, and process improvement methodologies. Familiarity with supply chain management, supply chain analytics, manufacturing, assembly, and related disciplines. Mechanical knowledge or background in manufacturing processes is highly desirable. Demonstrated ability to lead teams effectively, manage complex projects, and implement strategic initiatives. Excellent problem-solving skills with a focus on quality control and operational efficiency. Bachelor's degree in Engineering, Manufacturing Management, Industrial Engineering, or a related field; advanced degrees or certifications are a plus. Strong communication skills with the ability to collaborate across departments and influence decision-making at all levels. This position offers an opportunity to lead a dynamic manufacturing operation while driving innovation and efficiency within the plant environment. This is a direct hire, permanent position. You must be in the Minneapolis/St. Paul metro area. You must be authorized to work permanently in the US. No relocation or sponsorship available. For more information, email ***************
    $89k-124k yearly est. 3d ago
  • Salesforce Delivery Lead / Manager

    Acunor

    Customer service manager job in Minneapolis, MN

    Job Title: Salesforce Delivery Lead / Manager Type: Contract Preference: Local candidates Seeking a Salesforce Delivery Lead/Manager to drive end-to-end technical delivery, oversee engineering execution, and ensure high-quality, stable Salesforce deployments in a fast-paced enterprise environment. Key Responsibilities • Lead Salesforce delivery across design, build, integration, and deployment cycles. • Manage and mentor technical teams, vendors, and offshore partners; enforce standards and SDLC compliance. • Validate solution designs, oversee build quality, and resolve technical issues across environments. • Coordinate integrations, performance considerations, and cross-cloud dependencies. • Drive continuous improvement in delivery processes, documentation, and release governance. • Perform escalation management, RCA, and environment stability oversight. Required Qualifications • Bachelor's degree in CS/Engineering or equivalent experience. • 8+ years Salesforce experience spanning hands-on and leadership roles. • Strong expertise in Apex, LWC, Visualforce, SOQL, security, admin, and integrations. • Proven track record leading Salesforce solution delivery and multi-cloud implementations. • Deep understanding of integration patterns (ESB, Pub/Sub, P2P, Batch) and Salesforce APIs. Preferred Qualifications • Experience in Financial Services Cloud. • Strong communication, stakeholder alignment, and cross-team leadership.
    $79k-118k yearly est. 2d ago
  • STORE MANAGER CANDIDATE in RICE, MN

    Dollar General 4.4company rating

    Customer service manager job in Rice, MN

    Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at ************************************ Job Details GENERAL SUMMARY: The Store Manager Candidate supports the Store Manager in the effective implementation of all store processes including employee supervision, staffing, inventory management, stocking and receiving, paperwork, and store needs. This position is utilized to foster interactive development of an external candidate for the Store Manager role and is to be held for a limited period. DUTIES and ESSENTIAL JOB FUNCTIONS: Assist in recruiting and staffing activities. Assist with store merchandising by facilitating and/or participating in staging, stocking and storage of merchandise; ensuring that merchandise is presented according to established practices and store manager direction; and properly utilizing merchandise fixtures, signing and pricing of merchandise. Assist in all aspects of inventory management (including proper execution of damages, markdowns, register scanning, paperwork and facility controls); prepare and conduct inventories. Follow prescribed ordering practices to ensure the meeting or exceeding of in-stock targets. Provide superior customer service leadership. Act as a role model by following company procedures and policies as outlined in the employee handbook, SOP manual and company communications. Participate in store opening and closing activities. Ensure the safe deposit of all company funds in the designated bank. Assist in ensuring the financial integrity of the store through strict cashier accountability, key control and adherence to company security practices and cash control procedures. Assist in the maintenance of clean, well-stocked stores; provide a safe environment for customers and employees. Operate store in store manager's absence. Review operating statements to identify business trends (including sales, labor, profitability, and inventory turn), expense control opportunities, potential shrink, and errors. Complete all paperwork and documentation according to guidelines and deadlines. Qualifications KNOWLEDGE and SKILLS: Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals. Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages. Knowledge of cash handling procedures including cashier accountability and deposit controls. Ability to learn and perform IBM cash register functions, including those necessary to generate reports. Knowledge of inventory management and merchandising practices. Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE and STARS programs, etc.) Knowledge of recruiting, interviewing, hiring, counseling, and termination practices including legal compliance and internal processes. Effective oral and written communication skills. Effective interpersonal skills. Effective organization skills with attention to detail. Ability to solve problems and deal with a variety of situations where limited standardization exists. Certain store locations may give preference to bilingual Spanish speakers. WORK EXPERIENCE and/or EDUCATION: High school diploma or equivalent strongly preferred. One year of experience in a retail environment preferred for external candidates COMPETENCIES: Aligns motives, values and beliefs with Dollar General values. Supports ownership by tapping into the potential of others. Acts as a liaison between the Store Support Center and store employees. Fosters cooperation and collaboration. Interacts tactfully yet directly with employees and maintains an open forum of exchange. Demonstrates responsiveness and sensitivity to customer needs. Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.). Provides continuous attention to development of staff. Recruits, hires and trains qualified applicants to fulfill a store need. Ensures store compliance to federal labor laws and company policies and procedures. WORKING CONDITIONS and PHYSICAL REQUIREMENTS: Frequent walking and standing. Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks. Frequent handling of merchandise and equipment such as hand-held scanners pricing guns, box cutters, merchandise containers and carts, two-wheel dollies, and U-boats (six-wheel carts). Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds. Occasional climbing (using ladder). Occasional driving/providing own transportation to make bank deposits, attend management meetings and to other Dollar General stores. Fast-paced environment; moderate noise level. Occasionally exposed to outside weather conditions. Note: This position requires some travel with limited overnight stays Dollar General Corporation is an equal opportunity employer. Expected Pay Range: $13.88-18.74/hour. #CC#
    $13.9-18.7 hourly 13d ago
  • Dunkin'/Baskin-Robbins Store Manager

    Dunkin-Baskin Robbins

    Customer service manager job in Logan, MN

    We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees! Why Choose TMart? Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks! Our Certified General Managers Are Set-Up to Be Successful, Long-Term: We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business. Are Offered Competitive Compensation: Base Pay: Certified Managers base pay starts at $46K to $56K per year. Monthly Bonus: Certified Managers can earn up to an additional $500 per month hitting regular metric objectives. Additional Bonus: When Managers consistently hit our four greatest metrics, they can earn an additional $100 per week! Year-End Bonuses: We award over $10K to our top performers at the end of our Fiscal year. Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals. Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site. Several Other Merit-Based Bonuses! Are Eligible for a NUMBER of Benefits: Health Benefits (health, dental, and vision)* 401k and 401K matching* Short and Long Term Disability* Flexible Spending Account* Life Insurance* Paid time off* Paid training *Eligibility requirements Are Eligible for Other Company Perks, Programs, and Advancement: Certified General Managers are eligible to advance into our Multi-Unit Manager Training Program and move to the next step of building their career at TMart! Scholarship Opportunities (up to $3,000 per employee per year) Flexible Schedules Employee Assistance Program Employee Discounts Annual Apparel Gifts Invited to attend Corporate Meetings and Events with the opportunity to earn and win cash and prizes! Responsibilities Include: Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws. Ensure Brand standards, recipes and systems are prepared and executed correctly and consistently. Create and maintain a guest-focused culture in the restaurant. Recruit, hire, onboard and develop restaurant team members. Coach restaurant team members to drive sales, improve profitability and guest satisfaction. Review guest feedback results and implement action plans to drive improvement. Execute new product rollouts including training, marketing and sampling. Control costs to help maximize profitability. Completion of regular restaurant inventory and financial reporting. Completion of weekly schedule ensuring all shifts are staffed to meet guest demand and service standards. Completion of vendor orders. Conduct self-assessments and corresponding action plans. Ensure restaurant budget is met as determined by Franchisee. Communicates restaurant priorities, goals and results to restaurant team members. Able to perform all responsibilities of restaurant team members. Lead team meetings. Deliver training to restaurant team members. Plan, monitor, appraise and review employee performance. Key Competencies: Previous leadership experience in retail, restaurant or hospitality. Possesses an inspiring and motivating personality. Strong analytical skills and business acumen. Works well with others in a fun, fast-paced team environment. Prompt and professional. Demonstrates honesty, integrity, clean image, and a positive attitude. Ability to train and develop a team. Guest-focused. Exercises good time-management and problem-solving *All offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.
    $46k-56k yearly 3d ago
  • Manager, Store Communications and Training | GIII Retail Group

    G-III Apparel Group 4.4company rating

    Customer service manager job in Minneapolis, MN

    Manager, Store Communications & Training GIII Retail Group Reports to: Senior Director, Store Operations The Manager, Store Communications & Training is a fashion-oriented, energetic, self-starter with a passion for internal communications and training. As the Manager, Store Communications and Training, you will be part of a nimble and creative team, responsible for developing and executing communication strategies, plans and events that educate, engage and inspire employees across GIII Retail Group. This role will provide leadership and support to the Store Operations team by delivering all aspects of communications and process for the organization using various methods, to effectively engage the field audience. This position is responsible for gathering information for communication and creating the content in collaboration with the Sr. Director of Store Operations and other key partners within the organization. The Manager, Store Communications & Training, will develop strong relationships throughout the team and the larger GIII Retail Group organization in order to design appropriate communication and training tools. The ideal candidate will have strong writing skills in planning and creating, in addition to interpreting information across a variety of platforms. POSITION OUTCOMES/DELIVERABLES: Accurate, timely and consistent communications to all retail store locations and corporate partners. Design, organize and coordinate logistics for all training programs at the store level. ESSENTIAL DUTIES AND RESPONSIBILITIES: Independently develop and execute complex communication plans in support of key business initiatives. Maintain a strong understanding of organization communication needs including structure and audience profiles to determine the appropriate channel, medium and distribution approach for communication. Ability to prioritize and right-size messages by audience. Track and measure communication effectiveness and provide input on ways to improve communication initiatives. Proactively identify communication opportunities to help keep employees informed and engaged. Drive alignment with leadership on key strategic training needs. Design, present and train GIII Retail Group training programs to field audience. Provide high-quality writing, formatting, and proofing support of a variety of content. Write and implement communication plans. Send and post communications through the internal communication platform. Manage internal communications platform and support related projects from onset to completion. Collaborate closely with internal team members and external vendors. Maintain communications brand standards, processes and policies. Monitor and track project deliverables and deadlines. Manage necessary training and process documents. EDUCATION/SKILLS AND EXPERIENCE: Experience Required or Preferred: Bachelor's Degree in Communications or related field 5-7 years' experience in Communications Experience in Retail Management a plus Skills Required or Preferred: Must have excellent writing and editing skills with the ability to communicate clearly and effectively with internal and external clients. Excellent time-management and organizational skills and with strong attention to detail. Proficient with Microsoft Office Suite and Adobe Creative Suite. Ability to work under pressure in a detail-oriented, fast-paced environment and be efficient in ambiguous situations. Excellent planning, organization, and project management skills with the ability to effectively multi-task and execute time sensitive and critical tasks. A strategic thinker who also knows how to focus on communication flow. Ability to interpret complex processes and effectively develop communication to drive execution. Strong ability to work with all levels of the organization and across multiple areas. The pay range for this position is: $70,000 - $80,000 per year. Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the Minnesota Salary Transparency Law. This position is not eligible for relocation. Local Candidates only. GIII Retail Group is a division of G-III Apparel Group. Being successful at GIII Retail Group means putting the best ideas to work, taking action and following through. You will be challenged by smart, committed co-workers and pushed to be your best. This is a place where your individual talents and creativity make a difference. We are a dynamic company that provides competitive salary and excellent benefits including medical, dental, 401k, life, disability and more! GIII Retail Group's family of retail stores include: DKNY, Donna Karan and Karl Lagerfeld Paris. About G-III Apparel Group, Ltd. G-III is a global leader in fashion with a diversified portfolio of owned and licensed brands across multiple categories and channels. We design, source, manufacture, distribute, and market apparel and accessories worldwide, supported by a strong retail and digital presence. G-III Apparel Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $70k-80k yearly 3d ago
  • Assistant Center Manager

    Hairclub 4.4company rating

    Customer service manager job in Minneapolis, MN

    We are purpose-driven company. We believe in the power of hair and how it can make people feel happy, secure, and confident. We offer a complete array of hair loss treatment solutions for all types and stages of hair loss. Our solutions are tailored to perfectly meet the needs of our clients. To deliver on our purpose, in addition to the skillsets and qualifications requirements of this position, belief in our core values is highly important to us. Our five core values are: care; trust; passion; humility; and gratitude. These values shape and drive our actions and behaviors, allowing us to change lives. As an Assistant Center Manager you will play a crucial role in assisting the center manager in all of the operations of center which includes growth, revenue, experience and profitability. If you are a compassionate, driven and motivated individual, this job is for YOU! You will get to know the client and ask the right questions to help them find the right hair loss solution for their specific needs and lifestyle and guide them through their hair loss journey. This is more than a sales position. You'll have the ability to truly make a difference in someone's life and help our clients put hair loss in their control to regain their confidence. What you should expect to do: • Establish strong and collaborative relationships with clients • Ensure collection of monthly client fees • Ensure successful conversions/ renewals, membership changes, and add-on sales • Facilitate new client protocol and manage client's benefits usage. • Provide sales backup while complying with business rules and sales professional standards • Perform duties as assigned such as center organization and cleanliness, processing payroll, performance management, supervising, and employee training, etc. Qualifications: • At least one (1) At least one (1) year of management or administrative experience; strong consultative sales experience a plus • Relevant sales and long-term client relationship experience • Excellent communication and team-leading skills Bachelor's degree with a major in business preferred or equivalent work experience Receive the best benefits in the industry, including: Create additional opportunities with local networking, personal social media, and promoting the HairClub brand. Paid vacation days, paid holidays, and personal days starting the day you are hired! Comprehensive health benefits (medical, dental, life insurance and more) A 401(k)-retirement savings plan with company match after one year! Tuition reimbursement after one year! Company-paid training when you are hired and throughout your career with HairClub. Are you a People Leader looking for a challenge and a place to GROW, look no further! HairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.
    $30k-36k yearly est. 2d ago
  • Office Manager / Customer Service Representative

    Jason Banitt Farmers Insurance Agency 4.3company rating

    Customer service manager job in Winona, MN

    Job Description The Jason Banitt - Farmers Insurance Agency in Winona seeks a full-time Customer Service and Sales Representative (CSSR). This position offers the opportunity for growth within the agency along with paid training. Hours are generally 8-5 M-F. Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Hands on Training Tuition Reimbursement Mon-Fri Schedule Career Growth Opportunities Responsibilities Answering phones and assisting walk-in customers Review renewal business and identify appropriate follow-up action based on degree of change Cross-sell/up-sell products to existing customers Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions take Solicit, sell, and negotiate new business policies Assist with the annual review process by contacting customers and preparing personalized customer coverage recommendations based on customers' need General customer service duties as presented Performs other duties as assigned Requirements Solid background in customer service skills Outstanding written and verbal communication skills Strong organizational skills with attention to detail Outgoing personality and excellent phone etiquette Insurance industry experience preferred but not required Must pass the state of Minnesota insurance licensing exams (if not presently licensed) Proficient in operating personal computers and performing routine calculations Experience with Microsoft Office applications Adhere to company and agency policies and guidelines
    $40k-47k yearly est. 10d ago
  • Store Manager

    NIC+Zoe 3.6company rating

    Customer service manager job in Edina, MN

    STORE MANAGER - Galleria Edina We are NIC+ZOE, a fiercely female clothing brand led by designer, Dorian Lightbown and her daughter, Zoe. We are driven by one simple mission: to help women ignite their inner confidence. Founded in Boston in 2004, the brand is widely recognized for its knitwear, distinctive patterns, and sophisticated fits. Our customizable, versatile pieces are purposefully designed to help women feel just as good on the inside as they look on the outside. Core Responsibilities Provide an exceptional in-store experience Meet and exceed daily, monthly, and annual store sales and profit goals while maintaining expenses Lead and manage a team of Brand Stylists; Recruit and hire Sales Consultants who represent the NIC+ZOE brand Train and coach Sales Consultants to ensure strong selling skills and Client relationship development Motivate staff to meet store goals and comply with company policies and procedures Analyze and react to business trends regarding assortment; communicating sell through, stock levels, customer feedback and opportunities to increase sales to corporate office Ensure merchandising concepts are set up and standards maintained Perform and supervise store opening/closing procedures including counting register funds, completing bank deposits, opening and closing registers, and securing facility Conduct daily store meetings to ensure accurate and consistent brand communication with employees Maintain payroll budget and weekly hours to ensure appropriate sales floor coverage by reviewing store schedule and adjusting as necessary to meet the needs of the business Perform inventory responsibilities including the timely and accurate processing of all markdowns, transfers, damages, shipping and receiving in order to maintain operational integrity Skill Set Requirements Professional Sales Development through client relationship building and strong selling skills Excellent interpersonal skills Clear communication, both written and verbal Strong leadership skills including the ability to communicate internally at all levels within the organization and externally with clientele Ability to read and analyze selling reports, identify sales trends, and react to the needs of the business Comfort in making decisions and mediating conflict in a team environment Proficient in PC based software including Outlook, Excel, and Word Education/Experience: College degree preferred Minimum 3-5 years of management experience in a retail environment Must be available to work store schedule, including nights and weekends on an as-needed basis Additional: Can stand comfortably for long periods of time; able to lift boxes up to 50 pounds Please note that salary rates are dependent on numerous factors including relavant experience and other job-related qualifications.
    $28k-40k yearly est. 1d ago
  • Customer Support Manager

    Nuss Truck & Equipment 3.4company rating

    Customer service manager job in Mankato, MN

    The Customer Support Manager (Outside Parts Sales) represents the dealership to existing and potential customers by aligning company products and services with customer needs. This position is responsible for promoting and selling parts and services, maintaining customer relationships, responding to technical inquiries, and ensuring timely, professional customer support. The role requires a high level of product knowledge, customer service, and accountability for accurate documentation and compliance with company policies. Essential Duties and Responsibilities: Promote and sell heavy-duty truck and equipment parts and services to new and existing customers. Provide technical support, product updates, and solutions to customer inquiries. Manage customer relationships, including identification of whole goods sales leads. Respond promptly and professionally to customer communications by phone, email, and in person. Prepare, deliver, and follow up on quotes for parts, service, and training. Use CRM systems to track sales activities, customer interactions, and account status. Meet with customers on a regular basis to assess needs, expand accounts, and ensure satisfaction. Collaborate with Parts, Service, and Sales departments to troubleshoot and resolve customer concerns. Meet with new customers within recommended timeframes to establish relationships. Maintain compliance and readiness of company vehicle, including required documentation and daily inspection reports. Complete and submit call reports, delivery sheets, and returns in accordance with company procedures. Report vehicle issues or needed repairs promptly to the Parts Manager. Provide coverage for Parts Department shifts as needed. Secondary Duties: Maintain cleanliness and professional appearance of company-provided vehicle, both internally and externally. Stay current on product bulletins, updates, and technical training. Complete required monthly company training: one Construction Equipment (CE), one Truck, and one Safety module. Customer Service Responsibilities: The Customer Support Manager serves as a primary point of contact with customers and is expected to: Demonstrate professionalism, courtesy, and responsiveness in all customer interactions. Accurately assess and address customer needs, ensuring timely follow-through. Provide clear communication regarding pricing, lead times, and service expectations. Maintain customer trust through transparency, accountability, and consistent delivery of commitments. Actively seek opportunities to enhance the customer experience and strengthen long-term relationships. Represent the company brand positively in all customer-facing activities. Minimum Qualifications: Education: High school diploma or equivalent required. Experience: Minimum five (5) years of industry parts and service experience. Demonstrated mechanical aptitude required. Knowledge, Skills, and Abilities: Technical knowledge of 2007 and newer trucks, construction equipment, and onboard computer systems/software. Strong customer service and communication skills with ability to build and maintain relationships. Proficiency with Microsoft Word, Excel, Outlook, CRM systems, and related web applications. Ability to work independently and manage time effectively. Ability to work flexible hours as needed to accommodate customer schedules. Must hold a valid driver's license; CDL preferred. Work Environment and Physical Requirements: Frequent driving of company-provided vehicles (6-10 hours per day). Regular lifting, carrying, and transporting of parts weighing up to and/or exceeding 70 pounds. Exposure to shop and field environments, including noise, dust, exhaust fumes, and other related conditions. Extended periods of sitting, standing, and driving required. Accountability and Compliance: Ensure accurate documentation of all sales activities, call reports, and customer interactions. Maintain compliance with all company policies, safety protocols, and applicable regulatory requirements. Accept accountability for meeting sales goals, customer service standards, and assigned performance objectives. Report all accidents, injuries, and unsafe conditions immediately to management. Participate in required training, performance reviews, and corrective action processes as applicable.
    $88k-129k yearly est. 33d ago
  • Customer Service Manager

    Crystal D

    Customer service manager job in Saint Paul, MN

    Job DescriptionAre you a passionate leader who loves turning great service into unforgettable experiences? Join Crystal D - The Home of “The WOW Effect” - as our next Customer Service Manager and help us turn emotions into memories every single day. About the Role The Customer Service Manager leads and develops our Customer Service team to uphold the Crystal D brand and provide world-class service. This role blends strategic leadership with hands-on management, ensuring our customers and employees experience excellence at every step. You'll build a strong, high-performing team, implement service strategies that align with company goals, and foster a culture of empowerment, accountability, and continuous improvement. *This role manages a team of 8 direct reports, including one team lead. What You'll Do Develop and communicate a clear vision for the Customer Service department. Lead, coach, and inspire a team of Customer Service Specialists. Establish and track performance metrics for service quality, order accuracy, and productivity. Drive process improvements to enhance efficiency and customer satisfaction. Collaborate across departments (Sales, Marketing, Production) to ensure seamless customer experiences. Promote Crystal D's core values in every decision and interaction. What We're Looking For Associate degree or equivalent combination of education and experience. 3-5 years of customer service leadership or management experience. Proven ability to lead, develop, and motivate teams. Strong communication, organization, and problem-solving skills. Proficient in Microsoft Office Suite and comfortable adopting new technologies. A growth mindset and a passion for delivering outstanding service. Our Core Values Integrity - I do what I say I will do. Quality - I have an unyielding persistence to improve. Respect - I treat people the way I want to be treated. Commitment - I am committed to the ongoing viability of the company. Passion - I have the burning desire to achieve in all I do. Why You'll Love Working Here At Crystal D, you'll join a team of Memory Makers who are passionate about creating meaningful moments. We offer a collaborative, growth-oriented environment where excellence is recognized and celebrated. If you're a proven leader ready to make an impact and deliver The WOW Effect every day - we'd love to meet you! Compensation and Location Salary: Starting at $75,000 annually, commensurate with experience Location: 505 Atwater Circle, St. Paul, MN 55103 Powered by JazzHR JTlLyIqAjx
    $75k yearly 4d ago
  • Store Manager

    Mango 3.4company rating

    Customer service manager job in Bloomington, MN

    MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories. At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities. In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world. Job Details: We're excited to announce the opening of our new store at Mall of America in Bloomington, Minnesota this January, and we're looking for a dynamic Store Manager to lead the launch. If you're passionate about fashion and ready to take ownership of one of the most exciting store openings in the U.S. market, we'd love to hear from you. Reporting to the Regional Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant. Key Responsibilities: To ensure an excellent level of customer service is provided in the store To plan, apply and monitor the required measures in order to reach and exceed sales targets To analyze and review management indicators and costs in order to improve them To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability To be familiar with the collection, and control and manage the stock to maximize sales To act as a role model and promote effective communication within the team To recruit, train and ensure the seamless integration of the new employees To lead and motivate the team, ensuring the development of staff potential To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs To ensure the optimal management of personnel administration duties We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry. You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity! Apply now and start a long and successful career within MANGO. Join our team! Help us to reach our goal: to be present in every city in the world. What makes us special? As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest! Insurance Benefit: You only pay a % of the value! Pet Insurance - Partnering with MetLife, covering up to 90% of veterinary expenses. 401(K) Pension Plan Holidays + Wellness Days Vacation Days Commuter Benefits Bonus and/or Commission paid monthly At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success. Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally. You got it? We like you!
    $23k-38k yearly est. 1d ago
  • Customer Service Manager

    MacKenthun's Fine Foods 3.8company rating

    Customer service manager job in Minnetrista, MN

    We have a full time and part time position open that would include mornings and some weekends. You will be responsible for ensuring excellent service delivery and smooth customer interactions. The ideal candidate will have exceptional communication skills, a customer-first mindset, and a passion for problem solving. Key Responsibilities Handle customer complaints and escalations in a professional and effective manner Coordinate and manage day-to-day customer service operations, ensuring timely and efficient service delivery Work closely with various internal departments to resolve customer concerns, ensuring consistency and high-quality service Process order, returns, and exchanges according to company policies Maintain and update customer information in the company's database Assist with training and development of cashiers, customer service managers, and courtesy clerks Participate in regular meetings to share feedback, suggest improvements, and collaborate on initiatives to enhance the customer experience. Coordinate effective and efficient customer service management meetings monthly Minimize company losses by performing and monitoring accurate cashiering, proper handling of products, and till management Ensure compliance with all relevant policies, procedures, and legal requirements Requirements Education & Experience High School Diploma or Equivalent Proven experience in a customer service or coordination role, preferably within a fast paced environment Skills & Competencies Must be able to speak, read and write the English language Strong problem solving abilities with a customer focused approach Strong organizational and multi tasking skills Ability to work effectively independently and as part of a team Desirable Qualifications Comfortable using Google Suite Working Conditions and Physical Demands Constant standing, use of hands, reaching, and communicating Frequent walking Occasionally need to stoop, kneel or crouch Occasional heavy liftings up to 25 pounds Fast paced, multi faceted environment Overtime may be required during peak times Availability Must be available to work early morning shifts. Start time will range from 5:30am -8am depending on the day. Must be available to work some weekends and holidays. Benefits Summary for Full Time Medical, Dental, Vision 401k Employer Paid Life Insurance Long Term & Short Term Disability Hospital, Critical Illness, Accident Paid Vacation and Paid Holidays Sick & Safe Time Shift differentials for working Sundays & Holidays 10% discount at any Mackenthun's locations Referral bonuses Dietitian services Benefits Summary for Part Time Earned Safe & Sick Time Shift differentials for working Sundays & Holidays 10% discount at any Mackenthun's locations Referral bonuses Dietitian services Salary Description $17 - $20/hour
    $17-20 hourly 19d ago
  • Customer Service Manager - Minnesota/South Dakota Territory

    Feed Energy 2.9company rating

    Customer service manager job in Luverne, MN

    Job DescriptionDescription: Ideally, the person in this position would physically reside in the northern territory in South Dakota or western part of Minnesota to be in close proximity to the clients assigned. Who we are and what we value: Feed Energy works at the intersection of feed, fuel, and agriculture, building a nearly four-decade legacy of stewardship in various industries. We support how America nourishes its people and powers its economy. Our team is made up of growth-minded individuals, who are dedicated to transforming global practices in feeding and fueling, driving innovation across the industries we serve. We create circular economies, developing sustainable, low-carbon products and processes. Join us if you're looking for a dynamic environment to contribute to shaping a sustainable future for feeding and fueling the world. We help feed the world by providing safe, energy-based nutrition solutions. Creativity - Stewardship - Impact - Integrity - Healthy Relationships What we are looking for: The Customer Service Manager is responsible for fostering long-term, profitable relationships with our customers. This role serves as the primary point of contact for assigned accounts, ensuring their needs are met and identifying opportunities to deliver additional value. The Customer Service Manager works closely with cross-functional teams to execute account plans, monitor customer satisfaction, and drive growth through expanded products, services, and solutions. This position requires high energy, strong listening skills, and the ability to build rapport with multiple decision-makers across diverse customer locations. The ideal candidate is someone who can travel extensively, understand each customer's unique priorities, and proactively create value at every touchpoint. Requirements: What you will do: Grow and nurture strong customer relationships with leaders across your assigned accounts, serving as their go-to resource and strategic advisor. Dive into your customers' business-their objectives, operations, challenges, and competitive landscape-to uncover opportunities to elevate their experience and drive mutual growth. Develop and execute tailored account plans that bring together the right internal expertise and resources to exceed expectations. Orchestrate cross-functional collaboration (Commercial, Supply Chain, Logistics, Mechanical Service, and more) to ensure smooth delivery of products and services and to quickly resolve any issues. Stay ahead of trends and performance indicators, proactively recommending solutions that strengthen partnerships and increase lifetime value. Anticipate the ever-changing needs of customers, offering proactive insights and solutions before they ask. Spot and champion opportunities for new products, services, or process improvements that enhance customer experience and deliver measurable value. Evaluate pricing needs and profitability levers, supporting competitive yet sustainable pricing strategies for each customer. Build a strong internal and external network to support account activities and deepen collaboration across the organization. Be the “voice of the customer”, sharing meaningful insights with Product, Marketing, and cross-functional teams to fuel innovation and continuous improvement. Bring our company values to life in every interaction-with customers, colleagues, and community partners. Take on additional opportunities and responsibilities that contribute to team success. What you will need: Bachelor's degree or equivalent experience in a relevant field (e.g., Business Administration, Marketing, Supply Chain Management). Proven track record in account management, customer service, or related roles. Strong communication and interpersonal skills, capable of tailoring style and approaching both low-volume customers and complex, high-visibility corporate clients. Strong problem-solving and analytical abilities. Ability to manage multiple priorities and work collaboratively across teams. Customer-centric mindset with a passion for delivering exceptional service. Knowledge of the industry and competitive landscape is preferred.
    $31k-50k yearly est. 2d ago
  • Customer Experience, Program Manager | Central Region

    Irhythm Technologies 4.8company rating

    Customer service manager job in Minneapolis, MN

    Career-defining. Life-changing. At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role: Position: Program Manager, Customer Experience Location: Remote - National US About this role: The Customer Experience team is responsible for partnering both internally and externally, including sales and commercial team along with key stakeholders at large health systems, to design and execute solutions that improve efficiency and outcomes. Scope of Work: Ability to perform role effectively for an average of 6 opportunities concurrently. Support customer clinical, operational, financial goals via designing customer journeys to drive adoption of the Zio Service. Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized. Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices. Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias. Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) within large health systems to align on goals and success metrics of cardiac programs, identify challenges with current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service. Accountable to prioritizing work that meets the needs of iRhythm business goals Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business Strategically partner with geographic sales team to understand their business plan, and how you can best support them impacting deep + broad penetration of their large health systems Requirements Bachelor's degree required, Master's degree preferred: Minimum of 6 years of related experience with a Bachelor's degree; or 4 years of experience in a similar role and a Master's degree. Experience in device or clinical sales working with large health systems in a consultative capacity preferred, or experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree preferred Key attributes: Ability to influence across teams with strong teamwork and collaboration; ability to quickly build trust with sales team, cross-functional partners, and customers as a strategic partner. Willingness to be flexible to the needs of IRTCs business goals, ability to quickly onboard and execute within role within 3-6 months Strong communication and presentation skills Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity Strong understanding of the healthcare landscape and experience in cardiology preferred Ability to multi-task and prioritize in a fast-paced environment Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio) Must be able to travel up to 50%. Location: Remote - US Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. Estimated Pay Range $112,000.00 - $145,000.00 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at ********************* About iRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game. There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact *********************. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY. For more information, see *********************************************************************************** and *****************************************
    $40k-61k yearly est. Auto-Apply 12d ago
  • Licensed Insurance Customer Service

    Rick Ronning-State Farm Agency

    Customer service manager job in Champlin, MN

    Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of part-time Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role: 1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Champlin, MN. This is an in-office position. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day Write new applications through normal daily routine (no marketing required) As an Agent Team Member, you will receive... Minimum hourly wage $18/hr with no maximum limit Flexible schedule working three days/week (up to four days/week for the right person) Bonus and commissions on new business Paid Time Off (two weeks vacation immediately available) SIMPLE Retirement Plan with employer match 3% of your pay Employer-paid licensing (if not already licensed) Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license (required) Life and Health license (must be able to obtain) Must be a great conversationalist and highly value client relationships Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
    $18 hourly 8d ago
  • Seasonal Customer Service Supervisor

    ASM Research, An Accenture Federal Services Company

    Customer service manager job in Saint Paul, MN

    Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs). + Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis. + Responsible for setting priorities and coordinating activities that align with set objectives and goals. + Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted. + Monitors issues and ensures that Service Level Agreements are met. + Identifies key issues and areas for improvement to streamline or implement new recommended procedures. + Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures. + Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination. + Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals. + Communicates and collaborates with management effectively to provide and analyze metrics and reports. **Minimum Qualifications** + Bachelor's Degree preferred or equivalent relevant experience. + 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience. **Other Job Specific Skills** + Excellent written and verbal communication skills. + Strong leadership and customer service skills. + Ability to organize and supervise staff for maximum efficiency. + Advanced problem solving and interpersonal skills. + Strong customer service approach. + Ability to build, coach and mentor effective teams. + Ability to maintain consistent progress towards set priorities. + Dedicated focus on accuracy and attention to detail. + Ability to remain calm and courteous towards customers, staff, and management in periods of stress. + Ability to develop and maintain good working relationships with all customers and co-workers. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 62,200 - 84,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $34k-47k yearly est. 16d ago
  • Customer Service Supervisor

    Petsuites

    Customer service manager job in Lakeville, MN

    Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members! Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business! Position Overview: At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you. A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses! Pet Host Lead Requirements: Must be able to handle dogs of all sizes and cats Must enjoy working with both people and pets Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames Must be able to follow directions and comply with processes and procedures Must have a keen sense of observation when observing the pets Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods Must have computer knowledge/quick learner Must have Leadership/Supervisor experience in a team oriented environment Excellent customer service skills, professional Organized, detail oriented Daily Responsibilities: Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships. Answer all incoming calls, respond to voicemails and emails. Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations. Manage cash, check, and credit card transactions and reporting/reconciling Gets to know clients and their pet's names on a regular basis Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs. Obtain vaccination records from veterinary offices and input into the computer. Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity. Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary. Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”. Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers Ensure the facility meets or exceeds expectations with regards to cleanliness and safety. Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc. Consult with other departments Work with a team who all exemplify these qualities: A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety. Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated. Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers. Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”. Must be able to multitask and be very detail oriented. Must be able to start and stop work. Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping. Conflict Resolution - Ability to handle conflict with tact and diplomacy Good team work and willingness to assist other departments as necessary Cheerful, friendly, positive team-oriented attitude Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office. Reliable, punctual, and dependable Ability to work a flexible schedule, including holidays and weekends Ability to take direction well and apply it independently Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently Physically able to handle dogs of all sizes and to lift up to 60 lbs. Other duties as assigned. Equal Employment Opportunity NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Work schedule Weekend availability Monday to Friday Holidays Supplemental pay Tips Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) Life insurance Disability insurance Paid training Employee discount
    $34k-47k yearly est. 60d+ ago
  • Customer service

    Global Channel Management

    Customer service manager job in Mankato, MN

    Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications 2 years Call center customer service Escalations help desk Additional Information $15/hr CTH
    $15 hourly 60d+ ago
  • Supervisor Outpatient Behavioral Pro-Fee Services

    Fairview Health Services 4.2company rating

    Customer service manager job in Saint Paul, MN

    As a Supervisor, you will lead the Mental Health Crisis Care team across Emergency Department settings and the EmPATH model of care (Emergency Psychiatric Assessment, Treatment, and Healing). This innovative approach provides rapid, patient-centered stabilization in a calm, therapeutic environment rather than a traditional ED. EmPATH units feature open spaces to reduce stress and encourage engagement, while multidisciplinary teams deliver timely assessment, medication management, and recovery planning. The model emphasizes voluntary participation, minimal restraints, and short stays-typically under 24 hours-resulting in improved outcomes and enhanced satisfaction for patients and staff. This position combines strategic leadership with clinical expertise, ensuring operational excellence, staff development, and high-quality patient care. Key Leadership Responsibilities * Operational Oversight: Direct daily operations for Emergency Department and EmPATH locations, including staffing, scheduling, workflow efficiency, and quality assurance. * Team Leadership: Hire, train, and mentor staff; conduct performance evaluations; foster engagement and professional growth. * Program Development: Anticipate needs, implement creative solutions, and develop new initiatives to improve patient experience and outcomes. * Compliance & Quality: Ensure adherence to regulatory standards and lead quality improvement projects. * Strategic Collaboration: Partner with leadership to enhance clinical systems and drive evidence-based practice. Clinical Responsibilities * Provide direct patient care, including diagnostic evaluations, treatment planning, and psychotherapy. * Collaborate with patients, families, and interdisciplinary teams to deliver individualized, culturally sensitive care. * Maintain accurate documentation and communication with payers. Qualifications * Licensed mental health professional (LMHP) with psychotherapy scope. * Proven leadership experience in behavioral health or crisis care settings. * Strong skills in team management, communication, and problem-solving. * Commitment to evidence-based care and continuous improvement. Minimum Qualifications to Fulfill Job Responsibilities: Required Education * Master's Degree in Psychology, Social Work, Nursing or closely related field Experience * 2 years post licensure experience in mental health and/or chemical dependency treatment experience One of the following License/Certification/Registration * LICSW * Licensed Psychologist (LP), * Licensed Marriage or Family Therapist (LMFT), * or LPCC (Licensed Professional Clinical Counselor (LPCC) Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** Compensation Disclaimer The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within thisrange may depend on several factors, such as FTE, skills, knowledge, relevant education, experience,and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical. If yourrole is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
    $57k-86k yearly est. Auto-Apply 26d ago
  • Dunkin'/Baskin-Robbins Store Manager

    Dunkin-Baskin Robbins

    Customer service manager job in Lake George, MN

    We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees! Why Choose TMart? Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks! Our Certified General Managers Are Set-Up to Be Successful, Long-Term: We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business. Are Offered Competitive Compensation: Base Pay: Certified Managers base pay starts at $46K to $56K per year. Monthly Bonus: Certified Managers can earn up to an additional $500 per month hitting regular metric objectives. Additional Bonus: When Managers consistently hit our four greatest metrics, they can earn an additional $100 per week! Year-End Bonuses: We award over $10K to our top performers at the end of our Fiscal year. Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals. Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site. Several Other Merit-Based Bonuses! Are Eligible for a NUMBER of Benefits: Health Benefits (health, dental, and vision)* 401k and 401K matching* Short and Long Term Disability* Flexible Spending Account* Life Insurance* Paid time off* Paid training *Eligibility requirements Are Eligible for Other Company Perks, Programs, and Advancement: Certified General Managers are eligible to advance into our Multi-Unit Manager Training Program and move to the next step of building their career at TMart! Scholarship Opportunities (up to $3,000 per employee per year) Flexible Schedules Employee Assistance Program Employee Discounts Annual Apparel Gifts Invited to attend Corporate Meetings and Events with the opportunity to earn and win cash and prizes! Responsibilities Include: Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws. Ensure Brand standards, recipes and systems are prepared and executed correctly and consistently. Create and maintain a guest-focused culture in the restaurant. Recruit, hire, onboard and develop restaurant team members. Coach restaurant team members to drive sales, improve profitability and guest satisfaction. Review guest feedback results and implement action plans to drive improvement. Execute new product rollouts including training, marketing and sampling. Control costs to help maximize profitability. Completion of regular restaurant inventory and financial reporting. Completion of weekly schedule ensuring all shifts are staffed to meet guest demand and service standards. Completion of vendor orders. Conduct self-assessments and corresponding action plans. Ensure restaurant budget is met as determined by Franchisee. Communicates restaurant priorities, goals and results to restaurant team members. Able to perform all responsibilities of restaurant team members. Lead team meetings. Deliver training to restaurant team members. Plan, monitor, appraise and review employee performance. Key Competencies: Previous leadership experience in retail, restaurant or hospitality. Possesses an inspiring and motivating personality. Strong analytical skills and business acumen. Works well with others in a fun, fast-paced team environment. Prompt and professional. Demonstrates honesty, integrity, clean image, and a positive attitude. Ability to train and develop a team. Guest-focused. Exercises good time-management and problem-solving *All offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.
    $46k-56k yearly 3d ago

Learn more about customer service manager jobs

Do you work as a customer service manager?

What are the top employers for customer service manager in MN?

Top 10 Customer Service Manager companies in MN

  1. Public Storage

  2. Tide Cleaners

  3. EXOS

  4. Keller Williams Integrity Realty

  5. Mackenthun's Fine Foods

  6. Feed Energy

  7. Acosta

  8. Certified Power

  9. Wendy's

  10. Office Depot

Job type you want
Full Time
Part Time
Internship
Temporary

Browse customer service manager jobs in minnesota by city

All customer service manager jobs

Jobs in Minnesota