Customer service manager jobs in Missouri

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Job Description Shift Leaders are responsible for supervising employees and general operations of the restaurant. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service. Pay Rates Starting between: $15.70 - $23.33 / hour Qualifications Previous experience or working knowledge of restaurant operations Incredible customer service skills & the ability to help maintain a customer focused culture Must be proficient with a calculator, computer, and other equipment Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives Must be able to work a flexible schedule of nights, days, weekends, and holidays Background check is required Additional Information Fuel Discount Nation-wide Medical Plan/Dental/Vision 401(k) Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Flexible Schedule Weekly Pay Job Location Google Maps requires functional cookies to be enabled

If the following job requirements and experience match your skills, please ensure you apply promptly. :An RN who is responsible for clinical patient care management, human and financial asset utilization, and operational management of a particular service and/or shift within the Department of Surgical Services. Education Required: Bachelor's Degree in Nursing Experience Preferred: At least five years of clinical experience, one year of charge nurse experience, and one year experience in the area of specialization Skills Excellent verbal and written communication skills Demonstrate effective leadership abilities Exhibits valuable time management skills Strong critical thinking/problem xevrcyc solving skills Flexibility and ability to work in a multi-tasking environment Licensure/Certification/Registration Required: MO RN License; BLS must be obtained within 90 days of hire

The Service Manager directs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of service records. Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services. Responsibilities: Prepare and administer an annual operating budget for the service department. Monitor and control the performance of the department using appropriate reporting and tracking systems. Monitor technicians' daily productivity reports and corresponding payroll records. Establish and maintain good working relationships with customers to encourage repeat and referral business. Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities. Prepare pricing guides and maintenance menus for frequent labor operations. Establish and maintain 72-hour follow-up with customers to confirm satisfaction with service. Maintain reporting systems required by general management and corporate personnel. Benefits: We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long-term financial security. Additionally, we provide performance-based incentives and opportunities for professional growth through ongoing training and development. All of this is within a culture that values and rewards excellence, a positive attitude, and integrity, ensuring you thrive personally and professionally. Basic Qualifications: High school diploma. Two years' service department experience in a commercial dealership environment. Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company's insurance carrier. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Reporting to the Head of Internal Audit and Internal Controls (IA/IC), this role will support in providing assurance to the Audit Committee in through developing and executing a risk-based annual audit plan focused on the company's strategic risk and compliance with regulations and Company policies. The position also has exposure to SOX 404 compliance efforts, the general internal control framework, and working with external auditors. The role includes facilitating, maintaining, and managing audits and client relationships within the Organization as well as performing independent SOX testing. The position will have responsibility for a broad range of audit types (e.g., Financial, Compliance, Commercial, Operational, and Information Technology). Additionally, the position will serve as the primary contact and lead for all forensic investigations managed by Internal Audit. Primary responsibilities: Management and execution of Financial, Compliance, Commercial, Operational, and IT audits, and SOX testing Leads forensic investigations/audits Co-develops the annual risk-based audit plan for Audit Committee approval Co-develops the annual risk-based SOX 404 Testing Plan Defining the department's data analytics strategy and developing analytics capabilities within the annual audit plan Designated power user for the IA department's systems and tools, including but not limited to 1) data analysis software and 2) AlignGRC, an internal audit management solution. This position interacts with IT, Legal, HR, Compliance, and operational management personnel across the company, as well as Compliance and Finance for forensic and/or continuous audits. ESSENTIAL FUNCTIONS: Assist the Head of IA/IC in developing and executing the scope of audit responsibilities for the Par Health Internal Audit Team. Adjust as necessary to align with Par Health's business strategies, emerging risks, and the Internal Audit charter, as approved by the Audit Committee. Co-develop the annual risk-based audit plan by utilizing IA's risk assessment methodology, which includes identifying relevant risks, seeking input from leadership, owning the department's risk assessment model, and generating the annual plan for Audit Committee approval. Supports SOX 404 business process and IT activities, including overseeing documentation and testing internal controls over financial reporting (ICFR). If applicable, lead/manage an outsourced team in conducting financial, operational, compliance, and IT audits, including audit planning, execution, reviewing audit work papers, and drafting audit reports. Responsible for resource management and assisting the audit team in overall audit plan completion. Assist with the department's systems and tools, such as software updates, implementations, troubleshooting issues, and guiding the department in best practices. Makes recommendations on utilizing data analysis tools and methodologies to improve efficiency and effectiveness for all internal audits, including best practices in data validation to ensure the reliability of results. Manages forensic auditing and leads the interview process to investigate suspected criminal law or corporate policy violations, including theft, fraud, embezzlement, conflicts of interest, collusion, kickbacks, and record falsification. Identify and clearly define audit issues and root causes, recommend improved internal controls and processes, and ensure corrective action plans are developed and implemented-present findings to audit leadership and management. Remain current on technology advances; attend/join relevant professional organizations (e.g., IIA, ISACA, ACFE), industry conferences, and round tables. Promote a zero-tolerance control environment where fraud or non-compliance is unacceptable and difficult to conceal. QUALIFICATIONS: To qualify for this highly visible position, candidates must have: BA / BS in Accounting or Finance, MBA preferred. CPA or CIA is preferred, and CFE is highly desirable. Certification in data analysis software is a plus. Experience with data visualizations and the ability to summarize complex data from multiple sources. Relentless attention to detail with data integrity validation. Experience implementing audit analytics with proven results (e.g., identifying suspected fraud, control recommendations to mitigate identified risk, or resulting in the recovery of funds). A minimum of six years of experience includes financial or forensic auditing or other relevant finance function experience. Other Skills and Competencies: Working knowledge of ERP systems, COSO, and other data analytic / visualization tools. Experience with SAP. Knowledge of SAP data tables and relationships is a plus. Experience with JDE and Model N is a plus “Big 4” or national audit firm experience preferred; other public accounting, internal audit, or forensic investigations experience beneficial. Solid understanding of the audit profession and auditing standards, particularly for multi-national companies, as well as SOX 404 compliance requirements Unquestionable integrity, objectivity, and independence Advanced written and verbal communication skills to effectively and confidentially interact with management, staff, and outside vendors across multiple countries and cultures. Exceptional project management skills with the ability to organize and manage multiple priorities Highly motivated, positive attitude, and assertive with critical thinking skills Able to manage ambiguity, adapt to change, and have solid problem-solving skills ORGANIZATIONAL RELATIONSHIPS / SCOPE: Reports to the Head of IA/IC, but will interface with all team members in specific areas such as continuous audit reporting, annual risk assessment / other department improvements, and Audit Committee quality control; will regularly interact with Finance, Compliance, Global Security, Legal, and HR management, commercial and operational management, and occasionally with other key members of senior management. WORKING CONDITIONS: Ability to travel approximately 15 - 20%. Travel may fluctuate depending on acquisitions / divestitures and the degree of integration with corporate functions.

Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at ************************************ Job Details GENERAL SUMMARY: Responsible for the management of all employees in the effective planning and implementation of all store processes, including ordering, receiving, stocking, presentation, selling, staffing and support. DUTIES and ESSENTIAL JOB FUNCTIONS: Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed. Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination. Make recommendations regarding employee pay rate and advancement. Communicate performance, conduct and safety expectations regularly; coordinate meetings and events to encourage safety, security and policies. Ensure that the store is appropriately staffed and effectively opened and closed each day. Personally open the store a minimum of two times per week; personally close the store a minimum of two times per week. Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors. Order to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts. Facilitate the efficient staging, stocking and storage of merchandise by following defined company work processes. Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage. Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls. Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures. Provide superior customer service leadership. Maintain a clean, well-organized store; facilitate a safe and secure working and shopping environment. Ensure that store is adequately equipped with tools necessary to perform required tasks. Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance. Complete all paperwork and documentation according to guidelines and deadlines. Qualifications KNOWLEDGE and SKILLS: Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages. Knowledge of cash handling procedures including cashier accountability and deposit control. Ability to perform IBM cash register functions to generate reports. Knowledge of inventory management and merchandising practices. Effective oral and written communication skills. Effective interpersonal skills. Knowledge of recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes. Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE program, etc.) Good organization skills with attention to detail. Ability to solve problems and deal with a variety of situations where limited standardization exists. Certain store locations may give preference to bilingual Spanish speakers. WORK EXPERIENCE and/or EDUCATION: High school diploma or equivalent strongly preferred. One year of management experience in a retail environment preferred. COMPETENCIES: Aligns motives, values and beliefs with Dollar General values. Supports ownership by tapping into the potential of others. Acts as a liaison between the corporate office and store employees. Fosters cooperation and collaboration. Interacts with staff tactfully yet directly and maintains an open forum of exchange. Demonstrates responsiveness and sensitivity to customer needs. Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.). Provides continuous attention to development of staff. Recruits, hires and trains qualified applicants to fulfill a store need. Ensures store compliance to federal labor laws and company policies and procedures. WORKING CONDITIONS and PHYSICAL REQUIREMENTS: Frequent walking and standing. Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks. Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts). Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds. Occasional climbing (using ladder). Regularly driving/providing own transportation to make bank deposits and occasionally to attend management meetings and to other Dollar General stores. Fast-paced environment; moderate noise level. Occasionally exposed to outside weather conditions. Dollar General Corporation is an equal opportunity employer. #CC#

KidStrong General Manager - Blue Springs, MO Reports To: Area Developer Welcome to KidStrong, where we help kids win at life! If you're ready to lead, inspire, and make a difference, we want you to be our next General Manager. Think you can juggle a tablet, a toddler, and a high-five simultaneously? Then keep reading! As the General Manager, you'll be working to create an amazing environment where coaches, kids, and families thrive. Your mission? Drive sales, keep members and coaches happier than a kid in a candy store, and make every day at KidStrong extraordinary! What You'll Be Doing: ● Master the Numbers: Know your KPIs and financials inside and out ● Relationship Guru: Be the friendly face everyone loves to see ● Keep it Running: Maintain a spotless center and a smooth operation ● Delegate Tasks: Make sure your team is on point and you aren't burnt out ● Flex Your Weekly Schedule: Work 4 weekdays and 1 weekend shift Sales ● Drive Membership: Work with your team to set goals and fill those class spots ● Lead the Charge: Dial the phones, send the texts, and turn the leads into KidStrong members ● Be the Face: Arrange and attend local events that make KidStrong the talk of the town Leadership ● Foster Growth: Inspire your team to be their best selves on and off the blue floor ● Recruit & Train: Find, onboard, and develop rockstar coaches ● Develop: Use KidStrong's awesome training tools to help continue the professional development of yourself and others ● Stay Connected: Communicate clearly via Slack and Email Coaching ● Be Hands-On: Deliver our awesome curriculum and high-fives in equal measure ● Keep your finger on the pulse: Actively coach 3-5 classes a week ● Track Progress: Use the KS Coaches App to monitor attendance and achievements ● Stay Active: Navigate a physically demanding environment with the energy of a kid on a sugar rush. ● Certification: Achieve Coach Certification through KidStrong HQ Training Who You'll Interact With ● Supervise: Membership Director, Head Coach, and other coaches ● Collaborate: Center team members and families - you're basically the glue ● Coordinate: Area Developer (Franchisee) and KidStrong HQ team members We Want To Hear From People Who Have ● Coaching Background: Experience with kids aged 15 months to 11 years ● People Skills: Chat up parents and guardians with ease ● Tech Savvy: Practical experience with Google, Microsoft and social media platforms ● CPR Certification (or willing to receive) Competencies ● High Standards: Set and uphold high standards ● Natural Leader: Lead from the front a beacon of KidStrong's core values ● Goal-Oriented: Focus on achieving KidStrong's goals - aim high, always ● Teacher: Ensure effective transfer of knowledge ● Professional: React well under pressure and treat others with respect ● Performer: Engage with high energy and clarity - think cruise director meets camp counselor ● Mentor: Develop and nurture relationships ● Organizer: Plan work activities and set realistic goals ● Communicator: Speak and write clearly and informatively ● Team Player: Balance team and individual responsibilities ● Adaptable: Embrace change and innovation Perks ● Work in a fun, energetic, and supportive environment. ● Make a real difference in kids' lives every day. ● Grow your career with ongoing professional development. ● Generous Sales Incentive Program ● Paid Time Off Ready to lead the charge in making kids stronger and more confident? Apply today and join the KidStrong family - where work feels like play!

The ideal candidate will have experience leading a team and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members. Responsibilities Provide leadership and direction to a team of people Manage operations and finances of business Recruit and train new hires on business practices Drive development of employees Ensure that quality of work or service is maintained Qualifications Management and Customer Service experience Strong administrative skills Demonstrated ability to lead Comfort working with budgets, payroll, revenue and forecasting Strong communications skills

The ideal candidate will have experience leading a team and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members. Responsibilities Provide leadership and direction to a team of people Manage operations and finances of business Recruit and train new hires on business practices Drive development of employees Ensure that quality of work or service is maintained Qualifications Management and Customer Service experience Strong administrative skills Demonstrated ability to lead Comfort working with budgets, payroll, revenue and forecasting Strong communications skills

Since 1961, Precoat Metals (**************** has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customer service, and focus our resources on investigating and implementing new coil coating technologies, developing unique coatings, ink and film systems, and designing multifaceted prints while reducing the cycle time to market. We are able to achieve this "culture of excellence" thru the hard work and talent of the people on our team. Job Description Are you a highly motivated self-starter with ability to think on your feet and looking to bring your previous customer service & manufacturing experience to an industry leader in a regional customer service management role? We have a great opportunity for you to do just that. As the Regional Customer Service Manager you will oversee a team of customer service professionals and coordinate information flow between customers & our plants to meet & exceed customer needs. Responsibilities in this leadership role include: • Supervises customer service representatives by providing day-to-day oversight including orienting, training, assigning, scheduling, and coaching . • Ensures accurate & timely customer communication. • Fills in for customer service representatives as needed. • Collaborates with CSR, sales & plant management to solve & investigate customer's long-standing or complex problems. • Regularly visits customers for the provision of one-to-one service. • Instrumental in facilitating new information requests from customers. • Provides recommendations & facilitates customer service resolutions with plants. • Coordinates information flow with other departments. • Collaborates & works with sales, general managers, plant managers and production managers to meet customer demands. • Resolves escalated matters in conjunctions with the VP, Customer Service. • Sets & directs plant scheduling plans, in concert with customer demand, plant & production control. Qualifications In addition to your Bachelor's degree preferred; external customer service & management training desired along with 3-5 years' experience in customer service, preferably in a manufacturing environment you will have the following: • Must be capable of flexibility and be easily accessible during off hours • Must be able to work in a team-oriented, fast-paced, sales environment • Proven track record of consistently achieving or exceeding goals • Proficient computer skills with Microsoft applications, Word, Excel and Outlook • Superior customer service and selling skills • Superb communication and interpersonal skills • Strong organizational skills with the ability to prioritize and multi-task • Detailed oriented and able to work independently • Ability to deal with conflict • Fequent Travel Additional Information Equal Opportunity Employer Precoat Metals is a Drug Free Work Place Precoat Metals will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B,J or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. INDHP We are an Equal Opportunity Employer. Precoat Metals is a Drug Free Workplace

Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Ensure adequate operational coverage; responsible for scheduling and manpower utilization Maintain a safe, dependable and consistent operation Conduct Agent observations Schedule and administer local training including new hire training Investigates and resolves operational issues as well as customer service issues Will be provided company uniforms and must adhere to uniform policy Participates on operational conference calls, station audits and prepares various reports Maintains records such as time and attendance, personnel files and performance Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight Collaborate with the internal team to ensure a safe and on-time departure May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video #envoyoversight Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential. Position Requirements Minimum Age: 18 High school diploma or GED equivalent Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license or passport; some license restrictions may prohibit a candidate from being considered for this role. Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity Must be able to perform all duties in various weather conditions and time constraints Ability to read, write, fluently speak and understand the English language Possess the legal right to work in the United States Position Preferences A minimum of one year of customer service experience Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Additional Details Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable In locations handling US mail, must be able to pass a US Postal Service background check This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. We can recommend jobs specifically for you! Click here to get started.

At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training. JOB DESCRIPTION Count on me - We know what to do, we make it easy, we do our part and we care! Job Title: Customer Service Manager Success Factors Job Code: 1300548 Department: Front End Reports To: Store Manager Primary Purpose: Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization. Duties and Responsibilities: Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable Hire, train, and develop associates to meet department needs Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations Control store expenses through proper ordering, care for supplies and equipment Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses Ensure proper control of all store funds and company assets Observe and correct all unsafe conditions that could cause associate or customer accidents Record and report all associate and customer accidents in accordance with established Food Lion procedures Ensures compliance with local, state and federal regulations Adheres to all company guidelines, policies and standard practices Maintains security standards Successfully complete Computer Based Training (CBT) and Training guide Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales Performs all other duties as assigned Qualifications: A high school graduate or equivalent preferred Ability to lead and manage a team Strong understanding of store operations and merchandising techniques preferred Excellent interpersonal, organizational, communication and customer service skills Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances Ability and willingness to learn multiple tasks and technical requirements of the job Ability to use technical information to solve problems Must meet minimum age requirements to perform specific job functions Must be able to meet the physical requirements of the position, with or without reasonable accommodations Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation Physical Requirements: Ability to use computers, smart devices, and other communication systems required to perform job functions Ability to use hand held computers for orders, mark downs, scan outs, and inventory Stand 100% of the time, frequently walking short distances Ability to push or pull up to 2000 pounds using a pallet jack or float Perform repetitive hand and arm motions Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level Meet established volume activity standards for the position Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time Have sufficient visual ability to check invoices, dates, and other written documents Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law. If you have a disability and require assistance in the application process, please contact our Recruiting Department at ***********************

We are a marketing company that performs outsourced sales and marketing, including corporate promotions on behalf of our clients. What this means is, instead of our clients using their own internal marketing or sales force; they outsource to us and actually hire us to do it for them. They provide the different promotions and services and we are responsible for representing them in local markets. Our clients have specific fields of expertise ranging from consumer electronics to the biggest name in satellite TV services. We feel we can complement their niche with a superior marketing and sales team to keep them busy doing what they do best. With representatives nationally, our one-on-one approach allows us to get personal with our clients' customers through direct marketing. Job Description ARE YOU LOOKING FOR AN EXCITING CAREER WITH UNLIMITED GROWTH POTENTIAL? We are one of the LEADING marketing firms providing exceptional service to large corporations in the Jefferson City area. We recently opened up a NEW OFFICE and are looking to fill positions in multiple departments. These positions are ENTRY LEVEL to begin with RAPID advancement OPPORTUNITY: Account Management Marketing Representative Campaign Development Junior Advertising Executive Sales Associate Whether you are looking to get your foot in the door or already have experience, we are interested in hearing more about how your unique skill set can benefit our company. We have team members from all walks of life and believe that degrees and experience in marketing, as well as other industries, can benefit our company. QUALIFICATIONS: Our clients are all industry leaders thus we are selective about who we bring into our company to represent them. If you have the following qualifications we are interested in meeting with you Outstanding communication skills both verbal & written. Able to prioritize and work independently with minimal supervision. Able to work effectively in a team environment Detail-oriented and the ability to follow up on tasks. Work effectively under pressure and maintain a positive attitude Capable of multi-tasking, prioritizing, and managing time efficiently To be the best in our industry, we have to have the best people working for us. Providing the right work environment is important to us. We offer a high-energy, supportive team environment where personal achievements are recognized and rewarded. Promotional Marketing & Public Relations Elevated IC is a privately held marketing firm in the Jefferson City area. We are planning to expand into more locations within the next year. We work with clients from leading industries across the country with a strong focus in the promotional retail event industry! We have an internal training program where we are looking to create our next generation of branch managers from within. On a daily basis we represent our clients in some of the nation's largest retailers. Candidates will be trained in: - Entry Level Management - Promotional Sales - Customer Service - Event Marketing - Public Relations - In Person Sales W/Customers Qualifications Applicants Must: - You must be in the Jefferson City area - You must be able to START WITHIN 2 weeks - You must be excited & motivated for challenge, growth, and training - You must have a professional image - You must have a great attitude, work ethic, and student mentality We DO NOT participate in any of the following: No Door to Door Sales No Business to Business Sales No Telemarketing **Only those candidates selected by management for an interview will be contacted. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Customer Service Manager Crystal Heating & Cooling - St louis area to SEMO and all areas in between! Base Salary: $100,000 to 120,000 annually, depending on experience, plus up to $30,000 in annual incentives, based on department performance Schedule: Monday - Friday, 7:30 AM to 4:30 PM (after-hours support as needed) About Crystal Heating & Cooling Since 1965, Crystal Heating & Cooling has been the trusted name in HVAC services across the Greater St. Louis Area. With over 40 rapid-response service trucks and a 6-time Carrier President's Award, we're recognized for our integrity, expertise, and commitment to exceptional customer experiences. As an employee-owned company (ESOP), we believe in empowering our team members through shared success. Our mission is simple: deliver superior quality service with honesty, reliability, and lasting relationships built on trust. Our Mission, Vision & Values Mission: Delivering superior quality service with integrity and dedication to lasting relationships. Vision: Setting a positive experience as a trusted HVAC partner through reliability, communication, and trust. Values: Empowering employees through ownership, aligning success for our company, our people, and our customers. Why Work with Us Competitive pay based on experience 100% employer-paid health, medical, and dental insurance for employees Company-provided cell phone and laptop Eligibility for ESOP shares after one year of employment 3 weeks of paid vacation 24/7 team support structure with after-hours resources The Opportunity We're looking for a Customer Service Manager to lead our service operations and ensure a seamless experience for every customer. This key leadership position oversees a team of customer service representatives, dispatchers, and service writers. This role also partners closely with our service supervisor and technicians to keep the department running smoothly and profitably. This role is ideal for a business-minded leader who thrives on solving problems, managing people, and improving customer service operations. HVAC experience is a plus, but not required. We're looking for someone with strong business acumen, leadership presence, and the ability to handle both people and process management. What You'll Do Lead, coach, and develop dispatchers and service writers to deliver best-in-class customer service Oversee day-to-day service operations, ensuring efficiency and profitability Partner with field supervisors and technicians to align priorities and resolve customer issues Monitor department performance through daily reporting and regular meetings Review billing, warranty claims, and financial performance metrics Maintain strong communication with customers, field teams, and leadership Manage scheduling, performance reviews, and training within the service department Provide remote weekend support as needed to address escalated issues What You Bring Proven experience managing customer service teams or dispatch operations Strong business and customer service background Exceptional communication, organization, and leadership skills Ability to manage multiple priorities under pressure Strategic mindset focused on efficiency and profitability Experience in HVAC, construction, or service-based industries (preferred, not required) If you're a motivated leader with a passion for customer service excellence and a desire to make a lasting impact in a company that truly values its people, we want to hear from you. Apply today and discover why Crystal Heating & Cooling is "The Fleet That Can't Be Beat."

This opportunity is located within our AFB International business, the global science and technology leader in pet food palatability. We develop and produce a full range of liquid and dry palatability enhancers using high-quality ingredients proven to optimize companion animal response and consumption. Click here to learn more. Job Description Essential Duties and Responsibilities include the following. Other duties may be assigned. Develop and implement Customer Technical Insights strategy to ensure alignment with regional business goals. Leverage advanced AI and data analytics tools to gather and analyze customer data, providing deeper insights into customer needs, preferences, and pain points. Build and maintain deep customer partnerships, co-creating products and solutions that drive customer success. Lead the development and execution of a comprehensive customer success program focused on continuous engagement and support. Create and implement a talent development program to attract, develop, and retain top talent within the team. Represent the company with executive presence and credibility in customer and industry forums. Collaborate with global teams to customize strategies based on regional needs and differences. Supervisory Responsibilities Directly supervises up to 4 employees on the Customer Technical Insights team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience Master's degree in food science, animal nutrition, flavor, or related field required; PhD preferred. Alternative education in chemical or food engineering considered. 10+ years of technical experience in product development, technical application, or technical services, with significant customer interaction. Knowledge, Skills and Abilities To perform this job successfully, an individual must have the following knowledge, skills and abilities: Deep technical expertise in pet food palatants, nutrition, food, or flavor. Proven analytical thinking, creativity, and superior problem-solving skills. Demonstrated ability to translate scientific knowledge into commercially relevant language. Experience building deep customer partnerships and delivering value. Exceptional executive presence, interpersonal, and leadership skills. Global experience and ability to adapt strategies to regional needs. Data-driven mindset and proficiency with advanced analytics tools. Strategic thinking and initiative. AFB International is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.

Since 1996, FTL Finance has specialized in financing for residential HVAC and other home improvement projects. Based in the heart of Missouri, we take pride in empowering thousands of hardworking contractors nationwide to elevate their businesses and increase sales. At FTL Finance, our mission to make home improvement easier on everyone is demonstrated in our dedicated support teams, robust digital tools, and programs to help homeowners with all types of credit. We're looking for a data detective who gets excited about spotting patterns, fixing inefficiencies, and building automations that make work easier for our people - and better for our customers. The Manager, Customer Operations will lead the managers of Customer Service, Contractor Support, and Collections. Rather than living in the daily grind, this role zooms out to see the bigger picture - studying the data, spotting patterns, and building smarter ways of working that give our teams time back and make life easier for customers and contractors alike. Success in this role means customer operations become easier to run, employees spend less time on repetitive tasks, and the business can handle growth while delivering the customer experience that defines FTL Finance's difference in the industry. Join the FTL team, where your passion for customer experience and expertise in using analytics and automation to design smarter, scalable operations will be welcomed in an environment that fosters growth, innovation, and success. Be part of a team that makes a real difference in the lives of contractors and homeowners across the nation! What You'll Do: Establish clear, measurable success metrics and reporting frameworks for all operations teams. Coach operations leaders to use data and processes to drive accountability and deliver consistent, high-quality results. Create and maintain operational dashboards that effectively track efficiency, quality metrics, and customer satisfaction. Pinpoint bottlenecks within each department's functions and workflows, implementing targeted solutions to enhance speed, accuracy, and scalability. Spearhead automation initiatives through collaborative partnerships with internal teams and external vendors. Develop and monitor clear KPIs across all teams to ensure accountability and performance visibility. Work closely with senior leadership on strategic projects that reduce operational costs while improving customer experience. Cultivate a team environment that embraces experimentation, continuous improvement, and operational excellence. What You'll Bring: 4+ years of experience in operations leadership or customer-facing team management Proven success managing managers and building high-performing, customer-focused teams Strong analytical and data-driven decision-making skills, with experience in operational reporting and KPI development Advanced analytical capabilities with Excel expertise (pivot tables, lookups, complex formulas) Proven leadership experience managing multiple programs with strong emphasis on measurement and continuous iteration Outstanding communication skills with ability to influence at all organizational levels Adaptability and resilience with commitment to continuous improvement Comfortable in a fast-paced environment where rapid testing and learning are encouraged Capacity to effectively balance strategic thinking with tactical execution in dynamic environments * Bonus if you have: Experience in home improvement, HVAC, or financial services industries Certifications in Lean, Six Sigma, or process improvement methodologies Previous experience implementing enterprise-level automation solutions Hands-on experience implementing workflow automation solutions (such as Zapier or CRM integrations) What You'll Get: A dynamic, fast-paced, fun and inclusive work environment (with always-stocked snacks and beverages!) Annual company parties and fun team events Growth and development opportunities Hybrid work arrangement (3 days in-office/2 days remote) Monthly team celebrations and luncheons Excellent offerings under our group benefit plans for medical, dental, vision, FSA, etc.! 401K plan with a company match of up to 4%! Generous Paid Time Off (PTO) plus 13 paid holidays

Job DescriptionSalary: $19.25/hr JOB TITLE: Customer Service Manager FLSA STATUS: Non-Exempt REPORTS TO: Assistant ReStore Director ORGANIZATIONAL MISSION Seeking to put Gods love into action, Habitat for Humanity brings people together to build homes, communities and hope. PRIMARY PURPOSE OF JOB The Floor Manager at Habitat for Humanity ReStore plays a vital role in leading the day-to-day operations of the sales floor. This position is responsible for supervising volunteers, ensuring excellent customer service, maintaining a clean and organized retail environment, and supporting sales and merchandising strategies. Responsible for interacting with customers to ensure their needs are being met and their purchase is maximized. In addition, all floor presentations of products and safety are to be ensured with regular and documented "walkthroughs" of the floor. The Floor Manager helps drive revenue to fund Habitat's mission of building and repairing safe, affordable housing in our community. TEAM LEADERSHIP Supervise and provide direction to floor staff and volunteers during daily operations. Train new staff and volunteers on safety, procedures, and customer service expectations. Foster a positive, mission-driven team culture focused on accountability and collaboration. INVENTORY MANAGEMENT Track inventory levels for purchased products, forecast demand, and ensure merchandise is stocked on the shelves at all times. For donated inventory, manage placing of inventory to accommodate constant influx of donations and present them well. Give feedback to the team on what donated categories are selling, not selling, under or over-stocked, etc. POLICY ENFORCEMENT Ensure employees and volunteers follow company policies, such as health and safety, dress code, and other matters WORK ENVIRONMENT Maintain a positive work environment and ensure staff and volunteers perform effectively BACKUP DUTIES This position will be required to back up other positions as necessary including cashier and receiving among others. KNOWLEDGE, SKILLS, AND ABILITIES Commitment to the Habitat for Humanity concept, core values, principles, and covenant, as well as willingness to work on a collaborative team. 2+ years of retail, warehouse, or store floor leadership experience preferred. Strong interpersonal and communication skills. Ability to lead and motivate volunteers with diverse backgrounds. Basic computer skills and familiarity with POS systems. Ability to lift up to 50 lbs, stand for extended periods, and work in a fast-paced retail/warehouse environment. Some knowledge of building materials, tools, or construction is a plus. CORE COMPETENCIES Partner Focus: Ensuring that our partner perspective (homeowner, homebuyer, donor, volunteer, ReStore customer, etc.) is a driving force behind all business decisions and activities; crafting and implementing service practices that meet the needs of our partners and the Habitat for Humanity organization. Leading through the Habitat for Humanity Vision and Mission: Keeping the Habitat for Humanity vision and mission at the forefront of all associates decision-making and action. Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures. Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships. Engagement Readiness: Demonstrating a willingness to commit to ones work and to invest ones time, talent, and best efforts in accomplishing organizational goals. Managing Work (includes Time Management): Effectively managing ones time and resources to ensure that work is completed efficiently. Safety Awareness: Identifying and correcting conditions that affect employee safety; upholding safety standards. PHYSICAL CONTEXT AND WORK ENVIRONMENT Physical Requirements / Percentage of Work Time Spent on Activity Hearing: Must be able to hear well enough to communicate with the public. 75-100% Sitting: Must be able to sit for long periods of time. 0-24% Standing/Walking: Must be able to move about the work area. 75-100% Climbing/Stooping/Kneeling: Must be able to stoop or kneel to pick up and/or arrange goods. 50-75% Lifting/Pulling/Pushing: Must be able to lift more than 50 lbs. with or without reasonable assistance. 0-24% Grasping/Feeling: Must be able to carry and handle donations and goods for sale. 50-75% The work environment includes exposure to extreme or varying weather conditions particularly heat, cold, rain or snow. Depending on the task, work may be performed indoors or outdoors with a moderate level of noise. May be exposed to mold, dust, paint, chemicals, cleaning solutions or other substances. The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Have you been told you're a "people person"? Do you enjoy solving problems with attention and care? Are you ready to work with customers to resolve service related issues? If this sounds like you, you will thrive as a Supervisor on Spectrum's Customer Service team. Customer Service Supervisors are vital to our mission, providing customer support that our business customers rely on. You'll work in a collaborative environment, alongside an encouraging team, making a difference every day. WHAT OUR CUSTOMER SERVICE SUPERVISORS ENJOY MOST * Leading a team of representatives using encouragement and accountability to create a cohesive work unit * Cultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees * Mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced * Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience We're a large organization with bustling call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide. If you'd enjoy this type of dynamic job, we want to hear from you! WHAT YOU'LL BRING TO SPECTRUM Required Qualifications * Education: High school diploma with some college course work in business or related field; equivalent experience * Experience: 5-7 years of customer service/call center experience * Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.) * Skills: Effective communication, supervision, organization, time management * Abilities: Leadership, equitable, multitasking, adaptable, dependable, good vision * Knowledge of: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures Schedules: * 12:00 noon - 9:00 pm OFF Fri/Sat * 10:00 am - 7:00 pm OFF Sun/Mon * 2:00 pm - 11:00 pm OFF Sun/Mon Preferred Qualifications * Additional Experience: 3+ years of supervisory or leadership experience #LI-TC2 CCS450 2025-65696 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs). + Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis. + Responsible for setting priorities and coordinating activities that align with set objectives and goals. + Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted. + Monitors issues and ensures that Service Level Agreements are met. + Identifies key issues and areas for improvement to streamline or implement new recommended procedures. + Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures. + Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination. + Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals. + Communicates and collaborates with management effectively to provide and analyze metrics and reports. **Minimum Qualifications** + Bachelor's Degree preferred or equivalent relevant experience. + 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience. **Other Job Specific Skills** + Excellent written and verbal communication skills. + Strong leadership and customer service skills. + Ability to organize and supervise staff for maximum efficiency. + Advanced problem solving and interpersonal skills. + Strong customer service approach. + Ability to build, coach and mentor effective teams. + Ability to maintain consistent progress towards set priorities. + Dedicated focus on accuracy and attention to detail. + Ability to remain calm and courteous towards customers, staff, and management in periods of stress. + Ability to develop and maintain good working relationships with all customers and co-workers. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 62,200 - 84,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.