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Customer service manager jobs in Mississippi - 822 jobs

  • Respiratory Therapy Manager | University | Day

    Methodist Le Bonheur Healthcare 4.2company rating

    Customer service manager job in Hernando, MS

    If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South. Responsible for assisting the department director in planning, implementing, directing, coordinating, and controlling activities and operations in the Respiratory Care Services department. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence. A Brief Overview Responsible for assisting the department director in planning, implementing, directing, coordinating, and controlling activities and operations in the Respiratory Care Services department. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. What you will do Plans, organizes, and coordinates activities and operations in Respiratory Care to meet department goals and objectives. Manages and coordinates clinical and operating policies and procedures for the department. Formulates and implements departmental strategic plans in conjunction with associates and customers. Maintains budget and productivity within acceptable guidelines. Hires, develops, and retains a competent, productive, and quality conscious workforce. Education/Formal Training Requirements Bachelor's Degree Respiratory Therapy Bachelor's Degree Healthcare Administration Bachelor's Degree Business Administration Master's Degree Work Experience Requirements 3-5 years Respiratory care Licenses and Certifications Requirements BASIC LIFE SUPPORT - American Heart Association Registered Respiratory Therapist - National - National Board for Respiratory Care Registered Respiratory Therapist - Arkansas - Arkansas State Medical Board Registered Respiratory Therapist - Mississippi - National Board for Respiratory Care Registered Respiratory Therapist - Tennessee - Tennessee Board of Respiratory Care Knowledge, Skills and Abilities Knowledge of training concepts, methods, and techniques in respiratory care. Demonstrable leadership potential. Ability to prepare complex written materials, such as patient records or training materials. Familiarity with spreadsheet and database programs. Supervision Provided by this Position Supervises shift supervisors and coordinators. Supervisory responsibilities of this job include overseeing various procedures, protocols or special projects for the Respiratory Care department Physical Demands The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination. The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently. The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. Frequent invasive and non-invasive patient contact. Exposure to patient body fluids as well as exposure to hazardous or poisonous materials. Ability to react quickly to emergency situations. Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity. Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.
    $25k-33k yearly est. Auto-Apply 4d ago
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  • Plant Manager

    TRS Staffing Solutions 4.4company rating

    Customer service manager job in Gulfport, MS

    Our client, a leading manufacturer of disposable food packaging products, is seeking a Plant Manager to join their team in Quitman, MS where they manufacture Styrofoam cups. Duties and Responsibilities Lead and manage facility Mentor a high-performing leadership and plant team, fostering a culture of accountability, innovation, and continuous improvement Drive world-class safety performance with a zero-incident mindset Deliver on all key KPI targets: Safety, Quality, Service, Cost, and Operational Excellence Achieve world-class OEE and proactive maintenance excellence Collaborate cross-functionally to align the plant's operations with broader business strategies RequirementsProven experience as a Plant Manager or above (scope 200 employees, 24/7 preferred) Demonstrated success in developing, and retaining a high-performing, results-driven leadership team Deep knowledge of Lean Manufacturing principles and systems A servant leadership mindset with the ability to inspire, engage, and empower Strong interpersonal and communication skills to influence stakeholders at every level Experience working with EPS or similar manufacturing processes preferred
    $44k-79k yearly est. 5d ago
  • Market Area Manager - Springfield East, MO

    Credit Acceptance 4.5company rating

    Customer service manager job in Jackson, MS

    Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally. Our outside sales professionals are on the front line pushing the boundaries of our company growth and revenue generation. We continuously strive to meet our company goals by increasing quality dealer enrollments, building relationships, and consulting with our dealers on how to improve their business. Our sales force is nationwide, and they receive strong support from our many resources at the corporate offices. As an employee-centric organization, we have an intense focus on professional development and continuous improvement that contributes to making this a Great Place to Work! Outside Sales- Market Area Manager | Dealer Relationships About this Position: Market Area Managers work within their assigned geographic territory in the field. Residence within or near this assigned territory is required. Credit Acceptance offers our team members in the sales department: Uncapped earning potential with a base salary and uncapped monthly performance-based commission, total compensation depends on the impact you make in your market Quarterly profit sharing, company phone and computer, plus automobile and mileage allowance Excellent benefits package beginning day 1 that includes 401(K) match, adoption assistance, tuition reimbursement, comprehensive medical/dental/vision and much more Progressive career opportunities as demonstrated by our record of promoting internally Flexibility to set your own schedule and manage your own territory, ideal for self-starters A dedicated support system including structured and continued training Work-life balance with generous PTO beginning on day 1 Who We Are Looking For: We are looking for driven, consultative, and influential sales professionals to continue to lead our market growth. Our ideal candidate exhibits: Motivation to succeed and achieve goals Drive to continuously improve oneself and their customers Demonstrated sales successes with an established track record of achievement and progression Consultative sales experience through a detailed needs analysis, direct communication and a solutions-based mindset From B2B to finance, our Market Area Managers come from a variety of backgrounds and industries. While not limited to these titles, some of our most successful Market Area Managers come from the following backgrounds: Account Managers Account Executives District Sales & Sales Managers Field Sales & Territory Managers Area Managers Business Development Business Managers Finance & Insurance (F&I) Managers Responsibilities: As a sales representative for Credit Acceptance, you will be provided with continuous training to help you achieve success within your assigned territory. Responsibilities in your area will include: Prospecting automotive dealerships to enhance business development outcomes Account management & client services to build a strategic and consultative relationship with customers Running a territory with entrepreneurial drive and dedication similar to a small business owner Qualifications: Minimum travel of 80% in the market Proven track record of success in a competitive sales environment Bachelor's degree or equivalent work experience A valid driver's license, insurance and registration Occasional overnight travel, less than 10% Preferred: Knowledge or experience in auto finance or retail operations of automobile dealerships Existing relationships with dealers in the defined territory Targeted Compensation: $111,450 + Monthly Uncapped Commission INDSAHP #Zip #LI-Remote Benefits Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work Our Company Values: To be successful in this role, Team Members need to be: Positive by maintaining resiliency and focusing on solutions Respectful by collaborating and actively listening Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions Direct by effectively communicating and conveying courage Earnest by taking accountability, applying feedback and effectively planning and priority setting Expectations: Remain compliant with our policies processes and legal guidelines All other duties as assigned Attendance as required by department Advice! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application! P.S. We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk! Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you. Play the video below to learn more about our Company culture.
    $18k-25k yearly est. 4d ago
  • Customer Service Manager - In Office

    Murrill McDaniel Agency

    Customer service manager job in Lumberton, MS

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 12d ago
  • Enterprise Customer Account Manager

    UKG 4.6company rating

    Customer service manager job in Jackson, MS

    **Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. **About the Team:** Our Services and Distribution Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers' goals with our broad set of products. We pride ourselves on fostering a supportive and innovative environment where every team member is encouraged to contribute their unique skills and expertise. Together, we strive to exceed customer expectations and drive significant business growth. **About the Role:** The Enterprise Customer Account Manager will be focused on selling into Enterprise Services and Distribution named accounts in an assigned geographic territory. This position requires an individual who can successfully build and grow existing customer relationships selling our full suite of products. A successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives. **Key Responsibilities:** + Strengthen and expand customer relationships through regular and frequent face-to-face interactions designed to drive sales growth. + Attend industry events, trade shows, and conferences relevant to your customer base. + Proactively develop, utilize, and maintain a deep understanding of the customer's industry. + Advise, consult, and support customers on best and next practices in the utilization and expansion of services. + Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. + Collaborate with internal stakeholders to develop and maintain Annual Account Plans and Relationship Maps for each assigned account. + Build strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account. + Leverage your sales management team, UKG executive sponsors, and in-person meetings to strengthen these relationships. + Conduct at least two in-person business reviews with the customer annually, covering adoption, support, and roadmap discussions. + Share new product offers and innovations during business reviews to drive sales. + Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams. + Maintain accuracy of account contacts and sentiment in SFDC, including a rolling four-quarter pipeline. **Basic Qualifications:** + At least 8 years of experience driving full cycle sales management process + Proven experience with a mix of transactional and strategic deals, ranging from 9-12 month sales cycles. + Demonstrated ability to consistently exceed a $1 million+ quota year over year, maintaining a pipeline three times the quota. + Experience selling SaaS solutions, preferably in HCM, WFM, Payroll, or ERP **Preferred Qualifications:** + Proven track record of building and growing customer relationships in an Enterprise territory. + Experience building strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account. + Strong consultative selling skills with the ability to understand customer/prospect business requirements. + Excellent communication and presentation skills. + Ability to work collaboratively with internal stakeholders and leverage executive relationships. + Experience with Sandler, Challenger, Powerbase Selling methodology or similar Sales methodology + Superior negotiation, written and verbal communication skills + Up to 50% travel **Equal Opportunity Employer: ** UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster (************************************************************************************************** and its **supplement** . UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Disability Accommodation in the Application and Interview Process:** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . **Pay Transparency:** The base salary range for this position is $170,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *************************** It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
    $28k-40k yearly est. 38d ago
  • Event Services Lead

    MSU Jobs 3.8company rating

    Customer service manager job in Starkville, MS

    The Event Services Lead is responsible for providing first-line event setup, breakdown, and response/assistance for event resources for all campus related events. This position reports to the Supervisor, Events Services for Division of Student Affairs. Salary Grade: 10 Please see Staff Compensation Structure or Skilled Crafts and Service Maintenance Compensation Schedule for salary ranges. For salary grade UC, these positions are "Unclassified" and salary ranges are determined by the hiring department. Essential Duties and Responsibilities: The following examples are intended as illustrations only of the various types of duties assigned to positions allocated to this classification. The absence of specific statements of duties does not exclude those tasks from the position if similar or related to the position. 1. Responsible for setup and breakdown of event services resources including but not limited to stages, tents, tables, chairs, infrastructure for audio video for all campus related events 2. Performs storage and retrieval of all event services resource equipment. 3. Monitors inventory storage areas for cleanliness and organization. 4. Creates standard cleaning procedure daily/weekly of all resources to maintain integrity of customer experience in renting equipment. 5. Plan daily work based on information extracted from ad Astra reports. 6. Maintains neat and clean appearance of all department office area 7. Reports any broken equipment and furniture disrepair to Event Services Supervisor and Senior Coordinator of Event Services immediately. 8. Creates standard operating procedure manuals for general associate jobs. 9. Directs work assignments for general associate staff. 10. Strict adherence to safety protocols with respect to all setup requirements. 11. Attend all scheduled meetings. 12. Performs other duties as assigned. Minimum Qualifications: High School Diploma or Equivalent Three years of work-related experience Valid MS Drivers' License Preferred Qualifications: 1. Mechanical aptitude in the build and breakdown of equipment 2. Post high school formal training or associate degree in hospitality or related discipline 3. Five years work related experience Knowledge, Skills, and Abilities: 1. Interpersonal and communication skills required. 2. Ability to comprehend and see big picture to work through complex work process. 3. Understands instructions and executes efficiently to meet deadlines. 4. Works effectively with a wide range of constituencies; and perform variety of tasks. 5. Ability to exercise discretion with customers and the public, including reasonable standards for personal appearance and exhibit professional and courteous demeanor. 6. Ability to work in a team and adhere to work rules that foster respect in the workplace. 7. Ability to work evenings and weekends as required and on short notice. 8. Must be self-motivated, able to work independently with minimum supervision, and apply good judgment. Working Conditions and Physical Effort 1. Job frequently requires sitting, standing, bending, reaching, climbing, talking, hearing, handling objects with hands, and walking. 2. Job occasionally require stooping, kneeling, crouching and crawling. 3. Job frequently requires physical exertion and lifting 50 pounds, occasionally 100 #. 4. Job requires frequent overtime and the ability to work a flexible schedule including evenings, nights, and weekends and eexcellent hand-eye-coordination skills. 5. Job requires stamina and strength to perform manual labor. 6. Vision requirements: Ability to see information in print and/or electronically. Instructions for Applying: Link to apply: *********************************** Application Resume List of Three References Equal Employment Opportunity Statement: Mississippi State University is an equal opportunity institution. Discrimination is prohibited in university employment, programs or activities based on race, color, ethnicity, sex, pregnancy, religion, national origin, disability, age, sexual orientation, genetic information, status as a U.S. veteran, or any other status to the extent protected by applicable law. Questions about equal opportunity programs or compliance should be directed to the Office of Civil Rights Compliance, 231 Famous Maroon Band Street, P.O. 6044, Mississippi State, MS 39762, **************. What do I do if I need an accommodation? In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Mississippi State University, please contact the Department of Human Resources Management at tel: ************** or *******************. If you have any questions regarding this policy, contact the Department of Human Resources Management at ************** or *******************. Upon request, sections of this job listing are available in large print, and readers are available to assist the visually impaired.
    $34k-52k yearly est. 36d ago
  • Client Manager - US Large Market

    American Express 4.8company rating

    Customer service manager job in Jackson, MS

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. This Manager, Large Enterprises Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio. **Job Responsibilities:** + Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition. + Engage, develop and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Maintaining detailed understanding of the customers' business, their organizational goals and objectives. + Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities. + Interface with various divisions of American Express to develop and implement customized and strategic account plans. + Achieve portfolio growth and retention targets. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth. + Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. **Qualifications:** + Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following: + Must possess a sense of urgency to drive results. + Experience with managing complex and challenging clients. + Ability to foster and build new executive relationships and develop a strong web of influence within the defined client portfolio. + Demonstrate a deep resilience to drive results and win. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. + Proven relationship management skills demonstrating a comfort level and effectiveness in seeking out and establishing relationships at C-levels and within cross-functional areas within Fortune 500 companies + Demonstrate effective oral and written presentation and communication skills, with the ability to influence internal and external partners. + Ability to gain in-depth understanding of client needs, to develop and execute a client-focused account plan with limited support and guidance. + Ability to effectively present products, technical solutions, and financials to clients in a strategic manner. + Must be able to work in a virtual environment + Ability to effectively influence and manage change and display solid leadership skills. + Sells with integrity, in alignment with compliance and internal partner business requirements. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25023645
    $89.3k-150.3k yearly 11d ago
  • CSR Supervisor

    Citizens National Bank 4.1company rating

    Customer service manager job in Columbus, MS

    Customer Service Representative Supervisor Classification: Non-Exempt Reports to: Bank Manager or Assistant Bank Manager Summary/Objective The Customer Service Representative Supervisor (CSR Supervisor) is considered a critical link between the bank and its customers and plays a vital role in the branch s success. A CSR Supervisor is responsible for providing exceptional customer service, including sales and service functions, and making qualified referrals in a fast-paced, process-driven team environment. The CSR Supervisor helps create, develop, and support a dynamic CSR team that maintains strong customer relationships by providing quality services that help customers achieve their financial dreams. Essential Functions Accurately processes transactions including deposits, night drop deposits, withdrawals, transfers, loan payments, official checks, money orders and credit card advances. Other duties include maintaining the branch cash limit, performing branch audits and preparing branch reports. Adheres to the bank s Vision, Core Competencies and Moments of Truth while listening for referral opportunities and referring customers to the appropriate areas of the bank while coaching their team to do the same. Safeguards the bank s assets by efficiently operating a cash drawer and maintaining the vault while following the bank s policies and procedures and adhering to the Bank Operations Manual. Manages, develops and supports their team on efficient operations and sales and service standards. Manages and trains the team to ensure each team member s skill development and career growth opportunities are achieved. Responsible for interviewing, coaching, and evaluating CSRs and reviewing CSR timecards. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supervisory Responsibility This position is responsible for the direct supervision of Customer Service Representatives. Work Environment This job operates in a professional retail branch. This role routinely uses standard office equipment such as computers, phones, photocopiers, teller validators and scanners. Physical Demands Prolonged periods working at a desk. Must be able to transport up to 30 pounds at a time. May need to stand for long periods of time. Occasional bending, stooping, and stretching. Must be able to assist customers throughout branch. Position Type/Expected Hours of Work This is a full-time position. Days and hours vary according to the branch location. Travel Minimal travel is expected for this position. Required Education, Experience, and Skills High school graduate or GED. Working knowledge of computer software. High energy with strong interpersonal verbal and written communication skills. Work in a team environment while following good judgment, tactfulness and time constraints while maintaining a professional manner. Preferred Education and Experience Post High School Education or 1 year of related experience. Banking experience. Management experience. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
    $27k-46k yearly est. 8d ago
  • Manager, Customer Experience

    Cotality

    Customer service manager job in Oxford, MS

    At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: As a Manager, Customer Experience, you have a passion for service excellence and are ready to lead a team of front-facing company representatives who liaise between our clients and their current customers. Clients are our North Star here at Cotality. In this role you will foster open and effective communication channels, demonstrate empathy in all client interactions, mentor your team to ensure they provide compassionate and responsive service, and utilize strong problem-solving skills to address and resolve client issues efficiently. What you will do: Collaborate with both internal and external teams to facilitate a seamless client experience. Foster a high-energy, client-centric operation based on accountability and engagement. Manage the client relationship through weekly and monthly client status update meetings, annual business reviews, escalation resolution, adhering to Service Level Agreements, and maintaining high work quality. Manage effective email communication to meet client expectations in a timely and professional manner. One-on-one coaching, counseling, and training of customer care associates. This may include drafting and presenting formal coaching, corrective action, and performance improvement plans to ensure high performance standards are met. Drive accountability for direct reports in key performance areas such as Production and Quality Control. Monitor the quality of calls and provide verbal and written feedback to customer care associates. Address training needs and performance management with employees as necessary. Respond to internal and external stakeholders to ensure quality issues are resolved. Develop and measure key performance indicators (schedule adherence, after call work, quality, efficient call-handling, and attendance/reliability) at both team and individual level to gauge and enhance operational effectiveness. Interviewing and selection of new employees. Train and lead staff in all departmental operations, processes, procedures, and requirements. Communicating departmental initiatives and priorities to the team. Presenting data in a compelling manner to drive vision and purpose with internal and external stakeholders. Maintain a culture of continuous improvement and professional development. Provide operational agility, including cross-training and business continuity. Provide coverage assistance to Contact Center management team and assist with covering evening/weekend shifts. Job Qualifications: What you will bring: Bachelor's degree preferred or equivalent 5+ years of relevant work experience in escrow, real estate, title insurance, or other relevant industry. 4+ years of related experience with a background in real estate, mortgage, escrow, quality auditing and 3+ years of leadership experience. Proven ability to lead teams in a fast-paced, client-centric, results-oriented culture Exceptional leadership skills, including team-building and emotional intelligence Demonstrated ability to motivate teams and to manage change effectively Strong interpersonal, negotiation, and conflict resolution skills Excellent written and oral communication skills including the ability to communicate complex data in a clear and concise manner to multiple audiences. Excellent planning and organizational abilities Experience managing and/or interacting with geographically distributed teams. Ability to prioritize and conduct multiple projects simultaneously and maintain day-to-day operational excellence. Demonstrated ability to lead root cause analysis (RCA) for recurring issues and implement long-term solutions to improve service delivery. Strong analytical and problem-solving skills with an ability to develop alternative solutions for complex situations. Strong understanding of data and trends and ability to apply analytical problem-solving skills to data sets. Proficient computer skills including the use of Microsoft suite of products (Teams, Outlook, Excel, and Office). Ability to maintain positive and professional demeanor that lifts up others even in fast-paced, high-stress situations. Familiarity with MSP/BlackKnight and Sagent is a plus. Prior Lean Six Sigma training and/or experience is a plus. Key Leadership Attributes: Open to feedback Resilient Takes ownership Emotional Intelligence Positivity Continuous Improvement Mindset Accountability What to expect: Contact center experiences a busy season during Q4. The management team has a rotation to cover the evening schedule and at times will be required to support the contact center until the 8pm CST closing time. Associate managers should expect a span of control of approximately 12-15 direct reports. Familiarity with MSP/BlackKnight and Sagent is a plus. Cotality offers a Flexible Work Model that includes a hybrid schedule. Management is expected to be in the office 1-2 days per week (work from home is permitted for the other 3-4 days) and the team has an in-office coverage schedule to ensure the customer care associates have adequate management support on site. Other in-office time may be required based on business need or to attend “Moments that Matter” (MTM) events hosted department or company-wide. Associate managers should expect to sit, stand, type, and use a laptop computer and headset on a daily basis. #LI-RS1 Annual Pay Range: 65,200 - 73,200 USD Application Window: This opportunity is expected to remain posted through the date identified below, subject to business needs. 2025-12-09 Thrive with Cotality At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life. Highlights include: Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off. Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend. Health: Multiple medical plan options with mental health and wellness support offerings. Retirement: 401(k) with company match and vesting after one year. Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250. Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more! Click here to see a comprehensive list of our benefit offerings. Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace. Cotality is fully committed to a work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences. Privacy Policy Global Applicant Privacy Policy By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide. Connect with us on social media! Click on the quicklinks below to find out more about our company and associates
    $34k-65k yearly est. Auto-Apply 41d ago
  • Customer Service Representative and Sales Associate

    Brandsource

    Customer service manager job in Jackson, MS

    Job SummaryFOOTHILL APPLIANCE is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Answering and return phone calls and texts. Exemplifying our code of values, you show respect and courtesy to all customers and employees. You will also be willing to learn the appliances and other product we sell, so that you can makes sales as well.This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Responsibilities: Receive incoming calls in a professional and courteous manner Perform marketing and sales functions to sell additional work and earn business Complete work orders, return customer calls, and respond to customer complaints Perform other duties as needed which may include cross-training in related positions Selling Appliance and accessories to customers Qualifications: Minimum two years office experience Appliance sales experience (recommended) Strong written and verbal communication skills Detail-oriented with strong data entry skills Positive Attitude Team player who can work independently Benefits/Perks Flexible Scheduling Growth and Career Advancement Opportunities Great Working Environment Compensation: $15.00 per hour Independent Retail offers a myriad of opportunities for people of all backgrounds. When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don't work in sales? Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service - to name just a few. Retail companies are also some of the most exciting brands in the country - and they're driving the industry's innovations in customer experience. Retail is the #1 private-sector employer in the country If you're seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you! This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
    $15 hourly Auto-Apply 60d+ ago
  • Electric Power Generation Service Manager

    Caterpillar 4.3company rating

    Customer service manager job in Tupelo, MS

    EPG Service Manager ABOUT US Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth. WHAT YOU WILL YOU DO The EPG Service Manager is responsible for managing all skilled service mechanics/technicians and support staff at the designated location. Assigns work & directs staff to ensure that safe, appropriate, and efficient repairs are performed. Interacts with customers and other supervisors regarding service progress. RESPONSIBILITIES Assigns work within company facilities and at remote field locations, aiding technicians in prioritizing and locating field service customers. Coordinates contact with technicians to support parts availability and parts orders, timely completion of work orders, and development of work schedules. Interacts with individual and commercial equipment customers and with company Product Support leadership regarding service status. Conduct annual performance reviews for assigned operational unit. Investigate & document events of work-related Injury and/or property damages. Maintain effective work, vacation and training scheduled for assigned staff. Submit accurate time records related to work performed and/or hours worked. Respond to customer inquiries related to service. WHAT WE EXPECT OF YOU We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service. Basic Qualifications: High school diploma required, college and/or technical education preferred. Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer factory training preferred. Five or more years of previous hands-on equipment diagnostics and advanced troubleshooting experience working on Caterpillar construction equipment. Able to work a flexible schedule, including nights, weekends and on-call hours as required. Demonstrated professionalism, integrity, adaptability, and a strong customer service focus. A sense of urgency and self-initiative, and the personal drive for success. Excellent communication skills. Must be able to travel as required for meetings and training (less than 15%). WHAT'S IN IT FOR YOU At Thompson Machinery, we believe that great benefits are more than just perks- they're essential for employee well-being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here's an overview of our benefits, including some that set us apart from our competitors. The Basics Various medical plan options, including a no-cost option Vision and dental insurance Employer-paid short-term and long-term disability insurance Employer-paid basic life insurance 401k matching Profit Sharing 8 paid holidays annually Initially up to 15 days of Paid Time Off annually with increase after five years of service Employee Assistance Program (EAP) What Sets Us Apart Competitive pay Exposure to world-class CAT training and development Tuition Reimbursement Tool Purchase Assistance to buy high-quality tools at deep discounts Annual stipend toward the purchase of work boots Company Incentive Bonus Program Paid Veteran holiday annually to all service members Training and Development programs Work uniforms and professional cleaning services Financial Wellness programs Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.
    $60k-83k yearly est. 60d+ ago
  • Retail Customer Experience Manager (Part-time) (Thursday-Sunday 5p-930p)

    Michaels 4.2company rating

    Customer service manager job in Hattiesburg, MS

    Store - HATTIESBURG, MSDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $22k-37k yearly est. Auto-Apply 3d ago
  • Sales Service Supervisor

    Nucor Corporation 4.7company rating

    Customer service manager job in Flowood, MS

    Job Details Division: Nucor Rebar Fabrication South Central Other Available Locations: Louisiana Welcome to Nucor, where our unique culture sets us apart. Joining Nucor means becoming part of North America's largest steel and steel products manufacturer, offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continent's largest recycler. Our vibrant culture, built on personal connections and teamwork, empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety, efficiency, and meaningful personal connections define every day, enriching both our teammates and the communities we serve. Nucor supports its teammates with top-tier benefits like Medical, Dental, Vision, and Disability Insurance, 401K and Roth accounts, Profit sharing, Pay-for-performance bonuses, Paid parental leave, Tuition reimbursement, Stock program, Scholarships and more. Basic Job Functions: Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times. Note: this position will supervise teammates in both the Slidell, LA and Flowood, MS locations. Candidates may be based out of either location and be prepared to travel to cover both branches. Short Description Manage the detailing services and post-sale functions including administrative support so that work assigned to the location is properly detailed, coordinated, and delivered on time to customers. Coordinate outside detailing requirements and contracts with vendors. Supervise/train new teammates. Supervise detailing, project management, and customer service tasks to ensure performance standards are being met. Ensure that the work environment is safe and encourages productivity and quality output. Basic Job Functions: * Serve as an active member of the NRF South Central Leadership Team with a demonstrated commitment to Safety, Environmental, Quality, and Productivity through active integrity and leadership within their group.• Assist the company's sales and profit efforts by driving, directing, supervising and leading the overall activities of the Sales Service Team (including Rebar Detailers and Rebar Construction Project Managers.)• Develop strong, professional, and personal working relationships with our customer base and other departments.• Ensure price, schedule, and scope clarity.• In conjunction with the Branch Manager, evaluate, oversee, and manage commercial risk.• Travel to sales meetings, customer offices, and job sites as needed, potentially on short notice.• In conjunction with the Branch Manager, the Project Manager Supervisor is the primary individual responsible for the following:o Develop and implement teammate training and personal development programs/evaluations.o Provide mentoring and coaching to the Sales Service Team.o Develop and maintain current Sales Service policies, procedures, and practices.o Develop and manage department selection requirements. Minimum Qualifications: * Must possess at least one of the following:o Associate's degree in engineering, business, or construction managemento 3 years of rebar detailing experienceo 3 years of relevant experience in construction project management• Must have at least one year experience in successfully leading teams• Ability to travel to job sites throughout the region, often with short notice Preferred Qualifications: * 3 years of combined leadership experience in engineering, detailing, estimating, sales service, sales of fabricated products, or related fields. Nucor is an Equal Opportunity/Affirmative Action Employer - M/F/Disabled/Vets - and a drug - free workplace
    $55k-80k yearly est. 27d ago
  • Supervisor - Player Services

    Casino and

    Customer service manager job in Vicksburg, MS

    The Role: As a Player Service Supervisor you are responsible for the activities of the Cage & Credit department as subject to established company policies and local, state, and federal regulations. Responsibilities: Tracks and investigates all overages and shortage Approves credit limits and over limit extensions within guidelines established by check cashing procedures. Ensures all department employees are following proper policy and procedures as stipulated by the company and by the department. Maintains accurate accountability for all funds assigned. Education and/or Experience: High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. What's in it for you: Comprehensive health coverage plan that includes medical, dental, and vision 401(K)/ Company Match Employee Stock Purchase Plan Access Perks and Childcare discounts 
    $28k-46k yearly est. 3d ago
  • Front Services Supervisor

    Island View Casino Resort 4.0company rating

    Customer service manager job in Gulfport, MS

    The Front Services Supervisor is responsible for supervising, evaluating, training and counseling the Shuttle Drivers and Bell Persons by leading our team and developing staff as needed to ensure top-level service and hospitality. Key duties involve training staff, handling customer inquiries and complaints, managing schedules, and performing administrative tasks. They are also responsible for the cleanliness, safety, and maintenance of the parking area and equipment.
    $30k-41k yearly est. 10d ago
  • Supervisor - Player Services

    Bally's Corporation 4.0company rating

    Customer service manager job in Vicksburg, MS

    The Role: As a Player Service Supervisor you are responsible for the activities of the Cage & Credit department as subject to established company policies and local, state, and federal regulations. Responsibilities: * Tracks and investigates all overages and shortage * Approves credit limits and over limit extensions within guidelines established by check cashing procedures. * Ensures all department employees are following proper policy and procedures as stipulated by the company and by the department. * Maintains accurate accountability for all funds assigned. Education and/or Experience: * High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience. * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. * What's in it for you: * Comprehensive health coverage plan that includes medical, dental, and vision * 401(K)/ Company Match * Employee Stock Purchase Plan * Access Perks and Childcare discounts
    $26k-35k yearly est. 3d ago
  • Plant Manager

    TRS Staffing Solutions 4.4company rating

    Customer service manager job in Jackson, MS

    Our client, a leading manufacturer of disposable food packaging products, is seeking a Plant Manager to join their team in Quitman, MS where they manufacture Styrofoam cups. Duties and Responsibilities Lead and manage facility Mentor a high-performing leadership and plant team, fostering a culture of accountability, innovation, and continuous improvement Drive world-class safety performance with a zero-incident mindset Deliver on all key KPI targets: Safety, Quality, Service, Cost, and Operational Excellence Achieve world-class OEE and proactive maintenance excellence Collaborate cross-functionally to align the plant's operations with broader business strategies RequirementsProven experience as a Plant Manager or above (scope 200 employees, 24/7 preferred) Demonstrated success in developing, and retaining a high-performing, results-driven leadership team Deep knowledge of Lean Manufacturing principles and systems A servant leadership mindset with the ability to inspire, engage, and empower Strong interpersonal and communication skills to influence stakeholders at every level Experience working with EPS or similar manufacturing processes preferred
    $41k-74k yearly est. 5d ago
  • Client Manager - US Large Market

    American Express 4.8company rating

    Customer service manager job in Jackson, MS

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. This Manager, Large Enterprises Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio. Job Responsibilities: + Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition. + Engage, develop and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Maintaining detailed understanding of the customers' business, their organizational goals and objectives. + Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities. + Interface with various divisions of American Express to develop and implement customized and strategic account plans. + Achieve portfolio growth and retention targets. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth. + Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. Qualifications: + Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following: + Must possess a sense of urgency to drive results. + Experience with managing complex and challenging clients. + Ability to foster and build new executive relationships and develop a strong web of influence within the defined client portfolio. + Demonstrate a deep resilience to drive results and win. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25023616
    $89.3k-150.3k yearly 11d ago
  • Customer Service Manager - In Office

    Murrill McDaniel Agency

    Customer service manager job in Gulfport, MS

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 12d ago
  • Plant Manager

    TRS Staffing Solutions 4.4company rating

    Customer service manager job in Hattiesburg, MS

    Our client, a leading manufacturer of disposable food packaging products, is seeking a Plant Manager to join their team in Quitman, MS where they manufacture Styrofoam cups. Duties and Responsibilities Lead and manage facility Mentor a high-performing leadership and plant team, fostering a culture of accountability, innovation, and continuous improvement Drive world-class safety performance with a zero-incident mindset Deliver on all key KPI targets: Safety, Quality, Service, Cost, and Operational Excellence Achieve world-class OEE and proactive maintenance excellence Collaborate cross-functionally to align the plant's operations with broader business strategies RequirementsProven experience as a Plant Manager or above (scope 200 employees, 24/7 preferred) Demonstrated success in developing, and retaining a high-performing, results-driven leadership team Deep knowledge of Lean Manufacturing principles and systems A servant leadership mindset with the ability to inspire, engage, and empower Strong interpersonal and communication skills to influence stakeholders at every level Experience working with EPS or similar manufacturing processes preferred
    $43k-77k yearly est. 5d ago

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