Customer service manager jobs in Missouri - 2,064 jobs
General Manager
Community Choice Financial Family of Brands 4.4
Customer service manager job in Shrewsbury, MO
Your Opportunity:
General Manager TitleMax Shrewsbury, MO
As a General Manager (GM), you'll provide reliable financial solutions to help customersmanage everyday challenges. As the driving force behind the store's success, you'll manage daily operations and lead your team to grow revenue, uphold compliance, and build brand loyalty through world-class customerservice. It's a high-performance, customer-focused environment designed to inspire growth and innovation.
While you're pouring into your team's development, we invest in your growth through hands-on coaching, executive exposure, and development programs. Your drive for results and passion for people coupled with our comprehensive training will gear you with the tools to make an impact on your team, customers, career, and earning potential.
What We Offer:
Compensation
This position has an hourly pay rate of $24.00 and is eligible for performance bonuses.
The compensation listed represents the base pay for this position, which is just one of the many elements of our Total Compensation package.
Benefits & Perks*
Paid on-the-job training and a comprehensive new hire program.
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
Company-Sponsored Life and AD&D Insurance.
Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
Paid time off that grows with you, starting with 12 days in your first year.
*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
What We're Looking For - Qualifications and Skills:
A high school diploma or equivalent.
Minimum two years' experience with proven success in a supervisory or leadership role in retail, finance, service, or related industries.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency in using phones, Point of Sale, Microsoft Office, and other systems.
Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
Must be at least 18 years of age (19 in Alabama).
Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.
Nice to Haves - Preferred Qualifications and Skills
Associates degree or higher.
Experience in check cashing, document verification, money order processing.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
What You'll Do - Essential Duties and Responsibilities:
Manage overall store performance by meeting or exceeding Company performance standards.
Coach, lead, and develop all team members to build new business and increase store growth by demonstrating knowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports.
Lead the charge for all team members to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue.
Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.
Enforce adherence to quality standards, procedures, and local and state laws and regulations.
Participate in audits and compliance reviews as directed by the corporate office or District Manager.
Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses.
Conduct proper opening and closing procedures and train new staff in keyholder duties.
Participate in the selection, review, hiring, and retention of new employees.
Develop work schedules in accordance with budget, workloads, and store needs. Ensure the store is staffed for optimal performance.
Handle complex customer situations that arise with integrity and professionalism.
Monitor and maintain internal and external store appearance and address basic facility needs, including scheduling maintenance services. This includes overseeing the store planogram and ensuring seasonal and/or promotional marketing material are displayed properly.
Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.*
**Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements.
Workplace Awards & Recognition:
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America's Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose:
The Community Choice Financial Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
Think you'll thrive here? Learn more at *************************************************
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Community Choice Financial Family of Brands, including its subsidiaries and affiliates, (the “Company”) uses artificial intelligence (“AI”) tools to assist in its recruitment and hiring process.
Read the AI Use Consent and Acknowledgement for more information.
Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the *****************. In-store positions are in person only.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
$24 hourly 4d ago
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Area Manager, Entertainment
Worlds of Fun 3.9
Customer service manager job in Kansas City, MO
Delivers exceptional guest experiences through innovative entertainment across diverse park venues by producing in-house shows, designing immersive environments, and managing outside contracted performances. Collaborates on creative concepts, graphic design elements, and stage aesthetics to ensure visually compelling productions. Oversees the planning and execution of seasonal offerings, including Summer productions, Festivals, and Halloween Haunt, while integrating live entertainment, event activations, and thematic design that align with the Entertainment Division's vision. Drives creativity and consistency in all entertainment experiences, ensuring each event reflects the park's brand and captivates audiences.
Responsibilities:
Supervises the day-to-day activities and operation of the Live Entertainment Division. Visits each theater/performance venue to monitor show content and performance quality/integrity along with theater cleanliness and maintenance. Takes appropriate action if needed.
Assists with the production, maintenance, and staffing of all productions, including special events and Festivals such as Halloween Haunt.
Organizes entertainment-related hiring events (including industry-specific job fairs) and auditions to assist in the recruitment a staff of knowledgeable and fit employees to ensure Six Flags quality productions.
Assists in the preparation of labor and expense operating budgets for the Live Entertainment Division. Monitors expenses on an ongoing basis and takes appropriate corrective action if necessary.
Assists with or directly oversees the recruitment, auditions/interviews, hiring, training, supervision, and evaluation of Performers, Show Technicians, Costumers and Dressers, Themed Costume Characters, Décor and Creative
Technicians, and Laundry Ambassadors.
Assists in the coordination and negotiation with and recommends vendors for the provision of outside entertainment services such as theatrical lighting designers, choreographers, musical directors, outside contracted performances, etc.
Adheres to and enforces all Six Flags and specific Park policies and procedures, including safety, attendance and EEO policies, and demonstrates commitment to customerservice in all aspects of employment.
Other duties as assigned.
Qualifications:
Background in entertainment, theatre arts, or creative pursuit is preferred
Interpersonal skills necessary to effectively communication not only with senior management but seasonal associates as well to accomplish goals and resolve problems. Communicates with individuals both inside and outside the company.
Basic analytical skills necessary to organize workload to establish priorities.
Ability to write to explain or describe. Creativity is required; spelling, punctuation and grammar must be correct.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, anddecimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
Ability to read, write, speak and understand English at a level sufficient to conduct employee meetings; provide detailed direction to staff, guests, and vendors; and write policies, procedures, reports and other business related documents and correspondence.
Ability to work nights, weekends and holiday periods to meet business needs.
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial
law.
$33k-48k yearly est. Auto-Apply 12d ago
Senior Manager Internal Audit
Par Health
Customer service manager job in Saint Louis, MO
Reporting to the Head of Internal Audit and Internal Controls (IA/IC), this role will support in providing assurance to the Audit Committee in through developing and executing a risk-based annual audit plan focused on the company's strategic risk and compliance with regulations and Company policies. The position also has exposure to SOX 404 compliance efforts, the general internal control framework, and working with external auditors. The role includes facilitating, maintaining, and managing audits and client relationships within the Organization as well as performing independent SOX testing. The position will have responsibility for a broad range of audit types (e.g., Financial, Compliance, Commercial, Operational, and Information Technology). Additionally, the position will serve as the primary contact and lead for all forensic investigations managed by Internal Audit.
Primary responsibilities:
Management and execution of Financial, Compliance, Commercial, Operational, and IT audits, and SOX testing
Leads forensic investigations/audits
Co-develops the annual risk-based audit plan for Audit Committee approval
Co-develops the annual risk-based SOX 404 Testing Plan
Defining the department's data analytics strategy and developing analytics capabilities within the annual audit plan
Designated power user for the IA department's systems and tools, including but not limited to 1) data analysis software and 2) AlignGRC, an internal audit management solution.
This position interacts with IT, Legal, HR, Compliance, and operational management personnel across the company, as well as Compliance and Finance for forensic and/or continuous audits.
ESSENTIAL FUNCTIONS:
Assist the Head of IA/IC in developing and executing the scope of audit responsibilities for the Par Health Internal Audit Team. Adjust as necessary to align with Par Health's business strategies, emerging risks, and the Internal Audit charter, as approved by the Audit Committee.
Co-develop the annual risk-based audit plan by utilizing IA's risk assessment methodology, which includes identifying relevant risks, seeking input from leadership, owning the department's risk assessment model, and generating the annual plan for Audit Committee approval.
Supports SOX 404 business process and IT activities, including overseeing documentation and testing internal controls over financial reporting (ICFR).
If applicable, lead/manage an outsourced team in conducting financial, operational, compliance, and IT audits, including audit planning, execution, reviewing audit work papers, and drafting audit reports.
Responsible for resource management and assisting the audit team in overall audit plan completion.
Assist with the department's systems and tools, such as software updates, implementations, troubleshooting issues, and guiding the department in best practices.
Makes recommendations on utilizing data analysis tools and methodologies to improve efficiency and effectiveness for all internal audits, including best practices in data validation to ensure the reliability of results.
Manages forensic auditing and leads the interview process to investigate suspected criminal law or corporate policy violations, including theft, fraud, embezzlement, conflicts of interest, collusion, kickbacks, and record falsification.
Identify and clearly define audit issues and root causes, recommend improved internal controls and processes, and ensure corrective action plans are developed and implemented-present findings to audit leadership and management.
Remain current on technology advances; attend/join relevant professional organizations (e.g., IIA, ISACA, ACFE), industry conferences, and round tables.
Promote a zero-tolerance control environment where fraud or non-compliance is unacceptable and difficult to conceal.
QUALIFICATIONS:
To qualify for this highly visible position, candidates must have:
BA / BS in Accounting or Finance, MBA preferred.
CPA or CIA is preferred, and CFE is highly desirable.
Certification in data analysis software is a plus.
Experience with data visualizations and the ability to summarize complex data from multiple sources.
Relentless attention to detail with data integrity validation.
Experience implementing audit analytics with proven results (e.g., identifying suspected fraud, control recommendations to mitigate identified risk, or resulting in the recovery of funds).
A minimum of six years of experience includes financial or forensic auditing or other relevant finance function experience.
Other Skills and Competencies: Working knowledge of ERP systems, COSO, and other data analytic / visualization tools.
Experience with SAP. Knowledge of SAP data tables and relationships is a plus.
Experience with JDE and Model N is a plus
“Big 4” or national audit firm experience preferred; other public accounting, internal audit, or forensic investigations experience beneficial.
Solid understanding of the audit profession and auditing standards, particularly for multi-national companies, as well as SOX 404 compliance requirements
Unquestionable integrity, objectivity, and independence
Advanced written and verbal communication skills to effectively and confidentially interact with management, staff, and outside vendors across multiple countries and cultures.
Exceptional project management skills with the ability to organize and manage multiple priorities
Highly motivated, positive attitude, and assertive with critical thinking skills
Able to manage ambiguity, adapt to change, and have solid problem-solving skills
ORGANIZATIONAL RELATIONSHIPS / SCOPE:
Reports to the Head of IA/IC, but will interface with all team members in specific areas such as continuous audit reporting, annual risk assessment / other department improvements, and Audit Committee quality control; will regularly interact with Finance, Compliance, Global Security, Legal, and HR management, commercial and operational management, and occasionally with other key members of senior management.
WORKING CONDITIONS:
Ability to travel approximately 15 - 20%. Travel may fluctuate depending on acquisitions / divestitures and the degree of integration with corporate functions.
$75k-104k yearly est. 2d ago
General Manager
Old Navy
Customer service manager job in Fenton, MO
The ideal candidate will have experience leading a team and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members.
Responsibilities
Provide leadership and direction to a team of people
Manage operations and finances of business
Recruit and train new hires on business practices
Drive development of employees
Ensure that quality of work or service is maintained
Qualifications
Management and CustomerService experience Strong administrative skills
Demonstrated ability to lead
Comfort working with budgets, payroll, revenue and forecasting Strong communications skills
$34k-59k yearly est. 1d ago
Client Manager - Water/Wastewater
Olsson 4.7
Customer service manager job in North Kansas City, MO
We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results - for our people, our clients, and our company.
We're a people-centric firm, so it's no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us.
Job Description
Olsson offers its clients a full spectrum of water and wastewater services, including a complete line of planning, design, permitting, and construction phase services. Maintaining water quality is Olsson's number one concern, and we are able to respond to a broad set of client demands in a timely and cost-effective manner.
The Client Manager role serves as the main point of contact for a specific client, a division of a larger client, or a targeted client at the team level, establishing solid relationships, building and maintaining a strong rapport, and ensuring overall client satisfaction. The Client Manager oversees client servicemanagement for the team, ensuring services that provide purposeful, high-quality solutions to successfully solve engineering and design needs.
Primary Responsibilities:
Manages a key client account within the team or across multiple teams by serving as the main point of contact and working closely with project managers to lead project execution plans.
Develops a deep understanding of the client's business, as well as the industry, to present growth strategies, identify new opportunities, and cross-sell services to the client.
Creates communication plans unique to the client to ensure communication needs are satisfied by providing regular updates and reports to the client on the status of their projects.
May focus on a specific client targeted for growth opportunities for the team by executing a growth plan for the client and cross-selling services.
Leads efforts, in conjunction with the team leader and/or group leader(s), to secure repeat client work by focusing on exceptional client service.
Manages client expectations and negotiates outcomes.
Coordinates with internal leaders to address client concerns or conflicts and takes client feedback into consideration when making decisions.
Qualifications
You are passionate about:
Working collaboratively with others.
Having ownership in the work you do.
Using your talents to positively affect communities.
You bring to the team:
Strong communication skills.
Ability to contribute and work well on a team.
Bachelor's degree in engineering or a related area is preferred.
A minimum of eight years of client experience with increasing responsibility.
#LI-RS1 #LI-Hybrid
Additional Information
Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come.
As an Olsson employee, you will:
Receive a competitive 401(k) match
Be empowered to build your career with tailored development paths
Have the possibility for flexible work arrangements
Engage in work that has a positive impact on communities
Participate in a wellness program promoting balanced lifestyles
In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance.
Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status.
Olsson understands the importance of privacy and is committed to protecting job applicants' personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), this notice explains Olsson's practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices.
For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Notice here.
$100k-143k yearly est. 29d ago
Client Manager- P&C
Epic Brokers 4.5
Customer service manager job in Saint Louis, MO
Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” - people who know what they want and aren't afraid to make it happen.
Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.
Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!
LOCATION: Indiana(Any Epic office location) and St Louis, Missouri -Hybrid 3 days a week in office
JOB OVERVIEW: The Commercial Client Manager is a client-facing insurance professional responsible for managing the full lifecycle of commercial accounts, from renewal strategy to policy servicing. This role requires strong technical knowledge, attention to detail, and the ability to collaborate with clients, carriers, and internal teams to deliver exceptional service and coverage solutions.
WHAT YOU'LL DO:
Renewals & Marketing
Manage the renewal process from start to close, including expirations and renewal start procedures.
Attend pre-renewal meetings to discuss exposures and strategy.
If remarketing, prepare complete submission for Placement team with assistance from data management.
Prepare and finalize renewal proposals, ensuring alignment with quoted terms.
Bind coverage within company guidelines and verify policy accuracy.
Complete final policy check signoff and deliver policy documents.
Client Service & Support
Respond promptly to client inquiries, including miscellaneous requests and coverage questions.
Process endorsements, change requests, cancellations, and audits.
Handle billing, accounting, collections, and carrier discrepancies.
Prepare finance agreements using Ecomplete and file documentation.
Audit processing, including review, disputes, and communications.
Respond to client inquiries and service needs if Client Executive is unavailable.
Documentation & Compliance
Set up and maintain Cert Master COIs, EPIs, Group Code Keys, and Cert Help Files.
Ensure COI, EOP compliance; meet and resolve lender requirements.
Prepare and deliver schedules of insurance.
Maintain accurate and complete files on all policies and updates in the system.
Coverage Strategy & Account Rounding
Provide coverage recommendations and identify opportunities for account rounding.
Assist with retention of renewing accounts and identify cross-selling opportunities.
Serve as a resource for internal teams on processes, procedures, and insurance knowledge.
WHAT YOU'LL BRING:
Minimum of 5 years of mid-to-large commercial account management experience.
Proficiency in Microsoft Office and agency management systems (Sagitta, ImageRight preferred).
Strong customerservice and communication skills.
Detail-oriented, organized, and deadline-driven.
Ability to work independently and collaboratively in a fast-paced environment.
High school diploma or equivalent; Bachelor's degree preferred.
Valid Indiana Property & Casualty license or willingness to obtain within 90 days
Advanced insurance designation required (AAI or CIC).
COMPENSATION: The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.
WHY EPIC:
EPIC has over 60 offices and 3,000 employees nationwide - and we're growing! It's a great time to join the team and be a part of this growth.
We offer: Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Quarterly employee recognition program for demonstrating EPIC's values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women's Coalition, EPIC Veterans Group
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Unique benefits such as Pet Insurance, Cancer Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
EPIC Gives Back - Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
We're in the top 10 of property/casualty agencies according to “Insurance Journal”
To learn more about EPIC, visit our Careers Page: ***********************************************
EPIC embraces diversity in all its various forms-whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
#LI-SG1
#LI-Hybrid
$80k-130k yearly est. Auto-Apply 60d+ ago
Regional Customer Service Manager
Precoat Metals 4.4
Customer service manager job in Saint Louis, MO
Since 1961, Precoat Metals (**************** has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customerservice, and focus our resources on investigating and implementing new coil coating technologies, developing unique coatings, ink and film systems, and designing multifaceted prints while reducing the cycle time to market. We are able to achieve this "culture of excellence" thru the hard work and talent of the people on our team.
Job Description
Are you a highly motivated self-starter with ability to think on your feet and looking to bring your previous customerservice & manufacturing experience to an industry leader in a regional customerservicemanagement role? We have a great opportunity for you to do just that. As the Regional CustomerServiceManager you will oversee a team of customerservice professionals and coordinate information flow between customers & our plants to meet & exceed customer needs.
Responsibilities in this leadership role include:
• Supervises customerservice representatives by providing day-to-day oversight including orienting, training, assigning, scheduling, and coaching .
• Ensures accurate & timely customer communication.
• Fills in for customerservice representatives as needed.
• Collaborates with CSR, sales & plant management to solve & investigate customer's long-standing or complex problems.
• Regularly visits customers for the provision of one-to-one service.
• Instrumental in facilitating new information requests from customers.
• Provides recommendations & facilitates customerservice resolutions with plants.
• Coordinates information flow with other departments.
• Collaborates & works with sales, general managers, plant managers and production managers to meet customer demands.
• Resolves escalated matters in conjunctions with the VP, CustomerService.
• Sets & directs plant scheduling plans, in concert with customer demand, plant & production control.
Qualifications
In addition to your Bachelor's degree preferred; external customerservice & management training desired along with 3-5 years' experience in customerservice, preferably in a manufacturing environment you will have the following:
• Must be capable of flexibility and be easily accessible during off hours
• Must be able to work in a team-oriented, fast-paced, sales environment
• Proven track record of consistently achieving or exceeding goals
• Proficient computer skills with Microsoft applications, Word, Excel and Outlook
• Superior customerservice and selling skills
• Superb communication and interpersonal skills
• Strong organizational skills with the ability to prioritize and multi-task
• Detailed oriented and able to work independently
• Ability to deal with conflict
• Fequent Travel
Additional Information
Equal Opportunity Employer Precoat Metals is a Drug Free Work Place
Precoat Metals will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B,J or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
INDHP
We are an Equal Opportunity Employer.
Precoat Metals is a Drug Free Workplace
$32k-42k yearly est. 1d ago
Supervisor, Customer Services
Envoy Air Inc. 4.0
Customer service manager job in Springfield, MO
Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
* Amazing employee flight privileges within the American Airlines global network
* Training and development programs to take your career to the next level
* Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
* Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
* Ensure adequate operational coverage; responsible for scheduling and manpower utilization
* Maintain a safe, dependable and consistent operation
* Conduct Agent observations
* Schedule and administer local training including new hire training
* Investigates and resolves operational issues as well as customerservice issues
* Will be provided company uniforms and must adhere to uniform policy
* Participates on operational conference calls, station audits and prepares various reports
* Maintains records such as time and attendance, personnel files and performance
* Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customerservice operations.
* Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
* Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
* Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
* Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
* Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
* Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
* Collaborate with the internal team to ensure a safe and on-time departure
* May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
#envoyoversight
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.Position Requirements
* Minimum Age: 18
* High school diploma or GED equivalent
* Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license or passport; some license restrictions may prohibit a candidate from being considered for this role.
* Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
* Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
* Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
* Must be able to perform all duties in various weather conditions and time constraints
* Ability to read, write, fluently speak and understand the English language
* Possess the legal right to work in the United States
Position Preferences
* A minimum of one year of customerservice experience
* Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
Additional Details
* Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
* Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
* Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
* In locations handling US mail, must be able to pass a US Postal Service background check
* This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
$31k-39k yearly est. Auto-Apply 60d+ ago
Director, Customer Technical Insights
AFB International
Customer service manager job in Saint Charles, MO
We make pet food taste great! For over 30 years, AFB International has been providing pet food solutions that enrich the lives of pets and their people. Our palatants are specially designed to make pet foods, treats and supplements taste better, ensuring pets receive the vital nutrients they need. We know wagging tails, licking whiskers and empty bowls equal happy pets and happy pet parents. Join AFB and you'll be a part of a team of highly skilled professionals that provide the greatest contribution to our success as an organization. Our team members are diverse, creative, passionate experts who are genuinely dedicated to our mission, our customers, and the pets we serve worldwide.
Job Description
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Develop and implement Customer Technical Insights strategy to ensure alignment with regional business goals.
Leverage advanced AI and data analytics tools to gather and analyze customer data, providing deeper insights into customer needs, preferences, and pain points.
Build and maintain deep customer partnerships, co-creating products and solutions that drive customer success.
Lead the development and execution of a comprehensive customer success program focused on continuous engagement and support.
Create and implement a talent development program to attract, develop, and retain top talent within the team.
Represent the company with executive presence and credibility in customer and industry forums.
Collaborate with global teams to customize strategies based on regional needs and differences.
Supervisory Responsibilities Directly supervises up to 4 employees on the Customer Technical Insights team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
Master's degree in food science, animal nutrition, flavor, or related field required; PhD preferred. Alternative education in chemical or food engineering considered. 10+ years of technical experience in product development, technical application, or technical services, with significant customer interaction.
Knowledge, Skills and Abilities To perform this job successfully, an individual must have the following knowledge, skills and abilities:
Deep technical expertise in pet food palatants, nutrition, food, or flavor.
Proven analytical thinking, creativity, and superior problem-solving skills.
Demonstrated ability to translate scientific knowledge into commercially relevant language.
Experience building deep customer partnerships and delivering value.
Exceptional executive presence, interpersonal, and leadership skills.
Global experience and ability to adapt strategies to regional needs.
Data-driven mindset and proficiency with advanced analytics tools.
Strategic thinking and initiative.
AFB International is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.
$96k-135k yearly est. Auto-Apply 43d ago
Customer Service Manager
Habitat for Humanity of Springfield Mo 3.8
Customer service manager job in Springfield, MO
JOB TITLE: CustomerServiceManager
FLSA STATUS: Non-Exempt
REPORTS TO: Assistant ReStore Director
ORGANIZATIONAL MISSION
Seeking to put God's love into action, Habitat for Humanity brings people together to build homes, communities and hope.
PRIMARY PURPOSE OF JOB
The Floor Manager at Habitat for Humanity ReStore plays a vital role in leading the day-to-day operations of the sales floor. This position is responsible for supervising volunteers, ensuring excellent customerservice, maintaining a clean and organized retail environment, and supporting sales and merchandising strategies. Responsible for interacting with customers to ensure their needs are being met and their purchase is maximized. In addition, all floor presentations of products and safety are to be ensured with regular and documented "walkthroughs" of the floor. The Floor Manager helps drive revenue to fund Habitat's mission of building and repairing safe, affordable housing in our community.
TEAM LEADERSHIP
Supervise and provide direction to floor staff and volunteers during daily operations.
Train new staff and volunteers on safety, procedures, and customerservice expectations.
Foster a positive, mission-driven team culture focused on accountability and collaboration.
INVENTORY MANAGEMENT
Track inventory levels for purchased products, forecast demand, and ensure merchandise is stocked on the shelves at all times. For donated inventory, manage placing of inventory to accommodate constant influx of donations and present them well. Give feedback to the team on what donated categories are selling, not selling, under or over-stocked, etc.
POLICY ENFORCEMENT
Ensure employees and volunteers follow company policies, such as health and safety, dress code, and other matters
WORK ENVIRONMENT
Maintain a positive work environment and ensure staff and volunteers perform effectively
BACKUP DUTIES
This position will be required to back up other positions as necessary including cashier and receiving among others.
KNOWLEDGE, SKILLS, AND ABILITIES
Commitment to the Habitat for Humanity concept, core values, principles, and covenant, as well as willingness to work on a collaborative team.
2+ years of retail, warehouse, or store floor leadership experience preferred.
Strong interpersonal and communication skills.
Ability to lead and motivate volunteers with diverse backgrounds.
Basic computer skills and familiarity with POS systems. Ability to lift up to 50 lbs, stand for extended periods, and work in a fast-paced retail/warehouse environment.
Some knowledge of building materials, tools, or construction is a plus.
CORE COMPETENCIES
Partner Focus: Ensuring that our partner' perspective (homeowner, homebuyer, donor, volunteer, ReStore customer, etc.) is a driving force behind all business decisions and activities; crafting and implementing service practices that meet the needs of our partners and the Habitat for Humanity organization.
Leading through the Habitat for Humanity Vision and Mission: Keeping the Habitat for Humanity vision and mission at the forefront of all associate's decision-making and action.
Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships.
Engagement Readiness: Demonstrating a willingness to commit to one's work and to invest one's time, talent, and best efforts in accomplishing organizational goals.
Managing Work (includes Time Management): Effectively managing one's time and resources to ensure that work is completed efficiently.
Safety Awareness: Identifying and correcting conditions that affect employee safety; upholding safety standards.
PHYSICAL CONTEXT AND WORK ENVIRONMENT
Physical Requirements / Percentage of Work Time Spent on Activity
Hearing: Must be able to hear well enough to communicate with the public. 75-100%
Sitting: Must be able to sit for long periods of time. 0-24%
Standing/Walking: Must be able to move about the work area. 75-100%
Climbing/Stooping/Kneeling: Must be able to stoop or kneel to pick up and/or arrange goods. 50-75%
Lifting/Pulling/Pushing: Must be able to lift more than 50 lbs. with or without reasonable assistance. 0-24%
Grasping/Feeling: Must be able to carry and handle donations and goods for sale. 50-75%
The work environment includes exposure to extreme or varying weather conditions particularly heat, cold, rain or snow. Depending on the task, work may be performed indoors or outdoors with a moderate level of noise. May be exposed to mold, dust, paint, chemicals, cleaning solutions or other substances.
The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.
$32k-53k yearly est. 19d ago
*HIRING IMMEDIATELY* - Entry Level Customer Service & Marketing
Elevated Integrated Consultants
Customer service manager job in Columbia, MO
We are a marketing company that performs outsourced sales and marketing, including corporate promotions on behalf of our clients. What this means is, instead of our clients using their own internal marketing or sales force; they outsource to us and actually hire us to do it for them. They provide the different promotions and services and we are responsible for representing them in local markets.
Our clients have specific fields of expertise ranging from consumer electronics to the biggest name in satellite TV services. We feel we can complement their niche with a superior marketing and sales team to keep them busy doing what they do best. With representatives nationally, our one-on-one approach allows us to get personal with our clients' customers through direct marketing.
Job Description
ARE YOU LOOKING FOR AN EXCITING CAREER WITH
UNLIMITED GROWTH POTENTIAL?
We are one of the LEADING marketing firms providing exceptional
service to large corporations in the Jefferson City area. We recently
opened up a NEW OFFICE and are looking to fill positions in multiple
departments. These positions are ENTRY LEVEL to begin
with RAPID advancement OPPORTUNITY:
Account Management
Marketing Representative
Campaign Development
Junior Advertising Executive
Sales Associate
Whether you are looking to get your foot in the door or already have
experience, we are interested in hearing more about how your unique
skill set can benefit our company. We have team members from all
walks of life and believe that degrees and experience in marketing, as
well as other industries, can benefit our company.
QUALIFICATIONS:
Our clients are all industry leaders thus we are selective about who
we bring into our company to represent them. If you have the
following qualifications we are interested in meeting with you
Outstanding communication skills both verbal & written.
Able to prioritize and work independently with minimal supervision.
Able to work effectively in a team environment
Detail-oriented and the ability to follow up on tasks.
Work effectively under pressure and maintain a positive attitude
Capable of multi-tasking, prioritizing, and managing time efficiently
To be the best in our industry, we have to have the best people
working for us. Providing the right work environment is important to
us. We offer a high-energy, supportive team environment where
personal achievements are recognized and rewarded.
Promotional Marketing & Public Relations
Elevated IC is a privately held marketing firm in the
Jefferson City area. We are planning to expand into more locations within the next
year. We work with clients from leading industries across the country with a
strong focus in the promotional retail event industry! We have an internal training
program where we are looking to create our next generation of branch managers
from within. On a daily basis we represent our clients in some of the nation's
largest retailers.
Candidates will be trained in:
- Entry Level Management
- Promotional Sales
- CustomerService
- Event Marketing
- Public Relations
- In Person Sales W/Customers
Qualifications
Applicants Must:
- You must be in the Jefferson City area
- You must be able to START WITHIN 2 weeks
- You must be excited & motivated for challenge, growth, and training
- You must have a professional image
- You must have a great attitude, work ethic, and student mentality
We DO NOT participate in any of the following:
No Door to Door Sales
No Business to Business Sales
No Telemarketing
**Only those candidates selected by management for an interview will be
contacted.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$31k-55k yearly est. 1d ago
HVAC Customer Service Manager
Crystal Heating and Cooling
Customer service manager job in Festus, MO
Job Description
CustomerServiceManager
Crystal Heating & Cooling - St louis area to SEMO and all areas in between!
Base Salary: $100,000 to 120,000 annually, depending on experience, plus up to $30,000 in annual incentives, based on department performance
Schedule: Monday - Friday, 7:30 AM to 4:30 PM (after-hours support as needed)
About Crystal Heating & Cooling
Since 1965, Crystal Heating & Cooling has been the trusted name in HVAC services across the Greater St. Louis Area. With over 40 rapid-response service trucks and a 6-time Carrier President's Award, we're recognized for our integrity, expertise, and commitment to exceptional customer experiences.
As an employee-owned company (ESOP), we believe in empowering our team members through shared success. Our mission is simple: deliver superior quality service with honesty, reliability, and lasting relationships built on trust.
Our Mission, Vision & Values
Mission: Delivering superior quality service with integrity and dedication to lasting relationships. Vision: Setting a positive experience as a trusted HVAC partner through reliability, communication, and trust. Values: Empowering employees through ownership, aligning success for our company, our people, and our customers.
Why Work with Us
Competitive pay based on experience
100% employer-paid health, medical, and dental insurance for employees
Company-provided cell phone and laptop
Eligibility for ESOP shares after one year of employment
3 weeks of paid vacation
24/7 team support structure with after-hours resources
The Opportunity
We're looking for a CustomerServiceManager to lead our service operations and ensure a seamless experience for every customer. This key leadership position oversees a team of customerservice representatives, dispatchers, and service writers. This role also partners closely with our service supervisor and technicians to keep the department running smoothly and profitably.
This role is ideal for a business-minded leader who thrives on solving problems, managing people, and improving customerservice operations. HVAC experience is a plus, but not required. We're looking for someone with strong business acumen, leadership presence, and the ability to handle both people and process management.
What You'll Do
Lead, coach, and develop dispatchers and service writers to deliver best-in-class customerservice
Oversee day-to-day service operations, ensuring efficiency and profitability
Partner with field supervisors and technicians to align priorities and resolve customer issues
Monitor department performance through daily reporting and regular meetings
Review billing, warranty claims, and financial performance metrics
Maintain strong communication with customers, field teams, and leadership
Manage scheduling, performance reviews, and training within the service department
Provide remote weekend support as needed to address escalated issues
What You Bring
Proven experience managingcustomerservice teams or dispatch operations
Strong business and customerservice background
Exceptional communication, organization, and leadership skills
Ability to manage multiple priorities under pressure
Strategic mindset focused on efficiency and profitability
Experience in HVAC, construction, or service-based industries (preferred, not required)
If you're a motivated leader with a passion for customerservice excellence and a desire to make a lasting impact in a company that truly values its people, we want to hear from you.
Apply today and discover why Crystal Heating & Cooling is "The Fleet That Can't Be Beat."
$31k-56k yearly est. 2d ago
Managed Application Services (MAS) Supervisor
RSM 4.4
Customer service manager job in Saint Louis, MO
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.
RSM currently has openings for business-minded individuals to join our Managed Application Services practice as a NetSuite supervisor on Oracle NetSuite product. We with our clients' executive leadership teams to achieve their business objectives through innovative solutions that align people, processes and technology. As a Consulting Supervisor, you will receive mentoring from our experienced team and have access to a variety of technology and training to jump start your career.
You will be exposed to several aspects of all our Consulting Practices including:
* Engaging with field consultants and ensuring Business objectives are aligned with IT Strategy
* Business solutions and operations best practices
* Consulting process, tools and methodologies
* Leveraging technology to drive business operations efficiencies
Responsibilities:
* Designing and coding solutions using Oracle NetSuite SutieScript and native functionality to meet business objectives.
* Troubleshooting business application issues
* Providing client remote support
* Understanding how to obtain client business requirements and applying them to Oracle NetSuite.
* Participation in project scoping and solution development
* Adopting and learning new technologies
* Working and interacting with various teams and third parties in the configuration of their Oracle NetSuite system
* Manages the scope, budget, and controls change management of the project
* Understand functional and technical requirements
* Create time estimates for development
* Manage development efforts and report status updates, using the systems and following firm established processes
* Perform unit testing/QA of development to ensure the business requirements are being met as requested
* Perform solution and/or code reviews when applicable ensuring best practices are being met
Basic Qualifications:
* 5+ years of development and design experience within NetSuite, including advanced scripting and integrations
* Understanding and experience with NetSuite SutieScript
* Expertise in dealing with NetSuite Concurrency Limits
* Strong understanding of JavaScript, SQL, JSON, REST, SOAP, and XML/XSD
* Proven record in designing and implementing integrations across multiple vendor products
* Extensive experience with various deployment methodologies, including manual deployments and SDF
* Exceptional customer-facing skills, with the ability to conduct stakeholder interviews and capture requirements.
* Ability to identify functional and technical gaps in designs and articulate the corresponding business benefits and costs.
* Thrive on working in a fast-paced environment
* Ability to multi-task through various work assignments and changing priorities
* Receptive to feedback
Preferred Qualifications:
* Strong judgment, issues management, and problem analysis techniques
* Basic understanding of business processes and concepts in process redesign
* NetSuite Application Developer Certification
* Experience IPaaS solutions such as Boomi, Jitterbit MuleSoft and Celigo
* Strong computer skills, including MS Office
* Ability to work as an effective member of a team
* Motivated to work in a fast-paced environment
* Strong organizational and communication skills
Please note that this position follows a hybrid work model, requiring in-office presence twice per week and requires the willingness to travel up to 25% out of the year.
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at **************************************************
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************.
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.
At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $95,400 - $192,000
Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
$95.4k-192k yearly Easy Apply 60d+ ago
FT Customer Experience Manager
Michaels 4.2
Customer service manager job in Saint Louis, MO
Store - St Louis, MODeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customerservice.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit *****************
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
$34k-57k yearly est. Auto-Apply 59d ago
Seasonal Customer Service Supervisor
ASM Research, An Accenture Federal Services Company
Customer service manager job in Jefferson City, MO
Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs).
+ Supervises and monitors day-to-day activities of CustomerService Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs).
+ Develops and maintains advanced customerservice knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis.
+ Responsible for setting priorities and coordinating activities that align with set objectives and goals.
+ Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted.
+ Monitors issues and ensures that Service Level Agreements are met.
+ Identifies key issues and areas for improvement to streamline or implement new recommended procedures.
+ Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures.
+ Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination.
+ Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals.
+ Communicates and collaborates with management effectively to provide and analyze metrics and reports.
**Minimum Qualifications**
+ Bachelor's Degree preferred or equivalent relevant experience.
+ 4-6 years of customerservice experience or related public relations experience. 0-2 years of management experience.
**Other Job Specific Skills**
+ Excellent written and verbal communication skills.
+ Strong leadership and customerservice skills.
+ Ability to organize and supervise staff for maximum efficiency.
+ Advanced problem solving and interpersonal skills.
+ Strong customerservice approach.
+ Ability to build, coach and mentor effective teams.
+ Ability to maintain consistent progress towards set priorities.
+ Dedicated focus on accuracy and attention to detail.
+ Ability to remain calm and courteous towards customers, staff, and management in periods of stress.
+ Ability to develop and maintain good working relationships with all customers and co-workers.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
62,200 - 84,000
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$31k-44k yearly est. 33d ago
Service Supervisor
Ingersoll Rand 4.8
Customer service manager job in Kansas City, MO
Service Supervisor BH Job ID: 3202 SF Job Req ID: 15559 Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job Title : Service Supervisor
Location : Kansas City, MO (onsite with travel)
About Us
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and the planet. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.
Job Summary
Step into a fast-paced, customer-focused environment as our Service Supervisor in the compressed air commercial segment. You'll oversee the local service function across the full equipment life cycle while partnering with the sales team to drive business growth. A solutions-oriented leader, you'll guide your team in maintaining and repairing rotary screw and reciprocating air compressors, as well as compressed air system components. This role empowers you to think like an owner, taking charge of the Service P&L, making sound business decisions, and enabling your Customer Center to achieve performance goals while raising the bar in service excellence. At the core of this role is your ability to be an exceptional leader; someone who sees the big picture, hones in on the details, and elevates team performance.
Take the next step in your career and lead a team where your decisions shape success and your leadership sets the standard.
Responsibilities
* Effectively attract, coach, counsel, train, develop, and retain all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customerservice, process improvement, and technical skills to the highest degree possible.
* Collaborate with the service coordination function to respond efficiently to customers, ensure technicians' training and skill level is appropriately matched to servicecustomers, and ensure resources are effectively leveraged across the service area to maximize Service Technician utilization. This includes balancing customer requests for emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.
* Collaborate with the sales function to consult on service agreements; attend customer meetings to win new and grow existing; service business; provide service support for installations; and drive new service business through Service Technician generated leads, quotes, and requests for proposals.
* Maximize cash flow by ensuring invoices are generated immediately upon completion of work and warranty claims are filed accurately and timely, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
* Effectively manageservice team inventory to maintain accuracy, reduce year-end write-offs, and maintain SOX compliance through detailed reporting and regular cycle counts.
* Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure all service personnel follow and maintain safe and productive work habits in the shop, as well as at the customer site.
* Other duties as assigned to support the service business and ensure customer satisfaction.
Requirements
* High school diploma or GED required with relevant work experience
* 3+ years' experience in an industrial sales business setting.
* 3+ years' experience in managing teams of people, processes and budgets strongly preferred, or an equivalent combination of relevant experience coaching, training and mentoring as a peer-leader.
* Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.
* Ability to work in diverse conditions at times requiring interpretation or deviation from standard processes including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards.
Core Competencies
* Advanced customerservice skills including conflict resolution, communication, negotiation, etc.
* Leadership skills with the ability to inspire, develop, and hold teams accountable
* Strong verbal and written communication skills
* Solid operating knowledge of Microsoft office software and other basic computer usage.
* Proficiency with hand held computer (i.e. Smartphone, iPad) and network bases.
Preferences:
* Associate's or Bachelor's degree in engineering, engineering technology, business or equivalent related field
Travel & Work Arrangements
* This is an onsite, with travel position and a Company Vehicle is provided.
* Frequent regional travel to customers is required, which may include outdoor work and/or work in mechanical /equipment rooms.
* This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move weight limits in line with the safety policy.
What We Offer
At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit *************
$74k-103k yearly est. 22d ago
Customer Service Supervisor/Human Resources Recruitment Coordinator
Brightspring Health Services
Customer service manager job in Desloge, MO
Our Company
All Ways Caring HomeCare
The CustomerService Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customerservice to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSS/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to: recruiting, hiring, onboarding, training and HR file compliance.
External Job Description
Understands and ensures adherence to the agreed plan of care for each client in your caseload
Facilitates communication and serving as a liason between the client's circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies
Monitors and escalates changes in client's plan of care, services or condition
Ensures proper documentation and record-keeping for agency payers
Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment
Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service
Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance
Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified
Coordinates or supports new hire on-boarding as well as employee exit meetings
Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS
Coordinates Personnel Action Forms (PAF) for assigned service site(s)
Ensures compliance with federal, state, and local employment laws and regulations
Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker
Other duties as assigned
Qualifications
High school diploma or GED; some college coursework or Associates degree preferred
Two or more years of community service, client service or staffing experience
Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT)
One to two years of Human Resources with high volume recruiting experience preferred
One to two years in a supervisory role preferred
Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred
Ability to make decisions quickly, and manage confidential information
Excellent customerservice skills and experience working with the public in a friendly and professional manner
General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services
Minimal travel may be required
About our Line of Business
All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn.
Salary Range USD $20.00 - $22.00 / Hour
$20-22 hourly Auto-Apply 8d ago
Front End Customer Service Manager - Full Time/Part Time
Buchheit Inc. 4.1
Customer service manager job in Byrnes Mill, MO
DEPARTMENT: Retail Store
REPORTS TO: Store Manager
FLSA STATUS: Non-Exempt
POSITION TYPE: Full-Time/Part Time
Front End CustomerServiceManagers are responsible for day-to-day front end operations including supervising team members, handling customer requests, managing all aspects of POS operations, administering and enforcing company policies, and ensuring efficient operation of all front end activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Implement customerservice policies and procedures and communicate customerservice standards
Direct the daily operations of the customerservice team
Plan, prioritize and delegate work tasks to ensure proper functioning of the department
Ensure the necessary resources and tools are available for quality customerservice delivery
Review customer complaints, track customer complaint resolution, and handle complex and escalated customerservice
Identify and implement strategies to improve quality of service, productivity and profitability
Coordinate with company management to support and implement growth strategies
Coordinate and managecustomerservice projects and initiatives
Ensure budget requirements are met
Evaluate and performance manage staff
Identify and address staff training and coaching needs
Balance cash drawer, and prepare deposit for financial institution
Basic accounting functions
Additional duties, as assigned
REQUIREMENTS & QUALIFICATIONS:
Prior customerservice and supervisory experience is essential
Must possess in-depth knowledge of customerservice principles and practices
Must possess strong work ethic and interpersonal skills
Basic computer skills and product knowledge
Must be able to work a flexible schedule
Ability to:
Multi-task, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner
Effectively communicate with customers and employees, in-person and over the phone
Demonstrate initiative and effective problem-solving skills within the scope of the position
Maintain a pleasant and calm disposition under stress
Physical Requirements:
The physical demands described herein are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with a “legal” disability to perform the essential functions of this position. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing all day. The employee must frequently lift and/or move items weighing up to 50 pounds.
$23k-31k yearly est. Auto-Apply 60d+ ago
Operations Manager- Service (St. Louis)
TK Elevator 4.2
Customer service manager job in Saint Louis, MO
The first 3 letters in workplace safety are Y-O-U! TK Elevator is currently seeking an experienced Operations Manager - Service in St. Louis, MO. ESSENTIAL JOB FUNCTIONS: * Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline
* Administers company safety program. Includes performing safety audits when necessary and stressing the importance of safety to all employees
* Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and, in a cost, effective manner
* Ensures that NIM job audits are performed within 15 days of construction and modernization turnovers. Includes identifying issues that could potentially affect the overall reliability of the equipment and providing feedback and recommendations for the improvement of future installations
* Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability
* Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs
* Enforces Cancellation Reduction Program
* Works with Branch Manager and service and repair Sales Managers to address customers' needs
* Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements
* Maintains strong familiarity of company products by attending company training classes and reviewing factory equipment updates and supplier goods. Includes working with regional field trainers
* Administer parts program for contract service and repair to meet budget expectations and customer satisfaction
EDUCATION & EXPERIENCE:
* Thorough knowledge of the elevator industry and general management methods within the elevator industry
* Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience
* Ability to define problems collect data, establish facts and draw valid conclusions.
* Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered
* Medical, dental, and vision coverage
* Flexible spending accounts (FSA)
* Health savings account (HSA)
* Supplemental medical plans
* Company-paid short- and long-term disability insurance
* Company-paid basic life insurance and AD&D
* Optional life and AD&D coverage
* Optional spouse and dependent life insurance
* Identity theft monitoring
* Pet insurance
* Company-paid Employee Assistance Program (EAP)
* Tuition reimbursement
* 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
Additional benefits include:
* 15 days of vacation per year
* 11 paid holidays each calendar year (10 fixed, 1 floating)
* Paid sick leave, per company policy
* Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
$29k-34k yearly est. 13d ago
Customer Service Manager
Habitat for Humanity of Springfield Mo 3.8
Customer service manager job in Springfield, MO
Job DescriptionSalary: $19.25/hr
JOB TITLE: CustomerServiceManager
FLSA STATUS: Non-Exempt
REPORTS TO: Assistant ReStore Director
ORGANIZATIONAL MISSION
Seeking to put Gods love into action, Habitat for Humanity brings people together to build homes, communities and hope.
PRIMARY PURPOSE OF JOB
The Floor Manager at Habitat for Humanity ReStore plays a vital role in leading the day-to-day operations of the sales floor. This position is responsible for supervising volunteers, ensuring excellent customerservice, maintaining a clean and organized retail environment, and supporting sales and merchandising strategies. Responsible for interacting with customers to ensure their needs are being met and their purchase is maximized. In addition, all floor presentations of products and safety are to be ensured with regular and documented "walkthroughs" of the floor. The Floor Manager helps drive revenue to fund Habitat's mission of building and repairing safe, affordable housing in our community.
TEAM LEADERSHIP
Supervise and provide direction to floor staff and volunteers during daily operations.
Train new staff and volunteers on safety, procedures, and customerservice expectations.
Foster a positive, mission-driven team culture focused on accountability and collaboration.
INVENTORY MANAGEMENT
Track inventory levels for purchased products, forecast demand, and ensure merchandise is stocked on the shelves at all times. For donated inventory, manage placing of inventory to accommodate constant influx of donations and present them well. Give feedback to the team on what donated categories are selling, not selling, under or over-stocked, etc.
POLICY ENFORCEMENT
Ensure employees and volunteers follow company policies, such as health and safety, dress code, and other matters
WORK ENVIRONMENT
Maintain a positive work environment and ensure staff and volunteers perform effectively
BACKUP DUTIES
This position will be required to back up other positions as necessary including cashier and receiving among others.
KNOWLEDGE, SKILLS, AND ABILITIES
Commitment to the Habitat for Humanity concept, core values, principles, and covenant, as well as willingness to work on a collaborative team.
2+ years of retail, warehouse, or store floor leadership experience preferred.
Strong interpersonal and communication skills.
Ability to lead and motivate volunteers with diverse backgrounds.
Basic computer skills and familiarity with POS systems. Ability to lift up to 50 lbs, stand for extended periods, and work in a fast-paced retail/warehouse environment.
Some knowledge of building materials, tools, or construction is a plus.
CORE COMPETENCIES
Partner Focus: Ensuring that our partner perspective (homeowner, homebuyer, donor, volunteer, ReStore customer, etc.) is a driving force behind all business decisions and activities; crafting and implementing service practices that meet the needs of our partners and the Habitat for Humanity organization.
Leading through the Habitat for Humanity Vision and Mission: Keeping the Habitat for Humanity vision and mission at the forefront of all associates decision-making and action.
Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships.
Engagement Readiness: Demonstrating a willingness to commit to ones work and to invest ones time, talent, and best efforts in accomplishing organizational goals.
Managing Work (includes Time Management): Effectively managing ones time and resources to ensure that work is completed efficiently.
Safety Awareness: Identifying and correcting conditions that affect employee safety; upholding safety standards.
PHYSICAL CONTEXT AND WORK ENVIRONMENT
Physical Requirements / Percentage of Work Time Spent on Activity
Hearing: Must be able to hear well enough to communicate with the public. 75-100%
Sitting: Must be able to sit for long periods of time. 0-24%
Standing/Walking: Must be able to move about the work area. 75-100%
Climbing/Stooping/Kneeling: Must be able to stoop or kneel to pick up and/or arrange goods. 50-75%
Lifting/Pulling/Pushing: Must be able to lift more than 50 lbs. with or without reasonable assistance. 0-24%
Grasping/Feeling: Must be able to carry and handle donations and goods for sale. 50-75%
The work environment includes exposure to extreme or varying weather conditions particularly heat, cold, rain or snow. Depending on the task, work may be performed indoors or outdoors with a moderate level of noise. May be exposed to mold, dust, paint, chemicals, cleaning solutions or other substances.
The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.