Customer service manager jobs in Missouri City, TX

Manage the Houston, TX operations including production, stores, planning, quoting, process control, and maintenance departments to ensure that quality, efficiency, and delivery are meeting the company standards and plans. Ensure that the plant is managed in the most efficient and effective way. The plant manager has full responsibility for the manufacturing facilities under the supervision of the Geo Market Manager. Job Duties Manufacturing Process-- Ensure that the production activities are carried out in the most effective manner and meet the agreed quality, efficiency, and delivery standards Plan the resources (labor, material, and equipment) so that they are employed and controlled efficiently to minimize the overall manufacturing costs Ensure the containment of manufacturing costs and the enhancement in product competitiveness Manage the minimization of rejections, waste, and defect levels Maintenance--Manage preventive and corrective maintenance plans so that they are carried out consistently to minimize breakdowns and optimize machine availability Budgeting & Cost Control--Direct the preparation of the operation department budget and monitor financial performance versus the budget so that anticipated costs/revenues, areas of (un)satisfactory performance are identified Contribute to annual preparation of the CAPEX and production budgets to enable expenditure and cost control Production Planning--Ensure timely reply and proper/effective scheduling is communicated to Sales and Projects departments in order to submit primary and final commitments to clients Make sure that production resources (labour, material and equipment) are planned, employed and controlled efficiently to minimize overall manufacturing costs Quality Control --Verify that all manufactured / trading good items and manufacturing processes conform to the company specifications and quality standards Policies and Procedures--Comply with operational procedures and instructions when performing all job tasks and activities Stores--Ensure that all items entering and exiting the plant are managed and controlled as per the company procedures Coordinate the ordering of Raw materials, consumables, and spare parts in accordance to the maximum/minimum set stock level Enhance work environment to promote and drive employee engagement and team effectiveness Conduct annual performance appraisals and provide staff feedback Qualifications: Bachelor's Degree in Engineering (Mechanical, Industrial, or Chemical) Master's degree in a plus Preferred Experience 7 year operations, maintenance or industrial engineering experience preferably in composite pipe manufacturing environment 5 years of Managerial/supervisory experience or a background as a Production Engineer in a composite pipe factory 3 years experience of managing an operations/production function in a large industrial or utilities organization. Job Requirements Technical knowledge of raw materials, products and processes, design concepts, qualification processes and quality control procedures In depth knowledge of composite pipe and fitting manufacturing covering equipment, processes, products and raw materials Knowledge of working with CW and DW machines and Fiberglass Physical requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. About Teal Energi: TealEnergi is a technical manpower provider with extensive experience supporting the successful execution and operation of major capital project investments. Forged through a desire to provide best-in-class service to clients, candidates, and contractors alike, TealEnergi works through its offices nationwide to provide regional support to a wide range of sectors including both traditional energy and energy transition initiatives (e.g., LNG, hydrogen, wind, solar), as well as manufacturing, mining, and infrastructure. TealEnergi is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, age, disability, ethnicity, gender or gender identity, language, national origin, physical or mental ability, political affiliation, religion, sexual orientation, or protected veteran status.

If your skills, experience, and qualifications match those in this job overview, do not delay your application. The Manager Pharmacy Services will manage the day-to-day activities within the department to include daily fulfillment operations, clinical operations, regulatory compliance, business literacy, and committee involvement. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. The Pharmacy Manager will manage pharmacy distributive services, facilitate drug utilization initiatives, integrate clinical pharmacy programs, oversee pharmacy information systems, advance medication safety, and assure regulatory compliance. The also directly manage the activities of pharmacists and technicians and are actively involved in their areas of oversight to assure pharmacy staff remain competent and engaged in customer service, standardized work, and lean processes. xevrcyc Functions as the Pharmacist In Charge per the state Board of Pharmacy regulations. Job Requirements: Education/Skills Bachelor's Degree required Experience 6 - 8 years of technical experience preferred 2 - 5 years of Leadership/ Management experience preferred Licenses, Registrations, or Certifications RPH License in state of employment required Work Schedule: TBD Work Type: Full Time

The Corporate Strategy & M&A Manager will play a critical role in driving the company's growth strategy through the identification, evaluation, and execution of mergers, acquisitions, and strategic partnerships. This individual will support and manage key aspects of the end-to-end M&A lifecycle, from target identification through post-acquisition integration and performance tracking. In parallel, the role will help shape broader corporate strategy initiatives through market analysis, competitive intelligence, and cross-functional collaboration. Key Responsibilities: Build and maintain a robust pipeline of M&A and strategic partnership opportunities through market mapping and proactive outreach Support the VP of Corporate Development (or senior leadership) across the full M&A lifecycle, including sourcing, financial analysis, due diligence, valuation, negotiation, execution, and post-close integration Partner with cross-functional leaders to evaluate, prioritize, and execute on both organic and inorganic growth initiatives Conduct in-depth market, industry, and competitive analysis to inform corporate strategy and business planning Develop strategic insights related to industry trends, emerging technologies, and competitive movements Support long-range strategic planning and special strategic initiatives as required Support and help oversee post-acquisition integration activities, ensuring alignment with strategic objectives and synergy realization Monitor financial and operational performance of acquired entities and provide regular updates to executive leadership Identify integration risks and improvement opportunities, escalating key issues when necessary Develop and nurture strong relationships with investment banks, private equity firms, advisors, and relevant industry contacts Support deal sourcing, market intelligence, and strategic partnership development through these networks Qualifications & Experience Experience in corporate strategy, corporate development, M&A, investment banking, or transaction advisory/consulting Strong experience in financial modeling, valuation, and financial due diligence Demonstrated ability to evaluate complex data and deliver actionable strategic insights Experience collaborating cross-functionally and influencing senior leaders Ability to develop and maintain external strategic relationships Industry experience in flow control, industrial automation, or related industrial/manufacturing sectors is strongly preferred Excellent communication, analytical, and presentation skills Bachelor's degree in Business, Finance, Economics, or related field required; advanced degree (MBA or similar) preferred

Legal Manager (Houston, Texas, U.S.) oversees all legal affairs of the U.S. company, including but not limited to the following key responsibilities: U.S. Contract Drafting and Negotiation: Independently handle the drafting, review, and negotiation of various commercial contracts, including but not limited to supplier agreements, customer contracts, confidentiality agreements, service agreements, joint venture agreements, and licensing agreements. Corporate Governance: Manage subsidiary matters, prepare materials for board and shareholder meetings, and ensure compliance with corporate laws and regulations at both the state (Texas) and federal levels. Compliance and Regulatory Affairs: Advise business departments on evolving laws and regulations to ensure company operations adhere to industry standards (where applicable, specify areas such as data privacy, anti-corruption, export controls, etc.). Develop and implement internal corporate policies and compliance programs. Legal Research and Risk Assessment: Conduct in-depth legal research and provide clear, concise, and actionable legal advice and risk assessments on complex legal issues. Litigation and Dispute Management: Manage collaborations with external counsel, oversee litigation, arbitration, and other dispute resolution processes, and effectively control legal risks and costs. Cross-Departmental Collaboration: Work closely with various departments such as sales, finance, human resources, and R&D to provide timely legal support for daily operations and strategic projects. Qualifications: Law Degree: Juris Doctor (J.D.) degree from an accredited U.S. law school. Bar Admission: Must be an active member in good standing of the State Bar of Texas. Work Experience: At least 5-8 years of relevant experience in a reputable law firm or corporate legal department. Legal Analysis and Writing Skills: Ability to translate complex legal issues into clear and understandable business language. Excellent Communication and Negotiation Skills: Capable of effectively communicating with and influencing decisions among internal and external stakeholders. Business Acumen: Deep understanding of business needs, with the ability to provide pragmatic, business-oriented solutions. Language and Location: U.S. work authorization. Proficiency in English and Chinese as working languages. Ability to work onsite in Houston. 法务经理（美国德州休斯敦）统筹美国公司的所有法务工作,包括但不限于以下 主要职责： 1. 美国合同起草与谈判： 独立负责各类商业合同的起草,审阅和谈判,包括但不限于供应商协议,客户合同,保密协议,服务协议,合资协议及许可协议。 2. 公司治理： 管理子公司事务,准备董事会和股东会会议材料,确保公司遵守德克萨斯州及联邦层面的公司法律法规。 3.合规与监管： 就不断变化的法律法规向业务部门提供建议,确保公司运营符合行业规范（如适用,可具体说明：数据隐私,反腐败,出口管制等）。制定和实施公司内部政策和合规计划。 4.法律研究与风险评估： 进行深入的法律研究,就复杂的法律问题提供清晰,简洁且具有操作性的法律意见和风险评估。 5.诉讼与纠纷管理： 管理与外部律师的合作,监督诉讼,仲裁和其他纠纷解决程序,有效控制法律风险和成本。 6.跨部门协作： 与销售,财务,人力资源,研发等多个部门紧密合作,为其日常运营和战略项目提供及时的法律支持。 任职要求： 1. 法学学位： 拥有美国知名法学院授予的法学博士学位。 2.律师执业资格： 必须是德克萨斯州律师协会的现任会员,并保持良好的执业记录。 3.工作经验： 至少5-8年在知名律所或企业内部法务部门的相关工作经验。 4.法律分析与写作能力： 能够将复杂的法律问题转化为清晰易懂的商业语言。 5. 出色的沟通与谈判技巧： 具备与内外部各方有效沟通和影响决策的能力。 6.商业头脑： 深刻理解商业需求,能够提供注重实效,以业务为导向的解决方案。 7. 有美国身份,英语能作为工作语言,能在休斯敦办公。

Savills is a globally recognized commercial real estate advisor that offers tailored, full-service solutions to empower businesses in making strategic real estate decisions. Within this environment, the North American Pursuits team plays a critical role in shaping how the firm competes and wins new business. By combining disciplined process, creative storytelling, and deep collaboration with our brokers, the Pursuits team has directly elevated win rates and redefined how Savills presents itself to clients. We are seeking a Senior Pursuits Manager to add strategic depth and leadership to this high-performing team. This individual will bring the experience and judgment to independently guide pursuit strategy for a wide range of opportunities, ensuring that solutions are aligned with prospect needs and that the right mix of resources are deployed. By operating as a trusted advisor to brokers, the Senior Pursuits Manager will help craft compelling strategies, assemble integrated pursuit teams, and position Savills for success in competitive environments. This is both a strategic and hands-on role. The right candidate will balance tactical execution with the ability to influence, coach, and lead senior professionals throughout the pursuit lifecycle. From uncovering prospect needs and shaping solutions, to guiding storylines, developing content, and preparing teams for presentations, the Senior Pursuits Manager will be accountable for ensuring pursuits are disciplined, creative, and client-focused. ESSENTIAL DUTIES & RESPONSIBILTIES: Diagnose prospect needs in partnership with brokers, uncovering business drivers and aligning Savills' capabilities into solutions that directly address client goals. Assemble the right pursuit team by recommending and integrating experts across disciplines, including workplace strategy, financial consulting, project management, GIS & labor/location analytics, ESG, and others, to deliver a holistic, client-focused solution. Drive pursuit positioning and story development, shaping the overarching narrative, coaching team members on win themes, and ensuring clarity and confidence in delivery. Develop and evolve pursuit content throughout the lifecycle, sometimes months or more than a year, building on a consistent narrative and collaborating closely with Creative Services and pursuit colleagues to create compelling proposals, presentations, and supporting materials. Coach and prepare pursuit teams for high-stakes presentations, ensuring consistent delivery of the story, confidence in key messaging, and alignment with client expectations. Lead structured debriefs to capture lessons learned, provide feedback to brokers and team members, and identify opportunities to strengthen future pursuits. Manage end-to-end deliverables for proposals, RFPs, and presentations, balancing competing priorities and deadlines while ensuring quality and alignment with win themes. Collaborate with subject matter experts to refine pursuit library content, capturing differentiators and best practices for reuse across the business. Streamline pursuit processes and apply best practices in strategy, storytelling, and delivery to raise quality, improve consistency, and increase win probability. QUALIFICATIONS: Education: Bachelor's degree. 5 - 7 years of experience in business development, marketing/communications or sales support for a professional services organization. Commercial real estate experience is required. Extremely strong written and verbal communication skills. Strong project management, organizational, and critical thinking skills, with demonstrated ability to work in a fast-paced, high-pressure environment. Strong interpersonal skills, with the ability to build relationships across the organization at all levels and functions while collaborating effectively. Proven ability to use influence to drive results, independently or as part of a team, in a fast-paced environment with limited direct authority. Excellent written and verbal communication skills, including the ability develop and deliver presentations that synthesize complex problems and recommended solutions. Advanced experience in Microsoft Office Suite (Microsoft Excel, Word, PowerPoint, Outlook, etc.) and familiarity with Adobe Creative Suite (InDesign, Photoshop, Illustrator). QUALITIES & ATTRIBUTES: Positive, proactive individual who takes initiative and follows through on projects/responsibilities. Quick learner and highly motivated self-starter who can work with limited guidance. Confident, compelling communicator with developed presentation skills. Strong sense of integrity with the ability to handle sensitive issues and maintain confidentiality. Ability to thrive in a dynamic environment. Superior organizational skills and attention to details. Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.

American Track Employment Type: Full-Time North American Rail Solutions (NARS) is seeking an experienced Area Manager to lead sales and operational activities within the assigned region. This role serves as a key leader responsible for optimizing organizational productivity, ensuring operational excellence, and driving profitability. The ideal candidate brings strong operational expertise, a proven ability to lead teams, and a track record of achieving positive key performance metrics. Major Responsibilities Manage the execution of all operations within the assigned area. Prepare annual budgets, set financial goals, and collaborate with senior leadership to establish sales targets. Review and analyze monthly KPI reports; coordinate with staff to resolve discrepancies. Oversee assignment and dispatch of crews and equipment for maintenance and project work within the region. Participate in pre-production planning meetings and collaborate with engineers, subcontractors, supervisors, and other stakeholders to determine project needs. Establish headcount targets and participate in interviewing and hiring efforts. Lead, motivate, and train staff to accomplish company goals and objectives. Ensure all staff perform their work safely, efficiently, and in compliance with federal, local, and company guidelines. Maintain regular communication with staff and participate in leadership meetings and training programs. Prepare and report project activity, status updates, and sales pipeline information for financial review. Oversee inventory management to ensure accuracy, timeliness, and responsible reporting. Manage key customer relationships and participate in the regional sales process. Assess future customer needs and identify opportunities to increase revenue within the assigned region. Perform all other duties as assigned. Job Requirements Education Bachelor's degree in Business Management, Marketing, or related field; or equivalent work experience. Work Experience 5+ years of experience in operational or sales leadership. 3+ years of P&L management and budgeting experience. Skills & Knowledge Knowledge of rail maintenance and/or commercial construction operations. Excellent verbal and written communication skills. Strong organizational skills with exceptional attention to detail. Advanced proficiency in Microsoft Office. Proven ability to build and maintain strong professional relationships. Ability to work effectively in dynamic environments and adjust priorities based on market needs. Strong planning, time management, and multitasking abilities.

We are seeking a highly-motivated and experienced General Manager to oversee all aspects of our golf club's operations. The club is a public/private operation owned by and located in an active 55+ community in Pearland, Texas. The General Manager will be a strategic business leader responsible for maintaining a high standard of excellence, promoting an exceptional guest and member experience and ensuring the facility's financial success. This role requires a leader who can manage diverse teams, including golf operations, course maintenance, food and beverage services, and sales/marketing. This position is supported by an experienced team of full-time professionals, including a Head Golf Professional, a Food and Beverage Manager, a Course Maintenance Superintendent, and an Accounting Manager. Essential Responsibilities & Duties Operational Leadership: Coordinate with the Head Golf Professional in the planning, organization, and direction of daily golf course activities and operations, including the pro shop, clubhouse, practice range, and cart rentals. Financial Management: Develop and administer the annual budget with the assistance of the Accounting Manager and the Board of Directors. Review financial report data and reporting prepared by the Accounting Manager. Emphasis on the development and implementation of strategies to increase revenue and control expenses. Staff Management: Lead and motivate a high-performing team, conducting performance evaluations and fostering a positive, inclusive, and professional work environment. Customer & Member Relations: Ensure outstanding customer service and satisfaction by engaging with members and guests, addressing concerns, and implementing programs that enhance the overall experience. Sales & Marketing: In coordination with the Head Golf Professional, develop and execute marketing plans and promotional campaigns to attract new members, daily fee players, outside tournaments, and promote club events, tournaments, and outings. Facility & Course Maintenance Liaison: Coordinate with the Golf Course Superintendent on course maintenance and agronomy to ensure the property is in pristine condition and meets the highest standards. Compliance & Safety: Ensure the club operates in accordance with all applicable local, state, and federal laws and health/safety regulations. Qualifications & Skills Experience: A minimum of five years of management experience in a public golf course, private club, or related hospitality industry, with a proven track record of financial performance and customer satisfaction. Education: A Bachelor's degree in Business Administration, Hospitality Management, Golf Course Management, or a related field is preferred. Leadership: Excellent leadership, communication, and interpersonal skills, with the ability to manage multiple tasks and resolve problems effectively in a fast-paced environment. Industry Knowledge: High degree of knowledge of golf course operations, the rules of golf, event planning, and relevant industry software (POS, tee-sheet, club management software, etc.). Certifications: PGA Class "A" certification or other recognized golf management program certification is a plus, but not required. Availability: Must be able to work flexible hours, including weekends and holidays, as required by club operations. How to Apply If you are a passionate, results-driven professional ready to lead our team in Pearland, we invite you to apply. Please submit your resume and a cover letter detailing your relevant experience to ************************************. We are an equal opportunity employer committed to building a diverse and inclusive team.

THE STUFF THAT SETS YOU APART You lead the store team by example: driving exceptional customer service, maximizing sales consistently and maintaining overall store performance. You are an enthusiastic and confident leader who values team development and embraces challenges with optimism. You get the Dr. Martens brand and are excited to support the team in enhancing Dr. Martens' footprint in the Americas region. THE GIG Leading, motivating and developing store team to deliver exceptional customer service. Building on our retail standards and Key Performance Indicators, growing sales and brand loyal customers. Exceeding sales/profitability budgets for the store. Maintaining controllable cost to achieve established Return on Sales (ROS) and payroll goals. Upholding company objectives by developing business strategies to increase store traffic and optimize profitability. Responsible for all aspects of Human Resources within the store (i.e., recruiting, hiring, training, and retaining top talent). Proactively managing and handling all inventory control-related issues and ensuring accurate inventory tracking. Sharing input on product orders, buying trends, customer needs, and inventory levels. Reviewing stock levels regularly to drive sales. Ensuring visual presentations are consistent and merchandising standards are achieved. Identifying, recommending, and maintaining local advertising and/or store promotions within scope set by Brand Marketing team. Creating schedules to accommodate the business needs and ensure all timekeeping procedures are completed accurately. YOUR FUNDAMENTAL QUALITIES It's never just a job at Dr. Martens. It's a way of life. We live and breathe our Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. They define who we are and how we get the job done. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualities: 3-5 years retail management experience, preferably related to footwear and/or apparel. Associate or Bachelor's Degree in related field would be a plus. Experience managing staff, setting schedules, assessing performance, and supporting professional development. Thorough knowledge of retail merchandising and retail operations. Proficient in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems. Experience with MPOS and StoreForce a plus. Ability to communicate effectively, both verbally and in writing, with a wide customer base. Analytical ability to identify and evaluate problem areas and implement effective solutions. Able to work evenings, weekends, and holidays. Ability to lift and carry up to 50 pounds and to carry shoe boxes while climbing a ladder and/or stairs and to carry shoe boxes while climbing a ladder and/or stairs Domestic travel required, up to 5%. Connection with our Brand, The Stuff that Sets Us Apart and our Fundamental Qualities. WHAT'S IN IT FOR YOU? Welcome to the brand free pair of Docs 65% off Employee Discount Seasonal free pairs of Docs Transit and parking flexible spending accounts PTO and Sick Time Our Employee Assistance Program - for when times might get tough 401(k) Pre-Tax and Roth Retirement Savings Plans with employer match DM Foundation, supporting and empowering our communities around the world Paid Volunteer Hours PAY DETAILS $60,000 - $68,000 per year. Exact compensation may vary based on skills, experience, and location. We strive to create an accessible and inclusive application and selection process. We are committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at ****************** and we will work with you to meet your accessibility needs. At Dr. Martens, we are committed to creating an environment where we can all be proud to work and be our best. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.

Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed. We are hiring immediately for a full-time Service Center Manager in Houston. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in. Why join us? Applied is listed as one of the World's Best Employers by Forbes for 2021. We are #8 in the top 50 Industrial Distributors for 2022, we have earned the Outstanding Employer Support award from the US Navy, and we are a GSA approved vendor. You'll receive rewards and resources to fulfill you both professionally and personally. In addition to competitive pay including bonus opportunities, and all the benefits you'd expect from an industry leader (401K, insurance, time off, employee assistance, etc.) you will also enjoy: A LASTING CAREER - Career paths are available in sales, operations, or management throughout the country. Professional development, training and tuition reimbursement. Team oriented company culture where it's called work for a reason but have fun in the process. Customers can hear that in your voice. Join a local team with company backing. Great work / life balance. What you'll do: In our fast-paced team environment, you will collaborate with our customers and Houston team to find products and services, solve customer needs, and build ongoing business relationships. Manage and lead / participate in day-to-day service center operations. This position reports directly to our General Manager. Hire, train, and develop service center personnel Manage internal service center operations to meet/exceed P&L objectives including inventory, AR / DSO, AP Meet customer and shipment metrics including time to fill, expediting orders, and quoting Review and complete monthly reports as well as overseeing petty cash balancing Ensure that customer relations are maintained at a high level Use key metrics to evaluate and recommend best practices for operations Qualifications: Build a team. Your mission is to meet / exceed sales and profit goals by developing a productive, positive environment where associates want to succeed and grow personally and as a team. 2+ years sales or customer service leadership experience in a business-to-business transactional environment. Supervisory/management experience preferred High school diploma or GED Written and verbal communication skills, including English grammar Computer skills including Excel.. ERP / SAP experience a plus Analytical skills, inventory management experience preferred Industrial sales / distribution experience a plus Clean driving record / MVR Bilingual English / Spanish a plus Apply now for immediate consideration. We look forward to learning about you! #LI-RH1 #LI-MidSenior Level Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Creative Submission Required To Be Considered: All applicants must submit a short presentation (PowerPoint, video, or other format) showing why you are the best fit for this role. Be creative - surprise us! Please send your presentation to *************************** as part of your application. We are seeking a versatile Customer Service Manager to lead our business marketing efforts and manage client relationships independently. This unique role combines marketing, customer engagement, and business development to help grow our brand and drive new opportunities. Key Responsibilities Develop and execute marketing strategies to promote our construction services and enhance brand visibility. Manage client communications, responding promptly and professionally to inquiries, quotes, and follow-ups. Create and maintain marketing materials such as presentations, social media content, newsletters, and proposals. Conduct market research to identify new business opportunities and stay ahead of industry trends. Collaborate closely with company leadership to align marketing and customer outreach with business goals. Use CRM and digital marketing tools to track leads, customer interactions, and campaign effectiveness. Represent the company at trade shows, community events, and client meetings as needed. Provide creative ideas and initiatives to help grow the business and improve customer experience. Requirements Bachelor's degree in Marketing, Business, Communications, or a related field. Minimum 3 years of experience in marketing, business development, or customer-facing roles. Strong skills in digital marketing, content creation, and client communication. Self-motivated with the ability to work independently and manage multiple responsibilities. Excellent interpersonal, organizational, and communication skills. Experience with CRM platforms and marketing tools is preferred. Creative mindset with a proactive approach to problem-solving and business growth. Benefits Comprehensive health insurance package Retirement savings plan Paid vacation and sick leave Professional development opportunities Collaborative and supportive work environment

Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role: 1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Cypress, TX. This is an in-office position. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day What we provide: Base Salary plus Commission/Bonus Paid Time Off (vacation and personal/sick days) 3 weeks vacation 401 K Retirement Plan (eligible after first year) Valuable experience Growth potential/Opportunity for advancement within my office Weekday schedule M-F; 8:00 a.m to 5:00 p.m. (Closed Sat/Sun) Requirements Property & Casualty license (required) Life and Health license (required) Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Beschreibung The INNIO Advantage:By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow. We are helping to meet today's energy needs with 64 GW of installed capacity and more than 50,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future. As an Equal Opportunity Employer, INNIO offers a comprehensive array of international career opportunities and understands that diversity creates excellence. Known for leadership development, we aim to empower individuals to reach their full potential Position Overview: The Customer Service Manager is responsible for overseeing the performance of aftermarket service contracts, including planning, execution, and compliance with CSA and MSA agreements. This role ensures timely billing, receivables collection, and financial KPI achievement. Additionally, the position assists Field Service Managers with scope changes and acts as the escalation point for all aftermarket issues. This is an onsite daily position based in Houston, Texas. Responsibilities: Ensure compliance with CSA and MSA contractual obligations throughout the entire contract lifecycle Act as the primary point of contact for contract execution, supporting customers and resolving escalations professionally Collaborate with the Service Staff Manager on commercial issues and territory performance through regular meetings Demonstrate proactive ownership of assigned commercial area, including revenue, contribution margin, and cash metrics Execute timely billing processes (within five days) and manage escalated receivables collection in coordination with HQ Cash Collection Coordinate with Service Analyst and Ops Finance for financial projections, revenue recognition, and cost control Oversee complex service jobs from proposal through completion, ensuring alignment with P&L targets and contractual terms Plan and liaise with internal teams (planners, plant, field service managers) and customers to schedule maintenance and ensure compliance Deliver monthly and quarterly KPIs and support Voice of the Customer initiatives to enhance satisfaction Partner with the Commercial team on offering decisions and revenue opportunities Act as escalation point for aftermarket issues, including non-standard service concerns Perform other related duties as assigned to assist with successful operations and business continuity Requirements: Bachelor's degree in Business, Law, Economics, or related field Minimum five (5) years of experience in contract execution or a similar role, with a focus on supporting customers Demonstrated experience in the energy, power generation, industrial equipment, or similar industry Proven experience applying accounting principles and navigating contractual legal frameworks Advanced Microsoft Office skills (Excel: VLOOKUP, IF formulas, pivot tables, Power Pivot; Word; PowerPoint; Outlook) Experience with business database software and data management Proficiency in English with the ability to read, interpret, and create documentation, reports, and compliance records Knowledge, Skills, & Abilities: In-depth understanding of service contract execution processes, financial planning, and compliance requirements Strong analytical skills for revenue forecasting, cost control, and KPI tracking Strong business acumen skills to drive decisions, manage contracts, and achieve P&L targets while ensuring compliance with contractual terms Ability to resolve escalated customer issues with patience and professionalism, applying strong negotiation skills to maintain positive relationships and high satisfaction levels Excellent organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment Ability to communicate clearly and effectively with internal teams and external customers Analytical and problem-solving skills to identify contract execution challenges, resolve customer escalations, and implement process improvements that ensure compliance and operational efficiency Ability to work independently and collaboratively as part of a team, including effective coordination with cross-functional teams Ability to work in office settings, including prolonged periods of sitting, computer use, and navigating workshop areas Must have clear vision for reading and screen work, effective verbal communication, and hearing ability for in-person and phone interactions INNIO offers a great work environment, professional development, challenging careers, and competitive compensation. INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

Job Purpose Love New Home Construction & Customer Service? Do you thrive on juggling priorities, leading people, and solving problems before they even hit the surface? If you're the type who can keep a fast-moving team on track while making sure home builder customers stay happy, BuildOn has the leadership role you've been looking for. Primary Duties & Responsibilities What You'll Do: Lead the team: assign work, resolve escalations, and run special projects with confidence. Keep systems sharp: oversee customer data, documentation, and workflows for accuracy and consistency. Drive results: monitor performance, close service gaps, and launch process improvements that stick. Partner across the business: work with Sales, Implementation, and Development to deliver seamless service. Qualifications What We're Looking for 3-5 years leading service operations or customer support in a fast-paced setting. A knack for managing workflows, coordinating across teams, and solving problems on the fly. Experience with service platforms like BoldDesk, Zendesk, or Salesforce. Clear communicator with strong organizational chops; construction or homebuilding background is a plus. About the Company BuildOn Technologies is a software product and services company founded to serve the needs of the homebuilder and construction industries. Our clients leverage our products and services to better serve the homebuyer during the sales, design and selection processes when purchasing a new home. Our clients also use our solutions to manage and operate their building services operation while estimating, quoting, purchasing, fabricating and installing the homebuyer's selected products. As the premier software product and services company in the homebuilder and construction industries, our solutions have been helping clients solve their toughest problems for 25 years. Job Type Full-Time

About the Company: Meneses Law is an accomplished law firm with an outstanding track record of providing immigration services with the highest professional standards to our clients. We work with thousands of clients across the United States on Adjustment of Status, Visas, Petitions, Labor Certifications, Citizenships, Deportations, Waivers, DACA Renewals, and Asylum matters. Our headquarters is based out of Houston, Texas and with the expansion to other major cities, our aim is to assist clients to achieve their objectives as placidly and efficiently as possible while minimizing the legal and regulatory risks. The law firm is built on its reputation of providing exceptional customer service delivery coupled with appropriate and outstanding skills, fast turnaround, and the know-how expert of our legal team. Job Summary: Meneses Law is looking to hire an exemplary customer service supervisor (CSS) to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results. CSS will play a collaborative role in growing and implementing standards and processes. CSS will maintain documentation such as correspondence and operational records. To ensure success you need to employ prudence and tact in interacting with others and be focused on customer and staff retention. Preferred candidates can perform to an elevated level of accuracy and are meticulous and organized. Essential Functions/Responsibilities: Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback. Strategizing and monitoring the daily activities of customer service operations. Assisting customer service staff with duties where required. Training staff in customer service and company policies. Assisting with the development and implementation of service policies and explaining these to staff and customers. Maintaining documentation pertaining to customer service department activities. Tracks operations milestones by managing accounts for unforeseen operation interruptions, then realigns schedules and expectations as needed. Hold team accountable with setting performance goals, devising workflow plans to achieve those goals, and deliver praise or consequences based on performance. Demonstrate exceptional communication skills, both over the phone and in writing. Attend company meetings to provide activity of the customer service team and coordinate working activities with other departments. Must be able to work independently and with minimal supervision. Perform any other tasks or functions deemed necessary to the daily operations of the employer. Required Skills/Abilities: Must be able to communicate in English and Spanish. Excellent verbal and written communication skills. Excellent organizational skills, time management skills, and attention to detail. Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to diverse types of characters. Proficient with technology and ability to learn our software systems. Strong analytical and problem-solving skills. Ability to prioritize tasks. Ability to act with integrity, professionalism, and confidentiality. Ability to motivate groups of people to complete a project in a timely manner. Excellent time management skills with a proven ability to meet deadlines. Strong supervisory and leadership skills. Ability to prioritize tasks and to delegate them when appropriate. Proficient with Microsoft Office Suite and MacOS systems. Self-motivated with excellent interpersonal skills. Friendly and strong commitment to customer service. Ability to work in a fast-paced environment. Able to type 45 WPM or more. Education and Experience: Bachelor's degree At least 1-3 years of customer service management procedures or operations. Job Types: Full-time Compensation: Meneses Law believes in Work Life Balance. Operation hours are from 8 a.m. to 5 p.m. plus 2 Saturdays a month for certain positions. Being hired by Meneses Law as a Customer Service Supervisor means that you will have the opportunity to: Earn $52,000 Salary Be part of a positive culture Earn individual and team incentives Start an incredible career Benefits for Working at Meneses Law: Generous compensation Work with state-of-the-art technology Name Recognition & Prestige Immigration Law Firm Sophisticated, Challenging Work Meaningful Career Advancement Opportunities Excellent Benefits (Medical (80% ER contribution, Dental (No-Cost to employee), Vision, Life Insurance (Paid), 2 weeks of PTO (Paid Time Off), 10 days of paid holidays. Work Life Balance Schedule Birthday and Anniversary rewards

Schedule: Varied Sat/Sun or Sun/Wkday Hours: As early as 6:00am and as late as 8:30pm Supervises Positions: Lead Customer Service Representatives, Customer Service Representatives General Summary The CSR Supervisor is responsible for supervising and monitoring the work of assigned staff to ensure goals, objectives, and quality of service are met. This position manages the resolution of escalated calls and inquiries. The CSR Supervisor prepares and delivers performance reviews, provides ongoing coaching and feedback, approves time off requests, and monitors daily time and attendance. This position collaborates with management and recommends progressive discipline actions to be taken in accordance with client policies and procedures. Ensures inventory and processed transactions align with financial reports and protocols. Duties & Responsibilities Supervises and monitors the work of employees to ensure department and section targeted goals, objectives, quality of service, and professionalism are met. - 35% Prepares and delivers performance reviews for assigned staff. Ensures detailed constructive feedback is provided immediately on performance, develops action plans and strategies for continuous improvement, and provides ongoing mentoring and support. - 20% Manages escalations to include identifying the issue/error, determining the appropriate resolution in accordance with client policies and procedures, and preparing detailed synopses for all escalations and/or approvals in a timely manner. - 15% Collaborates with management in recommending the appropriate action to be taken in accordance with client's progressive discipline policy to address ongoing performance and conduct issues. - 10% Reviews financial reports for the purpose of auditing inventory and processed transactions. - 10% Approves time off requests to ensure adequate staffing. Monitors and tracks daily time and attendance to include breaks and lunches. - 10% Knowledge, Skills and Abilities Strong supervisory skills. Strong customer service skills with an expertise on de-escalations and negotiations. Excellent communication (written and verbal) and interpersonal skills. Working knowledge of personal computers and related software including Microsoft Office. Ability to make sound decisions based on client's policies and procedures with minimal assistance. Ability to work in a team environment and be open to change. Ability to maintain confidentiality. Knowledge of the State statute and requirements for toll violation and collection processes. Ability to have a proactive approach and prioritize tasks using effective time management skills. Must possess keyboarding skills of 35 wpm. Work Environment Locations are physically comfortable within an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Travel to and from different worksites may be required which may expose the individual to less than optimal weather conditions. Physical Demands The position mostly requires sitting in an office environment, occasionally some standing, and light lifting, such as three or four reams of paper or books (up to 20 pounds or an equivalent weight) may be required. Position Type and Typical Hours of Work This is a full time position. Days of work and hours may vary based on business needs of the department and shift to include days, evenings, nights, and weekends. Required Education / Experience • High School diploma or G.E.D. equivalent required from accredited institution. • Minimum four years of experience in customer service and/or call-center environment. • Minimum three (3) years' previous relevant leadership or supervisory experience required. Other Duties This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time

LGG INDUSTRIAL LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America. We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best. Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit ********************* About This Opportunity Role Profile Position: Customer Service Supervisor Job Location: Houston, TX Job Type: Full-Time Status: Non-Exempt Summary of the Role The Customer Service Supervisor is responsible for overseeing daily operations of the customer service representatives at their assigned Branch location. This role ensures exceptional service delivery by monitoring performance, coaching team members, and enforcing adherence to company policies, processes, and customer experience standards. The supervisor will lead efforts in CRM utilization, call handling, quality assurance, timely response, and pricing accuracy to support sales, operational efficiency, and customer satisfaction. Responsibilities * Supervise, coach, and motivate a team of customer service representatives to meet and exceed performance expectations. * Monitor call queues, phone adherence, and service levels to ensure timely and professional responses to customer inquiries. * Oversee CRM usage, ensuring accurate and complete documentation of customer interactions, orders, quotes, and issues. * Collaborate with Sales, Operations, Purchasing, and Pricing teams to ensure effective order management, quote turnaround, and competitive pricing strategies. * Track, report, and analyze performance metrics (KPIs), identifying opportunities for improvement and implementing corrective actions. * Support conflict resolution and escalation management with key customers. * Train and onboard new team members, ensuring compliance with company systems, processes, and service standards. * Recommend process improvements to enhance efficiency, service delivery, and customer satisfaction. * Must maintain 100% commitment to safety policies and procedures. * Build and maintain strong relationships with customers, and support teams in effectively managing customer issues. * Support Customer Service Sales Reps by processing requests for quotes and orders. * Respond timely to Customer Corrective Action Requests and ensure effective implementation of Corrective Action. * Perform other duties as trained and qualified for. Skills and Abilities * Effective customer service interpersonal skills with the ability to negotiate and influence for positive outcome * Ability to work independently and prioritize responsibilities * Must have a sense of "team" response to satisfy sales goals and ensure 100% customer satisfaction and the ability to interact effectively with all types of people. * Inspirational leader that can motivate and work effectively in a matrix management with sales, manufacturing, customer service, supply chain, and Key accounts. * Inherently possesses a contagious "can-do" attitude that energizes the workgroup and those around them * Experience and passion for, motivating people, instilling accountability, and achieving results under tight constraints * Requires excellent verbal and written communications skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional and courteous manner * Must possess a mechanical aptitude with the ability to read and interpret drawings to understand how to meet customer requirements; learn how our products are manufactured and utilized by our customers * Ability to manage teams Minimum Qualifications * 3-5 years of customer service experience, preferably in industrial distribution or related B2B environment. * 1-3 years of supervisory or leadership experience. * Strong knowledge of CRM systems, ERP systems, and order management processes. * Proven ability to manage competing priorities in a fast-paced, high-volume environment. * Excellent communication, coaching, and conflict resolution skills. * Strong Microsoft Office skills including PowerPoint and Excel. * Previous experience utilizing an ERP system. * Reliable transportation is a must. * Ability to work overtime, as required * Ability to work nights and weekends, as required. Preferred Qualifications * Industrial setting experience Physical Requirements and Work Environment This position is primarily based in an office environment but may occasionally require visits to the warehouse for order-related follow-ups. The warehouse environment may include fluctuating temperatures (both hot and cold), varying noise levels, exposure to dust, and other typical elements of an active industrial environment. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role. * Ability to work in a stationary position for extended periods of time. * Frequent operation of a computer, keyboard, mouse, and other standard office equipment. * Ability to comprehend and follow instructions and safety procedures. * Ability to read, write and communicate in English * Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals. * Ability to respond to safety signals, alarms, and verbal instructions. * Ability to work in varying environmental conditions, including exposure to temperature changes, dust, and warehouse noise. * Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats when required. Total Rewards * Competitive compensation plan, with a bonus potential * Health Benefits: medical, dental, vision, short term and long-term disability - available 1st of month following the date of hire * 401k with company match * Paid vacation, holidays and sick time Equal Opportunity Employer It is our policy to employ qualified persons without regard for veteran or disability status. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position. We will be accepting applications for this role through November 20, 2025.

LGG INDUSTRIAL LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America. We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best. Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit ********************* About This Opportunity Role Profile Position: Customer Service Supervisor Job Location: Houston, TX Job Type: Full-Time Status: Non-Exempt Summary of the Role The Customer Service Supervisor is responsible for overseeing daily operations of the customer service representatives at their assigned Branch location. This role ensures exceptional service delivery by monitoring performance, coaching team members, and enforcing adherence to company policies, processes, and customer experience standards. The supervisor will lead efforts in CRM utilization, call handling, quality assurance, timely response, and pricing accuracy to support sales, operational efficiency, and customer satisfaction. Responsibilities Supervise, coach, and motivate a team of customer service representatives to meet and exceed performance expectations. Monitor call queues, phone adherence, and service levels to ensure timely and professional responses to customer inquiries. Oversee CRM usage, ensuring accurate and complete documentation of customer interactions, orders, quotes, and issues. Collaborate with Sales, Operations, Purchasing, and Pricing teams to ensure effective order management, quote turnaround, and competitive pricing strategies. Track, report, and analyze performance metrics (KPIs), identifying opportunities for improvement and implementing corrective actions. Support conflict resolution and escalation management with key customers. Train and onboard new team members, ensuring compliance with company systems, processes, and service standards. Recommend process improvements to enhance efficiency, service delivery, and customer satisfaction. Must maintain 100% commitment to safety policies and procedures. Build and maintain strong relationships with customers, and support teams in effectively managing customer issues. Support Customer Service Sales Reps by processing requests for quotes and orders. Respond timely to Customer Corrective Action Requests and ensure effective implementation of Corrective Action. Perform other duties as trained and qualified for. Skills and Abilities Effective customer service interpersonal skills with the ability to negotiate and influence for positive outcome Ability to work independently and prioritize responsibilities Must have a sense of “team” response to satisfy sales goals and ensure 100% customer satisfaction and the ability to interact effectively with all types of people. Inspirational leader that can motivate and work effectively in a matrix management with sales, manufacturing, customer service, supply chain, and Key accounts. Inherently possesses a contagious “can-do” attitude that energizes the workgroup and those around them Experience and passion for, motivating people, instilling accountability, and achieving results under tight constraints Requires excellent verbal and written communications skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional and courteous manner Must possess a mechanical aptitude with the ability to read and interpret drawings to understand how to meet customer requirements; learn how our products are manufactured and utilized by our customers Ability to manage teams Minimum Qualifications 3-5 years of customer service experience, preferably in industrial distribution or related B2B environment. 1-3 years of supervisory or leadership experience. Strong knowledge of CRM systems, ERP systems, and order management processes. Proven ability to manage competing priorities in a fast-paced, high-volume environment. Excellent communication, coaching, and conflict resolution skills. Strong Microsoft Office skills including PowerPoint and Excel. Previous experience utilizing an ERP system. Reliable transportation is a must. Ability to work overtime, as required Ability to work nights and weekends, as required. Preferred Qualifications Industrial setting experience Physical Requirements and Work Environment This position is primarily based in an office environment but may occasionally require visits to the warehouse for order-related follow-ups. The warehouse environment may include fluctuating temperatures (both hot and cold), varying noise levels, exposure to dust, and other typical elements of an active industrial environment. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role. Ability to work in a stationary position for extended periods of time. Frequent operation of a computer, keyboard, mouse, and other standard office equipment. Ability to comprehend and follow instructions and safety procedures. Ability to read, write and communicate in English Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals. Ability to respond to safety signals, alarms, and verbal instructions. Ability to work in varying environmental conditions, including exposure to temperature changes, dust, and warehouse noise. Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats when required. Total Rewards Competitive compensation plan, with a bonus potential Health Benefits: medical, dental, vision, short term and long-term disability - available 1st of month following the date of hire 401k with company match Paid vacation, holidays and sick time Equal Opportunity Employer It is our policy to employ qualified persons without regard for veteran or disability status. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position. We will be accepting applications for this role through November 20, 2025.

Job Description Daikin Comfort Technologies Distribution, Inc. is seeking a skilled individual for our HVAC Customer Service Supervisor position for our branch operations group located at our Houston, TX branch. The Supervisor of Customer Service ensures that customers are treated in a professional fashion and assistance is provided within the guidelines set by management to ensure consistent manners. Additionally, this position is responsible for metrics to ensure proper responses. Why work with us? > Benefits are effective on day one for all full-time direct hires. > Training programs are available to help guide team members and develop new skills. > Growth Opportunities - there are immense opportunities to grow your career. > You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd. Position Responsibilities May Include: Assist callers via phone (homeowners, distributors, dealers) as they are escalated. Respond to correspondence via phone, fax, mail, and email as required per policies and procedures Coordinate and provide training as needed. Consult with internal technical experts, when necessary, and assure executive authorization is provided for material expenditures. Motivate team to ensure that the level of service is maintained. Approve funds allowed for concessions and report on a weekly basis. Maintain appropriate call answer rates and other metrics and modify team as appropriate. Ensure all escalated calls or emails to senior management is handled and communicated appropriately. Perform other tasks as assigned Perform additional projects/duties to support ongoing business needs. Nature & Scope: Coordinates and supervises the daily activities of a support, production or operations team Sets priorities for the team to ensure task completion Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance and oversight from manager Accountable for the support or production operations team including subordinate work leaders Typically does not spend more than 20% of one's time performing the work supervise Knowledge & Skills: Medium to Advanced Excel skills Excellent People skills/Leadership skills Must have ability to diffuse an upset caller. Articulation, pronunciation, and proper grammar a must. Ability to prioritize and problem solve. Analytical skills including ability to interpret information and make sound recommendations. Must have the ability to work in a cross functional capacity with internal and external teams. Strong communication skills with working knowledge of internet applications as well as data entry, Microsoft Excel, and Word. Knowledge and use of PowerPoint, Excel and Word and outlook. Demonstrated experience managing customer relationships in a complex, fast-paced environment including the demonstrated ability to directly communicate with customers. Demonstrated ability to manage others including scheduling, and quality assurance. In-depth knowledge of warranties and warranty programs and procedures. Good technical writing and presentation skills. Must be extremely organized and detailed oriented. Strong analytical and problem solving skills. Ability to multi-task and handle a fast paced environment Experience: 4+ years of experience 2+ years in a lead role Education/Certification: HS Diploma or GED equivalent Associates or Bachelor's degree preferred People Management: Yes Physical Requirements/Work Environments: Must be able to perform essential responsibilities with or without reasonable accommodations. Reports To: Manager Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Job Title: Customer Service Representative Job Category: Other Description: The Customer Service representative handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Representative will be responsible for assisting in day-to-day operation of the Center. Key Responsibilities: Answers incoming phone calls from customers and assists call or routes call to appropriate person Maintains good customer relations Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions) Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues Maintains customer records by updating account information Accurately dispositions calls Continually maintains working knowledge of all company products, services, and promotions Working to improve accuracy in scheduling and speed of response Reliable attendance and on-time job performance Performs similar/other duties as needed or assigned Able to work evening and weekends Ability to multitask and able to work in a fast-paced environment Qualifications: High school diploma or equivalent with 1 year experience working in customer service or another customer-facing environment Experience or training the use of computers and related systems in an administrative office environment Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness. Excellent customer-service, communication, and interpersonal skills Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population. Ability to work effectively in both a team and an independent environment Ability to make decisions based on established guidelines and procedure Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence Effective organizational and time-management skills. Must be able to prioritize work based on service demands An understanding and knowledge of the HVAC/Refrigeration Industry is an asset Able to multitask and work in a fast-paced environment Benefits: Heath insurance Dental insurance Vision insurance PTO View all jobs at this company